Consulting and Technical Support Services for BlackBerry Technology
BlackBerry Support ServicesBlackBerry mobile smartphones were once among the most successful products for maintaining mobile access to email, scheduling, web programs, and other vital business data. Progent can provide Downers Grove, Illinois businesses support from BlackBerry-certified consultants who can assist businesses to manage existing BlackBerry deployments or migrate smoothly to a modern smartphone solution.

As the complexity of small business networks has increased, and as the need for enterprise-class security, dependability, and disaster recovery has grown to be the standard for organizations of all sizes, effective integration and maintenance of BlackBerry solutions has become more challenging. To handle issues like security, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging systems and corporate databases, small businesses frequently resort to external consulting professionals who offer expertise in BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-premier consultants who can assist small organizations to plan, administer, and repair BlackBerry-based solutions economically and efficiently, dispensing with the need for an in-house BlackBerry solutions expert and reducing the cost and hassle of maintaining mobile workers. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified security professionals. This range of knowledge, coupled with Progent's efficient remote support capabilities, gives small businesses an economical alternative for integrating BlackBerry technology productively into their business information network.

Progent's consultants can assist your business with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Microsoft Exchange setup so that your data and email infrastructure work efficiently with BlackBerry BES Server. Progent can also show you how to migrate from older editions of BlackBerry and Microsoft software, configure streamlined administration tools to enable you to track and control BlackBerry devices across your business, recommend security policies that make sense for your company, customize mobile software, and ensure that your IT network infrastructure is appropriately configured to handle your BlackBerry users. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry information is included in your scheduled backup processes so that it can be recovered quickly and thoroughly.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.

Onsite IT Consulting
Progent locations in Chicago Metro Area

City Address Phone Link
Chicago 500 North Michigan Avenue
Chicago, IL 60611
312-800-0223 Chicago Network Support Services
Downers Grove 1431 Opus Place, Suite 110
Downers Grove, IL 60515
331-251-1422 Downers Grove Network Support Services
Schaumburg 1900 E Golf Rd, Suite 950
Schaumburg, IL 60173
847-944-8599 Schaumburg Network Support Services
Skokie 5250 Old Orchard Rd, Suite 300
Skokie, IL 60077
224-534-2088 Skokie Network Support Services

Integration Support Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies management and support of RIM BlackBerry smartphones, providing a centralized solution for controlling critical tasks like smartphone installation, updates, and retirement while also offering a solid infrastructure for security and high availability. BlackBerry Enterprise Server supports transparent integration between Microsoft Exchange, Groupwise, or Domino messaging platforms and BlackBerry smartphones and allows wireless synchronization.

BlackBerry BES Server Integration Support

BES Server features a wealth of data protection capabilities starting with automatic data encryption of information transmitted between a BlackBerry smartphone and BES Server based on AES or Triple DES. BES Server also allows great flexibility in adjusting degrees of security to meet the specific requirements of your mobile environment. Progent's BlackBerry certified engineers can assist you to choose advanced security features and activate them remotely. Samples of these over-the-air selectable security features include:

  • Disable a BlackBerry smartphone
  • Erase information from a lost or stolen BlackBerry device
  • Lock out Bluetooth
  • Activate internal defenses against malicious attacks

BlackBerry Enterprise Server also provides versatility in selecting ways to keep mobile users from installing or running unsafe or unauthorized applications. Progent can help you to choose blocking processes like:

  • Specify exactly what applications are allowed on the device
  • Prevent third-party applications from allocating persistent memory on the BlackBerry device
  • Determine what functions external programs can access on the BlackBerry device
  • Restrict the types of connections external applications running on the smartphone can initialize
  • Prevent all external software from being installed or run on the BlackBerry smartphone

Some Ways That Progent Can Help You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned engineer who has earned accreditations from Research in Motion in all key facets of BlackBerry technology. Progent's BlackBerry consulting skills span areas from resolving synchronization problems to architecting wireless productivity solutions based on BlackBerry BES Server. These RIM BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingProgent's BlackBerry Certified Support Specialist can assist your business to perform common support functions including setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account settings, launching messaging filters and auto-signature, changing user accounts, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to run with your corporate messaging software. Progent's seasoned experts can in addition assist you to troubleshoot a broad array of problems concerning synchronization, handset detection, email consistency, web browsing, mobile connectivity, Instant Messaging, workstation application installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide remote support for small business networks, Progent offers responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your wireless support expenses low and, by handling problems promptly, maximizes the efficiency of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can help you to utilize tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform important tasks such as resolving enterprise activation problems, adding and removing BlackBerry smartphone clients, activating passwords, configuring over-the-air program loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry engineers can also show you how to use administration software such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and using wireless LANs for activation. Also, Progent can help you understand the role of IT policies in the BlackBerry BES environment and help your company to define and install appropriate security configurations.

Progent's Microsoft-certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Microsoft Exchange infrastructure for working smoothly with BlackBerry BES Server or move your BlackBerry solution to the latest edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry-certified consultant has support skills in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can assist you to install and remove BlackBerry smartphone users on Microsoft Exchange Server and Windows Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry devices and client accounts, archive and maintain storage groups, configure permissions, install the Mobile Data System and IM, install access control lists, manage Exchange Server data flow, create, edit, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and produce reports to summarize SNMP results.

Progent's BlackBerry engineer can support your BlackBerry solution in a variety of settings that can include Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent to Get Assistance from a BlackBerry-Certified Consultant
If you wish to contact Progent about technical support for BlackBerry mobile wireless technology, call 1-800-993-9400 or see Contact Progent.

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