Immediate Remote Help for Detroit Michigan Networks
Immediate Remote Technical Support for Detroit SystemsFor organizations in Detroit Michigan, Progent provides online support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure issues, as well as the services of CISA and CISSP-certified security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's online support engineers offer excellent leverage because they have the real-world experience and have access to the advanced tools required to solve the majority of network issues rapidly. Efficient support lowers direct expenses since solutions accumulate fewer billable minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization saves additionally in indirect expenses by reducing or avoiding system outages and associated costs resulting from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's extensive remote technical support experience is particularly valuable in environments that depend on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's billing policy for remote help is structured to leverage your network support dollar. Progent bills per minute for telephone-based assistance, so you pay just for the services that you receive. In contrast to many remote support firms, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and simple policy for billing save you from situations where speedy. minor solutions manage to end up as major invoices. Progent's skill at solving technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of customized tools and field-tested methodologies that allow the maximum degree of efficiency for online help and troubleshooting for information systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's online support team to access your system remotely without breaching system security.

Progent's powerful service database system stores detailed histories for the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the records of all help provided to every Progent client by every Progent engineer. This archive of trouble tickets and resolutions is stored as a quickly accessible support database that allows Progent's online technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's support grows over time. Progent's extensive list of certifications and close relationships with important technology companies such as Cisco and Microsoft make available other vast support knowledge bases and permit fast access to manufacturers' internal engineering staff so Progent's online consulting specialists can come up with optimal solutions quickly.

Online support services offered by Progent to customers in Detroit Michigan include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and medium-size organizations to utilize the same best-of-breed technology used by many of the industry's leading corporations. The ProSight portfolio of IT management outsourcing services addresses all key areas of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to address the complete threat progression including blocking, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital data, apps and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to deliver centralized control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, optimize and debug their networking appliances like switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your Progent consultant so any looming issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the health of their information system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance expert. The interview is designed to assess your organization's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the services of world-class online consulting experts for contract IT projects. Billing rates for longer-term consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology enables customers to execute critical projects economically and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex issues.

    Progent’s Help Desk Co-management services allow your business to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progent’s Help Desk sharing service is a collaborative support solution built around the leading PSA platform for handling end-user service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Help Desk Call Center staff of seasoned information technology consultants offers your clients in Detroit Michigan quick contact with a reliable support resource with extensive experience offering telephone-based help and remote diagnostics for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center perception as a solid contributor to business success, and Progent's intent is to solve and not merely annotate network issues.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts Team offers online advanced engineering expertise and training in specific business application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for familiar Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's expertise, customization, and training offerings, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Detroit Michigan remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your business so your computer maintenance is proactive and automated. By anticipating potential problems before they result in full-scale emergencies, automated monitoring can head off disruptive and costly network breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems that support a mix of operating systems.
How Your Detroit Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Detroit Michigan, Progent's online network support engineers are ready to provide expert and economical system help whenever your company requires it. Long experience delivering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access technology to fix IT problems rapidly while avoiding the cost and lost time that comes with in-person service visits.

Even if your Detroit company deals with a local independent consultant or maintains an in-house IT staff that can handle the majority of network issues, Progent’s Microsoft certified engineers can still provide a convenient and seamless virtual extension of your local resources for situations when your regular service personnel either don't have the availability or the experience to deal with sudden network emergencies or especially challenging integration problems.

Benefits of Progent's IT Support for Businesses in Detroit Michigan
Progent's remote IT consulting services allow your Detroit business to have the benefits of on-call, world-class IT support without the cost of managing a full-time IT organization. Your information system will derive added strategic value by being increasingly reliable, productive, and protected. Advantages to your business include:

  • Convenient virtual expansion of your on-site support resources
    For most offices in Detroit Michigan, local network service resources, whether consisting of independent consultants or a full-time maintenance staff, can solve the majority of network issues. However, serious problems can occur when local support personnel are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your usual service personnel. In these instances, Progent's on-call service professionals offer a convenient, quick, and budget-friendly solution to supplement your regular resources and to convey useful knowledge to improve your capability to deal with downstream problems in-house.

  • Less Reliance on Individual Consultants
    For IT maintenance, smaller companies commonly rely on individual freelance service providers. While freelance service people carry smaller overhead than larger consulting firms and can afford to charge marginally less, they are often overbooked, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the lack of backup help may require your business to go without assistance during an IT crisis. As your business expands, system unavailability and trouble with vital applications become more expensive. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides an on-call source of reserve service expertise to make sure your IT system remains available.

  • Create a Solid Foundation for Seamless Growth
    Companies often begin with an information system implemented on a shoestring budget. Without a proper infrastructure, band-aid fixes can get thrown on top of a weak foundation. As a company grows, reliability and scalability problems can impede the productivity of the organization. Such poorly built environments require careful assessment, smart strategic planning, and wide IT knowledge to upgrade to a system architecture able to offer the solid foundation to meet current business requirements and facilitate downstream growth.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller companies need advice and technical training to negotiate an ever more complex maze of technology alternatives capable of promoting business growth and improving productivity. They do not need a computer engineer who is motivated to sell a specific vendor's products. IT consulting and product selling can result in a situation where the recommended solution is built around a profitable product rather than the genuine requirements of a business. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to match technical consulting with the real needs of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT background, refined remote support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls associated with exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

How Does Our Company Start Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.



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