For small and midsize businesses located in Downers Grove or anywhere in the state of Illinois, Progent provides support for computer systems based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Windows technology. Progent has provided online support to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging connectivity issues, as well as the assistance of CISA and CISSP-certified security engineers to help with high-level security design and business continuity preparedness.
Progent's online technical support services represent excellent value due to the fact that they have the practical background and the advanced tools to resolve the majority of information system issues quickly. Efficient support lowers direct costs since solutions take up a smaller number of billable minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your organization saves additionally in indirect expenses by minimizing or eliminating network outages and associated costs due to business disruption, disgruntled clients, unproductive employees, and de-focused management.
Progent's pricing policy for online help is designed to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the support that you receive. In contrast to typical remote support firms, Progent asks for no initialization fee or minimum payments. Progent's per-minute billing unit and clean policy for billing avoid scenarios where speedy. minor fixes somehow end up as large bills. Progent's skill at solving problems efficiently results in your business saving money.
Progent's Online Technical Support Technologies
Over time, Progent has fine tuned a collection of customized tools and field-proven processes which ensure the maximum level of efficiency for remote engineering help and repair for small and midsize business information networks. Progent provides secure Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity permits the consultants of Progent's online support team to interface to your company's computer system without compromising network security.
Progent's highly evolved service reporting system includes extensive records for all service that Progent's customers have been provided. Progent's staff consultants have access to the history of support rendered to each client by any Progent consultant. This archive of issues and resolutions is structured as an easily retrievable proprietary database that enables Progent's remote support engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and working relationships with major technology companies including Cisco and Microsoft make available additional extensive support knowledge bases and permit priority response from vendors' in-house engineering staff with the result that Progent's online service specialists are able to arrive at optimal solutions promptly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote services in Downers Grove or anywhere in Illinois or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT help, go to Immediate Urgent Support.
Remote Technical Support Services Provided by Progent
Progent's phone-based technical service engineers offer credentials in an extensive set of products and technologies. This broad range of capability permits Progent's consultants to resolve almost any crisis that may take place in a small or midsize company information system. Certificates held by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Associate.
To provide assistance to companies with mixed-platform environments, Progent also provides the support of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical services available from Progent to customers in Downers Grove and anywhere in the state of Illinois include:
Special Support Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide array of computer technology such as system infrastructure, email solutions, network and process security, UNIX and Windows integration, VMware products for server hardware economization and simplified management, and transitioning from legacy applications to current MS Windows or Linux environments. Progent's team-oriented approach to resolving technical issues promotes fast escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can provide emergency phone-based assistance for analyzing anomalies affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the highest accreditation for network consultants, and indicates an individual's technical knowledge at the master level. Cisco qualified CCIEs can handle even the most stubborn issues surrounding network infrastructure planning, integration, maintenance, security, and repair. Cisco CCIEs operate closely with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network management tools and coming up with alternate approaches or locating program patches. Cisco CCIEs are an exceptional cost-effectiveness because their depth of expertise permits them to fix even the most intractable problems quickly. In many instances, less seasoned consultants can struggle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting providers make Cisco CCIEs accessible to assist small and medium sized companies. Progent can provide fast phone access to a CCIE so your company can receive urgent support for serious network infrastructure issues that are impacting business efficiency but are outside the experience of your local computer service group or consultant. Progent's CCIE engineers can communicate with your computer system via sophisticated on-line support tools to provide fast, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's popular selection of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network products.
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote service professionals can provide computer problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can assist you with a wide range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint 2016 migration consulting,
SharePoint 2019 planning and configuration,
Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of online PC desktop services such as Microsoft Windows 7 integration, preparing for to 64-bit desktop applications, configuring Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Premier System Security Specialists
Progent's accredited CISM and CISSP network security consultants can provide a variety of security solutions that can bolster the protection of your UNIX, Linux, Solaris, Mac or Windows network against assaults or assist your company to clean up rapidly after a damaging penetration. Security support services available from Progent include: comprehensive network security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recuperation from malicious assaults; integrating firewalls; building safe architectures for off-site and mobile communication; protecting your email infrastructure against spam and directory harvest attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting services to help organizations of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that utilize local resources along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent offers the skills of seasoned online consulting professionals for special projects that small companies often need. Billing charges for longer-term consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special areas of information technology enables customers to complete major initiatives within budget and on time. Progent's special online consulting services include:
How Your Downers Grove Company Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Help Desk Call Center support alternatives for small organizations with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk services are designed for smaller businesses who lack the money or time to support an internal Help Desk but who require fast response from a reliable Help Desk with professional phone assistance plus the available expertise to escalate complex trouble tickets to advanced consultants.
Progentís shared Help Desk services allow your IT organization to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation tool for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting services can assist you in establishing an efficient new Help Desk Call Center or revamping your current organization, identifying or enhancing Help Desk software to handle the particular demands of your corporation, or providing temporary online personnel to supplement your existing Help Desk group during high-demand events like software transitions, major updates, or installing brand new applications.
Progent's Call Center staff of experienced network consultants gives your clients in Downers Grove or anywhere in the state of Illinois rapid communication with a reliable network service resource with years of background offering phone help and remote diagnostics for computer environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk perception as a major contributor to business productivity, and Progent's target is to solve instead of just record technical issues.
Business Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Experts staff offers remote professional consulting expertise and education in specific application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office Word, and Excel. To find out more information on Progent's expertise, programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac professionals can nurture the creative elements of Apple Mac systems by offering phone-based help services and training in graphics, audio, and motion video. Progent's support professionals offer assistance in a large selection of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special projects like capturing or digitizing audio or video or integrating an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent offers businesses in Downers Grove, or anywhere in the state of Illinois, remote network monitoring support powered by MS System Center Operations Manager network monitoring and reporting, adapted by Progent for your environment so your IT support is proactive and automated. By detecting looming problems before they evolve into full-scale emergencies, system monitoring can minimize stressful and expensive network failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments that support a combination of OS platforms.
To get in touch with Progent about emergency online support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area