Enlarging your telecommuter workforce may have a significant impact on IT architecture, security, and corporate culture. Progent has 20 years of experience helping SMBs to plan, deploy, manage, tune, and debug IT networks that incorporate at-home workers. Progent can assist your Detroit company to pick the right tools and follow best practices in building and maintaining a safe virtual office ecosystem for telecommuters that facilitates teamwork and delivers top business value. Progent offers services that go from on demand guidance for getting you over occasional IT roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent's consultants can help Detroit, Michigan organizations to with any facet of creating a high-functioning telecommuting environment by delivering network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, data security, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Teleworkers
An emergency, company-wide transition to a from-home business model, which could be activated by a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or supplement their Call Center by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of online IT support experts along with world-class ticketing and follow-up technology to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC technical support from initial service requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows telecommuters to monitor or update their active tickets, enter information, and append screen captures and attachments. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. For details, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Desk Supplemental Service allows your business to expand your current Help Desk Call Center team by splitting delivery of Support Desk support transparently between your regular support personnel and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's shared Call Center service is based on a collaborative support solution utilizing the leading PSA tool for handling help requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. For information about how Progent's Support Desk Supplementation Services can help your business to deliver best-in-class desktop support to your at-home workforce, go to Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient telecommuter environment for your Detroit, Michigan company, call 1-800-993-9400 or go to Contact Progent.