Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area
||500 North Michigan Avenue
Chicago, Illinois 60611
|Sales Phone: 312-800-0223
Link: Chicago Network Support Services
|Downers Grove, IL
||650 Warrenville Rd
Lisle, Illinois 60532
|Sales Phone: 331-251-1422
Link: Downers Grove, IL Network Support Services
||1900 E Golf Rd
Schaumburg, Illinois 60173
|Sales Phone: 847-944-8599
Link: Schaumburg, IL Network Support Services
||1363 Shermer Road
Northbrook, Illinois 60062
|Sales Phone: 224-534-2088
Link: Skokie, IL Network Support Services
Fast Online Help for Downers Grove Computer Networks
For companies located in Downers Grove or anywhere in the state of Illinois, Progent provides remote support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered remote support to businesses in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure problems, as well as the assistance of CISSP-certified security experts to handle advanced security architecture and troubleshooting jobs.
Progent's remote support engineers provide excellent leverage because they possess the real-world experience and have access to the advanced technology needed to resolve most information system problems quickly. Efficient support reduces immediate costs because service calls require fewer chargeable minutes. Online help also avoids the cost of dispatching a consultant to your site. Your company benefits additionally with indirect expenses by reducing or eliminating system outages and associated costs stemming from business disruption, upset clients, idle workers, and de-focused management. Progent's extensive remote technical support experience is especially important for organizations that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.
Progent's pricing policy for online help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you owe just for the support that you actually get. Unlike many online support organizations, Progent requires no startup surcharge or minimum payments. Progent's per-minute granularity and simple policy for pricing do away with scenarios where fast repairs manage to end up as big tabs. Progent's skill at solving technical issues quickly means you saves cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of customized technologies and field-proven processes which ensure the maximum degree of efficiency for online engineering help and repair for IT networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's Technical Response Center to interface to your computer system without violating system security.
Progent's powerful technical support reporting application stores thorough records of the service that Progent's customers have received. Progent's staff consultants have the benefit of the history of services provided to each Progent client by any consultant. This history of anomalies and repairs is stored as a quickly accessible internal knowledge base that allows Progent's remote support experts to share their experiences company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's extensive list of certifications and close associations with important technology companies including Cisco and Microsoft open up additional vast technical knowledge bases and allow fast response from vendors' internal support staff so Progent's online consulting specialists can find the most efficient resolutions in the least time.
Online technical support services available from Progent to customers in Downers Grove and anywhere in the state of Illinois include:
Certified Windows Experts
Progent's Microsoft-certified remote support experts can deliver network problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help you with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server design,
Microsoft Skype for Business migration support, Lync Server 2013 management, and Office Communications Server upgrade,
Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad array of affordable PC desktop services to help you business to deploy, integrate, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure engineers, and certifies an individual's technical knowledge at the expert level. Cisco CCIEs know how to resolve the most difficult issues encountered in network design, deployment, maintenance, security, and repair. Cisco qualified CCIEs operate closely with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management tools and coming up with alternate approaches or locating software patches. CCIEs represent an exceptional value because their broad expertise permits them to fix problems quickly. In common instances, less qualified service providers can struggle for hours or days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can tie into your computer system via sophisticated on-line troubleshooting tools in order to provide quick, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of connectivity devices by delivering services such as:
CISSP and ISSAP Qualified Network Security Specialists
Progent's accredited CISM and CISSP security and compliance experts can provide a variety of system protection services to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist you to recuperate rapidly after a serious penetration. Security services available from Progent cover thorough network security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid recovery from virus and worm attacks; setting up firewalls; establishing secure architectures for remote and mobile connectivity; securing your messaging infrastructure from spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online support services to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a repeatable runbook for restoring applications and services rapidly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also allows transparent testing for site recovery, upgrades and patches and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide phone-based support services to address a broad array of computer technologies such as network architecture, email solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server economization and simplified administration in environments that incorporate Linux with Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to MS Windows or Linux solutions. Progent's group-oriented approach to solving network problems promotes quick escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent online help diagnosing anomalies affecting UNIX/Linux systems based on leading variants of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same advanced technology used by some of the world's top corporations. Progent's ProSight line of outsourced network management services covers all key facets of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and enables fast recovery of vital data, applications and VMs that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver centralized management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that require critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your Progent consultant so that any potential issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology programs. Billing charges for longer-term development or consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these special fields of computer technology allows clients to execute critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Downers Grove Business Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Help Desk programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are well suited for organizations who don't have the money or time to support an internal Help Desk but who need quick response from an efficient Help Desk with professional phone support as well as the ability to escalate the most challenging tasks to high-level engineers.
Progent's Help Desk consulting support can aid you in creating an efficient new Help Desk Call Center or enhancing your current one, selecting or enhancing Call Center software to handle the particular requirements of your company, or providing temporary phone support personnel to reinforce your in-house Call Center team to deal with unusually busy scenarios such as software transitions, mass upgrades, or installing brand new applications.
Progent's Call Center staff of experienced information technology experts offers your workers in Downers Grove or anywhere in the state of Illinois fast communication with an efficient network service resource with extensive background delivering telephone-based help and remote repair service for computer environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a key contributor to company performance, and Progent's intent is to resolve rather than merely track network issues.
- Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Team offers online professional engineering support and training in specific business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's consulting, customization, and education services, see Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver companies in Downers Grove, or anywhere in the state of Illinois, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your business so that your computer support is proactive and automated. By uncovering looming issues before they evolve into network outages, system monitoring can avoid disruptive and expensive information system crises. Progent can also utilize system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments that support a combination of operating systems.
To contact Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Downers Grove or throughout the state of Illinois, Progent's phone-based network support engineers can provide effective and economical system support the moment your company needs it. Long experience delivering remote repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote access tools to fix network problems rapidly while eliminating the expense and lost productivity that comes with in-person service calls.
Even if your Downers Grove organization relies on a regular independent consultant or maintains an in-house IT staff that know how to handle typical network issues, Progentís Microsoft certified consultants can offer an easy and seamless virtual expansion of your on-site resources in cases when your regular service personnel either lack the availability or the experience to deal with sudden network crises or especially tough integration projects.
Benefits of Progent's IT Support for Businesses in Downers Grove
Progent's online support services enable your Downers Grove company to experience the benefits of on-call, enterprise-level network support without the cost of maintaining a full-time IT organization. Your information system will acquire greater business worth by being more reliable, efficient, and protected. Advantages to your business include:
- Seamless remote expansion of your local IT resources
With most offices in Downers Grove or anywhere in Illinois, nearby network support resources, whether made up of freelance consultants or a full-time maintenance staff, can take care of typical network problems. However, serious problems might occur when your regular support personnel are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your usual support personnel. In these situations, Progent's online service experts offer a convenient, fast, and economical way to augment your local help and to transfer valuable information to increase your ability to deal with downstream problems in-house.
- Reduced Dependence on Individual Consultants
For network maintenance, smaller offices commonly rely on independent freelance service providers. Although freelance service people have less overhead than larger consulting firms and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in training, the absence of backup personnel may require your business to go without assistance during an emergency. As your business expands, network downtime and trouble with critical applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a dependable source of reserve service experts to make sure your network stays available.
- Create a Scalable Basis for Smooth Growth
Organizations often start with an information system created on a modest budget. Without a strong infrastructure, slap-dash repairs often get thrown onto an unstable foundation. When a network grows, reliability and scalability issues can impede the success of the organization. These badly designed environments need proper assessment, smart long-term planning, and extensive technical knowledge to upgrade to a system architecture able to offer the solid foundation to meet current business requirements and facilitate future expansion.
- Work with Problem Solvers Instead of Product Vendors
Smaller businesses require guidance and technical education to navigate through an increasingly complicated array of product options capable of promoting business growth and improving efficiency. Businesses hardly need a computer engineer who is attempting to sell a certain vendor's technology. IT consulting and product sales can lead to a situation where the proposed
solution is built around a profitable product rather than the true requirements of a business. Progent avoids these conflicts by selling only services instead of products. This allows Progent to align technical expertise with the best needs of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of technical experience, fine tuned remote support tools, and understanding of corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does My Business Begin Getting Remote Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional experience, at the forefront of IT service, executing a wide variety of technical tasks for an extensive array of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support personnel. This ensures that you get not only world-class technical help, but also a consultant with proven methods for applying technical knowledge to resolve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online service and on-site help by the minute. As a result, you are billed exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services provided during normal business hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for fast fixes so you will not be forced to permit minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their comfort zone, Progent can focus on delivering high-value services where Progent has little competition. Businesses who work with familiar independent consultants or who employ in-house support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to provide round-the-clock system monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, network monitoring can save your information network from painful and costly availability losses.
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.