Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Durham
ProgentProgent's consulting services for IT service organizations in Durham North Carolina enables you to provide your customers Progent's consulting and Help Desk support under your brand as a seamless extension of your regular network services team. This can put you on the fast track to grow your client base, flesh out your service offerings, create happy customers, and increase your bottom line.

Progent's nationwide team of network experts, desktop support specialists, network administrators, and data security consultants have acted as transparent supplements to the IT staffs of some of the country's biggest IT service firms. Progent's breadth and depth of technical knowledge allows you to add to the capabilities of your IT support practice, and Progent's close integration with your support team helps you promote and preserve your branding.

Progent is a network consulting company with two decades of experience providing online consulting services to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any private computer services company in the world. Progent has delivered online IT support and consulting to customers in every state in the U.S. (Refer to recommendations from Progent's clients.)

Providing Progent's Services Under Your Own Brand
Progent's reseller program for IT service firms offers transparent resale to your clients of professional services. Progent bills you exclusively and works under your instructions to provide your clients support services under your branding. In addition, Progent offers an affordable Off-hours Support Program for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind an efficient Help Desk. But modern ticketing platforms are not only costly to license and staff, but challenging to set up and manage. Small or niche IT support firms rarely have the required resources. Progent's Call Center and ticketing program offers IT service organizations a practical way to keep their custom branding while providing their customers world-class desktop support built around a best-of-breed ticketing platform and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing program for IT service organizations takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop services staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing system. The features offered with Progent's Service Desk and ticketing solution enable you to expand your support workload, the diversity of technical issues your company can handle, the number of locations you can service, and your hours of availability.

Important features of Progent's Help Desk and ticketing solution for IT service organizations include:

  • Progent's remote desktop support group delivers Level 1 end user assistance with 1-hour service level agreement to begin work during normal work hours.
  • Normal support hours are from 5am to 7pm PST, five days a week.
  • Extended support is available at additional cost.
  • Optional onsite support in larger metro areas is available across the country at additional cost.
  • You keep complete control of your clients and billing.
  • Your customers submit requests through your custom branded Internet portal, an 800 number, or by sending a message to your designated email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
For additional information on Progent's Service Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for network service firms allows you to become a single source for practically all technical expertise your customers may need. You can build your staff and core IT skills at your own pace without being forced to say no to opportunities owing to a lack of in-house expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless extension of your internal IT service group, responding to your direction, and invoices you instead of your customer.
  • By-the-Minute Billing: Progent charges by the minute to minimize costs.
  • Extensive Documentation: Progent uses an advanced service documentation system to ensure that all services performed are fully documented. This makes it easy for your IT support organization to transfer service responsibilities to internal consultants when you have sufficient people and appropriate technical skills.
Key advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Practice: You can quickly and efficiently accept more jobs outside your core fields of expertise and serve additional geographies without assuming the risks associated with expanding your full-time staff too rapidly.
  • Re-enforce Your Name: You can improve your mind share as a full-spectrum network support firm by delivering more services to more clients using your own brand.
  • Add to Your IT Support Catalog: Progent offers world-class support in a wide array of IT disciplines and can be a reliable reservoir of skills for growing your IT service business.
  • Fast Problem Escalation: With a sizable roster of senior IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
  • Make Your Customers Satisfied: Happy clients keep coming back. By joining with Progent, you can keep delivering solutions without ever forcing clients to seek expertise from other support firms.
  • Online Technical Support Professionals: For two decades, Progent has delivered remote IT support ranging from Call Center services to high-level consulting. Effective remote support saves money while delivering quick results.
  • Major Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned top certifications including CISSP, CISA, and CRISC. Find out more details about Progent's industry certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Durham, North Carolina Businesses
Progent's nationwide roster of certified engineers offers Durham, North Carolina businesses a wide array of online consulting and debugging services. Practice areas offered under Progent's reseller program for network service organizations include:

Learn More Details About Progent's Consulting Support for IT Service Providers in Durham, North Carolina
To learn additional information about Progent's consulting program for network service organizations in Durham, North Carolina, call 1-800-993-9400 or see Contact Progent.