Fast Remote Help for Detroit Michigan Computer Systems
Immediate Remote Help for Detroit SystemsFor businesses located in Detroit Michigan, Progent provides online support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging networking problems, plus the assistance of CISSP-accredited security experts to handle high-level security architecture and troubleshooting issues.

Progent's online support experts provide excellent leverage due to the fact that they have the real-world experience and are equipped with the sophisticated tools needed to solve the majority of network issues quickly. This lowers direct expenses because solutions require minimal chargeable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your company saves additionally with incidental expenses by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's advanced remote consulting experience is especially important in environments that rely on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's billing model for remote support is structured to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you are charged just for the services that you actually get. In contrast to many remote service firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and clean model for pricing eliminate situations where quick solutions somehow end up as big bills. Progent's skill at solving problems quickly means you saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of customized technologies and proven methodologies which ensure the highest degree of efficiency for remote technical support and repair for IT systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's remote service group to access your environment without violating corporate security.

Progent's advanced customer support database system maintains extensive histories describing the support that Progent's customers have received. Progent's staff service personnel have the benefit of the records of support delivered to every Progent client by every Progent consultant. This archive of trouble tickets and fixes is organized as a quickly accessible internal database that permits Progent's remote technical experts to share their experiences company-wide to make sure that the quality of Progent's support improves daily. Progent's advanced accreditations and working relationships with major vendors including Cisco and Microsoft open up other vast support databases and permit priority access to vendors' in-house engineering staff with the result that Progent's online service experts are able to find the best solutions quickly.

Online services provided by Progent to companies in Detroit Michigan include:

ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by some of the world's top corporations. The ProSight series of outsourced network management services covers all critical areas of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the entire threat lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product vendors to produce ProSight Data Protection Services, a selection of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup processes and allow non-disruptive backup and fast restoration of critical files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss caused by hardware failures, natural calamities, fire, malware like ransomware, human error, malicious insiders, or software bugs. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide businesses of all sizes a versatile and affordable solution for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving information system. Besides maximizing the protection and functionality of your IT network, Progent's patch management services allow your in-house IT staff to concentrate on line-of-business initiatives and activities that deliver maximum business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Android, and other personal devices. With 2FA, when you log into a secured online account and give your password you are asked to confirm who you are on a unit that only you have and that uses a separate network channel. A wide range of devices can be used as this second means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can register several verification devices. To find out more about Duo identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their networking hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your Progent consultant so any potential problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup/recovery environment that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Billing rates for ongoing consulting projects are set based on the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows clients to complete critical projects economically and on time. Progent's special remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation tool for managing end-user service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center team of veteran network experts provides your customers in Detroit Michigan immediate contact with an efficient network service group with extensive experience delivering phone support and online troubleshooting for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk the reputation as a significant driver of business efficiency, and Progent's intent is to resolve and not simply record technical problems.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Consulting Group provides phone-based professional engineering expertise and training in key business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for familiar Microsoft business applications including CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To read more information about Progent's expertise, custom development, and training services, visit Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of System Center2, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Detroit Michigan remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager to suit your business so your network support is proactive rather than reactive. By anticipating possible issues before they expand into crashes, proactive monitoring can head off stressful and expensive network crises. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or systems based on a variety of OS platforms.
How Your Detroit Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent. For offices and startups in Detroit Michigan, Progent's online network support specialists can deliver expert and affordable system support the moment your organization needs it. More than 20 years of offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine online access tools to fix computer problems rapidly while eliminating the cost and lost productivity associated with on-site service calls.

Even if your Detroit organization has a local independent support technician or maintains a full time IT staff that can handle common computer issues, Progent's Microsoft certified engineers can provide an easy and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the expertise to handle sudden system crises or particularly challenging integration problems.

Features of Progent's Remote Network Support for Detroit Michigan
Progent's online support, remote troubleshooting, network security consulting, and network administration services give offices in Detroit Michigan the greatest leverage for your IT investment. Whether you require occasional telephone help and Internet-based network repair or full-time Help Desk support and network management, Progent's experts can provide your organization enterprise-level IT support while allowing you to eliminate the cost and hassle of running a full-service internal IT staff. Key features of Progent's online help program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of IT experience, refined support software, and understanding of corporate IT enable businesses to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry experience, at the front lines of IT service, executing a broad range of technical tasks for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting team. This guarantees that you get not just expert technical skills, but also a consultant with field-tested methods for applying computer knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person help per minute. As a result, you are charged just for received services. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no startup fee and requires no monthly commitment for services provided during regular business hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you won't be tempted to permit minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their scope, Progent can focus on providing hard-to-find skills where Progent has few competitors. Companies who work with familiar independent service providers or who employ in-house support personnel benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, protected, and productive.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to provide 24x7 network monitoring services based on MS Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering possible problems before they result in downtime, system monitoring can save your information network from stressful and expensive service disruptions.
How Does My Business Start Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.



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    DoubleTake/Carbonite Software publishes a selection of products intended to provide small and midsize companies a range of affordable alternatives for replicating and restoring business-critical workloads such as Exchange, Microsoft SQL, RIM Blackberry, and Microsoft SharePoint. Progent's disaster recovery planning experts have extensive backgrounds integrating DoubleTake/Carbonite products into small company IT networks to achieve an advanced state of availability and disaster recovery readiness at a budget-friendly cost.

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