Downey, CA Remote Help from Certified Computer Service Professionals
Progent's computer network technical support services can provide your Downey, CA company budget-friendly and dependable support from Microsoft and Cisco certified technical engineers. By delivering IT consulting service when you require it, offering advanced knowledge for critical applications, offering unique support such as automated network monitoring, and charging only for services you receive, Progent offers your Downey, California company an economical option for maximizing the productivity and profitability of small-scale business networks. If you run an on-premises datacenter, rely on cloud resources, or have a hybrid cloud-and-local network, Progent is the smart way for businesses to create and maintain a reliable and secure IT network and to benefit from quick access to the seasoned help typically restricted to corporations who can support a large internal information technology staff.
For larger businesses, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your in-house network service staff. Co-sourcing can reduce expenses and minimize technical risks for big projects like application programming, disaster recover/business continuity planning and testing, security audits, office consolidations, or software migrations.
Progent can also offer the services of certified consultants to assist your company to plan and implement a sensible cloud strategy.
Core Technical Areas Serviced by Progent for Office Networks in Downey, California
Progent's team of certified support professionals offers help for virtually all aspects of network systems found in businesses of all sizes. Areas supported by Progent in Downey include:
Service Delivery Alternatives Available for Downey, California Companies
Progent has a selection of options for providing small companies with cost-effective IT services for technical support, system architecture, and network management outsourcing. Progent's model for providing network support services is built on the Call Center structure familiar to larger IT support groups. Progent's Helpdesk Service Model ensures fast support, thorough activity documentation, consistent follow-up, and strict cost monitoring across a range of network support delivery options that include remote repairs, onsite help, and high-end consulting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Remote Service
Progent's Technical Response Center offers emergency and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service professionals can help customers to troubleshoot and fix hardware and software problems without the cost or delay of travel for onsite service visits. The background of Progent's IT consultants makes it possible to handle most IT issues rapidly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class specialists. Progent provides a convenient, web-accessible signup procedure for first-time customers to address urgent network problems and Progent bills per minute with no startup charges or minimums, so you pay only for the assistance you get. Specialists available online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Learn more information concerning Progent's online computer support services.
- Onsite Service
Progent provides on-site computer assistance for signed-up customers in larger cities in the United States. Progent's on-site support technicians can work in tandem with Progent's online service engineers to give small companies the ideal combination: hands-on support professionals when you require them as well as the remote help of Progent's worldwide team of network engineers, security professionals, and business software programmers. The wait time for on-site service calls is usually under one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises service. Find out more details about how to register for Progent's in-person network support.
- Help Desk
Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems. To learn more, see Online Help Desk Services for Small Businesses.
- Help Desk Co-management Services
Progent's Help Desk Co-management services allow your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, responsibility, progress tracking, and reporting. For more information, see Progent's Co-managed Help Desk services.
- IT Consulting Expertise
Progent offers small businesses budget-friendly availability of world-class consultants who can provide assistance with vital products and technologies such as Microsoft Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, company-wide network protection engineering, non-stop it system consulting, server virtualization strategies, plus configuration, customization and training for small business programs including accounting, ERP, management reporting, CRM, and office productivity packages. Progent can help with short-term projects such as site moves and massive system migrations, longer term initiatives like upgrading a legacy ERP platform to a current MS Dynamics or Dynamics 365 package, database software development and DBA support, and web development, on-going support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and network management, or urgent response such as disaster recovery and malware cleanup.
- Infrastructure Expertise for Telecommuters
Progent can help small and medium-size companies to plan, deploy and debug the infrastructure to support telecommuters. Aspects of infrastructure where Progent's experts offer guidance include safe and efficient VPN connections, Virtual Desktop Infrastructure (VDI) platforms, router integration, wireless network planning and deployment, and reliable Internet connectivity. To find out about Progent's infrastructure consulting services for a remote workforce, go to network infrastructure support services for telecommuters.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting services for the entirety of a small or midsize company's production servers in an environment that not only delivers the highest level of availability and scalability but that is in addition easy for customers to migrate to another service provider or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting is structured around mature virtualization technologies that permit companies with mixed environments to save significantly on the costs of capital equipment, system support, and network management while getting world-class availability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered package, can handle the mixed- platform and loosely standardized environments typical of small companies, and retains control of the software in the client's possession so that moving to a new virtual host is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still providing all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent offers expert online consulting to help organizations of any size connect their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that utilize physical IT assets along with cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's low-cost ProSight family of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the complete threat lifecycle including protection, detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that require critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security companies to provide centralized management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup system that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core system software and productivity programs used by most small and medium-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated collection of infrastructure technologies including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. In addition, Progent's
CISSP-Premier cybersecurity consultants,
CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance experts offer a business-wide perspective on system protection and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and government regulations for IT information protection and incident reporting.
The scope and size of Progent's consulting staff bring a unique array of advantages to clients wishing to increase the business value of their information system within a realistic budget. These advantages include:
- Best Industry Service Methodology
Progent's team of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry background, at the front lines of network service, performing a wide range of IT projects for a large array of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting personnel. This guarantees that you get not only expert IT capability, but also a support engineer with field-tested methods for repairing actual network problems efficiently.
Learn additional information about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to bill for phone support and on-site visits per minute. As a result, you owe only for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services delivered during normal working hours. Many support organizations demand large minimum fees or charge in increments of a quarter hour or more. Progent's one-minute billing granularity does away with king-size bills for fast fixes. Another benefit of by-the-minute invoicing is that your company will not be inclined to permit simple issues to stay unaddressed until they grow into major ones.
Learn more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Network Services
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local support firms who provide scant documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports sent by every staff member to each customer. The practice of documenting and archiving service activity allows more effective service and eliminates a slew of common misfortunes such as when a support client is virtually held captive to a consultant who won't release vital service information.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent has little competition. Small businesses who utilize independent service providers or who employ internal support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.
Read more details concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Downey, California company wants to get in touch with Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Fast Online Network Support
For immediate online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).