Low-cost Network Support from Microsoft and Cisco premier Consultants for Businesses in Downey, CA
By offering professional support whenever you need it, providing in-depth knowledge for critical business applications, providing innovative services such as virtual data center hosting, billing solely for help delivered, and requiring no sign-up or retainer fees for standard services, Progent allows your company to increase the business value of your It network and minimize support expenses. Progent appreciates that information system security, reliability, and efficiency are as critical to small businesses as to large enterprises but that small organizations don't have the leverage to spend aggressively in computer technology and in-house support groups. Progent's basic competitive advantage is that no IT consulting organization can equal Progent's ability to deliver the IT support expertise your company needs when you need it and at prices you can afford.

For mid-size and large businesses, Progent can provide co-sourcing support to add to the skills of your in-house IT support group. Co-sourcing can cut costs and minimize technical risks for major projects like application design and development, business continuity planning and testing, security audits, merging datacenters, or technology migrations.

Progent can in addition offer the services of certified consultants to assist your business to plan and implement a sensible cloud computing strategy.

Key Technical Areas Serviced by Progent for Business Networks in Downey, California
Progent provides the support of accredited consultants for all facets of network technology found in small and midsize organizations. Technologies supported by Progent include:

Support Delivery Alternatives Available for Downey, California Businesses
Progent has a selection of options for providing small and midsize businesses with cost-effective IT services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering computer support is built on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Contact Center Support Model ensures fast response, thorough service documentation, dependable follow-up, and tight cost monitoring for a range of network service delivery options that include online troubleshooting, onsite support, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support professionals can help customers to troubleshoot and fix network issues without the expense or delay of travel for onsite service visits. The experience of Progent's network engineers makes it possible to handle the majority of network issues quickly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for first-time customers to accommodate urgent network problems and Progent bills by the minute with no startup fees or minimums, so you pay only for the support you get. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out more information concerning Progent's remote computer support services.

  • Onsite Service
    Progent provides on-site computer support for signed-up clients in larger cities in the U.S. Progent's on-site support technicians can work in tandem with Progent's online service experts to give small and midsize companies the best of both worlds: hands-on service technicians when you require them plus the on-line expertise of Progent's seasoned team of network engineers, security professionals, and business software programmers. The response time for in-person support visits is usually under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite support. Learn more details about why to sign up for Progent's in-person network support services.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex problems. To learn more, refer to Help Desk Services for Small Businesses.

  • Consulting Expertise
    Progent offers small and midsize companies budget-friendly availability of enterprise-class consultants who can provide help with critical technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, company-wide network protection engineering, non-stop it system consulting, virtualization solutions, plus configuration, customization and training for business software such as financials, ERP and MRP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with short-term projects including site moves and massive system migrations, longer term initiatives like management analytics software development and customization, database software programming and DBA services, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and system management, or urgent response like disaster recovery and malware removal.

  • Application Hosting
    Progent can host mission-critical business applications such as Exchange Server and Microsoft SQL to provide small and midsize businesses with greater degrees of dependability, protection, and performance than is feasible with the type of on-site data center that is achievable for most small organizations. Because Progent uses the same data centers that host the gear of some of the world's biggest information technology companies, Progent can eliminate the expense of building and managing the infrastructure needed for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For managed application servers, Progent can also ensure that upgrades and revisions remain updated, protection and performance is continually tracked, and systems and data files are consistently archived and ready for complete and rapid recovery. Find out additional information concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for all of a small or midsize organization's servers in a setting that not only provides the top degree of availability and extensibility but that is in addition simple for clients to migrate to a different support firm or to move internally if your circumstance calls for it. Progent's Private Cloud hosting is founded on proven virtualization technologies that allow small businesses with multi-vendor networks to save dramatically on the costs of capital equipment, infrastructure maintenance, and network management while getting world-class availability and an unprecedented level of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed service, can handle the multi- OS and loosely standardized networks common with smaller businesses, and keeps control of the software licenses in the customer's hands so that moving to a different virtualized host is quick, reliable, and affordable. This avoids becoming a captive to a specific hosting provider while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide advanced remote support to help businesses of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight portfolio of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of critical files, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup system that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Downey, California Small Businesses
Progent's staff size, breadth of technical skill, and experience with enterprise network support allow small and midsize businesses to sidestep the problems associated with over dependence on small service firms or individual consultants.

Teaming with Progent's Experts enables your business to:

  • Prevent Over Dependence on Freelance Support Consultants
    For IT services, small businesses sometimes depend excessively on freelance engineers. Although individual service providers carry lower overhead than more substantial support organizations and can typically bill nominally smaller fees, individuals are frequently stretched to far to respond rapidly to critical situations. If an independent engineer is occupied with another customer, sick, on travelling, or in training, the absence of replacement staff may force your company to go without assistance in case of an emergency. The more your company expands, network downtime or difficulties with line-of-business programs become more costly. The money you believed you were conserving on a freelancer can evaporate quickly because of lower output. In addition, when freelance engineers encounter unfamiliar technologies, the unavailability of a large engineering team to rely on for assistance forces them to train in place while your business winds up footing the bill for their continuing education.

  • Have Access to Certified Professionals in Advanced Information Technology Solutions
    Many smaller service firms or independent engineers who concentrate on small company network support are capable of delivering connect-the-dots fixes but don't have the seasoning to work cost-effectively with complex IT environments that have mixed platforms, multiple locations, Voice over IP implementations, remote clients, interconnected financial and operational applications, eCommerce, and custom business software. Progent's experience with global enterprises and Progent's large staff of experts can benefit your small business because big-company environments are inherently complex, integration issues demand in-depth understanding of in many technical areas, and reaching an acceptable level of robustness, reliability, and protection requires industry-tested best practices.

  • Build a Solid Basis for Growth
    Small businesses often begin with an IT system cobbled together on a shoestring budget. Lacking a proper architecture, a series of improvised repairs commonly get tossed onto of a weak structure. As a company grows, stability and scalability issues can obstruct the success of the business. Such environments need proper assessment, intelligent business analysis, and broad-based experience to upgrade to an IT infrastructure that will provide the reliable basis to meet current business needs and support future growth.

  • Work with Solution Finders, Not Product Resellers
    Small businesses need direction and education to navigate through an increasingly complex maze of IT alternatives offered for enabling business growth and improving productivity. They do not need an IT engineer or support organization that attempts to promote products. Progent avoids conflicts of interest by not selling any products. Progent provides services exclusively. This permits Progent to match technical support services with the real interests of clients. Combining IT support and product selling can lead to a situation where the recommended solution is built around a preselected technology instead of being driven by the true requirements of a client.

Get in Touch with Progent
If your Downey, California company wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Fast Online Technical Help
For immediate remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Cisco has designed an extensive product line of routers including routers designed to provide the protection, performance, and reliability demanded by customers from small businesses to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved fault tolerance and network availability. Progent can help you select and integrate Cisco routers to establish a reliable infrastructure for your IT system and to make it easy to grow as you support new users, open new offices, deploy new services, extend your network to customers and partners, and manage a more mobile workforce. Progent offers expertise in a variety of routers based on Cisco's IOS operating system, including the Cisco 800 series of small business routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, CRS Carrier Routing System for core Networks, as well as older 3600 and 3700 Series Routers.

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    Progent's Juniper Networks-authorized network consultants can assist you to plan and deploy Juniper Firewall and VPN technology, enhance and support your infrastructure, and upgrade smoothly from discontinued devices to the latest releases. Progent's Junos OS engineers can provide support for Juniper's premier network operating system to enable your business to streamline the administration and improve the security of your Juniper VPN devices firewalls, and routers. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS software platforms and can assist you manage environments that incorporate a mix of Juniper's software platforms.

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    Progent's Test and Training Lab at the QTS (formerly Herakles) Data Center can be used for testing line-of-business applications, developing efficient migration methodologies, assessing and tuning performance, planning or verifying disaster recovery solutions, mitigating compatibility problems, and building training systems for the latest technologies. For Progent clients without adequate in-house resources to configure proper test systems, the lab reduces capital outlay and engineering risk while keeping vital network projects on schedule.

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    Forefront Threat Management Gateway 2010 builds on the proven security capabilities of Internet Security and Acceleration Server and offers a centrally administered Internet gateway that acts as a single-server platform for a variety of security functions including an application layer and network layer firewall, URL filtering, antimalware, intrusion protection, reputation services, Virtual Private Network management, and HTTP and HTTPS inspection. Forefront Threat Management Gateway includes advanced web security logging and reporting features, allows custom reports powered by Microsoft SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be installed as a virtual machine to lower expenses and improve availability. Progent's Microsoft engineers can assist your company to design and carry out test and production implementations; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008 R2, AD, SQL Server, Exchange Server 2010, and SharePoint; set up Forefront TMG 2010 to run on a virtual machine with Microsoft Windows Hyper-V; and deliver ongoing consulting and troubleshooting. Progent can also help you to upgrade economically to Microsoft Forefront Threat Management Gateway 2010 from Microsoft ISA Server 2006 or 2004.

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    Even if your company has a minimal computer support group and a limited IT budget, your information system can still feature the same high availability and responsiveness that once needed a large internal support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-expert and Cisco-premier IT consultants, the most recent network management software for proactive monitoring and threshold alarms, and economical service programs such as a help desk call center to keep your mission-critical business applications and servers up and running.

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    Progent's support specialists in Mac and Windows technology can help you combine Apple Macintosh and Windows computers into seamless environments with resource sharing and collaboration support. Enabling efficient co-existence among a variety of servers and desktops powered by Mac OS and Windows requires broad knowledge of and experience with Apple Macintosh and Windows technology. Progent's experience in Microsoft and Apple service makes it possible to offer expert support to companies that rely on these platforms to keep their competitive advantage. Progent can also help you to interface Apple's iPhones and iPads to operate with smoothly with your Windows network.

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    Altaro VM Backup offers small organizations a reliable and budget-friendly solution for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for local, offsite, multi-site, and cloud-hosted architectures and also supports low-cost backup to Azure storage. Top features include industry-leading inline deduplication to cut backup storage needs, Continuous Data Protection (CDP) with backup intervals as little as five minutes for reducing your Recovery Point Objective, military-grade encryption, item-level restore options for specific files and emails, support for Windows Server Cluster Shared Volumes (CSV) and for vCenter for handling large-scale deployments, and support for Volume Shadow Copy Service (VSS) to back up live virtual machines without downtime. Progent is an Altaro partner and can provide a wide range of consulting services to assist you to design, install, manage and troubleshoot a backup/restore solution based on Altaro VM Backup software.

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    Cisco's wireless IP phones are hardened Wi-Fi handsets designed for professionals who are on the move within office, warehouse, retail or other environments where management wants portable phones that offer more control, security and ruggedness than is possible with the Bring-Your-Own-Device style of mobile collaboration. Integration of Cisco's wireless VoIP phones typically requires that IT teams configure and optimize numerous components of your Wi-Fi infrastructure such as APs, routers and switches, wireless LAN controllers, and call management tools. Progent's certified consultants offer remote and onsite assistance to help your organization build and maintain a Cisco wireless IP phone deployment by delivering integration services that can range from troubleshooting the configuration of a wireless VoIP phone or access point to providing project management outsourcing or co-sourcing services for updating the wireless infrastructure of an entire campus.

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