Professional Remote Support for Downey, California Computer Networks from World-class Engineers
Small companies have traditionally been ignored by large network service firms. Some small companies permit themselves to become excessively dependent on individual engineers or small support organizations who don't have the bandwidth or extensive skill sets to react promptly or effectively to technical crises. Other small businesses turn to giant service providers that employ technicians taught to provide standardized solutions to ordinary issues but who are missing the experience and technical scope to deal with the diversity of configurations and lack of standardization typical of small company information networks.
Progent's time-tested approach to providing low-cost and successful network support to small companies has made Progent one of the most respected Microsoft-certified IT consulting firms in the industry. Progent has provided online support to companies in every state in the U.S. (refer to Progent's customer testimonials).
For larger companies, Progent offers co-sourcing support to reinforce the technical skills of your in-house network support group. Co-sourcing can cut costs and minimize technical risks for big projects such as application design and development, disaster recovery planning and testing, security audits, office consolidations, or technology migrations and upgrades.
Progent can also offer the services of accredited consultants to assist your company to plan and execute your cloud strategy.
Core Technical Areas Supported by Progent for Office Networks in Downey, California
Progent offers the support of certified consultants for all aspects of business network technology found in small organizations. Technologies supported by Progent's consultants include:
Support Delivery Options Available for Downey, California Companies
Progent has a variety of alternatives for providing small and midsize businesses with affordable computer services for technical support, consulting, hosting services, and network management outsourcing. Progent's paradigm for providing IT support services is based on the Call Center operational structure familiar to larger IT groups. Progent's Helpdesk Support Mechanism ensures rapid support, thorough service documentation, consistent follow-up, and strict cost monitoring for an array of network service delivery alternatives that include remote repairs, onsite support, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's certified support experts can help customers to analyze and fix hardware and software problems without the expense or time loss of in-person support visits. The experience of Progent's network consultants makes it possible to handle most IT issues rapidly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-based signup procedure for first-time customers to address emergency network problems and Progent charges by the minute with zero startup fees or minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Learn additional information about Progent's online computer support expertise.
- On-site Service
Progent offers on-site technical assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in tandem with Progent's online support engineers to deliver small and midsize companies the ideal combination: hands-on support technicians when you need them plus the on-line expertise of Progent's seasoned team of IT engineers, security professionals, and business software developers. The wait time for in-person service visits is typically less than 24 hours. There is no start-up or retainer charge for becoming a Progent client for on-premises service. Find out more details about how and why to sign up for Progent's onsite network support services.
- Phone Support
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems. for more information, refer to Help Desk Services.
- Consulting Services
Progent provides small businesses budget-friendly access to world-class IT professionals who can provide assistance with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network security consulting, high availability network engineering, server virtualization strategies, plus configuration, customization and support for business software including financials, ERP, business analytics, sales automation, and office productivity packages. Progent can help with one-shot projects such as site moves and major system upgrades, extended projects such as management analytics software development and support, relational database software development and DBA services, and web development, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and network administration, or urgent services such as disaster recovery and malware cleanup.
- Application Server Hosting
Progent can host key applications like Exchange Server and Microsoft SQL to provide small businesses with greater degrees of availability, protection, and performance than is possible using the type of in-house data center that is realistically affordable for the majority of small and midsize companies. Because Progent utilizes the same data centers that host the gear of many of the world's biggest information technology companies, Progent can eliminate the expense of building and managing the systems required for world-class cooling, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also make sure that patches and service packs remain updated, security and efficiency is continually monitored, and systems are regularly archived and available for complete and prompt restoration. Learn more about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting services for all of a small organization's servers in an environment that not only delivers the highest level of availability and extensibility but that is also convenient for customers to transfer to a different service provider or to move in-house if your business situation warrants it. Progent's Private Cloud hosting service is based on tested virtual server technologies that allow companies with multi-vendor networks to save dramatically on the costs of hardware, infrastructure support, and network administration while getting world-class dependability and an unprecedented degree of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered service, can support the mixed- OS and loosely standardized environments typical of small businesses, and keeps ownership of the software licenses in the client's hands so that migrating to a new virtualized host is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still offering all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent can provide advanced online support to help businesses of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine physical IT assets along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 integration with on-premises Exchange, Azure planning and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's value-priced ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the entire threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security companies to provide centralized control and world-class security for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can save up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their network. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup system that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Downey, California Small Businesses
Progent's size, breadth of technical skill, and experience with enterprise IT support allow small businesses to avoid the pitfalls related to over dependence on thinly staffed service organizations or freelance consultants.
Working with Progent's Experts enables your company to:
- Avoid Excessive Dependence on Individual Consultants
For network services, small companies often depend excessively on individual engineers. Though freelance service providers have lower expenses than larger IT service firms and can afford to charge nominally smaller rates, they are occasionally spread too thin to react quickly to urgent problems. If a freelance engineer is busy with another client, ill, on travelling, or in class, the lack of backup staff may force your business to go without help in case of an emergency. The more your company grows, network downtime or difficulties with line-of-business programs become more costly. The money you believed you were saving on an independent consultant can be eaten up fast because of lost output. Also, when freelance consultants encounter new technologies, the unavailability of a big engineering team to fall back on for assistance forces them to learn with the meter running while your company winds up with the bill for their continuing education.
- Have Access to Expertise in Advanced Network Issues
Many small support organizations or independent consultants who concentrate on small company network support are capable of delivering routine fixes but lack the experience to work cost-effectively with complex network infrastructures with mixed operating systems, many offices, VoIP implementations, mobile workers, interconnected financial and analytical applications, eCommerce, and custom line-of-business software. Progent's experience with global enterprises and Progent's large group of specialists can benefit your small business because enterprise environments are characteristically complex, integration problems require thorough knowledge in numerous technical areas, and reaching an acceptable level of robustness, availability, and protection calls for enterprise-proven processes.
- Build a Firm Foundation for Seamless Growth
Small companies often start with an IT system implemented on a shoestring budget. Lacking a proper architecture, a series of band-aid repairs commonly get piled on top of a weak foundation. As a business evolves, reliability and scalability problems can undermine the productivity of the business. Such networks require proper evaluation, smart business planning, and broad-based expertise to migrate to a network environment that will provide the reliable basis to meet current business requirements and support future expansion.
- Team with Solution Consultants, Not Resellers
Smaller companies require direction and insight to work through an ever more complex array of IT options available for enabling growth and enhancing efficiency. Businesses do not need a network engineer or support firm that attempts to sell them a product. Progent eliminates conflicted motives by not selling any products. Progent offers consulting and services only. This allows Progent to match consulting support with the real interests of customers. Mixing IT consulting and product reselling can lead to a conflict where the proposed solution is built around a predetermined technology rather than being driven by the actual requirements of a customer.
How to Contact Progent
If your Downey, California business wants to contact Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Immediate Remote Network Help
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).