Consulting Support Services for BlackBerry Technology
RIM BlackBerry Support ServicesBlackBerry wireless smartphones were at one time among the most popular products for achieving anytime-anywhere access to email, scheduling, web programs, and other critical business data. Progent can provide Durham, North Carolina companies support from BlackBerry-certified experts who can assist companies to manage their BlackBerry deployments or transition smoothly to a current smartphone solution.

As the sophistication of small company IT technology has expanded, and as the demand for world-class protection, dependability, and disaster recovery has become the standard for businesses of any size, effective integration and maintenance of RIM BlackBerry solutions has become more difficult. To deal with areas such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse email servers and company databases, small businesses frequently turn to external consulting firms who specialize in RIM BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-premier consultants who can assist small businesses to plan, administer, and troubleshoot BlackBerry solutions affordably and efficiently, eliminating the need for an internal BlackBerry solutions expert and reducing the cost and stress of maintaining wireless workers. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified security specialists. This range of knowledge, combined with Progent's efficient online service delivery capabilities, gives small companies an economical solution for incorporating RIM BlackBerry products productively into their information system.

Progent's consultants can help your business with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Exchange Server 2016 setup so that your data and email systems work efficiently with BlackBerry BES Server. Progent can also help you to upgrade from previous versions of BlackBerry and Microsoft technology, set up streamlined management utilities to help you monitor and support BlackBerry smartphones throughout your business, define security policies that are right for your company, develop custom wireless software, and make sure that your IT network infrastructure is properly configured to handle your BlackBerry clients. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your scheduled backup processes so that it can be restored rapidly and safely.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.

Onsite IT Consulting
Progent locations in North Carolina State

City Address Phone Link
Charlotte 101 S Tryon Street
Charlotte, NC 28280
United States
(704) 886-2333 Charlotte Network Support Services
Durham 1101 Slater Rd
Durham, NC 27703
United States
(919) 680-1400 Durham Network Support Services
Greensboro 806 Green Valley Road, Suite 200
Greensboro, NC 27408
United States
(336) 510-0330 Greensboro Network Support Services
Raleigh 4801 Glenwood Ave, Suite 200
Raleigh, NC 27612
United States
(984) 206-8441 Raleigh Network Support Services
Winston-Salem 301 N Main St, #2400
Winston-Salem, NC 27101
United States
(336) 793-9929 Winston-Salem Network Support Services

Integration Support for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies administration and maintenance of RIM BlackBerry wireless handsets, offering a centralized platform for handling critical jobs like smartphone installation, upgrades, and deactivation and providing a solid infrastructure for security and high availability. BlackBerry BES Server delivers seamless integration between Exchange, Groupwise, or IBM Lotus Domino email servers and BlackBerry smartphones and allows remote synchronization.

RIM BlackBerry Enterprise Server Troubleshooting Assistance

BlackBerry Enterprise Server offers a variety of data protection capabilities starting with automatic data encryption of messages sent between a BlackBerry smartphone and BlackBerry Enterprise Server based on AES or Triple Data Encryption Standard. BES Server also permits great flexibility in adjusting levels of protection to meet the special needs of your environment. Progent's BlackBerry authorized engineers can help your company to choose advanced security features and enable them wirelessly. Examples of these over-the-air selectable security features are:

  • Disable a BlackBerry device
  • Erase information from a missing or stolen BlackBerry device
  • Disable Bluetooth functionality
  • Enable internal defenses against malware

BlackBerry BES Server also provides flexibility in determining ways to keep BlackBerry users from loading or executing unsecure or prohibited programs. Progent can assist you to choose blocking techniques like:

  • Specify exactly which programs are permitted on the device
  • Prevent external programs from allocating persistent memory on the device
  • Select what resources third-party software can access on the smartphone
  • Restrict the kinds of connections third-party software running on the smartphone can initialize
  • Prevent all third-party programs from being loaded or run on the BlackBerry smartphone

Expert BlackBerry Consulting and Technical Support Available Remotely from Progent
Progent's authorized BlackBerry support specialists are available online to deliver prompt assistance to companies in the Durham area or throughout North Carolina. Progent's seasoned remote technical support team has helped businesses resolve network problems and reduce support costs in each state in the United States and built a substantial following of satisfied clients. (Refer to Progent's client testimonials.)

Progent can provide online assistance for a wide selection of technologies associated with RIM BlackBerry software and devices including synchronization, integration with Microsoft Exchange, managing BlackBerry Enterprise Server, and improving mobile security. Major RIM BlackBerry certifications earned by Progent's support professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesA Progent BlackBerry Certified Support Specialist can assist your business to perform common technical operations such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching messaging filters, editing user accounts, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to run with your company email software. Progent's certified service professionals can in addition assist your business to resolve a wide array of issues associated with synchronization, device recognition, messaging consistency, web browsing, mobile connectivity, Instant Messaging, PC application configuration, and Desktop Redirector.

As a top innovator in providing nationwide online support for small company networks, Progent offers fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your BlackBerry technical support costs low and, by resolving issues promptly, optimizes the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the skills required to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can show you how to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform important tasks such as troubleshooting enterprise activation issues, registering and deleting BlackBerry smartphone clients, activating passwords, configuring over-the-air software loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and restore mechanisms.

Progent's BlackBerry engineers can also assist you to operate administration tools like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and utilizing wireless LANs for activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise system and assist you to define and implement appropriate security options.

Progent's certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Exchange Server architecture for working in conjunction with BlackBerry BES Server or move your BlackBerry solution to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry-certified consultant has expertise in important areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to install and remove BlackBerry smartphone clients on Exchange Server and Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, back up and support storage groups, apply permissions, set up the Mobile Data System and IM, implement push and pull access control lists, manage Exchange Server data flow, create, update, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a number of environments such as Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to design, install, test, repair, and produce documentation for a mobile wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and network requirements analysis, system design, installation strategy and execution, performance optimization, design of a high-availability environment, information backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional objectives and to design a wireless system that fits within your IT budget and supports your business plans. Progent can clarify the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's suitability to support a BlackBerry Enterprise Server, assist you to decide which administration approach and physical components meet your requirements, and analyze your messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can make informed choices about alternatives for software editions, server hardware and mass storage, network topology, and application set up.

To maximize network protection, Progent's BlackBerry-certified consultant can assist you to choose and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security engineers to run network-wide security vulnerability and compliance testing and recommend improvements to accommodate your BlackBerry solution.

Contact Progent to Get Help from a BlackBerry-Certified Professional
In order to get in touch with Progent about technical assistance for BlackBerry mobile wireless integration, phone 1-800-993-9400 or refer to Contact Progent.

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    Juniper Firewall/VPN Security Contractor

    Progent's Juniper-authorized NetScreen consultants can assist your company to configure and integrate NetScreen 5200 and 5400 routers, migrate from older NetScreen products to the latest Juniper products, and troubleshoot infrastructure issues in all-Juniper or mixed-vendor systems.

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    SCDPM 2012 Deduplication Online Troubleshooting

    Progent's Microsoft-certified consultants can provide online or onsite support to help businesses of all sizes to design, deploy, manage, and repair a backup/recovery solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to upgrade from earlier versions of Data Protection Manager or from another backup system, and Progent can optimize your SCDPM 2012 deployment for on premises, cloud, or hybrid datacenters. Progent can provide occasional support for resolving especially stubborn problems, or full project management support. Progent can also help your business to incorporate SCDPM 2012 into a comprehensive disaster recovery strategy.

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    Microsoft has made a strong effort to enable transparent hybrid ecosystems that combine Office 365 and local Exchange deployments. This allows you to have some Exchange mailboxes located at your physical datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consultants can assist your organization with any phase of designing, implementing and debugging your hybrid Exchange network. Progent's Exchange consultants can provide as-needed support to help you through challenging technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange initiative is carried out on time and within budget.

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    Android ActiveSync Consultants

    Progent's seasoned team of network consultants and subject matter specialists have years of experience delivering online and onsite support for businesses of any size who need to incorporate Android phones into their information systems so that users can communicate and collaborate from anywhere. Progent has the range of know-how to solve network problems that span numerous manufacturers and that entail a mix of older and up-to-date technology. Progent offers budget-friendly online expertise to help you with any stage of planning, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can provide as-needed technical support to assist you to resolve especially challenging IT problems, or Progent can provide outsourced or co-sourced project management services to ensure that you complete strategic IT projects on schedule and within budget. Progent can help with on-premises, cloud-centric, or hybrid networks and offers support for all major operating systems, apps, management utilities and network infrastructure. Progent also offers customized group or one-on-one training to help you manage and operate Android phones and tablets to maximize their business value.

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    Progentís wireless consultants can help small companies design, select, test, install and support protected building-to-building wireless bridges that integrate seamlessly into your existing network while offering a degree of protection that matches or excels wired connections. Progent provides expertise in wireless network technology from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can help you select and deploy the wireless link solutions that fit best with your company needs.

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    Microsoft Windows Server 2012 R2 Hyper-V improves virtualization in important areas such as multitenancy, agile network infrastructure, cloud support, scalability and throughput, and high availability. Progent's Microsoft-certified consulting experts can assist your business to take advantage of Windows Server 2012 R2 Hyper-V to install and maintain virtual servers to cut IT expenses and enhance availability.

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    Windows and Solaris Professional

    Progent's UNIX family support services provide small and mid-size companies and developers support for managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent offers your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This wide range of expertise provides you with an easy one-stop consulting firm to help you create and manage a protected and robust mixed-platform connectivity and communications infrastructure that allows UNIX and Microsoft interoperability by combining Windows with popular versions of UNIX including Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux variations including RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandrake, Debian GNU/Linux, and Slackware Linux.

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    Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP status as a result of thorough testing and extensive work with information security design. ISSAP consultants possess comprehensive understanding of access control mechanisms and techniques, phone system and network infrastructure security, cryptography, needs evaluation, business continuity and disaster recovery planning (DRP), and physical security. Progent's ISSAP-premier security experts can help your company with all phases of architecture security.

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    Exchange 2013 Integration Professionals

    Exchange Server 2013 includes major enhancements to the functionality of its predecessor Microsoft Exchange 2010 and delivers important innovations as well as a revamped architecture. These improvements favorably impact vital areas such as manageability, availability, security, operational costs, teamwork, extensibility, performance, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consulting experts can assist your organization to evaluate the possible advantages of migrating to Exchange 2013, create a cost-effective test and rollout strategy, and train your IT team to maintain your Microsoft Exchange Server 2013 environment. Progent also offers ongoing remote consulting and management for Microsoft Exchange Server 2013.

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    Exchange Server Technology Consulting

    Progent's Microsoft-certified professionals have 20 years of background planning, installing, and supporting messaging systems for businesses in the and across the United States. Progent offers affordable Microsoft Exchange Servers consulting services to ensure that your email system features compliance, service continuity, easy access for off-site and wireless users, time-saving administrative tools, and seamless integration with telecommunications. Progent provides expertise and integration services for Microsoft Exchange 2016, Exchange 2013, Exchange 2010 Server, MS Exchange 2007 Server, Microsoft Exchange 2003 Server, and Microsoft Exchange 2K Server. Progent can also help small or mid-size businesses to migrate to Microsoft Exchange 2016 or Microsoft Exchange 2013 Server.

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    Dynamics GP/Great Plains Support and Integration

    Progentís Microsoft certified consultants provide a variety of consulting services for Microsoft Dynamics GP (formerly Great Plains). Dynamics GP is an accounting and business analysis platform based, like all Microsoft accounting tools, on the expandable and familiar platform of Windows technology. Dynamics GP provides an affordable solution for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is simple to deploy and integrate, and with its modular approach you can purchase only the functions you currently need, with the ability to expand clients and increase capabilities when necessary. Progentís Dynamics GP/Great Plains support engineers can show you how to deploy, configure and manage the latest release of Dynamics GP or upgrade smoothly from an earlier version.

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    If your organization does not need urgent remote help but you think you will require technical services with your network in the near future, you can conserve time and expenses and ensure that the right IT skill will be available when you want it by contacting a Progent sales agent and signing up as a customer. For details, call 800-993-9400 or email

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  • Configuration Services Desktop
    Microsoft Mac and Linux Desktop IT Specialists

    Progent can deliver a wide range of cost-effective support services to help your business to deploy, configure, repair, and administer desktop PCs and laptops powered by Microsoft Windows, macOS and OS X, or various versions of Linux. Progent can offer on-premises or online assistance for single computers or laptops or work with you to plan and carry out a large-scale rollout of new or revised OS software and business applications. Progent can also provide consultants and technicians to help you to plan for and implement an office relocation or consolidation organized to cause the least possible disruption of your productivity.

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  • Development Group Power BI
    Reports Microsoft Report Builder

    Progent offers remote and onsite consulting to help your organization with any phase of business intelligence reporting ranging from troubleshooting or enhancing reports to planning and deploying an advanced BI solution. Progent's management reporting experts can assist your company to support your existing BI system, assist you to upgrade reports and databases from a discontinued reporting platform to a current one, and provide custom online training to meet your specific needs. Progentís management reporting consultants can provide experience in all popular business analytics reporting and visualization tools including the SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot, Power Query and Power View, and Report Builder.

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    24-7 prime infrastructure Online Support

    Progent's Wi-Fi consultants can assist your business to deploy Cisco wireless LAN controllers to manage Wi-Fi LANs of all sizes. Progent can help you to maintain and debug your current Cisco-based Wi-Fi environment or carry out a smooth upgrade to Cisco's modern wireless controller solutions.

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    Wireless Site Survey Support Services

    Progentís Wireless Site Survey makes it easy to plan and implement an 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless LAN adapted to your facilities, offering you a WLAN that has the reception, performance, load-handling capability, Quality of Service, data protection, and roaming capability your company needs. Progent's Wireless Site Survey services are available either as an affordable remote service or as a more detailed on-premises service.

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