Fast Online Troubleshooting for Downers Grove Illinois Networks
Fast Remote Consulting for Downers Grove SystemsFor businesses located in Downers Grove Illinois, Progent offers remote support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, as well as the services of CISSP-accredited cybersecurity experts to help with advanced security architecture and troubleshooting jobs.

Progent's online support engineers provide exceptional value due to the fact that they have the real-world experience and have access to the advanced tools needed to resolve the majority of information system problems quickly. This lowers immediate costs because solutions use up fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your organization benefits even more in indirect expenses by reducing or avoiding system downtime and related costs stemming from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced online technical support experience is especially important in environments that depend on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an alternative.

Progent's billing policy for online help is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay just for the services that you actually get. Unlike typical remote service companies, Progent asks for no startup charge or minimum fees. Progent's per-minute billing unit and clean model for pricing eliminate scenarios where speedy. minor solutions somehow end up as substantial tabs. Progent's penchant for dealing with problems quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of customized technologies and proven methodologies which allow the highest level of efficiency for online technical support and repair for information systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's online support team to link to your computer system remotely without breaching corporate security.

Progent's advanced technical support reporting system stores extensive histories describing the support that Progent's customers have received. Progent's staff engineers have access to the details of support delivered to each client by any Progent consultant. This history of anomalies and resolutions is organized as an easily exploitable support database that enables Progent's remote support professionals to share their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's advanced accreditations and working associations with important vendors including Cisco and Microsoft open up additional extensive support knowledge bases and allow priority response from vendors' in-house support staff so Progent's remote consulting experts can find optimal solutions in the least time.

Remote support services offered by Progent to customers in Downers Grove Illinois include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the world's top enterprises. The ProSight line of network monitoring and management services covers all critical aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the complete threat lifecycle including filtering, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, applications and VMs that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex management activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so all potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's ability either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery environment that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT projects. Billing rates for longer-term consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these special areas of information technology enables clients to complete critical initiatives economically and on schedule. Progent's special online consulting services include:

  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent’s Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent’s Help Desk sharing service is a collaborative service desk solution based on the leading PSA tool for handling service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Call Center staff of veteran information technology professionals gives your computer users in Downers Grove Illinois quick communication with an effective support group with years of background providing telephone-based support and remote troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center recognition as a major enabler of company productivity, and Progent's aim is to fix instead of just track network problems.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff provides remote professional engineering expertise and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's expertise, programming, and training services, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Downers Grove Illinois online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM for your environment so your network support is proactive and automated. By exposing possible problems before they result in downtime, proactive monitoring can minimize disruptive and costly network breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that support a variety of OS platforms.
How Your Downers Grove Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Downers Grove Illinois, Progent's phone-based computer support engineers can deliver expert and cost-effective IT support the instant your company needs it. Long experience delivering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to fix IT problems quickly while avoiding the expense and lost time associated with on-site service calls.

Even if your Downers Grove organization deals with a local independent support technician or employs an in-house IT staff that know how to deal with ordinary computer issues, Progent’s Microsoft and Cisco certified engineers can still provide an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the knowledge to resolve unexpected network crises or particularly challenging integration problems.

Benefits of Progent's IT Support for Businesses in Downers Grove Illinois
Progent's remote technical help services allow your Downers Grove company to realize the advantages of timely, enterprise-grade network support without the cost of managing a full-time IT staff. Your information system will derive added strategic value by being more available, productive, and protected. Advantages to your company include:

  • Convenient remote extension of your local support resources
    With most businesses in Downers Grove Illinois, local computer support resources, whether made up of independent consultants or a full-time IT staff, can resolve typical technical problems. On the other hand, IT crises might strike when local support personnel are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your local support people. In these situations, Progent's on-call support professionals offer an easy, quick, and affordable way to supplement your local resources and to convey useful information to increase your capability to handle downstream issues in-house.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller offices commonly depend on independent freelance consultants. Although independent consultants carry less overhead than big consulting companies and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the absence of reserve personnel may require your company to wait for assistance during an IT crisis. As your network expands, network unavailability and trouble with vital software become more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of reserve support expertise to insure your IT system stays up and running.

  • Build a Solid Basis for Smooth Growth
    Businesses typically begin with an IT system created on a modest budget. Lacking a scalable infrastructure, band-aid repairs often get thrown onto a shaky foundation. As a company grows, stability and expandability issues can hinder the productivity of the organization. These badly designed environments require careful assessment, intelligent strategic planning, and broad-based technical expertise to evolve to a system infrastructure that can provide the solid foundation to meet current business demands and ease future growth.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller companies need advice and technical education to navigate through an ever more complicated maze of product alternatives capable of accelerating business success and improving efficiency. They hardly need a computer engineer who is motivated to resell a certain vendor's products. Network support and product sales can result in a situation where the proposed solution is designed around a predetermined product instead of the true needs of a client. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to match technical expertise with the real interests of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT expertise, refined support software, and familiarity with enterprise networking enable companies to avoid the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry experience, at the front lines of IT service, executing a wide range of technical tasks for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting staff. This guarantees that you get not only expert IT skills, but also a support engineer with proven approaches for using computer knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises visits per minute. Consequently, you pay only for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no retainer for support services delivered during normal working hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for fast solutions so you won't be tempted to allow minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their scope, Progent is able to focus on delivering high-value skills where Progent faces few competitors. Businesses who utilize trusted freelance consultants or who maintain internal support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, protected, and efficient.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to offer 24x7 system monitoring services based on MS Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering possible issues before they cause lost productivity, system monitoring can keep your information network from painful and costly availability losses.
How Does Our Company Begin Getting Remote Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.



An index of content::

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    Progent provides nationwide urgent help and consulting services for businesses that run networks powered by variants of Linux or whose IT systems include a combination of Linux platforms/Linux and Microsoft technology. Online IT help provides maximum leverage for your information technology dollar by extending client productivity and limiting the time billed for network analysis and repair. Advanced remote support tools and experienced technicians and engineers allow Progent to solve most IT problems without wasting time and money by going to your location. In the vast majority of cases your network issues can be remediated by telephone or through a mix of phone help and remote network analysis. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISA and CISM certified security professionals to help with the toughest system problems.

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    E-Mail Guard represents a complete solution for defending against spam and viruses. E-Mail Guard addresses the protection and administration of company email by offering constantly updated spam and virus blocking, policy administration, content filtering, and defense against email-based DHA and DDoS attacks. E-Mail Guard also includes monitoring, administration and analysis tools plus outgoing email testing to let you repair your e-mail system and define and regulate corporate email policy.

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    System Center Configuration Manager automates application and device deployment at scale, simplifies compliance settings management, inventories network assets, guards against company data leakage, performs network health reporting, enables secure self service, and offers a single point of control for administering mixed-operating system ecosystems based on on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud experts can assist you with any aspect of planning, installing, using and repairing a SCCM solution for on-premises, cloud, or hybrid environments.

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    SCDPM 2012 and Windows Server 2012 Professionals

    Progent's Microsoft-certified consultants offer remote or onsite support to assist organizations of all sizes to design, deploy, administer, and troubleshoot a backup/recovery system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to migrate from earlier releases of Data Protection Manager or from a different backup/recovery platform, and Progent can optimize your SCDPM 2012 deployment for onsite, cloud-based, or hybrid datacenters. Progent offers as-needed help for fixing particularly stubborn issues, or full project management services. Progent can also assist your business to design SCDPM 2012 into a comprehensive disaster recovery plan.

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    Progent's Citrix experts can help your business to design, deploy, manage, and troubleshoot a virtualized Windows application delivery and management solution based on Citrix XenApp. Progent's Cisco CCIE network consultants can help you enhance your network infrastructure for delivering server-side and client-side applications, and Progent's datacenter support consultants can help you to manage and maintain an off-site datacenter that offers high availability, advanced security, and rapid recovery.

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    Cisco's PIX 500 Series firewalls have reached end of life and Cisco may no longer support these devices. Progent still offers consulting support for Cisco's PIX Series firewalls to help you with maintenance and Progent can also help you determine whether to adopt more current firewall technology from Cisco. Progent's Cisco-certified specialists can help you design and carry out a smooth upgrade to Cisco ASA 5500-X firewalls based on leading practices.

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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    • Windows Server 2016 Cloud Witness Professionals
    Windows Server 2016 and SCVMM Online Troubleshooting

    Progent's Microsoft-certified IT consultants offer Windows Server 2016 migration consulting to assist organizations of any size to plan and implement an efficient move to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid architecture. Progent can assist your company to evaluate the value of Windows Server 2016 for your environment and can help you with any facet of planning, configuring, administering or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist you to benefit from the many innovative high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

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    • Microsoft ISA 2004 Server Consultant Services
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    Progent’s Microsoft certified professionals offer small and medium sized companies expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers contain a full featured application-layer aware firewall that can protect your business network from attack by external and internal threats. Forefront Threat Management Gateway and ISA Server provide deep examination of Internet protocols such as HTTP, which allows these products to uncover many attacks that can elude traditional firewalls. The combined firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server permit stateful filtering and inspection of all VPN traffic. ISA Servers are the mainstay of Microsoft's network security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you enhance your network security through expert design and deployment of Forefront TMG and ISA Servers. Progent's Microsoft consultants can assist you to deploy Microsoft Forefront TMG 2010, manage and troubleshoot all versions of ISA Server, or upgrade smoothly from ISA Server environments to Microsoft Forefront TMG.

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    Progent's certified Windows Server 2000 experts offer network support and information technology consulting services for the complete line of .NET Enterprise Servers, Windows 2000 Server, and Windows 2003 Server. Progent's Microsoft Windows Server 2000 configuration, optimization, and troubleshooting offerings include system design, deployment, project management, local and off-site technical support, Help Desk outsourcing, expert security consulting, full service outsourcing, and cost-effective co-sourcing.

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    Progent's ProSight Virtual Hosting and Management service provides comprehensive hosting of a small or mid-size company's servers in a solution that gives the highest degree of dependability and expandability and is in addition easy to migrate to another host. ProSight Virtual Hosting and management services are built upon proven virtualization techniques that enable small businesses with mixed- platform IT systems to save significantly on the costs of capital equipment, infrastructure maintenance, and IT administration while benefiting from world-class reliability and an unmatched degree of vendor flexibility.

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    Progent provides nationwide remote phone support and troubleshooting services for businesses that operate Apple Mac environments or whose information systems include a mix of Apple macOS and Mac OS X with Microsoft Windows products. Progent's consultants offer Apple macOS and OS X users a variety of services such as desktop support, upgrading to the latest version of Mac OS X from earlier editions of macOS and Mac OS X, plus help with Apple macOS and Mac OS X application software. Progent can also help your business with Apple iPhone and Apple iPad synchronization and troubleshooting, or migrating to iCloud. Online technical support provides maximum leverage for your information technology budget by protecting client productivity and shortening the time billed for network repair services. Sophisticated online access tools and skilled service specialists and consultants combine to enable Progent to solve the majority of IT issues without wasting time and expense by traveling to your site. In most of situations your network problems can be remediated by telephone or through a combination of phone support and remote access. Progent can offer the services of Cisco CCIE infrastructure experts and CISM premier security professionals to help with the toughest network problems.

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    Progent's Microsoft-Certified SQL Server consultants offer a range of services to assist small companies to plan, deploy, manage, and troubleshoot Microsoft SQL 2008 solutions so that they get the maximum business advantage from Microsoft's state-of-the-art RDBM platform. In addition, Progent offers assistance with system infrastructure, company-wide protection, and software development to optimize the strategic benefit of your SQL Server 2008 network.

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    Progent provides fault tolerant load balancing consulting covering system load balancing, load balanced program, network infrastructure routing, and content dispatching products such as Cisco Content Engine. fault tolerant load balancing technologies for which Progent can provide consulting expertise include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Content Distribution Manager and LocalDirector 400 series, and F5 Networks 3-DNS.

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    Cisco's security and remote access technology for small to medium sized companies offer a complete range of easy-to-administer security hardware and software to help safeguard your entire information system. Cisco's VPN product family includes switches, firewalls, and Virtual Private Network access concentrators. Progent's professional consulting staff includes experienced specialists with Cisco Certified Internetwork Expert (CCIE) and CCNP qualifications who can help your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco security solutions that align best with your corporate objectives.

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    Progent provides national online help and troubleshooting services for businesses who run Apple Mac OS X networks or whose information systems feature a combination of macOS and Mac OS X with Microsoft products. Progent's engineers can provide Apple macOS and Mac OS X users a variety of services including desktop support, migration to the latest version of Mac OS X from legacy editions of macOS and Mac OS X, plus help with Mac application software. Progent can also help your business with Apple iPhone and iPad integration and management, or migrating to iCloud services. Online technical support offers optimum leverage for your IT dollar by preserving user efficiency and limiting the hours charged for network analysis and repair. Advanced online support technology and experienced technicians and consultants combine to enable Progent to solve the majority of network problems without wasting time and money by going to your location. In most of situations your network issues can be remediated by telephone or via a mix of telephone support and online network analysis. Progent can make available Cisco CCIE infrastructure engineers and CISM and CISSP premier security professionals to help you with the most challenging network problems.

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    Progent’s Microsoft certified consultants provide a variety of support services for Dynamics GP (formerly Great Plains). Microsoft Dynamics GP is a financial and business analysis package based, like all Microsoft financial tools, on the scalable and familiar foundation of Microsoft Windows technology. Dynamics GP offers a cost-effective solution for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is simple to deploy and integrate, and with its modular design you are able to purchase only the capability you currently need, with the ability to add users and enlarge capabilities in the future. Progent’s Microsoft Dynamics GP consulting experts can help you deploy, configure and administer the latest version of Dynamics GP or upgrade smoothly from an earlier release.

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    Cisco's security and remote connection technology for small companies represent a full line of manageable security solutions to help safeguard your local and remote network infrastructure. Cisco's Virtual Private Network product family includes switches, firewalls, intrusion detection devices and VPN appliances. Progent's professional consulting staff includes experienced engineers with Cisco's Certified Internetwork Expert and CCNP certifications who are able to help your business to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and other Cisco security technologies that fit most closely with your business objectives.

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    Progent offers support expertise for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to choose, deploy, and manage a WatchGuard Firewall/VPN appliance that aligns with your security requirements and budget. Progent can assist you to manage outdated WatchGuard firewalls or upgrade smoothly to current WatchGuard firewall solutions.

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    Progent can assist companies of any size to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network administration and lower hardware expense. Microsoft Azure offers a wealth of cloud services and Progent can help you to understand the advantages and limitations of different cloud networking architectures supported by Azure. Progent can help you manage cloud-resident or hybrid cloud and on-premises apps and resources and make sure you avoid the typical mistakes small organizations make when migrating to the cloud. Progent can assist you to configure VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also help you to configure firewalls and VPN tunnels and to manage Apple iOS devices and Google Android smartphones and tablets.

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