Fast and Affordable Remote Support for Downers Grove Information Networks
Fast Phone Consulting for Downers Grove NetworksFor businesses in Downers Grove or anywhere in the state of Illinois, Progent provides online technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity experts to handle advanced security architecture and troubleshooting issues.

Progent's online technical support experts offer exceptional value due to the fact that they have the real-world background and have access to the advanced tools necessary to solve most network problems quickly. Efficient support lowers direct costs since service calls require minimal billable minutes. Remote help also eliminates the expense of sending a consultant to your location. Your company saves even more in indirect expenses by reducing or eliminating network downtime and related costs resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive remote technical support know-how is especially helpful in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's pricing model for remote help is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are billed only for the support that you actually get. Unlike typical online service companies, Progent imposes no startup fee or minimum fees. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where speedy. minor fixes manage to end up as big bills. Progent's skill at dealing with technical issues quickly means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a set of customized technologies and field-tested processes which permit the highest degree of efficiency for online engineering help and troubleshooting for information networks of any size. Progent provides safe VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the experts of Progent's Technical Response Center to connect to your system remotely without breaching corporate security.

Progent's proven service database application includes comprehensive histories describing the support that Progent's clients have received. Progent's team consultants have the benefit of the records of assistance provided to each customer by every consultant. This history of trouble tickets and responses is stored as a readily exploitable internal knowledge base that enables Progent's remote technical professionals to share their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's extensive list of accreditations and close relationships with important technology companies such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit priority access to vendors' internal product engineers so Progent's remote consulting specialists can determine the best solutions in the least time.

Online technical support services provided by Progent to clients in Downers Grove and anywhere in the state of Illinois include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate services intended to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's top enterprises. Progent's ProSight suite of IT management outsourcing services covers all key facets of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their networking appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that require critical updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The interview is intended to evaluate your company's ability to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup system that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Billing rates for ongoing consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these special areas of information technology allows customers to complete major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that handles all facets of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging issues.

    Progent’s Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progent’s shared Help Desk service is a collaborative support solution built around the leading PSA platform for handling service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Help Desk Call Center team of experienced network consultants gives your customers in Downers Grove or anywhere in the state of Illinois quick contact with an effective technical support group with substantial background offering phone help and online troubleshooting for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center the reputation as a crucial contributor to business productivity, and Progent's policy is to solve rather than just document technical problems.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Team provides remote advanced engineering support and education in specific application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting, programming, and education for Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's expertise, customization, and training services, go to Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Downers Grove, or anywhere in the state of Illinois, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to fit your environment so your network support is proactive and automated. By exposing possible problems before they result in crashes, system monitoring can avoid disruptive and costly service crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments powered by a combination of OS platforms.
How Your Downers Grove Company Can Contact Progent's Online Service Experts
To contact Progent about emergency online assistance with Microsoft, macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Downers Grove or anywhere in the state of Illinois, Progent's phone-based computer support specialists are ready to provide professional and economical IT support the instant your business requires it. Long experience delivering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to solve network problems quickly while eliminating the expense and lost productivity that comes with on-site service calls.

Even if your Downers Grove company relies on a local independent support technician or employs a full time IT staff that know how to deal with typical computer problems, Progent’s Microsoft certified engineers are available to provide an easy and seamless virtual expansion of your on-site resources for situations when your regular service personnel either lack the bandwidth or the expertise to address unexpected system emergencies or especially complicated integration projects.

Features of Progent's Online Computer Support for Downers Grove
Progent's online help, Internet-based troubleshooting, network security consulting, and network administration services offer offices in Downers Grove or anywhere in the state of Illinois the greatest leverage for your support investment. Whether you require occasional phone help and remote troubleshooting or full-time Help Desk services and system management, Progent's experts can provide your company enterprise-level network support while permitting you to avoid the expense and hassle of carrying a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical experience, fine tuned support tools, and familiarity with corporate IT allow companies to escape the limitations of exclusive reliance on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent adds value by providing:

How Does Our Company Begin Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.