Progent provides a selection of IT service bundles for small organizations. These information technology outsourcing and server monitoring services are built around the proactive problem handling abilities of Microsoft System Center Operations Manager 2007, a state-of-the-art network and IT support product that tracks the reliability, throughput, and safety of your information system and isolates potential troubles before they can disrupt your network. With Progent's affordably priced network support packages, small organizations can choose a simple co-sourcing package based on System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing package.
Progent's short-term staff augmentation services enable you to meet the need for network professionals without dealing with the costs and delays that come with vetting and hiring reliable technical workers and without increasing your permanent workforce.
Before Progentís MOM-based solution, system problems were approached reactively, once users complained about them. With the benefit of proactive, automated alerts and trend analyses sent by MOM, Progent is now able to fix network problems before they grow to be critical enough to disrupt network uptime. Because of Microsoft Operations Manager, Progent can deal with potential problems before customers are aware that the problems are there. Progent has expertise with MOM 2005 and MOM 2000 to provide small business IT systems enterprise-class service continuity, security and performance.
Progent provides technical support for medium size companies with 100 to 250 system clients. The mid-size company or work group has typically been an overlooked part of the market for IT consulting expertise. The overhead and support delivery models of major third-party support organizations make them too costly for the ordinary mid-size business or small medium business (SMB), which commonly has a minimal IT budget with which to maintain an information system whose complexity and sophistication are frequently comparable to the information systems of far larger enterprises. Progent's support delivery model, which takes great advantage of remote service, virtual office infrastructure and proactive network monitoring, dramatically reduces the network support costs of a small-medium business while offering the mid-size organization with enterprise-level service from professional, IT experts with background in a broad range of small business technologies. If your medium size organization or small business is looking for the quality of network support appropriate by a medium size office without paying enterprise prices, call Progent.
Microsoft ISA 2006 is a multi-functional gateway that offers a powerful application layer firewall, VPN, proxy, and Web caching solution for securing the Internet-facing applications of any organization against a broad variety of attacks. Progent's certified ISA Server support professionals can help you plan, cost-justify, pilot, implement, configure and support the Standard or Enterprise version of ISA Server on your network.
For enterprise project management assistance, Progent offers the services of veteran IT professionals with years of experience in IT management, program development, and process design for organizations from Big 4 firms to dot-com startups to state government agencies. These proven IT managers offer project management skills to assist enterprise clients adhere to best practices to make sure major projects are successfully completed on schedule and on budget.
SQL Server 2000 is a complete, Web-enabled database and data analysis package that opens the door to the rapid development of a new generation of enterprise-class applications that can provide your business a critical competitive advantage. SQL Server features core support for XML and the ability to communicate across the Internet and beyond the firewall. The expertise of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of work supporting Microsoft technology, ensures you success in designing, deploying and managing Microsoft SQL Server solutions that are seamlessly integrated with other applications based on Microsoft's .NET platform.
Progent's Microsoft certified consultants offers offsite and on-premises consulting services to help you to manage, support, and troubleshoot PCs based on Windows 7 and also offers help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with management automation, network security, backup and restore, online access, smartphone and tablet integration, wireless configuration, and remote system monitoring and alerts.
Progent is among the most experienced network consulting firms for integrating email solutions powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small businesses receive all the advantages of Exchange 2000 under common scenarios including updating from Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server support.
Progent's expert consultants can show you how to define and implement a smooth in-place Exchange Server 2003 migration strategy that avoids productivity downtime, simplifies ongoing service requirements, and makes your Exchange 2003 Server easy to administer. For complex multi-server or multi-site migrations, Progent has the knowledge and experience to finish your move quickly and affordably. Progent's Exchange 2003 support, repair, and consulting offerings include assistance with the configuration of outside vendor add-ons to Exchange 2003 Server that are best aligned to your business goals.
Progent's ProSight Email Guard uses the services and infrastructure of leading data security companies to provide centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter.
If your business operates a Sun Solaris network or a mixed-platform computer system, Progent's CISM and CISSP-certified security specialists can help your whole enterprise in a wide array of security topics including security administration procedures, security architecture and strategies, connection management products and techniques, software development security, business processes security, physical security, telecommunications, infrastructure and Internet security, and workplace recovery planning. CISM and ISSAP stipulate the basic competencies and worldwide standards of knowledge that network security professionals are expected to possess. These accreditations give executive management the confidence that consultants who have earned their CISM, CISSP or ISSAP qualification have the background and theory to offer effective security support and engineering services.
Progent's CISM-certified security staff can help you safeguard your Mac network through professional support offerings such as running security tests, clean up after virus and worm penetrations, configuring firewalls, implementing safe remote and mobile connectivity, deploying automated software for defense against viruses, spam, and malware, and creating a company-wide security plan appropriate for the specific goals of your corporate network.
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of critical assets that drive your network environment. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they can disrupt your business.
VMware's NSX virtual network platform allows you to build entire networks in software. NSX permits virtual networks to be deployed in minutes and administered with a high level of automation independent of the hardware used by the underlying IP network. VMware Site Recovery Manager allows automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. When used with VMware's NSX virtual network technology, VMware SRM can rapidly restore the entire virtualized network topology at the recovery datacenter. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager integration specialist to help you to plan, configure, test and manage a DR solution powered by VMware SRM and VMware NSX.
Progent offers affordable remote support to help companies to access Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon S3 for expandable low-latency storage, and Glacier for value-priced long-term archiving. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, architectural design and review, pilot testing, configuration, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security strategies. Progent offers advanced expertise with firewalls and VPN technology and can help you deploy cloud-based or hybrid cloud environments that seamlessly integrate Amazon AWS services. Progent can provide occasional consulting to assist you to resolve technical roadblocks or Progent can deliver comprehensive project management outsourcing or co-sourcing services to help you migrate to the Amazon AWS cloud on schedule and within budget.
Progent's pricing policy is to charge for phone support and on-premises visits by the minute. As a result, you are billed just for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no minimum charge and requires no retainer for support services provided during normal business hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you won't be tempted to allow simple problems to fester.
Progent can assist your business in any and all phases of your upgrade to Exchange 2016 including planning high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization design; determining storage capacity required for your virtual machines, databases and log files; setting up HLB for fault-tolerant CAS services; designing, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Progent delivered a wireless networking environment that enabled a school to increase efficiency and avoid the ongoing costs of a dedicated wireline connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is intended for interfacing remote locations as far as 2.5 miles apart and can reach even longer distances. This wireless solution provided better bandwidth and reliability than recourse to amplifying the 802.11b wireless network, and because it uses the 5.8Ghz band it provided immunity to outside interference.
Cisco Unified Communications Manager (CUCM or Unified CM), previously named CallManager, acts as the foundation of Cisco's collaboration portfolio. Unified Communications Manager and Unified CM Express (CME) provide a location-independent IP-PBX by integrating closely with apps like Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent's CCIE-certified network consultants can deliver efficient and budget-friendly online and onsite support to help businesses of any size to build and administer Unified CM environments by providing Unified Communications Manager integration and technical support consulting services that add optimum productivity. Progent can help with any aspect of Unified CM setup and troubleshooting in areas that include integrating Voice over IP phones and desktop Video phones, reviewing dial plans, setting up SIP trunking and PSTN support, installing Cisco ISR routers with CUBE support, designing UCS server clustering solutions for survivability, performance tuning, and integration with Microsoft Exchange Server and Skype for Business.
Progent can help you to deploy Cisco's networking products to create a robust foundation for your onsite, cloud-centric, or hybrid data center and streamline operations in key areas including resource consolidation, security and compliance, manageability, availability, and disaster recovery.
Progent's Wi-Fi consultants can assist your business to deploy Cisco wireless LAN controllers to manage Wi-Fi LANs of any size. Progent can help you to administer and troubleshoot your current Cisco-based Wi-Fi solution or implement an efficient migration to Cisco's latest wireless controller technology.
Progent can give you access to application developers who can customize your Microsoft Dynamics ERP, MRP, and financial system applications to meet your particular company needs. Progentís Microsoft support experts offer experience in Microsoft Microsoft Axapta, Microsoft Dynamics Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management Software. Progent also provides custom e-Commerce consulting support for safe, corporate-wide information sharing as well as interfacing with Customer Relationship Management programs.
NetApp MetroCluster is a disaster recovery software suite that uses failover storage clustering along with replication to deliver fast, zero RPO disaster recovery (DR) between datacenters located as far as 185 miles (300km) apart. Progent's roster of veteran network consultants can help your business to design, configure, manage, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster deployment that meets your functional needs and budget. Progent can ensure you follow best practices for configuring your MetroCluster solution by delivering help with procedures such as assigning disk pools, determining aggregate and plexes layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, implementing a tiebreaker, designing a TCP/IP configuration replication network, and testing your MetroCluster disaster recovery solution to prove adherence with information assurance standards and regulatory mandates.
Progent can assist your organization to plan a migration to Microsoft Teams from Skype for Business Online or Lync Server and install, administer, and troubleshoot a cloud-based or mixed implementation of Teams. Progent can help you to integrate Teams with Microsoft 365 apps, Exchange Online, SharePoint, and your phone system.
Progent can assist companies of all sizes to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can streamline network management and reduce hardware expense. Microsoft Azure includes a comprehensive library of cloud services and Progent can assist you to evaluate the benefits and restrictions of different cloud networking models supported by Azure. Progent can show you how to manage cloud-based or hybrid cloud and on-premises apps and resources and make sure you sidestep the typical mistakes small organizations make when moving to a public cloud. Progent can help you to set up VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle user identity with Azure Active Directory, and create transparent backup mechanisms with Azure Backup. Progent can also help you to configure firewalls and IPsec VPN connections and also to integrate Apple iOS devices and Google Android handhelds.
Progent's ProSight Virtual Hosting combines proven virtualization technology, a world-class data center, and the technical services of Progent's Microsoft-certified consulting group to provide small and midsize companies with a comprehensive IT outsourcing solution that improves network availability and security, eliminates management hassle, and saves money. With Progent's Private Cloud Hosting, a small or midsize company can have all of its operating system platforms and critical application servers supported within a secure and reliable data center on a high-performance, high-availability virtual machine set up and supported by Progent's computer service professionals.
Progent provides technical services for medium size companies who have 100 to 250 network clients. The medium size business or work group has traditionally been an underserved part of the market for IT support expertise. The overhead and support delivery models of major third-party support organizations make them excessively expensive for the typical mid-size company or small medium business (SMB), which usually has a minimal IT budget with which to maintain an information network whose complexity and sophistication are frequently similar to the networks of much larger companies. Progent's support delivery model, which takes great advantage of online service, virtual office technology and proactive network monitoring, dramatically reduces the network support costs of a small-medium business while offering the mid-size organization with enterprise-level service from certified, IT experts knowledgeable in a wide array of midsized business technologies. If your mid-sized company or small business is looking for the quality of IT help appropriate for a medium size office without budgeting enterprise prices, you need Progent.
Progent can help your business to configure Cisco wireless LAN controllers to manage Wi-Fi networks of all sizes. Progent can help you to administer and debug your current Cisco Wi-Fi environment or implement an efficient upgrade to Cisco's latest wireless controller solutions.
Progent can assist your business in all phases of your migration to Microsoft Exchange 2016 including planning high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V design; specifying mass storage requirements for your virtual machines, mailbox databases and logs; configuring HLB for fault-tolerant CAS services; planning, setting up and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating the firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web.
Progent's expert support team can help you design and deploy an efficient in-place Microsoft Exchange 2003 upgrade strategy that minimizes network downtime, reduces ongoing support demands, and makes your Exchange 2003 Server easy to manage. For complex multi-server or multi-site upgrades, Progent offers the knowledge and experience to complete your project quickly and affordably. Progent's Exchange 2003 help, repair, and design services include expertise with the integration of third-party add-ons to Exchange Server 2003 that are best aligned to your business needs.
Progent's ProSight Virtual Hosting and Management service offers complete hosting of a small or mid-size organization's servers in a solution that gives the highest degree of dependability and scalability and is in addition simple to move to another host. ProSight Virtual Hosting services are built upon proven virtualization platforms that enable small and midsize businesses with multi- platform IT systems to economize significantly on the costs of capital equipment, infrastructure maintenance, and IT management while benefiting from enterprise-class reliability and an unprecedented degree of vendor independence.
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales functions including listings, orders, payments, fulfillment, and reports. By leveraging Amazon's vast online selling environment and automating their sales, merchants can expand their market, lower their operating costs, accelerate reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring so you can shorten development time and get to market quickly.
Progent's consultants offer Apple macOS and Mac OS X users a variety of services including workstation support, Apple macOS and OS X expertise, Mac co-existence with Windows environments, Entourage and Exchange Server help, security services, and custom training. Progent can help clients to migrate to macOS from Mac OS X or earlier editions of OS X and Progent can provide help with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist you with Apple iPhone integration and Apple iPad synchronization, or moving to iCloud services. For business environments based exclusively on Mac OS X or for systems with a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the difficulty of planning, integrating and maintaining a network infrastructure that is available, safe, fast and able to achieve your company's objectives.
Progent provide businesses of any size enterprise-class IT online or onsite consulting for networks powered by Microsoft Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier IT consulting experts also offer security consulting for companies varying in size from the small office to the worldwide enterprise.
Progent can provide small businesses with an IT management professional who can function as a part-time Chief Information Officer. This part-time CIO can provide strategic direction to help you integrate appropriate IT products to improve business operations so they align more closely with your business objectives. Your business can develop and implement a well conceived information technology strategy without incurring the expense of a full-time senior IT executive.
Progent provides national remote help and consulting services for companies that run Sun Solaris environments or whose information systems include a mix of Solaris and Microsoft technology. Remote network consulting offers optimum leverage for your information technology dollar by protecting user productivity and limiting the hours billed for computer repair services. Sophisticated online support technology and experienced technicians and engineers combine to enable Progent to handle the majority of network issues without squandering time and money by going to your site. In most of situations your IT issues can be remediated by telephone or via a combination of telephone help and online access. Progent can put you in touch with Cisco CCIE infrastructure experts and CISA and CISM premier security specialists to assist you with the most challenging system issues.