Remote Network Management for Small and Midsize Businesses

ProSight Duo Multi-Factor Authentication
Progent's ProSight Duo catalog of services incorporates advanced technology from Duo, a Cisco subsidiary, to deliver two-factor authentication services. Two-factor authentication is one of the foundations of modern zero-trust cybersecurity design. 2FA uses out-of-band identity confirmation to build an additional layer of protection on top of just passwords. 2FA blocks the most common sources of security breaches including phishing, social engineering, and credential theft.

Duo's push technology minimizes time and hassle by allowing users to verify their identity just by tapping "Approve" on the authentication box on their own iOS or Android smartphone or watch. This one-tap process eliminates the need to retrieve an email or text message and transcribe a security code manually.

Progent's ProSight Duo family includes three subscription services that progressively add features. ProSight Duo MFA allows organizations to deploy Duo's two-factor authentication (2FA) service to protect all applications while providing basic policy controls, centralized management, and rapid provisioning. ProSight Duo Access supports all the capabilities of ProSight Duo MFA and adds adaptive ID validation policies and endpoint health monitoring. ProSight Duo Beyond adds the ability to identify corporate as distinct from personal endpoints, deny access to suspect devices, and give users safe and transparent access to your internal applications. Progent is a Duo Managed Service Provider and can assist your business to plan, deploy and maintain an advanced ID validation system that provides top-level security without disrupting your users.

Two-factor Authentication
The overwhelming majority of cybersecurity breaches exploit compromised passwords. Every managed service plan in Progent's ProSight Duo suite of access security solutions can eliminate your sole reliance on password protection by allowing two-factor authentication. With 2FA activated, when you sign into a secured online application and enter your password you are requested to verify who you are via a device that you have exclusive ownership of and that uses a separate ("out-of-band") channel. A broad selection of devices can be utilized as your additional form of ID validation including an iOS or Android smartphone or wearable, a token, a landline telephone, etc. You can enroll multiple verification devices.

Once you confirm your identity using your out-of-band device, you are permitted to use your app or access your VPN or remote desktop connection. With the Duo Mobile app's push notification feature enabled, you can simply press "Approve" on your iOS or Android phone or smart watch. This streamlines the sign-on experience by making the verification process nearly immediate. For other authentication units, such as a hardware token, you can transcribe a short-term password.

Products Available with ProSight Duo Managed Services
Progent's ProSight Duo suite of subscription managed service offerings include ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's network security consultants can help you to decide which version of ProSight Duo makes the most sense for your environment.

ProSight Duo MFA Features:

• Two-factor authentication
• Duo Mobile to push one-tap authentication for iOS or Android smartphones and watches
• Authentication through a Universal 2nd Factor USB device or biometrics
• Traditional two-factor authentication via a passcode displayed on a token, mobile device, or issued by an IT administrator
• User self-enrollment and self-management
• Dashboard of all endpoints accessing protected apps
• Security policy enforcement based on application, group
• Cloud-based SSO for all apps via an MFA-secured dashboard

• All of the capabilities of ProSight Duo
• Unified Endpoint Visibility shows every networked device, not just managed endpoints
• Flag and track unhealthy devices
• Duo Device Health apps for laptops and desktops
• Cybersecurity health visibility for mobile endpoints
• Access policy enforcement based on location
• Blocking options for anonymous communication networks such as Tor
• Detection of suspicious or problem networks
• Health-based policy enforcement for laptops, PCs and endpoints
• Advise users at sigh-on to bring up to date their software and cybersecurity settings

• All the capabilities of ProSight Duo Access
• Identification of company-owned as opposed to personally owned notebooks, desktops and mobile devices
• Identification of third-party software agents like AV operating on devices
• Secure access to on-premises websites/applications and SSH (Secure Shell) servers without requiring VPN credential management
• Validation of both user and device trust
• Limit device access to apps determined by membership in endpoint management systems
• Control mobile access to apps based on enrollment in mobile device management systems

Download Importance of Using Advanced Password Management Technology White Paper
To view or download a white paper describing the reasons for utilizing up-to-date password management technology, click:
Importance of Deploying Modern Password Management Tools White Paper. (PDF - 2.3 MB)

How Progent Can Assist You to Build an 2FA Solution with ProSight Duo
Progent can help your business to plan, deploy, maintain and debug a two-factor ID verification solution built on ProSight Duo technology. Progent can also help your organization to integrate ProSight Duo 2FA services into a cohesive, end-to-end cybersecurity system by delivering expert support for all aspects of advanced security technology for any combination of cloud, on-premises, at-home, and mobile environments.

Progent's Cisco CCIE network engineers can help you to set up and troubleshoot your Cisco ASA firewalls, switches, VPN devices, and other infrastructure to support Cisco Duo's identity authentication services. Progent's authorized Azure experts, AWS configuration experts and Google Cloud Platform consultants can assist your company to bring the protection of ProSight Duo two-factor authentication to your cloud-hosted apps. Progent's at-home workforce solution experts can help your organization to set up secure and resilient remote connectivity for your teleworkers.

Progent can also provide fast access to Microsoft 365 Exchange experts, SQL Server consultants, and Microsoft 365 consultants assist your organization to plan and deploy Duo secure access technology with your key applications. Progent's CISSP-certified network security consultants and CISM-certified IT security experts can help your organization to evaluate and fortify your overall cybersecurity profile. Progent also offers ProSight Active Security Monitoring managed services for AI based endpoint security powered by SentinelOne.

Other Managed Services Available from Progent
Besides ProSight Duo access security services, Progent can provide other affordably-priced managed service packages that address vital components of your IT system like cybersecurity, backup/restore, and infrastructure management. By partnering with leading technology innovators, Progent can provide small and mid-size businesses the benefits of the identical advanced tools and services used by global enterprises. Popular managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior-based machine learning technology to defend physical and virtual endpoints against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a certified SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with government and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

• ProSight Data Protection Services (DPS): Backup and Disaster Recovery Services
  Progent has worked with advanced backup software companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup processes and enable transparent backup and rapid recovery of important files/folders, applications, images, and virtual machines. ProSight DPS helps you avoid data loss resulting from equipment failures, natural disasters, fire, cyber attacks such as ransomware, user mistakes, malicious employees, or software bugs. Managed services available in the ProSight Data Protection Services product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these managed backup services are most appropriate for your IT environment.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Read more about ProSight IT Asset Management service.

• Progent Active Protection Against Ransomware: AI-based Ransomware Identification and Remediation
  Progent's Active Defense Against Ransomware is an endpoint protection service that incorporates cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based AV products. Progent Active Security Monitoring services safeguard local and cloud-based resources and provides a single platform to automate the entire threat progression including protection, detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ransomware protection and cleanup services.

• Progent's Outsourced/Shared Call Desk: Call Center Managed Services
  Progent's Call Desk managed services allow your information technology staff to offload Support Desk services to Progent or split responsibilities for Help Desk services transparently between your in-house network support staff and Progent's extensive roster of IT service technicians, engineers and subject matter experts (SMEs). Progent's Co-managed Service Desk provides a transparent extension of your internal network support team. End user access to the Help Desk, delivery of support services, escalation, trouble ticket generation and updates, efficiency measurement, and maintenance of the support database are consistent regardless of whether incidents are taken care of by your core support staff, by Progent, or a mix of the two. Learn more about Progent's outsourced/co-managed Help Center services.

• Patch Management: Software/Firmware Update Management Services
  Progent's support services for patch management provide organizations of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, applying, and tracking updates to your dynamic IT system. Besides maximizing the protection and functionality of your IT network, Progent's software/firmware update management services permit your in-house IT staff to concentrate on line-of-business initiatives and tasks that derive maximum business value from your network. Find out more about Progent's software/firmware update management support services.