Immediate Remote Support for Downers Grove Illinois Computer Networks
For organizations in Downers Grove Illinois, Progent provides remote technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure issues, plus the services of CISSP-qualified security consultants to help with high-level security design and diagnostic issues.
Progent's online support engineers offer excellent leverage because they have the real-world experience and have access to the sophisticated tools required to resolve the majority of network issues rapidly. This reduces direct expenses since service calls use up minimal billable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your office. Your organization saves even more in indirect costs by minimizing or eliminating network outages and related costs stemming from business disruption, upset clients, idle employees, and de-focused executives. Progent's extensive online technical support know-how is particularly valuable for organizations that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an alternative.
Progent's billing model for online help is structured to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. In contrast to typical remote support companies, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing save you from scenarios where fast solutions somehow turn into substantial invoices. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of optimized technologies and proven processes which promote the maximum degree of effectiveness for online consulting and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the experts of Progent's Technical Response Center to connect to your company's computer system remotely without violating corporate security.
Progent's sophisticated technical support database application maintains thorough documentation of all support that Progent's clients have received. Progent's team engineers have the benefit of the records of assistance delivered to each Progent client by any Progent consultant. This archive of trouble tickets and responses is structured as an easily retrievable support database that allows Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support grows over time. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft make available additional vast technical databases and allow quick response from vendors' internal engineering staff so Progent's online consulting specialists can arrive at the best resolutions promptly.
Online support provided by Progent to companies in Downers Grove Illinois include:
Certified MS Windows Expertise
Progent's Microsoft-premier online service professionals can deliver computer troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help you with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams planning and integration, Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective PC desktop support services to help your company to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 migration assistance as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for network engineers, and validates a consultant's networking skills at the expert level. Cisco-qualified CCIEs can handle the most complex challenges encountered in network infrastructure planning, integration, maintenance, security, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network administration utilities and developing alternate approaches or locating program updates. Cisco CCIEs are an exceptional cost-effectiveness because their broad experience enables them to solve problems rapidly. In many instances, less experienced consultants can wrestle for many hours or days with the same tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can connect to your computer system using sophisticated remote troubleshooting tools in order to provide fast, safe, and affordable diagnosis and repair.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's market leading family of networking devices. Cisco networking consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco VoIP phones and IP video phones support and wireless IP phones solutions, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Wireless APs deployment expertise, Cisco wireless controllers support Services, Cisco Security and VPN Setup and troubleshooting assistance, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of security services to improve the safety of your Windows, Apple macOS and OS X, or Linux environment against assaults or assist your business to clean up quickly after a serious penetration. Security solutions offered by Progent include: in depth information security and compliance audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recovery from malicious attacks; integrating firewalls; building safe techniques for remote and mobile communication; securing your email infrastructure from spam and directory harvest attacks; and managing 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert remote support services to help companies of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that utilize local IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent process for restoring services rapidly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also supports transparent testing for disaster recovery, upgrades and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to design, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer online support services to cover a wide spectrum of computer technologies such as network architecture, email systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy management in environments that include Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with migration from older systems to MS Windows or Linux solutions. Progent's team-oriented approach to resolving network problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This expedites repair of critical problems, minimizes network downtime, and lowers support expense.
Important Linux variants for which Progent can provide expertise include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price managed services designed to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by many of the industry's leading corporations. Progent's ProSight line of outsourced network management services covers all critical aspects of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire threat progression including protection, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and enables fast recovery of critical files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that need important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your Progent consultant so any looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup system that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT projects. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows customers to execute major initiatives within budget and on schedule. Progent's special remote engineering solutions include:
How Your Downers Grove Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Call Center staff of veteran information technology experts offers your customers in Downers Grove Illinois fast access to a large support resource with extensive experience providing phone help and online troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk perception as a solid contributor to company productivity, and Progent's intent is to fix and not simply report network problems.
- Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts staff can supply remote advanced engineering support and training in key business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's expertise, programming, and education offerings, see Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Support
Progent offers organizations in Downers Grove Illinois online IT infrastructure monitoring by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can customize SCOM for your environment so your network support is proactive rather than reactive. By exposing potential issues before they cause full-scale emergencies, system monitoring can head off stressful and costly network crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or environments that incorporate a combination of OS platforms.
To contact Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For businesses and startups in Downers Grove Illinois, Progent's online computer support engineers can deliver expert and affordable system support the instant your organization requires it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to repair IT problems quickly while avoiding the expense and lost time that comes with on-premises service calls.
Even if your Downers Grove company relies on a regular independent support technician or employs an in-house organization that know how to deal with ordinary network issues, Progentís Microsoft certified consultants can offer an easy and transparent virtual expansion of your on-site resources for situations when your regular service personnel either don't have the time or the knowledge to solve sudden network emergencies or especially challenging integration problems.
Advantages of Progent's IT Support for Businesses in Downers Grove Illinois
Progent's remote network troubleshooting services enable your Downers Grove business to have the advantages of on-call, enterprise-class network support without the cost of maintaining an in-house IT organization. Your information system will acquire added strategic worth by becoming increasingly available, productive, and secure. Benefits to your business include:
- Convenient remote extension of your on-site IT resources
With most organizations in Downers Grove Illinois, nearby computer support providers, whether represented by freelance consultants or an internal maintenance staff, can take care of the majority of technical issues. On the other hand, IT crises might spring up when your regular resources are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your onsite service technicians. In these cases, Progent's on-call support specialists offer a convenient, quick, and economical way to supplement your local resources and to convey valuable information to improve your ability to resolve future problems locally.
- Reduced Reliance on Individual Consultants
For IT support, smaller offices commonly depend on individual freelance service providers. While freelance service people carry less internal costs than big service firms and can often charge lower rates, they are often overextended, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another client, ill, on a trip, or in training, the lack of backup personnel may force your company to wait for help during an IT crisis. As your business grows, system unavailability and trouble with vital applications are more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers a ready source of reserve service experts to insure your network stays up and running.
- Build a Scalable Basis for Seamless Growth
Organizations often start with an IT system implemented on a modest budget. Without a robust framework, band-aid fixes can get thrown onto a shaky foundation. When a network grows, reliability and expandability issues can hinder the success of the business. Such badly built environments need proper assessment, intelligent long-term planning, and broad-based technical expertise to evolve to a system infrastructure that can provide the solid foundation to meet vital business requirements and facilitate future expansion.
- Work with Solution Providers Instead of Technology Resellers
Smaller organizations need guidance and technical education to negotiate an ever more complex array of product options available for accelerating business success and improving efficiency. Businesses do not need a network consultant who is trying to resell a specific vendor's technology. IT consulting and product sales can result in a scenario where the proposed
solution is built around a profitable technology rather than the true needs of a client. Progent avoids these conflicts of interest by offering just services instead of products. This enables Progent to match technical consulting with the real needs of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT background, refined support tools, and understanding of corporate IT allow offices to escape the limitations associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry experience, at the forefront of network service, performing a broad range of technical tasks for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its support team. This guarantees that you get not only expert IT skills, but also a consultant with field-tested approaches for using technical knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote support and on-premises visits by the minute. Consequently, you are charged only for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for support services delivered during normal working hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you won't be tempted to allow minor problems to fester.
- Full Records of IT Services
Progent has created a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or small support firms who offer minimal documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation sent by each consultant to every client. The practice of detailing and archiving service records results in more efficient support and eliminates a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to offer round-the-clock system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can keep your IT network from stressful and expensive availability losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.