Fast Online Help for Downers Grove Illinois Networks
For businesses located in Downers Grove Illinois, Progent provides remote technical support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure issues, as well as the services of CISA and CISSP-qualified security experts to handle advanced security architecture and troubleshooting issues.
Progent's online support experts offer exceptional leverage because they have the real-world experience and are equipped with the advanced technology necessary to solve the majority of network problems rapidly. Efficient support reduces immediate expenses since solutions require fewer billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization saves even more with indirect costs by minimizing or eliminating system outages and related losses resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced remote consulting expertise is especially helpful for businesses that are dependent on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's billing policy for online help is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. Unlike typical online service firms, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and clean model for pricing prevent scenarios where fast fixes somehow turn into substantial invoices. Progent's penchant for solving technical issues quickly means your business saves money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a collection of customized technologies and proven methodologies which allow the maximum level of effectiveness for remote consulting and troubleshooting for computer networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the experts of Progent's Technical Response Center to interface to your company's network without compromising network security.
Progent's advanced service reporting system stores comprehensive histories for the support that Progent's clients have received. Progent's authorized engineers have access to the records of services provided to every customer by any Progent consultant. This database of problems and resolutions is structured as an easily retrievable proprietary database that enables Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's extensive list of accreditations and close associations with key industry leaders including Cisco and Microsoft make available additional massive technical databases and permit priority access to manufacturers' in-house engineering staff so Progent's remote service experts can find the most efficient resolutions in the least time.
Online technical services offered by Progent to clients in Downers Grove Illinois include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert online service professionals can deliver computer system problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist you with a wide variety of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop services to assist your business to deploy, integrate, repair, and manage workstations and laptops powered by Windows. Progent's desktop support services cover areas such as offering Windows 10 integration help plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the premier recognition for network infrastructure professionals, and certifies a consultant's networking skills at the expert level. CCIEs can resolve the most complex challenges encountered in network planning, integration, maintenance, compliance, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs are an exceptional value since their depth of experience allows them to solve problems rapidly. In typical cases, less seasoned engineers can struggle for hours or even days with identical problems that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your computer system by means of advanced on-line troubleshooting technology to provide efficient, safe, and affordable diagnosis and remediation.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area
Progent's CCIEs can provide consulting for all of Cisco's popular selection of connectivity devices. Cisco technology consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Catalyst switch support, Nexus switch consulting and support, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco VoIP phones and IP video phones support and wireless IP phones integration, Cisco Meraki Wi-Fi access point planning and set up, Aironet APs planning and integration help, Cisco WiFi controllers support Services, Cisco Security and VPN Integration expertise, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of security services that can enhance the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or assist your business to recuperate quickly after a serious penetration. Security consulting services offered by Progent include: comprehensive network security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recovery from malicious attacks; integrating firewalls; building secure architectures for off-site and mobile access; securing your email system against spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that utilize local IT assets along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a repeatable process for restoring services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide remote consulting services to cover a wide range of information technologies such as network architecture, messaging systems, network and process security, plus UNIX and Windows coexistence. For server economization and easy administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from older applications to MS Windows or Linux-powered solutions. Progent's team-oriented approach to resolving technical problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This expedites repair of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency phone-based help resolving anomalies affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:
Apple Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology used by many of the world's leading corporations. Progent's ProSight series of outsourced network management services addresses all critical aspects of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the entire threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with legal and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to provide web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious network management processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your Progent consultant so that all looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security standards, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to assess your company's ability to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup/recovery environment that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Billing charges for ongoing consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology allows clients to complete major projects within budget and on time. Progent's project-based online consulting services include:
How Your Downers Grove Company Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Help Desk Call Center support programs for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all facets of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve challenging issues.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk team of seasoned information technology experts offers your customers in Downers Grove Illinois quick contact with an efficient support resource with extensive experience delivering phone help and remote repair service for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center perception as a key driver of business success, and Progent's goal is to fix instead of simply report technical problems.
- Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting Group offers phone-based professional engineering expertise and training in key business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information on Progent's expertise, programming, and training services, refer to Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Downers Grove Illinois online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager for your environment so that your network maintenance is proactive rather than reactive. By exposing possible issues before they result in downtime, automated monitoring can ward off disruptive and costly service crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or systems that support multiple OS platforms.
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Downers Grove Illinois, Progent's online network support specialists are ready to deliver expert and economical IT support the moment your organization needs it. More than a decade of providing remote tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine remote access tools to repair IT problems quickly while avoiding the expense and lost productivity associated with in-person support calls.
Even if your Downers Grove business deals with a regular freelance consultant or employs an in-house organization that know how to handle ordinary network issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless remote expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to resolve unexpected system emergencies or particularly tough integration problems.
Features of Progent's Online Network Support for Downers Grove Illinois
Progent's online support, Internet-based repair, system security consulting, and network management services give companies in Downers Grove Illinois unparalleled leverage for your support investment. Whether you need occasional telephone support and Internet-based network repair or full-time Help Desk call center services and network management, Progent's professionals can provide your company enterprise-level network support while allowing you to eliminate the cost and hassle of maintaining a large in-house IT organization. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Downers Grove Illinois and is also ideal for customers in geographic regions that lack consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a broad selection of Microsoft support utilities, technical information, and continuing training.
- Per Minute Billing to Minimize Costs
Progent provides online support on a minute-by-minute basis, so you are charged only for the support you use. Progent has no minimum charge for phone help and asks for no ongoing retainer for services provided during regular working hours. This keeps you from paying big bills for quick fixes.
- Access to Cisco Certified Network Design Professionals
Progent's certified experts for Cisco can provide the services of authorized specialists with experience in designing, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can provide a CCIE or CCNP to help you create high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's basic consulting services consist of system integration, Microsoft Exchange consulting, network security design, and Help Desk sharing services. Progent's Application Experts group offers world-class consulting expertise for specific business applications. Help available from the Application Experts Group covers:
Dynamics GP/Great Plains Support and Programming
MS Project Support
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Project Management and Application Programming
MySQL DBA Services and Software Programming
Amazon Marketplace Web Service Programming
By providing a full service one-stop resource for IT generalists and application experts, Progent is able to deliver timely, inexpensive, and thorough IT solutions that align with the special needs of your business.
- State of the Art Online Connectivity Software
Protected online connectivity permits Progent's support professionals to observe precisely what your customers see. This makes it easier to find fast fixes to issues that could otherwise require a costly onsite visit. Effective online access tools and expert technicians combine to enable Progent to repair most network issues quickly and economically. Progent is an industry leader in online support and automated network monitoring.
- Compatibility with Leading VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24x7 Service for Maximum System Availability
For companies with line-of-business applications, Progent can provide optional round-the-clock online support services. Combined with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure maximum network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended specifically for budget-constrained businesses whose workers need instant access to a Help Desk Call Center with expert telephone support and complete escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of IT background, fine tuned remote support software, and understanding of corporate IT enable businesses to escape the limitations associated with exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Start Receiving Online Computer Help from Progent?
- Certified Knowledge of Microsoft's Entire Family of Servers
Progent can provide in-depth expertise for Microsoftís leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 R2 upgrades, Windows Server 2003 maintenance, Microsoft Exchange Server 2019 deployment, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site visits by the minute. Consequently, you pay exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and asks no retainer for support services provided during regular working hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you will not be tempted to permit less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small service firms who offer minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation transmitted by every staff member to each customer. The discipline of detailing and organizing support activity results in more efficient service and avoids a variety of common problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only support companies to provide 24x7 remote monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, system monitoring can keep your information network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.