Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Firms in Durham
ProgentProgentís consulting support for network service firms in Durham North Carolina allows your company to provide your customers Progent's consulting and Help Desk support with your company's own branding as a seamless augmentation of your in-house network support group. This can put you on the fast track to add to your client base, fill out your service portfolio, create happy clients, and improve your bottom line.

Progent's roster of network infrastructure engineers, PC integration and troubleshooting specialists, network admins, and data security consultants have worked as transparent adjuncts to the support groups of some of the worldís biggest IT support businesses. Progentís range of expertise allows you to widen the scope of your IT service practice, and Progentís transparency lets you promote and preserve your company's brand.

Progent is a network support firm with 20 years of experience delivering online expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network infrastructure engineers of any private computer support firm in the world. Progent has provided remote technical assistance and consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)

Reselling Progent's Services With Your Branding
Progent's consulting program for IT service providers features transparent resale to your customers of professional IT services. Progent invoices your firm exclusively and works under your instructions to provide your clients consulting and support services under your brand. Also, Progent has an affordable Extended Hours Support Service for customers who need 24x7 support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing is the heart of an efficient Help Desk. But full-featured ticketing systems are not just costly to acquire and staff, but also challenging to configure and maintain. Smaller IT support providers rarely have the required resources. Progent's Service Desk and ticketing solution offers IT service organizations an economical way to retain their company branding while providing their customers world-class desktop support backed by a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing program for IT support firms takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop support team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing system. The features available with Progent's Help Desk and ticketing program allow you to increase your physical and virtual support volume, the diversity of technologies your company can take on, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT support firms include:

  • Progent's online desktop support staff provides Level 1 end user support with 1-hour SLA to commence work during standard business hours.
  • Standard service times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at additional cost.
  • Optional onsite support in larger metros is offered across the country at additional cost.
  • You retain full control of your customers and invoicing.
  • Your customers enter service requests by means of your branded Internet portal, a toll-free number, or by directing a request to your specified email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
For additional details about Progent's Call Center and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service providers allows your support team to act as a sole point of contact for practically all IT expertise your customers may need. You can grow your staff and strategic IT skills steadily without having to decline new business owing to a lack of in-house expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a transparent supplement to your internal IT service group, under your direction, and invoices you instead of your client.
  • By-the-Minute Billing: Progent bills by the minute to reign in costs.
  • Extensive Documentation: Progent uses an advanced documentation system to make sure all services performed are fully documented. This allows support group to transfer service responsibilities to internal personnel when you have enough staff and relevant technical skills.
Key benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Practice: You can easily and affordably take on more jobs outside your main areas of excellence and open new territories without assuming the risks involved with increasing your head count too rapidly.
  • Strengthen Your Brand: You can solidify your positioning as a full-spectrum network support provider by offering more services to more clients using your own company name.
  • Flesh Out Your IT Support Portfolio: Progent can provide world-class support in a broad array of technologies and can act as a reliable reservoir of skills for growing your IT support business.
  • Fast Problem Escalation: With a sizable roster of top-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
  • Make Your Customers Satisfied: Happy customers stick. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for expertise outside the fold.
  • Online Technical Support Experts: For 20 years, Progent has provided online IT support ranging from Help Desk support to advanced consulting. Effective remote support cuts costs while delivering fast solutions.
  • Advanced Industry Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more about Progent's technology certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Durham, North Carolina Companies
Progent's nationwide team of certified consultants and technical experts offers Durham, North Carolina organizations a wide array of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for IT service firms include:

Learn More Details About Progent's Reseller Program for IT Service Providers in Durham, North Carolina
For additional information about Progent's reseller program for network service firms in Durham, North Carolina, call 1-800-993-9400 or refer to Contact Progent.