Fast and Affordable Online Technical Support for Downers Grove Illinois IT Networks
For companies in Downers Grove Illinois, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, plus the services of CISA and CISSP-qualified security experts to help with high-level security architecture and troubleshooting issues.
Progent's online support engineers offer exceptional leverage due to the fact that they have the real-world background and have access to the advanced technology needed to resolve most information system problems quickly. This lowers direct expenses since solutions use up minimal chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your company saves even more with indirect expenses by minimizing or avoiding network downtime and related losses due to business disruption, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support know-how is particularly important for businesses that depend on public clouds for vital network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.
Progent's billing policy for remote help is designed to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you owe just for the services that you receive. In contrast to typical remote service companies, Progent imposes no startup fee or minimum fees. Progent's one-minute granularity and simple model for billing do away with situations where speedy. minor solutions manage to turn into big tabs. Progent's skill at disposing of problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of customized tools and field-tested processes which promote the highest degree of effectiveness for online consulting and troubleshooting for information networks of any size. Progent provides secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's remote service group to interface to your company's computer system remotely without compromising network security.
Progent's powerful service reporting application stores thorough documentation describing all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the details of assistance provided to every client by any Progent engineer. This archive of issues and resolutions is organized as a readily retrievable internal database that allows Progent's online technical engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's advanced certifications and working relationships with key vendors such as Cisco and Microsoft open up other extensive technical support knowledge bases and permit priority response from manufacturers' in-house product engineers so Progent's remote service specialists can find the most efficient resolutions quickly.
Online services offered by Progent to companies in Downers Grove Illinois include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online support experts can provide network repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist your company with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective PC desktop services to assist you business to deploy, integrate, repair, and administer desktop PCs and laptops based on Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade assistance plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network engineers, and indicates an individual's network technology knowledge at the expert level. Cisco CCIEs can handle even the most stubborn issues encountered in network infrastructure design, installation, management, compliance, and repair. CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS Software network administration utilities and coming up with workarounds or identifying software patches. Cisco CCIEs provide exceptional cost-effectiveness since their broad experience permits them to find solutions for problems quickly. In common instances, less experienced consultants can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can tie into your computer system using sophisticated remote support tools to perform efficient, safe, and economical analysis and repair.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling family of connectivity products by delivering services that include:
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a range of security services that can improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or assist you to recuperate rapidly after a damaging penetration. Security services offered by Progent include: in depth information security and compliance audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious attacks; configuring firewalls; designing secure techniques for remote and mobile communication; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting to help companies of any size connect their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine physical IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for recovering services quickly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for managing private and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based consulting services to cover a broad range of computer technologies including system infrastructure, messaging solutions, system and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified administration in networks that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with migration from legacy applications to MS Windows or Linux solutions. Progent's team-oriented methodology for resolving technical issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts support costs.
Major Linux versions for which Progent can provide expertise include:
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price managed services designed to enable small and mid-size businesses to utilize the same advanced IT solutions used by many of the world's leading corporations. Progent's ProSight suite of network management outsourcing services addresses all key areas of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the entire malware attack lifecycle including protection, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with government and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital files, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to provide centralized management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and debug their networking hardware like switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that require important updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT projects. Billing charges for longer-term consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these important fields of information technology enables customers to complete major initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Downers Grove Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Support
Progent's Help Desk Call Center service options for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve the most problems.
Progentís shared Help Desk services allow your business to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the leading PSA tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk team of experienced information technology professionals provides your computer users in Downers Grove Illinois instant communication with an effective technical support resource with substantial experience offering telephone-based help and online diagnostics for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk the reputation as a major enabler of company efficiency, and Progent's aim is to fix rather than merely record IT problems.
- Business Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Experts staff offers phone-based advanced engineering support and training in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and training for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's expertise, customization, and education offerings, visit Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Downers Grove Illinois online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your environment so that your IT maintenance is proactive rather than reactive. By detecting emerging problems before they cause network outages, proactive monitoring can avoid inconvenient and costly network breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks that incorporate a variety of operating systems.
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Downers Grove Illinois, Progent's online computer support specialists are ready to deliver expert and affordable IT help the moment your company requires it. More than a decade of providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity technology to fix IT problems quickly while avoiding the cost and lost time that comes with on-premises service calls.
Even if your Downers Grove company relies on a local freelance support technician or maintains a full time IT staff that know how to deal with day-to-day computer problems, Progentís Microsoft certified engineers can offer a convenient and transparent virtual expansion of your on-site resources for situations when your regular service personnel either lack the availability or the knowledge to resolve sudden network emergencies or particularly complicated integration projects.
Benefits of Progent's Network Help for Businesses in Downers Grove Illinois
Progent's online IT consulting services allow your Downers Grove business to have the advantages of on-call, enterprise-level IT support without the expense of maintaining an in-house IT staff. Your information system will acquire added strategic worth by becoming more reliable, efficient, and secure. Advantages to your business include:
- Convenient virtual expansion of your on-site IT resources
With most businesses in Downers Grove Illinois, local computer service providers, whether made up of independent consultants or an internal IT staff, can deal with typical technical issues. On the other hand, IT crises may strike when your regular resources are overstretched or absent, and some trouble may involve technology that is unfamiliar to your local service personnel. In these cases, Progent's on-call service specialists give you a convenient, fast, and affordable solution to augment your regular help and to transfer useful knowledge to increase your capability to deal with downstream problems locally.
- Reduced Reliance on Freelance Consultants
For IT maintenance, smaller offices commonly depend on individual freelance service providers. Although independent service people carry smaller internal costs than larger consulting organizations and can often charge marginally less, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in class, the absence of fallback personnel may require your business to wait for assistance during an IT crisis. As your company expands, network downtime and trouble with vital software become more costly. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers an on-call source of reserve support experts to insure your network stays up and running.
- Create a Solid Basis for Seamless Expansion
Companies often start with an information architecture created on a modest budget. Without a scalable framework, slap-dash repairs often get thrown onto a shaky foundation. When a company grows, stability and scalability issues can impede the success of the organization. Such poorly designed systems require careful assessment, smart long-term planning, and wide IT expertise to evolve to a system infrastructure that can offer the solid foundation to meet vital business demands and facilitate future growth.
- Work with Problem Solvers Rather Than Product Vendors
Smaller offices require advice and technical education to negotiate an increasingly complex array of product alternatives capable of promoting business growth and enhancing productivity. These companies do not need a computer engineer who is attempting to earn a commission on a certain vendor's products. Network support and product selling can lead to a scenario where the proposed
solution is designed around a profitable technology rather than the true needs of a business. Progent avoids these conflicts of interest by offering just services rather than products. This allows Progent to align IT consulting with the real needs of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical expertise, refined support tools, and familiarity with corporate IT enable companies to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Online Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional experience, at the forefront of IT support, executing a wide range of IT projects for an extensive array of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class technical skills, but also a support engineer with proven methods for applying technical knowledge to fix actual IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises help per minute. As a result, you owe only for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no startup fee and asks no retainer for services delivered during regular business hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast fixes so you won't be tempted to allow less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or local service organizations who offer scant documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support reports sent by every consultant to every customer. The discipline of detailing and archiving service records results in more efficient support and avoids a variety of common problems such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to offer 24x7 system tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering potential issues before they cause lost productivity, system monitoring can keep your information network from painful and expensive service losses.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.