Fast Remote Help for Detroit Michigan Networks
Urgent Remote Consulting for Detroit SystemsFor businesses located in Detroit Michigan, Progent offers remote help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex infrastructure problems, plus the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and troubleshooting jobs.

Progent's remote support engineers offer excellent leverage because they have the practical experience and are equipped with the sophisticated technology required to solve most network issues quickly. This reduces direct costs since solutions accumulate fewer billable minutes. Online help also avoids the cost of dispatching an engineer to your location. Your organization benefits additionally with indirect expenses by minimizing or avoiding system outages and related costs due to business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's extensive online technical support expertise is especially important for businesses that rely on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.

Progent's billing policy for online support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are charged only for the services that you receive. In contrast to many remote support companies, Progent asks for no startup surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing eliminate situations where fast fixes manage to turn into big bills. Progent's penchant for dealing with problems efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of customized tools and proven processes which promote the highest level of effectiveness for remote help and repair for computer networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's remote service group to access your network remotely without breaching corporate security.

Progent's proven customer support database system stores comprehensive records of all support that Progent's customers have received. Progent's staff consultants have the benefit of the history of services delivered to every client by any consultant. This archive of anomalies and responses is organized as an easily retrievable support database that permits Progent's remote technical experts to share their knowledge with the whole team to make sure that the quality of Progent's support services improves daily. Progent's extensive list of certifications and working relationships with key technology companies including Cisco and Microsoft open up other extensive technical support knowledge bases and allow fast access to manufacturers' in-house engineering staff so Progent's remote consulting specialists can determine the best solutions promptly.

Remote technical support services provided by Progent to companies in Detroit Michigan include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology used by some of the industry's top corporations. Progent's ProSight portfolio of outsourced network management services covers all critical aspects of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including blocking, detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you prove compliance with government and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that require important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that any looming issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects. Progent's charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology enables clients to complete critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all aspects of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk consulting support can support you in building an effective new Help Desk or improving your current one, selecting or enhancing Help Desk Call Center software to address the special needs of your business, or providing temporary phone support personnel to reinforce your existing Help Desk team to deal with high-demand situations such as software transitions, major upgrades, or rolling out new applications.

    Progent's Call Center staff of experienced network consultants offers your computer users in Detroit Michigan immediate contact with an efficient network service resource with years of background providing phone support and remote repair service for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center perception as a major contributor to company performance, and Progent's intent is to fix and not simply annotate IT problems.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Experts Group offers phone-based professional consulting expertise and training in key business application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read more about Progent's expertise, custom development, and education services, visit Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Detroit Michigan online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager for your environment so that your IT support is proactive and automated. By anticipating potential issues before they result in crashes, system monitoring can avoid stressful and costly network breakdowns. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems that support multiple operating systems.
How Your Detroit Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Detroit Michigan, Progent's online network support specialists are ready to provide effective and affordable IT support the moment your company requires it. Long experience offering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to repair IT problems quickly while eliminating the expense and lost time that comes with on-premises service visits.

Even if your Detroit company has a regular freelance consultant or employs a full time IT staff that can handle typical network problems, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the expertise to resolve sudden system emergencies or especially complicated integration projects.

Details of Progent's Online Network Services for Detroit Michigan
Progent's phone help, remote repair, system security expertise, and system management services offer companies in Detroit Michigan unparalleled leverage for your support budget. Whether you need one-time telephone support and remote network repair or ongoing Help Desk services and network administration, Progent's professionals can deliver your organization enterprise-level network support while permitting you to avoid the cost and administration overhead of running a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT expertise, refined remote support software, and understanding of enterprise networking enable businesses to escape the pitfalls associated with excessive reliance on smaller service firms, individual freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on professional background, at the forefront of network service, executing a wide range of technical tasks for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support team. This ensures that you get not just expert technical help, but also a consultant with field-tested methods for applying computer knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site visits by the minute. As a result, you owe exclusively for received support. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no initialization charge and requires no retainer for support services delivered during regular working hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you won't be tempted to permit minor problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or local support firms who offer scant documentation or details of services performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation transmitted by every consultant to every client. The discipline of documenting and archiving service activity results in more effective support and avoids a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to provide 24x7 remote monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing potential problems before they cause downtime, system monitoring can save your IT network from painful and costly availability disruptions.
How Does Our Company Begin Getting Remote Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



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