Detroit At Home Workforce Integration Consulting
Help Desk Solutions Consulting
Expanding your telecommuter workforce can have a major effect on IT infrastructure, security/compliance, and company processes. Progent has two decades of background helping small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT networks that support a remote workforce. Progent can assist your Detroit company to pick the appropriate technologies and follow leading practices in building and operating a secure virtual office ecosystem for teleworkers that promotes collaboration and returns top business value. Progent can provide support services ranging from as-needed expertise for getting you over challenging technical roadblocks to full project management to help you successfully complete mission-critical initiatives.
Progent's consultants can assist Detroit, Michigan organizations to with any aspect of creating a high-functioning remote work environment by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk services, security monitoring, backup/restore solutions, and streamlined management.
Help Desk Support for Remote Workers
An emergency, company-wide transition to a teleworker workforce, which might be the result of a pandemic or as an element of a disaster recovery/business continuity process, can overwhelm even a well-staffed internal Call Center. Progent's Call Center services make it possible for businesses to outsource or supplement their Call Desk with Progent's remote Technical Response Center services.
- Progent's Standard Help Desk support services utilize Progent's extensive network of online IT support specialists along with enterprise-class ticketing and tracking software to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop support from initial service requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to check or update their current tickets, add information, and append screenshots and relevant files. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. For details, visit Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Call Center Augmentation Service enables you to supplement your current Call Desk staff by splitting responsibilities for Help Desk support services transparently between your regular support staff and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's shared Help Desk service is based on a collective support model utilizing the leading PSA platform for handling help requests and trouble tickets, establishing ownership, tracking progress, and producing reports. To learn how Progent's Call Desk Supplementation Services can enable your company to deliver best-in-class IT support to your from-home workers, visit Progent's Help Desk augmentation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing a productive telecommuter environment for your Detroit, Michigan company, call
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Technology Professional Microsoft Teams at home workers
Microsoft Teams video conferencing Consultants
Progent can help your organization to plan an upgrade to Teams from Skype for Business or Lync Server and install, manage, and debug a cloud-based or hybrid implementation of Teams. Progent can assist you to integrate Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint, and your phone system.
Exchange Server 2016 Upgrade Planning Network Consultant
Microsoft Exchange Server 2016 Migration Planning Technical Support
Progent can assist your business in all facets of your upgrade to Exchange Server 2016 such as planning HA infrastructure for an on-premises, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V design; determining storage capacity required for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing for fault-tolerant CAS services; designing, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
After Hours Firepower Management Center Support Outsourcing
Troubleshooting Cisco Firepower NGIPS
The new Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services offer significantly more bang for the buck than Cisco's previous firewalls and have superseded the ASA 5500 and PIX 500 security appliances for all new installations. Progent's Cisco-certified CCIE network experts can assist your company to maintain your current PIX or Cisco ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to design, configure, optimize, manage and debug firewall solutions built around ASA 5500-X firewalls with Firepower Services.
ransomware preparedness report Technology Professional
Services ransomware vulnerability assessment
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness either to block ransomware or recover quickly after a ransomware incident. Progent will work with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery system that reduces your vulnerability to a ransomware attack and aligns with your company's needs.
24x7 SQL Server 2019 SSRS Professional
24-Hour SQL Server 2019 Development Remote Consulting
Progent's Microsoft-certified SQL Server 2019 experts can help your organization to assess the business case for upgrading to SQL Server 2019 and can provide fast remote or on-premises access to consulting experts in solution design and deployment, software programming, SQL Server management, and cybersecurity.
Security Auditor Sun Solaris
Information Technology Consulting UNIX
If your company operates a Solaris network or a multi-OS IT environment, Progent's CISM and ISSAP-premier consultants can help your whole enterprise in a broad array of security topics including security management procedures, security architecture and models, connection management systems and methodology, applications development security, business processes security, physical security, telecommunications, infrastructure and Internet security, and business continuity planning. CISM, CISSP and ISSAP define the fundamental skills and international standards of performance that information security professionals are required to master. These certification offer IT management the assurance that consultants who have earned their CISM, CISSP or ISSAP certification have the experience and knowledge to offer world-class security management and engineering help.
Online Help SQL Server 2019 and Amazon Marketplace Web Service
SQL Server 2019 and VMWare Onsite Technical Support
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants offer affordable remote and on-premises expertise, software development, and debugging services for businesses of any size who want to migrate to SharePoint 2019 or SharePoint Online from older versions of SharePoint. Progent can help customers plan and execute an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates local and cloud infrastructure into a seamless intranet solution.
Remote Workers Helpdesk Services Integration Support
24/7 Telecommuter Helpdesk Services Remote Support Services
Progent offers small and mid-size organizations supplemental or comprehensive Help Desk services for a remote workforce.
MS Virtual Server Administration Website Consultant
IT Consultant Connectix Virtual Server
Microsoft Virtual Server, hosted on the Windows Server platform and based on technology first developed by Connectix, delivers the performance necessary to accomplish server consolidation, software migration, and server quarantine projects via virtualization techniques in an enterprise-class IT environment with advanced scalability, manageability, and availability. Microsoft has aimed Virtual Server 2005 at companies who want to improve operational efficiency in software development and piloting, migration from outdated mission-critical software, and server consolidation. Progent's skilled Virtual Server experts can assist your IT staff to evaluate and integrate Microsoft Virtual Server 2005.
SQL 2008 Analysis Services Services
SQL 2008 Reporting Services Consultants
Microsoft SQL Server 2008 delivers indispensable, familiar tools to computer experts and network users, lessening the complexity of designing, integrating, administering, and accessing enterprise data and database programs on platforms ranging from mobile devices to corporate data networks. The complexity and interconnectivity requirements of Microsoft SQL Server 2008 call for a network consultant with real-world experience and broad knowledge in planning and building data-driven, end-to-end business technology solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background supporting Microsoft technology, assures you success in designing, configuring and supporting Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET platform.
Infor SyteLine CloudSuite Web Site Integration Consultants
Infor SyteLine CloudSuite Performance Tuning Specialists
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP solution that incorporates more than 25 years of experience assisting manufacturing and distribution organizations to manage complicated supply chains and improve the efficiency of key processes to get products to market fast and meet customer commitments consistently. Progent offers the expertise of an ERP consultant with over 20 years of background working with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide remote or onsite consulting that can range from occasional advice to solution design and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, customization, Configure/Price/ Quote, web site integration, debugging, ETL, Microsoft 365 integration, training, and database administration.
Urgent CCIE Certified Onsite Technical Support Firepower
Online Support Services Firesight
Progent's certified Cisco network security consulting professionals offer high-level PIX and ASA Firewall consulting support covering architecture, configuration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewall products delivers robust user and software policy enforcement, mutlivector attack protection, and safe connectivity services. Ranging from economical, easy-to-install desktop devices for small and home offices to scalable enterprise-level products, Cisco PIX and ASA Firewalls provide a high level of security, performance, and high availability for IT systems of all sizes. PIX Firewalls and ASA Firewalls are based on a proven, specially designed operating system, minimizing possible OS-specific security holes.
Award Winning 802.11ax wireless controller IT Consultants
Troubleshooting wireless LAN controller
Cisco's {Catalyst wireless controllers simplify the administration of wireless networks by unifying the configuration and management of Wi-Fi APs, tuning wireless throughput by reducing the impact of RF congestion, enhancing wireless uptime with rapid failover, and hardening data security by detecting cyber threats and analyzing network traffic based on user type and location. Progent's Wi-Fi consultants can assist your business to deploy Cisco wireless LAN controllers to manage and monitor Wi-Fi networks of all sizes. Progent can help you to administer and troubleshoot your current Cisco-based Wi-Fi environment or carry out a smooth upgrade to Cisco's latest wireless controller technology.
Largest Internet Data Center Help and Support
Best Enterprise On-site Support
For large businesses, Progent can leverage internal IT staffs by providing world-class background in deploying critical Microsoft and Cisco technologies. Progent's certified professionals can provide Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint Server expertise, and Microsoft SQL Server consulting. For the national or worldwide businesses with branch offices, Progent can perform as a transparent local extension of corporate network management. Progent's enterprise support services include company-wide security, remote branch office support, network architecture, Sarbox conformance, project management, and top-level support for multiple location network environments based on Enterprise Windows 2000. Progent can offer on-site consultants and technicians to assist with a site relocation or branch move, or a system architect to help with setting up or using an Internet Data Center or Hosting Facility.
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