Network Support for Small and Mid-size Companies

ProSight Duo Access Security
Progent's ProSight Duo line of managed services integrates advanced access security technology from Duo, a Cisco company, to deliver multi-factor authentication solutions. Two-factor authentication is one of the foundations of modern zero-trust network security design. 2FA uses different-band ID confirmation to provide an additional level of protection on top of just passwords. 2FA protects against the most frequent causes of cybersecurity breaches like phishing, social engineering, and stolen credentials.

Duo's Push App saves time and hassle by permitting users to verify who they are just by pressing "Approve" on the authentication box on their own smartphone or wearable. This single-touch process eliminates the necessity to retrieve an email or text and transcribe a security code manually.

Progent's ProSight Duo catalog includes three subscription services that build on one another. ProSight Duo MFA allows organizations to implement Duo's two-factor authentication (2FA) platform to guard all apps while offering essential access tools, unified management, and rapid endpoint provisioning. ProSight Duo Access includes all the features of ProSight Duo MFA plus adaptive ID validation policies and endpoint health monitoring. ProSight Duo Beyond adds the ability to identify company as opposed to personal devices, block untrusted devices, and allow users safe and seamless access to your internal apps. Progent is a certified Duo Managed Service Provider and can assist your organization to design, deploy and manage a modern identity authentication system that delivers top-level access security without disrupting your users.

Two-factor Authentication
Most security breaches exploit compromised passwords. Each managed service offering in Progent's ProSight Duo line of identity validation solutions can reduce your dangerous reliance on passwords by supporting two-factor authentication. With 2FA activated, when you log into a registered online application and enter your correct password you are asked to confirm your identity by means of a device which you have sole ownership of and that uses a different ("out-of-band") channel. A broad selection of devices can be utilized as this additional means of ID validation including a smartphone or watch, a token, a landline phone, etc. You can enroll several different verification devices.

Once you verify your identity using your validation device, you are allowed to use your application or utilize your VPN or remote desktop connection. With the Duo Mobile app's push notification feature enabled, you can simply touch "Approve" on your iOS or Android smartphone or smart watch. This improves the login experience by making the authentication procedure nearly immediate. For other secondary devices, such as a token, you can transcribe a temporary passcode.

Products Available with ProSight Duo Managed Services
Progent's ProSight Duo suite of subscription-based managed service offerings include ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's security experts can assist your business to determine which plan for ProSight Duo makes the most sense for your requirements.

ProSight Duo MFA Features:

• Two-factor authentication
• Duo Mobile to push single-touch authentication for smartphones and watches
• ID verification through a U2F USB device or biometrics
• Traditional 2FA via a passcode on a token, mobile computer, or provided by an IT admin
• Self-enrollment and self-management
• Dashboard of all managed endpoints accessing secured applications
• Policy enforcement driven by application, user group
• Cloud-based single sign-on for all apps through an MFA-protected dashboard

• All of the capabilities of ProSight Duo
• Unified Endpoint Visibility displays every networked device, not just managed devices
• Flag and track unhealthy devices
• Duo Device Health application for notebooks and PCs
• Security health visibility for mobile computers
• Access policy enforcement based on location
• Blocking options for anonymous communication networks like The Onion Router (Tor)
• Detection of suspicious or unhealthy networks
• Health-determined policy enforcement for laptops, PCs and devices
• Advise users during sigh-on to update their software and security configurations

• All of the capabilities of ProSight Duo Access
• Detection of company-owned vs. personally owned laptops, desktops and mobile computers
• Detection of third-party software agents such as AV operating on endpoints
• Secure access to on-prem websites/applications and SSH servers without needing VPN credential management
• Validation of both user and endpoint trust
• Control device access to applications determined by enrollment in endpoint management systems
• Control mobile access to apps based on enrollment in mobile device management systems

Download Importance of Deploying Advanced Password Management Technology White Paper
To read or download a white paper about the reasons for utilizing modern password management technology, click:
Importance of Deploying Modern Password Management Technology White Paper. (PDF - 2.3 MB)

How Progent Can Assist You to Create an MFA Solution with ProSight Duo
Progent can assist your organization to plan, deploy, maintain and troubleshoot a two-factor authentication system based on ProSight Duo technology. Progent can also help your organization to integrate ProSight Duo 2FA services into a cohesive, company-wide cybersecurity system by providing expert support for all aspects of modern cybersecurity tools and services for any combination of cloud-based, on-premises, work-from-home, and mobile resources and users.

Progent's Cisco-certified CCIE network experts can help you to set up and troubleshoot your Cisco Firepower firewalls, Catalyst switches, VPN devices, and other network infrastructure to support Cisco Duo's identity authentication technology. Progent's certified Azure integration experts, AWS support consultants and Google Cloud Platform consulting experts can help you to bring the security of ProSight Duo 2FA services to your cloud-hosted applications. Progent's work-from-home integration experts can help you to plan and configure protected and resilient remote access for your teleworkers.

Progent also offers rapid access to Exchange Online consultants, SQL Server experts, and Microsoft 365 integration consultants assist your organization to prepare and implement Duo 2FA with your key applications. Progent's CISSP-certified cybersecurity experts and CISM-certified IT security experts can assist your business to review and strengthen your corporate-wide security posture. Progent also offers ProSight Active Security Monitoring managed services for machine-learning based endpoint protection powered by SentinelOne.

Other Managed Services Offered by Progent
Besides ProSight Duo access security services, Progent offers other affordably-priced managed service packages that address key components of your information network like security, backup/restore, and network infrastructure management. By working with top-tier technology providers, Progent can offer small and middle-size businesses the advantages of the identical cutting-edge technology used by worldwide enterprises. Popular managed service packages available from Progent include:

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your Progent consultant so that all potential issues can be addressed before they can disrupt productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight LAN Watch with NinjaOne RMM: Centralized RMM Solution for Networks, Servers, and Desktops
  ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for monitoring and managing your client-server infrastructure by providing tools for performing common tedious tasks. These include health checking, patch management, automated repairs, endpoint setup, backup and restore, A/V defense, secure remote access, standard and custom scripts, asset inventory, endpoint status reporting, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it transmits an alarm to your designated IT staff and your Progent consultant so that emerging problems can be taken care of before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that need important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding suite of in-depth reporting plug-ins created to integrate with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-through or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery Services
  Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services, a selection of offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup operations and allow non-disruptive backup and rapid recovery of vital files/folders, applications, images, plus virtual machines. ProSight DPS lets your business avoid data loss resulting from equipment failures, natural disasters, fire, malware such as ransomware, user error, malicious insiders, or application bugs. Managed services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed backup services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

• Outsourced/Co-managed Help Center: Help Desk Managed Services
  Progent's Help Desk services permit your information technology staff to outsource Help Desk services to Progent or divide responsibilities for Service Desk support seamlessly between your internal support resources and Progent's extensive pool of certified IT support technicians, engineers and subject matter experts. Progent's Co-managed Service Desk provides a smooth extension of your corporate support organization. Client interaction with the Service Desk, provision of technical assistance, escalation, trouble ticket creation and updates, efficiency measurement, and management of the service database are cohesive regardless of whether incidents are taken care of by your corporate network support resources, by Progent's team, or by a combination. Find out more about Progent's outsourced/co-managed Call Desk services.

• Progent Active Protection Against Ransomware: Machine Learning-based Ransomware Detection and Remediation
  Progent's Active Defense Against Ransomware is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. Progent ASM services safeguard local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including blocking, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ransomware protection and recovery services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.

• Progent's Patch Management: Patch Management Services
  Progent's support services for software and firmware patch management provide businesses of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic information system. Besides maximizing the security and reliability of your IT network, Progent's patch management services allow your IT team to focus on line-of-business initiatives and activities that deliver the highest business value from your network. Find out more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior analysis tools to guard physical and virtual endpoints against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with government and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.