Expanding your telecommuter workforce can have a major effect on IT infrastructure, security/compliance, and company processes. Progent has two decades of background helping small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT networks that support a remote workforce. Progent can assist your Detroit company to pick the appropriate technologies and follow leading practices in building and operating a secure virtual office ecosystem for teleworkers that promotes collaboration and returns top business value. Progent can provide support services ranging from as-needed expertise for getting you over challenging technical roadblocks to full project management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Detroit, Michigan organizations to with any aspect of creating a high-functioning remote work environment by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk services, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Support for Remote Workers
An emergency, company-wide transition to a teleworker workforce, which might be the result of a pandemic or as an element of a disaster recovery/business continuity process, can overwhelm even a well-staffed internal Call Center. Progent's Call Center services make it possible for businesses to outsource or supplement their Call Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk support services utilize Progent's extensive network of online IT support specialists along with enterprise-class ticketing and tracking software to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop support from initial service requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to check or update their current tickets, add information, and append screenshots and relevant files. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. For details, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Call Center Augmentation Service enables you to supplement your current Call Desk staff by splitting responsibilities for Help Desk support services transparently between your regular support staff and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's shared Help Desk service is based on a collective support model utilizing the leading PSA platform for handling help requests and trouble tickets, establishing ownership, tracking progress, and producing reports. To learn how Progent's Call Desk Supplementation Services can enable your company to deliver best-in-class IT support to your from-home workers, visit Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing a productive telecommuter environment for your Detroit, Michigan company, call 1-800-993-9400 or visit Contact Progent.