Immediate Remote Troubleshooting for Downers Grove Illinois Information Networks
For organizations located in Downers Grove Illinois, Progent provides online help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity consultants to handle advanced security architecture and troubleshooting issues.
Progent's online technical support engineers offer exceptional leverage because they possess the real-world background and have access to the sophisticated tools required to resolve the majority of information system problems quickly. Efficient support reduces direct expenses since service calls require minimal chargeable minutes. Remote help also avoids the cost of sending an engineer to your office. Your organization benefits even more in incidental costs by reducing or eliminating network outages and associated costs resulting from business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced online technical support know-how is especially helpful for businesses that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be useful.
Progent's billing policy for online help is structured to stretch your network support investment. Progent bills by the minute for phone consulting, so you owe only for the support that you actually get. Unlike typical online support companies, Progent asks for no startup charge or minimum payments. Progent's one-minute billing unit and simple model for pricing save you from situations where fast repairs manage to turn into large tabs. Progent's penchant for solving technical issues efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of customized technologies and field-tested processes that permit the highest degree of efficiency for remote consulting and repair for information networks of all sizes. Progent provides safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's Technical Response Center to link to your environment without compromising network security.
Progent's powerful service reporting application stores extensive histories for all service that Progent's clients have received. Progent's team engineers have the benefit of the specifics of support rendered to every Progent customer by any engineer. This history of issues and fixes is structured as an easily retrievable internal knowledge base that allows Progent's remote support engineers to communicate their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft open up other extensive support knowledge bases and allow quick response from manufacturers' in-house support staff so Progent's online consulting experts can arrive at the most efficient resolutions promptly.
Online support services provided by Progent to businesses in Downers Grove Illinois include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote service engineers offer computer system repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help you with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration support, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Office Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop services to assist you company to install, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 migration assistance plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the management of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network professionals, and indicates an individual's network technology knowledge at the master level. CCIEs can resolve the most challenging problems encountered in network design, deployment, maintenance, security, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or locating software patches. Cisco CCIEs are an exceptional cost-effectiveness because their deep expertise allows them to find solutions for problems rapidly. In common instances, less experienced consultants can struggle for hours or even days with identical tasks that a CCIE can fix in minutes. Progent's Cisco CCIE consultants can connect to your network via the latest on-line troubleshooting technology in order to provide efficient, safe, and economical diagnosis and remediation.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area
Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of connectivity devices. Cisco networking consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Catalyst switch consulting services, Cisco Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and wireless IP phones solutions, Cisco Meraki wireless access point planning and set up, Cisco Aironet Access Points deployment services, Cisco WiFi controllers integration consulting, Cisco VPN engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Consultants
Progent's qualified CISM and CISSP security and compliance experts can provide a range of system protection solutions that can strengthen the immunity of your Windows, Apple macOS and OS X, Linux network against internal or external threats or assist you to clean up rapidly after a damaging penetration. Security consulting services offered by Progent include: in depth information security and compliance assessment utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recuperation from malicious attacks; setting up firewalls; building secure architectures for remote and mobile communication; guarding your messaging infrastructure against viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting services to help businesses of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that utilize physical IT assets as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has more than two decades of background providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent workflow for recovering services rapidly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and patches and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide remote consulting services to cover a wide array of computer technologies including network architecture, messaging solutions, system and operational security, plus UNIX and Windows integration. For server consolidation and easy administration in environments that include Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with migration from legacy systems to MS Windows or Linux-based solutions. Progent's team-based methodology for resolving technical problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can offer urgent remote help diagnosing problems within UNIX/Linux systems powered by popular derivatives of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same advanced technology deployed by some of the industry's top enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all key areas of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through leading-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to deliver web-based control and comprehensive protection for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and debug their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need important updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so any potential problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Progent's charges for longer-term consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these important fields of computer technology enables customers to execute major initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your Downers Grove Business Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Call Center support alternatives for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the leading professional services automation tool for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center staff of experienced network consultants gives your computer users in Downers Grove Illinois quick contact with a dependable technical support group with substantial experience offering phone support and remote repair service for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk recognition as a solid contributor to business performance, and Progent's aim is to fix and not just track technical issues.
- Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts Group provides remote and in-depth consulting support and education in specific application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, customization, and education offerings, go to Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers companies in Downers Grove Illinois remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so that your computer support is proactive rather than reactive. By exposing potential problems before they cause full-scale emergencies, remote monitoring can head off inconvenient and costly information system crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or systems powered by a mix of operating systems.
To get in touch with Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Downers Grove Illinois, Progent's phone-based computer support engineers can provide effective and affordable system support the moment your business needs it. More than 15 years of delivering online repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to fix computer problems rapidly while eliminating the expense and lost time that comes with on-premises support calls.
Even if your Downers Grove office relies on a regular freelance consultant or maintains a full time organization that know how to handle typical computer problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless remote extension of your on-site resources in cases when your usual IT support personnel either lack the time or the expertise to address unexpected network emergencies or especially complicated integration projects.
Benefits of Progent's IT Support for Businesses in Downers Grove Illinois
Progent's online technical help services enable your Downers Grove business to have the advantages of timely, enterprise-class network support without the cost of maintaining a full-time IT organization. Your information system will derive added strategic value by being more available, productive, and protected. Advantages to your business include:
- Convenient remote extension of your on-site support resources
For most offices in Downers Grove Illinois, nearby computer service providers, whether represented by outside consultants or an internal IT staff, can handle the majority of technical problems. However, major troubles can strike when your regular support personnel are too busy or absent, and some trouble may involve technology that is unfamiliar to your onsite support personnel. In these cases, Progent's online service specialists offer an easy, quick, and economical solution to supplement your local help and to convey valuable knowledge to increase your ability to handle future issues locally.
- Reduced Dependence on Freelance Consultants
For IT maintenance, smaller companies often rely on independent freelance consultants. Although independent service people have smaller overhead than larger service firms and can often charge marginally less, they are often stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in class, the lack of backup help may force your company to wait for help during an emergency. As your company grows, system unavailability and problems with critical software are more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers an on-call source of backup support experts to make sure your IT system stays available.
- Build a Scalable Foundation for Smooth Growth
Businesses often start with an information architecture created on a shoestring budget. Without a scalable framework, band-aid fixes can get piled onto an unstable foundation. As a network grows, stability and scalability problems can impede the success of the organization. These poorly built systems require proper analysis, smart long-term planning, and broad-based technical knowledge to evolve to a network architecture able to deliver the solid foundation to meet current business demands and facilitate future growth.
- Work with Solution Providers Instead of Technology Resellers
Smaller companies need advice and technical training to negotiate an increasingly complicated maze of technology alternatives available for promoting business success and enhancing efficiency. Businesses hardly need a network consultant who is attempting to earn a commission on a certain vendor's technology. Network consulting and product selling can result in a scenario where the recommended
solution is built around a predetermined technology instead of the genuine needs of a client. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to align technical consulting with the best needs of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT experience, fine tuned remote support software, and familiarity with corporate IT enable offices to escape the limitations of excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Start Getting Remote Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on professional experience, in the trenches of IT service, performing a wide variety of technical tasks for an extensive mix of clients. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting personnel. This guarantees that you get not just world-class IT capability, but also a support engineer with field-tested approaches for applying technical knowledge to fix actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person help by the minute. Consequently, you are charged exclusively for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no minimum charge and requires no monthly commitment for services delivered during regular business hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you won't be forced to allow less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent has little competition. Companies who work with trusted independent service providers or who employ internal IT staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, protected, and productive.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to offer 24x7 remote monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating possible problems before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.