Consulting Support Services for BlackBerry Environments
BlackBerry ConsultantsBlackBerry wireless PDAs were at one time one of the most popular products for maintaining anytime-anywhere access to email, scheduling, web-based applications, and other vital business data. Progent offers Downers Grove, Illinois companies the services of BlackBerry-premier consultants who can assist organizations to maintain their BlackBerry deployments or transition efficiently to a current smartphone solution.

As the sophistication of small company IT technology has expanded, and as the need for world-class protection, dependability, and disaster recovery has become the norm for organizations of all sizes, effective integration and support of BlackBerry solutions has grown increasingly challenging. To handle issues such as data protection, business continuity, and synchronization of BlackBerry PDAs with diverse email systems and shared databases, small organizations frequently turn to external support professionals who specialize in RIM BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-premier engineers who can help small organizations to plan, administer, and troubleshoot BlackBerry-based environments affordably and efficiently, dispensing with the necessity for an in-house BlackBerry solutions expert and reducing the cost and stress of maintaining wireless work groups. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security specialists. This range of knowledge, combined with Progent's efficient remote support capabilities, provides small businesses an economical solution for incorporating RIM BlackBerry technology seamlessly into their information system.

Progent's consultants can help your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your database and messaging systems operate optimally with BlackBerry BES Server. Progent can also assist you to migrate from previous releases of BlackBerry and Microsoft software, configure easy-to-use administration tools to enable you to track and control BlackBerry devices throughout your company, recommend security policies that make sense for your company, develop custom wireless applications, and ensure that your IT network infrastructure is properly configured to handle your BlackBerry clients. Also, Progent's business continuity specialists can help make sure that your BlackBerry information is included in your regular backup procedures so that it can be restored rapidly and safely.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.

Onsite IT Consulting
Progent locations in Chicago Metro Area

City Address Phone Link
Chicago 500 North Michigan Avenue
Chicago, IL 60611
United States
(312) 800-0223 Chicago Network Support Services
Downers Grove 1431 Opus Place, Suite 110
Downers Grove, IL 60515
United States
(331) 251-1422 Downers Grove Network Support Services
Schaumburg 1900 E Golf Rd, Suite 950
Schaumburg, IL 60173
United States
(847) 944-8599 Schaumburg Network Support Services
Skokie 5250 Old Orchard Rd, Suite 300
Skokie, IL 60077
United States
(224) 534-2088 Skokie Network Support Services


Integration Services for BlackBerry BES Server
BlackBerry Enterprise Server streamlines administration and support of RIM BlackBerry devices, providing a single solution for controlling key tasks like device installation, updates, and deactivation and providing a solid foundation for data protection and fault tolerance. BlackBerry Enterprise Server (BES) supports transparent communication between Microsoft Exchange, Groupwise, or Lotus Domino messaging servers and BlackBerry smartphones and allows remote synchronization.

BlackBerry BES Server Configuration Assistance

BlackBerry Enterprise Server offers a wealth of security capabilities beginning with automatic encryption of information sent between a BlackBerry smartphone and BlackBerry BES Server using AES or Triple Data Encryption Standard (Triple DES). BES Server also permits excellent flexibility in selecting degrees of protection to match the specific needs of your network. Progent's BlackBerry certified consultants can assist you to choose powerful security functions and enable them wirelessly. Examples of these wirelessly selectable security settings include:

  • Disable a BlackBerry smartphone
  • Wipe data from a lost or stolen BlackBerry smartphone
  • Disable Bluetooth
  • Enable built-in protection against malware

BES Server also provides versatility in determining ways to prevent users from loading or running unsecure or unauthorized code. Progent can assist you to select protective processes such as:

  • List exactly what programs are permitted on the device
  • Prevent third-party applications from using non-volatile memory on the BlackBerry device
  • Select what resources third-party programs can use on the device
  • Limit the kinds of access third-party programs running on the smartphone can initialize
  • Prevent all third-party software from being loaded or executed on the device

How Progent Can Help You to Maintain and Troubleshoot Your BlackBerry Environment
Progent can provide an experienced engineer who has earned certifications from Research in Motion in all major facets of BlackBerry integration. Progent's BlackBerry consulting services range from troubleshooting synchronization issues to architecting wireless workforce solutions built around BlackBerry BES Server. These BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent offers the support of a BlackBerry Certified Solution Designer to assist your business to design, deploy, validate, repair, and document a mobile wireless solution built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry include business and technology needs analysis, solution architecture, deployment strategy and execution, performance optimization, configuration of a high-availability architecture, information backup and business recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional goals and to create a mobile wireless solution that meets your IT budget and aligns with your business strategy. Progent can clarify the impact of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's ability to support a BlackBerry Enterprise Server, assist your organization to decide which administration model and equipment match your needs, and analyze your messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices about alternatives for software versions, server hardware and storage, network design, and application set up.

To optimize network protection, Progent's BlackBerry-certified consultant can help you to choose and configure sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-premier security specialists to run network-wide security vulnerability and compliance validation and recommend enhancements to account for your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email system powered by Microsoft Exchange. Progent's BlackBerry engineer has expertise in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can help you to install and remove BlackBerry smartphone clients on Microsoft Exchange Server and Microsoft Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry handhelds and client accounts, back up and maintain storage groups, apply permissions, install the MDS and Instant Messaging, install push and pull access control lists, control Microsoft Exchange data flow, create, update, and assign WLAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and generate reports to summarize SNMP data.

Progent's BlackBerry expert can help you with your BlackBerry solution in a number of settings that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent to Get Assistance from a BlackBerry-Certified Expert
In order to contact Progent about engineering help for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or see Contact Progent.



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    Progent's Cisco CCIE-certified Wi-Fi infrastructure experts can provide remote or onsite integration and debugging support to help you to design, implement, update, optimize, manage and troubleshoot Aironet Wi-Fi AP environments of any size or topology. Progent's Cisco Wi-Fi controller consultants can also help you to integrate your Wi-Fi environment with your wired network infrastructure and cloud-based resources to create an enterprise-wide connectivity solution that is simple to administer and scale. Progent also can provide affordable wireless site surveys to assist you to determine the most efficient selection, placement and setup of Aironet wireless APs to accommodate your unique workplace design, building structure, and anticipated workloads.

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    Progent's Cisco Jabber consultants can provide remote or on-premises expertise to help organizations of any size to design, implement, maintain, upgrade or debug Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent can provide in-depth support for the products, technologies and services that go into building an end-to-end Cisco Jabber collaboration solution such as Cisco network devices and management tools, Microsoft 365 apps, Windows and Mac computers, iOS and Google Android smartphones, SIP trunking, Wi-Fi systems, security and compliance, cloud computing, telepresence systems, PBX products, disaster recovery preparedness, and other components of a cohesive collaboration ecosystem.

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    Small to middle size companies can now enjoy all the benefits of Operations Manager and in addition have quick access to Progentís Microsoft Premier network consulting experts. With Progent's affordably priced network support programs, small and midsize businesses can choose a basic Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing package. Progent supports Microsoft System Center Operations Manager to provide small company networks enterprise-class availability, security, and productivity.

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    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has few competitors. Small businesses who work with trusted freelance consultants or who employ in-house IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more robust, protected, and efficient.

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    DoubleTake/Carbonite Software offers a selection of tools designed to provide small companies a range of cost-effective alternatives for backing up and recovering vital applications such as Microsoft Exchange Server, SQL Server, RIM Blackberry, and Microsoft Office SharePoint. Progentís business continuity planning experts have in-depth backgrounds integrating DoubleTake/Carbonite products into small business information systems to create an advanced level of fault tolerance and business continuity capability at an affordable price.

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    Progent's Microsoft-certified consultants can assist your business to plan for, implement, and administer System Center 2012 R2 Configuration Manager. Progent can help you to migrate smoothly to Configuration Manager 2012 from an older device management platform or assist you to modify your existing SCCM 2012 environment to support your changing business requirements. In addition, Progent can assist you to build a software foundation that extracts the most value from SCCM 2012 by delivering advanced consulting support for associated Microsoft technologies such as Active Directory Domain Services, SQL Server and SQL Server Reporting Services (SSRS), and IIS.

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    Progent can help your business to plan and implement a smooth transition from a Sun Solaris-based information system to a network based on Microsoft Windows and suited for supporting Microsoft's powerful office productivity products, business applications, and developer tools. Progent's Sun Solaris, Windows and Cisco engineers and software development experts can show you how to guard your information and minimize business discontinuity by designing an effective migration plan that preserves your current assets in Solaris application and technology. UNIX-to-Windows transition consulting expertise offered by Progent include evaluation of current environment, transition planning and testing, Microsoft Exchange migration support, information and application software migration, and server and storage transition and economization.

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    Progent has over a decade of background deploying, and supporting the key platforms that make up Microsoft System Center and can assist your organization to design, deploy, maintain, and repair your Microsoft System Center 2012 R2 solution to maximize the availability and responsiveness of your critical IT resources across multiple Windows and Linux/Unix operating systems and local and Cloud-based fabric. Progent can help you to migrate to the latest version of System Center from an older one or from a third-party IT management platform to provide the benefits of best-in-class deployment, management automation, security and compliance, plus infrastructure and application availability and performance monitoring.

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    Progentís Microsoft certified experts offer a range of consulting services for Microsoft Dynamics GP. Microsoft Dynamics GP is a financial and business analysis tool built, like all Microsoft accounting solutions, on the expandable and popular foundation of Windows technology. Dynamics GP offers a cost-effective tool for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is easy to install and integrate, and with its modular design you are able to purchase only the capability you currently need, with the ability to expand clients and enlarge capabilities when necessary. Progentís Microsoft Dynamics GP support engineers can help you deploy, configure and administer the latest version of Microsoft Dynamics GP or migrate efficiently from an older release.

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  • CRISC Risk and Information Systems Control Professionals
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    Progent offers the guidance of a CRISC-certified risk management consultant to help you to plan and deploy an enterprise risk management strategy based on leading practices promoted by CRISC and crafted to align with your company's risk tolerance, business goals, and budgetary guidelines.


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