Immediate Remote Support for Downers Grove Illinois Computer Networks
Immediate Remote Consulting for Downers Grove SystemsFor organizations in Downers Grove Illinois, Progent provides remote technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure issues, plus the services of CISSP-qualified security consultants to help with high-level security design and diagnostic issues.

Progent's online support engineers offer excellent leverage because they have the real-world experience and have access to the sophisticated tools required to resolve the majority of network issues rapidly. This reduces direct expenses since service calls use up minimal billable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your office. Your organization saves even more in indirect costs by minimizing or eliminating network outages and related costs stemming from business disruption, upset clients, idle employees, and de-focused executives. Progent's extensive online technical support know-how is particularly valuable for organizations that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an alternative.

Progent's billing model for online help is structured to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. In contrast to typical remote support companies, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing save you from scenarios where fast solutions somehow turn into substantial invoices. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of optimized technologies and proven processes which promote the maximum degree of effectiveness for online consulting and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the experts of Progent's Technical Response Center to connect to your company's computer system remotely without violating corporate security.

Progent's sophisticated technical support database application maintains thorough documentation of all support that Progent's clients have received. Progent's team engineers have the benefit of the records of assistance delivered to each Progent client by any Progent consultant. This archive of trouble tickets and responses is structured as an easily retrievable support database that allows Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support grows over time. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft make available additional vast technical databases and allow quick response from vendors' internal engineering staff so Progent's online consulting specialists can arrive at the best resolutions promptly.

Online support provided by Progent to companies in Downers Grove Illinois include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price managed services designed to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by many of the industry's leading corporations. Progent's ProSight line of outsourced network management services covers all critical aspects of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire threat progression including protection, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and enables fast recovery of critical files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that need important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your Progent consultant so any looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you’re making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup system that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT projects. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows customers to execute major initiatives within budget and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent’s Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Call Center staff of veteran information technology experts offers your customers in Downers Grove Illinois fast access to a large support resource with extensive experience providing phone help and online troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk perception as a solid contributor to company productivity, and Progent's intent is to fix and not simply report network problems.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts staff can supply remote advanced engineering support and training in key business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's expertise, programming, and education offerings, see Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Downers Grove Illinois online IT infrastructure monitoring by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can customize SCOM for your environment so your network support is proactive rather than reactive. By exposing potential issues before they cause full-scale emergencies, system monitoring can head off stressful and costly network crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or environments that incorporate a combination of OS platforms.
How Your Downers Grove Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and startups in Downers Grove Illinois, Progent's online computer support engineers can deliver expert and affordable system support the instant your organization requires it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to repair IT problems quickly while avoiding the expense and lost time that comes with on-premises service calls.

Even if your Downers Grove company relies on a regular independent support technician or employs an in-house organization that know how to deal with ordinary network issues, Progent’s Microsoft certified consultants can offer an easy and transparent virtual expansion of your on-site resources for situations when your regular service personnel either don't have the time or the knowledge to solve sudden network emergencies or especially challenging integration problems.

Advantages of Progent's IT Support for Businesses in Downers Grove Illinois
Progent's remote network troubleshooting services enable your Downers Grove business to have the advantages of on-call, enterprise-class network support without the cost of maintaining an in-house IT organization. Your information system will acquire added strategic worth by becoming increasingly available, productive, and secure. Benefits to your business include:

  • Convenient remote extension of your on-site IT resources
    With most organizations in Downers Grove Illinois, nearby computer support providers, whether represented by freelance consultants or an internal maintenance staff, can take care of the majority of technical issues. On the other hand, IT crises might spring up when your regular resources are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your onsite service technicians. In these cases, Progent's on-call support specialists offer a convenient, quick, and economical way to supplement your local resources and to convey valuable information to improve your ability to resolve future problems locally.

  • Reduced Reliance on Individual Consultants
    For IT support, smaller offices commonly depend on individual freelance service providers. While freelance service people carry less internal costs than big service firms and can often charge lower rates, they are often overextended, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another client, ill, on a trip, or in training, the lack of backup personnel may force your company to wait for help during an IT crisis. As your business grows, system unavailability and trouble with vital applications are more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers a ready source of reserve service experts to insure your network stays up and running.

  • Build a Scalable Basis for Seamless Growth
    Organizations often start with an IT system implemented on a modest budget. Without a robust framework, band-aid fixes can get thrown onto a shaky foundation. When a network grows, reliability and expandability issues can hinder the success of the business. Such badly built environments need proper assessment, intelligent long-term planning, and broad-based technical expertise to evolve to a system infrastructure that can provide the solid foundation to meet vital business requirements and facilitate future expansion.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller organizations need guidance and technical education to negotiate an ever more complex array of product options available for accelerating business success and improving efficiency. Businesses do not need a network consultant who is trying to resell a specific vendor's technology. IT consulting and product sales can result in a scenario where the proposed solution is built around a profitable technology rather than the true needs of a client. Progent avoids these conflicts of interest by offering just services instead of products. This enables Progent to match technical consulting with the real needs of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT background, refined support tools, and understanding of corporate IT allow offices to escape the limitations associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry experience, at the forefront of network service, performing a broad range of technical tasks for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its support team. This guarantees that you get not only expert IT skills, but also a consultant with field-tested approaches for using technical knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises visits by the minute. Consequently, you are charged only for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for support services delivered during normal working hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you won't be tempted to allow minor problems to fester.

  • Full Records of IT Services
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or small support firms who offer minimal documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation sent by each consultant to every client. The practice of detailing and archiving service records results in more efficient support and eliminates a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who won’t let go of the keys to the kingdom.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can keep your IT network from stressful and expensive availability losses.
How Does My Business Begin Receiving Remote Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.



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    For enterprises with branches in or any area served by Progent's engineers, Progent's Microsoft-Premier IT support professionals and authorized Cisco system specialists can provide a range of IT consulting services including project management, Sarbanes Oxley compliance, office relocations, enterprise security, system architecture, local or remote emergency support, and troubleshooting for data center hosting environments. A Progent network consultant can help you plan a multi-site network that makes efficient use of colocation facilities and Internet hosting sites. Progent’s Microsoft Premier engineers can help large corporations design, deploy and maintain massive rollouts of the latest releases of Microsoft technology including Active Directory, Microsoft Exchange Server, SharePoint, Microsoft SQL, and Enterprise editions of Windows. Progent’s CCIE and CCNP experts can assist you to configure Cisco products for connection solutions that incorporate basic, high-performance, integrated, and remote networking.

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  • Exchange 2013 Integration Consultant Consultant Exchange 2013 DAG
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    • Case Study School Wireless
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    Progent delivered a wireless integration solution that allowed a school to improve productivity and eliminate the ongoing expense of a dedicated link. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is designed for interfacing separate sites as far as 2.5 miles apart and can reach even longer distances. This wireless alternative provided better performance and dependability than recourse to amplifying the 802.11b wireless connection, and since it utilizes the 5.8Ghz band it offered immunity to local interference.

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    Progent believes that a well designed and executed network is a crucial piece for accelerating a firm's success, and Progent applies this belief in our corporate network environment. We have built a zero-downtime virtual office infrastructure that allows our staff engineers and authorized contractors to offer rapid and effective support, cooperate closely on sophisticated projects, and experience career and private growth by being a member of an exciting company ethos of self motivation and independence.

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    Progent's Microsoft-certified engineers can help you to streamline desktop software update deployment by providing support for administration platforms that include Microsoft System Center Configuration Manager, SMS 2003, and Windows Server Update Services (WSUS).

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    Forefront TMG 2010 is based on the proven security capabilities of ISA Server 2006 and provides a easily managed Internet gateway that acts as a one-server platform for a variety of security functions such as an application and network layer firewall, URL monitoring and filtering, antimalware, IPS, reputation services, Virtual Private Network management, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway includes advanced web security logging and reporting features, permits custom reporting generated by SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be operated as a virtual machine to lower costs and enhance recoverability. Progent's Microsoft-certified consultants can help your company to plan and carry out pilot and production deployments; interface Microsoft Forefront Threat Management Gateway with Windows 2008 R2, Active Directory, SQL Server, Exchange Server, and SharePoint 2010; set up Microsoft Forefront Threat Management Gateway to run on a virtual server with Microsoft Windows Hyper-V; and provide ongoing support and repair services. Progent's consultants can also assist your organization to migrate smoothly to Forefront Threat Management Gateway 2010 from any version of ISA Server.

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    Progent can provide affordable online access to an Oracle-certified MySQL RDBMS administrator or application developer and can help businesses of all sizes to configure and manage MySQL in a reliable network infrastructure that offers high levels of speed, expandability, and security. Progent also has proven skill helping companies port applications from Oracle to MySQL.

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    Progent can provide the expertise of CISM Certified security professionals. The Certified Information Security Manager (CISM) committee describes the core capabilities and international standards of performance that IT security managers are required to master. It gives executive management the assurance that those who have earned their CISM credential possess the experience and knowledge to deliver efficient security administration and support services.

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    Progent can provide affordable remote support to assist businesses to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for expandable high-performance storage, and Glacier for value-priced long-term archiving. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, system design, pilot testing, deployment, administration, performance tuning, licensing management, backup/restore mechanisms, and security strategies. Progent offers advanced expertise with firewalls and VPN connections and can help you create all-cloud or hybrid cloud environments that efficiently integrate Amazon AWS cloud services. Progent can provide as-needed consulting to assist you to overcome complex technical issues or Progent can deliver comprehensive project management outsourcing services to help you move to the Amazon AWS cloud on time and on budget.

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    Progent's Microsoft-certified consultants can help you to assess the benefits of Windows Server 2012 R2 for your company, develop test systems and migration plans, optimize your network infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid environments, educate your IT support team, create a corporate-wide security plan, streamline network management, help with application development, and build and test a disaster recovery/business continuity plan.

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  • Microsoft ISA Server Professionals Computer Consultants Internet Security and Acceleration Server

    • Check Point NGTP Security Services Auditor
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    Progent's Check Point Software firewall consultants can show you how to design, deploy, and administer firewall solutions that rely on Check Point Software NGFW security gateways and Check Point's cloud-based SandBlast security services. Progent's consultants can also help you maintain older Check Point firewalls or upgrade smoothly to Check Point's next-generation security gateways.

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    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of critical devices that drive your IT network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they can impact productivity.

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    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to automate the entire malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks.

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    The cluster feature set built into the high-end editions of Microsoft Windows Server 2008 has been dramatically re-engineered to simplify the deployment, setup, and administration of server clusters that offer greater levels of network availability, security, efficiency, and versatility. New or improved features include cluster Validation, revamped setup and deployment, improved cluster management, new cluster architecture for increased uptime, hardened security and quorum structure, minimization of failure points, more disk and memory capacity, and improvements for geographically dispersed clusters. Progent's Microsoft-certified consultants can help your company assess the advantages of failover clusters, design and implement an installation, educate your network support staff to administer your cluster environment, provide ongoing consulting and support services, and create and validate a disaster recovery plan.

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    Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that embodies more than a quarter century of experience assisting manufacturing and service companies to manage complex supply chains and improve the efficiency of key processes in order to get products to market quickly and adhere to customer commitments consistently. Progent offers the skills of an ERP specialist with over 20 years of background working with the SyteLine/CloudSuite Industrial platform. Progent offers online or onsite services that spans from as-needed guidance to end-to-end solution design and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include implementation, migration, business analysis, customization, CPQ, web site integration, troubleshooting, data conversion, Excel and SQL integration, training, and DBA services.

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    For corporations with branch offices in or any area served by Progent's consultants, Progent's Microsoft-Certified IT consulting experts and authorized Cisco network consultants offer a range of network support services including project management, SOX compliance, office moves, enterprise security, system architecture, local or phone-based emergency support, and technical support for colocation hosting environments. A Progent network consultant can show you how to plan a multi-site network that makes efficient use of co-location facilities and Internet hosting sites. Progent’s Microsoft Premier engineers can help major corporations design, integrate and maintain massive rollouts of updated versions of Microsoft products such as Active Directory, Exchange Server, SharePoint, SQL Server, and Enterprise editions of Windows. Progent’s Cisco Certified Internetwork Expert and CCNP experts can assist you to deploy Cisco technology for connectivity solutions that combine basic, high-speed, integrated, and remote networking.

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    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and enables fast recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's disaster recovery consultants can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical information.

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    Progent's Citrix-certified consultants can assist your organization to evaluate the business benefits of the available editions of Essentials for Hyper-V, assist you to integrate Citrix administration utilities in your Hyper-V network, and show you how to use Citrix Essentials to improve the performance, uptime, consistency, and recoverability of your virtual environment while reducing the cost of equipment and operations and simplifying management processes.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Progent can provide expert help for each step of your Microsoft Exchange 2010 migration including outsourced or co-sourced project management services, site readiness preparation, project planning, specification of all new software licenses and equipment required, suggested vendor sourcing, pilot verification at customer location or at Progent's test facility, setting up temporary coexistence between Microsoft Exchange Server 2010 and Exchange 2003 or 2007, deployment of the solution, decommissioning the previous system, and webinar training for customer's support staff and users.

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    Progent's webinars offer small businesses the affordability, simplicity, and flexibility of virtual seminars plus the proven training techniques of experienced instructors who use advanced collaboration software to emulate real-time, participatory learning environments. Progent offers online education for popular desktop applications including components of Microsoft Office suite such as Excel, Word, Publisher, and Visio: Dynamics business accounting and management products including MS Dynamics GP; as well as additional leading desktop applications like Photoshop, Acrobat Writer, and Crystal Reports.

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    Progent's Citrix experts can assist you to assess the potential strategic value of the various editions of Citrix Essentials for Hyper-V, assist you to use Citrix management utilities in your Hyper-V environment, and show you how to deploy Citrix Essentials to improve the performance, uptime, consistency, and recoverability of your virtualized environment while lowering the cost of equipment and operations and simplifying management tasks.

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    Progent’s wireless professionals can help small companies design, select, evaluate, install and maintain protected building-to-building wireless bridges that integrate seamlessly into your IT network while offering a degree of protection that equals or excels wired interfaces. Progent provides experience in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can show you how to identify and install the wireless link solutions that align best your business needs.

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    Progent's certified SonicWall firewall consultants can help you configure, manage, and update SonicWall firewall/VPN appliances including the newer SonicWall TZ and NSa families of appliances and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISM and CISA-certified network security experts can show you how to incorporate SonicWall security gateways into an end-to-end network protection solution and design protection into your corporate practices.

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  • System Center 2016 Business Continuity IT Consulting Microsoft Certified System Center 2016 and Intune Online Technical Support
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    Progent’s Microsoft certified consultants provide a range of consulting services for Dynamics GP (formerly Great Plains). Microsoft Dynamics GP/Great Plains is a financial and ERP tool based, like all Microsoft accounting tools, on the expandable and popular foundation of Microsoft Windows technology. Dynamics GP offers a cost-effective tool for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is easy to install and configure, and with its modular design you can license only the capability you currently require, with the option to add users and enlarge functionality in the future. Progent’s Microsoft Dynamics GP consulting experts can show you how to deploy, customize and administer the latest release of Dynamics GP or migrate smoothly from an earlier release.

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    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital data, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical data.

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    Progent’s Disaster Recovery/Business Continuity (DR/BC) specialists have in-depth experience assisting small and mid-size organizations to reduce system downtime by offering affordable remote consulting services for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network infrastructure, data backup and restore systems, and transparent system maintenance. Progent’s business continuity consultants can help you to develop and validate a sensible business continuity strategy that matches your business needs and IT budget. Progent’s disaster recovery specialists can assist you to architect, implement, and support fault-tolerant technologies such as redundant Internet connectivity, virtualized servers, clustering, load balancing, transparent online backup, and geographically dispersed hot backup centers.

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    Progent's productive atmosphere will allow you to become a better professional by improving your technical skills and increasing the satisfaction of your customers. Progent delivers this commitment by recruiting the top consulting experts for you to operate with, offering a state-of-the-art system architecture, running proprietary application utilities to enable the highest quality of support, and by streamlining our operational structures for attracting and maintaining clients.

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    Progent's Solaris family consulting experts offer small and mid-size businesses and developers support for administering and maintaining Solaris systems that coexist with Microsoft-based technology. Progent can give your organization access to Solaris experts, support professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This wide range of expertise offers you a convenient one-stop source to show you how to build and manage a protected and robust cross-platform connectivity and communications solution that allows Sun Solaris and Microsoft interoperability by combining MS Windows with major versions of UNIX such as Apple Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO UNIX, and SGI/Irix or leading Linux derivatives including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware.

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    • Core Routers Technology Consulting Services
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    Cisco has developed a full product line of routers that includes appliances designed to deliver the security, bandwidth, and availability demanded by organizations ranging from branch offices to global enterprises and service providers. Cisco routers feature support for redundancy, transparent failover, and backup power for improved fault tolerance and system uptime. Progent can show you how to choose and integrate Cisco routers to build a reliable infrastructure for your network and to make it economical to grow as you support new users, open new offices, install new services, extend your network to customers and partners, and support an increasingly mobile workforce. Progent offers help with a range of routers powered by the Cisco IOS platform, including the Cisco 800 series of small business routers, Cisco 2800 and 3800 ISR routers, Cisco 2900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, Cisco CRS Carrier Routing System for core Networks, as well as legacy 2500 and 2700 Routers.

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