Fast and Affordable Remote Troubleshooting for Downers Grove Illinois Networks
Fast Remote Technical Support for Downers Grove NetworksFor businesses located in Downers Grove Illinois, Progent offers online help for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online support to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking issues, plus the services of CISSP-accredited security consultants to handle advanced security architecture and diagnostic jobs.

Progent's online technical support engineers provide excellent leverage due to the fact that they possess the real-world background and are equipped with the sophisticated tools needed to solve most network issues quickly. Efficient support lowers direct costs since solutions accumulate minimal chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your company saves additionally in incidental expenses by minimizing or avoiding network outages and related losses resulting from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's advanced remote consulting experience is particularly important for businesses that rely on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.

Progent's pricing model for remote support is structured to stretch your network support dollar. Progent charges per minute for phone consulting, so you are charged only for the support that you actually get. Unlike typical remote service companies, Progent requires no initialization charge or minimum payments. Progent's per-minute billing unit and simple policy for billing prevent scenarios where speedy. minor fixes somehow end up as major invoices. Progent's skill at handling technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of customized tools and proven methodologies that permit the highest level of efficiency for online help and troubleshooting for IT systems of all sizes. Progent provides safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's remote service group to access your company's environment remotely without breaching system security.

Progent's powerful customer support reporting application maintains detailed histories of all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of services provided to each customer by any Progent engineer. This archive of issues and resolutions is organized as a conveniently searchable internal knowledge base that enables Progent's remote technical experts to share their experiences with the whole team to make sure that the value of Progent's support improves over time. Progent's extensive list of accreditations and working relationships with important vendors including Cisco and Microsoft make available other extensive technical support databases and permit priority response from manufacturers' in-house engineering staff so Progent's online consulting specialists are able to arrive at optimal resolutions quickly.

Remote services available from Progent to customers in Downers Grove Illinois include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate managed services designed to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the world's leading enterprises. The ProSight series of network management outsourcing services covers all key aspects of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis tools to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup technology companies to produce ProSight Data Protection Services, a family of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup operations and allow non-disruptive backup and rapid restoration of important files/folders, apps, system images, and virtual machines. ProSight DPS helps you recover from data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks like ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed services available in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed backup services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of all sizes a versatile and affordable alternative for evaluating, testing, scheduling, implementing, and documenting updates to your ever-evolving IT system. Besides optimizing the security and reliability of your IT environment, Progent's software/firmware update management services allow your IT staff to concentrate on more strategic initiatives and tasks that derive maximum business value from your network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo supports one-tap identity verification on iOS, Google Android, and other personal devices. With Duo 2FA, whenever you log into a protected application and enter your password you are asked to verify who you are via a unit that only you possess and that uses a different network channel. A broad range of devices can be utilized as this second form of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may designate multiple validation devices. For more information about Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time management reporting utilities designed to work with the leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to deliver centralized control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating complex network management activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that require critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so that all potential issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with data security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance expert. The interview is intended to help assess your company's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup/recovery system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT programs. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these important areas of computer technology enables clients to complete major initiatives economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Services
    Progent's Call Center programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle complex problems.

    Progent's Call Center consulting support can support you in creating an effective new Help Desk or improving your existing one, selecting or modifying Help Desk software products to address the special needs of your business, or providing occasional phone support personnel to reinforce your internal Help Desk team to handle high-demand scenarios such as software transitions, major upgrades, or installing brand new business software.

    Progent's Help Desk team of experienced information technology professionals provides your workers in Downers Grove Illinois immediate assistance from a large network service group with extensive experience providing telephone-based consulting and online diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center perception as a solid driver of company efficiency, and Progent's policy is to resolve rather than merely annotate IT issues.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts Team provides online and in-depth consulting support and training in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, MS Office Project, Office Word, and Office Excel. For additional information on Progent's expertise, custom programming, and training offerings, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center2, expand or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Downers Grove Illinois online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting. Progent can customize Operations Manager to accommodate your environment so your network maintenance is proactive and automated. By spotting emerging issues before they grow into crashes, automated monitoring can minimize disruptive and expensive information system crises. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks that incorporate a mix of OS platforms.
How Your Downers Grove Business Can Contact Progent's Online Service Experts
To contact Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent. For offices and startups in Downers Grove Illinois, Progent's online computer support specialists are ready to provide effective and affordable system support the moment your company needs it. Over two decades of providing online technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to repair network problems rapidly while eliminating the cost and lost productivity associated with on-site service calls.

Even if your Downers Grove organization deals with a regular freelance consultant or employs a full time IT staff that can deal with typical network issues, Progent's Microsoft certified engineers are available to offer a convenient and transparent remote expansion of your on-site resources in cases when your regular service personnel either lack the bandwidth or the knowledge to resolve sudden network crises or especially complicated integration projects.

Details of Progent's Remote Network Support for Downers Grove Illinois
Progent's phone support, Internet-based repair, network security expertise, and network administration services offer offices in Downers Grove Illinois the greatest leverage for your IT investment. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk support and network administration, Progent's experts can deliver your office world class network support while allowing you to avoid the expense and hassle of running a large internal IT staff. Key features of Progent's online help services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of IT background, fine tuned support software, and understanding of corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller service organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

How Does My Business Begin Receiving Remote Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.



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