Greater Detroit Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Detroit Metro Area.
Progent locations in the Greater Detroit Metro Area
For small and midsize businesses located in Detroit or anywhere in Michigan, Progent offers technical support for information systems based on UNIX or Linux or for networks that include a mix of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. (See Progent's client testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging infrastructure problems, plus the services of CISSP-accredited security consultants to help with advanced security architecture and disaster recovery planning.
Progent's remote technical support services represent excellent value due to the fact that they are equipped with the real-world experience and the sophisticated technology to resolve the majority of information system issues quickly. Efficient support reduces immediate expenses since service calls accumulate a smaller number of chargeable minutes. Remote help also avoids the cost of sending an engineer to your office. Your organization saves additionally in incidental expenses by reducing or eliminating network downtime and related costs due to business disruption, upset clients, idle workers, and distracted management.
Progent's pricing model for online help is designed to maximize the impact of your IT service investment. Progent charges per minute for telephone-based consulting, so you are invoiced exclusively for the services that you receive. In contrast to typical online support companies, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing prevent situations where fast fixes manage to turn into big tabs. Progent's penchant for dealing with problems efficiently results in your company saving cash.
Progent's Remote Support Tools
Over the years, Progent has developed a collection of customized tools and field-proven methodologies that promote the highest degree of efficiency for remote help and repair for small business computer systems. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity permits the experts of Progent's online support team to interface to your environment remotely without violating system security.
Progent's proprietary technical support reporting system stores detailed records describing the support that Progent's customers have received. Progent's team service personnel have access to the history of all help delivered to every customer by any consultant. This archive of trouble tickets and fixes is stored as an easily retrievable proprietary database that allows Progent's remote support engineers to share their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with important industry leaders including Cisco and Microsoft make available additional extensive technical support databases and allow fast access to vendors' internal support staff so Progent's remote consulting specialists can arrive at optimal solutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone support in Detroit or anywhere in Michigan or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT help, visit Immediate Emergency Support.
Online Technical Support Services Provided by Progent
Progent's phone-based technical service professionals offer credentials in an extensive array of products and technologies. This wide range of IT skills allows Progent's consultants to address practically any emergency likely to crop up in a small or midsize company network. Credentials awarded to Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to clients with mixed-operating system environments, Progent also provides access to consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical services provided by Progent to companies in Detroit and throughout the state of Michigan include:
Additional Support Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services cover a wide spectrum of computer technology including network infrastructure, email solutions, system and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware consolidation and easy administration, and migration from legacy applications to current Microsoft Windows or Linux-based environments. Progent's group-based methodology for solving technical problems promotes quick escalation, when required, to engineers with task-relevant experience to tackle complex situations. This expedites solutions of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based help for resolving problems affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
Important Linux variants for which Progent offers expert support include:
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure engineers, and certifies an individual's network technology skills at the expert level. CCIEs know how to handle even the most complex problems associated with network infrastructure planning, installation, administration, security, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network administration utilities and developing workarounds or identifying program updates. Cisco CCIEs provide exceptional cost-effectiveness since their broad experience permits them to find solutions for the most difficult problems quickly. In typical cases, less experienced consultants can struggle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting organizations make CCIEs available to assist small and medium sized companies. Progent offers quick phone access to a Cisco-qualified CCIE so you can get timely help for complex network infrastructure problems that are crippling worker productivity but are not within the experience of your regular network support resources. Progent's Cisco CCIE consultants can interface to your network using sophisticated on-line troubleshooting technology to perform fast, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's popular selection of networking devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.
Certified MS Windows Experts
Progent's Microsoft-certified remote support engineers can provide computer repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of support professionals who can help your company with a wide variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server development,
Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server migration,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of online PC desktop support and troubleshooting services including Windows 7 migration support, upgrading to 64-bit workstation applications, integrating Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Qualified Network Security Engineers
Progent's accredited CISM and CISSP security consultants offer a range of security services that can bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist your business to recuperate rapidly following a damaging breach. Security solutions offered by Progent cover thorough network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid recovery from malicious assaults; setting up firewalls; establishing safe architectures for off-site and mobile access; securing your email system against spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting support to help businesses of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that utilize on-premises IT assets as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent offers the skills of seasoned online consulting professionals for special projects that small companies frequently need. Billing rates for ongoing consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology allows clients to complete critical projects economically and on time. Progent's project-based online engineering services include:
How Your Detroit Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Call Center programs for small and midsize companies with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Call Center outsourcing support services are well suited for smaller organizations who lack the money or time to build and maintain an internal Help Desk but who need quick communication with a dependable Help Desk with professional phone support plus the technical depth to escalate the most challenging problems to high-level consultants.
Progentís Virtual Call Center is intended for larger companies and acts as a transparent addition to your existing Helpdesk team. Progent's Virtual Help Desk can serve as an escalation resource to handle complex technical challenges, or be ready in hectic instances when your ordinary resources are too busy.
Progent's Help Desk consulting services can guide you in creating an efficient new Help Desk or improving your current one, evaluating or customizing Help Desk application software to meet the unique needs of your business, or adding temporary online personnel to work with your internal Help Desk group during unusually busy events like software transitions, mass updates, or installing brand new business software.
Progent's Help Desk Call Center staff of experienced information technology consultants provides your clients in Detroit or anywhere in the state of Michigan instant contact with a large network service resource with extensive background providing phone support and online repair service for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk perception as a major contributor to company success, and Progent's target is to solve instead of just record network issues.
Business Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Consulting Group provides online professional consulting expertise and training in specific application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and MS Excel. To learn more information on Progent's expertise, custom development, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Mac professionals can promote the creative aspect of Macintosh computing by delivering remote consulting services and training in graphics, sound, and video. Progent's support professionals can provide expertise in a variety of Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common procedures such as capturing or digitizing audio or video or building an audio/video post production facility.
Remote Network Monitoring Services
Progent can provide companies in Detroit, or anywhere in the state of Michigan, remote computer system monitoring services powered by MS Operations Manager network monitoring and reporting, adapted by Progent to accommodate your business so your IT support is proactive rather than reactive. By detecting possible issues before they grow into full-scale emergencies, proactive monitoring can head off inconvenient and expensive network crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks powered by a mix of operating systems.
To contact Progent about emergency online support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or visit Contact Progent.