For small companies located in Downers Grove or anywhere in the state of Illinois, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered remote support to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for complex connectivity issues, plus the services of CISSP-accredited security engineers to help with high-level security design and business continuity planning.
Progent's remote technical support services offer excellent value because they have the practical background and the advanced technology to solve most network issues quickly. This lowers immediate costs since solutions take up a smaller number of chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization saves even more with incidental costs by reducing or eliminating network outages and associated costs stemming from business disruption, disgruntled clients, idle workers, and distracted management.
Progent's billing model for online help is designed to get the most out of your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the services that you receive. In contrast to many online service organizations, Progent requires no service activation charge or minimum job duration. Progent's one-minute granularity and clean policy for billing prevent scenarios where quick repairs manage to end up as big tabs. Progent's penchant for disposing of problems quickly results in your business saving cash.
Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-tested methodologies that ensure the maximum degree of efficiency for remote technical support and repair for small and midsize business information networks. Progent offers safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's online support team to communicate with your environment without compromising corporate security.
Progent's powerful customer support database application stores comprehensive documentation for all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the details of all help rendered to each client by any Progent engineer. This database of problems and solutions is structured as an easily exploitable internal knowledge base that enables Progent's remote support professionals to share their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's high-level accreditations and working associations with key technology companies such as Cisco and Microsoft permit access to additional extensive technical knowledge bases and allow quick access to manufacturers' in-house engineering staff so Progent's remote consulting experts are able to come up with optimal solutions quickly.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote support in Downers Grove or anywhere in Illinois or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Urgent Support.
Remote Technical Support Services Offered Progent
Progent's remote support engineers have advanced credentials in an extensive array of technologies. This breadth of IT skills permits Progent's engineers to address virtually any crisis likely to crop up in a small company information system. Credentials earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To help customers with multi-platform networks, Progent also offers the skills of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Online support services Offered by Progent to companies in Downers Grove and throughout the state of Illinois include:
Additional Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services cover a broad array of computer technology such as network architecture, messaging solutions, system and process security, UNIX and Windows coexistence, VMware products for server hardware consolidation and easy administration, and transitioning from older systems to current Windows or Linux-powered environments. Progent's group-based approach to solving network issues promotes quick escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent remote help for diagnosing problems affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Major Linux versions for which Progent can provide expertise include:
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network engineers, and indicates a consultant's network technology skills at the expert level. Cisco qualified CCIEs know how to deal with even the most stubborn challenges encountered in network planning, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in analyzing problems with IOS network administration utilities and developing alternate approaches or identifying software updates. Cisco CCIEs are an exceptional cost-effectiveness because their depth of expertise allows them to find solutions for even the most intractable problems rapidly. In common instances, less seasoned engineers can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in minutes.
Few service providers make Cisco CCIEs available to assist small and medium sized businesses. Progent can provide fast phone access to a Cisco-qualified CCIE so you can get urgent help for serious network infrastructure problems that are crippling business productivity but are beyond the experience of your regular IT service group or consultant. Progent's Cisco-qualified CCIE consultants can interface to your environment by means of state-of-the-art on-line support technology to perform quick, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs offer assistance with all of Cisco's popular family of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network products.
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote service professionals can provide computer system troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help you with a broad variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration support,
SharePoint Server 2019 design and deployment,
Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of online PC desktop consulting and support services such as Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.
CISM and CISSP Premier Network Security Professionals
Progent's qualified CISSP and ISSAP security consultants can provide a range of system protection solutions to improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or help you to recuperate quickly after a serious breach. Security support services offered by Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recovery from virus and worm attacks; configuring firewalls; building safe mechanisms for remote and mobile access; defending your email system against spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support services to help businesses of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that utilize physical resources as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of seasoned remote consulting professionals for special projects that small companies often need. Billing rates for ongoing consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these important fields of information technology enables clients to execute critical projects economically and on time. Progent's special remote engineering services include:
How Your Downers Grove Company Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Call Center support programs for small organizations with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are designed for small businesses who don't have the budget to create an internal Call Center but who require fast communication with a reliable Help Desk with proficient phone assistance plus the technical depth to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the top PSA tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk consulting expertise can guide you in establishing an efficient new Help Desk or enhancing your established organization, selecting or customizing Help Desk application software to handle the particular demands of your business, or adding temporary phone support personnel to work with your in-house Help Desk resources during demanding events like software migrations, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of experienced information technology professionals provides your clients in Downers Grove or anywhere in the state of Illinois instant access to a large support group with years of background offering telephone-based support and online diagnostics for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk perception as a significant contributor to company performance, and Progent's policy is to resolve rather than just record IT problems.
Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Team provides remote and in-depth consulting support and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Office Word, and MS Excel. To learn additional information on Progent's expertise, custom development, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac professionals can support the artistic facets of Macintosh environments by providing remote help services and training in graphics, audio, and video. Progent's consultants can provide expertise in a large selection of Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special jobs such as scanning or digitizing audio or video or building an audio/video production studio.
Remote Network and Server Monitoring Services
Progent can provide businesses in Downers Grove, or anywhere in the state of Illinois, remote network and server monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your business so your network maintenance is proactive rather than reactive. By spotting potential problems before they expand into crashes, system monitoring can ward off stressful and costly service breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or environments powered by a mix of OS platforms.
To contact Progent about emergency remote support with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area