Fast and Affordable Online Help for Downers Grove Illinois Computer Networks
Urgent Phone Support for Downers Grove NetworksFor companies in Downers Grove Illinois, Progent provides remote technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with complex infrastructure problems, plus the services of CISA and CISSP-certified security experts to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts offer exceptional value due to the fact that they have the real-world background and are equipped with the sophisticated tools necessary to resolve the majority of information system issues rapidly. This reduces immediate expenses since solutions require fewer billable consulting minutes. Online support also eliminates the cost of sending an engineer to your location. Your organization benefits even more in indirect expenses by reducing or eliminating system outages and associated losses due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive remote technical support know-how is especially helpful in environments that are dependent on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's billing policy for online help is designed to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you pay exclusively for the services that you actually get. In contrast to many online support organizations, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and clean policy for billing eliminate scenarios where speedy. minor repairs somehow end up as big invoices. Progent's skill at solving problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of optimized technologies and proven processes that permit the highest degree of efficiency for online engineering help and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's Technical Response Center to access your network without compromising corporate security.

Progent's powerful customer support reporting system keeps detailed records of all service that Progent's clients have been provided. Progent's team engineers have the benefit of the details of all help delivered to every client by any Progent engineer. This database of trouble tickets and responses is organized as a conveniently accessible internal knowledge base that enables Progent's online technical engineers to share their experiences company-wide to make sure that the quality of Progent's support grows over time. Progent's extensive list of accreditations and close associations with major technology companies including Cisco and Microsoft open up other extensive support knowledge bases and permit fast response from manufacturers' internal support staff with the result that Progent's remote consulting specialists can determine optimal resolutions quickly.

Online technical support services provided by Progent to companies in Downers Grove Illinois include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate services designed to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's top enterprises. The ProSight series of outsourced network management services addresses all key areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also help you to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore product vendors to create ProSight Data Protection Services (DPS), a selection of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and allow non-disruptive backup and rapid restoration of critical files, apps, images, and virtual machines. ProSight DPS helps you recover from data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, human error, ill-intentioned insiders, or software glitches. Managed services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed backup services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of all sizes a versatile and affordable alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic IT network. Besides maximizing the security and functionality of your computer environment, Progent's patch management services free up time for your in-house IT team to focus on more strategic initiatives and activities that derive maximum business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity verification on iOS, Android, and other personal devices. Using 2FA, when you log into a secured application and enter your password you are asked to confirm who you are via a device that only you possess and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used as this second form of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may designate several validation devices. To learn more about Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their networking appliances such as routers, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so all looming problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT projects. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to complete major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Help Desk consulting support can assist you in creating an efficient new Help Desk Call Center or improving your established organization, selecting or enhancing Help Desk Call Center application software to address the special needs of your company, or providing temporary online personnel to reinforce your in-house Help Desk Call Center team to handle demanding scenarios such as software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center staff of experienced network professionals offers your computer users in Downers Grove Illinois instant assistance from an efficient support group with extensive experience delivering telephone-based help and online diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a major contributor to company efficiency, and Progent's aim is to fix rather than merely track IT issues.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts Team can supply online and in-depth consulting expertise and education in specific application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To learn more on Progent's consulting, programming, and education services, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center2, extend or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Downers Grove Illinois remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure SCOM to accommodate your environment so your IT support is proactive and automated. By spotting possible trouble spots before they evolve into full-scale emergencies, proactive monitoring can ward off stressful and expensive network breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or systems that support multiple platforms.
How Your Downers Grove Company Can Contact Progent's Online Support Experts
To contact Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Downers Grove Illinois, Progent's phone-based computer support engineers can deliver professional and cost-effective system support the moment your business needs it. More than 20 years of offering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to solve computer problems quickly while avoiding the expense and lost time that comes with on-site service calls.

Even if your Downers Grove organization relies on a regular independent support technician or maintains an in-house organization that know how to handle ordinary computer issues, Progent's Microsoft certified engineers are available to offer an easy and seamless remote expansion of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to resolve sudden system emergencies or especially tough integration projects.

Features of Progent's Online Network Services for Downers Grove Illinois
Progent's phone support, remote troubleshooting, network security consulting, and network administration services offer businesses in Downers Grove Illinois unparalleled leverage for your IT investment. Whether you need one-time phone support and remote network repair or full-time Help Desk support and network administration, Progent's professionals can provide your company world class IT support while allowing you to eliminate the expense and administration overhead of maintaining a full-service in-house IT staff. Highlights of Progent's online help services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical experience, fine tuned support tools, and understanding of corporate IT enable offices to escape the limitations of exclusive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by offering:

How Does Our Company Start Receiving Online Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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    Progent can provide cost-effective remote consulting to help companies to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can assist your IT team with every phase of Amazon AWS integration including requirements analysis, preparedness assessment, architectural design, testing, deployment, centralized administration, performance optimization, software license management, disaster recovery solutions, and security.

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    Progent's Network Help Desk Outsourcing Support Services for PC desktop support are designed especially for small businesses who need immediate access to a Help Desk Service Center with expert phone support and effective escalation options but who have to work within a restricted information technology budget. Key features of Progent's Help Desk Outsourcing Services are Help Desk Phone Support, Optional Remote Access Support, System Assessment, Problem Escalation, Virtual Help Desk Services, Per Minute Billing, and Helpdesk Applications Selection and Deployment.

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    If your business operates a UNIX, Linux, or Sun Solaris environment or a mixed-platform IT environment, Progent's CISM and ISSAP-certified consultants can help your entire organization in a broad array of security areas such as security management procedures, security architecture and models, connection control systems and methodology, software development security, business processes security, physical security, telecommunications, infrastructure and Internet security, and workplace recovery planning. CISM, CISSP and ISSAP stipulate the core competencies and international standards of performance that information security professionals are expected to master. These certification offer executive management the confidence that consultants who have achieved their CISM or ISSAP qualification have demonstrated the experience and theory to offer effective security support and engineering help.

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    Progent's Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or mid-size business deploy and maintain Cisco's security and Virtual Private Network products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both off-site access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are simple to administer and provide the versatility to expand with your changing business needs. Progent's Cisco-Premier network experts are familiar with Cisco's complete line of products targeted at preventing information pilfering, virus and worm outbreaks, Denial of Service attacks, and other security risks to your network. Progent can help you deploy Cisco products to get safe access, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a centralized client access control foundation for user authentication, authorization, and tracking from a graphical Web interface.

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    Progent is a certified Hornetsecurity/Altaro partner and can plan, install, and manage an implementation of 365 Total Backup to safeguard your Microsoft 365 user and group mailboxes, files stored within your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows endpoints.

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    Email Guard by Postini provides continually upgraded spam and virus filtering, content filtering, and protection from email-based directory harvesting and denial of service attacks. Progent is a Postini partner and service firm. If your business is too small to purchase for a standard Postini license, you can still have access to Postini's Perimeter Manager technology via Progent's E-Mail Guard anti-spam and virus protection service offering. Progent's certified email protection professionals can show you how to develop an email security strategy that incorporates anti-spam and antivirus technologies and policies.

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    Progent's Microsoft-certified consultants have more than a decade of experience planning, implementing, enhancing and troubleshooting SCOM environments and can provide companies of all sizes advanced remote or on-premises consulting support for SCOM 2012. Progent can help your company to design a topology for SCOM 2012 servers that provides the performance and resilience needed to monitor your IT resources efficiently, whether your infrastructure are onsite, in the cloud, or a mixed solution. Progent can also assist you to install and set up Microsoft SCOM 2012 management packs based on industry best practices for tracking network fabric and both Microsoft and third-party applications and services. In addition, Progent can deliver fast online or on-premises technical support to help you to remediate critical problems uncovered by Microsoft SCOM 2012.

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    Cisco has designed an extensive product line of routers including routers designed to deliver the security, performance, and reliability demanded by customers from branch offices to worldwide enterprises. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved fault tolerance and system availability. Progent can help you choose and configure Cisco routers to build a reliable infrastructure for your IT system and to make it economical to expand as you add new users, open new offices, deploy new services, open your network to customers and partners, and support a more mobile workforce. Progent can provide expertise in a variety of routers powered by Cisco's IOS operating system, such as the Cisco 800 family of small office routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, Cisco CRS Carrier Routing System for core Networks, plus legacy 3600 and 3700 Series Routers.

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    Progent's Apple Mac support engineers can assist you with a broad range of system foundation areas including network architecture, remote and mobile access, internetwork compatibility, protection, and new technologies including VoIP and high-speed wireless connectivity. For business networks based solely on Apple Mac OS X or for environments that use a combination of Mac, Linux and Windows powered servers and desktops, Progent has the knowledge and depth to handle the complexity of designing, configuring, and maintaining a network architecture that is reliable, safe, productive and supportive of your corporate goals. Progent can help you configure Apple's Xserve enterprise servers, Xserve RAID non-stop storage products, and Apple's Xsan SAN solution. Progent can also provide certified experts to help you with Cisco routers and switches.

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    Progent's ProSight Virtual Hosting and Management service offers complete hosting of a small or mid-size organization's servers in an environment that delivers the highest level of availability and expandability and is also easy to transfer to another host. ProSight Virtual Hosting and management services are built upon mature virtualization techniques that enable small and midsize businesses with mixed- platform IT systems to economize significantly on the expense of capital equipment, infrastructure support, and network management while benefiting from enterprise-class fault tolerance and an unmatched degree of vendor independence.

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    Progent's certified Windows 2000 consulting staff can help you optimize the functionality of your existing Windows 2000 Servers and can streamline network administration, offer technical support and repair, and enhance security. Progent can also show you how to design, rationalize, and execute a strategy to migrate from Microsoft Windows Server 2000 to Windows 2003 Server. Progent is experienced in setting up pilot programs to eliminate the technical risk associated with moving to Windows 2003 Server by uncovering possible hardware and application compatibility problems.

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    E-Mail Guard is Progent's affordable anti-spam and anti-virus service that gives small companies enterprise-quality defense against spam, viruses, directory harvesting, and other types of e-mail-based assaults on computer systems. E-Mail Guard is powered by Postini's perimeter management technology, a comprehensive suite of web-managed antispam and antivirus services that defuse email assaults before they are able to penetrate the company firewall. Perimeter Manager also allows administrators track and control their e-mail systems, regardless of server platform, hardware type, or geographic location.

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