For small businesses located in Downers Grove Illinois, Progent offers technical support for computer systems powered by UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote support to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco CCIE engineers for complex infrastructure issues, plus the services of CISSP and CISM-accredited security consultants to handle advanced security architecture and disaster recovery planning.
Progent's remote technical support services offer excellent value because they are equipped with the practical background and the sophisticated tools to resolve most information system problems quickly. Efficient support lowers direct costs because service calls take up a smaller number of billable consulting minutes. Remote help also eliminates the cost of sending a consultant to your site. Your organization benefits even more in incidental costs by reducing or eliminating network downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives.
Progent's billing model for remote support is designed to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are invoiced just for the support that you actually get. Unlike typical online support organizations, Progent asks for no startup fee or minimum job duration. Progent's per-minute granularity and simple model for pricing eliminate situations where quick solutions manage to end up as substantial bills. Progent's skill at handling problems efficiently results in your business conserving money.
Progent's Online Service Technologies
Through years of experience, Progent has refined a set of customized technologies and field-tested processes that promote the highest level of effectiveness for online consulting and troubleshooting for small company computer networks. Progent provides safe VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access enables the experts of Progent's remote service group to access your computer system without compromising system security.
Progent's powerful customer support database application includes extensive histories for the service that Progent's clients have been provided. Progent's authorized consultants have access to the history of assistance rendered to each Progent customer by any engineer. This archive of trouble tickets and solutions is stored as a quickly searchable internal database that allows Progent's online technical experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's high-level certifications and working relationships with important industry leaders such as Cisco and Microsoft make available additional vast technical databases and allow fast response from vendors' internal engineering staff with the result that Progent's online service specialists are able to come up with the best resolutions promptly.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Downers Grove Illinois or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.
Phone-based Technical Services Provided by Progent
Progent's remote technical support experts possess advanced credentials in a comprehensive array of products and technologies. This breadth of IT skills enables Progent's engineers to address almost any crisis that may occur in a small business information system. Certifications earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To help companies with multi-operating system networks, Progent also provides the services of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Phone-based technical support services Offered by Progent to customers in Downers Grove include:
Special Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services address a broad array of computer technology including system infrastructure, email solutions, system and operational security, UNIX and Microsoft Windows integration, VMware products for server hardware consolidation and simplified management, and migration from older systems to current Windows or Linux solutions. Progent's team-based methodology for solving technical problems enables fast escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based help for resolving problems within UNIX/Linux systems powered by leading variants of UNIX such as:
Major Linux variants for which Progent can provide expert support include:
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE credential is the top recognition for network infrastructure engineers, and certifies an individual's network technology knowledge at the expert level. CCIEs can deal with even the most complex problems surrounding network design, integration, management, security, and troubleshooting. CCIEs work closely with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management utilities and coming up with workarounds or locating software updates. CCIEs represent an excellent value because their deep experience allows them to solve the most complex problems quickly. In many instances, less qualified service providers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent can provide fast phone contact with a Cisco-qualified CCIE so your company can get urgent assistance for serious network infrastructure problems that are impacting worker productivity but are not within the comfort zone of your ordinary network maintenance resources. Progent's Cisco CCIE consultants can communicate with your computer system via state-of-the-art remote support technology in order to perform fast, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's popular family of infrastructure devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network products.
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote support engineers can deliver computer problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help you with a wide range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration support,
SharePoint Server 2019 planning and deployment, Microsoft Teams integration, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of online desktop support and troubleshooting services such as Microsoft Windows 7 integration, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier System Security Consultants
Progent's qualified CISSP and ISSAP network security consultants can provide a range of system protection services that can improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or help your company to recover quickly after a serious penetration. Security solutions offered by Progent include: in depth security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from malicious assaults; setting up firewalls; building safe mechanisms for off-site and mobile connectivity; defending your messaging infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support to help businesses of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that combine physical IT assets along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent can provide the services of world-class remote consulting professionals for special projects that small businesses frequently need. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables customers to complete major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Downers Grove Illinois Business Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Help Desk service options for small and midsize organizations with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center services are well suited for smaller organizations who lack the money or time to create an internal Help Desk but who want fast communication with an effective Help Desk with proficient phone support as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.
Progentís Help Desk Co-management services allow your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the leading PSA tool for handling end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Call Center or improving your current organization, selecting or modifying Call Center software to handle the unique demands of your corporation, or adding occasional online staff to reinforce your in-house Help Desk Call Center group to deal with unusually busy events like software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk team of veteran information technology experts gives your workers in Downers Grove Illinois rapid communication with a large support resource with substantial background offering telephone-based help and online repair service for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk perception as a solid enabler of business efficiency, and Progent's intent is to solve instead of just annotate IT issues.
Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts Group offers remote professional engineering support and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for familiar Microsoft applications including Microsoft CRM, MS Project, MS Word, and MS Excel. To learn additional information about Progent's expertise, programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac experts can support the creative elements of Mac systems by offering phone-based consulting support and training in graphics, sound, and video. Progent's support professionals can provide help in a range of Macintosh programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific projects like scanning or digitizing audio or video or configuring an audio/video post production facility.
Online Network and Server Monitoring Support
Progent offers companies in Downers Grove Illinois online computer system monitoring services powered by Microsoft Operations Manager network monitoring, enhanced by Progent to fit your business so that your computer support is proactive and automated. By uncovering possible trouble spots before they expand into crashes, remote monitoring can avoid stressful and expensive service failures. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems based on a mix of operating systems.
To get in touch with Progent about urgent remote help with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area