Fast Online Troubleshooting for Downers Grove Illinois Networks
For businesses located in Downers Grove Illinois, Progent offers remote support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, as well as the services of CISSP-accredited cybersecurity experts to help with advanced security architecture and troubleshooting jobs.
Progent's online support engineers provide exceptional value due to the fact that they have the real-world experience and have access to the advanced tools needed to resolve the majority of information system problems quickly. This lowers immediate costs because solutions use up fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your organization benefits even more in indirect expenses by reducing or avoiding system downtime and related costs stemming from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced online technical support experience is especially important in environments that depend on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an alternative.
Progent's billing policy for online help is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay just for the services that you actually get. Unlike typical remote service companies, Progent asks for no startup charge or minimum fees. Progent's per-minute billing unit and clean model for pricing eliminate scenarios where speedy. minor solutions somehow end up as substantial tabs. Progent's penchant for dealing with problems quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of customized technologies and proven methodologies which allow the highest level of efficiency for online technical support and repair for information systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's online support team to link to your computer system remotely without breaching corporate security.
Progent's advanced technical support reporting system stores extensive histories describing the support that Progent's customers have received. Progent's staff engineers have access to the details of support delivered to each client by any Progent consultant. This history of anomalies and resolutions is organized as an easily exploitable support database that enables Progent's remote support professionals to share their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's advanced accreditations and working associations with important vendors including Cisco and Microsoft open up additional extensive support knowledge bases and allow priority response from vendors' in-house support staff so Progent's remote consulting experts can find optimal solutions in the least time.
Remote support services offered by Progent to customers in Downers Grove Illinois include:
Authorized Windows Expertise
Progent's Microsoft-certified remote service experts offer computer problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can assist your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of affordable desktop consulting and support services to help you business to install, configure, repair, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services include providing Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for networking engineers, and indicates a person's networking skills at the expert level. Cisco CCIEs know how to deal with even the most difficult challenges surrounding network infrastructure planning, installation, management, compliance, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS Software network administration tools and developing alternate approaches or locating program patches. Cisco CCIEs are an excellent value since their broad experience permits them to solve problems rapidly. In typical cases, less qualified service providers can struggle for hours or days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can connect to your computer system using state-of-the-art remote troubleshooting technology to perform quick, secure, and affordable analysis and repair.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area
Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading family of connectivity devices. Cisco infrastructure expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support, Nexus switch consulting, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco VoIP phones and IP video phones support and wireless IP phones integration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Wireless Access Points planning and integration support, Cisco wireless controllers consulting, Cisco VPN and Security Setup and troubleshooting expertise, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of system protection solutions to strengthen the immunity of your Windows, Apple macOS and OS X, or Linux network against attacks or assist your company to clean up quickly following a damaging breach. Security consulting services offered by Progent cover thorough data security and compliance assessment utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick cleanup after virus and worm assaults; configuring firewalls; designing secure mechanisms for off-site and mobile communication; guarding your email infrastructure from spam and DHA attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting support to help organizations of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent workflow for recovering applications and services quickly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and fixes and can generate reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide online consulting services to cover a wide range of information technologies such as system architecture, email solutions, network and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy management in networks that incorporate Linux-based systems with Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with transitioning from legacy systems to MS Windows or Linux solutions. Progent's group-based approach to solving technical problems promotes quick escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support costs.
Major Linux variants for which Progent offers expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the world's top enterprises. The ProSight line of network monitoring and management services covers all critical aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the complete threat lifecycle including filtering, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, applications and VMs that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex management activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so all potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's ability either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery environment that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT projects. Billing rates for longer-term consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these special areas of information technology enables clients to complete critical initiatives economically and on schedule. Progent's special online consulting services include:
How Your Downers Grove Company Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the leading PSA tool for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Call Center staff of veteran information technology professionals gives your computer users in Downers Grove Illinois quick communication with an effective support group with years of background providing telephone-based support and remote troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center recognition as a major enabler of company productivity, and Progent's aim is to fix instead of just track network problems.
- Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts staff provides remote professional engineering expertise and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's expertise, programming, and training services, see Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver organizations in Downers Grove Illinois online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM for your environment so your network support is proactive and automated. By exposing possible problems before they result in downtime, proactive monitoring can minimize disruptive and costly network breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that support a variety of OS platforms.
To get in touch with Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Downers Grove Illinois, Progent's phone-based computer support engineers can deliver expert and cost-effective IT support the instant your company needs it. Long experience delivering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to fix IT problems quickly while avoiding the expense and lost time associated with on-site service calls.
Even if your Downers Grove organization deals with a local independent support technician or employs an in-house IT staff that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the knowledge to resolve unexpected network crises or particularly challenging integration problems.
Benefits of Progent's IT Support for Businesses in Downers Grove Illinois
Progent's remote technical help services allow your Downers Grove company to realize the advantages of timely, enterprise-grade network support without the cost of managing a full-time IT staff. Your information system will derive added strategic value by being more available, productive, and protected. Advantages to your company include:
- Convenient remote extension of your local support resources
With most businesses in Downers Grove Illinois, local computer support resources, whether made up of independent consultants or a full-time IT staff, can resolve typical technical problems. On the other hand, IT crises might strike when local support personnel are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your local support people. In these situations, Progent's on-call support professionals offer an easy, quick, and affordable way to supplement your local resources and to convey useful information to increase your capability to handle downstream issues in-house.
- Less Reliance on Individual Service Providers
For network maintenance, smaller offices commonly depend on independent freelance consultants. Although independent consultants carry less overhead than big consulting companies and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the absence of reserve personnel may require your company to wait for assistance during an IT crisis. As your network expands, network unavailability and trouble with vital software become more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of reserve support expertise to insure your IT system stays up and running.
- Build a Solid Basis for Smooth Growth
Businesses typically begin with an IT system created on a modest budget. Lacking a scalable infrastructure, band-aid repairs often get thrown onto a shaky foundation. As a company grows, stability and expandability issues can hinder the productivity of the organization. These badly designed environments require careful assessment, intelligent strategic planning, and broad-based technical expertise to evolve to a system infrastructure that can provide the solid foundation to meet current business demands and ease future growth.
- Work with Problem Solvers Rather Than Technology Sellers
Smaller companies need advice and technical education to navigate through an ever more complicated maze of product alternatives capable of accelerating business success and improving efficiency. They hardly need a computer engineer who is motivated to resell a certain vendor's products. Network support and product sales can result in a situation where the proposed
solution is designed around a predetermined product instead of the true needs of a client. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to match technical expertise with the real interests of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT expertise, refined support software, and familiarity with enterprise networking enable companies to avoid the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry experience, at the front lines of IT service, executing a wide range of technical tasks for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting staff. This guarantees that you get not only expert IT skills, but also a support engineer with proven approaches for using computer knowledge to fix real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises visits per minute. Consequently, you pay only for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no retainer for support services delivered during normal working hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for fast solutions so you won't be tempted to allow minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their scope, Progent is able to focus on delivering high-value skills where Progent faces few competitors. Businesses who utilize trusted freelance consultants or who maintain internal support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, protected, and efficient.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the only support companies to offer 24x7 system monitoring services based on MS Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering possible issues before they cause lost productivity, system monitoring can keep your information network from painful and costly availability losses.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.