For small companies located in Downers Grove Illinois, Progent provides support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has delivered online support to companies in every state in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified engineers for challenging connectivity issues, plus the assistance of CISA and CISM-accredited security engineers to help with high-level security design and business continuity planning.
Progent's online support services offer excellent leverage due to the fact that they are equipped with the real-world background and the sophisticated technology to solve most information system problems rapidly. This lowers immediate expenses since solutions accumulate a smaller number of billable minutes. Online support also avoids the cost of sending an engineer to your site. Your organization benefits even more with incidental costs by reducing or eliminating system outages and associated losses resulting from business disruption, disgruntled clients, idle employees, and de-focused management.
Progent's pricing policy for online support is designed to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you pay exclusively for the services that you receive. Unlike many remote support organizations, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and clean model for pricing avoid situations where quick repairs somehow end up as substantial tabs. Progent's skill at handling technical issues efficiently translates into your company spending less money.
Progent's Online Service Technologies
Over time, Progent has refined a collection of customized tools and field-tested processes that ensure the maximum degree of effectiveness for remote technical support and troubleshooting for small and midsize company computer systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology allows the staff of Progent's online support team to communicate with your company's environment remotely without breaching corporate security.
Progent's advanced service database system includes detailed records of all service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of assistance rendered to each Progent client by every engineer. This archive of problems and fixes is organized as a conveniently retrievable proprietary knowledge base that allows Progent's online technical engineers to share their experiences company-wide to ensure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft make available other massive technical databases and allow priority response from vendors' internal engineering staff so Progent's online consulting experts are able to come up with optimal resolutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote support in Downers Grove Illinois or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network help, visit Immediate Urgent Support.
Remote Technical Services Provided by Progent
Progent's phone-based support experts offer credentials in an extensive array of disciplines. This breadth of IT skills allows Progent's engineers to tackle almost any problem that may take place in a small or midsize business information system. Certifications earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To support clients with mixed-OS networks, Progent also offers the support of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Phone-based support available from Progent to companies in Downers Grove include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services cover a broad range of computer technology including network architecture, email systems, network and process security, UNIX/Linux and Windows integration, VMware technologies for server hardware economization and simplified administration, and migration from older applications to the latest MS Windows or Linux-based environments. Progent's group-based methodology for solving technical issues enables quick escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can provide emergency online assistance for resolving anomalies within UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Major Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE credential is the highest recognition for networking consultants, and certifies a person's network technology skills at the master level. CCIEs can resolve the most intractable issues surrounding network design, installation, management, security, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or identifying software updates. CCIEs represent an excellent cost-effectiveness since their deep experience allows them to solve the most intractable problems rapidly. In typical cases, less seasoned consultants can struggle for hours or days with the same tasks that a Cisco CCIE can dispose of in minutes.
Few support firms make Cisco CCIEs accessible to support small and medium sized companies. Progent can provide quick telephone access to a Cisco authorized CCIE so your company can receive timely support for complex network infrastructure issues that are hurting business efficiency but are outside the experience of your ordinary network service personnel. Progent's Cisco CCIE consultants can connect to your computer system by means of state-of-the-art on-line support tools in order to provide efficient, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's top-selling family of connectivity products including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network products.
Authorized Microsoft Windows Support
Progent's Microsoft-expert online support engineers can provide computer system troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist you with a broad range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and configuration, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Office Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of online PC desktop support and troubleshooting services such as Windows 7 integration, moving to 64-bit workstation applications, integrating Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Premier System Security Engineers
Progent's qualified CISSP, ISSAP, and CISM network security engineers can provide a range of system protection services that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist your business to clean up rapidly after a damaging penetration. Security services available from Progent include: comprehensive security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious attacks; configuring firewalls; building safe architectures for remote and mobile communication; defending your email system against spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support to help organizations of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your IT team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the skills of world-class online consulting experts for special projects that small businesses frequently need. Billing charges for longer-term consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology allows customers to complete major initiatives economically and on time. Progent's special online engineering solutions include:
How Your Downers Grove Illinois Company Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Help Desk Call Center support alternatives for small and midsize businesses with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk support services are designed for smaller companies who don't have the money or time to support an internal Help Desk but who want quick response from a dependable Call Center with proficient phone support plus the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progent's shared Help Desk services make it possible for your business to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center consulting expertise can aid you in establishing an efficient new Help Desk or enhancing your existing one, selecting or customizing Call Center software products to meet the unique needs of your company, or adding temporary phone support staff to supplement your in-house Call Center resources to handle unusually busy situations such as software transitions, major upgrades, or installing new applications.
Progent's Help Desk Call Center team of experienced network consultants offers your computer users in Downers Grove Illinois quick assistance from a dependable support resource with extensive experience delivering phone help and online repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk the reputation as a solid driver of business efficiency, and Progent's goal is to resolve rather than merely document IT issues.
Business Applications Support: Training, Programming, and Problem Solving
Progent's Applications Experts Team can supply online advanced consulting expertise and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, programming, and education for Microsoft applications such as Microsoft CRM, MS Office Project, MS Office Word, and Office Excel. To find out more on Progent's expertise, programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac professionals can promote the artistic aspect of Apple Mac computing by offering remote help services and training in imaging, audio, and video. Progent's support professionals offer expertise in a range of Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common projects like capturing or digitizing audio or video or putting together an audio/video post production studio.
Online Network and Server Monitoring Support
Progent offers companies in Downers Grove Illinois remote computer system monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your business so that your IT support is proactive and automated. By exposing looming issues before they cause network outages, automated monitoring can avoid inconvenient and costly network breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or environments that incorporate a variety of operating systems.
To get in touch with Progent about emergency online help with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area