Immediate Online Help for Detroit Michigan Networks
Urgent Remote Consulting for Detroit SystemsFor companies located in Detroit Michigan, Progent provides online help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified security experts to handle advanced security architecture and diagnostic jobs.

Progent's remote support experts provide exceptional value because they possess the real-world background and are equipped with the advanced tools necessary to solve most information system problems quickly. Efficient support reduces direct expenses because service calls accumulate minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your company saves additionally with incidental costs by reducing or eliminating network outages and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online technical support know-how is particularly valuable in environments that are dependent on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's pricing model for online help is designed to leverage your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed only for the services that you receive. Unlike typical remote service firms, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and simple model for pricing do away with situations where speedy. minor solutions somehow end up as major bills. Progent's skill at disposing of technical issues efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a collection of customized tools and proven processes which permit the highest degree of effectiveness for online technical support and troubleshooting for information networks of any size. Progent offers safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the experts of Progent's online support team to link to your company's environment remotely without compromising system security.

Progent's proven service reporting application maintains comprehensive histories for the service that Progent's customers have received. Progent's staff consultants have access to the details of all help delivered to every Progent customer by every consultant. This archive of trouble tickets and resolutions is stored as a quickly retrievable internal knowledge base that permits Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's technical support grows over time. Progent's high-level certifications and working associations with major industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases and allow priority response from manufacturers' in-house product engineers so Progent's online service specialists are able to come up with the best resolutions promptly.

Online support provided by Progent to companies in Detroit Michigan include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services designed to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the industry's top enterprises. Progent's ProSight portfolio of network monitoring and management services covers all key facets of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete malware attack progression including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a certified SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology vendors to produce ProSight Data Protection Services, a family of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and allow non-disruptive backup and rapid restoration of critical files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss caused by equipment failures, natural disasters, fire, cyber attacks such as ransomware, human mistakes, malicious insiders, or application glitches. Managed services available in the ProSight Data Protection Services family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide businesses of any size a flexible and cost-effective solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving information system. In addition to maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services allow your in-house IT staff to focus on more strategic initiatives and activities that deliver maximum business value from your network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo enables single-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured application and give your password you are requested to confirm your identity on a device that only you possess and that uses a separate network channel. A broad selection of out-of-band devices can be utilized as this added means of ID validation including a smartphone or wearable, a hardware token, a landline telephone, etc. You can register multiple verification devices. To find out more about Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to provide centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, reconfigure and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating appliances that require important updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent�s server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that all potential problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you�re making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's preparedness to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT programs. Progent's charges for longer-term consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these special fields of computer technology enables customers to execute major projects within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center service options for companies with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Help Desk consulting expertise can support you in creating an efficient new Help Desk Call Center or improving your current one, evaluating or modifying Help Desk Call Center software products to address the special needs of your business, or providing occasional phone support staff to work with your existing Help Desk Call Center group to deal with unusually busy events such as software migrations, major upgrades, or rolling out new business software.

    Progent's Help Desk team of seasoned network experts gives your customers in Detroit Michigan instant communication with a large technical support group with years of background delivering telephone-based consulting and online troubleshooting for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center the reputation as a solid driver of business success, and Progent's target is to fix rather than simply record IT issues.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff provides online and in-depth consulting support and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, custom development, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To learn more information concerning Progent's consulting, custom development, and education services, visit Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide advanced online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center2, expand or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Detroit Michigan online IT infrastructure monitoring by providing System Center Operations Manager consulting services. Progent can tune SCOM for your business so that your computer maintenance is proactive and automated. By uncovering possible problems before they cause downtime, automated monitoring can head off disruptive and expensive network crises. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that incorporate multiple platforms.
How Your Detroit Business Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Detroit Michigan, Progent's phone-based computer support engineers can deliver expert and economical system support whenever your organization needs it. More than 15 years of delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine online access tools to solve network problems quickly while eliminating the cost and lost productivity associated with in-person support calls.

Even if your Detroit organization works with a local freelance support technician or employs an in-house organization that can deal with the majority of network problems, Progent's Microsoft and Cisco certified engineers can provide an easy and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the expertise to address sudden network emergencies or especially complicated integration problems.

Benefits of Progent's IT Support for Companies in Detroit Michigan
Progent's online technical help services allow your Detroit company to realize the advantages of timely, world-class network support without the cost of managing a full-time IT organization. Your network will derive greater business value by being increasingly reliable, productive, and protected. Benefits to your business include:

  • Convenient remote extension of your on-site IT resources
    With most companies in Detroit Michigan, local network service providers, whether consisting of outside consultants or a full-time IT staff, can solve typical network issues. However, IT crises sometimes spring up when your regular support personnel are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your usual service technicians. In these cases, Progent's on-call service experts provide an easy, fast, and affordable solution to augment your regular resources and to convey valuable knowledge to increase your ability to deal with future problems locally.

  • Less Reliance on Freelance Service Providers
    For IT support, smaller organizations often depend on individual freelance service providers. While freelance service people have smaller internal costs than larger service organizations and can often charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another client, sick, on a trip, or in class, the absence of reserve personnel may force your business to wait for assistance during an emergency. As your company expands, network unavailability and problems with critical software become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a dependable source of backup support expertise to make sure your network is always up and running.

  • Create a Solid Foundation for Seamless Expansion
    Companies typically start with an information architecture created on a shoestring budget. Lacking a proper infrastructure, slap-dash fixes often get piled on top of a weak foundation. When a company grows, reliability and expandability problems can impede the productivity of the organization. These badly designed systems require proper assessment, intelligent strategic planning, and extensive IT knowledge to upgrade to a system infrastructure that can deliver the solid foundation to handle current business demands and ease downstream expansion.

  • Interact with Solution Providers Rather Than Product Sellers
    Smaller businesses need guidance and technical training to negotiate an increasingly complicated maze of technology options available for promoting business success and improving productivity. They hardly need a computer engineer who is trying to sell a certain vendor's technology. Network support and product selling can lead to a situation where the recommended solution is built around a profitable product rather than the genuine requirements of a client. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to match IT expertise with the real needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT experience, refined remote support software, and familiarity with enterprise networking allow businesses to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progents team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry background, in the trenches of network service, performing a wide variety of technical projects for an extensive mix of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not just world-class IT help, but also a support engineer with field-tested methods for applying computer knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises help by the minute. As a result, you pay just for received services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer for services provided during regular working hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for fast repairs so you won't be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent has little competition. Companies who work with trusted freelance consultants or who maintain internal support personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, protected, and efficient.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to offer 24x7 remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing possible problems before they cause lost productivity, system monitoring can save your information network from stressful and expensive availability disruptions.
How Does My Business Start Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.

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