For small and midsize businesses in Downers Grove Illinois, Progent offers help for computer systems powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for complex connectivity problems, plus the services of CISA and CISSP-certified security engineers to help with high-level security design and business continuity preparedness.
Progent's online support services represent excellent leverage due to the fact that they are equipped with the practical experience and the sophisticated technology to resolve the majority of information system problems quickly. This reduces immediate expenses since service calls require fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your organization saves additionally in indirect expenses by reducing or avoiding system downtime and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and de-focused executives.
Progent's billing policy for remote support is structured to stretch your network support dollar. Progent charges by the minute for phone assistance, so you pay exclusively for the services that you receive. Unlike many remote support organizations, Progent asks for no service activation charge or minimum fees. Progent's one-minute granularity and simple model for billing save you from situations where quick repairs somehow turn into major tabs. Progent's skill at handling technical issues quickly translates into your business conserving money.
Progent's Remote Technical Support Technologies
Over time, Progent has fine tuned an arsenal of optimized technologies and field-tested methodologies which allow the maximum level of effectiveness for online help and troubleshooting for small and midsize business computer networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access permits the engineers of Progent's Technical Response Center to link to your environment without compromising network security.
Progent's proprietary customer support database system includes comprehensive records describing all service that Progent's customers have received. Progent's staff engineers have access to the details of all help delivered to each client by every Progent consultant. This archive of issues and responses is organized as a readily accessible proprietary knowledge base that enables Progent's online technical professionals to share their experiences company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's high-level accreditations and close relationships with major vendors including Cisco and Microsoft make available other massive support databases and permit priority access to vendors' internal engineering staff so Progent's remote consulting specialists can arrive at the best solutions promptly.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Downers Grove Illinois or to find out additional information about Progent's phone support programs, call Progent at
Remote Network Support Services Offered Progent
Progent's remote support experts have certified skills in an extensive array of technologies. This wide range of capability permits Progent's engineers to address almost any crisis that may take place in a small or midsize business information system. Credentials awarded to Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To support clients with mixed-platform environments, Progent also offers access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Phone-based support services available from Progent to clients in Downers Grove include:
Progent's UNIX/Linux support engineers can provide urgent remote assistance for troubleshooting problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Progent in addition can deliver a broad array of remote desktop consulting and support services including Windows 7 migration help, moving to 64-bit desktop applications, configuring Office 2010, and automating desktop configuration.
Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's shared Help Desk service is an advanced support solution built around the top professional services automation tool for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can assist you in establishing an effective new Help Desk or revamping your current organization, identifying or customizing Help Desk Call Center software products to meet the special demands of your business, or adding temporary online staff to work with your internal Help Desk Call Center resources to deal with high-demand events like software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced information technology experts gives your workers in Downers Grove Illinois rapid access to a large technical support group with years of background offering telephone-based consulting and remote troubleshooting for networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center recognition as a significant contributor to business productivity, and Progent's goal is to resolve rather than merely document network problems.
Progent's Mac experts can promote the creative elements of Mac environments by offering remote help services and education in graphics, audio, and video. Progent's consultants can provide assistance in a large selection of Macintosh creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with common jobs like capturing or digitizing audio/video or putting together an audio/video post production facility.
Online Network Monitoring Services
Progent can provide businesses in Downers Grove Illinois online network monitoring services powered by MS System Center Operations Manager network monitoring and reporting, customized by Progent to suit your business so that your network support is proactive rather than reactive. By anticipating potential trouble spots before they evolve into full-scale emergencies, proactive monitoring can head off stressful and costly network breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or networks based on a combination of operating systems.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
|Chicago||500 North Michigan Avenue
Chicago, IL 60611
|(312) 800-0223||Chicago Network Support Services|
|Downers Grove||1431 Opus Place, Suite 110
Downers Grove, IL 60515
|(331) 251-1422||Downers Grove Network Support Services|
|Schaumburg||1900 E Golf Rd, Suite 950
Schaumburg, IL 60173
|(847) 944-8599||Schaumburg Network Support Services|
|Skokie||5250 Old Orchard Rd, Suite 300
Skokie, IL 60077
|(224) 534-2088||Skokie Network Support Services|