Immediate Remote Help for Downers Grove Computer Networks
Urgent Phone Help for Downers Grove SystemsFor companies in Downers Grove or anywhere in Illinois, Progent offers online technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure issues, plus the services of CISSP-qualified security consultants to help with advanced security design and troubleshooting jobs.

Progent's online technical support engineers offer exceptional value because they have the practical experience and have access to the advanced technology needed to solve most information system problems quickly. Efficient support lowers direct costs because solutions use up fewer chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your organization saves even more in indirect costs by minimizing or eliminating network downtime and related losses due to business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online technical support experience is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's billing policy for online help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you pay only for the support that you actually get. In contrast to typical online support organizations, Progent requires no startup surcharge or minimum job duration. Progent's per-minute granularity and simple policy for pricing save you from situations where fast repairs somehow turn into large bills. Progent's skill at handling problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of optimized technologies and field-proven processes which permit the highest degree of efficiency for online technical support and troubleshooting for computer systems of all sizes. Progent offers protected VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's remote service group to access your company's network without violating system security.

Progent's sophisticated customer support reporting application includes detailed records describing all service that Progent's clients have received. Progent's authorized consultants have access to the details of all help provided to each Progent customer by any Progent engineer. This archive of anomalies and repairs is stored as a readily exploitable support knowledge base that enables Progent's remote technical engineers to communicate their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with important vendors such as Cisco and Microsoft make available additional extensive technical databases and allow fast access to vendors' in-house product engineers with the result that Progent's remote service experts can determine the most efficient resolutions promptly.

Online services available from Progent to companies in Downers Grove and anywhere in the state of Illinois include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate services intended to enable small and mid-size organizations to utilize the same cutting-edge IT solutions used by some of the world's top enterprises. Progent's ProSight portfolio of outsourced network management services addresses all key areas of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital data, applications and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to provide centralized control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, enhance and debug their networking appliances such as routers, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so any potential problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for special IT programs. Progent's charges for longer-term consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these special areas of computer technology allows customers to complete major initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all facets of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Help Desk consulting expertise can guide you in creating an effective new Help Desk or enhancing your existing one, identifying or enhancing Help Desk Call Center application software to meet the particular needs of your corporation, or providing occasional online personnel to work with your internal Help Desk team to deal with unusually busy situations such as software migrations, mass updates, or rolling out brand new applications.

    Progent's Call Center staff of veteran network consultants provides your workers in Downers Grove or anywhere in the state of Illinois rapid access to an efficient network service group with substantial background delivering phone support and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center recognition as a solid enabler of company productivity, and Progent's goal is to fix instead of merely track network issues.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts Team provides phone-based advanced consulting support and education in special application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more on Progent's expertise, customization, and training services, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Downers Grove, or anywhere in the state of Illinois, online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to fit your business so your IT maintenance is proactive rather than reactive. By uncovering potential issues before they expand into crashes, system monitoring can minimize disruptive and costly network crises. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or networks based on a variety of operating systems.
How Your Downers Grove Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Downers Grove or throughout the state of Illinois, Progent's online network support engineers can deliver professional and cost-effective system help whenever your company has to have it. More than a decade of offering remote repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online access tools to solve computer problems rapidly while avoiding the cost and lost productivity that comes with on-premises support calls.

Even if your Downers Grove office relies on a regular freelance consultant or maintains a full time organization that know how to handle day-to-day network issues, Progent’s Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the knowledge to resolve sudden system emergencies or particularly challenging integration projects.

Benefits of Progent's Network Help for Companies in Downers Grove
Progent's remote network troubleshooting services enable your Downers Grove company to have the benefits of immediate, enterprise-grade IT support without the expense of managing a full-time IT staff. Your information system will derive added strategic value by being more available, productive, and secure. Benefits to your company include:

  • Seamless remote expansion of your local support resources
    With most companies in Downers Grove or anywhere in Illinois, nearby computer service resources, whether consisting of outside consultants or an internal maintenance staff, can solve typical technical issues. However, major troubles may occur when local support personnel are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your onsite service people. In these instances, Progent's on-call support specialists provide a convenient, quick, and affordable solution to supplement your regular resources and to pass on useful information to increase your capability to handle downstream problems locally.

  • Reduced Reliance on Individual Consultants
    For network support, smaller offices often depend on independent freelance consultants. Although independent consultants carry less internal costs than big service firms and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the absence of fallback help may force your company to wait for help during an IT crisis. As your network grows, system unavailability and problems with critical software are more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a ready source of reserve service expertise to make sure your IT system remains available.

  • Create a Scalable Basis for Smooth Expansion
    Companies typically start with an information system created on a shoestring budget. Without a strong framework, slap-dash repairs can get piled on top of an unstable foundation. When a network grows, reliability and expandability issues can hinder the success of the organization. Such badly designed systems need careful assessment, smart strategic planning, and wide technical knowledge to upgrade to a system infrastructure able to provide the solid foundation to handle current business requirements and facilitate downstream growth.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller businesses require advice and technical training to navigate through an increasingly complex array of technology options available for accelerating business success and improving productivity. Businesses hardly need a computer consultant who is trying to earn a commission on a certain vendor's products. IT consulting and product sales can lead to a scenario where the proposed solution is built around a predetermined technology rather than the true needs of a business. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to match technical expertise with the real interests of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT expertise, fine tuned remote support software, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

How Does My Business Begin Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.