Quick, Low-cost Online Computer Network Support for Downey, California Small Businesses
For more than two decades, Progent has focused on providing enterprise-class network support to customers who have small-company IT budgets. Progent has developed a powerful support solution that includes a cost-effective, tightly connected virtual office network, sophisticated remote troubleshooting technology, a substantial team of consultants accredited in a broad array of IT disciplines, a Call Center service structure that maximizes efficiency and ensures follow-up, a global group of remote service professionals, in-person support options for the majority of most zip codes in the United States, and a corporate ethos committed to solving technical issues in the least time and at the lowest cost to clients.
For mid-size and large businesses, Progent offers co-sourcing services to reinforce the technical skills of your in-house IT service personnel. This can save money and minimize technical risks for big IT initiatives such as software programming, business continuity planning, security audits, merging datacenters, or software migrations.
Progent can also provide the services of certified consultants to assist your business to design and execute a sensible cloud strategy.
Primary Technical Areas Serviced by Progent for Downey, California Business Networks
A Microsoft-certified Partner consulting firm that maintains a world-class team of Cisco CCIE network consultants and Apple accredited consultants, Progent offers emergency troubleshooting and affordable online consulting to Downey, CA businesses for a wide range of information technologies such as:
Support Delivery Alternatives Available for Downey, California Companies
Progent offers a variety of options for providing small and midsize businesses and local governments with affordable IT services for technical support, system architecture, and IT administration. Progent's model for providing network support is based on the Call Center operational structure familiar to larger IT support groups. Progent's Helpdesk Service Mechanism ensures rapid support, thorough activity records, reliable follow-through, and tight cost monitoring for a range of network support delivery alternatives that include remote troubleshooting, on-premises help, and top-level consulting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Remote Support
Progent's Technical Response Center offers emergency and routine online service for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's seasoned service professionals can assist customers to analyze and repair network problems without the cost or time loss of in-person support visits. The background of Progent's IT engineers allows them to handle most IT problems rapidly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate support calls to world-class specialists. Progent offers a streamlined, web-accessible registration process for first-time customers to accommodate urgent situations and Progent charges per minute with zero startup charges or time minimums, so you pay only for the support you receive. Specialists available online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISM-certified security professionals. Find out more details concerning Progent's remote computer support services.
- Onsite Support
Progent offers on-site computer assistance for registered customers in major metropolitan areas in the United States. Progent's on-site support technicians can work in conjunction with Progent's remote service experts to give small companies the best of both worlds: hands-on service professionals when you need them plus the remote expertise of Progent's worldwide staff of IT consultants, security specialists, and business software programmers. The wait time for on-site service visits is usually less than 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for on-premises service. Learn more about why to sign up for Progent's in-person computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all aspects of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve the most issues. For details, visit Online Help Desk Services for Small Businesses.
- Shared Help Desk Services
Progent's Co-managed Help Desk services make it possible for your business to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the top professional services automation tool for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics. For more information, visit Progent's Co-managed Help Desk services.
- Consulting Services
Progent offers small and midsize companies affordable availability of world-class IT professionals who can deliver help with vital technologies such as Microsoft Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, company-wide network protection engineering, high availability it system engineering, server virtualization strategies, plus integration, customization and support for small business programs including financials, operations, management reporting, sales automation, and office productivity software. Progent can help with one-time projects including site moves and massive system migrations, extended initiatives such as customizing a legacy ERP system to a modern MS Dynamics or Dynamics 365 solution, database application development and DBA services, and web development, on-going support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or urgent response like data restoration and virus cleanup.
- Network Infrastructure Expertise for Telecommuters
Progent can help small and medium-size companies to plan, implement and debug the infrastructure for remote workers. Aspects of infrastructure for which Progent's experts can deliver assistance include secure and convenient VPN connectivity, VDI desktop platforms, router integration, Wi-Fi LAN planning and deployment, and robust Internet connectivity. To find out about Progent's network infrastructure support services for teleworkers, see infrastructure expertise for teleworkers.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting services for the entirety of a small company's servers in a setting that not only provides the top degree of fault-tolerance and expandability but that is also simple for customers to transfer to another support firm or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting is structured around tested virtualization techniques that allow businesses with multi-vendor environments to save significantly on the costs of hardware, system support, and IT management while getting enterprise-class reliability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally managed solution, can support the mixed- OS and non- standardized environments typical of small businesses, and keeps ownership of the licenses in the client's hands so that moving to a new virtualized host is fast, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent offers advanced remote consulting to help organizations of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that combine local IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of background providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's next generation behavior analysis tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, enhance and debug their connectivity hardware like switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that require critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security vendors to provide web-based control and world-class security for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Choice for Downey, California Businesses
Progent's staff size, breadth of technical skill, and experience with enterprise network consulting enable small and midsize companies to sidestep the problems related to over reliance on small support organizations or independent engineers.
Teaming with Progent enables your company to:
- Avoid Excessive Reliance on Individual Consultants
For network services, small businesses sometimes rely heavily on freelance consultants. Although freelance support engineers carry lower expenses than more substantial support firms and can afford to bill apparently smaller fees, freelancers are often too busy to respond quickly to urgent network problems. If an independent engineer is busy with different client, ill, on vacation, or in class, the lack of replacement staff may require your company to go without help during an emergency. The more your company grows, system downtime or difficulties with critical programs get more expensive. The dollars you believed you were conserving on a freelancer can be eaten up fast due to lower productivity. Also, when freelance engineers encounter new technologies, the lack of a large consulting team to fall back on for assistance forces them to train on the job while your business ends up footing the costs for their continuing training.
- Gain Access to Certified Professionals in Complex Information Technology Solutions
The majority of small service organizations or freelance consultants focused on small company IT consulting may excel at providing connect-the-dots fixes but lack the seasoning to work cost-effectively with complicated IT infrastructures that have a variety of operating systems, numerous sites, VoIP systems, mobile workforces, interconnected accounting and analytical applications, data-driven web sites, and custom line-of-business software. Progent's background with worldwide enterprises and Progent's large team of experts can benefit your company because big-company networks are inherently complicated, support problems require in-depth knowledge in many technical disciplines, and achieving a high degree of stability, availability, and protection calls for industry-proven leading practices.
- Create a Solid Foundation for Growth
Small businesses typically start with a network implemented on a tight budget. Without a proper architecture, a series of band-aid repairs often get thrown onto of a marginal foundation. As a business evolves, stability and expandability problems can hinder the productivity of the organization. These environments need thorough evaluation, smart strategic analysis, and in-depth experience to migrate to a network infrastructure that can provide the solid foundation to meet critical business requirements and support future growth.
- Partner with Solution Finders, Not Product Resellers
Smaller companies require direction and insight to work through an increasingly complicated array of technology options offered for enabling business growth and improving efficiency. They do not need an IT consultant or support firm that tries to sell them products. Progent avoids conflicted motives by not reselling hardware and software. Progent provides services only. This permits Progent to align technical support with the real needs of clients. Mixing network consulting and product reselling can result in a situation where the recommended solution is based on a preselected technology rather than being driven by the actual requirements of a customer.
In case your Downey, California business needs to get in touch with Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Fast Online Network Assistance
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).