Expanding your at-home workforce can have a major impact on network architecture, cybersecurity, and company processes. Progent has 20 years of experience assisting businesses of all sizes to design, configure, manage, tune, and debug IT environments that incorporate a remote workforce. Progent can assist your Detroit company to pick the appropriate tools and adhere to leading practices in creating and operating a safe virtual office ecosystem for telecommuters that promotes teamwork and returns top value. Progent can provide services ranging from on demand expertise for getting you over occasional IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist Detroit, Michigan businesses to succeed with any aspect of creating a high-functioning work-at-home ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk services, data security, data protection solutions, and streamlined management.

Help Desk Support for At-Home Workers
A rapid, organization-wide transition to a from-home workforce, which could be driven by a pandemic or as an element of a business continuity preparedness plan, can overwhelm even a well-staffed in-house Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Call Center by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services utilize Progent's nationwide team of remote IT support experts along with enterprise-class trouble ticketing and tracking technology to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from help requests to ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables from-home workers to monitor or revise the status of their active trouble tickets, enter details, and upload screenshots or relevant files. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to deal with complex issues. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Call Center Supplemental Service enables you to augment your existing Help Desk Call Center organization by sharing responsibilities for Call Center support services transparently between your in-house IT support organization and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's shared Help Desk service is based on a co-sourcing support solution based on the leading PSA tool for managing help requests and trouble tickets, assigning ownership, tracking progress, and producing reports. To learn how Progent's Call Center Supplementation Services can help your company to provide world-class technical support to your from-home workers, visit Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing a productive work-from-home solution for your Detroit, Michigan company, phone 1-800-993-9400 or refer to Contact Progent.