Fast Online Help for Downers Grove Networks
Fast Remote Support for Downers Grove NetworksFor companies located in Downers Grove or anywhere in Illinois, Progent offers online help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered remote support to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote support experts provide exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced technology required to resolve the majority of network issues quickly. Efficient support lowers immediate expenses because service calls require minimal billable minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your company saves even more in incidental expenses by minimizing or eliminating system outages and associated costs resulting from business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's advanced online consulting know-how is especially valuable in environments that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's billing model for remote help is designed to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you pay exclusively for the support that you receive. Unlike typical online support organizations, Progent requires no initialization charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing save you from situations where fast fixes somehow turn into substantial bills. Progent's skill at dealing with problems efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of customized tools and field-tested processes which promote the highest level of effectiveness for online engineering help and repair for information systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's Technical Response Center to communicate with your network remotely without compromising corporate security.

Progent's powerful service database system keeps extensive documentation describing the service that Progent's clients have received. Progent's team consultants have the benefit of the history of services rendered to each Progent customer by every Progent consultant. This history of issues and fixes is stored as a quickly accessible support knowledge base that allows Progent's online technical experts to share their experiences with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and working associations with key industry leaders such as Cisco and Microsoft make available additional vast technical databases and permit quick response from vendors' internal support staff with the result that Progent's online consulting experts can come up with optimal solutions quickly.

Online technical support services offered by Progent to customers in Downers Grove and throughout the state of Illinois include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's top enterprises. The ProSight line of network management outsourcing services covers all critical facets of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire threat progression including protection, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows fast restoration of critical data, applications and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to provide centralized management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating appliances that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that any looming problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup environment that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the services of world-class online consulting professionals for special information technology projects. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these important areas of computer technology enables customers to complete major projects economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Support
    Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Help Desk consulting services can assist you in creating an efficient new Call Center or enhancing your established organization, identifying or enhancing Help Desk Call Center software products to handle the special requirements of your company, or adding occasional online personnel to supplement your in-house Help Desk team to handle high-demand situations such as software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center staff of veteran information technology consultants offers your workers in Downers Grove or anywhere in the state of Illinois fast assistance from a reliable support resource with substantial experience providing phone consulting and online repair service for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center the reputation as a crucial driver of business productivity, and Progent's goal is to resolve and not just report technical problems.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Experts Team provides remote professional consulting expertise and education in special application fields including ERP, MRP, custom financial systems, and CRM. Progent also can provide expertise, programming, and education for Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's expertise, customization, and training offerings, see Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Downers Grove, or anywhere in the state of Illinois, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your environment so your network support is proactive and automated. By detecting potential trouble spots before they grow into downtime, system monitoring can minimize inconvenient and costly service breakdowns. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or environments based on a mix of operating systems.
How Your Downers Grove Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Downers Grove or throughout the state of Illinois, Progent's online computer support specialists can provide expert and affordable IT help whenever your organization has to have it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to fix network problems quickly while avoiding the expense and lost productivity that comes with in-person support calls.

Even if your Downers Grove office works with a local independent support technician or maintains an in-house organization that know how to handle day-to-day network problems, Progent’s Microsoft and Cisco certified consultants are available to provide a convenient and transparent virtual extension of your local resources in cases when your regular service personnel either don't have the availability or the knowledge to solve unexpected system emergencies or particularly tough integration problems.

Advantages of Progent's IT Support for Offices in Downers Grove
Progent's online technical help services enable your Downers Grove organization to enjoy the benefits of immediate, enterprise-grade IT support without the cost of managing a full-time IT organization. Your network will acquire added business worth by being more available, efficient, and protected. Benefits to your business include:

  • Seamless virtual expansion of your local support resources
    For most organizations in Downers Grove or anywhere in Illinois, nearby network service providers, whether consisting of independent consultants or a full-time maintenance staff, can solve the majority of technical issues. However, serious problems might spring up when your regular support personnel are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your onsite support technicians. In these situations, Progent's online service experts offer a convenient, fast, and budget-friendly solution to supplement your local help and to convey valuable information to increase your capability to deal with future problems in-house.

  • Reduced Reliance on Individual Service Providers
    For IT maintenance, smaller businesses commonly rely on independent freelance service providers. While freelance consultants carry smaller overhead than larger support companies and can afford to charge marginally less, they are often overextended, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the absence of fallback help may require your company to go without assistance during an IT crisis. As your network grows, system unavailability and problems with critical software are more costly. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a ready source of reserve service experts to insure your IT system remains up and running.

  • Create a Scalable Foundation for Seamless Growth
    Businesses typically start with an information architecture implemented on a shoestring budget. Lacking a robust infrastructure, slap-dash repairs often get thrown onto a shaky foundation. As a network grows, reliability and expandability issues can hinder the productivity of the business. Such badly designed systems need careful analysis, smart long-term planning, and extensive IT expertise to upgrade to a network infrastructure able to offer the solid foundation to meet vital business demands and facilitate downstream expansion.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller companies require guidance and technical education to negotiate an ever more complex maze of technology alternatives available for accelerating business growth and improving productivity. These companies hardly need a network engineer who is motivated to resell a certain vendor's technology. Network support and product selling can lead to a scenario where the recommended solution is designed around a profitable technology rather than the genuine requirements of a business. Progent avoids these conflicts of interest by selling just services rather than products. This allows Progent to match IT consulting with the best needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical experience, refined remote support tools, and familiarity with corporate IT enable companies to escape the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on industry experience, at the front lines of network support, executing a broad variety of technical projects for an extensive array of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting personnel. This guarantees that you get not just expert IT capability, but also a consultant with proven approaches for applying computer knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person visits by the minute. Consequently, you are invoiced just for received services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services delivered during normal business hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for quick repairs so you will not be tempted to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent has few competitors. Businesses who utilize trusted freelance consultants or who employ internal support staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to provide 24x7 remote tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive availability disruptions.
How Does Our Company Begin Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.