For small companies located in Downers Grove Illinois, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft platforms. Progent has delivered online support to companies in every state in the United States. (See Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified network specialists for complex infrastructure issues, plus the assistance of CISSP and CISM-certified security engineers to handle high-level security architecture and business continuity preparedness.
Progent's online support services offer exceptional value because they are equipped with the practical experience and the sophisticated tools to resolve most network issues quickly. This reduces direct expenses since solutions require a smaller number of billable minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company saves additionally with indirect expenses by minimizing or eliminating network outages and related losses resulting from business disruption, upset customers and vendors, unproductive workers, and distracted executives.
Progent's billing policy for remote help is structured to get the most out of your network support investment. Progent charges by the minute for phone assistance, so you are billed just for the support that you receive. Unlike many online support companies, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and simple model for pricing prevent scenarios where fast repairs manage to turn into big tabs. Progent's penchant for solving problems efficiently translates into your business saving cash.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has developed an arsenal of customized technologies and field-tested methodologies which promote the maximum level of effectiveness for remote engineering help and troubleshooting for small company computer networks. Progent provides protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology permits the experts of Progent's online support team to communicate with your system remotely without breaching corporate security.
Progent's proprietary service database system includes extensive histories for the support that Progent's clients have received. Progent's team engineers have the benefit of the details of all help delivered to each Progent client by every consultant. This history of problems and resolutions is stored as a conveniently exploitable proprietary knowledge base that enables Progent's online support engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and close associations with key technology companies including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow fast response from vendors' in-house support staff with the result that Progent's remote service specialists can find optimal resolutions quickly.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone services in Downers Grove Illinois or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network help, visit Immediate Urgent Support.
Online Technical Services Provided by Progent
Progent's remote network support professionals have advanced credentials in a comprehensive array of technologies. This broad scope of IT skills allows Progent's engineers to handle practically any emergency that may crop up in a small or midsize business network. Credentials awarded to Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To help customers with multi-OS environments, Progent also provides the skills of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Online support available from Progent to customers in Downers Grove include:
Special Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services address a broad array of computer technology including system infrastructure, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware economization and simplified administration, and transitioning from older applications to current Microsoft Windows or Linux-based environments. Progent's group-based approach to resolving network issues enables quick escalation, when required, to consultants with appropriate expertise to tackle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can provide urgent online help for troubleshooting problems affecting UNIX/Linux systems based on leading derivatives of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the highest recognition for network infrastructure engineers, and validates an individual's networking skills at the expert level. Cisco qualified CCIEs can resolve even the most difficult issues encountered in network planning, deployment, maintenance, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating problems with IOS Software network management utilities and developing alternate approaches or identifying software updates. Cisco qualified CCIEs provide exceptional value because their deep expertise permits them to fix even the most intractable problems rapidly. In typical cases, less qualified service providers can struggle for many hours or days with identical tasks that a Cisco CCIE can resolve in minutes.
Few service organizations make Cisco CCIEs accessible to assist small and mid-size businesses. Progent offers fast telephone contact with a Cisco CCIE so you can get urgent help for severe network problems that are lowering worker productivity but are outside the scope of your regular IT maintenance personnel. Progent's Cisco CCIE engineers can interface to your computer system via the latest on-line support technology in order to provide fast, safe, and affordable analysis and repair.
Progent's CCIEs can provide assistance with the complete line of Cisco's top-selling family of infrastructure appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Certified MS Windows Support
Progent's Microsoft-premier online support professionals can deliver computer system problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of support professionals who can help your company with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server 2019 design and configuration, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment support, Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of online PC desktop support such as Windows 7 migration, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's certified CISM and CISSP network security consultants offer a variety of system protection services to improve the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist you to clean up rapidly after a damaging breach. Security consulting services available from Progent cover comprehensive network security audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious attacks; integrating firewalls; establishing secure mechanisms for remote and mobile connectivity; protecting your messaging infrastructure from spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting support to help companies of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that utilize local IT assets as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent offers the services of world-class online consulting experts for special IT projects that small companies often request. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Downers Grove Illinois Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Call Center programs for small and midsize companies with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Call Center support services are a convenient solution for smaller organizations who lack the budget to build and maintain an in-house Help Desk Call Center but who need quick access to an efficient Call Center with proficient telephone support plus the in-depth expertise to escalate complex problems to advanced engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the top professional services automation tool for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Call Center consulting expertise can assist you in establishing an effective new Call Center or enhancing your current organization, selecting or enhancing Help Desk software products to address the particular requirements of your company, or adding temporary phone support personnel to supplement your in-house Call Center group to handle demanding events such as software migrations, major updates, or rolling out new business software.
Progent's Call Center team of veteran information technology consultants offers your workers in Downers Grove Illinois rapid communication with a dependable support group with years of experience offering telephone-based consulting and remote troubleshooting for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk recognition as a crucial enabler of business success, and Progent's goal is to resolve rather than just document network problems.
Business Applications Services: Training, Customization, and Integration
Progent's Applications Experts Group provides phone-based professional engineering expertise and training in key business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, MS Word, and Microsoft Excel. To find out more information concerning Progent's consulting, customization, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Mac professionals can support the imaginative facets of Macintosh computing by offering remote consulting support and training in imaging, audio, and video. Progent's consultants offer assistance in a large selection of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common jobs like capturing or digitizing audio/video or integrating an audio/video post production studio.
Online Network and Server Monitoring Services
Progent offers businesses in Downers Grove Illinois online network and server monitoring support powered by Microsoft Operations Manager network monitoring, adapted by Progent to fit your environment so that your computer maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they grow into crashes, proactive monitoring can avoid inconvenient and costly network failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments that incorporate a variety of operating systems.
To get in touch with Progent about urgent phone-based help with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area