Fast Phone Help for Downers Grove Illinois UNIX, Linux, or Solaris NetworksFor small businesses located in Downers Grove Illinois, Progent offers technical support for computer systems powered by UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote support to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco CCIE engineers for complex infrastructure issues, plus the services of CISSP and CISM-accredited security consultants to handle advanced security architecture and disaster recovery planning.

Progent's remote technical support services offer excellent value because they are equipped with the practical background and the sophisticated tools to resolve most information system problems quickly. Efficient support lowers direct costs because service calls take up a smaller number of billable consulting minutes. Remote help also eliminates the cost of sending a consultant to your site. Your organization benefits even more in incidental costs by reducing or eliminating network downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives.

Progent's billing model for remote support is designed to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are invoiced just for the support that you actually get. Unlike typical online support organizations, Progent asks for no startup fee or minimum job duration. Progent's per-minute granularity and simple model for pricing eliminate situations where quick solutions manage to end up as substantial bills. Progent's skill at handling problems efficiently results in your business conserving money.

Progent's Online Service Technologies
Through years of experience, Progent has refined a set of customized technologies and field-tested processes that promote the highest level of effectiveness for online consulting and troubleshooting for small company computer networks. Progent provides safe VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access enables the experts of Progent's remote service group to access your computer system without compromising system security.

Progent's powerful customer support database application includes extensive histories for the service that Progent's clients have been provided. Progent's authorized consultants have access to the history of assistance rendered to each Progent customer by any engineer. This archive of trouble tickets and solutions is stored as a quickly searchable internal database that allows Progent's online technical experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's high-level certifications and working relationships with important industry leaders such as Cisco and Microsoft make available additional vast technical databases and allow fast response from vendors' internal engineering staff with the result that Progent's online service specialists are able to come up with the best resolutions promptly.

Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Downers Grove Illinois or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.

Phone-based Technical Services Provided by Progent
Progent's remote technical support experts possess advanced credentials in a comprehensive array of products and technologies. This breadth of IT skills enables Progent's engineers to address almost any crisis that may occur in a small business information system. Certifications earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, and Design Professional.

To help companies with multi-operating system networks, Progent also provides the services of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.

Phone-based technical support services Offered by Progent to customers in Downers Grove include:

  • UNIX, Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services address a broad array of computer technology including system infrastructure, email solutions, system and operational security, UNIX and Microsoft Windows integration, VMware products for server hardware consolidation and simplified management, and migration from older systems to current Windows or Linux solutions. Progent's team-based methodology for solving technical problems enables fast escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers service expense.

    Progent's UNIX and Linux support engineers can offer emergency phone-based help for resolving problems within UNIX/Linux systems powered by leading variants of UNIX such as:

    • Apple macOS and OS X
    • Solaris
    • IBM AIX OS
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO
    • Silicon Graphics IRIX
    Major Linux variants for which Progent can provide expert support include:
    • RedHat
    • SUSE
    • Debian GNU/Linux
    • Slackware Linux

  • Talk to a Cisco CCIE for Complex Network Problem Solving
    Cisco CCIE Engineers for Downers Grove IllinoisThe Cisco CCIE credential is the top recognition for network infrastructure engineers, and certifies an individual's network technology knowledge at the expert level. CCIEs can deal with even the most complex problems surrounding network design, integration, management, security, and troubleshooting. CCIEs work closely with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management utilities and coming up with workarounds or locating software updates. CCIEs represent an excellent value because their deep experience allows them to solve the most complex problems quickly. In many instances, less qualified service providers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Few consulting organizations make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent can provide fast phone contact with a Cisco-qualified CCIE so your company can get urgent assistance for serious network infrastructure problems that are impacting worker productivity but are not within the comfort zone of your ordinary network maintenance resources. Progent's Cisco CCIE consultants can communicate with your computer system via state-of-the-art remote support technology in order to perform fast, secure, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's popular family of infrastructure devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network products.

  • Certified Microsoft Windows Expertise
    MS Windows Support for Downers Grove IllinoisProgent's Microsoft-certified remote support engineers can deliver computer problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help you with a wide range of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2019 Server deployment, MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid integration support, SharePoint Server 2019 planning and deployment, Microsoft Teams integration, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online training, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a wide range of online desktop support and troubleshooting services such as Microsoft Windows 7 integration, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISM and CISSP Premier System Security Consultants
    CISSP Premier Network Security Consultants for Downers Grove IllinoisProgent's qualified CISSP and ISSAP network security consultants can provide a range of system protection services that can improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or help your company to recover quickly after a serious penetration. Security solutions offered by Progent include: in depth security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from malicious assaults; setting up firewalls; building safe mechanisms for off-site and mobile connectivity; defending your messaging infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote support to help businesses of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that combine physical IT assets along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Special Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special projects that small businesses frequently need. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables customers to complete major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
  • Call Center Expertise
    Progent's Help Desk service options for small and midsize organizations with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center services are well suited for smaller organizations who lack the money or time to create an internal Help Desk but who want fast communication with an effective Help Desk with proficient phone support as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Help Desk Co-management services allow your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the leading PSA tool for handling end-user service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Call Center or improving your current organization, selecting or modifying Call Center software to handle the unique demands of your corporation, or adding occasional online staff to reinforce your in-house Help Desk Call Center group to deal with unusually busy events like software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk team of veteran information technology experts gives your workers in Downers Grove Illinois rapid communication with a large support resource with substantial background offering telephone-based help and online repair service for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk perception as a solid enabler of business efficiency, and Progent's intent is to solve instead of just annotate IT issues.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts Group offers remote professional engineering support and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for familiar Microsoft applications including Microsoft CRM, MS Project, MS Word, and MS Excel. To learn additional information about Progent's expertise, programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Apple Mac experts can support the creative elements of Mac systems by offering phone-based consulting support and training in graphics, sound, and video. Progent's support professionals can provide help in a range of Macintosh programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific projects like scanning or digitizing audio or video or configuring an audio/video post production facility.

    Online Network and Server Monitoring Support
    Progent offers companies in Downers Grove Illinois online computer system monitoring services powered by Microsoft Operations Manager network monitoring, enhanced by Progent to fit your business so that your computer support is proactive and automated. By uncovering possible trouble spots before they expand into crashes, remote monitoring can avoid stressful and expensive service failures. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems based on a mix of operating systems.

How Your Downers Grove Illinois Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent remote help with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.

Onsite IT Consulting
Progent locations in Chicago Metro Area

City Address Phone Link
Chicago 500 North Michigan Avenue
Chicago, IL 60611
United States
(312) 800-0223 Chicago Network Support Services
Downers Grove 1431 Opus Place, Suite 110
Downers Grove, IL 60515
United States
(331) 251-1422 Downers Grove Network Support Services
Schaumburg 1900 E Golf Rd, Suite 950
Schaumburg, IL 60173
United States
(847) 944-8599 Schaumburg Network Support Services
Skokie 5250 Old Orchard Rd, Suite 300
Skokie, IL 60077
United States
(224) 534-2088 Skokie Network Support Services




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    Progent's UNIX platform support services offer small businesses and developers assistance with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide array of experience offers you a convenient single source to show you how to build and manage a protected and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Progent's certified failover clustering experts can help businesses to assess the benefits of adopting Microsoft Windows Server 2012 failover clustering to create a powerful high-availability/disaster recovery strategy, assist you to design and install a Windows Server 2012 environment, provide online and on-premises consulting expertise and engineering support for failover clusters that include physical servers or virtual ones, and show you how to streamline the management of failover clusters.

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    Progent uses a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who offer minimal documentation or details of services done, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation sent by every staff member to every client. The practice of detailing and organizing service activity results in more effective support and avoids a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.

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    Progent's consultants offer macOS and Mac OS X users a range of services such as workstation support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows networks, Entourage and Exchange Server help, security services, and custom training. Progent can assist clients to upgrade to macOS from Mac OS X or other earlier versions of Apple OS X and Progent can provide help with macOS and Mac OS X application software. Progent can also help you with iPhone integration and iPad management, or moving to Apple's iCloud. For computer networks built exclusively on Apple macOS or OS X or for systems with a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the difficulty of designing, configuring and maintaining a network infrastructure that is available, safe, efficient and aligned with your company's business goals.

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    Progent's Microsoft-certified consultants offer advanced support in deploying, using and debugging any edition of Project, Microsoft Project Server, and Project Online and can provide a broad range of cost-effective online consulting services based on proven best practices to assist businesses of all sizes to get all the benefits of this leading project management solution. Support services offered by Progent include solution planning, software configuration and migration, setting up safe collaboration among onsite and offsite users, network optimization, and specialized online training.

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    Progent applies no service activation charge and asks no retainer for services delivered during normal business hours. Progent's small granularity does away with large invoices for fast solutions so you won't be tempted to allow less critical problems to fester. .

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    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent has few competitors. Medium-size businesses who work with trusted independent consultants or who employ in-house support staffs benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, protected, and productive.

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    Microsoft CRM helps small businesses nurture profitable customer interactions. Built-in Sales and Customer Service modules enable in-house staff to share data to help improve selling success and offer consistent, effective customer service. Progent can configure the optimal network infrastructure, including local and offsite wireless access, to back Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MSCRM professional who can help you integrate Microsoft CRM with your sales or customer support databases.

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    Progent's Microsoft-certified consultants can help you design, document, implement, administer, and troubleshoot a network-wide migration to 64-bit server and client operating systems and applications. Progent can help you pilot your 64-bit environment to make sure it handles all of the key 32-bit programs which you intend to retain as well as the new 64-bit versions of applications you plan to install.

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    Progent's Cisco-certified Wi-Fi technology consulting experts can assist organizations to configure, administer, and troubleshoot Cisco Wi-Fi devices including Aironet and Meraki 802.11ac wireless access points (APs) as well as Cisco's Wireless Network Controllers.

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    Progent's Cisco CCIE Wi-Fi network experts can provide remote or on-premises integration and debugging support to assist your organization to plan, implement, update, tune, administer and troubleshoot Aironet Wi-Fi AP deployments of any size or architecture. Progent's Cisco wireless controller experts can also help you to combine your wireless ecosystem with your wired network infrastructure and cloud-based resources to build a seamless enterprise connectivity solution that is easy to manage and scale. Progent also can provide affordable wireless site surveys to assist you to determine the most efficient selection, placement and configuration of Aironet Wi-Fi access points to accommodate your specific office design, construction, and expected workloads.

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    Years of experience delivering Microsoft expertise and Cisco network consulting has enabled Progent to build a unique capability for serving branch offices that require IT help with the flexibility common to with small firms but which offers effective client interaction, complete documentation, and compliance with corporate IT protocols. If your enterprise has a branch office situated anywhere in or any region covered by Progent's engineers, Progent can offer a wide range of in-person and remote network support services and system architecture assistance.

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    For corporations with branch offices in California or any area served by Progent's consultants, Progent's Microsoft-Premier IT consulting professionals and certified Cisco system consultants can provide a variety of network support services including project planning, Sarbanes Oxley compliance, office moves, enterprise security, system design, on-site or remote emergency support, and technical support for collocation hosting facilities. A Progent IT architect can help you design a multi-site information system that makes efficient use of collocation facilities and Internet hosting sites. Progentís Microsoft Premier engineers can help major enterprises design, deploy and maintain massive rollouts of the latest versions of Microsoft technology including Active Directory, Microsoft Exchange Server, SharePoint Server, SQL Server, and Enterprise Windows. Progentís CCIE and CCNP consultants can assist you to configure Cisco products for connection solutions that combine basic, high-speed, integrated, and remote networking.

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    Cisco Cisco Unified Communications Manager (Unified CM), originally branded CallManager, operates as the foundation of Cisco's collaboration portfolio. Cisco Unified CM and Unified Communications Manager Express offer a modern IP-PBX by integrating tightly with unified messaging apps that include Unified Communications Manager IM and Presence Service, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's Cisco-certified consultants can deliver efficient and affordable online and onsite support to help organizations of any size to build and administer CUCM deployments by providing Cisco Unified Communications Manager configuration and technical support services that deliver maximum business value. Progent can assist with any facet of Unified CM configuration and troubleshooting in areas that include integrating Cisco VoIP phones and Video phones, reviewing dial plans, configuring SIP trunking and PSTN calling, installing Cisco ISR routers with CUBE support, creating UCS server failover systems for survivability, capacity planning, and integration with Microsoft Exchange Server.

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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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    Progent can assist your business to plan and implement an efficient transition from a UNIX-based information system to a network powered by Microsoft Windows and suited for supporting Microsoft's familiar office productivity suites, commercial applications, and software development tools. Progent's UNIX, Windows and Cisco engineers and application experts can help you preserve your data and minimize business disruption by developing an effective migration plan that preserves your current assets in UNIX software and technology. UNIX-to-Windows transition support services offered by Progent include analysis of current infrastructure, transition strategy and testing, MS Exchange migration services, information and application migration, and processor and storage system migration and economization.

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    Progent's Linux consulting experts provide small and mid-size businesses and developers support for managing and supporting Linux systems that run with Microsoft-powered technology. Progent can give your organization access to Linux experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM credentials. This broad array of experience provides you with an easy single source to help you create and manage a protected and robust mixed-platform connectivity and communications infrastructure that allows Linux and Microsoft coexistence by combining MS Windows with leading Linux derivatives such as RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandrake, Debian GNU/Linux, and Slackware Linux.

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    Progent's background providing Microsoft .NET services and Microsoft SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and additional developer tools enable Progent to create specialized line-of-business programs and eCommerce environments that operate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP management reporting consultants can help you create reports that allow you to track your business more thoroughly, transforming uncooked information into useful insights into your company and customers.

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  • MSP360 VM Backup Specialists
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    Progent's data protection experts can assist your company to create, implement and troubleshoot a backup/restore solution based on MSP360 software. MSP360 offers file/folder or image-based backup/recovery for VMs and physical machines, supports all leading public clouds, and permits you to create a backup solution with a minimum Recovery Time Objective (RTO) and a granular RPO. With ProSight Data Protection Services 360 Backup, Progent can provide comprehensive monitoring and management of your backup environment to protect against data loss caused by human mistakes, computer errors, malicious users, and external attacks such as ransomware. To read more, go to ProSight DPS 360 Backup services.


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