Immediate Remote Technical Support for Detroit Information Networks
Urgent Phone Technical Support for Detroit NetworksFor businesses located in Detroit or anywhere in Michigan, Progent provides remote support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with complex networking issues, plus the services of CISA and CISSP-certified cybersecurity experts to handle high-level security design and diagnostic jobs.

Progent's remote technical support experts offer exceptional value because they have the practical experience and have access to the advanced technology required to solve the majority of network issues quickly. This lowers immediate costs because service calls use up minimal billable minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your company saves even more in incidental expenses by minimizing or eliminating system outages and related losses due to business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's advanced remote consulting experience is especially helpful in environments that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an option.

Progent's pricing policy for remote help is designed to stretch your IT service investment. Progent bills by the minute for phone consulting, so you are billed just for the support that you receive. Unlike typical online service organizations, Progent imposes no service activation charge or minimum payments. Progent's per-minute billing unit and clean model for pricing save you from situations where speedy. minor repairs manage to end up as large tabs. Progent's penchant for disposing of problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of optimized technologies and field-proven methodologies that promote the highest degree of efficiency for online help and troubleshooting for IT systems of any size. Progent offers safe VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's Technical Response Center to access your company's computer system without violating system security.

Progent's sophisticated technical support database application includes thorough records describing all service that Progent's customers have received. Progent's team service personnel have the benefit of the history of all help rendered to every customer by any Progent consultant. This history of issues and resolutions is stored as an easily searchable internal knowledge base that allows Progent's online support engineers to share their experiences with the whole team to ensure that the value of Progent's support grows daily. Progent's high-level accreditations and working relationships with major technology companies including Cisco and Microsoft open up other massive technical support databases and allow quick response from manufacturers' internal support staff with the result that Progent's online service experts can determine the most efficient solutions in the least time.

Remote support provided by Progent to customers in Detroit and throughout the state of Michigan include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology used by many of the industry's top corporations. The ProSight portfolio of IT management outsourcing services covers all key areas of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical files, applications and VMs that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to provide centralized control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, enhance and debug their networking appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup system that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special information technology programs. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these special fields of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Help Desk programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Call Center consulting support can assist you in establishing an efficient new Call Center or improving your current one, identifying or modifying Help Desk application software to address the particular requirements of your company, or providing temporary online personnel to supplement your in-house Call Center resources to deal with high-demand situations such as software migrations, major upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of veteran information technology experts gives your clients in Detroit or anywhere in the state of Michigan rapid contact with an effective network service group with extensive background offering phone consulting and remote troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk recognition as a significant driver of business productivity, and Progent's goal is to solve and not merely annotate technical problems.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts staff provides phone-based and in-depth engineering support and education in special business application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and education for familiar Microsoft business applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's consulting, custom development, and education services, go to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Detroit, or anywhere in the state of Michigan, online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your environment so your IT maintenance is proactive and automated. By anticipating looming issues before they grow into full-scale emergencies, proactive monitoring can minimize stressful and costly service crises. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems powered by multiple operating systems.
How Your Detroit Business Can Contact Progent's Online Support Experts
To contact Progent about emergency remote support with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Detroit or throughout the state of Michigan, Progent's online network support specialists can provide expert and economical IT support whenever your business has to have it. More than a decade of delivering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity technology to fix computer problems rapidly while avoiding the expense and lost productivity associated with on-premises service visits.

Even if your Detroit office relies on a local independent support technician or maintains a full time IT staff that can deal with the majority of computer issues, Progent’s Microsoft certified engineers can offer a convenient and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the experience to fix sudden network emergencies or particularly complicated integration projects.

Advantages of Progent's Network Help for Companies in Detroit
Progent's remote network troubleshooting services enable your Detroit business to experience the benefits of immediate, enterprise-level IT support without the expense of maintaining an in-house IT staff. Your network will acquire greater business value by being increasingly reliable, efficient, and secure. Advantages to your company include:

  • Seamless virtual expansion of your local support resources
    For most businesses in Detroit and throughout Michigan, nearby computer service providers, whether consisting of freelance consultants or an in-house maintenance staff, can take care of the majority of network problems. On the other hand, IT crises might strike when your regular support personnel are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your local support technicians. In these situations, Progent's on-call support professionals give you a convenient, quick, and budget-friendly solution to augment your regular resources and to pass on valuable information to increase your capability to resolve downstream issues in-house.

  • Less Reliance on Freelance Service Providers
    For IT support, smaller offices commonly depend on individual freelance service providers. Although freelance service people have smaller overhead than larger consulting firms and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in class, the absence of backup help may force your company to wait for help during an IT crisis. As your company grows, system unavailability and problems with critical applications become more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers an on-call source of reserve service experts to insure your IT system remains up and running.

  • Build a Scalable Basis for Seamless Expansion
    Organizations typically start with an IT system created on a shoestring budget. Without a strong infrastructure, slap-dash fixes often get thrown on top of an unstable foundation. When a network grows, stability and expandability problems can hinder the success of the business. Such badly designed environments need proper assessment, intelligent long-term planning, and broad-based technical expertise to evolve to a network infrastructure able to provide the stable foundation to handle vital business requirements and facilitate future growth.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller businesses need advice and technical education to negotiate an increasingly complex maze of product options available for accelerating business growth and enhancing productivity. They hardly need a network consultant who is trying to sell a certain vendor's technology. Network consulting and product selling can lead to a scenario where the proposed solution is built around a predetermined product rather than the true requirements of a client. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to match IT consulting with the best interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical knowledge, fine tuned support tools, and understanding of enterprise networking enable businesses to escape the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

How Does My Business Begin Receiving Remote Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.