Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area
||500 North Michigan Avenue
Chicago, Illinois 60611
|Sales Phone: 312-800-0223
Link: Chicago Network Support Services
|Downers Grove, IL
||650 Warrenville Rd
Lisle, Illinois 60532
|Sales Phone: 331-251-1422
Link: Downers Grove, IL Network Support Services
||1900 E Golf Rd
Schaumburg, Illinois 60173
|Sales Phone: 847-944-8599
Link: Schaumburg, IL Network Support Services
||1363 Shermer Road
Northbrook, Illinois 60062
|Sales Phone: 224-534-2088
Link: Skokie, IL Network Support Services
Immediate Remote Technical Support for Downers Grove Computer Networks
For businesses located in Downers Grove or anywhere in the state of Illinois, Progent provides online support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered remote support to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging networking issues, as well as the assistance of CISA and CISSP-qualified security experts to help with high-level security architecture and troubleshooting jobs.
Progent's remote technical support experts provide excellent value because they have the real-world background and are equipped with the advanced technology necessary to resolve most information system problems rapidly. This reduces immediate costs since solutions accumulate minimal chargeable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization saves additionally with incidental expenses by reducing or avoiding network outages and related costs resulting from business disruption, upset clients, idle workers, and distracted executives. Progent's extensive online technical support expertise is particularly important in environments that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be useful.
Progent's pricing model for online help is designed to stretch your network support investment. Progent charges per minute for phone assistance, so you owe just for the services that you actually get. In contrast to typical online service organizations, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and clean model for pricing prevent situations where fast fixes somehow turn into large tabs. Progent's skill at disposing of problems efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an array of customized tools and field-tested processes which promote the maximum level of effectiveness for remote help and troubleshooting for computer systems of any size. Progent provides protected VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the staff of Progent's online support team to access your environment without breaching corporate security.
Progent's sophisticated customer support reporting system stores comprehensive documentation describing the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of assistance delivered to each customer by any consultant. This database of issues and solutions is organized as a quickly retrievable internal knowledge base that enables Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the quality of Progent's support improves over time. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft open up additional massive technical support databases and permit priority response from vendors' internal product engineers with the result that Progent's remote consulting experts are able to come up with the best solutions in the least time.
Remote technical support services offered by Progent to businesses in Downers Grove and throughout the state of Illinois include:
Certified MS Windows Support
Progent's Microsoft-qualified online service experts offer computer repair and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help you with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 migration, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server application development,
Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective desktop consulting and support services to assist you company to install, configure, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services include providing Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network professionals, and certifies an individual's networking skills at the master level. Cisco-qualified CCIEs can resolve even the most challenging problems surrounding network infrastructure planning, deployment, management, compliance, and repair. CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network administration utilities and developing alternate approaches or identifying program patches. Cisco CCIEs represent an exceptional cost-effectiveness because their depth of experience enables them to solve problems rapidly. In typical instances, less seasoned service providers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can connect to your network via state-of-the-art on-line support technology in order to provide quick, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in all of Cisco's popular selection of networking products by offering services that include:
CISSP, ISSAP, and CISM Qualified System Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection solutions that can enhance the safety of your Windows, macOS and OS X, Linux network against attacks or help your business to recuperate quickly following a damaging penetration. Security support services offered by Progent cover in depth information security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid recovery from malicious assaults; integrating firewalls; designing secure mechanisms for remote and mobile access; defending your messaging infrastructure from spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting services to help companies of all sizes connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that utilize local resources along with public cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable runbook for recovering services rapidly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and fixes and can produce audit reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud environments that provide high availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide remote support services to address a broad spectrum of computer technologies such as network infrastructure, messaging solutions, network and process security, plus UNIX and Windows integration. For server economization and easy administration in networks that include Linux and Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with migration from older systems to Windows or Linux environments. Progent's team-based methodology for solving technical issues enables fast escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can offer emergency online assistance analyzing problems affecting UNIX/Linux systems based on popular versions of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's top corporations. Progent's ProSight line of network management outsourcing services addresses all critical aspects of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with government and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical data, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your Progent consultant so all looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to assess your organization's ability either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology programs. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important fields of information technology enables clients to execute major initiatives economically and on time. Progent's special remote engineering solutions include:
How Your Downers Grove Business Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Help Desk service options for businesses with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk outsourcing services are intended for businesses who lack the money or time to create an internal Help Desk Call Center but who require quick access to an efficient Help Desk with professional telephone assistance plus the expertise to escalate the most challenging tasks to high-level consultants.
Progent's Help Desk consulting services can aid you in establishing an efficient new Call Center or enhancing your current one, selecting or customizing Help Desk Call Center application software to handle the particular demands of your corporation, or providing temporary phone support personnel to supplement your in-house Help Desk Call Center group during unusually busy events like software transitions, mass updates, or rolling out brand new applications.
Progent's Help Desk team of experienced network consultants gives your workers in Downers Grove or anywhere in the state of Illinois rapid access to an effective support resource with extensive background providing phone help and online diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center recognition as a significant enabler of business success, and Progent's target is to fix rather than just annotate technical issues.
- Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts staff provides online advanced consulting expertise and education in key business application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for popular Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information on Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Downers Grove, or anywhere in the state of Illinois, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your business so that your IT maintenance is proactive and automated. By anticipating possible problems before they grow into crashes, remote monitoring can minimize inconvenient and costly information system failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments based on multiple operating systems.
To get in touch with Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For companies and startups in Downers Grove or throughout the state of Illinois, Progent's online network support specialists are ready to deliver professional and cost-effective system support the instant your business requires it. More than a decade of providing remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to repair computer problems quickly while avoiding the expense and lost time associated with on-site service calls.
Even if your Downers Grove business has a local freelance support technician or employs an in-house organization that can handle common network problems, Progentís Microsoft certified consultants can offer an easy and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either lack the availability or the knowledge to deal with sudden system crises or particularly complicated integration problems.
Benefits of Progent's Network Help for Companies in Downers Grove
Progent's remote technical help services allow your Downers Grove organization to enjoy the benefits of immediate, enterprise-level IT support without the expense of managing an in-house IT organization. Your information system will derive added business worth by being increasingly available, productive, and protected. Advantages to your company include:
- Seamless remote expansion of your on-site IT resources
For most offices in Downers Grove and throughout Illinois, local network service providers, whether made up of independent consultants or a full-time IT staff, can resolve typical network problems. However, major troubles might occur when your regular support personnel are overstretched or absent, and some problems may be associated with technology that is unfamiliar to your onsite support personnel. In these situations, Progent's on-call service experts offer an easy, quick, and budget-friendly solution to supplement your local resources and to convey valuable knowledge to increase your ability to handle future issues in-house.
- Less Dependence on Individual Consultants
For IT maintenance, smaller organizations commonly depend on individual freelance consultants. While independent service people carry smaller overhead than big support firms and can often charge lower rates, they are sometimes overextended, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another customer, ill, on vacation, or in class, the lack of fallback help may require your company to go without assistance during an emergency. As your business expands, network unavailability and problems with vital applications become more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a ready source of backup service expertise to insure your IT system is always up and running.
- Build a Scalable Foundation for Seamless Growth
Companies typically start with an information system implemented on a modest budget. Lacking a robust framework, band-aid repairs often get piled on top of a shaky foundation. As a company grows, stability and expandability problems can impede the success of the business. Such badly designed environments require careful assessment, intelligent long-term planning, and broad-based IT knowledge to evolve to a system architecture able to deliver the stable foundation to handle current business demands and facilitate future growth.
- Interact with Solution Providers Rather Than Technology Resellers
Smaller organizations need guidance and technical training to navigate through an ever more complex array of product options capable of accelerating business growth and improving efficiency. These companies hardly need a network consultant who is motivated to earn a commission on a specific vendor's products. Network consulting and product selling can lead to a situation where the proposed
solution is built around a predetermined product rather than the true requirements of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This enables Progent to match IT expertise with the real needs of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of IT expertise, fine tuned support tools, and familiarity with enterprise networking allow businesses to escape the limitations of excessive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Entire Line of Servers
Progent can provide in-depth support for Microsoftís popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment consulting, Microsoft Windows Server 2008 upgrades, Windows 2003 upgrades, MS Exchange 2016 planning and deployment, Exchange 2013 consulting, Exchange 2010 Server support, Exchange 2007 Server and Exchange 2003 Server migration, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site visits by the minute. Consequently, you pay exclusively for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no startup fee and requires no monthly commitment for services delivered during normal business hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick solutions so you won't be tempted to permit minor problems to stay unaddressed.
- Full Records of IT Services
Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or small service organizations who offer scant documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports transmitted by every consultant to every customer. The discipline of detailing and organizing service activity allows more effective service and eliminates a variety of typical problems such as when a support client is virtually held captive to a consultant who refuses to release vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide 24x7 remote tracking services based on MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing possible issues before they cause lost productivity, system monitoring can save your IT network from painful and expensive service disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.