Enlarging your telecommuter workforce may have a significant effect on IT architecture, cybersecurity, and corporate processes. Progent has two decades of experience assisting small and mid-size businesses to design, deploy, manage, optimize, and debug IT networks that incorporate at-home workers. Progent can help your Downers Grove company to pick the right technologies and adhere to leading practices in creating and maintaining a safe virtual ecosystem for telecommuters that facilitates collaboration and returns top value. Progent offers services that go from as-needed guidance for helping you past occasional technical roadblocks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent can assist Downers Grove, Illinois companies to succeed with any facet of building a high-functioning remote work ecosystem by delivering infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, security and compliance, data protection solutions, and unified management.

Help Desk Support for Teleworkers
An emergency, enterprise-wide switchover to a from-home business model, which might be driven by a pandemic or as part of a business continuity plan, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or supplement their Call Center with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk services utilize Progent's extensive team of online technical support experts along with enterprise-class trouble ticketing and tracking technology to offer an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or revise the status of their active trouble tickets, add details, and append screenshots and relevant files. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support specialists to resolve complex issues. For details, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Desk Augmentation Service enables your business to augment your current Call Desk staff by splitting responsibilities for Help Desk Call Center support transparently between your in-house support staff and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's shared Call Desk service uses a co-sourcing support solution utilizing the leading PSA tool for handling help requests and trouble tickets, establishing ownership, monitoring progress, and producing reports. For information about how Progent's Support Desk Augmentation Services can enable your company to provide best-in-class IT support to your teleworkers, visit Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient work-from-home environment for your Downers Grove, Illinois organization, phone 1-800-993-9400 or visit Contact Progent.