Detroit At Home Workforce Solutions Consulting Experts
Call Desk Solutions Consultants
Expanding your telecommuter workforce may have a significant impact on network architecture, security/compliance, and corporate processes. Progent has two decades of background helping SMBs to design, deploy, manage, tune, and debug IT networks that support a remote workforce. Progent can assist your Detroit company to select the appropriate tools and adhere to leading practices in building and operating a safe virtual solution for telecommuters that facilitates collaboration and returns maximum business value. Progent can provide support services that go from as-needed guidance for helping you over challenging technical roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent can help Detroit, Michigan organizations to with any aspect of creating a high-functioning work-at-home environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk augmentation, cybersecurity, data protection solutions, and unified management.
Help Desk Support for At-Home Workers
An emergency, organization-wide transition to a telecommuter business model, which might be motivated by a pandemic or as part of a business continuity plan, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk services make it possible for businesses to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Center support services leverage Progent's nationwide team of online IT support specialists combined with world-class trouble ticketing and follow-up technology to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 PC support from initial help requests to ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables from-home workers to check or edit their current tickets, add details, and upload screenshots and attachments. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to deal with complex issues. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Center Augmentation Service enables your business to supplement your existing Help Desk staff by splitting delivery of Support Desk support services transparently between your in-house support staff and Progent's extensive pool of PC support technicians and subject matter experts. Progent's shared Support Desk service uses a collective support model utilizing the leading professional services automation platform for handling service requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. For information about how Progent's Support Desk Augmentation Services can help your business to provide world-class IT support to your telecommuters, go to Progent's Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive work-from-home environment for your Detroit, Michigan business, call
An index of content::
Red Hat Linux Technical Support
Redhat Linux Engineer
Progent's Linux support services provide small and mid-size businesses and software developers help with managing and supporting Linux systems that run with Microsoft-based technology. Progent can give your business access to Linux experts, support professionals premier by Microsoft and Cisco, and security specialists with CISM credentials. This broad array of expertise offers you a convenient one-stop consulting firm to show you how to create and manage a secure and reliable cross-platform network and communications infrastructure that allows Linux and Microsoft coexistence by combining Microsoft Windows with major Linux platforms such as RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.
Engineer ISA 2000 Server
Internet Security and Acceleration Server Technical Support Services
Progent’s Microsoft certified consultants offer small and midsize companies consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers include a full featured application-layer aware firewall that can secure your IT network from attack by external and internal sources. Forefront Threat Management Gateway and ISA Server provide thorough examination of Internet protocols such as Hypertext Transfer Protocol, which allows these products to detect many threats that can get by traditional firewalls. The integrated firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server support stateful filtering and inspection of all VPN streams. ISA Servers are the mainstay of Microsoft's network security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you strengthen your IT protection through experienced design and integration of Forefront TMG and ISA Servers. Progent's Microsoft-certified engineers can help you to install Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot all versions of ISA Server, or upgrade from ISA Server environments to Microsoft Forefront TMG.
PC Desktop Upgrade
24 Hour Network Support Company Microsoft Desktop
Progent can deliver a wide array of low-cost remote and onsite support services to assist you to deploy, manage, and debug desktops and mobile devices powered by Microsoft Windows, Apple macOS/OS X, Apple iOS, Android, or Linux.
Case Study Microsoft Operations Manager
MOM Case Study
Before Progent’s Microsoft Operations Manager solution, system issues were approached reactively, once workers complained about them. With the help of proactive, computer generated alerts and trend analyses created by Microsoft Operations Manager, Progent is now able to address network troubles before they becomes serious enough to disrupt network availability. Because of Microsoft Operations Manager, Progent can resolve looming problems before customers are aware that the problems exist. Progent offers help for MOM 2005 and MOM 2000 to provide small company IT systems enterprise-class service continuity, security and performance.
Microsoft Exchange 2007 Engineer
Exchange 2007 Edge Server Online Support
Progent's Microsoft certified consultants can show you how to design and implement a smooth in-place Microsoft Exchange 2007 migration strategy that minimizes network downtime, reduces long-term service demands, and makes your Exchange 2007 Server easy to manage. For complicated multiple server or multi-location migrations, Progent has the experience to complete your move quickly and economically. Progent's Microsoft Exchange Server 2007 support, repair, and design offerings include expertise with the configuration of third-party enhancements of Exchange 2007 Server and the design of unified messaging solutions based on Microsoft Exchange Server 2007.
Upgrade SQL Server 2008
SQL Server Replication Professionals
SQL Server 2000 is a complete, Web-enabled database and data analysis package that opens the door to the fast development of a new generation of enterprise-class programs that can give your company a critical competitive edge. SQL Server provides built-in support for XML and the capability to communicate across the Internet and beyond the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft technology, assures you success in designing, deploying and administering Microsoft SQL Server applications that are seamlessly connected with other applications powered Microsoft's .NET environment.
Expert Microsoft Certified Windows 10 Microsoft Deployment Toolkit Consulting
Windows 10 Pilot Testing Outsourcing
Progent's Windows consulting experts can help organizations of all sizes to assess Windows 10 or to upgrade to Windows 10 from an earlier release of Windows. Remote and on-premises assessment and upgrade support for Microsoft Windows 10 provided by Progent include Return on Investment estimates, project coordination, compatibility testing, test lab systems, virtualization strategies, Cloud solutions, mobile device management, telecommuter access, security and compliance, automated deployment and administration, network infrastructure optimization, wired/wireless convergence, disaster recovery planning, custom training for IT support staff and users, and ongoing consulting support.
Windows 7 Consulting Services
Emergency Windows 7 Upgrade Consultants
Progent's certified consultants can provide offsite and onsite consulting services to assist your company to manage, support, and troubleshoot computers based on Microsoft Windows 7 and also offers assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for change management, security and compliance, backup and restore, remote access, mobile device management, Wi-Fi configuration, and remote network monitoring and alerts.
24-7 Cisco 8800 Series IP Phone Online Support Services
Telepresence Help and Support
Progent's Cisco CCIE-certified network infrastructure consultants offer high-level support for Cisco Unified Communications Manager (previously CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server failover systems.
SQL Developer
24 Hour Microsoft SQL Technology Professional
Microsoft SQL Server 2005 delivers indispensable, standardized tools to IT experts and network users, reducing the complexity of designing, integrating, administering, and accessing enterprise data and database applications in environments ranging from handheld devices to corporate data systems. The complexity and integration demands of Microsoft SQL Server 2005 require an IT consultant with hands-on expertise and broad knowledge in planning and building information-based, end-to-end business IT solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background supporting Microsoft technology, ensures you success in designing, deploying and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.
SQL Server Analysis Services Engineer
Microsoft Experts SQL Server 2014 In-memory ColumnStore Network Consultant
Microsoft SQL Server 2014 includes major enhancements in critical areas including performance, uptime, compliance, and cloud readiness. SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory technology that works seamlessly with all workloads including OLTP, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective remote and onsite services such as system design, configuration, management, remediation, and application development expertise to enable organizations of all sizes to achieve fast return from their SQL Server 2014 deployment.
Microsoft Azure firewall configuration Development Firms
Microsoft Azure cloud migration Programming
Progent can assist small companies to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network management and lower hardware investments. Microsoft Azure offers a wealth of public cloud services and Progent can assist you to understand the benefits and restrictions of different cloud computing models you can use with Azure. Progent can help you manage cloud-based or hybrid cloud and on-premises applications and network infrastructure and ensure that you sidestep the typical errors small organizations make when moving to the cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also assist you to configure perimeter firewalls and IPsec VPN tunnels and to integrate iPhones and iPads and Google Android smartphones and tablets.
Microsoft Exchange 2010 Migration Specialist
Microsoft Exchange 2010 Upgrade Consult
Progent's Microsoft and Cisco-certified network experts can assist you to assess the value of Microsoft Exchange Server 2010 for your business and can assist your IT staff to design and carry out a smooth migration to Microsoft Exchange 2010 from Exchange 2003 or Microsoft Exchange 2007 that will offer fast payback by increasing your productivity, cutting the cost of equipment and service, simplifying management, and consolidating your key communications technologies.
Consulting Exchange Server Migration
Best Exchange Server 2010 Migration Consulting
Progent's Microsoft-certified consulting engineers can help you to assess the value of Exchange 2010 for your business and can assist you to design and implement a smooth upgrade to Exchange Server 2010 from Microsoft Exchange Server 2003 or Exchange 2007 that will offer fast ROI by improving your productivity, lowering the expense of hardware and support, streamlining management, and consolidating your vital communications platforms.
Maine Outsourcing Technology
Michigan Server Recovery
Progent’s Technical Response Center offers low-cost national extended hours remote assistance for computer systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service engineers provide extended hours phone support and remote secure network access to troubleshoot and repair technical problems quickly and economically.
Consulting Services Microsoft SQL
SQL Server 2008 Upgrading
Progent's Microsoft-certified SQL Server application developers and DBAs offer online expertise to help businesses of any size to create, manage, and troubleshoot applications powered by the Microsoft SQL Server platform and .NET architecture. Progent's SQL Server consultants can provide support for any facet of the application life cycle in solutions that range from small office databases to N-tier VLDB applications and data warehousing.
Meraki MR32 Access Point Specialists
Meraki Access Point Security Technical Support Services
Progent's Cisco Meraki Wi-Fi AP consultants offer remote and onsite support services to assist organizations of all sizes to design, deploy, manage, upgrade or repair Wi-Fi networks that include Cisco Meraki wireless access points. Progent can help you to set up and support Cisco's Meraki-based wireless networks for sites that range from a teleworker's home or a remote office all the way to a large campus or a multi-site enterprise. Progent can also help you to integrate other Cisco products such as Catalyst and Nexus switches, ASR routers and firewalls to build a cohesive network infrastructure that delivers identical connectivity, responsiveness, security, ease of management and availability for wired and wireless users irrespective of their location or computing device.
SQL Server Setup and Support
Remote Support and Help Microsoft SQL Server 2019
Progent’s Microsoft certified professionals can offer small and mid-sized businesses advanced Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis package that enables the rapid creation of enterprise-class business programs that offer your company a competitive advantage. SQL Server provides core support for XML and the ability to query over the Internet and outside the corporate firewall. In addition to offering expertise, maintenance and troubleshooting services, Progent’s SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the profitability of your information system. Progent can also help you migrate from earlier editions of Microsoft SQL Server to SQL Server 2005.
Windows Applications on macOS Network Consulting
Online Technical Support Windows Applications on Apple Mac
For companies that have a mix of Mac and Windows desktops, there are two popular solutions for using Windows-dependent software on a Mac: an external connection to an actual Windows computer or local simulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Apple Mac enables you to attach a Mac to a remote Windows-powered computer to use Microsoft Windows applications and access network resources. Virtual PC for Apple Mac simulates Windows on a Mac system so you can run Windows applications directly. Progent's macOS and Mac OS X technology consultants can help you to maintain these solutions for using Windows software on your Macs and can also assist your organization to evaluate and configure third-party solutions for Microsoft Windows PC simulation.
Firepower Services Professional
ASA Firewall with Firepower Engineer
Progent’s certified Cisco IT security consultants provide expert PIX Firewall and ASA Firewall consulting support including infrastructure design, integration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, sophisticated attack defense, and safe connectivity services. Ranging from compact, easy-to-install desktop appliances for small and home offices to scalable enterprise-level appliances, Cisco PIX Firewall and ASA Firewalls provide a high level of security, performance, and high reliability for IT systems of all sizes. PIX and ASA Firewalls are based on a proven, purpose-built platform, minimizing possible OS-specific security holes.
Microsoft Azure hybrid cloud integration Consultant Services
Microsoft Azure and iPhone integration Consult
Progent can help you with every phase of Azure cloud migration such as requirements analysis, readiness assessment, solution architecture, pre-production testing, implementation, centralized administration, performance tuning, software license management, disaster recovery strategies, security planning, and compliance validation. Progent can help you to configure and troubleshoot firewall appliances and VPN connections so your clients can safely access to Azure resources, and Progent's Microsoft-certified consultants can help you integrate key Microsoft platforms to work in the cloud including Microsoft Windows Server, Exchange, SQL and SharePoint. Progent can also help your organization to set up a hybrid cloud ecosystem that seamlessly integrates on-premises datacenters with Azure-based services.
24x7 Consultant 64-bit Computing
64-bit Processing Professionals
Progent’s Microsoft-certified consultants can help you to enhance your workstations from 32 to 64 bits. Progent can assist you to understand the risks and advantages of migrating to 64-bit PC desktop computing, plan an affordable upgrade process that minimizes operational interruptions, and offer inexpensive, expert online help to aid your organization to install 64-bit PC desktop operating systems and application software on your current computers.
24-Hour Technology Professional ProSight domain management
domain expiration management Specialist
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of the time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it.
Specialist iPhone backup
iPhone Active Directory Technical Support
Progent can provide cost-effective remote assistance to assist you to plan, deploy, and fix any aspect of your iOS and Windows integration solution and is available for short-term jobs to help you through occasional technical roadblocks or long-term engagements to help you finish large-scale projects on schedule and within budget. Progent has experience in on-premises, cloud-centric, or hybrid networks and can help you build or maintain a resilient, protected and efficient infrastructure that aligns with your mode of computing. Progent also offers remote or onsite training to help manage and use your iOS devices in a safe, team-oriented ecosystem that maximizes the business value of your IT system.
Exchange 2007 Server Consulting
Exchange 2007 Server Consultants
Progent's expert consultants can help you design and implement an efficient in-place Exchange Server 2007 upgrade plan that minimizes network disruption, reduces long-term service requirements, and makes your Microsoft Exchange Server 2007 easy to administer. For complex multi-server or multi-location migrations, Progent has the experience to finish your project rapidly and affordably. Progent's Microsoft Exchange 2007 help, repair, and design offerings include assistance with the integration of third-party add-ons to Microsoft Exchange Server 2007 that are best aligned to your business needs.
Consultant Services Linux Online
Linux Online Services
Progent offers nationwide urgent help and consulting services for companies who operate Sun Solaris environments or whose information systems feature a combination of Solaris and Microsoft products. Remote network consulting provides optimum leverage for your information technology dollar by protecting user productivity and shortening the hours charged for computer analysis and repair. Sophisticated remote access utilities and experienced service specialists and consultants allow Progent to handle most network problems without squandering time and money by traveling to your location. In most of situations your IT issues can be dealt with by telephone or through a combination of telephone support and remote connectivity. Progent can put you in touch with Cisco certified CCIE network experts and CISSP and ISSAP certified security specialists to assist you with the most difficult network problems.
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