Professional Remote Support for Downey, California Computer Networks from Certified Consultants
Small companies have typically been ignored by large IT service firms. Many small businesses allow themselves to grow dangerously reliant on individual engineers or small support organizations who don't have the size or broad skill sets to react promptly or efficiently to technical emergencies. Other small businesses resort to mass-market support providers that employ personnel trained to provide by-the-numbers solutions to ordinary issues but who do not have the background and technical scope to handle the diversity of configurations and lack of standards that characterizes small business information systems.
Progent's proven approach to delivering low-cost and successful network service to small businesses has made Progent among the most respected Microsoft-certified network service organizations in the United States. Progent has provided online support to companies in every state in the U.S. (refer to Progent's customer testimonials).
For medium-size and enterprise companies, Progent can provide co-sourcing services to supplement the technical skills of your in-house network support personnel. This can save money and help meet schedules for big projects such as application programming, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or technology migrations.
Progent can in addition offer the services of accredited consultants to assist your company to design and execute a sensible cloud strategy.
Core IT Areas Supported by Progent for Businesses in Downey, California
Progent offers the services of qualified experts for all facets of information technology deployed in small organizations. Technologies serviced by Progent include:
Support Delivery Alternatives Available for Downey, California Companies
Progent has a variety of alternatives for providing small businesses with cost-effective IT services for technical support, consulting, hosting services, and network management outsourcing. Progent's paradigm for providing computer support is based on the Help Desk Call Center structure common to big IT groups. Progent's Help Desk Call Center Service Mechanism promotes fast response, thorough service documentation, reliable follow-up, and tight cost control for a range of IT service delivery modes that include online repairs, in-person support, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service experts can help customers to troubleshoot and fix network issues without the cost or delay of in-person support visits. The background of Progent's network engineers makes it possible to handle most network issues rapidly. For complex problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-accessible signup process for new customers to accommodate urgent network problems and Progent charges by the minute with no startup charges or time minimums, so you pay only for the help you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Find out more details concerning Progent's online network support expertise.
- Onsite Service
Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site service personnel can work in tandem with Progent's remote support engineers to deliver small and midsize companies the ideal combination: onsite service technicians when you require them plus the on-line help of Progent's seasoned team of IT engineers, security specialists, and business software developers. The wait time for in-person support calls is typically under one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite service. Find out more details concerning how and why to register for Progent's onsite network support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues. To learn more, visit Help Desk Services.
- Consulting Services
Progent offers small and midsize companies budget-friendly availability of world-class consultants who can deliver help with critical technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, network security engineering, non-stop it system design, virtualization strategies, plus integration, programming and training for small business programs such as accounting, ERP and MRP, business analytics, sales automation, and office productivity packages. Progent can help with one-shot projects such as office moves and major system upgrades, extended projects such as business analytics application programming and customization, database application development and DBA services, and web design, continuing support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and network management, or urgent response like data restoration and virus cleanup.
- Application Server Hosting
Progent offers hosting for critical applications like Microsoft Exchange Server and MS SQL in order to provide small and midsize companies with greater levels of reliability, protection, and performance than is possible with the class of on-site data center that is practical for most small organizations. Since Progent uses the same data centers that support the equipment of many of the world's biggest IT companies, Progent can eliminate the expense of building and managing the systems required for world-class cooling, electrical failover, and redundant Internet access. For hosted application servers, Progent can also make sure that upgrades and revisions stay current, security and performance is continually monitored, and systems are consistently archived and ready for complete and prompt restoration. Learn additional information concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize company's servers in an environment that not only provides the highest degree of availability and expandability but that is also simple for customers to migrate to a different support firm or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is based on tested virtual server technologies that allow businesses with mixed networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT administration while achieving world-class reliability and an unprecedented level of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed service, can support the multi- platform and non- standardized environments common with smaller companies, and keeps ownership of the licenses in the client's hands so that moving to a new virtualized system is fast, safe, and affordable. This avoids ending up a captive to a single hosting service while still providing all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent can provide advanced remote consulting support to help organizations of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over two decades of background delivering advanced consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's low-cost ProSight portfolio of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the complete threat progression including protection, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security companies to deliver centralized management and comprehensive protection for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup system that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex array of infrastructure products such as firewalls, routers and switches, VoIP options, and wireless connectivity. In addition, Progent's
CISSP-Certified security consultants,
CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance experts can provide a business-wide perspective on network security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help companies comply with industry standards and statutory mandates for network information protection and incident reporting.
The breadth and depth of Progent's consulting team bring a unique set of advantages to customers wishing to maximize the business value of their information network within a realistic budget. These benefits include:
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry experience, in the trenches of network support, executing a wide variety of technical projects for an extensive mix of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support team. This ensures that you get not only world-class technical capability, but also a consultant with proven methods for resolving actual IT problems efficiently.
Find out additional information concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to charge for remote support and on-premises help by the minute. As a result, you are charged just for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for support services delivered during normal business hours. Many support organizations impose large minimum fees or charge in increments of a quarter hour or longer. Progent's small pricing granularity does away with big invoices for quick repairs. Another benefit of granular pricing is that you will be less inclined to permit simple issues to stay unaddressed until they become major ones.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Support
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or local support firms who provide scant documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service reports given by every consultant to every customer. The discipline of documenting and organizing service activity allows more efficient support and avoids a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who wonít release the keys to the kingdom.
Find out more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their scope, Progent can focus on offering hard-to-find services where Progent faces few competitors. Small businesses who utilize independent consultants or who employ internal IT personnel gain when Progent transfers information about new technology and proven processes to make their networks more reliable, secure, and efficient.
Read more details concerning Progent's knowledge transfer services.
In case your Downey, California business wants to get in touch with Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Fast Online Network Support
For immediate online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).