Consulting and Technical Support Services for BlackBerry Technology
RIM BlackBerry SupportBlackBerry wireless PDAs were once among the most popular products for achieving mobile access to email, scheduling, web-based programs, and other vital business data. Progent offers Durham, North Carolina businesses the expertise of BlackBerry-certified experts who can assist organizations to manage existing BlackBerry environments or migrate smoothly to a modern smartphone solution.

As the complexity of small business networks has expanded, and as the need for world-class security, reliability, and disaster recovery has become the norm for businesses regardless of size, successful deployment and maintenance of RIM BlackBerry solutions has grown increasingly difficult. To handle issues like security, business continuity, and synchronization of BlackBerry handhelds with diverse messaging servers and shared databases, small organizations frequently turn to outside consulting firms who specialize in BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-certified engineers who can help small organizations to plan, manage, and repair BlackBerry-based environments economically and efficiently, eliminating the necessity for an internal BlackBerry technology expert and reducing the expense and stress of supporting wireless workers. Progent's BlackBerry technology engineers have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This range of knowledge, combined with Progent's proven remote support capabilities, gives small companies an affordable alternative for incorporating RIM BlackBerry technology seamlessly into their IT network.

Progent's experts can help you with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Exchange Server setup so that your database and messaging infrastructure work optimally with BlackBerry BES Server. Progent can also assist you to migrate from older versions of BlackBerry and Microsoft software, configure easy-to-use administration utilities to help you track and control BlackBerry devices across your company, recommend security policies that make sense for your company, develop custom wireless software, and ensure that your IT network architecture is appropriately designed to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry information is incorporated in your scheduled backup procedures in order that it can be recovered rapidly and safely.

Consulting Support for BlackBerry Enterprise Server
RIM's advanced platform for managing large groups of BlackBerry wireless handsets is the BlackBerry BES Server. This powerful tool allows Microsoft Exchange, Lotus Domino, or Novell GroupWise users to transmit and receive emails that are encrypted in wireless transit to ensure optimum data protection. BES Server also simplifies a wide selection of crucial administrative tasks ranging from BlackBerry deployment and upgrades to wireless security and high availability.

BlackBerry Enterprise Server Troubleshooting Help

Progent's BlackBerry-premier engineers can help you use RIM BlackBerry BES Server to perform routine tasks such as:

  • Deploy and manage applications
  • Schedule smartphone, application, and IT policy updates
  • Update BlackBerry device software wirelessly
  • Manage client settings with BES Server's extensive selection of IT policies

Progent's BlackBerry-certified engineers can also assist you to use BES Server to implement important tasks not supported by the entry-level BlackBerry BES Server Express. These procedures include:

  • Set up and support BlackBerry's fault-tolerant infrastructure using virtualization
  • Install BlackBerry devices remotely
  • Set custom management roles
  • Monitor and analyze the overall health of your system

Progent's Online BlackBerry-certified Support is Fast and Economical
For companies in Durham, North Carolina who require quick and economical help from a qualified BlackBerry support expert, Progent offers effective online help from a seasoned support staff who have delivered IT solutions to organizations in each state in the country. (Refer to Progent's customer testimonials.)

Remote support eliminates travel costs and lets engineers fix problems quickly, allowing you to reduce lost productivity. Progent's BlackBerry specialists have been awarded accreditations in all BlackBerry solutions and offer professional support in areas including fixing synchronization issues, setting up BlackBerry BES Server, and designing a protected, high-availability network infrastructure for RIM BlackBerry users. Credentials earned and skill sets mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help your company to design, install, test, troubleshoot, and document a wireless environment based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level engineering services for BlackBerry include business and technology needs analysis, solution design, roll-out strategy and execution, performance tuning, design of a fault-tolerant architecture, information backup and business recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your technical goals and to create a wireless environment that meets your information technology budget and supports your business plans. Progent can clarify the implications of your operational processes on the design of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's suitability to accommodate a BlackBerry BES Server, assist you to decide which administration model and physical components match your requirements, and analyze your messaging system configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices about alternatives for software versions, processors and storage, network architecture, and application configuration.

To maximize system security, Progent's BlackBerry-certified consultant can assist your company to select and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-premier security specialists to perform network-wide security vulnerability and compliance testing and recommend improvements to support your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for deploying, managing, monitoring, and maintaining one or several BlackBerry Enterprise Servers in an email system powered by Exchange Server. Progent's BlackBerry-certified engineer has expertise in key areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to add and remove BlackBerry smartphone users on Exchange and Active Directory, set up, monitor, and administer BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and manage storage groups, configure permissions, install the MDS and IM, deploy access control lists, manage Microsoft Exchange Server data flow, generate, edit, and assign WLAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate reports to summarize SNMP data.

Progent's BlackBerry-certified consultant can support your BlackBerry technology in a number of environments that can include Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent to Get Support from a BlackBerry-Certified Expert
If you wish to contact Progent about technical assistance for BlackBerry mobile wireless integration, call 1-800-993-9400 or visit Contact Progent.