PC Desktop and Mobile Consulting and Support Services

ProSight Duo Multi-Factor Authentication
Progent's ProSight Duo suite of managed services incorporates advanced access security technology from Duo, a Cisco company, to offer multi-factor ID validation services. Two-factor authentication is one of the pillars of zero-trust cybersecurity design. 2FA utilizes out-of-band identity confirmation to provide a second layer of security beyond traditional passwords. 2FA protects against the most common causes of cybersecurity break-ins including phishing, brute-force password attacks, and stolen credentials.

Duo's push technology minimizes time and distraction by allowing users to verify who they are just by pressing "Approve" on the validation box on their own smartphone or wearable. This one-tap process does away with the necessity to open an email or text and transcribe a passcode by hand.

Progent's ProSight Duo family includes three subscription-based services that progressively add features. ProSight Duo MFA permits you to deploy Duo's 2FA platform to guard all users while providing basic policy tools, unified management, and rapid provisioning. ProSight Duo Access provides all the capabilities of ProSight Duo MFA plus adaptive authentication controls and endpoint health monitoring. ProSight Duo Beyond brings the ability to differentiate corporate as distinct from personal devices, block suspect devices, and give users secure and transparent access to your inside apps. Progent is a certified Duo Managed Service Provider and can assist your company to plan, deploy and maintain an advanced identity validation system that delivers top-level access security without bogging down your users.

Two-factor Authentication
The overwhelming majority of cybersecurity break-ins involve compromised passwords. Every managed service offering in Progent's ProSight Duo catalog of identity validation products can reduce your dangerous reliance on password protection by allowing two-factor authentication. With 2FA implemented, when you sign into a secured online application and enter your correct password you are requested to confirm your identity by means of a device which you have exclusive possession of and that runs on a different ("out-of-band") channel. A broad selection of devices can be used as your second means of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You can enroll several different verification devices.

After you confirm your identity using your validation device, you are allowed to use your application or utilize your VPN or remote desktop connection. With the Duo Mobile app's push notification feature enabled, you can simply tap "Approve" on your supported smartphone or smart watch. This streamlines the sign-on experience by making the authentication process nearly instantaneous. For other authentication units, such as a token, you can copy a short-term password.

Products Offered with ProSight Duo Managed Services
Progent's ProSight Duo line of subscription service offerings include ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's security consultants can assist your organization to determine which plan for ProSight Duo is best suited for your requirements.

ProSight Duo MFA Features:

• Two-factor authentication
• Duo Mobile to push one-touch ID validation for smartphones and wearables
• Authentication through a Universal 2nd Factor USB device or biometrics
• Conventional 2FA with a passcode on a token, mobile device, or provided by a network admin
• Self-enrollment and self-management
• Dashboard of all devices accessing protected apps
• Access policy enforcement driven by network, group
• Cloud-based SSO for any applications via an MFA-secured dashboard

• All the features included with ProSight Duo
• Unified Endpoint Visibility shows each networked device, not simply managed endpoints
• Highlight and track high-risk devices
• Duo Device Health apps for notebooks and PCs
• Cybersecurity health visibility for mobile computers
• Access policy enforcement driven by geo-location
• Blocking capability for anonymous communication networks like The Onion Router (Tor)
• Detection of suspicious or problem networks
• Health-based policy enforcement for notebooks, PCs and devices
• Advise users at login to bring up to date their software and security configurations

• All the features included with ProSight Duo Access
• Identification of corporate-owned vs. BYOD notebooks, PCs and mobile devices
• Identification of 3rd-party software agents such as anti-virus operating on devices
• Protected access to on-prem websites/apps and SSH (Secure Shell) servers without requiring VPN credential management
• Validation of both user and endpoint trust
• Control device access to apps determined by enrollment in endpoint management systems
• Control mobile access to applications determined by enrollment in mobile device management systems (MDMs)

Download Importance of Using Advanced Password Management Tools White Paper
To read or download a white paper describing the importance of deploying modern password management tools, click:
Reasons for Deploying Advanced Password Management Tools White Paper. (PDF - 2.3 MB)

How Progent Can Help You to Create an MFA Solution with ProSight Duo
Progent can help your company to plan, deploy, maintain and debug a two-factor ID verification solution based on ProSight Duo managed services. Progent can also help your organization to incorporate ProSight Duo 2FA services into a cohesive, company-wide cybersecurity system by providing expert support for all facets of advanced cybersecurity tools and services for any mix of cloud, on-premises, at-home, and mobile resources and users.

Progent's Cisco-certified CCIE network engineers can help you to configure and debug your Cisco Firepower firewalls, Catalyst switches, VPN devices, and other infrastructure to work with Cisco Duo's ID verification services. Progent's authorized Azure integration experts, Amazon AWS configuration experts and Google Cloud Platform consulting experts can help your organization to bring the security of ProSight Duo 2FA services to your cloud-hosted apps. Progent's telecommuter integration specialists can help you to plan and configure protected and resilient remote connectivity for your at-home workers.

Progent can also provide fast access to Exchange Online consultants, SQL Server consultants, and Microsoft 365 integration consultants assist your organization to prepare and deploy Duo 2FA with your critical applications. Progent's CISSP-certified network security experts and CISM-certified network security experts can help you to review and fortify your overall cybersecurity profile. Progent also offers ProSight Active Security Monitoring (ASM) managed services for machine-learning based endpoint protection powered by SentinelOne.

Additional Managed Services Available from Progent
Besides ProSight Duo access security services, Progent offers other affordably-priced managed service packages that address key components of your information network like cybersecurity, backup/restore, and infrastructure monitoring and management. By working with top-tier technology providers, Progent can provide small and mid-size organizations the benefits of the identical cutting-edge technology utilized by the world's largest enterprises. Popular managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior-based machine learning tools to defend physical and virtual endpoint devices against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
  ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Recovery Services
  Progent has worked with advanced backup software companies to create ProSight Data Protection Services (DPS), a family of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and enable non-disruptive backup and rapid recovery of vital files/folders, applications, system images, and virtual machines. ProSight DPS helps your business recover from data loss caused by hardware failures, natural calamities, fire, malware such as ransomware, human error, ill-intentioned insiders, or application bugs. Managed services available in the ProSight DPS product family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed services are most appropriate for your network.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight LAN Watch: Server and Desktop Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so all potential problems can be resolved before they have a chance to impact your network. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.

• Progent Active Defense Against Ransomware: Machine Learning-based Ransomware Detection and Remediation
  Progent's Active Protection Against Ransomware is an endpoint protection managed service that incorporates next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. Progent Active Security Monitoring services safeguard local and cloud-based resources and provides a unified platform to manage the complete threat progression including blocking, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ransomware protection and cleanup services.

• Progent's Outsourced/Shared Service Center: Support Desk Managed Services
  Progent's Help Desk services allow your information technology staff to offload Help Desk services to Progent or divide responsibilities for Help Desk services transparently between your in-house network support team and Progent's nationwide roster of certified IT service technicians, engineers and subject matter experts (SMEs). Progent's Shared Service Desk offers a smooth extension of your corporate network support staff. End user access to the Service Desk, provision of support services, escalation, ticket generation and tracking, efficiency measurement, and maintenance of the support database are cohesive regardless of whether issues are resolved by your internal IT support staff, by Progent's team, or by a combination. Find out more about Progent's outsourced/shared Service Desk services.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for patch management offer businesses of all sizes a versatile and affordable alternative for evaluating, testing, scheduling, implementing, and documenting updates to your dynamic IT network. In addition to optimizing the security and reliability of your computer environment, Progent's patch management services permit your IT team to concentrate on line-of-business projects and activities that deliver the highest business value from your network. Learn more about Progent's patch management services.