Immediate Remote Technical Support for Durham North Carolina IT Networks
For organizations located in Durham North Carolina, Progent offers online technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote support to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle challenging networking problems, plus the assistance of CISA and CISSP-qualified security consultants to help with high-level security design and troubleshooting jobs.
Progent's online support experts provide exceptional value due to the fact that they possess the real-world experience and have access to the advanced tools required to resolve most network problems quickly. This reduces direct expenses because solutions use up fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally with incidental expenses by minimizing or avoiding system outages and related costs resulting from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's extensive remote consulting experience is especially valuable for businesses that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be useful.
Progent's pricing policy for remote help is structured to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you pay only for the support that you receive. Unlike many online service organizations, Progent requires no initialization charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing eliminate situations where quick solutions manage to turn into major invoices. Progent's penchant for solving problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of customized technologies and field-proven processes that allow the maximum level of efficiency for online technical support and repair for information systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the staff of Progent's Technical Response Center to communicate with your company's environment remotely without breaching system security.
Progent's sophisticated technical support database application includes extensive records for the support that Progent's clients have received. Progent's team consultants have the benefit of the specifics of all help delivered to every Progent customer by every Progent consultant. This archive of trouble tickets and resolutions is organized as an easily exploitable internal knowledge base that enables Progent's online technical engineers to communicate their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's extensive list of accreditations and close relationships with key vendors such as Cisco and Microsoft make available additional vast support knowledge bases and permit priority response from manufacturers' internal engineering staff with the result that Progent's online service specialists are able to arrive at the best solutions promptly.
Remote support provided by Progent to customers in Durham North Carolina include:
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Certified Windows Experts
Progent's Microsoft-premier remote support experts can deliver network repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist your company with a broad range of technology support such as Microsoft Windows Server 2022 planning and integration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration consulting, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop consulting and support services to assist you business to deploy, configure, troubleshoot, and manage workstations and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as providing Windows 11 planning and upgrade assistance and Windows 10 configuration consulting, plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your desktops and web-facing tablets and smartphones.
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Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network consultants, and indicates a consultant's networking knowledge at the expert level. Cisco CCIEs can resolve even the most complex problems encountered in network planning, integration, maintenance, compliance, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or identifying program updates. CCIEs are an exceptional cost-effectiveness because their broad expertise permits them to solve problems rapidly. In many cases, less qualified service providers can struggle for many hours or even days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can interface to your environment by means of the latest on-line troubleshooting technology to perform quick, safe, and economical analysis and repair.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State
Progent's Cisco CCIEs can provide help for the entire range of Cisco's popular family of infrastructure appliances by delivering services such as:
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CISSP and ISSAP Premier Network Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services to improve the defenses of your Windows, Apple macOS and OS X, Linux environment against attacks or assist your company to recover rapidly following a serious breach. Security support services offered by Progent include: thorough data security assessment utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious attacks; installing firewalls; establishing safe mechanisms for off-site and mobile connectivity; securing your email system against viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
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Hybrid Cloud Integration Solutions

Progent offers advanced online support to help businesses of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that utilize local resources as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Microsoft 365 Exchange Online integration with on-prem installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent runbook for recovering applications and services rapidly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and fixes and can produce reports to confirm full service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware used by the basic IP network.
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UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online support services to address a broad spectrum of information technologies such as system infrastructure, messaging solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified management in environments that include Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network problems enables quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts service expense.
Major Linux versions for which Progent offers expert support include:
RedHat
SUSE Linux
Debian GNU/Linux
Slackware
Ubuntu
Progent's ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's leading enterprises. The ProSight line of network management outsourcing services covers all critical facets of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a portfolio of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and allow non-disruptive backup and rapid restoration of important files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from equipment failures, natural disasters, fire, cyber attacks such as ransomware, human error, malicious insiders, or software bugs. Managed services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are most appropriate for your network.
- Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide organizations of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic information network. In addition to maximizing the security and functionality of your computer network, Progent's software/firmware update management services permit your IT team to concentrate on line-of-business projects and tasks that derive maximum business value from your network. Read more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. Using 2FA, when you log into a protected online account and enter your password you are requested to verify your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized as this second means of authentication including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register several validation devices. For more information about ProSight Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of real-time management reporting tools designed to integrate with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to deliver centralized control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and debug their connectivity appliances like routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so all potential problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with information security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract information technology programs. Progent's rates for longer-term consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these special areas of information technology enables clients to complete major projects economically and on schedule. Progent's special online consulting solutions include:
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Call Center Support
Progent's Help Desk Call Center service options for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve challenging problems.
Progent's Co-managed Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the top professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk team of seasoned information technology professionals gives your workers in Durham North Carolina immediate contact with an effective technical support group with years of background delivering telephone-based help and remote troubleshooting for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk perception as a crucial driver of company performance, and Progent's policy is to solve instead of just annotate IT problems.
- Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Team offers phone-based professional consulting expertise and education in key business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information on Progent's expertise, customization, and education offerings, go to Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center2, extend or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Durham North Carolina remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager to suit your business so your IT maintenance is proactive and automated. By exposing looming problems before they grow into full-scale emergencies, system monitoring can minimize stressful and expensive network failures. Progent can also provide help with system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or systems that incorporate a combination of operating systems.
How Your Durham Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent.
For offices and new ventures in Durham North Carolina, Progent's phone-based computer support specialists are ready to deliver professional and economical system support the instant your organization requires it. Over two decades of delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine remote access tools to repair IT problems rapidly while eliminating the cost and lost time that comes with on-premises support calls.
Even if your Durham office deals with a local freelance consultant or maintains an in-house organization that know how to handle the majority of network problems, Progent's Microsoft and Cisco certified consultants can still provide a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to resolve unexpected system emergencies or especially tough integration projects.
Benefits of Progent's IT Support for Organizations in Durham North Carolina
Progent's online technical help services allow your Durham company to enjoy the benefits of on-call, enterprise-class IT support without the cost of maintaining a full-time IT organization. Your information system will derive added business value by becoming increasingly available, productive, and protected. Advantages to your business include:
- Seamless remote expansion of your on-site IT resources
With most organizations in Durham North Carolina, nearby network service resources, whether consisting of independent consultants or an internal maintenance staff, can solve the majority of technical issues. However, IT crises may strike when your regular support personnel are overstretched or absent, and some problems may involve technology that is unfamiliar to your usual service technicians. In these situations, Progent's online service experts offer an easy, fast, and budget-friendly way to augment your regular help and to convey useful information to increase your ability to deal with downstream issues in-house.
- Reduced Dependence on Freelance Consultants
For IT maintenance, smaller offices commonly rely on independent freelance service providers. While freelance service people have smaller overhead than larger consulting organizations and can often charge lower rates, they are often stretched too thin, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the lack of backup personnel may force your company to go without help during an IT crisis. As your business grows, system downtime and problems with critical software become more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides an on-call source of reserve support expertise to insure your IT system remains up and running.
- Create a Solid Foundation for Seamless Growth
Businesses often begin with an information architecture created on a modest budget. Lacking a robust infrastructure, band-aid repairs often get piled onto an unstable foundation. As a network grows, reliability and expandability issues can impede the success of the organization. These poorly designed environments require proper assessment, smart long-term planning, and wide technical knowledge to upgrade to a network infrastructure able to offer the stable foundation to handle current business requirements and facilitate downstream expansion.
- Work with Problem Solvers Rather Than Product Sellers
Smaller businesses require guidance and technical education to negotiate an increasingly complex array of technology alternatives capable of promoting business growth and enhancing productivity. They do not need a network consultant who is motivated to earn a commission on a specific vendor's technology. Network consulting and product selling can lead to a situation where the proposed
solution is built around a predetermined technology rather than the genuine needs of a business. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to match IT expertise with the best needs of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT knowledge, fine tuned support software, and understanding of corporate IT allow businesses to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance service providers, or limited in-house resources.
Progent adds value by providing:
- In-depth Expertise in Microsoft's Full Range of Server Platforms
Progent offers world-class support for Microsoft's leading server platforms with services that include Microsoft Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment consulting, Windows Server 2008 expertise, Windows Server 2003 maintenance, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site help by the minute. As a result, you owe exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer for services delivered during regular working hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for fast repairs so you will not be forced to permit minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or small support firms who provide minimal documentation or details of services performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation sent by every staff member to every customer. The practice of detailing and archiving support records results in more efficient support and avoids a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who won't let go of vital service information.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 system tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your information network from painful and costly service disruptions.
How Does Our Company Begin Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.