Consulting and Technical Support for BlackBerry Technology
BlackBerry Consulting ServicesBlackBerry wireless smartphones were once among the most successful solutions for achieving mobile connectivity to email, scheduling, web-based applications, and other vital business data. Progent offers Downers Grove, Illinois companies the services of BlackBerry-premier consultants who can help organizations to manage their BlackBerry deployments or migrate smoothly to a more popular mobile solution.

As the complexity of small company IT technology has increased, and as the demand for enterprise-class protection, reliability, and disaster recovery has grown to be the standard for organizations of any size, successful deployment and maintenance of BlackBerry solutions has grown more challenging. To deal with issues such as data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of messaging systems and company databases, small businesses frequently resort to outside consulting professionals who specialize in BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-premier consultants who can assist small organizations to design, manage, and repair BlackBerry solutions economically and effectively, dispensing with the need for an internal BlackBerry technology expert and lowering the cost and stress of maintaining wireless workers. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This range of experience, coupled with Progent's efficient online support model, gives small businesses a budget-friendly alternative for integrating BlackBerry technology seamlessly into their business information system.

Progent's experts can help you with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange setup so that your database and messaging systems operate efficiently with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous editions of BlackBerry and Microsoft technology, configure streamlined administration utilities to enable you to monitor and support BlackBerry devices throughout your company, recommend security policies that are right for your business, customize mobile applications, and make sure that your network architecture is appropriately configured to accommodate your BlackBerry clients. Also, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your scheduled backup processes so that it can be restored quickly and thoroughly.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.

Onsite IT Consulting
Progent locations in Chicago Metro Area

City Address Phone Link
Chicago 500 North Michigan Avenue
Chicago, IL 60611
United States
(312) 800-0223 Chicago Network Support Services
Downers Grove 1431 Opus Place, Suite 110
Downers Grove, IL 60515
United States
(331) 251-1422 Downers Grove Network Support Services
Schaumburg 1900 E Golf Rd, Suite 950
Schaumburg, IL 60173
United States
(847) 944-8599 Schaumburg Network Support Services
Skokie 5250 Old Orchard Rd, Suite 300
Skokie, IL 60077
United States
(224) 534-2088 Skokie Network Support Services


Consulting Support Services for BlackBerry BES Server
RIM's advanced solution for administering large collections of BlackBerry wireless handsets is the BlackBerry BES Server. This sophisticated software allows Exchange Server, Domino, or Novell GroupWise clients to send and receive emails that are encrypted in wireless transit to ensure optimum security. BlackBerry Enterprise Server also streamlines a wide variety of key administrative jobs ranging from BlackBerry deployment and updates to mobile security and fault tolerance.

RIM BlackBerry Enterprise Server Integration Assistance

Progent's BlackBerry-certified engineers can show you how to utilize RIM BlackBerry BES Server to do basic tasks like:

  • Deploy and manage applications
  • Plan device, program, and IT policy updates
  • Upgrade BlackBerry smartphone software remotely
  • Manage client settings with BlackBerry's extensive selection of IT policies

Progent's BlackBerry-premier consultants can also assist you to utilize BlackBerry Enterprise Server to perform key tasks not available with the entry-level BES Server Express. These procedures include:

  • Install and support BlackBerry's high-availability infrastructure using VMware
  • Install BlackBerry smartphones wirelessly
  • Establish specialized management roles
  • Automatically track and report on the health of your solution

Professional BlackBerry Technical Services Available Online from Progent
Progent's certified RIM BlackBerry support specialists are available remotely to provide prompt technical help to companies in the Downers Grove region or throughout Illinois. Progent's experienced online technical support team has helped IT organizations resolve computer problems and reduce IT service costs in every state in the country and built a large base of loyal customers. (Refer to Progent's customer testimonials.)

Progent can provide online assistance for a wide array of technologies associated with RIM BlackBerry products including wireless synchronization, configuration with Exchange, managing BlackBerry Enterprise Server, and strengthening wireless security. Important BlackBerry credentials earned by Progent's support experts include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging system powered by Microsoft Exchange Server. Progent's BlackBerry engineer offers expertise in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to add and delete BlackBerry smartphone users on Microsoft Exchange and Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry handhelds and client accounts, archive and support storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, deploy push and pull access control lists, manage Microsoft Exchange Server data flow, create, update, and apply wireless LAN and VPN configuration sets, implement SNMP traps, and produce reports to summarize SNMP data.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a number of environments that can include Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, validate, troubleshoot, and document a wireless environment based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry include business and network requirements analysis, solution design, roll-out strategy and implementation, performance tuning, configuration of a high-availability architecture, data backup and business recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational objectives and to create a mobile wireless environment that meets your IT budget and supports your business plans. Progent can clarify the impact of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network architecture's ability to support a BlackBerry Enterprise Server, assist you to decide which administration model and physical components meet your needs, and analyze your email and messaging system topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can make informed choices about alternatives for software editions, server hardware and mass storage, network design, and application configuration.

To optimize network protection, Progent's BlackBerry consultant can assist your company to select and activate appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-certified security engineers to run company-wide security assessment and compliance validation and recommend improvements to support your BlackBerry environment.

Call or Email Progent to Get Help from a RIM BlackBerry-Qualified Expert
In order to ask Progent about technical support for BlackBerry wireless solutions, phone 1-800-993-9400 or see Contact Progent.



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