Professional Online Help for Downey, California Computer Networks from Certified Engineers
Small businesses have traditionally been underserved by large network service firms. Many small businesses permit themselves to grow dangerously dependent on freelance consultants or small consulting organizations who lack the bandwidth or extensive skill sets to react quickly or effectively to technical emergencies. Other small businesses resort to mass-market service firms that employ technicians able to offer by-the-numbers fixes for common problems but who do not have the experience and technical scope to deal with the diversity of configurations and lack of standardization typical of small business information networks.
Progent's proven methodology for providing affordable and successful technical support to small businesses has made Progent one of the premiere Microsoft-certified IT consulting organizations in the country. Progent has delivered online support to companies in every state in the U.S. (See Progent's client testimonials).
For larger companies, Progent can provide co-sourcing services to supplement the technical skills of your in-house network support staff. Co-sourcing can cut costs and minimize technical risks for major IT initiatives like software development, disaster recover/business continuity planning, security evaluations, office consolidations, or software migrations and upgrades.
Progent can also provide the services of accredited experts to assist your business to design and execute a sensible cloud computing strategy.
Core IT Areas Serviced by Progent for Office Networks in Downey, California
Progent offers the services of accredited consultants for all facets of business network technology deployed in small organizations. Technologies serviced by Progent include:
Service Delivery Alternatives for Downey, California Businesses
Progent offers a selection of options for providing small and midsize companies and local governments with cost-effective IT services for technical support, system architecture, hosting, and IT management outsourcing. Progent's paradigm for delivering IT support services is built on the Call Center structure familiar to larger IT groups. Progent's Help Desk Service Model promotes rapid support, thorough service documentation, consistent follow-up, and strict expense monitoring for an array of IT support delivery alternatives that include online repairs, on-premises help, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center provides emergency and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support professionals can assist clients to analyze and repair network problems without the cost or time loss of travel for onsite support visits. The experience of Progent's network engineers makes it possible to handle most network issues quickly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based signup process for first-time clients to accommodate urgent situations and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the support you get. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Learn additional details about Progent's online network support expertise.
- Onsite Support
Progent offers on-site computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can operate in tandem with Progent's online service experts to give small and midsize businesses the best of both worlds: onsite support professionals when you need them plus the on-line expertise of Progent's seasoned team of network consultants, security professionals, and business application programmers. The response time for in-person service visits is typically under one business day. There is no sign-up or retainer fee for becoming a Progent customer for on-premises support. Learn more details about how to sign up for Progent's in-person computer support.
- Help Desk
Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses who need fast and reliable support from a professional Helpdesk with effective phone assistance, remote troubleshooting capability, and enough technical depth for all needed problem escalation. Because smaller companies typically are constrained by tight information technology funds and can spare scant management bandwidth for handling network support, Progent's Helpdesk Services can be the most efficient way to ensure that small business information networks stay up and running. Learn more details concerning Progent's Help Desk services.
- IT Consulting Expertise
Progent provides small businesses budget-friendly access to world-class IT professionals who can provide assistance with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network protection engineering, high availability it system design, virtual server solutions, plus configuration, programming and support for business programs including accounting, ERP, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects including office moves and major system migrations, longer term projects such as business information software programming and customization, relational database application programming and administration support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or emergency services like disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host critical business applications like Microsoft Exchange Server and Microsoft SQL to provide small businesses with greater degrees of availability, protection, and performance than is feasible using the type of in-house data center that is practical for most small and midsize businesses. Since Progent utilizes the same facilities that host the gear of some of the planet's biggest information technology organizations, Progent can eliminate the cost of creating and managing the systems required for enterprise-class cooling, power failover, and redundant Internet access. For hosted applications, Progent can also make sure that patches and service packs stay current, security and performance is continually monitored, and systems are consistently archived and ready for complete and rapid restoration. Learn more concerning Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small organization's servers in an environment that not only provides the highest degree of fault-tolerance and scalability but that is also convenient for customers to transfer to a different service firm or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting is founded on proven virtualization techniques that permit small businesses with mixed networks to benefit significantly on the expense of capital equipment, infrastructure maintenance, and IT administration while achieving enterprise-class reliability and an unprecedented degree of vendor independence. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed service, can support the multi- OS and loosely standardized networks common with small businesses, and retains control of the licenses in the customer's possession so that migrating to a new virtual system is fast, safe, and affordable. This avoids ending up a captive to a single hosting service while still offering all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent offers advanced online consulting support to help organizations of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that utilize local IT assets along with cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's affordable ProSight family of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of critical data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that need critical updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your Progent consultant so that all looming issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, better compliance with data security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The interview is intended to help assess your organization's preparedness to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated array of infrastructure technologies including firewalls, routers and switches, VoIP options, and wireless access. In addition, Progent's
CISSP-qualified cybersecurity experts,
CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a business-wide view of network protection and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and government mandates for network information protection and reporting.
The breadth and size of Progent's consulting team bring a unique array of benefits to companies trying to increase the business value of their IT system within an affordable budget. These advantages include:
- Best Service Methodology
Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on professional experience, at the forefront of network service, executing a broad range of IT tasks for a large array of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This guarantees that you get not just expert technical capability, but also a consultant with proven methods for resolving actual IT problems quickly.
Learn additional information about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing model is to charge for remote support and on-site help by the minute. As a result, you pay only for received services. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no sign-up fee and asks no monthly commitment for support services provided during regular working hours. Many service firms impose substantial minimum payments or bill in increments of a quarter hour or more. Progent's small billing granularity avoids king-size bills for quick solutions. Another benefit of granular billing is that customers won't be tempted to permit incipient problems to stay unaddressed until they grow into major problems.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Support
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small support organizations who offer scant documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service reports sent by each staff member to each client. The practice of documenting and organizing support records allows more effective service and eliminates a variety of typical problems such as when a service client is virtually held hostage to a consultant who wonít release the keys to the kingdom.
Read additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent faces little competition. Small companies who utilize freelance consultants or who employ in-house IT staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, secure, and efficient.
Find out additional information concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Downey, California company needs to contact Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.
Fast Online Network Assistance
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).