Additional Topics of Interest

Supplemental Support Desk Support and Integration
Extended Support Desk Outsourcing

Progent provides three basic types of Help Desk services : Microsoft and Cisco Call Center Outsourcing Support Services, Virtual Helpdesk Support, and Call Center Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft experts gives your customers convenient access to a dependable support resource with extensive experience delivering phone support and remote access troubleshooting for networks powered by Microsoft products. Progent's concentration is on giving the support Helpdesk a respected image as a key contributor to business productivity. Progent's target is to fix and not merely report problems.

Aironet Access Point Management Support
Cisco Certified Computer Consultants Aironet Wireless AP

Progent's Cisco CCIE-certified Wi-Fi network infrastructure experts offer online or on-premises integration and debugging services to assist you to plan, implement, upgrade, tune, manage and troubleshoot Aironet Wi-Fi AP deployments of any scale or topology. Progent's Cisco wireless controller consultants can also assist you to integrate your wireless environment with your wired network infrastructure and cloud-hosted resources to create a seamless enterprise-wide connectivity solution that is easy to manage and scale. Progent also offers affordable Wi-Fi site surveys to help you to determine the most efficient selection, location and configuration of Aironet wireless APs to work with your unique office design, construction, and anticipated network traffic.

Support and Help Outlook Mac
PST files and Outlook for Mac Technology Consulting

Exchange Servers and Macintosh computers can work together efficiently. Progent's Mac and Microsoft premier consultants can help you set up Microsoft Entourage and Exchange so your Mac users can collaborate with colleagues who run Microsoft Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh software can collaborate, enabling Mac users to receive and transmit email, examine the Exchange global address list, import addresses, synchronize appointments, and invite fellow workers to conferences with your Exchange account. Progent will verify that your Microsoft Server is properly set up and that WebDAV and Outlook Web connectivity are working. Progent also can provide customized onsite Entourage education.

SCCM 2012 Troubleshooting On-site Technical Support
System Center 2012 Configuration Manager Support Outsourcing

Progent's Microsoft-certified consultants can assist you to plan for, implement, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to migrate efficiently to SCCM 2012 from an older change management solution or assist you to enhance your existing SCCM 2012 environment to support your evolving business needs. In addition, Progent can assist you to build an infrastructure that takes full advantage of SCCM 2012 by providing expertise with related Microsoft platforms including Active Directory Domain Services, SQL SSRS, and Internet Information Services.

SCVMM 2012 and Hyper-V Information Technology Consulting
System Center 2012 Virtual Machine Manager Technical Support

Progent's Microsoft-certified consultants can help businesses of any size to follow leading practices to set up SCVMM 2012 hosts and host groups, networking, storage, and library resources; plan, implement, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class reporting. Progent can assist your company to move from an earlier version of SCVMM or from a third-party management platform, and Progent can help you to optimize and troubleshoot your existing SCVMM 2012 ecosystem to make sure you get the highest possible business value.

Consulting QTS Sacramento Colocation Center
24-Hour Consulting Services QTS Data Center

The QTS (formerly Herakles) Internet Data Center is located in the earthquake-neutral Natomas area of Sacramento, CA. If you are currently using the QTS Sacramento data center as a colocation facility or if your business is planning on moving your main or disaster recovery equipment to Herakles/QTS, Progent offers a variety of cost-effective consulting services such as data center migration, equipment deployment and upgrades, infrastructure improvements, comprehensive project management services, virtualization configuration, offsite network monitoring, centralized system management, application development, disaster recovery/business continuity solutions, security assessment, and the use of the Progent Test Lab.

Risk Response Network Engineer
CRISC Certified Support and Integration

Progent's disaster recovery planning and business continuity professionals can show you how to create a disaster recovery plan to prepare for an IT system catastrophe. Progent can show you how to define a comprehensive disaster recovery plan that includes periodic disaster recovery assessments and testing. Progent's Microsoft and Cisco-authorized consultants can also help you build an affordable, zero-downtime network architecture that addresses reliability issues covering a broad range of infrastructure technologies and processes.

ransomware removal and restore Specialists
Maze ransomware recovery Engineer

Progent's ransomware consultants can assist your business to evaluate your ransomware defenses, remotely monitor and protect your IT environment, assist with negotiating a settlement with a threat actor, and reconstruct an information system damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.

Microsoft Azure hybrid cloud solutions Technology Professional
Azure cloud migration Contract Programming

Progent can assist you with any stage of Microsoft Azure integration including requirements analysis, readiness assessment, solution design, pilot testing, deployment, automated administration, performance optimization, software license controls, disaster recovery strategies, security planning, and compliance validation. Progent can help your IT staff to set up and debug firewalls and VPN tunnels so your users can safely access to Azure services, and Progent's Microsoft-certified consulting experts can assist you set up critical Microsoft platforms to work in the cloud including Microsoft Windows Server, Exchange Server, SQL and SharePoint. Progent can also assist your organization to set up a hybrid cloud ecosystem that seamlessly combines on-premises datacenters with Azure resources.