Enlarging your telecommuter workforce can have a major impact on network architecture, security, and company processes. Progent has 20 years of experience helping small and mid-size businesses to design, configure, manage, tune, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Downers Grove company to pick the appropriate tools and follow leading practices in creating and maintaining a safe virtual solution for telecommuters that facilitates collaboration and returns maximum business value. Progent offers services ranging from as-needed expertise for helping you over challenging technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can help Downers Grove, Illinois businesses to with any aspect of creating a high-performing telecommuting environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, security monitoring, data protection solutions, and unified management.

Help Desk Call Center Support for Telecommuters
A rapid, company-wide changeover to a telecommuter business model, which could be activated by an epidemic or as a component of a disaster recovery/business continuity process, can overstretch even the most efficient in-house Call Center. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or augment their Help Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services utilize Progent's nationwide network of online technical support experts along with enterprise-class ticketing and tracking technology to provide an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 desktop support from service requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to check or update the status of their current tickets, add information, and upload screenshots or attachments. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 support specialists to deal with advanced problems. For details, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Supplemental Service enables your company to supplement your existing Help Desk Call Center staff by sharing delivery of Call Center support seamlessly between your regular support organization and Progent's extensive team of PC support engineers and subject matter experts. Progent's co-managed Support Desk service uses a co-sourcing support model based on the number one professional services automation (PSA) tool for managing help requests and ticketing, establishing ownership, tracking progress, and generating management reports. To learn how Progent's Help Desk Augmentation Services can enable your company to deliver best-in-class desktop support to your teleworkers, go to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining a productive work-from-home solution for your Downers Grove, Illinois company, call 1-800-993-9400 or go to Contact Progent.



An index of content::


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    The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness either to block ransomware or recover rapidly from a ransomware attack. Progent will consult with you directly to gather information about your existing antivirus tools and backup procedures, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that reduces your exposure to ransomware and aligns with your company's requirements.

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    Progent's UNIX platform support services offer small companies and developers help with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent offers your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of experience offers you a convenient single consulting firm to help you create and manage a secure and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with major versions of UNIX including Apple macOS and OS X, Solaris, AIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or major Linux platforms including RedHat Linux, SuSE, Debian GNU/Linux and Slackware.

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    Progent's Cisco-certified Wi-Fi networking experts offer online and on-premises consulting and troubleshooting services to assist you to design, install, administer, tune, and repair wireless deployments that incorporate Cisco's Meraki access points. Progent's consultants can also assist you to plan and deploy hybrid networks that integrate local and cloud-based resources and that deliver easy access, advanced security, unified management, and dependable operation for all your mobile and desktop endpoints.

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    Progent can provide the services of RIM BlackBerry-premier consultants who can assist small organizations to design, manage, and troubleshoot BlackBerry technology economically and successfully, eliminating the need for an internal BlackBerry expert and minimizing the cost and distraction of supporting a mobile wireless workforce. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified engineers, and CISA and CISM-certified security professionals. This wide range of expertise, combined with Progent's efficient online service delivery model, offers small and mid-size companies a cost-effective option for incorporating BlackBerry devices and software productively into their IT system.

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    Progent's Cisco CCIE-certified Wi-Fi network infrastructure consultants offer remote or onsite configuration and debugging support to assist you to design, implement, update, optimize, manage and debug Aironet wireless AP deployments of any size or topology. Progent's Cisco wireless controller consultants can also help you to integrate your wireless environment with your wired network and cloud-based resources to build an enterprise connectivity foundation that is simple to manage and scale. Progent also offers affordable Wi-Fi site surveys to assist you to decide the most efficient selection, placement and configuration of Aironet Wi-Fi APs to accommodate your specific office layout, building structure, and anticipated workloads.

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    Progent offers affordable online and onsite consulting to assist businesses to migrate all or part of their core network infrastructure to Google Cloud Platform services. This can save management hassle and equipment costs and enable access to Google's state-of-the-art AI and machine learning tools. Progent can help you with every phase of Google Cloud Platform integration including requirements analysis, readiness evaluation, system design and review, testing, configuration, administration, performance optimization, software license management, backup/restore solutions, and security.

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    For corporations with branches in California or any region served by Progent's engineers, Progent's Microsoft-Certified IT consulting experts and authorized Cisco system consultants offer a variety of IT support services such as project management, SOX compliance, site moves, enterprise security, system design, on-site or phone-based branch office support, and troubleshooting for colocation hosting facilities. A Progent network consultant can show you how to plan a multi-site network that makes smart use of colocation facilities and Internet data centers. Progentís Microsoft Certified engineers can help large corporations design, deploy and support massive rollouts of updated releases of Microsoft technology including Enterprise Active Directory, Microsoft Exchange Server, SharePoint Server, SQL Server, and Enterprise editions of Windows. Progentís Cisco Certified Internetwork Expert and Cisco Certified Network Professional experts can assist you to deploy Cisco products for connection solutions that incorporate basic, high-performance, integrated, and remote networking.

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    Progent can assist small and medium-size companies to deploy IP voice technology to give their remote workforce the advantage of virtual access to the corporate phone network.

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    Progent offers support services for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to select, configure, and manage a WatchGuard Firewall/VPN appliance that aligns with your network security needs and budget. Progent can assist you to maintain legacy WatchGuard firewall appliances or migrate smoothly to current WatchGuard firewall solutions.

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