Expanding your remote workforce may have a major impact on network infrastructure, cybersecurity, and company culture. Progent has two decades of background helping businesses of all sizes to plan, configure, administer, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Downers Grove organization to select the right tools and follow best practices in creating and maintaining a safe virtual office ecosystem for telecommuters that promotes teamwork and returns maximum business value. Progent offers services ranging from on demand guidance for helping you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can help Downers Grove, Illinois businesses to with any facet of creating a high-functioning telecommuting ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, data security, data protection solutions, and streamlined management.

Help Desk Call Center Services for Remote Workers
A sudden, organization-wide switchover to a from-home workforce, which could be driven by an epidemic or as a component of a disaster recovery/business continuity process, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk services allow businesses of any size to outsource or expand their Call Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services leverage Progent's extensive team of online technical support experts combined with world-class ticketing and tracking software to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from initial service requests to ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to monitor or revise the status of their active trouble tickets, enter information, and append screen captures and attachments. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to resolve complex problems. For details, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Center Supplemental Service enables your company to expand your existing Help Desk organization by splitting responsibilities for Call Desk support services transparently between your regular IT support personnel and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's shared Call Center service uses a collaborative support solution based on the leading PSA tool for handling service requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. To find out how Progent's Support Desk Supplementation Services can help your company to deliver world-class desktop support to your at-home employees, visit Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Downers Grove, Illinois company, call 1-800-993-9400 or visit Contact Progent.