Immediate Online Help for Downers Grove Computer Systems
For businesses located in Downers Grove or anywhere in the state of Illinois, Progent offers remote support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with challenging networking issues, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security design and diagnostic issues.
Progent's online technical support experts offer excellent value due to the fact that they possess the practical experience and are equipped with the advanced technology required to resolve most network issues quickly. This reduces immediate costs since service calls require minimal chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company benefits even more in incidental expenses by minimizing or eliminating network outages and related costs resulting from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive online technical support expertise is particularly valuable for organizations that depend on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.
Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent charges per minute for phone assistance, so you pay just for the services that you actually get. Unlike many remote service firms, Progent imposes no service activation fee or minimum payments. Progent's one-minute billing unit and simple model for billing eliminate situations where speedy. minor repairs manage to end up as large bills. Progent's penchant for disposing of technical issues quickly means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of optimized technologies and field-proven methodologies that permit the maximum degree of efficiency for online consulting and troubleshooting for computer networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's Technical Response Center to communicate with your company's computer system without compromising system security.
Progent's powerful technical support reporting application keeps detailed documentation describing all support that Progent's customers have been provided. Progent's staff engineers have the benefit of the history of support rendered to every Progent client by every engineer. This database of problems and solutions is stored as a quickly accessible proprietary database that permits Progent's online support experts to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft make available additional massive technical knowledge bases and allow fast response from manufacturers' internal support staff so Progent's remote service experts are able to determine the most efficient resolutions promptly.
Remote services provided by Progent to businesses in Downers Grove and anywhere in the state of Illinois include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified online service engineers can provide computer system repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can help you with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2013 development,
Microsoft Skype for Business migration support, Lync Server management, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of affordable desktop support services to help you company to install, configure, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE credential is the highest accreditation for network professionals, and validates a person's network technology knowledge at the master level. CCIEs know how to resolve the most stubborn issues associated with network infrastructure design, integration, management, security, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in analyzing problems with IOS network management utilities and developing workarounds or locating software patches. Cisco CCIEs represent an excellent cost-effectiveness because their broad experience permits them to resolve problems rapidly. In many instances, less experienced engineers can struggle for hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can interface to your environment via advanced on-line support technology in order to perform quick, secure, and economical diagnosis and repair.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's industry-leading family of infrastructure products. Cisco networking expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting and support, Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet Access Points consulting support, Cisco wireless controllers support Services, Cisco VPN and Security Integration expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Experts
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of system protection services to strengthen the defenses of your Windows, Apple macOS and OS X, Linux network against assaults or assist your business to clean up quickly following a damaging breach. Security services available from Progent cover thorough data security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick cleanup after malicious attacks; installing firewalls; designing secure techniques for off-site and mobile communication; defending your email infrastructure from spam and DHA attacks; and instituting round-the-clock network monitoring.
Progent can provide advanced online consulting to help organizations of all sizes connect their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that utilize on-premises resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent workflow for restoring applications and services rapidly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online support services to cover a wide range of information technologies including network architecture, email solutions, system and process security, plus UNIX and Windows integration. For server consolidation and easy management in networks that incorporate Linux-based systems and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-based environments. Progent's team-based methodology for solving network problems promotes fast escalation, when required, to engineers with appropriate expertise to handle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance troubleshooting anomalies within UNIX/Linux systems powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate managed services intended to enable small and mid-size organizations to utilize the same advanced technology used by many of the world's leading enterprises. The ProSight portfolio of network monitoring and management services covers all critical areas of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to provide centralized control and world-class security for your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with information security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's preparedness to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup system that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for special IT programs. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these important areas of computer technology allows clients to execute critical initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Downers Grove Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk programs for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are designed for organizations who lack the money or time to create an in-house Help Desk Call Center but who want fast access to an efficient Help Desk with professional telephone support plus the expertise to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Help Desk is designed for bigger businesses and operates as a transparent addition to your established Call Center organization. Progent's Virtual Call Center can serve as a an escalation resource for the toughest computer system challenges, or be ready in overflow circumstances when your regular resources are overwhelmed.
Progent's Call Center staff of seasoned information technology consultants offers your customers in Downers Grove or anywhere in the state of Illinois rapid communication with a reliable support group with years of experience offering phone support and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a key enabler of company efficiency, and Progent's aim is to resolve instead of merely report technical issues.
- Business Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting staff can supply phone-based and in-depth engineering expertise and training in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's consulting, custom development, and training offerings, visit Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Downers Grove, or anywhere in the state of Illinois, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can customize Operations Manager for your business so that your computer support is proactive and automated. By uncovering emerging problems before they grow into network outages, system monitoring can avoid inconvenient and costly information system crises. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or networks based on a variety of OS platforms.
To get in touch with Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Downers Grove or throughout the state of Illinois, Progent's phone-based computer support engineers can provide expert and economical IT help whenever your business requires it. Long experience providing remote repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access technology to fix IT problems rapidly while eliminating the cost and lost productivity that comes with on-site support calls.
Even if your Downers Grove business has a local freelance consultant or maintains an in-house IT staff that know how to deal with ordinary network problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to resolve sudden system emergencies or especially challenging integration projects.
Features of Progent's Remote Computer Services for Downers Grove
Progent's phone help, Internet-based troubleshooting, system security expertise, and network management services offer offices in Downers Grove or anywhere in the state of Illinois the greatest leverage for your IT investment. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk outsourcing support and network management, Progent's experts can deliver your office enterprise-level network support while permitting you to avoid the cost and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Downers Grove and is also ideal for customers in geographic areas of Illinois that have a limited supply of technicians with proven experience supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide array of Microsoft support tools, service information, and continuing education.
- By the Minute Rates to Minimize Costs
Progent provides remote support on a by-the-minute basis, so you are billed only for the support you use. Progent has no minimum charge for phone support and imposes no ongoing subscription fee for services delivered during regular business hours. This keeps you from facing big bills for quick repairs.
- Access to Cisco Network Architecture Specialists
Progent's certified experts for Cisco offers the services of on-staff professionals who have experience in planning, implementing, and troubleshooting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic support services consist of system integration, MS Exchange consulting, corporate security design, and Help Desk Call Center services. Progent's Application Experts Team offers world-class consulting expertise in critical application areas. Help offered by the Application Experts Team includes:
Dynamics GP Consulting and Customization
MS Project Training
Office 365 integration support
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Business Information (BI) Reporting Development and Training
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL 2014 Software Development and Debugging
Oracle Management and Software Development
MySQL Management and Software Programming
Amazon MWS Software Design and Programming
By offering a full service centralized source for network generalists and specialists, Progent is able to tailor fast, cost-effective, and comprehensive IT solutions that address the unique requirements of your company.
- Sophisticated Online Access Software
Secure remote connectivity allows Progent's support professionals to see precisely what your users see. This makes it easier to find fast solutions to issues that might otherwise demand an expensive personal service call. State-of-the-art online access tools and experienced engineers combine to enable Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in offsite support and automated system analysis.
- Support for Leading VPN Gateways
Progent supports secure Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24x7 Service for Maximum System Uptime
For businesses with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager, this service can help ensure high network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed specifically for budget-constrained companies whose workers require immediate access to a Help Desk Call Center with effective phone support and complete escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT background, refined remote support software, and familiarity with corporate IT enable offices to avoid the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Start Getting Remote Network Help from Progent?
- In-depth Knowledge of Microsoft's Entire Range of Server Platforms
Progent can provide world-class support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support, Microsoft Windows Server 2008 support, Microsoft Windows 2003 maintenance, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration, Exchange 2010 Server management, Exchange 2007 Server and Exchange 2003 Server moves, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises help per minute. Consequently, you owe exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup fee and asks no retainer for services delivered during regular business hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast repairs so you won't be tempted to permit simple problems to fester.
- Complete Records of IT Services
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small service organizations who provide minimal documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports transmitted by each consultant to each customer. The discipline of documenting and organizing support records allows more efficient service and avoids a variety of typical problems such as when a support client is effectively held hostage to a consultant who wonít release vital service information.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to provide round-the-clock system tracking services based on MS Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing possible issues before they cause downtime, system monitoring can keep your IT network from stressful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.