Network Support for Mid-size Businesses

ProSight Duo Access Security
Progent's ProSight Duo suite of managed services integrates advanced technology from Duo, a Cisco Systems subsidiary, to offer two-factor authentication solutions. Two-factor authentication (2FA) is one of the pillars of zero-trust cybersecurity design. 2FA uses different-band identity verification to provide a second level of security on top of traditional passwords. This blocks the most frequent sources of cybersecurity breaches like phishing, brute-force password attacks, and credential theft.

Duo's Push App minimizes time and distraction by allowing users to confirm their identity simply by pressing "Approve" on the validation box on their personal smartphone or watch. This one-touch procedure eliminates the necessity to retrieve an email or text and copy a security code by hand.

Progent's ProSight Duo catalog consists of three subscription services that build on one another. ProSight Duo MFA permits you to implement Duo's two-factor authentication (2FA) service to guard all apps while providing essential policy controls, centralized management, and fast endpoint provisioning. ProSight Duo Access supports all the capabilities of ProSight Duo MFA plus adaptive authentication controls and endpoint health monitoring. ProSight Duo Beyond brings the ability to differentiate corporate as distinct from personal devices, deny access to untrusted endpoints, and allow users secure and seamless access to your internal applications. Progent is a Duo Managed Service Provider and can help your organization to design, implement and manage a modern identity authentication solution that provides the highest level of security without disrupting your users.

Two-factor Authentication
The vast majority of security break-ins involve compromised passwords. Every managed service offering in Progent's ProSight Duo line of access security solutions can eliminate your sole reliance on password protection by supporting two-factor authentication. With 2FA activated, when you sign into a secured online application and provide your password you are asked to confirm who you are via a device that you have sole ownership of and that uses a separate ("out-of-band") network channel. A broad range of devices can be used as your additional means of ID validation including a smartphone or wearable, a hardware token, a landline phone, etc. You can enroll multiple authentication devices.

After you verify your identity using your out-of-band device, you are allowed to use your application or utilize your VPN or remote desktop connection. With the Duo Mobile app's push notification service activated, you can simply press "Approve" on your iOS or Android phone or watch. This improves the sign-on experience by making the authentication procedure virtually immediate. For traditional authentication devices, such as a token, you can copy a short-term passcode.

Products Offered with ProSight Duo Services
Progent's ProSight Duo suite of subscription-based managed service plans consist of ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's security experts can assist you to determine which version of ProSight Duo makes the most sense for your environment.

ProSight Duo MFA Features:

• 2FA authentication
• Duo Mobile to push single-touch identity verification for iOS or Android smartphones and wearables
• Authentication via a Universal 2nd Factor USB device or biometrics
• Conventional two-factor authentication with a passcode on a token, mobile device, or provided by a network administrator
• User self-enrollment and management
• Dashboard of all managed devices connected to protected apps
• Access policy enforcement based on application, user group
• Cloud-based single sign-on (SSO) for any apps through an MFA-secured dashboard

• All the capabilities of ProSight Duo
• Unified Endpoint Visibility shows every networked device, not simply managed endpoints
• Highlight and track high-risk endpoints
• Duo Device Health application for laptops and PCs
• Cybersecurity health monitoring for mobile computers
• Security policy enforcement driven by geo-location
• Blocking options for anonymous networks such as The Onion Router (Tor)
• Detection of suspicious or unhealthy networks
• Health-based policy enforcement for notebooks, PCs and endpoints
• Advise users at login to bring up to date their software and cybersecurity settings

• All of the features of ProSight Duo Access
• Detection of company-owned vs. personally owned laptops, desktops and mobile devices
• Identification of 3rd-party agents like AV running on endpoints
• Secure access to on-prem websites/applications and SSH (Secure Shell) servers without requiring VPN credential management
• Confirmation of both user and endpoint trust
• Limit device access to apps determined by membership in endpoint management systems
• Control mobile access to apps based on enrollment in mobile device management systems (MDMs)

Download Importance of Using Advanced Password Management Tools White Paper
To view or download a white paper about the reasons for deploying modern password management technology, click:
Reasons for Using Advanced Password Management Tools White Paper. (PDF - 2.3 MB)

How Progent Can Help You to Create an 2FA Solution with ProSight Duo
Progent can help your organization to design, implement, manage and debug a two-factor authentication solution built on ProSight Duo managed services. Progent can also assist your business to integrate ProSight Duo 2FA services into a cohesive, end-to-end cybersecurity strategy by delivering expertise in all aspects of advanced cybersecurity tools and services for any combination of cloud, on-premises, at-home, and mobile environments.

Progent's Cisco CCIE network experts can help you to set up and troubleshoot your Cisco Firepower firewalls, Catalyst switches, VPN devices, and other network infrastructure to support Cisco Duo's secure access technology. Progent's certified Azure experts, AWS configuration consultants and Google Cloud Platform consulting experts can help your company to bring the security of ProSight Duo two-factor authentication to your cloud-hosted applications. Progent's teleworker solution experts can assist your organization to set up protected and reliable remote access for your teleworkers.

Progent also offers fast access to Microsoft 365 Exchange experts, SQL Server consultants, and Microsoft 365 consultants help you to plan and deploy Duo 2FA with your key applications. Progent's CISSP-certified cybersecurity consultants and CISM-certified network security specialists can help your company to assess and fortify your company-wide cybersecurity profile. Progent also offers ProSight Active Security Monitoring managed services for machine-learning based endpoint protection powered by SentinelOne.

Additional Managed Services Offered by Progent
In addition to ProSight Duo access security services, Progent can provide other affordably-priced managed service packages that address critical aspects of your IT system such as cybersecurity, backup/recovery, and infrastructure monitoring and management. By partnering with leading technology innovators, Progent can offer small and mid-size organizations the benefits of the identical advanced technology used by worldwide enterprises. Managed service packages available from Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's next generation behavior analysis tools to defend physical and virtual endpoints against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the entire threat lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

• ProSight Data Protection Services (DPS): Backup and Disaster Recovery Services
  Progent has worked with advanced backup technology providers to create ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and enable non-disruptive backup and fast recovery of critical files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, user error, malicious insiders, or software glitches. Managed backup services available in the ProSight DPS product family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your network.

• ProSight WAN Watch: Infrastructure Management
  Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so any looming issues can be addressed before they have a chance to impact productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.

• Progent Active Defense Against Ransomware: AI-based Ransomware Identification and Cleanup
  Progent's Active Protection Against Ransomware is an endpoint protection managed service that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. Progent Active Security Monitoring services safeguard on-premises and cloud resources and provides a unified platform to address the entire malware attack lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ransomware protection and cleanup services.

• Outsourced/Co-managed Service Center: Help Desk Managed Services
  Progent's Help Desk managed services permit your information technology team to offload Support Desk services to Progent or split activity for support services seamlessly between your internal support group and Progent's nationwide pool of certified IT support technicians, engineers and subject matter experts. Progent's Shared Service Desk offers a transparent supplement to your in-house support staff. User interaction with the Service Desk, delivery of support services, problem escalation, ticket creation and tracking, efficiency measurement, and maintenance of the service database are cohesive regardless of whether incidents are taken care of by your in-house support resources, by Progent's team, or by a combination. Find out more about Progent's outsourced/shared Call Center services.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for patch management offer businesses of all sizes a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and tracking software and firmware updates to your dynamic information network. In addition to maximizing the protection and functionality of your IT environment, Progent's software/firmware update management services free up time for your in-house IT team to focus on line-of-business projects and tasks that deliver the highest business value from your network. Learn more about Progent's patch management support services.