Fast and Affordable Online Troubleshooting for Detroit Michigan Computer Networks
For businesses located in Detroit Michigan, Progent provides online support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve challenging networking issues, plus the services of CISSP-certified cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.
Progent's remote technical support experts offer exceptional leverage because they have the practical background and are equipped with the advanced tools necessary to solve most information system issues rapidly. Efficient support lowers direct expenses since service calls use up minimal chargeable minutes. Online support also avoids the expense of dispatching a consultant to your location. Your company saves even more with incidental expenses by reducing or eliminating network downtime and associated costs resulting from business disruption, disgruntled clients, idle employees, and distracted management. Progent's extensive online consulting experience is particularly valuable for businesses that rely on public clouds for vital network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.
Progent's pricing model for remote support is structured to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you are billed only for the services that you actually get. In contrast to typical remote support companies, Progent asks for no startup surcharge or minimum fees. Progent's per-minute granularity and clean model for pricing prevent scenarios where fast repairs somehow end up as substantial tabs. Progent's penchant for handling technical issues quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an array of customized tools and field-proven processes which promote the highest level of efficiency for remote technical support and repair for IT networks of any size. Progent provides protected VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's Technical Response Center to link to your company's system remotely without violating system security.
Progent's advanced service reporting system maintains extensive records describing the support that Progent's customers have received. Progent's authorized engineers have access to the specifics of services rendered to every Progent client by every Progent consultant. This history of issues and responses is stored as a readily accessible proprietary database that enables Progent's online technical professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of certifications and working associations with major industry leaders such as Cisco and Microsoft make available additional vast technical support databases and allow fast response from vendors' in-house product engineers so Progent's online service specialists are able to arrive at the best solutions promptly.
Online support offered by Progent to businesses in Detroit Michigan include:
Certified Windows Experts
Progent's Microsoft-expert remote service professionals can deliver computer troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist your company with a broad variety of platform support such as Microsoft Windows Server 2022 solution design and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration consulting services, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of affordable PC desktop support services to help your company to deploy, integrate, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's desktop support services include providing Windows 11 planning and migration consulting and Windows 10 integration support, plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network consultants, and indicates a person's technical knowledge at the expert level. Cisco-qualified CCIEs know how to deal with even the most complex problems surrounding network infrastructure planning, integration, administration, security, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal product support engineers in isolating problems with Cisco IOS network management tools and developing workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional value because their deep experience enables them to fix problems quickly. In common instances, less qualified engineers can struggle for many hours or even days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can tie into your environment by means of the latest on-line troubleshooting technology to provide efficient, secure, and affordable analysis and remediation.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's popular family of networking appliances by providing services such as:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help you to carry out the urgent first phase in responding to a ransomware attack by putting out the fire. Progent's online ransomware expert can assist you to identify and isolate breached servers and endpoints and guard undamaged assets from being compromised. If your Detroit system has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
Ransomware Cleanup Help
Progent's ransomware recovery experts can help your Detroit company to reconstruct a network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor. Progent's group of cybersecurity specialists have the wide range of knowledge necessary to reconstruct all vital components of a compromised system rapidly and with little loss of data. To learn more, visit Progent's ransomware cleanup and operational restoration experts.
CISM and CISSP Premier System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security services to improve the safety of your Microsoft Windows, macOS and OS X, Linux network against assaults or help your company to clean up quickly after a serious breach. Security services offered by Progent cover comprehensive data security and compliance evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm assaults; configuring firewalls; establishing safe techniques for remote and mobile connectivity; guarding your messaging infrastructure against viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support to help companies of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your IT team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine physical IT assets along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Microsoft 365 Exchange Online integration solutions with local Exchange environments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent runbook for recovering services quickly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and fixes and can generate reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide remote support services to address a wide array of information technologies including system infrastructure, email systems, system and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified management in networks that include Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to solving technical problems promotes quick escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can provide emergency phone-based help analyzing problems within UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price managed services designed to enable small and mid-size organizations to utilize the same advanced IT solutions used by many of the world's top corporations. The ProSight series of outsourced network management services covers all key facets of information technology such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the complete threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup/restore technology companies to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products automate and track your data backup processes and enable transparent backup and fast recovery of vital files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss resulting from equipment failures, natural disasters, fire, cyber attacks like ransomware, user error, malicious employees, or application glitches. Managed services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed services are best suited for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management offer businesses of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, implementing, and tracking updates to your dynamic IT network. Besides maximizing the security and reliability of your IT network, Progent's software/firmware update management services permit your IT staff to concentrate on more strategic initiatives and tasks that deliver maximum business value from your information network. Learn more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Android, and other personal devices. Using 2FA, when you log into a protected online account and give your password you are requested to confirm who you are on a unit that only you have and that uses a different network channel. A wide selection of devices can be utilized for this second means of authentication such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can designate multiple validation devices. To find out more about ProSight Duo identity authentication services, visit Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding suite of in-depth reporting tools designed to integrate with the top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to deliver web-based control and world-class security for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your Progent engineering consultant so that any looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your company's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT projects. Billing charges for longer-term development or consulting projects are set according to the qualifications of the consultants required. Progent's experience with these important fields of computer technology enables clients to complete major initiatives within budget and on time. Progent's project-based remote engineering services include:
How Your Detroit Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Call Center service offerings for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all aspects of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle complex problems.
Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution built around the top professional services automation tool for handling end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center staff of veteran network consultants offers your clients in Detroit Michigan immediate contact with an effective technical support group with years of experience providing telephone-based support and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk perception as a significant driver of business performance, and Progent's goal is to fix rather than simply track IT issues.
- Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Team can supply phone-based professional engineering expertise and training in special application areas that include ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting, custom development, and education for Microsoft applications such as CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To learn more about Progent's consulting, programming, and training services, go to Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide world-class online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center2, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Detroit Michigan online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can tune SCOM to fit your environment so that your IT maintenance is proactive rather than reactive. By detecting possible problems before they expand into network outages, proactive monitoring can avoid disruptive and expensive service failures. Progent can also provide help with network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments that support multiple OS platforms.
To get in touch with Progent about emergency remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Detroit Michigan, Progent's online network support engineers are ready to deliver professional and economical IT support the instant your company needs it. Over two decades of providing online repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to repair computer problems rapidly while eliminating the expense and lost productivity that comes with on-site service visits.
Even if your Detroit company deals with a local independent consultant or maintains an in-house IT staff that know how to deal with common network issues, Progent's Microsoft and Cisco certified consultants are available to provide an easy and seamless remote extension of your local resources for situations when your regular IT support personnel either don't have the time or the experience to address unexpected network crises or particularly challenging integration projects.
Features of Progent's Remote Computer Support for Detroit Michigan
Progent's online support, Internet-based troubleshooting, network security consulting, and network management services give businesses in Detroit Michigan unparalleled leverage for your IT budget. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk support and system management, Progent's experts can deliver your organization world class IT support while permitting you to avoid the cost and hassle of maintaining a large internal IT staff. Highlights of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to companies in Detroit Michigan and is also ideal for networks in more remote regions that lack technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a broad selection of Microsoft support utilities, technical databases, and continuing training.
- Per Minute Rates to Reduce Costs
Progent offers remote help on a minute-by-minute billing plan, so you pay only for the services you receive. Progent asks for no minimum fee for phone support and imposes no ongoing subscription fee for services provided during normal business hours. This saves you from facing big invoices for quick repairs.
- Availability of Cisco Network Architecture Experts
Progent's certified experts for Cisco can provide help from authorized professionals who have skill in designing, implementing, and supporting networking solutions based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you create fast, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's core support offerings consist of system integration, Microsoft Exchange Server consulting, system security planning, and shared Help Desk services. Progent's Application Experts Team offers world-class consulting support in critical application areas. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP Support and Programming
MS Project Support
Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Project Management and Application Development
MySQL DBA Services and Application Design
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient centralized source for IT generalists and application experts, Progent can tailor fast, affordable, and thorough IT solutions that address the unique needs of your company.
- State of the Art Online Connectivity Software
Secure remote connectivity allows Progent's service experts to see exactly what your users see. This makes it easier to produce quick solutions to issues that could otherwise require a costly onsite visit. Sophisticated remote access software and experienced engineers combine to enable Progent to repair most IT issues quickly and affordably. Progent is an industry leader in offsite support and automated network monitoring.
- Compatibility with Leading VPN Gateways
Progent can provide secure VPN access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24x7 Support for High System Uptime
For offices with line-of-business applications, Progent offers optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are intended especially for budget-conscious organizations whose clients need instant recourse to a Help Desk service with effective phone support and full escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT experience, fine tuned support tools, and understanding of enterprise networking allow offices to escape the pitfalls associated with exclusive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Online Technical Help from Progent?
- Best Practices
Progent's team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world industry experience, at the front lines of network support, performing a wide range of IT tasks for an extensive mix of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support team. This means that you get not only world-class IT skills, but also a support engineer with field-tested approaches for applying computer knowledge to repair real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site help per minute. As a result, you pay just for received support. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no minimum charge and requires no retainer for services provided during normal business hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for quick solutions so you won't be forced to permit less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent faces few competitors. Companies who work with trusted independent service providers or who employ internal support staffs benefit when Progent passes on knowledge about new technology and proven processes to make their networks more robust, secure, and efficient.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few consulting companies to offer round-the-clock network tracking services powered by MS Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing potential issues before they cause downtime, network monitoring can keep your information network from stressful and costly service disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.