Desktop and Mobile Consulting and Support Services

ProSight Duo Multi-Factor Authentication
Progent's ProSight Duo suite of services integrates industry-leading access security technology from Duo, a Cisco Systems subsidiary, to offer multi-factor ID validation solutions. Two-factor authentication is one of the pillars of modern zero-trust cybersecurity design. 2FA uses out-of-band ID verification to provide a second level of security on top of traditional passwords. 2FA blocks the most common causes of security breaches including phishing, brute-force password attacks, and credential theft.

Duo's Push App saves time and distraction by permitting users to verify their identity just by tapping "Approve" on the authentication prompt on their own iOS or Android smartphone or watch. This single-tap procedure eliminates the necessity to retrieve an email or text message and transcribe a security code manually.

Progent's ProSight Duo family includes three subscription-based services that build on one another. ProSight Duo MFA permits organizations to deploy Duo's two-factor authentication (2FA) service to guard all applications while offering basic access tools, unified management, and rapid provisioning. ProSight Duo Access provides all the capabilities of ProSight Duo MFA plus adaptive authentication controls and extensive endpoint health checking. ProSight Duo Beyond brings the ability to identify company as opposed to personal endpoints, deny access to untrusted endpoints, and give users safe and seamless access to your inside apps. Progent is a Duo Managed Service Provider and can assist your business to plan, implement and maintain a modern ID authentication system that provides top-level security without disrupting your users.

Two-factor Authentication
Most cybersecurity breaches exploit compromised passwords. Each managed service plan in Progent's ProSight Duo family of access security solutions can eliminate your sole reliance on password protection by allowing two-factor authentication. With 2FA activated, when you sign into a secured online account and provide your password you are asked to confirm your identity via a device which you have exclusive possession of and that uses a different ("out-of-band") network channel. A broad selection of devices can be utilized as your additional means of authentication including an iOS or Android smartphone or watch, a hardware token, a landline telephone, etc. You can register multiple verification devices.

Once you verify who you are using your out-of-band device, you are allowed to run your application or access your VPN or remote desktop service. With the Duo Mobile app's push notification feature enabled, you can simply touch "Approve" on your supported smartphone or smart watch. This streamlines the sign-on experience by making the verification procedure virtually immediate. For other authentication units, such as a hardware token, you can transcribe a temporary password.

Plans Offered with ProSight Duo Managed Services
Progent's ProSight Duo suite of subscription managed service plans consist of ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's security experts can help your business to determine which plan for ProSight Duo is appropriate for your requirements.

ProSight Duo MFA Features:

• 2FA authentication
• Duo Mobile to push single-touch ID validation for smartphones and watches
• ID verification via a U2F USB device or biometrics
• Traditional 2FA with a passcode on a token, mobile computer, or issued by an IT admin
• User self-enrollment and self-management
• Dashboard displaying all managed devices connected to protected apps
• Access policy enforcement based on network, user group
• Cloud-based single sign-on for any apps via an MFA-protected dashboard

• All of the capabilities included with ProSight Duo
• Unified Endpoint Visibility shows each networked device, not just managed devices
• Highlight and track high-risk devices
• Duo Device Health apps for notebooks and desktops
• Security health visibility for mobile devices
• Security policy enforcement driven by location
• Blocking capability for anonymous communication networks like The Onion Router (Tor)
• Detection of high-risk or problem networks
• Health-determined policy decisions for laptops, desktops and endpoints
• Advise users during sigh-on to bring up to date their software and security configurations

• All of the capabilities of ProSight Duo Access
• Detection of company-owned as opposed to BYOD laptops, desktops and mobile computers
• Identification of third-party agents such as anti-virus operating on endpoints
• Protected access to on-premises websites/applications and SSH (Secure Shell) servers without requiring VPN credential management
• Confirmation of both user and device trust
• Control device access to apps based on membership in endpoint management systems
• Limit mobile access to applications based on membership in mobile device management systems (MDMs)

Download Importance of Using Modern Password Management Technology White Paper
To view or download a white paper describing the reasons for utilizing up-to-date password management technology, click:
Importance of Using Advanced Password Management Tools White Paper. (PDF - 2.3 MB)

How Progent Can Assist You to Create an 2FA Solution with ProSight Duo
Progent can help you to plan, deploy, manage and debug a two-factor ID verification system built on ProSight Duo technology. Progent can also help you to integrate ProSight Duo 2FA services into a cohesive, end-to-end cybersecurity system by providing expert support for all aspects of advanced security technology for any mix of cloud, on-prem, at-home, and mobile environments.

Progent's Cisco-certified CCIE network engineers can help you to set up and troubleshoot your Cisco Firepower firewalls, switches, VPN connections, and other infrastructure to work with Cisco Duo's ID verification technology. Progent's certified Azure experts, Amazon AWS configuration consultants and Google Cloud Platform consultants can assist your company to bring the protection of ProSight Duo 2FA services to your cloud-hosted apps. Progent's telecommuter integration specialists can help you to set up safe and reliable remote access for your at-home workers.

Progent can also provide fast guidance from Microsoft 365 Exchange experts, SQL Server consultants, and Microsoft 365 {integration consultants help your company to plan and implement Duo 2FA with your critical applications. Progent's CISSP-certified network security experts and CISM-certified network security specialists can assist your business to assess and fortify your company-wide security posture. Progent also offers ProSight Active Security Monitoring (ASM) services for AI powered endpoint security.

Other Managed Services Offered by Progent
Besides ProSight Duo access security services, Progent offers other value-priced managed service packages that cover critical components of your information system such as cybersecurity, backup/restore, and infrastructure monitoring and management. By working with top-tier technology providers, Progent can provide small and middle-size businesses the advantages of the identical cutting-edge technology utilized by the world's largest enterprises. Managed service packages offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard physical and virtual endpoint devices against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the entire threat lifecycle including filtering, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery Services
  Progent has worked with advanced backup technology providers to produce ProSight Data Protection Services, a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup processes and enable non-disruptive backup and fast restoration of vital files/folders, apps, images, plus VMs. ProSight DPS lets your business protect against data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed backup services available in the ProSight DPS product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed services are most appropriate for your network.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management staff and your Progent consultant so that all potential problems can be addressed before they have a chance to impact productivity. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.

• Active Defense Against Ransomware: Machine Learning-based Ransomware Detection and Cleanup
  Progent's Active Protection Against Ransomware is an endpoint protection solution that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. Progent ASM services safeguard local and cloud resources and provides a unified platform to address the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ransomware protection and cleanup services.

• Progent's Outsourced/Shared Help Desk: Support Desk Managed Services
  Progent's Support Center services permit your IT team to offload Call Center services to Progent or split responsibilities for Service Desk support seamlessly between your internal network support team and Progent's nationwide roster of IT support technicians, engineers and subject matter experts (SBEs). Progent's Co-managed Help Desk Service offers a smooth extension of your corporate support team. Client access to the Service Desk, provision of support, problem escalation, trouble ticket generation and tracking, efficiency metrics, and maintenance of the service database are cohesive regardless of whether incidents are taken care of by your corporate IT support resources, by Progent's team, or a mix of the two. Find out more about Progent's outsourced/shared Call Center services.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's managed services for software and firmware patch management offer businesses of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving information system. In addition to optimizing the protection and reliability of your IT network, Progent's software/firmware update management services free up time for your IT team to focus on more strategic initiatives and activities that derive the highest business value from your network. Read more about Progent's patch management services.