Fast Online Technical Support for Detroit Michigan Computer Networks
Urgent Phone Help for Detroit NetworksFor companies in Detroit Michigan, Progent provides online help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided online support to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve challenging networking issues, as well as the services of CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting issues.

Progent's online support engineers offer excellent leverage due to the fact that they have the practical experience and are equipped with the sophisticated technology needed to solve most network problems rapidly. This reduces immediate expenses because solutions use up fewer billable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your company benefits even more with incidental expenses by minimizing or eliminating system downtime and associated losses due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive online technical support know-how is particularly important for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.

Progent's pricing model for remote help is designed to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you are invoiced only for the services that you receive. Unlike typical remote support companies, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple model for pricing save you from scenarios where fast repairs manage to end up as large bills. Progent's skill at dealing with problems quickly means you spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of customized technologies and field-proven processes which ensure the maximum level of effectiveness for remote engineering help and troubleshooting for information networks of all sizes. Progent provides protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's online support team to interface to your network remotely without compromising corporate security.

Progent's sophisticated customer support database application maintains extensive documentation describing the support that Progent's customers have been provided. Progent's staff engineers have access to the records of assistance provided to each customer by every Progent consultant. This database of anomalies and resolutions is stored as a quickly retrievable internal knowledge base that allows Progent's online technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's extensive list of certifications and close associations with major industry leaders such as Cisco and Microsoft open up other massive technical support databases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's online consulting specialists can determine the most efficient solutions in the least time.

Online technical support services provided by Progent to customers in Detroit Michigan include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's top corporations. Progent's ProSight series of IT management outsourcing services addresses all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the complete malware attack progression including filtering, identification, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup technology companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and allow non-disruptive backup and fast recovery of critical files/folders, applications, images, and VMs. ProSight DPS lets your business recover from data loss resulting from equipment failures, natural disasters, fire, cyber attacks like ransomware, user error, malicious employees, or software bugs. Managed services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and affordable alternative for evaluating, testing, scheduling, applying, and documenting updates to your dynamic information system. In addition to optimizing the protection and reliability of your IT environment, Progent's patch management services free up time for your in-house IT staff to concentrate on line-of-business projects and tasks that derive the highest business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification with iOS, Google Android, and other personal devices. With 2FA, whenever you sign into a secured application and give your password you are requested to verify your identity on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized for this added means of authentication including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may register multiple verification devices. To learn more about Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of in-depth management reporting tools created to integrate with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to deliver web-based control and world-class security for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and debug their networking hardware such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating appliances that require critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery system that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract IT programs. Billing rates for longer-term development or consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these important fields of information technology allows customers to complete major projects economically and on time. Progent's special online engineering solutions include:

  • Call Center Services
    Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve the most issues.

    Progent's shared Help Desk services allow your business to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk staff of seasoned network experts provides your computer users in Detroit Michigan quick access to a dependable technical support group with years of background offering phone help and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk the reputation as a crucial driver of business performance, and Progent's goal is to fix instead of merely document technical issues.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting staff can supply phone-based professional engineering expertise and training in special business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. For more concerning Progent's consulting, programming, and training services, see Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center2, expand or tune your current one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Detroit Michigan online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting. Progent can tune Operations Manager to suit your environment so that your network support is proactive and automated. By uncovering possible trouble spots before they expand into crashes, proactive monitoring can minimize inconvenient and costly service failures. Progent can also use system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or systems based on a combination of OS platforms.
How Your Detroit Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Detroit Michigan, Progent's online computer support specialists are ready to provide professional and affordable IT help the moment your company has to have it. Over 20 years of providing online tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to fix network problems quickly while avoiding the cost and lost productivity that comes with in-person service calls.

Even if your Detroit office relies on a local independent support technician or employs a full time organization that can handle ordinary computer problems, Progent's Microsoft and Cisco certified engineers can provide an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the expertise to resolve unexpected network crises or particularly complex integration problems.

Advantages of Progent's Network Help for Businesses in Detroit Michigan
Progent's online IT consulting services enable your Detroit company to have the advantages of on-call, world-class IT support without the cost of maintaining an in-house IT organization. Your information system will acquire greater business worth by becoming more available, productive, and secure. Advantages to your business include:

  • Convenient virtual expansion of your local support resources
    For most businesses in Detroit Michigan, local computer support providers, whether consisting of independent consultants or a full-time maintenance staff, can solve typical technical issues. On the other hand, IT crises can occur when local resources are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your usual service technicians. In these instances, Progent's on-call service specialists offer a convenient, quick, and economical solution to supplement your local help and to transfer valuable information to increase your ability to handle downstream issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller organizations often rely on individual freelance service providers. While independent service people have smaller overhead than larger service companies and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another customer, sick, on vacation, or in training, the lack of reserve personnel may require your company to go without help during an emergency. As your business expands, system downtime and trouble with critical applications become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers an on-call source of reserve service expertise to insure your IT system stays available.

  • Build a Scalable Basis for Smooth Expansion
    Organizations typically start with an IT architecture implemented on a shoestring budget. Lacking a scalable infrastructure, slap-dash repairs can get piled onto an unstable foundation. When a network grows, stability and scalability problems can hinder the success of the organization. Such badly built systems require careful assessment, smart long-term planning, and wide IT knowledge to evolve to a network infrastructure that can deliver the solid foundation to meet vital business requirements and ease future growth.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller businesses need advice and technical training to negotiate an ever more complicated array of product alternatives capable of accelerating business growth and improving efficiency. These companies do not need a computer consultant who is trying to earn a commission on a specific vendor's technology. Network consulting and product selling can result in a situation where the proposed solution is built around a predetermined technology instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to align technical expertise with the real needs of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical experience, fine tuned support software, and understanding of enterprise networking enable offices to avoid the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or limited in-house resources.

Progent adds value by providing:

How Does My Business Start Receiving Remote Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.

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