Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a network. For this reason, ransomware assaults are commonly unleashed on weekends and late at night, when IT personnel are likely to take longer to recognize a penetration and are least able to mount a rapid and coordinated defense. The more lateral movement ransomware can manage within a target's system, the longer it takes to restore core IT services and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to take the urgent first step in mitigating a ransomware attack by containing the malware. Progent's remote ransomware engineer can help businesses in the Durham metro area to identify and isolate breached devices and protect clean resources from being compromised.

If your system has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Durham
Current strains of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and infiltrate any accessible system restores and backups. Files synchronized to the cloud can also be impacted. For a vulnerable network, this can make automated restoration almost impossible and effectively sets the IT system back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware assault, demand a ransom fee for the decryption tools required to unlock scrambled data. Ransomware attacks also attempt to exfiltrate files and TAs require an extra settlement for not publishing this data on the dark web. Even if you are able to rollback your system to an acceptable point in time, exfiltration can be a major issue according to the nature of the downloaded information.

The recovery work subsequent to ransomware attack has several crucial stages, the majority of which can be performed in parallel if the response workgroup has a sufficient number of people with the necessary skill sets.

  • Quarantine: This urgent first response involves arresting the lateral spread of the attack across your IT system. The more time a ransomware attack is permitted to run unchecked, the longer and more expensive the recovery effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery engineers. Containment processes consist of cutting off infected endpoints from the rest of network to block the contagion, documenting the environment, and securing entry points.
  • Operational continuity: This involves restoring the network to a minimal useful level of functionality with the least delay. This effort is usually the top priority for the victims of the ransomware assault, who often see it as an existential issue for their company. This activity also demands the broadest range of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, office and line-of-business apps, network topology, and safe remote access. Progent's recovery team uses state-of-the-art workgroup tools to coordinate the complicated restoration process. Progent understands the importance of working quickly, tirelessly, and in concert with a customer's management and network support group to prioritize activity and to put vital resources back online as quickly as feasible.
  • Data recovery: The work necessary to restore data impacted by a ransomware attack varies according to the state of the systems, how many files are affected, and what recovery techniques are required. Ransomware assaults can take down pivotal databases which, if not properly closed, may need to be rebuilt from scratch. This can apply to DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server depend on AD, and many manufacturing and other mission-critical applications are powered by SQL Server. Some detective work may be required to find undamaged data. For instance, undamaged OST files may have survived on staff PCs and laptops that were not connected at the time of the ransomware assault.
  • Setting up advanced antivirus/ransomware defense: Progent's ProSight Active Security Monitoring gives small and mid-sized businesses the advantages of the same anti-virus tools used by many of the world's largest enterprises including Walmart, Visa, and NASDAQ. By providing in-line malware filtering, classification, containment, repair and forensics in a single integrated platform, Progent's ASM cuts TCO, simplifies administration, and expedites recovery. The next-generation endpoint protection (NGEP) built into in Progent's ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with hackers. This calls for close co-operation with the victim and the cyber insurance carrier, if any. Services consist of establishing the kind of ransomware used in the assault; identifying and establishing communications the hacker persona; verifying decryption tool; budgeting a settlement with the victim and the insurance provider; establishing a settlement and schedule with the TA; confirming adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the TA; receiving, reviewing, and using the decryption tool; debugging decryption problems; creating a pristine environment; mapping and reconnecting datastores to match precisely their pre-encryption state; and restoring physical and virtual devices and services.
  • Forensics: This activity is aimed at uncovering the ransomware attack's storyline across the targeted network from start to finish. This audit trail of how a ransomware attack travelled through the network helps you to assess the impact and brings to light vulnerabilities in policies or work habits that should be rectified to avoid future break-ins. Forensics involves the examination of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect anomalies. Forensics is typically given a high priority by the insurance provider. Because forensics can take time, it is critical that other key activities such as operational resumption are executed in parallel. Progent has an extensive roster of IT and cybersecurity professionals with the skills required to carry out activities for containment, operational continuity, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has provided online and on-premises network services across the United States for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SBEs) includes consultants who have been awarded high-level certifications in core technology platforms such as Cisco infrastructure, VMware, and major distributions of Linux. Progent's data security experts have earned prestigious certifications such as CISA, CISSP, and CRISC. (Refer to Progent's certifications). Progent also offers guidance in financial and ERP software. This scope of skills gives Progent the ability to identify and integrate the undamaged parts of your IT environment after a ransomware attack and reconstruct them rapidly into a viable network. Progent has worked with top insurance providers including Chubb to assist organizations recover from ransomware attacks.

Contact Progent for Ransomware System Recovery Consulting in Durham
For ransomware recovery expertise in the Durham metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    Services Documentation Online Support

    Progent uses a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or local support firms who offer scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation sent by every consultant to each customer. The discipline of detailing and archiving support records results in more effective service and eliminates a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Top Durham Avaddon Crypto-Ransomware Mitigation Durham Research Triangle
  • Windows Server 2012R2 Multitenancy Computer Engineer Microsoft Windows Server 2012 R2 Outsourcing
  • Windows Server 2016 Technology Consultants Durham Windows Server 2016 Small Business IT Outsourcing Firms Durham
  • Windows Server Essentials and SharePoint Engineers Windows Server Essentials Disaster Recovery Specialists
  • Windows Virtual Desktop for Apple Mac Network Consulting Windows Applications on Apple Mac Support
  • Wireless Network Engineers 802.11 Wireless LAN Consultant Services
  • Work from Home Employees Durham Consulting - Integration Consulting Durham North Carolina Remote Workforce Durham Consultants - Integration Guidance Durham
  • Work from Home Security Computer Consultant Offsite Employees Endpoint Security Remote Support
  • iPad patch management Engineer iPad patch management Engineer

  • Remote Access Support and Setup
    Cisco Expert VPN Integration

    Progentís Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or mid-size company integrate and support Ciscoís security and VPN products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both remote connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are easy to manage and provide the versatility to expand with your growing business needs. Progentís Cisco-Premier network experts are familiar with Ciscoís comprehensive family of hardware and software aimed at preventing information theft, virus and worm outbreaks, Denial of Service attacks, and other security risks to your information system. Progent can help you integrate Cisco products to achieve safe access, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a centralized user access control framework for user authentication, permissions, and accounting from a graphical Web interface.

  • virtual application delivery Consultant Services Citrix VHD desktops Configuration
  • wireless IP phone configuration Professionals CCNP Certified Wi-Fi IP phone integration Consulting

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