Consulting Support Services for BlackBerry Solutions
BlackBerry wireless PDAs were at one time one of the most popular products for achieving location-independent access to email, scheduling, web-based programs, and other critical business data. Progent offers Downers Grove, Illinois businesses the expertise of BlackBerry-premier professionals who can assist companies to maintain their BlackBerry deployments or migrate efficiently to a modern mobile platform.
As the complexity of small business IT technology has expanded, and as the need for enterprise-class security, dependability, and recoverability has become the standard for companies of any size, successful integration and support of BlackBerry solutions has grown more difficult. To handle areas like security, disaster recovery, and synchronization of BlackBerry handhelds with diverse messaging servers and corporate databases, small businesses often resort to outside support firms who specialize in BlackBerry installation and troubleshooting.
Progent offers the expertise of BlackBerry-certified engineers who can assist small businesses to plan, administer, and troubleshoot BlackBerry-based solutions affordably and effectively, dispensing with the necessity for an internal BlackBerry solutions specialist and lowering the expense and hassle of supporting wireless workers. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified security specialists. This breadth of knowledge, coupled with Progent's proven remote service delivery model, gives small businesses a budget-friendly alternative for integrating BlackBerry technology productively into their information network.
Progent's consultants can assist your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Exchange setup so that your data and email infrastructure operate efficiently with BlackBerry BES Server. Progent can also help you to migrate from previous versions of BlackBerry and Microsoft technology, configure streamlined management utilities so you can monitor and support BlackBerry smartphones throughout your business, recommend security policies that make sense for your company, develop custom mobile applications, and make sure that your IT network infrastructure is appropriately designed to handle your BlackBerry clients. In addition, Progent's business continuity consultants can help make sure that your BlackBerry information is incorporated in your regular backup processes so that it can be restored rapidly and safely.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area
Consulting Help for BlackBerry Enterprise Server (BES)
Research in Motion's advanced solution for managing big groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This powerful software allows Exchange, Lotus, or Groupwise clients to send and receive messages that are encrypted during wireless transit to provide maximum data protection. BlackBerry BES Server also simplifies a wide selection of vital management tasks that span from smartphone configuration and upgrades to mobile security and high availability.
Progent's BlackBerry-premier engineers can assist you to utilize BlackBerry BES Server to do basic tasks like:
- Deploy and manage applications
- Schedule smartphone, program, and policy updates
- Update BlackBerry smartphone firmware wirelessly
- Control client configurations with BES Server's extensive library of IT policies
Progent's BlackBerry-certified consultants can also help you to utilize BES Server to perform key tasks not available with the less advanced BES Server Express. These procedures include:
- Install and support BlackBerry's high-availability infrastructure based on virtual servers
- Deploy BlackBerry devices remotely
- Establish custom administration roles
- Monitor and report on the health of your solution
Expert RIM BlackBerry Consulting Support Services Offered Online from Progent
Progent's authorized RIM BlackBerry support specialists are available by phone to provide expert technical help to companies in the Downers Grove region or throughout the state of Illinois. Progent's seasoned remote technical support experts have helped businesses resolve computer issues and cut IT service costs in every state in the country and built a large following of loyal customers. (Refer to Progent's client testimonials.)
Progent can provide remote consulting support for a broad array of technologies associated with BlackBerry software and devices such as synchronization, integration with Microsoft Exchange, managing BlackBerry Enterprise Server, and improving mobile security. Major BlackBerry credentials awarded to Progent's consulting experts include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to carry out basic support operations including setting up BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters and auto-signature, changing user profiles, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company email solution. Progent's seasoned service professionals can in addition assist you to resolve a wide array of problems associated with synchronization, handset detection, messaging reconciliation, web browsing, wireless connectivity, IM, workstation software installation, and Desktop Redirector.
As a leader in delivering countrywide remote technical assistance for small business networks, Progent can provide fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your BlackBerry technical support costs at a minimum and, by dealing with issues quickly, optimizes the efficiency of your BlackBerry clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry specialist can help you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform critical procedures including resolving enterprise activation issues, registering and deleting BlackBerry device clients, setting activation passwords, implementing over-the-air program loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore processes.
Progent's BlackBerry engineers can also show you how to operate administration tools like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and utilizing WiFi for activation. Also, Progent can help you understand the role of operational policies in the BlackBerry Enterprise system and assist you to select and install sensible security configurations.
Progent's certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Microsoft Exchange architecture for working in conjunction with BlackBerry BES Server or move your BlackBerry solution to the latest edition of Microsoft Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging system based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers support skills in important technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to install and delete BlackBerry smartphone clients on Microsoft Exchange and Microsoft Active Directory, set up, track, and manage BlackBerry BES Server, manage BlackBerry handhelds and client accounts, back up and maintain storage groups, configure permissions, install the MDS and Instant Messaging, deploy push and pull access control lists, control Microsoft Exchange Server data flow, create, edit, and apply wireless LAN and Virtual Private Network configuration sets, set up SNMP traps, and produce reports based on SNMP data.
Progent's BlackBerry engineer can help you with your BlackBerry technology in a number of settings that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.
Contact Progent to Get Assistance from a RIM BlackBerry-Qualified Consultant
In order to ask Progent about technical support for BlackBerry wireless integration, call 1-800-993-9400 or see Contact Progent.