Detroit Telecommuters Connectivity Support Partner
Call Desk Solutions Consulting
Enlarging your telecommuter workforce may have a significant impact on IT architecture, security, and corporate culture. Progent has 20 years of experience helping SMBs to plan, deploy, manage, tune, and debug IT networks that incorporate at-home workers. Progent can assist your Detroit company to pick the right tools and follow best practices in building and maintaining a safe virtual office ecosystem for telecommuters that facilitates teamwork and delivers top business value. Progent offers services that go from on demand guidance for getting you over occasional IT roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.
Progent's consultants can help Detroit, Michigan organizations to with any facet of creating a high-functioning telecommuting environment by delivering network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, data security, backup/restore solutions, and streamlined management.
Help Desk Call Center Services for Teleworkers
An emergency, company-wide transition to a from-home business model, which could be activated by a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or supplement their Call Center by using Progent's online Technical Response Center team.
- Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of online IT support experts along with world-class ticketing and follow-up technology to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC technical support from initial service requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows telecommuters to monitor or update their active tickets, enter information, and append screen captures and attachments. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. For details, see Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Desk Supplemental Service allows your business to expand your current Help Desk Call Center team by splitting delivery of Support Desk support transparently between your regular support personnel and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's shared Call Center service is based on a collaborative support solution utilizing the leading PSA tool for handling help requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. For information about how Progent's Support Desk Supplementation Services can help your business to deliver best-in-class desktop support to your at-home workforce, go to Progent's Help Desk supplementation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient telecommuter environment for your Detroit, Michigan company, call
An index of content::
24-Hour Windows Server 2012 R2 Server Manager IT Consultant
Immediate Network Consultants Windows Server 2012R2 Private Cloud
Progent's certified consultants can help you to evaluate the benefits of Windows Server 2012 R2 for your organization, create test environments and migration plans, tune your infrastructure for on-premises, multi-site, cloud-based, and hybrid environments, educate your IT support staff, create an enterprise-wide security strategy, streamline network management, assist with creating applications, and generate and validate a disaster recovery/business continuity plan.
Consulting Services ISA 2006 Firewall
Consulting ISA 2006 Firewall
Application Publishing with ISA Server 2006 allows greater control over intranet resources while enabling enhanced productivity by making these resources available to authorized remote or mobile users. Internet Security and Acceleration Server helps protect corporate applications, services, and information throughout all network components with application-layer filtering and comprehensive publishing tools. Progent's Microsoft-expert ISA Server 2006 consultants can help you plan, install, configure, and maintain Internet Security and Acceleration Server on your network so that your company achieves a smart and affordable balance of protection, convenience, and performance.
System Center OpsMgr 2012 Remote Troubleshooting
Microsoft SCOM 2012 Migration Engineer
Progent's Microsoft-certified consulting experts have over 10 years of experience designing, deploying, optimizing and fixing SCOM solutions and offer companies of any size advanced remote or on-premises consulting support for SCOM 2012. Progent can help you to plan an architecture for SCOM 2012 servers that provides the performance and resilience needed to watch over your IT resources efficiently, whether your infrastructure are onsite, in the cloud, or a mixed environment. Progent can also help you to install and set up Microsoft SCOM 2012 management packs based on industry best practices for monitoring network fabric as well as Microsoft and 3rd-party apps and services. In addition, Progent can provide fast online or onsite troubleshooting to help you to fix critical problems uncovered by Microsoft SCOM 2012.
Redhat Linux Consulting Services
Largest Gentoo Linux IT Consulting
Progent's Linux support experts offer small and mid-size businesses and software developers support for administering and supporting Linux computers that run with Microsoft-based technology. Progent can give your business contact with Linux experts, support professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP certification. This broad range of expertise offers you an easy one-stop consulting firm to show you how to create and manage a protected and robust mixed-platform network and communications solution that supports Linux and Microsoft interoperability by integrating Windows with leading Linux variations such as RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Macintosh and Exchange On-site Technical Support
After Hours Consulting Mac unified messaging
Microsoft Exchange and Apple Mac workstations can work together efficiently. Progent's Mac and Microsoft premier consultants can help you set up Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to work closely with teammates who run Microsoft Outlook. With Microsoft Exchange and Entourage for Mac, Exchange and Mac systems can coexist, allowing Mac users to get and send email, examine the GAL, import addresses, synchronize calendars, and alert people to conferences with your Exchange account. Progent will make sure that your Microsoft Server is properly configured and that WebDAV and Outlook Web Access are enabled. Progent also can provide customized one-on-one Entourage training.
Windows Hyper-V 2016 Containers Technical Support
Outsourcing Windows Server Hyper-V 2016 Hybrid Cloud
Windows Hyper-V 2016 utilizes core technologies initially designed for and proven on Azure, one of the world's largest public clouds. This pedigree dramatically enhances the ability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by enhancing data security, availability, scale, manageability, dependability and recoverability. Progent's Microsoft-certified consultants can help you to assess the advantages of Hyper-V 2016 for your organization, set up pilot systems to confirm the ability of Hyper-V 2016 to run your vital applications, design a cost-effective network topology for a cloud-based or hybrid installation, create and carry out a smooth upgrade strategy, educate your IT administration and technical support staff, and deliver ongoing consulting and debugging support to ensure that your Hyper-V 2016 solution gives you maximum business value.
Microsoft Exchange Consultants
24/7 Exchange 2013 Disaster Recovery Consultants
Microsoft Exchange 2013 includes major enhancements to the functionality of its predecessor Microsoft Exchange 2010 and delivers important new features as well as a revamped architecture. These improvements favorably impact vital IT areas like ease of administration, high availability (HA), security, cost of ownership, teamwork, extensibility, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to understand the potential advantages of upgrading to Microsoft Exchange Server 2013, create a cost-effective test and deployment plan, and educate your IT staff to manage your Exchange Server 2013 solution. Progent also offers affordable remote support and management services for Exchange Server 2013.
24-Hour Professionals Citrix Live Migration
Open Now Citrix XenServer Technology Professional
Progent's Citrix-certified consultants can assist you to evaluate the strategic benefits of XenServer and additional Citrix platforms, and can help your IT organization to design, validate, execute, troubleshoot, and support a Citrix XenServer solution. Progent can also analyze your current Citrix technology environment and show you how to optimize consolidation, performance, security and compliance, uptime, and recoverability.
Barracuda Backup Software Appliance Remote Support Services
Barracuda Backup Virtual Appliance Onsite Technical Support
Barracuda Backup is a low-cost, subscription-based backup/restore service for small and medium-size businesses. A Barracuda Backup deployment can include a purpose-built hardware storage device built by Barracuda or a virtual appliance with comparable features but which uses your existing storage hardware. Barracuda Backup safeguards critical company data produced on-premises, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a wide range of consulting support services to assist you to plan, integrate, operate and repair a BDR system built on Barracuda Backup.
ProSight Patch Management Network Consultants
Desktop Monitoring and Reporting Network Consultants
ProSight LAN Watch is Progent's server and endpoint monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so any looming problems can be addressed before they have a chance to disrupt your business.
Dynamics GP Development Services
Dynamics GP Modifier with VBA Application Support
Dynamics GP/Great Plains accounting offers analysis and reporting capabilities that let you track all business processes, revenues and expenses, and market trends with integrated drill-down, query, and reporting functions. Progent's Microsoft Dynamics GP reporting consulting services can help you design reports that allow you to analyze your business more thoroughly, converting uncooked data into useful business information. Progent can improve your reporting and analytics by providing Crystal Reports expertise, FRx help, and Microsoft Excel assistance. In addition to delivering reporting help, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and application design with VBasic, XML and other development environments in order to offer custom business software development and web commerce solutions that integrate seamlessly with Dynamics GP.
Cisco Management Computer Networking
Cisco Certified CCIE Small Office IT Consultants
Progent can assist you to deploy Cisco's networking technology to create a solid foundation for your onsite, cloud-centric, or hybrid data center and improve operations in vital areas such as hardware utilization, security and compliance, versatility, uptime, and recoverability.
Specialists SCDPM 2012 and Windows Server 2012
System Center 2012 Data Protection Manager Network Engineer
Progent's Microsoft-certified consultants can provide online or onsite expertise to assist organizations of all sizes to design, implement, administer, and repair a backup-and-restore system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to upgrade from earlier releases of SCDPM or from another backup system, and Progent can optimize your SCDPM 2012 deployment for onsite, cloud-based, or hybrid datacenters. Progent offers occasional help for fixing particularly challenging issues, or comprehensive project management services. Progent's consultants can also help your business to incorporate Data Protection Manager into an enterprise-class disaster recovery strategy.
Lync Server 2013 and Cisco Unified Communications Consultant
Consultant Lync Server 2013 Mobility Services
Lync 2013, renamed Skype for Business, enables organizations of all sizes to build a centrally managed and secure communications environment that permits the modern BYOD computing model with instant messaging, presence, audio/video and web meetings with application sharing, as well as IP-based and PSTN calling enabled for a broad range of stationary PCs and mobile endpoints. Progent's Microsoft-certified Lync Server 2013 consultants and system architects can help your company to assess the business benefits of Lync Server 2013, create an in-house, cloud-resident (with Microsoft Lync Online) or mixed topology appropriate for your current and long-term plans, deploy Lync 2013 in a way that expedites your ROI, and deliver custom webinar and on-premises training to your IT staff and users. Progent offers in-depth expertise in key components of a Lync 2013 solution that include Windows Server, SQL Server and Exchange, and Progent can help your organization to integrate Lync Server 2013 with popular Microsoft Office and Microsoft 365 applications including Outlook and PowerPoint.
Wireless Site Survey Support
24x7 Outsourcing Wi-Fi RF Spectrum Analysis for Wi-Fi
Progent's Wi-Fi site survey services make it easy to plan, install and troubleshoot a Wi-Fi network customized for your facilities, providing your business a WLAN that has the coverage, performance, capacity, security, and roaming capability your company needs.
SQL Server 2017 Performance Tuning Information Technology Consulting
SQL Server 2017 Python IT Consultants
Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to evaluate the business advantages of upgrading to SQL Server 2017 and can assist you to plan and implement an efficient migration of your databases and applications to any network model including onsite, cloud-based, or hybrid. Progent's consultants can provide remote or on-premises support services ranging from on-demand design review or troubleshooting to comprehensive project management to make sure your SQL Server 2017 project is carried out on time and within budget.
Biggest Consultant CISSP Certified security Systems Engineer
CISSP-ISSAP Cybersecurity Consultant Services
Progent's CISSP-certified cybersecurity consultants can assist businesses of any size with any facet of information system security. Progent can implement efficient security solutions that protect a small business from advanced malware attacks or Progent can design, deploy, and monitor a comprehensive security strategy for hybrid enterprise networks that accommodate onsite, online, and mobile clients sharing network resources spread across multiple physical sites and various clouds.
Specialists Exchange 2010 Upgrade
24/7/365 Exchange Server 2010 Upgrade Professionals
Progent's Microsoft and Cisco-certified consulting engineers can help you to determine the benefits of Exchange 2010 for your business and can help you to design and implement an efficient migration to Exchange Server 2010 from Microsoft Exchange 2003 or Microsoft Exchange 2007 that will offer fast return on investment by improving your workers' efficiency, cutting the expense of hardware and support, streamlining administration, and consolidating your vital communications platforms.
Select Topic: