For small companies located in Downers Grove Illinois, Progent provides support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has delivered online support to companies in every state in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified engineers for challenging connectivity issues, plus the assistance of CISA and CISM-accredited security engineers to help with high-level security design and business continuity planning.
Progent's online support services offer excellent leverage due to the fact that they are equipped with the real-world background and the sophisticated technology to solve most information system problems rapidly. This lowers immediate expenses since solutions accumulate a smaller number of billable minutes. Online support also avoids the cost of sending an engineer to your site. Your organization benefits even more with incidental costs by reducing or eliminating system outages and associated losses resulting from business disruption, disgruntled clients, idle employees, and de-focused management.
Progent's pricing policy for online support is designed to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you pay exclusively for the services that you receive. Unlike many remote support organizations, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and clean model for pricing avoid situations where quick repairs somehow end up as substantial tabs. Progent's skill at handling technical issues efficiently translates into your company spending less money.
Progent's Online Service Technologies
Over time, Progent has refined a collection of customized tools and field-tested processes that ensure the maximum degree of effectiveness for remote technical support and troubleshooting for small and midsize company computer systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology allows the staff of Progent's online support team to communicate with your company's environment remotely without breaching corporate security.
Progent's advanced service database system includes detailed records of all service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of assistance rendered to each Progent client by every engineer. This archive of problems and fixes is organized as a conveniently retrievable proprietary knowledge base that allows Progent's online technical engineers to share their experiences company-wide to ensure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft make available other massive technical databases and allow priority response from vendors' internal engineering staff so Progent's online consulting experts are able to come up with optimal resolutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote support in Downers Grove Illinois or to find out more about Progent's phone support options, contact Progent at
Remote Technical Services Provided by Progent
Progent's phone-based support experts offer credentials in an extensive array of disciplines. This breadth of IT skills allows Progent's engineers to tackle almost any problem that may take place in a small or midsize business information system. Certifications earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To support clients with mixed-OS networks, Progent also offers the support of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Phone-based support available from Progent to companies in Downers Grove include:
Progent's UNIX/Linux support engineers can provide emergency online assistance for resolving anomalies within UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Progent also offers a broad range of online PC desktop support and troubleshooting services such as Windows 7 integration, moving to 64-bit workstation applications, integrating Office 2010, and automating Business Desktop Deployment.
Progent's shared Help Desk services make it possible for your business to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center consulting expertise can aid you in establishing an efficient new Help Desk or enhancing your existing one, selecting or customizing Call Center software products to meet the unique needs of your company, or adding temporary phone support staff to supplement your in-house Call Center resources to handle unusually busy situations such as software transitions, major upgrades, or installing new applications.
Progent's Help Desk Call Center team of experienced network consultants offers your computer users in Downers Grove Illinois quick assistance from a dependable support resource with extensive experience delivering phone help and online repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk the reputation as a solid driver of business efficiency, and Progent's goal is to resolve rather than merely document IT issues.
Progent's Apple Mac professionals can promote the artistic aspect of Apple Mac computing by offering remote help services and training in imaging, audio, and video. Progent's support professionals offer expertise in a range of Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common projects like capturing or digitizing audio or video or putting together an audio/video post production studio.
Online Network and Server Monitoring Support
Progent offers companies in Downers Grove Illinois remote computer system monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your business so that your IT support is proactive and automated. By exposing looming issues before they cause network outages, automated monitoring can avoid inconvenient and costly network breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or environments that incorporate a variety of operating systems.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
City | Address | Phone | Link |
Chicago | 500 North Michigan Avenue Chicago, IL 60611 United States |
(312) 800-0223 | Chicago Network Support Services |
Downers Grove | 1431 Opus Place, Suite 110 Downers Grove, IL 60515 United States |
(331) 251-1422 | Downers Grove Network Support Services |
Schaumburg | 1900 E Golf Rd, Suite 950 Schaumburg, IL 60173 United States |
(847) 944-8599 | Schaumburg Network Support Services |
Skokie | 5250 Old Orchard Rd, Suite 300 Skokie, IL 60077 United States |
(224) 534-2088 | Skokie Network Support Services |