Fast Online Support for Downers Grove Illinois Computer Systems
Immediate Remote Consulting for Downers Grove NetworksFor companies in Downers Grove Illinois, Progent provides remote help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure problems, as well as the services of CISSP-qualified security consultants to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they possess the practical background and have access to the sophisticated technology necessary to solve most information system issues quickly. Efficient support reduces direct costs since service calls require minimal billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your organization benefits even more with indirect costs by reducing or avoiding system downtime and associated losses stemming from business discontinuity, upset clients, idle employees, and de-focused management. Progent's extensive remote technical support expertise is especially valuable in environments that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's pricing model for online help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the services that you actually get. Unlike typical online service organizations, Progent asks for no startup charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing save you from scenarios where fast solutions manage to end up as major bills. Progent's skill at handling problems efficiently means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized technologies and field-proven processes that promote the maximum degree of efficiency for remote technical support and repair for IT systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's Technical Response Center to access your environment remotely without violating system security.

Progent's advanced technical support database application includes detailed documentation describing all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the specifics of services provided to every Progent client by any Progent consultant. This history of trouble tickets and resolutions is structured as a conveniently retrievable internal database that allows Progent's remote technical experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and close associations with important technology companies including Cisco and Microsoft make available other massive technical databases and allow fast access to vendors' internal engineering staff so Progent's online service experts are able to come up with the best solutions quickly.

Online support offered by Progent to clients in Downers Grove Illinois include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate managed services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all critical facets of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and monitor your backup processes and enable transparent backup and fast recovery of vital files, apps, images, plus virtual machines. ProSight DPS lets you avoid data loss caused by hardware failures, natural calamities, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned insiders, or software glitches. Managed services available in the ProSight Data Protection Services portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these fully managed backup services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a versatile and affordable alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT network. In addition to maximizing the security and reliability of your computer environment, Progent's software/firmware update management services allow your in-house IT staff to focus on line-of-business initiatives and tasks that derive the highest business value from your network. Read more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with Apple iOS, Android, and other out-of-band devices. Using 2FA, when you log into a protected application and give your password you are asked to verify who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized for this added form of ID validation such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can register several verification devices. To find out more about Duo two-factor identity validation services, refer to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to provide centralized management and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that require critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so all looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you�re making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the services of world-class online consulting professionals for contract information technology programs. Billing charges for longer-term consulting projects are set according to the qualifications of the engineers involved. Progent's background in these important fields of information technology enables customers to execute major initiatives within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Help Desk Call Center support programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progents Help Desk sharing services allow your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progents Help Desk Co-management service is a collaborative service desk solution based on the leading PSA platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Call Center staff of veteran network consultants gives your workers in Downers Grove Illinois fast access to a dependable support resource with substantial experience delivering telephone-based support and online troubleshooting for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center perception as a major driver of company success, and Progent's intent is to resolve instead of simply annotate network issues.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts Group offers online advanced engineering support and education in key application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To read more information about Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide world-class remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center2, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Downers Grove Illinois online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can tune SCOM to fit your business so your computer maintenance is proactive rather than reactive. By detecting looming trouble spots before they evolve into full-scale emergencies, system monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft systems, or systems that incorporate a variety of operating systems.
How Your Downers Grove Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and startups in Downers Grove Illinois, Progent's online computer support specialists can provide effective and cost-effective system support whenever your business requires it. More than 15 years of offering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to repair network problems rapidly while avoiding the expense and lost productivity that comes with on-premises service calls.

Even if your Downers Grove office has a regular independent consultant or employs an in-house IT staff that can deal with typical computer issues, Progent's Microsoft and Cisco certified consultants are available to offer an easy and transparent remote expansion of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to handle unexpected network emergencies or especially complex integration problems.

Benefits of Progent's Network Help for Offices in Downers Grove Illinois
Progent's remote support services allow your Downers Grove company to enjoy the benefits of immediate, enterprise-level IT support without the cost of maintaining a full-time IT staff. Your information system will derive added strategic worth by becoming increasingly reliable, productive, and protected. Benefits to your business include:

  • Seamless virtual expansion of your on-site support resources
    With most offices in Downers Grove Illinois, nearby network service providers, whether made up of freelance consultants or an internal maintenance staff, can deal with typical network problems. However, IT crises might strike when local support personnel are too busy or absent, and some problems may stem from IT products that is beyond the scope of your onsite support people. In these situations, Progent's online service professionals give you a convenient, fast, and affordable solution to augment your regular help and to pass on useful information to increase your capability to resolve downstream issues locally.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller organizations often depend on independent freelance service providers. Although independent consultants carry smaller overhead than big support organizations and can afford to charge lower rates, they are sometimes overextended, making it impossible to respond quickly to crisis situations. If an independent consultant is busy with another client, ill, on vacation, or in training, the absence of reserve personnel may force your company to wait for help during an emergency. As your company grows, system unavailability and problems with vital software are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a reliable source of reserve service expertise to insure your network is always available.

  • Create a Scalable Foundation for Smooth Growth
    Organizations often start with an IT architecture created on a modest budget. Lacking a scalable framework, slap-dash fixes often get piled onto a weak foundation. As a company grows, stability and expandability problems can impede the success of the business. These badly designed environments require proper analysis, intelligent long-term planning, and wide technical knowledge to upgrade to a system infrastructure able to deliver the solid foundation to meet critical business requirements and simplify downstream expansion.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller organizations require advice and technical education to negotiate an ever more complex maze of technology options capable of promoting business success and enhancing efficiency. Businesses hardly need a network engineer who is trying to sell a specific vendor's products. IT support and product sales can lead to a situation where the proposed solution is built around a predetermined technology rather than the genuine needs of a business. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to match IT consulting with the real interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT knowledge, fine tuned support tools, and understanding of corporate IT enable companies to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

How Does Our Company Start Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.

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    Progent's certified ISA Server consultants have extensive experience configuring Microsoft ISA Server-based security solutions for information systems with many sites, mobile users, and mission-critical eCommerce applications. Progent's ISA Firewall experts are available to assist your company in designing and deploying an installation of ISA 2000 Server or ISA Server 2004 that supports your information security requirements without adversely restricting your network accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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    Progent provides high availability load balancing consulting that addresses system load balancing, load balanced applications, LAN/WAN backbone routing, and content delivery technology such as Cisco Content Engine. fault tolerant load balancing providers for which Progent can provide consulting expertise include Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco CSS, Cisco Distributed Director and LocalDirector 400 series, and F5 Networks 3-DNS.

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    Dynamics GP Accounting Specialists

    important features of Microsoft Dynamics GP/Great Plains accounting include a modular design that lets you buy just the components you need, a standards-based foundation based on Microsoft technologies to protect your investment and offer a highly integrated environment, enhanced reporting capabilities that allow you to monitor all activities, revenues and spending and sales trends, integration with Microsoft Office to enable access to corporate information, the capability to integrate data from virtually any db software or workstation application into Microsoft Dynamics GP/Great Plains, plus an open design that makes it easy to create custom programs. Progent can show you how to configure and support a reliable, secure server and communications infrastructure to support Microsoft Dynamics GP/Great Plains, and can offer expert GP/Great Plains consultants to help you turn the powerful features of Dynamics GP/Great Plains business accounting software into a productive business solution.

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    Small Office Network Assessments

    For small businesses interested in Progent's network support outsourcing, design expertise, or technical support services, phone 800-993-9400 or send email to

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  • Sun Solaris Remote Engineer
    Immediate Solaris Remote Consultant

    Progent provides nationwide urgent technical support and troubleshooting services for companies who operate UNIX, Linux, or Sun Solaris networks or whose IT systems include a combination of UNIX/Linux and Microsoft Windows technology. Remote network consulting offers maximum return for your IT budget by protecting user productivity and shortening the hours billed for network analysis and repair. Advanced online support tools and skilled technicians and engineers allow Progent to handle most network issues without wasting time and expense by going to your site. In most of cases your IT issues can be remediated by telephone or through a mix of telephone help and remote network analysis. Progent can put you in touch with Cisco certified CCIE network experts and CISA premier security professionals to help you with the toughest network issues.

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