Consulting and Technical Support for BlackBerry Technology
RIM BlackBerry Consulting ServicesBlackBerry mobile smartphones were once among the most popular products for maintaining mobile connectivity to messaging, calendars, web programs, and other critical business information. Progent can provide Durham, North Carolina businesses support from BlackBerry-premier experts who can assist companies to manage existing BlackBerry deployments or migrate smoothly to a modern smartphone solution.

As the sophistication of small company IT technology has expanded, and as the demand for enterprise-class protection, dependability, and recoverability has grown to be the standard for organizations of any size, effective deployment and support of RIM BlackBerry solutions has grown more challenging. To handle areas such as data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging servers and company databases, small organizations often resort to external support professionals who offer expertise in BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-certified engineers who can help small businesses to design, administer, and repair BlackBerry solutions affordably and effectively, dispensing with the necessity for an internal BlackBerry solutions expert and reducing the expense and stress of supporting mobile work groups. Progent's BlackBerry engineers have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security professionals. This breadth of knowledge, combined with Progent's efficient online service delivery model, gives small businesses an affordable solution for integrating RIM BlackBerry products productively into their IT network.

Progent's consultants can help your company with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Exchange Server setup so that your data and messaging infrastructure work optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from previous releases of BlackBerry and Microsoft software, set up easy-to-use administration utilities to help you monitor and support BlackBerry devices throughout your company, define security policies that are right for your company, develop custom mobile applications, and ensure that your IT network architecture is appropriately configured to accommodate your BlackBerry clients. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry data is included in your scheduled backup procedures in order that it can be restored rapidly and safely.

Technical Services for BlackBerry Enterprise Server
BlackBerry BES Server simplifies administration and support of BlackBerry smartphones, providing a single solution for controlling key tasks such as device deployment, upgrades, and deactivation and providing a solid infrastructure for security and fault tolerance. BlackBerry BES Server supports transparent communication between Microsoft Exchange, Groupwise, or Lotus messaging servers and BlackBerry smartphones and supports over-the-air synchronization.

BlackBerry Enterprise Server Configuration Support

BlackBerry BES Server includes a wealth of data protection capabilities starting with automatic data encryption of messages sent between a BlackBerry smartphone and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BES Server also permits great flexibility in adjusting levels of security to match the special requirements of your company's environment. Progent's BlackBerry authorized consultants can assist your company to choose advanced security functions and enable them remotely. Samples of these wirelessly selectable security settings are:

  • Disable a device
  • Erase data from a lost device
  • Disable Bluetooth
  • Enable internal protection against malware

BES Server also provides versatility in determining mechanisms to prevent mobile users from loading or executing unsafe or prohibited software. Progent can assist you to select protective techniques such as:

  • Specify exactly which programs are permitted on the device
  • Prevent external programs from using persistent memory on the device
  • Select what resources external programs can access on the smartphone
  • Restrict the kinds of connections third-party programs running on the BlackBerry device can initialize
  • Prevent all third-party programs from being loaded or run on the BlackBerry device

Professional BlackBerry Consulting and Technical Services Available Online from Progent
Progent's authorized RIM BlackBerry support specialists are accessible online to deliver expert technical help to companies in the Durham area or anywhere in the state of North Carolina. Progent's experienced remote technical support experts have helped IT organizations solve network problems and cut IT service costs in every state in the country and established a substantial base of satisfied customers. (See Progent's client testimonials.)

Progent can provide remote help for a broad array of technologies associated with RIM BlackBerry products including synchronization, integration with Exchange, setting up BlackBerry Enterprise Server, and strengthening mobile security. Major RIM BlackBerry certifications earned by Progent's consulting experts include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmProgent's BlackBerry Certified Support Specialist can assist your business to carry out basic support operations including configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up messaging filters, editing user accounts, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to work with your company email solution. Progent's certified experts can also assist your business to troubleshoot a wide array of issues associated with synchronization, handset detection, messaging reconciliation, web browsing, wireless connections, Instant Messaging, workstation application installation, and Desktop Redirector.

As a top innovator in providing nationwide online support for small office networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your mobile support costs low and, by resolving issues promptly, optimizes the efficiency of your BlackBerry users.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to help your company to design, install, test, repair, and produce documentation for a wireless solution based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level engineering support services for BlackBerry include business and network needs analysis, system design, roll-out strategy and execution, performance optimization, design of a high-availability environment, information backup and disaster recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional objectives and to create a mobile wireless environment that meets your IT budget and aligns with your business plans. Progent can explain the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's suitability to accommodate a BlackBerry Enterprise Server, help your organization to decide which administration model and equipment match your requirements, and analyze your messaging system configuration. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed choices about options for software versions, server hardware and storage, network topology, and application set up.

To maximize network protection, Progent's BlackBerry expert can help your company to select and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security specialists to run network-wide security vulnerability and compliance validation and suggest improvements to support your BlackBerry environment.

Contact Progent to Get Assistance from a BlackBerry-Certified Professional
In order to ask Progent about engineering expertise for BlackBerry mobile wireless integration, phone 1-800-993-9400 or go to Contact Progent.