Expanding your at-home workforce can have a major effect on IT architecture, cybersecurity, and corporate processes. Progent has two decades of experience helping businesses of all sizes to design, configure, administer, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Downers Grove organization to select the right technologies and follow leading practices in creating and operating a safe virtual solution for telecommuters that promotes collaboration and returns maximum business value. Progent offers services ranging from on demand guidance for helping you past challenging technical roadblocks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Downers Grove, Illinois businesses to with any facet of creating a high-functioning work-from-home environment by providing infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, security monitoring, data protection solutions, and streamlined management.

Help Desk Services for Teleworkers
A rapid, organization-wide changeover to a from-home workforce, which could be driven by an epidemic or as a component of a disaster recovery process, can overstretch even the most efficient internal Call Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services leverage Progent's nationwide network of online IT support experts combined with enterprise-class ticketing and follow-up software to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial help requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to monitor or update the status of their active trouble tickets, enter information, and upload screenshots or relevant files. Technical support services are provided at a significant price reduction off Progent's normal Level 1 desktop support charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 support specialists to resolve complex issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Support Desk Augmentation Service enables your business to expand your current Call Center organization by splitting responsibilities for Support Desk support services seamlessly between your in-house IT support staff and Progent's nationwide team of PC support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a collaborative support solution based on the number one professional services automation platform for managing service requests and trouble tickets, assigning responsibility, tracking progress, and generating management reports. For details about how Progent's Call Center Supplementation Services can enable your company to deliver world-class technical support to your from-home workers, see Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing a productive telecommuter solution for your Downers Grove, Illinois organization, phone 1-800-993-9400 or go to Contact Progent.