Immediate Remote Troubleshooting for Downers Grove Computer Systems
Fast Phone Consulting for Downers Grove NetworksFor businesses located in Downers Grove or anywhere in Illinois, Progent offers remote support for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve complex networking problems, as well as the assistance of CISSP-qualified security experts to handle advanced security design and troubleshooting issues.

Progent's remote technical support experts offer exceptional value due to the fact that they possess the practical experience and are equipped with the sophisticated technology necessary to resolve the majority of information system issues rapidly. This reduces direct costs since service calls accumulate fewer billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your organization saves even more with indirect costs by reducing or avoiding network outages and related losses stemming from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote consulting know-how is particularly helpful for organizations that rely on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.

Progent's billing policy for remote help is structured to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you owe only for the support that you receive. In contrast to typical online support companies, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent scenarios where fast fixes somehow end up as major bills. Progent's skill at solving technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of customized tools and field-tested methodologies that permit the maximum level of effectiveness for remote consulting and repair for information networks of any size. Progent provides secure VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's remote service group to interface to your company's computer system remotely without violating corporate security.

Progent's sophisticated customer support reporting system maintains thorough histories for all support that Progent's customers have received. Progent's staff service personnel have access to the records of services provided to each Progent client by every Progent engineer. This archive of anomalies and repairs is stored as a readily searchable support knowledge base that permits Progent's online support experts to communicate their experiences with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with key industry leaders including Cisco and Microsoft open up additional vast technical support knowledge bases and permit priority response from manufacturers' in-house support staff with the result that Progent's online consulting specialists can determine the most efficient solutions in the least time.

Online support services provided by Progent to customers in Downers Grove and throughout the state of Illinois include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions used by some of the industry's leading enterprises. Progent's ProSight portfolio of outsourced network management services covers all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the complete malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Billing rates for longer-term development or consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important fields of information technology allows clients to execute major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center service offerings for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are designed for businesses who lack the money or time to create an in-house Call Center but who need quick communication with a reliable Help Desk Call Center with professional telephone assistance as well as the ability to escalate complex tasks to advanced consultants.

    Progent's Help Desk consulting support can assist you in establishing an effective new Call Center or improving your established organization, identifying or modifying Call Center software to meet the particular demands of your business, or adding temporary phone support staff to work with your in-house Help Desk group during high-demand scenarios such as software migrations, major updates, or installing brand new business software.

    Progent's Help Desk Call Center team of seasoned network consultants offers your computer users in Downers Grove or anywhere in the state of Illinois immediate communication with an efficient support resource with substantial experience offering telephone-based help and online repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center the reputation as a solid driver of company success, and Progent's policy is to resolve instead of simply record network issues.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts Team offers phone-based professional engineering support and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom development, and training for Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's consulting, programming, and education offerings, see Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Downers Grove, or anywhere in the state of Illinois, remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your business so that your network support is proactive rather than reactive. By anticipating looming issues before they evolve into crashes, proactive monitoring can head off inconvenient and costly network breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks powered by a variety of platforms.
How Your Downers Grove Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Downers Grove or throughout the state of Illinois, Progent's online computer support engineers are ready to provide professional and cost-effective system support the moment your organization requires it. More than 15 years of offering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine online access technology to repair IT problems quickly while avoiding the expense and lost productivity that comes with in-person support visits.

Even if your Downers Grove business deals with a local freelance consultant or employs an in-house organization that can handle common computer problems, Progent’s Microsoft and Cisco certified consultants are available to offer an easy and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the time or the expertise to address sudden network emergencies or especially complex integration problems.

Features of Progent's Remote Computer Support for Downers Grove
Progent's online support, remote troubleshooting, network security consulting, and network management services give offices in Downers Grove or throughout the state of Illinois unparalleled leverage for your IT investment. Whether you need one-time phone support and remote troubleshooting or ongoing Help Desk Call Center services and system administration, Progent's experts can deliver your company enterprise-level IT support while permitting you to avoid the cost and hassle of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical expertise, fine tuned support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent stands out by offering:

How Does Our Company Start Receiving Remote Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.