For organizations of any size in Downers Grove Illinois, Progent offers convenient, fast, and economical contact with CCIE-Premier network experts. CCIEs are world-class networking experts who achieve this prestigious certification only after rigorous examinations overseen by Cisco. CCIE-certified consultants can handle the most complex problems associated with network interfacing, troubleshooting, and optimization. Progentís CCIE-qualified professionals operate closely with Cisco's internal staff in identifying problems with Cisco IOS or NX-OS utilities and developing workarounds or receiving software updates to fix problems. A Cisco certified CCIE has the experience to isolate the source of network difficulties stemming from hardware or software.

Progent offers fast and affordable remote contact with a CCIE specialist so that your company has the opportunity to get high-level help for complex network problems that are affecting business productivity but are outside the experience of your ordinary network maintenance organization. Progent's Cisco CCIE-Premier support professionals can examine your network via state-of-the-art remote support tools in order to provide fast and economical diagnosis and remediation of critical network issues.

Progent's CCIE Support Services
Most CCIEs are employed by big enterprises or nationwide Internet providers, and consequently their help is not readily available to smaller businesses. Progent is one of the few support organizations to make CCIEs accessible to support small and medium sized businesses. Also, Progent offers quick access to a CCIE by telephone so that you can receive immediate support for urgent network problems that are hurting worker efficiency. To find out how to talk to a Progent CCIE for timely assistance with your network, visit remote network assistance.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.

Onsite IT Consulting
Progent locations in Chicago Metro Area

City Address Phone Link
Chicago 500 North Michigan Avenue
Chicago, IL 60611
United States
(312) 800-0223 Chicago Network Support Services
Downers Grove 1431 Opus Place, Suite 110
Downers Grove, IL 60515
United States
(331) 251-1422 Downers Grove Network Support Services
Schaumburg 1900 E Golf Rd, Suite 950
Schaumburg, IL 60173
United States
(847) 944-8599 Schaumburg Network Support Services
Skokie 5250 Old Orchard Rd, Suite 300
Skokie, IL 60077
United States
(224) 534-2088 Skokie Network Support Services


Progent has one of the biggest groups of Cisco-certified CCIE experts of any independent support company in the United States. Consequently, Progent offers world-class expertise in finding connectivity solutions focused on Cisco products. Because Progent is also a Microsoft Partner and offers expert application help for a broad range of popular applications, Progent can deliver comprehensive information technology solutions that maximize the business value of your network.

CCIEs are an exceptional value because their deep expertise enables them to resolve the most complex problems rapidly. In typical instances, less qualified consultants can burn up many hours or even days wrestling with a task that a certified CCIE can solve in just minutes. Most Progent CCIEs are not only expert at Cisco products, but also have a variety of advanced technical certifications such as Microsoft MCSE, and an important network security certification such as CISSP or CISA. This permits Progent to provide complete solutions that address a broad array of technologies without requiring extra costs and interruptions orchestrating too many consultants.

Patch Management for Cisco Infrastructure Devices
Patch management is an essential and complicated process. Prompt and properly managed updating optimizes cybersecurity, compliance, uptime, and functionality. Haphazard patch management can cause security vulnerabilities, compatibility problems, slow or erratic responsiveness, unnecessary downtime, or unavailability of important features. Patching entails more than occasional updates of operating systems and apps for servers and endpoints. Firmware patches can be as critical for network infrastructure appliances such as switches, firewalls, and wireless access points.

Patch Management Support for Network Appliances

Progent can provide patch management support for network appliances from Cisco and other suppliers

Progent has provided top=level support for Cisco networking appliances for more than twenty years and Progent's support services for patch management provide businesses of all sizes a versatile and cost-effective alternative for assessing, testing, scheduling, applying, and tracking software and firmware updates to your dynamic information network. To find out about Progent's services for patch management, check out Progent's patch management solutions.

In order to find out more details about Progent's professional support for Cisco technology, choose a subject:

Other Support Expertise Available from Progent
Progent also offers a a wide array of IT consulting services in critical practice areas to assist businesses to convert Cisco infrastructure products into a cohesive IT solution that provides strategic advantage. Some of the consulting services available from Progent's subject matter experts are project management support, VMware vSphere planning and deployment, VMware Site Recovery Manager application continuity planning, VMware NSX virtual network architecture and management, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud/on-premises solutions, Microsoft Hyper-V deployment, disaster recovery planning and testing, Windows Server 2012 R2 support, network security compliance scanning, database administration and database development services, and part-time Chief Information Officer consulting services.

Progent can also help your IT team you to plan, deploy, manage and troubleshoot enterprise hybrid cloud solutions that incorporate local and cloud infrastructure and that utilize Cisco technology. (Find out about Progent's Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) enterprise hybrid cloud solutions, and Google Cloud Platform planning and integration consulting.)

By offering a convenient one-stop source for network generalists and specialists, Progent can tailor timely, inexpensive, and thorough IT solutions that align with the specific needs of businesses in Downers Grove Illinois.



An index of content::

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    Progent provides nationwide remote technical support and troubleshooting services for companies that operate macOS and OS X networks or whose information systems feature a combination of Apple Mac and Microsoft products. Progent's experts can provide Apple macOS and OS X users a range of services including desktop support, upgrading to the latest version of macOS from earlier editions of macOS or OS X, plus expertise with Mac applications. Progent can also help you with iPhone and iPad integration and management, or migrating to Apple's iCloud services. Online network consulting provides optimum leverage for your IT budget by extending user productivity and limiting the time billed for computer analysis and repair. Sophisticated online support tools and experienced technicians and consultants allow Progent to handle most network problems without squandering time and expense by traveling to your location. In most of cases your network issues can be remediated over the phone or via a mix of phone help and online connectivity. Progent can make available Cisco CCIE infrastructure engineers and CISA premier security specialists to help you with the toughest system problems.

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    Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP status through rigorous testing and significant experience with network security architecture. ISSAP security experts possess comprehensive knowledge of access control systems and techniques, telecommunications and network infrastructure security, cryptography, requirements analysis, BCP and disaster recovery planning (DRP), and physical security. Progent's ISSAP-certified security experts can help your business with all phases of architecture security.

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    Progent's Cisco-certified Catalyst 9100 Series Wi-Fi 6 Wireless Access Point consultants offer affordable remote and onsite support for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).

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    Cisco's wireless VoIP phones are hardened Wi-Fi handsets designed for workers who are on the move within office, hospitality, health-care or other venues where IT management requires portable phones that provide more administrative control, security and durability than is achievable with the BYOD (Bring-Your-Own-Device) mode of mobile communications. Successful integration of Cisco's wireless VoIP phones usually requires that IT teams set up and optimize many key pieces of your wireless environment such as APs, routers, wireless LAN controllers, and management software. Progent's Cisco-certified consultants offer online and on-premises support to help you build and maintain a Cisco wireless IP phone deployment by providing services that range from debugging the set up of a wireless VoIP phone or AP to offering project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of an entire campus.

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    Progent's Cisco-certified Wi-Fi networking experts offer online and on-premises consulting and support services to help you to plan, install, administer, optimize, and debug Wi-Fi networks that incorporate Cisco's Meraki access points. Progent can also help your organization to plan and implement hybrid environments that combine on-premises and cloud-based resources and that deliver seamless connectivity, advanced security, streamlined management, and consistent performance for all your wired and wireless devices.

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    Progent's experts can provide Mac users a range of services including desktop support, Apple macOS and OS X consulting, Mac co-existence with Windows environments, Microsoft Entourage and email expertise, security services, and custom training. Progent can help clients to upgrade to macOS from OS X or other earlier editions of Apple Mac OS X and Progent can offer expertise with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also help your business with Apple iPhone support and Apple iPad management, or moving to iCloud. For computer environments based solely on Mac OS X or for networks with a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the complexity of designing, integrating and maintaining a network environment that is reliable, secure, fast and aligned with your organization's business goals.

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    Progent's Microsoft-certified professionals provide computer support and network consulting services for Microsoft Exchange 2003 Server, Microsoft Windows Server 2003, and for the complete family of Microsoft server platforms. Progent's upgrade, configuration, management, and support services for Exchange Server 2003 include system design, deployment, project management, onsite and off-site technical support, Help Desk outsourcing, expert security consulting, and comprehensive IT outsourcing.

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