Expanding your telecommuter workforce can have a significant effect on network architecture, security/compliance, and corporate culture. Progent has two decades of background helping businesses of all sizes to plan, deploy, administer, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your Downers Grove organization to select the right technologies and adhere to leading practices in creating and operating a safe virtual office solution for teleworkers that promotes collaboration and returns top value. Progent can provide services ranging from as-needed guidance for getting you over challenging technical bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.

Progent can help Downers Grove, Illinois businesses to with any aspect of building a high-performing work-at-home environment by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk augmentation, endpoint security, backup/restore solutions, and unified management.

Help Desk Services for Remote Workers
An emergency, company-wide changeover to a teleworker business model, which could be the result of a pandemic or as an element of a disaster recovery plan, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Call Desk with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Support Desk services leverage Progent's nationwide network of online IT support experts along with world-class ticketing and tracking technology to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC technical support from initial help requests through ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables from-home workers to track or edit the status of their active trouble tickets, enter details, and append screenshots or relevant files. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast escalation to Level 2 and Level 3 support specialists to resolve advanced issues. For details, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Desk Augmentation Service allows your business to expand your current Help Desk organization by sharing responsibilities for Help Desk support seamlessly between your in-house IT support personnel and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a co-sourcing support model based on the number one PSA platform for handling service requests and ticketing, establishing ownership, monitoring progress, and generating reports. For information about how Progent's Help Desk Call Center Supplementation Services can help your company to provide world-class IT support to your telecommuters, go to Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining an efficient work-from-home environment for your Downers Grove, Illinois organization, phone 1-800-993-9400 or visit Contact Progent.



An index of content::



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    Progent has over a decade of background integrating, maintaining and troubleshooting the key platforms included with System Center and can help your organization to design, install, support, and fix your Microsoft System Center 2012 R2 ecosystem to maximize the availability and performance of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-connected fabric. Progent's consultants can assist your organization to migrate to the latest version of Microsoft System Center from an older release or from another datacenter management platform to provide the advantages of enterprise-class deployment, automation, security and compliance, plus infrastructure and critical application availability and performance monitoring.

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    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running efficiently by tracking the state of critical assets that drive your IT network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact your business.

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    Progent's Microsoft-certified database developers can provide small and midsize businesses online support for popular database platforms such as MS SQL Server, Oracle, MySQL, and Microsoft Access. Services available from Progent include software installation and configuration, database architecture and programming, administration services, replication solutions, capacity planning, performance optimization, migration, information security, backup and recovery systems, troubleshooting, and training.

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    Progent's Microsoft-certified experts have two decades of background providing e-mail and integrated telecommunications/email solutions for businesses. Progent provides economical Microsoft Exchange Server consulting services to enhance email security and virus defense, provide high availability email, and implement remote and mobile email connectivity. Progentís Microsoft Exchange help and support services can aid you in planning and implementing a Microsoft Exchange update or a move from a legacy SMPT server or outdated Microsoft Exchange product such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.

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    Progentís Microsoft-certified consultants can assist your organization to update your workstations from 32 bits to 64 bits. Progent can assist you to calculate the risks and advantages of moving to 64-bit PC desktop processing, plan an affordable upgrade process that reduces operational disruptions, and offer economical, professional remote support to aid your organization to configure 64-bit PC desktop operating systems and application programs on your existing computers.

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    Progent's Microsoft-certified IT consultants offer Windows Server 2016 integration consulting services to help organizations of all sizes to plan and implement an efficient move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid deployment model. Progent can help you to evaluate the benefits of Windows Server 2016 for your enterprise and can help you with any facet of planning, configuring, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist you to benefit from the many new disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

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    Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP Certification through rigorous examination and extensive experience with network security architecture. ISSAP consultants have in-depth knowledge of access management mechanisms and techniques, phone system and network infrastructure protection, cryptography, needs evaluation, business continuity planning (BCP) and DRP, and physical security integration. Progent's ISSAP-premier security consultants can assist your company with all phases of architecture security.

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    Progent can assist you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises resources as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of cloud integration support services that include Microsoft Azure enterprise hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has 20 years of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.

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    Progent's Microsoft-certified consultants have over 10 years of experience designing, implementing, enhancing and fixing System Center Operations Manager solutions and can provide organizations of all sizes advanced remote or on-premises consulting support for Microsoft SCOM 2012. Progent can help your company to plan a topology for SCOM 2012 servers that delivers the responsiveness and availability needed to monitor your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a mixed solution. Progent's SCOM consultants can also assist you to import and set up Microsoft SCOM 2012 management packs according to industry best practices for monitoring network infrastructure and both Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive online or on-premises troubleshooting to help you to remediate serious issues uncovered by SCOM 2012.

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    System Center Configuration Manager automates application and device deployment and updating, streamlines security and compliance settings control, inventories network assets, guards against corporate data leakage, provides network health monitoring, enables secure end-user self service, and offers a single point of control for managing mixed-OS networks based on on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud experts can assist businesses of any size with any facet of designing, installing, operating and repairing a SCCM deployment for local, cloud-based, or hybrid environments.

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    Cisco Nexus series switches are engineered to deliver the performance, expandability, uptime, virtualization support, capacity, data protection and ease of management required to act as the foundation of a world-class data center. Progent's CCIE-certified Nexus switch consultants can provide online and onsite consulting expertise to help you to plan an optimal network architecture, set up pilot systems to validate your network design, deploy Nexus switches, define and enforce appropriate policies, run security and compliance evaluations, set up proactive monitoring and alert systems, fully utilize network resources by means of virtualization, troubleshoot switching and routing problems, optimize performance, plan for expected growth, and set up the powerful zero-downtime capabilities incorporated into Nexus switches. Progent can also help your business to upgrade efficiently from legacy Nexus models or Cisco Catalyst switches to current Nexus switches.

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    Progent's certified Windows Server 2019 consultants can help your company to plan and implement an efficient migration to Windows Server 2019 using existing deployment architecture or a cloud-based or hybrid deployment model. Windows Server 2019 offers major enhancements in scale, speed, manageability, virtualization, cybersecurity, hybrid on-prem plus cloud deployments, availability, and container support.

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    Progent's Wi-Fi IP phone configuration and troubleshooting experts offer remote and onsite support to help you create and administer a Cisco wireless VoIP phone deployment by delivering integration services that can range from debugging the set up of an IP phone or access point to offering project management outsourcing or co-sourcing services for modernizing the wireless architecture of a campus.

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  • Security Cybersecurity Group Downers Grove-DuPage County, IL Firewall Testing Downers Grove-Naperville
  • Setup and Support Windows Active Directory Top Quality Consultant Services Microsoft AD

  • Solaris Firewall Network Install
    Solaris Technical Support

    If your company runs a Solaris environment or a multi-OS IT environment, Progent's CISM and ISSAP-certified security specialists can assist your whole enterprise in a wide array of security areas such as security management practices, security design and models, access control systems and methodology, applications development security, business processes security, physical security, communications, network and Internet security, and disaster recovery planning. CISM and CISSP stipulate the basic competencies and international standards of performance that information security professionals are required to possess. These certification offer IT management the confidence that those who have earned their CISM or ISSAP qualification have the experience and knowledge to deliver world-class security management and engineering services.

  • Shared Call Center Help and Support Co-managed Help Desk IT Consultant
  • Short-Term Network Support Staffing Help Expertise Downers Grove-Bolingbrook Downers Grove-Oak Brook, Illinois Downers Grove Staffing Services
  • Small Business Server Consulting Small Business Computer Networking
  • Downers Grove At Home Workers Help Desk Call Center Outsourcing Consultants Downers Grove-DuPage County, IL
  • Small Business Small Business IT Outsourcing Small Business Tech Support
  • Small Business Small Business Network Consulting Companies Small Office Management
  • Smartphone On-site Technical Support Largest Activesync Consultant
  • Software Consultants Windows Server 2012 R2 Downers Grove-Naperville, IL 24x7x365 Small Office IT Consultant Windows
  • Specialists Microsoft Exchange Server 2010 Migration Exchange Server 2010 Upgrade Consultancy
  • Downers Grove-Elmhurst Downers Grove Work from Home Employees Help Desk Solutions Consulting Services
  • Specialists VMware GSX Server Consulting Services VMware vSphere Hypervisor
  • Sun Solaris Upgrade Consulting Solaris to Windows Upgrading

  • Remote CCIE Expert Certified Online Help Desk Remote Support Services
    Microsoft Help Desk Online Support

    The Contact Center support model used by Progent's Technical Response Center gives small organizations an effective option to dependence on freelance consultants by offering extensive technical knowledge accessible to numerous support groups, optional round-the-clock availability of urgent assistance, fast escalation to top-level experts for handling even the most intractable issues, support consistency and reliability, quick follow through overseen by seasoned support managers, a variety of convenient mechanisms for initiating service tasks, and excellent process visibility enabled by ticket tracking and available via a web portal.

  • Supplemental Support Desk Integration Shared Helpdesk Outsourcing
  • Support and Help Forefront TMG 2010 Microsoft Experts Forefront Threat Management Gateway 2010 Onsite Technical Support
  • Support and Integration Microsoft Hyper-V 3.0 Server Consolidation Virtual Server Administration Website Remote Support Services
  • Support and Setup Cisco ASA 5500-X Firewall ASA 5500-X Firewall with Firepower Technical Support

  • Remote Support ISA 2004 Standard Edition Server
    24/7/365 ISA Server Network Consultant

    Progentís Microsoft certified professionals offer small and midsize businesses expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers include a full featured application-layer aware firewall that can secure your IT network from attack by external and internal threats. Forefront TMG and ISA Server perform thorough inspection of Internet protocols such as HTTP, which allows these products to uncover many threats that can elude traditional firewalls. The integrated firewall and VPN structure of Forefront TMG and ISA Server support stateful filtering and inspection of all VPN streams. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you strengthen your IT protection through expert planning and integration of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft-certified consultants can assist your company to install Microsoft Forefront TMG 2010, maintain all versions of ISA Server, or upgrade smoothly from ISA Server to Microsoft Forefront Threat Management Gateway.

  • System Center Operations Manager Remote Support Services System Center Operations Manager Support and Help

  • Live Communications Server Technical Support
    Online Support Services Microsoft LCS Server 2007

    Microsoft Communications Server delivers Instant Messaging and presence as part of a scalable, world-class solution offering enhanced protection, seamless compatibility with additional Microsoft products, an extendable, industry-standard development platform, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Your organization can realize lower costs and elevated business efficiencies, increased worker productivity, and stronger intellectual property protection with this easy-to-administer, fault-tolerant IM platform. Effective implementations of Microsoft Office Communications Server require careful planning and consideration before roll out. Progent's Microsoft-certified professionals can provide the skill necessary to realize all the advantages of Microsoft Office Communications Server across your entire corporation.

  • System Testing Specialist PXE evaluation Lab Consultants

  • Microsoft Office XP installation and Administration
    Microsoft Office 2000 Network Specialist

    Progent's pricing model is to bill for remote support and on-site help by the minute. Consequently, you are invoiced just for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and within California or in regions where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for services provided during normal business hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's small granularity does away with large invoices for fast solutions so you will not be forced to permit minor problems to stay unaddressed.

  • Technology Consulting Company Microsoft Exchange Server 2003 Microsoft Exchange Server 2003 Online Support
  • Technology Consulting Services Apple OS X Tiger Apple OS X Tiger Online Support
  • Technology Professional Lync Server 2013 Persistent Chat Immediate Lync Server 2013 Front End Server Engineers
  • Technology Professional Web Application Security Testing Professional Network Security Assessment
  • Teleworkers Cloud Integration Network Consultants Immediate Remote Workers Cloud Integration Computer Consulting
  • Teleworkers Downers Grove Consulting Services - Backup/Recovery Systems Consulting Services Downers Grove Telecommuters Backup/Restore Solutions Guidance Downers Grove, IL
  • Threat Management Gateway Remote Support Microsoft Forefront TMG Integration Services

  • JAVA Expert Development
    Web Site Coder

    If you want to update your corporate web site, create internal webs for applications such as HR or employee education, design a high-impact web presence for a new venture, or generate line-of-business, data-driven specialized web applications, Progent can provide talented and proven web developers. Progent's consultants can also show you how to build and manage a secure, fault-tolerant server and communications network, including off-site and wireless connectivity, to support your web solutions.

  • Top Quality Cisco Mobility Express Outsourcing On-site Technical Support Aironet 2600 Access Point
  • Top Quality IT Outsourcing Whitepaper IT Outsourcing Examples White Paper
  • Top Solaris to Windows Upgrade Consultants Sun Solaris Upgrade
  • UNIX, Windows Consulting Services Solaris with Windows Specialist

  • Configuration Manager Remote Technical Support
    24x7 Technical Support Services SCCM Site Hierarchy

    System Center Configuration Manager automates application and device provisioning at scale, simplifies compliance settings management, keeps track of network assets, protects against company data leakage, provides network health monitoring, allows secure self service, and delivers a single control mechanism for administering multi-OS ecosystems based on on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud specialists can assist you with any facet of planning, implementing, operating and troubleshooting a SCCM solution for local, cloud, or hybrid networks.

  • UNIX, Windows Professionals UNIX, Windows Engineers
  • Ubuntu Linux Professional 24-Hour Gentoo Linux Consultant

  • Fortinet NGFW Firewalls Professionals
    Fortinet 100 Series Firewalls Remote Troubleshooting

    Fortinet next-generation firewalls are industry leaders in delivering best-in-class throughput for SSL inspection. Progent's Fortinet firewall consultants can assist your business to integrate your Fortinet security appliances to safeguard your IT resources at the network edge, within the data center core, at branch locations, and at the cloud edge.

  • VMware GSX Server Consultancy Professional VMware VCDX
  • Virtual Server 2005 Consult Biggest Microsoft Virtual Machines On-site Technical Support
  • VoIP Online Support Services Presence Awareness Network Consultants
  • Walnut Creek Microsoft MCITP Consulting Subcontractor Job Microsoft MCSA Consulting Employment Antioch CA

  • SCCM Security Consulting Services
    SCCM and SQL Server Support Outsourcing

    System Center Configuration Manager automates software deployment at scale, centralizes compliance settings control, inventories network resources, guards against company data leakage, provides health reporting, enables secure self service, and offers a common point of control for managing multi-OS ecosystems running on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud integration experts can help you with any aspect of planning, installing, operating and repairing a System Center Configuration Manager solution for on-premises, cloud, or hybrid environments.

  • Wi-Fi Site Survey Troubleshooting Remote Wireless Site Survey Specialists
  • Windows 10 Trusted Boot Technical Support Services Consulting Microsoft Windows 10 Configuration Manager
  • Remote Workforce Downers Grove Expertise - Call Desk Outsourcing Consulting and Support Services Downers Grove-DuPage County, IL
  • Windows 2000 Server Consulting Services IT Consulting Microsoft Windows 2000

  • Open Now Support Services System Center 2016 Azure Integration
    System Center 2016 and Skype for Business Integration Consultant

    Small to middle size businesses can now get all the benefits of Operations Manager 2007 and in addition have fast access to Progentís Microsoft and Cisco Premier IT support experts. With Progent's economically priced network support packages, small and midsize organizations can choose a basic Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing solution. Progent supports Microsoft System Center Operations Manager 2007 to offer small business networks enterprise-class availability, security, and productivity.

  • Windows 2003 Server Consulting Largest Consultant Services Microsoft Windows 2003
  • Windows 2012R2 Support and Integration Windows Server 2012R2 Private Cloud Outsourcing
  • Windows 7 Migration Server Installation Windows 7 Security Onsite Technical Support

  • Cisco Firesight Management Support and Setup
    Firesight Configuration

    Cisco's Firepower NGFWs Firewalls provide a significant performance boost over Cisco's popular ASA 5500-X firewalls and include centralized management of modern security features such as application visibility and control (AVC), next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE firewall experts can help you to plan and execute an efficient migration to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower firewalls with Cisco's subscription-based security services to create and centrally manage IT environments that include branch offices, data centers, and cloud resources.

  • Downers Grove-Elmhurst, IL Downers Grove Work at Home Employees Call Desk Augmentation Expertise
  • Windows Server 2008 R2 IT Consultants Emergency Windows Server 2008 DirectAccess Professionals
  • Windows Server 2012 R2 Hyper-V Virtual Switch Consultant Windows 2012 R2 Network Consultants
  • Windows Server 2016 and System Center Support Windows Server 2016 and System Center On-site Technical Support
  • Windows Server Essentials Server Backup Specialists Consultant Windows Server Essentials Live Migration
  • Wireless Access Point Consultant Services wireless IP phone upgrades Setup and Support
  • Wireless Site Survey Network Consulting Wi-Fi RF Coverage Maps On-site Support
  • Work from Home Employees Downers Grove Consulting Services - Cloud Integration Systems Assistance Downers Grove-Bolingbrook, Illinois Downers Grove Telecommuters Cloud Integration Technology Assistance Downers Grove-Naperville, IL
  • Work from Home Employees Expertise in Downers Grove - Security Systems Expertise Downers Grove-Naperville Teleworkers Downers Grove Consultants - Network Security Systems Guidance
  • XenApp Application Virtualization Engineer MetaFrame Specialists

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