For small businesses in Downers Grove or anywhere in Illinois, Progent provides help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft platforms. Progent has delivered online support to companies in all 50 states in the United States. (See Progent's client testimonials). Progent also offers the expertise of CCIE-qualified network specialists for challenging connectivity issues, plus the services of CISA and CISSP-accredited security engineers to help with advanced security architecture and disaster recovery planning.
Progent's online technical support services offer exceptional leverage because they are equipped with the practical experience and the advanced technology to solve the majority of network issues quickly. This lowers immediate expenses since solutions require fewer chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization saves additionally with indirect expenses by minimizing or avoiding system downtime and related losses resulting from business discontinuity, upset clients, unproductive employees, and distracted executives.
Progent's pricing policy for online support is designed to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed just for the services that you receive. In contrast to typical online service firms, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing prevent situations where fast repairs somehow end up as large tabs. Progent's skill at disposing of technical issues quickly translates into your company conserving money.
Progent's Online Support Tools
Through years of experience, Progent has refined an array of customized technologies and field-tested methodologies which ensure the maximum degree of effectiveness for remote help and repair for small business IT systems. Progent provides protected Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access permits the consultants of Progent's online support team to communicate with your company's computer system remotely without violating system security.
Progent's sophisticated customer support database system stores comprehensive documentation describing the support that Progent's customers have received. Progent's staff consultants have access to the specifics of support delivered to every client by every engineer. This archive of anomalies and resolutions is stored as an easily searchable internal knowledge base that permits Progent's online technical engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and working associations with important industry leaders including Cisco and Microsoft make available additional massive technical support databases and allow quick access to vendors' internal support staff with the result that Progent's remote consulting experts can arrive at optimal resolutions promptly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone support in Downers Grove or anywhere in Illinois or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Urgent Support.
Phone-based Technical Support Services Provided by Progent
Progent's phone-based technical service engineers offer advanced credentials in an extensive set of technologies. This broad scope of capability allows Progent's engineers to handle practically any crisis likely to take place in a small or midsize company network. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to businesses with mixed-OS environments, Progent also offers the skills of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based services provided by Progent to companies in Downers Grove and throughout the state of Illinois include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services address a broad range of information technology such as system infrastructure, messaging systems, network and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and easy administration, and transitioning from older applications to the latest MS Windows or Linux solutions. Progent's team-based methodology for resolving network problems promotes quick escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can provide urgent online assistance for analyzing problems within UNIX, Linux, or Solaris networks based on leading versions of UNIX including:
Important Linux variants for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for network infrastructure engineers, and certifies a consultant's network technology knowledge at the expert level. Cisco qualified CCIEs know how to deal with the most stubborn problems encountered in network infrastructure design, deployment, management, security, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS Software network management tools and developing workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional value since their broad expertise allows them to resolve even the most intractable problems quickly. In common cases, less experienced engineers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes.
Few support providers make Cisco CCIEs available to support small and mid-size companies. Progent can provide fast telephone access to a Cisco CCIE so your company can get timely assistance for severe network infrastructure problems that are hurting business efficiency but are beyond the scope of your local computer maintenance resources. Progent's Cisco-qualified CCIE support experts can connect to your network via the latest on-line troubleshooting technology in order to perform fast, secure, and economical analysis and repair.
Progent's CCIEs can provide expertise in all of Cisco's top-selling selection of connectivity products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Authorized Windows Expertise
Progent's Microsoft-premier online support engineers can provide computer system problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of consulting professionals who can help your company with a wide variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint Server development,
Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Forefront TMG administration and ISA Server maintenance, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full range of remote PC desktop support and troubleshooting services including Microsoft Windows 7 migration, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Certified System Security Consultants
Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a variety of system protection solutions that can bolster the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist your business to recuperate rapidly after a serious penetration. Security services offered by Progent cover thorough network security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast cleanup after virus and worm assaults; setting up firewalls; building secure architectures for remote and mobile communication; guarding your messaging system against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support services to help businesses of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent offers the services of world-class online consulting experts for contract projects that small companies frequently request. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology enables customers to execute critical initiatives within budget and on time. Progent's special remote consulting services include:
How Your Downers Grove Company Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Call Center support alternatives for small businesses with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for smaller companies who don't have the money or time to support an internal Help Desk Call Center but who need fast access to a dependable Call Center with professional telephone assistance as well as the in-depth expertise to escalate the most challenging problems to advanced consultants.
Progentís Virtual Call Center is intended for larger companies and operates as a transparent extension of your current Help Desk resources. Progent's Virtual Call Center can serve as an escalation alternative for the most difficult computer system problems, or be ready in those situations when your ordinary service providers are overwhelmed.
Progent's Help Desk consulting support can guide you in establishing an effective new Help Desk or enhancing your established organization, evaluating or modifying Help Desk Call Center application software to meet the particular demands of your company, or providing temporary online personnel to supplement your internal Help Desk Call Center team to handle demanding situations like software migrations, major updates, or rolling out brand new applications.
Progent's Call Center team of veteran information technology experts gives your workers in Downers Grove or anywhere in the state of Illinois rapid assistance from an effective technical support group with extensive experience offering telephone-based support and online repair service for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk perception as a solid driver of business efficiency, and Progent's intent is to fix instead of simply document network issues.
Applications Support: Training, Programming, and Problem Solving
Progent's Applications Experts staff provides remote professional engineering support and education in key business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft business applications such as CRM, MS Project, MS Word, and Microsoft Excel. To find out additional information on Progent's expertise, custom development, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac professionals can support the imaginative components of Mac environments by offering phone-based consulting services and education in graphics, sound, and motion video. Progent's support professionals can provide expertise in a range of Apple Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific procedures such as capturing or digitizing audio or video or establishing an audio/video production lab.
Online Network and Server Monitoring Support
Progent offers companies in Downers Grove, or anywhere in the state of Illinois, online network monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent for your business so that your computer support is proactive rather than reactive. By anticipating potential problems before they evolve into downtime, system monitoring can head off disruptive and costly service failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems powered by a variety of OS platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area