Downers Grove Teleworkers Connectivity Consulting Partner
Help Desk Call Center Augmentation and Outsourcing Consulting
Enlarging your remote workforce may have a significant impact on network infrastructure, security, and company processes. Progent has 20 years of background helping businesses of all sizes to design, deploy, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Downers Grove company to pick the right tools and follow leading practices in creating and operating a secure virtual office solution for telecommuters that promotes collaboration and delivers maximum business value. Progent can provide services that go from on demand guidance for getting you past challenging technical bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.
Progent's consultants can help Downers Grove, Illinois companies to succeed with any aspect of creating a high-performing work-at-home environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk services, cybersecurity, data protection solutions, and centralized management.
Help Desk Call Center Support for At-Home Workers
An emergency, enterprise-wide transition to a from-home business model, which could be the result of an epidemic or as part of a business continuity process, can overwhelm even a well-staffed in-house Support Desk. Progent's Help Desk services allow organizations of any size to outsource or augment their Call Center by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Center services leverage Progent's extensive team of online IT support experts along with enterprise-class ticketing and tracking technology to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 desktop support from service requests to trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows from-home workers to track or revise their current trouble tickets, add details, and upload screen captures or attachments. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 technical service rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to deal with advanced issues. To find out more, see Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Center Supplemental Service allows you to supplement your existing Call Desk organization by splitting delivery of Help Desk services transparently between your in-house IT support staff and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's shared Support Desk service uses a co-sourcing support model based on the leading professional services automation platform for handling service requests and ticketing, assigning ownership, monitoring progress, and generating reports. For information about how Progent's Call Center Augmentation Services can enable your company to deliver best-in-class IT support to your at-home workforce, see Progent's Call Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing a productive telecommuter environment for your Downers Grove, Illinois business, call
An index of content::
Programming Firms SQL
Microsoft SQL Server Applications Consultant
Microsoft SQL Server 2005 delivers powerful, standardized tools to computer experts and network users, lessening the difficulty of creating, deploying, managing, and using company data and database applications in environments ranging from mobile devices to enterprise data networks. The sophistication and integration requirements of Microsoft SQL Server 2005 require an IT consulting firm with real-world expertise and broad knowledge in designing and building data-driven, comprehensive business technology solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft integration, ensures you success in designing, configuring and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.
Altaro VM Backup Live Backup Professional
Configuration Altaro VM Backup Encryption
Altaro VM Backup software from Hornetsecurity offers small and mid-size organizations a reliable and budget-friendly solution for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud architectures and also supports cost-effective cloud backup to Azure storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of remote or on-premises services to assist you to design, install, optimize and troubleshoot a modern backup and disaster recovery system powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/restore service powered by on Altaro VM Backup software.
Google Cloud solutions Technology Professional
Google Cloud Disaster Recovery Consulting
Progent offers affordable online and onsite consulting to help organizations of any size to migrate any portion of their core IT resources to Google Cloud Platform (GCP). This can save management hassle and equipment expense and allow the use of Google's state-of-the-art machine learning tools. Progent can help your IT team with every aspect of Google Cloud Platform integration including needs analysis, readiness assessment, system design and review, pilot testing, deployment, administration, performance optimization, software license management, backup/restore solutions, and security and compliance.
Hybrid cloud integration Consult
Professionals Hybrid cloud integration
Progent can help your IT team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that combine physical resources as well as one or more public cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of cloud migration services that include Microsoft Azure enterprise hybrid cloud design and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has two decades of background delivering high-level consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Specialist Solaris with Windows
IT Consulting Windows, UNIX, Solaris
Progent's UNIX family support services offer small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent offers your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of expertise provides you with a convenient one-stop source to help you build and maintain a protected and robust mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Immediate CCIE Certified wireless LAN controller Network Consultants
24/7 prime infrastructure Support and Integration
Cisco's Catalyst line of Wi-Fi controllers simplify the management of wireless LANs by unifying the provisioning and control of Wi-Fi APs, optimizing wireless throughput by reducing the impact of RF congestion, improving wireless uptime with fast auto-failover, and strengthening security by detecting cyber threats and analyzing network traffic based on user class and locale. Progent can help your business to configure Cisco wireless LAN controller appliances to manage and monitor wireless LANs of any size. Progent can help you to administer and debug your existing Cisco Wi-Fi environment or implement a smooth transition to Cisco's modern wireless controller solutions.
ProSight Reporting Infrastructure Monitoring Remote Support Services
24-Hour ProSight Reporting Infrastructure Monitoring Online Technical Support
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Services Exchange 2003 to Exchange 2010 Upgrade
Exchange Server Upgrade Consulting Services
Progent's Microsoft and Cisco-certified consulting experts can assist your organization to assess the benefits of Microsoft Exchange Server 2010 for your business and can help you to design and implement an efficient migration to Microsoft Exchange Server 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange 2007 that will offer fast payback by improving your workers' efficiency, cutting the expense of hardware and service, simplifying administration, and consolidating your key communications platforms.
Operations Manager IT Services
Microsoft Operations Manager Online Support
Remote 24x7 monitoring, automated alarms, and periodic reports are vital to preserving the proper operation of your network and avoiding unnecessary and costly disruptions. Remote Monitoring and Management (RMM) technology has advanced to the point that companies of all sizes can afford a degree of network stability that was previously reserved for enterprises. Progent offers a variety Remote Monitoring and Management (RMM) solutions delivered as low-cost services created to help you to detect and resolve a most IT network problems before they get big enough to hurt productivity.
SentinelOne Next Generation Endpoint Protection Consultant
SentinelOne Virus Recovery Experts On-site Technical Support
Progent is a reseller and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-centric threat management platform that includes AI software and advanced services to provide cutting-edge endpoint detection and response (EDR).
Locky ransomware hot line Professional
Immediate Nephilim ransomware hot line Consultant
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help your business to contain the spread of an active ransomware attack. Call 800-462-8800
Exchange Server 2016 Upgrade Planning Computer Engineer
24x7x365 Microsoft Exchange Server 2016 Upgrade IT Consultants
Progent can help you in all facets of your migration to Exchange 2016 such as designing high availability (HA) infrastructure for a local, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; determining mass storage requirements for your virtual machines (VMs), databases and logs; configuring HLB for high-availability CAS services; planning, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Computer Consultants Jabber and Skype for Business
Jabber and Office 365 On-site Technical Support
Progent's Cisco Jabber consultants can provide remote or on-premises support to assist businesses of all sizes to plan, deploy, maintain, update or troubleshoot Cisco Jabber environments and Cisco Unified CM ecosystems. Progent can provide advanced support for all the products, technologies and services that go into building a cohesive Jabber solution such as Cisco network devices and management software, Microsoft 365 applications, Windows and Mac desktops, Apple iOS and Google Android smartphones, SIP trunking, WiFi systems, cyber security, cloud computing, telepresence systems, PBX systems, business continuity, and the many other components of a cohesive collaboration ecosystem.
Voice Over IP Support and Setup
IP Endpoints Support Services
Progent's Cisco certified network infrastructure experts offer advanced support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover solutions.
Windows Server 2022 Clusters Sets Specialists
24/7 Windows Server 2022 Clusters Sets Online Support Services
Progent's Microsoft Gold-certified Windows Server 2022 consultants can help your company to plan and implement an efficient upgrade to Windows Server 2022 using an on-premises system architecture or a hybrid deployment model that combines cloud-based Windows Server on Azure with a datacenter-based implementation of Windows Server 2022.
MS SQL Server Contract Programmer
Microsoft SQL Server Remote Support
SQL Server 2005 delivers powerful, familiar tools to computer experts as well as to network users, reducing the difficulty of designing, integrating, managing, and accessing company data and analytical applications in environments ranging from mobile devices to enterprise data networks. The sophistication and integration demands of Microsoft SQL Server 2005 call for an IT consultant with hands-on expertise and wide knowledge in planning and building data-driven, comprehensive business technology solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft technology, ensures you success in planning, deploying and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.
Consultancy CISA Cybersecurity Audit
Audit CISA Certified
The Certified Information Systems Auditor accreditation is an important achievement that signifies expertise in IS security audit and control. Accredited by the American National Standards Institute (ANSI), the CISA credential requires that candidates pass an extensive examination administered by the ISACA international professional association. Progent can provide the expertise of a CISA-Premier network security audit professional trained to help companies in the areas of information systems audit process, IT governance, network assets and infrastructure lifecycle, information technology support, protection of information assets, and disaster recovery preparedness.
Design Firms Microsoft Azure cloud integration
Design Firms Microsoft Azure migration
Progent can help you with any stage of Azure cloud integration such as requirements definition, prerequisites evaluation, solution architecture, pilot testing, implementation, automated management, performance tuning, license management, disaster recovery strategies, security policy enforcement, and compliance assessment. Progent can help your IT staff to configure and troubleshoot firewall appliances and VPN tunnels so that your users can safely connect to Azure services, and Progent's Microsoft-certified consulting experts can assist you integrate key Microsoft technologies to work in the cloud including Microsoft Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also help your organization to create a hybrid cloud environment that transparently integrates physical datacenters with Azure-based resources.
Biggest Progent's Management Support Organization
Configuration Progent's Management Team
Progent's management team consists of seasoned veterans with years of background delivering computer consulting services, technical support, and long-term information system planning to organizations ranging from startups to Fortune 500 companies. Great service calls for great people, and Progent has put together a management team able to provide businesses with the best service value in the industry.
MS SQL Network Security Audit
MS SQL Server Developer Firms
SQL Server 2005 offers indispensable, standardized tools to IT experts and network users, lessening the difficulty of designing, deploying, administering, and accessing company data and database applications in environments ranging from handheld devices to enterprise information systems. The sophistication and integration demands of Microsoft SQL Server 2005 call for an IT consultant with hands-on expertise and broad knowledge in designing and building data-driven, end-to-end business technology applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work supporting Microsoft technology, ensures you success in planning, configuring and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.
Microsoft Certified Technical Support Services MOM 2007
Microsoft Operations Manager Specialist
Progent's Microsoft-certified consultants have over 10 years of background designing, implementing, optimizing and repairing Microsoft SCOM environments and offer organizations of any size expert online or onsite consulting services for SCOM 2012. Progent can assist your company to design a topology for Microsoft SCOM 2012 servers that delivers the performance and resilience needed to watch over your IT resources efficiently, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent can also help you to import and customize Microsoft SCOM 2012 management packs based on best practices for tracking network fabric and Microsoft and 3rd-party apps and services. Also, Progent can deliver fast remote or on-premises troubleshooting to help you to remediate serious issues uncovered by SCOM 2012.
24-Hour Citrix VDI Online Consulting
Citrix XenDesktop desktop virtualization Professional
Citrix offers a powerful line of products that provide enterprise-grade manageability, scalability, and performance for server virtualization and for centralized distribution of virtual Windows desktops and applications. For delivering virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For making and administering virtual servers, Citrix has developed XenServer and Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can help your company to evaluate the strategic benefits of Citrix technology and can help you design, validate, implement, troubleshoot, and maintain Citrix virtualization platforms.
Microsoft Exchange Server 2016 Upgrade Information Technology Consulting
Microsoft Exchange 2016 Migration On-site Technical Support
Progent can help you in all facets of your upgrade to Microsoft Exchange 2016 such as planning high availability system topology for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2; migrating mailboxes; Hyper-V strategy; determining mass storage capacity required for your virtual machines (VMs), databases and log files; configuring HLB for high-availability client access services; planning, setting up and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating your firewall; creating SSL certs; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
System Center Operations Manager Technology Consulting
24/7 System Center Operations Manager Professional
Remote 24x7 network monitoring, proactive alarms, and periodic analytical reporting are crucial to preserving the health of your IT system and eliminating preventable and expensive disruptions. Remote Monitoring and Management solutions have progressed to the point that businesses of all sizes can get a level of protection that was previously limited to large enterprises. Progent offers several RMM options delivered as low-cost services created to help you to identify and fix a an array of IT network problems before they can disrupt productivity.
2800 ISR Router Online Troubleshooting
24x7x365 Meraki MX68 router Network Consultant
Cisco has developed a full product line of routers including appliances designed to provide the security, bandwidth, and reliability required by customers from small offices to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved fault tolerance and network availability. Progent can show you how to choose and integrate Cisco routers to build a reliable infrastructure for your IT system and to make it easy to expand as you add new users, open new offices, deploy new services, open your network to customers and partners, and manage a more mobile workforce. Progent can provide help with a variety of routers based on the Cisco IOS platform, including the Cisco 800 family of small office routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, Cisco CRS Carrier Routing System for core Networks, plus legacy 2500 and 2700 Routers.
Microsoft Windows Server Failover Cluster Network Consultant
Windows 2012 Clustering Technical Support Services
Progent's certified failover clustering experts can help businesses to evaluate the benefits of deploying Windows Server 2012 failover clustering technology to create a powerful high-availability/disaster recovery strategy, help you to design and install a Windows Server 2012 environment, deliver online and on-premises consulting expertise and technical support for failover clusters composed of physical servers or virtual machines, and show you how to streamline the management of failover clusters.
Project Design Tuning Consultants
24-7 Project Pilots Professionals
For advanced project management assistance, Progent offers access to senior information technology experts with years of experience in technology management, application development, and business process engineering for organizations ranging from Big 4 firms to dot-com startups to government agencies. These high-level IT managers can provide project management expertise to help enterprise clients adhere to best practices to ensure that development or deployment projects are completed on schedule and within budget.
Network Consultant Hornetsecurity Altaro 365 Total SharePoint Backup
IT Services Hornetsecurity Altaro M365 Teams Chat Backup
Progent is a certified Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to protect your Microsoft 365 mailboxes, files stored on your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows endpoints.
IT Consultants ProSight Network Infrastructure Management
Automatic Network Topology Diagrams Support and Integration
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or isolating performance issues.
Windows 2022 Online Support Services
Windows Server 2022 Hyper-V Onsite Technical Support
Progent's certified Windows Server 2022 experts can assist your organization to design and implement an efficient upgrade to Windows Server 2022 that features high availability and that uses a self-hosted deployment architecture or a hybrid model that integrates cloud-based Windows Server Online with an on-prem implementation of Windows Server 2022.
Top Quality PowerPivot for SharePoint Professional
Microsoft Denali Consulting
Progent can provide the support of Microsoft-certified consultants as well as experienced database application programmers, database administrators, project management experts, Cisco-certified network engineers, disaster recovery/business continuity planning specialists, and data security consultants to help your business to evaluate the likely benefits of Microsoft SQL Server 2012 for your business, set up test systems at your datacenter or at Progent's test lab, plan and carry out an efficient migration to SQL Server 2012 from previous releases of SQL Server or from other RDBMS solutions, and define an efficient and secure IT infrastructure that helps you realize the full strategic benefit of Microsoft SQL Server 2012.
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