Consulting and Technical Support for BlackBerry Technology
BlackBerry Support ServicesBlackBerry mobile PDAs were at one time among the most successful solutions for achieving mobile connectivity to email, scheduling, web programs, and other vital business information. Progent can provide Durham, North Carolina businesses support from BlackBerry-certified professionals who can help businesses to manage existing BlackBerry deployments or transition smoothly to a modern smartphone platform.

As the complexity of small business networks has expanded, and as the need for world-class security, reliability, and disaster recovery has grown to be the norm for businesses regardless of size, successful integration and support of RIM BlackBerry solutions has become increasingly challenging. To address areas such as security, business continuity, and synchronization of BlackBerry PDAs with diverse email servers and shared databases, small businesses often turn to outside support professionals who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-premier engineers who can assist small businesses to plan, administer, and troubleshoot BlackBerry environments affordably and efficiently, eliminating the requirement for an internal BlackBerry solutions expert and lowering the cost and hassle of maintaining mobile workers. Progent's BlackBerry technology specialists have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security specialists. This breadth of experience, coupled with Progent's proven online service delivery model, provides small businesses an economical solution for incorporating BlackBerry products seamlessly into their information network.

Progent's consultants can help your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Exchange Server 2016 setup so that your database and messaging systems work efficiently with BlackBerry BES Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft technology, set up streamlined management tools so you can monitor and control BlackBerry smartphones across your company, recommend security policies that are right for your company, develop custom mobile software, and make sure that your network architecture is appropriately configured to handle your BlackBerry clients. Also, Progent's business continuity specialists can help ensure that your BlackBerry information is included in your scheduled backup processes so that it can be restored quickly and thoroughly.

Integration Expertise for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies administration and support of BlackBerry smartphones, providing a single solution for handling key tasks such as smartphone installation, updates, and deactivation while also offering a strong foundation for data protection and fault tolerance. BlackBerry BES Server supports seamless integration between Microsoft Exchange Server, Novell GroupWise, or Domino email servers and BlackBerry smartphones and supports wireless synchronization.

RIM BlackBerry Enterprise Server Integration Support

BlackBerry Enterprise Server provides a wealth of security options starting with advanced encryption of messages transmitted between a BlackBerry device and BlackBerry Enterprise Server using AES or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also permits great flexibility in selecting degrees of security to match the special requirements of your company's environment. Progent's BlackBerry certified engineers can help your company to choose advanced security features and activate them remotely. Examples of these wirelessly selectable security features include:

  • Disable a smartphone
  • Wipe data from a lost device
  • Lock out Bluetooth functionality
  • Activate built-in protection against malicious attacks

BlackBerry BES Server also provides flexibility in selecting ways to prevent mobile users from loading or executing unsecure or unauthorized programs. Progent can assist you to select blocking techniques such as:

  • List exactly what applications are allowed on the device
  • Prevent external applications from allocating persistent storage on the smartphone
  • Select what resources third-party programs can access on the BlackBerry smartphone
  • Limit the kinds of connections external software running on the smartphone can establish
  • Block all external programs from being loaded or run on the BlackBerry device

Progent's Remote BlackBerry-certified Technical Support is Quick and Affordable
For businesses in Durham, North Carolina who require quick and economical access to a certified RIM BlackBerry support expert, Progent provides efficient online help from a veteran support team who have provided network solutions to organizations in each state in the United States. (Refer to Progent's customer testimonials.)

Online support eliminates travel costs and lets engineers fix technical issues rapidly, allowing you to minimize lost productivity. Progent's RIM BlackBerry consultants have earned accreditations in the entire range of BlackBerry solutions and can provide expert support in fields such as resolving synchronization issues, setting up BlackBerry BES Server, and creating a secure, high-availability network infrastructure for RIM BlackBerry users. Certifications held and practice areas mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
Blackberry ExpertsA Progent BlackBerry Certified Support Specialist can assist your business to perform common technical functions including setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters and auto-signature, changing user accounts, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your company messaging software. Progent's certified service professionals can also help your company to resolve a wide array of problems concerning synchronization, device detection, messaging consistency, web access, mobile connectivity, Instant Messaging, desktop application configuration, and BlackBerry Desktop Redirector.

As a leader in providing countrywide remote help for small company IT networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your mobile technical support costs at a minimum and, by solving problems quickly, optimizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry expert can help you to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important tasks such as resolving enterprise activation problems, registering and removing BlackBerry device users, setting activation passwords, configuring wireless program loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.

Progent's BlackBerry consultants can also show you how to use management software like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and using WiFi for activation. Also, Progent can explain the function of operational policies in the BlackBerry BES system and assist you to define and install appropriate security options.

Progent's certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Microsoft Exchange Server infrastructure for working in conjunction with BlackBerry BES Server or move your BlackBerry solution to the most recent version of Microsoft Exchange Server.

Call or Email Progent for Support from a RIM BlackBerry-Certified Professional
If you wish to get in touch with Progent about consulting help for BlackBerry mobile wireless solutions, call 1-800-993-9400 or refer to Contact Progent.