Expanding your at-home workforce may have a significant impact on IT architecture, cybersecurity, and company workflows. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Downers Grove company to pick the right tools and adhere to best practices in creating and maintaining a secure virtual solution for telecommuters that facilitates collaboration and returns top value. Progent offers support services that go from on demand expertise for getting you over challenging IT bottlenecks to full project management to help you carry out business-critical tasks.
Progent's consultants can help Downers Grove, Illinois organizations to with any facet of building a high-performing work-at-home environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, security and compliance, data protection solutions, and unified management.
Help Desk Call Center Support for Telecommuters
A rapid, company-wide switchover to a teleworker workforce, which could be the result of an epidemic or as a component of a disaster recovery/business continuity plan, can overwhelm even a high-performing internal Support Desk. Progent's Help Desk services allow organizations to outsource or supplement their Help Desk with Progent's remote Technical Response Center services.
- Progent's Standard Call Center services utilize Progent's nationwide network of remote technical support specialists along with enterprise-class ticketing and tracking software to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 desktop technical support from help requests to ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to track or update the status of their active trouble tickets, enter information, and upload screenshots or attachments. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to deal with complex problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Call Center Augmentation Service enables your company to augment your current Help Desk organization by sharing responsibilities for Help Desk Call Center support services transparently between your regular support personnel and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's co-managed Help Desk service uses a co-sourcing support model utilizing the number one professional services automation tool for managing service requests and ticketing, assigning responsibility, monitoring progress, and producing management reports. To find out how Progent's Call Center Supplementation Services can help your business to deliver world-class technical support to your teleworkers, see Progent's Support Desk supplementation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Downers Grove, Illinois business, call 1-800-993-9400 or go to Contact Progent.