Immediate Remote Troubleshooting for Downers Grove Illinois IT Networks
Urgent Phone Support for Downers Grove NetworksFor companies located in Downers Grove Illinois, Progent provides remote help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online support to businesses in every state in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle complex infrastructure problems, as well as the services of CISSP-qualified security experts to handle high-level security design and diagnostic jobs.

Progent's online technical support experts offer excellent value because they possess the practical background and are equipped with the sophisticated tools required to solve most information system problems quickly. This reduces direct expenses because service calls use up fewer billable consulting minutes. Remote help also avoids the expense of sending a consultant to your location. Your organization saves even more in indirect expenses by reducing or eliminating network downtime and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's advanced remote consulting expertise is particularly helpful for organizations that are dependent on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.

Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you receive. In contrast to typical online service companies, Progent requires no initialization charge or minimum payments. Progent's per-minute billing unit and simple model for pricing save you from situations where fast repairs manage to end up as substantial bills. Progent's penchant for solving technical issues quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an array of customized technologies and field-tested processes that permit the maximum degree of efficiency for remote engineering help and troubleshooting for computer systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to access your system without compromising system security.

Progent's proven service database system maintains comprehensive documentation for all service that Progent's clients have been provided. Progent's team service personnel have access to the details of services provided to every customer by any Progent engineer. This history of anomalies and responses is organized as a conveniently searchable support database that permits Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and working associations with major industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and allow fast response from vendors' internal product engineers with the result that Progent's online consulting experts are able to determine the most efficient resolutions promptly.

Remote services available from Progent to customers in Downers Grove Illinois include:

ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the world's top corporations. Progent's ProSight suite of outsourced network management services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight ASM protects local and cloud resources and offers a single platform to manage the complete threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product companies to create ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup processes and allow non-disruptive backup and fast restoration of critical files, apps, images, and virtual machines. ProSight DPS lets you avoid data loss caused by hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned insiders, or software bugs. Managed backup services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of any size a versatile and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic information system. In addition to maximizing the protection and functionality of your computer environment, Progent's software/firmware update management services free up time for your IT staff to focus on more strategic projects and tasks that derive the highest business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices. Using 2FA, whenever you log into a protected online account and enter your password you are asked to confirm who you are on a device that only you have and that uses a different network channel. A broad selection of devices can be utilized for this added means of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register multiple validation devices. To find out more about Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of in-depth management reporting utilities designed to work with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that require important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery system that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for special information technology programs. Billing charges for longer-term consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these special fields of computer technology allows clients to execute major initiatives economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk support alternatives for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk sharing services allow your business to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution based on the leading PSA tool for handling end-user service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Help Desk team of veteran information technology experts gives your customers in Downers Grove Illinois quick contact with an efficient network service resource with substantial background providing telephone-based support and online troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk perception as a significant driver of business success, and Progent's aim is to fix and not simply record IT problems.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team offers phone-based advanced consulting expertise and education in special application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information about Progent's expertise, custom development, and training services, visit Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center2, expand or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Downers Grove Illinois remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can tune Operations Manager to suit your business so that your computer support is proactive rather than reactive. By detecting possible problems before they result in network outages, proactive monitoring can head off disruptive and costly network breakdowns. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments that support a combination of platforms.
How Your Downers Grove Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For businesses and startups in Downers Grove Illinois, Progent's online computer support specialists can provide professional and cost-effective IT support the instant your organization requires it. Over two decades of offering online repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to fix network problems rapidly while avoiding the expense and lost time associated with in-person service calls.

Even if your Downers Grove company deals with a regular freelance support technician or employs an in-house organization that know how to handle the majority of computer problems, Progent's Microsoft certified consultants are available to provide a convenient and seamless remote extension of your on-site resources for situations when your regular IT support personnel either don't have the availability or the knowledge to solve unexpected system emergencies or particularly complex integration projects.

Features of Progent's Online Network Support for Downers Grove Illinois
Progent's online support, remote troubleshooting, network security consulting, and system management services give offices in Downers Grove Illinois unparalleled leverage for your IT budget. Whether you need occasional phone support and Internet-based troubleshooting or full-time Help Desk services and system administration, Progent's experts can provide your business enterprise-level network support while permitting you to avoid the expense and hassle of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical expertise, refined support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls of exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

How Does My Business Start Getting Remote Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.



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