Greater Detroit Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Detroit Metro Area.
Progent locations in the Greater Detroit Metro Area
Fast Remote Technical Support for Detroit Information Networks
For organizations in Detroit or anywhere in the state of Michigan, Progent provides online technical support for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to solve complex networking issues, as well as the assistance of CISSP-qualified security consultants to help with advanced security architecture and diagnostic issues.
Progent's online technical support engineers offer excellent value because they possess the real-world experience and are equipped with the advanced technology required to resolve the majority of network problems rapidly. Efficient support reduces direct expenses because solutions accumulate minimal chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your location. Your company benefits even more with indirect expenses by reducing or avoiding system outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive online technical support know-how is particularly valuable in environments that depend on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.
Progent's billing policy for remote help is structured to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you owe only for the support that you actually get. Unlike many online support organizations, Progent asks for no startup fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing do away with scenarios where speedy. minor fixes manage to turn into major invoices. Progent's skill at dealing with problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies that promote the highest degree of efficiency for online help and repair for information systems of all sizes. Progent offers safe VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the engineers of Progent's online support team to link to your computer system without compromising corporate security.
Progent's powerful technical support reporting system keeps extensive documentation describing the service that Progent's customers have been provided. Progent's authorized service personnel have access to the records of assistance provided to every Progent client by any Progent engineer. This archive of problems and repairs is organized as a readily retrievable internal knowledge base that enables Progent's online support engineers to communicate their knowledge company-wide to make sure that the value of Progent's support improves daily. Progent's advanced certifications and close associations with major vendors including Cisco and Microsoft open up other vast technical support knowledge bases and permit fast access to manufacturers' in-house product engineers with the result that Progent's remote service experts can arrive at the most efficient solutions quickly.
Remote technical services offered by Progent to customers in Detroit and throughout the state of Michigan include:
Certified MS Windows Support
Progent's Microsoft-certified online service experts can deliver computer repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist you with a broad variety of technology support such as
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2013 application development,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server troubleshooting,
Forefront TMG management and ISA Server maintenance,
SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective desktop consulting and support services to assist you business to deploy, configure, repair, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop support services include offering Windows 10 upgrade help plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking consultants, and certifies a person's network technology skills at the expert level. Cisco CCIEs can deal with the most challenging issues associated with network infrastructure design, integration, maintenance, compliance, and problem solving. CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating software updates. Cisco CCIEs are an exceptional cost-effectiveness because their depth of expertise allows them to find solutions for problems quickly. In typical cases, less experienced consultants can struggle for many hours or days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can tie into your environment via advanced remote support technology in order to perform fast, secure, and economical diagnosis and remediation.
Progent's CCIEs offer expertise in all of Cisco's market leading selection of infrastructure devices by providing services that include:
CISSP and ISSAP Certified Network Security Specialists
Progent's accredited CISM and CISSP cybersecurity consultants offer a range of security services that can enhance the safety of your Windows, Apple macOS and OS X, Linux network against internal or external threats or assist your company to recuperate rapidly after a damaging penetration. Security consulting services available from Progent include: in depth information security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from malicious assaults; configuring firewalls; building safe techniques for remote and mobile access; defending your email system from viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote support to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that utilize on-premises IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable process for recovering services quickly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also allows transparent testing for disaster recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide online consulting services to address a broad spectrum of information technologies such as system architecture, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified management in environments that include Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from older applications to Windows or Linux-based environments. Progent's team-oriented methodology for solving technical issues enables fast escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can provide emergency online help analyzing anomalies within UNIX/Linux systems powered by leading variants of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the industry's top corporations. Progent's ProSight series of outsourced network management services covers all critical facets of information technology including email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital files, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that require important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so that all potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these important areas of computer technology enables clients to complete major projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Detroit Business Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Help Desk support programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are ideal for companies who lack the resources to create an internal Help Desk but who need fast response from a reliable Help Desk with proficient phone support plus the ability to escalate the most challenging trouble tickets to advanced engineers.
Progent's Help Desk consulting expertise can guide you in building an efficient new Help Desk Call Center or improving your established organization, identifying or customizing Call Center application software to address the particular requirements of your business, or providing temporary phone support personnel to work with your in-house Help Desk group to deal with demanding events such as software transitions, major updates, or installing brand new applications.
Progent's Call Center staff of experienced information technology professionals offers your customers in Detroit or anywhere in the state of Michigan quick contact with an efficient technical support resource with extensive background delivering telephone-based help and remote diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk recognition as a crucial driver of business success, and Progent's aim is to fix rather than simply document IT issues.
- Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts staff provides online professional engineering expertise and training in specific business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, programming, and training for Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's consulting, programming, and training services, go to Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Detroit, or anywhere in the state of Michigan, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your environment so that your network support is proactive and automated. By uncovering possible issues before they grow into downtime, remote monitoring can ward off stressful and expensive service crises. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems that support a mix of OS platforms.
To get in touch with Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Detroit or anywhere in the state of Michigan, Progent's phone-based computer support engineers can provide effective and cost-effective IT support whenever your organization requires it. More than a decade of offering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access tools to repair computer problems rapidly while avoiding the expense and lost time associated with on-site service calls.
Even if your Detroit office works with a local independent support technician or maintains a full time organization that can deal with common computer problems, Progentís Microsoft certified engineers can still provide an easy and seamless remote expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the experience to fix unexpected network crises or especially tough integration problems.
Features of Progent's Online Network Services for Detroit
Progent's phone help, remote repair, network security consulting, and network management services offer companies in Detroit or anywhere in the state of Michigan the greatest leverage for your IT budget. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk outsourcing support and system management, Progent's professionals can provide your organization world class IT support while permitting you to eliminate the expense and administration overhead of running a large internal IT staff. Highlights of Progent's online help program include:
- Immediate Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Detroit and is also ideal for customers in geographic areas of Michigan that lack technicians with proven experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a broad range of Microsoft support utilities, service databases, and continuing training.
- By the Minute Rates to Minimize Costs
Progent offers remote support on a minute-by-minute billing plan, so you pay only for the services you receive. Progent has no minimum fee for phone service and asks for no periodic retainer for services delivered during normal business hours. This saves you from facing big invoices for routine repairs.
- Availability of Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco can provide help from authorized professionals with skill in planning, implementing, and troubleshooting networking solutions based on Cisco products. Progent can provide a CCIE or CCNP to help you create fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Group
Progent's basic consulting services include technology integration, Microsoft Exchange expertise, network security planning, and Help Desk Call Center support. Progent's Application Experts Team can provide in-depth consulting expertise for critical business applications. Help available from the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Customization
MS Project Training
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Business Information (BI) Reporting Development and Training
UNIX, Linux and Solaris Support
Microsoft SQL 2016 Software Programming and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Project Management and Application Programming
MySQL DBA Services and Application Programming
Amazon Marketplace Web Service Software Design and Programming
By offering a full service centralized resource for IT generalists and specialists, Progent is able to deliver timely, cost-effective, and comprehensive information technology solutions that meet the unique requirements of your company.
- State of the Art Remote Access Software
Protected remote access allows Progent's service professionals to observe exactly what your users see. This makes it possible to find quick fixes to issues that could otherwise require an expensive onsite visit. State-of-the-art online connectivity tools and expert technicians combine to enable Progent to repair most IT problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote network analysis.
- Support for Popular VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24-hour Service for Maximum Network Uptime
For organizations with line-of-business applications, Progent offers optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager, this service can help ensure maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended especially for budget-conscious companies whose workers need instant access to a Help Desk Call Center with expert telephone support and complete escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical knowledge, fine tuned remote support software, and understanding of enterprise networking enable companies to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance service providers, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Start Receiving Online Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of hands-on industry experience, at the forefront of IT service, performing a wide variety of technical tasks for an extensive mix of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This means that you get not just expert IT capability, but also a support engineer with field-tested methods for using computer knowledge to resolve real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online service and on-site help by the minute. Consequently, you are billed exclusively for delivered services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and requires no monthly commitment for support services delivered during regular business hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for quick fixes so you won't be forced to permit simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or local support organizations who provide scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports transmitted by every consultant to every client. The discipline of documenting and organizing support activity results in more effective support and avoids a slew of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only consulting companies to provide 24x7 remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By uncovering possible issues before they result in downtime, network monitoring can keep your IT network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.