Expanding your at-home workforce may have a major impact on network infrastructure, cybersecurity, and corporate workflows. Progent has two decades of background helping businesses of all sizes to plan, configure, administer, tune, and troubleshoot IT environments that support a remote workforce. Progent can help your Downers Grove organization to select the right technologies and follow best practices in building and operating a secure virtual office solution for teleworkers that facilitates teamwork and delivers maximum business value. Progent offers services ranging from on demand expertise for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can assist Downers Grove, Illinois organizations to succeed with any aspect of building a high-functioning work-at-home ecosystem by providing infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, security and compliance, backup/restore solutions, and streamlined management.

VoIP Integration for At-Home Workers
Expanding the business PBX system to include remote users is critical to maintaining a productive work-at-home solution. A broad range of cloud-centric digital PBX platforms are popular with SMBs to support teleworkers. Many larger organizations rely on Cisco's modern or older platforms for IP voice solutions. Progent can help businesses of all sizes to plan or maintain a telecommuter IP voice service that provides the versatility, transparency and protection required for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to help businesses optimize their current Cisco IP voice systems to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced IP telephony capabilities to devices like IP phones, media processing products, Voice over IP gateways, and multimedia applications used across the network. CUCM supports additional combined media services like messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's CUCM support, see Cisco Unified Communications Manager consulting services.
  • Cisco CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can help you to support your current CallManager deployment or migrate smoothly to Cisco's current IP telephony products. To learn about Progent's support services for CallManager and Cisco's other older IP voice platforms, refer to CallManager consulting.
  • Cisco IP Gateways provide integration with PSTN networks and with clients operating outside the corporate firewall such as at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your WAN infrastructure to work with these solutions and deliver as-needed deployment and debugging services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining an efficient work-from-home environment for your Downers Grove, Illinois organization, call 1-800-993-9400 or go to Contact Progent.