PC Desktop and Mobile Consulting and Support Expertise

ProSight Duo Access Security
Progent's ProSight Duo family of managed services incorporates advanced access security technology from Duo, a Cisco Systems company, to deliver two-factor ID validation solutions. Two-factor authentication is one of the pillars of modern zero-trust cybersecurity strategy. 2FA uses out-of-band ID confirmation to build an additional layer of protection on top of just passwords. 2FA counters the most common causes of cybersecurity breaches including phishing, brute-force password attacks, and stolen credentials.

Duo's Push App minimizes time and hassle by permitting users to verify their identity just by pressing "Approve" on the authentication prompt on their personal smartphone or wearable. This single-tap procedure eliminates the need to retrieve an email or text and copy a passcode manually.

Progent's ProSight Duo suite includes three subscription services that build on one another. ProSight Duo MFA allows you to deploy Duo's two-factor authentication service to guard all applications while offering basic access tools, unified management, and fast endpoint provisioning. ProSight Duo Access provides all the features of ProSight Duo MFA plus adaptive authentication policies and endpoint health monitoring. ProSight Duo Beyond brings the ability to differentiate company as opposed to personal endpoints, block untrusted devices, and give users safe and transparent access to your internal apps. Progent is a certified Duo Managed Service Provider and can assist your organization to plan, deploy and maintain an advanced identity authentication system that provides the highest level of access security without bogging down your users.

Two-factor Authentication
The overwhelming majority of security break-ins exploit compromised passwords. Each managed service plan in Progent's ProSight Duo line of identity validation solutions can reduce your sole reliance on password protection by supporting two-factor authentication. With 2FA activated, when you log into a registered online account and provide your correct password you are asked to verify your identity by means of a device which you have exclusive possession of and that utilizes a different ("out-of-band") network channel. A wide selection of devices can be utilized as this second form of ID validation such as an iOS or Android smartphone or watch, a hardware token, a landline phone, etc. You can enroll multiple validation devices.

Once you confirm your identity using your validation device, you are allowed to run your app or access your VPN or remote desktop connection. With the Duo Mobile app's push notification feature activated, you can simply tap "Approve" on your supported phone or smart watch. This streamlines the login experience by making the verification process virtually instantaneous. For other secondary devices, such as a hardware token, you can copy a temporary passcode.

Products Available with ProSight Duo Services
Progent's ProSight Duo catalog of subscription service offerings consist of ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's cybersecurity experts can help your company to decide which plan for ProSight Duo is appropriate for your requirements.

ProSight Duo MFA Features:

• 2FA authentication
• Duo Mobile to push single-touch identity verification for iOS or Android smartphones and wearables
• Authentication with a U2F USB device or biometrics
• Traditional two-factor authentication via a passcode displayed on a token, mobile device, or issued by a network admin
• Self-enrollment and self-management
• Dashboard displaying all devices accessing protected applications
• Security policy enforcement based on network, user group
• Cloud-based single sign-on for any applications through an MFA-protected dashboard

• All the capabilities of ProSight Duo
• Unified Endpoint Visibility displays each networked device, not simply managed endpoints
• Flag and track unhealthy devices
• Duo Device Health apps for notebooks and PCs
• Cybersecurity health monitoring for mobile devices
• Access policy enforcement driven by geo-location
• Blocking options for anonymous networks such as The Onion Router (Tor)
• Detection of suspicious or problem networks
• Health-determined policy decisions for notebooks, PCs and endpoints
• Prompt users during login to update their software and cybersecurity configurations

• All of the capabilities included with ProSight Duo Access
• Identification of corporate-owned as opposed to personally owned notebooks, PCs and mobile devices
• Identification of third-party software agents such as AV running on endpoints
• Protected access to on-prem websites/applications and SSH servers without requiring VPN credential management
• Validation of both user and device trust
• Control device access to apps based on enrollment in endpoint management systems
• Limit mobile access to apps determined by enrollment in mobile device management systems (MDMs)

Download Importance of Using Advanced Password Management Technology White Paper
To view or download a white paper about the reasons for utilizing up-to-date password management technology, click:
Reasons for Using Advanced Password Management Tools White Paper. (PDF - 2.3 MB)

How Progent Can Assist You to Build an 2FA Solution with ProSight Duo
Progent can help your organization to plan, implement, maintain and troubleshoot a two-factor authentication solution built on ProSight Duo managed services. Progent can also assist you to integrate ProSight Duo 2FA services into a cohesive, company-wide cybersecurity strategy by providing expert support for all facets of advanced cybersecurity technology for any combination of cloud-based, on-prem, at-home, and mobile environments.

Progent's Cisco CCIE network experts can help you to configure and troubleshoot your Cisco ASA firewalls, switches, VPN connections, and other infrastructure to support Cisco Duo's ID verification services. Progent's certified Azure experts, Amazon AWS support experts and Google Cloud Platform consultants can assist your organization to bring the security of ProSight Duo 2FA services to your cloud-hosted applications. Progent's at-home workforce solution experts can assist your company to plan and configure protected and resilient remote access for your at-home workers.

Progent can also provide rapid access to Microsoft 365 Exchange consultants, SQL Server experts, and Microsoft 365 consultants assist you to prepare and implement Duo secure access technology with your key workloads. Progent's CISSP-certified network security experts and CISM-certified IT security specialists can assist your organization to evaluate and elevate your overall security profile. Progent also offers ProSight Active Security Monitoring (ASM) managed services for machine-learning based endpoint protection powered by SentinelOne.

Other Managed Services Available from Progent
Besides ProSight Duo identity authentication services, Progent can provide other low-cost managed service packages that cover vital components of your information network such as security, backup/restore, and network infrastructure monitoring and management. By partnering with top-tier technology providers, Progent can offer small and mid-size companies the benefits of the identical cutting-edge technology utilized by worldwide enterprises. Managed services available from Progent include:

• ProSight LAN Watch: Server and Desktop Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so all potential problems can be resolved before they have a chance to impact your network. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, optimize and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding line of real-time management reporting tools designed to work with the industry's leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-through or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services (DPS): Managed Backup and Recovery Services
  Progent has partnered with advanced backup/restore software providers to produce ProSight Data Protection Services (DPS), a selection of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your backup processes and enable non-disruptive backup and fast recovery of vital files, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, user mistakes, malicious employees, or application bugs. Managed services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed services are best suited for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

• Outsourced/Co-managed Service Desk: Help Desk Managed Services
  Progent's Support Desk managed services allow your information technology team to offload Support Desk services to Progent or divide activity for Help Desk services transparently between your internal support resources and Progent's nationwide pool of certified IT service engineers and subject matter experts. Progent's Co-managed Service Desk offers a seamless extension of your corporate network support staff. End user interaction with the Help Desk, provision of support services, problem escalation, trouble ticket generation and tracking, performance metrics, and maintenance of the service database are cohesive whether issues are resolved by your in-house support resources, by Progent's team, or both. Find out more about Progent's outsourced/co-managed Help Center services.

• Progent Active Protection Against Ransomware: Machine Learning-based Ransomware Identification and Cleanup
  Progent's Active Defense Against Ransomware is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. Progent ASM services protect on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ransomware defense and cleanup services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.

• Patch Management: Patch Management Services
  Progent's managed services for software and firmware patch management offer businesses of any size a flexible and affordable solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic IT network. In addition to optimizing the security and reliability of your computer environment, Progent's software/firmware update management services permit your in-house IT team to focus on more strategic initiatives and activities that derive the highest business value from your information network. Learn more about Progent's software/firmware update management services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior machine learning tools to guard physical and virtual endpoints against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with government and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.