Downers Grove Telecommuters Solutions Consulting and Support
Call Desk Solutions Consulting Experts
Expanding your remote workforce can have a major effect on IT infrastructure, security/compliance, and corporate processes. Progent has 20 years of experience assisting small and mid-size businesses to design, configure, administer, optimize, and troubleshoot IT environments that support a remote workforce. Progent can assist your Downers Grove organization to pick the appropriate tools and follow leading practices in building and operating a safe virtual office solution for telecommuters that promotes teamwork and delivers maximum business value. Progent offers support services that go from as-needed guidance for getting you over occasional technical bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.
Progent can assist Downers Grove, Illinois organizations to succeed with any aspect of building a high-performing telecommuting ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, endpoint security, backup/restore solutions, and centralized management.
Help Desk Call Center Support for At-Home Workers
An emergency, organization-wide transition to a telecommuter workforce, which could be activated by an epidemic or as an element of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Call Desk. Progent's Call Center services make it possible for organizations to outsource or augment their Support Desk with Progent's remote Technical Response Center services.
- Progent's Standard Support Desk services leverage Progent's extensive network of online technical support experts along with world-class ticketing and tracking software to provide an economical, modern Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC support from service requests through trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows from-home workers to track or revise their current trouble tickets, enter information, and append screenshots or relevant files. Support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to deal with advanced problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Call Center Supplemental Service allows your business to expand your current Help Desk staff by splitting responsibilities for Help Desk support services seamlessly between your in-house IT support organization and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's co-managed Help Desk service is based on a co-sourcing support model based on the number one professional services automation platform for managing help requests and ticketing, assigning responsibility, monitoring progress, and generating reports. For information about how Progent's Help Desk Call Center Supplementation Services can enable your business to provide best-in-class technical support to your at-home employees, visit Progent's Support Desk supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive telecommuter solution for your Downers Grove, Illinois business, phone
An index of content::
Automated Desktop Management Consulting Services
Help and Support Endpoint Monitoring and Reporting
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of vital devices that drive your IT network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent consultant so any looming issues can be resolved before they have a chance to disrupt productivity.
SMS Server 2003 Migration Remote Technical Support
Microsoft SMS Server Configuration
Microsoft Systems Management Server 2003 offers extra functionality for change and configuration management of Windows-powered systems through SMS Feature Packs. Feature Packs reduce the overall administrative expense of managing and deploying software products by making it easier to copy system images, control mobile computers, and operate management tools. In addition to advising you about techniques to cut management expenses by installing Microsoft SMS 2003 Feature Packs, Progent's consultants can help you plan and perform IT projects that cover processes that Feature Packs are intended to make more efficient. Progent's adoption and upgrade services can minimize cost and reduce business disruption as you transition to the latest operating systems and applications. Progent's wireless consulting experts can help you define sensible procedures and standards to manage handheld computers and intelligent mobile phones so your field force remains productive and secure. Progent's CISSP-certified engineers and CISM-certified security experts can show you how to develop a security plan that includes standards, procedures and technologies to keep your IT computer system safe.
Windows Server 2016 Multi-domain clusters Troubleshooting
Windows Server 2016 Storage Replica Technology Consulting
Progent's Windows Server 2016 disaster recovery consultants can assist your organization to design a disaster recovery solution based on Microsoft's latest Failover Clustering technologies such as Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for high-performance storage clusters using low-cost equipment, Virtual Machine Load Balancing for improving the speed and resilience of Failover Clusters while reducing TCO and management overhead, and Cloud Witness for fast, economical deployment of a stretch cluster quorum witness.
Emergency Data Protection Manager 2016 and Windows Server 2016 Integration
Network Engineer Data Protection Manager 2016 and Windows Server 2016
Microsoft System Center 2016 Data Protection Manager offers automatic backup and easy restore functions for Microsoft environment. Data Protection Manager 2016 delivers application-sensitive backup for critical workloads like SQL Server, Exchange and SharePoint Server, protects Windows and Linux VMs, works with VMs running on Windows Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for cloud backup and recovery. Progent's Microsoft-certified consultants can help organizations of all sizes to plan, deploy, manage, and troubleshoot a multi-site backup/restore solution powered by System Center 2016 Data Protection Manager. Progent can help you to migrate from a previous release of Data Protection Manager or from a legacy solution, and Progent can optimize your DPM 2016 environment for on premises, hosted, cloud or hybrid deployment models. Progent can provide online or onsite support and can deliver as-needed guidance to resolve challenging issues or deliver comprehensive project management or co-management services to make sure you finish your Data Protection Manager 2016 initiative on time and within your budget.
Online Support Microsoft Operations Manager
System Center Operations Manager Professional
Progent's Microsoft-certified consulting experts have more than a decade of background planning, deploying, optimizing and fixing SCOM solutions and can provide companies of any size advanced online or onsite consulting services for System Center 2012 Operations Manager. Progent can help your company to design a topology for Microsoft SCOM 2012 servers that delivers the performance and resilience required to monitor your datacenter efficiently, whether your datacenters are on-premises, cloud-based, or a mixed solution. Progent can also assist you to import and customize Microsoft SCOM 2012 management packs according to industry best practices for tracking network fabric and both Microsoft and 3rd-party apps and services. In addition, Progent can deliver fast remote or onsite troubleshooting to assist you to fix critical problems uncovered by SCOM 2012.
Cisco Management Technology Consulting Company
Cisco Router Troubleshooters
Progent can assist your organization to deploy Cisco's networking products to build a solid basis for your local, private cloud, or hybrid data center and improve operations in key areas such as resource utilization, security and compliance, versatility, reliability, and recoverability.
Skype for Business and Android Engineers
24-7 Skype for Business Video Interop Server Consultants
Progent's Microsoft-certified consultants can provide remote and on-premises consulting services for companies of all sizes to assess the benefits of migrating to Skype for Business from any release of Microsoft Lync Server or Office Communications Server. Progent can assist your business to design an on-premises, cloud or hybrid deployment; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office or Microsoft 365; set up high-availability mechanisms; interface Skype for Business with your PSTN gateway; and interface with third-party collaboration systems like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security experts can assist you create and verify a security strategy for your Skype for Business deployment that is compliant with regulatory requirements.
Iowa Consultancies
Michigan Computer Consultancy Company
Progent's Technical Response Center (TRC) offers national extended hours remote troubleshooting for computer systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support experts offer after-hours telephone support and remote secure network access to isolate and repair technical problems quickly and affordably. The scope of IT experience represented by Progent's staff of country-wide support professionals makes it possible to escalate even the most difficult problems to competent specialists as needed. For urgent problems, the Technical Response Center tries to answer your request for support in less than one hour.
High-Availability Load Balancing Online Help
Network Load Balance Computer Engineer
Progent provides fault tolerant load balancing consulting covering system load balancing, load balanced program, LAN/WAN backbone routing, and content dispatching technology including Cisco Content Engine. High availability load balancing providers for which Progent offers consulting expertise include Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Content Engine and LocalDirector 400 series, and F5 Networks BIG-IP.
Remote Troubleshooting Operations Manager
Network Consultant MOM 2016
Progent's Microsoft-certified consultants have more than 10 years of experience designing, deploying, optimizing and repairing SCOM solutions and offer companies of all sizes advanced remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist you to design an architecture for System Center 2012 Operations Manager servers that provides the performance and resilience required to monitor your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also assist you to install and customize System Center 2012 Operations Manager management packs based on leading practices for tracking network infrastructure as well as Microsoft and third-party applications and services. Also, Progent can deliver fast remote or onsite troubleshooting to assist you to fix serious issues uncovered by SCOM 2012.
Cisco Expert Penetration Testing Network Security Auditing
Cybersecurity Penetration Testing Cybersecurity Consultancy
Stealth penetration checking is an important component of any comprehensive network security strategy. Progent's security experts can run extensive intrusion checks without the awareness of your organization's in-house IT staff. Unannounced penetration testing shows whether current security defense tools such as intrusion incident alerts and event history analysis are properly configured and actively monitored.
Sun Solaris Consulting Services
Solaris On-site Technical Support
Progent's Sun Solaris platform support services offer small businesses and software developers assistance with managing and supporting Sun Solaris systems that run with Microsoft-powered networks. Progent can give your business access to Sun Solaris experts, support professionals premier by Microsoft and Cisco, and security specialists with CISM credentials. This wide range of expertise provides you with a convenient one-stop source to show you how to build and manage a protected and robust cross-platform connectivity and communications environment that allows Sun Solaris and Microsoft interoperability by integrating Microsoft Windows with major variants of UNIX including Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or major Linux platforms including RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.
Shared Help Desk Ticketing Economics Consulting
24 Hour Microsoft Expert Extended Call Center Economics Network Consultants
Progent's Help Desk outsourcing and co-sourcing services help businesses to cut costs and increase productivity.
24-7 Microsoft ISA 2004 Server Technology Consulting Services
ISA 2004 Standard Edition Server Support and Setup
Progent's Microsoft certified consultants offer small and medium sized companies expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and ISA Servers include an advanced application-layer aware firewall that can secure your business system from attack by outside and inside sources. Forefront TMG and ISA Server provide thorough inspection of Internet protocols such as HTTP, which allows these security platforms to detect many attacks that can get by ordinary firewalls. The integrated firewall and VPN structure of Forefront Threat Management Gateway and ISA Server support stateful filtering and inspection of all VPN traffic. ISA Servers are the centerpiece of Microsoft's network security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you enhance your IT protection through experienced design and deployment of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft-certified engineers can assist you to configure Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot any version of ISA Server, or upgrade smoothly from ISA Server environments to Microsoft Forefront Threat Management Gateway.
Cisco Firewall System Consulting Services
Integration Services Cisco Access Point
Progent can assist your organization to utilize Cisco's networking technology to build a robust foundation for your onsite, private cloud, or hybrid data center and streamline operations in vital areas such as hardware consolidation, security and compliance, versatility, reliability, and recoverability.
UNIX Online Network Consulting Company
UNIX Online Technical Support Firms
Progent provides nationwide remote phone support and troubleshooting services for businesses who run Sun Solaris environments or whose information systems feature a mix of Solaris and Microsoft Windows products. Online technical support offers maximum return for your IT budget by protecting client productivity and shortening the time billed for network repair services. Sophisticated online support tools and experienced technicians and engineers combine to enable Progent to solve most IT problems without wasting time and expense by traveling to your location. In the vast majority of cases your network issues can be remediated over the phone or via a combination of phone support and remote access. Progent can make available Cisco CCIE infrastructure experts and CISM premier security professionals to assist with the toughest system problems.
Award Winning SCVMM 2016 and Nano Server Support Outsourcing
Microsoft System Center 2016 Virtual Machine Manager Remote Consulting
System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of IT infrastructure management tools and is intended to provide a centralized mechanism for configuring and managing virtualized datacenters across hybrid networks that can include private clouds and Azure publics cloud resources. Progent's SCVMM 2016 consulting experts can help organizations of any size with all facets of building, deploying, and maintaining a SCVMM 2016 ecosystem. Progent can assess your virtualization topology, help you upgrade smoothly from older releases of VMM, develop workflows for creating and deploying VMs and VM hosts, implement high-availability scale-out clusters, connect your datacenter resources with public cloud services, configure virtual switches, write and refine PowerShell scripts, and assist you to evaluate the strategic advantages of the latest capabilities such as Storage Spaces Direct and Shielded VMs. Progent's virtualization experts offer advanced Hyper-V consulting and VMware vSphere support.
Catalyst Wi-Fi 6 AP Planning Network Consulting
Support and Setup Catalyst Wi-Fi 6 AP Management
Progent's Cisco Catalyst 9100 Series 802.11ax Wi-Fi 6 and Wi-Fi 6E Access Point consultants offer economical remote and on-premises support for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).
Consulting Mac Network Security
OS X Penetration Testing IT Consultants
Progent's CISM-certified security staff can show you how to protect your Apple Mac network through expert services such as performing security audits, recovery from virus and worm penetrations, setting up firewalls, implementing safe off-site and mobile connectivity, deploying monitoring programs for defense against viruses, spam, and malware, and developing a comprehensive security plan adapted for the specific objectives of your corporate information system.
Redhat Linux Consultancy
CentOS Linux Onsite Technical Support
Progent's Linux consulting services provide small businesses and software developers assistance with managing and supporting Linux systems that coexist with Microsoft-powered technology. Progent can give your business access to Linux consultants, support professionals premier by Microsoft and Cisco, and security experts with CISM and CISA credentials. This broad array of expertise provides you with an easy one-stop consulting firm to show you how to build and maintain a protected and reliable cross-platform network and communications environment that allows Linux and Microsoft interoperability by combining Windows with leading Linux variations including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Consult MetroCluster Management
Remote Services NetApp SAN Fabric
NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering with continual replication to provide fast, zero data loss disaster recovery between datacenters located up to 185 miles apart from each other. Progent's team of seasoned IT consultants can help you to design, configure, manage, update, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster environment that meets your technical requirements and budget. Progent can ensure you follow leading practices for installing your MetroCluster environment by providing guidance with tasks such as assigning disk pools, determining aggregate and plexes layout, provisioning FlexVol volumes, setting up NetApp Snapshot, installing switches, implementing a tiebreaker, setting up a TCP/IP configuration replication network between your storage clusters, and testing your disaster recovery solution to prove compliance with information assurance standards and regulatory mandates.
Windows Server 2012 R2 Live Migration Specialists
Setup and Support Windows Server 2012R2 Storage Spaces
Progent's certified consultants can assist you to evaluate the business value of Microsoft Windows Server 2012 R2 for your company, create pilot systems and migration strategies, tune your network for on-premises, multi-site, private or public cloud-based, and hybrid datacenters, train your IT management, team, develop an enterprise-wide security strategy, automate IT administration, help with application development, and generate and validate a disaster recovery/business continuity plan.
Co-managed Support Desk Remote Technical Support
Call Desk Sharing Troubleshooting
Progent provides three essential types of Help Desk support including Microsoft and Cisco Call Center Outsourcing Services, Virtual Help Desk Services, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft professionals gives your customers instant access to a dependable support resource with extensive experience providing phone support and online repair for networks powered by Microsoft technology. Progent's focus is on giving the support Help Desk a respected image as a solid contributor to company productivity. Progent's target is to resolve rather than merely record problems.
Professionals Identity Authentication
Multi-factor Authentication Specialist
Progent's Duo service plans utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Android, and other out-of-band devices.
After Hours Google Cloud hybrid cloud integration Consultant
24-7 Consultants Google Cloud Anthos
Progent offers cost-effective online and onsite consulting to assist companies to move any portion of their critical IT infrastructure to Google Cloud Platform (GCP). This can save management hassle and hardware costs and enable the use of Google's state-of-the-art machine learning tools. Progent can assist your IT team with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness assessment, architectural design and review, testing, configuration, centralized administration, performance tuning, licensing management, disaster recovery mechanisms, and security.
24-Hour Cisco Firewall Upgrade Technical Support Services
ASA 5540 Firewall Computer Engineer
Progent's Cisco certified networking consultants can assist your organization to maintain older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also assist you to set up, administer, upgrade and debug Cisco ASA 5500-X security appliances with Firepower Services.
SonicWall NSA 6650 Firewall Firewall Network Install
SonicWall NSA 6650 Firewall Technical Support
Progent's SonicWall firewall experts can show you how to integrate, manage, and troubleshoot SonicWall firewall appliances including the newer SonicWall TZ, NSa and NSsp Series of appliances and the older SonicWall PRO 1260 Secure Switch products. Progent's CISSP and CISA-certified cybersecurity experts can help you incorporate SonicWall firewalls into an end-to-end security solution and design security into your corporate practices.
Flexential Data Center Specialist
Flexential Colocation Center Consult
Progent utilizes the Flexential Tampa data center mainly to deliver private cloud hosting services. Progent has a team of IT experts located in the vicinity of Tampa, and Progent also offers online support from Progent's countrywide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware virtualization professionals, and veteran disaster recovery/business continuity preparedness experts. Progent can also assist your business to design and execute a migration to the Flexential facility by providing services like planning solution architecture, specifying hardware components, system setup and validation, debugging, setting up remote management, and training your network staff.
24/7/365 Email Black Lists Services
Email Predictive Sender Profiling Consultancy
Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter.
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