Expanding your telecommuter workforce may have a significant impact on network architecture, security/compliance, and corporate processes. Progent has two decades of background helping SMBs to design, deploy, manage, tune, and debug IT networks that support a remote workforce. Progent can assist your Detroit company to select the appropriate tools and adhere to leading practices in building and operating a safe virtual solution for telecommuters that facilitates collaboration and returns maximum business value. Progent can provide support services that go from as-needed guidance for helping you over challenging technical roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can help Detroit, Michigan organizations to with any aspect of creating a high-functioning work-at-home environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk augmentation, cybersecurity, data protection solutions, and unified management.

Help Desk Support for At-Home Workers
An emergency, organization-wide transition to a telecommuter business model, which might be motivated by a pandemic or as part of a business continuity plan, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk services make it possible for businesses to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Center support services leverage Progent's nationwide team of online IT support specialists combined with world-class trouble ticketing and follow-up technology to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 PC support from initial help requests to ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables from-home workers to check or edit their current tickets, add details, and upload screenshots and attachments. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to deal with complex issues. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Center Augmentation Service enables your business to supplement your existing Help Desk staff by splitting delivery of Support Desk support services transparently between your in-house support staff and Progent's extensive pool of PC support technicians and subject matter experts. Progent's shared Support Desk service uses a collective support model utilizing the leading professional services automation platform for handling service requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. For information about how Progent's Support Desk Augmentation Services can help your business to provide world-class IT support to your telecommuters, go to Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive work-from-home environment for your Detroit, Michigan business, call 1-800-993-9400 or go to Contact Progent.

An index of content::

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