Fast and Affordable Remote Troubleshooting for Detroit IT Networks
Immediate Phone Support for Detroit SystemsFor companies in Detroit or anywhere in the state of Michigan, Progent offers remote help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure issues, as well as the assistance of CISSP-accredited cybersecurity experts to handle high-level security architecture and troubleshooting issues.

Progent's remote support engineers offer excellent leverage due to the fact that they have the practical experience and have access to the advanced technology necessary to solve the majority of network issues quickly. Efficient support reduces direct expenses since service calls require minimal chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your location. Your company saves even more with incidental expenses by minimizing or eliminating network downtime and associated costs stemming from business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive remote consulting experience is especially important for businesses that are dependent on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an option.

Progent's billing policy for remote help is structured to stretch your network support investment. Progent charges per minute for phone assistance, so you are invoiced only for the services that you actually get. In contrast to typical remote service firms, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple model for pricing save you from scenarios where fast repairs somehow turn into substantial bills. Progent's skill at handling problems quickly means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized technologies and proven processes which ensure the highest level of effectiveness for online consulting and troubleshooting for information networks of all sizes. Progent provides safe VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to access your system remotely without compromising system security.

Progent's sophisticated technical support database system maintains thorough histories describing all service that Progent's clients have been provided. Progent's team consultants have access to the details of support rendered to every Progent client by any Progent engineer. This history of trouble tickets and fixes is organized as a readily searchable proprietary database that allows Progent's remote support engineers to share their experiences with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's extensive list of accreditations and working relationships with important industry leaders including Cisco and Microsoft make available additional massive technical support databases and allow priority response from manufacturers' internal support staff so Progent's remote service specialists can find the best solutions promptly.

Online technical services provided by Progent to businesses in Detroit and throughout the state of Michigan include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services designed to allow small and medium-size organizations to utilize the same advanced IT solutions deployed by many of the industry's leading corporations. The ProSight series of network monitoring and management services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the complete threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that need critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's ability to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology programs. Billing rates for longer-term development or consulting projects are set based on the level of expertise of the consultants required. Progent's background in these special fields of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Services
    Progent's Call Center support alternatives for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve complex problems.

    Progent’s Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution based on the top PSA platform for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk team of veteran information technology professionals gives your customers in Detroit or anywhere in the state of Michigan fast communication with a large support resource with years of background offering phone consulting and online diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center the reputation as a solid driver of business success, and Progent's target is to solve and not merely report technical problems.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Consulting Group offers online and in-depth consulting support and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Detroit, or anywhere in the state of Michigan, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to suit your environment so that your computer support is proactive rather than reactive. By exposing potential problems before they expand into crashes, remote monitoring can head off inconvenient and expensive information system breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems that support a variety of platforms.
How Your Detroit Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based assistance with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Detroit or anywhere in the state of Michigan, Progent's phone-based network support engineers can deliver expert and cost-effective IT help the moment your company needs it. More than a decade of delivering remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to fix computer problems rapidly while avoiding the cost and lost productivity that comes with on-premises support visits.

Even if your Detroit organization deals with a regular independent consultant or employs an in-house organization that can deal with day-to-day computer problems, Progent’s Microsoft certified consultants are available to offer a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either lack the availability or the expertise to deal with unexpected system crises or especially tough integration problems.

Details of Progent's Online Network Support for Detroit
Progent's phone help, remote repair, system security expertise, and system management services give companies in Detroit or throughout the state of Michigan unparalleled leverage for your support investment. Whether you require one-time phone support and Internet-based network repair or ongoing Help Desk services and network administration, Progent's experts can provide your organization world class IT support while allowing you to avoid the cost and administration overhead of running a large in-house IT organization. Key features of Progent's online help program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT knowledge, refined support tools, and familiarity with enterprise networking enable offices to avoid the limitations of excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified experts average more than ten years of hands-on professional experience, at the forefront of network service, executing a broad variety of technical projects for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its support team. This ensures that you get not only world-class technical help, but also a consultant with field-tested methods for using technical knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and in-person visits per minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent provides on-site service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no initialization charge and asks no retainer for support services provided during normal working hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you will not be tempted to permit less critical problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or local support organizations who offer minimal documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation sent by every staff member to every client. The discipline of documenting and archiving service records allows more efficient service and avoids a slew of common problems such as when a service client is effectively held captive to a consultant who won’t let go of the keys to the kingdom.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to offer 24x7 remote monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing possible problems before they cause downtime, system monitoring can keep your information network from painful and costly availability losses.
How Does Our Company Start Receiving Online Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.