For small companies in Downers Grove or anywhere in Illinois, Progent offers support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE engineers for complex infrastructure problems, as well as the services of CISA and CISM-accredited security engineers to handle high-level security architecture and business continuity preparedness.
Progent's remote support services offer exceptional value because they are equipped with the practical experience and the sophisticated technology to solve the majority of network issues rapidly. This reduces immediate costs because service calls accumulate a smaller number of billable minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your organization saves even more with indirect costs by reducing or avoiding network outages and associated losses resulting from business disruption, upset customers and vendors, idle employees, and distracted executives.
Progent's billing policy for remote support is structured to get the most out of your network support dollar. Progent charges per minute for phone assistance, so you are invoiced just for the support that you actually get. Unlike many online service firms, Progent asks for no initialization charge or minimum payments. Progent's per-minute granularity and simple policy for billing save you from situations where speedy. minor fixes somehow end up as substantial tabs. Progent's skill at handling problems quickly results in your business spending less cash.
Progent's Online Support Technologies
Over time, Progent has developed a collection of optimized technologies and proven processes which allow the maximum degree of effectiveness for remote consulting and repair for small and midsize company IT networks. Progent provides secure VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity enables the engineers of Progent's remote service group to communicate with your company's network without violating system security.
Progent's sophisticated customer support reporting application keeps detailed histories describing all service that Progent's clients have received. Progent's team engineers have the benefit of the specifics of all help delivered to each Progent customer by any consultant. This history of trouble tickets and repairs is organized as a readily retrievable proprietary database that enables Progent's remote technical engineers to share their experiences company-wide to make sure that the quality of Progent's support services improves daily. Progent's high-level certifications and close relationships with major vendors such as Cisco and Microsoft permit access to other massive technical knowledge bases and allow fast access to manufacturers' in-house support staff so Progent's remote service specialists can come up with the best resolutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote services in Downers Grove or anywhere in Illinois or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network support, go to Immediate Urgent Support.
Remote Technical Support Services Offered Progent
Progent's online network support experts offer certified skills in a comprehensive set of technologies. This breadth of IT skills permits Progent's engineers to resolve practically any crisis that may occur in a small business information system. Certificates awarded to Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To support businesses with mixed-OS environments, Progent also offers the skills of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical support services available from Progent to customers in Downers Grove and anywhere in the state of Illinois include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a wide range of computer technology such as network infrastructure, messaging solutions, system and operational security, UNIX and Windows integration, virtual server products for server hardware consolidation and simplified administration, and transitioning from older systems to the latest Windows or Linux-based solutions. Progent's group-based approach to solving technical issues enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can provide urgent online assistance for analyzing anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure consultants, and certifies a person's networking skills at the expert level. CCIEs know how to handle the most intractable problems associated with network planning, integration, management, security, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS network management utilities and coming up with alternate approaches or locating software patches. CCIEs represent an excellent value since their broad experience permits them to solve the most intractable problems quickly. In many instances, less experienced consultants can wrestle for hours or even days with identical tasks that a Cisco CCIE can resolve in minutes.
Few service providers make CCIEs available to support small and mid-size companies. Progent can provide quick phone access to a Cisco CCIE so you can receive immediate help for complex network infrastructure issues that are hurting worker productivity but are outside the scope of your ordinary computer service personnel. Progent's CCIE consultants can communicate with your computer system using the latest on-line support tools in order to provide efficient, safe, and economical diagnosis and remediation.
Progent's CCIEs can provide expertise in the entire range of Cisco's popular selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network products.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online support engineers offer network repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist your company with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration support,
SharePoint Server 2019 planning and deployment,
Microsoft Skype for Business migration support, Microsoft Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full array of online PC desktop support services including Windows 7 migration, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's certified CISSP, ISSAP, and CISM network security engineers offer a range of security solutions to enhance the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against assaults or help you to recover quickly after a serious penetration. Security consulting services offered by Progent include: in depth security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recovery from malicious assaults; configuring firewalls; designing safe mechanisms for remote and mobile communication; securing your email infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting services to help organizations of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine physical IT assets along with public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of experience delivering advanced consulting services online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent offers the services of world-class remote consulting professionals for contract IT projects that small businesses often need. Progent's rates for longer-term consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these important areas of information technology enables customers to complete critical projects economically and on time. Progent's special remote consulting solutions include:
How Your Downers Grove Business Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Call Center support alternatives for small companies with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk support services are well suited for small organizations who don't have the budget to assemble and manage an internal Call Center but who need quick response from a reliable Help Desk with proficient phone support plus the technical depth to escalate complex problems to advanced engineers.
Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk consulting services can guide you in creating an efficient new Call Center or improving your established one, identifying or enhancing Call Center software products to address the particular needs of your company, or providing temporary online staff to work with your internal Help Desk resources to deal with demanding events like software transitions, major upgrades, or installing brand new applications.
Progent's Call Center team of experienced network experts provides your computer users in Downers Grove or anywhere in the state of Illinois instant assistance from a dependable support group with years of experience providing phone help and online diagnostics for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk perception as a major enabler of company productivity, and Progent's policy is to fix rather than simply record IT issues.
Business Applications Services: Education, Programming, and Integration
Progent's Applications Consulting staff can supply online and in-depth consulting expertise and training in specific business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, Office Project, Word, and Microsoft Excel. For more information on Progent's consulting, customization, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac experts can promote the imaginative facets of Mac computing by providing phone-based help services and education in graphics, sound, and video. Progent's consultants offer assistance in a variety of Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific projects such as capturing or digitizing audio/video or configuring an audio/video production facility.
Online Network Monitoring Services
Progent offers companies in Downers Grove, or anywhere in the state of Illinois, remote network monitoring support powered by MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so that your computer maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they grow into full-scale emergencies, automated monitoring can avoid stressful and costly network breakdowns. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or systems based on a variety of operating systems.
To get in touch with Progent about emergency online assistance with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area