Fast and Affordable Remote Support for Downers Grove Information Networks
For businesses in Downers Grove or anywhere in the state of Illinois, Progent provides online technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity experts to handle advanced security architecture and troubleshooting issues.
Progent's online technical support experts offer exceptional value due to the fact that they have the real-world background and have access to the advanced tools necessary to solve most network problems quickly. Efficient support lowers direct costs since service calls require minimal billable minutes. Remote help also eliminates the expense of sending a consultant to your location. Your company saves even more in indirect expenses by reducing or eliminating network downtime and related costs resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive remote technical support know-how is especially helpful in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.
Progent's pricing model for remote help is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are billed only for the support that you actually get. Unlike typical online service companies, Progent imposes no startup fee or minimum fees. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where speedy. minor fixes manage to end up as big bills. Progent's skill at dealing with technical issues quickly means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a set of customized technologies and field-tested processes which permit the highest degree of efficiency for online engineering help and troubleshooting for information networks of any size. Progent provides safe VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the experts of Progent's Technical Response Center to connect to your system remotely without breaching corporate security.
Progent's proven service database application includes comprehensive histories describing the support that Progent's clients have received. Progent's team consultants have the benefit of the records of assistance provided to each customer by every consultant. This history of trouble tickets and responses is stored as a readily exploitable internal knowledge base that enables Progent's remote technical professionals to share their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's extensive list of accreditations and close relationships with important technology companies such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit priority access to vendors' internal product engineers so Progent's remote consulting specialists can determine the best solutions in the least time.
Online technical support services provided by Progent to clients in Downers Grove and anywhere in the state of Illinois include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online support experts offer computer system troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can help you with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective desktop services to help your company to deploy, configure, troubleshoot, and manage workstations and laptops based on Windows. Progent's desktop support services include providing Microsoft Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network professionals, and validates a consultant's technical skills at the master level. Cisco-qualified CCIEs know how to deal with the most stubborn issues encountered in network infrastructure planning, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS network management utilities and developing workarounds or locating software patches. Cisco qualified CCIEs provide excellent value since their depth of experience permits them to resolve problems rapidly. In common cases, less experienced consultants can wrestle for many hours or even days with identical problems that a CCIE can fix in minutes. Progent's Cisco CCIE engineers can connect to your network using state-of-the-art remote support tools in order to perform fast, safe, and economical analysis and remediation.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area
Progent's CCIEs offer assistance with the complete line of Cisco's top-selling selection of infrastructure appliances by providing services such as:
CISSP and ISSAP Certified Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts offer a range of system protection solutions that can enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or help your business to clean up quickly following a serious penetration. Security consulting services available from Progent include: thorough data security and compliance analysis utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm attacks; setting up firewalls; building safe techniques for remote and mobile access; protecting your email system against viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support services to help companies of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine local resources as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a consistent workflow for restoring applications and services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and fixes and can produce reports to verify complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that deliver high availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to cover a wide range of information technologies including network architecture, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified management in networks that include Linux with Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with migration from older applications to Windows or Linux-based environments. Progent's team-oriented approach to resolving technical issues enables fast escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can offer urgent phone-based help troubleshooting problems within UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate services intended to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's top enterprises. Progent's ProSight suite of IT management outsourcing services covers all key facets of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their networking appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that require critical updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The interview is intended to evaluate your company's ability to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup system that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Billing rates for ongoing consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these special areas of information technology allows customers to complete major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Downers Grove Company Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Help Desk support alternatives for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that handles all facets of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging issues.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the leading PSA platform for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center team of experienced network consultants gives your customers in Downers Grove or anywhere in the state of Illinois quick contact with an effective technical support group with substantial background offering phone help and online troubleshooting for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center the reputation as a crucial contributor to business productivity, and Progent's policy is to solve rather than just document technical problems.
- Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Team provides remote advanced engineering support and education in specific application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting, programming, and education for Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's expertise, customization, and training services, go to Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Downers Grove, or anywhere in the state of Illinois, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to fit your environment so your network support is proactive and automated. By exposing possible problems before they result in crashes, system monitoring can avoid disruptive and costly service crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments powered by a combination of OS platforms.
To contact Progent about emergency online assistance with Microsoft, macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Downers Grove or anywhere in the state of Illinois, Progent's phone-based computer support specialists are ready to provide professional and economical IT support the instant your business requires it. Long experience delivering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to solve network problems quickly while eliminating the expense and lost productivity that comes with on-site service calls.
Even if your Downers Grove company relies on a local independent support technician or employs a full time IT staff that know how to deal with typical computer problems, Progentís Microsoft certified engineers are available to provide an easy and seamless virtual expansion of your on-site resources for situations when your regular service personnel either lack the bandwidth or the expertise to address unexpected system emergencies or especially complicated integration projects.
Features of Progent's Online Computer Support for Downers Grove
Progent's online help, Internet-based troubleshooting, network security consulting, and network administration services offer offices in Downers Grove or anywhere in the state of Illinois the greatest leverage for your support investment. Whether you require occasional phone help and remote troubleshooting or full-time Help Desk services and system management, Progent's experts can provide your company enterprise-level network support while permitting you to avoid the expense and hassle of carrying a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to companies in Downers Grove and is also ideal for networks in geographic areas of Illinois that have a limited supply of consultants with in-depth experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad range of Microsoft support utilities, technical databases, and on-going training.
- Per Minute Rates to Minimize Costs
Progent offers remote support on a per-minute basis, so you are charged only for the services you receive. Progent has no minimum fee for online help and asks for no monthly retainer for services provided during normal business hours. This protects you from paying big bills for quick repairs.
- Access to Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco can provide access to authorized professionals with experience in planning, deploying, and troubleshooting networking environments based on Cisco products. Progent can offer a CCIE or CCNP to show you how to create high-speed, reliable, and secure infrastructure for local and remote networking.
- Application Specialists Team
Progent's core consulting services include system integration, MS Exchange Server consulting, network security design, and Help Desk sharing services. Progent's Application Experts Team offers in-depth consulting expertise in specific application areas. Help offered by the Application Experts staff covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project Expertise
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Power BI Solutions
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Project Management and Software Development
MySQL Project Management and Software Development
Apple Macintosh Support
Amazon Marketplace Web Service Programming
By offering a convenient centralized resource for IT generalists and application experts, Progent can deliver timely, affordable, and comprehensive information technology solutions that align with the specific requirements of your company.
- Sophisticated Remote Access Tools
Secure online connectivity allows Progent's service experts to see precisely what your customers see. This makes it easier to produce fast fixes to issues that might otherwise require a costly personal visit. Cutting-edge remote access software and expert engineers together allow Progent to resolve most network issues quickly and economically. Progent is an industry leader in online support and automated system analysis.
- Support for Leading VPN Gateways
Progent can provide secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24x7 Service for Maximum System Uptime
For businesses with line-of-business applications, Progent can provide optional round-the-clock online technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended specifically for budget-conscious businesses whose clients need immediate access to a Help Desk Call Center with expert phone support and complete escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical experience, fine tuned support tools, and familiarity with corporate IT allow companies to escape the limitations of exclusive reliance on smaller consulting firms, independent freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Network Support from Progent?
- Certified Knowledge of Microsoft's Entire Range of Server Platforms
Progent can provide in-depth expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration help, Windows Server 2008 migration, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 integration, MS Exchange 2016 Server planning and deployment, Exchange 2013 integration, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for remote support and on-site visits by the minute. As a result, you owe exclusively for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment for services provided during regular business hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for fast solutions so you will not be forced to allow simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or small service firms who offer scant documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation transmitted by each staff member to each customer. The discipline of detailing and organizing service records allows more effective service and eliminates a slew of typical problems such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock system tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can keep your information network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.