Fast, Affordable Remote Computer Assistance for Downey, California Small Companies
For more than two decades, Progent has specialized in providing world-class computer support to clients who have small-business IT budgets. Progent has built a unique support system that includes a streamlined, seamless virtual office infrastructure, sophisticated remote repair technology, a large team of consultants certified in a broad range of technical practice areas, a Help Desk operational structure that promotes efficiency and guarantees follow-through, a global group of on-line support experts, in-person support options for the majority of most zip codes in the United States, and a corporate ethos committed to solving technical problems in the least time and at the least cost to customers.
For medium-size and enterprise businesses, Progent offers co-sourcing services to add to the subject matter expertise of your in-house IT service group. This can save money and help meet schedules for big IT initiatives like software programming, disaster recovery preparedness, security evaluations, office consolidations, or software migrations.
Progent can in addition provide access to certified experts to help your company to design and execute a sensible cloud computing strategy.
Core Technologies Serviced by Progent for Business Networks in Downey, California
Progent's group of certified engineers provides help for virtually all aspects of information systems deployed by businesses of any size. Areas supported by Progent in and around Downey include:
Support Delivery Alternatives Available for Downey, California Companies
Progent offers a selection of alternatives for providing small companies and local governments with affordable IT services for technical support, system architecture, and IT administration. Progent's paradigm for providing network support is built on the Help Desk Call Center structure familiar to big IT groups. Progent's Help Desk Service Mechanism promotes fast response, thorough service documentation, consistent follow-through, and strict cost monitoring for an array of IT service delivery options that include online repairs, in-person help, and top-tier consulting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center provides emergency and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified support professionals can help customers to troubleshoot and fix hardware and software issues without the expense or time loss of in-person service calls. The experience of Progent's network engineers makes it possible to resolve most network issues rapidly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-based signup process for first-time clients to address emergency network problems and Progent charges by the minute with zero sign-up fees or time minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn additional information concerning Progent's remote network troubleshooting services.
- On-site Service
Progent provides onsite computer support for registered clients in major metropolitan areas in the United States. Progent's on-site service technicians can operate in tandem with Progent's online support engineers to give small and midsize companies the ideal combination: on-premises support technicians when you require them as well as the on-line expertise of Progent's seasoned staff of IT consultants, security specialists, and business software developers. The wait time for in-person service calls is usually under one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite service. Find out more concerning how to register for Progent's in-person network service.
- Help Desk
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all facets of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle the most issues. To learn more, refer to Online Help Desk Services.
- IT Consulting Services
Progent provides small and midsize companies affordable availability of world-class IT professionals who can deliver help with vital technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network security consulting, high availability network engineering, virtualization strategies, plus configuration, programming and support for small business software including accounting, operations, reporting, CRM, and productivity software. Progent can provide assistance with one-shot projects such as office moves and major software migrations, extended projects such as upgrading a legacy MRP system to a current MS Dynamics 365 package, relational database application development and administration support, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent response like data restoration and virus removal.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting services for the entirety of a small company's servers in a setting that not only provides the top level of availability and extensibility but that is also easy for customers to migrate to another support provider or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting service is based on tested virtual server technologies that permit small businesses with mixed networks to save significantly on the costs of hardware, infrastructure support, and network management while achieving enterprise-class reliability and an unprecedented level of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed service, can support the multi- platform and loosely standardized environments typical of smaller businesses, and retains ownership of the software licenses in the client's possession so that moving to a new virtualized host is fast, reliable, and affordable. This avoids ending up a captive to a single hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent can provide expert remote support services to help businesses of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize on-premises IT assets along with public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's affordable ProSight suite of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical files, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security vendors to provide web-based management and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, DLP, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with data security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity programs important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an ever more complex collection of network technologies including PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's
CISSP-Premier cybersecurity experts,
CISM-certified security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance experts offer a company-wide perspective on network protection and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises meet business standards and statutory requirements for IT data security and reporting.
The scope and depth of Progent's engineering team bring a unique set of advantages to customers wishing to increase the productivity of their information network within an affordable budget. These advantages include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on industry experience, at the front lines of network support, executing a broad variety of IT tasks for a large mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This guarantees that you get not just world-class technical help, but also a consultant with field-tested approaches for resolving real-world IT problems rapidly.
Find out additional information concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to charge for remote support and in-person help by the minute. Consequently, you are charged just for received support. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no monthly commitment for services provided during normal working hours. Many support organizations demand large minimum fees or bill in increments of fifteen minutes or longer. Progent's small pricing granularity does away with big invoices for fast fixes. Another benefit of granular billing is that customers are less inclined to permit simple problems to stay unaddressed until they become big problems.
Learn more about Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Services
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local support firms who offer scant documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation sent by every consultant to every client. The discipline of documenting and archiving support records results in more effective support and avoids a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
Find out more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent can focus on delivering high-value skills where Progent has few competitors. Small companies who utilize independent consultants or who maintain in-house IT staffs gain when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, secure, and productive.
Read additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Downey, California business wants to contact Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.
Fast Online Technical Assistance
For fast remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).