Downey, California Microsoft and Cisco Premier Certified Consulting

Support Delivery Alternatives Available for Downey, California Companies
Progent has a selection of options for providing small companies and local governments with affordable IT services for troubleshooting, consulting, and network management outsourcing. Progent's model for delivering computer support services is built on the Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Call Center Support Model ensures rapid support, comprehensive service documentation, consistent follow-through, and strict expense monitoring for an array of network support delivery options that include remote troubleshooting, on-premises help, and high-end consulting.

• Remote Service
  Progent’s Technical Response Center provides urgent and scheduled remote service for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified service professionals can assist customers to troubleshoot and repair hardware and software problems without the cost or time loss of in-person service visits. The background of Progent's IT engineers makes it possible to resolve the majority of IT problems quickly. For complex issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-accessible signup process for first-time clients to accommodate emergency situations and Progent charges per minute with no startup fees or minimums, so you pay only for the support you receive. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Find out more information concerning Progent's online computer troubleshooting services.

• Onsite Support
  Progent offers on-site technical support for registered customers in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online service engineers to deliver small companies the best of both worlds: hands-on service technicians when you need them plus the on-line expertise of Progent's worldwide team of network engineers, security specialists, and business application developers. The response time for in-person support calls is usually less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for onsite service. Find out more concerning how to register for Progent's in-person computer support services.

• Help Desk
  Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle complex problems. To learn more, see Online Help Desk Services for Small Businesses.

• Consulting Services
  Progent offers small businesses budget-friendly availability of enterprise-class consultants who can provide assistance with critical technologies including
• Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, network protection engineering, high availability it system engineering, virtualization solutions, plus configuration, programming and training for small business programs such as financials, ERP and MRP, reporting, CRM, and productivity suites. Progent can help with one-time projects such as site relocations and massive software upgrades, longer term initiatives such as management reporting software development and customization, relational database software programming and administration support, and web design, continuing support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or emergency response like data restoration and malware removal.

• Private Cloud Hosting
  Progent's Private Cloud hosting provides complete hosting for all of a small organization's servers in an environment that not only delivers the top level of fault-tolerance and extensibility but that is also simple for customers to migrate to another service firm or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting is structured around mature virtualization techniques that allow companies with multi-vendor networks to save significantly on the expense of capital equipment, system support, and IT management while achieving world-class dependability and an unprecedented degree of vendor flexibility. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered package, can handle the mixed- platform and loosely standardized networks common with smaller companies, and keeps ownership of the software licenses in the client's possession so that moving to a different virtualized system is quick, safe, and affordable. This avoids ending up a prisoner of a single hosting provider while still providing all the economies associated with SaaS hosting alternatives.

• Hybrid Cloud Planning and Integration Support
  Progent can provide expert online consulting support to help organizations of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that utilize local resources as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Azure design and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.

• ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
  ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the entire threat progression including filtering, detection, containment, remediation, and forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
  Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

• ProSight DPS: Managed Backup
  ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical data, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Backup.

• ProSight WAN Watch: Infrastructure Management
  Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, reconfigure and debug their networking hardware such as routers, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that require critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email security solution that uses the technology of leading data security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so any potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's ability either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Downey, California Small Businesses
Progent's staff size, breadth and depth of information technology skill, and familiarity with enterprise IT consulting enable small companies to sidestep the pitfalls related to over reliance on thinly staffed support firms or individual consultants.

Working with Progent enables your company to:

• Prevent Excessive Dependence on Freelance Support Consultants
  For network support, small companies sometimes depend heavily on independent engineers. Although freelance support providers have lower expenses than more substantial support organizations and can typically bill apparently lower fees, they are frequently too busy to respond quickly to critical problems. If an independent engineer is busy with different client, sick, on vacation, or in class, the lack of backup personnel may require your company to wait for assistance in case of an emergency. As your company grows, network downtime or difficulties with line-of-business programs become more expensive. The dollars you believed you were saving on a freelancer can evaporate quickly because of lower output. In addition, when freelance consultants encounter new problems, the unavailability of a big engineering team to rely on for assistance requires them to learn with the meter running while your company winds up with the costs for their ongoing education.

• Gain Access to Expertise in Sophisticated Network Solutions
  The majority of smaller service organizations or independent consultants who concentrate on small company IT consulting are capable of delivering connect-the-dots fixes but lack the background to deal cost-effectively with complicated IT environments with mixed platforms, numerous offices, VoIP systems, remote workforces, integrated accounting and analytical software, eCommerce, and custom business applications. Progent's background with worldwide companies and Progent's large group of experts can benefit your small business because big-company networks are by nature complex, integration problems demand in-depth understanding of in numerous technical disciplines, and reaching an acceptable level of stability, reliability, and security requires industry-proven processes.

• Create a Solid Foundation for Growth
  Small companies typically start with a network implemented on a shoestring budget. Without a strong basis, a sequence of band-aid repairs commonly get tossed onto of a tenuous structure. As a business grows, reliability and scalability issues can undermine the productivity of the organization. Such environments need thorough assessment, intelligent strategic planning, and broad-based experience to migrate to an IT infrastructure that will provide the solid foundation to meet current business requirements and ease future growth.

• Team with Solution Providers, Not Product Vendors
  Smaller companies require guidance and insight to navigate through an increasingly complicated array of technology options available for enabling growth and enhancing productivity. They do not need a network engineer or support firm that attempts to sell them a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides consulting and services exclusively. This allows Progent to align technical services with the genuine needs of clients. Combining IT consulting and product reselling can lead to a conflict where the proposed solution is based on a predetermined technology rather than being driven by the true requirements of a customer.

How to Contact Progent
If your Downey, California company wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Help
For fast online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).