Fast Online Support for Downers Grove Illinois Information Networks
Urgent Phone Support for Downers Grove SystemsFor businesses located in Downers Grove Illinois, Progent offers remote technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with challenging networking problems, plus the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security architecture and diagnostic issues.

Progent's online technical support engineers offer excellent leverage because they have the real-world background and are equipped with the advanced technology necessary to solve most network issues quickly. This lowers immediate costs because solutions accumulate minimal billable consulting minutes. Online support also avoids the cost of sending an engineer to your site. Your organization benefits additionally in indirect expenses by reducing or avoiding system outages and related costs due to business discontinuity, upset clients, idle employees, and de-focused management. Progent's extensive online consulting experience is particularly valuable in environments that depend on public clouds for vital network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's billing model for remote help is designed to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you pay just for the services that you receive. In contrast to many online service firms, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and simple model for billing save you from situations where speedy. minor repairs somehow end up as major invoices. Progent's skill at dealing with problems efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of optimized technologies and field-tested methodologies that allow the maximum level of effectiveness for online engineering help and repair for information systems of all sizes. Progent's remote service group can communicate with your system remotely without compromising system security.

Progent's proven technical support reporting application includes detailed histories describing the service that Progent's clients have been provided. Progent's authorized consultants have access to the records of all help rendered to every customer by any Progent consultant. This database of problems and fixes is organized as a readily retrievable internal database that permits Progent's online technical experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and close relationships with key technology companies including Cisco and Microsoft make available other vast technical databases and permit priority access to manufacturers' in-house engineering staff so Progent's remote service specialists can determine the most efficient resolutions quickly.

Online technical services provided by Progent to customers in Downers Grove Illinois include:

ProSight Subscription-based Services for Small and Mid-size Businesses
Progent offers a family of low-cost, subscription-based managed services intended to allow small and mid-size organizations to benefit from the same advanced technology deployed by many of the industry's top enterprises. Progent's ProSight line of network management outsourcing services addresses all key areas of information technology such as email protection, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so all potential problems can be resolved before they can impact productivity. Find out more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based platform for managing your network, server, and desktop devices by providing an environment for streamlining common tedious tasks. These can include health monitoring, update management, automated remediation, endpoint deployment, backup and recovery, anti-virus protection, remote access, built-in and custom scripts, resource inventory, endpoint status reports, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alarm to your specified IT management personnel and your Progent consultant so that emerging problems can be fixed before they interfere with your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of in-depth management reporting plug-ins created to work with the industry's leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product vendors to produce ProSight Data Protection Services (DPS), a selection of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup operations and allow non-disruptive backup and fast restoration of vital files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss caused by hardware breakdown, natural calamities, fire, cyber attacks like ransomware, human error, malicious insiders, or software glitches. Managed backup services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a secured application and give your password you are requested to confirm who you are on a device that only you possess and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized for this added form of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register multiple validation devices. For details about ProSight Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication services.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed IT Support Center Services
    Progent's Shared Service Desk offers a seamless supplement to your in-house IT support team. End user interaction with the Service Desk, provision of support services, escalation, ticket generation and tracking, efficiency metrics, and management of the service database are cohesive whether issues are resolved by your internal support group, by Progent's team, or by a combination. Your business has complete versatility to expand or reduce your share of support work as required. Progent takes care of initial deployment and provisioning of the professional services PSA software as well as workflow documentation, validation and education. For details about ProSight Shared Help Desk, visit ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the complete malware attack lifecycle including filtering, detection, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide businesses of any size a flexible and affordable alternative for assessing, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information network. Besides optimizing the security and reliability of your computer environment, Progent's patch management services free up time for your in-house IT staff to focus on more strategic initiatives and activities that derive maximum business value from your information network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup/recovery environment that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology projects. Billing rates for ongoing development or consulting projects are set according to the qualifications of the consultants required. Progent's experience with these special fields of computer technology allows customers to complete critical initiatives within budget and on time. Progent's special online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center programs for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk consulting support can aid you in establishing an efficient new Help Desk Call Center or improving your existing one, evaluating or customizing Help Desk software to address the unique needs of your business, or adding occasional online staff to work with your existing Call Center resources during high-demand scenarios like software migrations, mass upgrades, or rolling out new business software.

    Progent's Call Center staff of seasoned information technology consultants offers your clients in Downers Grove Illinois quick communication with a large network service resource with years of experience offering telephone-based help and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk the reputation as a key enabler of company efficiency, and Progent's target is to resolve and not merely document technical issues.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Team provides online advanced consulting support and training in key application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, programming, and education for popular Microsoft business applications including CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. For more on Progent's expertise, programming, and education offerings, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center2, extend or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Downers Grove Illinois online hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can customize SCOM to accommodate your business so that your computer support is proactive rather than reactive. By anticipating potential problems before they evolve into network outages, system monitoring can minimize disruptive and costly network breakdowns. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments that incorporate a variety of platforms.
How Your Downers Grove Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Downers Grove Illinois, Progent's phone-based computer support specialists are ready to deliver effective and cost-effective system support whenever your company needs it. Over two decades of offering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine online connectivity tools to fix computer problems rapidly while avoiding the expense and lost time associated with in-person service calls.

Even if your Downers Grove business has a local freelance support technician or employs a full time IT staff that can handle common network problems, Progent's Microsoft certified engineers are available to provide a convenient and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to fix sudden network crises or particularly complicated integration projects.

Benefits of Progent's IT Support for Companies in Downers Grove Illinois
Progent's remote IT consulting services enable your Downers Grove business to have the benefits of timely, expert IT support without the cost of managing a full-time IT staff. Your information system will acquire added strategic worth by becoming more available, efficient, and secure. Benefits to your business include:

  • Convenient remote expansion of your local support resources
    For most organizations in Downers Grove Illinois, local computer service providers, whether consisting of outside consultants or a full-time maintenance staff, can take care of typical technical problems. On the other hand, IT crises may occur when your regular resources are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your local support technicians. In these instances, Progent's on-call service experts offer an easy, fast, and economical way to augment your regular resources and to convey valuable information to improve your ability to handle future problems locally.

  • Less Dependence on Freelance Consultants
    For IT support, smaller businesses commonly depend on individual freelance service providers. Although freelance consultants carry smaller overhead than larger support companies and can often charge lower rates, they are often overbooked, making it hard to respond quickly to crisis situations. If an independent service provider is busy with another customer, ill, on a trip, or in class, the lack of fallback help may force your business to wait for assistance during an emergency. As your network grows, system downtime and problems with critical applications become more costly. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a ready source of backup service expertise to insure your IT system stays up and running.

  • Build a Solid Foundation for Smooth Growth
    Organizations often begin with an information system implemented on a shoestring budget. Without a strong framework, slap-dash repairs often get thrown on top of a weak foundation. When a network grows, reliability and expandability issues can hinder the success of the business. These poorly designed systems require careful analysis, intelligent long-term planning, and wide IT knowledge to upgrade to a network architecture that can deliver the solid foundation to meet vital business demands and ease future growth.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller businesses require guidance and technical education to navigate through an ever more complicated maze of product alternatives available for promoting business growth and enhancing productivity. These companies hardly need a computer engineer who is attempting to sell a specific vendor's products. IT support and product sales can result in a scenario where the proposed solution is built around a predetermined technology rather than the genuine requirements of a client. Progent eliminates these conflicts by offering only services rather than products. This enables Progent to match technical consulting with the real needs of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical knowledge, fine tuned support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional background, at the front lines of network service, executing a wide range of IT projects for an extensive mix of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its consulting team. This means that you get not just expert IT help, but also a support engineer with proven approaches for using computer knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-site visits per minute. As a result, you are invoiced just for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and requires no retainer for support services delivered during regular business hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick repairs so you will not be forced to permit simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or small support firms who offer minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support documentation sent by each staff member to each client. The discipline of detailing and archiving support activity allows more effective service and eliminates a variety of typical problems such as when a service client is virtually held hostage to a consultant who won't release the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock system tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive availability losses.
How Does Our Company Start Getting Online Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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