Expanding your telecommuter workforce may have a significant impact on network architecture, security/compliance, and corporate processes. Progent has two decades of background helping SMBs to design, deploy, manage, tune, and debug IT networks that support a remote workforce. Progent can assist your Detroit company to select the appropriate tools and adhere to leading practices in building and operating a safe virtual solution for telecommuters that facilitates collaboration and returns maximum business value. Progent can provide support services that go from as-needed guidance for helping you over challenging technical roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can help Detroit, Michigan organizations to with any aspect of creating a high-functioning work-at-home environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk augmentation, cybersecurity, data protection solutions, and unified management.

Help Desk Support for At-Home Workers
An emergency, organization-wide transition to a telecommuter business model, which might be motivated by a pandemic or as part of a business continuity plan, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk services make it possible for businesses to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Center support services leverage Progent's nationwide team of online IT support specialists combined with world-class trouble ticketing and follow-up technology to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 PC support from initial help requests to ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables from-home workers to check or edit their current tickets, add details, and upload screenshots and attachments. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to deal with complex issues. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Center Augmentation Service enables your business to supplement your existing Help Desk staff by splitting delivery of Support Desk support services transparently between your in-house support staff and Progent's extensive pool of PC support technicians and subject matter experts. Progent's shared Support Desk service uses a collective support model utilizing the leading professional services automation platform for handling service requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. For information about how Progent's Support Desk Augmentation Services can help your business to provide world-class IT support to your telecommuters, go to Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive work-from-home environment for your Detroit, Michigan business, call 1-800-993-9400 or go to Contact Progent.



An index of content::

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    Progent's Linux support services provide small and mid-size businesses and software developers help with managing and supporting Linux systems that run with Microsoft-based technology. Progent can give your business access to Linux experts, support professionals premier by Microsoft and Cisco, and security specialists with CISM credentials. This broad array of expertise offers you a convenient one-stop consulting firm to show you how to create and manage a secure and reliable cross-platform network and communications infrastructure that allows Linux and Microsoft coexistence by combining Microsoft Windows with major Linux platforms such as RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.

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    Before Progentís Microsoft Operations Manager solution, system issues were approached reactively, once workers complained about them. With the help of proactive, computer generated alerts and trend analyses created by Microsoft Operations Manager, Progent is now able to address network troubles before they becomes serious enough to disrupt network availability. Because of Microsoft Operations Manager, Progent can resolve looming problems before customers are aware that the problems exist. Progent offers help for MOM 2005 and MOM 2000 to provide small company IT systems enterprise-class service continuity, security and performance.

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    Progent's Windows consulting experts can help organizations of all sizes to assess Windows 10 or to upgrade to Windows 10 from an earlier release of Windows. Remote and on-premises assessment and upgrade support for Microsoft Windows 10 provided by Progent include Return on Investment estimates, project coordination, compatibility testing, test lab systems, virtualization strategies, Cloud solutions, mobile device management, telecommuter access, security and compliance, automated deployment and administration, network infrastructure optimization, wired/wireless convergence, disaster recovery planning, custom training for IT support staff and users, and ongoing consulting support.

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    Progent's Cisco CCIE-certified network infrastructure consultants offer high-level support for Cisco Unified Communications Manager (previously CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server failover systems.

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    Microsoft SQL Server 2005 delivers indispensable, standardized tools to IT experts and network users, reducing the complexity of designing, integrating, administering, and accessing enterprise data and database applications in environments ranging from handheld devices to corporate data systems. The complexity and integration demands of Microsoft SQL Server 2005 require an IT consultant with hands-on expertise and broad knowledge in planning and building information-based, end-to-end business IT solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background supporting Microsoft technology, ensures you success in designing, deploying and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.

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    Microsoft SQL Server 2014 includes major enhancements in critical areas including performance, uptime, compliance, and cloud readiness. SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory technology that works seamlessly with all workloads including OLTP, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective remote and onsite services such as system design, configuration, management, remediation, and application development expertise to enable organizations of all sizes to achieve fast return from their SQL Server 2014 deployment.

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    Progent can assist small companies to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network management and lower hardware investments. Microsoft Azure offers a wealth of public cloud services and Progent can assist you to understand the benefits and restrictions of different cloud computing models you can use with Azure. Progent can help you manage cloud-based or hybrid cloud and on-premises applications and network infrastructure and ensure that you sidestep the typical errors small organizations make when moving to the cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also assist you to configure perimeter firewalls and IPsec VPN tunnels and to integrate iPhones and iPads and Google Android smartphones and tablets.

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    Progentís Microsoft certified professionals can offer small and mid-sized businesses advanced Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis package that enables the rapid creation of enterprise-class business programs that offer your company a competitive advantage. SQL Server provides core support for XML and the ability to query over the Internet and outside the corporate firewall. In addition to offering expertise, maintenance and troubleshooting services, Progentís SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the profitability of your information system. Progent can also help you migrate from earlier editions of Microsoft SQL Server to SQL Server 2005.

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    For companies that have a mix of Mac and Windows desktops, there are two popular solutions for using Windows-dependent software on a Mac: an external connection to an actual Windows computer or local simulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Apple Mac enables you to attach a Mac to a remote Windows-powered computer to use Microsoft Windows applications and access network resources. Virtual PC for Apple Mac simulates Windows on a Mac system so you can run Windows applications directly. Progent's macOS and Mac OS X technology consultants can help you to maintain these solutions for using Windows software on your Macs and can also assist your organization to evaluate and configure third-party solutions for Microsoft Windows PC simulation.

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    Progentís certified Cisco IT security consultants provide expert PIX Firewall and ASA Firewall consulting support including infrastructure design, integration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, sophisticated attack defense, and safe connectivity services. Ranging from compact, easy-to-install desktop appliances for small and home offices to scalable enterprise-level appliances, Cisco PIX Firewall and ASA Firewalls provide a high level of security, performance, and high reliability for IT systems of all sizes. PIX and ASA Firewalls are based on a proven, purpose-built platform, minimizing possible OS-specific security holes.

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    Progent can help you with every phase of Azure cloud migration such as requirements analysis, readiness assessment, solution architecture, pre-production testing, implementation, centralized administration, performance tuning, software license management, disaster recovery strategies, security planning, and compliance validation. Progent can help you to configure and troubleshoot firewall appliances and VPN connections so your clients can safely access to Azure resources, and Progent's Microsoft-certified consultants can help you integrate key Microsoft platforms to work in the cloud including Microsoft Windows Server, Exchange, SQL and SharePoint. Progent can also help your organization to set up a hybrid cloud ecosystem that seamlessly integrates on-premises datacenters with Azure-based services.

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    Progentís Microsoft-certified consultants can help you to enhance your workstations from 32 to 64 bits. Progent can assist you to understand the risks and advantages of migrating to 64-bit PC desktop computing, plan an affordable upgrade process that minimizes operational interruptions, and offer inexpensive, expert online help to aid your organization to install 64-bit PC desktop operating systems and application software on your current computers.

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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of the time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it.

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    Progent can provide cost-effective remote assistance to assist you to plan, deploy, and fix any aspect of your iOS and Windows integration solution and is available for short-term jobs to help you through occasional technical roadblocks or long-term engagements to help you finish large-scale projects on schedule and within budget. Progent has experience in on-premises, cloud-centric, or hybrid networks and can help you build or maintain a resilient, protected and efficient infrastructure that aligns with your mode of computing. Progent also offers remote or onsite training to help manage and use your iOS devices in a safe, team-oriented ecosystem that maximizes the business value of your IT system.

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    Progent's expert consultants can help you design and implement an efficient in-place Exchange Server 2007 upgrade plan that minimizes network disruption, reduces long-term service requirements, and makes your Microsoft Exchange Server 2007 easy to administer. For complex multi-server or multi-location migrations, Progent has the experience to finish your project rapidly and affordably. Progent's Microsoft Exchange 2007 help, repair, and design offerings include assistance with the integration of third-party add-ons to Microsoft Exchange Server 2007 that are best aligned to your business needs.

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