Immediate Online Support for Downers Grove Illinois Computer Systems
For companies located in Downers Grove Illinois, Progent provides remote technical support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking problems, plus the assistance of CISA and CISSP-qualified security consultants to handle advanced security architecture and diagnostic jobs.
Progent's online support experts offer exceptional leverage because they have the real-world experience and have access to the advanced tools required to solve most information system issues quickly. Efficient support lowers immediate costs since service calls use up minimal billable minutes. Online support also avoids the expense of dispatching an engineer to your location. Your company saves even more with indirect expenses by minimizing or eliminating system downtime and associated losses stemming from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support expertise is particularly valuable for organizations that depend on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's billing model for online help is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are charged only for the services that you receive. In contrast to typical online service organizations, Progent asks for no service activation fee or minimum payments. Progent's one-minute granularity and clean model for pricing do away with scenarios where speedy. minor repairs somehow end up as substantial tabs. Progent's skill at solving problems quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of optimized technologies and proven processes which allow the maximum level of effectiveness for online help and repair for IT networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to link to your company's network remotely without breaching system security.
Progent's powerful customer support reporting system maintains thorough records of the service that Progent's clients have been provided. Progent's authorized consultants have access to the specifics of services rendered to every customer by any Progent engineer. This history of trouble tickets and responses is structured as a readily retrievable support database that permits Progent's remote technical experts to share their experiences company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft open up other massive support knowledge bases and allow fast access to manufacturers' in-house support staff so Progent's remote service experts can arrive at the best solutions promptly.
Online support offered by Progent to customers in Downers Grove Illinois include:
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Authorized MS Windows Expertise
Progent's Microsoft-certified online support professionals can deliver computer system troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist your company with a wide variety of platform support services such as Windows Server 2022 solution design and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Exchange 2010 management,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop support services to help your business to install, integrate, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's desktop consulting services include offering Windows 11 system design and upgrade assistance and Windows 10 configuration consulting, as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure engineers, and certifies a consultant's network technology knowledge at the expert level. Cisco CCIEs can resolve even the most challenging challenges occurring in network infrastructure design, integration, maintenance, protection, and repair. Cisco CCIEs operate closely with Cisco's internal engineers in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or locating software updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their deep experience enables them to solve problems quickly. In typical instances, less qualified engineers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can connect to your network via sophisticated on-line support tools to perform efficient, safe, and economical analysis and remediation.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area
Progent's CCIEs can provide assistance with the complete line of Cisco's popular selection of networking devices by delivering consulting services such as:
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CISSP and ISSAP Premier Network Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a variety of security solutions to strengthen the immunity of your Windows, macOS and OS X, Linux environment against assaults or help your company to recover quickly following a damaging penetration. Security consulting services offered by Progent include: in depth information security assessment utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast cleanup after malicious attacks; installing firewalls; building secure architectures for remote and mobile communication; protecting your email infrastructure from spam and DHA attacks; and setting up round-the-clock proactive monitoring.
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Hybrid Cloud Integration

Progent offers expert remote consulting to help companies of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that combine physical resources as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Microsoft 365 integration with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable process for recovering applications and services rapidly after an outage. SRM provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and fixes and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to plan, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation independent of the hardware making up the underlying network infrastructure.
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UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer phone-based consulting services to address a broad array of computer technologies including network architecture, messaging solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified administration in networks that include Linux with Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with migration from legacy systems to Windows or Linux-based solutions. Progent's team-oriented approach to solving technical problems enables fast escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This expedites repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can offer urgent remote help analyzing problems within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:
Apple Mac OS X
Sun Solaris
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to utilize the same advanced technology deployed by many of the industry's leading enterprises. The ProSight suite of IT management outsourcing services covers all critical facets of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the complete threat progression including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup product companies to produce ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and track your data backup processes and allow non-disruptive backup and rapid restoration of important files, applications, images, plus virtual machines. ProSight DPS helps you recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed services are best suited for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management provide businesses of any size a versatile and cost-effective alternative for evaluating, testing, scheduling, implementing, and documenting updates to your dynamic information system. In addition to maximizing the security and functionality of your computer network, Progent's patch management services free up time for your IT staff to focus on line-of-business initiatives and activities that derive maximum business value from your network. Learn more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA service plans incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Android, and other personal devices. With Duo 2FA, whenever you sign into a secured application and give your password you are asked to verify your identity via a unit that only you have and that is accessed using a different network channel. A wide selection of devices can be utilized for this second form of authentication including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may designate several verification devices. To learn more about ProSight Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing family of real-time management reporting utilities created to work with the industry's leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding appliances that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so that all potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with information security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup environment that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these important fields of information technology enables clients to execute critical projects economically and on schedule. Progent's project-based remote engineering solutions include:
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Help Desk Services
Progent's Help Desk Call Center service offerings for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle the most issues.
Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the leading PSA tool for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center team of seasoned network experts provides your customers in Downers Grove Illinois quick assistance from a reliable support group with extensive experience providing telephone-based help and online repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk perception as a crucial driver of business success, and Progent's goal is to fix rather than merely document IT problems.
- Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group can supply online professional consulting support and education in special application fields that include ERP, MRP, accounting system customization, and CRM. Progent also offers consulting, programming, and training for popular Microsoft business applications including Microsoft CRM, Project, Office Word, and Office Excel. To read more about Progent's expertise, customization, and training offerings, go to Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide advanced online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of Microsoft System Center2, expand or tune an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Downers Grove Illinois remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can tune Operations Manager for your environment so your IT maintenance is proactive rather than reactive. By anticipating looming trouble spots before they result in crashes, proactive monitoring can avoid inconvenient and costly service crises. Progent can also assist with system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or networks that support a combination of platforms.
How Your Downers Grove Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based assistance with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Downers Grove Illinois, Progent's phone-based network support engineers are ready to deliver effective and affordable IT support the moment your organization needs it. Over two decades of delivering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to repair computer problems rapidly while eliminating the expense and lost productivity that comes with in-person support visits.
Even if your Downers Grove office relies on a local freelance consultant or employs a full time organization that know how to handle typical computer issues, Progent's Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to resolve unexpected network emergencies or especially challenging integration problems.
Benefits of Progent's IT Support for Companies in Downers Grove Illinois
Progent's remote technical help services enable your Downers Grove company to realize the benefits of timely, enterprise-grade IT support without the expense of maintaining a full-time IT staff. Your information system will derive greater strategic worth by being more available, productive, and protected. Advantages to your company include:
- Convenient virtual expansion of your on-site IT resources
With most organizations in Downers Grove Illinois, nearby computer support resources, whether represented by independent consultants or a full-time maintenance staff, can handle the majority of technical problems. However, serious problems sometimes occur when your regular resources are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your usual support technicians. In these cases, Progent's on-call service professionals provide a convenient, quick, and budget-friendly way to augment your local resources and to pass on valuable knowledge to improve your ability to deal with downstream issues locally.
- Reduced Dependence on Freelance Consultants
For network support, smaller offices commonly depend on individual freelance service providers. Although freelance consultants have less internal costs than larger consulting firms and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in training, the lack of backup help may require your company to go without assistance during an emergency. As your company grows, system downtime and trouble with critical applications are more costly. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a dependable source of backup service experts to make sure your IT system stays up and running.
- Build a Scalable Foundation for Smooth Growth
Companies typically begin with an IT system created on a shoestring budget. Lacking a robust framework, band-aid fixes often get piled onto an unstable foundation. As a network grows, stability and expandability problems can impede the success of the business. Such badly built systems need proper analysis, intelligent long-term planning, and broad-based technical expertise to evolve to a network infrastructure that can provide the stable foundation to meet current business demands and ease future growth.
- Work with Problem Solvers Rather Than Technology Vendors
Smaller businesses require guidance and technical education to navigate through an ever more complex maze of technology options capable of promoting business growth and enhancing productivity. Businesses hardly need a computer engineer who is motivated to sell a specific vendor's technology. IT support and product selling can result in a scenario where the recommended
solution is designed around a predetermined technology rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This allows Progent to match IT expertise with the real needs of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT knowledge, fine tuned support tools, and understanding of corporate IT allow companies to avoid the limitations of excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
- Certified Knowledge of Microsoft's Entire Line of Servers
Progent can provide in-depth expertise for Microsoft's powerful server platforms with services such as Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration help, Windows Server 2008 R2 expertise, Windows Server 2003 maintenance, MS Exchange 2019 Server integration, MS Exchange 2016 Server migration, Exchange 2013 integration, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises visits per minute. As a result, you are invoiced just for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no initialization charge and requires no monthly commitment for support services provided during normal working hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick repairs so you won't be forced to allow less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their scope, Progent is able to focus on delivering high-value services where Progent has little competition. Companies who work with trusted freelance consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more robust, protected, and efficient.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating possible issues before they result in lost productivity, system monitoring can save your information network from painful and costly service losses.
How Does Our Company Begin Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.