Immediate Remote Support for Detroit Michigan Computer Networks
Immediate Phone Technical Support for Detroit NetworksFor businesses located in Detroit Michigan, Progent offers remote help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle challenging networking issues, plus the assistance of CISSP-certified cybersecurity experts to help with high-level security architecture and troubleshooting jobs.

Progent's remote support experts offer excellent value because they have the practical background and have access to the sophisticated technology required to solve most information system problems rapidly. This reduces immediate expenses because solutions require fewer chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your company saves additionally with incidental costs by minimizing or avoiding network downtime and related losses due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote consulting experience is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's billing policy for remote support is structured to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the support that you receive. Unlike many online support firms, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and simple model for billing avoid situations where quick fixes somehow end up as substantial tabs. Progent's penchant for dealing with problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized technologies and proven processes which promote the maximum degree of efficiency for online help and troubleshooting for computer networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's remote service group to access your company's network remotely without compromising system security.

Progent's sophisticated customer support reporting application includes extensive documentation describing the service that Progent's customers have been provided. Progent's team engineers have the benefit of the records of services provided to each Progent customer by every engineer. This database of trouble tickets and responses is structured as a quickly exploitable proprietary knowledge base that allows Progent's remote support professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's high-level certifications and close relationships with important industry leaders such as Cisco and Microsoft open up other vast technical support knowledge bases and permit fast response from vendors' in-house support staff with the result that Progent's remote service experts are able to come up with the best solutions quickly.

Online technical services provided by Progent to companies in Detroit Michigan include:

Progent's ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services intended to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's top enterprises. Progent's ProSight suite of network management outsourcing services covers all key areas of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the complete malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with legal and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup product vendors to create ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup operations and enable non-disruptive backup and fast recovery of vital files, apps, system images, and virtual machines. ProSight DPS helps your business avoid data loss resulting from equipment failures, natural calamities, fire, cyber attacks such as ransomware, user error, malicious insiders, or application bugs. Managed services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of any size a versatile and affordable solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic information network. In addition to optimizing the security and reliability of your computer network, Progent's patch management services allow your in-house IT team to focus on more strategic projects and tasks that derive maximum business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a protected online account and enter your password you are asked to verify who you are on a unit that only you have and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used as this second form of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate several validation devices. To learn more about ProSight Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time and in-depth reporting tools designed to work with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-through or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to provide web-based management and world-class security for your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that need critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so all potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup/recovery system that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract information technology programs. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these important areas of information technology enables customers to execute critical initiatives economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Support
    Progent's Help Desk programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk consulting services can guide you in building an efficient new Call Center or improving your existing organization, evaluating or modifying Help Desk Call Center software to handle the particular demands of your company, or adding temporary online personnel to work with your internal Call Center team to deal with demanding scenarios such as software migrations, mass upgrades, or installing new business software.

    Progent's Help Desk staff of seasoned information technology experts offers your computer users in Detroit Michigan immediate assistance from a dependable network service resource with extensive background delivering telephone-based support and remote repair service for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk the reputation as a solid contributor to business performance, and Progent's target is to solve and not merely report IT problems.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting staff provides remote advanced engineering expertise and training in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, custom development, and education for Microsoft business applications including CRM, MS Project, Office Word, and Office Excel. To find out more on Progent's consulting, custom development, and education services, go to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center2, expand or tune your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Detroit Michigan online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can configure SCOM to fit your environment so your computer maintenance is proactive rather than reactive. By uncovering emerging problems before they cause downtime, system monitoring can head off inconvenient and expensive network crises. Progent can also deploy network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or environments based on a mix of operating systems.
How Your Detroit Company Can Contact Progent's Online Support Experts
To contact Progent about urgent phone-based help with Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Detroit Michigan, Progent's phone-based computer support specialists are ready to deliver professional and cost-effective IT help the moment your company requires it. More than two decades of providing online repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune online access tools to fix network problems quickly while eliminating the cost and lost productivity that comes with on-site support calls.

Even if your Detroit company has a local independent consultant or employs an in-house organization that know how to deal with ordinary network problems, Progent's Microsoft certified engineers can provide an easy and transparent remote extension of your local resources for situations when your usual service personnel either don't have the bandwidth or the experience to address sudden system emergencies or especially complex integration problems.

Advantages of Progent's IT Support for Organizations in Detroit Michigan
Progent's remote network troubleshooting services allow your Detroit company to realize the advantages of timely, expert network support without the expense of maintaining a full-time IT organization. Your information system will acquire added business value by becoming increasingly reliable, efficient, and secure. Advantages to your business include:

  • Seamless virtual extension of your local IT resources
    For most offices in Detroit Michigan, local network support providers, whether represented by outside consultants or an internal maintenance staff, can resolve the majority of network issues. On the other hand, IT crises sometimes strike when local resources are too busy or absent, and some problems may involve technology that is beyond the scope of your local support technicians. In these instances, Progent's online service professionals give you an easy, fast, and affordable solution to supplement your local resources and to transfer useful knowledge to improve your ability to deal with downstream issues locally.

  • Reduced Dependence on Individual Consultants
    For network maintenance, smaller businesses often depend on independent freelance consultants. Although independent service people have less internal costs than big consulting organizations and can afford to charge lower rates, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the lack of backup personnel may force your business to wait for help during an emergency. As your company grows, network unavailability and trouble with vital software are more costly. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a reliable source of backup service expertise to make sure your IT system remains up and running.

  • Create a Solid Foundation for Seamless Expansion
    Businesses typically begin with an information system implemented on a shoestring budget. Without a strong framework, band-aid repairs can get thrown onto a weak foundation. As a company grows, reliability and scalability problems can hinder the success of the business. These badly designed systems need proper analysis, smart long-term planning, and wide technical knowledge to evolve to a network infrastructure that can offer the solid foundation to handle critical business demands and ease future growth.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller offices require guidance and technical training to negotiate an ever more complex array of technology options capable of accelerating business growth and enhancing productivity. Businesses hardly need a computer engineer who is attempting to resell a certain vendor's products. Network consulting and product selling can result in a situation where the recommended solution is built around a profitable technology rather than the true requirements of a client. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to match IT expertise with the real interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT background, fine tuned support software, and understanding of enterprise networking allow companies to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

How Does My Business Start Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.



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    Progent's Sun Solaris family consulting services provide small and mid-size businesses and software developers help with managing and maintaining Solaris systems that operate with Microsoft-based networks. Progent offers your organization contact with Solaris experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of expertise provides you with an easy single source to show you how to build and maintain a protected and robust cross-platform network and communications environment that allows Sun Solaris and Microsoft interoperability by integrating Windows with major versions of UNIX including Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or major Linux platforms including RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandrake, Debian GNU/Linux, and Slackware.
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