Fast Online Technical Support for Detroit Michigan Computer Networks
For companies in Detroit Michigan, Progent provides online help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided online support to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve challenging networking issues, as well as the services of CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting issues.
Progent's online support engineers offer excellent leverage due to the fact that they have the practical experience and are equipped with the sophisticated technology needed to solve most network problems rapidly. This reduces immediate expenses because solutions use up fewer billable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your company benefits even more with incidental expenses by minimizing or eliminating system downtime and associated losses due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive online technical support know-how is particularly important for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.
Progent's pricing model for remote help is designed to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you are invoiced only for the services that you receive. Unlike typical remote support companies, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple model for pricing save you from scenarios where fast repairs manage to end up as large bills. Progent's skill at dealing with problems quickly means you spends less money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of customized technologies and field-proven processes which ensure the maximum level of effectiveness for remote engineering help and troubleshooting for information networks of all sizes. Progent provides protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's online support team to interface to your network remotely without compromising corporate security.
Progent's sophisticated customer support database application maintains extensive documentation describing the support that Progent's customers have been provided. Progent's staff engineers have access to the records of assistance provided to each customer by every Progent consultant. This database of anomalies and resolutions is stored as a quickly retrievable internal knowledge base that allows Progent's online technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's extensive list of certifications and close associations with major industry leaders such as Cisco and Microsoft open up other massive technical support databases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's online consulting specialists can determine the most efficient solutions in the least time.
Online technical support services provided by Progent to customers in Detroit Michigan include:
Authorized Windows Support
Progent's Microsoft-expert remote service experts can provide computer problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist your company with a wide range of platform support services including Microsoft Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams configuration help, Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of affordable PC desktop support services to assist you business to deploy, integrate, repair, and administer workstations and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 11 system design and migration consulting and Windows 10 configuration support, plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network engineers, and validates a consultant's technical knowledge at the expert level. Cisco CCIEs can handle even the most challenging issues associated with network infrastructure planning, installation, management, security, and troubleshooting. CCIEs work closely with Cisco's internal support staff in analyzing problems with IOS Software network management tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs offer exceptional value since their depth of experience enables them to solve problems rapidly. In many cases, less experienced consultants can wrestle for many hours or even days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can connect to your computer system via state-of-the-art remote troubleshooting tools in order to provide efficient, safe, and economical diagnosis and remediation.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State
Progent's CCIEs can provide assistance with all of Cisco's popular family of networking appliances. Cisco infrastructure expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch support, Cisco Nexus switch consulting and support services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet APs deployment help, Cisco wireless controllers consulting, Cisco Security and VPN Consulting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and onsite wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of security services to improve the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against assaults or help you to recuperate rapidly following a damaging breach. Security support services offered by Progent cover thorough network security and compliance analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; integrating firewalls; designing safe techniques for off-site and mobile access; defending your email infrastructure from spam and DHA attacks; and instituting 24x7 proactive monitoring.
Progent can provide expert remote consulting support to help businesses of all sizes connect their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that combine physical IT assets along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Microsoft 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a consistent runbook for restoring applications and services rapidly after an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also enables non-intrusive testing for site recovery, updates and patches and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to cover a broad spectrum of computer technologies such as network architecture, email solutions, system and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified management in networks that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from older applications to MS Windows or Linux solutions. Progent's group-oriented methodology for solving network issues promotes quick escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers service costs.
Important Linux variants for which Progent offers expertise include:
ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's top corporations. Progent's ProSight series of IT management outsourcing services addresses all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the complete malware attack progression including filtering, identification, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with leading backup technology companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and allow non-disruptive backup and fast recovery of critical files/folders, applications, images, and VMs. ProSight DPS lets your business recover from data loss resulting from equipment failures, natural disasters, fire, cyber attacks like ransomware, user error, malicious employees, or software bugs. Managed services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed services are best suited for your network.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and affordable alternative for evaluating, testing, scheduling, applying, and documenting updates to your dynamic information system. In addition to optimizing the protection and reliability of your IT environment, Progent's patch management services free up time for your in-house IT staff to concentrate on line-of-business projects and tasks that derive the highest business value from your information network. Learn more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification with iOS, Google Android, and other personal devices. With 2FA, whenever you sign into a secured application and give your password you are requested to verify your identity on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized for this added means of authentication including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may register multiple verification devices. To learn more about Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding suite of in-depth management reporting tools created to integrate with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to deliver web-based control and world-class security for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and debug their networking hardware such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating appliances that require critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery system that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract IT programs. Billing rates for longer-term development or consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these important fields of information technology allows customers to complete major projects economically and on time. Progent's special online engineering solutions include:
How Your Detroit Company Can Contact Progent's Online Service Experts
Call Center Services
Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve the most issues.
Progent's shared Help Desk services allow your business to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk staff of seasoned network experts provides your computer users in Detroit Michigan quick access to a dependable technical support group with years of background offering phone help and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk the reputation as a crucial driver of business performance, and Progent's goal is to fix instead of merely document technical issues.
- Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting staff can supply phone-based professional engineering expertise and training in special business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. For more concerning Progent's consulting, programming, and training services, see Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center2, expand or tune your current one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers companies in Detroit Michigan online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting. Progent can tune Operations Manager to suit your environment so that your network support is proactive and automated. By uncovering possible trouble spots before they expand into crashes, proactive monitoring can minimize inconvenient and costly service failures. Progent can also use system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or systems based on a combination of OS platforms.
To get in touch with Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Detroit Michigan, Progent's online computer support specialists are ready to provide professional and affordable IT help the moment your company has to have it. Over 20 years of providing online tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to fix network problems quickly while avoiding the cost and lost productivity that comes with in-person service calls.
Even if your Detroit office relies on a local independent support technician or employs a full time organization that can handle ordinary computer problems, Progent's Microsoft and Cisco certified engineers can provide an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the expertise to resolve unexpected network crises or particularly complex integration problems.
Advantages of Progent's Network Help for Businesses in Detroit Michigan
Progent's online IT consulting services enable your Detroit company to have the advantages of on-call, world-class IT support without the cost of maintaining an in-house IT organization. Your information system will acquire greater business worth by becoming more available, productive, and secure. Advantages to your business include:
- Convenient virtual expansion of your local support resources
For most businesses in Detroit Michigan, local computer support providers, whether consisting of independent consultants or a full-time maintenance staff, can solve typical technical issues. On the other hand, IT crises can occur when local resources are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your usual service technicians. In these instances, Progent's on-call service specialists offer a convenient, quick, and economical solution to supplement your local help and to transfer valuable information to increase your ability to handle downstream issues in-house.
- Reduced Reliance on Freelance Service Providers
For IT support, smaller organizations often rely on individual freelance service providers. While independent service people have smaller overhead than larger service companies and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another customer, sick, on vacation, or in training, the lack of reserve personnel may require your company to go without help during an emergency. As your business expands, system downtime and trouble with critical applications become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers an on-call source of reserve service expertise to insure your IT system stays available.
- Build a Scalable Basis for Smooth Expansion
Organizations typically start with an IT architecture implemented on a shoestring budget. Lacking a scalable infrastructure, slap-dash repairs can get piled onto an unstable foundation. When a network grows, stability and scalability problems can hinder the success of the organization. Such badly built systems require careful assessment, smart long-term planning, and wide IT knowledge to evolve to a network infrastructure that can deliver the solid foundation to meet vital business requirements and ease future growth.
- Work with Problem Solvers Rather Than Product Sellers
Smaller businesses need advice and technical training to negotiate an ever more complicated array of product alternatives capable of accelerating business growth and improving efficiency. These companies do not need a computer consultant who is trying to earn a commission on a specific vendor's technology. Network consulting and product selling can result in a situation where the proposed
solution is built around a predetermined technology instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to align technical expertise with the real needs of customers.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical experience, fine tuned support software, and understanding of enterprise networking enable offices to avoid the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does My Business Start Receiving Remote Network Support from Progent?
- Certified Knowledge of Microsoft's Entire Line of Servers
Progent can provide in-depth expertise for Microsoft's popular server products with services that include Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support services, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 Server maintenance, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises visits per minute. As a result, you pay exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and requires no monthly commitment for support services delivered during normal business hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for fast repairs so you will not be forced to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle problems that are within their comfort zone, Progent can focus on delivering high-value skills where Progent faces few competitors. Companies who work with familiar independent consultants or who employ internal support staffs benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, secure, and productive.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few IT service firms to provide 24x7 system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.