Enlarging your telecommuter workforce can have a major impact on network architecture, security, and company processes. Progent has 20 years of experience helping small and mid-size businesses to design, configure, manage, tune, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Downers Grove company to pick the appropriate tools and follow leading practices in creating and maintaining a safe virtual solution for telecommuters that facilitates collaboration and returns maximum business value. Progent offers services ranging from as-needed expertise for helping you over challenging technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can help Downers Grove, Illinois businesses to with any aspect of creating a high-performing telecommuting environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, security monitoring, data protection solutions, and unified management.
Help Desk Call Center Support for Telecommuters
A rapid, company-wide changeover to a telecommuter business model, which could be activated by an epidemic or as a component of a disaster recovery/business continuity process, can overstretch even the most efficient in-house Call Center. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or augment their Help Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Desk support services utilize Progent's nationwide network of online technical support experts along with enterprise-class ticketing and tracking technology to provide an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 desktop support from service requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to check or update the status of their current tickets, add information, and upload screenshots or attachments. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 support specialists to deal with advanced problems. For details, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Support Desk Supplemental Service enables your company to supplement your existing Help Desk Call Center staff by sharing delivery of Call Center support seamlessly between your regular support organization and Progent's extensive team of PC support engineers and subject matter experts. Progent's co-managed Support Desk service uses a co-sourcing support model based on the number one professional services automation (PSA) tool for managing help requests and ticketing, establishing ownership, tracking progress, and generating management reports. To learn how Progent's Help Desk Augmentation Services can enable your company to deliver best-in-class desktop support to your teleworkers, go to Progent's Help Desk Call Center supplementation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining a productive work-from-home solution for your Downers Grove, Illinois company, call 1-800-993-9400 or go to Contact Progent.