Expanding your at-home workforce may have a significant impact on IT architecture, security/compliance, and company workflows. Progent has 20 years of experience assisting SMBs to plan, deploy, administer, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Detroit organization to select the right technologies and adhere to best practices in creating and maintaining a safe virtual solution for telecommuters that facilitates teamwork and returns top business value. Progent offers services ranging from as-needed guidance for helping you past occasional technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can help Detroit, Michigan companies to succeed with any aspect of creating a high-functioning work-at-home environment by delivering infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, endpoint security, data protection solutions, and unified management.

Help Desk Services for Telecommuters
A rapid, company-wide changeover to a from-home workforce, which might be the result of an epidemic or as a component of a disaster recovery/business continuity process, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or supplement their Support Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Support Desk support services utilize Progent's nationwide team of online IT support experts combined with enterprise-class trouble ticketing and tracking technology to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop technical support from help requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to monitor or update their current trouble tickets, enter information, and append screen captures and attachments. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 technical service charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 support experts to deal with advanced problems. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Center Supplemental Service allows your business to expand your current Support Desk team by splitting delivery of Support Desk services transparently between your regular IT support personnel and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's co-managed Call Center service uses a collective support model based on the number one professional services automation (PSA) tool for handling help requests and ticketing, assigning ownership, tracking progress, and generating reports. For information about how Progent's Help Desk Supplementation Services can help your company to provide world-class desktop support to your at-home employees, go to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Detroit, Michigan company, phone 1-800-993-9400 or refer to Contact Progent.