Fast Remote Support for Downers Grove Illinois Computer Systems
Fast Online Consulting for Downers Grove SystemsFor companies in Downers Grove Illinois, Progent offers remote help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online support to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and troubleshooting jobs.

Progent's online technical support engineers offer excellent leverage due to the fact that they have the practical experience and are equipped with the advanced tools required to solve most information system problems quickly. Efficient support reduces direct expenses because solutions use up minimal chargeable minutes. Remote support also eliminates the expense of sending an engineer to your location. Your company benefits additionally with incidental expenses by minimizing or avoiding network downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced online technical support experience is particularly helpful for organizations that rely on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's pricing policy for online help is designed to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you are billed only for the support that you receive. In contrast to many online service firms, Progent requires no service activation charge or minimum payments. Progent's per-minute granularity and clean model for billing eliminate scenarios where quick solutions somehow turn into substantial invoices. Progent's penchant for solving problems quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of optimized tools and field-proven methodologies which promote the maximum level of effectiveness for online engineering help and repair for computer systems of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's Technical Response Center to communicate with your company's computer system remotely without breaching corporate security.

Progent's sophisticated service database system keeps thorough histories of the support that Progent's customers have been provided. Progent's staff consultants have the benefit of the specifics of services delivered to every customer by every consultant. This archive of trouble tickets and fixes is stored as an easily accessible proprietary knowledge base that enables Progent's remote support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's support services improves daily. Progent's high-level accreditations and close associations with major industry leaders such as Cisco and Microsoft open up other extensive support knowledge bases and allow priority response from vendors' in-house product engineers so Progent's online service specialists are able to come up with the best solutions quickly.

Remote technical services offered by Progent to businesses in Downers Grove Illinois include:

ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price services designed to allow small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the industry's top corporations. Progent's ProSight series of outsourced network management services addresses all key areas of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the complete malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore technology vendors to produce ProSight Data Protection Services, a selection of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and monitor your backup operations and allow transparent backup and fast recovery of important files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or software glitches. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of all sizes a versatile and affordable solution for assessing, validating, scheduling, implementing, and tracking updates to your ever-evolving IT system. Besides optimizing the security and reliability of your IT network, Progent's software/firmware update management services free up time for your in-house IT staff to focus on more strategic projects and activities that deliver the highest business value from your information network. Read more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo enables one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you log into a secured online account and give your password you are requested to confirm who you are on a device that only you have and that is accessed using a separate network channel. A broad selection of out-of-band devices can be utilized as this added means of ID validation including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may register several validation devices. For details about ProSight Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time and in-depth management reporting utilities designed to integrate with the industry's leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide web-based control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that need critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management personnel and your Progent consultant so that any potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class online consulting professionals for special information technology programs. Billing charges for longer-term consulting projects are set based on the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology enables clients to execute major projects within budget and on schedule. Progent's special online consulting services include:

  • Call Center Services
    Progent's Help Desk Call Center service offerings for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of experienced network consultants offers your workers in Downers Grove Illinois fast assistance from an effective support group with substantial background offering phone help and remote diagnostics for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk the reputation as a crucial driver of business productivity, and Progent's intent is to fix and not just report technical problems.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Experts Team offers phone-based professional consulting support and education in special business application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, customization, and education for Microsoft applications such as CRM, Microsoft Office Project, Office Word, and Office Excel. For more on Progent's consulting, programming, and education services, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center2, expand or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Downers Grove Illinois online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can adapt SCOM to accommodate your business so that your IT maintenance is proactive rather than reactive. By exposing possible trouble spots before they grow into crashes, proactive monitoring can head off disruptive and expensive network failures. Progent can also provide help with system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or environments based on a combination of operating systems.
How Your Downers Grove Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and startups in Downers Grove Illinois, Progent's phone-based computer support specialists can provide professional and economical system support the moment your business requires it. More than 20 years of providing online tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine online access tools to fix network problems quickly while eliminating the expense and lost time that comes with on-premises service calls.

Even if your Downers Grove office works with a local independent consultant or employs an in-house IT staff that know how to deal with ordinary network issues, Progent's Microsoft certified engineers can still provide a convenient and transparent virtual extension of your on-site resources in cases when your regular service personnel either don't have the time or the experience to fix sudden system crises or particularly tough integration projects.

Advantages of Progent's Network Help for Offices in Downers Grove Illinois
Progent's remote network troubleshooting services enable your Downers Grove organization to have the benefits of on-call, enterprise-grade network support without the expense of managing a full-time IT staff. Your network will derive added business value by becoming increasingly available, efficient, and secure. Advantages to your company include:

  • Seamless virtual expansion of your local support resources
    For most companies in Downers Grove Illinois, local network service resources, whether represented by outside consultants or a full-time IT staff, can deal with typical network problems. However, serious problems can spring up when local support personnel are too busy or unavailable, and some problems may be associated with technology that is beyond the scope of your usual support personnel. In these cases, Progent's online support specialists offer an easy, quick, and economical way to augment your regular help and to pass on valuable knowledge to improve your ability to resolve downstream problems locally.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller offices often depend on individual freelance consultants. While freelance service people have smaller internal costs than larger service firms and can often charge lower rates, they are sometimes overextended, making it impossible to respond quickly to crisis situations. If an independent service provider is busy with another client, ill, on vacation, or in training, the absence of backup personnel may force your business to wait for help during an emergency. As your company grows, system unavailability and trouble with vital software are more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a dependable source of reserve support experts to insure your IT system remains available.

  • Build a Scalable Basis for Seamless Growth
    Companies often begin with an IT architecture created on a modest budget. Without a proper framework, band-aid fixes can get thrown onto an unstable foundation. When a network grows, reliability and scalability issues can hinder the success of the organization. Such poorly designed environments require careful assessment, intelligent strategic planning, and wide technical expertise to evolve to a network architecture able to deliver the stable foundation to meet critical business requirements and simplify downstream growth.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller companies need guidance and technical training to negotiate an ever more complex maze of product alternatives capable of promoting business growth and enhancing productivity. These companies do not need a computer engineer who is motivated to sell a certain vendor's technology. Network consulting and product sales can result in a scenario where the recommended solution is built around a predetermined technology rather than the true requirements of a client. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to align technical expertise with the best interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT experience, fine tuned support tools, and familiarity with enterprise networking enable businesses to avoid the limitations associated with excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.



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    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware.

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    Barracuda Backup is an affordable, subscription-based backup/restore platform for small and mid-size organizations. A Barracuda Backup solution can include a custom-designed hardware storage device built by Barracuda or a virtual appliance with comparable features but which uses your existing storage infrastructure. Barracuda Backup protects vital company data generated on-premises, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a wide range of consulting services to help you to design, integrate, manage and repair a BDR system built on Barracuda Backup.

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