Fast and Affordable Remote Troubleshooting for Durham Computer Systems
For businesses in Durham or anywhere in the state of North Carolina, Progent provides remote technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve challenging networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting issues.
Progent's online support experts offer exceptional value due to the fact that they have the practical background and are equipped with the advanced tools required to solve most network problems rapidly. Efficient support reduces direct expenses since service calls accumulate minimal billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your site. Your organization benefits even more in incidental expenses by minimizing or avoiding network downtime and associated costs due to business disruption, upset customers and vendors, idle employees, and distracted management. Progent's advanced remote technical support know-how is particularly valuable for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be useful.
Progent's pricing policy for online help is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed only for the support that you actually get. In contrast to many online support companies, Progent requires no service activation charge or minimum fees. Progent's per-minute granularity and clean policy for pricing save you from scenarios where quick repairs somehow turn into major invoices. Progent's skill at disposing of technical issues efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a set of optimized technologies and field-tested methodologies that permit the highest level of efficiency for online technical support and troubleshooting for computer networks of any size. Progent provides protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the staff of Progent's Technical Response Center to link to your computer system remotely without violating corporate security.
Progent's proven customer support database application maintains detailed documentation describing all service that Progent's clients have been provided. Progent's authorized engineers have access to the details of services delivered to every customer by every Progent engineer. This archive of problems and resolutions is stored as an easily accessible proprietary database that enables Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support services improves over time. Progent's advanced accreditations and close relationships with important technology companies such as Cisco and Microsoft make available other vast technical support databases and allow priority response from vendors' in-house engineering staff so Progent's online consulting specialists are able to come up with the most efficient solutions promptly.
Remote technical services provided by Progent to clients in Durham and throughout the state of North Carolina include:
Authorized MS Windows Experts
Progent's Microsoft-expert remote service engineers can provide computer system troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration support, Skype for Business migration consulting, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade,
Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of affordable PC desktop support services to help you business to deploy, integrate, repair, and administer workstations and notebooks powered by Windows. Progent's PC desktop support services include providing Microsoft Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for network engineers, and validates a consultant's technical skills at the master level. CCIEs can deal with the most challenging challenges associated with network infrastructure planning, deployment, administration, security, and troubleshooting. Cisco CCIEs work closely with Cisco's internal product support engineers in analyzing problems with IOS network administration tools and coming up with alternate approaches or identifying software updates. Cisco CCIEs represent an exceptional value because their deep experience permits them to fix problems quickly. In common cases, less seasoned engineers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can communicate with your network using state-of-the-art remote troubleshooting technology in order to provide efficient, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's market leading selection of infrastructure appliances. Cisco technology expertise available from Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Catalyst switch consulting services, Cisco Nexus switch consulting and support, Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Aironet Wireless Access Points consulting help, Cisco WiFi controllers integration consulting, Cisco VPN and Security Integration support, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of security services that can enhance the immunity of your Microsoft Windows, macOS and OS X, Linux environment against assaults or assist your business to clean up rapidly following a serious breach. Security services available from Progent cover in depth data security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick cleanup after virus and worm assaults; installing firewalls; establishing safe techniques for off-site and mobile connectivity; guarding your email system against spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Progent offers expert online support services to help organizations of all sizes connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine on-premises resources along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for restoring applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and fixes and can generate reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to plan, configure, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote support services to cover a wide array of information technologies such as system architecture, email systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy management in environments that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with transitioning from older applications to Windows or Linux solutions. Progent's group-oriented approach to resolving network issues enables fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based help troubleshooting problems within UNIX/Linux networks based on leading derivatives of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the world's top corporations. Progent's ProSight portfolio of network management outsourcing services covers all critical areas of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to deliver centralized management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating devices that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your Progent consultant so all looming problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your network documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's preparedness to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup environment that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Billing charges for longer-term development or consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these special areas of computer technology enables customers to complete major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Durham Company Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex problems.
Progent's Help Desk consulting support can assist you in establishing an efficient new Help Desk or revamping your current organization, selecting or customizing Help Desk Call Center application software to handle the special requirements of your corporation, or providing temporary phone support staff to work with your internal Call Center group during unusually busy scenarios like software transitions, mass upgrades, or rolling out new applications.
Progent's Call Center team of seasoned information technology experts offers your customers in Durham or anywhere in the state of North Carolina fast assistance from a large network service group with extensive background providing telephone-based help and online repair service for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a key enabler of company productivity, and Progent's aim is to fix rather than just report IT issues.
- Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting staff can supply phone-based and in-depth consulting support and education in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for popular Microsoft applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's expertise, programming, and education offerings, see Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Durham, or anywhere in the state of North Carolina, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to accommodate your environment so your IT maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they expand into full-scale emergencies, automated monitoring can minimize inconvenient and costly network breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that incorporate multiple operating systems.
To get in touch with Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Durham or throughout the state of North Carolina, Progent's phone-based computer support engineers are ready to deliver effective and economical IT help the instant your company requires it. More than a decade of offering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune remote access tools to repair computer problems rapidly while avoiding the expense and lost productivity that comes with on-site support calls.
Even if your Durham organization relies on a local freelance consultant or employs a full time organization that can handle typical computer issues, Progentís Microsoft certified consultants are available to offer a convenient and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either lack the time or the experience to fix sudden network crises or especially complicated integration problems.
Details of Progent's Remote Computer Services for Durham
Progent's phone support, remote troubleshooting, network security expertise, and network management services offer businesses in Durham or throughout the state of North Carolina the greatest leverage for your IT investment. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and network management, Progent's experts can provide your company enterprise-level network support while allowing you to avoid the cost and administration overhead of carrying a large internal IT organization. Highlights of Progent's online help program include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Durham and is also ideal for networks in geographic regions of North Carolina that have a limited supply of technicians with proven experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a broad selection of Microsoft support utilities, technical databases, and on-going education.
- By the Minute Billing to Reduce Costs
Progent provides online support on a minute-by-minute basis, so you are charged only for the services you receive. Progent asks for no minimum fee for online help and requires no monthly retainer for services delivered during normal business hours. This saves you from paying big bills for simple fixes.
- Access to Cisco Network Architecture Experts
Progent's registered experts for Cisco can provide the services of on-staff professionals who have skill in planning, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's core consulting offerings consist of technology integration, MS Exchange Server consulting, corporate security planning, and Co-managed Help Desk services. Progent's Experts group offers in-depth consulting support for specific application areas. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Office Project Training
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Database Administration and Application Development
MySQL Project Management and Software Design
Apple Mac Support
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a full service centralized source for IT generalists and specialists, Progent is able to deliver timely, inexpensive, and thorough IT solutions that meet the special needs of your business.
- Advanced Remote Access Software
Protected online access allows Progent's service experts to observe precisely what your users see. This makes it possible to produce quick solutions to problems that might otherwise require an expensive personal service call. Cutting-edge online connectivity tools and expert technicians together enable Progent to repair most IT issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote system analysis.
- Compatibility with Popular VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24x7 Support for High Network Availability
For companies with mission-critical applications, Progent offers optional 24x7 online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed especially for budget-conscious offices whose workers need immediate recourse to a Help Desk service with expert telephone support and complete escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of technical knowledge, fine tuned remote support tools, and understanding of corporate IT enable businesses to escape the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does My Business Begin Receiving Online Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on professional experience, at the forefront of IT service, performing a wide range of IT tasks for an extensive mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This guarantees that you get not only expert technical skills, but also a support engineer with field-tested methods for applying technical knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site help per minute. Consequently, you are billed only for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no minimum charge and asks no retainer for support services delivered during regular business hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for quick solutions so you won't be tempted to permit minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or small service firms who offer scant documentation or specifics of tasks performed, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation transmitted by each staff member to every client. The practice of detailing and organizing service records allows more efficient service and eliminates a variety of typical problems such as when a support client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few IT service companies to provide round-the-clock remote tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause downtime, system monitoring can keep your IT network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.