Expanding your telecommuter workforce may have a significant effect on network architecture, cybersecurity, and corporate processes. Progent has two decades of background assisting SMBs to plan, deploy, manage, optimize, and debug IT networks that incorporate a remote workforce. Progent can assist your Downers Grove company to select the appropriate technologies and follow best practices in building and maintaining a secure virtual solution for telecommuters that facilitates collaboration and delivers maximum value. Progent offers services that go from as-needed expertise for helping you past challenging IT bottlenecks to full project management to help you successfully complete business-critical initiatives.

Progent can help Downers Grove, Illinois companies to succeed with any facet of creating a high-functioning work-from-home ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk outsourcing, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Services for At-Home Workers
A fast, company-wide transition to a telecommuter workforce, which might be motivated by an epidemic or as an element of a disaster recovery/business continuity process, can overstretch even the most efficient in-house Help Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services utilize Progent's extensive network of online IT support specialists along with world-class trouble ticketing and tracking software to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop support from service requests through ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows teleworkers to monitor or revise the status of their current trouble tickets, add information, and upload screenshots and attachments. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to deal with complex issues. For details, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Augmentation Service enables you to supplement your current Help Desk Call Center team by sharing responsibilities for Call Desk support services seamlessly between your in-house IT support organization and Progent's nationwide team of PC support technicians and subject matter experts. Progent's co-managed Support Desk service uses a collective support solution based on the leading professional services automation (PSA) tool for handling service requests and ticketing, establishing responsibility, tracking progress, and generating management reports. To find out how Progent's Help Desk Augmentation Services can enable your business to provide best-in-class IT support to your at-home workforce, see Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing a productive telecommuter solution for your Downers Grove, Illinois business, phone 1-800-993-9400 or refer to Contact Progent.