Durham Consulting Experts for Network Service Firms
Transparent Temporary Support Staff Assistance
Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Durham
Progent's consulting support for network service organizations in Durham North Carolina enables you to provide your customers Progent's consulting expertise and Help Desk Call Center support under your company's brand as a transparent supplement to your in-house network support team. These services can put you on the fast track to grow your revenue, fill out your service catalog, create happy clients, and increase your bottom line.
Progent's team of network infrastructure engineers, desktop support specialists, network administrators, and data security professionals have worked as seamless expansions to the IT groups of some of the world's biggest IT support firms. Progent's breadth and depth of expertise enables you to broaden the scope of your IT service practice, and Progent's transparency helps you strengthen and preserve your company's brand.
Progent is a network support company with two decades of background delivering remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network experts of any private IT support firm in the world. Progent has provided online technical support and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's clients.)
Using Progent's Support Services With Your Branding
Progent's reseller program for IT service providers features seamless resale to your clients of world-class IT services. Progent bills your firm exclusively and performs under your instructions to provide your clients support services under your branding. Also, Progent offers an affordable Extended Hours Support Program for customers who need access to 24x7 support.
Help Desk and Ticketing for Network Service Organizations
Ticketing is fundamental to an effective Help Desk. But modern ticketing platforms are not only expensive to acquire and staff, but challenging to configure and maintain. Small or niche IT support firms rarely have the necessary resources. Progent's Service Desk and ticketing program gives IT support firms an affordable way to keep their own branding while providing their clients responsive desktop support backed by an advanced ticketing platform and supplemented by fast escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT support organizations leverages Progent's investments in advanced ticketing technology, an online desktop support staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish data interchange with your current ticketing system. The features offered with Progent's Service Desk and ticketing program allow your IT service firm to increase your physical and virtual support volume, the diversity of technical issues your company can handle, the number of geographies you can service, and your hours of availability.
Key features of Progent's Call Center and ticketing solution for IT service firms include:
- Progent's online desktop service group provides Level 1 end user assistance with 1-hour SLA to begin work during standard business hours.
- Normal support hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended hours support is available at extra cost.
- Optional on-premises support in major metros is offered across the US at extra cost.
- You have complete control of your customers and billing.
- Your customers enter service requests through your branded web portal, a toll-free number, or by sending a request to your assigned email address.
- Every end user request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated online while they are active.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
Progent's Consulting for Network Service Firms
Progent's consulting for network service firms allows you to act as a single point of contact for virtually all IT expertise your customers may require. You can grow your staff and core IT skills at your own pace without being forced to say no to opportunities owing to a lack of expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Service Delivery: Progent works as a seamless extension of your in-house IT service group, responding to your direction, and invoices your firm rather than your client.
- By-the-Minute Billing: Progent charges by the minute to minimize expenses.
- Detailed Service Reporting: Progent uses an advanced reporting platform to ensure that all IT services delivered are fully described. This makes it easy for your IT support organization to shift service responsibilities to internal personnel once you have sufficient staff and relevant skill sets.
- Safely Grow Your IT Support Business: You can easily and safely take on more jobs beyond your core areas of excellence and open new geographies without assuming the risks associated with increasing your full-time staff too rapidly.
- Re-enforce Your Brand: You can improve your mind share as a comprehensive IT support firm by delivering more solutions to more customers under your own brand.
- Flesh Out Your Services Catalog: Progent can provide world-class support in a wide range of IT disciplines and can act as a dependable resource for expanding your IT service business.
- Rapid Problem Escalation: Thanks to a sizable roster of senior technology experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
- Make Your Clients Satisfied: Happy clients keep coming back. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for expertise outside the fold.
- Remote Support Professionals: For two decades, Progent has provided online network support from Call Center support to advanced consulting. Efficient online service cuts costs while delivering quick solutions.
- Advanced Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including ISSAP, CISM, and GIAC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Durham, North Carolina Organizations
Progent's seasoned roster of certified consultants can deliver Durham, North Carolina companies a wide range of remote consulting and debugging services. Practice areas covered under Progent's consulting program for network service providers include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Integration
- Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Consulting
- Windows 10 Support
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Consulting
- Active Directory and Azure AD Planning
- Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Consulting
- Microsoft Azure, AWS, Google Cloud
- Online Network Troubleshooting
- Teleworker Support
- Cisco Infrastructure
- Juniper Expertise
- Cisco Routers Experts
- Cybersecurity Consultants
- PEN Testing with NodeZero
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Services
- Desktop Support
- Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Development
- Virtual Server Management
- Rapid, Affordable .NET Application Development.
- Windows Hyper-V Setup
- VMware vSphere Configuration
- Citrix XenApp and XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Support
- iPhone and Android Management
- iPhone Support
- Android Phone Integration
- Ransomware Defense/Recovery
- Backup/Recovery Solutions
- Cisco IP Voice Phones and Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E AP Setup
- Wi-Fi Predictive and On-premises Surveys
Find Out More About Progent's Reseller Program for IT Service Firms in Durham, North Carolina To learn more information about Progent's consulting support for network service organizations in Durham, North Carolina, call 1-800-993-9400 or see Contact Progent.
An index of content::
Infor SyteLine CloudSuite Upgrade Services
Infor SyteLine CloudSuite Customer Service Consult
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP solution that incorporates more than a quarter century of experience assisting manufacturing and service companies to manage complex supply chains and streamline key processes to bring products to market quickly and adhere to customer commitments dependably. Progent can provide the expertise of an ERP specialist with over two decades of background with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide online or on-premises consulting that spans from as-needed guidance to solution design and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, process improvement, application development, Configure/Price/ Quote, web site integration, technical support, data conversion, Excel and SQL integration, disaster recovery planning, and database administration.
VMware Professional
VMware vRealize Automation vRA Consulting
Progent offers the support of a certified VMware VCDX expert to help your organization plan, configure, administer and repair VMware vSphere-powered virtualization solution for on-premises datacenters, private and public clouds, or hybrid cloud deployments. Progent offers world-class knowledge for deploying and integrating VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery. Progent offers in-depth experience of VMware vCloud Director, vRealize Automation, vRO and vCloud used for administering private and hybrid cloud solutions that provide maximum availability, fault tolerance, and disaster recovery.
ProSight Reporting ConnectWise Manage Ticketing Online Help
ProSight Reporting ConnectWise Manage Ticketing Support Services
ProSight Reporting is a growing line of real-time reporting tools designed to work with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Specialists SCCM 2012 Mobile Device Management
SCCM 2012 Intune Integration Remote Troubleshooting
Progent can assist you to plan for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade efficiently to Configuration Manager 2012 from an older device management solution or help you to modify your existing SCCM 2012 environment to support your evolving business requirements. In addition, Progent can help you to build a software foundation that takes full advantage of SCCM by delivering expertise with related Microsoft platforms including Active Directory Domain Services, Microsoft SQL SSRS, and IIS.
.NET macOS Outsourced Programming
Top Quality DotNET Application Development Company
Progent's software developers have worked for 20 years with .NET technologies and the Visual Studio development system and are able to create or modernize .NET applications rapidly and affordably.
24/7 Outsourced Programming Microsoft Azure Backup
Microsoft Azure VPN configuration Contract Development
Progent's consultants can help you to plan and implement a smooth migration from onsite Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity services across onsite and cloud resources.
Microsoft Teams DLP Services
Top Ranked Microsoft Teams and AAD Specialists
Progent can help your organization to design a migration to Teams from Skype for Business or Lync Server and configure, manage, and troubleshoot a cloud-based or hybrid deployment of Teams. Progent can assist you to connect Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your PBX.
WiFi 6/6E Technology Professional
WiFi 6/6E System Design Consulting Services
Progent can help you plan, deploy, manage, and troubleshoot a viable Wireless network infrastructure, select sensible hardware and software, and configure wireless access points, bridges, antennas, wireless controllers, and various wireless products. Progent can also show you how to create a complete 802.11ac wireless network security plan that is well integrated with the security strategy for your entire business network.
Intune On-site Support
Intune and Windows 8.1 Outsourcing
Progent's Microsoft-certified Intune consultants can help you to assess the strategic case for adopting Microsoft Intune for administering your mobile computers including laptops, smartphones, and tablets powered by Windows, iOS, and Google Android. Progent can help you to define security and compliance policies, set up test systems to evaluate the benefits of Intune for your environment, deploy Intune across your IT ecosystem, combine Intune with System Center Configuration Manager for single-console change management, and maintain your Microsoft Intune solution.
Microsoft SBS 2003 Network Consultant
Microsoft Small Business Server Consultant
Microsoft Small Business Server is an affordable suite of server products that offers the basis for a feature-rich but easy-to-manage information. The inter-connectivity requirements of the Microsoft .NET functions bundled with Microsoft Small Business Server calls for a network expert with real-world expertise and broad experience in designing and implementing cohesive and comprehensive business technology solutions. Progent's Microsoft-certified consultants have broad experience with the technologies incorporated in Microsoft SBS 2011 and SBS 2008. This expertise assures you success in installing, administering, and servicing network solutions powered by the SBS line of servers and programs.
Hybrid cloud integration Engineers
Enterprise hybrid cloud integration Consultants
Progent can assist your IT team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine local IT assets along with one or more public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud integration support services such as Azure hybrid cloud planning and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has 20 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Check Point ZoneAlarm IT Services
Immediate Security Organization Check Point 9000 Quantum Force Firewalls
Progent's Check Point Software consultants can help you choose and configure Check Point Firewall/VPN software and hardware powered by Check Point Software's technology to provide an affordable and efficient security defense for your corporate network. Progent can also help you integrate other Check Point technologies including Check Point ZoneAlarm and Check Point Series 80 firewalls with security products from other suppliers and provide a central source for continuing network support, administration, education, and consulting expertise.
Immediate Work from Home Specialist
Telecommuter Services Technology Consulting
Progent has two decades of experience assisting small and medium-size companies to plan, implement, optimize, administer, and troubleshoot computer networks that incorporate teleworkers.
ProSight Endpoint Protection Services Network Engineer
ProSight Active Security Monitoring Professionals
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools from SentinelOne to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the entire malware attack progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats.
Home Based Jobs Work from home Cisco Engineers
Exchange messaging and groupware Consultant Job Openings
Progent's work environment will make you a more capable consulting professional by improving your information technology knowledge and increasing the loyalty of your customers. Progent makes good on this commitment by attracting the best consulting experts for you to operate with, offering a state-of-the-art system infrastructure, using proprietary software utilities to deliver the highest level of support, and by optimizing our operational models for attracting and maintaining customers.
Microsoft Lync Server 2013 Services
Lync Server 2013 Edge Server Pool Specialist
Microsoft Lync 2013, rebranded Skype for Business, allows businesses of all sizes to create a centrally managed and secure communications environment that permits a Bring-Your-Own-Device computing style with IM, real-time presence, web conferencing with application sharing and whiteboard, and both IP and PSTN telephony enabled for a wide range of desktop and handheld clients. Progent's Microsoft-certified Lync 2013 experts and network integrators can assist you to evaluate the advantages of Lync 2013, design an in-house, cloud-resident (with Microsoft Lync Online) or hybrid topology suitable for your present and long-term plans, deploy Lync Server 2013 so as to speed up your ROI, and provide custom online and onsite training to your management staff and users. Progent has expertise in critical pieces of a Lync 2013 deployment that include Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to combine Lync Server 2013 with key Microsoft 365 apps including Outlook and PowerPoint.
Azure integration Engineers
Microsoft Azure migration Programming Companies
Progent can help you with every phase of Microsoft Azure integration including needs definition, prerequisites assessment, system design, pilot testing, deployment, centralized management, performance tuning, license controls, disaster recovery preparedness, security policy enforcement, and regulatory compliance assessment. Progent can assist your IT staff to configure and debug firewall appliances and VPN connections so that your clients can securely access to Azure-based services, and Progent's Microsoft-certified consulting experts can help you set up key Microsoft technologies to run in the cloud including Microsoft Windows Server, Exchange, SQL Server and Skype for Business. Progent can also assist your organization to create a hybrid cloud environment that seamlessly integrates on-premises datacenters with Azure-based resources.
24/7 iCloud Engineer
Integration Support Mac
Progent's consultants offer Apple macOS and Mac OS X users a variety of services including workstation support, Apple macOS and OS X expertise, Apple Mac integration with Windows networks, Microsoft Entourage and email help, network protection services, and one-on-one education. Progent can assist businesses to upgrade to macOS from Mac OS X or other earlier editions of OS X and Progent can offer help with Apple Mac application software. Progent can also assist you with Apple iPhone support and Apple iPad management, or migrating to Apple's iCloud. For business networks built exclusively on Mac OS X or for networks incorporating a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of designing, configuring and supporting a network infrastructure that is available, safe, efficient and aligned with your company's objectives.
Android and Skype for Business integration Information Technology Consulting
Online Consulting Android phone integration
Progent's seasoned team of IT consultants and application specialists have years of experience delivering online and onsite assistance for organizations of any size who need to integrate Android phones and tablets into their information systems so that users can work together while on the go. Progent has the breadth of know-how to solve network issues that involve multiple vendors and that entail a mix of legacy and current information technology. Progent offers cost-effective remote technical support to help you with any aspect of planning, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can deliver as-needed technical support to assist you to resolve especially challenging IT problems, or Progent can provide comprehensive project management support to ensure that you complete strategic network initiatives on schedule and within budget. Progent can assist with on-premises, cloud-centric, or hybrid networks and offers support for operating systems, apps, management utilities and hardware infrastructure. Progent also offers customized group or individual training to show you how to manage and operate Android phones and tablets securely and productively.
Citrix FlexCast Online Troubleshooting
Consultants Citrix Desktop Studio
For Windows desktop and application virtualization, Progent can provide the support of a Citrix-certified XenDesktop consultant who can assist your company to plan a XenDesktop environment that improves the business value of your IT network; configure XenDesktop software with your servers, user computers, and printers; upgrade your existing virtual desktop software to the latest versions of XenDesktop; and provide comprehensive online technical support. Progent can also instruct your network managers to follow industry leading practices to maintain your XenDesktop solution efficiently.
Operating System Training
Microsoft Training Server
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent faces little competition. Medium-size companies who utilize familiar freelance consultants or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, protected, and productive.
Best Expert Development Power BI and SSRS
Reporting Power BI Data Prep
Progent's Power BI consultants can help you to plan, install, maintain, enhance or debug your Power BI environment. Progent can also assist you to prep your source data for Power BI visualizations. Progent can assist you build and administer a local, cloud, or hybrid environment for Power BI.
Protecting SonicWall NSA 2650 Firewall
SonicWall Gateway Security Suite Protection
Progent's certified SonicWall firewall consultants can show you how to configure, maintain, and update SonicWall firewall/VPN devices including the current SonicWall TZ and NSa families of firewalls and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISM and GIAC-certified network security consultants can help you incorporate SonicWall security gateways into a complete security solution and build security into your business practices.
External Security Inventory Specialist
Internal Network Security Scan Consultancy
Progent offers two ultra-affordable service packages designed to enable small businesses to receive an impartial network security evaluation from a premier security engineer. With Progent's External Network Security Inventory Scan, an engineer administers an extensive examination of your IT infrastructure from outside your firewalled perimeter to determine possible weaknesses in the security profile you present to the public. With Progent's Internal Network Security Inventory Scan, a security engineer runs a system scan from an authorized machine inside your company firewall to evaluate your exposure to inside attacks. The two security inventory services are set up and executed from a secured remote site.
Consultant Data Protection Manager 2016 and VMware
Data Protection Manager 2016 Troubleshooting Technical Support
Microsoft System Center 2016 Data Protection Manager offers near-continuous backup and easy recovery capabilities for Microsoft networks. Data Protection Manager 2016 offers application-aware backup for critical platforms such as Microsoft SQL Server, Exchange Server and SharePoint Server, protects Windows and Linux virtual machines, works with VMs running on Hyper-V and VMware, and integrates seamlessly with Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified consultants can help businesses of any size to plan, implement, manage, and repair a multi-site backup/restore system powered by System Center 2016 Data Protection Manager. Progent can assist you to upgrade from a previous version of Data Protection Manager or from an outdated solution, and Progent can optimize your SCDPM 2016 environment for on premises, hosted, cloud-based or hybrid deployment models. Progent can provide remote or onsite support and can deliver as-needed expertise to help you through technical bottlenecks or provide comprehensive project management support to make sure you finish your Data Protection Manager 2016 initiative on schedule and on budget.
SMS Server Migration Online Help
SMS Server 2003 Upgrade Computer Consultants
Microsoft Systems Management Server provides added functionality for change and configuration management of Windows-powered systems via introducing Feature Packs. Feature Packs reduce the net administrative expense of managing and configuring software products by making it easier to copy system images, control mobile computers, and run management utilities. In addition to advising you about ways to save management costs by installing Microsoft SMS 2003 Feature Packs, Progent's consultants can show you how to prepare and perform IT projects involving processes that Feature Packs are designed to streamline. Progent's adoption and upgrade services can minimize spending and eliminate business disruption as you transition to the latest operating systems and programs. Progent's wireless engineers can show you how to develop efficient procedures and standards to manage handheld computers and smart portable phones so your field force remains productive and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can help you design a security plan that includes standards, procedures and IT products to keep your IT computer system protected.
Engineer Skype for Business and Android
Skype for Business 2019 Consulting Services
Lync 2010 supports Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, as well as VoIP and traditional public switched telephone network (PSTN) telephony. Microsoft Lync 2010 can extend the functionality of Exchange, SharePoint and Office desktop or cloud-based Microsoft 365 and simplify administration through integration with Windows AD. Lync 2010 can also cut expenses by eliminating Voice-over-IP hardware and subscription services, PBX gear, or conventional teleconferencing technology. Progent's Microsoft-certified IM and Presence experts offer remote and onsite support to assist your company to maintain and troubleshoot your current Lync 2010 environment or assess the advantages of migrating from Lync to Skype for Business, which is the renamed and revamped version of the product. Progent can also help you to plan and execute an efficient Skype for Business upgrade or a migration to Microsoft Teams.
