For small companies located in Downers Grove Illinois, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has provided remote support to companies in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE engineers for challenging infrastructure issues, plus the assistance of CISSP and CISM-certified security engineers to handle high-level security architecture and disaster recovery planning.
Progent's remote support engineers represent exceptional value due to the fact that they have the real-world background and the sophisticated technology to resolve the majority of network problems rapidly. This reduces immediate costs because solutions take up a smaller number of billable minutes. Online support also avoids the cost of sending an engineer to your location. Your company benefits even more with indirect expenses by reducing or avoiding system outages and associated losses stemming from business disruption, upset customers and vendors, unproductive workers, and distracted management.
Progent's billing model for remote support is structured to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are charged only for the services that you receive. Unlike typical online service firms, Progent asks for no service activation fee or minimum fees. Progent's per-minute billing unit and clean model for billing save you from situations where quick fixes manage to turn into large tabs. Progent's skill at solving technical issues quickly translates into your business spending less cash.
Progent's Remote Service Technologies
Through years of experience, Progent has developed a collection of optimized technologies and field-tested methodologies that ensure the highest level of efficiency for online technical support and troubleshooting for small and midsize company IT systems. Progent provides safe VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology permits the staff of Progent's Technical Response Center to connect to your company's network remotely without violating system security.
Progent's highly evolved service reporting application keeps extensive histories describing all service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the records of assistance provided to every customer by every Progent consultant. This database of issues and resolutions is organized as a quickly retrievable support database that allows Progent's online technical experts to communicate their knowledge company-wide to make sure that the value of Progent's support services grows over time. Progent's advanced certifications and close relationships with important technology companies including Cisco and Microsoft make available other massive technical support databases and allow quick response from manufacturers' in-house product engineers with the result that Progent's remote consulting specialists can arrive at the most efficient solutions in the least time.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote services in Downers Grove Illinois or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Urgent Support.
Remote Technical Services Available from Progent
Progent's remote support professionals have advanced credentials in a comprehensive array of products and technologies. This breadth of capability allows Progent's engineers to manage almost any crisis likely to crop up in a small company network. Certificates awarded to Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Professional.
To provide assistance to customers with multi-platform networks, Progent also provides the skills of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical support services provided by Progent to clients in Downers Grove include:
Special Consulting Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services cover a broad range of computer technology including network architecture, messaging systems, system and process security, UNIX/Linux and Windows integration, virtual server products for server hardware consolidation and easy management, and migration from older systems to the latest MS Windows or Linux environments. Progent's team-based approach to resolving technical problems enables fast escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can provide emergency remote assistance for analyzing problems affecting UNIX/Linux systems powered by leading derivatives of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- RedHat Linux
- SUSE Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network engineers, and validates an individual's networking skills at the expert level. Cisco CCIEs can resolve the most complex problems associated with network infrastructure planning, deployment, administration, protection, and repair. CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS network management utilities and coming up with workarounds or locating program updates. Cisco CCIEs provide excellent value since their depth of experience allows them to fix the most complex problems rapidly. In many instances, less experienced consultants can struggle for many hours or even days with identical problems that a Cisco CCIE can dispose of in minutes.
Few support organizations make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent can provide quick phone access to a CCIE so your company can receive timely assistance for complex network infrastructure problems that are impacting business efficiency but are beyond the scope of your ordinary IT service resources. Progent's Cisco-qualified CCIE engineers can tie into your computer system via advanced remote troubleshooting technology in order to perform quick, safe, and economical analysis and repair.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's market leading family of networking devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network technology.
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote service engineers can deliver network troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can help your company with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration expertise,
SharePoint Server 2019 design and deployment, Microsoft Teams consulting, Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online planning,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of remote desktop support services including Windows 7 migration help, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's certified CISSP and ISSAP network security consultants can provide a variety of system protection services to improve the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or assist your company to recuperate quickly after a damaging penetration. Security solutions offered by Progent cover thorough security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; rapid cleanup after malicious assaults; integrating firewalls; designing safe techniques for off-site and mobile communication; guarding your messaging system from spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting to help organizations of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that utilize on-premises resources as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent can provide the services of seasoned online consulting experts for special IT projects that small companies frequently need. Progent's rates for longer-term consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these important areas of information technology allows clients to execute major projects within budget and on schedule. Progent's special online engineering services include:
How Your Downers Grove Illinois Company Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Help Desk support programs for small businesses with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are intended for small businesses who don't have the money or time to assemble and manage an in-house Help Desk but who need quick response from an efficient Help Desk with proficient telephone assistance plus the technical depth to escalate the most challenging problems to high-level consultants.
Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation tool for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk consulting services can assist you in building an efficient new Help Desk Call Center or revamping your established organization, identifying or modifying Call Center application software to handle the particular needs of your corporation, or adding temporary online personnel to work with your existing Help Desk Call Center resources to deal with demanding scenarios such as software migrations, mass updates, or installing brand new applications.
Progent's Help Desk Call Center staff of experienced information technology experts provides your workers in Downers Grove Illinois quick assistance from an efficient network service group with extensive experience delivering telephone-based consulting and online diagnostics for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center the reputation as a significant enabler of company efficiency, and Progent's target is to solve rather than simply report technical issues.
Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting staff provides online and in-depth engineering support and training in key business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver expertise, custom development, and training for familiar Microsoft business applications including CRM, Microsoft Project, MS Office Word, and Excel. To read more information concerning Progent's expertise, custom development, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac professionals can nurture the creative elements of Macintosh environments by providing remote consulting support and training in graphics, sound, and video. Progent's support professionals offer assistance in a range of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special projects such as scanning or digitizing audio/video or integrating an audio/video production lab.
Remote Network and Server Monitoring Services
Progent offers businesses in Downers Grove Illinois online network monitoring support centered around Microsoft System Center Operations Manager network monitoring, customized by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By uncovering emerging problems before they cause downtime, system monitoring can avoid inconvenient and costly information system breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or networks powered by a variety of platforms.
To contact Progent about emergency phone-based support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area