Expanding your at-home workforce may have a significant impact on network infrastructure, security/compliance, and corporate processes. Progent has 20 years of experience assisting SMBs to design, deploy, administer, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Durham company to select the appropriate tools and adhere to leading practices in building and maintaining a safe virtual office ecosystem for teleworkers that promotes collaboration and delivers top business value. Progent can provide services ranging from as-needed expertise for helping you past challenging IT bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent can assist Durham, North Carolina organizations to succeed with any aspect of building a high-functioning telecommuting environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk services, endpoint security, data protection solutions, and unified management.

Network Infrastructure for a Remote Workforce
Setting up the network infrastructure needed for a remote workforce can be particularly complex if you must manage a mix of worker-owned hardware such as PCs and notebooks, Internet routers, and Wi-Fi appliances from an assortment of vendors and with a mix of operating systems and firmware levels. Progent's background delivering online support for both outdated and modern IT products in virtual office solutions allows you to make cost-effective use of your available network infrastructure and offers ready access to top-tire consultants for making essential updates. Services available from Progent to assist your company to implement a productive work-at-home ecosystem include:

  • Virtual Private Network connectivity allows you to create a secure tunnel for authenticated remote workers to use IT resources situated at your company data center or in a public cloud. Progent can help you to deploy and maintain VPN connections between your at-home workforce and your key network resources by providing remote VPN configuration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall experts can assist your at-home workers to utilize Cisco's popular AnyConnect software to provide secure VPN tunneling for a broad range of devices such as Microsoft Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure platforms allow an at-home worker to view and use a remote computer's desktop. This gives IT managers substantial control over the computing ecosystem of telecommuters and offers them a consistent and more productive experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
  • Routers attach home computer networks to the Internet and typically support VPN connections, home wireless networks, and firewalls. Progent can provide top-tier online consulting for deploying routers from all major manufacturers. See router configuration services from Cisco-certified consultants.
  • Home Wireless networks, often shared by an entire household and visitors, are commonly utilized by telecommuters to connect to their router for work. This can create performance as well as security issues. Progent can assist you to mitigate these problems by delivering expertise that include Cisco Aironet configuration consulting, Cisco Meraki WiFi deployment expertise, and Ubiquiti WiFi access point integration help.
  • Internet connectivity methods affect the speed and availability of connections between telecommuters and the corporate data center. Business-critical processes might require backup Internet access in the event the primary connection fails. Progent can provide guidance for identifying Internet service providers, choosing sensible service bundles, and integrating redundant Internet access. Refer to Internet connectivity solutions.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing a productive work-from-home solution for your Durham, North Carolina business, call 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Progent's Solaris platform support services provide small and mid-size businesses and developers support for administering and maintaining Sun Solaris systems that run with Microsoft-powered networks. Progent can give your business access to Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISM certification. This wide array of experience offers you an easy one-stop consulting firm to help you build and manage a secure and robust cross-platform connectivity and communications environment that supports Solaris and Microsoft interoperability by combining Microsoft Windows with popular variants of UNIX such as Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO, and SGI/Irix or leading Linux platforms such as RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.

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    Progent can assist companies of all sizes to move all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline IT administration and reduce hardware investments. Microsoft Azure offers a comprehensive library of public cloud services and Progent can assist you to understand the advantages and restrictions of different cloud networking architectures supported by Azure. Progent can show you how to administer cloud-resident or hybrid cloud and on-premises apps and resources and make sure you avoid the common errors small organizations make when moving to a public cloud. Progent can help you to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, handle authentication with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also help you to configure perimeter firewalls and VPN connections and to integrate iPhones and iPads and Android smartphones and tablets.

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    The Progent Test and Training Lab located at the QTS Internet Data Center is available for piloting mission-critical applications, creating efficient migration procedures, assessing and optimizing performance, designing or validating business continuity strategies, resolving compatibility issues, and building training environments for the latest technologies. For Progent customers who lack sufficient in-house resources to configure effective pilot environments, the lab cuts capital outlay and engineering risk and helps keep critical network projects on schedule.

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