Consulting and Technical Support for BlackBerry Solutions
BlackBerry Support ServicesBlackBerry wireless PDAs were once among the most popular products for maintaining mobile connectivity to messaging, calendars, web-based applications, and other critical business data. Progent can provide Downers Grove, Illinois companies the services of BlackBerry-certified professionals who can help organizations to manage their BlackBerry environments or transition smoothly to a more popular smartphone platform.

As the sophistication of small business IT technology has expanded, and as the demand for enterprise-class protection, dependability, and disaster recovery has grown to be the standard for organizations regardless of size, effective integration and support of RIM BlackBerry technology has grown more difficult. To address issues like security, business continuity, and synchronization of BlackBerry PDAs with diverse email servers and shared databases, small organizations frequently turn to external support firms who offer expertise in BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-premier consultants who can assist small organizations to plan, manage, and troubleshoot BlackBerry-based solutions affordably and efficiently, dispensing with the need for an in-house BlackBerry solutions specialist and reducing the expense and hassle of maintaining mobile workers. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security professionals. This range of experience, coupled with Progent's proven remote support capabilities, gives small businesses an affordable alternative for integrating BlackBerry products productively into their business information system.

Progent's engineers can help your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Exchange Server 2016 setup so that your data and email infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also assist you to upgrade from previous versions of BlackBerry and Microsoft software, set up easy-to-use management utilities to help you monitor and control BlackBerry smartphones across your company, define security policies that make sense for your company, customize wireless software, and make sure that your network architecture is appropriately designed to handle your BlackBerry users. In addition, Progent's business continuity specialists can help ensure that your BlackBerry data is included in your regular backup processes in order that it can be restored rapidly and thoroughly.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.

Chicago Onsite IT Consulting
Progent locations in the Chicago Metro Area

City Street Address Contact Information
Chicago 500 North Michigan Avenue
Chicago, Illinois 60611
Sales Phone: 312-800-0223

Link: Chicago Network Support Services
Downers Grove 650 Warrenville Rd
Lisle, Illinois 60532
Sales Phone: 331-251-1422

Link: Downers Grove Network Support Services
Schaumburg 1900 E Golf Rd
Suite 950
Schaumburg, Illinois 60173
Sales Phone: 847-944-8599

Link: Schaumburg Network Support Services
Skokie 1363 Shermer Road
Northbrook, Illinois 60062
Sales Phone: 224-534-2088

Link: Skokie Network Support Services

Integration Expertise for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies management and maintenance of BlackBerry smartphones, providing a single solution for controlling critical jobs like smartphone installation, upgrades, and deactivation and providing a solid infrastructure for security and fault tolerance. BlackBerry BES Server supports transparent integration between Exchange Server, Novell GroupWise, or Lotus messaging servers and BlackBerry smartphones and supports remote synchronization.

RIM BlackBerry BES Server Configuration Help

BlackBerry BES Server includes a wealth of data protection options beginning with advanced data encryption of messages sent between a BlackBerry wireless handset and BES Server using AES or Triple DES. BES Server also permits excellent versatility in selecting levels of protection to meet the special needs of your network. Progent's BlackBerry authorized engineers can help you to choose powerful security features and enable them wirelessly. Examples of these over-the-air selectable security settings include:

  • Lock down a BlackBerry device
  • Erase information from a missing BlackBerry device
  • Lock out Bluetooth
  • Activate built-in defenses against malicious attacks

BES Server also offers versatility in selecting how to keep mobile users from loading or executing unsafe or unauthorized applications. Progent can assist you to choose blocking techniques like:

  • Specify precisely what programs are permitted on the device
  • Prevent third-party software from allocating persistent storage on the BlackBerry device
  • Select which functions external programs can use on the BlackBerry device
  • Limit the kinds of access third-party software running on the smartphone can initialize
  • Block all external programs from being loaded or run on the device

Professional BlackBerry Technical Services Available Online from Progent
Progent's authorized RIM BlackBerry engineers are accessible remotely to provide expert technical help to businesses in the Downers Grove region or anywhere in the state of Illinois. Progent's experienced remote consulting team has helped businesses solve network problems and reduce support costs in each state in the U.S. and built a large base of loyal customers. (Refer to Progent's client testimonials.)

Progent offers remote help for a broad selection of issues associated with RIM BlackBerry software and devices such as wireless synchronization, integration with Exchange Server, managing BlackBerry BES Server, and improving wireless security. Major RIM BlackBerry credentials awarded to Progent's support professionals include:

BlackBerry Certified Support Specialist
Blackberry HelpA Progent BlackBerry Certified Support Specialist can help your company to perform basic support operations such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, launching e-mail filters and auto-signature, editing user accounts, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to work with your corporate messaging solution. Progent's seasoned experts can in addition help you to resolve a wide array of issues concerning synchronization, handset detection, messaging reconciliation, web access, mobile connections, Instant Messaging, workstation software installation, and Desktop Redirector.

As a leader in delivering countrywide online consulting services for small company IT networks, Progent offers fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your BlackBerry technical support costs low and, by dealing with issues promptly, maximizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry specialist can assist you to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical tasks such as troubleshooting enterprise activation problems, registering and removing BlackBerry smartphone clients, activating passwords, implementing wireless software installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry-certified engineers can also assist you to operate administration tools like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and utilizing WiFi for activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry Enterprise system and assist you to select and implement sensible security options.

Progent's Microsoft-certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Microsoft Exchange Server architecture for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, administering, tracking, and troubleshooting one or several BlackBerry BES Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry-certified consultant has support skills in important areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can assist you to add and delete BlackBerry smartphone clients on Exchange and Active Directory, set up, track, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, archive and manage storage groups, apply permissions, set up the MDS and Instant Messaging, install push and pull access control lists, control Exchange Server data flow, generate, edit, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a variety of settings that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to design, install, test, troubleshoot, and document a wireless environment built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and network requirements assessment, system architecture, roll-out strategy and implementation, performance optimization, configuration of a high-availability architecture, data backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional goals and to design a mobile wireless environment that fits within your information technology budget and supports your business strategy. Progent can clarify the implications of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's ability to accommodate a BlackBerry Enterprise Server, assist you to decide which administration model and physical components meet your needs, and analyze your messaging environment configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can make informed decisions about options for software versions, server hardware and storage, network topology, and application configuration.

To maximize network security, Progent's BlackBerry-certified consultant can help your company to choose and enable appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-premier security specialists to perform network-wide security assessment and compliance testing and suggest improvements to support your BlackBerry solution.

Contact Progent to Get Assistance from a RIM BlackBerry-Qualified Specialist
To ask Progent about consulting help for BlackBerry mobile wireless integration, phone 1-800-993-9400 or visit Contact Progent.