Downey, CA Online Help from World-class Computer Network Troubleshooting Professionals
Progent's computer troubleshooting services can provide your Downey, CA business affordable and dependable support from Microsoft and Cisco certified technical engineers. By providing IT support service when you require it, providing advanced expertise for mission-critical technologies, delivering value-added services such as 24x7 server monitoring, and invoicing only for support you use, Progent gives your Downey, California business an affordable option for maximizing the productivity of small office information systems. Whether you run an onsite datacenter, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local network, Progent is the intelligent choice for businesses and local governments to build and manage a robust and safe IT system and to benefit from quick availability of the experienced consulting ordinarily restricted to corporations who can afford a sizeable internal information technology organization.

For mid-size and large businesses, Progent can provide co-sourcing support to supplement the technical skills of your in-house IT service personnel. Co-sourcing can save money and help meet schedules for big projects such as software design and development, disaster recovery preparedness, security audits, merging datacenters, or technology migrations.

Progent can in addition offer access to accredited experts to help your company to plan and execute your cloud strategy.

Key Practice Areas Serviced by Progent for Office Networks in Downey, California
Progent's team of world-class experts offers support for all facets of information technology found in businesses of any size. Practice areas supported by Progent in and around Downey include:

Service Delivery Alternatives for Downey, California Businesses
Progent has a variety of options for providing small companies with cost-effective IT services for technical support, system architecture, hosting services, and IT management. Progent's paradigm for providing network support is based on the Call Center operational structure common to big IT support organizations. Progent's Help Desk Call Center Support Model ensures rapid response, thorough activity documentation, reliable follow-up, and tight expense control for a range of network service delivery alternatives that include online troubleshooting, on-premises support, top-level consulting, plus server hosting.

  • Online Service
    Progent’s Technical Response Center (TRC) provides emergency and routine remote assistance for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified support experts can help customers to troubleshoot and fix hardware and software problems without the cost or time loss of on-premises service calls. The experience of Progent's network engineers makes it possible to handle the majority of network problems quickly. For the toughest problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-based registration process for new clients to address urgent situations and Progent bills by the minute with no sign-up charges or minimums, so you pay only for the support you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn more details concerning Progent's online computer support expertise.

  • Onsite Service
    Progent provides on-site computer support for registered clients in major metropolitan areas in the United States. Progent's on-site support technicians can work in tandem with Progent's online support engineers to deliver small and midsize companies the ideal combination: on-premises support technicians when you require them as well as the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business application developers. The response time for on-site service visits is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent client for on-premises service. Find out more details about why to sign up for Progent's in-person computer support.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are designed for all companies who require fast and reliable support from a professional Help Desk Call Center with efficient phone support, online repair capability, and sufficient technical strength for all needed problem escalation. Since small and midsize businesses typically have tight IT budgets and can provide scant executive bandwidth for handling IT support, Progent's Help Desk Call Center Outsourcing Services can be the most efficient option to make sure that small business computer systems are always up and running. Read more concerning Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent offers small companies budget-friendly access to enterprise-class IT professionals who can provide assistance with critical products and technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, network protection consulting, high availability network engineering, virtualization strategies, plus integration, customization and support for small business software including financials, ERP, business analytics, CRM, and office productivity software. Progent can help with short-term projects including office moves and major system upgrades, extended initiatives like management analytics software development and support, relational database software development and administration support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or emergency response such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications like Exchange and Microsoft SQL in order to provide small and midsize companies with greater levels of reliability, protection, and recoverability than is feasible with the class of on-site data center that is achievable for the majority of small and midsize organizations. Since Progent uses the same data centers that support the gear of many of the world's biggest IT companies, Progent can save you the expense of creating and managing the infrastructure needed for world-class environmental control, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also make sure that upgrades and service packs remain updated, security and efficiency is continually tracked, and systems are consistently backed up and available for full and prompt restoration. Find out additional information concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small or midsize company's servers in a setting that not only provides the highest level of dependability and expandability but that is also convenient for clients to migrate to another service firm or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtualization techniques that allow businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, infrastructure support, and network management while getting world-class availability and an unprecedented degree of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered package, can support the mixed- OS and non- standardized environments common with small businesses, and retains ownership of the software in the client's hands so that moving to a different virtual system is fast, safe, and affordable. This avoids ending up a captive to a specific hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent offers expert online consulting services to help companies of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that combine on-premises resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's low-cost ProSight line of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the complete malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital files, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that require important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so any potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Downey, California Businesses
Progent's staff size, depth of technical skill, and experience with enterprise IT support allow small and midsize companies to sidestep the pitfalls related to over reliance on small support organizations or freelance engineers.

Teaming with Progent allows your small business to:

  • Prevent Over Dependence on Individual Consultants
    For IT support, smaller businesses sometimes rely heavily on independent engineers. Though freelance support engineers have lower expenses than more substantial support organizations and can afford to charge nominally lower fees, freelancers are often spread too thin to respond quickly to urgent network problems. If a freelance engineer is busy with another client, sick, on travelling, or in training, the absence of backup staff may force your company to go without help during an emergency. As your small business grows, system unavailability or problems with critical programs get more expensive. The money you believed you were conserving on a freelancer can disappear fast because of lower productivity. Also, when independent consultants encounter new technologies, the lack of a big consulting group to rely on for help requires them to learn in place while your business ends up with the costs for their continuing training.

  • Have Access to Expertise in Sophisticated IT Issues
    The majority of small support firms or independent consultants focused on small business IT consulting may excel at delivering connect-the-dots solutions but lack the experience to work efficiently with complex network configurations with mixed operating systems, numerous sites, Voice over IP implementations, remote workforces, interconnected accounting and analytical software, eCommerce, and custom line-of-business software. Progent's experience with worldwide companies and Progent's extensive team of experts can benefit your business because big-company environments are by nature complicated, support issues require thorough understanding of in numerous technical disciplines, and reaching a high degree of robustness, availability, and security calls for enterprise-proven processes.

  • Build a Solid Basis for Seamless Growth
    Small companies often begin with an IT system implemented on a shoestring budget. Lacking a strong basis, a series of improvised repairs commonly get thrown on top of a weak structure. As a business evolves, stability and expandability issues can hinder the productivity of the business. These networks require thorough evaluation, intelligent strategic planning, and broad-based expertise to upgrade to a network infrastructure that can act as the reliable foundation to meet critical business requirements and ease downstream growth.

  • Team with Solution Consultants, Not Product Resellers
    Smaller companies need direction and education to navigate through an increasingly complex array of IT alternatives available for enabling growth and improving productivity. Businesses do not need a network consultant or service firm that attempts to promote a product. Progent eliminates conflicted motives by not selling any products. Progent provides services and expertise exclusively. This permits Progent to match consulting support with the genuine needs of clients. Combining network support and product selling can result in a conflict where the recommended solution is based on a predetermined vendor rather than being driven by the actual needs of a small business.

Contact Progent
In case your Downey, California business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Assistance
For immediate online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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Progent's Virtual Helpdesk support services are a seamless extension of your in-house IT support staff. This can include high-end call center services such as a special telephone number with custom greeting. Progent can also rout calls directly to staff technicians who are specifically provisioned and trained to support your account. Also, Progent's Help Desk Call Center professionals can use trouble tickets from any customer trouble ticket system for transparent integration with your in-house network services group. Benefits of Progent's Virtual Computer Support Help Desk Call Center services include high-end Microsoft and Cisco Helpdesk expertise the minute you call, seamless extension of your internal support staff, front-line help for critical client issues, and per-minute billing.

Aironet Outdoor Wi-Fi Access Point Online Technical Support Aironet Wi-Fi AP Management Remote Support Services
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Besides offering the expertise of Microsoft Dynamics GP consultants, Progent has experts in Dynamics AX (Axapta), Dynamics NAV (Navision), Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 ERP, and QuickBooks Pro. Progent offers software development, troubleshooting, management help, upgrade assistance, and one-on-one or group webinar training classes tailored to address your particular needs. Progent's experts also can show you how to integrate and support a secure, robust server and communications infrastructure to run your ERP, MRP and accounting applications.

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Cisco has developed an extensive product line of routers that includes routers built to deliver the protection, performance, and reliability demanded by customers from small offices to global enterprises. Cisco routers include support for redundancy, automatic failthrough, and redundant power for improved fault tolerance and system availability. Progent can show you how to select and configure Cisco routers to establish a solid infrastructure for your IT system and to make it economical to expand as you add new users, open new offices, install new services, open your network to clients and partners, and support a more mobile workforce. Progent offers help with a variety of routers based on the Cisco IOS platform, including Cisco's 800 family of small business VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, CRS Carrier Routing System for the network core, plus legacy 2500 and 2700 Routers.

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Progent's Cisco CCIE-certified network infrastructure consultants can provide high-level support services for Cisco Unified Communications Manager (previously CallManager). Progent can assist you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover solutions.

BlackBerry BES Server Engineer Consultant Services for BlackBerry Redirector
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Contact Center Remote Support Services
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Progent provides three essential types of Contact Center services including Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Help Desk Support, and Helpdesk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft and Cisco professionals gives your customers instant access to a dependable technical resource with extensive experience providing phone support and remote access repair for IT systems powered by Microsoft technology. Progent's focus is on giving the support Helpdesk a positive image as a solid contributor to company performance. Progent's goal is to fix rather than merely record problems.

BlackBerry Professional Software System Recovery BlackBerry Synchronization Small Office IT Outsourcing
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Proxim Tsunami Wireless Case Study
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Progent provided a wireless networking solution that enabled a school to increase efficiency and eliminate the recurring expense of a dedicated data connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is intended for connecting separate sites as far as 2.5 miles apart and can reach even greater ranges. This wireless solution offered improved bandwidth and dependability than recourse to amplifying the 802.11b wireless connection, and since it uses the 5.8Ghz band it provided immunity to local interference.

BlackBerry Software Online Support BlackBerry Smartphone Technical Support Companies
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For advanced project management assistance, Progent offers the services of veteran IT professionals with years of background in IT management, program development, and business process design for organizations ranging from Big 4 companies to dot-com startups to state government agencies. These proven IT managers offer project management skills to help enterprise customers adhere to leading practices to make sure development or deployment projects are completed on schedule and within budget.

BlackBerry Synchronization Software Security Consultant in Louisville, KY Configuration Services in Louisville, KY
Buffalo Windows Server 2016 Outsourcing Technology Remote Computer Network Specialists for Microsoft Windows Server 2019 in Buffalo
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Microsoft Windows Server 2012 R2 Hyper-V advances the power of virtualization in critical areas including multitenancy, flexible network infrastructure, cloud support, scalability and performance, and high availability. Progent's Microsoft-certified consulting experts can assist your company to take advantage of Hyper-V to install and manage virtual servers to cut network expenses and improve availability.

CCIE Certified Technical Support for Catalyst Switching Catalyst Switch EVN Remote Technical Support
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Microsoft Lync 2010 provides Instant Messaging, Real Presence, voice/video conferencing, desktop sharing, and both IP-based and traditional public switched telephone network (PSTN) calling. Lync Server 2010 can extend the functionality of Microsoft Exchange Server, SharePoint and Office or cloud-based Office 365 and streamlines management through integration with Active Directory. Lync can also cut expenses by eliminating VoIP hardware and subscription fees, PBX systems, or legacy video conferencing technology. Progent's Microsoft-certified unified communications consultants can provide remote and on-premises support services to help your company to maintain and repair your existing Lync Server 2010 environment or evaluate the advantages of upgrading from Lync to Skype for Business, which is the new release of the product. Progent can also help your organization to design and carry out a smooth Skype for Business migration.

CISSP Certified Cybersecurity Consultants Consult for CISSP Certified Security
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Progent’s Microsoft-certified experts can provide small and medium sized companies IT consulting, maintenance, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for efficiently connecting people, groups and data. SharePoint Portal Server offers a central spot for your employees or customers to access, manage, distribute and interact with useful information, documents, and applications and to interact with other people. It enables quicker and more intelligent decisions, more efficient access across teams and more economical business processes. The primary goal of SharePoint Server is to gather together, in a productive way, all of the many sources of information accessible inside and without a business network. Windows SharePoint Services connect workers, clients, teams and projects with the information they’ve created in a way that makes data easy to find, retrieve and apply.

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With the Catalyst line of switches for small and mid-size businesses, Cisco allows companies to realize the full benefits of adding smart traffic control into their networks. Cisco's switch technology allows you to enable features to make your IT network sufficiently robust to handle real-time requirements, expandable to facilitate growth, safe enough to guard confidential information, and designed for differentiating and managing traffic flows to streamline system operations. Progent's Cisco certified engineers can show you how to select and deploy Cisco Catalyst switches appropriate for your company. Also, Progent's CISM and CISSP certified security specialists can help you create a strategic security policy and set up Catalyst switches so they powerfully support your security strategy. Catalyst switches that Progent provides expertise for include the Cisco Catalyst 2950 switches, Catalyst 3750 switches, Catalyst 4900 switches, and Cisco Catalyst 6500 Series Switches.

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Progent’s team of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional background, at the forefront of IT support, executing a broad variety of technical projects for a large array of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting personnel. This means that you get not only expert IT skills, but also a support engineer with field-tested approaches for applying computer knowledge to repair real-world network problems efficiently.

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If your business does not need immediate online support but you think you will require technical services with your information system in the near future, you can conserve time and expenses and guarantee that the right expertise will be available when you require it by getting in touch with a Progent sales agent and registering as a customer. For details, phone 800-993-9400 or send email to information@progent.com.

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Progent delivered a wireless integration environment that allowed a school to improve productivity and avoid the ongoing expense of a dedicated data connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim bridge is designed for interfacing separate sites up to 2.5 miles apart and can extend to even longer distances. This wireless alternative offered improved bandwidth and dependability than simply amplifying the 802.11b network, and because it utilizes the 5.8Ghz spectrum it provided protection against outside interference.

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Microsoft Office 2000 Technical Support Companies
 Microsoft Office XP Computer System Consultant

Progent’s IT outsourcing packages offer economical network consulting for small organizations. Whether it involves designing network infrastructure, setting up an internal Help Desk or outsourcing a one, deploying an updated email platform, monitoring your network, or building an on-line business solution, outsourcing your network engineering services can contain expenses and minimize uncertainties, permitting IT support expenses to increase in a more moderate and manageable manner than is possible by assembling a bulky, all-purpose in-house network support staff. Progent’s Outsourcing White Paper and flyers explain how Progent can enable you to create a protected and robust system foundation for your vital business software based on Microsoft Windows including Office XP, Office 2003, and Office 2000.

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Microsoft Upgrade for Exchange 2003 Server
Exchange Server 2003 Online Support

Progent's expert consultants can help you define and deploy a smooth in-place Microsoft Exchange 2003 upgrade strategy that avoids productivity downtime, reduces ongoing service requirements, and makes your Microsoft Exchange 2003 Server easy to administer. For complicated multiple server or multi-location migrations, Progent has the knowledge and experience to complete your move quickly and affordably. Progent's Exchange Server 2003 support, troubleshooting, and consulting services include assistance with the configuration of outside vendor add-ons to Microsoft Exchange Server 2003 that are in keeping with your business goals.

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Progent's Microsoft-certified consultants offer remote or in-person support to help companies of all sizes to plan, implement, manage, and repair a backup/restore system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to migrate from older versions of SCDPM or from another backup system, and Progent can integrate your Data Protection Manager implementation for onsite, cloud, or hybrid environments. Progent can provide occasional help for fixing particularly challenging problems, or comprehensive project management support. Progent can also assist your business to incorporate SCDPM 2012 into a comprehensive disaster recovery strategy.

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Microsoft Access reports Consulting Services
Microsoft Access software development Services

Progent offers economical online support for all editions of Microsoft Office Access including Access desktop and Access Web App and can provide expert assistance for Access application development, database migration, performance optimization, BI reporting, and maintenance. Progent also offers tailored webinar classes for Office Access application development and DBA services.

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64-bit Server Online Support
64-bit Processing Consultant Services

Progent’s Microsoft-certified consultants can assist your organization to enhance your workstations from 32 to 64 bits. Progent can assist you to understand the costs and benefits of moving to 64-bit PC desktop processing, plan an efficient upgrade strategy that minimizes business interruptions, and deliver inexpensive, professional online help to aid your company to configure 64-bit desktop operating systems and applications on your current hardware.

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Support for Aironet Wi-Fi Access Point
Computer Consultants for Aironet 802.11ac AP Upgrade

Progent's Cisco-certified wireless networking consulting experts can help organizations of any size to design, deploy, manage and repair Cisco Aironet Wi-Fi access point environments to provide the throughput, coverage, density, scale, security and manageability needed for seamless connectivity between wireless and wired networks. Progent offers affordable remote and on-premises support for both end-of-life and new-generation 802.11ac Aironet APs and Progent can assist your business design and manage deployments of indoor and outdoor Aironet access points.

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ProSight Managed IT Services for Small Businesses Specialists
ProSight Remote Managed IT Services Consultancy

Progent's ProSight family of managed IT services are designed to provide organizations who maintain minimal internal IT support staffs with low-cost access to world-class management tools and consulting experts. Advantages of Progent's ProSight catalog of managed services include fixed network maintenance expenses, smart automation of routine administrative tasks, continual absorption of the latest information technology, smooth transition from legacy technology to modern solutions, close alignment of computer technology with business objectives, guidance from veteran network consultants, and allowing management to concentrate on business rather than fast-evolving computer technology.

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IT Management Outsourcing Consultant
IT Management Outsourcing Consultant

Progent's ProSight family of managed IT services are geared to offer businesses who have minimal in-house network administration and support teams with affordable access to world-class management tools and technical experts. Benefits of the ProSight catalog of managed IT services include fixed network management costs, automation of common management tasks, ongoing adoption of the latest technology, smooth transition from legacy systems to modern solutions, close fit between information technology with business objectives, access to veteran IT experts, and allowing management to focus on business issues rather than fast-evolving information technology.

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Exchange 2010 Outlook Web App Integration Support Exchange 2010 Performance Tuning Support Outsourcing
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Integration for Collocation
Internet Data Center Information Technology Consulting

Progent’s data center support services are intended for companies with equipment housed at IDCs or data center collocation hosting facilities and requiring on-demand in-person help at the colo facility as well as remote help from Microsoft and Cisco Certified professionals. Progent provides a complete array of Internet Data Centers and IDC and colo support services including network topology analysis, Windows and UNIX server installation and maintenance, troubleshooting for server and telecommunications infrastructure, development and deployment of non-stop systems, defining and implementing layered security defenses, firewall configuration and support, configuring load balancing solutions, and planning high-availability server and storage cluster systems.

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Progent's Microsoft-certified consultants can provide network help and technology consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent’s support professionals can help you design, integrate, maintain and administer the entire family of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint Server, Hyper-V, Lync Server, Microsoft Project Server, and Microsoft System Center Operations Manager.

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Services for ISA 2006 Firewall
On-site Technical Support for ISA 2006

Microsoft ISA 2006 is a multi-functional edge gateway that offers a fully integrated application layer firewall, VPN, proxy, and Web caching solution for safeguarding the Internet-facing networks of any organization against a broad range of attacks. Progent's certified ISA Server 2006 support professionals can help you plan, rationalize, test, install, configure and manage the any version of ISA Server on your information system.

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Progent provides national remote phone support and troubleshooting services for companies that operate Solaris environments or whose IT systems include a mix of Sun Solaris and Microsoft Windows products. Online technical support provides maximum return for your information technology budget by preserving user productivity and limiting the time charged for network analysis and repair. Sophisticated online support utilities and experienced technicians and engineers allow Progent to handle most network problems without wasting time and expense by traveling to your location. In most of situations your IT problems can be remediated by telephone or via a mix of phone help and remote connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISA premier security professionals to assist you with the toughest network issues.

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Private Clouds for Small Businesses Engineers
Virtual Server Private Cloud Hosting Specialists

Progent’s private cloud hosting service allows small and midsize organizations to run key applications such as Microsoft SQL and Exchange from a secure Tier III data center on fault-tolerant hardware with offsite data backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager (DPM) for backup replication and restore. Smaller organizations can use Progent’s private cloud to avoid large investments in the acquisition, upkeep, and management of network hardware and facilities while achieving world-class levels of system reliability and security.

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Progent's Microsoft-certified professionals can help you to assess the benefits of Windows Server 2012 R2 for your company, develop pilot systems and rollout plans, optimize your network for on-premises, multi-site, cloud-based, and hybrid datacenters, educate your IT support, staff, create a corporate-wide security strategy, automate network management, help with application development, and build and validate a DR/BC plan.

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ProSight Next Generation Endpoint Protection Integration Services
ProSight Phishing Protection Engineer

ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats.

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Microsoft Expert Exchange 2013 Migration Computer Consultants
Exchange 2013 SharePoint integration Configuration

Microsoft Exchange Server 2013 includes significant enhancements to the capabilities of its predecessor Microsoft Exchange 2010 and delivers important innovations plus a revamped structure. These enhancements affect key areas including ease of administration, availability, security, operational costs, teamwork, expandability, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to evaluate the potential business benefits of migrating to Exchange 2013, design a cost-effective validation and deployment plan, and educate your IT staff to manage your Exchange Server 2013 solution. Progent can also provide affordable online consulting and support and management services for Exchange 2013.

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Remote Troubleshooting for Network Load Balanced
F5 Networks 3DNS Online Support Services

Progent offers high availability load balancing consulting that addresses system load balancing, load balanced applications, network infrastructure routing, and content dispatching products such as F5 Networks 3DNS. non-stop load balancing vendors for which Progent offers consulting services include Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Distributed Director and LocalDirector 400 series, and F5 Networks BIG-IP.

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IP Endpoints Online Support Services
Voice Over IP Phones Technical Support

Progent's Cisco-certified VoIP phone and video IP phone consultants can help your business to integrate, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from discontinued VoIP devices to the newest HD media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally branded CallManager, or with Unified CM Express (CME) to create a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to install Unified CM applications such as Cisco Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact solution. Progent's consultants can deliver support with all aspects of Cisco IP Phone integration including reviewing dial plans, configuring SIP trunking, installing ISR routers with CUBE VoIP networking support, and designing UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.

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Support Outsourcing for Small Office
Small Office Network Consulting for Small Office

Progent provides the services of Microsoft and Cisco-Certified IT support professionals to show clients affordable alternatives to help businesses optimize the value of Microsoft and Cisco technology. For networks that span from remote offices to nationwide enterprises, Progent's network consultants can help you enhance your network's e-mail architecture, security, availability, performance, and network management.

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MS Office Communications Server 2007 Engineers On-site Technical Support
Computer Security Evaluation Services
Security Vulnerability Assessment Consulting

Progent has created special security packages intended to provide larger enterprises an independent and comprehensive network security assessment from a team of premier security engineers. All Progent's security evaluation packages incorporate a collection of services including network scans from inside and from beyond your network security perimeter, expert analysis of scan results by accredited security engineers, production of a paper documenting the findings, plus a live high-level executive outbrief and an extensive live review for internal network engineers.

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Windows Server 2016 and System Center Engineer
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Progent's Microsoft-certified information technology experts can provide Windows Server 2016 migration consulting services to help organizations of all sizes to design and implement a smooth upgrade to Windows Server 2016 and Hyper-V 2016 using a local, cloud, or hybrid deployment model. Progent can assist you to evaluate the benefits of Windows Server 2016 for your environment and can help you with any aspect of planning, configuring, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist you to take advantage of the many new disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.

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Progent's business climate will allow you to become a better consultant by enhancing your information technology skills and increasing the loyalty of your clients. Progent delivers this promise by attracting the top consulting experts for you to operate with, offering a state-of-the-art system architecture, using proprietary application utilities to enable the maximum quality of support, and by streamlining proven operational models for attracting and keeping customers.

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External Security Scan Engineer
Internal Security Scan Consult

Progent offers two ultra-affordable service packages intended to enable small companies to get an objective security assessment from a certified security consultant. With Progent's External Network Security Inventory Checkup, a security engineer runs a comprehensive examination of your network from beyond your firewall to uncover potential risks in the security profile you expose to the public. With Progent's Internal Security Inventory Checkup, a security engineer executes a network scan from an authorized computer within your company firewall to assess the risk to inside threats. The two security inventory services are configured and run from a secured remote site.

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Windows 2008 Active Directory Online Help
Microsoft AD Specialist

Windows Enterprise Directory demands significant field experience to integrate optimally across an enterprise. Progent’s Microsoft Premier engineers are experienced in planning, deploying, and troubleshooting sophisticated Microsoft Enterprise AD installations. Progent’s areas of proven competence with Microsoft Windows Active Directory include replication issues, multi-domain partition design, repair of corrupted Active Directory objects, dealing with legacy beta version configuration objects in production Active Directory systems, and fixing unsuccessful installations of AD and Active Directory-associated applications.

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Azure Resource Manager Services
Microsoft Azure integration Designer

Progent can help you with any stage of Microsoft Azure migration including needs analysis, readiness assessment, system architecture, pilot testing, implementation, automated administration, performance optimization, software license controls, disaster recovery preparedness, security policy enforcement, and compliance validation. Progent can help your IT staff to configure and debug firewall appliances and VPN connections so that your users can securely access to Azure resources, and Progent's Microsoft-certified consultants can help you integrate critical Microsoft technologies to run in Azure including Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also help you to create a hybrid cloud ecosystem that seamlessly combines physical datacenters with Azure-based resources.

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Exchange 2003 Upgrade Professionals
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Progent's expert consultants can help you define and deploy a smooth in-place Exchange Server 2003 migration plan that avoids productivity disruption, reduces long-term support requirements, and makes your Exchange 2003 Server easy to manage. For complex multiple server or multi-location upgrades, Progent offers the experience to complete your project quickly and economically. Progent's Microsoft Exchange Server 2003 help, repair, and design services include assistance with the integration of outside vendor add-ons to Microsoft Exchange 2003 Server that are in keeping with your business needs.

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Meraki AP Onsite Technical Support
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Progent's Cisco-certified wireless technology consultants can help organizations to deploy, manage, and troubleshoot Cisco Wi-Fi products including Cisco's Aironet and Meraki Wave 2 Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.

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Windows 7 Upgrade Consultant
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Progent's certified consultants can assist your company to test Microsoft Windows 7 to confirm application and driver compatibility and to check its performance and reliability operating with your applications. Progent's consultants can also show you how to estimate the likely strategic value of moving to Windows 7. If you decide that Windows 7 fits your business, Progent can assist you to plan and execute a smooth upgrade to Windows 7 from a your current version of Windows.

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Progent's Office and Office 365 experts can help companies to incorporate Microsoft Office desktop and Microsoft Office 365 applications such as Office Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and OneNote into a cohesive productivity solution that provides quick ROI and promotes improved business results. Progent can assist your company to interface Office or Office 365 apps with each other and with other key Microsoft technologies such as SharePoint Server, Exchange Server and SQL Server running locally or hosted in the cloud. Progent can also help you to fix compatibility problems with different releases of Office and can provide live online training to individuals and teams.

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Exchange 2016 SharePoint integration Consultant Services
Exchange 2016 Data Loss Prevention Support and Help

Progent can assist you in any and all phases of your migration to Microsoft Exchange Server 2016 such as designing high availability infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V design; determining storage capacity required for your virtual machines (VMs), databases and logs; configuring hardware load balancing (HLB) for high-availability client access services; planning, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web.

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Windows Server 2012 Multitenancy Network Consultants
Windows Server 2012 Storage Spaces Network Consulting

Progent's certified professionals can help you to evaluate the benefits of Windows Server 2012 R2 for your organization, create test environments and rollout plans, tune your network for on-premises, multi-site, cloud-based, and partial-cloud environments, train your IT management team, develop a corporate-wide security plan, streamline IT administration, help with application development, and build and test a DR/BC plan.

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ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's disaster recovery consultants can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information.

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Relocation Specialist
Specialists for Sarbanes Oxley Compliance

For large organizations, Progent can leverage internal network support staffs by providing world-class background in deploying critical Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint expertise, and Microsoft SQL Server consulting. For the national or global enterprise with branches, Progent can act as a transparent nearby extension of enterprise network management. Progent’s enterprise support services include company-wide security, online branch office support, system design, Sarbanes Oxley conformance, project management, and world-class service for multiple location network environments powered by Enterprise Windows 2000. Progent can provide field consultants and specialists to help with a site move or branch move, or a system architect to assist with setting up or utilizing an Internet Data Center or co-location site.

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Even if your company has a minimal network services group and a limited technology budget, your information system can still feature the same high availability and responsiveness that once needed a large in-house service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-certified network consultants, the latest system management software for proactive monitoring and alerts, and cost-effective service programs such as a help desk service to keep your vital business applications and servers operating.

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ProSight Email Guard Content Filtering Service Engineer
Email Virus Signature Professionals

Progent's ProSight Email Guard uses the technology of top data security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's ProSight Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall.

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On-site Support for Windows Server 2008 Hyper-VI MCSE Expert Certified Windows Server 2008 Hyper-VI Online Technical Support
Dynamics GP Continuum Technology Professional
Microsoft Certified Expert Specialists for Dynamics GP Modifier

Progent's seasoned solution designers and software developers can help your business to build customizations to Microsoft Dynamics GP that support the special requirement of your organization while retaining the benefits of seamless Windows integration and connectivity. Progent can also provide expertise with a variety of development tools that can be utilized to create user-interface and data integrations with Microsoft GP/Great Plains. These integration tools include Dexterity, Modifier with VBA, Visual Studio for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Dynamics GP, and Integration Manager.

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IT Consultant for Redhat Linux
Integration for CentOS Linux

Progent's Linux support experts offer small companies and developers support for administering and maintaining Linux computers that operate with Microsoft-based networks. Progent offers your business contact with Linux experts, support professionals premier by Microsoft and Cisco, and security experts with CISSP credentials. This wide array of experience provides you with a convenient single source to help you build and manage a protected and reliable mixed-platform network and communications infrastructure that supports Linux and Microsoft coexistence by combining Microsoft Windows with major Linux derivatives such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.

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Support and Setup for wireless VoIP phone integration
Computer Consulting for wireless IP phone integration

Cisco's wireless VoIP phones are hardened wireless devices intended for professionals who are on the move within campus, warehouse, health-care or other environments where IT management requires user endpoints that provide more control, security and durability than is possible with the BYOD (Bring-Your-Own-Device) style of workplace communications. Creating solutions with Cisco's wireless VoIP phones usually requires that IT teams configure and optimize many components of your Wi-Fi infrastructure including APs, routers, Cisco wireless LAN controllers, and call management tools. Progent's certified consultants can provide remote and onsite assistance to help your organization build and administer a Cisco wireless VoIP phone solution by providing services that range from debugging the configuration of a wireless IP phone or AP to providing project management outsourcing or co-sourcing for updating the Wi-Fi architecture of a campus.

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Security Online Troubleshooting
Security Computer Engineer

Cisco's PIX Series firewalls have been discontinued and Cisco may no longer support these devices. Progent still offers technical support for Cisco's PIX Series firewalls to help you with maintenance and Progent can in addition help you determine whether to adopt the latest firewall products from Cisco. Progent's Cisco technology specialists can help your company design and carry out a cost-effective upgrade to Cisco ASA 5500-X firewalls following leading practices.

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Mac Disaster Recovery Support and Setup
Apple Mac Firewalls Security Consulting

Progent's certified security staff can show you how to secure your Apple Mac network through professional support offerings including performing security audits, recovery from virus and denial of service attacks, configuring firewalls, implementing secure off-site and mobile connectivity, installing monitoring software for protection against viruses, spam, and malware, and creating a comprehensive security strategy appropriate for the specific objectives of your business information system.

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Information Technology Consulting for Core Routers

Cisco has developed a full product line of routers including appliances designed to deliver the protection, bandwidth, and availability required by customers from small offices to global enterprises and service providers. Cisco routers include support for redundancy, transparent failthrough, and redundant power for improved reliability and network uptime. Progent can show you how to choose and integrate Cisco routers to build a solid foundation for your IT system and to make it easy to grow as you support new users, open new offices, deploy new services, open your network to clients and partners, and manage an increasingly mobile workforce. Progent offers help with a range of routers based on the Cisco IOS operating system, including Cisco's 800 family of small business routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, Cisco CRS Carrier Routing System for core Networks, as well as older 1700 and 2600 Series Routers.

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Ubiquiti WiFi access point Specialist
Support and Setup for WiFi Security

Progent’s Wireless Consulting Services provide a convenient, affordable option for companies of all sizes to configure, manage and troubleshoot the latest wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to design and install hardware like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless email and online business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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Catalyst Switch LISP On-site Support
Network Engineer for Catalyst Switch IOS

Progent's Cisco-certified CCIE experts can assist you to set up, manage, upgrade, tune and troubleshoot Cisco Catalyst switches. Progent can also help your business to enhance the security and compliance of Catalyst switches and move smoothly from legacy switches to current devices.

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Consulting for Windows and UNIX

If your company is producing UNIX or Linux software in an environment that includes Windows-based processors, PCs, and office productivity products, Progent can provide full-service information technology outsourcing that allows you to concentrate on your field of high-value know-how without the constant hassle of maintaining your company information system. By using smart server monitoring and by delivering online and on-site assistance as your company needs it, Progent represents an affordable alternative for supporting an IT system that features excellent dependability, security, and performance. Progent's developer support offerings feature full-service network support outsourcing, virtual server infrastructure, online and on-site support and troubleshooting, network monitoring, and Help Desk services.

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On-site Technical Support for Expert Training
Knowledge Transfer Remote Consulting

Progent practices information transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent has little competition. Small companies who utilize familiar freelance service providers or who employ internal support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and productive.

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Security Evaluation for ISSAP Certified
Security Architecture Engineers

Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP Certification as a result of rigorous testing and significant work with information security design. ISSAP consultants possess comprehensive understanding of access control systems and techniques, telecommunications and network infrastructure security, cryptography, requirements analysis, business continuity and disaster recovery planning (DRP), and physical security. Progent's ISSAP-certified security consultants can help your company with all aspects of architecture security.

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Microsoft Experts Windows Server 2016 Help and Support
Windows Server 2003 IT Consultants

The sophistication and connectivity requirements of Microsoft Windows Servers calls for a network consulting firm with hands-on experience and in-depth knowledge in designing and building cohesive, comprehensive business technology systems. The experience of Progent's Microsoft-certified consultants, which averages over 10 years supporting Microsoft technology, ensures you success deploying Windows Server 2008 and Windows Server 2003 to match optimally with your business goals. Progent’s consulting support can help you with planning, deploying, administering, and troubleshooting Windows Server solutions that increase the business value of your computer network. Progent’s consultants can help you with Windows 2008 R2 Server, Windows 2003 Server, Microsoft Windows 2000 Server, or Windows NT Server plus Windows 8, Windows 7, Windows Vista and other clients.

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SQL 2012 Information Technology Consultants SQL Server 2014 Outsourced IT Services
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Live Communications Server Network Consultant
Microsoft LCS Server IM Integration

MS Office Communications Server provides Instant Messaging and Real Presence in an extensible, world-class solution offering enhanced protection, transparent compatibility with other Microsoft software, an expandable, standards-based development environment, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. The product allows cost savings and improved operational efficiencies, increased individual productivity, and stronger IP security. Microsoft Communications Server 2007 has been superseded by Lync, which in turn has been replaced by Skype for Business. Progent's certified unified communications experts can provide online and onsite configuration support and mediation services for your Office Communications Server environment and can help you to assess the costs and benefits of upgrading to Microsoft's Skype for Business. Progent can also assist you to plan and implement an efficient migration that will add significant strategic value to your IT system

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Integration Support for Cisco CUBE Integration
SIP PSTN Trunks Support

Progent's Cisco-certified SIP infrastructure consultants can assist your business to design, integrate, maintain, debug and enhance Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks and can provide affordable remote or on-premises expertise to help you to migrate smoothly to an advanced unified communications network that delivers fast ROI. Progent's certified Microsoft unified communications consultants can help you to establish connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications like Skype for Business and Lync Server for access to a SIP-based IP PSTN trunk.

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Support for Fault-tolerant Internet Connectivity
CCIE Expert Certified Non-stop Internet Access Online Help

Progent's Cisco-certified network experts can help you build an economical, fault tolerant Internet configuration solution that can deliver 24x7 Internet access via a wide array of high availability Internet network products and services including non-stop BGP, transparent fail-over, and redundant ISPs. Progent offers Cisco Certified Internetwork Expert professionals to show you how to apply the latest technology for 24x7 Internet access to build an affordable, fully redundant Internet interface with automatic failover and other features to deliver zero-downtime Internet availability.

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DoubleTake Carbonite Software Availability Online Troubleshooting

DoubleTake/Carbonite Software offers a family of products designed to provide small businesses a range of cost-effective alternatives for replicating and recovering vital applications including Exchange, Microsoft SQL Server, Blackberry, and Microsoft SharePoint. Progent’s disaster recovery planning consultants have extensive experience incorporating DoubleTake/Carbonite products into small company information networks to achieve a high level of fault tolerance and business continuity readiness at an affordable cost.

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Progent’s National Support Center provides national remote support for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Premier service professionals offer telephone help and online direct computer connection to isolate and resolve network problems rapidly and economically. The breadth of technical expertise represented by Progent's staff of nationwide service professionals allows Progent to escalate even the most difficult network issues to qualified experts as needed.

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Online Technical Support for Mac and Cisco PIX Firewalls
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Progent's certified security consultants can show you how to protect your Mac environment through professional services such as running security tests, recovery from virus and worm penetrations, configuring firewalls, implementing secure off-site and mobile connectivity, installing monitoring software for defense against viruses, spam, and malware, and creating a comprehensive security plan appropriate for the specific goals of your business information system.

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Windows Server Hyper-V 2016 Failover Clusters Outsourcing
Technical Consultant for Windows Server Hyper-V 2016 Migration

Hyper-V 2016 incorporates key technologies initially developed for and proven on Microsoft Azure, among the world's largest public clouds. This significantly improves the ability of the Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by enhancing data security, availability, expandability, manageability, reliability and disaster recovery. Progent’s Microsoft-certified consulting team can assist you to evaluate the advantages of Hyper-V 2016 for your organization, configure pilot systems to confirm the ability of Hyper-V 2016 to run your vital workloads, plan a cost-effective network topology for a cloud-centric or hybrid installation, create and execute a non-disruptive upgrade plan, train your IT management and support personnel, and provide as-needed consulting and troubleshooting support to make sure that your Hyper-V 2016 solution delivers maximum business value.

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Ohio Tech Services
Maryland Information Technology Management

Progent’s Technical Response Center (TRC) provides nationwide extended hours remote support for networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service experts provide after-hours telephone help and remote secure network connection to isolate and resolve network problems rapidly and economically. The breadth of technical expertise available from Progent's team of nationwide support professionals allows Progent to escalate even the toughest problems to qualified experts as needed. For urgent issues, the Technical Response Center tries to answer your call for service within one hour.

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CIO Configuration
Microsoft Certified Chief Information Officer Consulting Services

Progent can provide the part-time or temporary assistance of a seasoned CIO to offer strategic direction to assist you select and maintain network technology to match your current situation and that can be a solid basis for your growth. Progent's part-time CIO consulting services offer economic advantages to organizations who want to optimize the impact of their network expenditures but who are unable or unwilling to take on one more executive-level manager to their full-time staff. Because Progent is vendor-agnostic, with a sizable staff of engineers certified to support all major OS platforms and networking technologies plus a broad selection and application software, Progent is in an ideal position to provide unbiased recommendations as well as advanced technical help for creating IT systems that fit the particular needs of your organization.

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Microsoft and Cisco Certified Multi-site Information Technology Outsourcing Firms

For enterprises with branches in or any area served by Progent's engineers, Progent's Microsoft-Certified network consulting professionals and certified Cisco system consultants offer a variety of network support services including project planning, Sarbanes Oxley compliance, office moves, corporate security, network architecture, local or phone-based branch office support, and technical support for colocation hosting facilities. A Progent network architect can help you design a multi-site information system that makes smart use of collocation facilities and Internet hosting sites. Progent’s Microsoft Certified engineers can help major enterprises plan, integrate and maintain major rollouts of the latest releases of Microsoft technology such as Active Directory, Microsoft Exchange Server, SharePoint, SQL Server, and Enterprise editions of Windows. Progent’s CCIE and Cisco Certified Network Professional consultants can assist you to configure Cisco products for connectivity solutions that combine simple, high-performance, integrated, and remote networking.

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PowerPoint 2016 Designers

Progent's Microsoft Office and Office 365 experts can help companies of any size to integrate Microsoft Office desktop and Microsoft Office 365 apps including Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and OneNote into a cohesive productivity solution that offers fast ROI and enables better business results. Progent can help you to interface Microsoft Office or Office 365 applications with one another and with other core Microsoft technologies including SharePoint Server, Exchange Server and Microsoft SQL Server deployed on-premises or in the cloud. Progent can also help you to fix compatibility problems with various releases of Microsoft Office and offers live online training to individual users and groups.

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Reseller for Anti-Spam
Postini Setup and Support

E-Mail Guard from Postini provides constantly upgraded spam and virus blocking, content filtering, and security from email-based DHA attacks and denial of service attacks. Progent is a Postini partner and service firm. If your business is too small to qualify for a regular Postini license, you can still have the use of Postini’s Perimeter Management technology via Progent’s E-Mail Guard anti-spam and anti-virus service program. Progent’s expert e-mail protection professionals can show you how to develop an email defense plan that includes anti-spam and antivirus services and policies.

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Engineers for VMware VCDX certified
 VMware Site Recovery Manager and NetApp Consulting

VMware's market leading Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for restoring applications and services quickly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also supports non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager.

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