Immediate Remote Troubleshooting for Downers Grove Computer Systems
Urgent Online Support for Downers Grove SystemsFor businesses in Downers Grove or anywhere in Illinois, Progent offers online support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex networking issues, as well as the services of CISA and CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic jobs.

Progent's remote support experts offer excellent leverage because they have the real-world background and are equipped with the sophisticated tools required to solve most information system issues rapidly. Efficient support lowers direct costs because solutions accumulate fewer chargeable minutes. Online help also avoids the expense of sending a consultant to your location. Your organization saves additionally with indirect costs by reducing or avoiding system downtime and associated losses resulting from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote consulting experience is especially important for businesses that rely on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing model for online support is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you pay exclusively for the services that you actually get. Unlike many remote service organizations, Progent asks for no startup charge or minimum fees. Progent's one-minute granularity and clean model for pricing prevent situations where quick repairs manage to turn into substantial bills. Progent's skill at handling problems efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of optimized technologies and field-tested processes that allow the maximum degree of efficiency for online technical support and repair for IT networks of any size. Progent provides safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's online support team to interface to your environment remotely without violating corporate security.

Progent's powerful technical support database system keeps detailed documentation of the service that Progent's customers have received. Progent's staff consultants have access to the history of assistance delivered to every Progent customer by any Progent engineer. This database of problems and repairs is organized as a conveniently exploitable support knowledge base that enables Progent's remote support engineers to share their knowledge company-wide to ensure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and close associations with key technology companies such as Cisco and Microsoft make available additional vast technical knowledge bases and allow quick access to manufacturers' internal support staff so Progent's remote service experts can determine optimal solutions quickly.

Remote technical support services offered by Progent to customers in Downers Grove and throughout the state of Illinois include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to allow small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the industry's leading enterprises. The ProSight portfolio of IT management outsourcing services addresses all critical facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the entire malware attack progression including blocking, identification, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to provide web-based management and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex network management processes, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your Progent consultant so any looming problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology programs. Billing charges for longer-term consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows customers to execute major initiatives within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Call Center service options for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progent’s Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent’s shared Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk staff of experienced information technology consultants offers your clients in Downers Grove or anywhere in the state of Illinois instant access to a large support group with years of experience providing telephone-based support and remote diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk perception as a crucial enabler of business performance, and Progent's intent is to solve rather than simply track technical issues.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff can supply remote and in-depth consulting support and education in specific business application fields that include ERP, MRP, custom financial systems, and CRM. Progent also can provide expertise, custom programming, and training for Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's expertise, custom development, and training services, see Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers companies in Downers Grove, or anywhere in the state of Illinois, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your business so your computer support is proactive and automated. By uncovering possible trouble spots before they grow into full-scale emergencies, automated monitoring can minimize inconvenient and costly network failures. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or environments that support a mix of OS platforms.
How Your Downers Grove Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based support with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Downers Grove or throughout the state of Illinois, Progent's online network support specialists are ready to deliver professional and cost-effective system support whenever your organization requires it. More than a decade of delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine remote access tools to fix network problems quickly while avoiding the cost and lost productivity associated with on-premises support visits.

Even if your Downers Grove business deals with a local freelance support technician or maintains a full time organization that know how to deal with ordinary computer issues, Progent’s Microsoft and Cisco certified engineers can still provide an easy and seamless remote extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to resolve sudden system crises or especially tough integration problems.

Advantages of Progent's Network Help for Offices in Downers Grove
Progent's remote support services allow your Downers Grove organization to have the advantages of timely, enterprise-grade network support without the cost of maintaining an in-house IT staff. Your information system will derive added strategic worth by becoming more available, productive, and secure. Benefits to your business include:

  • Seamless virtual extension of your local support resources
    With most businesses in Downers Grove or anywhere in Illinois, local network support providers, whether made up of freelance consultants or a full-time IT staff, can resolve typical technical problems. However, serious problems might spring up when local support personnel are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your onsite service personnel. In these situations, Progent's online service professionals provide an easy, quick, and budget-friendly solution to supplement your local resources and to transfer useful information to improve your ability to deal with downstream problems locally.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller offices commonly rely on independent freelance service providers. Although independent service people carry less overhead than big support companies and can often charge lower rates, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the absence of reserve help may force your company to wait for assistance during an emergency. As your business expands, system downtime and problems with vital applications become more expensive. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a ready source of reserve support expertise to insure your network stays up and running.

  • Create a Solid Basis for Seamless Growth
    Businesses often begin with an IT architecture implemented on a modest budget. Lacking a strong infrastructure, band-aid fixes often get piled on top of a weak foundation. As a company grows, stability and expandability problems can hinder the success of the organization. These badly built environments need careful analysis, intelligent strategic planning, and broad-based IT knowledge to evolve to a network infrastructure able to offer the solid foundation to handle vital business demands and simplify future growth.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller organizations require guidance and technical education to negotiate an ever more complex array of technology alternatives available for accelerating business growth and enhancing efficiency. They do not need a computer consultant who is attempting to resell a certain vendor's technology. Network consulting and product selling can lead to a situation where the recommended solution is designed around a predetermined product rather than the true requirements of a business. Progent avoids these conflicts by selling only services rather than products. This enables Progent to match IT expertise with the best needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT expertise, refined support software, and familiarity with enterprise networking enable companies to avoid the pitfalls of excessive dependence on smaller consulting firms, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier experts average longer than a decade of real-world industry experience, at the forefront of network support, performing a broad range of IT tasks for an extensive mix of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This guarantees that you get not just world-class IT capability, but also a consultant with field-tested approaches for using computer knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises visits by the minute. Consequently, you are charged just for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no minimum charge and asks no monthly commitment for support services delivered during normal working hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast solutions so you will not be tempted to permit minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their scope, Progent is able to concentrate on providing high-value skills where Progent faces few competitors. Businesses who work with trusted freelance service providers or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and productive.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to offer 24x7 remote monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating potential issues before they result in lost productivity, network monitoring can keep your information network from painful and costly availability disruptions.
How Does My Business Start Getting Online Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.