IT Expertise for Mid-size Businesses

ProSight Duo Identity Verification
Progent's ProSight Duo catalog of managed services incorporates industry-leading technology from Duo, a Cisco subsidiary, to deliver multi-factor authentication solutions. Two-factor authentication is one of the pillars of zero-trust cybersecurity design. 2FA utilizes different-band ID verification to build an additional level of protection on top of traditional passwords. This guards against the most common causes of security breaches including phishing, brute-force password attacks, and credential theft.

Duo's Push App minimizes time and distraction by permitting users to verify who they are just by touching "Approve" on the validation prompt on their personal smartphone or wearable. This one-tap procedure eliminates the necessity to retrieve an email or text message and copy a passcode manually.

Progent's ProSight Duo catalog includes three subscription services that progressively add features. ProSight Duo MFA allows organizations to implement Duo's two-factor authentication service to guard all users while providing basic policy controls, centralized management, and rapid endpoint provisioning. ProSight Duo Access provides all the capabilities of ProSight Duo MFA and adds adaptive ID validation controls and endpoint health checking. ProSight Duo Beyond adds the ability to differentiate company as distinct from personal devices, deny access to suspect endpoints, and allow users secure and seamless access to internal apps. Progent is a certified Duo Managed Service Provider and can assist your organization to plan, deploy and maintain a modern ID validation solution that provides top-level security without bogging down your users.

Two-factor Authentication
The vast majority of security breaches exploit compromised passwords. Every managed service plan in Progent's ProSight Duo catalog of identity validation products can reduce your dangerous dependence on passwords by allowing two-factor authentication. With 2FA implemented, when you log into a registered online account and provide your password you are requested to confirm your identity via a device that you have exclusive ownership of and that uses a separate ("out-of-band") channel. A wide selection of devices can be used as your additional means of ID validation including an iOS or Android smartphone or wearable, a hardware token, a landline telephone, etc. You can enroll multiple authentication devices.

Once you confirm who you are via your out-of-band device, you are permitted to use your application or utilize your VPN or remote desktop connection. With the Duo Mobile app's push notification service enabled, you can simply press "Approve" on your iOS or Android phone or smart watch. This streamlines the login experience by making the authentication process virtually instantaneous. For other secondary units, such as a hardware token, you can transcribe a temporary password.

Products Available with ProSight Duo Services
Progent's ProSight Duo suite of subscription managed service plans include ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's cybersecurity experts can assist your company to decide which version of ProSight Duo is appropriate for your environment.

ProSight Duo MFA Features:

• Two-factor authentication
• Duo Mobile to push single-touch identity verification for smartphones and watches
• ID verification via a U2F USB device or biometrics
• Traditional two-factor authentication via a passcode on a token, mobile device, or issued by a network admin
• Self-enrollment and self-management
• Dashboard displaying all endpoints accessing secured applications
• Security policy enforcement driven by network, group
• Cloud-based SSO for all applications through an MFA-protected dashboard

• All of the capabilities included with ProSight Duo
• Unified Endpoint Visibility shows every networked device, not just managed endpoints
• Flag and track high-risk endpoints
• Duo Device Health apps for notebooks and PCs
• Security health visibility for mobile computers
• Security policy enforcement based on location
• Blocking capability for anonymous networks like The Onion Router (Tor)
• Detection of suspicious or unhealthy networks
• Health-based policy decisions for laptops, PCs and computers
• Prompt users at sigh-on to bring up to date their software and cybersecurity configurations

• All of the features included with ProSight Duo Access
• Detection of corporate-owned vs. BYOD notebooks, desktops and mobile devices
• Identification of third-party software agents such as anti-virus operating on devices
• Secure access to on-premises websites/apps and SSH servers without requiring VPN credential management
• Validation of both user and endpoint trust
• Limit device access to applications based on enrollment in endpoint management systems
• Control mobile access to applications based on enrollment in mobile device management systems (MDMs)

Download Importance of Deploying Modern Password Management Technology White Paper
To view or download a white paper describing the reasons for deploying modern password management technology, click:
Importance of Using Modern Password Management Technology White Paper. (PDF - 2.3 MB)

How Progent Can Assist You to Create an 2FA System with ProSight Duo
Progent can assist your organization to design, deploy, maintain and troubleshoot a two-factor ID verification solution built on ProSight Duo technology. Progent can also assist your business to integrate ProSight Duo 2FA services into a unified, end-to-end cybersecurity system by delivering expertise in all facets of advanced cybersecurity technology for any combination of cloud, on-premises, work-from-home, and mobile resources and users.

Progent's Cisco-certified CCIE network engineers can assist you to set up and troubleshoot your Cisco ASA firewalls, Catalyst switches, VPN devices, and other network infrastructure to support Cisco Duo's identity authentication services. Progent's certified Azure experts, Amazon AWS support experts and Google Cloud Platform consultants can help your organization to add the security of ProSight Duo two-factor authentication to your cloud-hosted applications. Progent's teleworker solution experts can help your company to set up protected and resilient remote access for your at-home workers.

Progent can also provide rapid guidance from Microsoft 365 Exchange experts, SQL Server consultants, and Microsoft 365 integration consultants assist your company to prepare and implement Duo secure access technology with your critical workloads. Progent's CISSP-certified cybersecurity consultants and CISM-certified network security specialists can help your organization to evaluate and strengthen your company-wide security posture. Progent also offers ProSight Active Security Monitoring (ASM) managed services for AI based endpoint protection powered by SentinelOne.

Additional Managed Services Offered by Progent
Besides ProSight Duo 2FA services, Progent offers other low-cost managed service packages that cover vital aspects of your IT system like security, backup/restore, and network infrastructure monitoring and management. By partnering with leading technology providers, Progent can offer small and mid-size businesses the advantages of the identical advanced technology used by worldwide enterprises. Popular managed service plans offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior analysis technology to guard physical and virtual endpoint devices against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
  ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

• ProSight Data Protection Services (DPS): Backup and Disaster Recovery Services
  Progent has partnered with advanced backup software companies to produce ProSight Data Protection Services, a family of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup operations and enable transparent backup and fast recovery of vital files/folders, applications, system images, and virtual machines. ProSight DPS helps you recover from data loss resulting from hardware breakdown, natural calamities, fire, malware such as ransomware, user mistakes, malicious insiders, or software bugs. Managed backup services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed backup services are best suited for your network.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that need critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your Progent consultant so that any potential issues can be resolved before they can disrupt your network. Find out more about ProSight LAN Watch server and desktop monitoring services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Read more about Progent's ProSight IT Asset Management service.

• Progent Active Protection Against Ransomware: Machine Learning-based Ransomware Detection and Cleanup
  Progent's Active Protection Against Ransomware is an endpoint protection service that incorporates next generation behavior analysis tools to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. Progent Active Security Monitoring services safeguard on-premises and cloud-based resources and provides a single platform to automate the entire malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ransomware protection and recovery services.

• Progent's Outsourced/Shared Help Desk: Support Desk Managed Services
  Progent's Help Center services enable your IT group to outsource Support Desk services to Progent or divide activity for support services seamlessly between your in-house network support group and Progent's nationwide pool of IT support engineers and subject matter experts (SMEs). Progent's Co-managed Service Desk offers a transparent extension of your core support group. Client interaction with the Service Desk, provision of support, escalation, trouble ticket generation and updates, performance metrics, and maintenance of the support database are cohesive whether issues are taken care of by your corporate network support organization, by Progent's team, or by a combination. Read more about Progent's outsourced/shared Help Desk services.

• Patch Management: Patch Management Services
  Progent's managed services for software and firmware patch management offer businesses of any size a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting updates to your ever-evolving IT system. In addition to optimizing the security and functionality of your computer network, Progent's patch management services free up time for your in-house IT team to focus on more strategic initiatives and activities that derive maximum business value from your information network. Read more about Progent's software/firmware update management support services.