Fast Remote Troubleshooting for Downers Grove Illinois Networks
For companies located in Downers Grove Illinois, Progent offers online help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with complex networking problems, plus the services of CISA and CISSP-qualified security consultants to help with high-level security design and diagnostic jobs.
Progent's remote support engineers offer exceptional leverage because they possess the real-world background and have access to the sophisticated technology needed to solve the majority of network issues rapidly. Efficient support lowers immediate expenses because solutions use up minimal billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company saves additionally with indirect costs by reducing or avoiding system outages and related losses due to business disruption, upset clients, idle employees, and de-focused executives. Progent's advanced online technical support experience is especially helpful in environments that rely on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.
Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you owe just for the support that you receive. Unlike many online support firms, Progent asks for no startup charge or minimum fees. Progent's one-minute billing unit and simple policy for billing avoid situations where quick repairs manage to turn into big bills. Progent's penchant for dealing with technical issues efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of customized technologies and proven processes which permit the maximum degree of efficiency for remote technical support and repair for computer systems of all sizes. Progent offers secure VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's remote service group to interface to your company's network remotely without violating corporate security.
Progent's sophisticated customer support database system maintains comprehensive histories for the service that Progent's clients have received. Progent's staff engineers have the benefit of the history of assistance delivered to each Progent customer by every Progent engineer. This database of problems and resolutions is organized as a conveniently exploitable internal knowledge base that allows Progent's remote technical professionals to share their experiences company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and working associations with key industry leaders such as Cisco and Microsoft open up additional vast support databases and allow fast response from vendors' in-house engineering staff so Progent's online consulting experts can come up with the most efficient solutions quickly.
Online support offered by Progent to clients in Downers Grove Illinois include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote service engineers offer computer system problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist your company with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of affordable PC desktop support services to assist you business to deploy, configure, repair, and manage workstations and laptops based on Windows. Progent's desktop support services include providing Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the highest accreditation for network consultants, and validates a person's technical skills at the master level. Cisco CCIEs know how to handle the most stubborn problems associated with network planning, installation, administration, compliance, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying program updates. CCIEs provide excellent value since their deep experience permits them to fix problems rapidly. In many instances, less seasoned consultants can struggle for hours or even days with the same problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can interface to your environment by means of the latest remote troubleshooting technology to provide efficient, secure, and economical diagnosis and remediation.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's market leading family of connectivity appliances by delivering services such as:
CISSP and ISSAP Premier System Security Specialists
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a range of security services to enhance the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist you to recuperate rapidly after a damaging penetration. Security services offered by Progent include: thorough information security and compliance assessment utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after virus and worm attacks; installing firewalls; establishing safe techniques for remote and mobile access; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting to help businesses of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that combine on-premises resources as well as public cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of cloud migration services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a repeatable workflow for restoring applications and services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can generate audit reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide remote support services to address a broad spectrum of information technologies such as network architecture, email solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy administration in environments that combine Linux-based systems and Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-based solutions. Progent's group-based methodology for solving network issues promotes fast escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can offer emergency phone-based help analyzing anomalies affecting UNIX/Linux systems based on popular variants of UNIX including:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services designed to enable small and medium-size businesses to utilize the same best-of-breed technology used by some of the industry's leading corporations. Progent's ProSight portfolio of IT management outsourcing services covers all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, apps and VMs that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to provide web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that require important updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that any potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's ability to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT projects. Billing rates for longer-term consulting projects are set based on the qualifications of the engineers required. Progent's background in these special areas of computer technology allows clients to complete critical projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Downers Grove Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Support
Progent's Help Desk support alternatives for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the leading PSA tool for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk staff of experienced network professionals offers your clients in Downers Grove Illinois fast contact with an effective technical support group with years of experience providing telephone-based help and online diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center recognition as a crucial enabler of business success, and Progent's goal is to resolve instead of merely record network issues.
- Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Group provides phone-based advanced consulting expertise and education in key application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for familiar Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, programming, and training services, refer to Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Downers Grove Illinois online hybrid network monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to suit your environment so that your IT support is proactive rather than reactive. By anticipating looming trouble spots before they cause downtime, system monitoring can ward off disruptive and expensive network breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments that incorporate a variety of platforms.
To get in touch with Progent about emergency remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Downers Grove Illinois, Progent's phone-based computer support specialists can provide expert and economical IT help the moment your organization has to have it. More than a decade of delivering online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to solve network problems quickly while avoiding the cost and lost productivity associated with on-premises support calls.
Even if your Downers Grove company has a local independent consultant or employs a full time IT staff that can handle typical network problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless virtual expansion of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to handle unexpected network crises or especially challenging integration problems.
Benefits of Progent's IT Support for Organizations in Downers Grove Illinois
Progent's online network troubleshooting services enable your Downers Grove business to have the advantages of timely, enterprise-grade IT support without the cost of maintaining a full-time IT organization. Your network will derive greater business worth by being more available, efficient, and secure. Benefits to your company include:
- Convenient virtual expansion of your local IT resources
With most offices in Downers Grove Illinois, local network service resources, whether made up of freelance consultants or a full-time maintenance staff, can solve the majority of technical issues. On the other hand, IT crises may occur when local support personnel are too busy or unavailable, and some trouble may be associated with IT products that is unfamiliar to your onsite service people. In these situations, Progent's on-call service professionals offer a convenient, fast, and affordable way to augment your regular help and to transfer valuable knowledge to improve your capability to resolve future problems in-house.
- Less Dependence on Freelance Consultants
For IT maintenance, smaller offices often depend on independent freelance service providers. Although freelance service people have smaller overhead than larger service organizations and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, sick, on a trip, or in training, the absence of fallback personnel may require your business to go without help during an IT crisis. As your business expands, system unavailability and problems with vital applications are more expensive. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve service experts to insure your IT system remains up and running.
- Build a Solid Foundation for Seamless Growth
Organizations typically start with an IT system implemented on a modest budget. Without a strong framework, slap-dash fixes often get thrown onto a weak foundation. As a company grows, stability and scalability issues can impede the success of the business. Such badly designed systems require careful assessment, intelligent strategic planning, and extensive technical expertise to upgrade to a system infrastructure able to offer the stable foundation to meet critical business demands and facilitate future growth.
- Interact with Solution Providers Rather Than Product Vendors
Smaller businesses need guidance and technical education to negotiate an increasingly complicated array of product alternatives capable of accelerating business growth and improving efficiency. Businesses hardly need a computer engineer who is motivated to sell a specific vendor's products. IT consulting and product selling can lead to a situation where the proposed
solution is designed around a profitable technology instead of the true needs of a business. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to align technical expertise with the real needs of customers.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT experience, refined support software, and understanding of enterprise networking allow companies to escape the limitations of exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Start Receiving Online Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of real-world professional experience, at the front lines of network service, performing a wide range of IT tasks for a large mix of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This means that you get not only world-class technical skills, but also a support engineer with field-tested methods for applying computer knowledge to solve real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person help by the minute. Consequently, you are billed only for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for support services delivered during normal working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick solutions so you won't be forced to allow less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent has few competitors. Businesses who utilize trusted independent consultants or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, protected, and productive.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering potential issues before they result in downtime, system monitoring can save your IT network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.