Immediate Remote Support for Detroit Michigan Information Networks
Fast Online Help for Detroit NetworksFor businesses in Detroit Michigan, Progent offers online support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security design and diagnostic jobs.

Progent's online support experts offer exceptional value due to the fact that they have the practical background and are equipped with the sophisticated technology necessary to resolve the majority of information system problems quickly. This reduces direct costs because service calls use up fewer billable minutes. Remote help also avoids the expense of sending a consultant to your office. Your company saves additionally in incidental expenses by reducing or avoiding network downtime and related costs due to business disruption, upset clients, idle workers, and distracted executives. Progent's extensive online consulting expertise is especially important for organizations that rely on public clouds for vital network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an option.

Progent's billing model for remote support is designed to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you are invoiced exclusively for the services that you actually get. Unlike typical online service firms, Progent requires no startup charge or minimum fees. Progent's per-minute granularity and clean model for pricing eliminate situations where speedy. minor repairs manage to turn into substantial bills. Progent's skill at handling problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of customized technologies and proven methodologies which permit the maximum degree of effectiveness for online consulting and repair for computer systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the engineers of Progent's online support team to communicate with your computer system without compromising network security.

Progent's powerful service reporting application maintains thorough histories describing the service that Progent's clients have received. Progent's team service personnel have the benefit of the specifics of all help delivered to each customer by every Progent engineer. This archive of trouble tickets and resolutions is organized as a conveniently searchable internal database that allows Progent's online technical engineers to communicate their experiences company-wide to make sure that the value of Progent's support services improves over time. Progent's advanced accreditations and working relationships with key vendors including Cisco and Microsoft open up additional extensive support databases and permit fast access to manufacturers' in-house engineering staff so Progent's remote service specialists are able to determine optimal resolutions quickly.

Online support available from Progent to customers in Detroit Michigan include:

ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price managed services intended to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's leading enterprises. The ProSight suite of network management outsourcing services addresses all critical facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the entire threat lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup operations and enable non-disruptive backup and fast restoration of vital files/folders, apps, images, and VMs. ProSight DPS helps you recover from data loss caused by hardware failures, natural disasters, fire, cyber attacks like ransomware, human error, ill-intentioned employees, or application bugs. Managed services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed backup services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information system. Besides optimizing the protection and functionality of your computer environment, Progent's patch management services free up time for your in-house IT staff to focus on line-of-business projects and activities that derive the highest business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using 2FA, when you sign into a secured online account and enter your password you are asked to confirm your identity on a device that only you possess and that uses a different network channel. A wide range of devices can be used as this second means of authentication including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may designate several validation devices. For details about Duo identity authentication services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of in-depth reporting plug-ins designed to integrate with the industry's top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-through or machines with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your Progent consultant so all looming problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup system that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting experts for contract information technology programs. Billing rates for longer-term consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology allows clients to complete major projects within budget and on schedule. Progent's special online engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's shared Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Call Center staff of seasoned network consultants provides your computer users in Detroit Michigan quick access to a dependable technical support group with years of background delivering telephone-based support and online troubleshooting for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk perception as a solid enabler of business performance, and Progent's aim is to solve instead of just document technical problems.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Experts Group can supply online professional engineering support and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for popular Microsoft business applications including CRM, Microsoft Project, Office Word, and Office Excel. To learn additional information concerning Progent's consulting, custom programming, and training offerings, refer to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer world-class online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of System Center2, expand or optimize your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Detroit Michigan remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can adapt Operations Manager to suit your environment so your IT support is proactive rather than reactive. By detecting looming issues before they result in crashes, remote monitoring can avoid disruptive and expensive network breakdowns. Progent can also deploy system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or systems that incorporate multiple OS platforms.
How Your Detroit Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Detroit Michigan, Progent's phone-based computer support engineers are ready to deliver professional and cost-effective IT support the moment your business needs it. Over two decades of delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to fix network problems quickly while avoiding the cost and lost productivity associated with on-site service calls.

Even if your Detroit organization has a local independent consultant or employs a full time organization that can deal with typical computer issues, Progent's Microsoft certified engineers can provide a convenient and seamless virtual expansion of your local resources in cases when your usual IT support personnel either lack the availability or the knowledge to resolve unexpected system emergencies or especially complex integration projects.

Benefits of Progent's IT Support for Organizations in Detroit Michigan
Progent's online network troubleshooting services enable your Detroit company to have the benefits of on-call, enterprise-grade network support without the cost of managing an in-house IT organization. Your information system will derive added business worth by becoming more available, productive, and secure. Advantages to your business include:

  • Convenient remote expansion of your on-site support resources
    With most companies in Detroit Michigan, local network service resources, whether made up of outside consultants or a full-time maintenance staff, can resolve the majority of network problems. On the other hand, major troubles can strike when your regular support personnel are too busy or absent, and some trouble may involve IT products that is unfamiliar to your local support technicians. In these instances, Progent's on-call support experts provide a convenient, quick, and affordable way to supplement your regular help and to pass on useful knowledge to improve your capability to deal with downstream issues in-house.

  • Less Reliance on Individual Service Providers
    For IT support, smaller businesses often depend on independent freelance consultants. Although freelance service people have less internal costs than larger support firms and can afford to charge marginally less, they are often stretched too thin, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another customer, ill, on vacation, or in class, the lack of fallback help may require your business to wait for help during an IT crisis. As your business grows, system downtime and problems with vital applications become more expensive. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a reliable source of backup support experts to insure your IT system is always up and running.

  • Build a Solid Basis for Smooth Expansion
    Businesses often start with an information architecture implemented on a modest budget. Lacking a robust framework, band-aid repairs can get thrown onto a shaky foundation. As a company grows, reliability and expandability problems can hinder the success of the organization. Such poorly designed systems need proper analysis, intelligent strategic planning, and broad-based technical expertise to upgrade to a network architecture that can offer the stable foundation to meet vital business requirements and simplify downstream growth.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller businesses require guidance and technical education to negotiate an ever more complicated maze of product options capable of accelerating business growth and improving productivity. These companies do not need a network consultant who is trying to sell a certain vendor's technology. IT support and product selling can lead to a scenario where the proposed solution is built around a predetermined technology rather than the genuine needs of a business. Progent avoids these conflicts of interest by offering only services rather than products. This allows Progent to match IT consulting with the real needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical experience, fine tuned support software, and understanding of corporate IT enable offices to escape the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

How Does Our Company Start Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



An index of content::

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    Progent's Microsoft-certified consultants can help you plan, document, implement, manage, and troubleshoot a network-wide move to 64-bit server and client OS software and business applications. Progent can help you pilot your 64-bit infrastructure to make sure it supports all of the key 32-bit programs that you intend to retain plus the latest 64-bit versions of applications you wish to install.

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