Downers Grove Telecommuters Connectivity Support
Help Desk Call Center Augmentation and Outsourcing Consulting and Support Services
Expanding your remote workforce may have a major impact on network infrastructure, cybersecurity, and company culture. Progent has two decades of background helping businesses of all sizes to plan, configure, administer, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Downers Grove organization to select the right tools and follow best practices in creating and maintaining a safe virtual office ecosystem for telecommuters that promotes teamwork and returns maximum business value. Progent offers services ranging from on demand guidance for helping you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.
Progent's consultants can help Downers Grove, Illinois businesses to with any facet of creating a high-functioning telecommuting ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, data security, data protection solutions, and streamlined management.
Help Desk Call Center Services for Remote Workers
A sudden, organization-wide switchover to a from-home workforce, which could be driven by an epidemic or as a component of a disaster recovery/business continuity process, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk services allow businesses of any size to outsource or expand their Call Desk with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Call Center support services leverage Progent's extensive team of online technical support experts combined with world-class ticketing and tracking software to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from initial service requests to ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to monitor or revise the status of their active trouble tickets, enter information, and append screen captures and attachments. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to resolve complex problems. For details, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Center Supplemental Service enables your company to expand your existing Help Desk organization by splitting responsibilities for Call Desk support services transparently between your regular IT support personnel and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's shared Call Center service uses a collaborative support solution based on the leading PSA tool for handling service requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. To find out how Progent's Support Desk Supplementation Services can help your company to deliver world-class desktop support to your at-home employees, visit Progent's Call Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Downers Grove, Illinois company, call
An index of content::
Professionals Microsoft ISA Server
ISA 2004 Standard Edition Server Consultant Services
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have long experience configuring Microsoft ISA Server-based security solutions for IT networks with many offices, mobile users, and mission-critical eCommerce applications. Progent's Microsoft Firewall experts can help your company in designing and implementing a configuration of ISA 2000 Server or ISA Server 2004 that meets your information security requirements without adversely restricting your network accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Remote PC and Smartphone Computer Specialist
24-Hour Remote Desktop Network Designers
Progent's remote access and smartphone synchronization specialists can assist you to plan and deploy secure access solutions for off-site desktop PCs, laptops, and smartphones so they integrate tightly with your IT network, allowing your business to improve the productivity of your off-site workforce.
SQL Server 2019 and Excel Consultant
Technical Support Services SQL Server 2019 Enterprise
Progent's certified SQL Server 2019 consultants can help your organization to assess the advantages for migrating to SQL Server 2019 and can deliver fast online or onsite contact with consulting experts in system design and integration, application programming, database administration, and cybersecurity.
Technical Support Colocation
Data Center Consulting Services
Progent’s data center support services are intended for businesses with hardware housed at Internet Data Centers or data center colo hosting facilities and in need of on-demand in-person help at the co-location facility plus remote help from Microsoft and Cisco Certified professionals. Progent provides a complete range of data center and IDC and co-location support services such as system topology evaluation, Windows and Linux server installation and maintenance, troubleshooting for server and telecommunications networking, development and deployment of high availability systems, architecting and implementing layered security structures, firewall integration and troubleshooting, designing load balancing environments, and creating fault tolerant server and storage clustering configurations.
Top UNIX, Windows Consultant
Windows, UNIX, Solaris Online Support
If your business operates a UNIX or Linux network or a multi-OS network, Progent's CISM, CISSP and ISSAP-certified security specialists can help your whole enterprise in a wide range of security topics such as security management procedures, security architecture and strategies, access management systems and methodology, applications development security, operations security, hardware security, telecommunications, network and web security, and workplace recovery preparedness. CISM, CISSP and ISSAP stipulate the fundamental competencies and worldwide standards of performance that information security managers are expected to possess. These certification give IT management the confidence that those who have earned their CISM or CISSP certification have demonstrated the experience and theory to offer world-class security support and engineering services.
Accounting System Expert Development
Application Design
For custom application creation, Progent can supply software design experts to write business software in areas such as eCommerce, web development, Microsoft Business Solutions packages including Great Plains Software accounting system, and custom management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent’s experts can use Microsoft IIS to build company-specific eCommerce applications powered by Microsoft ASP.NET. Also, Progent can provide experts in a broad array of custom program development environments including SQL Server and Delphi. For custom e-Commerce software, Progent also can provide specialists in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.
Exchange 2019 Planning Specialists
Support and Integration Exchange 2019 Office 365 Integration
Progent can assist you in any facet of your upgrade to Exchange Server 2019 including deploying Windows Server 2019 for hosting Exchange; planning high availability infrastructure for a local, Microsoft cloud connected or hybrid environment; moving mailboxes; planning and implementing Hyper-V virtualization; setting up hardware load balancing (HLB); setting up Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint; preparing firewalls; integration with Microsoft 365; and configuring Outlook clients.
CCEA Outsourced IT Services
Top Rated CNA Server Recovery
Progent provides customers access to consultants who have earned some of the IT industry's most prized certifications. Progent thinks that clients have the right to know that their IT support professionals have formal training as well as broad real-world backgrounds so that Progent's customers can use Progent's service with confidence. In many cases, vendor certifications such as the Cisco Certified Internetwork Experts confers privileges for substantially superior vendor support than is offered to non-certified consultants, allowing Progent to deliver customers a higher class of IT service. In addition, recognized credentials such as CISA or ISSAP for network security can help enterprise clients to demonstrate compliance with regulatory demands by using the assistance of recognized industry experts.
Windows Mobile Consulting Services
Windows Mobile Support and Help
Progent’s consultants provide expertise in a variety of disciplines related to mobile connectivity including network architecture, Activesync, wireless protection, wireless email, Windows Mobile, RIM Blackberry, and wireless application development. Progent's certified consultants can save your business time and money by applying their wireless experience to show you how to choose and configure wireless connectivity solutions that make sense for your business. Progent can also optimize your network infrastructure so that wireless handhelds work more reliably.
Designer SQL 2008 Reporting Services
SQL Server 2008 Migration Consultants
Microsoft SQL Server 2005 delivers indispensable, familiar tools to computer professionals and information workers, lessening the difficulty of designing, integrating, administering, and using enterprise information and analytical programs in environments ranging from mobile devices to corporate information systems. The sophistication and interconnectivity demands of Microsoft SQL Server 2005 call for an IT consultant with real-world expertise and wide knowledge in planning and deploying information-based, comprehensive business IT applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft technology, assures you success in planning, deploying and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.
Specialist Wireless Security Scan
Specialist Network Security Scan
Progent provides small businesses two low-cost network security evaluation scanning packages that include, at a preset fee, remotely managed inventory scans of your network security profile which are analyzed by expert security specialists who assess the data collected by the remote scan, deliver unbiased evaluations of your existing security vulnerability, and offer suggestions for improvements. Progent has developed two complementary network security inventory packages for external and internal scanning that are priced to fit the restricted budgets of small companies while providing enterprise-class evaluations of your IT network's vulnerability to attack.
Louisiana Service
Information Technology Outsourcing Companies Minnesota
Progent’s Technical Response Center (TRC) offers low-cost nationwide extended hours remote troubleshooting for computer systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support experts provide extended hours telephone help and remote direct computer connection to troubleshoot and repair network problems rapidly and economically.
Colocation Migration Professional
Colocation Migration IT Consultant
Colocation sites make it possible for businesses to share world-class facilities for hosting network hardware that runs vital applications and services. Progent's Microsoft and Cisco certified consultants can assist your business with all facets of your colocation program such as selecting and migrating to a colo site, designing system architecture, defining required equipment, on-site and remote troubleshooting, establishing online network management, and training your support staff.
SQL Server 2017 and Amazon Marketplace Web Service Support Outsourcing
SQL Server 2017 Data Mining IT Consultant
Progent's Microsoft-certified SQL Server 2017 consultants can help you to evaluate the business advantages of upgrading to SQL Server 2017 and can help your organization to plan and carry out an efficient migration of your databases and applications to any deployment architecture including local, cloud-based, or hybrid. Progent's consultants offer remote or on-premises support services ranging from on-demand design assessment or debugging to end-to-end project management to ensure your SQL Server 2017 project is carried out on schedule and within budget.
24x7 Azure and Cisco AnyConnect Professional
Microsoft Azure migration Design
Progent's consultants can help you with any stage of Microsoft Azure migration such as needs analysis, readiness assessment, system architecture, pilot testing, deployment, centralized administration, performance tuning, license controls, disaster recovery strategies, security policy enforcement, and compliance assessment. Progent can help your IT staff to configure and debug firewalls and VPN tunnels so that your users can securely connect to Azure services, and Progent's Microsoft-certified consultants can assist you integrate critical Microsoft technologies to work in Azure including Microsoft Windows Server, Exchange, SQL Server and SharePoint. Progent can also help your organization to create a hybrid cloud environment that seamlessly integrates physical datacenters with Azure-based resources.
CISSP-ISSAP Cybersecurity Architecture Engineer
ISSAP Certified Security Architecture Consultants
Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP status through rigorous examination and significant experience with network security architecture. ISSAP consultants have in-depth understanding of access control mechanisms and methodologies, phone system and network security, cryptography, needs evaluation, business continuity planning (BCP) and DRP, and physical security. Progent's ISSAP-certified security specialists can assist your company with all aspects of secure network architecture.
Server Management Consulting Services
Server Virtualization Specialist
Server proliferation puts pressure on IT budgets and management resources. Server consolidation via a virtual infrastructure offers lower TCO of servers and faster return on investment, more leveraged use of servers, streamlined operations, enhanced network uptime, and easier manageability. Typical uses for virtual machines are hardware consolidation, economical platforms for line-of-business legacy software running on obsolete operating systems, and affordable isolation of software development or evaluation systems from production systems.
Juniper Networks NetScreen information Systems Audit
Juniper NetScreen IPsec VPN Security Contractor
Progent's Juniper-authorized NetScreen engineer can assist you to install and optimize NetScreen 5200 and 5400 routers, upgrade from older NetScreen products to the latest Juniper technologies, and repair infrastructure problems in Juniper-only or mixed-technology environments.
wireless VoIP phone and Aironet APs Setup and Support
wireless IP phones and Cisco Unified Communications Manager Computer Engineer
Cisco's wireless VoIP phones are hardened wireless devices intended for professionals who are on the move within office, hospitality, health-care or other venues where IT management wants portable phones that offer more control, security and ruggedness than is achievable with the Bring-Your-Own-Device mode of mobile communications. Successful integration of Cisco's wireless VoIP phones usually demands that IT teams configure and optimize numerous components of your wireless environment such as APs, routers, Cisco wireless LAN controllers, and network management software. Progent's Cisco-certified experts can provide online and onsite support to help you build and maintain a Cisco wireless IP phone deployment by providing integration services that range from troubleshooting the set up of a wireless IP phone or access point to providing comprehensive project management outsourcing or co-sourcing for modernizing the wireless infrastructure of an entire campus.
IT Consulting ISA 2004 Standard Edition Server
Remote Troubleshooting ISA 2004 Server
Progent's Microsoft-certified ISA Server 2004 consultants have long backgrounds with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security solutions for IT networks with multiple sites, mobile workers, and mission-critical eCommerce applications. Progent's Microsoft Firewall consultants can assist your small business in planning and deploying a configuration of ISA 2000 Server or ISA Server 2004 that meets your network protection needs without adversely limiting your network accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any up-to-date versions of Internet Security and Acceleration Server.
SQL Server 2008 Network Consultant
Microsoft SQL 2008 Configuration
SQL Server 2008 delivers powerful, standardized tools to computer experts and network users, reducing the complexity of creating, integrating, administering, and accessing company information and database programs on platforms ranging from mobile devices to enterprise data networks. The complexity and interconnectivity demands of Microsoft SQL Server 2008 call for an IT consulting firm with real-world expertise and broad knowledge in designing and building information-based, comprehensive business IT applications. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft technology, ensures you success in designing, configuring and managing Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET environment.
ISA 2004 Server Support and Setup
24/7 Internet Security and Acceleration Server Support Services
Progent's certified ISA Server consultants have broad backgrounds creating corporate security designs for information systems with multiple sites, mobile workers, and mission-critical eCommerce applications. A Progent ISA Server consultant can help your small company plan and deploy an installation of ISA Server 2004 that meets your IT protection needs without limiting your productivity.
CIO Consulting Services
CIO Online Technical Support
Progent can provide the part-time or temporary services of a seasoned Chief Information Officer who can offer strategic direction to assist your company pick and support IT solutions appropriate for your current needs and that can serve as a solid foundation for your future growth. Progent's part-time or temporary CIO services offer financial leverage to organizations trying to maximize the benefits from their network expenditures but who are unable or unwilling to add one more executive-level position to their full-time staff. Because Progent is vendor-agnostic, with a large team of engineers certified to support all leading OS platforms and connectivity technologies plus a broad range and business software, Progent is in a unique situation to provide unbiased recommendations as well as advanced technical support for developing information solutions that fit the particular needs of your organization.
Cybersecurity Pen Testing Security Firms
Cybersecurity Pen Testing Security Audits
Stealth penetration checking is a key component of any comprehensive IT system security strategy. Progent’s security experts can run thorough intrusion checks without the awareness of your company's internal network support resources. Stealth penetration checking shows whether existing security defense systems such as intrusion detection warnings and event history monitoring are correctly configured and actively observed.
SIP Infrastructure IT Services
7900 Series IP Phone Support
Progent's Cisco CCIE-certified IP phone and video IP phone experts can assist you to configure, maintain, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from discontinued Voice over IP products to the newest HD media phones. Progent's consultants can also assist your organization to integrate your IP phones with Unified CM, originally named CallManager, or with Cisco Unified Communications Manager Express to create a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified CM applications such as Unified CM IM and Presence Jabber, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent's consultants can deliver expertise with any facet of Cisco VoIP Phone integration including reviewing dial plans, configuring SIP trunking, deploying ISR routers with CUBE VoIP networking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.
Internet Data Center Engineer
Zero Downtime Data Center Consulting
Progent's Data Center consultants can show you how to select high availability data centers that meet the specific needs of your company. Fault tolerant off-site data centers are particularly attractive to small businesses due to of their affordability and simplified logistics compared to taking a do-it-yourself strategy. Attempting to create an on-site data center with even a basic level of fault tolerance is too expensive for the majority of small companies. Progent can help you reap all the benefits of high availability data centers and 24x7 colo sites by offering a complete range of consulting and support services.
Microsoft Windows Server 2003 Cluster Technical Consultant
Online Troubleshooting High-Availability Failover Clustered Servers
Progent provides Windows 2003 Cluster Server support to help your company utilize non-stop clustered servers that can provide 24x7 uptime. Clustered Windows servers for high-availability networks include Microsoft Windows Cluster Server, Microsoft SQL Cluster Server, and Microsoft Exchange Cluster. By showing you how too design high availability server clustering solutions around Microsoft Windows Clustered Server 2003, Progent’s Certified Windows professionals make sure that your zero-downtime server clusters are configured to optimize the strategic advantage of your information network.
System Center 2016 and VMware Integration Online Help
System Center 2016 and Windows Server 2016 Professionals
Microsoft System Center 2016 provides important improvements in the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; unified management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's Microsoft-certified consulting team can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
Small Business WAP121 IT Consulting
Small Business Wireless Access Point Remote Technical Support
Cisco's Small Business series of wireless access points are Linux-based devices designed as value-priced wireless APs for small offices. Progent's Cisco CCIE-certified Wi-Fi network infrastructure experts offer remote or onsite integration and troubleshooting services to assist your organization to design, implement, update, tune, administer and debug Cisco Small Business Wi-Fi access point deployments of any scale or topology.
Excel 2013 Desktop Professionals
Excel Power Map Designer
Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants can provide a wide variety of remote support services to assist you to plan, develop, pilot test, deploy, manage, and debug applications powered by any release of Excel, including Office Excel desktop and Office 365 Excel. Progent can assist you to migrate your current Excel solutions to the latest releases of Excel, integrate Excel with Apple iOS-based iPhones and iPads and Google Android smartphones and tablets, and identify and fix compatibility problems between different versions of Office Excel. Progent offers on-demand help to organizations looking for a fast fix to a specific issue related to Excel and Progent also offers full project management support for upgrading or developing line-of-business applications based on Excel. Progent's cost-effective webinar training for Office Excel can be customized to meet the needs of individuals or teams.
Support and Integration Offsite BDR Services
ProSight Managed Cloud Backup Services Consultants
ProSight Data Protection Services ECHO from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's disaster recovery specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical information.
Microsoft GP/Great Plains Technology Consulting
Dynamics GP Great Plains Accounting Consultant Services
Progent can show you how to plan and execute an efficient move to Microsoft Dynamics GP/Great Plains so that you retain your data, improve your security, enhance your analytics, take complete advantage of Microsoft Office integration, and reduce productivity interruption by creating and following a sensible migration plan. Progent can also help train new Microsoft Dynamics GP/Great Plains users so you don't waste productivity. Progent can enhance your company reports and management analytics by providing Crystal Reports help, FRx assistance, and Excel expertise. Progent's experience with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other platforms make it possible to produce specialized line-of-business software and eCommerce programs that work seamlessly with Microsoft Dynamics GP/Great Plains.
Setup and Support Apple iPhone and Windows integration
Apple Mac and Windows coexistence Support and Help
Progent's service experts in Apple OS X and Microsoft Windows technology can help you combine Apple Macintosh and Windows computers into cohesive networks with resource sharing and collaboration support. Allowing efficient co-existence among a variety of servers and desktops powered by Apple Mac OS and Microsoft Windows calls for broad knowledge of and background with Mac and Windows products. Progent's background in Windows and Macintosh consulting makes it possible to provide expert support to businesses that depend on these technologies to keep their strategic edge. Progent's consultants can also help you to integrate Apple's iPhones and iPads to operate with smoothly with your Windows network.
SQL Server 2016 PolyBase Integration Services
Top SQL Server 2016 Capacity Planning Online Support
Microsoft SQL Server 2016 offers major improvements in speed, capacity, security, uptime, BOYD support, and integrated BI. Innovations include PolyBase for handling relational and non-relational databases in one appliance for big data applications, Jason integration, Row-level Security, Mobile Reports, and centralized management of on-premises and cloud-based operations and services. Progent's Microsoft-certified consulting team can provide remote and on-premises expertise to assist organizations of all sizes to implement, administer or troubleshoot any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft products such as Windows Server and Hyper-V, Exchange, SharePoint, Dynamics CRM, Lync or Skype for Business, and System Center Operations Manager (SCOM).
Top Professionals domain expiration management
Consulting IT asset documentation management
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it.
Immediate Compliance Audit Juniper SSG140 Router
Juniper SSG320M Router Security Team
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Online Technical Support Aironet 1500 Access Point
Largest Aironet Wave 2 AP Online Support Services
Progent's Cisco certified Wi-Fi consultants can provide affordable online and on-premises help for end-of-life and modern Wave 2 Aironet Wi-Fi APs and Progent can assist you to design and maintain Wi-Fi environments that include indoor and outdoor/ruggedized Aironet APs.
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