Immediate Remote Technical Support for Durham North Carolina IT Networks
Immediate Online Technical Support for Durham NetworksFor organizations located in Durham North Carolina, Progent offers online technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote support to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle challenging networking problems, plus the assistance of CISA and CISSP-qualified security consultants to help with high-level security design and troubleshooting jobs.

Progent's online support experts provide exceptional value due to the fact that they possess the real-world experience and have access to the advanced tools required to resolve most network problems quickly. This reduces direct expenses because solutions use up fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally with incidental expenses by minimizing or avoiding system outages and related costs resulting from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's extensive remote consulting experience is especially valuable for businesses that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be useful.

Progent's pricing policy for remote help is structured to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you pay only for the support that you receive. Unlike many online service organizations, Progent requires no initialization charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing eliminate situations where quick solutions manage to turn into major invoices. Progent's penchant for solving problems efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of customized technologies and field-proven processes that allow the maximum level of efficiency for online technical support and repair for information systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the staff of Progent's Technical Response Center to communicate with your company's environment remotely without breaching system security.

Progent's sophisticated technical support database application includes extensive records for the support that Progent's clients have received. Progent's team consultants have the benefit of the specifics of all help delivered to every Progent customer by every Progent consultant. This archive of trouble tickets and resolutions is organized as an easily exploitable internal knowledge base that enables Progent's online technical engineers to communicate their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's extensive list of accreditations and close relationships with key vendors such as Cisco and Microsoft make available additional vast support knowledge bases and permit priority response from manufacturers' internal engineering staff with the result that Progent's online service specialists are able to arrive at the best solutions promptly.

Remote support provided by Progent to customers in Durham North Carolina include:

Progent's ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's leading enterprises. The ProSight line of network management outsourcing services covers all critical facets of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a portfolio of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and allow non-disruptive backup and rapid restoration of important files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from equipment failures, natural disasters, fire, cyber attacks such as ransomware, human error, malicious insiders, or software bugs. Managed services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic information network. In addition to maximizing the security and functionality of your computer network, Progent's software/firmware update management services permit your IT team to concentrate on line-of-business projects and tasks that derive maximum business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. Using 2FA, when you log into a protected online account and enter your password you are requested to verify your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized as this second means of authentication including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register several validation devices. For more information about ProSight Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time management reporting tools designed to integrate with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to deliver centralized control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and debug their connectivity appliances like routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so all potential problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with information security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract information technology programs. Progent's rates for longer-term consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these special areas of information technology enables clients to complete major projects economically and on schedule. Progent's special online consulting solutions include:

  • Call Center Support
    Progent's Help Desk Call Center service options for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Co-managed Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the top professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Help Desk team of seasoned information technology professionals gives your workers in Durham North Carolina immediate contact with an effective technical support group with years of background delivering telephone-based help and remote troubleshooting for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk perception as a crucial driver of company performance, and Progent's policy is to solve instead of just annotate IT problems.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Team offers phone-based professional consulting expertise and education in key business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information on Progent's expertise, customization, and education offerings, go to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center2, extend or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Durham North Carolina remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager to suit your business so your IT maintenance is proactive and automated. By exposing looming problems before they grow into full-scale emergencies, system monitoring can minimize stressful and expensive network failures. Progent can also provide help with system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or systems that incorporate a combination of operating systems.
How Your Durham Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Durham North Carolina, Progent's phone-based computer support specialists are ready to deliver professional and economical system support the instant your organization requires it. Over two decades of delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine remote access tools to repair IT problems rapidly while eliminating the cost and lost time that comes with on-premises support calls.

Even if your Durham office deals with a local freelance consultant or maintains an in-house organization that know how to handle the majority of network problems, Progent's Microsoft and Cisco certified consultants can still provide a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to resolve unexpected system emergencies or especially tough integration projects.

Benefits of Progent's IT Support for Organizations in Durham North Carolina
Progent's online technical help services allow your Durham company to enjoy the benefits of on-call, enterprise-class IT support without the cost of maintaining a full-time IT organization. Your information system will derive added business value by becoming increasingly available, productive, and protected. Advantages to your business include:

  • Seamless remote expansion of your on-site IT resources
    With most organizations in Durham North Carolina, nearby network service resources, whether consisting of independent consultants or an internal maintenance staff, can solve the majority of technical issues. However, IT crises may strike when your regular support personnel are overstretched or absent, and some problems may involve technology that is unfamiliar to your usual service technicians. In these situations, Progent's online service experts offer an easy, fast, and budget-friendly way to augment your regular help and to convey useful information to increase your ability to deal with downstream issues in-house.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, smaller offices commonly rely on independent freelance service providers. While freelance service people have smaller overhead than larger consulting organizations and can often charge lower rates, they are often stretched too thin, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the lack of backup personnel may force your company to go without help during an IT crisis. As your business grows, system downtime and problems with critical software become more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides an on-call source of reserve support expertise to insure your IT system remains up and running.

  • Create a Solid Foundation for Seamless Growth
    Businesses often begin with an information architecture created on a modest budget. Lacking a robust infrastructure, band-aid repairs often get piled onto an unstable foundation. As a network grows, reliability and expandability issues can impede the success of the organization. These poorly designed environments require proper assessment, smart long-term planning, and wide technical knowledge to upgrade to a network infrastructure able to offer the stable foundation to handle current business requirements and facilitate downstream expansion.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller businesses require guidance and technical education to negotiate an increasingly complex array of technology alternatives capable of promoting business growth and enhancing productivity. They do not need a network consultant who is motivated to earn a commission on a specific vendor's technology. Network consulting and product selling can lead to a situation where the proposed solution is built around a predetermined technology rather than the genuine needs of a business. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to match IT expertise with the best needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT knowledge, fine tuned support software, and understanding of corporate IT allow businesses to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

How Does Our Company Begin Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.



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