Immediate Remote Help for Detroit Information Networks
For organizations in Detroit or anywhere in Michigan, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity consultants to handle advanced security design and troubleshooting jobs.
Progent's online technical support experts offer exceptional leverage because they have the real-world experience and have access to the sophisticated technology necessary to solve the majority of network problems rapidly. Efficient support reduces direct costs since solutions require fewer billable minutes. Online support also eliminates the cost of sending a consultant to your site. Your company benefits additionally in indirect costs by reducing or avoiding system outages and associated losses resulting from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's advanced remote technical support experience is especially valuable for businesses that depend on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.
Progent's pricing model for online help is designed to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged only for the support that you receive. Unlike many online service organizations, Progent imposes no initialization charge or minimum job duration. Progent's per-minute billing unit and clean policy for billing save you from situations where quick solutions manage to turn into big tabs. Progent's penchant for dealing with problems efficiently means you saves cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-tested processes that permit the highest degree of effectiveness for remote consulting and troubleshooting for computer systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's online support team to access your company's environment remotely without breaching system security.
Progent's powerful service reporting application maintains detailed histories for the service that Progent's clients have been provided. Progent's team consultants have the benefit of the details of services delivered to every customer by every engineer. This database of issues and resolutions is organized as a quickly searchable internal database that permits Progent's online technical professionals to share their experiences company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and close associations with key industry leaders such as Cisco and Microsoft open up other massive technical support knowledge bases and allow quick access to manufacturers' internal support staff so Progent's online service experts can arrive at the best solutions in the least time.
Remote technical services offered by Progent to clients in Detroit and anywhere in the state of Michigan include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online service experts can deliver computer problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist you with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server development, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Skype for Business migration support, Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of affordable desktop services to help you company to install, configure, repair, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop support services include providing Microsoft Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network engineers, and certifies a person's networking skills at the expert level. Cisco CCIEs can deal with even the most complex challenges occurring in network infrastructure planning, deployment, management, compliance, and repair. CCIEs work closely with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management tools and developing workarounds or identifying software patches. CCIEs provide excellent value because their deep expertise permits them to find solutions for problems rapidly. In typical instances, less seasoned consultants can struggle for hours or even days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE consultants can interface to your computer system by means of the latest on-line support technology to perform efficient, secure, and economical diagnosis and repair.
Detroit Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Detroit Metro Area.
Progent locations in the Detroit Metro Area
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's market leading family of networking appliances by delivering consulting services that include:
CISM and CISSP Premier Network Security Consultants
Progent's certified CISM and CISSP cybersecurity consultants offer a variety of system protection solutions to enhance the safety of your Windows, macOS and OS X, Linux environment against assaults or help your company to clean up quickly after a damaging breach. Security solutions available from Progent cover thorough information security and compliance analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recovery from virus and worm assaults; setting up firewalls; establishing safe mechanisms for remote and mobile connectivity; securing your email infrastructure from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting services to help businesses of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that utilize on-premises IT assets as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent workflow for restoring services rapidly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can generate audit reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide remote consulting services to cover a wide array of computer technologies including network architecture, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy administration in environments that incorporate Linux with Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with migration from legacy systems to MS Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network issues promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can provide emergency phone-based assistance troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price services designed to allow small and mid-size businesses to utilize the same advanced IT solutions used by many of the industry's top enterprises. Progent's ProSight line of network management outsourcing services addresses all critical facets of information technology such as email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the complete malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital data, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to provide web-based management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, reconfigure and debug their networking appliances such as routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is designed to assess your company's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology programs. Progent's charges for longer-term consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology allows clients to execute critical projects economically and on time. Progent's special online consulting services include:
How Your Detroit Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Help Desk support programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing services are intended for organizations who don't have the budget to create an internal Help Desk but who want quick access to an efficient Call Center with professional telephone assistance plus the technical depth to escalate the most challenging tasks to advanced consultants.
Progentís Virtual Help Desk is intended for bigger businesses and operates as a seamless addition to your current Helpdesk team. Progent's Virtual Help Desk Call Center can operate as a an escalation resource for the toughest network issues, or be available in hectic circumstances when your regular support engineers are overwhelmed.
Progent's Help Desk Call Center team of seasoned network experts provides your clients in Detroit or anywhere in the state of Michigan instant communication with a reliable support resource with years of background delivering telephone-based consulting and remote troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center recognition as a key driver of business efficiency, and Progent's aim is to resolve rather than just record network problems.
- Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts staff offers remote professional consulting support and education in special business application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Detroit, or anywhere in the state of Michigan, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your business so that your computer maintenance is proactive rather than reactive. By exposing potential issues before they grow into crashes, remote monitoring can minimize inconvenient and costly network crises. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments powered by multiple platforms.
To contact Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Detroit or anywhere in the state of Michigan, Progent's online network support engineers can deliver expert and cost-effective system support the moment your company has to have it. More than 15 years of delivering online repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access technology to repair network problems quickly while avoiding the cost and lost time associated with on-site service calls.
Even if your Detroit business works with a local independent support technician or maintains an in-house organization that can deal with ordinary network problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent remote extension of your on-site resources in cases when your usual IT support personnel either lack the availability or the expertise to handle sudden network emergencies or especially challenging integration projects.
Features of Progent's Online Network Support for Detroit
Progent's phone help, remote troubleshooting, network security consulting, and network administration services give offices in Detroit or throughout the state of Michigan unparalleled leverage for your IT investment. Whether you require occasional phone support and Internet-based network repair or ongoing Help Desk Call Center support and system management, Progent's experts can deliver your office world class network support while allowing you to eliminate the cost and hassle of running a large in-house IT organization. Key features of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Detroit and is also ideal for networks in more remote areas of Michigan that lack consultants with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a wide range of Microsoft support utilities, technical databases, and on-going training.
- Per Minute Billing to Reduce Costs
Progent provides remote support on a minute-by-minute billing plan, so you are charged only for the services you use. Progent requires no minimum fee for phone help and imposes no periodic subscription fee for services provided during normal working hours. This protects you from paying big bills for quick repairs.
- Availability of Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco offers help from authorized specialists with experience in designing, implementing, and supporting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Group
Progent's core consulting services consist of technology integration, MS Exchange Server consulting, network security design, and Help Desk outsourcing services. Progent's Application Experts group offers in-depth consulting expertise for critical business applications. Support offered by the Application Experts staff covers:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Training
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Support
BI Reporting Development and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL 2014 Application Development and Debugging
Oracle Management Support and Software Development
MySQL DBA Services and Application Development
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a full service one-stop resource for IT generalists and application experts, Progent is able to tailor fast, cost-effective, and comprehensive information technology solutions that fit the unique needs of your business.
- State of the Art Online Access Software
Secure online access permits Progent's service experts to see exactly what your customers see. This makes it possible to find quick fixes to issues that could otherwise require an expensive personal service call. State-of-the-art remote connectivity software and expert technicians combine to allow Progent to repair most network problems quickly and affordably. Progent is an industry leader in offsite support and automated network tracking.
- Compatibility with Mainstream VPN Products
Progent supports secure VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24-hour Support for High Network Availability
For offices with vital applications, Progent offers optional 24x7 online technical services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk support services are intended specifically for budget-conscious organizations whose workers require immediate recourse to a Help Desk service with expert phone support and full escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical expertise, refined remote support software, and familiarity with enterprise networking allow companies to avoid the limitations associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional background, at the forefront of IT service, executing a broad variety of IT projects for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its support team. This means that you get not just world-class IT help, but also a support engineer with proven approaches for applying technical knowledge to fix actual IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises help by the minute. As a result, you are invoiced exclusively for received support. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no minimum charge and requires no retainer for services delivered during regular business hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for fast repairs so you won't be forced to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their scope, Progent can focus on providing hard-to-find skills where Progent faces few competitors. Businesses who work with familiar independent service providers or who maintain in-house IT staffs benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, protected, and efficient.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to offer round-the-clock system tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your information network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.