Fast Remote Help for Detroit Michigan Networks
For businesses located in Detroit Michigan, Progent offers remote help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex infrastructure problems, plus the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and troubleshooting jobs.
Progent's remote support engineers offer excellent leverage because they have the practical experience and are equipped with the sophisticated technology required to solve most network issues quickly. This reduces direct costs since solutions accumulate fewer billable minutes. Online help also avoids the cost of dispatching an engineer to your location. Your organization benefits additionally with indirect expenses by minimizing or avoiding system outages and related costs due to business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's extensive online technical support expertise is especially important for businesses that rely on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.
Progent's billing policy for online support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are charged only for the services that you receive. In contrast to many remote support companies, Progent asks for no startup surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing eliminate situations where fast fixes manage to turn into big bills. Progent's penchant for dealing with problems efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of customized tools and proven processes which promote the highest level of effectiveness for remote help and repair for computer networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's remote service group to access your network remotely without breaching corporate security.
Progent's proven customer support database system stores comprehensive records of all support that Progent's customers have received. Progent's staff consultants have the benefit of the history of services delivered to every client by any consultant. This archive of anomalies and responses is organized as an easily retrievable support database that permits Progent's remote technical experts to share their knowledge with the whole team to make sure that the quality of Progent's support services improves daily. Progent's extensive list of certifications and working relationships with key technology companies including Cisco and Microsoft open up other extensive technical support knowledge bases and allow fast access to manufacturers' in-house engineering staff so Progent's remote consulting specialists can determine the best solutions promptly.
Remote technical support services provided by Progent to companies in Detroit Michigan include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online service professionals can deliver computer system repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist your company with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams configuration help, Microsoft Skype for Business migration consulting, Microsoft Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop consulting and support services to assist your business to install, configure, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the highest recognition for network infrastructure engineers, and certifies a consultant's network technology skills at the master level. CCIEs can deal with the most stubborn challenges surrounding network infrastructure design, deployment, administration, compliance, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS network management tools and coming up with workarounds or locating program patches. Cisco qualified CCIEs are an excellent value since their broad experience allows them to find solutions for problems quickly. In many instances, less seasoned engineers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can communicate with your network via the latest on-line troubleshooting technology to provide fast, safe, and affordable analysis and repair.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State
Progent's Cisco CCIEs can provide assistance with all of Cisco's industry-leading family of networking products. Cisco networking expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Catalyst switch integration and support, Nexus switch support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and Cisco wireless VoIP phones integration, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Access Points consulting support, Cisco WiFi controllers integration consulting, Cisco Security and VPN engineering services, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's qualified CISM and CISSP security and compliance experts can provide a range of system protection solutions to bolster the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against attacks or help your company to recover rapidly following a damaging penetration. Security consulting services available from Progent include: thorough network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recuperation from malicious attacks; integrating firewalls; designing secure techniques for remote and mobile communication; securing your messaging infrastructure against spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Progent offers expert remote support services to help companies of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that combine physical resources along with public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent process for restoring applications and services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based support services to cover a wide spectrum of computer technologies such as network infrastructure, email solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified management in environments that combine Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from older systems to Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can offer urgent online assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology used by some of the industry's top corporations. Progent's ProSight portfolio of outsourced network management services covers all critical aspects of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including blocking, detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you prove compliance with government and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that require important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that any looming issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects. Progent's charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology enables clients to complete critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:
How Your Detroit Business Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all aspects of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Help Desk consulting support can support you in building an effective new Help Desk or improving your current one, selecting or enhancing Help Desk Call Center software to address the special needs of your business, or providing temporary phone support personnel to reinforce your existing Help Desk team to deal with high-demand situations such as software transitions, major upgrades, or rolling out new applications.
Progent's Call Center staff of experienced network consultants offers your computer users in Detroit Michigan immediate contact with an efficient network service resource with years of background providing phone support and remote repair service for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center perception as a major contributor to company performance, and Progent's intent is to fix and not simply annotate IT problems.
- Applications Support: Training, Custom Programming, and Integration
Progent's Applications Experts Group offers phone-based professional consulting expertise and training in key business application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read more about Progent's expertise, custom development, and education services, visit Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Detroit Michigan online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager for your environment so that your IT support is proactive and automated. By anticipating potential issues before they result in crashes, system monitoring can avoid stressful and costly network breakdowns. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems that support multiple operating systems.
To get in touch with Progent about urgent remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Detroit Michigan, Progent's online network support specialists are ready to provide effective and affordable IT support the moment your company requires it. Long experience offering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to repair IT problems quickly while eliminating the expense and lost time that comes with on-premises service visits.
Even if your Detroit company has a regular freelance consultant or employs a full time IT staff that can handle typical network problems, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the expertise to resolve sudden system emergencies or especially complicated integration projects.
Details of Progent's Online Network Services for Detroit Michigan
Progent's phone help, remote repair, system security expertise, and system management services offer companies in Detroit Michigan unparalleled leverage for your support budget. Whether you need one-time telephone support and remote network repair or ongoing Help Desk services and network administration, Progent's professionals can deliver your organization enterprise-level network support while permitting you to avoid the cost and administration overhead of running a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to offices in Detroit Michigan and is also ideal for networks in more remote areas that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a wide range of Microsoft support tools, service information, and continuing training.
- Per Minute Rates to Minimize Costs
Progent provides remote help on a minute-by-minute billing plan, so you pay only for the support you use. Progent asks for no minimum charge for online service and asks for no monthly subscription fee for support services provided during regular working hours. This saves you from paying big bills for quick fixes.
- Access to Cisco Network Architecture Specialists
Progent's registered experts for Cisco can provide help from on-staff professionals with experience in designing, implementing, and supporting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's basic support services consist of technology integration, Microsoft Exchange consulting, system security planning, and Help Desk Co-management services. Progent's Experts Team offers world-class consulting expertise for critical application areas. Support offered by the Application Experts Team includes:
Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Training
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Management Support and Application Development
MySQL Management Support and Software Design
Apple Macintosh Support
Amazon Marketplace Web Service Software Integration
By offering a full service centralized resource for IT generalists and specialists, Progent can tailor timely, inexpensive, and comprehensive IT solutions that align with the specific needs of your business.
- Advanced Online Access Software
Secure online access permits Progent's service experts to see exactly what your customers see. This makes it possible to find quick solutions to issues that might otherwise demand a costly personal service call. State-of-the-art remote connectivity software and experienced technicians combine to allow Progent to repair most network issues rapidly and affordably. Progent is a pioneer in online troubleshooting and remote system tracking.
- Compatibility with Leading VPN Products
Progent supports safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24-hour Support for Maximum System Availability
For organizations with mission-critical applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager, this service can help ensure maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended specifically for budget-conscious offices whose clients need immediate recourse to a Help Desk service with expert phone support and complete escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT expertise, refined remote support software, and understanding of enterprise networking enable businesses to escape the pitfalls associated with excessive reliance on smaller service firms, individual freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on professional background, at the forefront of network service, executing a wide range of technical tasks for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support team. This ensures that you get not just expert technical help, but also a consultant with field-tested methods for applying computer knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site visits by the minute. As a result, you owe exclusively for received support. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no initialization charge and requires no retainer for support services delivered during regular working hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you won't be tempted to permit minor problems to fester.
- Complete Documentation of IT Services
Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or local support firms who offer scant documentation or details of services performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation transmitted by every consultant to every client. The discipline of documenting and archiving service activity results in more effective support and avoids a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to provide 24x7 remote monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing potential problems before they cause downtime, system monitoring can save your IT network from painful and costly availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.