Expanding your telecommuter workforce can have a major impact on IT architecture, cybersecurity, and company workflows. Progent has 20 years of background helping businesses of all sizes to plan, configure, manage, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Detroit organization to pick the appropriate technologies and follow leading practices in building and operating a safe virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum business value. Progent offers services that go from on demand expertise for getting you past challenging technical bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent can help Detroit, Michigan companies to succeed with any facet of creating a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, data security, data protection solutions, and streamlined management.

Help Desk Services for Teleworkers
An emergency, enterprise-wide transition to a teleworker business model, which could be activated by a pandemic or as part of a disaster recovery preparedness plan, can overstretch even a well-staffed internal Help Desk. Progent's Call Center services allow businesses of any size to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk services utilize Progent's nationwide team of online technical support experts along with world-class trouble ticketing and follow-up technology to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC support from initial help requests to ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to track or revise the status of their active tickets, add details, and upload screenshots and attachments. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support experts to deal with advanced problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Desk Augmentation Service enables your company to augment your current Help Desk Call Center organization by sharing delivery of Call Center support services seamlessly between your regular IT support staff and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's shared Call Center service is based on a collective support solution utilizing the number one PSA platform for handling help requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. To find out how Progent's Help Desk Call Center Augmentation Services can help your business to deliver world-class IT support to your at-home workforce, go to Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing an efficient work-from-home environment for your Detroit, Michigan business, call 1-800-993-9400 or visit Contact Progent.