Detroit Telecommuters Configuration Consultants
Call Desk Augmentation and Outsourcing Consulting Services
Enlarging your at-home workforce may have a major effect on IT infrastructure, security/compliance, and company workflows. Progent has 20 years of background assisting small and mid-size businesses to design, configure, manage, tune, and debug IT environments that incorporate work-from-home employees. Progent can help your Detroit organization to pick the right technologies and adhere to leading practices in building and maintaining a secure virtual solution for telecommuters that facilitates collaboration and returns maximum value. Progent can provide services ranging from on demand guidance for helping you past challenging IT bottlenecks to full project management to help you successfully complete mission-critical initiatives.
Progent can help Detroit, Michigan organizations to succeed with any facet of building a high-performing work-at-home environment by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk services, security and compliance, data protection solutions, and centralized management.
Help Desk Services for Remote Workers
A rapid, enterprise-wide transition to a teleworker business model, which might be activated by a pandemic or as a component of a business continuity process, can overwhelm even a high-performing internal Call Center. Progent's Call Center services allow organizations of any size to outsource or augment their Help Desk by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Call Center services leverage Progent's nationwide team of online IT support experts combined with enterprise-class ticketing and follow-up technology to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC technical support from service requests to ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables at-home employees to track or edit their current trouble tickets, enter details, and upload screen captures or relevant files. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve complex problems. For more information, go to Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Call Center Augmentation Service enables you to supplement your current Call Desk staff by splitting delivery of Help Desk support services transparently between your in-house IT support organization and Progent's extensive team of PC support engineers and subject matter specialists. Progent's shared Help Desk Call Center service uses a collaborative support model utilizing the number one professional services automation tool for managing service requests and trouble tickets, establishing responsibility, tracking progress, and generating management reports. For information about how Progent's Call Desk Supplementation Services can enable your company to deliver best-in-class IT support to your at-home employees, visit Progent's Support Desk supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about building and managing an efficient work-from-home environment for your Detroit, Michigan organization, phone
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Work from Home Online Troubleshooting
Immediate Work from Home Support
Progent has 20 years of experience assisting small and mid-size companies to design, implement, tune, administer, and debug IT networks that incorporate an at-home workforce.
ransomware vulnerability checkup Specialists
ransomware defense Consult
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability either to defend against ransomware or recover rapidly after a ransomware attack. Progent will work with you personally to collect information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup environment that minimizes your vulnerability to a ransomware attack and aligns with your company's needs.
Office 365 Gmail migration Onsite Technical Support
Hybrid Exchange Online and Exchange on-premises Computer Engineer
Progent can assist your business to evaluate the wealth of subscription options available with Office 365 and configure your network with Office 365 in a way that delivers maximum business value. Progent offers expertise with cross-platform environments that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also assist your business to build and maintain hybrid ecosystems that seamlessly integrate local and cloud-based resources.
NetDocs CollabSpaces Consulting
Services NetDocuments Migration
NetDocuments (NetDocs) is a leading cloud-based document management system designed specifically for law practices. Progent offers remote access to NetDocuments consultants who can help legal departments and law firms to plan, configure, administer, tune, or debug a document management system solution powered by NetDocs.
CCNP Certified Meraki MR84 Access Point Online Consulting
Meraki MR52 Access Point On-site Technical Support
Progent's Cisco Meraki Wi-Fi access point experts offer remote and onsite support to assist businesses of all sizes to plan, deploy, manage, expand or troubleshoot Wi-Fi networks that include Cisco Meraki APs. Progent can assist you to set up and support Cisco's Meraki-based Wi-Fi infrastructure for sites that can range from a telecommuter's home or a branch office all the way to a campus or a nationwide enterprise. Progent can also help you to integrate other Cisco technology such as Catalyst and Nexus switches, ASR routers and ASA firewalls to create a seamless network infrastructure that delivers the same connectivity, responsiveness, security compliance, ease of management and uptime for wired and wireless users regardless of their mobility or device.
Online Support Services SharePoint Server 2010
Troubleshooting SharePoint Business Connectivity Services
Progent's Microsoft-certified consultants offer cost-effective online technical support and development services to help your business to plan, implement, administer, and troubleshoot SharePoint 2010 installations that can include web pages able to function as portals, extranets, document and media management tools, wikis, data warehouses, business analytics, enterprise-wide search, Visio-driven workflows, and other tools to support and enhance information sharing. Progent can help you combine SharePoint 2010 with MS SQL Server and with other databases and with Microsoft's familiar office productivity applications including Excel, Word, Outlook, and Project. Progent can assist you to upgrade from earlier releases of SharePoint or adapt a multi-vendor mix of web applications into a consolidated and easy-to-manage SharePoint 2010 environment.
Support Services Citrix HDX
Citrix HDX Remote Support
For desktop and application virtualization, Progent offers the support of a Citrix XenDesktop expert who can help your company to plan a XenDesktop environment that improves the strategic value of your information system; configure XenDesktop technology with your physical and virtual servers, end-user computers, and printers; migrate your existing virtual desktop software to the latest releases of XenDesktop; and deliver comprehensive online troubleshooting. Progent can also instruct your network managers to follow industry leading practices to manage your XenDesktop solution effectively.
SQL Server 2017 Reporting Services Professionals
Network Consulting SQL Server 2017 Reporting Services
Progent's Microsoft-certified SQL Server 2017 experts can assist your organization to design and implement an efficient upgrade from your current SQL Server deployment to SQL Server 2017.
UNIX Upgrade Help
Upgrading Solaris
Progent can assist your company to design and implement a smooth transition from a Solaris-based IT system to a network based on Windows and capable of supporting Microsoft's powerful office productivity suites, commercial applications, and software development tools. Progent's Solaris, Windows and Cisco engineers and software development experts can assist you to preserve your information and reduce productivity discontinuity by designing an effective migration plan that protects your existing assets in Sun Solaris application and technology. UNIX-to-Windows transition consulting services offered by Progent include analysis of existing environment, migration strategy and validation, Microsoft Exchange migration services, information and application software transition, and processor and storage migration and economization.
UNIX with Windows Technology Consulting Services
Solaris with Windows Specialists
Progent can assist your business to design and execute a smooth migration from a UNIX-powered information system to a network based on Windows and suited for supporting Microsoft's familiar office productivity suites, commercial applications, and developer platforms. Progent's UNIX, Windows and Cisco consultants and application specialists can show you how to preserve your data and reduce productivity discontinuity by designing an efficient transition strategy that preserves your current assets in UNIX software and technology. UNIX-to-Windows migration support expertise offered by Progent include evaluation of current infrastructure, migration strategy and testing, MS Exchange migration services, information and application migration, and processor and mass storage migration and economization.
Small Business IT Consulting Group Microsoft and Apple Mac Desktop
After Hours Microsoft Mac and Linux Desktop Technology Consultants
Progent offers a broad array of cost-effective consulting and support services to help your business to deploy, configure, troubleshoot, and administer workstations and laptops powered by Microsoft Windows, Apple macOS and OS X, or popular editions of Linux. Progent can offer on-premises or online technical support for single machines or notebooks or work with your business to plan and implement a company-wide migration to new or updated OS software and applications. Progent can also provide engineers and technical workers to assist you to plan for and implement a site relocation or merger organized to cause minimal interruption to your productivity.
Dynamics GP/Great Plains Network Consulting
Dynamics GP Power BI Specialist
Dynamics GP allows you to grow and manage your business better by delivering deep access to decision-driving data and a rapid return on investment. Microsoft Dynamics GP offers important productivity benefits such as its ability to expand the presence of your company, handle your accounting, automate financial operations, unify procedures throughout your company, improve inventory control, increase order accuracy, grow sales and shorten turnaround time, and increase cash flow. Progent can help you set up and maintain a robust, safe server and network foundation to support Great Plains, and can provide expert Dynamics GP/Great Plains consultants to help you derive all the benefits of your Dynamics GP/Great Plains business management system.
Consulting Services BlackBerry Synchronization
BlackBerry BES Remote Support
Progent can provide the services of RIM BlackBerry-certified engineers who can help small companies to design, administer, and repair BlackBerry solutions economically and successfully, eliminating the need for an internal BlackBerry expert and minimizing the expense and hassle of supporting a mobile wireless workforce. Progent's BlackBerry specialists offer in-depth experience working with Progent's Microsoft-expert experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This breadth of expertise, combined with Progent's efficient remote support model, offers small businesses an efficient solution for incorporating BlackBerry technology productively into their IT network.
Training Professional Quark
Learn Quark
Progent's Apple Mac experts can promote the creative aspect of Macintosh computing by providing consulting services and education in graphics, audio, and video. Progent's consultants offer expertise in a range of Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special projects such as scanning or digitizing audio or video or setting up an audio/video production studio.
Systems Consultant Deploying Phase: Implementation
Small Business Network Consulting Group Developing Phase: Pilots
In conducting consulting tasks for enterprise clients, Progent uses a structured approach based on specified milestones in order to achieve budgetary, timing and technical targets while reducing productivity disruption. Progent's Enterprise Services Methodology follows industry project management standards based on the best practices defined by the Microsoft MSF methodology which includes requirements definition, architecture recommendations, pilots, design adjustments, and expert implementation. All phases are recorded to provide a detailed description of technical services delivered and to help in downstream network support.
24 Hour Exchange 2000 Upgrade
Exchange 2000 Server Technology Consulting
Progent is among the most qualified information technology consulting firms for creating email and messaging systems powered by Exchange 2000 Server. Progent specializes in helping small and mid-size companies get the full advantages of Microsoft Exchange Server 2000 for common scenarios including updating from Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and using managed services for your Exchange 2000 Server support.
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