Desktop and Mobile Consulting and Support Expertise

ProSight Duo Identity Verification
Progent's ProSight Duo line of services incorporates advanced access security technology from Duo, a Cisco subsidiary, to offer two-factor ID validation solutions. Two-factor authentication (2FA) is one of the foundations of modern zero-trust cybersecurity design. 2FA uses different-band ID confirmation to provide an additional layer of protection beyond traditional passwords. This counters the most common causes of security breaches like phishing, social engineering, and credential theft.

Duo's push technology saves time and distraction by allowing users to verify who they are simply by pressing "Approve" on the validation prompt on their personal smartphone or watch. This single-tap procedure eliminates the need to open an email or text and copy a security code by hand.

Progent's ProSight Duo catalog includes three subscription services that progressively add features. ProSight Duo MFA allows you to implement Duo's two-factor authentication service to guard all applications while offering essential access controls, unified management, and rapid provisioning. ProSight Duo Access includes all the features of ProSight Duo MFA plus adaptive ID validation controls and endpoint health monitoring. ProSight Duo Beyond brings the ability to differentiate company as opposed to personal devices, deny access to untrusted endpoints, and allow users secure and transparent access to your internal apps. Progent is a certified Duo Managed Service Provider and can help your organization to plan, deploy and manage an advanced identity validation system that delivers the highest level of security without bogging down your users.

Two-factor Authentication
Most security breaches exploit compromised passwords. Each service plan in Progent's ProSight Duo suite of identity validation solutions can eliminate your risky reliance on passwords by allowing two-factor authentication. With 2FA activated, when you sign into a registered online account and enter your correct password you are asked to confirm your identity via a device that you have exclusive ownership of and that utilizes a separate ("out-of-band") network channel. A broad assortment of devices can be utilized as your additional means of authentication such as a smartphone or watch, a token, a landline telephone, etc. You can register multiple authentication devices.

After you confirm your identity using your out-of-band device, you are allowed to run your app or access your VPN or remote desktop connection. With the Duo Mobile app's push notification service enabled, you can simply tap "Approve" on your iOS or Android phone or watch. This improves the login experience by making the authentication procedure nearly immediate. For traditional secondary units, such as a hardware token, you can copy a short-term password.

Plans Available with ProSight Duo Managed Services
Progent's ProSight Duo suite of subscription service offerings include ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's network security consultants can help your organization to determine which version of ProSight Duo is best suited for your requirements.

ProSight Duo MFA Features:

• 2FA authentication
• Duo Mobile to push single-tap ID validation for iOS or Android smartphones and watches
• ID verification through a U2F USB device or biometrics
• Conventional 2FA with a passcode displayed on a token, mobile device, or issued by a network administrator
• User self-enrollment and self-management
• Dashboard displaying all endpoints accessing protected apps
• Security policy enforcement based on application, user group
• Cloud-based SSO for any applications via an MFA-secured dashboard

• All the features of ProSight Duo
• Unified Endpoint Visibility displays each networked device, not just managed devices
• Highlight and monitor unhealthy devices
• Duo Device Health application for notebooks and desktops
• Cybersecurity health visibility for mobile devices
• Access policy enforcement based on location
• Blocking capability for anonymous communication networks such as Tor
• Detection of suspicious or problem networks
• Health-based policy decisions for notebooks, PCs and devices
• Prompt users at sigh-on to update their software and cybersecurity configurations

• All of the features included with ProSight Duo Access
• Detection of company-owned vs. personally owned laptops, PCs and mobile computers
• Identification of 3rd-party agents such as AV operating on devices
• Secure access to on-prem websites/apps and SSH (Secure Shell) servers without requiring VPN credential management
• Validation of both user and endpoint trust
• Limit device access to applications based on enrollment in endpoint management systems
• Limit mobile access to applications based on enrollment in mobile device management systems

Download Importance of Using Advanced Password Management Technology White Paper
To view or download a white paper describing the reasons for utilizing modern password management technology, click:
Importance of Using Modern Password Management Tools White Paper. (PDF - 2.3 MB)

How Progent Can Assist You to Build an 2FA Solution with ProSight Duo
Progent can assist you to plan, deploy, manage and debug a two-factor ID verification system built on ProSight Duo managed services. Progent can also help your business to integrate ProSight Duo 2FA services into a cohesive, comprehensive cybersecurity system by providing expertise in all aspects of advanced cybersecurity tools and services for any mix of cloud, on-premises, at-home, and mobile environments.

Progent's Cisco-certified CCIE network engineers can assist you to set up and debug your Cisco ASA firewalls, switches, VPN devices, and other network infrastructure to work with Cisco Duo's secure access services. Progent's certified Azure integration experts, AWS support experts and Google Cloud Platform consulting experts can assist your business to add the protection of ProSight Duo two-factor authentication to your cloud-hosted apps. Progent's work-from-home solution specialists can help your business to set up safe and reliable remote access for your teleworkers.

Progent also offers fast guidance from Exchange Online experts, SQL Server consultants, and Microsoft 365 consultants assist your organization to prepare and implement Duo secure access technology with your critical applications. Progent's CISSP-certified network security experts and CISM-certified IT security experts can assist your company to assess and fortify your overall cybersecurity posture. Progent also offers ProSight Active Security Monitoring (ASM) managed services for AI based endpoint security powered by SentinelOne.

Other Managed Services Offered by Progent
Besides ProSight Duo access security services, Progent offers other value-priced managed service packages that cover critical components of your IT network such as security, backup/recovery, and infrastructure management. By working with top-tier technology providers, Progent can offer small and middle-size businesses the benefits of the same cutting-edge tools and services utilized by the world's largest enterprises. Managed service plans offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend physical and virtual endpoint devices against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
  Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

• ProSight Data Protection Services (DPS): Backup and Recovery Services
  Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services, a family of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup processes and enable transparent backup and rapid restoration of important files/folders, apps, system images, and VMs. ProSight DPS lets you avoid data loss caused by equipment failures, natural disasters, fire, malware like ransomware, human error, ill-intentioned insiders, or software glitches. Managed services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed services are best suited for your network.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.

• ProSight LAN Watch: Server and Desktop Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so any potential issues can be addressed before they have a chance to disrupt your network. Find out more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.

• Progent Active Protection Against Ransomware: AI-based Ransomware Detection and Remediation
  Progent's Active Defense Against Ransomware is an endpoint protection service that utilizes cutting edge behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. Progent Active Security Monitoring services safeguard local and cloud-based resources and offers a unified platform to manage the complete malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ransomware protection and recovery services.

• Outsourced/Co-managed Help Center: Call Center Managed Services
  Progent's Support Desk managed services enable your information technology staff to offload Call Center services to Progent or divide responsibilities for Help Desk services transparently between your in-house network support resources and Progent's extensive roster of IT support technicians, engineers and subject matter experts (SMEs). Progent's Shared Service Desk offers a seamless extension of your internal IT support resources. End user interaction with the Help Desk, delivery of support, problem escalation, trouble ticket creation and tracking, performance measurement, and maintenance of the service database are consistent whether issues are taken care of by your internal support group, by Progent's team, or both. Read more about Progent's outsourced/shared Help Desk services.

• Patch Management: Patch Management Services
  Progent's managed services for patch management offer businesses of all sizes a flexible and cost-effective solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your dynamic information system. Besides maximizing the security and functionality of your IT environment, Progent's software/firmware update management services allow your in-house IT staff to focus on line-of-business initiatives and tasks that derive maximum business value from your information network. Find out more about Progent's software/firmware update management support services.