Affordable Network Help from Microsoft premier Professionals for Companies in Downey, CA
By delivering world-class support when you need it, providing in-depth knowledge for critical business applications, offering innovative services like virtual server hosting, billing only for help delivered, and requiring no sign-up or retainer fees for standard services, Progent helps you to increase the competitive value of your It network and minimize support expenses. Progent understands that information system protection, dependability, and efficiency are just as important to small companies as to major enterprises but that small organizations don't have the economy of scale to spend aggressively in computer technology and internal service groups. Progent's basic competitive advantage is that no network support organization can match Progent's capability to provide the network support your company needs whenever you require it and at a cost you can justify.

For larger businesses, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your internal IT service staff. Co-sourcing can reduce expenses and help meet schedules for major projects like software design and development, disaster recover/business continuity planning, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can also provide the services of certified experts to help your company to plan and execute a sensible cloud computing strategy.

Main Technical Areas Serviced by Progent for Business Networks in Downey, California
Progent's nationwide team of industry certified engineers offers support for virtually all facets of network technology deployed by businesses of any size. Areas supported by Progent in and around Downey include:

Support Delivery Alternatives Available for Downey, California Companies
Progent has a selection of alternatives for providing small companies with cost-effective IT services for troubleshooting, system architecture, and IT administration. Progent's paradigm for delivering network support services is based on the Call Center structure common to big IT organizations. Progent's Help Desk Call Center Support Mechanism promotes fast response, thorough activity records, dependable follow-through, and tight cost monitoring for a range of network support delivery modes that include online repairs, in-person support, and high-end consulting.

  • Remote Support
    Progent's Technical Response Center provides urgent and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified support professionals can assist customers to analyze and fix network issues without the expense or time loss of travel for onsite service calls. The background of Progent's IT engineers allows them to handle most IT issues quickly. For the most complex problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-accessible registration procedure for new clients to address emergency situations and Progent bills per minute with no sign-up fees or minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Learn additional information about Progent's remote computer support services.

  • On-site Service
    Progent provides on-site computer support for registered clients in major metropolitan areas in the United States. Progent's on-site support personnel can work in conjunction with Progent's online support experts to give small and midsize businesses the best of both worlds: hands-on support technicians when you need them as well as the remote expertise of Progent's worldwide team of IT consultants, security professionals, and business software programmers. The wait time for in-person service visits is typically less than one business day. There is no sign-up or retainer fee for becoming a Progent customer for on-premises service. Find out more details about how and why to sign up for Progent's in-person network support.

  • Help Desk
    Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems. To learn more, visit Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's roster of veteran desktop support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution built around the leading PSA tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting. For details, refer to Progent's Help Desk sharing services.

  • Consulting Expertise
    Progent provides small companies affordable availability of enterprise-class consultants who can deliver assistance with vital products and technologies including Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, company-wide network protection consulting, fault tolerant it system design, virtualization solutions, plus configuration, customization and training for small business applications such as financials, operations, business analytics, CRM, and productivity suites. Progent can provide assistance with short-term projects such as office moves and massive system migrations, longer term projects like customizing a legacy MRP platform to a current MS Dynamics 365 solution, database application programming and DBA services, and web design, continuing support including System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and system management, or emergency response like data restoration and virus cleanup.

  • Network Infrastructure Consulting Expertise for Teleworkers
    Progent can assist small and medium-size companies to plan, configure and troubleshoot the network infrastructure needed to support work-from-home employees. Areas of infrastructure where Progent's experts can provide guidance include safe and convenient VPN tunnel connectivity, VDI desktop software, router setup, Wi-Fi LAN design and deployment, and reliable Internet connections. For information about Progent's network infrastructure expertise for a remote workforce, visit infrastructure expertise for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for the entirety of a small company's servers in an environment that not only provides the top degree of fault-tolerance and expandability but that is in addition simple for customers to migrate to a different service firm or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting service is founded on tested virtual server technologies that permit companies with mixed environments to benefit dramatically on the costs of capital equipment, infrastructure support, and IT management while getting world-class reliability and an unparalleled degree of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered service, can handle the mixed- OS and non- standardized networks typical of small companies, and keeps control of the software licenses in the customer's hands so that migrating to a new virtualized host is fast, safe, and affordable. This eliminates becoming a prisoner of a single hosting provider while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert online support to help organizations of all sizes connect their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that combine physical resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including filtering, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become lost or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security vendors to deliver centralized management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so all looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Downey, California Businesses
Progent's size, scope of technical expertise, and experience with enterprise network support allow small and midsize companies to avoid the problems associated with excessive reliance on small support organizations or individual engineers.

Teaming with Progent enables your business to:

  • Prevent Excessive Dependence on Freelance Support Consultants
    For network services, smaller companies often depend excessively on independent engineers. Though individual support engineers carry lower overhead than larger IT service firms and can afford to charge nominally lower fees, they are frequently stretched to far to respond rapidly to urgent network problems. If an independent engineer is busy with different client, sick, on travelling, or in class, the absence of replacement staff may force your business to go without help in case of a crisis. As your company grows, system downtime or difficulties with line-of-business applications get more costly. The money you thought you were saving on a freelancer can disappear quickly due to lost productivity. In addition, when independent consultants encounter unfamiliar technologies, the unavailability of a big consulting team to count on for advice forces them to learn with the meter running while your company ends up footing the costs for their ongoing education.

  • Have Access to Expertise in Advanced IT Solutions
    The majority of small support organizations or independent engineers focused on small business network support may excel at providing connect-the-dots solutions but don't have the experience to work efficiently with complex network infrastructures that have mixed operating systems, numerous offices, Voice over IP systems, remote clients, interconnected financial and analytical applications, eCommerce, and custom line-of-business software. Progent's experience with worldwide companies and Progent's large group of experts can be valuable to your business because enterprise environments are characteristically complicated, integration issues require in-depth understanding of in many technical areas, and achieving an acceptable degree of robustness, reliability, and protection requires enterprise-proven leading practices.

  • Build a Firm Foundation for Growth
    Small businesses typically start with a network implemented on a shoestring budget. Without a proper architecture, a series of band-aid repairs often get thrown onto of a marginal foundation. As a business grows, stability and expandability problems can undermine the success of the business. These environments need proper evaluation, smart strategic planning, and in-depth experience to migrate to an IT environment that can act as the reliable basis to meet current business requirements and ease downstream growth.

  • Team with Solution Finders, Not Product Vendors
    Smaller companies need direction and insight to navigate through an ever more complex array of technology alternatives available for enabling growth and improving productivity. They do not need a network consultant or support firm that attempts to promote a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent provides services and expertise exclusively. This permits Progent to match technical services with the real needs of customers. Mixing network support and product reselling can result in a situation where the recommended solution is based on a preselected vendor rather than being based on the true requirements of a customer.

Get in Touch with Progent
If your Downey, California business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Online Network Support
For immediate online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Microsoft-certified consultants offer economical online and on-premises expertise, software development, and technical support support for organizations of all sizes who intend to upgrade to SharePoint 2016 or SharePoint Online from prior releases of SharePoint.

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    Small to middle size businesses can now enjoy all the benefits of Microsoft System Center Operations Manager and also have quick access to Progent's Microsoft and Cisco certified network consulting professionals. With Progent's economically priced network support programs, mid-size organizations can select a simple co-sourcing package based on Microsoft Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing package. Progent supports Microsoft System Center Operations Manager 2007 to offer small and midsize business information systems enterprise-class availability, security and productivity.

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    Progent's Technical Response Center (TRC) provides affordable national after-hours online assistance for information systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support professionals offer 24x7 telephone help and online direct computer connection to isolate and repair technical problems quickly and economically.

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    For enterprise project management assistance, Progent offers the services of veteran information technology professionals with years of background in technology management, application development, and business process engineering for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These high-level IT managers can provide project management expertise to help enterprise customers adhere to best practices to ensure that major projects are completed on time and within budget.

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  • Open Now Aironet Ruggedized APs Support and Integration
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    Progent's Cisco certified Wi-Fi experts can provide economical online and onsite support for both legacy and modern Wave 2 Aironet wireless APs and Progent can assist your business to design and maintain Wi-Fi solutions that incorporate indoor and outside/industrial Aironet access points.

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    Progent's high availability network consultants offer reliability consulting, disaster recovery services, system load balancing, high-availability interoffice connectivity, high-availability Internet interface design, high-availability data center services, and other fault-tolerant networking support to help your organization design a 24x7 environment for mission-critical applications. Progent has the background to design affordable, non-stop networks by deploying the expanding library of Microsoft Windows Cluster servers including Windows Cluster Server 2003, Microsoft SQL Cluster Server, and Exchange Cluster Server. Progent's Microsoft and Cisco certified consultants can show you how to you build a fault tolerant mutli-site network with a completely redundant Internet connection and efficient network load balancing.

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    Progent's experienced ransomware recovery consultants can help your business to rebuild an IT network victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.

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    Progent provides clients the services of engineers who have earned some of the computer industry's most prized certifications. Progent believes that customers have the right to know that their computer service providers have formal testing plus broad practical experience so that Progent's clients can use Progent's support with confidence. Often, vendor certifications like the CCIE brings privileges for significantly better vendor help than is offered to uncertified service providers, allowing Progent to offer customers a higher class of computer service. In addition, recognized credentials such as CISM or CISSP for network security can aid corporate clients to show compliance with regulatory requirements by engaging the services of accredited IT professionals.

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    Progent's ProSight Virtual Hosting and Management service provides complete hosting of a small company's production servers in a solution that delivers the highest degree of availability and scalability and is also simple to move to another host. ProSight Virtual Hosting and management services are based on mature virtualization technologies that enable small and midsize businesses with multi- platform IT systems to save dramatically on the expense of capital equipment, system maintenance, and network administration while achieving enterprise-class fault tolerance and an unmatched level of vendor independence.

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