Business Continuity Planning vs. Disaster Recovery Planning
Disaster Recovery ConsultingIn case of a catastrophic event, whether natural or man-made, a sound business continuity/disaster recovery (DR/BC) strategy can make the difference between a business glitch and a calamity. Progent's DR/BC consultants can help small and mid-size companies design and test a contingency plan that incorporates advanced technologies and proven processes to get back in business quickly after a catastrophic network failure while at the same time working within a restricted IT budget.

The terms "business continuity planning" and "disaster recovery planning" are often used interchangeably, but it is useful to distinguish them. Business continuity planning takes a high-level, holistic view of a business to determine what personnel, physical resources, and operational processes are required to keep an organization running at some minimally acceptable level after a catastrophe and how to restore normal operations efficiently. Business continuity planning takes into account information technology issues, which are vital to any business, but also addresses areas beyond computing. Will you need temporary office space? Substitute vehicles? Alternate vendors? Replacement personnel? Do you have an emergency notification system in place to alert workers and other stakeholders? Are you required to file regulatory reports or contact insurers? Do you need access to emergency funding?

Progent can provide the services of experienced consultants who can help you follow best practices to create and document a high-level business continuity plan that deals with these critical questions and provides a cohesive game plan to follow in case of a disaster.

Disaster recovery planning is more focused on information technology issues and involves the down-to-earth details of how to keep your crucial IT operations running, protect your data, and restore full network functionality as quickly as practical. Progent can provide the services of a certified IT professional who can help you create and implement a disaster recovery plan that utilizes the latest generation of technologies designed to provide a high degree of fault tolerance and recoverability at historically low prices.

What Is Involved in Developing a Disaster Recovery Plan?
It is still relatively rare for small businesses to have a comprehensive business continuity plan in place, but only businesses with an insatiable appetite for risk should go without a disaster recovery plan. Disaster recovery planning should address the IT resources needed to maintain a defined level of operational capability and restore full network functionality as quickly as practical. The plan should anticipate a broad variety of disaster scenarios such as fires, storms, earthquakes, chemical accidents, flooding, pandemics, loss of key personnel, equipment or system failure, human error, and cyber crime.

You should assess the worst-case impact of each of these disaster scenarios on your network infrastructure and business processes and prioritize the areas that are most critical for you to protect in order to limit business disruption to an acceptable level. For each scenario, you should develop a recovery strategy that addresses your local and remote workers, customers, vendors, facilities, hardware and software, communication services, support contracts, and lead-times for replacing equipment and services and restoring data. Your recovery strategies should include specific action plans, escalation procedures, and data retention and restoration policies. You should also test the plan and train your employees responsible for carrying it out.

Progent's Process for Creating a Disaster Recovery Plan
Progent has developed an effective and affordable process for helping small business create a viable disaster recovery plan. This process involves seven distinct phases:

Phase 1: Business Impact and Risk Analysis
In this phase, you differentiate between critical and non-critical organization functions. A function is critical if its loss for any significant period of time would result in damage that stakeholders regard as unacceptable. You can't realistically decide that all network functions are critical because you have to consider the probable cost of establishing and maintaining rapid business or technical recovery solutions. You also have to take into account that some functions may be dictated by law or contractual obligations. Progent can help you make informed prioritization decisions by assessing the cost and timing issues associated with various recovery strategies.

Once you have identified critical organization functions, you have to establish two values for each function:

  • Recovery Point Objective (RPO) - the acceptable latency of data that will be recovered
  • Recovery Time Objective (RTO) - the acceptable amount of time to restore the function
The Recovery Point Objective must ensure that the Maximum Tolerable Data Loss for each activity is not exceeded. The Recovery Time Objective must ensure that the Maximum Tolerable Period of Disruption (MTPD) for each activity is not exceeded.

The Impact and Risk Analysis phase results in the recovery requirements for each critical function. The recovery requirements consist of:

  • The business requirements for recovery of the critical function
  • The technical requirements for recovery of the critical function
Phase 2: Recovery Requirement Documentation
After you complete the Business Impact and Risk Analysis phase, the business and technical plan requirements have to be documented before you can move on to the solution design and implementation phases. Progent is experienced in generating this vital documentation quickly and can work with your asset management team, if you have one, to identify available and re-allocateable resources you can use for disaster recovery.

Phase 3: Solution Design
The goal of the Solution Design phase is to identify the most cost-effective disaster recovery solution that meets the requirements identified in the Business Impact and Risk Analysis stage. For your critical IT applications, this means determining how the minimum application and application data requirements can be restored within the target timeframe. Disaster recovery plans may also have to address areas beyond IT applications. A common example is the requirement to preserve information in hard copy format. Progent's expertise with Microsoft and Cisco technology, business application programming and support skills, experience providing Internet data center consulting and network management services, and extensive background helping small business recover from catastrophic network failures ensure that the solutions Progent proposes take full advantage of advanced technology to keep costs down while maximizing the chances of success.

Key areas defined in the Solution Design phase include:

  • The crisis management command structure
  • The location of a secondary work site (where necessary)
  • Telecommunication architecture between primary and secondary work sites
  • Data replication methodology between primary and secondary work sites
  • The application, hardware, and software required at the secondary work site
  • The type of physical data requirements at the secondary work site.
Phase 4: Implementation
The Implementation phase is the most important part of a disaster recovery plan and features the execution of the design elements identified in the Solution Design phase. Work package testing may take place during the implementation of the solution. Progent's skills as system integrators come into play in this phase and help minimize the time and cost required to roll out a viable solution.

Phase 5: Testing and Verification of Technical Solutions
Testing and adjusting recovery plans for specific anticipated scenarios is another critical element of a viable disaster recovery program. The complexity of fault-tolerant networks requires rigorous testing to verify that a recovery plan is feasible and that assigned responsibilities are understood. Recovery exercises will show whether backed-up data can be usefully restored, alternative connectivity technology provides adequate performance under realistic loads, fault-tolerant technologies perform failover processes as planned, and IT staff knows what is expected. Testing exercises will help you identify weak points in your recovery plan so you can make adjustments before disaster strikes. Progent's experience with system design and support ensure that the Testing and Verification phase of a disaster recover plan is thorough and meaningful without being unnecessarily protracted and costly.

Primary areas involved in the Testing and Verification phase of a business continuity plan include:

  • Application security
  • Hardware operability check
  • Application operability/availability check
  • Data verification
Key questions that are addressed during the Testing and Verification phase of a disaster recovery plan include:
  • Are all work processes for critical functions documented?
  • Have the systems used in the execution of critical functions changed?
  • Are the documented work checklists meaningful and accurate for staff?
  • Does the recovery documentation include the proper order in which network components should be restored?
  • Do the documented work process recovery tasks and supporting disaster recovery infrastructure allow staff to recover within the predetermined recovery time objective?
Phase 6: Treatment of Test Failures
In this phase you resolve any issues or concerns that arose during the Testing and Verification phase. Any changes in the solution design that come about during this phase should be reflected in the associated disaster recovery documents. Progent's experience with disaster recovery solution design and implementation help keep test failures at a minimum and speed up remediation, saving clients time and money.

Phase 7: Handover
The handover of a turnkey disaster recovery solution includes three activities:

  • The first activity in the Handover phase is to confirm the accuracy and completeness of the information contained in the written manual and the distribution of the documentation to the client's staff. Staff members whose roles are identified as critical for disaster response and recovery are provided training to ensure that they understand what they are expected to do and know how to do it.
  • The second activity is testing and verification of technical solutions established for recovery operations.
  • The third activity is an all-hands testing and verification of documented organization recovery procedures.
Fault Tolerant Solutions Offered by Progent's Experts
Progent's certified support professionals can help your business to build a cost-effective, non-stop system that resolves critical problems encompassing a broad array of infrastructure technologies and operations such as:

CRISC-Premier IT Risk Control
The CRISC certification program was established by ISACA to verify an IT professional's ability to plan, deploy, and maintain information system control mechanisms to reduce risk. Progent offers the services of a CRISC-certified consultant to help your company to develop and execute a business continuity or disaster recovery plan based on industry best practices promoted by CRISC and geared to align with your organization's risk appetite, business goals, and IT budget. To learn more, visit CRISC-Premier network risk mitigation experts.

Microsoft Windows Server 2019 High Availability Failover Clustering
Microsoft Windows Server 2019 introduced important improvements in capacity, performance, management, cybersecurity, application compatibility, Linux support, Kubernetes technology, and hybrid integration of local and cloud-hosted assets. Headline enhancements of Windows Server 2019 are Windows Admin Center for unifying the management and monitoring of hybrid on-premises/cloud resources, System Insights for utilizing advance predictive intelligence to control on-premises networks, Windows Defender Advanced Threat Protection Exploit Guard for host-intrusion prevention, container networking using Kubernetes, Cluster Sets for creating and administering large non-stop scale-out clusters, and Storage Migration Service for streamlining the migration from legacy releases of Windows Server. For more information, visit Microsoft Server 2019 High Availability Failover Clustering Support.

Windows Server 2016 Disaster Recovery
Progent's Windows Server 2016 disaster recovery consultants can assist your organization to plan and deploy a DR solution based on Microsoft's most advanced Failover Clustering technologies including Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class storage clusters using low-cost equipment, VM Load Balancing for enhancing the performance and fault-tolerance of Failover Clusters while reducing capital investment and management overhead, and Cloud Witness for fast, affordable deployment of a failover cluster quorum arbitration point. To read more, see Microsoft Server 2016 Disaster Recovery and Business Continuity Support.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a repeatable workflow for restoring services quickly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to design, configure, test and maintain a disaster recovery solution based on VMware SRM.

NetApp MetroCluster Disaster Recovery Technology
NetApp MetroCluster is a disaster recovery platform that combines failover storage clustering along with replication to provide rapid, zero RPO disaster recovery (DR) between datacenters that are up to 185 miles apart from each other. Progent offers the skills of a NetApp MetroCluster consultant who can help you to plan, deploy, manage, upgrade, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster deployment that meets your technical needs and budget. Progent can make sure you follow leading practices for installing your MetroCluster environment by delivering guidance with procedures like assigning shelf IDs, determining aggregate and plexes layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, implementing a tiebreaker mechanism, setting up a configuration replication network between your peered clusters, and verifying your MetroCluster disaster recovery solution to verify compliance with industry standards and regulatory mandates.

High Availability Load Balancing
Progent offers high availability load balancing support that addresses network load balancing, load balanced applications, network infrastructure routing, and content delivery products such as Cisco Content Engine. Fault tolerant load balancing solutions for which Progent offers consulting expertise include Microsoft Windows 2003 and 2008 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Distributed Director and LocalDirector 400 series, and F5 Networks BIG-IP. To learn more, go to Fault Tolerant Load Balancing.

High-Availability Internet Data Centers
Progent's Data Center professionals can show you how to find high availability data centers that match the particular needs of your business. High availability colocation sites are particularly appealing to small and mid-size companies due to of their low cost and simplified logistics in comparison to pursuing a do-it-yourself approach. Attempting to create an in-house data center that offers even a minimum degree of fault tolerance is financially prohibitive for typical small companies. Progent is ready to help you get all the benefits of non-stop Internet data centers by providing a full array of engineering and support services. For more information, visit Fault Tolerant Data Centers Consulting.

Failsafe Inter-office Connectivity
Progent's interoffice connection professionals can help businesses achieve fault tolerant branch office connectivity solutions via fully redundant system architectures with automatic failover. Progent's Cisco-certified CCIE network engineers can design and implement fault-tolerant Inter-office connections supported by fault tolerant EIGRP network routers or zero-downtime OSPF configurations of Cisco routers. Progent can show you how redundant connections and automatic fail-over offers economical non-stop interoffice connectivity. To learn more, see High-Availability Interoffice Connectivity.

Fault Tolerant Internet Connections
Progent's Cisco-certified IT experts can help you create an affordable, fault tolerant Internet configuration solution that can achieve 24x7 Internet access via a wide array of fault tolerant Internet access technologies including high availability BGP, transparent fail-over, and multiple ISPs. Progent offers Cisco Certified Internetwork Expert engineers to show you how to utilize the most up-to-date technology for fault tolerant Internet access to implement a cost-effective, completely redundant Internet network with automatic failover and other capabilities to create fault tolerant Internet access. To find out more, go to Fault Tolerant Internet Access Solutions.

Backup and Recovery Solutions Consultants
Progent can provide affordable remote support from engineers skilled in a broad range of products and technologies that provide solutions for backing up Microsoft Windows, Mac, and Linux/UNIX physical and virtual servers and workstations as well as notebooks and handhelds. Progent can provide help for leading backup platforms such as Acronis, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take Backup, Mozy, Retrospect for Macintosh, Apple Time Machine, vSphere Data Protection, and FLARs. Progent's consultants can assist your company to install, upgrade, or maintain backup systems for a variety of architectures including local, remote, cloud, or hybrid. To learn more, see Backup and Recovery Technology Expertise.

Microsoft System Center Data Protection Manager (SCDPM) Data Recovery Consulting
Progent's expert Microsoft SCDPM consultants can assist your company to create an effective workplace recovery plan, design a cost-effective fault-tolerante IT infrastructure, install a Microsoft System Center Data Protection Manager-based backup and restore system, thoroughly test your DPM system, train your administrative staff or regular service providers how to maintain System Center Data Protection Manager, or provide complete IT outsourcing such as remote housing of Microsoft System Center Data Protection Manager servers in Progent's data center facility. To learn more, go to System Center Data Protection Manager Expertise.

Barracuda Backup Local, Offsite and Cloud Backup and Disaster Recovery
Barracuda Backup is an affordable, subscription-based backup and disaster recovery platform for small and medium-size businesses. A Barracuda Backup deployment can include a purpose-built physical storage device manufactured by Barracuda or a software-based appliance with comparable functionality but which uses your own storage hardware. Barracuda Backup protects vital company data generated on-premises, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts offer a wide range of consulting services to help your business to plan, integrate, operate and repair a BDR solution based on Barracuda Backup. For additional information, see Barracuda Backup and disaster recovery consulting.

ProSight DPS Altaro VM Backup Software for Data Protection and Disaster Recovery
Hornetsecurity's Altaro VM Backup software offers small and mid-size businesses a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in local, offsite, multi-site, and cloud-hosted environments and also supports low-cost backup to Azure Block Blob storage. Altaro VM Backup supports advanced capabilities like Immutable Cloud Storage for an extra layer of protection from ransomware. Progent is a certified Altaro partner and offers a broad array of remote or onsite services to assist you to design, install, optimize and debug a modern backup and disaster recovery solution powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a fully managed backup/restore service powered by on Altaro VM Backup software. For details, go to Altaro VM Backup certified consultants.

ProSight Data Protection Services 365 Total Backup Solutions for Microsoft 365
Microsoft 365 provides rudimentary archiving but does not include integrated support for vital data protection services like Exchange backups or long-term point-in-time recovery for OneDrive or SharePoint Online. Hornetsecurity's 365 Total Backup delivers a full-featured platform for automatic backup and quick recovery of all your company's M365 mail, Teams Chats, SharePoint documents, OneDrive files, and content on Windows endpoints. Progent is a certified Hornetsecurity/Altaro partner and offers ProSight Data Protection Services 365 Total Backup to deliver end-to-end managed services for Hornetsecurity's 365 Total Backup suite. ProSight DPS 365 Total Backup delivers a low-cost backup-as-a-service (BaaS) solution that guards M365 apps against data loss or corruption resulting from user or system mistakes, malevolent sabotage, and malware attacks like ransomware. To read more, see ProSight Data Protection Services 365 Total Backup solutions for Microsoft 365.

Fully Managed Cloud Backup: ProSight Data Protection Services ECHO
ProSight Data Protection Services ECHO from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS ECHO automates your backup activities and allow rapid recovery of vital data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS ECHO can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS ECHO to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can help you to restore your critical information. Read more about ProSight Data Protection Services ECHO managed cloud backup and recovery.

ProSight DPS 360 Backup Services
Progent's data protection experts can assist you to create, implement and troubleshoot a backup plan based on MSP360 software. MSP360 offers file or image-based backup/recovery for virtual machines and physical machines, works with all popular public clouds, and allows businesses to build a backup solution with a low Recovery Time Objective and a defined Recovery Point Objective. With ProSight Data Protection Services 360 Backup, Progent can provide comprehensive monitoring and management of your backup system to protect against data loss resulting from user miscues, computer glitches, ill-intentioned users, and malware attacks like ransomware. For more information, go to ProSight Data Protection Services 360 Backup solutions.

Consulting for Double-Take Software for Backup and Recovery
Double-Take offers a family of products intended to deliver small businesses a variety of cost-effective alternatives for backing up and recovering business-critical workloads such as Microsoft Exchange Server, Microsoft SQL, Blackberry, and Microsoft SharePoint. Progent's business continuity planning experts have extensive backgrounds integrating Double-Take technology into small business information systems to create a high level of availability and disaster recovery capability at an affordable cost. For details, see Consulting Services Double-Take Software for Backup.

Why Pick Progent for Disaster Recovery/Business Continuity Planning?
Because Progent is a Microsoft Partner and provides professional application consulting for a broad variety of small business applications, Progent is able to help customers to find comprehensive IT solutions that optimize the productivity of your IT network. As a Registered Partner for Cisco, Progent can provide the support of certified consultants and specialists with experience in designing, installing and maintaining infrastructure solutions built on Cisco technology. The depth of Progent's IT know-how and Progent's sensitivity to the needs of small businesses make Progent the ideal resource for creating and maintaining an affordable, dependable network.

How to Access Progent's Consultants for Disaster Recovery Solutions Support
If you wish to ask Progent about technical assistance for workplace recovery solutions, phone 1-800-993-9400 or refer to Contact Progent.

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