Immediate Remote Troubleshooting for Downers Grove Computer Systems
For businesses located in Downers Grove or anywhere in Illinois, Progent offers remote support for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve complex networking problems, as well as the assistance of CISSP-qualified security experts to handle advanced security design and troubleshooting issues.
Progent's remote technical support experts offer exceptional value due to the fact that they possess the practical experience and are equipped with the sophisticated technology necessary to resolve the majority of information system issues rapidly. This reduces direct costs since service calls accumulate fewer billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your organization saves even more with indirect costs by reducing or avoiding network outages and related losses stemming from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote consulting know-how is particularly helpful for organizations that rely on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.
Progent's billing policy for remote help is structured to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you owe only for the support that you receive. In contrast to typical online support companies, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent scenarios where fast fixes somehow end up as major bills. Progent's skill at solving technical issues efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of customized tools and field-tested methodologies that permit the maximum level of effectiveness for remote consulting and repair for information networks of any size. Progent provides secure VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's remote service group to interface to your company's computer system remotely without violating corporate security.
Progent's sophisticated customer support reporting system maintains thorough histories for all support that Progent's customers have received. Progent's staff service personnel have access to the records of services provided to each Progent client by every Progent engineer. This archive of anomalies and repairs is stored as a readily searchable support knowledge base that permits Progent's online support experts to communicate their experiences with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with key industry leaders including Cisco and Microsoft open up additional vast technical support knowledge bases and permit priority response from manufacturers' in-house support staff with the result that Progent's online consulting specialists can determine the most efficient solutions in the least time.
Online support services provided by Progent to customers in Downers Grove and throughout the state of Illinois include:
Authorized Windows Expertise
Progent's Microsoft-expert online service professionals can provide computer system troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist you with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server development, SharePoint 2016 migration and hybrid deployment consulting services, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop services to help you company to install, configure, repair, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 upgrade support as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the management of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top recognition for network professionals, and indicates a person's technical knowledge at the expert level. CCIEs can resolve even the most stubborn issues associated with network infrastructure planning, deployment, maintenance, compliance, and problem solving. CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network management tools and developing workarounds or locating software updates. Cisco CCIEs are an exceptional value since their broad experience permits them to solve problems rapidly. In typical cases, less qualified service providers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your computer system by means of sophisticated remote troubleshooting technology in order to provide quick, secure, and affordable analysis and repair.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area
Progent's Cisco CCIEs can provide consulting for all of Cisco's top-selling selection of networking products. Cisco networking support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting and support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and configuration, Aironet Wireless APs consulting expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Security Setup and troubleshooting support, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISM and CISSP cybersecurity experts can provide a range of system protection solutions that can bolster the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist your business to clean up rapidly following a damaging breach. Security support services available from Progent include: in depth information security and compliance analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recovery from virus and worm attacks; configuring firewalls; establishing secure techniques for remote and mobile access; defending your email infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Progent can provide expert online consulting support to help organizations of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine physical resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable runbook for restoring applications and services quickly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and fixes and can produce audit reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to cover a wide range of information technologies including system infrastructure, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified administration in environments that incorporate Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with migration from older applications to Windows or Linux environments. Progent's team-oriented methodology for resolving technical issues enables fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can offer urgent remote assistance diagnosing anomalies affecting UNIX/Linux networks based on popular variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions used by some of the industry's leading enterprises. Progent's ProSight portfolio of outsourced network management services covers all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the complete malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Billing rates for longer-term development or consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important fields of information technology allows clients to execute major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Downers Grove Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Call Center service offerings for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are designed for businesses who lack the money or time to create an in-house Call Center but who need quick communication with a reliable Help Desk Call Center with professional telephone assistance as well as the ability to escalate complex tasks to advanced consultants.
Progent's Help Desk consulting support can assist you in establishing an effective new Call Center or improving your established organization, identifying or modifying Call Center software to meet the particular demands of your business, or adding temporary phone support staff to work with your in-house Help Desk group during high-demand scenarios such as software migrations, major updates, or installing brand new business software.
Progent's Help Desk Call Center team of seasoned network consultants offers your computer users in Downers Grove or anywhere in the state of Illinois immediate communication with an efficient support resource with substantial experience offering telephone-based help and online repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center the reputation as a solid driver of company success, and Progent's policy is to resolve instead of simply record network issues.
- Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts Team offers phone-based professional engineering support and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom development, and training for Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's consulting, programming, and education offerings, see Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Downers Grove, or anywhere in the state of Illinois, remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your business so that your network support is proactive rather than reactive. By anticipating looming issues before they evolve into crashes, proactive monitoring can head off inconvenient and costly network breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks powered by a variety of platforms.
To get in touch with Progent about urgent remote expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Downers Grove or throughout the state of Illinois, Progent's online computer support engineers are ready to provide professional and cost-effective system support the moment your organization requires it. More than 15 years of offering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine online access technology to repair IT problems quickly while avoiding the expense and lost productivity that comes with in-person support visits.
Even if your Downers Grove business deals with a local freelance consultant or employs an in-house organization that can handle common computer problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the time or the expertise to address sudden network emergencies or especially complex integration problems.
Features of Progent's Remote Computer Support for Downers Grove
Progent's online support, remote troubleshooting, network security consulting, and network management services give offices in Downers Grove or throughout the state of Illinois unparalleled leverage for your IT investment. Whether you need one-time phone support and remote troubleshooting or ongoing Help Desk Call Center services and system administration, Progent's experts can deliver your company enterprise-level IT support while permitting you to avoid the cost and hassle of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to businesses in Downers Grove and is also ideal for customers in geographic regions of Illinois that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a wide array of Microsoft support utilities, service information, and on-going education.
- By the Minute Rates to Reduce Costs
Progent provides remote help on a minute-by-minute billing plan, so you pay only for the support you receive. Progent requires no minimum fee for phone service and imposes no periodic retainer for services delivered during normal working hours. This saves you from facing big bills for quick repairs.
- Availability of Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco can provide the services of on-staff specialists who have skill in planning, implementing, and troubleshooting networking environments based on Cisco technology. Progent can offer a CCIE or CCNP to show you how to create fast, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Group
Progent's basic consulting offerings consist of system integration, Microsoft Exchange Server expertise, corporate security planning, and Help Desk outsourcing support. Progent's Application Experts Team can provide in-depth consulting expertise for specific application areas. Help offered by the Application Experts Group includes:
Dynamics GP Support and Customization
Microsoft Office Project Expertise
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Help
BI Reporting Development and Training
Power BI Solutions
UNIX, Linux and Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Software Programming
MySQL DBA Services and Software Development
Apple Macintosh Help
Amazon MWS Software Design and Programming
By providing a full service centralized resource for IT generalists and specialists, Progent can tailor timely, inexpensive, and comprehensive IT solutions that meet the unique needs of your company.
- State of the Art Remote Access Software
Secure remote access allows Progent's service professionals to observe exactly what your users see. This makes it easier to find fast solutions to problems that might otherwise require a costly onsite service call. Effective remote connectivity software and experienced technicians together enable Progent to resolve most IT problems quickly and economically. Progent is a pioneer in offsite troubleshooting and remote network analysis.
- Compatibility with Mainstream VPN Gateways
Progent supports safe VPN access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
- Round-the-Clock Support for High Network Uptime
For businesses with vital applications, Progent can provide optional round-the-clock online technical services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended especially for budget-constrained organizations whose workers need instant recourse to a Help Desk service with effective phone support and full escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical expertise, fine tuned support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited in-house resources.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Technical Support from Progent?
- Certified Knowledge of Microsoft's Entire Range of Servers
Progent can provide in-depth expertise for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Windows Server 2008 support, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 management, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person visits by the minute. As a result, you are billed exclusively for received support. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation fee and asks no retainer for support services provided during regular business hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for quick fixes so you will not be forced to permit simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their scope, Progent can concentrate on offering high-value skills where Progent faces few competitors. Companies who work with familiar independent consultants or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and productive.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the only support companies to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can save your information network from painful and expensive service disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.