Consulting Support Services for BlackBerry Environments
BlackBerry Support ServicesBlackBerry wireless PDAs were once among the most popular solutions for achieving location-independent access to email, scheduling, web applications, and other vital business information. Progent offers Downers Grove, Illinois businesses support from BlackBerry-premier consultants who can help businesses to manage their BlackBerry deployments or migrate smoothly to a current smartphone platform.

As the sophistication of small company IT technology has expanded, and as the demand for enterprise-class protection, reliability, and disaster recovery has become the standard for businesses regardless of size, effective deployment and support of BlackBerry technology has grown more challenging. To handle areas like data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of messaging systems and company databases, small organizations often resort to outside consulting professionals who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-certified consultants who can help small businesses to plan, administer, and repair BlackBerry solutions economically and effectively, doing away with the need for an in-house BlackBerry technology specialist and reducing the expense and hassle of maintaining wireless work groups. Progent's BlackBerry technology specialists have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This range of experience, coupled with Progent's efficient remote service delivery capabilities, provides small businesses an affordable alternative for incorporating BlackBerry technology seamlessly into their IT network.

Progent's engineers can help you with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 deployment and Exchange setup so that your data and messaging systems work efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from previous releases of BlackBerry and Microsoft technology, configure streamlined management tools to enable you to monitor and control BlackBerry smartphones across your company, define security policies that make sense for your company, customize wireless software, and make sure that your IT network architecture is appropriately configured to handle your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is incorporated in your regular backup procedures so that it can be recovered quickly and thoroughly.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.

Onsite IT Consulting
Progent locations in Chicago Metro Area

City Address Phone Link
Chicago 500 North Michigan Avenue
Chicago, IL 60611
United States
(312) 800-0223 Chicago Network Support Services
Downers Grove 1431 Opus Place, Suite 110
Downers Grove, IL 60515
United States
(331) 251-1422 Downers Grove Network Support Services
Schaumburg 1900 E Golf Rd, Suite 950
Schaumburg, IL 60173
United States
(847) 944-8599 Schaumburg Network Support Services
Skokie 5250 Old Orchard Rd, Suite 300
Skokie, IL 60077
United States
(224) 534-2088 Skokie Network Support Services


Consulting Expertise for BlackBerry Enterprise Server (BES)
RIM's high-end platform for administering large groups of BlackBerry smartphones is the BlackBerry Enterprise Server. This sophisticated software enables Microsoft Exchange Server, Domino, or Novell GroupWise clients to send and receive messages that are encrypted in wireless transit to provide optimum security. BlackBerry BES Server also streamlines a wide selection of critical management jobs that span from smartphone deployment and updates to wireless security and fault tolerance.

BlackBerry Enterprise Server Troubleshooting Help

Progent's BlackBerry-certified engineers can help you utilize RIM BlackBerry BES Server to perform basic tasks like:

  • Deploy and manage applications
  • Plan device, application, and IT policy updates
  • Upgrade BlackBerry smartphone software wirelessly
  • Control user and group settings with BlackBerry's vast selection of IT policies

Progent's BlackBerry-premier engineers can also help your company to use BES Server to perform important procedures not supported by the entry-level BES Server Express. These procedures include:

  • Set up and support BlackBerry's high-availability architecture based on virtual servers
  • Deploy BlackBerry smartphones wirelessly
  • Set specialized management roles
  • Monitor and report on the overall health of your system

Professional BlackBerry Consulting and Technical Support Offered Online from Progent
Progent's certified RIM BlackBerry engineers are accessible by phone to deliver prompt assistance to businesses in the Downers Grove area or anywhere in Illinois. Progent's experienced online technical support experts have helped IT organizations solve computer issues and cut IT service costs in each state in the United States and established a substantial base of loyal clients. (See Progent's client testimonials.)

Progent can provide online help for a wide array of technologies associated with RIM BlackBerry software and devices such as wireless synchronization, integration with Microsoft Exchange, setting up BlackBerry BES Server, and strengthening wireless security. Major RIM BlackBerry certifications awarded to Progent's consulting professionals include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to help your company to plan, deploy, test, troubleshoot, and produce documentation for a wireless solution based upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's advanced consulting services for BlackBerry technology include business and technology requirements assessment, system architecture, deployment strategy and implementation, performance tuning, configuration of a high-availability architecture, data backup and business recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical objectives and to create a mobile wireless system that fits within your IT budget and supports your business strategy. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's suitability to support a BlackBerry Enterprise Server, help you to decide which management approach and physical components meet your needs, and evaluate your messaging system topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make informed choices about alternatives for software editions, server hardware and storage, network architecture, and application set up.

To optimize system security, Progent's BlackBerry-certified consultant can assist your company to select and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-premier security engineers to run company-wide security assessment and compliance validation and suggest enhancements to account for your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email environment powered by Microsoft Exchange Server. Progent's BlackBerry-certified consultant has support skills in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can show you how to install and delete BlackBerry device users on Exchange and Microsoft Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, archive and maintain storage groups, configure permissions, install the Mobile Data System (MDS) and IM, deploy push and pull access control lists, control Exchange data flow, create, edit, and apply wireless LAN and VPN configuration sets, implement SNMP traps, and produce reports based on SNMP results.

Progent's BlackBerry consultant can help you with your BlackBerry solution in a variety of environments such as Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent to Get Support from a RIM BlackBerry-Qualified Specialist
To get in touch with Progent about engineering support for BlackBerry wireless solutions, phone 1-800-993-9400 or go to Contact Progent.



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    Systems Management Server 2003 offers added functionality for change and configuration management of Windows-powered networks through introducing Feature Packs. Feature Packs reduce the net administrative costs of managing and configuring software products by making it simpler to copy system images, manage mobile devices, and operate management utilities. In addition to alerting you about ways to cut management expenses by installing Microsoft SMS 2003 Feature Packs, Progent's consulting experts can help you plan and perform IT projects involving areas that Feature Packs are intended to make more efficient. Progent's migration and upgrade services can minimize spending and reduce business disruption as you transition to the latest operating systems and applications. Progent's wireless consulting experts can show you how to define efficient processes and standards to manage handheld computers and intelligent mobile communication devices so your field force stays productive and secure. Progent's CISSP-certified engineers and CISM-certified security experts can show you how to design a security plan that incorporates policies, procedures and technologies to keep your IT computer system safe.

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    Progent offers several network security packages intended to deliver larger enterprises an impartial and comprehensive network security evaluation from a group of premier security consultants. All Progent's security evaluation packages incorporate a collection of procedures including automated scans from within and from beyond your company security perimeter, professional analysis of scanned data by certified security consultants, production of a report explaining the findings, plus an interactive high-level executive outbrief and a detailed interactive outbrief for internal IT administrators.

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    Progent's Microsoft-certified consultants can help you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, create pilot systems and rollout plans, tune your infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid datacenters, educate your IT management staff, develop an enterprise-wide security plan, streamline IT administration, help with creating applications, and build and test a disaster recovery/business continuity plan.

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