Fast and Affordable Online Troubleshooting for Downers Grove Computer Systems
Fast Online Consulting for Downers Grove SystemsFor companies in Downers Grove or anywhere in Illinois, Progent provides remote help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure problems, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to handle advanced security design and diagnostic jobs.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they have the practical experience and are equipped with the sophisticated tools required to solve most network issues rapidly. This reduces immediate costs since solutions require fewer billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your location. Your organization benefits even more in incidental costs by reducing or eliminating network outages and related costs stemming from business disruption, upset clients, idle employees, and distracted executives. Progent's advanced online technical support expertise is particularly valuable for businesses that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's billing policy for online support is structured to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced exclusively for the support that you receive. Unlike many remote service companies, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing do away with situations where speedy. minor repairs manage to end up as major tabs. Progent's penchant for handling technical issues quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of customized tools and proven methodologies that allow the highest degree of effectiveness for remote help and troubleshooting for computer networks of any size. Progent offers secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's online support team to communicate with your company's system without compromising corporate security.

Progent's advanced technical support reporting system keeps comprehensive documentation for the service that Progent's customers have been provided. Progent's authorized consultants have access to the history of support delivered to every client by every Progent consultant. This database of anomalies and fixes is structured as an easily searchable internal database that permits Progent's online technical experts to share their knowledge company-wide to make sure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with important vendors including Cisco and Microsoft open up other extensive support databases and permit priority access to manufacturers' in-house support staff so Progent's online consulting experts can determine optimal solutions quickly.

Remote technical services offered by Progent to companies in Downers Grove and anywhere in the state of Illinois include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the world's leading corporations. The ProSight portfolio of network management outsourcing services covers all key facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical files, applications and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to provide web-based management and comprehensive security for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, optimize and debug their connectivity appliances like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you’re making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's ability either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting experts for contract information technology projects. Billing charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology allows customers to execute critical projects economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk support programs for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all facets of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle complex problems.

    Progent’s Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services transparently between your IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent’s Help Desk sharing service is a collaborative service desk solution built around the top PSA platform for handling end-user service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Call Center team of veteran information technology consultants gives your clients in Downers Grove or anywhere in the state of Illinois immediate contact with a reliable network service resource with substantial background offering telephone-based support and remote repair service for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center recognition as a crucial contributor to company success, and Progent's aim is to fix instead of simply annotate technical issues.

  • Business Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts Group provides remote professional engineering support and education in special business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, programming, and education offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Downers Grove, or anywhere in the state of Illinois, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your environment so that your computer support is proactive and automated. By spotting emerging issues before they evolve into full-scale emergencies, remote monitoring can avoid disruptive and costly network failures. Progent can also utilize system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems that incorporate a variety of OS platforms.
How Your Downers Grove Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online help with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Downers Grove or anywhere in the state of Illinois, Progent's online network support specialists are ready to provide expert and cost-effective IT help the moment your organization needs it. More than a decade of providing remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine remote access technology to solve network problems rapidly while avoiding the cost and lost productivity associated with on-site support calls.

Even if your Downers Grove organization deals with a regular independent consultant or maintains a full time IT staff that know how to deal with day-to-day network issues, Progent’s Microsoft certified engineers can still provide an easy and transparent remote expansion of your on-site resources in cases when your regular service personnel either lack the time or the knowledge to resolve sudden network crises or particularly complex integration projects.

Benefits of Progent's Network Help for Offices in Downers Grove
Progent's remote technical help services enable your Downers Grove business to have the benefits of timely, world-class network support without the cost of maintaining an in-house IT organization. Your information system will derive greater strategic worth by becoming more available, efficient, and protected. Advantages to your business include:

  • Seamless remote expansion of your local support resources
    For most offices in Downers Grove and throughout Illinois, local network support providers, whether represented by independent consultants or an internal IT staff, can deal with typical network issues. On the other hand, serious problems can spring up when local support personnel are too busy or absent, and some trouble may stem from technology that is unfamiliar to your usual service technicians. In these cases, Progent's online support specialists give you a convenient, quick, and budget-friendly way to augment your regular resources and to pass on useful knowledge to improve your ability to deal with future issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller businesses commonly depend on individual freelance service providers. While freelance service people carry smaller overhead than larger service firms and can afford to charge marginally less, they are often overbooked, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, ill, on a trip, or in training, the absence of fallback help may require your company to go without help during an emergency. As your network grows, system unavailability and problems with critical applications are more expensive. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a reliable source of reserve service experts to make sure your network stays available.

  • Build a Solid Foundation for Seamless Growth
    Businesses often start with an information architecture created on a modest budget. Lacking a robust framework, band-aid repairs often get thrown onto an unstable foundation. As a network grows, reliability and scalability issues can impede the productivity of the business. These poorly built systems need careful analysis, intelligent long-term planning, and wide IT knowledge to evolve to a network infrastructure that can provide the solid foundation to meet current business demands and simplify downstream growth.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller companies require guidance and technical training to navigate through an ever more complex maze of technology options capable of promoting business success and enhancing productivity. They hardly need a computer engineer who is trying to resell a certain vendor's technology. Network consulting and product sales can lead to a scenario where the proposed solution is built around a predetermined technology instead of the true requirements of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This allows Progent to align IT consulting with the real interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical expertise, fine tuned remote support software, and familiarity with corporate IT allow businesses to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on professional background, in the trenches of network support, performing a wide variety of IT projects for a large mix of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This means that you get not only world-class technical capability, but also a consultant with proven approaches for applying technical knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and in-person help per minute. As a result, you are charged only for received services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no minimum fee and requires no monthly commitment for services provided during normal business hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you won't be tempted to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent faces few competitors. Companies who utilize familiar freelance consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and efficient.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few support companies to offer round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can save your IT network from stressful and costly service disruptions.
How Does Our Company Start Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.