Progent's Consulting, Help Desk, and Ticketing Support for Network Service Providers in Durham
ProgentProgent's consulting support for network service firms in Durham North Carolina enables your company to provide your customers Progent's consulting expertise and Help Desk Call Center support with your company's own branding as a seamless extension of your in-house IT support team. This can ease the way for you to grow your revenue, close gaps in your service offerings, create happy clients, and improve your bottom line.

Progent's team of network infrastructure engineers, PC support technicians, network admins, and cybersecurity professionals have acted as transparent expansions to the support staffs of some of the country's biggest IT service businesses. Progent's breadth and depth of expertise enables you to broaden the scope of your IT support business, and Progent's close integration with your support team lets you promote and protect your branding.

Progent is a network consulting firm with 20 years of background providing online expertise to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network engineers of any independent computer support firm in the world. Progent has provided remote technical support and consulting to customers in every state in the country. (Refer to testimonials from Progent's clients.)

Providing Progent's Support Services Under Your Branding
Progent's reseller program for IT service providers offers seamless resale to your customers of world-class IT services. Progent invoices your firm exclusively and works under your direction to deliver your clients consulting and support services under your brand. Also, Progent has an affordable Off-hours Support Program for clients who need 24x7 technical support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing is the enabling technology behind an efficient IT Call Center. But enterprise-grade ticketing platforms are not only expensive to acquire and staff, but difficult to set up and maintain. Smaller IT support companies do not have the necessary resources. Progent's Call Center and ticketing solution offers IT support organizations an economical way to keep their custom branding while delivering their customers responsive desktop support built around a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing solution for IT service firms leverages Progent's investments in advanced ticketing software, a remote desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing solution allow your IT service firm to increase your physical and virtual support workload, the range of technical issues your company can handle, the number of geographies you can service, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT service firms include:

  • Progent's online desktop service group delivers Level 1 end user help with 1-hour service level agreement to begin work during standard work hours.
  • Standard service hours are 5am to 7pm PST, five days per week.
  • Extended support is offered at extra cost.
  • Optional onsite service in major metro areas is available across the country at extra cost.
  • You retain full control of your customers and billing.
  • Your clients enter incident reports via your branded Internet portal, an 800 number, or by sending a request to your assigned mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated remotely while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
For more information on Progent's Service Desk and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service providers allows your support team to act as a sole point of contact for virtually all IT expertise your clients may need. You can build your staff and core IT skills at your own pace without being forced to turn down opportunities owing to a gap in in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless extension of your internal support team, responding to your coordination, and invoices your firm rather than your client.
  • By-the-Minute Billing: Progent charges by the minute to minimize costs.
  • Detailed Reporting: Progent utilizes an advanced reporting system to make sure all services performed are thoroughly described. This enables you to transfer account responsibilities to in-house consultants when you have enough staff and relevant technical skills.
Key advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Practice: You can easily and safely take on additional jobs outside your core areas of expertise and open additional geographies without exposure to the risks associated with increasing your head count too quickly.
  • Re-enforce Your Name: You can improve your mind share as a comprehensive network service provider by delivering more solutions to more customers under your own company name.
  • Flesh Out Your IT Support Portfolio: Progent offers world-class support in a wide range of technologies and can be a reliable reservoir of skills for growing your IT service operations.
  • Rapid Escalation: With a large roster of senior IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
  • Make Your Customers Satisfied: Happy clients stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for expertise outside the fold.
  • Remote Technical Support Professionals: For 20 years, Progent has delivered online IT support ranging from Call Center services to high-level consulting. Effective online service cuts costs and produces fast results.
  • Advanced Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's industry certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Durham, North Carolina Organizations
Progent's nationwide roster of certified engineers can provide Durham, North Carolina businesses a wide array of remote consulting and troubleshooting services. Practice areas covered under Progent's consulting program for network service organizations include:

Learn More Details About Progent's Reseller Support for Network Service Organizations in Durham, North Carolina
To learn more details about Progent's consulting program for IT service firms in Durham, North Carolina, call 1-800-993-9400 or visit Contact Progent.