Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Durham
Progent's consulting services for IT service organizations in Durham North Carolina enables you to provide your customers Progent's consulting and Help Desk support under your brand as a seamless extension of your regular network services team. This can put you on the fast track to grow your client base, flesh out your service offerings, create happy customers, and increase your bottom line.
Progent's nationwide team of network experts, desktop support specialists, network administrators, and data security consultants have acted as transparent supplements to the IT staffs of some of the country's biggest IT service firms. Progent's breadth and depth of technical knowledge allows you to add to the capabilities of your IT support practice, and Progent's close integration with your support team helps you promote and preserve your branding.
Progent is a network consulting company with two decades of experience providing online consulting services to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any private computer services company in the world. Progent has delivered online IT support and consulting to customers in every state in the U.S. (Refer to recommendations from Progent's clients.)
Providing Progent's Services Under Your Own Brand
Progent's reseller program for IT service firms offers transparent resale to your clients of professional services. Progent bills you exclusively and works under your instructions to provide your clients support services under your branding. In addition, Progent offers an affordable Off-hours Support Program for clients who require 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind an efficient Help Desk. But modern ticketing platforms are not only costly to license and staff, but challenging to set up and manage. Small or niche IT support firms rarely have the required resources. Progent's Call Center and ticketing program offers IT service organizations a practical way to keep their custom branding while providing their customers world-class desktop support built around a best-of-breed ticketing platform and supplemented by fast escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing program for IT service organizations takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop services staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing system. The features offered with Progent's Service Desk and ticketing solution enable you to expand your support workload, the diversity of technical issues your company can handle, the number of locations you can service, and your hours of availability.
Important features of Progent's Help Desk and ticketing solution for IT service organizations include:
Progent's Consulting for IT Service Firms
Progent's consulting for network service firms allows you to become a single source for practically all technical expertise your customers may need. You can build your staff and core IT skills at your own pace without being forced to say no to opportunities owing to a lack of in-house expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for IT Service Firms include:
Progent's Practice Areas for Durham, North Carolina Businesses
Progent's nationwide roster of certified engineers offers Durham, North Carolina businesses a wide array of online consulting and debugging services. Practice areas offered under Progent's reseller program for network service organizations include:
Learn More Details About Progent's Consulting Support for IT Service Providers in Durham, North Carolina To learn additional information about Progent's consulting program for network service organizations in Durham, North Carolina, call 1-800-993-9400 or see Contact Progent.