Consulting and Technical Support Services for BlackBerry Technology
RIM BlackBerry Consulting ServicesBlackBerry wireless smartphones were once among the most popular solutions for achieving anytime-anywhere access to messaging, calendars, web programs, and other critical business data. Progent offers Durham, North Carolina companies support from BlackBerry-qualified consultants who can help businesses to maintain existing BlackBerry environments or migrate smoothly to a more popular mobile platform.

As the complexity of small company networks has expanded, and as the demand for world-class security, reliability, and disaster recovery has become the norm for companies of all sizes, effective deployment and support of BlackBerry technology has grown increasingly difficult. To handle issues such as data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of email servers and company databases, small organizations frequently resort to outside consulting professionals who specialize in RIM BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-certified engineers who can assist small organizations to design, manage, and repair BlackBerry environments economically and efficiently, eliminating the requirement for an internal BlackBerry technology specialist and lowering the cost and stress of supporting mobile workers. Progent's BlackBerry technology specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security professionals. This range of knowledge, coupled with Progent's efficient remote support model, provides small businesses an affordable alternative for incorporating BlackBerry technology seamlessly into their business information network.

Progent's consultants can assist your company with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Exchange Server setup so that your database and email systems operate efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from previous editions of BlackBerry and Microsoft software, set up easy-to-use management utilities to enable you to track and support BlackBerry devices throughout your company, define security policies that make sense for your business, customize wireless applications, and make sure that your IT network architecture is appropriately configured to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is incorporated in your scheduled backup procedures so that it can be recovered quickly and safely.

Integration Help for BlackBerry Enterprise Server
Research in Motion's advanced solution for managing big groups of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This sophisticated software enables Exchange, Domino, or Groupwise users to transmit and receive messages that are encrypted during wireless transit to provide optimum security. BES Server also simplifies a broad variety of vital management jobs that span from BlackBerry setup and updates to wireless security and fault tolerance.

BlackBerry BES Server Configuration Support

Progent's BlackBerry-certified engineers can help you use BlackBerry Enterprise Server to do routine tasks such as:

  • Deploy and manage applications
  • Plan smartphone, application, and policy updates
  • Update BlackBerry device firmware wirelessly
  • Control user and group configurations with BlackBerry's extensive selection of policies

Progent's BlackBerry-certified engineers can also assist you to utilize BlackBerry Enterprise Server to implement important procedures not available with the less advanced BlackBerry Enterprise Server Express. These tasks include:

  • Configure and support BES Server's fault-tolerant infrastructure based on virtualization
  • Install BlackBerry smartphones remotely
  • Set custom management roles
  • Automatically track and report on the integrity of your system

Progent's Remote BlackBerry-Certified Support is Quick and Economical
For companies in Durham, North Carolina who need quick and economical help from a certified RIM BlackBerry consultant, Progent provides efficient online help from a veteran support staff who have provided IT solutions to organizations in each state in the country. (Refer to Progent's customer testimonials.)

Online support avoids travel costs and enables specialists to fix technical issues quickly, so you reduce lost productivity. Progent's RIM BlackBerry consultants have been awarded certifications in all BlackBerry solutions and offer expert help in fields including resolving synchronization issues, configuring BlackBerry BES Server, and designing a secure, high-availability system architecture for BlackBerry users. Credentials earned and practice areas mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmProgent's BlackBerry Certified Support Specialist can assist you to perform common support operations including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching messaging filters, changing user profiles, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to run with your corporate messaging software. Progent's certified service professionals can also assist you to resolve a broad range of problems associated with synchronization, handset detection, messaging consistency, web browsing, wireless connectivity, Instant Messaging, PC application installation, and Desktop Redirector.

As a top innovator in providing countrywide online help for small company networks, Progent can provide responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your BlackBerry technical support costs at a minimum and, by solving issues promptly, improves the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can show you how to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform important procedures such as resolving enterprise activation issues, adding and removing BlackBerry smartphone clients, setting activation passwords, implementing wireless program installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry-certified consultants can also help you to operate administration tools like the BlackBerry Administration Service for role-based management, resolving attachment and data flow issues, and using WiFi for activation. In addition, Progent can help you understand the function of IT policies in the BlackBerry Enterprise system and assist you to define and implement appropriate security configurations.

Progent's Microsoft-certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Microsoft Exchange architecture for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the latest edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, managing, monitoring, and maintaining one or several BlackBerry BES Servers in a messaging environment powered by Microsoft Exchange. Progent's BlackBerry engineer offers support skills in key areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can assist you to install and remove BlackBerry smartphone users on Microsoft Exchange and Microsoft Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry devices and user accounts, back up and manage storage groups, apply permissions, install the Mobile Data System (MDS) and IM, deploy access control lists, control Microsoft Exchange Server data flow, create, edit, and assign WLAN and VPN configurations, set up SNMP traps, and generate reports based on SNMP results.

Progent's BlackBerry engineer can support your BlackBerry technology in a variety of environments that can include Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to assist you to design, deploy, test, repair, and produce documentation for a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and technology needs assessment, system design, roll-out strategy and execution, performance tuning, configuration of a fault-tolerant architecture, information backup and business recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical goals and to design a wireless environment that fits within your IT budget and supports your business strategy. Progent can clarify the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's suitability to accommodate a BlackBerry BES Server, help your organization to determine which management approach and hardware products match your requirements, and evaluate your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at informed decisions concerning options for software editions, server hardware and storage, network design, and application configuration.

To optimize system security, Progent's BlackBerry-certified consultant can assist your company to select and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security specialists to perform network-wide security vulnerability and compliance testing and suggest enhancements to support your BlackBerry environment.

Contact Progent to Get Help from a BlackBerry-Qualified Expert
To ask Progent about consulting support for BlackBerry wireless solutions, phone 1-800-993-9400 or see Contact Progent.
















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