Fast and Affordable Remote Support for Detroit Michigan Computer Systems
For organizations located in Detroit Michigan, Progent provides online technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security architecture and diagnostic issues.
Progent's remote support experts provide exceptional leverage due to the fact that they have the practical experience and are equipped with the advanced technology necessary to resolve most network problems quickly. This lowers direct costs because service calls use up minimal billable minutes. Remote help also eliminates the cost of sending an engineer to your location. Your organization saves additionally with indirect expenses by minimizing or avoiding network outages and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive remote consulting expertise is particularly important for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.
Progent's pricing model for remote support is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced only for the support that you receive. Unlike typical remote service organizations, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing avoid scenarios where quick fixes manage to turn into large bills. Progent's penchant for handling problems quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of customized tools and field-proven methodologies which allow the maximum level of efficiency for remote technical support and troubleshooting for IT networks of any size. Progent offers secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the staff of Progent's online support team to communicate with your system remotely without compromising system security.
Progent's powerful service database application stores extensive documentation for the support that Progent's customers have received. Progent's authorized consultants have access to the specifics of assistance provided to every client by every Progent consultant. This archive of problems and resolutions is stored as a conveniently retrievable support knowledge base that enables Progent's remote support engineers to share their knowledge with the whole team to make sure that the quality of Progent's support services grows daily. Progent's advanced certifications and working associations with major technology companies such as Cisco and Microsoft make available other vast support databases and permit fast access to manufacturers' in-house support staff with the result that Progent's online consulting experts are able to find the best solutions promptly.
Remote technical services provided by Progent to clients in Detroit Michigan include:
Certified Windows Experts
Progent's Microsoft-premier remote support engineers can provide computer system troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist your company with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable PC desktop consulting and support services to assist your business to install, integrate, repair, and manage workstations and laptops based on Windows. Progent's PC desktop consulting services include offering Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure consultants, and indicates an individual's networking skills at the master level. Cisco CCIEs know how to resolve the most complex issues occurring in network infrastructure design, installation, management, protection, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating problems with IOS network administration tools and coming up with workarounds or identifying software patches. CCIEs are an exceptional cost-effectiveness since their deep expertise allows them to find solutions for problems quickly. In common cases, less experienced engineers can wrestle for many hours or even days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can tie into your network using sophisticated remote support tools in order to provide fast, secure, and economical analysis and remediation.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's top-selling family of networking devices by delivering services that include:
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of system protection solutions that can bolster the immunity of your Windows, macOS and OS X, or Linux network against attacks or assist your business to clean up quickly after a damaging penetration. Security support services available from Progent cover comprehensive network security assessment using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick recuperation from virus and worm assaults; setting up firewalls; establishing secure techniques for remote and mobile access; securing your email infrastructure from spam and DHA attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online support to help companies of all sizes connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that utilize local resources along with cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent process for recovering services quickly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also supports non-intrusive testing for site recovery, updates and fixes and can produce audit reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide online consulting services to address a broad spectrum of computer technologies such as network architecture, messaging systems, network and process security, plus UNIX/Linux and Windows integration. For server consolidation and simplified management in environments that combine Linux-based systems and Windows, Progent offers VMware integration and Citrix support. Progent can also help with transitioning from older applications to Windows or Linux-based solutions. Progent's team-based approach to solving network issues promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers service expense.
Major Linux variants for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same advanced technology deployed by some of the industry's top corporations. The ProSight portfolio of outsourced network management services covers all key aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack progression including filtering, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital files, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide web-based management and world-class security for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any looming problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with information security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's ability either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for contract information technology programs. Billing rates for longer-term consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology enables customers to complete critical initiatives economically and on time. Progent's special remote consulting services include:
How Your Detroit Business Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Call Center support programs for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Help Desk Call Center consulting support can aid you in building an effective new Help Desk or enhancing your existing one, selecting or modifying Help Desk Call Center software to meet the particular demands of your corporation, or providing temporary phone support staff to supplement your existing Help Desk group to deal with demanding scenarios like software migrations, mass updates, or rolling out brand new applications.
Progent's Call Center staff of experienced information technology professionals offers your customers in Detroit Michigan rapid contact with a dependable support resource with extensive background providing phone consulting and online repair service for computer environments powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk recognition as a crucial contributor to company performance, and Progent's goal is to fix rather than merely track network problems.
- Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts Group can supply phone-based professional engineering support and education in specific business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for popular Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's consulting, custom development, and education services, go to Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver organizations in Detroit Michigan online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to accommodate your environment so that your computer support is proactive and automated. By uncovering potential trouble spots before they grow into full-scale emergencies, system monitoring can head off inconvenient and costly network breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or systems that support a variety of OS platforms.
To get in touch with Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent.
For businesses and startups in Detroit Michigan, Progent's phone-based network support engineers are ready to provide effective and affordable system help whenever your business needs it. More than a decade of offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to repair computer problems rapidly while eliminating the expense and lost productivity associated with on-premises service calls.
Even if your Detroit company deals with a regular independent support technician or maintains an in-house IT staff that can deal with common computer issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent remote extension of your local resources for situations when your usual IT support personnel either don't have the time or the knowledge to resolve unexpected network crises or particularly challenging integration projects.
Details of Progent's Remote Computer Support for Detroit Michigan
Progent's online help, remote troubleshooting, network security consulting, and system management services give companies in Detroit Michigan the greatest leverage for your support budget. Whether you need one-time phone help and remote troubleshooting or full-time Help Desk call center support and system administration, Progent's experts can deliver your organization enterprise-level network support while allowing you to eliminate the cost and administration overhead of running a full-service internal IT staff. Key features of Progent's online help program include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to businesses in Detroit Michigan and is also ideal for networks in more remote regions that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a broad range of Microsoft support utilities, service databases, and continuing training.
- By the Minute Billing to Reduce Costs
Progent offers remote support on a per-minute basis, so you are charged only for the services you use. Progent requires no minimum fee for online service and requires no periodic subscription fee for support services provided during regular business hours. This protects you from paying big invoices for simple fixes.
- Access to Cisco Network Infrastructure Experts
Progent's registered experts for Cisco can provide help from on-staff professionals who have skill in planning, deploying, and managing networking environments based on Cisco products. Progent can offer a CCIE or CCNP to help you create high-speed, high-availability, and secure connectivity for local and remote networking.
- Application Specialists Group
Progent's core support offerings consist of system integration, MS Exchange expertise, corporate security planning, and shared Help Desk services. Progent's Application Experts Team can provide in-depth consulting expertise in critical application areas. Help offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Training
Power BI Solutions
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Application Programming and Debugging
Oracle Management and Application Development
MySQL Management Support and Software Development
Apple Mac Consulting
Amazon Marketplace Web Service Software Integration
By offering a full service centralized resource for IT generalists and specialists, Progent is able to tailor timely, affordable, and thorough IT solutions that meet the specific needs of your company.
- Sophisticated Remote Connectivity Software
Protected online access allows Progent's support professionals to see exactly what your customers see. This makes it easier to produce quick solutions to problems that might otherwise require a costly onsite visit. State-of-the-art online connectivity software and expert engineers combine to allow Progent to repair most IT problems quickly and economically. Progent is a pioneer in offsite troubleshooting and automated system analysis.
- Compatibility with Mainstream VPN Gateways
Progent supports safe VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24x7 Service for High System Availability
For offices with line-of-business applications, Progent offers optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help produce high network uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended especially for budget-constrained offices whose clients need instant access to a Help Desk service with expert phone support and full escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of IT background, refined remote support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Online Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on professional experience, in the trenches of network service, executing a wide range of IT projects for an extensive array of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This means that you get not only world-class technical help, but also a consultant with proven methods for applying technical knowledge to resolve actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for online service and on-site visits by the minute. As a result, you are invoiced exclusively for received support. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no initialization charge and asks no retainer for services delivered during normal business hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast repairs so you will not be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their scope, Progent is able to concentrate on offering high-value skills where Progent faces little competition. Companies who work with familiar freelance consultants or who employ in-house IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to offer round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential issues before they result in downtime, network monitoring can keep your IT network from stressful and expensive service disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.