Immediate Online Consulting for Downers Grove Illinois UNIX, Linux, or Sun Solaris NetworksFor small and midsize companies located in Downers Grove Illinois, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to businesses in every state in the United States. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for challenging connectivity problems, as well as the services of CISSP and CISM-accredited security consultants to handle high-level security design and business continuity preparedness.

Progent's remote support engineers offer excellent value because they are equipped with the practical experience and the advanced technology to resolve the majority of information system issues rapidly. This reduces direct costs because solutions require a smaller number of chargeable minutes. Online support also avoids the cost of sending a consultant to your location. Your organization saves additionally with indirect costs by minimizing or eliminating system downtime and associated costs stemming from business disruption, disgruntled clients, idle workers, and distracted executives.

Progent's billing model for remote support is structured to maximize the impact of your IT service dollar. Progent charges by the minute for telephone-based consulting, so you pay just for the support that you actually get. In contrast to typical remote support firms, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing prevent situations where quick solutions somehow turn into major tabs. Progent's penchant for dealing with technical issues quickly results in your business saving cash.

Progent's Online Support Tools
Through years of experience, Progent has developed a collection of optimized tools and field-proven methodologies that permit the highest degree of effectiveness for remote technical support and repair for small company computer networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology enables the staff of Progent's online support team to connect to your environment without violating corporate security.

Progent's powerful customer support reporting system maintains thorough documentation describing the service that Progent's customers have received. Progent's team engineers have the benefit of the records of support provided to every customer by every Progent engineer. This archive of trouble tickets and fixes is organized as a readily searchable proprietary knowledge base that permits Progent's online support professionals to share their experiences with the whole team to ensure that the value of Progent's support grows over time. Progent's advanced certifications and close associations with major vendors such as Cisco and Microsoft permit access to additional vast technical support databases and permit quick access to vendors' internal engineering staff so Progent's remote consulting experts are able to arrive at the most efficient solutions in the least time.

Get Online UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone support in Downers Grove Illinois or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Urgent Support.

Remote Technical Services Offered Progent
Progent's remote technical support engineers possess advanced credentials in a comprehensive set of disciplines. This broad range of capability permits Progent's engineers to tackle almost any crisis that may take place in a small business information system. Credentials awarded to Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To support customers with multi-operating system networks, Progent also offers the services of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Phone-based support services provided by Progent to companies in Downers Grove include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services cover a wide array of computer technology such as system infrastructure, messaging solutions, network and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware consolidation and simplified administration, and migration from legacy applications to current Microsoft Windows or Linux-based environments. Progent's team-based methodology for solving technical problems enables fast escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers service expense.

    Progent's UNIX and Linux consultants can offer emergency online assistance for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:

    • macOS and OS X
    • Solaris
    • IBM AIX Open UNIX
    • HP-UX
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX
    Important Linux versions for which Progent can provide expertise include:
    • RedHat
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware Linux

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
    Cisco CCIE Engineers for Downers Grove IllinoisThe Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure consultants, and validates a person's technical knowledge at the master level. Cisco qualified CCIEs can handle the most complex challenges occurring in network infrastructure design, integration, maintenance, security, and problem solving. Cisco qualified CCIEs operate closely with Cisco's internal support staff in isolating anomalies with Cisco IOS network management tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs represent an excellent value since their deep experience permits them to find solutions for the most intractable problems quickly. In common instances, less qualified engineers can wrestle for hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Few service firms make Cisco CCIEs accessible to assist small and mid-size companies. Progent offers quick telephone access to a Cisco-qualified CCIE so your company can get immediate support for complex network issues that are crippling worker productivity but are not within the experience of your local computer maintenance personnel. Progent's CCIE consultants can interface to your environment by means of sophisticated on-line troubleshooting tools to perform quick, safe, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's industry-leading selection of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.

  • Certified Microsoft Windows Support
    Microsoft Windows Experts for Downers Grove IllinoisProgent's Microsoft-expert online service engineers offer computer repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist you with a broad variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange Server 2019 planning and configuration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 maintenance, SharePoint Server 2016 migration consulting, SharePoint 2019 planning and integration, Microsoft Teams consulting, Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, Small Business Server consulting, and Windows Essentials cloud integration.

    Progent in addition can deliver a full array of online desktop consulting and support services including Windows 7 migration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining workstation deployment.

  • CISSP and ISSAP Premier Network Security Engineers
    CISSP Premier Network Security Experts for Downers Grove IllinoisProgent's certified CISM and CISSP network security engineers offer a variety of system protection solutions to enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your company to recuperate rapidly after a damaging penetration. Security services offered by Progent cover in depth network security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; configuring firewalls; designing safe techniques for off-site and mobile connectivity; guarding your email system against viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online consulting services to help organizations of any size connect their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine on-premises resources as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over two decades of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Special Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract projects that small businesses frequently need. Billing charges for ongoing consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these important areas of information technology allows customers to execute major initiatives economically and on time. Progent's project-based online engineering services include:
  • Call Center Support
    Progent's Help Desk Call Center support alternatives for small and midsize companies with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Call Center services are a convenient solution for small companies who lack the money or time to assemble and manage an internal Call Center but who want quick access to a reliable Help Desk Call Center with proficient phone assistance as well as the available expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around the top professional services automation tool for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk consulting services can support you in creating an effective new Help Desk Call Center or revamping your established one, evaluating or customizing Help Desk software to handle the special demands of your business, or providing temporary online staff to supplement your in-house Help Desk resources to handle unusually busy scenarios like software transitions, mass updates, or installing new business software.

    Progent's Help Desk team of seasoned information technology experts offers your customers in Downers Grove Illinois fast communication with a reliable support resource with years of experience delivering phone support and remote repair service for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center recognition as a key contributor to company success, and Progent's aim is to solve instead of merely report technical issues.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts Team can supply phone-based professional engineering expertise and education in key application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and Microsoft Excel. For more concerning Progent's expertise, custom programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

    Progent's Apple Mac professionals can support the artistic aspect of Apple Mac environments by providing remote help services and training in graphics, sound, and video. Progent's support professionals offer assistance in a variety of Macintosh applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special projects such as scanning or digitizing audio/video or setting up an audio/video post production lab.

    Remote Network Monitoring Services
    Progent offers businesses in Downers Grove Illinois online network monitoring services centered around MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your environment so your IT maintenance is proactive and automated. By exposing potential issues before they result in full-scale emergencies, proactive monitoring can avoid disruptive and expensive network breakdowns. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or environments that support a combination of platforms.

How Your Downers Grove Illinois Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.

Onsite IT Consulting
Progent locations in Chicago Metro Area

City Address Phone Link
Chicago 500 North Michigan Avenue
Chicago, IL 60611
United States
(312) 800-0223 Chicago Network Support Services
Downers Grove 1431 Opus Place, Suite 110
Downers Grove, IL 60515
United States
(331) 251-1422 Downers Grove Network Support Services
Schaumburg 1900 E Golf Rd, Suite 950
Schaumburg, IL 60173
United States
(847) 944-8599 Schaumburg Network Support Services
Skokie 5250 Old Orchard Rd, Suite 300
Skokie, IL 60077
United States
(224) 534-2088 Skokie Network Support Services

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