For small businesses in Downers Grove or anywhere in Illinois, Progent offers technical support for computer systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, as well as the services of CISA and CISM-accredited security consultants to handle advanced security architecture and business continuity preparedness.
Progent's online technical support engineers represent exceptional leverage because they have the real-world experience and the sophisticated technology to solve most information system problems rapidly. This lowers immediate costs since solutions require a smaller number of chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your location. Your company saves additionally in indirect expenses by minimizing or avoiding network downtime and associated costs stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives.
Progent's pricing model for online support is designed to get the most out of your network support investment. Progent bills on a per-minute basis for phone assistance, so you pay exclusively for the support that you actually get. In contrast to many online support companies, Progent imposes no startup surcharge or minimum fees. Progent's one-minute billing unit and simple model for pricing eliminate situations where fast repairs somehow end up as big invoices. Progent's penchant for solving technical issues efficiently results in your business spending less cash.
Progent's Remote Service Technologies
Over the years, Progent has developed an arsenal of optimized tools and field-tested methodologies that promote the maximum level of efficiency for remote help and repair for small company IT systems. Progent provides safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access allows the engineers of Progent's online support team to access your company's computer system remotely without violating network security.
Progent's proprietary customer support reporting application maintains extensive records of the support that Progent's customers have received. Progent's team consultants have the benefit of the history of support provided to each Progent client by every Progent engineer. This database of issues and resolutions is stored as a conveniently retrievable internal database that permits Progent's remote support professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's advanced certifications and working associations with key industry leaders including Cisco and Microsoft make available other vast technical knowledge bases and permit priority access to vendors' in-house support staff with the result that Progent's online consulting experts can determine the most efficient solutions promptly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's remote support in Downers Grove or anywhere in Illinois or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.
Phone-based Technical Support Services Offered Progent
Progent's remote technical service professionals possess credentials in a comprehensive array of technologies. This breadth of technical skills enables Progent's consultants to tackle almost any emergency that may take place in a small or midsize business network. Certifications awarded to Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.
To provide assistance to clients with mixed-OS environments, Progent also offers the support of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online support services provided by Progent to small businesses in Downers Grove and throughout the state of Illinois include:
Special Support Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a broad range of computer technology such as system architecture, messaging solutions, network and process security, UNIX and Microsoft Windows integration, VMware technologies for server consolidation and simplified administration, and transitioning from older systems to the latest MS Windows or Linux-based solutions. Progent's group-oriented methodology for solving technical issues promotes quick escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can provide urgent phone-based assistance for troubleshooting problems affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Operating System
- SCO UNIX
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking professionals, and certifies an individual's networking knowledge at the expert level. Cisco CCIEs know how to resolve even the most complex problems encountered in network planning, installation, administration, protection, and repair. CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS network administration utilities and coming up with alternate approaches or locating program updates. CCIEs provide excellent value since their broad experience allows them to find solutions for the most difficult problems rapidly. In typical instances, less qualified engineers can struggle for many hours or days with the same tasks that a CCIE can resolve in minutes.
Few support organizations make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent offers fast telephone access to a Cisco CCIE so your company can receive immediate help for severe network issues that are hurting worker productivity but are outside the experience of your regular network support resources. Progent's CCIE engineers can tie into your computer system via state-of-the-art on-line support tools in order to provide fast, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's market leading selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst family switches, plus VPN products.
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote support professionals offer computer problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of support professionals who can help you with a wide variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server application development,
Skype for Business Server migration support, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full range of remote PC desktop consulting and support services such as Windows 7 migration support, upgrading to 64-bit desktop software, integrating Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's accredited CISM and CISSP security engineers offer a variety of system protection services that can improve the defenses of your UNIX/Linux, Solaris, Mac or Windows network against assaults or help your company to recuperate rapidly following a serious breach. Security solutions available from Progent include: comprehensive network security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from malicious attacks; installing firewalls; establishing safe mechanisms for off-site and mobile access; securing your email system from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting support to help businesses of all sizes connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that combine physical IT assets as well as public clouds. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud integration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent offers the services of world-class remote consulting professionals for contract projects that small businesses often need. Progent's charges for ongoing consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these special fields of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based online consulting services include:
How Your Downers Grove Company Can Contact Progent's Online Support Experts
Call Center Support
Progent's Call Center support programs for small and midsize businesses with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for smaller organizations who don't have the budget to build and maintain an internal Help Desk Call Center but who want fast response from a dependable Call Center with professional phone support as well as the available expertise to escalate the most challenging problems to high-level engineers.
Progentís Virtual Call Center is designed for larger companies and acts as a seamless reinforcement of your existing Help Desk staff. Progent's Virtual Call Center can serve as an escalation option to handle the toughest computer system issues, or be ready in hectic circumstances when your other service providers are overwhelmed.
Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Help Desk or enhancing your current organization, selecting or customizing Help Desk Call Center application software to meet the special requirements of your corporation, or providing temporary phone support personnel to reinforce your existing Call Center team to deal with high-demand scenarios such as software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of veteran network consultants provides your clients in Downers Grove or anywhere in the state of Illinois fast communication with an efficient technical support group with extensive experience offering phone consulting and remote repair service for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center perception as a major driver of company success, and Progent's goal is to resolve and not just annotate technical problems.
Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Group provides online and in-depth consulting expertise and education in key application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for Microsoft applications such as Microsoft CRM, Project, MS Word, and Office Excel. To find out more about Progent's expertise, custom development, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac consultants can support the creative aspect of Macintosh environments by delivering phone-based help services and training in graphics, audio, and motion video. Progent's consultants can provide assistance in a variety of Macintosh creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific jobs like scanning or digitizing audio/video or building an audio/video post production studio.
Online Network Monitoring Support
Progent can provide businesses in Downers Grove, or anywhere in the state of Illinois, remote network monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By exposing looming issues before they cause downtime, system monitoring can ward off inconvenient and costly network breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or systems based on a combination of platforms.
To contact Progent about urgent remote expertise with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or visit Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area