Progent provides high availability load balancing support covering network load balancing, load balanced program, LAN/WAN infrastructure routing, and content dispatching technology including Cisco Content Engine. High availability load balancing vendors for which Progent offers consulting services include Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco CSS, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks BIG-IP.
Progent's Private Cloud Hosting outsourcing offers complete hosting of a small or mid-size company's servers in a solution that delivers the maximum level of dependability and expandability and is also simple to transfer to another host. Progent's Private Cloud Hosting and Management services are built on proven virtualization techniques that allow small businesses with mixed- platform environments to save significantly on the expense of capital investments, system maintenance, and IT management while achieving world-class reliability and an unmatched degree of vendor flexibility.
Progent offers the services of an accredited consultant with expertise integrating products from the major telepresence vendors including Cisco/Tandberg, Polycom, LifeSize and Radvision and can assist your company to design, install, upgrade, or maintain a telepresence solution that protects your investment and maximizes the strategic value of your IT network. Progent also offers the expertise of network infrastructure engineers who can help businesses of all sizes to build and maintain a network that delivers the speed, reliability, protection, and expandability you need to support your telepresence solution.
Progent offers a variety of IT service packages for small businesses. These IT outsourcing and server monitoring services are based on the proactive problem handling capabilities of Microsoft System Center Operations Manager, a state-of-the-art network and system management software platform that monitors the availability, throughput, and safety of your network and isolates potential problems before they can disrupt your system. With Progent's economically priced network service packages, small businesses can select a basic co-sourcing service program built around Microsoft Operations Manager 2007 with server monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing package.
Cisco's PIX 500 Series firewalls have been discontinued and Cisco may no longer support these devices. Progent still offers consulting assistance for Cisco's PIX 500 firewalls to help you with maintenance and management and Progent can also help you assess if you should migrate to the latest firewall products available from Cisco. Progent's Cisco technology experts can help your company design and carry out a cost-effective upgrade to Cisco ASA 5500-X Series firewalls following leading practices.
Exchange Servers and Apple Mac workstations can co-exist efficiently. Progent's Apple and Microsoft premier consultants can help you install Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users can collaborate with teammates who run Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac systems can collaborate, enabling Mac users to receive and transmit messages, search the Exchange global address list, copy addresses, sync up appointments, and alert people to meetings with your Exchange account. Progent will make sure that your Exchange Server is appropriately configured and that LDAP and Outlook Web connectivity are enabled. Progent also can provide customized one-on-one Entourage education.
Progent offers the support of Microsoft-certified engineers and experienced database application programmers, DBAs, project management experts, network infrastructure architects, business continuity specialists, and data security consultants to help you to evaluate the potential advantages of Microsoft SQL Server 2012 for your organization, install pilot environments at your site or at Progent's test lab, design and execute out a smooth migration to SQL Server 2012 from previous versions of SQL Server or from other database solutions, and define an efficient and secure network infrastructure that lets you maximize the strategic benefit of Microsoft SQL Server 2012.
Progent's Palo Alto Networks firewall experts can help you choose, deploy, and manage Palo Alto Networks firewalls to provide a next-generation cybersecurity environment that extends across your data center and cloud-based resources and guards all users anywhere with any device.
Progent's Computer Help Desk Outsourcing Support Services for desktop technical support are intended especially for small businesses who need fast availability of a Help Desk Call Center with expert telephone support and full escalation options but who must operate within a modest network support budget. Key features of Progent's Help Desk Outsourcing Support Services are Help Desk Call Center Phone Support, Secure Remote Access Support, System Assessment, Problem Escalation, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Help Desk Call Center Software Selection and Deployment.
Progent's ProSight Virtual Hosting service offers proven virtual server technology, a state-of-the-art data center, and the technical support services of Progent's Microsoft-certified engineering group to provide small companies with a complete information technology outsourcing alternative that improves network dependability and security, eliminates management distraction, and lowers expenses. With Private Cloud Hosting, a smaller company can have each of its software platforms and critical application servers hosted in a secure and reliable facility on a high-performance, high-availability virtual server configured and maintained by Progent's computer service professionals.
Progent's Juniper-authorized network consultants can assist you to design and deploy Juniper Firewall/VPN platforms, enhance and troubleshoot your network infrastructure, and migrate efficiently from outdated equipment to the latest versions. Progent's Junos OS engineers can also offer support for Juniper's flagship network operating system to enable your business to streamline the administration and improve the security of your Juniper VPN devices firewalls, and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS software productss and can help organizations maintain networks that include a combination of Juniper's software platforms.
Progent can help companies of all sizes to migrate all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline IT management and reduce equipment investments. Microsoft Azure offers a comprehensive library of public cloud services and Progent can assist you to evaluate the benefits and restrictions of various cloud networking models supported by Azure. Progent can help you manage cloud-resident or hybrid cloud and on-premises apps and network infrastructure and ensure you sidestep the typical errors small companies make when moving to a public cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage user identity with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also show you how to configure perimeter firewalls and IPsec VPN tunnels and to integrate iPhones and iPads and Google Android handhelds.
Progent can help you to design and carry out an efficient move from onsite Active Directory to cloud-based Azure AD or to a hybrid solution that deploys Azure AD Domain Services and Azure AD Connect to unify identity services for both onsite and cloud resources.
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants can provide affordable online and on-premises expertise, software development, and troubleshooting services for organizations of all sizes who want to upgrade to SharePoint 2019 or SharePoint Online from earlier versions of SharePoint. Progent can help you plan and execute an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates onsite and cloud-based infrastructure into a cohesive information management system.
Microsoft Exchange and Apple Mac workstations can co-exist efficiently. Progent's Mac and Microsoft certified consultants can show you how to set up Microsoft Entourage and Exchange so your Mac users are able to collaborate with teammates who run Microsoft Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh software can collaborate, allowing Mac users to get and transmit email, examine the GAL, copy addresses, synchronize appointments, and invite fellow workers to conferences with your Microsoft Exchange account. Progent will make sure that your Exchange Server is properly set up and that WebDAV and Outlook Web connectivity are working. Progent also offers specialized onsite Entourage training.
Colocation data centers make it possible for businesses to share world-class facilities for housing computer equipment that runs vital applications and services. Progent's Microsoft and Cisco certified consultants can help your small business with all facets of your colocation strategy including choosing and moving to a colo facility, creating system topology, defining hardware, on-premises and on-line troubleshooting, establishing online system management, and training your IT staff.
Progent offers small and mid-size businesses expert support for Intrusion Protection Systems and IPsec VPN products from major firewall and Virtual Private Network security companies including WatchGuard, Juniper Networks, and SonicWall. Progent can help you design a detailed security plan and select appropriate technologies from a variety of suppliers to support your security goals while sticking within your spending limits.
SQL Server 2014 includes significant enhancements in critical areas such as speed, availability, compliance, and cloud integration. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory technology that works transparently with all types of applications including Online Transaction Processing, data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective online and on-premises services including planning, deployment, management, troubleshooting, and application development expertise to help businesses of any size to achieve fast return from their SQL Server 2014 deployment.
Progent's Cisco CCIE-certified network infrastructure consultants can help you to manage legacy PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also help you to configure, administer, upgrade and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.
Progent's team of application experts can provide in-depth consulting, software development, integration help, and webinar classes for popular business applications that address key areas including ERP and MRP, general accounting, management analytics, web commerce application design, and the MS Office suite of business productivity solutions. As a Microsoft Partner with years of background delivering advanced consulting services online, Progent can help clients anywhere in the United States to avoid the lost productivity and fees associated with travel and on-premises visits without sacrificing the high quality of technical support.
Progent uses an enterprise-class support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local service organizations who provide scant documentation or specifics of tasks done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation sent by each staff member to every client. The practice of documenting and organizing support activity allows more effective support and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who won't release vital service information.
Cisco's security and offsite access solutions for small to mid-size companies offer a full array of manageable protection products to help you protect your entire information system. Cisco's VPN line includes routers, firewalls, and Virtual Private Network solutions. Progent's professional consulting staff includes field-proven specialists with Cisco's Certified Internetwork Expert (CCIE) and CCNP qualifications who can help your organization to select Cisco VPN, Cisco RADIUS Security, and other Cisco security technologies that fit best with your business objectives.
Progent offers live remote training for a range of desktop applications and operating systems such as Microsoft Office and Microsoft 365 Excel, Word, Publisher and Outlook plus Acrobat Writer, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10. Remote instruction provides the benefits of conventional physical classroom seminars, such as instant communication between clients and trainers, but avoids the costs of transportation and the challenge of trying to accommodate the schedules of multiple workers. Available to single students or groups of any size, Progent's virtual instruction allows the instructor to conduct the seminar from a remote facility and the clients can be dispersed throughout an office or all over the the U.S. Live online instruction utilizes proven learning mechanisms such as virtual white boards, real-time questions, and collaborative applications. Sessions can be short and personalized to specialized topics or longer in duration and wider in scope.
E-Mail Guard is Progent's economical antispam and virus protection solution that offers small companies world-class protection against spam, viruses, directory harvesting, and other forms of e-mail-based attacks on IT networks. E-Mail Guard is based on Postini's perimeter management technology, a comprehensive suite of web-managed anti-spam and antivirus services that ward off email attacks before they can breech the corporate firewall. Perimeter Manager also lets administrators monitor and control their email application, regardless of server vendor, hardware technology, or geographic location.
Progent provides IT support for medium size companies who have 100 to 250 system clients. The mid-size company or office has traditionally been an overlooked segment of the market for IT support expertise. The cost structures and service delivery models of major third-party support firms make them too costly for the ordinary small company or small medium business (SMB), which usually relies on a minimal IT budget with which to support an information system whose complexity and sophistication are frequently similar to the networks of much larger companies. Progent's support delivery model, which takes full advantage of remote support, virtual network technology and proactive network monitoring, dramatically lowers the network support expenses of a small-medium business while offering the mid-size organization with big-company service from certified, world-class consultants knowledgeable in a broad range of midsized business network solutions. If your mid-sized company or small business is searching for the quality of IT support needed for a medium size office without paying big-company prices, call Progent.
If your business network combines Sun Solaris technology with MS Windows, Progent can show you how to incorporate your IT resources into a unified environment that permits all your OS platforms to coexist for easy management, transparent dataflow, high reliability, superior performance, and tight protection. Progent's Solaris and Microsoft Windows integration support services include IT architecture integration and support, consulting for Windows services for UNIX, remote server monitoring and management, remote technical support and troubleshooting, on-site technical support, and Help Desk Call Center services.
Progent's Microsoft-certified failover clustering consultants can assist you to evaluate the advantages of utilizing Microsoft Windows Server 2012 failover clustering technology to create a powerful fault-tolerant/disaster recovery strategy, assist you to design and install a Windows Server 2012 environment, provide online and on-premises consulting services and engineering support for failover clusters that include physical servers or virtual machines, and show you how to automate the administration of clustered servers.
The Progent Test and Training Lab at the QTS (formerly Herakles) Data Center can be used for piloting line-of-business applications, creating efficient migration procedures, assessing and tuning performance, designing or verifying disaster recovery solutions, resolving compatibility issues, and building training systems for the latest technologies. For Progent customers without sufficient internal resources to assemble effective test environments, Progent's Test and Training Lab reduces capital costs and technical risk and helps keep vital IT initiatives on schedule.
Microsoft Windows Server 2008 R2 features high levels of speed, protection, availability, expandability, and flexibility that improve productivity of local, branch office, and mobile users. Progent's Microsoft-certified professionals can provide affordable online engineering, technical support, and education services to help your company to design, implement, and maintain Microsoft Windows Server 2008 R2 in order to add significant business value to your network.
Progent's Cisco Wi-Fi IP phone configuration and troubleshooting experts offer online and onsite support to help your organization create and maintain a Cisco Wi-Fi VoIP phone deployment by delivering integration services that range from troubleshooting the set up of a wireless VoIP phone or access point to providing comprehensive project management outsourcing or co-sourcing for updating the wireless infrastructure of a campus.
Progent offers several essential types of Contact Center support including Microsoft Helpdesk Outsourcing Support Services, Virtual Helpdesk Support, and Call Center Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft and Cisco experts offers your clients convenient access to a reliable support group with years of experience providing phone support and online troubleshooting for IT systems powered by Microsoft products. Progent's focus is on giving the support Helpdesk a positive reputation as a key contributor to company performance. Progent's goal is to resolve and not simply record problems.
Lync Server 2010 supports Instant Messaging, Presence, audio and video conferencing, desktop collaboration, as well as IP-based and traditional public switched telephone network (PSTN) telephony. Microsoft Lync 2010 can extend the capability of Exchange Server, SharePoint Server and Office or cloud-based Microsoft 365 and streamlines management through integration with Windows AD. Lync 2010 can also cut expenses by eliminating Voice-over-IP hardware and subscription services, PBX systems, or conventional video conferencing solutions. Progent's certified IM and Presence consultants can provide online and onsite support to help your company to maintain and repair your existing Lync Server 2010 deployment or assess the advantages of upgrading from Lync to Skype for Business, which is the new release of the product. Progent can also help you to design and execute a smooth Skype for Business upgrade.
Cisco's security and offsite connectivity solutions for small to medium sized businesses offer a full range of easy-to-administer security hardware and software to help you safeguard your entire network infrastructure. Cisco's Virtual Private Network product family includes routers, firewalls, and Virtual Private Network solutions. Progent's expert consulting staff includes experienced specialists with Cisco Certified Internetwork Expert and CCNP certifications who can assist your company to select Cisco VPN, Cisco RADIUS Security, and other Cisco security technologies that align best with your business objectives.
Progent's Cisco CCIE-certified IP phone and video IP phone consultants can help you to integrate, maintain, and troubleshoot Cisco IP phones, video IP phones and wireless IP phones. Progent offers support for all models of Cisco's IP phones from discontinued Voice over IP products to the latest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally named CallManager, or with Cisco Unified CM Express (CME) to build a modern IP-PBX environment for unified messaging and collaboration. Progent can also help you to install Cisco Unified Communications Manager applications like Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact center. Progent's consultants can deliver support with all aspects of Cisco IP Phone integration including designing dial plans, configuring SIP trunking, installing ISR G2 routers with CUBE internetworking capability, and creating Cisco UCS server failover and Cisco SRST systems for high availability.
Progent's Microsoft-certified Windows Server 2019 consultants can help your organization to plan and implement a cost-effective migration to Windows Server 2019 using existing system architecture or a new cloud-based or hybrid model. Windows Server 2019 delivers significant improvements in scale, performance, ease of management, virtualization, security and compliance, hybrid local/cloud deployments, availability, and Linux support.
Progent's ProSight Email Guard uses the services and infrastructure of top information security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall.
Progent's Microsoft experts provide small and mid-size companies enterprise-grade consulting support for Systems Management Server 2003 and Configuration Manager 2007, Microsoft's standard tools for update and deployment automation. System Center Configuration Manager 2007 is Microsoft's new title for the change management solution previously known as SMS Server. Configuration Manager provides a variety of enhancements to Systems Management Server 2003 including comprehensive automation, built-in Vista Microsoft Windows Server 2008 awareness, quarantine support, and device driver management. Progent's Microsoft certified engineers can help you use SMS 2003 or Configuration Manager 2007 economically for automated OS and application software deployment, security patch administration, application tracking, and software license reconciliation. Progent's consultants can also help your company to move smoothly from Microsoft Systems Management Server 2003 to Configuration Manager 2007.
Progent can help your business to evaluate the many subscription plans available with Microsoft 365, previously branded Office 365, and configure your network with Microsoft 365 so you realize maximum business value. Progent offers expertise with multi-platform environments that include Windows, macOS, and Linux operating systems. Progent can also assist your business to create and manage hybrid solutions that transparently combine local and cloud resources.
Progent offers national online phone support and consulting services for businesses that operate UNIX, Linux, or Sun Solaris networks or whose information systems feature a mix of UNIX and Microsoft technology. Online IT help offers optimum leverage for your IT budget by extending client productivity and shortening the hours charged for computer repair services. Advanced remote access technology and skilled service specialists and consultants combine to enable Progent to solve most IT problems without squandering time and expense by going to your location. In the vast majority of situations your IT problems can be remediated by telephone or through a combination of phone help and remote access. Progent can offer the services of Cisco CCIE infrastructure experts and CISM certified security professionals to help with the toughest system issues.