Fast and Affordable Online Support for Downers Grove Illinois Computer Networks
For businesses located in Downers Grove Illinois, Progent provides online help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking problems, plus the assistance of CISSP-accredited cybersecurity consultants to handle advanced security design and troubleshooting jobs.
Progent's online technical support engineers offer excellent value because they have the practical experience and are equipped with the sophisticated technology necessary to solve the majority of network problems rapidly. This reduces immediate expenses since solutions use up fewer billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your company benefits additionally in incidental expenses by minimizing or avoiding network downtime and related losses stemming from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's advanced online consulting expertise is especially helpful for businesses that are dependent on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.
Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you are billed just for the support that you actually get. In contrast to many remote support companies, Progent asks for no startup charge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing avoid situations where quick repairs somehow turn into major tabs. Progent's penchant for handling technical issues quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of optimized tools and field-tested methodologies that allow the highest degree of effectiveness for online engineering help and troubleshooting for information networks of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's online support team to link to your environment remotely without compromising system security.
Progent's sophisticated service reporting system includes extensive records of the service that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of services provided to each Progent customer by any Progent consultant. This history of problems and resolutions is organized as an easily exploitable proprietary database that allows Progent's online support professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and close associations with important vendors including Cisco and Microsoft open up additional massive technical support databases and allow quick access to vendors' in-house engineering staff so Progent's remote service experts are able to come up with the most efficient solutions quickly.
Remote services available from Progent to businesses in Downers Grove Illinois include:
Certified Windows Expertise
Progent's Microsoft-premier remote service professionals offer network problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help you with a wide range of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop support services to assist your company to install, configure, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the top recognition for network consultants, and validates a person's technical knowledge at the master level. Cisco CCIEs can deal with even the most complex problems surrounding network design, deployment, management, compliance, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating problems with IOS Software network administration utilities and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their depth of expertise allows them to fix problems quickly. In common instances, less experienced engineers can struggle for hours or days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can interface to your environment by means of advanced on-line support technology to perform efficient, safe, and affordable analysis and repair.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's popular selection of networking devices. Cisco technology expertise offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting and support services, Nexus switch support, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet APs consulting services, Cisco wireless controllers support Services, Cisco VPN and Network Security Integration support, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of security solutions to strengthen the immunity of your Windows, macOS and OS X, or Linux network against internal or external threats or assist your company to recover quickly after a damaging penetration. Security solutions offered by Progent cover in depth data security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; quick cleanup after virus and worm attacks; setting up firewalls; designing safe mechanisms for off-site and mobile connectivity; protecting your messaging infrastructure from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote support to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that combine on-premises IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent process for restoring services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also allows transparent testing for disaster recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for administering private and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide remote consulting services to address a broad array of computer technologies such as network infrastructure, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified administration in environments that combine Linux-based systems and Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with migration from older systems to MS Windows or Linux-powered environments. Progent's team-based approach to resolving technical problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This accelerates repair of urgent problems, reduces network downtime, and cuts service expense.
Important Linux versions for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology used by some of the world's leading corporations. The ProSight suite of outsourced network management services covers all critical areas of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to address the entire threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with government and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows fast restoration of critical data, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so any potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup environment that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT programs. Progent's rates for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables customers to execute critical initiatives economically and on time. Progent's special remote engineering services include:
How Your Downers Grove Business Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Help Desk Call Center support alternatives for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all aspects of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems.
Progent's Call Center consulting support can assist you in establishing an efficient new Help Desk or revamping your current organization, identifying or modifying Help Desk Call Center software to meet the special needs of your corporation, or providing occasional phone support personnel to supplement your internal Help Desk group to deal with unusually busy situations such as software transitions, mass upgrades, or installing new applications.
Progent's Call Center staff of experienced information technology experts gives your clients in Downers Grove Illinois instant assistance from a large support resource with years of experience providing phone consulting and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center recognition as a major driver of company efficiency, and Progent's policy is to solve instead of merely document IT issues.
- Business Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Consulting staff can supply online and in-depth engineering support and training in special application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's expertise, programming, and training services, go to Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver organizations in Downers Grove Illinois online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your environment so your network maintenance is proactive rather than reactive. By spotting possible problems before they grow into downtime, automated monitoring can avoid inconvenient and expensive network crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks based on a mix of platforms.
To contact Progent about emergency online help with Microsoft, macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Downers Grove Illinois, Progent's phone-based computer support specialists are ready to provide expert and economical system support the instant your business has to have it. More than 15 years of delivering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to repair network problems quickly while eliminating the expense and lost time associated with in-person support visits.
Even if your Downers Grove company has a local freelance consultant or employs a full time IT staff that can deal with the majority of network issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent virtual extension of your on-site resources in cases when your regular service personnel either don't have the availability or the experience to resolve unexpected network emergencies or particularly challenging integration projects.
Details of Progent's Online Network Support for Downers Grove Illinois
Progent's phone help, remote troubleshooting, network security expertise, and network management services give offices in Downers Grove Illinois unparalleled leverage for your IT investment. Whether you require occasional telephone help and remote network repair or ongoing Help Desk call center services and system administration, Progent's professionals can deliver your organization world class IT support while allowing you to eliminate the cost and hassle of running a full-service internal IT staff. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Downers Grove Illinois and is also ideal for networks in geographic regions that have a limited supply of consultants with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a broad array of Microsoft support tools, service databases, and continuing education.
- By the Minute Billing to Reduce Costs
Progent provides online help on a per-minute billing plan, so you are charged only for the services you use. Progent has no minimum charge for online service and requires no periodic retainer for services provided during regular working hours. This keeps you from facing big invoices for simple repairs.
- Access to Cisco Network Infrastructure Experts
Progent's certified experts for Cisco offers help from on-staff specialists who have skill in planning, deploying, and supporting networking solutions powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Team
Progent's core consulting offerings include technology integration, MS Exchange expertise, system security design, and Help Desk sharing services. Progent's Experts Team can provide world-class consulting support for critical business applications. Help offered by the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and Microsoft SQL 2014 Software Development and Debugging
Oracle Management and Software Development
MySQL Project Management and Software Design
Apple Mac Support
Amazon Marketplace Web Service Programming
By offering a convenient one-stop resource for IT generalists and specialists, Progent can deliver fast, inexpensive, and thorough IT solutions that match the specific requirements of your company.
- Advanced Online Access Software
Secure online connectivity allows Progent's service experts to see precisely what your users see. This makes it easier to find fast fixes to problems that could otherwise require an expensive personal service call. Effective remote access tools and expert engineers combine to allow Progent to repair most network issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote network analysis.
- Compatibility with Popular VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24x7 Service for High Network Uptime
For businesses with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager, this service can help produce maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are designed especially for budget-conscious organizations whose clients require immediate recourse to a Help Desk service with effective telephone support and complete escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of IT knowledge, refined support software, and understanding of enterprise networking enable companies to escape the limitations of excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Network Help from Progent?
- In-depth Knowledge of Microsoft's Full Range of Server Platforms
Progent offers in-depth support for Microsoftís leading server platforms with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration help, Windows Server 2008 expertise, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2019 planning and configuration, MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone service and on-premises visits by the minute. Consequently, you are invoiced just for received support. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for services provided during regular business hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick fixes so you won't be tempted to permit minor problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or local support firms who offer minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports sent by each consultant to each customer. The practice of documenting and archiving service records allows more efficient support and avoids a variety of typical problems such as when a service client is virtually held captive to a consultant who wonít release the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to offer round-the-clock network monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, network monitoring can save your IT network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.