Detroit Teleworkers Integration Support and Consulting
Call Desk Solutions Consulting Services
Enlarging your at-home workforce may have a significant impact on network infrastructure, security/compliance, and corporate processes. Progent has two decades of experience helping businesses of all sizes to design, deploy, manage, tune, and troubleshoot IT environments that support a remote workforce. Progent can help your Detroit organization to pick the right technologies and follow leading practices in building and operating a secure virtual solution for telecommuters that promotes collaboration and delivers top business value. Progent offers services that go from on demand guidance for helping you past occasional technical roadblocks to full project management to help you successfully complete business-critical tasks.
Progent can help Detroit, Michigan organizations to with any aspect of creating a high-performing work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk augmentation, data security, backup/restore solutions, and centralized management.
Help Desk Support for Teleworkers
A sudden, organization-wide changeover to a telecommuter workforce, which could be the result of an epidemic or as an element of a disaster recovery/business continuity plan, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or augment their Help Desk by using Progent's online Technical Response Center team.
- Progent's Standard Help Desk services leverage Progent's extensive network of online IT support specialists along with world-class trouble ticketing and tracking technology to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop support from initial help requests to trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to check or revise the status of their current tickets, add details, and append screenshots and relevant files. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to resolve complex problems. For details, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Call Center Supplemental Service allows your company to expand your current Help Desk team by splitting responsibilities for Support Desk support services seamlessly between your regular support staff and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collective support solution based on the leading professional services automation platform for managing help requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. For details about how Progent's Support Desk Supplementation Services can help your company to provide world-class technical support to your at-home employees, go to Progent's Call Center augmentation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing a productive work-from-home solution for your Detroit, Michigan company, phone
An index of content::
On-site Support Altaro VM Backup Management
Hornetsecurity Altaro VM Backup Disaster Recovery Support Services
Altaro VM Backup from Hornetsecurity offers small and mid-size businesses a dependable and affordable platform for backing up and restoring Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud-hosted environments and also supports cost-effective backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of remote or on-premises services to assist you to design, deploy, manage and debug a modern backup and disaster recovery system powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/restore service based on Altaro VM Backup.
Microsoft Consulting Best Practices IT Consultants
Microsoft Consulting Best Practices Software Consulting
Progent's team of Microsoft and Cisco Certified experts average more than ten years of real-world professional experience, at the front lines of IT service, performing a broad range of technical projects for an extensive array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This means that you get not only expert technical help, but also a consultant with field-tested methods for using technical knowledge to solve actual IT problems rapidly.
Consultants Exchange Server 2007
Exchange Server 2019 Technology Consulting
Progent's Microsoft-certified consultants have 20 years of experience planning, installing, and supporting messaging systems for companies in the and across the United States. Progent offers affordable Microsoft Exchange Servers consulting services to ensure that your email system offers protection, high availability, easy connectivity for remote and mobile users, time-saving administrative tools, and productive integration with telephony. Progent provides consulting and integration services for Microsoft Exchange 2016 Server, Microsoft Exchange 2013 Server, Exchange 2010, Exchange 2007 Server, Microsoft Exchange 2003 Server, and MS Exchange 2K Server. Progent can also help small or mid-size companies to upgrade to MS Exchange 2016 or MS Exchange 2013 Server.
Windows Applications on macOS Remote Troubleshooting
Remote Desktop Connection Client for Mac Consultant
For companies with a combination of Apple Mac and Windows computers, there exist two popular alternatives for using Microsoft Windows-only software on macOS or OS X: remote access to a physical Windows computer or local simulation of a Windows operating system on a computer. Microsoft's Remote Desktop Connection Client for Mac enables you to connect an Apple Mac to a remote Microsoft Windows-based PC to run Microsoft Windows software and share system resources. Microsoft's Virtual PC for Apple Mac simulates Microsoft Windows on an Apple Mac system so you can run Windows software locally. Progent's macOS and Mac OS X technology support experts can assist your organization to maintain these products for running Windows software on your Apple Macs and can in addition help you to evaluate and configure third-party solutions for Windows PC simulation.
Windows 7 Upgrade Professionals
Windows 7 Upgrade Technology Professional
Progent's certified engineers can help your company to evaluate
Microsoft Office System Small Office Network Consultants
Microsoft Computer Network Support Company
Progent's IT outsourcing packages provide affordable computer support for small companies. Whether it involves designing system infrastructure, creating an internal Help Desk or outsourcing a one, deploying an updated e-mail system, monitoring your system, or creating a web-based business solution, outsourcing your IT engineering services can reduce costs and eliminate uncertainties, allowing network service expenses to increase in a more moderate and manageable fashion than is possible by building up a bulky, knowledgeable internal IT organization. Progent's Outsourcing White Paper and datasheets show how Progent can help you build a secure and robust system architecture for your critical business software based on Windows.
Shared Support Desk Support and Integration
Supplemental Helpdesk Online Troubleshooting
Progent's Co-managed Call Center service allows your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's pool of veteran desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on ConnectWise Manage, the top shared professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.
Forefront TMG 2010 Remote Consulting
Threat Management Gateway 2010 Technology Consulting
Microsoft Forefront Threat Management Gateway 2010 builds on the powerful security technologies of Microsoft Internet Security and Acceleration Server and offers a easily managed Internet gateway that acts as a single-server solution for an array of security features such as an application and network layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, Virtual Private Network management, and HTTP/HTTPS inspection. Forefront Threat Management Gateway includes advanced web security reporting capabilities, allows custom reports generated by SQL Server, integrates with Active Directory to streamline policy enforcement, and can be operated as a virtual machine to cut expenses and improve recoverability. Progent's Microsoft engineers can assist you to design and execute pilot and production implementations; interface Forefront TMG 2010 with Windows 2008, AD, SQL Server, Microsoft Exchange Server, and Microsoft SharePoint; set up Forefront TMG 2010 to operate on a virtual machine with Windows Hyper-V; and deliver ongoing support and repair services. Progent's consultants can also assist you to upgrade smoothly to Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.
Proxim Wireless Case Studies
Proxim Wireless Case Studies
Progent delivered a wireless integration solution that allowed a school to improve efficiency and eliminate the recurring costs of a dedicated link. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim wireless bridge is intended for connecting remote locations as far as 2.5 miles apart and can extend to even longer distances. This wireless alternative offered improved bandwidth and dependability than recourse to amplifying the 802.11b wireless network, and because it utilizes the 5.8Ghz spectrum it offered protection against local interference.
Services ProSight Virtual Hosting
ProSight Private Cloud Services Consultants
Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small company's production servers in an environment that gives the maximum degree of dependability and scalability and is also simple to move to another host. ProSight Virtual Hosting and management options are based upon mature virtualization platforms that allow small and midsize businesses with mixed- platform IT systems to economize dramatically on the expense of capital investments, infrastructure maintenance, and IT administration while achieving enterprise-class reliability and an unprecedented degree of vendor flexibility.
Microsoft Certified Partner ISA Server Support Services
ISA 2000 Server Troubleshooting
Progent's certified Internet Security and Acceleration Server consultants have extensive experience developing Microsoft-based security solutions for information systems with multiple sites, mobile users, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall engineer can help your small company plan and deploy an installation of Microsoft ISA Server 2004 that meets your IT security needs without restricting your productivity.
IOS XR Software Consultant
Support VPN Routers
Cisco has developed a full product line of routers including appliances designed to deliver the protection, performance, and reliability required by customers from branch offices to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved reliability and system availability. Progent can help you choose and configure Cisco routers to establish a reliable foundation for your IT system and to make it economical to grow as you support new users, start new offices, install new services, open your network to clients and partners, and support a more mobile workforce. Progent offers help with a range of routers based on Cisco's IOS operating system, such as Cisco's 800 family of small business VPN routers, Cisco 1800 and 2800 ISR routers, Cisco 3900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, CRS Carrier Routing System for the network core, as well as older 3600 and 3700 Routers.
Catalyst Wi-Fi 6 and Wi-Fi 6E AP Layout On-site Support
24-7 Cisco Catalyst Wi-Fi 6 AP Management Computer Consultant
Progent's Cisco Catalyst 802.11ax Wireless Access Point experts offer economical remote and onsite help for Catalyst Wi-Fi 6 wireless APs.
Offsite Managed Data Backup/Recovery Services Help and Support
Remote Data Backup and Restore Services Engineers
ProSight Data Protection Services ECHO from Progent offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical information.
CentOS Linux Onsite Technical Support
Mandriva Linux Consultants
Progent's Linux support services provide small and mid-size companies and developers assistance with administering and supporting Linux systems that run with Microsoft-powered technology. Progent offers your organization contact with Linux consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP certification. This wide array of experience provides you with a convenient single consulting firm to help you create and manage a secure and reliable cross-platform network and communications environment that supports Linux and Microsoft coexistence by combining Microsoft Windows with major Linux variations such as RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.
Professional ransomware hot line
Ryuk ransomware hot line Consulting Services
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can assist your business to halt the progress of an active ransomware attack. Call 800-462-8800
Windows Server 2022 DNS-over-HTTPS Support Outsourcing
Windows Server 2022 Cybersecurity Network Consultants
Progent's Microsoft Gold-certified Windows Server 2022 experts can assist your organization to design and implement an efficient migration to Windows Server 2022 using an on-premises system architecture or a hybrid model that combines cloud-hosted Windows Server on Azure with a self-hosted implementation of Windows Server 2022.
OS X Snow Leopard Security Configuration
Technology Consulting OS X Lion Security
Progent's certified security consultants can help you safeguard your Apple Mac network through professional services such as running security tests, recovery from virus and denial of service penetrations, configuring firewalls, implementing safe off-site and mobile connectivity, installing automated software for protection against viruses, spam, and directory harvest attacks, and creating a comprehensive security strategy adapted for the particular objectives of your corporate information system.
24-7 Mac Office PowerPoint Training
macOS Learning
Progent offers one-on-one education customized for people who want to expand their knowledge of the macOS and OS X platform, Mac hardware, or Mac office productivity applications including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide customized group or one-on-one online training for macOS and Mac OS X application software.
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