Remote Network Management for Small and Midsize Businesses

ProSight Duo Multi-Factor Authentication
Progent's ProSight Duo suite of managed services incorporates advanced technology from Duo, a Cisco Systems company, to deliver two-factor ID validation services. Two-factor authentication is one of the foundations of modern zero-trust network security design. 2FA utilizes out-of-band identity verification to provide a second level of security beyond traditional passwords. 2FA counters the most common causes of cybersecurity breaches such as phishing, brute-force password attacks, and credential theft.

Duo's push technology minimizes time and distraction by allowing users to confirm their identity simply by touching "Approve" on the validation box on their personal iOS or Android smartphone or wearable. This single-tap procedure does away with the need to retrieve an email or text and transcribe a security code by hand.

Progent's ProSight Duo family includes three subscription-based services that build on one another. ProSight Duo MFA allows you to implement Duo's two-factor authentication platform to protect all users while providing basic policy controls, centralized management, and fast provisioning. ProSight Duo Access supports all the features of ProSight Duo MFA plus adaptive authentication policies and extensive endpoint health monitoring. ProSight Duo Beyond adds the ability to differentiate corporate as opposed to personal devices, deny access to suspect endpoints, and give users safe and transparent access to internal applications. Progent is a Duo Managed Service Provider and can assist your organization to design, implement and maintain an advanced identity authentication system that provides the highest level of access security without bogging down your users.

Two-factor Authentication
Most security break-ins involve compromised passwords. Each service offering in Progent's ProSight Duo suite of identity validation solutions can reduce your dangerous reliance on password protection by supporting two-factor authentication. With 2FA implemented, when you log into a protected online account and provide your password you are requested to verify your identity via a device that you have sole possession of and that runs on a different ("out-of-band") channel. A broad assortment of devices can be used as your additional form of ID validation including a smartphone or wearable, a token, a landline telephone, etc. You can register multiple verification devices.

Once you confirm who you are via your validation device, you are permitted to run your application or utilize your VPN or remote desktop connection. With the Duo Mobile app's push notification feature activated, you can simply touch "Approve" on your iOS or Android smartphone or smart watch. This improves the sign-on experience by making the authentication process virtually instantaneous. For traditional secondary units, such as a hardware token, you can copy a short-term password.

Products Offered with ProSight Duo Services
Progent's ProSight Duo family of subscription service offerings consist of ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's network security consultants can assist you to determine which version of ProSight Duo makes the most sense for your environment.

ProSight Duo MFA Features:

• 2FA authentication
• Duo Mobile to push one-tap identity verification for iOS or Android smartphones and watches
• ID verification via a U2F USB device or biometrics
• Conventional two-factor authentication with a passcode on a token, mobile device, or issued by a network administrator
• User self-enrollment and management
• Dashboard displaying all managed endpoints accessing secured applications
• Policy enforcement driven by network, group
• Cloud-based single sign-on (SSO) for any applications through an MFA-protected dashboard

• All of the capabilities included with ProSight Duo
• Unified Endpoint Visibility displays every networked device, not just managed endpoints
• Flag and track unhealthy endpoints
• Duo Device Health apps for notebooks and PCs
• Cybersecurity health visibility for mobile devices
• Access policy enforcement driven by location
• Blocking options for anonymous networks such as Tor
• Detection of suspicious or unhealthy networks
• Health-determined policy decisions for laptops, PCs and computers
• Prompt users at sigh-on to update their software and security configurations

• All the features included with ProSight Duo Access
• Identification of company-owned as opposed to BYOD laptops, desktops and mobile computers
• Detection of 3rd-party agents like AV operating on endpoints
• Secure access to on-premises websites/applications and SSH servers without requiring VPN credential management
• Verification of both user and endpoint trust
• Limit device access to applications based on membership in endpoint management systems
• Control mobile access to apps determined by membership in mobile device management systems

Download Importance of Deploying Modern Password Management Tools White Paper
To read or download a white paper about the reasons for deploying up-to-date password management tools, click:
Importance of Using Modern Password Management Technology White Paper. (PDF - 2.3 MB)

How Progent Can Help You to Build an MFA Solution with ProSight Duo
Progent can help your company to design, implement, manage and troubleshoot a two-factor ID verification system built on ProSight Duo technology. Progent can also assist your company to incorporate ProSight Duo 2FA services into a unified, company-wide cybersecurity system by providing expertise in all facets of advanced cybersecurity technology for any combination of cloud, on-prem, work-from-home, and mobile environments.

Progent's Cisco CCIE network engineers can assist you to set up and troubleshoot your Cisco Firepower firewalls, Catalyst switches, VPN connections, and other infrastructure to work with Cisco Duo's identity authentication technology. Progent's certified Azure integration experts, AWS support experts and Google Cloud Platform consultants can help your organization to bring the security of ProSight Duo two-factor authentication to your cloud-hosted apps. Progent's at-home workforce solution specialists can assist your business to set up safe and reliable remote access for your teleworkers.

Progent can also provide rapid access to Exchange Online consultants, SQL Server consultants, and Microsoft 365 consultants assist your business to plan and deploy Duo secure access technology with your critical workloads. Progent's CISSP-certified network security consultants and CISM-certified IT security experts can assist your organization to evaluate and fortify your overall cybersecurity profile. Progent can also provide ProSight Active Security Monitoring (ASM) services for machine-learning based endpoint security powered by SentinelOne.

Additional Managed Services Available from Progent
Besides ProSight Duo access security services, Progent offers other low-cost managed service packages that cover key components of your information system like cybersecurity, backup/recovery, and network infrastructure monitoring and management. By working with leading technology innovators, Progent can provide small and middle-size organizations the benefits of the same advanced tools and services used by the world's largest enterprises. Popular managed services offered by Progent include:

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your Progent consultant so any looming issues can be resolved before they can disrupt your network. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing family of real-time reporting tools designed to work with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services (DPS): Backup and Recovery Services
  Progent has worked with advanced backup/restore software companies to create ProSight Data Protection Services, a selection of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup operations and enable transparent backup and rapid recovery of vital files/folders, applications, system images, plus VMs. ProSight DPS helps your business recover from data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, human error, ill-intentioned insiders, or software bugs. Managed services available in the ProSight Data Protection Services product family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to provide centralized management and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

• Outsourced/Co-managed Help Desk: Help Desk Managed Services
  Progent's Support Center managed services enable your IT group to offload Help Desk services to Progent or divide responsibilities for support services transparently between your in-house support team and Progent's nationwide roster of certified IT support engineers and subject matter experts. Progent's Shared Service Desk provides a seamless supplement to your internal support resources. End user access to the Service Desk, delivery of support, issue escalation, trouble ticket generation and updates, efficiency metrics, and maintenance of the service database are cohesive whether incidents are resolved by your corporate IT support resources, by Progent's team, or a mix of the two. Read more about Progent's outsourced/shared Help Center services.

• Active Defense Against Ransomware: Machine Learning-based Ransomware Identification and Remediation
  Progent's Active Defense Against Ransomware is an endpoint protection (EPP) managed service that incorporates next generation behavior-based analysis technology to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. Progent Active Security Monitoring services protect on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ransomware protection and cleanup services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's managed services for patch management offer organizations of any size a versatile and cost-effective solution for evaluating, validating, scheduling, applying, and documenting updates to your ever-evolving information network. Besides optimizing the protection and functionality of your IT network, Progent's software/firmware update management services permit your IT team to concentrate on line-of-business projects and tasks that derive maximum business value from your information network. Find out more about Progent's patch management services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's next generation behavior analysis technology to guard physical and virtual endpoint devices against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including filtering, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
  Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.