Consulting and Technical Support Services for BlackBerry Solutions
RIM BlackBerry SupportBlackBerry wireless smartphones were at one time one of the most popular products for maintaining mobile connectivity to messaging, calendars, web applications, and other critical business information. Progent can provide Durham, North Carolina businesses the services of BlackBerry-certified experts who can assist companies to maintain existing BlackBerry deployments or transition smoothly to a more popular mobile solution.

As the sophistication of small business IT technology has expanded, and as the demand for enterprise-class protection, reliability, and recoverability has become the standard for businesses regardless of size, effective deployment and maintenance of BlackBerry technology has become more challenging. To address issues such as data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging servers and company databases, small organizations often resort to external support professionals who offer expertise in BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-certified consultants who can help small organizations to plan, administer, and troubleshoot BlackBerry-based solutions economically and efficiently, doing away with the necessity for an in-house BlackBerry solutions specialist and reducing the expense and hassle of maintaining wireless work groups. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security professionals. This range of experience, combined with Progent's efficient online support capabilities, provides small companies an economical alternative for integrating RIM BlackBerry products seamlessly into their information network.

Progent's experts can help you with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your data and messaging systems work efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous releases of BlackBerry and Microsoft software, set up easy-to-use administration utilities to enable you to monitor and control BlackBerry devices throughout your company, recommend security policies that are right for your business, develop custom wireless applications, and make sure that your network architecture is properly designed to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your regular backup procedures in order that it can be recovered rapidly and thoroughly.

Technical Support for BlackBerry Enterprise Server
Research in Motion's advanced platform for administering big collections of BlackBerry devices is the BlackBerry BES Server. This powerful software allows Exchange Server, Lotus Domino, or Groupwise clients to send and receive emails that are encrypted during wireless transit to provide maximum data protection. BlackBerry BES Server also streamlines a wide selection of key management jobs ranging from smartphone setup and upgrades to mobile security and high availability.

RIM BlackBerry Enterprise Server Configuration Help

Progent's BlackBerry-certified engineers can help you utilize RIM BlackBerry BES Server to perform basic tasks like:

  • Deploy and manage applications
  • Plan device, application, and policy updates
  • Update BlackBerry smartphone software wirelessly
  • Control user settings with BES Server's extensive library of policies

Progent's BlackBerry-certified consultants can also assist your company to utilize BES Server to perform important tasks not supported by the less advanced BlackBerry Enterprise Server Express. These tasks include:

  • Install and manage BlackBerry's fault-tolerant architecture using virtual servers
  • Install BlackBerry devices remotely
  • Set specialized administration roles
  • Automatically track and report on the integrity of your BlackBerry solution

Expert BlackBerry Consulting and Technical Support Available Remotely from Progent
Progent's certified RIM BlackBerry engineers are available remotely to deliver expert technical help to businesses in the Durham area or anywhere in the state of North Carolina. Progent's seasoned remote consulting experts have helped businesses resolve network problems and cut IT service costs in every state in the United States and built a substantial base of loyal clients. (See Progent's customer testimonials.)

Progent can provide online consulting support for a broad selection of issues associated with BlackBerry software and devices including wireless synchronization, integration with Microsoft Exchange, setting up BlackBerry Enterprise Server, and improving wireless security. Important RIM BlackBerry certifications earned by Progent's consulting experts include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent offers the services of a BlackBerry Certified Solution Designer to help your company to design, install, test, repair, and produce documentation for a mobile wireless solution based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class consulting services for BlackBerry technology include business and network needs analysis, system architecture, roll-out strategy and execution, performance tuning, configuration of a fault-tolerant architecture, data backup and business recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical goals and to create a mobile wireless solution that fits within your IT budget and aligns with your business plans. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's suitability to accommodate a BlackBerry Enterprise Server, help your organization to determine which management approach and physical components match your needs, and evaluate your email and messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can make smart decisions about alternatives for software versions, server hardware and storage, network design, and application set up.

To maximize network security, Progent's BlackBerry expert can help you to select and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-certified security engineers to run company-wide security assessment and compliance testing and recommend enhancements to accommodate your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry consultant offers expertise in important technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can assist you to add and remove BlackBerry smartphone users on Microsoft Exchange Server and Windows Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry handhelds and user accounts, archive and manage storage groups, apply permissions, set up the MDS and Instant Messaging, deploy access control lists, manage Microsoft Exchange Server data flow, generate, edit, and assign WLAN and Virtual Private Network configurations, set up SNMP traps, and generate management reports to summarize SNMP data.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a number of environments such as Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Call or Email Progent to Get Support from a BlackBerry-Certified Specialist
In order to ask Progent about professional assistance for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or go to Contact Progent.