Enlarging your at-home workforce can have a major effect on IT infrastructure, security, and company processes. Progent has 20 years of background helping small and mid-size businesses to design, deploy, manage, tune, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Durham organization to pick the appropriate tools and adhere to leading practices in creating and maintaining a safe virtual office ecosystem for teleworkers that facilitates teamwork and returns maximum value. Progent offers support services that go from as-needed guidance for helping you over challenging technical roadblocks to full project management to help you successfully complete mission-critical initiatives.

Progent can assist Durham, North Carolina businesses to with any facet of creating a high-performing telecommuting ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk services, security monitoring, data protection solutions, and centralized management.

Infrastructure for a Remote Workforce
Configuring the network infrastructure needed for an at-home work environment can be particularly complicated if you have to accommodate a mix of personal equipment like desktop computers and notebooks, routers, and wireless appliances from different vendors and with a variety of operating systems and firmware levels. Progent's experience delivering remote support for both outdated and current technologies in remote office venues allows you to make cost-effective use of your available infrastructure and provides you with ready access to expertise for making essential updates. Services available from Progent to help your company to create a high-functioning telecommuting ecosystem include:

  • VPN technology allows you to create a secure tunnel for authenticated at-home workers to access IT assets situated at your company datacenter or in the cloud. Progent can help your company to deploy and maintain VPN connections between your teleworkers and your various IT resources by providing online VPN integration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall consultants can assist your at-home workers to set up Cisco's popular AnyConnect software for secure VPN tunneling for a broad selection of endpoint devices including Windows, macOS, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure products allow an at-home worker to view and interact with a remote computer's desktop. This provides network managers more control over the computing ecosystem of telecommuters and offers remote users a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers attach at-home computer networks to the Internet and typically support VPN connections, local Wi-Fi networks, and firewall services. Progent can provide top-tier remote support for configuring home routers from a range of vendors. See router configuration support from Cisco-certified consultants.
  • Home Wi-Fi networks, typically shared by the whole family and guests, are frequently used by at-home employees to connect to their Internet router for work. This can create throughput as well as cybersecurity issues. Progent can assist businesses to mitigate these problems by providing services that include Cisco Aironet configuration consulting, Cisco Meraki WiFi deployment consulting, and Ubiquiti wireless access point setup assistance.
  • Internet connectivity solutions affect the speed and reliability of connections between at-home workers and the corporate data center. Line-of-business applications may require backup Internet connections in case the normal connection fails. Progent offers guidance for identifying service providers, picking appropriate bandwidth and data volume bundles, and setting up fault-tolerant Internet connections. Refer to Internet connectivity integration services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining a productive telecommuter environment for your Durham, North Carolina organization, call 1-800-993-9400 or go to Contact Progent.



An index of content::

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    SQL Server 2014 incorporates major improvements in key areas including performance, availability, security, and cloud readiness. SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory technology that works transparently across all types of applications including Online Transaction Processing (OLTP), data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective remote and onsite services such as system design, deployment, administration, troubleshooting, and software development services to enable businesses of all sizes to realize fast return from their SQL Server 2014 investment.

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    Progent's certified professionals can help you to assess the benefits of Microsoft Windows Server 2012 R2 for your company, develop test environments and rollout plans, tune your infrastructure for local, multi-location, cloud-based, and hybrid datacenters, train your IT management team, create a corporate-wide security strategy, automate IT administration, assist with creating applications, and build and validate a disaster recovery/business continuity plan.

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    Progent's expert consultants can show you how to design and deploy a smooth in-place Exchange Server 2007 migration strategy that avoids network downtime, simplifies ongoing support requirements, and makes your Microsoft Exchange Server 2007 easy to administer. For complex multiple server or multi-site upgrades, Progent has the experience to complete your project quickly and economically. Progent's Microsoft Exchange Server 2007 help, repair, and design offerings include expertise with the configuration of third-party add-ons to Exchange 2007 Server and the design of unified messaging solutions based on Exchange Server 2007.

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    Progentís computer outsourcing services for small businesses feature planning Windows XP, .NET, and Microsoft BackOffice systems, coordinating upgrades to Microsoft Windows XP, Windows 2003 Server, Active Directory, and Microsoft Exchange Server 2003, Help Desk services, online and in-person repair, fixing stubborn IT problems, and creating a company-wide security strategy. Progent can show you how to enhance system reliability and performance with non-stop technologies, resilient network architecture, and proactive network monitoring. Progent also offers special project help for major migrations and can assist with requirements assessment, product inventory, BOM production, vendor qualification, purchasing coordination, and full documentation. Progentís computer outsourcing service also features training for office productivity programs such as Microsoft Office XP.

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    The Progent Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center is available for piloting line-of-business applications, developing cost-effective system upgrade procedures, evaluating and tuning performance, planning or verifying business continuity solutions, mitigating compatibility problems, and establishing training environments for the latest technologies. For Progent customers without sufficient internal resources to assemble proper test environments, Progent's Test and Training Lab cuts capital outlay and technical risk while keeping critical network projects on schedule.

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    Progent can assist small and medium-size organizations to configure and debug teleconferencing solutions to enable their teleworkers to interact productively with teammates and customers.

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  • After Hours Technology Consulting Services Microsoft Exchange 2016 Migration
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    Progent can assist your business in all phases of your upgrade to Microsoft Exchange 2016 such as planning high availability (HA) system topology for a local, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V design; determining mass storage requirements for your virtual machines, databases and logs; setting up hardware load balancing (HLB) for high-availability CAS services; planning, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client remediation with Office desktop or Office 365; and setting up Outlook on the web.

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  • System Center 2012 Operations Manager Professional SCOM 2012 Infrastructure Monitoring Technical Consultant
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  • Expert Microsoft Certified SMS Migration Remote Technical Support
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    Progentís Microsoft certified experts offer small and medium size businesses world-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables companies to install important applications quickly and automatically to appropriate users, reduce product costs and stay compliant by determining patterns of usage, improve Windows protection by improving your awareness of weak points and by installing critical updates, manage your mobile workforce through industry standards independent of connection or location, and lower operational expenses by efficiently exploiting the management capabilities built into Windows. Progentís SMS engineers can help you use SMS effectively for automated software and application installation, security patch administration, and resource monitoring management including software and hardware inventory.

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  • Consult Lync Server 2013 video conferencing
    24-Hour Lync Server 2013 Persistent Chat Consultancy

    Lync Server 2010 supports Instant Messaging, Real Presence, voice/video conferencing, desktop collaboration, as well as VoIP and traditional public switched telephone network telephony. Lync 2010 can extend the capability of Exchange, SharePoint Server and Office desktop or Office 365 and simplify administration through integration with Active Directory. Lync can also cut expenses by eliminating VoIP hardware and subscription fees, PBX systems, or legacy video conferencing technology. Progent's certified unified communications experts offer online and on-premises support services to assist your company to maintain and repair your current Lync 2010 environment or assess the benefits of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's new release of the product. Progent can also assist your organization to plan and execute a smooth Skype for Business upgrade.

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  • Windows Server 2019 Hyper-V On-site Technical Support
    Windows Server 2019 LEDBAT Consultants

    Progent's certified Windows Server 2019 experts can help your organization to design and implement an efficient migration to Windows Server 2019 using existing system architecture or a cloud-hosted or hybrid model. Windows Server 2019 delivers major enhancements in scale, speed, ease of management, virtualization, cybersecurity, hybrid on-prem plus cloud integration, resilience, and Linux support.

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  • Internet Connection Professionals
    Consulting Internet Connection

    Progent can provide the cost-effective services of online Internet connectivity experts to assist your company to assess or enhance your ISP services so your Internet access solution matches your business requirements. Support services provided by Progent include evaluation of your existing bandwidth utilization, vendor and plan comparison and selection, network provisioning, and managing a smooth switchover to a different carrier and/or service arrangement. Provisioning can include optimizing current routers and switches and deploying new ones, setting up firewalls, and upgrading fault-tolerant BGP configurations.

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  • 24/7 Windows and Solaris Consultant Services
    Windows and Solaris On-site Technical Support

    If your company is developing UNIX or Linux applications on a network that includes Windows-based servers, desktops, and office applications, Progent offers comprehensive information technology outsourcing that allows you to focus on your area of high-value know-how while avoiding the continual hassle of maintaining your company information system. By using automated network monitoring and by providing remote and on-site assistance as your company needs it, Progent represents an economical way for managing an IT network that features excellent availability, security, and performance. Progent's developer support offerings feature full-service information technology outsourcing, virtual server infrastructure, remote and in-person support and troubleshooting, 24x7 monitoring services, and Contact Center outsourcing.

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  • Windows 2003 Server Online Support Microsoft Consultant Services Windows Server 2003
  • Remote Workforce Durham Consulting and Support Services - Infrastructure Consulting Durham Research Triangle
  • Windows 2008 Server Recovery Services Durham County North Carolina Windows Server 2019 Contractor
  • Windows Server 2012R2 Hyper-V Outsourcing Windows Server 2012 R2 Cloud Consult
  • Windows Server 2016 Disaster Recovery Online Support Technical Support Windows Server 2016
  • Windows Server Essentials Compliance Consulting Windows Server Essentials Server Backup Engineers
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