For small companies in Downers Grove Illinois, Progent offers technical support for computer systems based on UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for complex infrastructure issues, plus the services of CISSP and CISM-certified security consultants to handle high-level security design and business continuity preparedness.
Progent's remote technical support engineers offer excellent leverage because they have the practical background and the sophisticated technology to solve the majority of network problems rapidly. This reduces immediate expenses because solutions require a smaller number of billable consulting minutes. Online help also avoids the expense of sending a consultant to your site. Your organization benefits additionally in indirect costs by reducing or eliminating network outages and related costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's billing model for remote support is designed to get the most out of your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the support that you receive. Unlike typical remote support companies, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean policy for pricing do away with scenarios where speedy. minor fixes somehow end up as large invoices. Progent's skill at disposing of technical issues efficiently translates into your company saving money.
Progent's Online Technical Support Technologies
Over time, Progent has refined an array of optimized tools and field-proven processes which promote the highest degree of effectiveness for remote engineering help and troubleshooting for small and midsize company IT networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to connect to your company's computer system remotely without breaching system security.
Progent's sophisticated customer support reporting system stores extensive histories of all support that Progent's customers have been provided. Progent's team service personnel have access to the specifics of services rendered to every customer by any consultant. This archive of trouble tickets and repairs is stored as an easily retrievable internal knowledge base that permits Progent's online support professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's support grows daily. Progent's advanced certifications and close relationships with major technology companies including Cisco and Microsoft permit access to additional extensive technical support knowledge bases and permit fast response from vendors' in-house product engineers with the result that Progent's online consulting specialists are able to determine the best resolutions quickly.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Downers Grove Illinois or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT help, visit Immediate Urgent Support.
Phone-based Support Services Available from Progent
Progent's online consulting professionals possess credentials in a comprehensive set of technologies. This wide range of capability allows Progent's engineers to address virtually any crisis likely to occur in a small company network. Credentials held by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.
To support businesses with multi-platform networks, Progent also offers access to consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote support available from Progent to small businesses in Downers Grove include:
Additional Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad array of information technology such as network architecture, messaging solutions, network and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server economization and simplified management, and transitioning from older systems to the latest Windows or Linux solutions. Progent's group-oriented methodology for resolving technical issues promotes fast escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can provide urgent remote assistance for troubleshooting problems within UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
Major Linux variants for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the highest accreditation for networking consultants, and certifies an individual's network technology skills at the expert level. Cisco CCIEs can deal with even the most intractable challenges surrounding network infrastructure design, installation, maintenance, security, and problem solving. CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network management utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their deep expertise enables them to resolve even the most difficult problems rapidly. In typical cases, less qualified service providers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few service providers make CCIEs accessible to assist small and mid-size companies. Progent can provide quick phone access to a CCIE so you can receive timely assistance for serious network problems that are lowering business efficiency but are not within the scope of your regular network maintenance resources. Progent's CCIE consultants can tie into your computer system using sophisticated on-line support technology to perform efficient, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's popular family of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN technology.
Authorized MS Windows Experts
Progent's Microsoft-expert online service professionals can deliver computer troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can assist your company with a broad range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 design and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of remote desktop consulting and support services including Windows 7 migration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified System Security Specialists
Progent's qualified CISM and CISSP security consultants offer a range of system protection services that can improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist your business to recuperate quickly after a damaging penetration. Security support services available from Progent cover comprehensive security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from malicious attacks; integrating firewalls; building safe mechanisms for remote and mobile connectivity; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support services to help organizations of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that utilize physical resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration services such as Microsoft 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent offers the skills of seasoned remote consulting professionals for contract IT projects that small businesses frequently need. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these special areas of information technology allows customers to complete critical initiatives economically and on time. Progent's special remote consulting services include:
How Your Downers Grove Illinois Company Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Call Center service offerings for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Call Center services are well suited for small companies who don't have the resources to build and maintain an in-house Help Desk but who need fast communication with a reliable Help Desk Call Center with professional phone support plus the available expertise to escalate complex problems to high-level engineers.
Progent's Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation tool for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in establishing an efficient new Call Center or improving your current organization, evaluating or customizing Help Desk software products to address the special needs of your corporation, or adding occasional phone support staff to supplement your existing Help Desk Call Center resources during high-demand events such as software migrations, mass upgrades, or installing new business software.
Progent's Help Desk Call Center staff of experienced network experts gives your customers in Downers Grove Illinois fast assistance from a dependable support resource with extensive experience providing phone support and remote diagnostics for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center the reputation as a significant driver of company productivity, and Progent's aim is to solve rather than simply document technical issues.
Applications Support: Education, Customization, and Integration
Progent's Applications Consulting staff can supply remote and in-depth consulting expertise and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for familiar Microsoft business applications such as CRM, Office Project, Microsoft Word, and MS Office Excel. To learn more information about Progent's expertise, custom development, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac experts can promote the imaginative aspect of Apple Mac systems by providing remote help services and training in imaging, audio, and motion video. Progent's consultants can provide help in a variety of Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific procedures like capturing or digitizing audio/video or building an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide companies in Downers Grove Illinois remote computer system monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so that your network maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they grow into crashes, proactive monitoring can head off disruptive and expensive network failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems based on a variety of OS platforms.
To get in touch with Progent about emergency remote help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area