Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when support personnel are likely to be slower to recognize a break-in and are least able to organize a rapid and coordinated defense. The more lateral movement ransomware is able to achieve inside a target's network, the more time it takes to recover basic operations and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide you to carry out the urgent first step in responding to a ransomware assault by putting out the fire. Progent's remote ransomware experts can help organizations in the Durham metro area to locate and isolate infected devices and guard undamaged resources from being compromised.

If your network has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Durham
Current variants of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and invade any available system restores and backups. Files synchronized to the cloud can also be corrupted. For a vulnerable network, this can make automated restoration almost impossible and basically throws the IT system back to square one. Threat Actors, the cybercriminals responsible for ransomware assault, insist on a settlement payment in exchange for the decryption tools needed to unlock scrambled data. Ransomware attacks also attempt to exfiltrate files and TAs demand an additional payment in exchange for not publishing this data or selling it. Even if you are able to restore your system to an acceptable date in time, exfiltration can be a major problem according to the nature of the downloaded information.

The restoration work after a ransomware penetration involves a number of crucial stages, the majority of which can be performed in parallel if the recovery team has a sufficient number of members with the necessary skill sets.

  • Quarantine: This time-critical initial step involves arresting the sideways progress of the attack across your IT system. The more time a ransomware assault is permitted to go unchecked, the more complex and more costly the restoration effort. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery engineers. Containment activities include isolating infected endpoints from the network to minimize the spread, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves restoring the IT system to a basic acceptable level of capability with the least delay. This effort is usually the highest priority for the targets of the ransomware assault, who often perceive it to be an existential issue for their company. This activity also requires the widest array of IT skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, productivity and mission-critical applications, network topology, and safe remote access. Progent's ransomware recovery team uses state-of-the-art collaboration tools to organize the multi-faceted recovery effort. Progent understands the importance of working quickly, tirelessly, and in unison with a client's management and IT group to prioritize activity and to put essential resources back online as quickly as feasible.
  • Data restoration: The effort required to recover data impacted by a ransomware attack depends on the state of the network, the number of files that are encrypted, and which restore techniques are needed. Ransomware attacks can take down critical databases which, if not gracefully shut down, might need to be rebuilt from scratch. This can apply to DNS and Active Directory (AD) databases. Exchange and SQL Server rely on Active Directory, and many manufacturing and other mission-critical platforms are powered by Microsoft SQL Server. Often some detective work could be needed to locate clean data. For instance, undamaged OST files may exist on employees' PCs and notebooks that were off line during the ransomware assault. Progent's Altaro VM Backup experts can assist you to deploy immutable backup for cloud storage, enabling tamper-proof data while under the defined policy so that backup data cannot be modified or deleted by anyone including root users. Immutable storage adds an extra level of protection and restoration ability in the event of a successful ransomware attack.
  • Setting up advanced AV/ransomware protection: ProSight ASM incorporates SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the advantages of the identical AV technology implemented by some of the world's biggest corporations including Walmart, Visa, and NASDAQ. By delivering real-time malware blocking, classification, containment, repair and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring cuts total cost of ownership, simplifies management, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating settlements with hackers. This requires close co-operation with the victim and the insurance carrier, if any. Services include determining the type of ransomware used in the attack; identifying and making contact with the hacker; verifying decryption capabilities; budgeting a settlement amount with the ransomware victim and the insurance carrier; establishing a settlement amount and schedule with the hacker; confirming compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency payment to the hacker; acquiring, learning, and using the decryption tool; troubleshooting failed files; creating a clean environment; remapping and reconnecting drives to match exactly their pre-attack state; and restoring physical and virtual devices and software services.
  • Forensics: This activity is aimed at learning the ransomware assault's storyline across the targeted network from start to finish. This history of the way a ransomware attack progressed through the network assists your IT staff to evaluate the damage and highlights vulnerabilities in policies or processes that need to be corrected to avoid future break-ins. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to detect changes. Forensic analysis is typically assigned a top priority by the cyber insurance provider. Because forensic analysis can take time, it is critical that other key activities such as operational resumption are performed in parallel. Progent has a large roster of information technology and cybersecurity experts with the knowledge and experience required to carry out the work of containment, business resumption, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has delivered remote and onsite IT services across the U.S. for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes consultants who have earned advanced certifications in foundation technology platforms such as Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications such as CISA, CISSP, and CRISC. (See Progent's certifications). Progent also offers guidance in financial management and ERP software. This scope of expertise allows Progent to salvage and integrate the undamaged pieces of your information system following a ransomware intrusion and rebuild them quickly into an operational system. Progent has worked with leading insurance carriers like Chubb to help businesses clean up after ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting in Durham
For ransomware system recovery expertise in the Durham metro area, call Progent at 800-462-8800 or go to Contact Progent.



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    Small to mid-sized businesses can now get all the benefits of System Center Operations Manager and also have quick access to Progent's Microsoft and Cisco certified IT consulting professionals. With Progent's affordably priced IT service packages, mid-size organizations can select a simple co-sourcing package based on Microsoft System Center Operations Manager with network monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing solution. Progent offers expertise in Microsoft Operations Manager 2007 to offer small business networks world-class reliability, protection and productivity.

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    Progent's ProSight Email Guard uses the technology of leading data security companies to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of ProSight Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall.

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    Progent has supported Dynamics GP and Great Plains software for over two decades and Progent has provided integration, customization, training, and debugging services since the product's original release. Progent can provide top-tier support for upgrading out of date Dynamics GP ERP systems. Progent can assist your business to plan, validate, and implement a cost-effective upgrade from a a legacy version to the latest release of Dynamics GP.

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    Progent's Cisco-certified CCIE network experts can help you to set up, manage, update and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall consulting, Meraki and Aironet Wi-Fi access point expertise, Cisco IP phone expertise, and CUCM/CallManager software consulting.

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    Progent offers nationwide urgent help and troubleshooting services for companies that operate Solaris environments or whose IT systems feature a mix of Sun Solaris and Microsoft products. Online network consulting provides maximum return for your information technology dollar by preserving user productivity and limiting the time charged for network analysis and repair. Advanced remote access utilities and skilled service specialists and engineers allow Progent to solve the majority of IT issues without wasting time and expense by traveling to your location. In the vast majority of cases your network problems can be remediated by telephone or through a mix of telephone support and remote connectivity. Progent can make available Cisco CCIE network experts and CISM certified security specialists to assist you with the most difficult network problems.

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    Secure Application Publishing with Internet Security and Acceleration Server 2006 provides greater control over intranet applications while supporting enhanced efficiency by making these applications available to legitimate remote or mobile users. Internet Security and Acceleration Server can guard business applications, services, and data throughout all network components with stateful packet inspection and comprehensive publishing wizards. Progent's Microsoft-expert Internet Security and Acceleration Server 2006 consultants can help you plan, install, configure, and maintain Internet Security and Acceleration Server 2006 on your system so that your business achieves a highly functional and affordable balance of security, convenience, and performance.

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    Progent is organized provide comprehensive remote support for all technical areas common to today's small business information systems and offers a variety of strategic, as-needed support services such as a temporary CIO to offer advanced planning and negotiating skills, a Call Center for help desk services, proactive remote monitoring, spam/virus filtering as a managed service, best-practices project management help for major projects like site moves oroperating system migrations, Cisco-certified consultants for building and maintaining high-performance and reliable network infrastructure, certified security engineers to ensure information safety and compliance, disaster recovery experts to help design business continuity plans, and software developers to write, customize, or repair business application programs.

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    Progent can deliver a broad range of cost-effective support services to help your business to deploy, integrate, troubleshoot, and manage workstations and notebooks based on Microsoft Windows, macOS and OS X, or various versions of Linux. Progent can offer onsite or online technical support for individual machines or notebooks or help you to design and implement a large-scale migration to new or updated operating system software and business applications. Progent can also supply consultants and technical workers to assist you to prepare for and complete a site relocation or consolidation designed to produce the least possible disruption of your business.

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    Progent's ransomware consultants can assist your business to evaluate your ransomware defenses, remotely monitor and guard your network, help with negotiating a settlement with a threat actor, and reconstruct a network victimized by a ransomware variant such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.

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    Microsoft 365 Exchange Online allows you to utilize cloud-based virtual machines, mailboxes and associated email infrastructure to reduce capital expense and management hassle. You can deploy Microsoft 365 Exchange Online to run all your Exchange mailboxes, or you can set up a hybrid architecture that combines on-premises and cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide budget-friendly remote technical support to help your small businesses to assess the benefits of Microsoft 365 Exchange Online, design a solution that fits your functional requirements and budget, implement a non-disruptive migration from your current Exchange system to one that incorporates Exchange Online, train your management team and users, and provide ongoing consulting and technical support.

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    Progent's wireless professionals can help small businesses plan, select, evaluate, deploy and maintain secure building-to-building wireless bridging products that integrate seamlessly into your existing network while providing a degree of protection that equals or exceeds wireline interfaces. Progent offers expertise in wireless network technology from Cisco Aironet and Meraki, Proxim, and other office wireless providers and can help you select and install the wireless link technology that fit best with your business requirements.

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    Cisco's Firepower NGFWs Firewalls provide a significant performance boost compared to Cisco's previous-generation ASA 5500-X security appliances and include centralized management and automation of advanced security capabilities like application visibility, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can help your organization to design and execute an efficient upgrade to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower firewalls with Cisco's subscription-based security services to create and centrally control IT ecosystems that span local offices, data centers, and cloud resources.

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    Progent is a pioneer in affordably delivering world-class network help to small businesses. Progent's achievement in handling the IT support needs of the chronically underserviced small company sector is the combined outcome of key technical and operational breakthroughs that have eliminated a great deal of the conventional costs out of managing network service, injected unmatched technical expertise into the IT service system, and dramatically accelerated the solution cycle.

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    Progent's Duo managed services incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with iOS, Google Android, and other out-of-band devices.

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    Cisco's PIX 500 firewalls have reached end of life and Cisco may no longer support these legacy devices. Progent continues to offer technical support for Cisco's PIX 500 Series firewalls to help you with maintenance and management and Progent can in addition help you determine if you should move up to next generation firewall technology available from Cisco. Progent's Cisco-certified specialists can help you design and implement a smooth migration to Cisco ASA 5500-X firewalls following industry best practices.

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