IT Expertise for Mid-size Businesses

ProSight Duo Multi-Factor Authentication
Progent's ProSight Duo suite of services incorporates advanced technology from Duo, a Cisco subsidiary, to deliver two-factor authentication services. Two-factor authentication (2FA) is one of the pillars of modern zero-trust network security strategy. 2FA utilizes different-band ID confirmation to provide an additional level of security on top of traditional passwords. This protects against the most common sources of cybersecurity breaches including phishing, social engineering, and stolen credentials.

Duo's push technology minimizes time and hassle by permitting users to verify who they are simply by touching "Approve" on the authentication box on their own iOS or Android smartphone or wearable. This single-tap procedure does away with the need to open an email or text and copy a passcode manually.

Progent's ProSight Duo catalog consists of three subscription-based services that build on one another. ProSight Duo MFA permits you to deploy Duo's two-factor authentication platform to protect all applications while offering essential policy controls, centralized management, and fast endpoint provisioning. ProSight Duo Access includes all the features of ProSight Duo MFA and adds adaptive ID validation policies and extensive endpoint health checking. ProSight Duo Beyond brings the ability to differentiate company as distinct from personal devices, deny access to untrusted devices, and give users safe and transparent access to your internal apps. Progent is a Duo Managed Service Provider and can assist your organization to design, implement and manage an advanced ID authentication system that provides the highest level of security without bogging down your users.

Two-factor Authentication
Most security break-ins exploit compromised passwords. Each service plan in Progent's ProSight Duo family of access security products can eliminate your risky dependence on passwords by supporting two-factor authentication. With 2FA activated, when you log into a secured online account and provide your correct password you are asked to verify your identity by means of a device which you have exclusive possession of and that uses a separate ("out-of-band") channel. A wide selection of devices can be utilized as this second form of authentication such as a smartphone or wearable, a token, a landline phone, etc. You can register several different authentication devices.

Once you verify your identity via your validation device, you are permitted to use your app or access your VPN or remote desktop service. With the Duo Mobile app's push notification feature activated, you can simply tap "Approve" on your iOS or Android smartphone or watch. This streamlines the login experience by making the verification process virtually instantaneous. For traditional secondary units, such as a hardware token, you can copy a short-term password.

Products Available with ProSight Duo Managed Services
Progent's ProSight Duo suite of subscription service offerings include ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's cybersecurity experts can assist your organization to determine which plan for ProSight Duo is best suited for your requirements.

ProSight Duo MFA Features:

• Two-factor authentication
• Duo Mobile to push single-touch ID validation for iOS or Android smartphones and wearables
• ID verification with a U2F USB device or biometrics
• Traditional two-factor authentication with a passcode on a token, mobile computer, or issued by an IT administrator
• Self-enrollment and management
• Dashboard displaying all managed devices accessing protected applications
• Security policy enforcement based on network, group
• Cloud-based single sign-on (SSO) for all applications via an MFA-secured dashboard

• All of the capabilities included with ProSight Duo
• Unified Endpoint Visibility displays each networked device, not just managed endpoints
• Flag and monitor unhealthy devices
• Duo Device Health application for laptops and PCs
• Security health visibility for mobile devices
• Access policy enforcement based on location
• Blocking options for anonymous networks like The Onion Router (Tor)
• Detection of high-risk or unhealthy networks
• Health-determined policy decisions for notebooks, desktops and devices
• Prompt users at login to bring up to date their software and security settings

• All the capabilities of ProSight Duo Access
• Identification of company-owned vs. BYOD laptops, PCs and mobile devices
• Detection of third-party agents such as anti-virus running on endpoints
• Secure access to on-prem websites/applications and SSH (Secure Shell) servers without requiring VPN credential management
• Confirmation of both user and device trust
• Control device access to apps determined by membership in endpoint management systems
• Limit mobile access to applications determined by enrollment in mobile device management systems

Download Importance of Deploying Modern Password Management Technology White Paper
To view or download a white paper about the importance of utilizing modern password management technology, click:
Reasons for Using Advanced Password Management Technology White Paper. (PDF - 2.3 MB)

How Progent Can Assist You to Build an MFA System with ProSight Duo
Progent can assist you to design, implement, manage and debug a two-factor authentication solution built on ProSight Duo technology. Progent can also assist your organization to incorporate ProSight Duo 2FA services into a unified, comprehensive security strategy by providing expertise in all facets of advanced cybersecurity technology for any mix of cloud-based, on-premises, at-home, and mobile resources and users.

Progent's Cisco-certified CCIE network engineers can assist you to configure and troubleshoot your Cisco ASA firewalls, switches, VPN connections, and other network infrastructure to work with Cisco Duo's ID verification technology. Progent's certified Azure experts, AWS configuration consultants and Google Cloud Platform consultants can assist your company to bring the protection of ProSight Duo 2FA services to your cloud-hosted applications. Progent's at-home workforce solution specialists can assist your business to plan and configure protected and reliable remote connectivity for your teleworkers.

Progent also offers rapid access to Exchange Online experts, SQL Server consultants, and Microsoft 365 integration consultants assist you to prepare and implement Duo secure access technology with your key applications. Progent's CISSP-certified cybersecurity consultants and CISM-certified network security specialists can assist you to review and elevate your overall cybersecurity posture. Progent also offers ProSight Active Security Monitoring services for AI based endpoint protection powered by SentinelOne.

Additional Managed Services Offered by Progent
Besides ProSight Duo access security services, Progent offers other low-cost managed service packages that address key aspects of your IT network such as cybersecurity, backup/recovery, and network infrastructure management. By working with top-tier technology providers, Progent can offer small and middle-size businesses the benefits of the same advanced tools and services utilized by the world's largest enterprises. Popular managed services available from Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior machine learning tools to defend physical and virtual endpoint devices against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery Services
  Progent has worked with advanced backup technology companies to create ProSight Data Protection Services, a family of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and monitor your backup processes and allow non-disruptive backup and fast recovery of vital files, apps, system images, plus virtual machines. ProSight DPS lets you avoid data loss caused by hardware failures, natural disasters, fire, malware such as ransomware, human error, ill-intentioned employees, or application glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed services are most appropriate for your network.

• ProSight WAN Watch: Infrastructure Management
  Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your Progent consultant so that all looming problems can be addressed before they can impact your network. Find out more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.

• Active Protection Against Ransomware: AI-based Ransomware Identification and Remediation
  Progent's Active Protection Against Ransomware is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based AV products. Progent ASM services protect local and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ransomware defense and recovery services.

• Outsourced/Co-managed Help Center: Support Desk Managed Services
  Progent's Call Center managed services enable your IT staff to offload Help Desk services to Progent or divide activity for Service Desk support seamlessly between your in-house network support staff and Progent's nationwide roster of certified IT service engineers and subject matter experts (SMEs). Progent's Shared Service Desk provides a transparent supplement to your internal IT support resources. User access to the Service Desk, provision of support services, escalation, trouble ticket generation and updates, performance metrics, and maintenance of the service database are consistent regardless of whether issues are taken care of by your in-house IT support staff, by Progent's team, or by a combination. Find out more about Progent's outsourced/co-managed Help Desk services.

• Patch Management: Patch Management Services
  Progent's support services for software and firmware patch management provide businesses of any size a flexible and affordable solution for assessing, testing, scheduling, applying, and tracking updates to your dynamic information network. In addition to maximizing the protection and reliability of your IT network, Progent's patch management services permit your IT team to focus on line-of-business initiatives and activities that deliver maximum business value from your network. Find out more about Progent's patch management support services.