Fast Online Troubleshooting for Durham Computer Systems
Immediate Online Consulting for Durham SystemsFor organizations in Durham or anywhere in North Carolina, Progent offers remote technical support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with complex networking problems, as well as the services of CISA and CISSP-accredited security consultants to help with high-level security design and troubleshooting jobs.

Progent's online support experts provide exceptional value because they have the practical background and have access to the sophisticated technology required to solve most information system problems rapidly. Efficient support lowers direct costs since solutions accumulate minimal chargeable minutes. Remote support also eliminates the expense of sending a consultant to your site. Your organization benefits even more with indirect expenses by minimizing or eliminating system outages and related losses resulting from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's advanced remote consulting experience is especially important in environments that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's pricing policy for online support is structured to stretch your IT service investment. Progent bills per minute for phone assistance, so you owe exclusively for the support that you actually get. In contrast to many online support firms, Progent imposes no service activation fee or minimum payments. Progent's one-minute billing unit and simple model for pricing avoid scenarios where fast solutions manage to turn into large bills. Progent's skill at solving technical issues efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a collection of optimized technologies and field-proven methodologies that permit the maximum level of effectiveness for online engineering help and repair for information networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's Technical Response Center to access your network without violating system security.

Progent's powerful technical support database application includes comprehensive records of the support that Progent's clients have received. Progent's authorized engineers have the benefit of the specifics of all help rendered to each Progent customer by any Progent engineer. This archive of anomalies and resolutions is stored as a conveniently searchable internal database that allows Progent's remote technical experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's high-level certifications and close associations with key technology companies such as Cisco and Microsoft make available additional massive technical support databases and allow priority access to manufacturers' in-house support staff so Progent's remote service experts are able to find the most efficient solutions promptly.

Online support services provided by Progent to businesses in Durham and throughout the state of North Carolina include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services designed to allow small and mid-size businesses to utilize the same cutting-edge technology used by some of the world's leading enterprises. Progent's ProSight suite of IT management outsourcing services covers all key aspects of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of critical files, applications and VMs that have become lost or damaged due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and debug their networking appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that any potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup/recovery system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special IT projects. Progent's rates for longer-term consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these important areas of information technology allows customers to execute critical projects within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Call Center Support
    Progent's Call Center support programs for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex problems.

    Progent's Help Desk Call Center consulting expertise can guide you in creating an efficient new Help Desk Call Center or improving your current organization, evaluating or enhancing Call Center application software to meet the particular needs of your company, or providing occasional phone support personnel to reinforce your existing Call Center team to deal with demanding situations like software transitions, major upgrades, or installing brand new applications.

    Progent's Help Desk team of veteran network professionals offers your workers in Durham or anywhere in the state of North Carolina instant contact with a dependable support resource with years of experience providing phone help and remote troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center recognition as a crucial enabler of company performance, and Progent's intent is to fix and not merely record IT problems.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Experts staff can supply remote professional engineering expertise and training in key application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information on Progent's consulting, custom programming, and training services, see Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver businesses in Durham, or anywhere in the state of North Carolina, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your environment so that your IT support is proactive and automated. By detecting emerging trouble spots before they expand into full-scale emergencies, system monitoring can head off inconvenient and costly service crises. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or systems that support a mix of platforms.
How Your Durham Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Durham or anywhere in the state of North Carolina, Progent's phone-based network support specialists are ready to provide effective and cost-effective system help whenever your company needs it. More than a decade of offering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to solve network problems quickly while eliminating the expense and lost productivity associated with on-site service calls.

Even if your Durham organization works with a regular independent consultant or employs a full time IT staff that know how to handle common network issues, Progent’s Microsoft and Cisco certified consultants can still offer a convenient and seamless virtual extension of your local resources in cases when your regular IT support personnel either don't have the availability or the experience to handle unexpected system crises or particularly challenging integration projects.

Advantages of Progent's IT Support for Offices in Durham
Progent's remote support services enable your Durham company to realize the advantages of immediate, enterprise-class network support without the cost of maintaining a full-time IT staff. Your information system will derive greater business value by becoming increasingly reliable, efficient, and secure. Benefits to your company include:

  • Convenient virtual expansion of your local support resources
    For most offices in Durham and throughout North Carolina, local network support providers, whether made up of freelance consultants or an internal IT staff, can take care of typical network problems. On the other hand, IT crises can strike when local resources are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your usual service people. In these situations, Progent's online service professionals provide an easy, quick, and budget-friendly solution to supplement your local resources and to transfer valuable knowledge to improve your ability to resolve future issues in-house.

  • Less Dependence on Individual Consultants
    For network support, smaller companies commonly rely on individual freelance consultants. Although independent consultants have less internal costs than larger consulting companies and can afford to charge lower rates, they are often overextended, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in class, the lack of backup help may require your business to wait for help during an IT crisis. As your company grows, network unavailability and problems with vital applications are more expensive. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a dependable source of reserve support expertise to make sure your IT system stays up and running.

  • Build a Scalable Foundation for Seamless Growth
    Organizations typically start with an IT architecture created on a shoestring budget. Lacking a strong infrastructure, slap-dash repairs can get thrown onto a weak foundation. When a company grows, reliability and expandability issues can impede the productivity of the business. These badly designed systems need careful analysis, smart strategic planning, and extensive IT expertise to evolve to a network infrastructure that can deliver the solid foundation to handle vital business demands and simplify downstream growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller businesses need advice and technical training to negotiate an increasingly complex maze of product options available for accelerating business success and improving productivity. These companies do not need a computer engineer who is motivated to earn a commission on a certain vendor's technology. Network consulting and product selling can lead to a situation where the recommended solution is built around a profitable product instead of the true requirements of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to align IT consulting with the real needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical background, refined support tools, and understanding of corporate IT allow companies to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on industry background, at the front lines of IT service, executing a broad variety of technical projects for an extensive mix of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting staff. This ensures that you get not just expert technical capability, but also a consultant with field-tested approaches for using technical knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person visits by the minute. As a result, you owe only for delivered support. Progent does not impose a higher rate for off-hours or priority service, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no startup charge and asks no retainer for services delivered during regular working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you won't be forced to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent faces few competitors. Companies who utilize trusted independent consultants or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more reliable, secure, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential issues before they cause lost productivity, system monitoring can save your IT network from stressful and costly service disruptions.
How Does My Business Start Getting Remote Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.