Detroit Teleworkers Configuration Consulting Partner
Help Desk Call Center Augmentation and Outsourcing Consulting
Expanding your telecommuter workforce can have a major impact on IT architecture, cybersecurity, and company workflows. Progent has 20 years of background helping businesses of all sizes to plan, configure, manage, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Detroit organization to pick the appropriate technologies and follow leading practices in building and operating a safe virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum business value. Progent offers services that go from on demand expertise for getting you past challenging technical bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.
Progent can help Detroit, Michigan companies to succeed with any facet of creating a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, data security, data protection solutions, and streamlined management.
Help Desk Services for Teleworkers
An emergency, enterprise-wide transition to a teleworker business model, which could be activated by a pandemic or as part of a disaster recovery preparedness plan, can overstretch even a well-staffed internal Help Desk. Progent's Call Center services allow businesses of any size to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center services.
- Progent's Standard Call Desk services utilize Progent's nationwide team of online technical support experts along with world-class trouble ticketing and follow-up technology to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC support from initial help requests to ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to track or revise the status of their active tickets, add details, and upload screenshots and attachments. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support experts to deal with advanced problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Call Desk Augmentation Service enables your company to augment your current Help Desk Call Center organization by sharing delivery of Call Center support services seamlessly between your regular IT support staff and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's shared Call Center service is based on a collective support solution utilizing the number one PSA platform for handling help requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. To find out how Progent's Help Desk Call Center Augmentation Services can help your business to deliver world-class IT support to your at-home workforce, go to Progent's Help Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing an efficient work-from-home environment for your Detroit, Michigan business, call
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PCLinuxOS Linux Engineer
Red Hat Linux Support
Progent's Linux consulting services offer small businesses and developers help with administering and supporting Linux systems that operate with Microsoft-based technology. Progent can give your organization access to Linux consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISA credentials. This broad array of expertise provides you with an easy single consulting firm to show you how to build and manage a protected and reliable cross-platform network and communications infrastructure that supports Linux and Microsoft coexistence by integrating MS Windows with major Linux platforms including RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Windows and UNIX Engineer
UNIX, Windows Professionals
If your company has a UNIX or Linux environment or a mixed-platform IT environment, Progent's CISM, CISSP and ISSAP-certified security specialists can help your entire enterprise in a wide array of security topics such as security administration practices, security design and models, connection management products and techniques, software development security, business processes security, hardware security, telecommunications, network and Internet security, and business continuity preparedness. CISM, CISSP and ISSAP stipulate the basic competencies and worldwide standards of knowledge that information security managers are expected to possess. These certification provide IT management the assurance that consultants who have achieved their CISM or CISSP qualification have demonstrated the background and theory to offer effective security support and engineering help.
Expert Microsoft Certified Dynamics GP 2015 R2 Migration Specialist
Immediate Dynamics GP 2015 SQL Server Analysis Services Development Companies
Microsoft Dynamics GP 2015 R2 features a revamped architecture that enhances cloud readiness, works with popular handheld devices, allows one-time login with Azure Active Directory, and strengthens security. Microsoft Dynamics 2015 R2 also simplifies reporting, incorporates new Workflows, expands the Web Client, and adds more than 100 improvements to various applications. Progent's Microsoft-certified and Cisco-certified consultants offer the broad technical skills and experience to address the critical IT and business issues involved with upgrading to Dynamics GP 2015 R2 and can assist you to perform a smooth migration that will optimize the business value of your investment in this mission-critical product.
Integration Wireless Site Survey
Wi-Fi RF Spectrum Analysis for Wi-Fi Support
Progent's wireless site survey services assist you to plan, implement and debug a Wi-Fi network optimized for your environment, offering you a WLAN that has the coverage, performance, density, QoS, security, and hand-off ability your business requires. Wireless site survey services from Progent include online predictive modeling for designing a wireless LAN and on-premises survey services for confirming, optimizing, and troubleshooting an operational Wi-Fi network.
Security Help and Support
PIX 500 Firewall Online Consulting
Cisco's PIX firewalls have been discontinued and Cisco may no longer offer support these legacy devices. Progent still provides technical support for Cisco's PIX firewalls to help you with management and troubleshooting and Progent can also help you determine if you should adopt more current firewall technology available from Cisco. Progent's Cisco-certified specialists can help your company design and implement a smooth upgrade to Cisco ASA 5500-X firewalls following industry best practices.
Word Support and Integration
Consultants Customer Relationship Management
Progent's team of application experts offer advanced consulting, software programming, deployment help, and online classes for popular applications that address key areas including ERP and MRP, financials, management analytics, web commerce application development, and the Microsoft Office family of business productivity solutions. As a Microsoft Partner with decades of experience delivering high-level consulting support online, Progent can help small businesses throughout the United States to eliminate the time and expense related to travel and on-site visits without compromising the high quality of consulting support.
Microsoft SharePoint Server 2010 Technical Support
SharePoint Server 2010 Online Support Services
Progent's Microsoft-certified engineers offer cost-effective online support and programming services to help you to design, implement, administer, and maintain Microsoft SharePoint 2010 installations that can involve web sites that can function as portals, extranets, document and media management applications, blogs, data marts, business analytics, enterprise-wide search engines, workflows, and other utilities to promote and improve teamwork. Progent can help you integrate SharePoint 2010 with Microsoft SQL Server and with third-party data sources as well as with Microsoft's popular office productivity programs including Excel, Word, Outlook, and Project. Progent can assist your business to migrate from earlier versions of SharePoint or move a mix of web technologies into a consolidated and easy-to-manage SharePoint 2010 environment.
Microsoft Certified SCCM 2012 Mobile Device Management Help and Support
SCCM 2012 Device Management Consultant Services
Progent's Microsoft-certified consultants can assist you to plan for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate smoothly to Configuration Manager 2012 from an older change management solution or assist you to enhance your existing SCCM 2012 ecosystem to accommodate your evolving business requirements. Also, Progent can assist you to create a software foundation that extracts the most value from SCCM by providing expertise with associated Microsoft technologies including Active Directory Domain Services, SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).
Cybersecurity Assessment Technology Professional
Cybersecurity Vulnerability Assessment Professional
Progent offers special security packages designed to provide larger corporations an independent and thorough network security assessment from a team of premier security engineers. All Progent's network security evaluation packages incorporate a collection of services like automated scans from inside and from outside the corporate security perimeter, professional interpretation of scanned data by accredited security consultants, production of a report explaining the findings, plus an interactive concise executive summary and an in-depth live review for in-house IT managers.
On-site Technical Support Windows 2000 Server
Microsoft Certified Expert Migration Windows Server 2000
Progent's certified Windows 2000 consulting staff can show you how to enhance the functionality of your current Windows 2000 Servers and can streamline network administration, offer technical support and troubleshooting, and enhance security. Progent can also show you how to design, rationalize, and implement a plan to upgrade from Windows Server 2000 to Microsoft Windows 2003 Server. Progent is expert in setting up pilot installations to reduce the obstacles associated with moving to Windows Server 2003 by identifying possible hardware and software compatibility issues.
IPsec VPN information Systems Audit
24/7 Firewall and VPN Computer Security
Progent offers small and mid-size businesses expert consulting for Intrusion Protection products and IPsec VPN solutions from leading firewall and Virtual Private Network security vendors such as WatchGuard, Juniper, and SonicWall. Progent can show you how to create a detailed security plan and select appropriate technologies from a variety of suppliers to achieve your security objectives while sticking within your budget restraints.
Microsoft Expert Windows Server 2008 R2 Engineer
Setup and Support Windows 2008 R2
Microsoft Windows Server 2008 is an important step forward in making information systems more protected and fault tolerant, simpler to virtualize and administer, faster, and able to provide a better environment for web hosting and development. Progent can assist your company get the most from the improvements incorporated into Microsoft Windows Server 2008 by delivering Microsoft-certified consulting, tech support, education, staffing, monitoring, and security engineering services.
Anti-Virus Reseller
Antispam Subscription
E-Mail Guard represents a complete solution for blocking spam and virus attacks. E-Mail Guard handles the protection and management of corporate email by offering constantly improved spam and virus blocking, policy management, content testing, and defense against email-borne DHA and Distributed Denial of Service attacks. E-Mail Guard also features monitoring, management and analysis tools plus outgoing email testing to let you repair your email environment and define and regulate corporate email policy.
Consultant Services Nagios
MRTG for Linux Consultants
Network monitoring ordinarily consists of observing a network’s resource utilization to help identify throughput bottlenecks or troubleshoot hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free monitoring tools that work under Linux and can be used to monitor multi-OS networks where Linux and Windows coexist. Progent's network support engineers can help you use both these tools to optimize and troubleshoot your network. Progent's Linux consulting services offer small companies and developers help with managing and servicing UNIX/Linux and Solaris systems that work with Windows-based technology.
Microsoft System Center Operations Manager Technical Support Services
Network Monitoring Online Troubleshooting
Remote 24x7 monitoring, proactive alerts, and periodic reports are vital to maintaining the health of your network and eliminating preventable and expensive downtime. Remote Monitoring and Management (RMM) technology has advanced to the point that companies of all sizes can afford a level of protection that was previously reserved for large enterprises. Progent offers a variety Remote Monitoring and Management options available as economical service packages designed to assist you to detect and resolve a an array of IT network problems before they can disrupt productivity.
Technology Consulting Catalyst 802.11ax Access Point
Catalyst Wi-Fi 6 AP Configuration Support and Help
Progent's Cisco Catalyst 802.11ax Wi-Fi 6 Wireless Access Point experts offer affordable online and onsite help for Catalyst Wi-Fi 6 wireless APs.
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