Affordable Network Support from Microsoft premier Experts for Companies in Downey, CA
By delivering professional know-how whenever you need it, providing specialized expertise for critical applications, offering innovative services like virtual server hosting, invoicing only for help delivered, and charging no sign-up or retainer fees for standard services, Progent allows your company to maximize the business value of your It network and cut service expenses. Progent understands that information system security, reliability, and performance are just as critical to small companies as to major enterprises but that small organizations lack the leverage to invest aggressively in information networks and in-house service groups. Progent's basic competitive advantage is that no network support organization can equal Progent's capability to provide the IT support expertise your company needs whenever you require it and at a cost you can justify.

For larger companies, Progent can provide co-sourcing support to supplement the technical skills of your in-house network support team. Co-sourcing can save money and minimize technical risks for big IT initiatives such as application design and development, business continuity preparedness, security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer access to certified experts to assist your company to design and implement your cloud computing strategy.

Primary IT Areas Supported by Progent for Business Networks in Downey, California
Progent offers the support of qualified experts for all facets of information technology deployed in small organizations. Technologies serviced by Progent's consultants include:

Service Delivery Options Available for Downey, California Companies
Progent has a selection of alternatives for providing small and midsize businesses with cost-effective computer services for technical support, consulting, and network administration. Progent's paradigm for delivering IT support is based on the Help Desk Call Center structure common to larger IT groups. Progent's Help Desk Call Center Support Mechanism promotes rapid response, thorough service records, reliable follow-through, and tight expense monitoring across a range of IT service delivery alternatives that include online troubleshooting, onsite support, and top-tier consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) provides emergency and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support professionals can assist customers to troubleshoot and repair hardware and software problems without the cost or time loss of travel for onsite support calls. The background of Progent's IT consultants makes it possible to handle the majority of network issues rapidly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-based registration process for first-time clients to accommodate emergency situations and Progent bills by the minute with no startup fees or minimums, so you pay only for the help you get. Experts available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISM-certified security engineers. Find out additional details concerning Progent's remote network troubleshooting services.

  • Onsite Service
    Progent provides on-site computer assistance for signed-up customers in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's remote support experts to deliver small companies the best of both worlds: hands-on service professionals when you require them plus the on-line expertise of Progent's worldwide staff of IT consultants, security specialists, and business application programmers. The response time for on-site support calls is typically less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises service. Find out more details about how to sign up for Progent's onsite computer support.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all facets of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve the most problems. for more information, visit Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Co-managed Help Desk services allow your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's pool of veteran technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the top PSA platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting. For more information, refer to Progent's shared Help Desk services.

  • Consulting Services
    Progent offers small and midsize companies budget-friendly access to enterprise-class IT professionals who can provide help with critical technologies including Windows Server 2022 planning and integration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero threat assessment platform, network security consulting, fault tolerant network consulting, virtual server solutions, plus configuration, programming and support for business software including financials, ERP and MRP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-time projects including office moves and major software migrations, extended initiatives like upgrading an older MRP platform to a modern MS Dynamics or Dynamics 365 package, database application development and administration support, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and network administration, or urgent response like disaster recovery and virus cleanup.

  • Infrastructure Expertise for Telecommuters
    Progent can assist small and medium-size businesses to design, set up and debug the network infrastructure for remote workers. Areas of network infrastructure where Progent's experts can provide guidance include secure and efficient VPN tunnel connectivity, VDI desktop platforms, router integration, Wi-Fi network design and deployment, and robust Internet connections. For details about Progent's network infrastructure expertise for a remote workforce, visit network infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small or midsize organization's production servers in a setting that not only provides the top degree of fault-tolerance and scalability but that is also convenient for customers to migrate to another support provider or to move internally if your circumstance calls for it. Progent's Private Cloud hosting is structured around proven virtualization techniques that permit companies with mixed environments to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT management while getting world-class dependability and an unparalleled degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed package, can support the multi- OS and non- standardized environments common with smaller companies, and retains control of the software licenses in the customer's hands so that moving to a different virtualized system is quick, reliable, and inexpensive. This avoids ending up a captive to a single hosting provider while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced remote consulting support to help companies of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that utilize on-premises resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises Exchange, Azure planning and integration services, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight family of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital data, applications and virtual machines that have become lost or damaged as a result of component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their connectivity appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your Progent consultant so that all looming issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup/recovery environment that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and office productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated collection of infrastructure technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's CISSP-Certified cybersecurity experts, CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance experts offer a business-wide view of system security and can assist with advanced security projects such as SIEM solutions to help companies meet industry guidelines and government regulations for network information protection and incident reporting.

The breadth and size of Progent's engineering team bring a powerful set of advantages to customers trying to increase the productivity of their IT network within a realistic budget. These advantages include:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional background, at the front lines of IT service, executing a wide range of IT tasks for an extensive array of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This ensures that you get not just expert technical skills, but also a consultant with field-tested methods for solving real-world network problems efficiently. Read more details about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to bill for online support and on-premises visits by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not demand a higher rate for off-hours or priority support, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no sign-up charge and asks no retainer for support services delivered during normal working hours. Many service firms impose substantial minimum fees or charge in increments of a quarter hour or more. Progent's small pricing granularity does away with big invoices for quick repairs. An additional benefit of granular billing is that you are not tempted to permit minor problems to fester until they become major ones. Find out more about Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Support
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many independent consultants or small support organizations who offer scant documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports sent by every consultant to every client. The discipline of documenting and archiving service activity allows more efficient service and avoids a variety of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent has few competitors. Small companies who utilize freelance consultants or who employ in-house IT personnel gain when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, protected, and efficient. Read additional information about Progent's knowledge transfer services.

Contact Progent
In case your Downey, California company needs to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Fast Online Network Support
For immediate online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Microsoft and Cisco premier computer consultants offer advanced help with a broad range of products and technologies and can provide that assistance online nationwide or onsite in select cities across the country and anywhere in . Progent offers online support for networks powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for systems that include a mix of Windows and UNIX-family platforms. Progent also offers the expertise of Cisco CCIE network engineers for the toughest connectivity issues, plus the assistance of CISA and CISM-qualified security engineers to handle high-level security design and problem solving. Progent has provided online troubleshooting to companies in every state in the United States.

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    Data Protection Manager 2016 Migration Troubleshooting

    System Center 2016 Data Protection Manager (SCDPM 2016) offers near-continuous backup and simplified restore functions for Microsoft environment. SCDPM 2016 offers application-sensitive protection for critical workloads such as Microsoft SQL Server, Exchange Server and SharePoint Server, backs up Windows and Linux virtual machines, works with VMs running on Windows Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for convenient cloud backup and recovery. Progent's Microsoft-certified consultants can assist organizations of any size to plan, deploy, manage, and troubleshoot a multi-site backup/restore solution powered by System Center 2016 Data Protection Manager. Progent can help you to migrate from a previous version of Data Protection Manager or from a legacy system, and Progent can optimize your SCDPM 2016 ecosystem for on local, hosted, cloud-based or hybrid deployment models. Progent can provide remote or onsite consulting expertise and can deliver occasional expertise to resolve technical bottlenecks or deliver end-to-end project management or co-management support to make sure you finish your SCDPM 2016 initiative on schedule and within your budget.

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    Progent can help you to plan a migration to Microsoft Teams from Skype for Business Online or Lync Server and configure, manage, and troubleshoot a cloud or mixed implementation of Teams. Progent can assist you to integrate Teams with Office and Microsoft 365 apps, Exchange, SharePoint, and your phone infrastructure.

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    Progent can help you to create, deploy and manage a backup plan based on MSP360 Backup software to protect your assets hosted on any leading public cloud. Progent offers end-to-end monitoring and remote management to prevent data loss resulting from human miscues, computer error, malicious insiders, and malware attacks like ransomware.

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  • Microsoft Operations Manager Help and Support Comprehensive Event Management Remote Support
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    Progent's Shared Help Desk service makes it possible for your business to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on ConnectWise Manage, the leading shared PSA platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

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    Progent offers remote and onsite configuration, migration, customization, reporting for Microsoft Dynamics 365 Business Central (formerly Dynamivs NAV).

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    Progent can provide the assistance of a certified VMware VCDX consultant to help your organization design, configure, manage and troubleshoot VMware vSphere-based virtualization ecosystem for on-premises datacenters, private and public clouds, or hybrid cloud deployments. Progent offers world-class knowledge for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery. Progent offers extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud solutions that provide high availability, data security, and disaster recovery.

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    • Biggest Shared Service Desk Consultant Services
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    Progent's Computer Helpdesk Outsourcing Services for desktop technical support are designed especially for small businesses who require fast access to a Help Desk Call Center with professional telephone support and effective escalation capability but who have to work within a limited IT budget. Important features of Progent's Help Desk Outsourcing Services are Help Desk Phone Support, Secure Remote Access Provisioning, Initial System Assessment, Expert Prioritization, Virtual Helpdesk Support, Per Minute Billing, and Helpdesk Applications Selection and Integration.

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    Progent provides companies of any size professional support for Intrusion Protection Systems and IPsec VPN products from major firewall and Virtual Private Network security companies such as Palo Alto Networks, Check Point Software, Juniper Networks, Fortinet, and SonicWall. Progent can show you how to design a detailed security plan and choose appropriate technologies from a variety of suppliers to achieve your security goals while staying within your budget limits.

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    Progent offers nationwide online phone support and consulting services for businesses that run Sun Solaris networks or whose IT systems feature a combination of Sun Solaris and Microsoft technology. Remote technical support offers maximum return for your information technology dollar by extending client efficiency and shortening the time charged for network repair services. Sophisticated remote access utilities and experienced technicians and engineers combine to enable Progent to solve the majority of IT problems without wasting time and expense by going to your site. In most of situations your network problems can be dealt with by telephone or through a combination of phone support and remote connectivity. Progent can make available Cisco CCIE network engineers and CISSP and ISSAP certified security specialists to help with the most challenging system problems.

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  • Server Setup Cisco Firewall Cisco CCIE Remote Migration Help
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    The complexity and connectivity requirements of Microsoft Windows Servers calls for a network consulting team with hands-on experience and in-depth knowledge in designing and building cohesive, comprehensive business technology solutions. The background of Progent's Microsoft-certified experts, which averages more than 10 years working with Microsoft technology, ensures you success deploying Windows Server 2008 and Windows Server 2003 to align closely with your strategic goals. Progent's consulting support can assist you with designing, deploying, administering, and supporting Windows Server systems that increase the business value of your IT network. Progent's consultants can help you with Windows 2008 R2 Server, Windows 2003 Server, Microsoft Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows XP and other desktop clients.

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    Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can assist you to contain the progress of an ongoing ransomware breach. Call 800-462-8800

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    The Progent Test and Training Lab at the QTS (formerly Herakles) Data Center can be used for piloting mission-critical applications, creating efficient system upgrade procedures, assessing and optimizing performance, designing or verifying business continuity solutions, resolving compatibility problems, and building training environments for the latest products and technologies. For Progent customers who lack adequate internal resources to assemble proper pilot systems, the lab reduces capital outlay and engineering risk while keeping vital network initiatives on schedule.

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    Progent can help small and medium-size organizations to install network security protection systems and deliver cleanup expertise required for work-from-home employees.

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    The experience of Progent's certified Windows Server consultants, with an average of over 11 years of support in Microsoft technology, ensures you success in identifying the version and set up of Windows 2003 Server that aligns most closely with your company's strategy. Progent can also assist you with designing, installing, managing and troubleshooting powerful IT solutions powered by Windows Server, and can streamline your upgrade from Windows 2000 Server or Windows NT.

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    Progent offers nationwide online technical support and troubleshooting services for companies who operate Apple Mac networks or whose IT systems include a mix of Mac with Microsoft Windows technology. Progent's experts can provide Mac clients a range of IT services such as desktop assistance, migration to the most recent edition of OS X from other earlier versions of macOS and Mac OS X, plus help with Apple macOS and Mac OS X application software. Progent can also assist you with Apple iPhone and iPad synchronization and troubleshooting, or moving to Apple's iCloud. Online IT help provides optimum leverage for your IT dollar by extending user productivity and limiting the hours charged for computer repair services. Sophisticated online support tools and skilled technicians and consultants combine to enable Progent to solve the majority of network problems without squandering time and money by going to your location. In the vast majority of cases your IT problems can be dealt with over the phone or through a mix of phone help and remote network analysis. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISA and CISM premier security professionals to help with the most challenging network issues.

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