Expanding your at-home workforce can have a major effect on network infrastructure, cybersecurity, and company processes. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, manage, optimize, and debug IT networks that incorporate at-home workers. Progent can assist your Detroit organization to select the right tools and follow best practices in building and operating a secure virtual office ecosystem for telecommuters that facilitates teamwork and returns top value. Progent offers services that go from on demand guidance for getting you over occasional technical bottlenecks to comprehensive project management to help you carry out business-critical tasks.

Progent can help Detroit, Michigan companies to succeed with any facet of building a high-functioning work-at-home ecosystem by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, Help Desk outsourcing, security and compliance, data protection solutions, and centralized management.

Help Desk Call Center Services for Telecommuters
A sudden, organization-wide changeover to a telecommuter workforce, which might be driven by a pandemic or as a component of a disaster recovery/business continuity plan, can overwhelm even a high-performing internal Call Desk. Progent's Call Center services make it possible for organizations to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services utilize Progent's nationwide network of remote IT support specialists combined with world-class ticketing and follow-up technology to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC technical support from service requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to check or update the status of their current trouble tickets, enter information, and upload screenshots or relevant files. Technical support services are provided at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT experts to resolve complex problems. For details, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Center Augmentation Service enables your business to augment your existing Help Desk organization by sharing delivery of Call Center services seamlessly between your regular IT support organization and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a collective support model based on the leading professional services automation (PSA) tool for managing help requests and trouble tickets, assigning ownership, tracking progress, and generating reports. To learn how Progent's Help Desk Supplementation Services can help your company to deliver best-in-class IT support to your at-home workforce, visit Progent's Call Center augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Detroit, Michigan organization, phone 1-800-993-9400 or visit Contact Progent.