Remote Network Management for Small and Midsize Businesses

ProSight Duo Identity Verification
Progent's ProSight Duo catalog of managed services incorporates advanced access security technology from Duo, a Cisco Systems subsidiary, to offer two-factor ID validation services. Two-factor authentication is one of the foundations of modern zero-trust network security design. 2FA uses different-band identity confirmation to provide an additional level of security on top of just passwords. 2FA counters the most common sources of cybersecurity breaches including phishing, brute-force password attacks, and credential theft.

Duo's push technology minimizes time and distraction by allowing users to verify their identity just by tapping "Approve" on the validation box on their own iOS or Android smartphone or wearable. This single-tap procedure eliminates the need to retrieve an email or text and copy a passcode manually.

Progent's ProSight Duo catalog consists of three subscription services that progressively add features. ProSight Duo MFA permits organizations to implement Duo's two-factor authentication (2FA) technology to protect all apps while offering basic policy controls, unified management, and fast provisioning. ProSight Duo Access supports all the features of ProSight Duo MFA and adds adaptive ID validation controls and endpoint health checking. ProSight Duo Beyond adds the ability to identify corporate as opposed to personal devices, block untrusted endpoints, and give users safe and transparent access to internal applications. Progent is a certified Duo Managed Service Provider and can help you to design, deploy and manage an advanced identity validation system that delivers the highest level of security without disrupting your users.

Two-factor Authentication
80% of security breaches exploit compromised passwords. Each service offering in Progent's ProSight Duo line of identity validation solutions can reduce your sole dependence on passwords by supporting two-factor authentication. With 2FA activated, when you log into a registered online account and provide your password you are asked to confirm your identity via a device which you have sole possession of and that utilizes a separate ("out-of-band") channel. A wide assortment of devices can be used as your second means of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You can enroll several different authentication devices.

Once you verify your identity via your out-of-band device, you are permitted to run your application or utilize your VPN or remote desktop service. With the Duo Mobile app's push notification service enabled, you can simply touch "Approve" on your iOS or Android phone or watch. This streamlines the login experience by making the verification procedure virtually immediate. For other secondary devices, such as a hardware token, you can transcribe a short-term password.

Products Available with ProSight Duo Managed Services
Progent's ProSight Duo family of subscription service offerings include ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's security experts can assist you to determine which plan for ProSight Duo is appropriate for your environment.

ProSight Duo MFA Features:

• 2FA authentication
• Duo Mobile to push one-touch identity verification for smartphones and wearables
• ID verification via a Universal 2nd Factor USB device or biometrics
• Traditional 2FA with a passcode on a token, mobile computer, or provided by a network administrator
• Self-enrollment and self-management
• Dashboard displaying all endpoints accessing secured applications
• Policy enforcement based on network, user group
• Cloud-based SSO for all applications via an MFA-protected dashboard

• All the capabilities included with ProSight Duo
• Unified Endpoint Visibility displays each networked device, not simply managed endpoints
• Flag and monitor high-risk devices
• Duo Device Health apps for notebooks and desktops
• Security health monitoring for mobile endpoints
• Access policy enforcement based on geo-location
• Blocking capability for anonymous networks like The Onion Router (Tor)
• Detection of high-risk or unhealthy networks
• Health-based policy decisions for laptops, PCs and devices
• Prompt users at sigh-on to update their software and security configurations

• All of the features of ProSight Duo Access
• Detection of corporate-owned vs. BYOD notebooks, desktops and mobile computers
• Identification of 3rd-party software agents like anti-virus running on endpoints
• Protected access to on-prem websites/applications and SSH servers without needing VPN credential management
• Verification of both user and endpoint trust
• Control device access to applications based on enrollment in endpoint management systems
• Control mobile access to applications based on enrollment in mobile device management systems

Download Importance of Deploying Modern Password Management Technology White Paper
To view or download a white paper describing the importance of utilizing up-to-date password management technology, click:
Importance of Deploying Modern Password Management Tools White Paper. (PDF - 2.3 MB)

How Progent Can Assist You to Build an MFA System with ProSight Duo
Progent can help you to plan, implement, maintain and troubleshoot a two-factor authentication system based on ProSight Duo managed services. Progent can also assist your business to integrate ProSight Duo 2FA services into a cohesive, company-wide cybersecurity system by delivering expert support for all aspects of advanced security tools and services for any mix of cloud-based, on-premises, at-home, and mobile environments.

Progent's Cisco CCIE network engineers can assist you to configure and debug your Cisco Firepower firewalls, switches, VPN devices, and other network infrastructure to work with Cisco Duo's identity authentication services. Progent's authorized Azure integration experts, AWS support experts and Google Cloud Platform consultants can help your business to add the protection of ProSight Duo 2FA services to your cloud-hosted apps. Progent's at-home workforce solution experts can help your business to set up safe and reliable remote access for your teleworkers.

Progent also offers fast access to Exchange Online consultants, SQL Server experts, and Microsoft 365 integration consultants help your business to plan and deploy Duo 2FA with your critical workloads. Progent's CISSP-certified cybersecurity experts and CISM-certified network security specialists can help you to review and fortify your overall security profile. Progent also offers ProSight Active Security Monitoring services for machine-learning based endpoint security powered by SentinelOne.

Additional Managed Services Offered by Progent
In addition to ProSight Duo identity authentication services, Progent offers other value-priced managed service packages that address vital components of your information system such as cybersecurity, backup/restore, and infrastructure monitoring and management. By partnering with leading technology innovators, Progent can provide small and mid-size companies the benefits of the identical advanced technology utilized by the world's largest enterprises. Popular managed service plans available from Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior analysis tools to defend physical and virtual endpoints against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the entire malware attack progression including protection, detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
  Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Backup and Recovery Services
  Progent has partnered with leading backup/restore technology companies to produce ProSight Data Protection Services, a family of offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your data backup operations and allow non-disruptive backup and rapid restoration of critical files, applications, images, and VMs. ProSight DPS lets your business protect against data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, malicious employees, or application glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these managed services are most appropriate for your network.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to impact productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.

• Progent Active Defense Against Ransomware: Machine Learning-based Ransomware Identification and Cleanup
  Progent's Active Protection Against Ransomware is an endpoint protection (EPP) managed service that utilizes cutting edge behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-based AV tools. Progent ASM services protect on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including protection, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ransomware protection and cleanup services.

• Progent's Outsourced/Shared Service Desk: Call Center Managed Services
  Progent's Call Desk managed services permit your information technology group to outsource Help Desk services to Progent or divide responsibilities for Help Desk services seamlessly between your internal network support team and Progent's extensive pool of certified IT service engineers and subject matter experts. Progent's Shared Service Desk provides a smooth supplement to your core IT support staff. User interaction with the Help Desk, delivery of support, problem escalation, trouble ticket creation and tracking, performance metrics, and maintenance of the support database are consistent whether incidents are taken care of by your corporate support group, by Progent, or both. Find out more about Progent's outsourced/co-managed Call Center services.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's managed services for software and firmware patch management provide businesses of any size a versatile and affordable solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information network. Besides maximizing the security and functionality of your IT network, Progent's software/firmware update management services free up time for your in-house IT staff to focus on more strategic initiatives and tasks that derive the highest business value from your information network. Find out more about Progent's patch management services.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding suite of in-depth management reporting utilities created to work with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.