Progent's Shared Help Desk service makes it possible for your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around ConnectWise Manage, the top shared professional services automation tool for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Cisco certified wireless networking experts can provide economical online and on-premises support for both end-of-life and current 802.11ac Aironet Wi-Fi access points (APs) and Progent can help you to design and manage wireless solutions that include indoor and outside/industrial Aironet APs.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner and safer Active Directory implementation. Both options also offer the ongoing benefits of cutting-edge remote network monitoring and management technology. These advantages can include easier network management, improved compliance with data security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability.
Progent's Cisco-Meraki Wi-Fi access point consultants can help your organization to plan, configure, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments ranging from a small office to a campus or a nationwide enterprise. Progent can also assist you to incorporate other Cisco devices for streamlined management.
Progent's Microsoft-certified network experts can assist you to assess the benefits of Microsoft Exchange Server 2010 for your company and can help you to plan and carry out an efficient upgrade to Exchange Server 2010 from Microsoft Exchange 2003 or Microsoft Exchange Server 2007 that will provide quick ROI by improving your workers' efficiency, lowering the cost of hardware and support, simplifying administration, and integrating your key communications platforms.
Progent's UNIX family support services provide small businesses and developers help with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent offers your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide range of expertise offers you a convenient single consulting firm to show you how to build and manage a secure and robust mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX such as Apple macOS and OS X, Solaris, AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat Linux, SuSE, Debian-GNU and Mandrake.
Progent's ransomware consultants can help you to evaluate your ransomware vulnerability, remotely monitor and guard your network, assist with settlement negotiations with a hacker, and restore an information system victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.
Progent's Cisco Meraki wireless AP experts provide online and on-premises support to help organizations of all sizes to plan, deploy, maintain, upgrade or debug Wi-Fi systems that utilize Cisco Meraki APs. Progent can help you to set up and support Cisco's Meraki-based Wi-Fi infrastructure for sites that can range from a teleworker's home or a branch office to a large campus or a nationwide enterprise. Progent can also help you to configure other Cisco technology such as Catalyst and Nexus switches, routers and ASA firewalls to create a cohesive ecosystem that delivers the same access, responsiveness, security, ease of management and availability for wired and Wi-Fi clients regardless of their mobility or device.
Progent's Cisco-certified Wi-Fi technology consulting experts can help organizations to configure, manage, and debug Cisco Wi-Fi devices including Cisco's Aironet and Meraki 802.11ac wireless access points plus Cisco's Wireless Network Controllers.
Progent's Sun Solaris family support services offer small companies and developers assistance with managing and supporting Sun Solaris environments that run with Microsoft-based technology. Progent can give your business access to Sun Solaris experts, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide array of experience offers you a convenient single consulting firm to show you how to create and maintain a protected and robust cross-platform connectivity and communications infrastructure that supports Sun Solaris and Microsoft interoperability by integrating MS Windows with popular variants of UNIX such as Apple Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or leading Linux platforms including RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.
Progent's fault tolerant system experts provide reliability consulting, disaster recovery planning, network load balancing, high-availability interoffice connectivity, fault-tolerant Internet interface design, non-stop data center services, and other 24x7 operations support to help your company create a non-stop network for line-of-business applications. Progent possesses the knowledge and experience to design affordable, 24x7 networks by deploying the expanding suite of Windows Cluster servers such as Windows 2003 Cluster Server, SQL Server Cluster, and Exchange Cluster. Progent's Microsoft and Cisco certified consultants can show you how to you build a high-availability mutli-location network with a completely redundant Internet interface and intelligent system load balancing.
Progent's Windows consultants can assist businesses of any size to evaluate Windows 10 or to migrate to Windows 10 from any earlier release of Microsoft Windows. Remote and on-premises evaluation and upgrade services for Windows 10 available from Progent's consultants include Return on Investment analysis, project management, application compatibility testing, test lab systems, virtualization strategies, Cloud and hybrid solutions, mobile device management, teleworker access, security and compliance, automated deployment and administration, network infrastructure optimization, Wi-Fi support, business continuity planning, group and personal training for IT support staff and end users, and post-migration Call Center support services.
Progent's certified engineers offers remote and on-premises support expertise to assist your company to manage, support, and troubleshoot computers based on Microsoft Windows 7 and can also provide help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with change management, security and compliance, backup and restore, online connectivity, mobile device integration, wireless network design, and remote network monitoring and alerts.
Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to assess the business advantages of migrating to SQL Server 2017 and can help your organization to plan and carry out an efficient migration of your current SQL Server environment to any network model including onsite, cloud-based, or hybrid. Progent's SQL Server experts can provide remote or onsite support ranging from as-needed architecture assessment or debugging to end-to-end project management and co-management to make sure your SQL Server 2017 project is successfully completed on time and on budget.
Progent offers affordable online consulting to help you to design, configure, and fix any facet of your iPhone and iPad and Windows integration efforts and is available for short-term tasks to help you get past specific technical roadblocks or long-term engagements to help you complete large-scale initiatives on schedule and within budget. Progent has experience in on-premises, cloud-centric, or hybrid environments and can help you build or maintain a highly available, protected and scalable network infrastructure that aligns with your mode of computing. Progent also offers remote and on-premises training to show you how to manage and use your iOS devices in a secure, collaborative environment that maximizes the business value of your IT network.
Cisco's Small Business 100, 300 and 500 family of APs are Linux-powered units intended as entry-level wireless APs for small offices. Progent's Cisco CCIE Wi-Fi infrastructure experts can provide online or onsite configuration and debugging support to help your organization to design, configure, upgrade, tune, administer and troubleshoot Cisco Small Business Wi-Fi access point deployments of any size or topology.
Progent's Cisco-Meraki Wi-Fi access point experts can help your organization to plan, configure, manage and debug Cisco's Meraki-based Wi-Fi networks for environments from a branch office to a large campus or a nationwide enterprise. Progent can also assist you to incorporate other Cisco appliances for unified management.
In performing IT projects for corporate customers, Progent follows a phased approach based on defined milestones in order to achieve financial, timing and engineering goals while reducing productivity disruption. Progent's Enterprise Services Project Methodology utilizes accepted project management procedures based on the best practices defined by the Microsoft Solutions Framework Project methodology which includes requirements definition, design proposals, pilots, design tuning, and professional implementation. All phases are recorded to make available a comprehensive description of technical services performed and to help in downstream system maintenance.
Progent's Microsoft-certified ISA Server consultants have broad backgrounds creating Microsoft-based security solutions for IT networks with many sites, mobile users, and mission-critical web-based applications. A Progent ISA Server engineer can help your small or mid-size business design and deploy a configuration of ISA Server 2004 that supports your information security requirements without restricting your network.
VMware's popular Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent runbook for recovering services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and fixes and can produce reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
If you want to revamp your production web site, create internal webs for purposes such as HR or employee education, establish a high-impact web presence for a new venture, or generate enterprise-class, data-driven custom web applications, Progent can provide talented and experienced web developers. Progent's consultants can also help you build and manage a safe, robust server and communications network, including off-site and wireless access, to run your web tools.
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Progent applies no startup fee and asks no monthly commitment for services provided during normal working hours. Progent's one-minute granularity avoids big invoices for fast fixes so you won't be forced to allow minor problems to fester.
Progent's Microsoft-certified Windows 11 experts can provide an array of services for Windows 11 such as cloud and hybrid integration, mobile management, telecommuter connectivity, security and compliance, automated deployment, and Help Desk Call Center support services.
Progent is a pioneer in affordably delivering world-class IT support to small companies. Progent's achievement in handling the IT support requirements of the historically underserviced small company sector is the cumulative result of major technical and process innovations that have removed much of the traditional costs out of administering IT service, added unmatched technical skill into the support system, and dramatically accelerated the solution cycle.
Progent can assist small and medium-size organizations to implement and troubleshoot video conferencing applications to enable their telecommuters to communicate efficiently with fellow workers and customers.
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent has few competitors. Medium-size companies who work with trusted freelance consultants or who employ in-house support personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient.
Progent's Microsoft-certified SQL Server 2017 consultants can help you to evaluate the business benefits of upgrading to SQL Server 2017 and can help you to design and implement an efficient migration of your databases and applications to any deployment architecture including onsite, cloud-hosted, or hybrid. Progent's consultants offer remote or onsite support services ranging from as-needed design review or debugging to comprehensive project management and co-management to ensure your SQL Server 2017 initiative is carried out on schedule and on budget.
Progent's Wireless Consulting Services provide a convenient, economical way for businesses of any size to integrate, manage, monitor and troubleshoot cutting edge wireless connectivity technology. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to design and deploy appliances such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile messaging and web-based applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
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Progent offers consulting services for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to select, deploy, and manage a WatchGuard Firewall/VPN product that fits your security needs and budget. Progent can help you to maintain outdated WatchGuard firewalls or migrate smoothly to current WatchGuard firewalls.
Progent offers small and medium size businesses expert support for Intrusion Protection Systems and IPsec VPN technology from major firewall and VPN security companies such as Check Point Software, Juniper Networks, and SonicWall. Progent can show you how to design a detailed security strategy and select appropriate technologies from a variety of vendors to achieve your security objectives while staying within your budget restraints.
Progent's Cisco CCIE Wi-Fi network experts can provide online or onsite configuration and troubleshooting support to assist your organization to plan, configure, upgrade, tune, administer and debug Aironet Wi-Fi AP deployments of any scale or architecture. Progent's Cisco Wi-Fi controller consultants can also assist you to combine your Wi-Fi ecosystem with your wired network and cloud-hosted resources to create a seamless enterprise-wide connectivity solution that is simple to administer and expand. Progent also offers affordable wireless site surveys to help you to determine the most appropriate selection, placement and setup of Aironet Wi-Fi APs to work with your unique workplace design, building structure, and expected network traffic.
Progent's certified IT experts offer Windows Server 2016 migration consulting to assist businesses of all sizes to plan and carry out a smooth move to Windows Server 2016 and Hyper-V 2016 using a local, cloud-centric, or hybrid deployment model. Progent can assist your company to evaluate the business value of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help you to benefit from the many innovative high-availability and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica, plus workgroup and multi-domain failover clusters.
Progent is a certified Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to back up and restore your Microsoft 365 mailboxes, files stored on your organization's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows endpoints.
Small to mid-sized businesses can now get all the benefits of System Center Operations Manager and also have quick access to Progent's Microsoft and Cisco certified network support experts. With Progent's economically priced network support packages, mid-size organizations can choose a basic co-sourcing service program based on Operations Manager with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in Operations Manager 2007 to offer small business networks enterprise-class availability, protection and performance.
Progent offers affordable remote access to engineers skilled in a broad range of products and technologies that provide solutions for backing up Microsoft Windows, Apple Mac, and Linux physical and virtual servers and desktops as well as laptops and handhelds. Progent offers help for leading backup products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan PRO, Double-Take Software, MozyPro, Retrospect, Apple Time Machine, vSphere Data Protection, and Oracle Solaris FLARs. Progent can help your company to design, enhance, or maintain backup systems for a range of architectures such as on-premises, remote, cloud, or a mix.
Progent provides customers the services of engineers who have earned some of the IT industry's most prestigious credentials. Progent thinks that customers deserve to know that their computer support professionals have formal testing plus broad real-world backgrounds so that Progent's customers can engage Progent's support with confidence. Often, vendor credentials like the Cisco Certified Internetwork Experts brings priority for substantially better vendor help than is offered to non-certified service providers, enabling Progent to deliver customers a higher level of IT support. In addition, major certifications such as CISSP or ISSEP for IT security can aid enterprise customers to demonstrate compliance with regulatory requirements by using the assistance of accredited industry professionals.
The Progent Test and Training Lab located at the QTS Data Center can be used for testing line-of-business applications, creating efficient system upgrade procedures, assessing and tuning performance, planning or validating disaster recovery strategies, mitigating compatibility issues, and building training environments for new technologies. For Progent clients who lack adequate internal resources to configure proper pilot systems, the lab reduces capital outlay and technical risk while keeping vital network initiatives on schedule.
Progent's ProSight Email Guard uses the technology of leading information security companies to provide centralized control and world-class protection for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that stays within your corporate firewall.
Progent's Solaris platform consulting services provide small businesses and developers assistance with administering and supporting Solaris environments that coexist with Microsoft-powered technology. Progent can give your business contact with Solaris consultants, support professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This broad range of experience provides you with a convenient one-stop consulting firm to show you how to create and maintain a protected and reliable mixed-platform network and communications infrastructure that allows Sun Solaris and Microsoft interoperability by combining Windows with popular versions of UNIX such as Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or leading Linux variations such as RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.
Progent's certified Internet Security and Acceleration Server consultants have long backgrounds configuring ISA Server-based security installations for IT networks with many offices, remote users, and line-of-business eCommerce applications. Progent's ISA Firewall consultants are available to help your company in planning and implementing an installation of ISA Server 2000 or ISA Server 2004 that meets your information protection needs without adversely restricting your IT system accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
ProSight Data Protection Services ECHO offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information.
Progent's Microsoft-certified professionals can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, create test systems and migration plans, optimize your network infrastructure for on-premises, multi-site, cloud-based, and hybrid datacenters, train your IT management staff, create a corporate-wide security strategy, automate network administration, help with creating applications, and generate and test a DR/BC plan.
Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP Certification through rigorous examination and significant experience with information security architecture. ISSAP consultants have in-depth knowledge of access control mechanisms and techniques, telecommunications and network infrastructure security, cryptography, requirements analysis, business continuity and disaster recovery planning (DRP), and physical security. Progent's ISSAP-certified security experts can help your business with all aspects of architecture security.
Progent's Microsoft-Premier SQL consultants offer an array of services to assist small companies to design, implement, manage, and repair SQL 2008 solutions in order to realize the maximum business advantage from this advanced relational database technology. Also, Progent offers consulting expertise for network architecture, enterprise-wide protection, and software programming to increase the strategic advantage of your information investment.
Progent's Microsoft-certified Windows 2003 Server consultants offer computer help and expert consulting for the entire line of Microsoft .NET Enterprise Servers, Microsoft Windows 2003 Server, and Windows 2000 Server. Progent's Microsoft Windows Server 2003 upgrade, integration, update, and support services include network planning, deployment, project management, on-premises and remote network support and repair, Help Desk outsourcing, CISM-certified security consulting, comprehensive outsourcing, and cost-effective co-sourcing.
Progent's Wi-Fi site survey services make it easy to plan, implement and troubleshoot a Wi-Fi LAN adapted to your environment, offering you a WLAN that has the reception, speed, capacity, data protection, and hand-off ability your business requires.
Progent offers affordable remote support for all releases of Microsoft Access including Access desktop and Access Web App and can provide expert help for Access application development, database conversion, performance tuning, report design, and maintenance. Progent also can provide custom webinar classes for Office Access application development and database management.
Progent's ProSight Virtual Hosting service provides complete hosting of a small or mid-size organization's production servers in a solution that gives the highest level of dependability and scalability and is in addition simple to move to another host. ProSight Virtual Hosting options are based on proven virtualization techniques that enable small and midsize companies with mixed- platform IT systems to economize significantly on the expense of capital investments, system maintenance, and network administration while achieving world-class fault tolerance and an unprecedented level of vendor flexibility.
Barracuda Backup is a low-cost, subscription-based backup/restore service for small and mid-size organizations. A Barracuda Backup deployment can include a purpose-built hardware storage device manufactured by Barracuda or a virtual appliance with similar features but which utilizes your existing storage infrastructure. Barracuda Backup protects vital company data produced locally, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts offer a wide array of consulting support services to help you to design, configure, manage and repair a BDR system built on Barracuda technology.
Microsoft SQL Server 2005 offers indispensable, familiar tools to computer experts as well as to network users, reducing the difficulty of designing, integrating, administering, and accessing enterprise information and analytical programs in environments ranging from mobile devices to corporate information systems. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 require a network consultant with hands-on experience and broad knowledge in designing and deploying data-driven, end-to-end business technology applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work supporting Microsoft integration, assures you success in designing, configuring and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.
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Progent's Microsoft-certified SQL Server 2017 consultants can assist you to evaluate the business advantages of migrating to SQL Server 2017 and can assist you to design and carry out a smooth migration of your databases and applications to any deployment architecture including on-premises, cloud-based, or hybrid. Progent's SQL Server experts can provide remote or onsite support services ranging from as-needed architecture assessment or debugging to comprehensive project management to make sure your SQL Server 2017 project is successfully completed on schedule and on budget.
SQL Server 2008 offers powerful, standardized tools to computer experts and information workers, lessening the complexity of designing, integrating, administering, and using company data and analytical programs in environments ranging from handheld devices to enterprise information systems. The sophistication and interconnectivity requirements of Microsoft SQL Server 2008 call for a network consultant with real-world expertise and broad knowledge in designing and building data-driven, end-to-end business IT applications. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work involving Microsoft technology, ensures you success in planning, configuring and supporting Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET environment.