Remote Network Management for Small and Midsize Businesses

ProSight Duo Identity Verification
Progent's ProSight Duo suite of managed services incorporates industry-leading access security technology from Duo, a Cisco company, to deliver multi-factor authentication services. Two-factor authentication (2FA) is one of the pillars of zero-trust cybersecurity design. 2FA utilizes separate channel ID verification to provide a second layer of security beyond traditional passwords. 2FA protects against the most frequent causes of security break-ins including phishing, brute-force password attacks, and stolen credentials.

Duo's push technology minimizes time and distraction by allowing users to confirm who they are just by tapping "Approve" on the authentication box on their own iOS or Android smartphone or watch. This one-touch process eliminates the need to open an email or text and transcribe a security code manually.

Progent's ProSight Duo suite includes three subscription services that build on one another. ProSight Duo MFA allows organizations to implement Duo's two-factor authentication technology to guard all users while offering essential policy tools, centralized management, and fast endpoint provisioning. ProSight Duo Access supports all the features of ProSight Duo MFA plus adaptive ID validation policies and extensive endpoint health monitoring. ProSight Duo Beyond adds the ability to identify company as opposed to personal endpoints, block untrusted devices, and allow users safe and transparent access to your inside applications. Progent is a certified Duo Managed Service Provider and can help you to plan, implement and manage a modern identity authentication system that provides the highest level of security without disrupting your users.

Two-factor Authentication
The overwhelming majority of cybersecurity break-ins exploit compromised passwords. Every service plan in Progent's ProSight Duo family of identity validation products can eliminate your dangerous dependence on passwords by supporting two-factor authentication. With 2FA activated, when you sign into a registered online account and provide your correct password you are requested to verify who you are via a device that you have sole ownership of and that utilizes a separate ("out-of-band") network channel. A wide selection of devices can be utilized as this additional means of ID validation such as an iOS or Android smartphone or wearable, a token, a landline phone, etc. You can enroll multiple validation devices.

Once you verify who you are via your validation device, you are permitted to run your application or access your VPN or remote desktop service. With the Duo Mobile app's push notification service activated, you can simply touch "Approve" on your supported smartphone or smart watch. This improves the login experience by making the verification procedure nearly instantaneous. For traditional authentication devices, such as a hardware token, you can transcribe a temporary password.

Plans Offered with ProSight Duo Managed Services
Progent's ProSight Duo catalog of subscription service plans consist of ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's cybersecurity experts can help your organization to decide which version of ProSight Duo makes the most sense for your environment.

ProSight Duo MFA Features:

• Two-factor authentication
• Duo Mobile to push single-touch identity verification for smartphones and watches
• Authentication via a U2F USB device or biometrics
• Conventional two-factor authentication with a passcode on a token, mobile computer, or provided by an IT admin
• Self-enrollment and self-management
• Dashboard of all managed endpoints connected to secured apps
• Security policy enforcement based on network, group
• Cloud-based single sign-on for any apps through an MFA-protected dashboard

• All the capabilities of ProSight Duo
• Unified Endpoint Visibility displays each networked device, not just managed devices
• Flag and monitor unhealthy endpoints
• Duo Device Health application for notebooks and PCs
• Security health monitoring for mobile computers
• Security policy enforcement based on geo-location
• Blocking options for anonymous networks like Tor
• Detection of high-risk or problem networks
• Health-based policy enforcement for notebooks, PCs and devices
• Prompt users at sigh-on to bring up to date their software and cybersecurity configurations

• All the capabilities of ProSight Duo Access
• Detection of corporate-owned as opposed to personally owned notebooks, PCs and mobile devices
• Detection of third-party agents such as anti-virus running on devices
• Protected access to on-prem websites/apps and SSH servers without needing VPN credential management
• Confirmation of both user and device trust
• Control device access to apps based on membership in endpoint management systems
• Control mobile access to apps determined by enrollment in mobile device management systems (MDMs)

Download Importance of Deploying Modern Password Management Technology White Paper
To read or download a white paper describing the reasons for deploying modern password management technology, click:
Reasons for Deploying Advanced Password Management Tools White Paper. (PDF - 2.3 MB)

How Progent Can Assist You to Create an MFA Solution with ProSight Duo
Progent can assist you to plan, implement, maintain and troubleshoot a two-factor ID verification solution built on ProSight Duo managed services. Progent can also help you to incorporate ProSight Duo 2FA services into a unified, company-wide cybersecurity strategy by delivering expert support for all facets of advanced cybersecurity tools and services for any mix of cloud-based, on-premises, work-from-home, and mobile environments.

Progent's Cisco-certified CCIE network engineers can help you to set up and debug your Cisco Firepower firewalls, Catalyst switches, VPN connections, and other network infrastructure to support Cisco Duo's secure access technology. Progent's authorized Azure integration experts, AWS support consultants and Google Cloud Platform consulting experts can assist your company to bring the protection of ProSight Duo 2FA services to your cloud-hosted applications. Progent's teleworker integration experts can help your company to set up safe and resilient remote access for your at-home workers.

Progent can also provide fast guidance from Exchange Online experts, SQL Server consultants, and Microsoft 365 consultants help you to prepare and deploy Duo 2FA with your critical applications. Progent's CISSP-certified network security experts and CISM-certified IT security specialists can assist you to review and strengthen your overall security posture. Progent can also provide ProSight Active Security Monitoring managed services for machine-learning based endpoint protection powered by SentinelOne.

Additional Managed Services Available from Progent
In addition to ProSight Duo identity authentication services, Progent can provide other affordably-priced managed service plans that cover key aspects of your IT system such as security, backup/recovery, and infrastructure management. By working with top-tier technology innovators, Progent can offer small and mid-size companies the advantages of the identical cutting-edge technology utilized by global enterprises. Popular managed services available from Progent include:

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so that any looming problems can be resolved before they can impact your network. Learn more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight LAN Watch with NinjaOne RMM: Centralized RMM for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your client-server infrastructure by offering an environment for streamlining common time-consuming tasks. These include health monitoring, update management, automated repairs, endpoint setup, backup and restore, anti-virus response, remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and debugging help. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it transmits an alarm to your designated IT management staff and your Progent technical consultant so that emerging issues can be fixed before they interfere with your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex network management activities, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing family of real-time management reporting utilities created to work with the top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Backup and Recovery Services
  Progent has partnered with advanced backup/restore software providers to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and allow non-disruptive backup and fast recovery of important files/folders, applications, images, plus virtual machines. ProSight DPS helps you avoid data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, human error, ill-intentioned insiders, or software glitches. Managed backup services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

• Outsourced/Co-managed Service Center: Help Desk Managed Services
  Progent's Call Center services allow your IT group to offload Call Center services to Progent or divide activity for Service Desk support transparently between your internal support staff and Progent's extensive roster of IT support engineers and subject matter experts. Progent's Shared Help Desk Service provides a smooth supplement to your corporate IT support resources. Client interaction with the Help Desk, provision of support services, issue escalation, trouble ticket creation and tracking, performance metrics, and management of the service database are consistent whether issues are resolved by your internal IT support group, by Progent, or a mix of the two. Find out more about Progent's outsourced/shared Call Desk services.

• Active Protection Against Ransomware: Machine Learning-based Ransomware Identification and Remediation
  Progent's Active Defense Against Ransomware is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based AV products. Progent ASM services safeguard on-premises and cloud resources and offers a unified platform to automate the entire threat lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ransomware defense and cleanup services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.

• Progent's Patch Management: Patch Management Services
  Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and affordable solution for evaluating, testing, scheduling, applying, and tracking updates to your dynamic IT system. In addition to maximizing the protection and functionality of your IT network, Progent's software/firmware update management services free up time for your in-house IT team to focus on line-of-business projects and tasks that derive the highest business value from your information network. Read more about Progent's software/firmware update management services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior-based analysis technology to guard physical and virtual endpoint devices against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
  ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.