Expanding your remote workforce can have a significant impact on IT infrastructure, cybersecurity, and company processes. Progent has 20 years of experience assisting SMBs to plan, deploy, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Downers Grove organization to select the right tools and follow leading practices in building and maintaining a secure virtual office solution for teleworkers that facilitates collaboration and returns maximum business value. Progent offers support services ranging from as-needed expertise for helping you past occasional IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can assist Downers Grove, Illinois organizations to with any aspect of creating a high-functioning telecommuting ecosystem by providing infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Services for Remote Workers
A sudden, organization-wide transition to a from-home workforce, which might be activated by an epidemic or as a component of a disaster recovery/business continuity process, can overwhelm even a high-performing internal Call Center. Progent's Help Desk services make it possible for businesses of any size to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Center support services leverage Progent's nationwide network of remote IT support specialists combined with world-class trouble ticketing and follow-up software to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 desktop technical support from help requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to track or revise their active trouble tickets, add information, and upload screenshots or relevant files. Desktop support services are delivered at a substantial discount off Progent's normal Level 1 desktop support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to deal with advanced problems. For details, go to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Supplemental Service allows you to supplement your current Support Desk organization by splitting responsibilities for Help Desk services seamlessly between your in-house support personnel and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's shared Help Desk Call Center service uses a collaborative support solution utilizing the leading professional services automation platform for handling help requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. For details about how Progent's Call Center Supplementation Services can enable your company to provide world-class desktop support to your at-home employees, see Progent's Support Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing a productive telecommuter solution for your Downers Grove, Illinois organization, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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    Cisco Cisco Unified Communications Manager (CUCM or Unified CM), formerly known as CallManager, is the core of Cisco's collaboration platform. Unified Communications Manager and Unified Communications Manager Express offer a location-independent IP-PBX by integrating closely with unified messaging applications such as Cisco Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact center. Progent's Cisco-certified network consultants can deliver effective and affordable remote and on-premises expertise to help organizations of any size to create and administer Unified CM deployments by providing Unified Communications Manager configuration and troubleshooting consulting services that add optimum business value. Progent can assist with any aspect of Unified Communications Manager support and debugging in areas such as integrating Cisco VoIP phones and desktop Video phones, reviewing dial plans, configuring SIP trunking and PSTN calling, deploying ISR G2 routers with CUBE VoIP networking support, designing Cisco UCS server failover systems for survivability, performance tuning, and integration with Exchange Server.

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    Progent's Cisco Meraki Wi-Fi access point experts provide remote and onsite support to assist businesses of any size to plan, deploy, manage, expand or repair Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can help your business to configure and support Meraki-based Wi-Fi networks for sites that range from a telecommuter's home or a branch office to a large campus or a nationwide enterprise. Progent can also help you to configure other Cisco technology such as switches, ASR routers and ASA firewalls to build a seamless network infrastructure that delivers the same access, responsiveness, security, ease of management and availability for wired and Wi-Fi clients regardless of their location or device.

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