Expanding your at-home workforce can have a major effect on IT infrastructure, cybersecurity, and corporate processes. Progent has two decades of background helping SMBs to plan, configure, administer, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Detroit organization to select the right technologies and follow leading practices in building and operating a safe virtual solution for telecommuters that promotes collaboration and delivers maximum business value. Progent offers services that go from on demand expertise for helping you past occasional IT bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Detroit, Michigan businesses to with any facet of creating a high-functioning work-at-home ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Teleworkers
A rapid, enterprise-wide transition to a teleworker workforce, which might be activated by an epidemic or as an element of a disaster recovery plan, can overstretch even a high-performing in-house Call Center. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Help Desk with Progent's online Technical Response Center services.

  • Progent's Standard Call Center services leverage Progent's nationwide network of remote IT support specialists along with world-class ticketing and tracking technology to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC technical support from help requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to track or edit their current trouble tickets, add information, and upload screenshots and relevant files. Support services are provided at a significant discount off Progent's normal Level 1 desktop service rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 support experts to resolve advanced problems. For details, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Support Desk Supplemental Service enables you to expand your existing Call Desk organization by splitting delivery of Support Desk support services transparently between your in-house support personnel and Progent's extensive pool of PC support technicians and subject matter experts. Progent's co-managed Support Desk service uses a co-sourcing support solution utilizing the leading professional services automation platform for handling help requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. For details about how Progent's Support Desk Supplementation Services can enable your company to provide world-class desktop support to your telecommuters, visit Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing a productive work-from-home environment for your Detroit, Michigan company, call 1-800-993-9400 or refer to Contact Progent.