Immediate Online Help for Durham North Carolina IT Networks
Fast Remote Help for Durham NetworksFor companies located in Durham North Carolina, Progent offers remote help for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting jobs.

Progent's online technical support experts provide excellent value because they have the real-world experience and are equipped with the advanced technology necessary to resolve the majority of network issues quickly. Efficient support lowers direct expenses since solutions require minimal chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your office. Your organization benefits even more in indirect expenses by reducing or eliminating system downtime and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote technical support expertise is particularly helpful in environments that depend on public clouds for critical infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.

Progent's pricing policy for online support is designed to stretch your IT service investment. Progent charges per minute for phone consulting, so you pay exclusively for the support that you receive. Unlike many online support companies, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing save you from scenarios where quick fixes manage to end up as large bills. Progent's penchant for handling problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of customized tools and field-proven processes that ensure the maximum degree of efficiency for online engineering help and troubleshooting for information networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's Technical Response Center to link to your company's network remotely without violating corporate security.

Progent's proven service reporting application stores extensive documentation for all service that Progent's customers have received. Progent's team engineers have the benefit of the details of all help delivered to each customer by every engineer. This archive of issues and solutions is structured as a quickly searchable proprietary database that enables Progent's online support experts to share their knowledge company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's extensive list of certifications and close relationships with important industry leaders including Cisco and Microsoft make available other massive support knowledge bases and permit fast access to vendors' internal support staff with the result that Progent's remote consulting experts can come up with optimal resolutions promptly.

Remote services provided by Progent to companies in Durham North Carolina include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology deployed by some of the industry's top corporations. The ProSight line of network management outsourcing services covers all key facets of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the entire malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to deliver web-based management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, reconfigure and debug their networking appliances such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so all looming problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup/recovery system that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT programs. Billing charges for longer-term consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these special areas of computer technology allows clients to complete major projects economically and on time. Progent's project-based online engineering services include:

  • Call Center Expertise
    Progent's Call Center programs for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

    Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution built around the leading professional services automation tool for handling service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Call Center team of seasoned information technology professionals provides your customers in Durham North Carolina immediate contact with an efficient network service group with years of experience providing phone help and remote diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk perception as a key contributor to business success, and Progent's aim is to fix and not simply document technical problems.

  • Business Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Experts Team can supply remote professional consulting expertise and training in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's consulting, custom programming, and training services, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Durham North Carolina online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your environment so that your IT support is proactive rather than reactive. By spotting looming problems before they evolve into crashes, automated monitoring can minimize inconvenient and costly service failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or systems that incorporate multiple OS platforms.
How Your Durham Company Can Contact Progent's Online Service Experts
To contact Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Durham North Carolina, Progent's online computer support engineers are ready to provide effective and affordable IT help whenever your organization has to have it. More than a decade of delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to fix computer problems quickly while avoiding the expense and lost productivity that comes with on-site service visits.

Even if your Durham business works with a regular independent support technician or employs a full time organization that can deal with ordinary computer issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless remote extension of your on-site resources in cases when your regular service personnel either don't have the time or the expertise to address unexpected system crises or particularly complicated integration problems.

Advantages of Progent's IT Support for Companies in Durham North Carolina
Progent's remote technical help services allow your Durham organization to realize the advantages of immediate, enterprise-level IT support without the cost of managing an in-house IT organization. Your network will acquire added business worth by being more available, productive, and secure. Advantages to your company include:

  • Seamless remote extension of your on-site support resources
    For most offices in Durham North Carolina, nearby network service providers, whether consisting of independent consultants or a full-time IT staff, can solve typical network issues. However, serious problems sometimes strike when local resources are overstretched or unavailable, and some trouble may be associated with technology that is unfamiliar to your local support technicians. In these instances, Progent's online service experts give you an easy, fast, and economical way to supplement your regular help and to pass on valuable knowledge to improve your capability to handle future issues in-house.

  • Reduced Dependence on Individual Consultants
    For network maintenance, smaller companies often rely on independent freelance service providers. While independent consultants have less internal costs than larger support companies and can often charge lower rates, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in class, the absence of fallback personnel may force your business to go without help during an emergency. As your company expands, network downtime and problems with critical software are more costly. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a dependable source of reserve service expertise to insure your IT system is always up and running.

  • Create a Scalable Basis for Smooth Expansion
    Businesses often start with an IT system created on a modest budget. Lacking a robust infrastructure, band-aid fixes can get thrown onto a shaky foundation. As a company grows, reliability and expandability issues can hinder the success of the organization. Such badly designed systems need careful assessment, smart long-term planning, and broad-based technical expertise to evolve to a network architecture that can offer the stable foundation to handle critical business demands and simplify future expansion.

  • Work with Solution Providers Rather Than Product Sellers
    Smaller organizations need guidance and technical education to navigate through an increasingly complicated array of technology alternatives capable of promoting business success and improving productivity. These companies hardly need a computer consultant who is trying to resell a certain vendor's products. IT support and product selling can lead to a scenario where the recommended solution is built around a profitable product rather than the genuine needs of a business. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to align technical consulting with the best needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical experience, fine tuned support software, and understanding of corporate IT enable offices to escape the limitations of excessive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

How Does My Business Start Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.



An index of content::

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