Remote Network Management for Small and Midsize Businesses

ProSight Duo Identity Verification
Progent's ProSight Duo suite of managed services incorporates advanced technology from Duo, a Cisco Systems company, to deliver multi-factor ID validation solutions. Two-factor authentication (2FA) is one of the pillars of zero-trust cybersecurity design. 2FA utilizes different-band ID verification to provide a second level of protection beyond just passwords. 2FA protects against the most common causes of cybersecurity break-ins including phishing, brute-force password attacks, and stolen credentials.

Duo's Push App saves time and distraction by permitting users to confirm their identity simply by touching "Approve" on the authentication prompt on their own iOS or Android smartphone or watch. This one-touch procedure eliminates the need to retrieve an email or text and copy a passcode manually.

Progent's ProSight Duo line consists of three subscription-based services that progressively add features. ProSight Duo MFA allows organizations to implement Duo's two-factor authentication technology to guard all apps while providing essential access controls, centralized management, and fast provisioning. ProSight Duo Access supports all the features of ProSight Duo MFA and adds adaptive ID validation controls and extensive endpoint health monitoring. ProSight Duo Beyond brings the ability to identify company as distinct from personal devices, block suspect devices, and give users safe and transparent access to internal applications. Progent is a certified Duo Managed Service Provider and can help your organization to design, implement and maintain an advanced identity authentication system that provides top-level security without disrupting your users.

Two-factor Authentication
The overwhelming majority of cybersecurity breaches exploit compromised passwords. Each service plan in Progent's ProSight Duo catalog of access security solutions can eliminate your sole reliance on passwords by allowing two-factor authentication. With 2FA activated, when you sign into a protected online account and enter your correct password you are asked to verify who you are via a device which you have sole possession of and that runs on a different ("out-of-band") network channel. A broad assortment of devices can be utilized as this additional form of ID validation including an iOS or Android smartphone or watch, a token, a landline telephone, etc. You can enroll multiple authentication devices.

After you confirm your identity using your validation device, you are permitted to run your application or utilize your VPN or remote desktop service. With the Duo Mobile app's push notification service enabled, you can simply tap "Approve" on your supported smartphone or smart watch. This improves the login experience by making the verification process nearly instantaneous. For traditional secondary units, such as a token, you can copy a temporary password.

Plans Available with ProSight Duo Managed Services
Progent's ProSight Duo suite of subscription service plans consist of ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's network security experts can help your business to decide which plan for ProSight Duo is best suited for your requirements.

ProSight Duo MFA Features:

• 2FA authentication
• Duo Mobile to push one-tap ID validation for iOS or Android smartphones and watches
• ID verification with a U2F USB device or biometrics
• Conventional two-factor authentication with a passcode displayed on a token, mobile computer, or provided by an IT administrator
• Self-enrollment and self-management
• Dashboard displaying all managed endpoints connected to secured apps
• Access policy enforcement based on application, user group
• Cloud-based single sign-on for any applications via an MFA-protected dashboard

• All of the features included with ProSight Duo
• Unified Endpoint Visibility shows every networked device, not just managed endpoints
• Flag and track unhealthy devices
• Duo Device Health apps for notebooks and PCs
• Security health visibility for mobile endpoints
• Security policy enforcement driven by location
• Blocking options for anonymous communication networks like The Onion Router (Tor)
• Detection of suspicious or problem networks
• Health-determined policy decisions for notebooks, desktops and devices
• Advise users at login to update their software and security configurations

• All the capabilities of ProSight Duo Access
• Detection of corporate-owned as opposed to personally owned laptops, PCs and mobile devices
• Detection of third-party software agents like anti-virus operating on endpoints
• Secure access to on-prem websites/apps and SSH (Secure Shell) servers without needing VPN credential management
• Confirmation of both user and endpoint trust
• Limit device access to applications based on membership in endpoint management systems
• Limit mobile access to applications determined by membership in mobile device management systems

Download Importance of Using Modern Password Management Tools White Paper
To read or download a white paper about the importance of deploying up-to-date password management tools, click:
Importance of Deploying Modern Password Management Technology White Paper. (PDF - 2.3 MB)

How Progent Can Help You to Create an MFA Solution with ProSight Duo
Progent can assist your company to plan, implement, manage and debug a two-factor ID verification solution based on ProSight Duo technology. Progent can also assist your organization to integrate ProSight Duo 2FA services into a unified, end-to-end cybersecurity system by delivering expertise in all aspects of advanced cybersecurity technology for any combination of cloud, on-premises, at-home, and mobile environments.

Progent's Cisco CCIE network engineers can assist you to set up and troubleshoot your Cisco ASA firewalls, Catalyst switches, VPN devices, and other network infrastructure to support Cisco Duo's identity authentication technology. Progent's authorized Azure integration experts, AWS configuration experts and Google Cloud Platform consultants can help your business to add the security of ProSight Duo 2FA services to your cloud-hosted applications. Progent's work-from-home integration specialists can help you to set up secure and reliable remote access for your at-home workers.

Progent also offers fast access to Exchange Online consultants, SQL Server experts, and Microsoft 365 integration consultants help your organization to plan and implement Duo secure access technology with your critical applications. Progent's CISSP-certified network security consultants and CISM-certified IT security specialists can assist your organization to assess and strengthen your company-wide cybersecurity profile. Progent can also provide ProSight Active Security Monitoring (ASM) managed services for AI based endpoint protection powered by SentinelOne.

Other Managed Services Available from Progent
Besides ProSight Duo access security services, Progent offers other affordably-priced managed service plans that cover vital components of your IT network such as security, backup/restore, and network infrastructure monitoring and management. By working with top-tier technology innovators, Progent can offer small and middle-size businesses the advantages of the same advanced tools and services used by global enterprises. Popular managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior analysis technology to defend physical and virtual endpoints against new malware assaults like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the complete malware attack progression including filtering, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

• ProSight Data Protection Services (DPS): Backup and Disaster Recovery Services
  Progent has partnered with advanced backup/restore technology providers to create ProSight Data Protection Services, a selection of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup processes and enable non-disruptive backup and rapid recovery of critical files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss resulting from equipment failures, natural calamities, fire, malware like ransomware, human error, malicious insiders, or application bugs. Managed backup services available in the ProSight Data Protection Services product family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these managed services are most appropriate for your IT environment.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their connectivity hardware such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so all looming issues can be resolved before they can disrupt productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Read more about ProSight IT Asset Management service.

• Active Defense Against Ransomware: Machine Learning-based Ransomware Identification and Cleanup
  Progent's Active Defense Against Ransomware is an endpoint protection managed service that incorporates next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. Progent Active Security Monitoring services protect local and cloud resources and offers a single platform to manage the entire malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ransomware defense and cleanup services.

• Outsourced/Co-managed Help Desk: Support Desk Managed Services
  Progent's Support Desk managed services enable your IT team to offload Help Desk services to Progent or divide activity for support services seamlessly between your in-house network support resources and Progent's extensive roster of IT support engineers and subject matter experts (SMEs). Progent's Shared Help Desk Service offers a smooth supplement to your corporate support organization. End user access to the Service Desk, provision of support, issue escalation, ticket generation and tracking, efficiency measurement, and maintenance of the support database are consistent whether issues are taken care of by your in-house IT support resources, by Progent's team, or a mix of the two. Learn more about Progent's outsourced/co-managed Service Center services.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's support services for patch management provide businesses of all sizes a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and tracking updates to your dynamic information network. Besides maximizing the security and reliability of your computer environment, Progent's software/firmware update management services permit your IT staff to concentrate on line-of-business initiatives and activities that derive the highest business value from your network. Read more about Progent's patch management support services.