Fast and Affordable Remote Technical Support for Detroit Computer Networks
Fast Phone Support for Detroit NetworksFor companies located in Detroit or anywhere in the state of Michigan, Progent offers online support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle challenging networking problems, as well as the services of CISSP-accredited cybersecurity consultants to help with high-level security design and diagnostic jobs.

Progent's online technical support experts offer exceptional value because they possess the practical experience and are equipped with the advanced tools necessary to resolve the majority of information system issues rapidly. This reduces immediate expenses since solutions use up fewer chargeable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your organization saves additionally in incidental expenses by minimizing or avoiding system downtime and associated losses due to business disruption, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote consulting experience is especially helpful in environments that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's billing model for online support is structured to leverage your network support dollar. Progent bills by the minute for phone consulting, so you are charged only for the support that you actually get. In contrast to many online support organizations, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing eliminate situations where speedy. minor fixes somehow turn into big tabs. Progent's penchant for dealing with problems efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of customized technologies and field-proven methodologies that ensure the maximum level of efficiency for remote engineering help and troubleshooting for computer networks of all sizes. Progent provides safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's remote service group to interface to your computer system remotely without breaching corporate security.

Progent's powerful service reporting application includes thorough records describing the support that Progent's clients have received. Progent's authorized consultants have the benefit of the history of support rendered to every client by any Progent consultant. This history of problems and fixes is stored as a conveniently searchable support database that allows Progent's online support experts to communicate their knowledge company-wide to make sure that the value of Progent's support improves over time. Progent's high-level accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available other massive technical support databases and permit quick response from vendors' in-house engineering staff with the result that Progent's online service specialists are able to find the best solutions promptly.

Remote technical services available from Progent to companies in Detroit and anywhere in the state of Michigan include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to utilize the same advanced technology used by many of the world's leading enterprises. The ProSight line of outsourced network management services covers all critical aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight ASM protects local and cloud resources and provides a single platform to address the complete threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide web-based management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and debug their networking appliances like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that need important updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so all potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you’re making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup environment that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology projects. Billing rates for longer-term consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology enables clients to execute major initiatives economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center support programs for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Help Desk Call Center consulting support can aid you in building an efficient new Help Desk or enhancing your current one, evaluating or customizing Help Desk Call Center software products to handle the special requirements of your company, or adding occasional phone support personnel to work with your existing Call Center group during unusually busy situations such as software migrations, mass upgrades, or rolling out new applications.

    Progent's Call Center staff of experienced information technology consultants gives your customers in Detroit or anywhere in the state of Michigan instant assistance from a reliable technical support resource with extensive experience offering phone help and online repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk perception as a significant enabler of business success, and Progent's aim is to fix instead of just record technical issues.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts Group provides phone-based and in-depth engineering support and education in key application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's expertise, custom programming, and education services, see Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Detroit, or anywhere in the state of Michigan, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your business so that your computer maintenance is proactive and automated. By detecting looming problems before they evolve into downtime, remote monitoring can minimize inconvenient and expensive network breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks based on a variety of OS platforms.
How Your Detroit Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Detroit or throughout the state of Michigan, Progent's online computer support engineers can deliver professional and affordable system help the moment your organization requires it. More than 15 years of providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine remote access technology to solve computer problems quickly while eliminating the expense and lost productivity that comes with in-person support visits.

Even if your Detroit office has a local independent consultant or maintains an in-house organization that know how to handle typical computer issues, Progent’s Microsoft certified consultants can still offer an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the experience to fix sudden system emergencies or especially challenging integration projects.

Details of Progent's Online Network Services for Detroit
Progent's phone help, Internet-based repair, system security consulting, and network management services give offices in Detroit or throughout the state of Michigan the greatest leverage for your support investment. Whether you need occasional phone help and remote network repair or full-time Help Desk call center services and network management, Progent's professionals can provide your organization enterprise-level network support while permitting you to avoid the expense and hassle of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT experience, fine tuned remote support tools, and understanding of corporate IT allow offices to escape the pitfalls of exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

How Does Our Company Start Receiving Remote Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.