Affordable Computer Help from Microsoft premier Consultants for Companies in Downey, CA
By offering world-class support when you need it, providing in-depth expertise for key business applications, offering innovative services like virtual data center hosting, invoicing only for help delivered, and requiring no setup fees or retainers for standard services, Progent enables your company to maximize the competitive value of your It network and reduce support costs. Progent appreciates that network security, reliability, and performance are just as important to small businesses as to large enterprises but that small companies don't have the economy of scale to spend aggressively in computer technology and internal service groups. Progent's basic value proposition is that no IT consulting organization can match Progent's ability to provide the network support your company requires when you require it and at prices you can afford.
For mid-size and large companies, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your internal IT service staff. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives such as application programming, business continuity planning and testing, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide the services of accredited experts to assist your business to design and implement a sensible cloud computing strategy.
Core Technologies Supported by Progent for Businesses in Downey, California
Progent's team of industry certified support professionals provides help for virtually all facets of network technology found in companies of all sizes. Areas supported by Progent in and around Downey include:
Support Delivery Options Available for Downey, California Companies
Progent offers a selection of alternatives for providing small companies and local governments with affordable computer services for troubleshooting, consulting, and network management. Progent's model for providing network support is built on the Help Desk structure common to larger IT support groups. Progent's Helpdesk Service Mechanism promotes rapid support, thorough service documentation, reliable follow-through, and tight cost monitoring across a range of IT service delivery options that include online troubleshooting, onsite help, and top-tier consulting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Online Service
Progentís Technical Response Center provides urgent and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned support experts can assist customers to analyze and fix hardware and software issues without the cost or delay of on-premises service calls. The background of Progent's network consultants makes it possible to resolve most network problems quickly. For complex issues, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible registration procedure for new clients to address emergency situations and Progent bills per minute with no sign-up fees or time minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Find out more details about Progent's online network troubleshooting expertise.
- On-site Service
Progent offers on-site technical assistance for registered clients in major metropolitan areas in the United States. Progent's onsite support personnel can operate in conjunction with Progent's remote service engineers to give small businesses the ideal combination: onsite support professionals when you require them as well as the on-line expertise of Progent's worldwide staff of network consultants, security professionals, and business software developers. The response time for in-person service calls is typically under one business day. There is no start-up or retainer charge for becoming a Progent customer for onsite service. Learn more details concerning how to register for Progent's in-person network support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all facets of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues. for more information, visit Help Desk Services.
- Co-managed Help Desk Services
Progentís Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation platform for handling service requests, ticketing, responsibility, status tracking, and metrics. For more information, see Progentís Help Desk Co-management services.
- Consulting Expertise
Progent provides small and midsize businesses affordable availability of enterprise-class IT professionals who can deliver assistance with vital technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, company-wide network protection engineering, high availability it system consulting, server virtualization strategies, plus configuration, programming and training for business software including accounting, ERP, management reporting, sales automation, and office productivity software. Progent can provide assistance with one-shot projects such as site moves and massive software migrations, longer term initiatives like upgrading an older ERP platform to a modern Microsoft Dynamics 365 package, database application development and DBA services, and web design, on-going support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or emergency services such as data restoration and malware cleanup.
- Infrastructure Consulting Services for Telecommuters
Progent can help small and medium-size companies to design, implement and troubleshoot the network infrastructure to support telecommuters. Aspects of network infrastructure for which Progent's experts can deliver guidance include secure and efficient VPN tunnel connectivity, VDI desktop software, router setup, Wi-Fi LAN design and deployment, and robust Internet access. For information about Progent's infrastructure expertise for an at-home workforce, refer to network infrastructure consulting services for an at-home workforce.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize organization's production servers in a setting that not only provides the top degree of availability and expandability but that is in addition easy for customers to transfer to a different support firm or to move internally if your situation calls for it. Progent's Private Cloud hosting service is built around proven virtual server techniques that allow businesses with mixed networks to benefit dramatically on the costs of hardware, infrastructure maintenance, and network administration while achieving enterprise-class reliability and an unparalleled level of vendor options. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered solution, can support the multi- platform and non- standardized environments typical of small businesses, and retains control of the licenses in the client's hands so that moving to a different virtual host is quick, safe, and affordable. This eliminates becoming a captive to a specific hosting service while still offering all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers expert online support services to help companies of any size connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure design and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's low-cost ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight ASM protects local and cloud resources and provides a single platform to manage the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious network management activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating appliances that need important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the technology of top information security companies to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so any potential issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup/recovery environment that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity applications important to the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated collection of infrastructure technologies including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's
CISSP-Certified security experts,
CISM-certified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance experts offer a company-wide perspective on system security and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government mandates for network information security and incident reporting.
The scope and depth of Progent's consulting team offer a powerful set of advantages to customers trying to maximize the productivity of their IT system within a realistic budget. These benefits include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional experience, at the front lines of network service, executing a broad variety of technical projects for a large array of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its support staff. This guarantees that you get not just world-class IT help, but also a support engineer with proven approaches for solving actual network problems rapidly.
Learn more concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing policy is to bill for online service and on-premises visits by the minute. Consequently, you pay only for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no sign-up charge and asks no monthly commitment for services delivered during regular business hours. Many service firms demand large minimum payments or bill in increments of a quarter hour or more. Progent's small billing granularity does away with major bills for fast repairs. An additional advantage of granular billing is that customers will not be tempted to permit minor issues to stay unaddressed until they become big problems.
Find out more details concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of IT Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or local service organizations who offer scant documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation given by each consultant to every customer. The practice of detailing and archiving support activity allows more effective service and avoids a variety of common problems such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.
Learn more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their scope, Progent can concentrate on offering high-value skills where Progent faces little competition. Small companies who work with independent service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their networks more robust, secure, and efficient.
Find out additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Downey, California company wants to contact Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Fast Online Technical Help
For immediate remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).