In performing IT tasks for corporate clients, Progent follows a structured methodology based on specified milestones so as to achieve financial, scheduling and engineering goals while reducing business disruption. Progent's Enterprise Services Methodology follows industry project management procedures derived from the best practices defined by the Microsoft MSF methodology which specifies requirements definition, design proposals, pilots, design tuning, and professional deployment. All facets are documented to provide a comprehensive summary of IT services delivered and to help in downstream network support.
Microsoft Exchange 2013 incorporates major enhancements to the functionality of Microsoft Exchange Server 2010 and introduces important new features plus a revamped structure. These enhancements affect key IT areas such as ease of administration, availability, security, operational costs, collaboration, scalability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can help you evaluate the possible advantages of migrating to Exchange 2013, create a cost-effective test and deployment strategy, and educate your IT team to manage your Exchange Server 2013 environment. Progent also offers ongoing remote consulting and support and management for Microsoft Exchange Server 2013.
Progent can assist your business to design and implement a smooth migration from a UNIX-based IT environment to a network powered by Microsoft Windows and capable of supporting Microsoft's popular office productivity products, business applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and software development specialists can help you preserve your data and minimize business disruption by designing an efficient transition strategy that protects your existing assets in UNIX application and infrastructure. UNIX-to-Windows transition support services offered by Progent include analysis of existing environment, transition strategy and validation, MS Exchange migration support, data and application porting, and processor and storage system transition and economization.
Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales activities including listings, orders, payments, inbound and outbound fulfillment, and reports. By leveraging Amazon's extensive online ecosystem and automating their sales processes, vendors can expand their reach, reduce their cost of sales, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide programming, workflow integration, project management support, and mentoring so you can cut development time and expedite your ROI.
Progent's Windows Server 2019 disaster recovery planning experts can assist you to plan and deploy a disaster recovery solution built around Microsoft's cloud-tested Failover Clustering technologies such as Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Progent's certified IT consultants offer Windows Server 2016 integration consulting to help organizations of all sizes to plan and implement a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can help your company to evaluate the business value of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, managing or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist your organization to take advantage of the many new disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.
Progent's Microsoft-certified engineers can assist you to automate desktop change and update deployment by delivering support for administration platforms such as System Center Configuration Manager, Systems Management Server, and Windows Server Update Services (WSUS).
Progent's Cisco-Meraki Wi-Fi access point consultants can assist you to design, configure, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments ranging from a small office to a campus or a multi-site enterprise. Progent can also help clients to integrate other Cisco appliances for centralized management.
Microsoft 365, previously branded Office 365, is Microsoft's expanding family of client productivity applications and cloud services offered on a monthly or annual subscription basis. Microsoft 365 applications and cloud-based services are offered in an array of subscription plans targeted at customers from individuals and home offices to enterprises. Progent can provide quick and easy online access to specialists with expertise in Microsoft, macOS, Apple iOS, and Google Android technology. Progent can assist your business to evaluate the many subscription plans available with Microsoft 365 and configure your information network with Microsoft 365 so you derive top business value. Progent supports cross-vendor environments that include Windows, macOS, and Linux software. Progent can also help you to build and maintain hybrid networks that transparently integrate on-premises and cloud resources.
Progent's experienced ransomware recovery experts can assist you to rebuild an IT network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
Cisco has designed a full array of routers including appliances designed to provide the security, performance, and reliability required by organizations ranging from branch offices to global enterprises and ISPs. Cisco routers feature support for redundancy, transparent failover, and backup power for improved reliability and network availability. Progent can help you choose and integrate Cisco routers to build a reliable infrastructure for your IT system and to make it easy to grow as you add new users, open new offices, deploy new services, open your network to clients and partners, and support a more mobile workforce. Progent offers expertise in a variety of routers based on the Cisco IOS operating system, including Cisco's 800 series of small business routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 3900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, Cisco CRS Carrier Routing System for the network core, as well as legacy 1700 and 2600 Series Routers.
Progent's veteran group of network consultants and application specialists have extensive experience providing online and on-premises support for businesses of any size who want to integrate Android phones and tablets into their information networks so that mobile clients can be productive from virtually anywhere. Progent offers the range of skills to solve technical problems that span numerous manufacturers and that represent a combination of legacy and current information technology. Progent provides affordable remote expertise to assist you with any facet of designing, deploying, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can provide as-needed technical support to assist you to handle especially stubborn technical problems, or Progent can provide comprehensive project management support to ensure that you complete major network projects on schedule and on budget. Progent can help with on-premises, cloud-centric, or hybrid network environments and offers expertise with all major operating systems, applications, management tools and hardware infrastructure. Progent also offers customized group or individual training to show you how to manage and use Android phones and tablets securely and productively.
VMware's NSX virtual network platform enables you to create entire networks in software. NSX permits virtual networks to be provisioned instantly and administered with a high degree of automation independent of the hardware making up the basic IP network. VMware Site Recovery Manager supports programmatic recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also permits non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. When integrated with VMware's NSX virtual network platform, VMware SRM can quickly restore the entire logical network topology at the secondary site. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager system architect to assist you to design, deploy, test and administer a DR system powered by VMware SRM and VMware NSX.
For small businesses interested in Progent's network support outsourcing, design expertise, or troubleshooting offerings, phone 800-993-9400 or e-mail information@progent.com.
Progent can provide the support of an accredited engineer with an extensive background integrating products from the major telepresence providers such as Cisco/Tandberg, Polycom, LifeSize and Radvision and can assist your company to design, install, expand, or maintain a telepresence environment that preserves your investment and maximizes the business value of your IT network. Progent can also provide the expertise of infrastructure engineers able to help businesses of all sizes to create and troubleshoot a communications network that delivers the performance, reliability, protection, and scalability you need to support your telepresence environment.
Progent's Microsoft certified experts offer a variety of support services for Microsoft Dynamics GP (formerly Great Plains). Microsoft Dynamics GP/Great Plains is a financial and ERP package based, like all Microsoft accounting tools, on the scalable and popular platform of Microsoft Windows technology. Microsoft Dynamics GP offers an affordable tool for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to deploy and configure, and with its segmented design you can license only the capability you currently need, with the ability to add clients and enlarge capabilities when necessary. Progent's Dynamics GP/Great Plains consulting experts can help you deploy, configure and manage the latest version of Microsoft Dynamics GP or migrate efficiently from an earlier version.
Progent offers small organizations a pair of ultra-affordable network security inventory packages that include, at a preset fee, remotely administered inventory scans of your security profile which are evaluated by expert security engineers who assess the results of the scan, present unbiased evaluations of your existing network security, and offer recommendations for remediation. Progent has developed two complementary security inventory packages for external and internal scanning that are priced to meet the restricted budgets of small businesses while providing enterprise-class evaluations of your IT network's vulnerability to attack.
Progent's support services for software/firmware update management offer organizations of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting updates to your servers, such as printers, infrastructure appliances like switches and wireless access points, and Internet-of-Things devices such as alarms and robotics.
Progent can help businesses of any size to adhere to best practices to set up SCVMM 2012 hosts and host groups, networking, storage, and libraries; plan, deploy, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can assist you to move from an older release of SCVMM or from a third-party management platform, and Progent can show you how you to optimize and repair your current SCVMM 2012 environment so you realize maximum return on investment.
Progent's Microsoft-certified SQL Server 2017 consultants can help you to evaluate the business benefits of upgrading to SQL Server 2017 and can assist you to design and implement a cost-effective migration of your databases and applications to any network model including on-premises, cloud-hosted, or hybrid. Progent's consultants can provide remote or on-premises support ranging from on-demand architecture review or troubleshooting to comprehensive project management to ensure your SQL Server 2017 initiative is carried out on time and within budget.
Progent provides businesses of any size professional support for Intrusion Protection products and IPsec VPN products from leading firewall and Virtual Private Network security vendors such as Palo Alto Networks, WatchGuard, Juniper, Fortinet, and Symantec. Progent can help you design a comprehensive security strategy and choose appropriate products from multiple vendors to achieve your security goals while sticking within your spending limits.
Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that combine local IT assets as well as one or more cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services such as Microsoft Azure enterprise hybrid cloud planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has 20 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent can assist you to design, deploy and troubleshoot a backup plan built around MSP360 software. MSP360 offers file or image backup/recovery for VMs and physical computers, works with all popular public clouds, and permits you to build a backup ecosystem with a low Recovery Time Objective and a granular Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent offers comprehensive monitoring and remote management of your backup system to protect against data loss resulting from user miscues, computer glitches, malicious users, and malware attacks such as ransomware. To read more, see ProSight DPS 360 Backup solutions.
Catalyst family of wireless controllers streamline the management of wireless networks by unifying the provisioning and management of Wi-Fi APs, tuning wireless performance by reducing the impact of radio frequency congestion, improving wireless uptime with rapid auto-failover, and strengthening security by identifying threats and analyzing traffic content based on user class and locale. Progent can help you to configure Cisco wireless LAN controllers to manage and monitor Wi-Fi LANs of any size. Progent can help you to maintain and troubleshoot your current Cisco Wi-Fi solution or carry out an efficient upgrade to Cisco's modern Wi-Fi controller solutions.
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can assist you to contain the progress of an ongoing ransomware breach. Call 800-462-8800
Cisco's Meraki line of access and distribution switches are designed for environments ranging from branch offices to large campuses. Progent's Cisco-certified CCIE consultants offer cost-effective online consulting expertise to help your company to design and implement a productive network architecture that incorporates Meraki MS switches, streamline network administration with Meraki's cloud-centric management architecture, define policies to ensure security and compliance, create and test a disaster preparedness plan, and troubleshoot technical issues associated with any aspect of your Meraki deployment. Progent can also help your company to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi access points to build a cohesive networking solution.
Progent provides small businesses a pair of specially designed security evaluation scanning packages that provide, for a set price, remotely administered inventory scans of your security profile which are analyzed by professional security engineers who interpret the results of the remote scan, deliver unbiased summaries of your existing security vulnerability, and offer recommendations for enhancements. Progent offers two non-overlapping network security inventory packages for external and internal security scanning that are priced to fit the budgets of small businesses while delivering enterprise-class assessments of your network's vulnerability to assault.
Progent's certified Windows Server 2019 experts can assist your company to design and carry out an efficient migration to Windows Server 2019 using existing deployment architecture or a new cloud-based or hybrid deployment model. Microsoft Windows Server 2019 delivers significant improvements in capacity, speed, manageability, virtualization, cybersecurity, hybrid local/cloud deployments, resilience, and Linux support.
Progent's Cisco-Premier network consultants offer professional PIX Firewall support services encompassing design, implementation and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and application policy enforcement, mutlivector attack protection, and safe connectivity services. Ranging from compact, easy-to-install desktop appliances for small offices and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a healthy combination of security, performance and availability for information networks of all sizes. PIX firewalls are build around a proven, purpose-built operating system, PIX OS, minimizing possible OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated security and connectivity services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN networking, intelligent networking services, and flexible administrative tools. Progent's network consultants can show you how to select and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
If you are producing UNIX or Linux software in an environment that has MS Windows-based processors, PCs, and office productivity products, Progent can provide comprehensive IT outsourcing that frees you to focus on your area of strategic expertise without the continual hassle of maintaining your business network. By using smart network monitoring and by providing online and in-person support when your business needs it, Progent offers an economical solution for maintaining an information network that features high dependability, protection, and efficiency. Progent's developer support offerings include comprehensive it outsourcing, virtual infrastructure, online and on-premises support and troubleshooting, proactive network monitoring, and Help Desk Call Center support.
Exchange 2013 includes significant improvements to the functionality of Exchange Server 2010 and delivers important new features as well as a redesigned structure. These enhancements favorably impact vital facets of IT such as ease of administration, availability, security and compliance, operational costs, teamwork, scalability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can help you understand the potential business benefits of migrating to Microsoft Exchange 2013, create a cost-effective test and rollout plan, and educate your IT staff to maintain your Microsoft Exchange Server 2013 environment. Progent can also provide ongoing online support and management services for Exchange Server 2013.
Progent's Microsoft certified professionals can offer small and medium size companies advanced Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, web-ready database and data analysis package that enables the rapid development of enterprise-class business applications that can give your company a competitive advantage. SQL Server provides core support for XML and the ability to query over the Internet and beyond the corporate firewall. In addition to providing expertise, support and troubleshooting services, Progent's SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the business value of your IT network. Progent can also help you migrate from older editions of Microsoft SQL Server to SQL Server 2005.
Progent provides consulting services for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you choose, configure, and manage a WatchGuard Firewall/VPN appliance that aligns with your network security needs and budget. Progent can assist you to manage legacy WatchGuard firewalls or upgrade efficiently to modern WatchGuard firewalls.
Progent's Microsoft certified consultants can offer small and mid-sized businesses advanced Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, web-ready database and data analysis package that opens the door to the speedy creation of advanced business applications that offer your business a competitive edge. SQL Server provides built-in support for XML and can query over the Internet and beyond the firewall. In addition to offering expertise, maintenance and troubleshooting services, Progent's SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity and profitability of your IT system. Progent can also help you migrate from earlier editions of SQL Server to Microsoft SQL Server 2005.
Progent's Cisco-authorized IT engineers can show you how to build an affordable, fault tolerant Internet connection solution that can deliver non-stop Internet access via a broad range of fault tolerant Internet access technologies including high availability BGP, transparent fail-over, and redundant Internet Service Providers. Progent offers Cisco Certified Internetwork Expert consultants to show you how to apply the latest technology for fault tolerant Internet access to implement an economical, fully redundant Internet network with automatic failover and other capabilities to create non-stop Internet availability.
Nagios and MRTG are useful, free monitoring utilities that operate under the Linux OS and can be used to monitor UNIX/Linux networks, MS Windows systems, or multi-platform situations in which the Linux OS and MS Windows coexist. Nagios allows system support engineers to track system services including POP3, HTTP, FTP, and PING. MRTG lets you track the bandwidth through SNMP-enabled network devices such as servers, routers, and switches. Progent's system monitoring consultants can help you use both these programs to streamline and repair your computer network.
Progent's Microsoft certified consultants can help you define and implement an efficient in-place Exchange Server 2003 migration strategy that minimizes network disruption, simplifies long-term support requirements, and makes your Exchange 2003 Server easy to manage. For complex multiple server or multi-site upgrades, Progent offers the experience to complete your move quickly and economically. Progent's Exchange Server 2003 help, repair, and design services include assistance with the integration of outside vendor add-ons to Exchange 2003 Server that are in keeping with your business needs.
Progent's certified security consultants can run NodeZero-based PEN tests to verify your security monitoring and protection tools and policies are correctly set up and effective.
Progent can provide expert support for every step of your Exchange Server 2010 upgrade with services that include outsourced or co-sourced project management services, site readiness preparation, project planning, cost estimates of new software and hardware required, suggested vendor sourcing, system verification at client site or at Progent's testing lab, managing transitional coexistence of Exchange Server 2010 and Exchange Server 2003 or 2007, deployment of the production system, deactivating the previous system, and webinar training for customer's support staff and users.
Progent can provide the part-time or temporary services of a seasoned CIO who can offer strategic direction to help you pick and support network technology appropriate for your present situation and that can be a firm foundation for your future growth. Progent's part-time or temporary Chief Information Officer services provide financial advantages to companies trying to maximize the benefits from their IT expenditures but who are without the budget or hesitant to add one more high-level manager to their head count. Since Progent is vendor-neutral, with a sizable staff of engineers certified to support all major OS platforms and networking technologies plus a broad range and application software, Progent is in an ideal position to provide objective advice along with expert technical support for creating information solutions that fit the particular needs of your business.
Progent's Palo Alto Networks firewall experts can help you choose, configure, and manage Palo Alto Networks firewalls to provide a modern security environment that extends across your data center and cloud resources and guards any user at any location with any device.
Progent's Microsoft and Cisco certified experts offer three ways to help medium-size and large companies create a cost-effective and productive in-house Computer Support Help Desk Call Center. Progent's help desk consulting services include ROI evaluation, process analysis and enhancement, executive reporting, training of internal staff, and documentation of processes. Progent's Software Evaluation and Integration Support Services help organizations sift through the various high-quality Help Desk application programs on the market and determine what packages might be excessively costly, miss key features, or align poorly with your company's business goals. Progent also offers short-term staffing for organizations who want to reinforce their internal Help Desk team for occasional tasks or to substitute for absent or incapacitated personnel.
Progent's ProSight Email Guard uses the services and infrastructure of leading data security companies to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter.
Progent's certified consultants can help you to assess the benefits of Windows Server 2012 R2 for your company, develop test environments and migration strategies, optimize your infrastructure for local, multi-site, private or public cloud-based, and partial-cloud environments, educate your IT management team, develop an enterprise-wide security plan, streamline network administration, help with creating applications, and generate and validate a disaster recovery/business continuity plan.
Progent's Microsoft-certified consultants can provide organizations of all sizes consulting, technical support, and application development services for Microsoft SharePoint and SharePoint Online. SharePoint is an advanced platform that uses web-based technology for intelligently connecting people, teams and information. SharePoint Server offers a central location for your workers or clients to connect to, manage, distribute and manipulate useful data, files, and software and to interact with other people. Microsoft SharePoint allows faster and more intelligent decisions, more efficient access across teams and more economical business practices. Windows SharePoint Services connect employees, customers, workgroups and projects with the information they've created in a way that makes data easy to locate, download and apply. Progent's certified SharePoint consultants can assist you to support your current SharePoint solution or migrate to the current version of SharePoint Server or to SharePoint Online.
Progent's webinars offer small companies the cost savings, simplicity, and flexibility of web-based seminars and the proven pedagogic methods of expert teachers who employ advanced technology to simulate live, interactive classes. Progent offers webinar education for key desktop applications including elements of Microsoft Office suite such as Microsoft Office Excel, Word, Access, and Visio: MS Dynamics accounting and reporting software such as Microsoft Dynamics GP; plus additional popular desktop applications like Photoshop, Acrobat Writer, and Crystal Reports.
Remote 24x7 monitoring, proactive alerts, and periodic reports are vital to preserving the proper operation of your IT system and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management technology has progressed to the point that businesses of all sizes can afford a level of network stability that was once limited to large enterprises. Progent can provide a variety RMM solutions delivered as economical service packages designed to help your company to identify and resolve a an array of IT network problems before they get big enough to impact your business.
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