Fast and Affordable Remote Technical Support for Downers Grove Networks
For companies in Downers Grove or anywhere in Illinois, Progent provides online technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote support to companies in every state in the U.S. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure issues, plus the services of CISSP-certified security experts to help with high-level security design and diagnostic issues.
Progent's remote support experts provide excellent leverage because they have the practical experience and are equipped with the advanced technology needed to resolve most network issues rapidly. Efficient support reduces direct costs since solutions accumulate fewer billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your office. Your company saves additionally with indirect expenses by reducing or eliminating system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote consulting expertise is especially helpful for organizations that depend on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.
Progent's billing model for remote help is structured to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you pay just for the services that you receive. Unlike many remote support organizations, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and simple policy for pricing save you from scenarios where fast fixes manage to end up as substantial tabs. Progent's skill at handling problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of customized technologies and field-tested methodologies which promote the highest degree of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent provides protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's remote service group to connect to your network remotely without violating network security.
Progent's proven service reporting system keeps extensive records describing the support that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of services provided to every customer by any consultant. This archive of issues and solutions is stored as a readily exploitable support database that allows Progent's online support experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and close relationships with major technology companies such as Cisco and Microsoft make available other massive support knowledge bases and permit priority access to manufacturers' internal support staff so Progent's remote consulting specialists are able to find the best resolutions promptly.
Online support services available from Progent to clients in Downers Grove and anywhere in the state of Illinois include:
Certified MS Windows Experts
Progent's Microsoft-certified remote support professionals can provide computer system problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help your company with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2013 application development,
Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of affordable desktop consulting and support services to help your business to install, configure, repair, and administer workstations and notebooks powered by Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for network engineers, and validates a person's networking knowledge at the expert level. Cisco-qualified CCIEs can deal with even the most stubborn issues surrounding network design, integration, administration, compliance, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS network administration tools and developing alternate approaches or identifying software updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their broad experience permits them to resolve problems rapidly. In many cases, less experienced engineers can wrestle for hours or days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can communicate with your computer system via sophisticated on-line troubleshooting technology in order to perform fast, safe, and affordable diagnosis and repair.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's top-selling selection of networking appliances. Cisco infrastructure support provided by Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers consulting, Catalyst switch consulting services, Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco VoIP phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Wireless Access Points deployment help, Cisco wireless controllers support Services, Cisco Security and VPN engineering help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and onsite wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's qualified CISM and CISSP security and compliance consultants can provide a variety of system protection services to strengthen the immunity of your Windows, macOS and OS X, or Linux network against internal or external threats or help you to clean up rapidly after a damaging penetration. Security services available from Progent include: comprehensive data security and compliance assessment using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; integrating firewalls; building safe techniques for remote and mobile access; defending your email infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support to help organizations of any size connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that combine on-premises IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent runbook for recovering services quickly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide online support services to address a wide array of information technologies including network architecture, messaging systems, system and operational security, plus UNIX and Windows coexistence. For server consolidation and easy administration in networks that include Linux with Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from older applications to MS Windows or Linux-based solutions. Progent's group-based approach to solving network problems promotes quick escalation, when required, to engineers with appropriate experience to handle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers service costs.
Important Linux versions for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same advanced technology deployed by many of the world's top corporations. The ProSight series of network monitoring and management services addresses all key facets of information technology including email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the complete threat progression including filtering, detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical data, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to provide web-based management and comprehensive protection for all your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that all potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's ability either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup/recovery system that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT projects. Billing rates for ongoing consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology allows clients to execute major projects economically and on time. Progent's special remote consulting solutions include:
How Your Downers Grove Business Can Contact Progent's Online Support Professionals
Help Desk Support
Progent's Help Desk support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who lack the money or time to build and maintain an internal Help Desk Call Center but who need quick response from a reliable Call Center with professional telephone assistance plus the expertise to escalate the most challenging trouble tickets to high-level engineers.
Progent's Call Center consulting expertise can assist you in building an effective new Help Desk Call Center or revamping your current organization, selecting or modifying Help Desk application software to meet the special needs of your company, or providing temporary online staff to reinforce your internal Call Center group to deal with demanding scenarios such as software transitions, mass updates, or rolling out new business software.
Progent's Help Desk Call Center staff of experienced network experts offers your clients in Downers Grove or anywhere in the state of Illinois fast assistance from a dependable network service resource with substantial experience delivering phone support and remote repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center recognition as a key driver of company productivity, and Progent's target is to resolve rather than just document technical problems.
- Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting Group provides online and in-depth engineering support and training in key application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for popular Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's expertise, custom programming, and training services, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Downers Grove, or anywhere in the state of Illinois, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM for your business so your network support is proactive and automated. By anticipating potential trouble spots before they expand into downtime, automated monitoring can avoid disruptive and costly network failures. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that incorporate multiple OS platforms.
To get in touch with Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Downers Grove or throughout the state of Illinois, Progent's online computer support specialists are ready to provide expert and cost-effective system help the instant your organization requires it. More than a decade of delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine online connectivity technology to fix network problems quickly while eliminating the cost and lost time that comes with in-person service calls.
Even if your Downers Grove business works with a local freelance support technician or maintains a full time IT staff that know how to handle ordinary network problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote extension of your local resources for situations when your usual IT support personnel either don't have the time or the experience to handle unexpected system emergencies or particularly complicated integration problems.
Details of Progent's Remote Computer Services for Downers Grove
Progent's online help, remote troubleshooting, system security consulting, and system administration services offer offices in Downers Grove or throughout the state of Illinois unparalleled leverage for your support budget. Whether you need one-time telephone help and remote network repair or ongoing Help Desk outsourcing support and network administration, Progent's professionals can provide your organization enterprise-level IT support while allowing you to eliminate the cost and hassle of carrying a large in-house IT organization. Highlights of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to companies in Downers Grove and is also ideal for networks in geographic regions of Illinois that lack consultants with in-depth expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the use of a wide range of Microsoft support utilities, service databases, and continuing education.
- Per Minute Billing to Minimize Expenses
Progent provides remote support on a per-minute basis, so you are charged only for the services you receive. Progent asks for no minimum fee for online help and asks for no periodic subscription fee for services provided during regular working hours. This saves you from facing big invoices for routine repairs.
- Availability of Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco can provide help from on-staff specialists with skill in designing, deploying, and supporting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and protected infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's core support offerings include technology integration, MS Exchange Server consulting, network security design, and Help Desk Call Center support. Progent's Application Experts group offers in-depth consulting expertise in critical business applications. Help available from the Application Experts staff covers:
Dynamics GP Support and Programming
MS Project and Project Online Support
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Training
Business Information (BI) Reporting Development and Training
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 migration, SQL Server 2016 Application Programming, and SQL Server 2014 Application Development and Debugging
Oracle Project Management and Software Development
MySQL DBA Services and Application Design
Apple Macintosh Consulting
Amazon MWS Programming
By offering a full service one-stop source for network generalists and application experts, Progent is able to deliver timely, inexpensive, and comprehensive IT solutions that address the unique requirements of your company.
- State of the Art Remote Access Software
Secure online access permits Progent's support professionals to observe exactly what your customers see. This makes it possible to produce quick solutions to issues that could otherwise demand a costly onsite visit. State-of-the-art online access tools and experienced engineers combine to allow Progent to resolve most network problems quickly and affordably. Progent is an industry leader in offsite troubleshooting and remote system analysis.
- Support for Popular VPN Products
Progent can provide safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24-hour Service for Maximum Network Uptime
For companies with mission-critical applications, Progent offers optional 24x7 remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high network uptime.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-conscious companies whose workers need immediate access to a Help Desk service with effective telephone support and full escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical knowledge, fine tuned remote support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls of exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry background, at the front lines of IT support, executing a broad variety of technical projects for an extensive array of clients. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its support staff. This means that you get not just expert technical capability, but also a consultant with proven approaches for using technical knowledge to repair actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises visits by the minute. As a result, you owe just for delivered support. Progent does not impose a higher rate for after-hours or priority service, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for services delivered during normal working hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast fixes so you won't be tempted to permit simple problems to fester.
- Full Documentation of Delivered Services
Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or local service firms who offer minimal documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation transmitted by each consultant to every client. The practice of detailing and organizing service activity allows more effective service and avoids a variety of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only IT service firms to provide round-the-clock remote monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your IT network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.