IT Expertise for Mid-size Businesses

ProSight Duo Multi-Factor Authentication
Progent's ProSight Duo suite of managed services integrates advanced technology from Duo, a Cisco subsidiary, to deliver two-factor ID validation solutions. Two-factor authentication is one of the foundations of zero-trust network security strategy. 2FA uses separate channel identity confirmation to provide a second layer of security beyond traditional passwords. This protects against the most common sources of cybersecurity breaches like phishing, brute-force password attacks, and stolen credentials.

Duo's push technology saves time and hassle by allowing users to verify their identity simply by touching "Approve" on the authentication box on their own smartphone or wearable. This one-touch procedure eliminates the need to open an email or text message and copy a security code manually.

Progent's ProSight Duo line includes three subscription services that progressively add features. ProSight Duo MFA permits organizations to implement Duo's 2FA platform to protect all apps while offering basic access tools, unified management, and fast provisioning. ProSight Duo Access supports all the features of ProSight Duo MFA and adds adaptive authentication policies and extensive endpoint health checking. ProSight Duo Beyond adds the ability to differentiate corporate as distinct from personal devices, block suspect endpoints, and give users secure and transparent access to your inside apps. Progent is a certified Duo Managed Service Provider and can assist your company to plan, deploy and maintain a modern identity validation solution that delivers the highest level of access security without disrupting your users.

Two-factor Authentication
80% of security break-ins involve compromised passwords. Each service offering in Progent's ProSight Duo catalog of identity validation solutions can eliminate your risky dependence on passwords by allowing two-factor authentication. With 2FA activated, when you sign into a secured online account and enter your password you are asked to verify your identity by means of a device which you have exclusive possession of and that uses a separate ("out-of-band") channel. A broad range of devices can be utilized as your additional means of authentication such as a smartphone or wearable, a token, a landline telephone, etc. You can register multiple authentication devices.

After you confirm who you are via your validation device, you are permitted to run your app or utilize your VPN or remote desktop connection. With the Duo Mobile app's push notification feature enabled, you can simply touch "Approve" on your supported smartphone or watch. This improves the sign-on experience by making the verification procedure virtually instantaneous. For traditional secondary devices, such as a token, you can copy a temporary password.

Products Offered with ProSight Duo Managed Services
Progent's ProSight Duo catalog of subscription-based managed service offerings consist of ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's cybersecurity experts can help your organization to determine which plan for ProSight Duo makes the most sense for your environment.

ProSight Duo MFA Features:

• Two-factor authentication
• Duo Mobile to push one-tap authentication for iOS or Android smartphones and wearables
• Authentication through a U2F USB device or biometrics
• Traditional two-factor authentication with a passcode on a token, mobile computer, or provided by an IT administrator
• User self-enrollment and self-management
• Dashboard displaying all managed devices accessing protected applications
• Security policy enforcement driven by application, user group
• Cloud-based single sign-on (SSO) for all applications via an MFA-protected dashboard

• All of the features of ProSight Duo
• Unified Endpoint Visibility displays every networked device, not simply managed devices
• Flag and monitor unhealthy devices
• Duo Device Health application for notebooks and desktops
• Security health monitoring for mobile endpoints
• Security policy enforcement based on location
• Blocking options for anonymous networks like The Onion Router (Tor)
• Detection of high-risk or problem networks
• Health-based policy decisions for notebooks, PCs and devices
• Advise users at sigh-on to bring up to date their software and security configurations

• All the capabilities included with ProSight Duo Access
• Identification of company-owned as opposed to BYOD notebooks, desktops and mobile computers
• Detection of third-party software agents like anti-virus operating on endpoints
• Secure access to on-prem websites/applications and SSH servers without requiring VPN credential management
• Verification of both user and device trust
• Control device access to applications determined by membership in endpoint management systems
• Control mobile access to applications determined by enrollment in mobile device management systems

Download Importance of Using Advanced Password Management Technology White Paper
To read or download a white paper describing the importance of utilizing up-to-date password management tools, click:
Importance of Using Advanced Password Management Technology White Paper. (PDF - 2.3 MB)

How Progent Can Assist You to Build an MFA System with ProSight Duo
Progent can assist your company to design, implement, maintain and troubleshoot a two-factor ID verification solution based on ProSight Duo technology. Progent can also help your company to integrate ProSight Duo 2FA services into a cohesive, company-wide cybersecurity system by delivering expert support for all facets of advanced security tools and services for any mix of cloud-based, on-prem, work-from-home, and mobile resources and users.

Progent's Cisco-certified CCIE network experts can help you to set up and debug your Cisco ASA firewalls, switches, VPN connections, and other infrastructure to work with Cisco Duo's secure access services. Progent's authorized Azure experts, AWS configuration consultants and Google Cloud Platform consulting experts can help your organization to bring the protection of ProSight Duo 2FA services to your cloud-hosted applications. Progent's work-from-home integration specialists can assist your organization to set up safe and resilient remote access for your at-home workers.

Progent can also provide fast guidance from Microsoft 365 Exchange consultants, SQL Server consultants, and Microsoft 365 integration consultants help you to plan and deploy Duo 2FA with your critical applications. Progent's CISSP-certified network security consultants and CISM-certified IT security experts can assist your business to evaluate and fortify your overall cybersecurity profile. Progent also offers ProSight Active Security Monitoring managed services for machine-learning based endpoint protection powered by SentinelOne.

Other Managed Services Available from Progent
Besides ProSight Duo access security services, Progent offers other value-priced managed service packages that cover key aspects of your information system like cybersecurity, backup/restore, and infrastructure management. By partnering with top-tier technology providers, Progent can provide small and middle-size organizations the advantages of the same advanced technology used by global enterprises. Managed service packages available from Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend physical and virtual endpoints against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire malware attack lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

• ProSight Data Protection Services: Backup and Recovery Services
  Progent has worked with advanced backup/restore technology providers to produce ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup processes and allow transparent backup and fast recovery of critical files, applications, system images, and VMs. ProSight DPS lets you recover from data loss caused by equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or application bugs. Managed backup services available in the ProSight DPS product family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed services are most appropriate for your IT environment.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding appliances that need critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so all potential problems can be addressed before they can disrupt productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.

• Active Protection Against Ransomware: AI-based Ransomware Identification and Cleanup
  Progent's Active Defense Against Ransomware is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. Progent ASM services safeguard on-premises and cloud resources and provides a single platform to address the entire malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ransomware protection and cleanup services.

• Progent's Outsourced/Shared Help Desk: Call Center Managed Services
  Progent's Call Desk services enable your information technology team to offload Help Desk services to Progent or divide responsibilities for Help Desk services seamlessly between your internal network support group and Progent's extensive roster of IT service engineers and subject matter experts (SMEs). Progent's Co-managed Service Desk offers a transparent extension of your corporate support staff. User interaction with the Help Desk, delivery of support services, problem escalation, trouble ticket generation and updates, performance measurement, and maintenance of the service database are consistent regardless of whether incidents are taken care of by your core network support group, by Progent's team, or both. Find out more about Progent's outsourced/co-managed Service Desk services.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's support services for software and firmware patch management provide businesses of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic information network. In addition to maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services permit your IT staff to focus on line-of-business projects and tasks that deliver the highest business value from your information network. Learn more about Progent's software/firmware update management services.