Expanding your at-home workforce can have a significant impact on network architecture, security, and corporate processes. Progent has 20 years of experience helping businesses of all sizes to plan, deploy, administer, optimize, and troubleshoot IT networks that support at-home workers. Progent can assist your Downers Grove organization to select the right technologies and follow leading practices in building and operating a safe virtual office solution for teleworkers that facilitates teamwork and delivers maximum business value. Progent offers support services that go from as-needed expertise for getting you over challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Downers Grove, Illinois organizations to succeed with any aspect of building a high-functioning work-from-home environment by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, Help Desk augmentation, endpoint security, backup/restore solutions, and unified management.

VoIP Integration for At-Home Workers
Expanding the business PBX system to include remote users is vital to supporting a productive at-home workforce. A variety of cloud-based digital PBX products are used by small and mid-size businesses to server remote users. Many larger organizations depend on Cisco's modern or older platforms for VoIP solutions. Progent can help organizations of all sizes to plan or maintain a remote VoIP service that provides the flexibility, transparency and protection required for at-home workers. Progent's Cisco-certified CCIE Voice consultants offer advanced support to help businesses tune their existing Cisco IP voice systems to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced IP telephony features to devices like VoIP phones, media processing products, VoIP gateways, and multimedia software used across the network. Unified Communications Manager manages additional mixed media services such as unified messaging, video conferencing, and team collaboration networks. For more information about Progent's Cisco Unified CM or CUCM support, refer to Cisco Unified Communications Manager consulting services.
  • CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM. Progent can help your company to maintain your existing CallManager environment or migrate efficiently to Cisco's current IP telephony products. For details about Progent's support services for CallManager and Cisco's other early IP voice products, see Cisco CallManager consulting services.
  • Cisco IP Gateways provide connectivity with PSTN networks and with clients operating beyond the corporate firewall like at-home workers. Progent can provide expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 products and for current Cisco SIP gateways. See Cisco SIP gateway integration expertise.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to enhance your WAN infrastructure to support these solutions and deliver as-needed integration and troubleshooting services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing an efficient work-from-home solution for your Downers Grove, Illinois organization, phone 1-800-993-9400 or refer to Contact Progent.



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