Fast Online Support for Downers Grove Illinois IT Networks
Urgent Remote Consulting for Downers Grove SystemsFor businesses in Downers Grove Illinois, Progent offers online technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with complex networking problems, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security architecture and troubleshooting issues.

Progent's online technical support experts offer exceptional leverage due to the fact that they have the practical experience and are equipped with the sophisticated tools necessary to resolve the majority of network problems quickly. Efficient support lowers immediate expenses since solutions require fewer billable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your company benefits additionally with indirect costs by minimizing or eliminating system outages and associated losses stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote consulting know-how is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's pricing policy for online help is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based assistance, so you pay exclusively for the support that you receive. Unlike many remote service companies, Progent requires no initialization surcharge or minimum payments. Progent's per-minute granularity and clean model for billing do away with situations where speedy. minor repairs manage to turn into big invoices. Progent's skill at solving problems quickly means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of optimized technologies and field-proven processes which allow the maximum degree of efficiency for remote technical support and repair for information systems of all sizes. Progent offers secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's remote service group to link to your system remotely without violating network security.

Progent's proven technical support database application stores comprehensive histories for all support that Progent's customers have been provided. Progent's authorized service personnel have access to the details of all help delivered to every Progent client by any consultant. This history of trouble tickets and resolutions is stored as an easily accessible support knowledge base that allows Progent's online support engineers to share their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's extensive list of accreditations and close associations with major technology companies including Cisco and Microsoft open up other massive technical knowledge bases and permit priority access to manufacturers' internal product engineers so Progent's online consulting experts are able to determine the most efficient resolutions promptly.

Online technical services available from Progent to customers in Downers Grove Illinois include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services intended to allow small and medium-size organizations to utilize the same advanced IT solutions deployed by many of the world's leading enterprises. The ProSight line of network monitoring and management services covers all key facets of modern networking including email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup/restore product companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup processes and allow transparent backup and fast restoration of important files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss caused by equipment failures, natural calamities, fire, malware like ransomware, human mistakes, malicious employees, or application bugs. Managed services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving information system. Besides optimizing the protection and reliability of your computer environment, Progent's software/firmware update management services allow your IT staff to focus on line-of-business initiatives and activities that deliver maximum business value from your network. Read more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity verification with iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a protected application and give your password you are requested to verify your identity on a device that only you have and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be used for this added means of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You may designate several verification devices. To learn more about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of in-depth management reporting tools created to work with the top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide centralized management and world-class security for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and debug their connectivity appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special information technology programs. Billing charges for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these important areas of computer technology enables customers to complete major projects economically and on schedule. Progent's special online consulting solutions include:

  • Call Center Support
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's shared Help Desk services allow your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center staff of veteran network professionals gives your workers in Downers Grove Illinois rapid contact with an efficient network service group with extensive background providing phone support and remote repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk the reputation as a major driver of company productivity, and Progent's target is to fix and not simply annotate technical issues.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Experts Team provides phone-based professional consulting support and training in specific application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information concerning Progent's expertise, custom programming, and training services, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer advanced online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of System Center2, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Downers Grove Illinois remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can customize Operations Manager to accommodate your environment so that your network support is proactive rather than reactive. By spotting potential issues before they grow into full-scale emergencies, automated monitoring can minimize inconvenient and costly information system breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems based on multiple platforms.
How Your Downers Grove Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Downers Grove Illinois, Progent's online computer support specialists are ready to provide professional and cost-effective IT help the moment your organization has to have it. More than two decades of providing online repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access technology to fix IT problems rapidly while avoiding the expense and lost productivity associated with on-site support calls.

Even if your Downers Grove organization works with a regular independent support technician or maintains an in-house IT staff that can handle common network problems, Progent's Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the knowledge to fix unexpected system crises or particularly complicated integration projects.

Details of Progent's Remote Computer Services for Downers Grove Illinois
Progent's phone help, remote troubleshooting, network security consulting, and system management services give companies in Downers Grove Illinois the greatest leverage for your IT budget. Whether you require occasional phone help and remote troubleshooting or ongoing Help Desk call center support and network management, Progent's professionals can provide your office enterprise-level IT support while permitting you to eliminate the cost and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical background, fine tuned remote support software, and familiarity with corporate IT enable offices to escape the limitations associated with excessive dependence on smaller service firms, individual freelance consultants, or limited internal resources.

Progent adds value by offering:

How Does My Business Begin Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.



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    For enterprise project management assistance, Progent can provide access to veteran IT experts with years of experience in technology management, program development, and process engineering for organizations from Big 4 firms to dot-com startups to state government agencies. These high-level IT managers can provide project management expertise to help enterprise clients adhere to leading practices to make sure major projects are completed on schedule and on budget.

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    Progent's certified Microsoft Office and Microsoft 365 experts can help companies to incorporate Office desktop and Microsoft 365 apps such as Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Project and Publisher into a cohesive solution that offers quick ROI and promotes better business results. Progent can assist your company to interface Office or Microsoft 365 apps with one another and with additional core Microsoft technologies such as SharePoint, Microsoft Exchange Server and SQL Server deployed locally or hosted in the cloud. Progent's consultants can also assist you to fix compatibility problems with different versions of Office desktop and can provide live online training to individuals or groups.

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    Progent can help companies of any size to move any part of their computing infrastructure to Microsoft Azure. This can simplify network management and reduce hardware investments. Microsoft Azure includes a wealth of public cloud services and Progent can help you to evaluate the benefits and restrictions of different cloud networking models you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and local apps and resources and make sure you sidestep the common mistakes small organizations make when migrating to a public cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle user identity with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also show you how to prepare firewalls and IPsec VPN tunnels and also to integrate iPhones and iPads and Google Android handhelds.

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    Progent's Microsoft-certified consultants can assist organizations of all sizes to adhere to best practices to set up SCVMM 2012 hosts and host groups, networking, storage systems, and library resources; plan, deploy, and administer private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for comprehensive monitoring. Progent can help you to move from an older edition of SCVMM or from a third-party management platform, and Progent can help you to enhance and repair your existing SCVMM ecosystem to make sure you realize the highest possible business value.

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    Progent's Microsoft-certified consulting experts can help businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an older release of Windows. Online and onsite assessment and migration support for Microsoft Windows 10 provided by Progent include ROI estimates, project coordination, compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud integration, mobile management and synchronization, teleworker access, security and compliance, automated provisioning and administration, network infrastructure optimization, Wi-Fi support, disaster recovery planning, custom training for IT support personnel and users, and post-migration consulting support.

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