Fast Remote Help for Downers Grove Illinois Computer Systems
Urgent Online Technical Support for Downers Grove SystemsFor organizations located in Downers Grove Illinois, Progent offers online support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure problems, as well as the services of CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting issues.

Progent's remote technical support experts provide excellent value because they have the real-world experience and are equipped with the sophisticated technology needed to resolve the majority of information system problems rapidly. Efficient support reduces direct expenses because solutions require fewer billable consulting minutes. Online help also eliminates the cost of sending a consultant to your site. Your company benefits additionally in incidental expenses by reducing or avoiding system outages and associated losses stemming from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support know-how is especially important in environments that rely on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's pricing model for remote help is structured to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you are billed only for the services that you receive. In contrast to many online support companies, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing prevent situations where quick repairs somehow end up as substantial invoices. Progent's skill at solving technical issues quickly means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of optimized technologies and field-tested processes that promote the highest level of effectiveness for online engineering help and repair for computer systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's remote service group to access your network without violating corporate security.

Progent's proven customer support database system stores detailed histories of the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of all help rendered to every Progent client by any consultant. This history of trouble tickets and repairs is structured as a quickly retrievable support knowledge base that allows Progent's online support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and working associations with major technology companies such as Cisco and Microsoft make available additional extensive support knowledge bases and allow quick response from vendors' internal engineering staff so Progent's remote service experts can determine optimal solutions promptly.

Remote support available from Progent to companies in Downers Grove Illinois include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the world's leading enterprises. The ProSight series of IT management outsourcing services addresses all key facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, identification, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product companies to create ProSight Data Protection Services (DPS), a portfolio of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup processes and allow non-disruptive backup and rapid restoration of important files/folders, apps, system images, and VMs. ProSight DPS helps your business protect against data loss caused by hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed backup services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of all sizes a versatile and affordable solution for assessing, validating, scheduling, implementing, and tracking updates to your dynamic information network. In addition to optimizing the security and reliability of your IT environment, Progent's software/firmware update management services free up time for your in-house IT staff to focus on more strategic initiatives and activities that deliver the highest business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you log into a secured online account and enter your password you are asked to verify your identity via a device that only you possess and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized for this second means of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register several verification devices. To find out more about ProSight Duo identity authentication services, refer to Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to deliver web-based control and world-class protection for your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so any potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your company's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these special areas of information technology allows customers to execute major initiatives within budget and on time. Progent's special remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center service offerings for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all facets of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk Call Center consulting expertise can aid you in creating an effective new Help Desk or improving your established organization, evaluating or modifying Help Desk application software to meet the special requirements of your corporation, or adding occasional online staff to supplement your in-house Help Desk Call Center resources to handle high-demand events such as software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of veteran information technology consultants offers your clients in Downers Grove Illinois instant communication with a dependable network service resource with substantial experience providing telephone-based consulting and online diagnostics for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center recognition as a significant contributor to business productivity, and Progent's aim is to fix and not merely document IT problems.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group provides phone-based advanced consulting support and education in specific application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for popular Microsoft applications such as CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To read additional information on Progent's expertise, custom programming, and training services, see Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of System Center2, expand or tune your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Downers Grove Illinois remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure SCOM to fit your environment so that your network maintenance is proactive and automated. By uncovering possible issues before they grow into network outages, proactive monitoring can avoid disruptive and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks powered by multiple operating systems.
How Your Downers Grove Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Downers Grove Illinois, Progent's phone-based computer support engineers are ready to provide expert and cost-effective IT help the instant your business requires it. More than two decades of providing online repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to solve network problems quickly while avoiding the cost and lost time associated with on-premises service calls.

Even if your Downers Grove office relies on a regular independent support technician or maintains a full time organization that know how to deal with typical computer problems, Progent's Microsoft and Cisco certified consultants can provide a convenient and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the expertise to deal with sudden network crises or particularly tough integration projects.

Advantages of Progent's Network Help for Companies in Downers Grove Illinois
Progent's online IT consulting services allow your Downers Grove company to enjoy the advantages of timely, expert network support without the cost of managing a full-time IT organization. Your network will derive greater business worth by being more available, productive, and protected. Benefits to your company include:

  • Convenient remote expansion of your local IT resources
    For most businesses in Downers Grove Illinois, nearby network support providers, whether consisting of outside consultants or a full-time IT staff, can solve the majority of network problems. On the other hand, serious problems can spring up when local resources are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your onsite support personnel. In these situations, Progent's on-call support specialists provide an easy, quick, and affordable way to supplement your regular help and to transfer valuable knowledge to improve your capability to deal with downstream problems locally.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller organizations often rely on individual freelance consultants. Although independent service people have less overhead than big service companies and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on a trip, or in class, the lack of reserve personnel may require your business to wait for assistance during an emergency. As your company grows, network unavailability and problems with vital applications are more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of reserve service experts to make sure your network is always available.

  • Build a Scalable Foundation for Seamless Growth
    Organizations often start with an IT system created on a modest budget. Lacking a proper infrastructure, slap-dash fixes often get piled on top of a shaky foundation. As a company grows, stability and expandability issues can hinder the success of the business. Such badly designed environments require careful assessment, intelligent strategic planning, and extensive IT expertise to upgrade to a system infrastructure able to deliver the stable foundation to meet current business demands and facilitate future growth.

  • Work with Solution Providers Instead of Product Resellers
    Smaller companies require advice and technical training to negotiate an ever more complicated array of product options available for promoting business success and enhancing productivity. These companies do not need a computer consultant who is motivated to resell a specific vendor's products. Network support and product sales can result in a scenario where the recommended solution is built around a profitable technology rather than the genuine needs of a business. Progent avoids these conflicts by selling only services instead of products. This allows Progent to match technical expertise with the real interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT experience, refined remote support tools, and understanding of corporate IT enable businesses to escape the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier experts average more than a decade of hands-on professional background, at the front lines of IT service, performing a wide variety of technical tasks for a large array of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting staff. This guarantees that you get not only world-class technical skills, but also a support engineer with field-tested methods for applying technical knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person visits per minute. Consequently, you owe just for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no startup charge and asks no monthly commitment for services delivered during normal business hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick repairs so you won't be forced to allow simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their scope, Progent is able to focus on offering high-value skills where Progent faces little competition. Businesses who utilize familiar independent consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, secure, and productive.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to provide 24x7 remote tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential issues before they result in downtime, system monitoring can keep your information network from painful and costly service losses.
How Does Our Company Begin Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.

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