Immediate Phone Support for Downers Grove Illinois UNIX or Linux SystemsFor small and midsize businesses located in Downers Grove Illinois, Progent offers support for networks based on UNIX or Linux or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity problems, plus the assistance of CISA and CISM-certified security engineers to handle high-level security design and business continuity preparedness.

Progent's online support services represent excellent value because they are equipped with the practical background and the sophisticated tools to solve the majority of network issues quickly. This reduces direct costs because solutions require a smaller number of billable minutes. Remote support also eliminates the expense of sending a consultant to your office. Your company benefits additionally with indirect expenses by minimizing or avoiding network downtime and related losses due to business disruption, disgruntled clients, idle workers, and distracted management.

Progent's pricing model for remote support is designed to get the most out of your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed only for the support that you actually get. In contrast to typical remote support organizations, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and clean model for billing save you from scenarios where quick repairs manage to turn into major invoices. Progent's skill at disposing of technical issues quickly translates into your business saving cash.

Progent's Online Service Tools
Over the years, Progent has refined an arsenal of customized technologies and field-tested processes that ensure the highest degree of effectiveness for remote consulting and repair for small and midsize company computer networks. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology permits the experts of Progent's online support team to communicate with your network remotely without compromising network security.

Progent's sophisticated service database system includes comprehensive histories of all support that Progent's clients have received. Progent's authorized engineers have access to the records of assistance rendered to each Progent customer by every Progent engineer. This archive of problems and fixes is stored as an easily retrievable proprietary database that enables Progent's online technical experts to share their knowledge with the whole team to make sure that the quality of Progent's support services improves daily. Progent's high-level certifications and working relationships with key industry leaders including Cisco and Microsoft make available additional massive support knowledge bases and permit fast response from manufacturers' internal product engineers so Progent's remote service experts can arrive at the most efficient solutions promptly.

Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone services in Downers Grove Illinois or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network help, go to Immediate Urgent Support.

Online Network Support Services Available from Progent
Progent's remote network support professionals possess certified skills in an extensive array of technologies. This wide range of capability permits Progent's engineers to manage virtually any crisis likely to occur in a small business network. Certifications held by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to companies with multi-operating system environments, Progent also provides the support of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.

Phone-based services provided by Progent to clients in Downers Grove include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services cover a broad range of information technology such as system architecture, email systems, network and process security, UNIX/Linux and Windows coexistence, VMware products for server economization and easy administration, and migration from legacy applications to current MS Windows or Linux-powered environments. Progent's team-oriented methodology for resolving network problems promotes quick escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers service expense.

    Progent's UNIX/Linux consultants can provide emergency online help for diagnosing problems within UNIX/Linux systems based on popular derivatives of UNIX including:

    • macOS and OS X
    • Solaris
    • IBM AIX Operating System
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux variants for which Progent offers expertise include:
    • RedHat Linux
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware Linux

  • Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco Infrastructure Consultants for Downers Grove IllinoisThe Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network consultants, and certifies a person's technical knowledge at the expert level. CCIEs know how to resolve even the most difficult issues associated with network design, deployment, maintenance, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management utilities and developing workarounds or locating program patches. Cisco CCIEs represent an excellent cost-effectiveness because their deep experience allows them to fix the most complex problems rapidly. In common cases, less seasoned service providers can wrestle for hours or days with the same problems that a Cisco CCIE can dispose of in minutes. Few consulting organizations make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent offers fast telephone access to a CCIE so you can get urgent support for severe network infrastructure problems that are impacting business productivity but are beyond the scope of your ordinary IT service group or consultant. Progent's Cisco-qualified CCIE engineers can communicate with your network using sophisticated remote support tools to provide efficient, safe, and affordable analysis and repair. Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's top-selling family of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus VPN technology.

  • Authorized Microsoft Windows Support
    MS Windows Experts for Downers Grove IllinoisProgent's Microsoft-expert remote support engineers can deliver computer troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of support professionals who can help you with a broad range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server migration, Exchange 2013 consulting, Exchange 2010 management, SharePoint 2016 migration and hybrid deployment expertise, SharePoint Server 2019 planning and configuration, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server and Server Online training, Small Business Server support, and Windows Essentials cloud integration.

    Progent in addition offers a wide range of remote desktop services such as Windows 7 integration, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISM and CISSP Premier System Security Consultants
    CISSP Certified System Security Experts for Downers Grove IllinoisProgent's certified CISM and CISSP network security engineers can provide a variety of security services to bolster the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or assist you to clean up rapidly following a damaging penetration. Security services available from Progent cover in depth security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid cleanup after virus and worm attacks; integrating firewalls; designing safe mechanisms for off-site and mobile access; securing your messaging system from spam and directory harvest attacks; and managing 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote support to help businesses of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine on-premises IT assets as well as public clouds. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has over two decades of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Additional Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for contract IT projects that small businesses often request. Billing charges for longer-term consulting tasks are set according to the qualifications of the consultants required. Progent's background in these special areas of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk programs for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Call Center services are well suited for small companies who lack the resources to support an internal Call Center but who want quick access to an effective Help Desk with proficient phone assistance plus the available expertise to escalate complex tasks to advanced engineers.

    Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA tool for handling service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk consulting support can support you in establishing an efficient new Call Center or enhancing your current one, selecting or modifying Help Desk Call Center software to address the unique needs of your company, or adding occasional phone support staff to reinforce your internal Help Desk Call Center team to handle high-demand situations such as software migrations, mass upgrades, or installing new applications.

    Progent's Help Desk team of veteran network experts gives your customers in Downers Grove Illinois rapid communication with a reliable support group with extensive background offering telephone-based consulting and online troubleshooting for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center perception as a significant enabler of business performance, and Progent's goal is to solve rather than merely document network problems.

  • Business Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts staff provides remote and in-depth engineering support and training in key business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for popular Microsoft business applications including CRM, Office Project, Microsoft Word, and MS Office Excel. For additional information about Progent's expertise, programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Mac experts can nurture the creative elements of Apple Mac environments by delivering remote consulting services and education in graphics, audio, and video. Progent's consultants can provide expertise in a range of Apple Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special jobs such as scanning or digitizing audio/video or integrating an audio/video post production lab.

    Remote Network and Server Monitoring Services
    Progent can provide businesses in Downers Grove Illinois remote network monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your environment so that your IT support is proactive and automated. By exposing emerging trouble spots before they evolve into downtime, remote monitoring can minimize disruptive and costly network breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments powered by multiple platforms.

How Your Downers Grove Illinois Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency online expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.

Onsite IT Consulting
Progent locations in Chicago Metro Area

City Address Phone Link
Chicago 500 North Michigan Avenue
Chicago, IL 60611
United States
(312) 800-0223 Chicago Network Support Services
Downers Grove 1431 Opus Place, Suite 110
Downers Grove, IL 60515
United States
(331) 251-1422 Downers Grove Network Support Services
Schaumburg 1900 E Golf Rd, Suite 950
Schaumburg, IL 60173
United States
(847) 944-8599 Schaumburg Network Support Services
Skokie 5250 Old Orchard Rd, Suite 300
Skokie, IL 60077
United States
(224) 534-2088 Skokie Network Support Services

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    VMware's popular Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a consistent process for recovering services rapidly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can produce audit reports to verify complete service recovery, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and manage a DR system based on VMware Site Recovery Manager.

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    Wi-Fi VoIP phone integration Help and Support

    Cisco's wireless VoIP phones are industrial-grade Wi-Fi devices intended for workers who are on the move within office, hospitality, health-care or other environments where IT management requires user endpoints that provide more administrative control, security and ruggedness than is possible with the BYOD style of mobile collaboration. Creating solutions with Cisco's wireless IP phones usually requires that you set up and fine tune many components of your Wi-Fi environment including access points, switches, Cisco wireless LAN controllers, and network management tools. Progent's certified experts can provide online and on-premises assistance to help your organization create and maintain a Cisco wireless VoIP phone solution by providing services that range from troubleshooting the set up of an IP phone or AP to providing comprehensive project management outsourcing or co-sourcing services for updating the wireless architecture of an entire campus.

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    Progent offers onsite training customized for people who wish to expand their knowledge of the macOS and OS X operating system, Apple Mac computers, or Mac office software including Word, Excel, and Outlook for Mac. Progent also offers customized group or individual webinar training for macOS and Mac OS X application software.

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    Microsoft supports transparent hybrid networks that combine Microsoft 365 and local Exchange deployments. This permits you to have specific Exchange mailboxes located on your physical datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consulting team can help your organization with any facet of designing, implementing and debugging your hybrid Microsoft 365 Exchange network. Progent's Exchange consultants can provide occasional support to help you through stubborn technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Exchange initiative is completed on time and within budget.

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    Email Guard by Postini offers continually upgraded spam and virus filtering, content filtering, and security from email-based directory harvesting and DSA attacks. Progent is a Postini aggregator and service specialist. If your company is too small to qualify for a regular Postini license, you can still have the use of Postiniís Perimeter Manager technology via Progentís E-Mail Guard anti-spam and virus defense aggregation offering. Progentís certified email security professionals can help you create an email protection strategy that incorporates spam filtering and antivirus services and policies.

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    Progent offers fast access to the skills of seasoned wireless specialists who can help you to determine the advantages of Ubiquiti UniFi wireless APs for your company and assist you to design, deploy, maintain, and troubleshoot your UniFi wireless network. Progent can also conduct a wireless site survey to assist you to choose, provision, and place UniFi Wi-Fi APs for your required signal coverage and performance.

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    Progentís IT outsourcing services offer budget-friendly computer support for small businesses. Whether it involves planning network infrastructure, creating an in-house Help Desk or outsourcing a one, deploying a new email platform, monitoring your system, or developing an on-line eCommerce solution, outsourcing your IT engineering services can reduce costs and eliminate risks, permitting network support budgets to grow in a more linear and manageable manner than is possible by building up a bulky, knowledgeable in-house network support staff. Progentís Outsourcing White Paper and flyers explain how Progent can enable you to create a secure and highly available system foundation for your vital business software powered by Microsoft Windows including Office XP, Microsoft Office 2003, and Office 2000.

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  • Two-factor Authentication Specialist Identity Authentication Online Help
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  • System Center Operations Manager Support and Help
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    Remote 24x7 monitoring, automated alerts, and actionable analytical reporting are crucial to maintaining the health of your network and avoiding unnecessary and costly downtime. Remote Monitoring and Management solutions have advanced to the point that companies of any size can get a level of protection that was once limited to enterprises. Progent can provide several Remote Monitoring and Management options available as low-cost service packages created to help you to identify and fix a an array of IT network issues before they can hurt your business.

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    Progent's certified SonicWall firewall experts can show you how to deploy, maintain, and tune SonicWall firewall/VPN appliances including the current SonicWall TZ and NSa families of appliances and the legacy SonicWall PRO 2040 products. Progent's CISM and GIAC-certified cybersecurity experts can help you incorporate SonicWall security gateways into a complete security solution and build protection into your corporate operations.

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    Catalyst 9120AX Access Point Integration Services

    Progent's Cisco Catalyst 9100 Series Wi-Fi 6 WAP experts offer economical online and onsite help for Catalyst Wi-Fi 6 wireless access points.

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    Progentís National Support Center offers national remote troubleshooting for Windows and Cisco-based small office computer networks. Progent's Microsoft and Cisco-Premier support engineers offer telephone help and remote secure computer access to isolate and resolve network problems rapidly and affordably. The scope of technical experience available from Progent's staff of country-wide service engineers makes it possible to escalate even the most difficult problems to appropriate specialists as needed.

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