Fast Remote Support for Durham Networks
Fast Phone Support for Durham NetworksFor businesses located in Durham or anywhere in North Carolina, Progent offers online technical support for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified professionals have delivered online support to businesses in every state in the U.S. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure issues, as well as the services of CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting issues.

Progent's remote technical support engineers provide excellent value due to the fact that they have the practical experience and are equipped with the advanced tools required to resolve most information system problems rapidly. Efficient support lowers immediate costs because solutions accumulate minimal billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your site. Your organization saves even more with indirect costs by reducing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced remote technical support experience is especially important for businesses that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's billing model for online support is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you owe only for the services that you receive. In contrast to typical online service firms, Progent requires no startup charge or minimum fees. Progent's per-minute granularity and simple policy for pricing prevent scenarios where quick repairs manage to turn into large tabs. Progent's penchant for disposing of technical issues quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a set of optimized technologies and proven processes which promote the highest level of effectiveness for remote engineering help and troubleshooting for IT networks of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's remote service group to access your environment without breaching network security.

Progent's powerful service database system keeps extensive documentation of the service that Progent's clients have received. Progent's authorized consultants have the benefit of the specifics of services provided to each Progent customer by any engineer. This database of anomalies and repairs is structured as a readily exploitable internal knowledge base that allows Progent's remote technical engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of certifications and close relationships with important technology companies including Cisco and Microsoft make available additional massive technical knowledge bases and permit quick response from manufacturers' internal support staff with the result that Progent's remote consulting specialists can arrive at the most efficient resolutions quickly.

Remote support provided by Progent to businesses in Durham and anywhere in the state of North Carolina include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same best-of-breed technology used by many of the industry's leading enterprises. Progent's ProSight line of network management outsourcing services covers all key aspects of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the entire threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so that all potential problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup system that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for special information technology projects. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology enables clients to execute major projects within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk support programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are ideal for organizations who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who need quick response from a dependable Call Center with professional telephone assistance plus the ability to escalate the most challenging problems to high-level engineers.

    Progent’s Virtual Call Center is designed for bigger companies and serves as a seamless supplement to your established Call Center organization. Progent's Virtual Help Desk can serve as a an escalation resource to resolve complex computer system challenges, or be ready in overflow instances when your regular support engineers are overwhelmed.

    Progent's Call Center staff of seasoned network experts gives your computer users in Durham or anywhere in the state of North Carolina instant contact with a dependable network service group with extensive background delivering telephone-based consulting and online diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center the reputation as a crucial contributor to business performance, and Progent's goal is to solve instead of simply annotate network problems.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting Group provides online advanced engineering expertise and education in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read more about Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Durham, or anywhere in the state of North Carolina, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager for your environment so that your IT support is proactive and automated. By anticipating looming problems before they evolve into network outages, remote monitoring can head off disruptive and expensive information system failures. Progent can also deploy system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems based on a mix of OS platforms.
How Your Durham Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Durham or throughout the state of North Carolina, Progent's online computer support engineers can provide expert and affordable IT support whenever your business requires it. Long experience providing remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune online access tools to solve computer problems rapidly while avoiding the expense and lost time that comes with in-person support calls.

Even if your Durham organization works with a local independent support technician or maintains a full time IT staff that know how to deal with day-to-day network problems, Progent’s Microsoft and Cisco certified engineers can offer an easy and seamless remote extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to solve unexpected network crises or particularly challenging integration projects.

Features of Progent's Online Computer Support for Durham
Progent's phone help, Internet-based troubleshooting, network security consulting, and system management services give businesses in Durham or throughout the state of North Carolina unparalleled leverage for your IT investment. Whether you require one-time telephone support and remote network repair or ongoing Help Desk Call Center services and system management, Progent's professionals can deliver your business world class network support while permitting you to avoid the expense and hassle of maintaining a full-service internal IT organization. Key features of Progent's online help services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical knowledge, fine tuned support software, and understanding of enterprise networking allow businesses to avoid the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent stands out by offering:

How Does My Business Begin Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.