Progent offers nationwide urgent technical support and troubleshooting services for companies who run UNIX or Linux networks or whose information systems include a mix of UNIX/Linux and Microsoft technology. Remote IT help offers optimum leverage for your IT budget by protecting client efficiency and shortening the time billed for computer analysis and repair. Sophisticated online access tools and skilled technicians and consultants allow Progent to handle most IT issues without squandering time and money by going to your location. In the vast majority of cases your network issues can be remediated over the phone or through a combination of phone help and online access. Progent can offer the services of Cisco certified CCIE network engineers and CISSP and ISSAP certified security specialists to help you with the toughest network issues.
Progent's expert support team can show you how to define and deploy a smooth in-place Microsoft Exchange 2007 migration plan that minimizes network downtime, simplifies long-term support requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multi-server or multi-location migrations, Progent has the experience to finish your project rapidly and economically. Progent's Exchange Server 2007 help, troubleshooting, and design offerings include assistance with the integration of third-party enhancements of Exchange 2007 Server that are in keeping with your business goals.
Altaro VM Backup offers small organizations a dependable and budget-friendly platform for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in local, offsite, distributed, and cloud environments and also enables cost-effective cloud backup to Azure storage. Top capabilities include state-of-the-art Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup intervals as little as five minutes for minimizing your Recovery Point Objective (RPO), military-grade encryption, granular restore options for individual files and emails, extensive support for Windows CSV and VMware vCenter for managing larger deployments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up online virtual machines with zero downtime. Progent is a certified Altaro partner and offers a broad range of consulting services to help you to design, deploy, manage and troubleshoot a backup/restore system powered by Altaro VM Backup software.
Progent offers customers access to consultants who have earned some of the computer industry's most prized certifications. Progent believes that clients have the right to know that their computer service consultants have formal training as well as broad real-world field experience so that Progent's customers can engage Progent's service with confidence. In many cases, vendor credentials such as the Cisco Certified Internetwork Experts confers priority for substantially better vendor help than is available to non-certified service providers, enabling Progent to deliver customers a higher level of IT support. In other cases, recognized certifications such as CISSP or ISSEP for IT security can aid enterprise clients to demonstrate compliance with regulatory requirements by using the services of recognized industry professionals.
Progent's certified SonicWall firewall experts can show you how to integrate, manage, and troubleshoot SonicWall firewall/VPN products including the current SonicWall TZ and NSa Series of firewalls and the older SonicWall PRO 2040 devices. Progent's CISM and GIAC-certified cybersecurity consultants can help you incorporate SonicWall security gateways into a complete network protection plan and design protection into your business operations.
Amazon Marketplace Web Service is an integrated collection of APIs that allows Amazon sellers to streamline their operations by automating crucial sales activities including listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online ecosystem and automating their sales, merchants can broaden their market, lower their operating costs, improve response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide programming, workflow integration, project management support, and mentoring so you can shorten development time and costs and get to market quickly.
Cisco offers a full array of routers including appliances designed to provide the protection, performance, and availability demanded by customers from small businesses to worldwide enterprises and service providers. Cisco routers include support for redundancy, automatic failthrough, and redundant power for improved fault tolerance and system uptime. Progent can help you choose and integrate Cisco routers to build a reliable foundation for your IT system and to make it easy to expand as you support new users, open new offices, deploy new services, extend your network to clients and partners, and support an increasingly mobile workforce. Progent offers expertise in a range of routers powered by Cisco's IOS operating system, such as Cisco's 800 series of small office routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, Cisco CRS Carrier Routing System for core Networks, as well as legacy 1700 and 2600 Series Routers.
ISA 2006 is a comprehensive gateway that provides a fully integrated application layer firewall, virtual private network, proxy, and Web caching solution for safeguarding the Internet-facing networks of any sized business against a broad variety of attacks. Progent's certified ISA Server 2006 consultants can show you how to design, rationalize, test, implement, customize and support the any version of ISA Server 2006 on your network.
Progent provides support expertise for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to choose, deploy, and manage a WatchGuard Firewall/VPN appliance that fits your network security needs and budget. Progent can help you to manage legacy WatchGuard firewall appliances or migrate smoothly to current WatchGuard firewall solutions.
Progent's Cisco certified networking experts can provide high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability systems.
Progent can provide the services of an accredited consultant with expertise integrating technology from the leading telepresence vendors such as Cisco/Tandberg, Polycom, LifeSize and Radvision and can help your company to design, configure, upgrade, or troubleshoot a video conferencing solution that preserves your investment and maximizes the strategic value of your information system. Progent can also provide the services of network infrastructure engineers who can assist businesses of all sizes to create and maintain a network that delivers the performance, reliability, security, and expandability you need to accommodate your video conferencing/telepresence environment.
Microsoft Exchange Server 2013 includes major enhancements to the functionality of its predecessor Microsoft Exchange 2010 and introduces powerful new features as well as a redesigned structure. These improvements favorably impact key IT areas such as ease of administration, availability, compliance, operational costs, teamwork, scalability, performance, compatibility, and the user experience. Progent's certified Exchange 2013 consulting professionals can assist your organization to understand the possible business benefits of migrating to Microsoft Exchange 2013, design a cost-effective test and rollout strategy, and train your IT team to maintain your Microsoft Exchange 2013 environment. Progent can also provide ongoing online consulting and management for Microsoft Exchange 2013.
Progent's Microsoft-certified consultants can assist you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, create pilot systems and migration plans, tune your network for on-premises, multi-site, private or public cloud-based, and hybrid environments, train your IT support, team, create an enterprise-wide security plan, automate IT management, assist with creating applications, and build and validate a DR/BC plan.
Microsoft Mac Office allows Mac users to run the industry's most popular office productivity applications. Progent's Apple-certified Mac experts can show you how to set up Mac Office on a multi-vendor network that incorporates Apple OS X and Windows-powered platforms so that Mac users can take advantage of the new features in Word, Excel, PowerPoint and Entourage for Mac in order to share information and system resources with co-workers who run Microsoft Windows. Progent's engineers have experience with both Apple Macintosh and Windows technology and can support networks that mix Mac with Windows systems with complete resource sharing, or environments which intentionally limit sharing between Mac and Windows systems.
In conducting IT tasks for corporate customers, Progent uses a structured approach driven by specified milestones so as to meet financial, timing and technical goals while reducing productivity disruption. Progent's Enterprise Services Project Methodology utilizes industry project management procedures based on the best practices defined by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture recommendations, pilots, design adjustments, and professional implementation. All phases are recorded to make available a comprehensive description of technical services performed and to help in ongoing system support.
Progent's webinar training classes provide small businesses the cost savings, ease, and versatility of web-based learning and the proven pedagogic methods of seasoned instructors who utilize sophisticated collaboration software to reproduce live, participatory learning environments. Progent offers online training for key desktop software including components of Microsoft Office suite such as Excel, Word, PowerPoint, and Visio: Microsoft Dynamics accounting and management solutions such as MS Dynamics GP (Great Plains); plus other popular desktop applications such as Photoshop, Acrobat Writer, and Crystal Reports.
SQL Server 2014 incorporates significant improvements in key areas such as performance, uptime, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that operates seamlessly with all workloads including Online Transaction Processing, data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient online and on-premises services including system design, deployment, administration, troubleshooting, and application development expertise to help businesses of all sizes to realize maximum business value from their SQL Server 2014 investment.
Progent's Cisco CCIE-certified wireless infrastructure consultants can provide online or on-premises integration and debugging support to assist your organization to design, implement, upgrade, optimize, administer and troubleshoot Aironet wireless AP environments of any size or topology. Progent's Cisco Wi-Fi controller consultants can also help you to integrate your Wi-Fi ecosystem with your wired network infrastructure and cloud-based resources to build a seamless enterprise connectivity foundation that is simple to administer and scale. Progent also can provide affordable Wi-Fi site surveys to help you to determine the most efficient selection, location and configuration of Aironet Wi-Fi APs to work with your unique workplace design, building structure, and expected workloads.
Progent uses a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike many freelance consultants or local service firms who provide minimal documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support reports sent by every staff member to every customer. The discipline of detailing and organizing support activity allows more effective service and avoids a slew of common problems such as when a support customer is virtually held captive to a consultant who won’t let go of vital service information.
System Center Configuration Manager 2016 automates application and device provisioning at scale, centralizes compliance settings control, inventories network assets, protects against corporate data leakage, performs health reporting, enables secure self service, and delivers a single control mechanism for managing multi-operating system networks based on on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud specialists can assist you with any aspect of designing, implementing, operating and troubleshooting a SCCM 2016 solution for local, cloud, or hybrid networks.
Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or resolving performance issues.
Progent can assist you in any and all facets of your upgrade to Microsoft Exchange 2016 including designing high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization strategy; specifying mass storage capacity required for your virtual machines, mailbox databases and logs; configuring HLB for high-availability client access services; designing, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
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Progent's certified Windows 2003 Server engineers can provide network support and expert consulting services for the entire line of Microsoft .NET Enterprise Servers, Windows Server 2003, and Microsoft Windows Server 2000. Progent's Microsoft Windows 2003 migration, configuration, update, and maintenance offerings include system design, installation, project management, on-premises and remote technical support and repair, Help Desk services, CISM-certified security services, turn-key outsourcing, and expert co-sourcing.
Microsoft Small Business Server is a low-cost collection of server products that offers the foundation for a feature-rich but manageable information. The IT demands of the Microsoft .NET products included with Small Business Server calls for a computer support expert with hands-on experience planning and integrating seamless, end-to-end business network solutions. Progent's Small Business Server professionals have an average of more than a decade of background integrating computer networks built on Microsoft technology. This experience ensures you results in deploying, managing, and repairing IT solutions that include the Microsoft Small Business Server suite of servers and applications.
Even if your business has a small network services staff and a modest technology budget, your information system can still feature the same high availability and performance that once required a large internal service group. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-certified and Cisco-certified IT professionals, the most recent network management products for 24x7 monitoring and threshold alarms, and economical support packages such as a help desk call center to keep your vital business applications and hardware operating.
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance expert. The interview is designed to assess your organization's preparedness either to defend against ransomware or recover rapidly after a ransomware attack. Progent will work with you personally to gather information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that reduces your exposure to a ransomware attack and aligns with your business requirements.
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology by SentinelOne to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the entire threat lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks.
The current Cisco ASA 5500-X Series of firewalls with Firepower Services deliver substantially more bang for the buck than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for all new deployments. Progent's Cisco-premier CCIE network experts can assist you to manage your legacy PIX or Cisco ASA 5500 firewalls or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your business to plan, integrate, tune, administer and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.
Microsoft Exchange Server 2013 includes significant improvements to the functionality of Microsoft Exchange 2010 and introduces important innovations plus a redesigned architecture. These enhancements favorably impact vital areas such as ease of administration, high availability (HA), security and compliance, cost of ownership, collaboration, scalability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to understand the potential business benefits of migrating to Microsoft Exchange Server 2013, design a cost-effective test and rollout plan, and train your IT staff to manage your Exchange Server 2013 solution. Progent also offers ongoing remote support and management for Microsoft Exchange 2013.
Progent's expert support team can help you define and implement a smooth in-place Microsoft Exchange 2007 migration strategy that avoids network disruption, simplifies ongoing support demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multi-server or multi-location migrations, Progent offers the knowledge and experience to finish your move quickly and economically. Progent's Exchange 2007 help, troubleshooting, and consulting services include expertise with the configuration of outside vendor enhancements of Exchange 2007 Server that are in keeping with your business needs.
Progent's Juniper Networks-certified NetScreen consultants can assist your company to install and integrate NetScreen 5200 and 5400 routers, upgrade from older NetScreen products to more current Juniper technologies, and troubleshoot infrastructure issues in all-Juniper or mixed-vendor systems.
This page includes the latest updates on cybersecurity threats, fixes, and leading practices. Contact Progent if your organization needs assistance defending your system against the latest IT security threats.
SQL Server 2014 incorporates significant enhancements in key areas including speed, availability, security, and cloud integration. SQL Server 2014 is the first release of SQL Server that incorporates in-memory capability that operates seamlessly with all types of applications including Online Transaction Processing (OLTP), data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient online and onsite consulting services such as system design, configuration, management, troubleshooting, and application development services to help businesses of all sizes to achieve fast return from their SQL Server 2014 investment.
Progent delivered a wireless integration environment that enabled a school to improve efficiency and eliminate the recurring expense of a dedicated link. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is intended for connecting remote sites as far as 2.5 miles apart and can reach even longer ranges. This wireless alternative offered improved performance and dependability than recourse to amplifying the 802.11b wireless connection, and since it uses the 5.8Ghz band it offered immunity to local interference.
Progent's Juniper Networks-certified network engineer can assist you to design and deploy Juniper Firewall/VPN technology, enhance and support your network infrastructure, and upgrade efficiently from outdated equipment to current releases. Progent's Junos OS engineers can also offer expertise with Juniper's premier network operating system to help you to simplify the management and strengthen the protection of your Juniper VPN devices firewalls, and routers. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS software productss and can help you manage environments that include a combination of Juniper's OS platforms.
Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that combine physical IT assets along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration support services that include Azure enterprise hybrid cloud planning and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has 20 years of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's expert consultants can help you define and implement a smooth in-place Microsoft Exchange 2007 upgrade plan that avoids network downtime, reduces ongoing service requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multiple server or multi-location migrations, Progent has the experience to complete your project quickly and affordably. Progent's Exchange 2007 help, troubleshooting, and consulting services include expertise with the integration of outside vendor enhancements of Microsoft Exchange 2007 Server and the design of unified messaging solutions powered by Exchange Server 2007.
Stealth intrusion checking is a key part of any comprehensive IT system security plan. Progent’s security professionals can perform extensive intrusion tests without the awareness of your organization's in-house network support staff. Unannounced penetration checking uncovers whether current security monitoring tools such as intrusion incident warnings and event history analysis are properly configured and consistently observed.
GIAC (Global Information Assurance Certification) was established in 1999 to certify the skill of IT security experts. GIAC certifications are acknowledged by companies and institutions all over the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists offer expertise with all of the security capabilities covered within GIAC accreditation such as evaluating infrastructure vulnerability, event management and response, traffic analysis, web services security and security information and event management (SIEM) solutions.
Progent's Microsoft-certified engineers can help you design, document, carry out, administer, and repair a system-wide move to 64-bit server and desktop OS software and applications. Progent can help you pilot your 64-bit environment to make sure it supports all of the key 32-bit applications which you intend to keep as well as the new 64-bit editions of software you plan to install.
Progent can assist your business in any and all phases of your migration to Microsoft Exchange Server 2016 including designing HA system topology for an on-premises, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization strategy; specifying mass storage requirements for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing for fault-tolerant client access services; designing, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating the firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web.
For mid-size businesses looking for IT consulting services, Progent can deliver a variety of alternatives such as on-site service, on-line assistance, phone-based Help Desk, 24x7 support with automatic network monitoring, temporary staff augmentation, business relocation services, software development, and expert consultation. For medium-size companies in California or other regions serviced by Progent's onsite consultants, Progent provides professional onsite help for solving network problems rapidly and affordably.
Microsoft Systems Management Server 2003 provides added capability for change and configuration management of Windows-powered networks through introducing Feature Packs. Feature Packs lower the overall operational expense of managing and configuring software products by making it simpler to copy system images, manage mobile devices, and run management tools. In addition to alerting you about techniques to save management expenses by deploying SMS 2003 Feature Packs, Progent's consulting experts can help you prepare and perform IT projects involving processes that Feature Packs are intended to make more efficient. Progent's adoption and update services can minimize cost and eliminate business disruption as you transition to the latest operating systems and applications. Progent's wireless consulting experts can show you how to define sensible processes and standards to manage PDAs and intelligent portable communication devices so your field force stays efficient and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can help you design a security strategy that includes standards, processes and IT products to keep your IT network protected.
Progent's consultants can help you with any stage of Microsoft Azure migration such as needs analysis, readiness assessment, solution architecture, pilot testing, implementation, centralized management, performance tuning, license controls, disaster recovery preparedness, security policy enforcement, and regulatory compliance validation. Progent can assist you to configure and debug firewalls and VPN connections so your users can securely connect to Azure services, and Progent's Microsoft-certified consultants can help you set up critical Microsoft platforms to run in the cloud including Microsoft Windows Server, Exchange Server, SQL Server and Skype for Business. Progent can also help you to create a hybrid cloud environment that seamlessly integrates on-premises datacenters with Azure services.
Progent's UNIX family support experts provide small and mid-size businesses and developers help with managing and supporting UNIX, Linux or Solaris systems that run with Microsoft-based technology. Progent offers your organization access to UNIX consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISM and CISA certification. This wide range of expertise offers you a convenient one-stop consulting firm to help you build and maintain a secure and reliable cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or major Linux derivatives such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Progent's Microsoft-certified SQL Server 2019 experts can help you to assess the business case for upgrading to SQL Server 2019 and can deliver rapid online or on-premises access to consulting experts in system planning and integration, software development, database administration, and network security.
Exchange 2013 includes significant improvements to the functionality of its predecessor Microsoft Exchange Server 2010 and delivers important innovations plus a redesigned structure. These improvements affect key areas including manageability, availability, security and compliance, cost of ownership, collaboration, expandability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consultants can assist your organization to understand the possible advantages of migrating to Microsoft Exchange 2013, create an efficient validation and rollout plan, and educate your IT staff to manage your Microsoft Exchange Server 2013 environment. Progent also offers affordable remote support and management for Exchange Server 2013.
Configuration Manager automates software provisioning and updating, simplifies compliance settings control, keeps track of network resources, protects against corporate data leakage, performs network health monitoring, allows safe self service, and offers a single control mechanism for administering multi-operating system ecosystems running on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud experts can help your organization with any facet of designing, implementing, operating and troubleshooting a System Center Configuration Manager deployment for local, cloud-based, or hybrid environments.
Dynamics GP/Great Plains can help you grow and control your company more efficiently by offering deep access to decision-driving data and a rapid ROI. Dynamics GP offers important productivity benefits such as its ability to expand the presence of your company, handle your financials, automate financial processes, standardize processes across your company, refine inventory control, enhance order accuracy, grow revenue and shorten turnaround time, and increase cash flow. Progent can show you how to configure and manage a robust, secure server and network foundation to support Great Plains, and can provide experienced Dynamics GP consultants to make sure you reap the full advantages of your Microsoft Dynamics GP business management system.
SQL Server 2008 offers powerful, familiar tools to computer experts and information workers, reducing the complexity of creating, deploying, administering, and accessing company information and analytical applications in environments ranging from handheld devices to corporate data systems. The sophistication and integration requirements of Microsoft SQL Server 2008 call for a network consultant with hands-on experience and broad knowledge in designing and deploying data-driven, comprehensive business IT applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background involving Microsoft integration, ensures you success in planning, configuring and managing Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET environment.
Progent's Computer Call Center Outsourcing Services for desktop support are designed specifically for small businesses who require fast availability of a Help Desk Call Center with professional telephone support and effective escalation capability but who must operate within a modest network support budget. Important components of Progent's Help Desk Outsourcing Services are Helpdesk Support, Optional Remote Access Provisioning, System Evaluation, Expert Prioritization, Virtual Help Desk Services, By-the-Minute Billing, and Helpdesk Software Recommendation and Deployment.
Progent’s Co-managed Help Desk service makes it possible for your business to share responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative service desk solution built around ConnectWise Manage, the leading shared professional services automation (PSA) platform for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's experts offer Apple macOS and OS X users a variety of services including desktop support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows networks, Entourage and Exchange Server help, network protection services, and one-on-one training. Progent can help clients to upgrade to macOS from OS X or earlier versions of OS X and Progent can offer help with Apple Mac applications. Progent can also assist you with iPhone integration and Apple iPad synchronization, or moving to Apple's iCloud services. For computer networks based solely on Mac OS X or for systems with a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of designing, integrating and supporting a network environment that is reliable, safe, efficient and able to achieve your organization's business goals.
Lync 2010 provides IM, Real Presence, voice/video conferencing, desktop sharing, as well as IP-based and public switched telephone network (PSTN) telephony. Lync 2010 can extend the capability of Microsoft Exchange Server, SharePoint Server and Office or cloud-based Microsoft 365 and streamlines administration through integration with Active Directory. Lync can also cut capital and operational costs by doing away with VoIP hardware and subscription fees, PBX gear, or conventional teleconferencing solutions. Progent's Microsoft-certified IM and Presence experts offer online and on-premises support to help your company to manage and troubleshoot your existing Lync Server 2010 deployment or assess the benefits of upgrading from Lync to Skype for Business, which is the new release of the product. Progent can also help your organization to plan and execute an efficient Skype for Business migration.
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Progent's Microsoft certified consultants offers remote and on-premises consulting expertise to help your company to manage, maintain, and repair PCs based on Microsoft Windows 7 and also offers assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with change management, network security, backup and restore, online access, mobile device integration, Wi-Fi network design, and 24x7 system monitoring and alerts.
Progent's support experts in Mac and Microsoft Windows technology can show you how to combine Mac and Windows computers into seamless networks with resource sharing and collaboration support. Enabling efficient cooperation among a variety of servers and workstations powered by Apple Mac OS and Windows requires extensive knowledge of and experience with Apple Macintosh and Microsoft technology. Progent's background in Windows and Macintosh service makes it possible to offer world class assistance to businesses that depend on these platforms to keep their strategic edge. Progent's consultants can also help your business to interface Apple's iPhones and iPads with your Windows network.
If your business does not require emergency online support but you think you will need assistance with your network soon, you can conserve time and money and ensure that the right expertise will be ready when you require it by getting in touch with a Progent sales specialist and registering as a client. For more information, call 800-993-9400 or email firstname.lastname@example.org.
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants can provide economical online and on-premises consulting, software development, and technical support services for businesses of any size who intend to migrate to SharePoint 2019 or SharePoint Online from older releases of SharePoint. Progent can help you design and carry out a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates local and cloud-based infrastructure into a cohesive intranet solution.
Progent's Cisco-Premier network engineers can show you how to use Cisco's network management utilities alongside a selection of specialized third-party applications to build a complete network management solution to keep your network running smoothly, conserve limited resources, protect your data, recover quickly from hardware breakdown or malicious assaults, and allow you to add or reassign network resources intelligently and affordably as your business grows.
Progent can help you to design an upgrade to Teams from Skype for Business or Lync Server and install, administer, and troubleshoot a cloud-based or mixed implementation of Teams. Progent can assist you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint, and your PSTN gateway.
Progent's certified engineers can assist you to pilot Microsoft Windows 7 to confirm application and driver compatibility and to check its speed and reliability working with your applications. Progent's consultants can also help you to evaluate the likely strategic value of moving to Microsoft Windows 7. If you decide that Windows 7 fits your business strategy, Progent can help your IT organization to design and execute a smooth migration to Windows 7 from a previous version of Microsoft Windows.
Progent uses a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or local service firms who offer minimal documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by each staff member to every client. The practice of detailing and organizing service records results in more effective service and avoids a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
If your business computer system combines Sun Solaris technology with Microsoft Windows, Progent can show you how to integrate your IT resources into a unified environment that permits all your OS platforms to coexist for easy management, seamless information exchange, high dependability, enhanced throughput, and strong protection. Progent's Sun Solaris and Microsoft Windows integration assistance services include network architecture integration and service, support for Microsoft Windows services for UNIX (SFU), online server monitoring and management, remote technical help and repair, on-site technical support, and Helpdesk services.
Key characteristics of Microsoft Dynamics GP/Great Plains accounting include a modular structure that lets you license only the functionality you require, a standardized architecture built on Microsoft technologies to safeguard your investment and offer a highly integrated environment, enhanced reporting services that permit you to track all activities, revenues and expenses and sales patterns, integration with Microsoft Office to speed access to corporate data, the capability to process data from virtually any db software or workstation software into Microsoft Dynamics GP/Great Plains, plus an open design that makes it easy to develop specialized applications. Progent can show you how to set up and maintain a reliable, protected server and communications network to support Microsoft Dynamics GP/Great Plains, and can offer experienced GP/Great Plains consultants to help you convert the advanced features of Microsoft Dynamics GP/Great Plains accounting into a productive business solution.
Progent offers consulting expertise for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you select, deploy, and manage a WatchGuard Firewall product that aligns with your network security needs and budget. Progent can assist you to maintain legacy WatchGuard firewalls or migrate smoothly to current WatchGuard firewalls.
Progent's team of application experts can provide in-depth support, custom programming, integration assistance, and online classes for leading business applications that address key areas including ERP, general accounting, business reporting, web commerce application design, and the MS Office family of business productivity software. As a Microsoft Partner with years of background delivering high-level consulting and troubleshooting services remotely, Progent can help small businesses anywhere in the United States to save the time and expense associated with travel and on-site activity without compromising the high quality of technical services.
Progent's ransomware experts can assist you to evaluate your ransomware defenses, monitor and guard your IT environment, help with settlement negotiations with a hacker, and rebuild an information system victimized by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
Progent’s Microsoft-certified experts offer small and mid-size companies world-class consulting services for SMS Server 2003 and Configuration Manager, Microsoft's standard tools for update and configuration management. System Center Configuration Manager 2007 is Microsoft's new name for the update management platform previously called Systems Management Server. System Center Configuration Manager provides a variety of new features to Microsoft Systems Management Server 2003 such as comprehensive automation, integrated Vista Microsoft Windows Server 2008 support, quarantine support, and boot image management. Progent’s certified engineers can show you how to use SMS or Configuration Manager effectively for streamlined OS and application installation, security patch control, software metering, and software license compliance. Progent's engineers can also assist your company to migrate smoothly from SMS Server to Configuration Manager.
Progent’s Cisco-Certified technology consultants offer experienced PIX Firewall consulting services encompassing architecture, integration and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and application policy enforcement, mutlivector threat security, and secure access services. Ranging from small, plug-and-play desktop devices for small businesses and home offices to modular gigabit appliances, Cisco PIX firewalls offer a healthy combination of security, performance and availability for business networks of all sizes. PIX firewalls are build around a hardened, specially designed platform, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated security and networking services, including powerful application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN networking, intelligent networking services, and flexible administrative tools. Progent’s Cisco consultants can show you how to select and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small or mid-size company's production servers in a solution that delivers the highest degree of availability and expandability and is in addition easy to migrate to any data center. ProSight Virtual Hosting and management services are built on mature virtualization technologies that allow small businesses with mixed- platform environments to economize significantly on the expense of capital investments, infrastructure support, and network management while benefiting from world-class reliability and an unprecedented level of vendor flexibility.
Progent can provide the guidance of a CRISC-certified risk management expert to assist you to design and deploy an enterprise risk management solution following leading practices identified by CRISC and geared to match your company's risk appetite, business goals, and IT budget.
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to streamline their operations by automating crucial sales activities such as listings, orders, shipments, fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales, merchants can expand their reach, lower their cost of sales, accelerate reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide programming, workflow integration, project management support, and training so you can shorten development time and speed up your return on investment.
Nagios and MRTG are powerful, free monitoring tools that operate under the Linux OS and can be used to analyze UNIX environments, Microsoft Windows networks, or multi-platform networks in which the Linux OS and Windows coexist. Nagios allows network managers to track network services such as SMTP, HTTP, SSH, and PING. Multi Router Traffic Grapher permits you to track the traffic in and out of SNMP-enabled network devices such as servers, routers, and switches. Progent's system monitoring consultants can assist you to utilize both these tools to streamline and troubleshoot your computer network.
Progent's consultants offer remote and onsite consulting services for organizations of all sizes to assess the costs/benefits of migrating to Skype for Business or Skype for Business Online from any release of Lync Server or Office Communications Server. Progent can help your business to plan an on-premises, cloud-based or hybrid topology; integrate Skype for Business with SQL Server,Exchange Server, SharePoint and Office or Microsoft 365; configure high-availability mechanisms; connect Skype for Business with your PSTN gateway; and interface with other communication systems such as Cisco Video Interop Server. Progent's certified information security experts can help you design and validate a security strategy for your Skype for Business deployment that is compliant with government and industry requirements.
Progent's Wireless Consulting Services offer a fast, affordable way for companies of any size to configure, manage and repair advanced wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you design and install appliances such as Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile messaging and online applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Progent's Duo services utilize Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices.