Fast and Affordable Online Help for Downers Grove Illinois Computer Networks
For companies in Downers Grove Illinois, Progent provides remote technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with complex infrastructure problems, plus the services of CISA and CISSP-certified security experts to handle advanced security architecture and troubleshooting jobs.
Progent's remote technical support experts offer exceptional value due to the fact that they have the real-world background and are equipped with the sophisticated tools necessary to resolve the majority of information system issues rapidly. This reduces immediate expenses since solutions require fewer billable consulting minutes. Online support also eliminates the cost of sending an engineer to your location. Your organization benefits even more in indirect expenses by reducing or eliminating system outages and associated losses due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive remote technical support know-how is especially helpful in environments that are dependent on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's billing policy for online help is designed to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you pay exclusively for the services that you actually get. In contrast to many online support organizations, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and clean policy for billing eliminate scenarios where speedy. minor repairs somehow end up as big invoices. Progent's skill at solving problems quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of optimized technologies and proven processes that permit the highest degree of efficiency for online engineering help and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's Technical Response Center to access your network without compromising corporate security.
Progent's powerful customer support reporting system keeps detailed records of all service that Progent's clients have been provided. Progent's team engineers have the benefit of the details of all help delivered to every client by any Progent engineer. This database of trouble tickets and responses is organized as a conveniently accessible internal knowledge base that enables Progent's online technical engineers to share their experiences company-wide to make sure that the quality of Progent's support grows over time. Progent's extensive list of accreditations and close associations with major technology companies including Cisco and Microsoft open up other extensive support knowledge bases and permit fast response from manufacturers' internal support staff with the result that Progent's remote consulting specialists can determine optimal resolutions quickly.
Online technical support services provided by Progent to companies in Downers Grove Illinois include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote service experts offer computer system repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help your company with a wide range of technology support including Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams consulting, Microsoft Skype for Business migration consulting, Lync Server management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop services to help your company to deploy, integrate, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 11 planning and migration assistance and Windows 10 integration consulting, as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE credential is the highest recognition for network engineers, and validates a person's technical skills at the master level. Cisco-qualified CCIEs can handle even the most difficult challenges occurring in network infrastructure planning, integration, maintenance, security, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs represent an exceptional cost-effectiveness since their deep expertise permits them to find solutions for problems quickly. In typical cases, less qualified engineers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can communicate with your environment by means of advanced on-line troubleshooting technology in order to provide efficient, safe, and affordable analysis and remediation.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's popular selection of networking products by offering services that include:
CISSP and ISSAP Premier Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of system protection services that can bolster the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist your company to clean up quickly following a serious breach. Security solutions offered by Progent include: in depth network security and compliance audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recovery from virus and worm assaults; configuring firewalls; designing secure architectures for remote and mobile access; securing your messaging infrastructure against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting services to help companies of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that utilize physical resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud integration services such as Microsoft 365 Exchange Online integration with local Exchange environments,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a repeatable process for recovering services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and patches and can generate audit reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to design, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based consulting services to cover a wide spectrum of information technologies such as system architecture, email systems, network and process security, plus UNIX and Windows integration. For server hardware consolidation and simplified management in networks that incorporate Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with migration from older applications to Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to resolving technical problems enables quick escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts support expense.
Important Linux platforms for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate services designed to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's top enterprises. The ProSight series of outsourced network management services addresses all key areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also help you to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup/restore product vendors to create ProSight Data Protection Services (DPS), a selection of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and allow non-disruptive backup and rapid restoration of critical files, apps, images, and virtual machines. ProSight DPS helps you recover from data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, human error, ill-intentioned insiders, or software glitches. Managed services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed backup services are most appropriate for your network.
- Progent's Patch Management: Patch Management Services
Progent's support services for patch management offer businesses of all sizes a versatile and affordable alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic IT network. Besides maximizing the security and functionality of your computer environment, Progent's patch management services free up time for your in-house IT team to focus on more strategic initiatives and activities that derive maximum business value from your network. Find out more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity verification on iOS, Android, and other personal devices. Using 2FA, when you log into a secured application and enter your password you are asked to confirm who you are via a device that only you possess and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used as this second form of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may designate several validation devices. To learn more about Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their networking appliances such as routers, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so all looming problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT projects. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to complete major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Downers Grove Company Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Help Desk programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Help Desk consulting support can assist you in creating an efficient new Help Desk Call Center or improving your established organization, selecting or enhancing Help Desk Call Center application software to address the special needs of your company, or providing temporary online personnel to reinforce your in-house Help Desk Call Center team to handle demanding scenarios such as software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of experienced network professionals offers your computer users in Downers Grove Illinois instant assistance from an efficient support group with extensive experience delivering telephone-based help and online diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a major contributor to company efficiency, and Progent's aim is to fix rather than merely track IT issues.
- Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts Team can supply online and in-depth consulting expertise and education in specific application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To learn more on Progent's consulting, programming, and education services, go to Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center2, extend or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers companies in Downers Grove Illinois remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure SCOM to accommodate your environment so your IT support is proactive and automated. By spotting possible trouble spots before they evolve into full-scale emergencies, proactive monitoring can ward off stressful and expensive network breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or systems that support multiple platforms.
To contact Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Downers Grove Illinois, Progent's phone-based computer support engineers can deliver professional and cost-effective system support the moment your business needs it. More than 20 years of offering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to solve computer problems quickly while avoiding the expense and lost time that comes with on-site service calls.
Even if your Downers Grove organization relies on a regular independent support technician or maintains an in-house organization that know how to handle ordinary computer issues, Progent's Microsoft certified engineers are available to offer an easy and seamless remote expansion of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to resolve sudden system emergencies or especially tough integration projects.
Features of Progent's Online Network Services for Downers Grove Illinois
Progent's phone support, remote troubleshooting, network security consulting, and network administration services offer businesses in Downers Grove Illinois unparalleled leverage for your IT investment. Whether you need one-time phone support and remote network repair or full-time Help Desk support and network administration, Progent's professionals can provide your company world class IT support while allowing you to eliminate the expense and administration overhead of maintaining a full-service in-house IT staff. Highlights of Progent's online help services include:
- Fast Telephone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to offices in Downers Grove Illinois and is also ideal for customers in more remote areas that lack technicians with proven experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a wide range of Microsoft support tools, technical databases, and on-going training.
- Per Minute Billing to Minimize Expenses
Progent provides online help on a by-the-minute basis, so you pay only for the services you use. Progent requires no minimum fee for online support and requires no ongoing subscription fee for support services delivered during normal business hours. This keeps you from paying big bills for simple repairs.
- Access to Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco offers access to authorized professionals with experience in designing, deploying, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Group
Progent's core support services include system integration, Microsoft Exchange Server expertise, system security design, and Help Desk sharing services. Progent's Application Experts Team offers in-depth consulting support in critical application areas. Support offered by the Application Experts Team includes:
Microsoft Dynamics GP Support and Programming
Microsoft Project and Project Online Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Project Management and Software Development
MySQL Management and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient one-stop source for network generalists and specialists, Progent is able to deliver timely, cost-effective, and comprehensive IT solutions that align with the unique requirements of your company.
- Sophisticated Remote Access Tools
Secure online access permits Progent's support experts to see exactly what your users see. This makes it possible to find quick solutions to problems that might otherwise require a costly personal service call. Sophisticated online connectivity software and expert technicians together allow Progent to resolve most IT issues rapidly and economically. Progent is a pioneer in offsite troubleshooting and automated system monitoring.
- Support for Popular VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24-hour Service for High Network Uptime
For offices with vital applications, Progent offers optional round-the-clock online technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help ensure maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended especially for budget-conscious organizations whose clients require immediate recourse to a Help Desk service with expert phone support and full escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical experience, fine tuned support tools, and understanding of corporate IT enable offices to escape the limitations of exclusive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Online Computer Help from Progent?
- Certified Expertise in Microsoft's Entire Line of Server Platforms
Progent offers in-depth support for Microsoft's popular server products with services that include Windows Server 2022 solution design and migration services, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration consulting, Windows Server 2008 support, Microsoft Windows 2003 upgrades, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site help by the minute. As a result, you owe only for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no initialization charge and requires no retainer for support services delivered during normal business hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick repairs so you won't be forced to permit minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their comfort zone, Progent can focus on delivering high-value skills where Progent has few competitors. Businesses who utilize trusted freelance consultants or who maintain internal IT personnel benefit when Progent passes on information about new technology and tested processes to make their IT environments more reliable, protected, and productive.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to offer 24x7 network tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing possible problems before they result in downtime, network monitoring can save your information network from stressful and expensive service losses.
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.