Immediate Remote Technical Support for Downers Grove Illinois Information Networks
Fast Online Consulting for Downers Grove SystemsFor companies in Downers Grove Illinois, Progent offers online technical support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, as well as the assistance of CISSP-accredited cybersecurity experts to handle high-level security architecture and troubleshooting issues.

Progent's remote support experts provide excellent leverage due to the fact that they have the practical experience and have access to the advanced tools needed to resolve the majority of network issues quickly. Efficient support reduces direct costs since service calls require fewer chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your company saves additionally in indirect costs by minimizing or eliminating network outages and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting know-how is especially helpful for businesses that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an option.

Progent's pricing model for online help is designed to stretch your network support dollar. Progent bills per minute for phone consulting, so you owe exclusively for the support that you receive. In contrast to typical online service companies, Progent imposes no startup surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing eliminate situations where speedy. minor fixes somehow turn into major invoices. Progent's skill at disposing of technical issues quickly means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of optimized tools and field-tested processes which allow the highest level of effectiveness for online engineering help and troubleshooting for IT systems of all sizes. Progent offers safe VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the experts of Progent's remote service group to connect to your company's environment without compromising corporate security.

Progent's powerful technical support reporting system maintains detailed histories describing all service that Progent's clients have been provided. Progent's team service personnel have access to the history of all help rendered to each client by every Progent engineer. This history of problems and fixes is stored as a quickly searchable support database that permits Progent's remote support experts to share their experiences company-wide to ensure that the quality of Progent's technical support grows daily. Progent's extensive list of accreditations and close associations with key technology companies such as Cisco and Microsoft open up other extensive support knowledge bases and permit priority response from vendors' in-house engineering staff with the result that Progent's online consulting specialists can find the best resolutions quickly.

Online services provided by Progent to businesses in Downers Grove Illinois include:

ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price managed services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's leading corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical areas of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup technology companies to produce ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and allow non-disruptive backup and fast recovery of vital files/folders, applications, system images, plus virtual machines. ProSight DPS lets you recover from data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, user error, malicious insiders, or software glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer businesses of any size a versatile and cost-effective alternative for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving IT network. In addition to maximizing the security and reliability of your IT network, Progent's patch management services permit your in-house IT staff to concentrate on line-of-business initiatives and tasks that deliver maximum business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Android, and other out-of-band devices. With 2FA, when you sign into a protected online account and enter your password you are asked to verify who you are on a unit that only you possess and that uses a separate network channel. A wide range of devices can be used for this second means of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You may designate multiple validation devices. For details about ProSight Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent�s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you�re making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The interview is designed to assess your company's preparedness to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery environment that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology programs. Billing charges for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these special areas of information technology enables clients to complete critical initiatives within budget and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most issues.

    Progent’s Help Desk Co-management services allow your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation tool for handling service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned information technology professionals provides your computer users in Downers Grove Illinois rapid contact with a reliable network service resource with years of experience offering phone consulting and online diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a major driver of business performance, and Progent's target is to fix instead of merely track technical issues.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Group provides phone-based professional consulting expertise and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for popular Microsoft business applications such as CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To learn additional information concerning Progent's consulting, custom programming, and education offerings, go to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of Microsoft System Center2, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in Downers Grove Illinois online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM to accommodate your environment so that your computer support is proactive and automated. By anticipating potential trouble spots before they cause full-scale emergencies, automated monitoring can head off stressful and expensive network crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks powered by multiple platforms.
How Your Downers Grove Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Downers Grove Illinois, Progent's phone-based computer support specialists are ready to provide effective and affordable system support the moment your business requires it. More than 15 years of offering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune online access technology to fix computer problems rapidly while eliminating the expense and lost time associated with on-site service calls.

Even if your Downers Grove company works with a local independent support technician or employs a full time IT staff that can handle ordinary network problems, Progent's Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to resolve sudden network crises or particularly challenging integration projects.

Advantages of Progent's Network Help for Offices in Downers Grove Illinois
Progent's online network troubleshooting services enable your Downers Grove company to enjoy the benefits of timely, expert network support without the cost of managing a full-time IT staff. Your information system will acquire added business value by becoming increasingly reliable, productive, and protected. Advantages to your business include:

  • Convenient remote expansion of your local support resources
    With most organizations in Downers Grove Illinois, local network support providers, whether made up of outside consultants or an in-house IT staff, can solve the majority of technical problems. However, major troubles can occur when local support personnel are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your local support personnel. In these instances, Progent's on-call support professionals offer an easy, quick, and economical solution to supplement your local help and to transfer valuable knowledge to improve your ability to handle future problems in-house.

  • Reduced Reliance on Individual Consultants
    For IT maintenance, smaller businesses often rely on independent freelance consultants. While freelance service people carry less internal costs than larger consulting organizations and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the lack of reserve personnel may force your business to go without assistance during an IT crisis. As your company grows, network unavailability and problems with vital software are more expensive. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers an on-call source of reserve service experts to make sure your network stays available.

  • Build a Solid Foundation for Seamless Growth
    Companies typically begin with an IT system created on a shoestring budget. Lacking a strong infrastructure, band-aid repairs can get piled onto a weak foundation. As a network grows, reliability and scalability problems can impede the success of the organization. These poorly designed systems require proper analysis, smart strategic planning, and broad-based technical knowledge to evolve to a system architecture able to provide the solid foundation to handle vital business demands and simplify downstream expansion.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller companies need advice and technical training to negotiate an ever more complicated maze of product alternatives capable of promoting business success and enhancing efficiency. They hardly need a computer engineer who is motivated to earn a commission on a certain vendor's products. IT support and product sales can result in a scenario where the proposed solution is designed around a profitable technology rather than the true needs of a client. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to match technical expertise with the real needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of technical expertise, refined remote support tools, and understanding of corporate IT allow offices to avoid the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent adds value by providing:

How Does My Business Start Receiving Remote Network Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.



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    Microsoft Virtual Server, hosted on the Microsoft Windows Server 2003 operating system and based on software originally developed by Connectix, provides the power necessary to carry out server consolidation, application upgrade, and server isolation tasks via virtualization techniques in an enterprise-class IT network with advanced scalability, manageability, and fault tolerance. Microsoft has aimed Virtual Server at businesses wishing to improve ROI in application development and testing, upgrading from outdated mission-critical applications, and server consolidation. Progent's professional Virtual Server experts can help your IT staff to evaluate and integrate Microsoft Virtual Server 2005.

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    Progent can assist businesses of any size to move any part of their network infrastructure to Microsoft Azure. This can streamline IT management and reduce hardware investments. Microsoft Azure includes a comprehensive library of public cloud services and Progent can help you to evaluate the advantages and restrictions of different cloud computing models supported by Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises apps and network infrastructure and ensure you avoid the typical errors small companies make when migrating to the cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle user identity with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also help you to prepare perimeter firewalls and IPsec VPN connections and also to manage Apple iOS devices and Android handhelds.

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    Fortinet FortiGate next-generation firewalls (NGFWs) are industry leaders in delivering top throughput for SSL inspection. Progent's Fortinet FortiGate firewall experts can assist you to configure your Fortinet security appliances to protect all your IT assets at the enterprise edge, within the data center core, at branch locations, and at the cloud edge.

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    Progent can provide the temporary services of a seasoned CIO who can offer a broad perspective to assist you pick and maintain network solutions to meet your present situation and that can be a firm basis for your growth. Progent's temporary Chief Information Officer services offer economic advantages to companies trying to maximize the impact of their IT investment but who are unable or unwilling to add one more executive-level position to their full-time staff. Since Progent is vendor-agnostic, with a sizable team of consultants certified to support all major operating systems and connectivity technologies plus a wide range and application software, Progent is in an ideal situation to provide unbiased advice as well as advanced technical support for developing information solutions that fit the particular requirements of your organization.

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    Progent's support services for patch management offer businesses of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your servers, endpoint devices scanners, network infrastructure appliances such as switches and Wi-Fi access points, and Internet-of-Things (IoT) devices such as alarms and robotics.

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