Fast and Affordable Online Troubleshooting for Downers Grove Illinois IT Networks
For businesses in Downers Grove Illinois, Progent offers remote support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve complex networking issues, plus the assistance of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.
Progent's remote support engineers provide exceptional leverage because they possess the practical experience and are equipped with the sophisticated technology required to solve most network issues quickly. Efficient support reduces immediate costs because solutions accumulate minimal chargeable minutes. Online support also avoids the expense of sending an engineer to your location. Your organization benefits even more with indirect costs by reducing or avoiding network downtime and associated costs resulting from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced online consulting know-how is particularly valuable for businesses that are dependent on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's pricing model for remote help is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay only for the services that you receive. Unlike typical online service organizations, Progent requires no startup charge or minimum fees. Progent's per-minute granularity and clean policy for billing avoid situations where speedy. minor solutions manage to end up as big bills. Progent's penchant for disposing of technical issues efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of optimized technologies and field-proven methodologies which promote the maximum degree of efficiency for online engineering help and troubleshooting for information networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's online support team to interface to your network without breaching system security.
Progent's proven technical support database system includes thorough records of all support that Progent's clients have received. Progent's staff engineers have access to the specifics of support provided to each Progent customer by every engineer. This archive of issues and resolutions is stored as a conveniently retrievable internal database that allows Progent's remote support experts to share their knowledge company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and working relationships with important technology companies such as Cisco and Microsoft make available other massive technical knowledge bases and allow fast response from vendors' in-house support staff so Progent's online service experts are able to determine the best resolutions quickly.
Online support services available from Progent to companies in Downers Grove Illinois include:
Authorized MS Windows Experts
Progent's Microsoft-expert online support experts can deliver computer system troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can assist you with a broad variety of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams expertise, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Access Programming,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop support services to assist your company to install, integrate, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network consultants, and validates a consultant's network technology skills at the expert level. Cisco CCIEs know how to deal with the most challenging challenges associated with network planning, deployment, maintenance, compliance, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS Software network management utilities and coming up with alternate approaches or identifying program updates. CCIEs provide exceptional value since their deep experience allows them to resolve problems quickly. In common instances, less seasoned service providers can struggle for hours or even days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can tie into your computer system by means of sophisticated on-line troubleshooting tools in order to perform fast, secure, and affordable diagnosis and remediation.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area
Progent's CCIEs offer help for the entire range of Cisco's popular selection of connectivity appliances by delivering services such as:
CISSP and ISSAP Premier Network Security Professionals
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection services that can improve the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or help your company to recuperate rapidly after a serious penetration. Security consulting services available from Progent cover in depth network security and compliance evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recuperation from virus and worm attacks; installing firewalls; designing secure mechanisms for off-site and mobile communication; securing your messaging system from spam and DHA attacks; and initiating round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting to help businesses of any size integrate their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that utilize on-premises resources along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a consistent process for recovering services quickly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and fixes and can produce reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to design, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer remote support services to cover a wide array of information technologies such as system architecture, messaging solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy administration in environments that include Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from legacy systems to MS Windows or Linux-powered environments. Progent's team-oriented approach to resolving network issues promotes fast escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can provide urgent phone-based assistance analyzing anomalies within UNIX/Linux networks based on popular derivatives of UNIX including:
Mac OS X
IBM AIX OS
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's top enterprises. The ProSight series of network management outsourcing services covers all critical facets of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools packaged within one agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup/recovery environment that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology programs. Billing charges for ongoing development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these special areas of information technology enables customers to execute major projects economically and on time. Progent's special remote consulting solutions include:
How Your Downers Grove Business Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Call Center service options for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues.
Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned information technology experts gives your computer users in Downers Grove Illinois rapid communication with a reliable technical support group with substantial background offering phone consulting and online diagnostics for computer environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk recognition as a major enabler of company productivity, and Progent's goal is to resolve and not simply document network problems.
- Business Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Experts staff offers phone-based professional consulting expertise and training in specific business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. For more information on Progent's consulting, customization, and training services, go to Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent offers businesses in Downers Grove Illinois online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your environment so that your network maintenance is proactive rather than reactive. By uncovering potential issues before they result in network outages, automated monitoring can minimize inconvenient and expensive information system failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems that support a combination of OS platforms.
To contact Progent about emergency remote assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Downers Grove Illinois, Progent's online network support specialists are ready to provide professional and cost-effective IT support the instant your company needs it. More than a decade of offering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access technology to fix IT problems quickly while avoiding the cost and lost time associated with on-site support visits.
Even if your Downers Grove company deals with a regular freelance consultant or employs an in-house IT staff that can deal with day-to-day network problems, Progentís Microsoft certified consultants can offer a convenient and transparent remote expansion of your local resources in cases when your regular IT support personnel either don't have the time or the knowledge to solve unexpected network crises or especially challenging integration problems.
Details of Progent's Remote Network Services for Downers Grove Illinois
Progent's online help, Internet-based troubleshooting, system security expertise, and network management services give businesses in Downers Grove Illinois the greatest leverage for your support budget. Whether you need one-time telephone support and remote troubleshooting or ongoing Help Desk call center services and network administration, Progent's professionals can provide your company enterprise-level IT support while allowing you to eliminate the expense and administration overhead of carrying a large in-house IT organization. Key features of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in Downers Grove Illinois and is also ideal for customers in geographic areas that lack technicians with proven expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a wide array of Microsoft support utilities, service databases, and on-going education.
- By the Minute Billing to Minimize Expenses
Progent provides remote help on a per-minute basis, so you are billed only for the support you use. Progent requires no minimum fee for phone help and asks for no monthly retainer for services delivered during regular working hours. This protects you from paying big invoices for routine fixes.
- Access to Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco can provide access to on-staff professionals with skill in planning, deploying, and supporting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and secure connectivity for local and remote networking.
- Application Specialists Group
Progent's core support services include technology integration, Microsoft Exchange expertise, system security design, and Help Desk Co-management services. Progent's Application Experts Team can provide in-depth consulting support in specific application areas. Support available from the Application Experts Team includes:
Dynamics GP Support and Programming
Microsoft Project and Project Online Support
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and SQL Server 2014 Software Development and Troubleshooting
Oracle DBA Services and Software Development
MySQL Project Management and Software Development
Apple Mac Help
Amazon Marketplace Web Service Programming and Debugging
By offering a convenient one-stop source for IT generalists and specialists, Progent can deliver timely, affordable, and comprehensive information technology solutions that meet the unique requirements of your company.
- Advanced Online Access Software
Protected remote connectivity permits Progent's support professionals to observe precisely what your users see. This makes it possible to find quick fixes to issues that could otherwise require a costly onsite visit. Sophisticated remote connectivity software and experienced engineers combine to allow Progent to resolve most network problems rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated network analysis.
- Compatibility with Popular VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24-hour Service for Maximum System Uptime
For organizations with line-of-business applications, Progent can provide optional round-the-clock online support services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help produce high network availability.
- Help Desk Call Center
Progent's Help Desk support programs are intended especially for budget-conscious organizations whose clients require instant recourse to a Help Desk Call Center with effective phone support and complete escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of technical expertise, fine tuned remote support tools, and familiarity with corporate IT enable companies to avoid the pitfalls of excessive reliance on smaller service organizations, independent freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of hands-on industry background, at the forefront of IT support, performing a wide variety of technical tasks for a large array of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support personnel. This ensures that you get not just expert technical help, but also a support engineer with proven approaches for using computer knowledge to repair real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person visits per minute. As a result, you owe just for received services. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no startup fee and requires no monthly commitment for support services provided during normal working hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for quick solutions so you will not be forced to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their comfort zone, Progent can focus on delivering high-value services where Progent has few competitors. Companies who work with trusted independent service providers or who maintain internal IT staffs benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, secure, and productive.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to provide 24x7 remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your IT network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.