Immediate Remote Support for Durham North Carolina Networks
For businesses in Durham North Carolina, Progent provides online technical support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote support to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle complex networking problems, plus the services of CISSP-qualified cybersecurity consultants to help with high-level security design and diagnostic jobs.
Progent's remote support experts offer exceptional leverage because they possess the real-world background and have access to the sophisticated tools needed to resolve the majority of network problems rapidly. This reduces immediate expenses since solutions use up fewer chargeable consulting minutes. Online support also avoids the cost of dispatching a consultant to your location. Your company benefits even more with incidental costs by reducing or avoiding system outages and related losses due to business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive remote consulting expertise is particularly valuable for organizations that are dependent on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an alternative.
Progent's billing model for remote support is structured to stretch your IT service investment. Progent bills per minute for phone consulting, so you pay only for the services that you actually get. In contrast to typical remote support firms, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing eliminate situations where speedy. minor repairs somehow turn into substantial bills. Progent's penchant for disposing of technical issues quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of customized technologies and proven processes which ensure the highest level of efficiency for online engineering help and troubleshooting for computer networks of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's online support team to link to your computer system remotely without compromising corporate security.
Progent's advanced service database application includes extensive documentation of the support that Progent's customers have received. Progent's team service personnel have the benefit of the history of services delivered to each customer by every Progent engineer. This archive of anomalies and solutions is structured as an easily accessible support knowledge base that allows Progent's online support engineers to share their experiences with the whole team to ensure that the quality of Progent's support improves daily. Progent's advanced certifications and close relationships with important vendors such as Cisco and Microsoft make available additional vast technical databases and permit priority response from vendors' internal product engineers so Progent's remote consulting experts are able to come up with the most efficient resolutions quickly.
Remote services offered by Progent to companies in Durham North Carolina include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote service engineers offer network troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help you with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Skype for Business Server planning and deployment consulting, Lync Server management, and Microsoft Communications Server 2007 upgrade,
Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop consulting and support services to help your business to install, configure, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services include providing Windows 10 migration help as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking consultants, and validates an individual's network technology skills at the master level. Cisco-qualified CCIEs know how to deal with even the most challenging problems surrounding network planning, installation, administration, compliance, and repair. Cisco CCIEs operate closely with Cisco's internal support staff in isolating problems with IOS network management utilities and developing alternate approaches or identifying program patches. Cisco CCIEs offer excellent value since their broad experience allows them to resolve problems quickly. In common cases, less experienced engineers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can interface to your environment via advanced remote support tools in order to perform efficient, safe, and affordable diagnosis and remediation.
North Carolina Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina
Progent's Cisco-qualified CCIEs can provide help for the entire range of Cisco's industry-leading family of networking products by delivering services such as:
CISM and CISSP Certified Network Security Specialists
Progent's accredited CISM and CISSP cybersecurity consultants can provide a range of security solutions that can enhance the defenses of your Windows, macOS and OS X, or Linux environment against internal or external threats or help your business to clean up rapidly following a damaging penetration. Security consulting services available from Progent include: in depth information security and compliance analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; fast recovery from malicious assaults; integrating firewalls; building safe techniques for off-site and mobile access; protecting your email system from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting to help businesses of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that combine local resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a consistent process for recovering services quickly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide online support services to cover a wide spectrum of information technologies including system architecture, email systems, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy administration in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from legacy systems to Windows or Linux-powered environments. Progent's group-based approach to resolving network issues promotes fast escalation, when required, to engineers with appropriate experience to tackle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support costs.
Important Linux platforms for which Progent offers expertise include:
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's leading corporations. The ProSight line of network management outsourcing services addresses all critical areas of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the entire malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their networking appliances like switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that require critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so that all looming issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your company's ability either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract information technology programs. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important areas of information technology allows clients to execute major initiatives economically and on time. Progent's project-based online engineering services include:
How Your Durham Business Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Help Desk programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all facets of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) platform for handling service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center team of experienced network consultants offers your workers in Durham North Carolina immediate assistance from a reliable support resource with extensive experience offering phone support and online repair service for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center perception as a crucial contributor to business performance, and Progent's goal is to resolve instead of just track IT problems.
- Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting staff provides remote advanced engineering expertise and training in specific business application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and training for popular Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's expertise, customization, and education services, visit Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Durham North Carolina remote IT infrastructure monitoring by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your business so that your IT support is proactive and automated. By detecting emerging issues before they result in crashes, system monitoring can minimize inconvenient and costly information system crises. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or environments that incorporate a combination of platforms.
To get in touch with Progent about emergency phone-based assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Durham North Carolina, Progent's online computer support specialists can provide professional and cost-effective system support the instant your organization has to have it. More than a decade of providing online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access technology to repair network problems rapidly while avoiding the expense and lost time that comes with in-person service calls.
Even if your Durham office has a local independent support technician or maintains an in-house IT staff that can handle common computer problems, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless remote expansion of your local resources in cases when your regular IT support personnel either lack the availability or the knowledge to handle unexpected system crises or particularly complex integration problems.
Details of Progent's Remote Network Services for Durham North Carolina
Progent's online support, remote troubleshooting, system security consulting, and system management services offer businesses in Durham North Carolina the greatest leverage for your support budget. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and system management, Progent's professionals can deliver your organization world class network support while allowing you to eliminate the cost and administration overhead of carrying a large internal IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to companies in Durham North Carolina and is also ideal for customers in more remote regions that lack technicians with proven expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a broad selection of Microsoft support utilities, technical databases, and on-going education.
- Per Minute Rates to Minimize Expenses
Progent provides online help on a minute-by-minute billing plan, so you are charged only for the support you receive. Progent has no minimum fee for online service and imposes no periodic subscription fee for support services provided during regular business hours. This keeps you from paying big bills for routine fixes.
- Access to Cisco Network Architecture Specialists
Progent's registered experts for Cisco can provide access to authorized professionals who have experience in planning, deploying, and managing networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's basic support offerings consist of system integration, Microsoft Exchange Server expertise, corporate security design, and shared Help Desk services. Progent's Application Experts Team can provide in-depth consulting support for critical business applications. Help offered by the Application Experts Team covers:
Dynamics GP Support and Programming
Microsoft Office Project and Project Online Training
Office 365 solutions support
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Expertise
BI Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and SQL Server 2014 Software Programming and Debugging
Oracle Management Support and Application Programming
MySQL Project Management and Application Development
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient centralized resource for IT generalists and application experts, Progent is able to tailor fast, inexpensive, and comprehensive information technology solutions that address the specific needs of your company.
- State of the Art Remote Access Tools
Protected remote access permits Progent's support professionals to see precisely what your users see. This makes it easier to find fast solutions to problems that might otherwise require an expensive onsite visit. Cutting-edge remote access tools and expert engineers together enable Progent to resolve most network issues quickly and affordably. Progent is a pioneer in online support and remote network monitoring.
- Compatibility with Popular VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- Round-the-Clock Service for High Network Uptime
For offices with mission-critical applications, Progent offers optional round-the-clock remote technical services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk support programs are intended especially for budget-constrained companies whose clients need instant recourse to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of technical background, fine tuned remote support software, and understanding of enterprise networking enable offices to escape the pitfalls of excessive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does My Business Begin Getting Remote Computer Help from Progent?
- In-depth Knowledge of Microsoft's Full Range of Servers
Progent can provide world-class support for Microsoftís popular server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment help, Microsoft Windows Server 2008 R2 migration, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 Server integration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person help per minute. Consequently, you pay just for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in regions where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and asks no monthly commitment for services delivered during normal working hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for quick fixes so you won't be tempted to permit less critical problems to fester.
- Full Records of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local support firms who offer minimal documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support reports sent by every consultant to each client. The practice of detailing and organizing support records results in more effective support and eliminates a slew of common problems such as when a support client is effectively held hostage to a consultant who wonít release the keys to the kingdom.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer round-the-clock network monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your information network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.