Remote Network Management for Small and Midsize Businesses

ProSight Duo Access Security
Progent's ProSight Duo catalog of services integrates industry-leading technology from Duo, a Cisco Systems company, to offer two-factor ID validation solutions. Two-factor authentication is one of the pillars of modern zero-trust cybersecurity design. 2FA uses separate channel ID confirmation to build an additional level of security on top of just passwords. This blocks the most frequent sources of cybersecurity break-ins including phishing, brute-force password attacks, and credential theft.

Duo's push technology minimizes time and hassle by permitting users to verify their identity simply by tapping "Approve" on the validation box on their own smartphone or wearable. This single-touch process does away with the need to retrieve an email or text message and copy a security code manually.

Progent's ProSight Duo suite consists of three subscription-based services that progressively add features. ProSight Duo MFA permits organizations to deploy Duo's two-factor authentication technology to protect all applications while offering basic access tools, unified management, and fast provisioning. ProSight Duo Access includes all the capabilities of ProSight Duo MFA and adds adaptive authentication controls and endpoint health monitoring. ProSight Duo Beyond brings the ability to differentiate corporate as opposed to personal devices, deny access to untrusted devices, and give users safe and transparent access to your internal apps. Progent is a certified Duo Managed Service Provider and can help you to plan, deploy and manage an advanced identity validation solution that provides the highest level of access security without bogging down your users.

Two-factor Authentication
The overwhelming majority of security break-ins exploit compromised passwords. Every service plan in Progent's ProSight Duo catalog of access security solutions can eliminate your sole dependence on password protection by allowing two-factor authentication. With 2FA implemented, when you log into a protected online application and enter your password you are requested to confirm your identity by means of a device which you have sole possession of and that runs on a separate ("out-of-band") network channel. A broad assortment of devices can be utilized as this additional form of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can enroll multiple validation devices.

After you confirm who you are via your validation device, you are allowed to use your app or access your VPN or remote desktop connection. With the Duo Mobile app's push notification feature activated, you can simply touch "Approve" on your iOS or Android phone or watch. This improves the sign-on experience by making the verification process nearly instantaneous. For other authentication units, such as a token, you can copy a temporary passcode.

Products Available with ProSight Duo Services
Progent's ProSight Duo suite of subscription managed service offerings include ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's security consultants can help your organization to decide which plan for ProSight Duo is the best fit for your environment.

ProSight Duo MFA Features:

• 2FA authentication
• Duo Mobile to push one-touch ID validation for iOS or Android smartphones and watches
• ID verification through a U2F USB device or biometrics
• Traditional 2FA with a passcode displayed on a token, mobile computer, or provided by a network admin
• Self-enrollment and self-management
• Dashboard of all devices connected to secured applications
• Access policy enforcement based on app, group
• Cloud-based SSO for any apps through an MFA-secured dashboard

• All the capabilities of ProSight Duo
• Unified Endpoint Visibility shows each networked device, not just managed endpoints
• Highlight and track unhealthy devices
• Duo Device Health apps for notebooks and PCs
• Security health monitoring for mobile endpoints
• Access policy enforcement based on location
• Blocking capability for anonymous networks like Tor
• Detection of high-risk or unhealthy networks
• Health-based policy enforcement for notebooks, PCs and computers
• Prompt users during sigh-on to bring up to date their software and security configurations

• All of the capabilities of ProSight Duo Access
• Detection of corporate-owned as opposed to BYOD notebooks, desktops and mobile computers
• Detection of 3rd-party agents such as AV running on endpoints
• Protected access to on-prem websites/applications and SSH (Secure Shell) servers without requiring VPN credential management
• Validation of both user and device trust
• Limit device access to applications determined by membership in endpoint management systems
• Control mobile access to applications based on enrollment in mobile device management systems

How Progent Can Help You to Build an MFA Solution with ProSight Duo
Progent can assist you to plan, deploy, manage and debug a two-factor authentication solution based on ProSight Duo technology. Progent can also help your business to incorporate ProSight Duo 2FA services into a cohesive, company-wide security strategy by providing expertise in all aspects of modern cybersecurity technology for any mix of cloud, on-prem, work-from-home, and mobile environments.

Progent's Cisco CCIE network experts can assist you to set up and debug your Cisco ASA firewalls, switches, VPN connections, and other network infrastructure to support Cisco Duo's identity authentication technology. Progent's authorized Azure experts, AWS configuration experts and Google Cloud Platform consulting experts can help your organization to bring the security of ProSight Duo 2FA services to your cloud-hosted apps. Progent's at-home workforce solution specialists can help you to plan and configure safe and resilient remote access for your teleworkers.

Progent can also provide rapid access to Microsoft 365 Exchange experts, SQL Server consultants, and CISSP-certified network security experts and CISM-certified network security experts can help you to evaluate and fortify your corporate-wide cybersecurity profile. Progent can also provide ProSight Active Security Monitoring (ASM) services for machine-learning based endpoint protection.

Additional Managed Services Offered by Progent
In addition to ProSight Duo identity authentication services, Progent can provide other low-cost managed service packages that cover critical aspects of your information network like security, backup/recovery, and infrastructure management. By working with leading technology innovators, Progent can offer small and middle-size organizations the benefits of the same cutting-edge tools and services used by worldwide enterprises. Popular managed service plans offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to guard physical and virtual endpoints against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the complete threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

• ProSight Data Protection Services: Backup and Disaster Recovery Services
  Progent has partnered with advanced backup/restore software companies to create ProSight Data Protection Services, a family of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and allow non-disruptive backup and rapid recovery of important files, apps, images, and VMs. ProSight DPS lets your business protect against data loss resulting from equipment failures, natural calamities, fire, malware like ransomware, user error, malicious employees, or application glitches. Managed services in the ProSight DPS product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these fully managed backup services are best suited for your IT environment.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your Progent engineering consultant so any potential problems can be addressed before they can disrupt productivity. Learn more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.

• Progent Active Protection Against Ransomware: Machine Learning-based Ransomware Identification and Remediation
  Progent's Active Defense Against Ransomware is an endpoint protection service that utilizes cutting edge behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. Progent ASM services safeguard local and cloud resources and provides a single platform to address the entire threat progression including blocking, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ransomware defense and cleanup services.

• Outsourced/Co-managed Service Desk: Support Desk Managed Services
  Progent's Support Center services permit your IT staff to offload Help Desk services to Progent or split activity for Service Desk support transparently between your in-house support team and Progent's nationwide roster of certified IT support engineers and subject matter experts (SBEs). Progent's Shared Help Desk Service offers a transparent supplement to your internal IT support team. End user interaction with the Service Desk, delivery of technical assistance, escalation, trouble ticket generation and updates, efficiency metrics, and maintenance of the service database are consistent whether issues are taken care of by your in-house IT support resources, by Progent's team, or both. Find out more about Progent's outsourced/co-managed Help Desk services.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's support services for patch management provide organizations of all sizes a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and tracking updates to your dynamic information network. In addition to optimizing the security and functionality of your IT environment, Progent's patch management services permit your in-house IT team to concentrate on more strategic initiatives and tasks that deliver the highest business value from your network. Find out more about Progent's software/firmware update management support services.