Quick, Affordable Online Computer Troubleshooting for Downey, California Small Companies
For over twenty years, Progent has specialized in providing world-quality network support services to customers with small-company IT budgets. Progent has built a unique service system that features a streamlined, tightly connected virtual office network, sophisticated online troubleshooting technology, a large team of engineers accredited in a wide array of technical disciplines, a Help Desk Call Center operational model that maximizes efficiency and guarantees follow-through, a worldwide team of on-line support professionals, in-person support options for the majority of most zip codes in the U.S., and a corporate culture focused on fixing technical issues in the least time and at the lowest cost to clients.
For mid-size and large businesses, Progent can provide co-sourcing and project management services to reinforce the skills of your in-house IT service staff. Co-sourcing can save money and help meet schedules for major IT initiatives like software programming, disaster recovery preparedness, network security audits, merging datacenters, or software migrations.
Progent can in addition provide access to certified consultants to help your business to design and execute a sensible cloud strategy.
Key Practice Areas Serviced by Progent for Business Networks in Downey, California
Progent provides the support of qualified experts for all aspects of business network technology deployed in small and midsize companies. Products and technologies supported by Progent include:
Support Delivery Alternatives for Downey, California Businesses
Progent offers a variety of options for providing small businesses and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and IT management. Progent's model for providing IT support services is based on the Help Desk structure common to big IT groups. Progent's Helpdesk Service Model promotes fast support, thorough service records, consistent follow-up, and tight expense control for a range of network support delivery alternatives that include remote repairs, on-premises support, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) provides emergency and scheduled online service for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned service experts can assist customers to troubleshoot and fix network problems without the cost or time loss of in-person service calls. The experience of Progent's IT engineers makes it possible to resolve the majority of network problems rapidly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-based signup process for new clients to accommodate urgent network problems and Progent bills by the minute with zero sign-up charges or minimums, so you pay only for the support you get. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Find out additional details about Progent's online network troubleshooting expertise.
- Onsite Service
Progent offers on-site technical support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's online service experts to give small and midsize businesses the best of both worlds: on-premises support professionals when you require them as well as the on-line expertise of Progent's worldwide team of IT consultants, security specialists, and business software developers. The wait time for in-person support visits is usually less than one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises support. Learn more concerning how and why to sign up for Progent's onsite computer support.
- Help Desk
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems. for more information, visit Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small businesses budget-friendly availability of world-class consultants who can deliver assistance with critical technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network security consulting, high availability network engineering, virtual server solutions, plus configuration, customization and training for small business programs such as accounting, operations, management reporting, CRM, and productivity packages. Progent can help with short-term projects including office moves and massive software upgrades, extended initiatives like management information software development and support, database application development and DBA services, and web development, on-going support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and system management, or emergency services such as data restoration and virus cleanup.
- Application Hosting
Progent offers hosting for mission-critical applications like Microsoft Exchange Server and MS SQL in order to provide small and midsize businesses with greater levels of dependability, security, and performance than is possible with the class of on-site data center that is achievable for the majority of small and midsize companies. Because Progent utilizes the same data centers that support the equipment of many of the planet's largest IT organizations, Progent can save you the cost of creating and maintaining the systems needed for world-class cooling, electrical failover, and redundant Internet access. For hosted applications, Progent can also ensure that upgrades and service packs remain updated, protection and efficiency is continually monitored, and systems are regularly archived and ready for full and rapid restoration. Find out additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize company's servers in a setting that not only delivers the top level of availability and extensibility but that is in addition convenient for customers to transfer to a different support provider or to bring in-house when your circumstance calls for it. Progent's Private Cloud hosting service is built around mature virtual server techniques that permit small businesses with mixed environments to save significantly on the expense of hardware, infrastructure maintenance, and IT management while getting enterprise-class reliability and an unparalleled degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed service, can handle the mixed- OS and non- standardized networks typical of smaller businesses, and retains control of the software in the customer's hands so that moving to a different virtual system is quick, reliable, and inexpensive. This avoids ending up a captive to a single hosting service while still offering all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent can provide advanced remote support services to help organizations of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that combine local resources as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's affordable ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, applications and VMs that have become lost or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper level of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so that any looming problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Downey, California Small Businesses
Progent's staff size, breadth of technical skill, and experience with corporate network consulting allow small and midsize businesses to sidestep the problems associated with over dependence on small service firms or freelance consultants.
Teaming with Progent's Experts enables your small business to:
- Avoid Over Dependence on Individual Consultants
For IT services, small businesses sometimes depend excessively on freelance consultants. Although freelance support providers have lower expenses than larger support organizations and can afford to charge apparently smaller rates, they are occasionally stretched to far to respond rapidly to critical situations. If a freelance consultant is occupied with another customer, sick, on travelling, or in class, the lack of backup staff may require your company to go without help during a crisis. As your company expands, system unavailability or problems with line-of-business programs become more expensive. The dollars you believed you were conserving on a freelancer can be eaten up fast because of lost output. In addition, when independent engineers confront new problems, the lack of a large consulting team to count on for help requires them to train in place while your organization winds up with the bill for their continuing education.
- Gain Access to Expertise in Complex Information Technology Solutions
Many small service organizations or freelance engineers specializing in small company IT consulting are capable of providing routine fixes but don't have the experience to deal cost-effectively with complicated IT configurations with mixed operating systems, many offices, VoIP implementations, mobile workforces, interconnected accounting and operational applications, eCommerce, and custom line-of-business software. Progent's background with global enterprises and Progent's large staff of specialists can be valuable to your business because enterprise networks are inherently complicated, support problems require in-depth understanding of in numerous technical areas, and reaching an acceptable level of robustness, reliability, and security requires industry-tested leading practices.
- Build a Firm Foundation for Seamless Growth
Small businesses often start with a network cobbled together on a shoestring budget. Lacking a strong basis, a series of ad hoc fixes commonly get piled on top of a tenuous structure. As a business grows, reliability and expandability issues can hinder the productivity of the organization. These networks need thorough evaluation, smart business analysis, and in-depth experience to migrate to an IT environment that can act as the solid basis to meet current business needs and ease future growth.
- Team with Solution Finders, Not Product Vendors
Smaller businesses need direction and insight to navigate through an increasingly complicated maze of technology alternatives available for enabling growth and improving productivity. Businesses do not need a network engineer or service organization that attempts to promote a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent sells consulting and services only. This allows Progent to match technical support services with the genuine needs of clients. Combining IT consulting and product reselling can lead to a situation where the proposed solution is based on a predetermined technology instead of being driven by the actual needs of a customer.
How to Contact Progent
In case your Downey, California business needs to contact Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Fast Online Technical Assistance
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).