Progent provides nationwide remote phone support and troubleshooting services for companies who operate Apple Mac environments or whose information systems feature a mix of Apple macOS and OS X with Microsoft products. Progent's consultants offer Mac clients a variety of services such as desktop assistance, upgrading to the latest version of OS X from other earlier editions of Apple macOS and Mac OS X, plus expertise with macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist you with Apple iPhone and iPad support, or migrating to Apple's iCloud services. Remote technical support offers maximum return for your IT dollar by extending client efficiency and limiting the hours charged for network repair services. Advanced remote support technology and experienced technicians and consultants combine to enable Progent to handle the majority of IT problems without squandering time and money by traveling to your site. In most of cases your network problems can be dealt with over the phone or via a combination of phone help and remote network analysis. Progent can put you in touch with Cisco CCIE network engineers and CISM and CISSP certified security professionals to assist with the toughest system problems.
Global Information Assurance Certification was established in 1999 to validate the knowledge of network security professionals. GIAC accreditations are acknowledged by businesses and government organizations throughout the world including and the United States NSA. Progent's GIAC-certified information assurance consultants can provide help with any of the network security services covered within GIAC certification such as evaluating infrastructure vulnerability, event handling, traffic analysis, web services security and security information and event management (SIEM) solutions.
Progent is a certified Hornetsecurity/Altaro partner and can design, install, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 mailboxes, files residing within your company's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows-powered laptops and desktops.
Progent's certified Windows Server 2019 consultants can assist your organization to design and carry out a cost-effective migration to Windows Server 2019 using existing system architecture or a new cloud-based or hybrid model. Microsoft Windows Server 2019 offers major improvements in scale, performance, ease of management, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud integration, availability, and Linux support.
Progent's Cisco certified networking consultants can provide advanced support for Cisco Unified Communications Manager (previously CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server failover solutions.
Progent has been delivering SharePoint support since the initial SharePoint product was published over a decade ago, and Progent has the scope of technical knowledge to assist businesses of all sizes to design and implement a SharePoint Server 2013 installation and create SharePoint 2013 applications that bring substantial business value to your information network. Progent's Microsoft-certified consulting team can help your company to evaluate the risks and benefits of upgrading to SharePoint 2013 or SharePoint Online from earlier versions of SharePoint or from a different collaboration solution; decide whether an in-house, online or hybrid deployment is most sensible for your busi9ness; and pick the most appropriate version of SharePoint 2013 for your purposes. Progent can provide full project management services or can assist in individual jobs related to your SharePoint 2013 deployment.
Progent's Microsoft-certified consultants have over 10 years of experience designing, implementing, enhancing and fixing System Center Operations Manager environments and offer companies of any size advanced remote or onsite consulting support for System Center 2012 Operations Manager. Progent can assist your company to design an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and resilience required to watch over your datacenter effectively, whether your infrastructure are on-premises, cloud-based, or a mixed solution. Progent can also assist you to install and set up Microsoft SCOM 2012 management packs according to leading practices for monitoring network fabric and both Microsoft and 3rd-party applications and services. In addition, Progent can provide fast online or onsite troubleshooting to help you to remediate critical problems detected by Microsoft SCOM 2012.
E-Mail Guard is Progent's affordable antispam and virus protection solution that gives small companies enterprise-quality defense from spam, viruses, directory harvesting, and other types of email-borne attacks on computer networks. E-Mail Guard is powered by Postini's Perimeter Manager, a full library of web-based antispam and anti-virus services that ward off email attacks before they can penetrate the corporate firewall. Perimeter Manager also allows administrators monitor and control their e-mail application, irrespective of server vendor, hardware technology, or data center location.
Progent can assist you in any facet of your migration to Microsoft Exchange 2019 including deploying Windows Server 2019 Core as a host for Exchange; designing high availability (HA) architecture for a local, Microsoft cloud connected or hybrid deployment; migrating mailboxes; designing and implementing Hyper-V virtualization; setting up HLB; building Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365 and configuring Outlook clients.
Progent's Microsoft-certified consultants average over 10 years of experience delivering unified communications support for companies that range from small businesses to large enterprises. Progent offers affordable support for all versions of Microsoft Exchange Server to enhance email and virus security, configure high availability email systems, and facilitate off-site and wireless email access. Progent's Microsoft Exchange consulting services can help you in designing and executing a move from a legacy SMPT server or older Microsoft Email software such as Microsoft Exchange 2003 to Microsoft Exchange Server 2019. Progent also offers support for Windows 10 and Windows 11 clients running Office Outlook and can help you integrate Microsoft Outlook Web App for all major web browsers. For email virus defense, spam blocking and outbound data leak prevention, Progent offers Email Guard managed services.
SQL Server 2016 introduces significant improvements in performance, capacity, data security, uptime, BOYD support, and built-in BI. Innovations include PolyBase for processing relational and non-relational databases in one appliance for data warehousing, Jason integration, Always Encrypted mode, Mobile Report Publisher, and seamless control over on-premises and cloud-resident resources. Progent's Microsoft-certified consulting team can provide online and on-premises expertise to help businesses of any size to implement, administer or troubleshoot any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other core Microsoft products such as Windows Server, Exchange Server 2016, SharePoint Server, Dynamics GP, Skype for Business, and SCOM.
Progent's virtual classroom webinars provide small businesses the affordability, simplicity, and versatility of online seminars plus the proven training methods of experienced teachers who use the latest technology to reproduce live, interactive classes. Progent offers webinar education for key desktop applications including elements of Microsoft Office such as Excel, Word, Access, and Outlook: MS Dynamics business accounting and management information products including Microsoft Dynamics GP; plus additional popular desktop applications like Photoshop, Acrobat Writer, and Crystal Reports.
E-Mail Guard is a comprehensive solution for defending against spam and virus attacks. E-Mail Guard addresses the protection and management of company email by offering constantly updated spam and virus filtering, policy management, content filtering, and protection against email-based DHA and DDoS attacks. E-Mail Guard also features tracking, administration and reporting utilities as well as outgoing email filtering to help you troubleshoot your email environment and specify and enforce corporate email policy.
Progent offers live online instruction for an array of client apps and operating systems such as Office and Microsoft 365 Excel, Word, Publisher and Outlook plus Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Online training provides the advantages of conventional in-person seminars, including instant communication between students and trainers, but avoids the costs of travel and the hassle of trying to synchronize the availability of many students. Offered to individuals or classes of all sizes, Progent's live online instruction allows the teacher to conduct the class from an online office and the students can be spread across a campus or all over the country. Virtual education supports proven teaching mechanisms like broadcast white boards, electronic hand-raising, and collaborative desktops. Sessions can be short and targeted to specific topics or longer in duration and wider in coverage.
Progent provides clients access to engineers who have earned some of the IT industry's most prized certifications. Progent believes that customers deserve to be sure that their IT support consultants have formal testing plus broad practical field experience so that Progent's customers can engage Progent's support with confidence. Often, vendor credentials such as the Cisco Certified Internetwork Experts (CCIE) confers privileges for substantially superior vendor help than is available to non-certified service providers, allowing Progent to offer customers a higher level of IT support. In other cases, recognized credentials such as CISA or ISSAP for network security can help corporate customers to show compliance with regulatory demands by engaging the assistance of recognized industry experts.
Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center is available for testing line-of-business applications, creating efficient migration methodologies, evaluating and tuning performance, designing or verifying disaster recovery solutions, mitigating compatibility problems, and building training systems for new products and technologies. For Progent customers without adequate in-house resources to configure effective test systems, the lab cuts capital costs and technical risk while keeping critical IT projects on schedule.
Progent's network consultants can assist you to automate desktop software update management by delivering expertise with management tools like Microsoft System Center Configuration Manager 2007, SMS 2003, and Windows Server Update Services (WSUS).
Progent can help small and mid-size companies to set up endpoint security protection systems and provide mitigation expertise needed to support at-home workers.
Progent has two decades of experience helping small and medium-size organizations to design, deploy, optimize, administer, and debug IT networks that support remote workers.
Progent uses an enterprise-class support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small service firms who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support reports sent by each consultant to each customer. The discipline of detailing and archiving service activity results in more efficient support and avoids a variety of common problems such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Progent's Microsoft Gold-certified Windows Server 2022 consultants can help your organization to design and implement a cost-effective upgrade to Windows Server 2022 using an on-premises system architecture or a hybrid deployment model that combines cloud-hosted Windows Server Online with an on-prem installation of Windows Server 2022.
Progent's support services for software and firmware patch management provide organizations of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, applying, and tracking updates to your virtual and physical; servers, endpoints printers, network appliances such as switches and Wi-Fi APs, and IoT devices such as sensors and robotics.
Progent is a reseller and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-centric threat management solution that incorporates AI software and advanced services to provide cutting-edge endpoint detection and response (EDR).
Microsoft Windows Server 2008 represents a major step forward in making IT networks more protected and available, easier to virtualize and manage, faster, and able to offer a better environment for web hosting and development. Progent can help your company get the most from the improvements incorporated into Windows Server 2008 by delivering certified consulting, tech support, education, temporary staffing, monitoring, and security services.
Progent's seasoned ransomware recovery experts can assist you to restore an IT network victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
Progent's certified Internet Security and Acceleration Server consultants have extensive experience creating corporate security designs for IT networks with many locations, remote workers, and mission-critical web-based applications. A Progent ISA Server consultant can help your small or mid-size company plan and deploy an installation of Microsoft ISA Server 2004 that meets your IT protection requirements without restricting your productivity.
Progent's ProSight Virtual hosting services offer small companies a range of benefits including reduced capital costs, savings on operational costs, improved executive focus, world-class security, greater availability, and business continuity.
Progent offers comprehensive support for every phase of your Exchange 2010 upgrade including outsourced or co-sourced project management services, site prep, project planning, specification of all new software licenses and equipment required, suggested vendor sourcing, system verification at customer site or at Progent's test facility, managing transitional coexistence between Microsoft Exchange Server 2010 and Exchange 2003 or 2007, deployment of the solution, deactivating the old servers, and webinar training for customer's IT group and end users.
If you want to revamp your production web site, build internal webs for applications such as HR or worker education, design a powerful web presence for a new venture, or generate enterprise-class, data-driven custom web applications, Progent can supply skilled and experienced web developers. Progent's experts can also help you design and manage a secure, robust server and communications network, including off-site and wireless connectivity, to support your web tools.
The Progent Test and Training Lab at the QTS Internet Data Center is available for piloting mission-critical applications, developing cost-effective migration procedures, assessing and tuning performance, designing or verifying business continuity solutions, mitigating compatibility problems, and building training environments for the latest technologies. For Progent clients without adequate internal resources to configure effective test environments, Progent's Test and Training Lab reduces capital costs and engineering risk while keeping critical IT projects on schedule.
Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall.
Progent provided a wireless networking environment that enabled a school to improve productivity and avoid the recurring costs of a dedicated data connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim bridge is intended for connecting remote locations up to 2.5 miles apart and can extend to even longer distances. This wireless solution offered better bandwidth and dependability than recourse to amplifying the 802.11b wireless network, and because it utilizes the 5.8Ghz band it provided immunity to outside interference.
Microsoft Lync 2010 provides Instant Messaging, Real Presence, voice/video conferencing, desktop collaboration, and both IP-based and traditional PSTN telephony. Microsoft Lync 2010 can extend the capability of Exchange Server, SharePoint and Office desktop or cloud-based Microsoft 365 and simplify management through integration with Active Directory. Lync can also reduce expenses by eliminating VoIP equipment and subscription services, PBX systems, or conventional teleconferencing technology. Progent's Microsoft-certified IM and Presence consultants can provide online and on-premises support services to assist your company to maintain and troubleshoot your current Lync Server 2010 deployment or evaluate the advantages of upgrading from Lync to Skype for Business, which is the new release of the product. Progent can also assist your organization to plan and execute an efficient Skype for Business migration.
Progent uses a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or small support firms who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation transmitted by every staff member to every client. The discipline of detailing and organizing support activity allows more effective support and avoids a variety of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
Progent has two decades of background assisting small and medium-size businesses to plan, implement, optimize, administer, and troubleshoot information networks that support telecommuters.
Progent can provide the support of BlackBerry-premier consultants who can help small organizations to plan, administer, and repair BlackBerry technology affordably and effectively, doing away with the requirement for an internal BlackBerry expert and minimizing the expense and hassle of maintaining a mobile wireless workgroup. Progent's BlackBerry engineers offer in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified engineers, and CISSP and CISM-certified security engineers. This breadth of expertise, combined with Progent's efficient online service delivery model, offers small and mid-size companies a cost-effective option for integrating BlackBerry devices and software productively into their information network.
Progent's certified consultants can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, develop test systems and migration strategies, optimize your network for local, multi-site, private or public cloud-based, and hybrid datacenters, educate your IT management team, develop a corporate-wide security strategy, automate IT administration, assist with creating applications, and build and test a DR/BC plan.
Progent's Apple Mac consultants can promote the creative aspect of Macintosh environments by offering consulting services and training in graphics, sound, and video. Progent's support professionals offer expertise in a range of Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special jobs such as scanning or digitizing audio or video or configuring an audio/video production facility.
Progent's Microsoft-premier engineers can assist your organization to update your desktops from 32 to 64 bits. Progent can help you to understand the costs and advantages of migrating to 64-bit desktop processing, plan an efficient migration strategy that reduces operational interruptions, and offer economical, professional online support to aid your organization to configure 64-bit desktop operating systems and application programs on your existing hardware.
Progent offers cost-effective remote access to an Oracle MySQL RDBMS DBA or application developer and can help businesses of all sizes to configure and support MySQL in a robust network environment that provides advanced speed, expandability, and protection. Progent also has experience helping businesses migrate databases from Oracle to MySQL.
Progent's certified professionals can assist you to assess the advantages of Windows Server 2012 R2 for your organization, develop test environments and rollout plans, optimize your infrastructure for on-premises, multi-site, cloud-based, and hybrid datacenters, educate your IT support team, develop an enterprise-wide security strategy, automate network management, assist with creating applications, and generate and validate a DR/BC plan.
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can assist you to halt the spread of an active ransomware breach. Call 800-462-8800
Progent's proven ransomware recovery consultants can assist your business to restore a network damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
Progent can give you access to programmers who can modify your Microsoft Business Solutions ERP, MRP, and financial system programs to meet your unique company requirements. Progent's Microsoft-certified consultants provide experience in Microsoft Dynamics Microsoft Axapta, Microsoft Dynamics NAV Business Management Software, Microsoft Solomon, and Microsoft Business Solutions Retail Management Software. Progent also provides expert e-Commerce consulting services for safe, corporate-wide information sharing plus interfacing with Customer Relationship Management packages.
Microsoft SQL Server 2016 offers significant improvements in speed, capacity, security and compliance, uptime, mobile computing integration, plus integrated analytics and reporting. Innovations include PolyBase for handling SQL and NoSQ databases in one appliance for data warehousing, Jason integration, Always Encrypted mode, Mobile Report Publisher, and centralized control over local and cloud-resident operations and services. Progent's Microsoft-certified consultants can deliver online and onsite expertise to assist businesses of all sizes to implement, administer or troubleshoot any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other key Microsoft technologies such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Microsoft Dynamics CRM, Skype for Business, and System Center Operations Manager (SCOM).
Progent's Microsoft consultants can provide advanced support in implementing, managing and debugging any edition of Project Server and can provide a wide range of cost-effective online support services based on industry best practices to assist organizations of any size to get all the benefits of this leading platform. Support services available from Progent include solution planning, software configuration and migration, setting up safe file and status sharing among local and remote or mobile users, network optimization, and specialized webinar training.
Progent can assist your business to design and implement a smooth transition from a UNIX-based information system to a network based on Windows and capable of supporting Microsoft's popular office productivity suites, business applications, and developer platforms. Progent's UNIX, Windows and Cisco consultants and application specialists can help you guard your data and reduce business discontinuity by designing an effective transition plan that preserves your current investments in UNIX application and infrastructure. UNIX-to-Windows migration support services offered by Progent include analysis of existing environment, transition strategy and testing, MS Exchange migration support, information and application software migration, and server and storage system transition and consolidation.
Lync Server 2013, now called Skype for Business, allows businesses of all sizes to build a centrally managed and secure communications ecosystem that supports a Bring-Your-Own-Device computing style with instant messaging, real-time presence, audio/video and web conferencing with app sharing, as well as IP-based and PSTN calling across a wide assortment of stationary PCs and mobile clients. Progent's Microsoft-certified Lync Server 2013 experts and system integrators can assist your company to evaluate the advantages of Lync 2013, create an in-house, cloud-based (via Lync Online) or mixed topology appropriate for your present and future plans, implement Lync Server 2013 so as to speed up your return on investment, and deliver custom webinar and on-premises training to your IT team and users. Progent has in-depth expertise in critical pieces of a Lync 2013 solution including Microsoft Windows Server, SQL Server and Exchange, and Progent can help your organization to combine Lync 2013 with key Microsoft Office and Microsoft 365 applications including Outlook and PowerPoint.
Microsoft Dynamics GP/Great Plains allows you to grow and control your company better by offering deep availability of decision-driving data and a fast ROI. Microsoft Dynamics GP offers important business benefits such as its ability to expand the presence of your company, manage your accounting, automate financial processes, standardize procedures across your business, refine inventory control, increase order accuracy, expand sales and minimize turnaround time, and maximize free cash flow. Progent can help you configure and manage a reliable, safe server and network infrastructure to support Great Plains, and can offer expert Microsoft Dynamics GP consultants to help you reap all the advantages of your Dynamics GP/Great Plains software.
Altaro VM Backup software from Hornetsecurity provides small organizations a dependable and budget-friendly platform for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud-hosted environments and also enables cost-effective cloud backup to Azure storage. Headline features include state-of-the-art inline deduplication to cut backup storage requirements, Continuous Data Protection with backup spacing as short as five minutes for minimizing your Recovery Point Objective, military-grade encryption, item-level restore options for individual files and emails, extensive support for Windows Cluster Shared Volumes (CSV) and vCenter for handling large-scale deployments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up live VMs with zero downtime. Progent is an Altaro partner and offers a broad range of consulting services to assist you to design, deploy, optimize and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup.
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Progent uses a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer scant documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by each consultant to each client. The discipline of documenting and archiving support activity results in more efficient support and eliminates a variety of common problems such as when a support client is virtually held hostage to a consultant who won't release vital service information.
Microsoft SQL Server 2016 introduces significant improvements in performance, scale, data security, availability, BOYD support, and integrated BI. New features include PolyBase for processing structured and unstructured files simultaneously for big data applications, Hadoop support, Row-level Security, Mobile Report Publisher, and seamless management of local and cloud-resident operations and services. Progent's Microsoft-certified consulting team can deliver remote and on-premises support to assist businesses of all sizes to configure, manage or debug any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all core Microsoft platforms such as Windows Server, Exchange Server 2016, SharePoint Server, Dynamics GP, Skype for Business, and SCOM.
Besides offering the expertise of Microsoft Dynamics GP consultants, Progent has consultants experienced in Dynamics AX, Dynamics NAV, Microsoft Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent offers programming, troubleshooting, management help, upgrade assistance, and 1-on-1 or group online training tailored to address your particular needs. Progent's consultants also can help you build and maintain a protected, robust network infrastructure to support your ERP, MRP and accounting solutions.
Progent's wireless site survey services assist you to plan, install and debug a Wi-Fi network adapted to your environment, offering you a wireless solution that delivers the coverage, performance, density, data protection, and hand-off capability your company requires.
Progent's Microsoft-certified SQL Server 2017 consultants can help you to evaluate the business benefits of migrating to SQL Server 2017 and can assist your organization to design and implement an efficient migration of your databases and applications to any deployment architecture including onsite, cloud-based, or hybrid. Progent's consultants offer remote or onsite support services ranging from on-demand architecture assessment or debugging to end-to-end project management and co-management to ensure your SQL Server 2017 initiative is carried out on schedule and within budget.
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help your business to halt the progress of an ongoing ransomware breach. Call 800-462-8800