Onsite and Online Computer Consulting and Troubleshooting

Immediate Online Support for Detroit Michigan Information Networks
For organizations located in Detroit Michigan, Progent offers online help for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, as well as the services of CISSP-certified security experts to help with high-level security architecture and troubleshooting issues.

Progent's online technical support experts offer excellent leverage because they possess the real-world experience and have access to the sophisticated tools required to resolve the majority of information system issues quickly. Efficient support lowers immediate costs since solutions use up minimal billable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your organization benefits additionally in indirect expenses by minimizing or avoiding network downtime and associated costs resulting from business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's advanced remote technical support know-how is particularly helpful in environments that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.

Progent's billing model for online help is structured to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are charged exclusively for the services that you receive. Unlike typical online support firms, Progent imposes no initialization charge or minimum payments. Progent's per-minute billing unit and clean policy for billing do away with situations where speedy. minor fixes manage to end up as substantial invoices. Progent's penchant for dealing with problems quickly means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of optimized tools and field-proven methodologies that permit the highest degree of effectiveness for online help and repair for information systems of all sizes. Progent's online support team can access your computer system remotely without violating network security.

Progent's powerful service database system maintains detailed records of the service that Progent's customers have received. Progent's staff engineers have access to the history of assistance delivered to each Progent customer by every engineer. This history of problems and responses is structured as a conveniently accessible internal knowledge base that enables Progent's online support experts to share their knowledge company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level certifications and working associations with major industry leaders including Cisco and Microsoft open up additional extensive technical knowledge bases and permit quick response from vendors' internal product engineers with the result that Progent's remote service specialists can determine the most efficient solutions promptly.

Remote support offered by Progent to customers in Detroit Michigan include:

• Authorized MS Windows Support
  Progent's Microsoft-certified remote support experts can provide computer problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist your company with a wide variety of technology support services including Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 migration, Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration, Windows Server 2008 migration, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint 2019 planning and integration, SharePoint 2016 migration consulting, Microsoft Teams planning and integration, Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, Microsoft Access Development and Training, Small Business Server 2011 support, and Windows Essentials migration and cloud integration.

  Progent in addition can deliver a wide array of cost-effective PC desktop services to help you company to deploy, integrate, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 11 planning and migration assistance and Windows 10 integration consulting, as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the administration of your PCs and web-facing mobile devices.

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
  The Cisco CCIE certification is the top accreditation for network infrastructure professionals, and indicates a consultant's networking skills at the expert level. Cisco-qualified CCIEs know how to resolve the most difficult issues associated with network planning, deployment, maintenance, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS Software network management utilities and developing alternate approaches or locating program updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their depth of expertise enables them to resolve problems rapidly. In typical cases, less qualified engineers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can interface to your environment by means of advanced on-line troubleshooting tools in order to perform quick, secure, and economical diagnosis and remediation.

  Michigan State Contact Information:
  Progent offers consulting services and onsite technical support throughout the state of Michigan.
  

  Progent locations in Michigan State

  City	Address	Phone	Link
  Detroit	535 Griswold St Detroit, MI 48226 United States	(248) 233-9443	Detroit Network Support Services
  Grand Rapids	38 Fulton Street Grand Rapids, MI 49503 United States	(616) 330-1110	Grand Rapids Network Support Services
  Southfield	19785 W 12 Mile Rd Southfield, MI 48076 United States	(248) 233-9443	Southfield Network Support Services

  
  
  

  Progent's Cisco CCIEs offer expertise in the entire range of Cisco's market leading family of infrastructure appliances by providing consulting services such as:

  • Cisco ASA 5500-X Next Generation Firewalls with Firepower Services Integration and Troubleshooting
  • Cisco Routers Consulting Support
  • Catalyst Switches Engineering Expertise
  • Cisco Nexus Switches Support and Troubleshooting Expertise
  • Meraki MS Switches Support and Troubleshooting Services
  • Cisco Aironet Access Points Design Support
  • Cisco Wireless Controllers Experts
  • Meraki Access Points Consulting Expertise
  • Cisco Unified Communications Manager/CallManager Integration and Troubleshooting
  • Cisco Voice over IP Phones and IP Video Desktop Phones Consulting Services and Wireless VoIP Phone Integration
  • Cisco VPN and Network Security Integration Expertise
  • SIP and CUBE Infrastructure Solutions: SIP Trunks and Cisco CUBE Integration Expertise

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is intended to guide organizations to complete the urgent first phase in responding to a ransomware assault by putting out the fire. Progent's online ransomware expert can help you to locate and isolate infected servers and endpoints and guard undamaged resources from being penetrated. If your Detroit network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.

• Ransomware Cleanup Services
  Progent's ransomware recovery experts can help your Detroit organization to rebuild a system victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim. Progent's group of cybersecurity experts bring the broad range of knowledge necessary to rebuild all vital facets of a targeted network rapidly and with little loss of data. To find out more, visit Progent's ransomware removal and business continuity services.

• CISSP and ISSAP Certified System Security Specialists
  Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection services that can enhance the defenses of your Windows, macOS and OS X, Linux network against assaults or assist your business to clean up quickly following a serious penetration. Security solutions offered by Progent include: thorough data security and compliance analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; integrating firewalls; designing safe mechanisms for remote and mobile connectivity; defending your messaging infrastructure against viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.

• Hybrid Cloud Integration Solutions
  Progent offers expert online consulting to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your IT team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that combine local IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Microsoft 365 integration with local installations of Exchange, Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.

• VMware Site Recovery Manager Consulting
  VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a consistent process for recovering applications and services rapidly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and fixes and can generate reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and maintain a DR system based on VMware SRM.

  Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation regardless of the hardware making up the underlying network infrastructure.

• UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based support services to address a wide range of information technologies including system infrastructure, email solutions, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and easy administration in environments that include Linux with Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from legacy applications to Windows or Linux solutions. Progent's team-oriented approach to solving technical problems promotes quick escalation, when required, to engineers with appropriate expertise to tackle complex situations. This expedites repair of critical problems, reduces lost productivity, and cuts support costs.

  Progent's UNIX/Linux support engineers can provide emergency online assistance troubleshooting problems within UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
  — Mac OS X
  — Solaris
  — IBM AIX
  — HP-UX (Hewlett Packard UNIX)
  — Berkeley UNIX (BSD)
  — Silicon Graphics IRIX
  

Progent's ProSight Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, subscription-based services intended to enable small and medium-size businesses to utilize the same cutting-edge technology deployed by some of the world's top corporations. The ProSight line of network monitoring and management services covers all critical areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

• ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so that any potential issues can be resolved before they can impact your network. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for monitoring and managing your client-server infrastructure by providing tools for streamlining common tedious tasks. These include health checking, update management, automated repairs, endpoint configuration, backup and recovery, A/V protection, secure remote access, built-in and custom scripts, resource inventory, endpoint status reports, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alert to your designated IT staff and your assigned Progent technical consultant so potential problems can be fixed before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and debug their networking hardware such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing family of real-time reporting utilities designed to integrate with the leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services, a selection of management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and monitor your backup operations and enable non-disruptive backup and fast recovery of critical files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned insiders, or software glitches. Managed services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are best suited for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to provide web-based management and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

• ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
  Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo enables single-tap identity confirmation on Apple iOS, Android, and other personal devices. With Duo 2FA, when you log into a protected application and enter your password you are asked to verify who you are on a device that only you possess and that uses a separate network channel. A wide selection of devices can be used as this second means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can designate several verification devices. To find out more about ProSight Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services.

• ProSight Shared Call Desk: Outsourced and Shared IT Support Center Services
  Progent's Co-managed Service Desk provides a smooth supplement to your in-house network support organization. End user access to the Service Desk, provision of support services, issue escalation, trouble ticket creation and updates, performance measurement, and maintenance of the service database are consistent regardless of whether incidents are taken care of by your core IT support organization, by Progent, or both. Your business has unrestricted versatility to expand or shrink your share of IT support activity as required. Progent provides startup deployment and onboarding of the professional services automation software as well as workflow documentation, validation and education. To learn more about ProSight Co-Managed Help Desk, refer to ProSight Shared Call Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight ASM protects local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
  Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

• Patch Management: Patch Management Services
  Progent's managed services for software and firmware patch management provide organizations of any size a flexible and affordable solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving information network. In addition to maximizing the security and reliability of your computer network, Progent's software/firmware update management services permit your in-house IT team to concentrate on line-of-business projects and activities that deliver the highest business value from your network. Read more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology projects. Progent's rates for ongoing consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these special areas of computer technology enables clients to complete critical projects economically and on schedule. Progent's project-based remote consulting services include:

• Help Desk Services
  Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

  Progent's Help Desk Co-management services allow your business to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution built around the leading PSA platform for managing service requests, ticketing, accountability, progress tracking, and reporting.

  Progent's Help Desk staff of veteran network experts gives your workers in Detroit Michigan immediate communication with a reliable support group with extensive experience delivering telephone-based support and online repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk the reputation as a solid contributor to business success, and Progent's intent is to fix rather than merely annotate IT problems.

• Applications Support: Education, Customization, and Integration
  Progent's Applications Consulting Team provides online advanced consulting expertise and education in specific business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for Microsoft applications including Microsoft CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more concerning Progent's expertise, custom programming, and education services, refer to Progent's Business Application Experts Services.

• Centralized and Streamlined Administration of Hybrid Cloud Environments
  Microsoft System Center unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide world-class online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of System Center2, extend or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

• Remote IT Infrastructure Monitoring Support
  Progent offers organizations in Detroit Michigan remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can customize Operations Manager to suit your business so your network maintenance is proactive and automated. By anticipating possible trouble spots before they expand into crashes, system monitoring can head off stressful and costly information system breakdowns. Progent can also deploy network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or environments that incorporate a combination of platforms.

Even if your Detroit organization has a regular independent support technician or employs an in-house IT staff that can deal with common network issues, Progent's Microsoft certified consultants can provide a convenient and seamless remote expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the expertise to deal with sudden system emergencies or particularly challenging integration projects.

Benefits of Progent's IT Support for Companies in Detroit Michigan
Progent's online IT consulting services allow your Detroit organization to realize the benefits of on-call, enterprise-class network support without the expense of managing an in-house IT staff. Your network will derive greater business worth by being more reliable, efficient, and protected. Benefits to your business include:

• Convenient remote expansion of your local IT resources
  For most offices in Detroit Michigan, local network support resources, whether consisting of outside consultants or an in-house maintenance staff, can handle the majority of technical problems. On the other hand, serious problems sometimes spring up when local support personnel are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your usual service personnel. In these instances, Progent's on-call support professionals provide an easy, quick, and affordable way to supplement your regular resources and to convey valuable knowledge to increase your capability to resolve future problems locally.

• Reduced Dependence on Individual Service Providers
  For IT maintenance, smaller businesses commonly rely on individual freelance service providers. Although freelance service people carry smaller internal costs than big consulting firms and can often charge marginally less, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, sick, on a trip, or in class, the lack of fallback personnel may require your company to wait for assistance during an emergency. As your company grows, system unavailability and problems with critical applications are more costly. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides an on-call source of reserve support experts to insure your IT system remains up and running.

• Create a Solid Foundation for Seamless Expansion
  Companies typically begin with an information architecture created on a shoestring budget. Without a robust infrastructure, slap-dash fixes often get thrown on top of an unstable foundation. As a company grows, reliability and expandability issues can impede the productivity of the organization. Such badly built systems require careful analysis, smart long-term planning, and broad-based IT knowledge to upgrade to a system architecture that can deliver the solid foundation to meet critical business requirements and facilitate future growth.

• Interact with Problem Solvers Instead of Technology Resellers
  Smaller organizations require guidance and technical training to negotiate an increasingly complex array of technology options capable of promoting business growth and improving productivity. They hardly need a computer engineer who is attempting to resell a specific vendor's technology. Network consulting and product sales can result in a scenario where the proposed solution is designed around a profitable technology rather than the true needs of a client. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to align IT consulting with the real needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, depth of IT expertise, fine tuned support software, and familiarity with corporate IT enable companies to escape the limitations of exclusive dependence on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by providing:

• Proven Methodology
  Progent's team of Microsoft and Cisco Premier consultants average more than a decade of real-world professional experience, in the trenches of network support, executing a wide variety of technical tasks for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its support personnel. This means that you get not just expert IT capability, but also a support engineer with proven approaches for applying technical knowledge to repair actual network problems quickly.

• Value Pricing
  Progent's pricing policy is to charge for online service and in-person visits by the minute. As a result, you are billed exclusively for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no startup charge and asks no retainer for services provided during normal working hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast repairs so you won't be tempted to permit less critical problems to stay unaddressed.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent faces few competitors. Companies who work with familiar freelance service providers or who employ internal support personnel benefit when Progent passes on information about new technology and tested methodologies to make their networks more reliable, secure, and productive.

• Automated Network Monitoring with Microsoft Operations Manager
  Progent is one of the few consulting firms to offer round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By uncovering possible issues before they result in downtime, network monitoring can keep your information network from stressful and expensive service losses.