Downey, CA Remote Support from World-class Computer Service Consultants
Progent's network help services can deliver your Downey, CA company low cost and dependable access to enterprise-class consulting engineers. By providing IT consulting service when you need it, providing advanced knowledge for vital technologies, delivering value-added support such as 24x7 network monitoring, and billing only for services you receive, Progent gives your Downey, California business an affordable solution for maximizing the productivity of small-scale office networks. If you run an onsite datacenter, rely on cloud-based infrastructure, or have a hybrid cloud/on-premises solution, Progent is the intelligent way for organizations and local governments to build and support a robust and safe IT system and to benefit from fast availability of the experienced help ordinarily restricted to corporations who can afford a sizeable internal information technology organization.

For mid-size and large companies, Progent offers co-sourcing and project management services to reinforce the skills of your in-house network support team. Co-sourcing can save money and minimize technical risks for big projects such as application development, disaster recover/business continuity planning, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide access to certified consultants to help your business to plan and execute your cloud computing strategy.

Primary Practice Areas Supported by Progent for Business Networks in Downey, California
Progent's team of certified experts provides help for all aspects of information technology found in businesses of any size. Areas supported by Progent in Downey include:

Support Delivery Alternatives for Downey, California Companies
Progent has a variety of alternatives for providing small and midsize companies with affordable IT services for troubleshooting, consulting, hosting services, and network management. Progent's model for delivering network support is built on the Help Desk structure common to big IT support groups. Progent's Help Desk Call Center Service Mechanism ensures fast support, comprehensive activity documentation, reliable follow-through, and strict expense control across a range of network support delivery options that include remote repairs, onsite help, top-level consulting, plus server hosting.

  • Remote Support
    Progent’s Technical Response Center (TRC) offers urgent and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service experts can help clients to troubleshoot and fix network issues without the expense or time loss of travel for onsite support visits. The experience of Progent's network consultants makes it possible to handle the majority of IT issues quickly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible registration procedure for new clients to address urgent network problems and Progent charges per minute with zero startup charges or minimums, so you pay only for the help you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security professionals. Learn additional details concerning Progent's online network troubleshooting services.

  • Onsite Support
    Progent offers onsite computer support for signed-up customers in larger cities in the United States. Progent's on-site support personnel can operate in tandem with Progent's online service engineers to deliver small and midsize businesses the optimal solution: on-premises service professionals when you require them as well as the remote expertise of Progent's seasoned staff of IT consultants, security professionals, and business application developers. The wait time for on-site support visits is usually under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises service. Learn more details concerning why to sign up for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Contact Center Services are intended for all businesses and local governments who require fast and dependable support from a professional Help Desk with efficient phone support, remote repair capability, and enough technical strength for all needed escalation. Because small and midsize companies usually are constrained by limited information technology budgets and can spare little executive attention for handling IT support tasks, Progent's Help Desk Outsourcing Services could be the most efficient way to ensure that business information systems are always productive. Learn more details concerning Progent's Contact Center services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly access to world-class IT professionals who can provide assistance with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network protection engineering, fault tolerant network engineering, server virtualization solutions, plus integration, customization and support for business programs including financials, ERP and MRP, business analytics, sales automation, and productivity packages. Progent can provide assistance with short-term projects such as office moves and massive software migrations, extended projects such as management reporting software programming and support, relational database software programming and administration support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or emergency services like disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small businesses with higher levels of dependability, security, and performance than is feasible with the type of on-site data center that is practical for most small organizations. Since Progent uses the same data centers that host the gear of some of the world's biggest IT companies, Progent can save you the cost of creating and managing the infrastructure required for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also make sure that patches and service packs stay current, protection and efficiency is continually tracked, and systems and data files are consistently backed up and ready for full and rapid recovery. Learn more about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize company's production servers in an environment that not only provides the top level of fault-tolerance and expandability but that is in addition simple for customers to migrate to another support provider or to move internally if your circumstance calls for it. Progent's Private Cloud hosting service is based on mature virtual server technologies that allow small businesses with mixed environments to save dramatically on the costs of hardware, system maintenance, and network administration while getting enterprise-class dependability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered service, can handle the mixed- OS and loosely standardized environments common with smaller companies, and retains control of the licenses in the customer's hands so that migrating to a new virtualized system is quick, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers advanced online support to help companies of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine on-premises resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's low-cost ProSight suite of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the complete threat progression including blocking, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and allows fast recovery of critical files, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that require critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security companies to provide web-based management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with information security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup system that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Downey, California Small Businesses
Progent's staff size, depth of information technology skill, and familiarity with corporate IT consulting enable small businesses to sidestep the pitfalls related to over dependence on thinly staffed support organizations or independent consultants.

Working with Progent enables your small business to:

  • Avoid Over Reliance on Individual Consultants
    For IT services, smaller companies often depend excessively on independent engineers. Though freelance support engineers have lower expenses than larger IT service organizations and can typically charge nominally smaller rates, freelancers are frequently spread too thin to respond quickly to urgent situations. If a freelance consultant is busy with another customer, ill, on vacation, or in class, the lack of backup personnel may force your business to wait for assistance during a crisis. As your small business grows, system downtime or difficulties with line-of-business applications become more expensive. The money you thought you were saving on a freelancer can disappear quickly because of lower output. Also, when freelance consultants encounter unfamiliar problems, the unavailability of a large engineering team to fall back on for help requires them to learn on the job while your business winds up with the costs for their continuing education.

  • Gain Access to Expertise in Advanced Information Technology Issues
    Many smaller service firms or freelance engineers focused on small company IT support may excel at providing routine fixes but lack the experience to work cost-effectively with complicated IT environments that have mixed operating systems, many offices, VoIP implementations, mobile workers, integrated accounting and operational software, data-driven web sites, and custom line-of-business software. Progent's background with global enterprises and Progent's extensive team of specialists can benefit your business because big-company networks are inherently complex, integration problems require thorough knowledge in numerous technical areas, and reaching a high degree of robustness, availability, and protection calls for enterprise-tested best practices.

  • Build a Firm Foundation for Growth
    Small companies often start with an IT system implemented on a shoestring budget. Lacking a strong basis, a series of ad hoc fixes often get tossed onto of a weak structure. As a company grows, reliability and expandability problems can undermine the success of the business. Such networks require proper assessment, smart business planning, and in-depth experience to upgrade to an IT infrastructure that can act as the solid basis to handle critical business requirements and ease future expansion.

  • Work with Solution Consultants, Not Resellers
    Smaller companies need direction and education to navigate through an ever more complicated array of IT alternatives offered for enabling growth and improving efficiency. Businesses do not need a network consultant or service organization that attempts to promote products. Progent avoids conflicts of interest by not selling any products. Progent sells consulting and services exclusively. This permits Progent to match consulting support services with the real interests of customers. Mixing IT consulting and product selling can lead to a situation where the recommended solution is based on a predetermined vendor rather than being driven by the true requirements of a client.

Contact Progent
In case your Downey, California company needs to contact Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Fast Online Technical Assistance
For fast remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















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