Greater Detroit Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Detroit Metro Area.
Progent locations in the Greater Detroit Metro Area
For small and midsize companies located in Detroit or anywhere in Michigan, Progent offers help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the services of CISSP and CISM-certified security consultants to handle advanced security design and business continuity planning.
Progent's online technical support engineers represent excellent leverage due to the fact that they have the real-world experience and the advanced tools to solve the majority of network issues quickly. This reduces direct costs because solutions take up fewer billable minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your company benefits additionally in indirect costs by minimizing or eliminating network downtime and related costs due to business discontinuity, upset customers and vendors, idle employees, and distracted executives.
Progent's billing model for online help is structured to maximize the impact of your network support investment. Progent charges per minute for telephone-based consulting, so you owe just for the support that you receive. In contrast to typical remote support companies, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and simple policy for billing prevent situations where fast fixes manage to end up as big bills. Progent's skill at handling problems quickly results in your company spending less cash.
Progent's Remote Technical Support Tools
Over the years, Progent has refined a set of customized tools and field-tested methodologies which promote the maximum level of effectiveness for online help and repair for small business information networks. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access allows the consultants of Progent's online support team to access your network remotely without breaching system security.
Progent's highly evolved service reporting system stores comprehensive documentation of the support that Progent's clients have received. Progent's staff consultants have access to the history of support delivered to every client by every consultant. This history of anomalies and repairs is structured as a quickly searchable support knowledge base that permits Progent's remote support professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and close associations with important vendors including Cisco and Microsoft permit access to additional extensive technical support databases and permit fast access to manufacturers' internal support staff so Progent's remote service specialists are able to come up with the most efficient resolutions promptly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Detroit or anywhere in Michigan or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Emergency Support.
Remote Network Support Services Offered Progent
Progent's remote support experts have advanced credentials in an extensive array of technologies. This wide range of IT skills permits Progent's engineers to handle almost any problem that may take place in a small business network. Certifications earned by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Associate.
To provide assistance to clients with mixed-platform environments, Progent also provides access to engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online support available from Progent to companies in Detroit and anywhere in the state of Michigan include:
Additional Support Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services cover a wide range of information technology such as network architecture, email solutions, network and operational security, UNIX and Windows coexistence, virtual server technologies for server hardware economization and simplified administration, and transitioning from legacy systems to current Microsoft Windows or Linux-based environments. Progent's team-oriented approach to resolving network issues promotes quick escalation, when required, to engineers with appropriate experience to tackle complex situations. This accelerates repair of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can offer urgent online assistance for analyzing anomalies within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
Major Linux variants for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network engineers, and certifies a person's technical skills at the expert level. Cisco CCIEs know how to resolve even the most difficult issues surrounding network infrastructure planning, deployment, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal support staff in analyzing anomalies with IOS Software network management tools and developing alternate approaches or identifying program updates. CCIEs offer exceptional value because their deep expertise allows them to resolve even the most intractable problems rapidly. In many instances, less seasoned consultants can wrestle for hours or days with identical tasks that a Cisco CCIE can fix in a few minutes.
Few support firms make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent can provide fast phone contact with a Cisco CCIE so your company can receive immediate assistance for serious network infrastructure problems that are hurting worker efficiency but are beyond the experience of your local computer support personnel. Progent's CCIE consultants can tie into your computer system by means of advanced remote troubleshooting technology to perform quick, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading family of networking products including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Authorized Windows Experts
Progent's Microsoft-certified remote service engineers can deliver network repair and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of consulting engineers who can help your company with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2013 development,
Microsoft Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of online PC desktop services including Microsoft Windows 7 migration support, moving to 64-bit workstation software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Qualified Network Security Engineers
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a range of system protection services that can strengthen the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or assist your business to clean up rapidly after a damaging penetration. Security solutions available from Progent cover comprehensive security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recovery from virus and worm attacks; setting up firewalls; designing secure architectures for remote and mobile access; defending your messaging infrastructure from spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting services to help organizations of any size integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that combine on-premises IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent offers the skills of seasoned online consulting experts for contract IT projects that small businesses frequently request. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the consultants involved. Progent's background in these important areas of information technology enables clients to execute critical projects economically and on time. Progent's project-based remote consulting services include:
How Your Detroit Company Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Help Desk service offerings for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing services are well suited for small companies who lack the resources to create an in-house Help Desk but who want fast response from an effective Call Center with professional phone assistance plus the technical depth to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Help Desk is designed for larger companies and serves as a seamless extension of your established Helpdesk team. Progent's Virtual Call Center can operate as an escalation resource to handle complex computer system issues, or be ready in overflow situations when your other support engineers are too busy.
Progent's Help Desk consulting expertise can aid you in creating an effective new Help Desk Call Center or revamping your established one, selecting or modifying Call Center software products to address the unique requirements of your company, or providing occasional phone support personnel to work with your existing Help Desk resources to handle high-demand events such as software transitions, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of seasoned network experts provides your customers in Detroit or anywhere in the state of Michigan immediate access to a reliable technical support resource with extensive experience offering telephone-based support and remote diagnostics for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center perception as a crucial enabler of business success, and Progent's aim is to solve instead of simply document IT problems.
Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting Group offers online professional consulting support and education in key business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for familiar Microsoft business applications including CRM, MS Project, Word, and Office Excel. To find out additional information on Progent's expertise, custom programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac professionals can nurture the imaginative components of Mac environments by delivering remote help services and education in imaging, audio, and motion video. Progent's support professionals offer assistance in a variety of Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common procedures like scanning or digitizing audio/video or building an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent offers businesses in Detroit, or anywhere in the state of Michigan, remote computer system monitoring support powered by MS System Center Operations Manager network monitoring, adapted by Progent to fit your environment so your network support is proactive rather than reactive. By detecting emerging issues before they result in crashes, system monitoring can avoid disruptive and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems that support a combination of platforms.
To contact Progent about emergency online expertise with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.