Downey, CA Remote Support from World-class Computer Network Troubleshooting Experts
Progent's network support services can deliver your Downey, CA business budget-friendly and dependable access to enterprise-class IT experts. By providing IT consulting help when you require it, offering specialized expertise for vital applications, offering value-added services such as automated network monitoring, and charging only for services you use, Progent gives your Downey, California business an affordable alternative for maximizing the profitability of small-scale office information systems. If you run an on-premises datacenter, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local network, Progent is the smart way for organizations to build and support a reliable and safe IT network and to benefit from quick access to the experienced consulting ordinarily available only to corporations who can set up a sizeable in-house IT staff.
For mid-size and large businesses, Progent can provide co-sourcing support to supplement the skills of your in-house network support team. This can reduce expenses and help meet schedules for big projects like application design and development, disaster recovery planning, security audits, merging datacenters, or technology migrations and upgrades.
Progent can also offer access to accredited consultants to assist your business to design and implement your cloud strategy.
Primary Products and Technologies Serviced by Progent for Downey, California Businesses
As a Microsoft-certified Partner computer support company with a world-class team of Cisco CCIE networking consultants and Apple certified consultants, Progent provides emergency assistance and affordable remote consulting to Downey, CA companies for a broad range of computer technologies including:
Support Delivery Options Available for Downey, California Companies
Progent has a variety of options for providing small and midsize businesses with cost-effective IT services for troubleshooting, consulting, hosting, and network administration. Progent's model for providing computer support is based on the Call Center structure familiar to big IT organizations. Progent's Contact Center Service Model ensures fast response, thorough service records, consistent follow-through, and strict expense monitoring for a range of IT service delivery options that include online repairs, on-premises help, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service professionals can help clients to analyze and repair hardware and software issues without the cost or delay of travel for onsite service calls. The experience of Progent's IT engineers allows them to resolve the majority of network problems rapidly. For complex problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-based signup process for first-time customers to address emergency network problems and Progent bills per minute with zero startup fees or time minimums, so you pay only for the assistance you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out more details about Progent's remote network troubleshooting expertise.
- Onsite Service
Progent provides on-site technical support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's online service engineers to deliver small and midsize companies the ideal combination: on-premises service professionals when you need them plus the on-line expertise of Progent's seasoned staff of network engineers, security specialists, and business application developers. The response time for on-site support calls is usually under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more details about how to sign up for Progent's onsite computer support.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all aspects of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems. for more information, visit Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small businesses affordable access to enterprise-class consultants who can deliver assistance with vital products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, network security engineering, high availability network design, server virtualization solutions, plus configuration, programming and training for small business programs including financials, operations, reporting, sales automation, and productivity software. Progent can help with short-term projects such as office moves and massive system migrations, longer term projects like management information application development and customization, relational database software programming and administration services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and network management, or emergency services like data restoration and virus cleanup.
- Application Server Hosting
Progent offers hosting for key business applications like Exchange and Microsoft SQL Server to provide small and midsize companies with higher degrees of availability, security, and performance than is possible with the class of internal data center that is achievable for most small and midsize organizations. Because Progent utilizes the same facilities that support the equipment of some of the planet's biggest IT companies, Progent can save you the investment in building and maintaining the infrastructure needed for enterprise-class environmental control, power backup, and redundant Internet connectivity. For managed application servers, Progent can also make sure that upgrades and revisions stay updated, security and efficiency is constantly monitored, and systems and data files are consistently backed up and available for full and rapid recovery. Find out additional information concerning Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small organization's production servers in an environment that not only delivers the top level of availability and scalability but that is in addition easy for clients to transfer to a different support provider or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting service is built around tested virtualization techniques that allow small businesses with multi-vendor networks to save significantly on the costs of capital equipment, infrastructure maintenance, and network management while getting enterprise-class availability and an unparalleled degree of vendor flexibility. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered service, can support the mixed- OS and loosely standardized environments typical of smaller businesses, and keeps control of the licenses in the customer's possession so that migrating to a new virtual system is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent offers advanced remote consulting services to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's low-cost ProSight series of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the complete threat progression including filtering, identification, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital data, apps and VMs that have become lost or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, reconfigure and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding devices that need critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security companies to deliver centralized management and world-class security for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network running efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity programs used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated collection of network products such as firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals offer a business-wide perspective on network protection and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help companies comply with industry standards and government mandates for network data security and reporting.
The breadth and depth of Progent's engineering staff bring a powerful array of benefits to customers trying to maximize the business value of their IT network within a reasonable budget. These advantages include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional experience, at the forefront of network service, executing a wide variety of IT projects for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This guarantees that you get not just world-class technical capability, but also a support engineer with field-tested methods for repairing actual IT problems quickly.
Learn more details about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to bill for remote service and in-person visits by the minute. As a result, you are invoiced only for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no sign-up fee and asks no retainer for support services delivered during regular working hours. Many support firms impose large minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity avoids big bills for fast repairs. Another advantage of by-the-minute invoicing is that customers will be less inclined to allow simple problems to fester until they become major problems.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of IT Services
Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small support organizations who provide scant documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation sent by each consultant to each customer. The practice of detailing and archiving service activity results in more efficient support and avoids a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
Read additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has few competitors. Small businesses who utilize independent consultants or who maintain in-house IT staffs gain when Progent passes on knowledge about critical technology and tested processes to make their networks more robust, protected, and efficient.
Read additional information concerning Progent's knowledge transfer services.
In case your Downey, California company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Fast Online Technical Assistance
For fast remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).