For small companies in Downers Grove Illinois, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft Windows technology. Progent has delivered online support to companies in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the assistance of CISA and CISM-certified security consultants to help with high-level security architecture and disaster recovery planning.
Progent's online support engineers represent exceptional value due to the fact that they have the real-world background and the advanced tools to resolve the majority of network issues rapidly. This lowers direct costs because solutions accumulate a smaller number of chargeable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your organization saves even more with indirect expenses by minimizing or eliminating system downtime and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives.
Progent's billing model for online support is structured to get the most out of your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay just for the support that you actually get. In contrast to many online support firms, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing eliminate situations where speedy. minor solutions somehow turn into big tabs. Progent's skill at solving problems quickly results in your business conserving cash.
Progent's Remote Service Tools
Through years of experience, Progent has developed an arsenal of customized technologies and field-proven processes which ensure the highest degree of effectiveness for remote engineering help and troubleshooting for small and midsize company IT networks. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access enables the consultants of Progent's online support team to communicate with your network without compromising network security.
Progent's advanced technical support database system keeps detailed histories describing the support that Progent's clients have been provided. Progent's staff consultants have access to the specifics of all help delivered to each customer by every Progent engineer. This database of problems and fixes is structured as a conveniently retrievable proprietary database that enables Progent's online support professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft permit access to other vast technical databases and allow quick access to manufacturers' internal product engineers so Progent's remote service experts can find optimal resolutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Downers Grove Illinois or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network support, visit Immediate Urgent Support.
Remote Technical Support Services Provided by Progent
Progent's remote support professionals offer certified skills in an extensive array of technologies. This wide range of capability permits Progent's consultants to handle almost any crisis likely to occur in a small or midsize company information system. Certificates held by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To provide assistance to customers with mixed-OS networks, Progent also provides access to consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online support services provided by Progent to companies in Downers Grove include:
Special Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services address a wide spectrum of computer technology such as system infrastructure, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server consolidation and easy management, and transitioning from older systems to current MS Windows or Linux-powered environments. Progent's group-oriented methodology for resolving technical problems promotes quick escalation, when required, to engineers with appropriate experience to handle complex situations. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can provide emergency phone-based help for analyzing anomalies within UNIX/Linux networks based on popular versions of UNIX such as:
Major Linux versions for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and indicates a person's network technology skills at the expert level. Cisco CCIEs can resolve even the most difficult challenges encountered in network infrastructure planning, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing problems with Cisco IOS network management tools and coming up with alternate approaches or locating program updates. CCIEs provide exceptional value because their broad experience permits them to fix the most intractable problems quickly. In many cases, less qualified consultants can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few support firms make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent can provide fast telephone access to a Cisco-qualified CCIE so you can receive urgent help for complex network problems that are lowering worker efficiency but are beyond the comfort zone of your regular computer support resources. Progent's CCIE support experts can connect to your environment via state-of-the-art remote troubleshooting tools in order to perform quick, safe, and economical analysis and remediation.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's market leading selection of connectivity products including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, as well as VPN products.
Authorized MS Windows Support
Progent's Microsoft-certified remote support engineers can deliver network repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of consulting engineers who can help your company with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint 2019 planning and deployment,
Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a full range of remote desktop support such as Microsoft Windows 7 migration help, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's certified CISM and CISSP security engineers can provide a variety of system protection solutions to enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or help your company to recuperate quickly after a serious penetration. Security consulting services offered by Progent cover comprehensive network security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick cleanup after malicious attacks; integrating firewalls; building secure mechanisms for off-site and mobile connectivity; defending your email system against spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support services to help companies of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that combine on-premises IT assets along with public cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud integration services such as Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small companies often need. Progent's charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows clients to execute major initiatives within budget and on schedule. Progent's special online engineering solutions include:
How Your Downers Grove Illinois Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk support programs for small businesses with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Call Center support services are intended for small companies who don't have the budget to assemble and manage an in-house Help Desk Call Center but who need fast response from an efficient Help Desk Call Center with proficient telephone assistance plus the in-depth expertise to escalate complex problems to high-level engineers.
Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution built around the leading PSA platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can assist you in creating an effective new Help Desk Call Center or revamping your established one, identifying or customizing Call Center software products to handle the special needs of your business, or adding occasional phone support personnel to supplement your in-house Help Desk Call Center group to deal with demanding scenarios like software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of seasoned network consultants gives your computer users in Downers Grove Illinois instant assistance from an effective technical support resource with years of experience delivering phone consulting and remote repair service for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Call Center perception as a key enabler of business success, and Progent's intent is to solve instead of simply annotate network problems.
Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Experts Group offers online advanced consulting expertise and training in specific application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for familiar Microsoft business applications including CRM, Project, MS Office Word, and Microsoft Office Excel. To learn more information about Progent's expertise, customization, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac professionals can nurture the artistic elements of Mac computing by offering remote help support and education in graphics, sound, and video. Progent's consultants offer help in a range of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common procedures like capturing or digitizing audio/video or putting together an audio/video production studio.
Online Network Monitoring Services
Progent can provide companies in Downers Grove Illinois online network monitoring support centered around MS Operations Manager network monitoring, enhanced by Progent to fit your business so that your network maintenance is proactive rather than reactive. By anticipating looming problems before they result in downtime, remote monitoring can ward off stressful and expensive network crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks powered by a variety of OS platforms.
To get in touch with Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area