Enlarging your remote workforce may have a significant impact on network infrastructure, security, and company processes. Progent has 20 years of background helping businesses of all sizes to design, deploy, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Downers Grove company to pick the right tools and follow leading practices in creating and operating a secure virtual office solution for telecommuters that promotes collaboration and delivers maximum business value. Progent can provide services that go from on demand guidance for getting you past challenging technical bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.
Progent's consultants can help Downers Grove, Illinois companies to succeed with any aspect of creating a high-performing work-at-home environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk services, cybersecurity, data protection solutions, and centralized management.
Help Desk Call Center Support for At-Home Workers
An emergency, enterprise-wide transition to a from-home business model, which could be the result of an epidemic or as part of a business continuity process, can overwhelm even a well-staffed in-house Support Desk. Progent's Help Desk services allow organizations of any size to outsource or augment their Call Center by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Center services leverage Progent's extensive team of online IT support experts along with enterprise-class ticketing and tracking technology to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 desktop support from service requests to trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows from-home workers to track or revise their current trouble tickets, add details, and upload screen captures or attachments. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 technical service rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to deal with advanced issues. To find out more, see Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Center Supplemental Service allows you to supplement your existing Call Desk organization by splitting delivery of Help Desk services transparently between your in-house IT support staff and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's shared Support Desk service uses a co-sourcing support model based on the leading professional services automation platform for handling service requests and ticketing, assigning ownership, monitoring progress, and generating reports. For information about how Progent's Call Center Augmentation Services can enable your company to deliver best-in-class IT support to your at-home workforce, see Progent's Call Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing a productive telecommuter environment for your Downers Grove, Illinois business, call 1-800-993-9400 or visit Contact Progent.