Expanding your telecommuter workforce can have a significant effect on network architecture, security/compliance, and corporate culture. Progent has two decades of background helping businesses of all sizes to plan, deploy, administer, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your Downers Grove organization to select the right technologies and adhere to leading practices in creating and operating a safe virtual office solution for teleworkers that promotes collaboration and returns top value. Progent can provide services ranging from as-needed guidance for getting you over challenging technical bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.
Progent can help Downers Grove, Illinois businesses to with any aspect of building a high-performing work-at-home environment by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk augmentation, endpoint security, backup/restore solutions, and unified management.
Help Desk Services for Remote Workers
An emergency, company-wide changeover to a teleworker business model, which could be the result of a pandemic or as an element of a disaster recovery plan, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Call Desk with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Support Desk services leverage Progent's nationwide network of online IT support experts along with world-class ticketing and tracking technology to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC technical support from initial help requests through ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables from-home workers to track or edit the status of their active trouble tickets, enter details, and append screenshots or relevant files. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast escalation to Level 2 and Level 3 support specialists to resolve advanced issues. For details, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Call Desk Augmentation Service allows your business to expand your current Help Desk organization by sharing responsibilities for Help Desk support seamlessly between your in-house IT support personnel and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a co-sourcing support model based on the number one PSA platform for handling service requests and ticketing, establishing ownership, monitoring progress, and generating reports. For information about how Progent's Help Desk Call Center Supplementation Services can help your company to provide world-class IT support to your telecommuters, go to Progent's Help Desk augmentation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining an efficient work-from-home environment for your Downers Grove, Illinois organization, phone 1-800-993-9400 or visit Contact Progent.