Desktop and Mobile Support Expertise

ProSight Duo Multi-Factor Authentication
Progent's ProSight Duo suite of services incorporates advanced technology from Duo, a Cisco company, to deliver two-factor ID validation services. Two-factor authentication (2FA) is one of the pillars of modern zero-trust network security strategy. 2FA uses out-of-band ID verification to provide an additional layer of security beyond just passwords. 2FA guards against the most common causes of cybersecurity break-ins like phishing, brute-force password attacks, and credential theft.

Duo's push technology minimizes time and distraction by permitting users to confirm their identity simply by tapping "Approve" on the authentication box on their own iOS or Android smartphone or watch. This single-touch process does away with the need to open an email or text message and transcribe a passcode manually.

Progent's ProSight Duo catalog includes three subscription-based services that build on one another. ProSight Duo MFA permits you to deploy Duo's two-factor authentication (2FA) service to guard all users while providing essential policy tools, centralized management, and rapid provisioning. ProSight Duo Access provides all the features of ProSight Duo MFA and adds adaptive ID validation policies and endpoint health checking. ProSight Duo Beyond adds the ability to differentiate corporate as distinct from personal endpoints, deny access to untrusted endpoints, and give users secure and transparent access to internal applications. Progent is a Duo Managed Service Provider and can assist your organization to plan, deploy and maintain a modern ID authentication solution that delivers the highest level of access security without disrupting your users.

Two-factor Authentication
The overwhelming majority of cybersecurity break-ins involve compromised passwords. Every managed service plan in Progent's ProSight Duo catalog of identity validation products can eliminate your dangerous dependence on password protection by allowing two-factor authentication. With 2FA activated, when you log into a protected online application and enter your password you are requested to confirm your identity via a device which you have sole ownership of and that uses a different ("out-of-band") network channel. A broad selection of devices can be utilized as this second form of ID validation including an iOS or Android smartphone or watch, a token, a landline phone, etc. You can register several different authentication devices.

After you verify who you are via your out-of-band device, you are permitted to run your application or utilize your VPN or remote desktop connection. With the Duo Mobile app's push notification feature activated, you can simply press "Approve" on your supported smartphone or smart watch. This improves the login experience by making the authentication process virtually immediate. For other secondary devices, such as a hardware token, you can transcribe a short-term password.

Plans Available with ProSight Duo Managed Services
Progent's ProSight Duo line of subscription service offerings consist of ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's network security consultants can help your business to determine which plan for ProSight Duo is the best fit for your requirements.

ProSight Duo MFA Features:

• Two-factor authentication
• Duo Mobile to push single-touch authentication for smartphones and watches
• ID verification through a Universal 2nd Factor USB device or biometrics
• Conventional two-factor authentication via a passcode on a token, mobile computer, or issued by a network admin
• User self-enrollment and management
• Dashboard of all endpoints connected to protected apps
• Security policy enforcement based on network, user group
• Cloud-based SSO for all apps through an MFA-secured dashboard

• All the features included with ProSight Duo
• Unified Endpoint Visibility shows every networked device, not just managed endpoints
• Flag and monitor high-risk endpoints
• Duo Device Health application for notebooks and PCs
• Security health visibility for mobile endpoints
• Policy enforcement based on geo-location
• Blocking capability for anonymous networks such as Tor
• Detection of high-risk or problem networks
• Health-based policy enforcement for laptops, PCs and computers
• Prompt users during login to update their software and cybersecurity settings

• All the features included with ProSight Duo Access
• Detection of corporate-owned as opposed to BYOD notebooks, PCs and mobile devices
• Identification of third-party agents such as AV running on endpoints
• Protected access to on-premises websites/applications and SSH servers without requiring VPN credential management
• Confirmation of both user and device trust
• Limit device access to applications determined by membership in endpoint management systems
• Limit mobile access to apps determined by enrollment in mobile device management systems

Download Importance of Using Modern Password Management Technology White Paper
To read or download a white paper about the reasons for utilizing up-to-date password management technology, click:
Reasons for Using Modern Password Management Technology White Paper. (PDF - 2.3 MB)

How Progent Can Help You to Create an MFA Solution with ProSight Duo
Progent can help your business to plan, deploy, maintain and troubleshoot a two-factor ID verification solution built on ProSight Duo technology. Progent can also assist your organization to integrate ProSight Duo 2FA services into a unified, company-wide security system by providing expert support for all aspects of advanced cybersecurity tools and services for any mix of cloud-based, on-prem, work-from-home, and mobile resources and users.

Progent's Cisco-certified CCIE network engineers can assist you to configure and troubleshoot your Cisco ASA firewalls, switches, VPN devices, and other network infrastructure to work with Cisco Duo's ID verification services. Progent's certified Azure integration experts, AWS support experts and Google Cloud Platform consulting experts can assist you to add the security of ProSight Duo 2FA services to your cloud-hosted apps. Progent's at-home workforce integration experts can assist you to plan and configure protected and reliable remote access for your teleworkers.

Progent can also provide rapid guidance from Exchange Online experts, SQL Server consultants, and Microsoft 365 integration consultants help you to plan and implement Duo secure access technology with your key applications. Progent's CISSP-certified network security experts and CISM-certified network security specialists can assist your business to evaluate and fortify your company-wide cybersecurity profile. Progent can also provide ProSight Active Security Monitoring services for machine-learning based endpoint protection powered by SentinelOne.

Other Managed Services Available from Progent
In addition to ProSight Duo identity authentication services, Progent can provide other affordably-priced managed service plans that cover vital components of your IT network such as cybersecurity, backup/recovery, and infrastructure management. By partnering with top-tier technology providers, Progent can provide small and mid-size organizations the benefits of the same advanced tools and services used by global enterprises. Managed service packages offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior analysis tools to defend physical and virtual endpoint devices against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

• ProSight Data Protection Services (DPS): Backup and Recovery Services
  Progent has worked with leading backup/restore software companies to produce ProSight Data Protection Services, a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup processes and enable transparent backup and fast restoration of important files/folders, applications, images, plus VMs. ProSight DPS helps your business recover from data loss caused by equipment failures, natural disasters, fire, cyber attacks such as ransomware, human error, malicious employees, or application glitches. Managed backup services in the ProSight DPS product family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed backup services are best suited for your IT environment.

• ProSight WAN Watch: Infrastructure Management
  Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and debug their networking appliances like switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so that any potential problems can be resolved before they can disrupt productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.

• Active Protection Against Ransomware: AI-based Ransomware Identification and Remediation
  Progent's Active Protection Against Ransomware is an endpoint protection solution that utilizes next generation behavior-based analysis technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. Progent ASM services protect on-premises and cloud resources and offers a unified platform to address the complete threat progression including filtering, detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ransomware protection and recovery services.

• Progent's Outsourced/Shared Help Desk: Support Desk Managed Services
  Progent's Support Center managed services allow your IT group to outsource Help Desk services to Progent or split responsibilities for Help Desk services seamlessly between your internal network support team and Progent's nationwide pool of certified IT support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk Service provides a seamless extension of your in-house support group. End user interaction with the Service Desk, provision of support, problem escalation, ticket creation and updates, performance measurement, and maintenance of the service database are consistent whether incidents are resolved by your core support organization, by Progent's team, or both. Find out more about Progent's outsourced/co-managed Service Center services.

• Patch Management: Software/Firmware Update Management Services
  Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information system. In addition to optimizing the protection and functionality of your computer network, Progent's software/firmware update management services free up time for your in-house IT staff to focus on more strategic initiatives and tasks that derive the highest business value from your information network. Find out more about Progent's patch management services.