Fast and Affordable Online Help for Downers Grove Illinois Computer Systems
Fast Remote Help for Downers Grove NetworksFor companies located in Downers Grove Illinois, Progent provides remote technical support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, plus the assistance of CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic issues.

Progent's online technical support experts provide excellent leverage due to the fact that they have the real-world experience and have access to the advanced tools required to solve the majority of information system problems quickly. Efficient support reduces direct expenses because solutions use up minimal chargeable consulting minutes. Remote help also avoids the expense of sending an engineer to your location. Your organization saves additionally with incidental expenses by minimizing or eliminating system outages and related losses stemming from business disruption, disgruntled clients, idle workers, and distracted management. Progent's extensive remote technical support know-how is especially valuable for businesses that depend on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's pricing model for online support is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are charged exclusively for the support that you receive. In contrast to many online service firms, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing do away with situations where fast solutions somehow turn into large bills. Progent's skill at dealing with technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an array of optimized technologies and field-tested processes which permit the highest level of effectiveness for remote help and repair for IT networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's Technical Response Center to connect to your company's computer system remotely without violating corporate security.

Progent's powerful customer support database application stores comprehensive records for the service that Progent's clients have been provided. Progent's authorized consultants have access to the details of support provided to every client by any consultant. This history of anomalies and responses is stored as a quickly exploitable support database that enables Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and working associations with major vendors including Cisco and Microsoft make available other vast support databases and allow priority response from vendors' internal product engineers so Progent's online service specialists are able to arrive at the most efficient solutions promptly.

Remote services provided by Progent to companies in Downers Grove Illinois include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by some of the industry's top enterprises. Progent's ProSight suite of IT management outsourcing services addresses all critical aspects of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product vendors to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup operations and enable transparent backup and fast restoration of vital files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss resulting from equipment failures, natural calamities, fire, malware such as ransomware, user error, ill-intentioned employees, or software glitches. Managed services available in the ProSight Data Protection Services family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these managed backup services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer organizations of all sizes a flexible and affordable solution for evaluating, testing, scheduling, implementing, and documenting updates to your ever-evolving IT system. Besides optimizing the protection and functionality of your computer environment, Progent's software/firmware update management services free up time for your IT staff to concentrate on more strategic projects and activities that deliver the highest business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo supports single-tap identity verification on iOS, Google Android, and other personal devices. With Duo 2FA, whenever you log into a protected online account and give your password you are asked to verify your identity on a unit that only you have and that is accessed using a different network channel. A broad range of out-of-band devices can be used as this second means of authentication including a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. To learn more about ProSight Duo identity validation services, see Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT personnel and your Progent engineering consultant so any looming issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for special information technology projects. Progent's rates for longer-term consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these important fields of information technology allows customers to execute major projects economically and on time. Progent's project-based remote consulting services include:

  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle the most issues.

    Progent's Help Desk consulting support can support you in establishing an efficient new Help Desk Call Center or revamping your established one, evaluating or enhancing Help Desk software products to meet the particular needs of your business, or adding temporary phone support staff to supplement your internal Call Center resources to deal with demanding scenarios like software transitions, major updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of seasoned information technology experts offers your customers in Downers Grove Illinois instant communication with an efficient network service resource with years of background providing telephone-based consulting and remote repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center perception as a crucial contributor to business performance, and Progent's aim is to resolve instead of simply annotate IT issues.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Experts Team provides remote and in-depth engineering support and training in specific application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and education for Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's consulting, customization, and education offerings, go to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in Downers Grove Illinois remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your business so that your computer maintenance is proactive and automated. By exposing looming trouble spots before they evolve into crashes, automated monitoring can minimize disruptive and expensive service breakdowns. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems that incorporate multiple platforms.
How Your Downers Grove Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Downers Grove Illinois, Progent's phone-based network support engineers are ready to deliver professional and cost-effective IT support the moment your company requires it. More than a decade of offering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to repair network problems rapidly while eliminating the cost and lost time that comes with in-person support calls.

Even if your Downers Grove organization has a regular independent consultant or maintains a full time IT staff that can handle day-to-day computer problems, Progent’s Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual extension of your local resources for situations when your regular service personnel either lack the bandwidth or the knowledge to handle unexpected system crises or especially challenging integration problems.

Features of Progent's Remote Network Support for Downers Grove Illinois
Progent's phone support, Internet-based repair, system security consulting, and network management services offer offices in Downers Grove Illinois unparalleled leverage for your IT budget. Whether you need one-time phone help and remote troubleshooting or ongoing Help Desk support and system administration, Progent's experts can provide your business world class network support while permitting you to avoid the cost and hassle of maintaining a large internal IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of technical expertise, refined support software, and understanding of enterprise networking enable companies to avoid the limitations of excessive reliance on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world professional experience, at the front lines of network service, executing a broad variety of IT projects for a large mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This means that you get not only expert IT capability, but also a support engineer with field-tested methods for using technical knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site visits per minute. As a result, you are billed only for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for support services provided during normal business hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for quick fixes so you will not be tempted to permit minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or small support organizations who provide scant documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation transmitted by each staff member to every client. The practice of documenting and organizing support activity results in more effective service and eliminates a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock remote tracking services based on Microsoft Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering possible problems before they result in downtime, network monitoring can keep your IT network from painful and expensive service losses.
How Does Our Company Begin Getting Online Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.



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    Progent's ProSight Virtual Hosting offers advanced virtualization technology, a state-of-the-art data center facility, and the technical expertise of Progent's Microsoft-certified engineering team to provide small businesses with a comprehensive IT outsourcing solution that enhances network dependability and security, reduces management distraction, and lowers expenses. With Progent's Private Cloud Hosting, a small or midsize company can have each of its operating system platforms and key business application servers supported within a safe and fault tolerant data center on a high-performance, non-stop virtual machine set up and supported by Progent's computer support experts.

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    E-Mail Guard is Progent's economical anti-spam and anti-virus managed service that gives small companies enterprise-quality protection against spam, viruses, DHA attacks, and other forms of e-mail-based attacks on computer systems. E-Mail Guard is powered by Postini's Perimeter Manager, a sophisticated library of web-based spam filtering and virus defense services that defuse email assaults before they can penetrate the corporate firewall. Perimeter Manager also allows administrators track and control their email application, irrespective of server platform, hardware type, or data center location.

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