On-premises and Remote Computer Consulting and Troubleshooting

Fast Remote Help for Detroit Michigan Computer Networks
For businesses located in Detroit Michigan, Progent offers remote support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure problems, as well as the assistance of CISSP-qualified cybersecurity consultants to handle advanced security architecture and troubleshooting jobs.

Progent's online technical support experts provide excellent leverage due to the fact that they have the practical background and are equipped with the sophisticated technology needed to resolve the majority of network issues quickly. Efficient support reduces direct costs since solutions use up fewer chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your organization saves even more with incidental costs by reducing or avoiding system downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online technical support expertise is especially valuable in environments that depend on public clouds for vital infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's billing model for online support is structured to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you owe just for the support that you receive. In contrast to typical remote service organizations, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing do away with scenarios where fast fixes manage to turn into large invoices. Progent's skill at disposing of technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of optimized technologies and proven processes that allow the maximum level of efficiency for online consulting and repair for computer systems of all sizes. Progent's Technical Response Center can interface to your company's system remotely without compromising network security.

Progent's advanced customer support reporting application keeps comprehensive histories of the support that Progent's clients have been provided. Progent's staff service personnel have access to the details of services provided to each client by any consultant. This history of issues and resolutions is organized as a readily accessible proprietary database that allows Progent's remote technical professionals to share their experiences with the whole team to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and close associations with key vendors including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow fast response from manufacturers' in-house support staff with the result that Progent's remote consulting specialists are able to determine the best resolutions quickly.

Remote technical services provided by Progent to businesses in Detroit Michigan include:

• Authorized Microsoft Windows Expertise
  Progent's Microsoft-premier remote service experts offer computer system problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist your company with a broad variety of technology support including Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration, Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration, Windows Server 2008 maintenance, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration, Exchange 2010 maintenance, SharePoint 2019 design and integration, SharePoint 2016 migration consulting, Microsoft Teams expertise, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server planning, Microsoft Access Development and Training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition can deliver a broad range of cost-effective desktop support services to assist you company to install, configure, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 11 system design and upgrade assistance and Windows 10 configuration consulting, plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs along with your cloud-connected mobile devices.

• Contact a Cisco CCIE for High-level Network Problem Solving
  The Cisco CCIE certification is the top accreditation for network infrastructure professionals, and certifies an individual's technical skills at the master level. CCIEs can deal with even the most complex problems occurring in network planning, deployment, administration, compliance, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management tools and developing alternate approaches or locating software patches. Cisco CCIEs offer excellent value because their depth of experience enables them to find solutions for problems quickly. In many cases, less experienced consultants can wrestle for hours or days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your network using the latest remote troubleshooting technology to perform quick, safe, and economical diagnosis and remediation.

  Michigan State Contact Information:
  Progent offers consulting services and onsite technical support throughout the state of Michigan.
  

  Progent locations in Michigan State

  City	Address	Phone	Link
  Detroit	535 Griswold St Detroit, MI 48226 United States	(248) 233-9443	Detroit Network Support Services
  Grand Rapids	38 Fulton Street Grand Rapids, MI 49503 United States	(616) 330-1110	Grand Rapids Network Support Services
  Southfield	19785 W 12 Mile Rd Southfield, MI 48076 United States	(248) 233-9443	Southfield Network Support Services

  
  
  

  Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling selection of networking appliances by delivering services such as:

  • ASA 5500-X Next Generation Firewalls with Firepower Configuration and Debugging
  • Cisco Routers Engineering Services
  • Catalyst Switches Configuration and Maintenance Services
  • Cisco Nexus Switches Support and Troubleshooting Services
  • Cisco Meraki MS Switches Deployment Expertise
  • Cisco Aironet Wireless APs Consulting Help
  • Cisco WiFi Controllers Support Services
  • Cisco Meraki APs Deployment Expertise
  • Cisco Unified Communications Manager and CallManager Integration
  • Cisco Voice over IP Phones and IP Video Phones Consulting Services and Wireless VoIP Phone Integration
  • Cisco VPN and Security Engineering Help
  • SIP and CUBE Integration Solutions: SIP PSTN Trunks and Cisco CUBE Integration Consulting

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is designed to guide you to complete the time-critical first phase in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware engineer can help you to identify and isolate infected servers and endpoints and protect undamaged resources from being penetrated. If your Detroit system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.

• Ransomware Removal Services
  Progent's ransomware recovery consultants can help your Detroit organization to reconstruct an IT network breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim. Progent's group of cybersecurity specialists bring the broad selection of knowledge necessary to reconstruct all vital facets of a targeted network rapidly and with minimal loss of data. To learn more, visit Progent's ransomware cleanup and operational continuity experts.

• CISSP, ISSAP, and CISM Certified System Security Specialists
  Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of security services that can bolster the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or assist you to clean up rapidly following a damaging breach. Security solutions available from Progent cover thorough information security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recovery from malicious assaults; integrating firewalls; designing secure techniques for remote and mobile connectivity; defending your email system against viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.

• Cloud Integration
  Progent offers expert remote support services to help companies of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that combine local resources as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud migration support services that include Microsoft 365 integration solutions with on-premises Exchange environments, Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.

• VMware Site Recovery Manager Planning and Deployment
  VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for restoring applications and services rapidly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also supports transparent testing for site recovery, updates and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and manage a DR solution powered by VMware Site Recovery Manager.

  Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the hardware making up the underlying IP network.

• UNIX/Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux consultants and macOS and OS X specialists offer online consulting services to cover a wide spectrum of information technologies including network infrastructure, email systems, system and process security, plus UNIX and Windows integration. For server economization and simplified administration in environments that include Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with migration from legacy applications to Windows or Linux-powered environments. Progent's team-based approach to resolving network issues promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers support expense.

  Progent's UNIX/Linux support engineers can provide emergency online help troubleshooting problems within UNIX/Linux networks based on leading versions of UNIX including:
  — Apple Mac OS X
  — Sun Solaris
  — IBM AIX Operating System
  — HP-UX
  — BSD
  — Silicon Graphics IRIX
  

ProSight Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, subscription-based managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by many of the industry's leading enterprises. Progent's ProSight portfolio of outsourced network management services addresses all key facets of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

• ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so all potential problems can be resolved before they can disrupt productivity. Learn more details about ProSight LAN Watch server and desktop monitoring services.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your network, server, and desktop devices by providing an environment for streamlining common time-consuming jobs. These can include health monitoring, update management, automated remediation, endpoint setup, backup and restore, A/V defense, secure remote access, standard and custom scripts, resource inventory, endpoint profile reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alarm to your specified IT management staff and your assigned Progent consultant so that potential problems can be taken care of before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding devices that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding family of real-time management reporting tools created to integrate with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  Progent has worked with leading backup technology vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and monitor your backup processes and allow transparent backup and rapid recovery of important files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss resulting from hardware breakdown, natural calamities, fire, malware such as ransomware, human mistakes, malicious insiders, or software bugs. Managed services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed backup services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

• ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
  Progent's Duo authentication services utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Android, and other personal devices. Using 2FA, when you log into a secured online account and give your password you are requested to confirm who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be used as this added means of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may register several validation devices. For details about Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication services for access security.

• ProSight Shared Support: Outsourced and Co-managed IT Support Center Services
  Progent's Co-managed Help Desk Service provides a transparent extension of your corporate IT support group. Client access to the Service Desk, provision of support, problem escalation, trouble ticket generation and updates, performance measurement, and maintenance of the support database are cohesive whether incidents are taken care of by your internal support organization, by Progent's team, or both. You have unrestricted versatility to expand or reduce your part of support activity as circumstances demand. Progent provides initial deployment and provisioning of the professional services automation (PSA) software plus workflow documentation, validation and training. To find out more about ProSight Co-Managed Support, refer to ProSight Shared Support.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

• Patch Management: Patch Management Services
  Progent's support services for software and firmware patch management provide businesses of any size a flexible and cost-effective solution for evaluating, testing, scheduling, applying, and tracking updates to your dynamic IT system. In addition to maximizing the security and reliability of your IT environment, Progent's software/firmware update management services allow your IT staff to focus on line-of-business initiatives and activities that derive the highest business value from your information network. Learn more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup/recovery system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class online consulting professionals for special information technology projects. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these special areas of information technology allows customers to execute critical projects economically and on schedule. Progent's special online consulting services include:

• Call Center Support
  Progent's Help Desk service options for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging issues.

  Progent's Help Desk Call Center consulting services can assist you in creating an efficient new Call Center or revamping your established organization, identifying or modifying Call Center software products to handle the particular demands of your corporation, or providing temporary phone support personnel to reinforce your existing Call Center group to deal with high-demand situations such as software transitions, mass upgrades, or rolling out brand new business software.

  Progent's Help Desk Call Center team of seasoned network experts gives your customers in Detroit Michigan quick communication with a large network service group with substantial experience offering telephone-based support and remote repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center perception as a crucial enabler of business success, and Progent's policy is to fix instead of just report technical issues.

• Business Applications Support: Education, Development, and Problem Solving
  Progent's Applications Consulting staff can supply phone-based and in-depth consulting expertise and training in special application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for popular Microsoft business applications including CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more on Progent's expertise, custom programming, and training offerings, refer to Progent's Applications Experts Group.

• Centralized and Automated Management of Hybrid Cloud Environments
  System Center unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center2, extend or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

• Online Hybrid Network Monitoring and Reporting Services
  Progent can deliver businesses in Detroit Michigan remote IT infrastructure monitoring by providing System Center Operations Manager consulting. Progent can configure SCOM to accommodate your business so that your computer support is proactive rather than reactive. By exposing potential problems before they expand into network outages, proactive monitoring can ward off inconvenient and expensive service failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or environments that incorporate a mix of OS platforms.

Even if your Detroit company relies on a regular freelance support technician or employs a full time IT staff that know how to handle day-to-day network issues, Progent's Microsoft certified engineers can still offer a convenient and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to handle sudden network emergencies or especially complicated integration projects.

Benefits of Progent's Network Help for Offices in Detroit Michigan
Progent's remote technical help services allow your Detroit company to realize the advantages of timely, enterprise-grade network support without the expense of managing a full-time IT organization. Your network will acquire greater business value by becoming more available, efficient, and secure. Benefits to your company include:

• Convenient remote expansion of your on-site support resources
  For most offices in Detroit Michigan, nearby computer support providers, whether consisting of independent consultants or an internal maintenance staff, can take care of the majority of technical issues. However, IT crises may occur when your regular support personnel are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your onsite support personnel. In these cases, Progent's online support professionals give you an easy, fast, and affordable solution to augment your local resources and to pass on useful knowledge to improve your ability to resolve downstream problems in-house.

• Reduced Dependence on Individual Service Providers
  For IT maintenance, smaller organizations commonly rely on independent freelance service providers. While independent service people carry less overhead than larger support companies and can afford to charge marginally less, they are often overbooked, making it hard to respond quickly to crisis situations. If an independent service provider is busy with another customer, ill, on vacation, or in class, the lack of reserve help may require your company to go without help during an IT crisis. As your company expands, system downtime and trouble with critical applications are more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a ready source of reserve service expertise to make sure your IT system is always up and running.

• Build a Scalable Basis for Smooth Expansion
  Businesses typically start with an IT system created on a shoestring budget. Without a proper infrastructure, slap-dash repairs often get thrown onto an unstable foundation. When a company grows, reliability and scalability issues can impede the success of the business. Such poorly built systems need careful analysis, intelligent long-term planning, and broad-based technical knowledge to evolve to a system infrastructure able to deliver the stable foundation to meet vital business requirements and simplify downstream expansion.

• Work with Problem Solvers Instead of Technology Vendors
  Smaller businesses need advice and technical education to negotiate an ever more complicated array of technology options available for promoting business success and improving efficiency. These companies hardly need a network engineer who is motivated to earn a commission on a certain vendor's products. Network consulting and product sales can result in a situation where the proposed solution is built around a predetermined technology instead of the true requirements of a business. Progent avoids these conflicts by selling just services rather than products. This enables Progent to match IT expertise with the best interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT experience, fine tuned support software, and familiarity with corporate IT allow businesses to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

• Best Practices
  Progent's staff of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on industry background, at the forefront of IT service, executing a wide range of technical tasks for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support staff. This guarantees that you get not only world-class IT skills, but also a support engineer with proven approaches for applying technical knowledge to repair actual network problems rapidly.

• Value Pricing
  Progent's pricing model is to charge for remote service and on-premises visits by the minute. As a result, you are billed just for received services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no startup charge and asks no retainer for services delivered during normal business hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for fast repairs so you will not be forced to permit less critical problems to stay unaddressed.

• Complete Records of IT Services
  Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or local support organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation transmitted by each consultant to each client. The practice of documenting and archiving service activity results in more effective support and avoids a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

• Automated Server Monitoring with Microsoft Operations Manager
  Progent is one of the few support firms to offer 24x7 network tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By revealing possible problems before they cause lost productivity, system monitoring can save your information network from stressful and expensive availability disruptions.