Fast and Affordable Remote Technical Support for Detroit Computer Networks
For companies located in Detroit or anywhere in the state of Michigan, Progent offers online support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle challenging networking problems, as well as the services of CISSP-accredited cybersecurity consultants to help with high-level security design and diagnostic jobs.
Progent's online technical support experts offer exceptional value because they possess the practical experience and are equipped with the advanced tools necessary to resolve the majority of information system issues rapidly. This reduces immediate expenses since solutions use up fewer chargeable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your organization saves additionally in incidental expenses by minimizing or avoiding system downtime and associated losses due to business disruption, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote consulting experience is especially helpful in environments that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be useful.
Progent's billing model for online support is structured to leverage your network support dollar. Progent bills by the minute for phone consulting, so you are charged only for the support that you actually get. In contrast to many online support organizations, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing eliminate situations where speedy. minor fixes somehow turn into big tabs. Progent's penchant for dealing with problems efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of customized technologies and field-proven methodologies that ensure the maximum level of efficiency for remote engineering help and troubleshooting for computer networks of all sizes. Progent provides safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's remote service group to interface to your computer system remotely without breaching corporate security.
Progent's powerful service reporting application includes thorough records describing the support that Progent's clients have received. Progent's authorized consultants have the benefit of the history of support rendered to every client by any Progent consultant. This history of problems and fixes is stored as a conveniently searchable support database that allows Progent's online support experts to communicate their knowledge company-wide to make sure that the value of Progent's support improves over time. Progent's high-level accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available other massive technical support databases and permit quick response from vendors' in-house engineering staff with the result that Progent's online service specialists are able to find the best solutions promptly.
Remote technical services available from Progent to companies in Detroit and anywhere in the state of Michigan include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert online support engineers offer computer repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help your company with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop support services to help you business to deploy, configure, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking engineers, and indicates a consultant's networking knowledge at the expert level. Cisco-qualified CCIEs can deal with even the most complex challenges encountered in network infrastructure planning, integration, maintenance, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in analyzing problems with IOS network administration utilities and developing workarounds or identifying software patches. Cisco qualified CCIEs are an excellent value because their depth of expertise permits them to resolve problems quickly. In common cases, less experienced service providers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can communicate with your environment using sophisticated remote troubleshooting technology to provide quick, safe, and economical diagnosis and remediation.
Detroit Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Detroit Metro Area.
Progent locations in the Detroit Metro Area
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's popular selection of networking products. Cisco networking expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Catalyst switch integration and support, Cisco Nexus switch consulting and support, Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Wireless Access Points consulting expertise, Cisco wireless controllers support Services, Cisco VPN engineering support, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Specialists
Progent's accredited CISM and CISSP cybersecurity consultants can provide a variety of system protection services to strengthen the safety of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or help your company to recover quickly following a serious breach. Security support services available from Progent include: comprehensive data security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recovery from malicious assaults; configuring firewalls; building secure mechanisms for remote and mobile access; protecting your email infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Progent offers advanced remote consulting services to help companies of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that combine physical resources as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing advanced consulting support online, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable runbook for restoring services rapidly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to verify full service restoration, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote support services to address a wide spectrum of information technologies such as network architecture, messaging solutions, system and operational security, plus UNIX and Windows coexistence. For server economization and simplified administration in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving network problems promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based help analyzing anomalies within UNIX/Linux systems based on leading versions of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to utilize the same advanced technology used by many of the world's leading enterprises. The ProSight line of outsourced network management services covers all critical aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight ASM protects local and cloud resources and provides a single platform to address the complete threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide web-based management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and debug their networking appliances like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that need important updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so all potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup environment that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology projects. Billing rates for longer-term consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology enables clients to execute major initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Detroit Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Call Center support programs for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Help Desk Call Center consulting support can aid you in building an efficient new Help Desk or enhancing your current one, evaluating or customizing Help Desk Call Center software products to handle the special requirements of your company, or adding occasional phone support personnel to work with your existing Call Center group during unusually busy situations such as software migrations, mass upgrades, or rolling out new applications.
Progent's Call Center staff of experienced information technology consultants gives your customers in Detroit or anywhere in the state of Michigan instant assistance from a reliable technical support resource with extensive experience offering phone help and online repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk perception as a significant enabler of business success, and Progent's aim is to fix instead of just record technical issues.
- Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts Group provides phone-based and in-depth engineering support and education in key application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's expertise, custom programming, and education services, see Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers organizations in Detroit, or anywhere in the state of Michigan, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your business so that your computer maintenance is proactive and automated. By detecting looming problems before they evolve into downtime, remote monitoring can minimize inconvenient and expensive network breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks based on a variety of OS platforms.
To get in touch with Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Detroit or throughout the state of Michigan, Progent's online computer support engineers can deliver professional and affordable system help the moment your organization requires it. More than 15 years of providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine remote access technology to solve computer problems quickly while eliminating the expense and lost productivity that comes with in-person support visits.
Even if your Detroit office has a local independent consultant or maintains an in-house organization that know how to handle typical computer issues, Progentís Microsoft certified consultants can still offer an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the experience to fix sudden system emergencies or especially challenging integration projects.
Details of Progent's Online Network Services for Detroit
Progent's phone help, Internet-based repair, system security consulting, and network management services give offices in Detroit or throughout the state of Michigan the greatest leverage for your support investment. Whether you need occasional phone help and remote network repair or full-time Help Desk call center services and network management, Progent's professionals can provide your organization enterprise-level network support while permitting you to avoid the expense and hassle of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Detroit and is also ideal for networks in geographic regions of Michigan that lack technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a wide selection of Microsoft support tools, service databases, and on-going education.
- Per Minute Rates to Minimize Costs
Progent provides remote support on a by-the-minute billing plan, so you are billed only for the services you receive. Progent has no minimum charge for phone service and asks for no periodic retainer for support services provided during regular working hours. This keeps you from paying big invoices for quick repairs.
- Access to Cisco Network Design Professionals
Progent's registered experts for Cisco offers the services of on-staff professionals who have skill in planning, implementing, and supporting networking solutions powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's core support offerings include system integration, MS Exchange expertise, network security design, and Help Desk Co-management services. Progent's Experts Team can provide world-class consulting expertise in critical application areas. Support available from the Application Experts staff includes:
Dynamics GP Support and Programming
Microsoft Office Project Training
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Management Support and Application Development
MySQL Management and Software Development
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a full service one-stop resource for network generalists and application experts, Progent is able to tailor timely, affordable, and thorough information technology solutions that align with the specific needs of your business.
- State of the Art Online Connectivity Software
Secure online connectivity allows Progent's service experts to observe exactly what your users see. This makes it easier to produce fast fixes to issues that might otherwise require an expensive onsite visit. Effective online connectivity tools and expert technicians together enable Progent to repair most network problems rapidly and affordably. Progent is an industry leader in online support and automated network analysis.
- Compatibility with Leading VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24-hour Support for High System Uptime
For businesses with line-of-business applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed specifically for budget-conscious organizations whose clients require instant recourse to a Help Desk service with expert telephone support and complete escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT experience, fine tuned remote support tools, and understanding of corporate IT allow offices to escape the pitfalls of exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Computer Support from Progent?
- Certified Knowledge of Microsoft's Full Range of Server Platforms
Progent can provide in-depth support for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support services, Microsoft Windows Server 2008 support, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2019 Server deployment, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person help by the minute. Consequently, you pay only for delivered support. Progent does not demand a higher rate for off-hours or priority support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no minimum fee and asks no monthly commitment for services provided during regular working hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you won't be forced to allow minor problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or small service organizations who offer scant documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation transmitted by every staff member to each customer. The discipline of documenting and archiving support activity results in more efficient support and eliminates a variety of typical problems such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to provide 24x7 network monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential problems before they cause lost productivity, network monitoring can save your information network from painful and expensive availability disruptions.
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.