Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way through a target network. Because of this, ransomware assaults are typically launched on weekends and late at night, when IT staff may be slower to become aware of a breach and are less able to organize a rapid and coordinated response. The more lateral progress ransomware is able to achieve inside a target's system, the longer it will require to restore core IT services and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist you to complete the urgent first phase in mitigating a ransomware attack by containing the malware. Progent's online ransomware experts can help businesses in the Durham area to identify and isolate infected devices and guard undamaged resources from being compromised.

If your network has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Durham
Modern variants of ransomware like Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and attack any accessible system restores. Data synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make system recovery nearly impossible and basically sets the IT system back to the beginning. So-called Threat Actors, the cybercriminals responsible for ransomware assault, insist on a settlement fee for the decryptors required to unlock encrypted data. Ransomware attacks also try to steal (or "exfiltrate") information and TAs demand an extra ransom for not publishing this information or selling it. Even if you can rollback your system to an acceptable point in time, exfiltration can be a major problem depending on the nature of the downloaded information.

The recovery process after a ransomware attack has several distinct stages, most of which can proceed in parallel if the response workgroup has a sufficient number of people with the necessary skill sets.

  • Quarantine: This time-critical initial step requires blocking the sideways spread of the attack across your network. The more time a ransomware assault is allowed to go unchecked, the more complex and more expensive the recovery effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware response engineers. Containment activities consist of cutting off infected endpoint devices from the network to restrict the contagion, documenting the environment, and securing entry points.
  • System continuity: This covers bringing back the IT system to a minimal useful level of capability with the least downtime. This process is typically the highest priority for the victims of the ransomware attack, who often see it as a life-or-death issue for their company. This project also requires the broadest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, office and line-of-business apps, network architecture, and protected endpoint access management. Progent's recovery experts use state-of-the-art collaboration tools to organize the multi-faceted restoration effort. Progent appreciates the importance of working quickly, continuously, and in unison with a client's management and IT group to prioritize activity and to get vital resources on line again as quickly as possible.
  • Data restoration: The work necessary to restore files impacted by a ransomware assault depends on the state of the network, the number of files that are encrypted, and which recovery methods are needed. Ransomware assaults can take down pivotal databases which, if not gracefully shut down, might have to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many ERP and other mission-critical platforms are powered by Microsoft SQL Server. Often some detective work could be required to find undamaged data. For instance, undamaged Outlook Email Offline Folder Files may exist on staff PCs and laptops that were off line at the time of the ransomware attack.
  • Implementing modern AV/ransomware protection: Progent's Active Security Monitoring uses SentinelOne's behavioral analysis technology to give small and medium-sized companies the advantages of the identical anti-virus tools implemented by some of the world's biggest enterprises including Netflix, Visa, and Salesforce. By providing in-line malware blocking, classification, mitigation, recovery and forensics in a single integrated platform, Progent's Active Security Monitoring lowers TCO, streamlines administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a certified SentinelOne Partner. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This requires close co-operation with the victim and the insurance carrier, if there is one. Services include determining the type of ransomware involved in the assault; identifying and making contact with the hacker; testing decryption capabilities; budgeting a settlement amount with the victim and the cyber insurance carrier; negotiating a settlement and schedule with the TA; confirming adherence to anti-money laundering regulations; carrying out the crypto-currency transfer to the hacker; acquiring, learning, and operating the decryption utility; troubleshooting decryption problems; building a clean environment; remapping and connecting datastores to match exactly their pre-encryption condition; and recovering computers and services.
  • Forensics: This process is aimed at learning the ransomware assault's storyline across the targeted network from start to finish. This audit trail of the way a ransomware assault progressed within the network helps your IT staff to evaluate the damage and highlights vulnerabilities in policies or work habits that should be corrected to avoid later break-ins. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to detect anomalies. Forensics is commonly assigned a top priority by the cyber insurance provider. Because forensic analysis can be time consuming, it is critical that other important recovery processes like operational continuity are executed concurrently. Progent has an extensive roster of IT and data security experts with the knowledge and experience needed to carry out activities for containment, business resumption, and data restoration without disrupting forensics.
Progent's Background
Progent has provided online and on-premises network services throughout the United States for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have earned high-level certifications in core technology platforms including Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity consultants have earned prestigious certifications including CISA, CISSP-ISSAP, and CRISC. (See Progent's certifications). Progent also offers top-tier support in financial and Enterprise Resource Planning software. This breadth of expertise gives Progent the ability to identify and consolidate the undamaged parts of your network after a ransomware assault and rebuild them quickly into an operational system. Progent has worked with leading cyber insurance carriers like Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Services in Durham
For ransomware cleanup consulting in the Durham metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Progent provides the help of Microsoft and Cisco-Premier IT consulting professionals to offer customers economical ways to help companies optimize the value of Microsoft and Cisco technology. For environments that range from remote offices to large corporations, Progent's network consultants can assist you to enhance your network's e-mail infrastructure, security, reliability, throughput, and IT administration.

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  • MSP360 Backup Online Consulting
    Support Services MSP360 Backup

    Progent's data protection experts can assist your company to create, deploy and troubleshoot a backup solution based on MSP360 software. MSP360 offers file/folder or image-based backup/recovery for VMs and physical machines, supports all leading public clouds, and permits businesses to create a data protection solution with a low RTO and a defined RPO. With ProSight Data Protection Services 360 Backup, Progent offers end-to-end monitoring and remote management of your backup system to protect against data loss resulting from human miscues, system glitches, ill-intentioned users, and external attacks like ransomware. To read more, visit ProSight Data Protection Services 360 Backup solutions.

  • Small Business IT Outsourcing Firm Nation Wide Support Microsoft and Cisco Authorized Expert Consulting Companies Arizona
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  • Small Business Information Technology Consulting Firm 24/7/365 Small Office Computer Expert

  • Cybersecurity Audit Professionals
    Engineer CISA Security Audit

    The Certified Information Systems Auditor credential is a globally recognized qualification that represents expertise in IS security auditing. Certified by ANSI, the CISA accreditation requires that consultants undergo an extensive examination administered by the ISACA professional association. Progent offers the expertise of a CISA-Certified Cybersecurity audit consultant able to help companies in the fields of information systems audit services, IT administration, network assets and architecture lifecycle, information technology support, safeguarding of data assets, and business continuity planning.

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  • SQL Server 2016 Data Mining Consultants
    SQL Server 2016 Disaster Recovery Engineer

    SQL Server 2016 introduces significant enhancements in performance, scale, security and compliance, high-availability, mobile computing integration, plus integrated analytics and reporting. Innovations include PolyBase for processing structured and unstructured files in one appliance for big data applications, R language integration, Dynamic Data Masking, Mobile Report Publisher, and seamless control over on-premises and cloud-resident resources. Progent's Microsoft-certified consultants can deliver online and on-premises expertise to assist businesses of all sizes to configure, administer or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft platforms including Windows Server, Exchange, SharePoint Server, Microsoft Dynamics CRM and GP, Skype for Business, and System Center Operations Manager.

  • Specialist Microsoft Exchange 2003 Upgrade Integration Support Exchange 2003 Server Upgrade
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  • MCSE Expert Certified Consultants System Center 2016 and NetApp Integration
    System Center 2016 Migration Consulting Services

    Small to mid-sized companies can now enjoy all the advantages of System Center Operations Manager 2007 and in addition have fast access to Progentís Microsoft and Cisco Premier IT support experts. With Progent's economically priced network service packages, small organizations can select a basic Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing package. Progent offers expertise in Operations Manager to offer small business networks world-class reliability, protection, and productivity.

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  • 24x7x365 Engineer Private Cloud Integration
    ProSight Virtual Server Private Cloud Hosting Professional

    Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small organization's production servers in an environment that gives the highest level of availability and expandability and is in addition easy to transfer to any data center. ProSight Virtual Hosting services are built on proven virtualization architectures that enable small companies with mixed- platform IT systems to save significantly on the expense of capital equipment, infrastructure support, and network administration while benefiting from world-class fault tolerance and an unprecedented level of vendor independence.

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  • Enterprise Services Project Methodology Small Business IT Consulting Group
    Deploying Phase: Implementation Integration Firm

    When performing consulting tasks for enterprise clients, Progent follows a structured methodology based on specified milestones so as to achieve budgetary, scheduling and technical targets while minimizing productivity disruption. Progent's Enterprise Services Methodology follows industry project management procedures derived from the best practices defined by the Microsoft Solutions Framework Project methodology which includes requirements definition, design recommendations, test models, design adjustments, and professional deployment. All phases are recorded to provide a detailed summary of technical services performed and to assist in downstream system support.

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  • Microsoft Exchange Server Migration Consultant
    Urgent Exchange Server Upgrade Engineers

    Progent's Microsoft and Cisco-certified consulting engineers can help you to determine the value of Exchange Server 2010 for your business and can help you to plan and implement a smooth upgrade to Microsoft Exchange 2010 from Exchange 2003 or Exchange 2007 Server that will offer fast payback by increasing your workers' efficiency, lowering the cost of hardware and support, simplifying management, and integrating your key communications technologies.

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  • SMS Migration Computer Consulting
    Microsoft Certified Partner Systems Management Server 2003 Support Outsourcing

    Systems Management Server provides extra functionality for change and configuration management of Windows-based systems via introducing Feature Packs. Feature Packs reduce the overall administrative expense of managing and configuring software products by making it simpler to install system images, manage mobile computers, and operate management utilities. In addition to alerting you about ways to cut management costs by deploying SMS 2003 Feature Packs, Progent's consultants can help you plan and perform IT tasks involving areas that Feature Packs are intended to streamline. Progent's migration and update services can minimize spending and reduce business disruption as you transition to the latest operating systems and applications. Progent's wireless consulting experts can show you how to develop efficient processes and standards to manage handheld computers and smart portable communication devices so your mobile workforce stays efficient and secure. Progent's CISSP-certified consultants and CISM-certified security experts can help you design a security plan that includes policies, procedures and IT products to keep your IT computer system safe.

  • System Center 2016 and Windows 10 Integration Technology Consulting System Center 2016 Endpoint Protection Engineer
  • Technical Consultant iPhone Security ProSight ESP Ransomware Protection Engineer

  • Technology Consulting Services Exchange 2013 Collaboration
    Exchange 2013 In-Place Hold Computer Consultant

    Exchange Server 2013 incorporates major improvements to the functionality of its predecessor Exchange Server 2010 and introduces important innovations plus a revamped architecture. These improvements affect vital areas such as manageability, availability, security and compliance, cost of ownership, collaboration, extensibility, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to evaluate the potential advantages of migrating to Exchange Server 2013, design a cost-effective validation and rollout plan, and educate your IT staff to manage your Exchange Server 2013 solution. Progent can also provide affordable online consulting and support and management for Exchange 2013.

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  • Microsoft System Center Operations Manager Online Technical Support
    Comprehensive Event Management Remote Technical Support

    Small to mid-sized companies can now get all the benefits of Microsoft Operations Manager and also have quick access to Progentís Microsoft certified IT support experts. With Progent's affordably priced IT service packages, mid-size organizations can select a basic co-sourcing service program based on Operations Manager 2007 with server monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing solution. Progent supports Microsoft Operations Manager 2007 to offer small and midsize company networks enterprise-class availability, protection and performance.

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  • Consulting Exchange Server 2007
    Microsoft Certified Partner Exchange Server 2007 On-site Technical Support

    Progent's Microsoft-certified consultants have 20 years of background planning, integrating, and maintaining messaging systems for companies in the and across the United States. Progent offers affordable Microsoft Exchange Servers consulting support to make sure that your email environment offers compliance, fault tolerance, easy connectivity for remote and wireless users, efficient administrative tools, and seamless integration with telecommunications. Progent provides expertise and integration services for Microsoft Exchange 2016, Microsoft Exchange 2013, Microsoft Exchange 2010, MS Exchange 2007 Server, Microsoft Exchange 2003, and MS Exchange 2K Server. Progent can also help small or medium businesses to upgrade to MS Exchange 2016 Server or MS Exchange 2013.

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  • Meraki MR66 Access Point Specialist
    Computer Engineer Meraki MR72 Access Point

    Progent's Cisco-certified Wi-Fi networking consultants can provide online and onsite consulting and troubleshooting services to assist your organization to design, install, manage, optimize, and debug wireless deployments that utilize Cisco's Meraki access points. Progent can also help your organization to design and implement hybrid networks that integrate on-premises and cloud-hosted services and that provide seamless connectivity, advanced protection, streamlined management, and dependable performance for all your wired and wireless endpoints.

  • VMware vCenter Server Professional VMware Remote Troubleshooting
  • WatchGuard Firewall Network Consulting WatchGuard Firebox T70 Firewall Protect
  • Windows Server 2016 Computer Expert Durham, NC 24-Hour Consultancy Firm Windows Server 2012 R2
  • Windows Server 2019 Hyper-V Consultants Microsoft Expert Windows Server 2019 Hybrid Cloud Integration IT Consulting
  • Windows Server 2022 Hybrid Integration Support Outsourcing Windows Server 2022 Encrypted Networks Consultant Services
  • Windows SharePoint Services Integration Services Help and Support Office SharePoint Server 2003
  • Windows Virtual Desktop for Mac Consulting Windows Applications on Apple Mac Technical Support Services
  • Wireless LAN Remote Support Services Wireless LAN Consulting
  • Wireless Site Survey Professional IT Consultants Online Wireless Site Survey
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  • Live Communications Server Network Engineer
    Biggest Live Communications Server 2007 Consultancy

    Microsoft Office Communications Server provides Instant Messaging and Real Presence in a scalable, enterprise-grade solution featuring advanced protection, seamless integration with other Microsoft products, an extendable, standards-based development environment, and support for regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Your enterprise can realize lower costs and improved operational efficiencies, enhanced individual productivity, and stronger intellectual property protection with this easy-to-administer, fault-tolerant solution. Successful implementations of Microsoft Office Communications Server call for extensive planning and consideration before installation. Progent's Microsoft-certified consultants can provide the expertise necessary to realize all the advantages of Office Communications Server throughout your entire organization.


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