Fast and Affordable Online Technical Support for Downers Grove Illinois Computer Systems
Fast Online Help for Downers Grove SystemsFor businesses located in Downers Grove Illinois, Progent provides online support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity experts to help with advanced security architecture and troubleshooting issues.

Progent's online technical support experts offer exceptional leverage due to the fact that they possess the practical experience and have access to the advanced tools needed to solve the majority of information system issues rapidly. This reduces immediate costs since service calls require minimal chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your organization benefits even more with incidental costs by reducing or eliminating network downtime and related losses due to business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online technical support expertise is particularly valuable for organizations that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.

Progent's pricing model for online help is structured to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you are billed exclusively for the support that you receive. In contrast to typical remote service organizations, Progent requires no initialization charge or minimum fees. Progent's per-minute granularity and simple model for pricing prevent scenarios where speedy. minor fixes somehow end up as substantial bills. Progent's penchant for handling problems efficiently means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of optimized tools and field-tested processes that promote the highest degree of effectiveness for online engineering help and repair for computer networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's online support team to connect to your network without compromising network security.

Progent's powerful technical support reporting system keeps detailed records of the support that Progent's clients have received. Progent's authorized consultants have access to the specifics of assistance provided to every customer by any Progent consultant. This archive of problems and repairs is organized as an easily retrievable support database that enables Progent's remote support engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's extensive list of certifications and working associations with key industry leaders such as Cisco and Microsoft make available other massive technical support databases and allow quick response from vendors' internal support staff so Progent's remote service specialists are able to come up with optimal solutions in the least time.

Remote technical services offered by Progent to customers in Downers Grove Illinois include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions used by many of the world's top enterprises. Progent's ProSight suite of outsourced network management services addresses all critical aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the complete threat progression including blocking, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services (DPS), a selection of offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup operations and enable non-disruptive backup and rapid restoration of critical files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss caused by equipment failures, natural calamities, fire, malware like ransomware, human mistakes, malicious employees, or application glitches. Managed backup services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed backup services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking updates to your dynamic information network. Besides maximizing the protection and functionality of your computer environment, Progent's software/firmware update management services allow your in-house IT team to focus on more strategic projects and activities that derive the highest business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you log into a secured application and enter your password you are requested to verify your identity via a device that only you have and that uses a separate network channel. A broad range of devices can be utilized for this added form of ID validation including an iPhone or Android or watch, a hardware token, a landline phone, etc. You can register multiple validation devices. For details about ProSight Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time and in-depth reporting utilities designed to work with the top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-through or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance expert. The interview is intended to help assess your organization's ability to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special information technology projects. Progent's charges for longer-term consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows clients to execute critical initiatives within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging problems.

    Progent's shared Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of seasoned network consultants provides your customers in Downers Grove Illinois fast contact with a dependable technical support group with substantial experience offering telephone-based help and online repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center perception as a major contributor to company performance, and Progent's policy is to resolve rather than simply track IT issues.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Experts staff can supply phone-based and in-depth engineering expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more on Progent's expertise, custom programming, and training offerings, refer to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer advanced online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center2, extend or tune your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Downers Grove Illinois remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can tune Operations Manager to fit your business so that your network support is proactive and automated. By uncovering looming issues before they expand into crashes, automated monitoring can minimize disruptive and costly information system failures. Progent can also use network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or networks based on a variety of OS platforms.
How Your Downers Grove Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Downers Grove Illinois, Progent's phone-based network support specialists can provide professional and economical IT help whenever your company needs it. Over 20 years of delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote access tools to fix network problems quickly while eliminating the cost and lost time that comes with on-site service visits.

Even if your Downers Grove organization deals with a regular freelance support technician or employs an in-house organization that can handle the majority of network problems, Progent's Microsoft certified engineers are available to offer an easy and seamless virtual extension of your on-site resources for situations when your regular service personnel either don't have the availability or the expertise to fix unexpected system crises or especially complex integration projects.

Advantages of Progent's IT Support for Organizations in Downers Grove Illinois
Progent's online network troubleshooting services allow your Downers Grove organization to enjoy the benefits of on-call, enterprise-class network support without the cost of maintaining a full-time IT staff. Your information system will derive greater strategic value by becoming increasingly reliable, efficient, and protected. Benefits to your company include:

  • Convenient virtual expansion of your on-site support resources
    With most organizations in Downers Grove Illinois, local network service resources, whether represented by independent consultants or an in-house IT staff, can handle the majority of network issues. On the other hand, major troubles can spring up when your regular support personnel are overstretched or absent, and some trouble may be associated with technology that is unfamiliar to your onsite service people. In these instances, Progent's online service experts give you a convenient, quick, and economical way to augment your regular help and to transfer useful information to increase your ability to deal with downstream issues in-house.

  • Reduced Dependence on Freelance Consultants
    For network maintenance, smaller businesses commonly depend on independent freelance service providers. While freelance consultants have smaller overhead than larger consulting firms and can afford to charge lower rates, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, ill, on a trip, or in class, the absence of fallback help may require your company to go without assistance during an IT crisis. As your business grows, network unavailability and problems with critical software are more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a reliable source of backup service experts to insure your IT system is always up and running.

  • Create a Solid Basis for Smooth Growth
    Companies often start with an IT architecture implemented on a shoestring budget. Lacking a proper infrastructure, slap-dash repairs often get piled on top of a shaky foundation. When a company grows, reliability and expandability problems can impede the success of the organization. These poorly built environments require proper analysis, intelligent long-term planning, and broad-based IT expertise to evolve to a network infrastructure able to offer the stable foundation to handle critical business demands and simplify future growth.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller businesses need guidance and technical education to navigate through an increasingly complicated maze of technology alternatives available for promoting business growth and enhancing efficiency. These companies hardly need a computer consultant who is trying to resell a certain vendor's technology. Network support and product selling can lead to a scenario where the recommended solution is designed around a profitable technology instead of the genuine needs of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to match technical expertise with the real needs of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT experience, refined remote support software, and understanding of enterprise networking allow offices to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

How Does My Business Start Getting Remote Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.



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