On-premises and Remote Computer Network Consulting

Immediate Online Help for Detroit Michigan Networks
For organizations in Detroit Michigan, Progent provides remote technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with challenging networking issues, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and diagnostic issues.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they possess the practical background and are equipped with the sophisticated tools needed to solve most network problems rapidly. This lowers immediate costs because solutions require fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your organization saves even more in incidental costs by minimizing or eliminating system downtime and related losses due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote consulting know-how is particularly important for organizations that depend on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's billing model for remote help is designed to leverage your network support investment. Progent charges per minute for phone assistance, so you are charged exclusively for the support that you receive. Unlike many remote support organizations, Progent imposes no startup surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing prevent situations where quick repairs somehow turn into major invoices. Progent's penchant for handling technical issues quickly means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized tools and field-proven processes that ensure the highest degree of effectiveness for remote technical support and repair for information systems of all sizes. Progent offers protected VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's remote service group to access your computer system without compromising corporate security.

Progent's advanced service database application stores comprehensive histories of the service that Progent's clients have received. Progent's staff service personnel have access to the records of services delivered to every client by every engineer. This database of problems and responses is structured as an easily searchable internal knowledge base that permits Progent's online technical experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and close relationships with major industry leaders including Cisco and Microsoft open up additional extensive technical databases and permit quick response from vendors' internal product engineers with the result that Progent's remote consulting specialists are able to arrive at the best solutions in the least time.

Online technical services provided by Progent to businesses in Detroit Michigan include:

• Certified Microsoft Windows Expertise
  Progent's Microsoft-expert online service professionals offer computer system troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help you with a broad range of platform support services including Windows Server 2019 migration, Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment, Windows Server 2008 migration, MS Exchange 2019 Server deployment, MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 management, SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams integration, Skype for Business migration support, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server training, Microsoft Access Development and Training, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition offers a wide array of cost-effective PC desktop services to assist your business to deploy, integrate, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 migration help as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the administration of your desktops and web-facing tablets and smartphones.

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
  The Cisco CCIE certification is the top recognition for network infrastructure consultants, and certifies a person's technical skills at the expert level. CCIEs know how to resolve the most difficult challenges surrounding network infrastructure design, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing workarounds or locating program patches. Cisco CCIEs offer excellent value because their broad experience allows them to resolve problems rapidly. In many cases, less seasoned engineers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE consultants can connect to your environment via state-of-the-art remote support technology in order to perform quick, safe, and affordable analysis and remediation.

  Michigan State Contact Information:
  Progent offers consulting services and onsite technical support throughout the state of Michigan.
  

  Progent locations in Michigan State

  City	Address	Phone	Link
  Detroit	535 Griswold St Detroit, MI 48226 United States	(248) 233-9443	Detroit Network Support Services
  Grand Rapids	38 Fulton Street Grand Rapids, MI 49503 United States	(616) 330-1110	Grand Rapids Network Support Services
  Southfield	19785 W 12 Mile Rd Southfield, MI 48076 United States	(248) 233-9443	Southfield Network Support Services

  
  
  

  Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's market leading family of connectivity devices. Cisco technology consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting services, Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless VoIP phones solutions, Cisco Meraki wireless AP planning and configuration, Aironet Wireless APs planning and integration services, Cisco wireless controllers consulting, Cisco Security and VPN Consulting help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide online and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.

• CISM and CISSP Certified System Security Experts
  Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of system protection services to bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or help your company to clean up rapidly following a serious breach. Security services offered by Progent include: in depth network security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; fast recuperation from virus and worm attacks; configuring firewalls; establishing secure architectures for off-site and mobile communication; guarding your email infrastructure from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.

• Hybrid Cloud Integration Solutions
  Progent offers advanced remote consulting services to help companies of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that utilize on-premises IT assets as well as public clouds. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering high-level consulting support remotely, and Progent can help you complete your cloud migration projects quickly and affordably.

• VMware Site Recovery Manager (SRM) Consulting
  VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a repeatable process for restoring services rapidly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.

  Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation regardless of the hardware used by the basic network infrastructure.

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide phone-based consulting services to address a broad array of information technologies such as network infrastructure, messaging solutions, system and operational security, plus UNIX and Windows integration. For server economization and easy management in environments that incorporate Linux-based systems and Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux environments. Progent's group-oriented methodology for resolving technical issues enables fast escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts support costs.

  Progent's UNIX/Linux consultants can provide urgent phone-based help troubleshooting problems within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
  — Mac OS X
  — Solaris
  — IBM AIX
  — HP-UX
  — Berkeley UNIX (BSD)
  — SGI/Irix
  

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate services intended to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's top enterprises. Progent's ProSight suite of network monitoring and management services addresses all critical areas of information technology such as email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the entire threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to deliver web-based control and world-class security for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

• ProSight WAN Watch: Network Infrastructure Management
  Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that require critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to assess your organization's ability to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology enables customers to execute major initiatives economically and on time. Progent's project-based online consulting services include:

• Help Desk Expertise
  Progent's Help Desk Call Center support programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that manages all facets of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve challenging problems.

  Progent’s Co-managed Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent’s Help Desk sharing service is an advanced support solution based on the top PSA platform for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.

  Progent's Help Desk staff of seasoned network consultants gives your customers in Detroit Michigan quick assistance from an efficient technical support group with substantial experience providing telephone-based help and remote diagnostics for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center recognition as a key driver of business productivity, and Progent's goal is to resolve and not simply record technical issues.

• Business Applications Services: Education, Programming, and Integration
  Progent's Applications Experts Group offers online advanced consulting support and education in special application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for popular Microsoft business applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To read more concerning Progent's consulting, custom programming, and education offerings, visit Progent's Business Application Experts Team.

• Centralized and Automated Administration of Hybrid Cloud Environments
  System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

• Online Hybrid Network Monitoring Services
  Progent can deliver companies in Detroit Michigan remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your business so your IT maintenance is proactive and automated. By uncovering emerging problems before they grow into downtime, proactive monitoring can minimize disruptive and expensive network breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems powered by a mix of operating systems.

Even if your Detroit organization relies on a regular independent support technician or employs an in-house IT staff that know how to deal with ordinary computer issues, Progent’s Microsoft certified engineers can still provide an easy and transparent virtual expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the experience to resolve unexpected system emergencies or particularly challenging integration problems.

Benefits of Progent's IT Support for Companies in Detroit Michigan
Progent's online IT consulting services allow your Detroit organization to enjoy the benefits of immediate, enterprise-class network support without the expense of managing a full-time IT organization. Your information system will derive greater strategic worth by becoming more available, efficient, and protected. Advantages to your company include:

• Convenient virtual expansion of your on-site support resources
  With most offices in Detroit Michigan, nearby network support providers, whether made up of outside consultants or an internal IT staff, can resolve the majority of network problems. However, serious problems might spring up when local support personnel are too busy or absent, and some problems may be associated with IT products that is unfamiliar to your usual service people. In these instances, Progent's online service professionals offer a convenient, quick, and affordable solution to supplement your local resources and to convey useful knowledge to improve your capability to handle downstream issues in-house.

• Less Dependence on Individual Consultants
  For IT maintenance, smaller businesses often rely on independent freelance service providers. Although freelance service people have smaller internal costs than larger service firms and can often charge lower rates, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the lack of reserve help may force your company to wait for help during an IT crisis. As your network expands, system downtime and problems with vital software are more costly. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a reliable source of reserve service expertise to insure your IT system remains available.

• Create a Scalable Foundation for Seamless Expansion
  Businesses typically begin with an information architecture implemented on a shoestring budget. Lacking a strong framework, band-aid fixes can get thrown onto a shaky foundation. When a company grows, stability and expandability issues can impede the productivity of the organization. These poorly built systems require proper analysis, smart strategic planning, and wide technical expertise to evolve to a network architecture able to provide the solid foundation to meet current business demands and simplify downstream growth.

• Work with Solution Providers Instead of Product Resellers
  Smaller businesses require advice and technical education to navigate through an increasingly complex maze of product alternatives available for promoting business success and enhancing productivity. Businesses do not need a network engineer who is attempting to earn a commission on a certain vendor's technology. Network consulting and product sales can lead to a scenario where the recommended solution is built around a predetermined product instead of the genuine needs of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This allows Progent to match technical consulting with the best interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical knowledge, fine tuned remote support tools, and familiarity with enterprise networking allow businesses to escape the limitations associated with excessive reliance on smaller service firms, individual freelance consultants, or limited internal resources.

Progent stands out by providing:

• Best Practices
  Progent’s team of Microsoft and Cisco Certified experts average more than ten years of real-world industry background, at the forefront of network support, executing a wide range of IT tasks for a large mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This guarantees that you get not just expert IT capability, but also a consultant with field-tested approaches for using computer knowledge to resolve real-world IT problems rapidly.

• Value Pricing
  Progent's pricing policy is to charge for phone service and on-site visits by the minute. As a result, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no retainer for services delivered during normal business hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick repairs so you will not be tempted to permit less critical problems to fester.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has few competitors. Companies who utilize familiar freelance service providers or who employ internal support staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more reliable, secure, and productive.

• Remote Server Monitoring with MS Operations Manager
  Progent is one of the only support firms to provide round-the-clock network tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By revealing potential issues before they cause downtime, system monitoring can keep your IT network from painful and expensive availability losses.