Quick, Affordable Remote Network Help for Downey, California Small Businesses
For over two decades, Progent has focused on providing enterprise-quality network support to customers with small-business budgets. Progent has built a powerful service system that includes a streamlined, tightly connected virtual office network, custom online troubleshooting tools, a large team of consultants accredited in a broad array of IT practice areas, a Help Desk Call Center service model that promotes efficiency and ensures follow-through, a global group of remote support experts, on-site service availability for the majority of most zip codes in the U.S., and a corporate ethos focused on fixing network issues in the shortest time and at the lowest cost to customers.

For mid-size and large businesses, Progent can provide co-sourcing support to add to the technical skills of your in-house IT service team. This can cut costs and help meet schedules for major projects such as software design and development, disaster recovery planning and testing, security audits, office consolidations, or software migrations.

Progent can in addition offer access to certified consultants to assist your company to plan and execute your cloud strategy.

Main IT Areas Serviced by Progent for Business Networks in Downey, California
Progent offers the support of accredited experts for all aspects of information technology deployed in small companies and local governments. Products and technologies supported by Progent include:

Service Delivery Alternatives for Downey, California Companies
Progent offers a selection of options for providing small and midsize businesses and local governments with affordable computer services for technical support, consulting, and network administration. Progent's model for delivering IT support services is based on the Help Desk Call Center structure common to big IT groups. Progent's Help Desk Call Center Service Model ensures rapid response, thorough activity records, reliable follow-up, and strict expense control across an array of IT support delivery options that include remote repairs, on-premises help, and top-tier consulting.

  • Online Support
    Progent�s Technical Response Center (TRC) provides emergency and routine online support for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's seasoned service professionals can help clients to analyze and repair hardware and software problems without the expense or time loss of travel for onsite service calls. The background of Progent's network engineers allows them to handle most network issues rapidly. For complex problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent offers a streamlined, web-based signup procedure for first-time clients to accommodate urgent network problems and Progent charges per minute with no startup fees or minimums, so you pay only for the support you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Learn more details concerning Progent's online network support expertise.

  • Onsite Support
    Progent provides on-site computer support for signed-up customers in major metropolitan areas in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote support experts to give small businesses the ideal combination: in-person service technicians when you need them as well as the remote expertise of Progent's worldwide staff of IT consultants, security professionals, and business software programmers. The response time for on-site support visits is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite service. Learn more concerning how to sign up for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations a complete solution that handles all facets of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. For details, refer to Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts (SMEs). Progent�s shared Help Desk service is an advanced support solution based on the leading professional services automation platform for handling service requests, ticketing, ownership, status tracking, and reporting. For details, visit Progent�s Help Desk sharing services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable access to enterprise-class IT professionals who can deliver help with vital technologies including Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, company-wide network security engineering, non-stop it system design, server virtualization strategies, plus configuration, customization and support for small business programs including accounting, operations, reporting, sales automation, and office productivity software. Progent can provide assistance with one-shot projects including office moves and major system upgrades, extended initiatives such as customizing an older ERP system to a current MS Dynamics 365 solution, relational database software development and DBA support, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and system administration, or urgent response such as data restoration and virus cleanup.

  • Infrastructure Support Services for an At-Home Workforce
    Progent can help small and medium-size businesses to design, deploy and troubleshoot the infrastructure required for a remote workforce. Aspects of network infrastructure for which Progent's consultants offer support include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router configuration, Wi-Fi network design and implementation, and robust Internet access. For information about Progent's network infrastructure support services for an at-home workforce, see infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small organization's servers in a setting that not only delivers the top degree of availability and expandability but that is also easy for clients to migrate to another service firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is built around tested virtual server technologies that permit small businesses with multi-vendor environments to save significantly on the costs of capital equipment, system support, and network management while getting enterprise-class reliability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered service, can support the mixed- platform and loosely standardized environments common with smaller businesses, and keeps control of the software licenses in the client's possession so that moving to a new virtualized system is quick, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide advanced online support services to help businesses of all sizes integrate their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of experience providing high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's affordable ProSight portfolio of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the entire threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with legal and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables fast recovery of vital files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent�s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent�s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so that any looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you�re making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's ability either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup environment that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity programs used by the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an ever more complex array of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-Certified cybersecurity experts, CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance experts can provide a business-wide view of network security and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and statutory regulations for IT information protection and reporting.

The scope and depth of Progent's consulting staff bring a unique array of benefits to customers wishing to maximize the business value of their IT system within an affordable budget. These benefits include:

  • Best Industry Practices
    Progents staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry experience, in the trenches of IT support, performing a wide range of IT tasks for a large array of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its support staff. This ensures that you get not just expert IT help, but also a consultant with proven methods for fixing actual network problems efficiently. Read additional information about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to bill for online support and on-site visits by the minute. As a result, you pay exclusively for received services. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no registration fee and asks no retainer for support services provided during normal working hours. Many service organizations impose substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids big bills for quick fixes. Another benefit of by-the-minute billing is that clients will be less inclined to permit simple problems to stay unaddressed until they grow into major ones. Learn more details about Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Services
    Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local support firms who provide scant documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation sent by each staff member to each client. The discipline of documenting and archiving support activity results in more efficient support and avoids a slew of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to let go of vital service information. Read more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Small businesses who work with freelance service providers or who employ internal IT personnel benefit when Progent transfers information about new technology and proven processes to make their IT environments more robust, protected, and productive. Find out more details about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Downey, California company needs to contact Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Assistance
For fast remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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    Progent can assist you in any facet of your upgrade to Exchange Server 2019 such as configuring Windows Server 2019 for hosting Exchange; designing high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid environment; migrating mailboxes; designing and implementing Windows Hyper-V; setting up hardware load balancing (HLB); building Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for cloud voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365 and setting up Outlook clients.

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    Progent's consultants can provide Apple macOS and OS X users a range of services such as desktop support, Apple macOS and OS X consulting, Mac integration with Windows environments, Microsoft Entourage and Exchange Server help, network protection services, and custom training. Progent can help businesses to migrate to macOS from Mac OS X or other earlier editions of Apple Mac OS X and Progent can provide expertise with Apple Mac application software. Progent can also assist your business with Apple iPhone integration and iPad synchronization, or migrating to iCloud services. For computer environments based exclusively on macOS or OS X or for systems incorporating a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the difficulty of designing, integrating and supporting a network environment that is reliable, secure, efficient and able to achieve your company's business goals.

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    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with legal and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware.

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    Progents IT outsourcing packages provide affordable computer support for small businesses. Whether it includes planning system infrastructure, setting up an in-house Help Desk or outsourcing a one, deploying an updated email system, monitoring your network, or creating a web-based eCommerce solution, outsourcing your IT engineering services can contain expenses and minimize uncertainties, allowing network support budgets to increase in a more linear and controlled fashion than is feasible by building up a bulky, knowledgeable in-house IT staff. Progents Outsourcing White Paper and datasheets show how Progent can help you build a protected and highly available system architecture for your critical applications based on Microsoft Windows including Office XP, Microsoft Office 2003, and Office 2000.

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    For custom application creation, Progent can provide programming experts to produce line-of-business applications in areas such as eCommerce, web site design, Microsoft Dynamics products such as Great Plains Software accounting system, and specialized management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progents consultants can use Internet Information Services to build custom eCommerce applications powered by Microsoft ASP.NET. In addition, Progent offers expertise in a wide array of custom program development platforms including SQL Server and Delphi. For custom e-Commerce programming, Progent also offers expertise in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.

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    Progent uses an enterprise-class service reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small service firms who provide minimal documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports transmitted by each consultant to every client. The practice of documenting and organizing support activity allows more effective service and avoids a slew of typical problems such as when a support client is virtually held captive to a consultant who wont let go of the keys to the kingdom.

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    Progent's Wi-Fi site survey and predictive modeling help you to design, deploy and debug a Wi-Fi network customized for your environment, offering your business a WLAN that has the reception, performance, capacity, QoS, data protection, and roaming ability your company needs. Wi-Fi site survey services from Progent include online predictive modeling for designing a wireless network and onsite survey services for validating, tuning, and debugging an operational Wi-Fi network.

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    Nexus series switches are designed to deliver the throughput, scale, availability, virtualization support, capacity, data protection and ease of management needed to function as the foundation of a world-class data center. Progent's Cisco-certified Nexus switch experts are available to provide online and onsite support expertise to help you to create an efficient network topology, set up pilot systems to confirm your network design, deploy Nexus switches, define and enforce appropriate policies, perform security and compliance tests, configure proactive monitoring and alert systems, fully utilize resources through virtualization technologies, troubleshoot switching and routing problems, optimize performance, perform capacity planning, and take advantage of the powerful fault-tolerant features incorporated into Nexus products. Progent can also assist you to upgrade efficiently from outdated Nexus models or Catalyst switches to current Nexus switches.

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    Progent offers the services of a CRISC-certified risk management consultant to assist your company to design and deploy an enterprise risk management (ERM) strategy following best practices identified by CRISC and geared to match your company's risk tolerance, business objectives, and budgetary guidelines.

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    Progent's Wireless Consulting Services offer a convenient, affordable way for businesses of any size to configure, manage, monitor and repair cutting edge wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to design and install appliances like Cisco's Aironet and Meraki access points and wireless network controllers. For mobile messaging and online applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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    Progent's Test and Training Lab located at the QTS Internet Data Center is available for testing mission-critical applications, creating efficient migration procedures, assessing and optimizing performance, planning or verifying business continuity strategies, mitigating compatibility problems, and establishing training environments for new technologies. For Progent clients without adequate in-house resources to assemble effective test environments, the lab cuts capital costs and engineering risk while keeping critical network initiatives on schedule.

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  • Online Consulting Fault-tolerant Load Balancing Top Quality Cisco LocalDirector 400 series Professionals
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    Microsoft Small Business Server is an affordable suite of server products that offers the foundation for a feature-rich but manageable IT network. The technical sophistication of the Microsoft .NET components bundled with Small Business Server 2011 requires a network support expert with real-world experience designing and integrating cohesive, end-to-end business network solutions. Progent's Microsoft Small Business Server consultants have an average of more than a decade of experience supporting business systems founded on Microsoft products. This experience assures you results in installing, administering, and maintaining IT solutions that incorporate the SBS Server package of servers and applications.

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    Progent's Duo managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Android, and other personal devices.

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    Progent is structured to provide in-depth online consulting for all major technologies associated with todays small business information systems and offers a variety of strategic, on-demand services such as a temporary Chief Information Officer to provide senior-level IT design and negotiating capability, a Call Center for help desk support, proactive remote monitoring, spam/virus protection as a managed service, best-practices project management for critical projects like site relocations orOS upgrades, connectivity experts for building and maintaining high-performance and robust infrastructure, certified security specialists to ensure data safety and compliance, disaster recovery specialists to design and document business continuity strategies, and software developers to create, enhance, or troubleshoot business applications.

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    Progent offers three basic kinds of Call Center services : Microsoft and Cisco Help Desk Outsourcing Support Services, Virtual Helpdesk Support, and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft and Cisco professionals offers your clients easy access to a dependable support group with extensive experience delivering phone support and online troubleshooting for networks powered by Microsoft technology. Progent's focus is on giving the support Help Desk a respected image as a solid contributor to business performance. Progent's goal is to fix and not merely report problems.

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    For enterprise project management assistance, Progent offers the services of senior IT experts with decades of background in technology management, application development, and business process engineering for organizations from Big 4 firms to dot-com startups to state government agencies. These high-level IT managers can provide project management expertise to help enterprise customers follow best practices to make sure strategic projects are successfully completed on time and within budget.

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    Barracuda Backup is a low-cost, subscription backup and disaster recovery platform for small and medium-size organizations. A Barracuda Backup deployment can incorporate a custom-designed physical storage device built by Barracuda or a virtual appliance with similar features but which utilizes your existing storage hardware. Barracuda Backup safeguards vital business data generated on-premises, at one or more remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts offer a wide array of consulting services to assist your business to plan, configure, manage and repair a backup and disaster recovery system based on Barracuda technology.

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    Progent can provide the expertise of certified engineers as well as experienced database application developers, database administrators, project managers, Cisco-certified network architects, disaster recovery/business continuity specialists, and security professionals to assist you to assess the likely advantages of SQL Server 2012 for your business, set up test environments at your site or at Progent's test lab, plan and carry out a smooth migration to SQL Server 2012 from earlier releases of SQL Server or from legacy database solutions, and define a cost-effective and secure network infrastructure that helps you realize the full strategic benefit of Microsoft SQL Server 2012.

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    Progent's Cisco Catalyst 802.11ax Wi-Fi 6 WAP experts can provide affordable online and on-premises help for Catalyst Wi-Fi 6 wireless APs.

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    Progent can assist small and mid-size companies to deploy and troubleshoot teleconferencing solutions to enable their at-home workers to collaborate effectively with fellow workers and customers.

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    Progent's Check Point firewall consultants can help you design, configure, and manage firewall solutions that rely on Check Point Software Next Generation firewall appliances and Check Point's subscription-based SandBlast security services. Progent can also assist you maintain older Check Point firewall models or migrate smoothly to Check Point's next-generation firewalls.

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    Progent can supply small businesses with an information management expert who can act as a part-time CIO. This part-time CIO can provide strategic direction to help you deploy appropriate IT products to enhance business operations so they align more closely with your corporate goals. Your company can create and implement a well thought out IT strategy without absorbing the expense of a full-time Chief Information Officer.

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    Nagios and MRTG are useful, Open Source monitoring tools that operate with Linux and can be used to monitor UNIX/Linux environments, MS Windows networks, or multi-OS systems in which the Linux OS and Windows run side by side. Nagios allows network support engineers to track network services such as SMTP, HTTP, FTP, and NNTP. MRTG lets you track the bandwidth in and out of SNMP network appliances including servers, routers, and switches. Progent's network integration experts can help you use both these utilities to streamline and troubleshoot your network.

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    Progent is an Altaro partner and can plan and manage a deployment of Altaro Office 365 Backup to protect your Microsoft 365} mailboxes, files residing within your organization's OneDrive Accounts and SharePoint sites, plus user and group Teams Chats.

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    Microsoft Operations Manager Consultant Services

    Mid-sized businesses can enjoy all the benefits of Operations Manager and have quick availability of Progents Microsoft and Cisco Premier network consulting experts. With Progent's economically priced IT support packages, mid-size businesses can choose a basic co-sourcing service program based on Microsoft Operations Manager with network monitoring, automated warnings, in-depth system analysis, Help Desk support, and remote troubleshooting. For companies with line-of-business environments who need zero-downtime networking, Progent can provide a comprehensive round-the-clock outsourcing package. Progent offers expertise in Microsoft Operations Manager 2007 to offer mid-size company information systems world-class availability, security and productivity.

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    If your business does not need urgent remote support but you think you will need technical services with your network in the near future, you can save time and money and guarantee that the right expertise will be ready when you want it by getting in touch with a Progent sales specialist and registering as a client. For more information, call 800-993-9400 or send email to information@progent.com.

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    ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of the time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it.

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    Progent's Microsoft and Cisco-certified consulting experts can assist you to determine the benefits of Microsoft Exchange 2010 for your business and can help your IT staff to plan and carry out a smooth upgrade to Microsoft Exchange Server 2010 from Exchange 2003 or Exchange Server 2007 that will offer quick ROI by increasing your workers' efficiency, cutting the expense of equipment and support, simplifying management, and integrating your key communications platforms.

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