Enlarging your at-home workforce can have a significant impact on network infrastructure, cybersecurity, and company culture. Progent has two decades of background assisting SMBs to plan, deploy, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Durham company to select the appropriate tools and follow leading practices in building and operating a secure virtual office ecosystem for telecommuters that promotes collaboration and delivers maximum business value. Progent can provide support services that go from as-needed expertise for getting you past challenging technical bottlenecks to comprehensive project management to help you carry out mission-critical tasks.

Progent's consultants can assist Durham, North Carolina companies to with any aspect of building a high-functioning work-from-home environment by delivering infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk augmentation, data security, backup/restore solutions, and unified management.

Network Infrastructure for Telecommuters
Setting up the physical and software infrastructure required to support a remote workforce can be especially complex if you must accommodate a combination of personal equipment like PCs and notebooks, Internet routers, and wireless APs from various manufacturers and with a variety of operating systems and firmware releases. Progent's experience providing remote support for both outdated as well as modern IT products in remote office solutions enables you to make efficient use of your existing network infrastructure and provides you with fast access to top-tire consultants for making essential updates. Services available from Progent to assist your company to implement a productive telecommuting ecosystem include:

  • Virtual Private Network connectivity allows you to create a safe tunnel for authenticated remote workers to use IT assets situated at your corporate datacenter or in the cloud. Progent can help you to deploy and manage VPN access between your teleworkers and your various IT resources by providing remote VPN integration support. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA experts can assist your at-home workers to set up Cisco's popular AnyConnect client software to provide secure VPN tunneling for a wide range of endpoint devices including Windows, macOS, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) products allow an at-home worker to view and interact with a remote computer's desktop. This gives network managers significant control over the computing ecosystem of at-home employees and ensures them a familiar experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
  • Routers attach home computer networks to the Internet and support VPN tunnels, home wireless connectivity, and firewall services. Progent offers top-tier online support for integrating home routers from a range of vendors. See router integration support from Cisco-certified experts.
  • Home Wi-Fi networks, often shared by an entire household and visitors, are frequently utilized by at-home employees to connect to their Internet router for work. This can create performance and cybersecurity issues. Progent can help businesses to resolve these issues by delivering services that include Cisco Aironet integration expertise, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti WiFi access point setup help.
  • Internet connectivity methods impact the speed and availability of connections between telecommuters and the company network. Vital applications may demand redundant Internet connections in case the primary connection breaks. Progent offers expertise for picking ISPs, choosing sensible service packages, and setting up high-availability Internet connections. Refer to Internet connectivity solutions.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing an efficient telecommuter environment for your Durham, North Carolina organization, phone 1-800-993-9400 or visit Contact Progent.