Consulting Support Services for BlackBerry Technology
BlackBerry wireless smartphones were at one time among the most popular products for achieving anytime-anywhere access to email, scheduling, web programs, and other critical business data. Progent can provide Durham, North Carolina companies support from BlackBerry-certified experts who can assist companies to manage their BlackBerry deployments or transition smoothly to a current smartphone solution.
As the sophistication of small company IT technology has expanded, and as the demand for world-class protection, dependability, and disaster recovery has become the standard for businesses of any size, effective integration and maintenance of RIM BlackBerry solutions has become more difficult. To deal with areas such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse email servers and company databases, small businesses frequently turn to external consulting firms who specialize in RIM BlackBerry installation and troubleshooting.
Progent offers the services of BlackBerry-premier consultants who can assist small businesses to plan, administer, and troubleshoot BlackBerry solutions affordably and efficiently, eliminating the need for an internal BlackBerry solutions expert and reducing the cost and stress of maintaining wireless workers. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified security specialists. This range of knowledge, combined with Progent's efficient online service delivery capabilities, gives small companies an economical solution for incorporating RIM BlackBerry products productively into their information system.
Progent's consultants can help your business with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Exchange Server 2016 setup so that your data and email systems work efficiently with BlackBerry BES Server. Progent can also help you to upgrade from previous versions of BlackBerry and Microsoft technology, set up streamlined management utilities to help you monitor and support BlackBerry smartphones throughout your business, define security policies that are right for your company, develop custom wireless software, and make sure that your IT network infrastructure is properly configured to handle your BlackBerry clients. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your scheduled backup processes so that it can be restored rapidly and safely.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State
Integration Support for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies administration and maintenance of RIM BlackBerry wireless handsets, offering a centralized platform for handling critical jobs like smartphone installation, upgrades, and deactivation and providing a solid infrastructure for security and high availability. BlackBerry BES Server delivers seamless integration between Exchange, Groupwise, or IBM Lotus Domino email servers and BlackBerry smartphones and allows remote synchronization.
BlackBerry Enterprise Server offers a variety of data protection capabilities starting with automatic data encryption of messages sent between a BlackBerry smartphone and BlackBerry Enterprise Server based on AES or Triple Data Encryption Standard. BES Server also permits great flexibility in adjusting levels of protection to meet the special needs of your environment. Progent's BlackBerry authorized engineers can help your company to choose advanced security features and enable them wirelessly. Examples of these over-the-air selectable security features are:
- Disable a BlackBerry device
- Erase information from a missing or stolen BlackBerry device
- Disable Bluetooth functionality
- Enable internal defenses against malware
BlackBerry BES Server also provides flexibility in determining ways to keep BlackBerry users from loading or executing unsecure or prohibited programs. Progent can assist you to choose blocking techniques like:
- Specify exactly which programs are permitted on the device
- Prevent external programs from allocating persistent memory on the device
- Select what resources third-party software can access on the smartphone
- Restrict the kinds of connections third-party software running on the smartphone can initialize
- Prevent all third-party programs from being loaded or run on the BlackBerry smartphone
Expert BlackBerry Consulting and Technical Support Available Remotely from Progent
Progent's authorized BlackBerry support specialists are available online to deliver prompt assistance to companies in the Durham area or throughout North Carolina. Progent's seasoned remote technical support team has helped businesses resolve network problems and reduce support costs in each state in the United States and built a substantial following of satisfied clients. (Refer to Progent's client testimonials.)
Progent can provide online assistance for a wide selection of technologies associated with RIM BlackBerry software and devices including synchronization, integration with Microsoft Exchange, managing BlackBerry Enterprise Server, and improving mobile security. Major RIM BlackBerry certifications earned by Progent's support professionals include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist your business to perform common technical operations such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching messaging filters, editing user accounts, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to run with your company email software. Progent's certified service professionals can in addition assist your business to resolve a wide array of issues associated with synchronization, device recognition, messaging consistency, web browsing, mobile connectivity, Instant Messaging, PC application configuration, and Desktop Redirector.
As a top innovator in providing nationwide online support for small company networks, Progent offers fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your BlackBerry technical support costs low and, by resolving issues promptly, optimizes the output of your BlackBerry users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills required to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can show you how to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform important tasks such as troubleshooting enterprise activation issues, registering and deleting BlackBerry smartphone clients, activating passwords, configuring over-the-air software loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and restore mechanisms.
Progent's BlackBerry engineers can also assist you to operate administration tools like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and utilizing wireless LANs for activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise system and assist you to define and implement appropriate security options.
Progent's certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Exchange Server architecture for working in conjunction with BlackBerry BES Server or move your BlackBerry solution to the latest version of Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry-certified consultant has expertise in important areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to install and remove BlackBerry smartphone clients on Exchange Server and Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, back up and support storage groups, apply permissions, set up the Mobile Data System and IM, implement push and pull access control lists, manage Exchange Server data flow, create, update, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce management reports to summarize SNMP results.
Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a number of environments such as Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to assist you to design, install, test, repair, and produce documentation for a mobile wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and network requirements analysis, system design, installation strategy and execution, performance optimization, design of a high-availability environment, information backup and disaster recovery consulting, and security engineering.
Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional objectives and to design a wireless system that fits within your IT budget and supports your business plans. Progent can clarify the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's suitability to support a BlackBerry Enterprise Server, assist you to decide which administration approach and physical components meet your requirements, and analyze your messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can make informed choices about alternatives for software editions, server hardware and mass storage, network topology, and application set up.
To maximize network protection, Progent's BlackBerry-certified consultant can assist you to choose and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security engineers to run network-wide security vulnerability and compliance testing and recommend improvements to accommodate your BlackBerry solution.
Contact Progent to Get Help from a BlackBerry-Certified Professional
In order to get in touch with Progent about technical assistance for BlackBerry mobile wireless integration, phone 1-800-993-9400 or refer to Contact Progent.