Enlarging your at-home workforce can have a major effect on IT infrastructure, security, and company workflows. Progent has two decades of background assisting SMBs to plan, configure, administer, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Downers Grove organization to select the appropriate technologies and follow leading practices in building and operating a safe virtual solution for teleworkers that facilitates collaboration and delivers maximum business value. Progent offers support services ranging from on demand expertise for helping you past occasional IT roadblocks to comprehensive project management to help you carry out business-critical initiatives.

Progent can help Downers Grove, Illinois businesses to succeed with any facet of building a high-functioning work-at-home ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, Help Desk services, data security, backup/restore solutions, and centralized management.

Help Desk Support for Teleworkers
An emergency, enterprise-wide switchover to a from-home business model, which might be driven by a pandemic or as an element of a disaster recovery preparedness plan, can overstretch even a high-performing internal Call Desk. Progent's Call Center services allow businesses of any size to outsource or supplement their Help Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk support services utilize Progent's nationwide team of remote technical support specialists along with enterprise-class trouble ticketing and tracking software to offer an affordable, advanced Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop support from service requests to ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to track or update their current trouble tickets, add details, and append screenshots or attachments. Desktop support services are provided at a significant discount off Progent's normal Level 1 technical support rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to deal with complex problems. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Desk Augmentation Service enables your business to augment your current Call Desk staff by splitting responsibilities for Call Center services transparently between your regular IT support organization and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's shared Help Desk Call Center service uses a co-sourcing support solution utilizing the number one professional services automation platform for managing service requests and trouble tickets, assigning ownership, monitoring progress, and producing management reports. For information about how Progent's Support Desk Augmentation Services can enable your business to provide best-in-class IT support to your teleworkers, go to Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining an efficient work-from-home solution for your Downers Grove, Illinois company, phone 1-800-993-9400 or go to Contact Progent.