Immediate Online Help for Downers Grove Illinois IT Networks
Urgent Remote Help for Downers Grove SystemsFor companies located in Downers Grove Illinois, Progent provides remote technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with challenging networking issues, plus the services of CISSP-certified cybersecurity consultants to handle advanced security architecture and troubleshooting issues.

Progent's remote support experts provide excellent leverage because they possess the practical experience and are equipped with the advanced technology needed to resolve most information system issues rapidly. Efficient support reduces immediate expenses because solutions accumulate minimal chargeable minutes. Remote support also avoids the cost of sending a consultant to your office. Your company benefits additionally in incidental costs by reducing or eliminating network downtime and associated losses due to business disruption, upset clients, unproductive employees, and distracted management. Progent's extensive remote consulting expertise is especially valuable for organizations that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are invoiced only for the services that you receive. Unlike many online support firms, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing eliminate scenarios where quick solutions manage to turn into major bills. Progent's penchant for dealing with technical issues quickly means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of customized technologies and field-proven processes that permit the highest level of effectiveness for online help and repair for computer systems of all sizes. Progent offers secure VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's online support team to access your network without violating system security.

Progent's proven customer support database application keeps extensive histories of all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the specifics of all help rendered to each Progent client by every engineer. This archive of issues and resolutions is stored as an easily accessible proprietary database that permits Progent's online technical engineers to communicate their experiences with the whole team to ensure that the quality of Progent's support improves over time. Progent's high-level certifications and close associations with key technology companies including Cisco and Microsoft open up other vast support databases and permit fast access to vendors' internal engineering staff so Progent's online service experts are able to arrive at optimal resolutions in the least time.

Remote support offered by Progent to businesses in Downers Grove Illinois include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate managed services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's leading corporations. The ProSight portfolio of network monitoring and management services covers all key areas of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the complete malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup product companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and allow non-disruptive backup and fast restoration of vital files, applications, images, and virtual machines. ProSight DPS lets your business protect against data loss resulting from equipment breakdown, natural disasters, fire, malware like ransomware, human mistakes, malicious insiders, or software bugs. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, applying, and tracking updates to your dynamic information system. Besides optimizing the protection and functionality of your IT network, Progent's patch management services allow your in-house IT team to focus on line-of-business projects and tasks that deliver maximum business value from your network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Android, and other personal devices. With Duo 2FA, when you sign into a protected online account and give your password you are requested to verify your identity on a unit that only you have and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used for this second form of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can register multiple validation devices. To learn more about Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time and in-depth management reporting tools created to integrate with the leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to provide centralized management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious network management activities, WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects. Progent's charges for longer-term consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these important areas of information technology enables clients to execute major projects economically and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Support
    Progent's Help Desk service offerings for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk consulting support can assist you in building an effective new Call Center or revamping your current organization, evaluating or enhancing Help Desk software to address the unique needs of your business, or adding occasional phone support personnel to supplement your internal Call Center team to deal with demanding scenarios such as software transitions, mass updates, or installing new business software.

    Progent's Help Desk team of seasoned information technology experts offers your computer users in Downers Grove Illinois instant contact with an efficient support resource with years of experience offering telephone-based help and online repair service for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center recognition as a key driver of business performance, and Progent's target is to solve rather than merely report network problems.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts Team provides phone-based and in-depth engineering support and education in special business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, custom programming, and training for familiar Microsoft applications such as CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. For more concerning Progent's consulting, programming, and training offerings, go to Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer advanced online and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center2, expand or optimize an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver companies in Downers Grove Illinois remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM for your business so your network support is proactive rather than reactive. By uncovering possible trouble spots before they grow into crashes, automated monitoring can minimize disruptive and costly service crises. Progent can also utilize system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or environments that support a variety of platforms.
How Your Downers Grove Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For businesses and startups in Downers Grove Illinois, Progent's phone-based network support specialists can provide expert and economical IT support whenever your organization needs it. More than 20 years of delivering online repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine online access tools to solve IT problems quickly while eliminating the cost and lost productivity associated with on-premises service calls.

Even if your Downers Grove business works with a local independent support technician or employs a full time IT staff that know how to deal with typical network problems, Progent's Microsoft certified consultants can still provide a convenient and transparent remote expansion of your local resources in cases when your regular IT support personnel either lack the availability or the experience to resolve sudden network emergencies or particularly tough integration problems.

Details of Progent's Remote Computer Support for Downers Grove Illinois
Progent's phone help, remote troubleshooting, system security consulting, and network management services give offices in Downers Grove Illinois the greatest leverage for your support budget. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk services and network administration, Progent's experts can provide your organization world class IT support while permitting you to eliminate the cost and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's online help services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical knowledge, fine tuned support software, and understanding of corporate IT allow businesses to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, at the forefront of network support, performing a wide range of technical projects for an extensive array of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support staff. This guarantees that you get not only world-class IT help, but also a support engineer with proven methods for applying technical knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and in-person help per minute. As a result, you are billed just for received support. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no startup fee and requires no retainer for support services provided during normal working hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for quick fixes so you will not be forced to allow simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent has little competition. Companies who work with familiar freelance service providers or who employ internal IT staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, secure, and efficient.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to offer 24x7 remote tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can save your information network from painful and expensive service disruptions.
How Does My Business Begin Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.

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