Affordable Computer Help from Microsoft certified Experts for Businesses in Downey, CA
By offering professional know-how whenever you require it, providing specialized knowledge for critical applications, providing innovative services such as virtual data center hosting, billing solely for help you receive, and charging no setup or retainer fees for standard services, Progent allows you to maximize the business value of your information system and reduce service costs. Progent understands that information system protection, dependability, and efficiency are as critical to small businesses as to large enterprises but that small organizations don't have the economy of scale to invest heavily in information networks and internal service staffs. Progent's fundamental value proposition is that no network support firm can match Progent's capability to deliver the IT support your business requires when you need it and at prices you can justify.

For mid-size and large companies, Progent offers co-sourcing support to supplement the subject matter expertise of your internal network service group. Co-sourcing can save money and minimize technical risks for big projects such as application programming, disaster recovery planning, security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide the services of certified experts to help your business to design and implement your cloud computing strategy.

Core Practice Areas Supported by Progent for Companies in Downey, California
Progent's nationwide team of world-class support professionals provides help for all facets of information systems found in companies of any size. Practice areas served by Progent in and around Downey include:

Support Delivery Alternatives for Downey, California Companies
Progent has a variety of options for providing small businesses and local governments with affordable computer services for troubleshooting, system architecture, and IT management outsourcing. Progent's paradigm for providing IT support services is based on the Help Desk operational structure familiar to big IT support organizations. Progent's Helpdesk Service Mechanism ensures fast support, comprehensive activity documentation, consistent follow-up, and strict cost control for an array of IT service delivery alternatives that include remote troubleshooting, on-premises support, and top-level consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) offers emergency and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified service professionals can assist customers to troubleshoot and fix hardware and software problems without the expense or delay of travel for onsite service visits. The experience of Progent's IT consultants makes it possible to handle the majority of IT problems rapidly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-based registration procedure for first-time customers to address emergency situations and Progent bills per minute with zero startup fees or time minimums, so you pay only for the help you get. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Find out additional details concerning Progent's remote network troubleshooting services.

  • On-site Service
    Progent provides onsite technical support for signed-up clients in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's online support experts to deliver small and midsize companies the ideal combination: hands-on support professionals when you need them as well as the remote help of Progent's worldwide team of IT engineers, security professionals, and business software programmers. The wait time for in-person support calls is usually under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for onsite service. Learn more details about how to sign up for Progent's onsite network support.

  • Phone Support
    Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex issues. To learn more, visit Help Desk Services.

  • Help Desk Sharing Services
    Progent's Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's roster of veteran desktop support technicians and subject matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the leading professional services automation tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting. To learn more, see Progent's shared Help Desk services.

  • IT Consulting Services
    Progent provides small businesses affordable access to world-class consultants who can deliver help with vital technologies including Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero penetration test products, network security consulting, non-stop network engineering, virtualization solutions, plus integration, customization and support for small business programs including accounting, ERP, business analytics, sales automation, and office productivity suites. Progent can help with short-term projects including site moves and massive system migrations, extended initiatives such as customizing an older MRP platform to a current Microsoft Dynamics or Dynamics 365 package, database application development and DBA support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or urgent response like disaster recovery and virus cleanup.

  • Infrastructure Expertise for Teleworkers
    Progent can help small and medium-size businesses to design, deploy and troubleshoot the network infrastructure needed to support offsite workers. Areas of infrastructure where Progent's consultants can provide support include secure and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) platforms, router setup, Wi-Fi LAN design and implementation, and reliable Internet connectivity. To find out about Progent's network infrastructure consulting services for remote workers, visit network infrastructure consulting services for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small organization's servers in a setting that not only delivers the highest degree of fault-tolerance and scalability but that is in addition easy for customers to migrate to a different support firm or to move in-house if your business situation calls for it. Progent's Private Cloud hosting service is structured around proven virtual server techniques that allow companies with multi-vendor environments to benefit significantly on the costs of hardware, system support, and network management while getting enterprise-class reliability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed package, can handle the multi- platform and loosely standardized environments common with small businesses, and retains ownership of the software licenses in the client's hands so that moving to a new virtualized host is quick, reliable, and affordable. This avoids ending up a prisoner of a single hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert remote support services to help organizations of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine local resources as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight family of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of vital data, apps and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, optimize and debug their networking hardware such as switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security vendors to provide web-based control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your Progent engineering consultant so that all potential problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup environment that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Downey, California Businesses
Progent's size, breadth of information technology expertise, and familiarity with enterprise network support enable small and midsize businesses to avoid the problems related to over dependence on small support firms or individual consultants.

Teaming with Progent's Experts enables your business to:

  • Prevent Over Reliance on Freelance Consultants
    For network support, smaller businesses sometimes rely excessively on freelance consultants. Though individual support providers have lower expenses than larger IT service organizations and can typically charge apparently lower fees, individuals are often spread too thin to respond rapidly to urgent network problems. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the absence of backup staff may force your company to go without assistance in case of a crisis. The more your small business expands, system unavailability or problems with critical applications become more costly. The money you believed you were conserving on an independent consultant can be eaten up fast due to lower output. In addition, when independent engineers encounter unfamiliar technologies, the unavailability of a large engineering team to fall back on for advice requires them to learn on the job while your organization winds up footing the bill for their ongoing training.

  • Gain Access to Experts in Sophisticated Information Technology Issues
    Many smaller service organizations or independent consultants focused on small company network consulting may excel at delivering routine fixes but lack the background to deal cost-effectively with complex network infrastructures that have a variety of operating systems, many sites, Voice over IP implementations, mobile workers, interconnected accounting and operational software, data-driven web sites, and custom business software. Progent's background with global enterprises and Progent's extensive staff of specialists can benefit your company because big-company networks are by nature complicated, support problems require thorough knowledge in many technical disciplines, and achieving a high degree of stability, availability, and protection calls for industry-tested leading practices.

  • Create a Firm Foundation for Seamless Growth
    Small businesses often start with an IT system cobbled together on a tight budget. Lacking a strong basis, a sequence of improvised repairs commonly get thrown on top of a tenuous structure. As a company grows, stability and expandability issues can undermine the success of the organization. These networks require proper evaluation, intelligent business analysis, and broad-based expertise to migrate to a network environment that will act as the reliable basis to handle current business needs and support downstream expansion.

  • Partner with Solution Consultants, Not Product Resellers
    Small businesses require direction and education to work through an increasingly complicated maze of technology alternatives available for enabling growth and enhancing productivity. They do not need an IT consultant or service organization that attempts to promote a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent offers services only. This allows Progent to match technical services with the real interests of customers. Mixing network consulting and product selling can lead to a conflict where the proposed solution is built around a predetermined vendor rather than being based on the true requirements of a customer.

How to Contact Progent
In case your Downey, California business wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Assistance
For immediate online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent offers two ultra-affordable service bundles designed to allow small businesses to receive an independent security evaluation from a premier security engineer. With Progent's External Network Security Inventory Checkup, a security expert runs an extensive test of your network from beyond your firewalled perimeter to uncover potential weaknesses in the security posture you present to the outside world. With Progent's Internal Network Security Inventory Scan, a security engineer executes a system scan from an authorized machine inside your company firewall to uncover vulnerabilities to internal assaults. The two security inventory services are set up and executed from a protected remote site.

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    Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales functions such as listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales processes, vendors can expand their reach, reduce their operating costs, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and training so you can shorten development time and costs and speed up your return on investment.

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    Progent's Network Contact Center Outsourcing Support Services for desktop technical support are designed especially for small businesses who need immediate access to a Help Desk Service Center with professional telephone support and full escalation options but who have to work within a modest network support budget. Key features of Progent's Help Desk Outsourcing Support Services include: Helpdesk Support, Secure Remote Access Support, System Assessment, Expert Escalation, Virtual Help Desk Support, Per Minute Billing, and Help Desk Call Center Software Selection and Integration.

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    Microsoft Dynamics GP software includes analytics and reporting capabilities that let you track all operations, sales and expenses, and market trends with integrated drill-down, inquiry, and reporting functions. Progent's Microsoft Dynamics GP/Great Plains reporting support expertise can enable you to create reports that let you understand your business more thoroughly, turning raw data into useful management information. Progent is able to enhance your reporting and analytics by offering Crystal Reports expertise, FRx help, and Microsoft Excel programming. In addition to delivering reporting help, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and application design with VBasic, XML and other tools in order to deliver specialized line-of-business application development and web commerce solutions that work seamlessly with Dynamics GP.

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    Progent's Microsoft certified consultants offer a range of support services for Dynamics GP (formerly Great Plains). Microsoft Dynamics GP/Great Plains is an accounting and ERP package built, like all Microsoft financial solutions, on the expandable and popular platform of Windows technology. Microsoft Dynamics GP offers a cost-effective tool for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to install and configure, and with its modular approach you can license only the capability you currently require, with the ability to expand clients and increase capabilities in the future. Progent's Microsoft Dynamics GP consulting experts can show you how to deploy, customize and manage the current version of Dynamics GP or migrate smoothly from an older edition.

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    Progent's ransomware consultants can assist your business to assess your ransomware defenses, remotely monitor and guard your IT environment, assist with negotiating a settlement with a threat actor, and reconstruct a network victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.


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