For offices of any size in Downers Grove Illinois, Progent can provide convenient, quick, and economical communication with Cisco CCIE-Premier network experts. Cisco CCIEs are top-level networking experts who achieve this elite certification by completing strenuous examinations by Cisco. CCIEs can handle the most complex problems surrounding network integration, troubleshooting, and optimization. Progent's CCIE-certified support specialists operate directly with Cisco's internal engineers in analyzing anomalies with IOS or Cisco NX-OS utilities and coming up with temporary alternatives or receiving program patches to correct problems. A Cisco certified CCIE knows how to detect the source of network problems whether from hardware or software.

Progent can provide fast and affordable remote contact with a CCIE expert so that you can get high-level help for complex network problems that are affecting your business but are outside the scope of your ordinary IT support resources. Progent's Cisco CCIE-Premier network experts can examine your system using state-of-the-art remote connectivity utilities that allow them to perform rapid and efficient diagnosis and resolution of critical network issues.

Progent's CCIE Support Services
The vast majority of CCIEs are employed by big enterprises or nationwide Internet providers, and so their skills are not easily accessible to smaller businesses. Progent is one of the few service providers that makes CCIEs accessible to support small and medium sized companies. Also, Progent can provide quick contact with a CCIE remotely so that you can get timely help for urgent network problems that are hurting business efficiency. To find out how to get in touch with a Progent CCIE for immediate help with your network, visit remote network help.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.

Onsite IT Consulting
Progent locations in Chicago Metro Area

City Address Phone Link
Chicago 500 North Michigan Avenue
Chicago, IL 60611
United States
(312) 800-0223 Chicago Network Support Services
Downers Grove 1431 Opus Place, Suite 110
Downers Grove, IL 60515
United States
(331) 251-1422 Downers Grove Network Support Services
Schaumburg 1900 E Golf Rd, Suite 950
Schaumburg, IL 60173
United States
(847) 944-8599 Schaumburg Network Support Services
Skokie 5250 Old Orchard Rd, Suite 300
Skokie, IL 60077
United States
(224) 534-2088 Skokie Network Support Services

Progent maintains one of the biggest groups of Cisco-premier CCIE engineers of any independent support firm in the U.S. Consequently, Progent offers unbeatable skill in delivering networking solutions based on Cisco technology. Because Progent is also a Microsoft Certified Partner and offers expert application support for a wide array of popular applications, Progent can help you achieve comprehensive information technology solutions that maximize the competitive value of your information system.

CCIEs are an excellent value because their deep expertise allows them to solve the most complex problems rapidly. In many cases, less qualified consultants can spend many hours or days struggling with a task that an experienced CCIE can solve in just a few minutes. Most Progent CCIEs are not only experienced with Cisco products, but have multiple advanced industry credentials such as Microsoft MCSE, and an important network protection credential such as CISA or CISM. This allows Progent to offer complete solutions that incorporate a wide range of IT products without requiring extra expenses and delays managing multiple specialists.

Software Update Management for Cisco Network Infrastructure Appliances
Patch management is a vital and complicated process. Prompt and correctly managed patching maximizes security, compliance, uptime, and capability. Sporadic software update management can result in security vulnerabilities, compatibility issues, sluggish or erratic performance, excessive offline stretches, or loss of important features. Patching involves more than periodic updates of operating systems and applications for servers and user machines. Firmware updates can be as critical for network appliances like routers, firewalls, and Wi-Fi access points.

Patch Management Support for Network Appliances

Progent offers software update management support for network infrastructure appliances from Cisco and other vendors

Progent has provided advanced support for Cisco infrastructure products for more than two decades and Progent's managed services for patch management offer businesses of all sizes a flexible and affordable option for assessing, testing, scheduling, implementing, and documenting updates to your dynamic IT network. To find out about Progent's service options for patch management, go to Progent's patch management solutions.

To learn more about Progent's professional support services for Cisco technology, select a subject:

Additional Support Expertise Available from Progent
Besides Cisco infrastructure, Progent's consulting professionals offer expertise for other important areas of information systems, enabling Progent's experts to deliver complete IT solutions for organizations of any size. A sampling core areas where Progent's IT consultants can provide high-level expertise are: By providing a convenient centralized resource for IT generalists and specialists, Progent is able to deliver fast, cost-effective, and thorough IT solutions that fit the specific needs of businesses in Downers Grove Illinois.

An index of content::

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    Progent can help you in all facets of your upgrade to Microsoft Exchange 2016 such as planning HA architecture for a local, cloud-based or hybrid environment; CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V strategy; specifying mass storage capacity required for your VMs, databases and logs; configuring hardware load balancing (HLB) for high-availability client access services; planning, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.

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    Progent's Cisco IP phone and video IP phone experts can assist your business to integrate, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from legacy Voice over IP products to the newest media phones. Progent's consultants can also help your organization to integrate your IP phones with Unified CM, formerly branded CallManager, or with Unified CM Express to create a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified Communications Manager applications like Cisco Unified Communications Manager IM and Presence Jabber, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent can provide support with all aspects of Cisco IP Phone integration including designing dial plans, configuring SIP gateways, deploying ISR routers with CUBE VoIP networking support, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony solutions for high availability.

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    Progent can assist you in any and all facets of your migration to Microsoft Exchange 2016 such as planning high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V design; specifying mass storage capacity required for your virtual machines (VMs), databases and log files; setting up HLB for fault-tolerant client access services; designing, building and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web.

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  • Exchange Server 2013 Technical Support Services
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    Microsoft Exchange 2013 includes major improvements to the capabilities of Exchange Server 2010 and delivers powerful innovations plus a revamped architecture. These improvements favorably impact vital IT areas including ease of administration, availability, security and compliance, cost of ownership, collaboration, extensibility, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to evaluate the potential business benefits of upgrading to Microsoft Exchange 2013, create a cost-effective validation and deployment plan, and educate your IT team to maintain your Microsoft Exchange 2013 solution. Progent can also provide affordable remote consulting and management services for Exchange 2013.

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    Progent has two decades of experience helping small and medium-size organizations to plan, install, tune, manage, and debug IT networks that incorporate teleworkers.

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    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of the time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it.

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    Progent can help you in any and all facets of your migration to Microsoft Exchange 2016 including planning high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange Server and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V strategy; specifying storage requirements for your VMs, mailbox databases and logs; configuring HLB for high-availability client access services; designing, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating the firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web.

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