Fast and Affordable Online Troubleshooting for Downers Grove Illinois Computer Networks
Urgent Online Help for Downers Grove NetworksFor companies located in Downers Grove Illinois, Progent offers online help for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to help with challenging networking issues, plus the services of CISSP-certified cybersecurity consultants to handle advanced security architecture and diagnostic issues.

Progent's online support experts offer exceptional value due to the fact that they possess the real-world background and have access to the advanced technology necessary to solve most information system issues quickly. This lowers immediate expenses because service calls accumulate fewer chargeable minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization benefits additionally in incidental expenses by reducing or avoiding system downtime and related costs due to business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's extensive remote technical support know-how is especially important for businesses that depend on public clouds for vital infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's pricing model for remote support is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced just for the services that you receive. Unlike many online support organizations, Progent imposes no service activation charge or minimum job duration. Progent's per-minute billing unit and simple policy for billing avoid situations where fast repairs manage to turn into major invoices. Progent's skill at dealing with technical issues quickly means you saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an array of customized technologies and field-tested methodologies which ensure the highest level of effectiveness for online engineering help and repair for computer systems of any size. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's Technical Response Center to access your computer system without compromising network security.

Progent's proven customer support database system includes detailed documentation describing all service that Progent's clients have received. Progent's authorized engineers have the benefit of the records of all help provided to every client by every Progent consultant. This history of issues and resolutions is organized as a readily retrievable support knowledge base that permits Progent's remote technical professionals to share their experiences with the whole team to make sure that the quality of Progent's support services improves daily. Progent's extensive list of certifications and working associations with major technology companies such as Cisco and Microsoft open up other vast support databases and allow quick response from manufacturers' in-house support staff so Progent's remote consulting specialists are able to find the best solutions quickly.

Online services provided by Progent to businesses in Downers Grove Illinois include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate services designed to allow small and medium-size organizations to utilize the same cutting-edge technology deployed by many of the world's leading corporations. Progent's ProSight series of outsourced network management services covers all critical facets of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product companies to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and enable transparent backup and rapid restoration of vital files, apps, system images, plus virtual machines. ProSight DPS lets you recover from data loss caused by equipment failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or application glitches. Managed services in the ProSight DPS portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these fully managed backup services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a flexible and cost-effective solution for assessing, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. In addition to maximizing the security and reliability of your IT environment, Progent's patch management services permit your IT staff to focus on more strategic initiatives and tasks that derive maximum business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Android, and other personal devices. With Duo 2FA, when you sign into a protected online account and give your password you are requested to verify your identity via a device that only you possess and that is accessed using a different network channel. A broad range of out-of-band devices can be used for this added means of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can designate multiple validation devices. For more information about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating complex management processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup system that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology allows customers to execute major initiatives economically and on time. Progent's project-based remote consulting services include:

  • Help Desk Services
    Progent's Help Desk service options for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the leading professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of experienced network consultants gives your clients in Downers Grove Illinois fast assistance from an effective network service group with substantial experience delivering phone consulting and remote diagnostics for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center the reputation as a major driver of business success, and Progent's goal is to resolve rather than simply annotate technical issues.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group provides online professional consulting support and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for Microsoft business applications including Microsoft CRM, MS Project, Office Word, and Microsoft 365 Excel. To learn additional information about Progent's consulting, customization, and training offerings, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Downers Grove Illinois online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM for your business so your IT support is proactive and automated. By exposing potential trouble spots before they result in downtime, automated monitoring can ward off stressful and costly network failures. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems powered by a combination of OS platforms.
How Your Downers Grove Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Downers Grove Illinois, Progent's online network support specialists are ready to deliver expert and affordable system support the instant your business needs it. More than 15 years of delivering online tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine online access tools to solve network problems rapidly while avoiding the cost and lost productivity associated with in-person support visits.

Even if your Downers Grove office has a local independent support technician or employs an in-house IT staff that can deal with typical computer problems, ProgentÔŅĹs Microsoft certified engineers are available to offer an easy and seamless remote extension of your local resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to fix unexpected network emergencies or especially complex integration projects.

Benefits of Progent's Network Help for Businesses in Downers Grove Illinois
Progent's online network troubleshooting services enable your Downers Grove company to experience the advantages of immediate, world-class network support without the cost of maintaining an in-house IT staff. Your network will acquire greater business worth by becoming increasingly available, productive, and secure. Benefits to your company include:

  • Convenient remote extension of your local support resources
    With most offices in Downers Grove Illinois, nearby computer support resources, whether made up of outside consultants or an internal IT staff, can handle the majority of network problems. On the other hand, serious problems might strike when your regular support personnel are too busy or unavailable, and some trouble may be associated with IT products that is unfamiliar to your onsite service people. In these cases, Progent's online service experts offer an easy, fast, and economical solution to supplement your local resources and to pass on useful knowledge to increase your capability to handle future issues in-house.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller organizations often depend on individual freelance consultants. Although independent consultants have less overhead than big service companies and can often charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another client, ill, on a trip, or in class, the lack of backup personnel may force your company to wait for assistance during an IT crisis. As your business expands, network downtime and trouble with critical applications become more costly. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a ready source of backup service expertise to make sure your IT system stays available.

  • Build a Solid Foundation for Seamless Growth
    Businesses often begin with an information architecture implemented on a modest budget. Lacking a strong framework, slap-dash fixes often get piled on top of an unstable foundation. When a company grows, stability and expandability problems can hinder the success of the organization. These badly designed systems require careful analysis, intelligent long-term planning, and extensive technical knowledge to evolve to a system infrastructure that can provide the stable foundation to handle critical business demands and ease downstream expansion.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller companies need guidance and technical education to navigate through an increasingly complicated array of technology options available for accelerating business growth and enhancing efficiency. They do not need a network consultant who is motivated to sell a certain vendor's products. IT consulting and product selling can lead to a situation where the proposed solution is built around a predetermined product rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by offering only services rather than products. This allows Progent to match technical consulting with the best needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical experience, refined remote support tools, and familiarity with enterprise networking allow offices to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on professional background, in the trenches of IT service, performing a wide variety of IT projects for an extensive mix of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support personnel. This ensures that you get not only expert IT capability, but also a consultant with proven approaches for using computer knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person help per minute. Consequently, you pay just for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services provided during regular working hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be tempted to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent faces few competitors. Businesses who utilize familiar independent service providers or who maintain in-house support staffs benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, protected, and productive.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to offer 24x7 network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your IT network from stressful and costly availability disruptions.
How Does My Business Begin Receiving Remote Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.



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