Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Durham
Progent's consulting support for network service organizations in Durham North Carolina enables you to provide your customers Progent's consulting expertise and Help Desk Call Center support under your company's brand as a transparent supplement to your in-house network support team. These services can put you on the fast track to grow your revenue, fill out your service catalog, create happy clients, and increase your bottom line.
Progent's team of network infrastructure engineers, desktop support specialists, network administrators, and data security professionals have worked as seamless expansions to the IT groups of some of the world's biggest IT support firms. Progent's breadth and depth of expertise enables you to broaden the scope of your IT service practice, and Progent's transparency helps you strengthen and preserve your company's brand.
Progent is a network support company with two decades of background delivering remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network experts of any private IT support firm in the world. Progent has provided online technical support and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's clients.)
Using Progent's Support Services With Your Branding
Progent's reseller program for IT service providers features seamless resale to your clients of world-class IT services. Progent bills your firm exclusively and performs under your instructions to provide your clients support services under your branding. Also, Progent offers an affordable Extended Hours Support Program for customers who need access to 24x7 support.
Help Desk and Ticketing for Network Service Organizations
Ticketing is fundamental to an effective Help Desk. But modern ticketing platforms are not only expensive to acquire and staff, but challenging to configure and maintain. Small or niche IT support firms rarely have the necessary resources. Progent's Service Desk and ticketing program gives IT support firms an affordable way to keep their own branding while providing their clients responsive desktop support backed by an advanced ticketing platform and supplemented by fast escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT support organizations leverages Progent's investments in advanced ticketing technology, an online desktop support staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish data interchange with your current ticketing system. The features offered with Progent's Service Desk and ticketing program allow your IT service firm to increase your physical and virtual support volume, the diversity of technical issues your company can handle, the number of geographies you can service, and your hours of availability.
Key features of Progent's Call Center and ticketing solution for IT service firms include:
Progent's Consulting for Network Service Firms
Progent's consulting for network service firms allows you to act as a single point of contact for virtually all IT expertise your customers may require. You can grow your staff and core IT skills at your own pace without being forced to say no to opportunities owing to a lack of expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Providers include:
Progent's Practice Areas for Durham, North Carolina Organizations
Progent's seasoned roster of certified consultants can deliver Durham, North Carolina companies a wide range of remote consulting and debugging services. Practice areas covered under Progent's consulting program for network service providers include:
Find Out More About Progent's Reseller Program for IT Service Firms in Durham, North Carolina To learn more information about Progent's consulting support for network service organizations in Durham, North Carolina, call 1-800-993-9400 or see Contact Progent.