Network Expertise for Mid-size Businesses

ProSight Duo Identity Verification
Progent's ProSight Duo family of services incorporates industry-leading technology from Duo, a Cisco Systems subsidiary, to offer two-factor authentication services. Two-factor authentication (2FA) is one of the pillars of modern zero-trust network security design. 2FA utilizes separate channel identity verification to build an additional level of protection on top of traditional passwords. 2FA guards against the most common sources of security break-ins such as phishing, social engineering, and credential theft.

Duo's Push App saves time and hassle by permitting users to confirm who they are simply by tapping "Approve" on the validation prompt on their personal smartphone or wearable. This single-touch procedure eliminates the necessity to open an email or text message and copy a passcode by hand.

Progent's ProSight Duo catalog consists of three subscription-based services that progressively add features. ProSight Duo MFA permits organizations to implement Duo's two-factor authentication (2FA) platform to guard all apps while offering basic access tools, unified management, and rapid endpoint provisioning. ProSight Duo Access provides all the capabilities of ProSight Duo MFA plus adaptive ID validation policies and extensive endpoint health monitoring. ProSight Duo Beyond brings the ability to differentiate company as distinct from personal endpoints, block untrusted devices, and allow users secure and transparent access to your inside applications. Progent is a certified Duo Managed Service Provider and can help your business to design, deploy and maintain a modern ID validation system that provides top-level access security without disrupting your users.

Two-factor Authentication
The vast majority of cybersecurity break-ins involve compromised passwords. Each managed service offering in Progent's ProSight Duo family of identity validation products can eliminate your dangerous reliance on password protection by supporting two-factor authentication. With 2FA activated, when you log into a protected online application and enter your password you are requested to verify your identity by means of a device that you have sole ownership of and that utilizes a separate ("out-of-band") channel. A broad assortment of devices can be used as your additional form of authentication including an iOS or Android smartphone or wearable, a hardware token, a landline telephone, etc. You can enroll several different validation devices.

After you verify who you are using your out-of-band device, you are allowed to run your app or access your VPN or remote desktop connection. With the Duo Mobile app's push notification service activated, you can simply tap "Approve" on your supported smartphone or smart watch. This streamlines the login experience by making the verification process virtually immediate. For other secondary units, such as a token, you can copy a short-term passcode.

Plans Available with ProSight Duo Managed Services
Progent's ProSight Duo line of subscription service offerings include ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's network security experts can assist your business to decide which version of ProSight Duo is appropriate for your requirements.

ProSight Duo MFA Features:

• 2FA authentication
• Duo Mobile to push single-tap identity verification for iOS or Android smartphones and wearables
• Authentication with a U2F USB device or biometrics
• Traditional two-factor authentication via a passcode on a token, mobile device, or issued by a network administrator
• User self-enrollment and management
• Dashboard displaying all devices connected to secured applications
• Policy enforcement based on app, group
• Cloud-based single sign-on (SSO) for any apps via an MFA-protected dashboard

• All of the capabilities of ProSight Duo
• Unified Endpoint Visibility displays every networked device, not just managed endpoints
• Highlight and track high-risk devices
• Duo Device Health apps for laptops and desktops
• Security health visibility for mobile devices
• Access policy enforcement based on geo-location
• Blocking options for anonymous networks such as The Onion Router (Tor)
• Detection of high-risk or problem networks
• Health-based policy enforcement for laptops, desktops and devices
• Prompt users at sigh-on to update their software and cybersecurity configurations

• All of the capabilities of ProSight Duo Access
• Detection of company-owned as opposed to BYOD notebooks, PCs and mobile computers
• Identification of 3rd-party agents such as anti-virus running on endpoints
• Secure access to on-prem websites/applications and SSH servers without needing VPN credential management
• Confirmation of both user and device trust
• Limit device access to applications determined by enrollment in endpoint management systems
• Limit mobile access to apps determined by membership in mobile device management systems

Download Importance of Deploying Advanced Password Management Tools White Paper
To view or download a white paper about the reasons for utilizing up-to-date password management technology, click:
Importance of Deploying Modern Password Management Tools White Paper. (PDF - 2.3 MB)

How Progent Can Help You to Create an 2FA System with ProSight Duo
Progent can assist your company to design, implement, manage and debug a two-factor ID verification system built on ProSight Duo technology. Progent can also help your organization to integrate ProSight Duo 2FA services into a cohesive, comprehensive security system by providing expert support for all aspects of advanced security technology for any mix of cloud-based, on-prem, at-home, and mobile environments.

Progent's Cisco CCIE network engineers can assist you to set up and debug your Cisco Firepower firewalls, Catalyst switches, VPN devices, and other network infrastructure to work with Cisco Duo's identity authentication services. Progent's certified Azure integration experts, Amazon AWS support consultants and Google Cloud Platform consultants can assist your company to add the protection of ProSight Duo two-factor authentication to your cloud-hosted apps. Progent's work-from-home integration experts can help you to plan and configure protected and resilient remote access for your teleworkers.

Progent can also provide rapid guidance from Microsoft 365 Exchange consultants, SQL Server consultants, and Microsoft 365 integration consultants help your business to plan and deploy Duo secure access technology with your key applications. Progent's CISSP-certified cybersecurity consultants and CISM-certified IT security experts can help you to assess and strengthen your corporate-wide security profile. Progent can also provide ProSight Active Security Monitoring services for machine-learning based endpoint security powered by SentinelOne.

Additional Managed Services Available from Progent
In addition to ProSight Duo 2FA services, Progent can provide other low-cost managed service plans that address critical aspects of your information network such as security, backup/restore, and infrastructure management. By working with leading technology innovators, Progent can offer small and middle-size organizations the advantages of the identical advanced tools and services utilized by the world's largest enterprises. Popular managed service plans offered by Progent include:

• ProSight LAN Watch: Server and Desktop Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt your network. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight LAN Watch with NinjaOne RMM: Centralized RMM for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for managing your client-server infrastructure by offering an environment for performing common time-consuming jobs. These include health monitoring, update management, automated remediation, endpoint configuration, backup and restore, A/V defense, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alarm to your designated IT personnel and your assigned Progent consultant so potential issues can be taken care of before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.

• ProSight WAN Watch: Infrastructure Management
  Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and debug their connectivity appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating appliances that need important updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding line of in-depth reporting utilities designed to integrate with the leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services (DPS): Backup and Recovery Services
  Progent has worked with leading backup/restore software providers to produce ProSight Data Protection Services (DPS), a selection of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and track your backup operations and enable non-disruptive backup and fast recovery of vital files/folders, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss caused by hardware failures, natural calamities, fire, malware such as ransomware, user mistakes, ill-intentioned insiders, or software bugs. Managed backup services available in the ProSight DPS product family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to provide centralized control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

• Outsourced/Co-managed Call Desk: Support Desk Managed Services
  Progent's Support Desk managed services permit your information technology team to outsource Support Desk services to Progent or split responsibilities for Service Desk support transparently between your in-house network support resources and Progent's nationwide roster of IT service engineers and subject matter experts. Progent's Co-managed Service Desk provides a transparent extension of your in-house IT support organization. Client access to the Service Desk, delivery of support, issue escalation, trouble ticket creation and tracking, performance measurement, and management of the support database are cohesive whether issues are taken care of by your core IT support staff, by Progent's team, or both. Find out more about Progent's outsourced/shared Service Center services.

• Active Defense Against Ransomware: AI-based Ransomware Identification and Remediation
  Progent's Active Defense Against Ransomware is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. Progent ASM services protect on-premises and cloud resources and provides a single platform to manage the complete malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ransomware protection and cleanup services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about ProSight IT Asset Management service.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's managed services for patch management provide businesses of any size a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting updates to your ever-evolving IT system. Besides optimizing the security and reliability of your computer environment, Progent's software/firmware update management services free up time for your in-house IT staff to focus on line-of-business initiatives and tasks that deliver the highest business value from your network. Read more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's cutting edge behavior machine learning technology to guard physical and virtual endpoint devices against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.