Detroit Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Detroit Metro Area.
Progent locations in the Detroit Metro Area
For small and midsize companies located in Detroit or anywhere in the state of Michigan, Progent provides support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging infrastructure problems, plus the assistance of CISSP and CISM-certified security engineers to help with advanced security design and business continuity preparedness.
Progent's remote technical support engineers offer excellent leverage because they have the real-world experience and the advanced tools to solve most information system issues quickly. Efficient support lowers immediate costs because solutions accumulate fewer billable minutes. Remote support also avoids the expense of sending an engineer to your site. Your organization saves additionally in indirect expenses by minimizing or avoiding system outages and associated costs due to business disruption, upset clients, idle employees, and de-focused management.
Progent's pricing policy for remote support is structured to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are billed exclusively for the services that you actually get. In contrast to many remote support firms, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing eliminate situations where quick repairs somehow end up as major invoices. Progent's penchant for dealing with problems quickly translates into your company conserving money.
Progent's Remote Support Tools
Over time, Progent has fine tuned a collection of customized tools and field-tested processes which promote the maximum degree of efficiency for remote consulting and troubleshooting for small business computer systems. Progent provides secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access enables the engineers of Progent's online support team to interface to your network remotely without compromising corporate security.
Progent's powerful service database system stores extensive documentation of the service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the details of all help provided to each Progent client by every Progent engineer. This database of issues and resolutions is stored as a readily searchable proprietary knowledge base that allows Progent's remote support professionals to communicate their knowledge company-wide to ensure that the value of Progent's support services grows over time. Progent's high-level certifications and working associations with major industry leaders including Cisco and Microsoft make available additional vast technical knowledge bases and permit fast access to vendors' in-house product engineers so Progent's online service experts are able to come up with optimal solutions quickly.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's remote services in Detroit or anywhere in Michigan or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network help, go to Immediate Emergency Support.
Phone-based Support Services Provided by Progent
Progent's phone-based technical service engineers offer credentials in an extensive array of disciplines. This broad range of IT skills enables Progent's consultants to tackle almost any crisis likely to take place in a small business information system. Credentials awarded to Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to customers with multi-operating system environments, Progent also offers the support of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Phone-based services available from Progent to clients in Detroit and throughout the state of Michigan include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services address a broad range of computer technology including network infrastructure, messaging solutions, system and process security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware consolidation and easy administration, and transitioning from legacy applications to the latest Microsoft Windows or Linux environments. Progent's group-based methodology for resolving technical problems enables fast escalation, if necessary, to consultants with appropriate expertise to tackle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can provide urgent remote help for diagnosing anomalies within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Important Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure engineers, and certifies a consultant's technical skills at the expert level. CCIEs can handle even the most complex challenges encountered in network infrastructure planning, deployment, management, security, and problem solving. CCIEs operate closely with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration tools and developing alternate approaches or identifying software patches. CCIEs are an excellent cost-effectiveness because their broad experience enables them to solve even the most complex problems rapidly. In typical cases, less qualified engineers can struggle for hours or days with the same problems that a Cisco CCIE can fix in minutes.
Few support firms make Cisco CCIEs accessible to assist small and medium sized companies. Progent can provide fast phone contact with a Cisco CCIE so you can get urgent assistance for serious network infrastructure problems that are hurting business efficiency but are not within the comfort zone of your local IT service providers. Progent's Cisco CCIE support experts can tie into your network by means of sophisticated on-line troubleshooting tools to perform quick, safe, and affordable diagnosis and remediation.
Progent's CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of infrastructure products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, as well as VPN products.
Authorized MS Windows Expertise
Progent's Microsoft-certified online service engineers can deliver network problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist your company with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2013 application development,
Skype for Business Server migration consulting, Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server migration, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Server Online training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of online PC desktop support and troubleshooting services such as Windows 7 migration, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's accredited CISSP and ISSAP security consultants can provide a range of security solutions that can strengthen the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or assist you to recover rapidly after a serious penetration. Security support services available from Progent cover comprehensive security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recovery from virus and worm attacks; installing firewalls; establishing secure techniques for remote and mobile access; securing your email infrastructure against spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support to help organizations of all sizes connect their information networks with popular public clouds including Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that utilize physical IT assets along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent can provide the services of seasoned remote consulting professionals for contract projects that small businesses frequently need. Billing rates for longer-term development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology enables customers to execute major projects economically and on time. Progent's project-based remote engineering services include:
How Your Detroit Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Call Center programs for small organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk outsourcing support services are intended for small companies who don't have the budget to create an internal Help Desk but who want fast response from a dependable Help Desk with proficient telephone assistance plus the technical depth to escalate complex problems to advanced consultants.
Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a seamless reinforcement of your existing Call Center team. Progent's Virtual Help Desk Call Center can act as an escalation option to resolve complex network problems, or be available in those situations when your ordinary resources are too busy.
Progent's Help Desk Call Center consulting services can guide you in creating an effective new Help Desk or enhancing your established organization, identifying or modifying Help Desk Call Center software to handle the special needs of your business, or providing occasional phone support personnel to work with your in-house Help Desk Call Center team to deal with high-demand scenarios like software transitions, mass upgrades, or installing new applications.
Progent's Help Desk Call Center team of experienced information technology experts provides your customers in Detroit or anywhere in the state of Michigan rapid contact with a large support group with substantial background offering telephone-based help and remote troubleshooting for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk the reputation as a key enabler of company performance, and Progent's policy is to solve rather than merely track technical problems.
Applications Services: Training, Programming, and Integration
Progent's Applications Consulting Group offers remote professional engineering support and education in special application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, customization, and training for popular Microsoft business applications including CRM, MS Office Project, Office Word, and MS Office Excel. To read more on Progent's expertise, customization, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac experts can support the artistic elements of Apple Mac environments by delivering remote help support and training in graphics, sound, and video. Progent's support professionals offer help in a large selection of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common procedures such as scanning or digitizing audio/video or configuring an audio/video production studio.
Online Network and Server Monitoring Services
Progent offers companies in Detroit, or anywhere in the state of Michigan, remote network monitoring support powered by Microsoft Operations Manager network monitoring and reporting, adapted by Progent for your business so your network maintenance is proactive and automated. By detecting possible issues before they grow into downtime, system monitoring can ward off disruptive and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments based on a mix of platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.