Network Expertise for Mid-size Businesses

ProSight Duo Multi-Factor Authentication
Progent's ProSight Duo line of services incorporates industry-leading technology from Duo, a Cisco Systems subsidiary, to deliver multi-factor authentication solutions. Two-factor authentication (2FA) is one of the foundations of modern zero-trust network security strategy. 2FA uses different-band ID confirmation to provide an additional layer of security beyond traditional passwords. This guards against the most frequent sources of security breaches such as phishing, brute-force password attacks, and credential theft.

Duo's push technology saves time and hassle by permitting users to verify who they are simply by pressing "Approve" on the authentication prompt on their personal smartphone or wearable. This one-touch process eliminates the need to retrieve an email or text message and copy a security code by hand.

Progent's ProSight Duo line consists of three subscription-based services that build on one another. ProSight Duo MFA permits organizations to deploy Duo's two-factor authentication (2FA) platform to guard all apps while offering basic policy controls, unified management, and rapid provisioning. ProSight Duo Access provides all the features of ProSight Duo MFA and adds adaptive ID validation controls and extensive endpoint health checking. ProSight Duo Beyond brings the ability to differentiate company as opposed to personal endpoints, deny access to untrusted endpoints, and give users safe and transparent access to your inside applications. Progent is a certified Duo Managed Service Provider and can help your organization to plan, deploy and maintain a modern ID validation solution that provides the highest level of access security without disrupting your users.

Two-factor Authentication
The vast majority of cybersecurity break-ins involve compromised passwords. Each service offering in Progent's ProSight Duo line of identity validation products can reduce your dangerous reliance on passwords by allowing two-factor authentication. With 2FA activated, when you sign into a registered online account and provide your password you are requested to verify who you are by means of a device that you have sole possession of and that uses a separate ("out-of-band") channel. A wide assortment of devices can be utilized as your additional form of authentication such as an iOS or Android smartphone or wearable, a hardware token, a landline phone, etc. You can enroll multiple validation devices.

After you verify who you are using your out-of-band device, you are allowed to use your app or utilize your VPN or remote desktop service. With the Duo Mobile app's push notification feature enabled, you can simply press "Approve" on your iOS or Android smartphone or smart watch. This improves the login experience by making the authentication procedure nearly instantaneous. For other authentication devices, such as a token, you can copy a temporary password.

Plans Available with ProSight Duo Services
Progent's ProSight Duo suite of subscription service offerings consist of ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's security experts can help your business to decide which version of ProSight Duo makes the most sense for your requirements.

ProSight Duo MFA Features:

• Two-factor authentication
• Duo Mobile to push single-touch authentication for iOS or Android smartphones and watches
• ID verification with a U2F USB device or biometrics
• Traditional 2FA with a passcode on a token, mobile device, or provided by an IT administrator
• Self-enrollment and management
• Dashboard displaying all devices connected to secured apps
• Policy enforcement based on network, group
• Cloud-based single sign-on (SSO) for all apps through an MFA-secured dashboard

• All of the capabilities of ProSight Duo
• Unified Endpoint Visibility shows each networked device, not just managed endpoints
• Flag and monitor unhealthy devices
• Duo Device Health application for notebooks and desktops
• Cybersecurity health monitoring for mobile computers
• Policy enforcement driven by geo-location
• Blocking options for anonymous communication networks such as Tor
• Detection of suspicious or unhealthy networks
• Health-based policy decisions for notebooks, desktops and computers
• Advise users at sigh-on to update their software and cybersecurity settings

• All the features included with ProSight Duo Access
• Detection of corporate-owned vs. personally owned notebooks, desktops and mobile computers
• Detection of third-party software agents such as AV operating on devices
• Protected access to on-premises websites/apps and SSH servers without needing VPN credential management
• Verification of both user and endpoint trust
• Control device access to apps based on membership in endpoint management systems
• Control mobile access to applications based on enrollment in mobile device management systems (MDMs)

Download Importance of Using Advanced Password Management Tools White Paper
To view or download a white paper about the reasons for deploying up-to-date password management technology, click:
Importance of Using Modern Password Management Technology White Paper. (PDF - 2.3 MB)

How Progent Can Assist You to Build an MFA Solution with ProSight Duo
Progent can assist your organization to plan, deploy, manage and debug a two-factor authentication solution built on ProSight Duo managed services. Progent can also help your business to integrate ProSight Duo 2FA services into a unified, end-to-end security strategy by providing expert support for all aspects of advanced cybersecurity technology for any combination of cloud-based, on-premises, work-from-home, and mobile resources and users.

Progent's Cisco-certified CCIE network experts can assist you to configure and troubleshoot your Cisco ASA firewalls, Catalyst switches, VPN connections, and other infrastructure to work with Cisco Duo's identity authentication technology. Progent's certified Azure experts, AWS configuration experts and Google Cloud Platform consulting experts can assist you to bring the security of ProSight Duo 2FA services to your cloud-hosted applications. Progent's teleworker integration experts can assist your organization to plan and configure secure and reliable remote access for your teleworkers.

Progent can also provide fast access to Exchange Online experts, SQL Server consultants, and Microsoft 365 integration consultants help your business to plan and deploy Duo 2FA with your critical applications. Progent's CISSP-certified network security consultants and CISM-certified IT security experts can assist you to evaluate and fortify your overall security posture. Progent also offers ProSight Active Security Monitoring services for AI based endpoint security powered by SentinelOne.

Additional Managed Services Offered by Progent
In addition to ProSight Duo identity authentication services, Progent can provide other low-cost managed service packages that address vital aspects of your IT network like security, backup/restore, and infrastructure monitoring and management. By partnering with top-tier technology providers, Progent can offer small and mid-size businesses the benefits of the identical cutting-edge tools and services used by the world's largest enterprises. Managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior machine learning technology to defend physical and virtual endpoint devices against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
  ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery Services
  Progent has worked with advanced backup software companies to produce ProSight Data Protection Services (DPS), a portfolio of offerings that provide backup-as-a-service. ProSight DPS products manage and monitor your data backup processes and enable transparent backup and rapid recovery of vital files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss caused by hardware failures, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned insiders, or application bugs. Managed services available in the ProSight DPS product family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed services are best suited for your IT environment.

• ProSight WAN Watch: Infrastructure Management
  Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and debug their networking hardware like switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management services.

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt productivity. Learn more about ProSight LAN Watch server and desktop monitoring services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about ProSight IT Asset Management service.

• Active Defense Against Ransomware: Machine Learning-based Ransomware Detection and Cleanup
  Progent's Active Protection Against Ransomware is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. Progent ASM services protect on-premises and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ransomware defense and recovery services.

• Outsourced/Co-managed Help Center: Help Desk Managed Services
  Progent's Call Center managed services allow your IT staff to offload Call Center services to Progent or divide activity for Service Desk support seamlessly between your in-house network support group and Progent's nationwide pool of certified IT service engineers and subject matter experts. Progent's Shared Help Desk Service provides a smooth extension of your internal support organization. User access to the Help Desk, delivery of support services, problem escalation, ticket creation and tracking, performance metrics, and maintenance of the support database are consistent regardless of whether issues are resolved by your corporate IT support organization, by Progent, or by a combination. Read more about Progent's outsourced/shared Call Desk services.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's support services for patch management offer organizations of any size a versatile and affordable solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. Besides maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services permit your in-house IT staff to concentrate on more strategic initiatives and tasks that derive the highest business value from your information network. Learn more about Progent's software/firmware update management services.