For businesses of all sizes in Downers Grove Illinois, Progent can provide convenient, fast, and affordable contact with Cisco CCIE-Certified engineers. Cisco CCIEs are world-class networking professionals who earn this prestigious certification only after strenuous testing overseen by Cisco. CCIE-qualified engineers can handle the most complicated problems surrounding network deployment, troubleshooting, and optimization. Progent's CCIE-qualified professionals operate directly with Cisco's in-house staff in analyzing problems with IOS or NX-OS utilities and developing temporary alternatives or receiving software patches to fix problems. A Cisco CCIE knows how to isolate the source of network problems whether from network appliances or applications.

Progent offers fast and affordable online access to a CCIE expert so that your company can receive timely help for complicated network problems that are impacting your business but are beyond the experience of your local network maintenance organization. Progent's Cisco CCIE-Premier support professionals can examine your system via advanced remote support tools that allow them to perform fast and cost-effective analysis and repair of critical network problems.

Progent's CCIE Support Services
The vast majority of CCIEs work for big corporations or national Internet providers, and consequently their services are not easily available to smaller businesses. Progent is among the few service organizations that makes CCIEs accessible to support small and mid-size companies. In addition, Progent can provide quick contact with a CCIE by phone so that you can receive timely support for urgent network issues that are hurting business productivity. To find out how to contact a Progent CCIE for immediate assistance with your IT infrastructure, visit remote network help.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.

Onsite IT Consulting
Progent locations in Chicago Metro Area

City Address Phone Link
Chicago 500 North Michigan Avenue
Chicago, IL 60611
United States
(312) 800-0223 Chicago Network Support Services
Downers Grove 1431 Opus Place, Suite 110
Downers Grove, IL 60515
United States
(331) 251-1422 Downers Grove Network Support Services
Schaumburg 1900 E Golf Rd, Suite 950
Schaumburg, IL 60173
United States
(847) 944-8599 Schaumburg Network Support Services
Skokie 5250 Old Orchard Rd, Suite 300
Skokie, IL 60077
United States
(224) 534-2088 Skokie Network Support Services


Cisco's large family of both current and legacy connectivity products familiar to Progent includes ASA 5500 Series Security Appliances and PIX Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet and Meraki wireless access points, Cisco Meraki cloud-managed Wi-Fi access points and aggregation switches, Voice over IP (VoIP) phones and systems, Catalyst and Nexus family switches, as well as data security and Virtual Private Network (VPN) products. With the resources of one of the largest teams of Cisco-certified CCIE consultants of any independent support firm, Progent has privileged access to Cisco's engineering experts and Cisco's latest learning programs to stay at the leading edge of connectivity solutions.

Software Update Management for Cisco Infrastructure Appliances
Patch management is crucial and complicated task. Timely and properly managed patching maximizes cybersecurity, compliance, uptime, and functionality. Haphazard patch management can cause security vulnerabilities, compatibility problems, sluggish or inconsistent responsiveness, unnecessary downtime, or unavailability of important functions. Patching entails more than occasional updates of operating systems and applications for servers and endpoints. Firmware updates can be as critical for network appliances like switches, firewalls, and Wi-Fi APs.

Software Update Management Services for Infrastructure Devices

Progent offers patch management expertise for network infrastructure devices from Cisco and other vendors

Progent has provided advanced help for Cisco infrastructure products for more than two decades and Progent's managed services for patch management provide businesses of any size a versatile and affordable alternative for assessing, validating, scheduling, applying, and documenting updates to your ever-evolving information network. To learn about Progent's service programs for firmware update management, visit Progent's patch management solutions.

To learn more information concerning Progent's consulting support for Cisco network technology, choose a subject:

Other Consulting Expertise Available from Progent
Progent also offers a a wide array of IT services in critical areas to assist companies to turn Cisco networking products into an integrated information system that delivers competitive advantage. Some of the services offered by Progent's experts are project management support, VMware vSphere and vCloud deployment, VMware Site Recovery Manager (SRM) application continuity consulting, VMware NSX virtual network design and management, Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Windows 2016 hybrid cloud solutions, Windows Hyper-V consulting, disaster recovery planning, Windows Server 2012 R2 configuration, pentesting with NodeZero from Horizon3.ai, network security compliance assessment, DBA and database development expertise, and part-time CIO consulting services.

Progent can also help your company you to plan, implement, administer and troubleshoot enterprise hybrid cloud solutions that combine physical and cloud hosted infrastructure and that use Cisco networking technology. (Learn about Progent's Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services enterprise hybrid cloud solutions, and Google Cloud Platform integration expertise.)

By offering an efficient full-service source for IT generalists and specialists, Progent is able to deliver timely, inexpensive, and thorough information technology solutions that meet the special requirements of businesses in Downers Grove Illinois.



An index of content::

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    Progent's consultants can provide remote and onsite consulting services for organizations of any size to assess the benefits of upgrading to Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Office Communications Server. Progent can help you to design a local, cloud or hybrid topology; interface Skype for Business with SQL Server,Exchange Server, SharePoint Server and Office or Microsoft 365; set up high-availability mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and integrate third-party communication platforms such as Cisco UC. Progent's certified data security consultants can help you design and verify a security environment for your Skype for Business deployment that is compliant with regulatory standards.

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    Progent's Cisco-certified Wi-Fi networking consultants can provide remote and onsite consulting and support services to assist your organization to plan, install, manage, tune, and debug Wi-Fi networks that utilize Cisco's Meraki access points. Progent's consultants can also assist you to plan and deploy hybrid environments that integrate on-premises and cloud-based services and that deliver easy access, advanced security, streamlined management, and consistent operation for all your wired and wireless endpoints.

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  • Setup and Support Microsoft LCS Server 2007 Live Communications Server 2007 Specialists
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    Progent's Shared Help Desk service makes it possible for your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution based on ConnectWise Manage, the leading shared PSA platform for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.

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    Progent's certified SQL Server application programmers and database administrators can provide online expertise to assist businesses of all sizes to build, manage, and maintain applications powered by Microsoft's SQL Server RDBMS platform and Microsoft's .NET architecture. Progent's SQL Server experts can provide help with any phase of the application life cycle in environments that can include small office databases to N-tier VLDB applications and data warehousing.

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    Progent's Microsoft certified support team can help you define and implement a smooth in-place Microsoft Exchange 2003 migration plan that minimizes productivity downtime, simplifies ongoing service demands, and makes your Microsoft Exchange 2003 Server easy to manage. For complex multi-server or multi-location migrations, Progent has the knowledge and experience to complete your move quickly and economically. Progent's Exchange Server 2003 support, troubleshooting, and design offerings include assistance with the integration of third-party add-ons to Exchange Server 2003 that are in keeping with your business needs.

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    Progent's software developers have worked for two decades with .NET technologies and the Visual Studio development system and can create or modernize .NET apps rapidly and affordably.

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    Progent provides national urgent phone support and troubleshooting services for companies who run environments based on versions of the Linux OS or whose IT systems feature a combination of Linux platforms/Linux and Microsoft technology. Remote network consulting provides optimum return for your information technology dollar by preserving client productivity and limiting the hours charged for network repair services. Sophisticated remote access technology and skilled service specialists and consultants allow Progent to handle the majority of IT problems without wasting time and money by traveling to your location. In the vast majority of cases your IT issues can be dealt with by telephone or through a combination of phone support and remote network analysis. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISM and CISSP premier security professionals to assist you with the most difficult system issues.

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    If your business computer system mixes Linux-based products platforms with Microsoft Windows, Progent can show you how to incorporate your computers into a cohesive network that allows all your OS platforms to run side by side for easy management, transparent information exchange, high reliability, enhanced performance, and tight security. Progent's UNIX/Linux and Windows coexistence assistance services feature network infrastructure configuration and support, support for Microsoft Windows services for UNIX (SFU), online server monitoring and management, online network help and troubleshooting, on-site technical support, and Help Desk Call Center support.

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    Progent's qualified cybersecurity consultants can provide security tests of company-wide security to determine your organization's cybersecurity profile adherence to key international security standards. Progent offers subscription-based managed services for security monitoring, on-demand network-wide security reviews, and targeted security assessments for specific areas of cybersecurity like Active Directory or ransomware-safe backups. Progent's accredited security consultants can also carry out comprehensive information security audits to validate your company's compliance with recognized international security standards including HIPAA, NIST, and ISO 17799.

  • Technology Consulting SQL Server 2016 Microsoft SQL Server 2016 Integration Support
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    Linux Support Services

    Progent's Linux consulting services provide small companies and software developers help with administering and supporting Linux systems that operate with Microsoft-powered networks. Progent offers your organization contact with Linux experts, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad array of expertise offers you a convenient one-stop consulting firm to show you how to build and maintain a protected and reliable cross-platform network and communications environment that supports Linux and Microsoft interoperability by combining Windows with major Linux platforms such as RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

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    Progent's background providing Microsoft .NET services and SQL Server consulting, and Progent's application development experience with VBasic, XML, and additional developer tools make it possible to create specialized mission-critical applications and eCommerce environments that operate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains reporting services can show you how to create reports that allow you to track your business more thoroughly, transforming raw information into valuable understanding of your company and customers.

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    Progent's Cisco-certified wireless integration experts can assist organizations to configure, manage, and troubleshoot Cisco Small Business Wireless Access Points.

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    Progent's Microsoft-certified consultants can provide remote and on-premises consulting services for companies of any size to assess the costs/benefits of upgrading to Microsoft Skype for Business from any release of Lync Server or Office Communications Server. Progent can help your business to design a local, cloud-based or hybrid deployment; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Microsoft or Microsoft 365; set up HA solutions; interface Skype for Business with your PBX system and PSTN gateway; and integrate other communication systems such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security consultants can help you create and validate a security strategy for your Skype for Business deployment that meets government and industry requirements.

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    Progent's Duo managed services utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation with iOS, Google Android, and other personal devices.

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