Expanding your remote workforce may have a major impact on IT infrastructure, cybersecurity, and company processes. Progent has two decades of experience assisting businesses of all sizes to plan, configure, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Durham company to pick the appropriate technologies and adhere to leading practices in creating and maintaining a secure virtual ecosystem for teleworkers that facilitates teamwork and returns top value. Progent can provide support services that go from on demand expertise for helping you over challenging IT roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can help Durham, North Carolina companies to succeed with any facet of building a high-performing work-from-home environment by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk outsourcing, cybersecurity, data protection solutions, and streamlined management.

Network Infrastructure for Telecommuters
Integrating the physical and software infrastructure needed for an at-home work environment can be especially challenging if you have to manage a mix of worker-owned hardware like PCs and laptops, routers, and Wi-Fi APs from various manufacturers and with a variety of OS software and firmware releases. Progent's experience providing remote help for both legacy and current IT products in virtual office solutions allows you to make efficient use of your available infrastructure and provides you with ready access to top-tire consultants for implement necessary upgrades. Services available from Progent to help your company to create a high-functioning work-at-home ecosystem include:

  • VPN technology makes it possible to establish a safe tunnel for authorized at-home employees to use IT resources located at your company datacenter or in the cloud. Progent can assist your company to configure and manage VPN access between your teleworkers and your key network resources by providing online VPN configuration support. For organizations using Cisco's ASA security appliances, Progent's Cisco ASA Firewall experts can assist your remote workers to utilize Cisco's AnyConnect client software for safe VPN connections for a wide range of devices including Windows, macOS, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure products allow an at-home worker to see and interact with a data center PC's desktop. This technology gives network managers more control over the digital ecosystem of telecommuters and ensures them a familiar work experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach at-home networks to the Internet and support VPN connections, home Wi-Fi connectivity, and firewalls. Progent can provide expert remote support for configuring home routers from a range of manufacturers. See router configuration services from Cisco-certified experts.
  • Home Wireless networks, typically shared by the whole family and guests, are commonly utilized by telecommuters to connect to their Internet router for work. This can create throughput and security issues. Progent can help businesses to mitigate these problems by providing expertise that include Cisco Aironet configuration consulting, Cisco Meraki wireless deployment expertise, and Ubiquiti Unifi wireless access point setup help.
  • Internet access solutions affect the performance and reliability of connections between at-home workers and the company data center. Vital processes might require redundant Internet connections in the event the normal connection fails. Progent can provide guidance for selecting service providers, selecting appropriate bandwidth and data volume packages, and configuring redundant Internet connections. See Internet connectivity solutions.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient work-from-home solution for your Durham, North Carolina organization, phone 1-800-993-9400 or visit Contact Progent.