Downey, CA Online Help from World-class Computer Network Troubleshooting Professionals
Progent's computer troubleshooting services can provide your Downey, CA business affordable and dependable support from Microsoft and Cisco certified technical engineers. By providing IT support service when you require it, providing advanced expertise for mission-critical technologies, delivering value-added services such as 24x7 server monitoring, and invoicing only for support you use, Progent gives your Downey, California business an affordable option for maximizing the productivity of small office information systems. Whether you run an onsite datacenter, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local network, Progent is the intelligent choice for businesses and local governments to build and manage a robust and safe IT system and to benefit from quick availability of the experienced consulting ordinarily restricted to corporations who can afford a sizeable internal information technology organization.
For mid-size and large businesses, Progent can provide co-sourcing support to supplement the technical skills of your in-house IT service personnel. Co-sourcing can save money and help meet schedules for big projects such as software design and development, disaster recovery preparedness, security audits, merging datacenters, or technology migrations.
Progent can in addition offer access to accredited experts to help your company to plan and execute your cloud strategy.
Key Practice Areas Serviced by Progent for Office Networks in Downey, California
Progent's team of world-class experts offers support for all facets of information technology found in businesses of any size. Practice areas supported by Progent in and around Downey include:
Service Delivery Alternatives for Downey, California Businesses
Progent has a variety of options for providing small companies with cost-effective IT services for technical support, system architecture, hosting services, and IT management. Progent's paradigm for providing network support is based on the Call Center operational structure common to big IT support organizations. Progent's Help Desk Call Center Support Model ensures rapid response, thorough activity documentation, reliable follow-up, and tight expense control for a range of network service delivery alternatives that include online troubleshooting, on-premises support, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center (TRC) provides emergency and routine remote assistance for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified support experts can help customers to troubleshoot and fix hardware and software problems without the cost or time loss of on-premises service calls. The experience of Progent's network engineers makes it possible to handle the majority of network problems quickly. For the toughest problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-based registration process for new clients to address urgent situations and Progent bills by the minute with no sign-up charges or minimums, so you pay only for the support you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn more details concerning Progent's online computer support expertise.
- Onsite Service
Progent provides on-site computer support for registered clients in major metropolitan areas in the United States. Progent's on-site support technicians can work in tandem with Progent's online support engineers to deliver small and midsize companies the ideal combination: on-premises support technicians when you require them as well as the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business application developers. The response time for on-site service visits is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent client for on-premises service. Find out more details about why to sign up for Progent's in-person computer support.
- Help Desk
Progent's Helpdesk Outsourcing Services are designed for all companies who require fast and reliable support from a professional Help Desk Call Center with efficient phone support, online repair capability, and sufficient technical strength for all needed problem escalation. Since small and midsize businesses typically have tight IT budgets and can provide scant executive bandwidth for handling IT support, Progent's Help Desk Call Center Outsourcing Services can be the most efficient option to make sure that small business computer systems are always up and running. Read more concerning Progent's Help Desk outsourcing services.
- Consulting Expertise
Progent offers small companies budget-friendly access to enterprise-class IT professionals who can provide assistance with critical products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, network protection consulting, high availability network engineering, virtualization strategies, plus integration, customization and support for small business software including financials, ERP, business analytics, CRM, and office productivity software. Progent can help with short-term projects including office moves and major system upgrades, extended initiatives like management analytics software development and support, relational database software development and administration support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or emergency response such as data restoration and virus cleanup.
- Application Server Hosting
Progent offers hosting for mission-critical applications like Exchange and Microsoft SQL in order to provide small and midsize companies with greater levels of reliability, protection, and recoverability than is feasible with the class of on-site data center that is achievable for the majority of small and midsize organizations. Since Progent uses the same data centers that support the gear of many of the world's biggest IT companies, Progent can save you the expense of creating and managing the infrastructure needed for world-class environmental control, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also make sure that upgrades and service packs remain updated, security and efficiency is continually tracked, and systems are consistently backed up and available for full and prompt restoration. Find out additional information concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting services for the entirety of a small or midsize company's servers in a setting that not only provides the highest level of dependability and expandability but that is also convenient for clients to migrate to another service firm or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtualization techniques that allow businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, infrastructure support, and network management while getting world-class availability and an unprecedented degree of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered package, can support the mixed- OS and non- standardized environments common with small businesses, and retains ownership of the software in the client's hands so that moving to a different virtual system is fast, safe, and affordable. This avoids ending up a captive to a specific hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent offers expert online consulting services to help companies of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that combine on-premises resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's low-cost ProSight line of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the complete malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital files, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that require important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so any potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Downey, California Businesses
Progent's staff size, depth of technical skill, and experience with enterprise IT support allow small and midsize companies to sidestep the pitfalls related to over reliance on small support organizations or freelance engineers.
Teaming with Progent allows your small business to:
- Prevent Over Dependence on Individual Consultants
For IT support, smaller businesses sometimes rely heavily on independent engineers. Though freelance support engineers have lower expenses than more substantial support organizations and can afford to charge nominally lower fees, freelancers are often spread too thin to respond quickly to urgent network problems. If a freelance engineer is busy with another client, sick, on travelling, or in training, the absence of backup staff may force your company to go without help during an emergency. As your small business grows, system unavailability or problems with critical programs get more expensive. The money you believed you were conserving on a freelancer can disappear fast because of lower productivity. Also, when independent consultants encounter new technologies, the lack of a big consulting group to rely on for help requires them to learn in place while your business ends up with the costs for their continuing training.
- Have Access to Expertise in Sophisticated IT Issues
The majority of small support firms or independent consultants focused on small business IT consulting may excel at delivering connect-the-dots solutions but lack the experience to work efficiently with complex network configurations with mixed operating systems, numerous sites, Voice over IP implementations, remote workforces, interconnected accounting and analytical software, eCommerce, and custom line-of-business software. Progent's experience with worldwide companies and Progent's extensive team of experts can benefit your business because big-company environments are by nature complicated, support issues require thorough understanding of in numerous technical disciplines, and reaching a high degree of robustness, availability, and security calls for enterprise-proven processes.
- Build a Solid Basis for Seamless Growth
Small companies often begin with an IT system implemented on a shoestring budget. Lacking a strong basis, a series of improvised repairs commonly get thrown on top of a weak structure. As a business evolves, stability and expandability issues can hinder the productivity of the business. These networks require thorough evaluation, intelligent strategic planning, and broad-based expertise to upgrade to a network infrastructure that can act as the reliable foundation to meet critical business requirements and ease downstream growth.
- Team with Solution Consultants, Not Product Resellers
Smaller companies need direction and education to navigate through an increasingly complex array of IT alternatives available for enabling growth and improving productivity. Businesses do not need a network consultant or service firm that attempts to promote a product. Progent eliminates conflicted motives by not selling any products. Progent provides services and expertise exclusively. This permits Progent to match consulting support with the genuine needs of clients. Combining network support and product selling can result in a conflict where the recommended solution is based on a predetermined vendor rather than being driven by the actual needs of a small business.
In case your Downey, California business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Immediate Remote Network Assistance
For immediate online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).