Additional Topics of Interest

Shared Service Desk Consulting
Microsoft Experts Supplemental Support Desk Network Engineer

Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Support services are offered at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle challenging issues.

Professionals Content Delivery Networking Products
F5 Networks 3DNS Integration Support

Progent provides high availability load balancing support that addresses network load balancing, load balanced applications, LAN/WAN infrastructure routing, and content dispatching products such as F5 Networks 3DNS. fault tolerant load balancing providers for which Progent can provide consulting expertise include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks BIG-IP.

ProSight Remote Network Infrastructure Management Outsourcing
ProSight Remote Network Infrastructure Troubleshooting Remote Support Services

ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or isolating performance problems.

VPN Remote Troubleshooting
Remote VPN Support Outsourcing

Cisco's security and remote access technology for small to mid-size companies offer a complete array of easy-to-administer security hardware and software to help safeguard your entire network infrastructure. Cisco's VPN product family includes routers and switches, firewalls, intrusion detection systems, and Virtual Private Network solutions. Progent's professional consulting staff includes field-proven specialists with Cisco's Certified Internetwork Expert (CCIE) and Cisco Certified Network Professional certifications who can assist your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco security solutions that align most closely with your business objectives.

macOS Troubleshooting Consultants
Mac Online Services

Progent provides nationwide remote help and troubleshooting services for businesses that run Apple Mac OS X networks or whose IT systems include a combination of Apple macOS and OS X with Microsoft Windows products. Progent's experts can provide Apple macOS and OS X users a range of IT services such as desktop support, migration to the current edition of Mac OS X from other earlier versions of Apple macOS and Mac OS X, plus help with Apple macOS and Mac OS X applications. Progent can also assist you with iPhone and Apple iPad integration and management, or moving to iCloud services. Remote technical support offers optimum leverage for your IT dollar by preserving client efficiency and shortening the hours billed for network analysis and repair. Advanced remote access tools and experienced service specialists and engineers allow Progent to solve the majority of IT problems without squandering time and expense by going to your site. In the vast majority of cases your network issues can be dealt with over the phone or through a mix of telephone help and remote access. Progent can offer the services of Cisco certified CCIE network experts and CISA and CISM premier security professionals to help with the toughest network problems.

Network Support Company Online Photoshop Training
24/7/365 Classes Live Online Microsoft Office

Progent offers customized online instruction for popular desktop applications and environments including Office and Microsoft 365 Excel, Word, PowerPoint and Visio plus Acrobat Writer, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Online training offers the advantages of conventional physical classroom instruction, such as immediate communication between students and teachers, but eliminates the costs of travel and the hassle of trying to synchronize the availability of many workers. Available to individuals or groups of any size, Progent's virtual instruction permits the trainer to conduct the seminar from an online office and the clients can be dispersed throughout a campus or across the the U.S. Virtual instruction supports proven teaching aids like virtual white boards, electronic hand-raising, and collaborative desktops. Classes can be brief and personalized to specific topics or longer in duration and wider in scope.

Emergency Router Training
Operating System One-On-One Training

Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent has few competitors. Mid-size businesses who work with familiar independent service providers or who maintain in-house support personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, protected, and productive.

Specialist iPhone patch management
Professional Communications device patch management

Progent's managed services for software/firmware update management provide organizations of all sizes a flexible and affordable solution for evaluating, validating, scheduling, implementing, and documenting updates to your servers, endpoints printers and scanners, infrastructure appliances like routers and wireless access points, and IoT devices like sensors and health monitors.

DopplePaymer ransomware recovery Technology Professional
WannaCry ransomware recovery Consultant Services

Progent's ransomware consultants can assist your business to evaluate your ransomware vulnerability, remotely monitor and guard your IT environment, assist with negotiating a settlement with a threat actor, and restore an information system victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.