Low-cost Computer Support from Microsoft certified Experts for Businesses in Downey, CA
By delivering professional support when you require it, making available in-depth expertise for key business applications, providing innovative services like virtual data center hosting, invoicing only for services delivered, and requiring no sign-up fees or retainers for standard services, Progent enables you to maximize the competitive value of your information network and minimize service costs. Progent understands that network security, dependability, and performance are just as important to small businesses as to major corporations but that smaller organizations don't have the economy of scale to invest aggressively in computer technology and internal service groups. Progent's basic competitive advantage is that no network support firm can match Progent's capability to deliver the network support expertise your company requires whenever you need it and at prices you can afford.

For larger companies, Progent can provide co-sourcing support to add to the subject matter expertise of your in-house IT service staff. This can reduce expenses and help meet schedules for big projects such as application development, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also offer access to accredited experts to assist your company to design and execute a sensible cloud computing strategy.

Core Products and Technologies Serviced by Progent for Downey, California Business Networks
As a Microsoft-certified Partner computer support firm with a large group of Cisco Certified CCIE network infrastructure experts and Apple certified consultants, Progent provides urgent troubleshooting and low-cost online consulting to Downey, CA small businesses for a wide array of computer technologies including:

Service Delivery Options for Downey, California Companies
Progent has a variety of options for providing small and midsize companies and local governments with cost-effective IT services for technical support, system architecture, and IT management outsourcing. Progent's paradigm for delivering network support services is built on the Help Desk structure familiar to larger IT support groups. Progent's Helpdesk Support Mechanism promotes rapid support, comprehensive activity records, reliable follow-through, and tight cost control across an array of network service delivery options that include online repairs, on-premises help, and high-end consulting.

  • Remote Support
    Progent's Technical Response Center provides urgent and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support professionals can assist clients to analyze and repair hardware and software issues without the cost or delay of travel for onsite support visits. The background of Progent's IT engineers makes it possible to resolve most network issues quickly. For complex issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-based signup procedure for new clients to address emergency network problems and Progent bills per minute with zero sign-up charges or minimums, so you pay only for the support you get. Experts you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Find out more details concerning Progent's online computer troubleshooting expertise.

  • On-site Support
    Progent provides on-site computer support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote service experts to deliver small and midsize businesses the best of both worlds: hands-on support professionals when you need them as well as the on-line expertise of Progent's seasoned team of network engineers, security specialists, and business software programmers. The response time for on-site service calls is usually under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for onsite support. Find out more details concerning how to sign up for Progent's in-person computer support.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues. To learn more, see Online Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on the top professional services automation tool for handling service requests, ticketing, responsibility, progress tracking, and metrics. For more information, visit Progent's Help Desk Co-management services.

  • IT Consulting Expertise
    Progent offers small and midsize companies budget-friendly availability of world-class consultants who can deliver help with critical technologies including Microsoft Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero penetration test products, network security engineering, non-stop it system design, server virtualization strategies, plus integration, customization and support for small business applications including financials, ERP, business analytics, sales automation, and office productivity software. Progent can provide assistance with short-term projects such as site moves and massive software migrations, longer term projects like customizing a legacy ERP platform to a current MS Dynamics 365 solution, relational database application programming and DBA services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or emergency response such as data restoration and malware removal.

  • Infrastructure Guidance for an At-Home Workforce
    Progent can assist small and medium-size businesses to design, deploy and troubleshoot the network infrastructure required for work-from-home employees. Areas of infrastructure for which Progent's consultants offer assistance include secure and efficient VPN connections, Virtual Desktop Infrastructure software, router configuration, wireless LAN design and implementation, and reliable Internet access. For details about Progent's network infrastructure support services for telecommuters, visit infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize organization's servers in an environment that not only provides the top degree of availability and expandability but that is in addition convenient for customers to migrate to a different service provider or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting is founded on proven virtual server techniques that allow businesses with multi-vendor environments to save dramatically on the expense of hardware, system maintenance, and IT management while achieving enterprise-class dependability and an unprecedented level of vendor flexibility. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed service, can support the mixed- OS and loosely standardized networks common with smaller companies, and retains ownership of the software in the customer's hands so that migrating to a different virtualized host is quick, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still providing all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced online consulting support to help companies of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's affordable ProSight series of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that require important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security companies to deliver web-based management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent consultant so any potential issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The interview is designed to assess your company's ability to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and office productivity applications important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated collection of infrastructure products including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's CISSP-Premier cybersecurity experts, CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance experts offer a company-wide view of system security and can help with complex security programs such as SIEM solutions to help companies meet industry guidelines and statutory regulations for network data security and reporting.

The breadth and depth of Progent's consulting team offer a powerful set of benefits to organizations trying to maximize the productivity of their IT network within a realistic budget. These benefits include:

  • Best Industry Practices
    Progent's team of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional experience, in the trenches of network support, executing a wide variety of technical projects for an extensive mix of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support team. This ensures that you get not only world-class technical capability, but also a support engineer with proven methods for fixing actual IT problems efficiently. Learn additional information about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to bill for phone support and in-person visits per minute. Consequently, you are charged just for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no sign-up charge and asks no retainer for services provided during normal business hours. Many support firms demand large minimum payments or charge in increments of a quarter hour or more. Progent's small pricing granularity eliminates major invoices for quick solutions. Another advantage of by-the-minute invoicing is that customers won't be inclined to permit simple issues to fester until they become major problems. Learn more about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Support
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or small support firms who offer minimal documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation sent by every consultant to every client. The practice of documenting and organizing service records results in more effective service and avoids a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who won't release the keys to the kingdom. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent has few competitors. Small companies who utilize freelance consultants or who maintain internal support staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, protected, and productive. Read more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Downey, California business needs to get in touch with Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Help
For immediate remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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    Progent's Microsoft-certified information technology experts can provide Windows Server 2016 migration consulting to assist businesses of any size to plan and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model. Progent can assist your company to assess the value of Windows Server 2016 for your environment and can help you with any aspect of designing, configuring, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist you to take advantage of the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.

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    Progent is one of the most qualified IT consulting companies for integrating email solutions based on Microsoft Exchange 2000. Progent is skilled in helping small and mid-size companies get all the advantages of Microsoft Exchange 2000 under typical scenarios including upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and outsourcing your Microsoft Exchange 2000 Server management.

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    Nagios and MRTG are powerful, license-free monitoring tools that run with Linux and can be used to analyze UNIX/Linux networks, Windows systems, or multi-OS networks in which the Linux OS and Windows run side by side. The Nagios monitor allows system support engineers to monitor system services such as SMTP, HTTP, SSH, and PING. MRTG allows you to track the traffic through SNMP network devices including servers, routers, and switches. Progent's network monitoring engineers can help you utilize both these utilities to streamline and troubleshoot your system.

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    Progent's consultants can assist you with every stage of Azure cloud integration such as requirements analysis, prerequisites evaluation, solution architecture, pre-production testing, deployment, automated administration, performance optimization, license controls, disaster recovery preparedness, security policy enforcement, and compliance assessment. Progent can assist you to configure and troubleshoot firewalls and VPN connections so that your clients can securely access to Azure resources, and Progent's Microsoft-certified consultants can help you integrate key Microsoft technologies to work in Azure including Microsoft Windows Server, Exchange Server, SQL Server and Skype for Business. Progent can also help your organization to set up a hybrid cloud environment that seamlessly integrates on-premises datacenters with Azure-based resources.

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    The knowledge and experience of Progent's certified Microsoft Windows Server 2003 consultants, with an average of over 10 years of work in Microsoft technology, ensures you success in identifying the version and configuration of Windows 2003 Server that aligns best with your business strategy. Progent can also assist you with planning, deploying, managing and troubleshooting powerful information technology solutions powered by Microsoft Windows Server 2003, and can assist your migration from Windows 2000 or Microsoft Windows NT.

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    Progent offers nationwide urgent phone support and consulting services for companies who operate Sun Solaris networks or whose information systems include a mix of Sun Solaris and Microsoft products. Online technical support provides maximum return for your information technology dollar by preserving client productivity and shortening the hours billed for computer repair services. Sophisticated remote access utilities and skilled technicians and engineers combine to enable Progent to solve most network problems without squandering time and expense by going to your location. In most of situations your IT issues can be remediated over the phone or via a combination of phone support and remote network analysis. Progent can offer the services of Cisco certified CCIE network engineers and CISA premier security specialists to help you with the most challenging system issues.

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    Microsoft supports transparent hybrid ecosystems that combine Microsoft 365 Exchange Online and local Exchange deployments. This allows you to have specific Exchange mailboxes located at your physical datacenter and other mailboxes resident on Microsoft 365. Progent's certified Exchange consulting team can assist your organization with any facet of designing, integrating and troubleshooting your hybrid Exchange network. Progent's Exchange consultants can deliver as-needed support to help you resolve challenging technical bottlenecks and also offer comprehensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange solution is successfully completed on time and on budget.

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    Progent's expert support team can help you define and implement a smooth in-place Exchange Server 2007 upgrade plan that avoids network disruption, simplifies ongoing support demands, and makes your Exchange Server 2007 easy to manage. For complicated multi-server or multi-location migrations, Progent offers the experience to complete your move quickly and affordably. Progent's Microsoft Exchange 2007 support, troubleshooting, and consulting services include assistance with the integration of outside vendor add-ons to Exchange Server 2007 that are in keeping with your business goals.

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    Progent's Support for IT Service Firms lets you use Progent's consulting engineers under your own brand as a seamless arm of your network consulting staff.

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    Microsoft Office for Mac allows Mac users to receive the benefits of the industry's most popular office productivity applications. Progent's Apple-certified Mac consultants can help you set up Microsoft Office for Macintosh on a multi-vendor environment that incorporates Apple OS X and Windows platforms so that Mac users can take advantage of the new capabilities of Word, Excel, PowerPoint and Entourage in order to share information and system resources with co-workers who run Microsoft Windows. Progent's engineers have expertise with both Apple Macintosh and Windows technology and can provide service for environments that combine Mac with Microsoft Windows systems with complete resource sharing, or environments which carefully restrict collaboration between Mac and Windows users.

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    ProSight Data Protection Services ECHO from Progent provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's disaster recovery consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your critical information.

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    In addition to offering the expertise of Microsoft Dynamics GP specialists, Progent can provide consultants experienced in Dynamics AX, Microsoft Dynamics NAV Business Management Software, Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent offers programming, troubleshooting, administration help, upgrade assistance, and one-on-one or group webinar training tailored to meet your particular requirements. Progent's experts also can show you how to build and support a protected, robust server and communications infrastructure to run your ERP, MRP and accounting applications.

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    Progent's Technical Response Center (TRC) provides national extended hours remote help for computer systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service engineers provide after-hours telephone support and remote direct network access to troubleshoot and repair network problems rapidly and economically. The breadth of IT experience available from Progent's staff of nationwide service professionals allows Progent to escalate even the most difficult network issues to competent specialists as required. For urgent problems, the TRC endeavors to respond to your call for support in less than one hour.

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    Widows Server 2012 R2 Hyper-V enhances virtualization in important areas such as secure multitenancy, flexible network infrastructure, cloud support, scalability and throughput, and fault tolerance. Progent's Microsoft-certified consultants can help your business to benefit from Windows Server 2012 R2 Hyper-V to deploy and maintain virtual servers to reduce network costs and improve productivity.

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  • Penetration Testing Evaluation
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    Stealth intrusion testing is a key component of any comprehensive IT system security strategy. Progent's security experts can perform extensive intrusion checks without the awareness of your company's internal IT staff. Unannounced penetration checking shows whether existing security defense tools such as intrusion detection alerts and event log monitoring are correctly configured and consistently observed. Progent can provide ongoing automatic PEN testing to define your internal/external attack surface and to detect ways that exploitable vulnerabilities, improper configurations, harvested credentials, skipped patches, and ill-advised IT product defaults can be chained together by hackers into the multi-front attacks typical of modern strains of ransomware.

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