Expanding your remote workforce can have a major effect on IT infrastructure, security/compliance, and corporate processes. Progent has 20 years of experience assisting small and mid-size businesses to design, configure, administer, optimize, and troubleshoot IT environments that support a remote workforce. Progent can assist your Downers Grove organization to pick the appropriate tools and follow leading practices in building and operating a safe virtual office solution for telecommuters that promotes teamwork and delivers maximum business value. Progent offers support services that go from as-needed guidance for getting you over occasional technical bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.

Progent can assist Downers Grove, Illinois organizations to succeed with any aspect of building a high-performing telecommuting ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, endpoint security, backup/restore solutions, and centralized management.

Help Desk Call Center Support for At-Home Workers
An emergency, organization-wide transition to a telecommuter workforce, which could be activated by an epidemic or as an element of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Call Desk. Progent's Call Center services make it possible for organizations to outsource or augment their Support Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Support Desk services leverage Progent's extensive network of online technical support experts along with world-class ticketing and tracking software to provide an economical, modern Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC support from service requests through trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows from-home workers to track or revise their current trouble tickets, enter information, and append screenshots or relevant files. Support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to deal with advanced problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Call Center Supplemental Service allows your business to expand your current Help Desk staff by splitting responsibilities for Help Desk support services seamlessly between your in-house IT support organization and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's co-managed Help Desk service is based on a co-sourcing support model based on the number one professional services automation platform for managing help requests and ticketing, assigning responsibility, monitoring progress, and generating reports. For information about how Progent's Help Desk Call Center Supplementation Services can enable your business to provide best-in-class technical support to your at-home employees, visit Progent's Support Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive telecommuter solution for your Downers Grove, Illinois business, phone 1-800-993-9400 or visit Contact Progent.