Business Continuity Planning vs. Disaster Recovery Planning
Disaster Recovery ConsultingIn case of a catastrophic event, whether natural or man-made, a sound business continuity/disaster recovery (DR/BC) strategy can make the difference between a business glitch and a calamity. Progent's DR/BC consultants can help small and mid-size companies design and test a contingency plan that incorporates advanced technologies and proven processes to get back in business quickly after a catastrophic network failure while at the same time working within a restricted IT budget.

The terms "business continuity planning" and "disaster recovery planning" are often used interchangeably, but it is useful to distinguish them. Business continuity planning takes a high-level, holistic view of a business to determine what personnel, physical resources, and operational processes are required to keep an organization running at some minimally acceptable level after a catastrophe and how to restore normal operations efficiently. Business continuity planning takes into account information technology issues, which are vital to any business, but also addresses areas beyond computing. Will you need temporary office space? Substitute vehicles? Alternate vendors? Replacement personnel? Do you have an emergency notification system in place to alert workers and other stakeholders? Are you required to file regulatory reports or contact insurers? Do you need access to emergency funding?

Progent can provide the services of experienced consultants who can help you follow best practices to create and document a high-level business continuity plan that deals with these critical questions and provides a cohesive game plan to follow in case of a disaster.

Disaster recovery planning is more focused on information technology issues and involves the down-to-earth details of how to keep your crucial IT operations running, protect your data, and restore full network functionality as quickly as practical. Progent can provide the services of a certified IT professional who can help you create and implement a disaster recovery plan that utilizes the latest generation of technologies designed to provide a high degree of fault tolerance and recoverability at historically low prices.

What Is Involved in Developing a Disaster Recovery Plan?
It is still relatively rare for small businesses to have a comprehensive business continuity plan in place, but only businesses with an insatiable appetite for risk should go without a disaster recovery plan. Disaster recovery planning should address the IT resources needed to maintain a defined level of operational capability and restore full network functionality as quickly as practical. The plan should anticipate a broad variety of disaster scenarios such as fires, storms, earthquakes, chemical accidents, flooding, pandemics, loss of key personnel, equipment or system failure, human error, and cyber crime.

You should assess the worst-case impact of each of these disaster scenarios on your network infrastructure and business processes and prioritize the areas that are most critical for you to protect in order to limit business disruption to an acceptable level. For each scenario, you should develop a recovery strategy that addresses your local and remote workers, customers, vendors, facilities, hardware and software, communication services, support contracts, and lead-times for replacing equipment and services and restoring data. Your recovery strategies should include specific action plans, escalation procedures, and data retention and restoration policies. You should also test the plan and train your employees responsible for carrying it out.

Progent's Process for Creating a Disaster Recovery Plan
Progent has developed an effective and affordable process for helping small business create a viable disaster recovery plan. This process involves seven distinct phases:

Phase 1: Business Impact and Risk Analysis
In this phase, you differentiate between critical and non-critical organization functions. A function is critical if its loss for any significant period of time would result in damage that stakeholders regard as unacceptable. You can't realistically decide that all network functions are critical because you have to consider the probable cost of establishing and maintaining rapid business or technical recovery solutions. You also have to take into account that some functions may be dictated by law or contractual obligations. Progent can help you make informed prioritization decisions by assessing the cost and timing issues associated with various recovery strategies.

Once you have identified critical organization functions, you have to establish two values for each function:

  • Recovery Point Objective (RPO) - the acceptable latency of data that will be recovered
  • Recovery Time Objective (RTO) - the acceptable amount of time to restore the function
The Recovery Point Objective must ensure that the Maximum Tolerable Data Loss for each activity is not exceeded. The Recovery Time Objective must ensure that the Maximum Tolerable Period of Disruption (MTPD) for each activity is not exceeded.

The Impact and Risk Analysis phase results in the recovery requirements for each critical function. The recovery requirements consist of:

  • The business requirements for recovery of the critical function
  • The technical requirements for recovery of the critical function
Phase 2: Recovery Requirement Documentation
After you complete the Business Impact and Risk Analysis phase, the business and technical plan requirements have to be documented before you can move on to the solution design and implementation phases. Progent is experienced in generating this vital documentation quickly and can work with your asset management team, if you have one, to identify available and re-allocateable resources you can use for disaster recovery.

Phase 3: Solution Design
The goal of the Solution Design phase is to identify the most cost-effective disaster recovery solution that meets the requirements identified in the Business Impact and Risk Analysis stage. For your critical IT applications, this means determining how the minimum application and application data requirements can be restored within the target timeframe. Disaster recovery plans may also have to address areas beyond IT applications. A common example is the requirement to preserve information in hard copy format. Progent's expertise with Microsoft and Cisco technology, business application programming and support skills, experience providing Internet data center consulting and network management services, and extensive background helping small business recover from catastrophic network failures ensure that the solutions Progent proposes take full advantage of advanced technology to keep costs down while maximizing the chances of success.

Key areas defined in the Solution Design phase include:

  • The crisis management command structure
  • The location of a secondary work site (where necessary)
  • Telecommunication architecture between primary and secondary work sites
  • Data replication methodology between primary and secondary work sites
  • The application, hardware, and software required at the secondary work site
  • The type of physical data requirements at the secondary work site.
Phase 4: Implementation
The Implementation phase is the most important part of a disaster recovery plan and features the execution of the design elements identified in the Solution Design phase. Work package testing may take place during the implementation of the solution. Progent's skills as system integrators come into play in this phase and help minimize the time and cost required to roll out a viable solution.

Phase 5: Testing and Verification of Technical Solutions
Testing and adjusting recovery plans for specific anticipated scenarios is another critical element of a viable disaster recovery program. The complexity of fault-tolerant networks requires rigorous testing to verify that a recovery plan is feasible and that assigned responsibilities are understood. Recovery exercises will show whether backed-up data can be usefully restored, alternative connectivity technology provides adequate performance under realistic loads, fault-tolerant technologies perform failover processes as planned, and IT staff knows what is expected. Testing exercises will help you identify weak points in your recovery plan so you can make adjustments before disaster strikes. Progent's experience with system design and support ensure that the Testing and Verification phase of a disaster recover plan is thorough and meaningful without being unnecessarily protracted and costly.

Primary areas involved in the Testing and Verification phase of a business continuity plan include:

  • Application security
  • Hardware operability check
  • Application operability/availability check
  • Data verification
Key questions that are addressed during the Testing and Verification phase of a disaster recovery plan include:
  • Are all work processes for critical functions documented?
  • Have the systems used in the execution of critical functions changed?
  • Are the documented work checklists meaningful and accurate for staff?
  • Do the documented work process recovery tasks and supporting disaster recovery infrastructure allow staff to recover within the predetermined recovery time objective?
Phase 6: Treatment of Test Failures
In this phase you resolve any issues or concerns that arose during the Testing and Verification phase. Any changes in the solution design that come about during this phase should be reflected in the associated disaster recovery documents. Progent's experience with disaster recovery solution design and implementation help keep test failures at a minimum and speed up remediation, saving clients time and money.

Phase 7: Handover
The handover of a turnkey disaster recovery solution includes three activities:

  • The first activity in the Handover phase is to confirm the accuracy and completeness of the information contained in the written manual and the distribution of the documentation to the client's staff. Staff members whose roles are identified as critical for disaster response and recovery are provided training to ensure that they understand what they are expected to do and know how to do it.
  • The second activity is testing and verification of technical solutions established for recovery operations.
  • The third activity is an all-hands testing and verification of documented organization recovery procedures.
Non-stop Technologies Supported by Progent's Experts
Progent's Microsoft and Cisco-certified consulting experts can assist your company to design a sensible, non-stop information network that addresses key challenges covering a wide array of infrastructure technologies and processes including:

CRISC-Certified IT Risk Mitigation
The CRISC certification program was established by ISACA to verify a consultant's ability to design, deploy, and maintain IS controls to reduce network risk. Progent offers the expertise of a CRISC-certified engineer to assist your company to create and execute a business continuity or disaster recovery strategy based on leading practices promoted by CRISC and crafted to align with your company's risk tolerance, business objectives, and budgetary guidelines. For more information, go to CRISC-Certified network risk control experts.

Microsoft Server 2019 High Availability Failover Clustering
Microsoft Windows Server 2019 introduced significant improvements in scale, throughput, manageability, cybersecurity, application compatibility, Linux support, Kubernetes networking, and hybrid integration of local and cloud resources. Headline new features of Windows Server 2019 include Windows Admin Center for centralizing the management and monitoring of hybrid on-premises/cloud-hosted deployments, System Insights for utilizing advance predictive intelligence to manage local environments, Windows Defender Advanced Threat Protection Exploit Guard for host-intrusion prevention, container orchestration using Kubernetes, Cluster Sets for building and managing large non-stop scale-out clusters, and Microsoft's Storage Migration Service for simplifying the upgrade process from outdated versions of Windows Server. For more information, visit Microsoft Windows Server 2019 High Availability Failover Clustering Consulting.

Windows Server 2016 Disaster Recovery and Business Continuity
Progent's Windows Server 2016 disaster recovery/business continuity experts can assist your organization to plan and deploy a DR system based on Microsoft's cloud-tested Failover Clustering tools such as Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for high-performance storage clusters using low-cost equipment, VM Load Balancing for improving the performance and resilience of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for fast, economical deployment of a stretch cluster quorum witness. To learn more, go to Microsoft Server 2016 Disaster Recovery and Business Continuity Expertise.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for recovering services rapidly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and patches and can generate reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and maintain a DR solution powered by VMware SRM.

NetApp MetroCluster High Availability and Disaster Recovery Platform
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines failover storage clustering with replication to deliver rapid, zero data loss disaster recovery (DR) between datacenters that are as far as 300km apart from each other. Progent offers access to a certified NetApp MetroCluster consultant who can assist your business to design, deploy, administer, update, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster deployment that aligns with your functional needs and IT budget. Progent can ensure you follow leading practices for configuring your MetroCluster environment by delivering guidance with procedures such as assigning shelf IDs, arranging aggregate layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, implementing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your peered clusters, and verifying your MetroCluster disaster recovery system to prove compliance with information assurance standards and regulatory mandates.

Fault Tolerant Load Balancing
Progent provides fault tolerant load balancing support that addresses network load balancing, load balanced applications, LAN/WAN infrastructure routing, and content delivery technology such as F5 Networks 3DNS. Non-stop load balancing solutions for which Progent offers consulting expertise include Microsoft Windows 2003 and 2008 Server Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco Content Services Switch, Cisco Distributed Director and Cisco CDN Software, and F5 Networks 3-DNS. For details, visit Fault Tolerant Load Balancing.

High-Availability Colocation
Progent's Data Center consultants can help you select high availability data centers that meet the particular needs of your business. Fault tolerant co-location sites are particularly attractive to small and mid-size companies because of their affordability and simplified logistics in comparison to pursuing a do-it-yourself approach. Attempting to build an in-house data center with even a basic degree of fault tolerance is financially prohibitive for typical small companies. Progent is ready to show you how to reap all the advantages of non-stop data centers by offering a complete range of engineering and support services. For more information, go to Fault Tolerant Internet Data Centers Expertise.

Failsafe Branch Office Networking
Progent's multi-site network infrastructure consultants can help businesses achieve fault tolerant multi-site connectivity solutions via fully redundant networks with automatic failover. Progent's Cisco-certified CCIE network engineers can plan and implement high-availability Inter-office connections based on zero-downtime EIGRP routers or zero-downtime OSPF deployment of Cisco routers. Progent can demonstrate how redundant connectivity and automatic fail-over can provide affordable 24x7 interoffice connectivity. To read more, go to Fault Tolerant Interoffice Networking.

Non-stop Internet Connectivity
Progent's Cisco-authorized IT consultants can show you how to build an economical, fault tolerant Internet connection solution that can deliver non-stop Internet connectivity via a broad array of high availability Internet network technologies including fault tolerant BGP, transparent fail-over, and redundant ISPs. Progent can provide CCIE professionals to help you apply the most up-to-date techniques for 24x7 Internet access to create an affordable, fully redundant Internet network with automatic failover and other capabilities to deliver non-stop Internet connections. To read more, go to Non-stop Internet Connectivity Solutions.

Backup and Recovery Solutions Consultants
Progent offers economical online access to consultants skilled in a wide range of products and services that deliver solutions for protecting Microsoft Windows, Mac, and Linux servers and desktops as well as notebooks and smartphones. Progent offers help for leading backup products including Acronis, Backup Exec, BackupAssist, CrashPlan, Double-Take, Mozy, Retrospect for Macintosh, Apple Time Machine, VMware vSphere Data Protection (VDP), and Oracle Solaris FLARs. Progent's consultants can assist your company to deploy, upgrade, or maintain data backup solutions for a range of topologies including local, edge to datacenter, cloud, or hybrid. To read more, see Backup and Recovery Technology Consulting.

Microsoft System Center Data Protection Manager (SCDPM) Backup and Recovery Consultants
Progent's certified Microsoft System Center Data Protection Manager engineers can help you to create an effective business continuity strategy, design a cost-effective high-availability IT infrastructure, configure a Microsoft SCDPM-based backup and recovery solution, comprehensively validate your system, train your administrative personnel or regular consultants how to maintain SCDPM, or provide extensive IT outsourcing such as remote hosting of System Center Data Protection Manager servers in Progent's data center. To read more, go to Microsoft SCDPM Consulting and Support Services.

Barracuda Backup Local, Offsite and Cloud Backup and Disaster Recovery
Barracuda Backup is a low-cost, subscription-based backup and disaster recovery platform for small and mid-size businesses. A Barracuda Backup solution can include a purpose-built hardware storage device built by Barracuda or a virtual appliance with comparable features but which utilizes your own storage infrastructure. Barracuda Backup protects critical business data produced locally, at one or multiple remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad range of consulting services to help your business to design, integrate, manage and troubleshoot a BDR system based on Barracuda Backup. For more information, go to Barracuda Backup and disaster recovery consulting.

ProSight DPS Altaro VM Backup Software for Data Protection and Disaster Recovery
Altaro VM Backup software offers small organizations a reliable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in local, offsite, distributed, and cloud-hosted environments and also enables low-cost cloud backup to Azure storage. Progent is an Altaro partner and offers a broad array of remote or onsite consulting services to help you to design, install, manage and debug a comprehensive backup/restore solution powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/restore service powered by on Altaro VM Backup software. For details, see Altaro VM Backup certified consultants.

ProSight DPS Altaro O365 Backup Services
Microsoft 365 (previously branded Office 365) provides simple archiving but does not have integrated support for key data protection services like Exchange backups or greater than 30-day point-in-time data recovery for OneDrive for Business or SharePoint. Altaro O365 Backup delivers a full-featured BDR solution for automatic backup and quick restoration of all your company's O365 mailboxes, Microsoft Teams Chats, SharePoint documents, and OneDrive for Business data. Progent is an Altaro partner and offers ProSight Data Protection Services (DPS) O365 Backup to provide comprehensive management services for Altaro's O365 data protection suite. ProSight DPS O365 provides a low-cost backup-as-a-service (BaaS) solution that guards O365 components against data loss or corruption caused by user or software mistakes, malicious sabotage, and malware attacks such as ransomware. To learn more, visit ProSight Data Protection Services Altaro O365 Backup solutions.

Fully Managed Cloud Backup: ProSight Data Protection Services ECHO
ProSight Data Protection Services ECHO from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services ECHO automates and monitors your backup processes and enable fast recovery of vital data, applications and virtual machines that have become lost or damaged due to hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS ECHO can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS ECHO to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services ECHO managed backup.

ProSight Data Protection Services 360 Backup Services
Progent's data protection experts can help you to create, deploy and debug a backup/restore plan built around MSP360 software. MSP360 offers file or image-based backup/recovery for virtual machines and physical machines, works with all popular public clouds, and allows businesses to create a backup ecosystem with a low Recovery Time Objective (RTO) and a granular RPO. With ProSight DPS 360 Backup, Progent offers end-to-end monitoring and management of your backup system to prevent data loss caused by human miscues, computer errors, malicious users, and malware assaults such as ransomware. To read more, visit ProSight DPS 360 Backup solutions.

Consulting Services Double-Take Solutions for Data Backup and Recovery
Double-Take offers a selection of products designed to provide small and midsize companies a variety of cost-effective solutions for replicating and recovering business-critical workloads including Exchange, SQL Server, RIM Blackberry, and Microsoft Office SharePoint. Progent's disaster recovery planning consultants have extensive backgrounds incorporating Double-Take Software products into small company IT networks to create a high level of availability and disaster recovery capability at a budget-friendly price. For more information, visit Consulting Services Double-Take Software for Backup.

Why Choose Progent for Disaster Recovery/Business Continuity Planning Solutions?
Because Progent is a Microsoft Partner and provides specialized application expertise for a wide variety of small business software programs, Progent is able to assist clients to arrive at complete information technology solutions that optimize the business value of your network. As a Registered Partner with Cisco, Progent offers the support of certified consultants and specialists with experience in designing, installing and supporting infrastructure solutions built on Cisco products. The broad scope of Progent's IT experience and Progent's sensitivity to the needs of small businesses make Progent a great resource for creating and running a cost-effective, high-availability network.

How to Access Progent's Consultants for Disaster Recovery Solutions Support
If you wish to get in touch with Progent about engineering help for business continuity solutions, phone 1-800-993-9400 or refer to Contact Progent.



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