Fast and Affordable Online Help for Durham Networks
Fast Phone Technical Support for Durham SystemsFor organizations in Durham or anywhere in North Carolina, Progent offers remote support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered online support to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex infrastructure issues, as well as the services of CISA and CISSP-certified security experts to help with high-level security architecture and diagnostic issues.

Progent's online technical support experts offer exceptional leverage because they have the practical background and have access to the advanced tools required to solve the majority of information system problems rapidly. Efficient support lowers direct expenses since solutions require minimal billable minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your company saves additionally with indirect expenses by minimizing or eliminating network downtime and related losses stemming from business disruption, upset clients, idle employees, and de-focused executives. Progent's advanced remote consulting expertise is especially important for businesses that rely on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.

Progent's billing policy for remote help is designed to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you are charged just for the support that you actually get. In contrast to typical online service companies, Progent requires no service activation charge or minimum payments. Progent's per-minute billing unit and simple model for pricing prevent scenarios where speedy. minor repairs manage to turn into substantial tabs. Progent's penchant for handling technical issues efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a set of optimized tools and field-tested processes that allow the maximum degree of effectiveness for online technical support and repair for IT systems of all sizes. Progent provides safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the staff of Progent's remote service group to connect to your environment without breaching network security.

Progent's advanced service reporting application maintains extensive histories of all support that Progent's customers have been provided. Progent's team consultants have the benefit of the history of support delivered to each customer by every Progent consultant. This database of issues and repairs is organized as a quickly retrievable support database that permits Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced certifications and working relationships with major technology companies including Cisco and Microsoft open up other vast technical support knowledge bases and allow priority access to vendors' internal engineering staff so Progent's online consulting experts are able to come up with optimal solutions in the least time.

Remote technical support services offered by Progent to customers in Durham and anywhere in the state of North Carolina include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's leading enterprises. The ProSight portfolio of IT management outsourcing services addresses all critical facets of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical files, applications and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to provide web-based management and world-class protection for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and debug their networking hardware like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup/recovery system that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for special information technology programs. Billing charges for ongoing consulting projects are set based on the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center service options for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who lack the budget to support an internal Call Center but who require fast response from a dependable Help Desk Call Center with proficient telephone support plus the technical depth to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Call Center is designed for larger businesses and acts as a transparent supplement to your established Helpdesk team. Progent's Virtual Call Center can serve as a an escalation option to handle complex computer system problems, or be available in overflow circumstances when your other service providers are swamped.

    Progent's Help Desk Call Center team of veteran network experts offers your clients in Durham or anywhere in the state of North Carolina rapid communication with an efficient support group with extensive background delivering phone support and online repair service for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center perception as a crucial contributor to business success, and Progent's aim is to resolve and not just report network problems.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting Team can supply online and in-depth consulting support and training in key business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, customization, and education for familiar Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's consulting, custom programming, and education offerings, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Durham, or anywhere in the state of North Carolina, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager for your business so that your computer support is proactive rather than reactive. By detecting emerging trouble spots before they cause downtime, system monitoring can minimize stressful and expensive network failures. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems that incorporate a mix of operating systems.
How Your Durham Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Durham or throughout the state of North Carolina, Progent's online network support engineers can provide effective and affordable IT help whenever your business needs it. More than a decade of providing online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to fix computer problems quickly while avoiding the expense and lost time that comes with in-person support calls.

Even if your Durham office has a regular independent support technician or maintains an in-house IT staff that can deal with typical network problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the expertise to address sudden system crises or especially challenging integration projects.

Advantages of Progent's Network Help for Organizations in Durham
Progent's online network troubleshooting services allow your Durham organization to have the benefits of on-call, enterprise-grade IT support without the expense of managing an in-house IT organization. Your information system will derive added business value by being increasingly reliable, efficient, and protected. Advantages to your company include:

  • Convenient remote expansion of your local support resources
    For most organizations in Durham and throughout North Carolina, nearby network service resources, whether consisting of independent consultants or an in-house maintenance staff, can resolve typical network problems. However, IT crises sometimes spring up when local support personnel are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your usual service people. In these instances, Progent's online service specialists offer an easy, fast, and affordable way to supplement your local help and to pass on useful knowledge to improve your capability to handle downstream problems in-house.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller businesses often rely on individual freelance service providers. While independent consultants have less overhead than big service firms and can afford to charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on a trip, or in class, the lack of backup personnel may force your business to wait for help during an emergency. As your network expands, network downtime and trouble with vital software are more costly. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a dependable source of reserve service experts to insure your IT system stays available.

  • Create a Scalable Basis for Seamless Growth
    Businesses often start with an IT system implemented on a modest budget. Lacking a scalable infrastructure, band-aid repairs can get piled on top of an unstable foundation. As a company grows, reliability and scalability problems can hinder the productivity of the business. Such badly designed systems need careful analysis, smart strategic planning, and wide IT knowledge to upgrade to a network infrastructure that can offer the stable foundation to meet critical business requirements and ease future expansion.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller organizations need guidance and technical training to negotiate an ever more complex array of product options available for promoting business success and enhancing efficiency. These companies do not need a computer engineer who is motivated to resell a specific vendor's products. Network support and product selling can lead to a scenario where the proposed solution is built around a predetermined product instead of the true needs of a client. Progent eliminates these conflicts by selling only services instead of products. This allows Progent to match technical expertise with the best interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical knowledge, fine tuned remote support software, and understanding of corporate IT allow businesses to escape the pitfalls of excessive reliance on smaller consulting organizations, individual freelance service providers, or limited internal IT help.

Progent adds value by providing:

How Does Our Company Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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