Immediate Remote Support for Durham North Carolina Computer Systems
Fast Remote Consulting for Durham SystemsFor organizations located in Durham North Carolina, Progent provides remote help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support experts provide exceptional leverage because they have the practical background and are equipped with the sophisticated technology necessary to solve most network issues quickly. This reduces direct costs because service calls use up fewer billable minutes. Remote support also eliminates the expense of sending an engineer to your site. Your organization saves additionally in indirect costs by reducing or avoiding network downtime and related costs stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support experience is especially valuable in environments that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.

Progent's billing model for remote support is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe just for the support that you receive. Unlike many remote service firms, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and simple model for billing do away with situations where speedy. minor repairs manage to turn into substantial invoices. Progent's skill at handling problems quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of optimized technologies and field-proven processes which ensure the maximum degree of effectiveness for remote consulting and troubleshooting for IT systems of any size. Progent offers protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's online support team to access your environment remotely without compromising system security.

Progent's advanced customer support database system keeps comprehensive histories for the service that Progent's customers have received. Progent's team engineers have access to the records of assistance provided to every customer by every Progent engineer. This history of issues and solutions is organized as a readily exploitable proprietary knowledge base that allows Progent's online technical experts to communicate their experiences company-wide to ensure that the quality of Progent's support improves over time. Progent's high-level certifications and close relationships with important vendors such as Cisco and Microsoft make available other vast technical knowledge bases and allow priority access to manufacturers' internal engineering staff so Progent's online consulting experts are able to determine the most efficient resolutions promptly.

Online services offered by Progent to customers in Durham North Carolina include:

ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions deployed by many of the world's leading enterprises. Progent's ProSight portfolio of network monitoring and management services covers all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack progression including protection, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology vendors to create ProSight Data Protection Services, a portfolio of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and enable non-disruptive backup and fast restoration of important files/folders, applications, images, plus virtual machines. ProSight DPS lets you avoid data loss caused by hardware failures, natural disasters, fire, cyber attacks like ransomware, user error, malicious employees, or software glitches. Managed services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving IT network. In addition to optimizing the protection and reliability of your computer network, Progent's patch management services allow your in-house IT team to concentrate on more strategic projects and tasks that derive the highest business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a secured application and give your password you are requested to verify who you are via a device that only you possess and that uses a different network channel. A wide range of devices can be utilized as this added form of authentication such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may designate several validation devices. To find out more about Duo identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time management reporting utilities designed to work with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their networking appliances like switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so all looming issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery system that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Progent's rates for longer-term consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these special areas of information technology enables clients to complete major projects economically and on time. Progent's special online engineering solutions include:

  • Call Center Expertise
    Progent's Call Center support programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk consulting services can support you in building an efficient new Call Center or improving your current one, identifying or modifying Call Center software to meet the particular requirements of your business, or providing temporary online staff to supplement your internal Help Desk group during unusually busy situations like software migrations, mass updates, or installing brand new applications.

    Progent's Help Desk team of veteran information technology professionals provides your computer users in Durham North Carolina quick contact with a dependable network service resource with substantial background delivering phone support and remote diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a crucial enabler of company productivity, and Progent's goal is to fix instead of simply record network issues.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Consulting Group provides phone-based and in-depth consulting support and training in specific business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, customization, and education for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information concerning Progent's expertise, programming, and training services, refer to Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center2, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Durham North Carolina online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can tune SCOM for your environment so your computer support is proactive rather than reactive. By anticipating possible issues before they evolve into crashes, automated monitoring can ward off stressful and expensive service failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks based on multiple platforms.
How Your Durham Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Durham North Carolina, Progent's online network support specialists are ready to provide expert and cost-effective system support the instant your organization needs it. Over two decades of delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune online access tools to repair network problems quickly while eliminating the expense and lost time that comes with in-person support visits.

Even if your Durham company works with a local independent consultant or maintains an in-house organization that can handle day-to-day network problems, Progent's Microsoft certified consultants can provide a convenient and seamless virtual extension of your local resources in cases when your regular service personnel either lack the time or the expertise to resolve unexpected system crises or especially complicated integration projects.

Advantages of Progent's IT Support for Companies in Durham North Carolina
Progent's remote IT consulting services allow your Durham business to realize the advantages of on-call, expert network support without the cost of managing a full-time IT organization. Your network will acquire added strategic value by becoming more reliable, efficient, and secure. Advantages to your company include:

  • Seamless remote extension of your local support resources
    With most companies in Durham North Carolina, local network support resources, whether made up of independent consultants or an in-house IT staff, can solve the majority of network problems. On the other hand, IT crises may occur when local support personnel are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your local service technicians. In these situations, Progent's on-call support experts provide a convenient, quick, and affordable way to supplement your regular resources and to transfer valuable information to increase your capability to handle downstream issues locally.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller organizations commonly depend on independent freelance service providers. Although freelance consultants have smaller internal costs than big consulting companies and can afford to charge lower rates, they are sometimes overbooked, making it difficult to respond quickly to crisis situations. If a freelance service provider is busy with another client, ill, on a trip, or in training, the absence of reserve personnel may force your business to go without help during an emergency. As your network expands, system unavailability and problems with vital software are more costly. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers a reliable source of reserve support experts to make sure your IT system remains available.

  • Create a Solid Foundation for Seamless Growth
    Businesses often begin with an information architecture created on a modest budget. Without a scalable infrastructure, slap-dash fixes can get thrown on top of a shaky foundation. As a network grows, reliability and expandability issues can impede the success of the organization. Such badly designed systems require careful assessment, intelligent strategic planning, and wide technical knowledge to evolve to a network infrastructure that can provide the solid foundation to meet vital business requirements and facilitate future growth.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller organizations require guidance and technical education to navigate through an ever more complex maze of product alternatives available for promoting business growth and improving efficiency. These companies do not need a network engineer who is motivated to sell a specific vendor's technology. Network consulting and product selling can result in a situation where the recommended solution is built around a profitable technology rather than the true requirements of a client. Progent avoids these conflicts by selling only services instead of products. This enables Progent to match IT consulting with the best interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical background, refined remote support tools, and familiarity with enterprise networking enable offices to escape the limitations of excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

How Does Our Company Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.



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    System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of IT infrastructure monitoring and management tools and is designed to offer a unified mechanism for configuring and managing virtualized fabric and services across hybrid networks that can incorporate private clouds and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consultants can help organizations of any size with any aspect of designing, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization topology, help you migrate smoothly from older releases of Virtual Machine Manager, design workflows for building and installing virtual machines and VM hosts, implement fault-tolerant compute and storage clusters, connect your datacenter resources with public clouds, configure virtual switches, develop and debug PowerShell scripts, and help you assess the strategic business benefits of new capabilities like Storage Spaces Direct and Host Guardian Service. Progent's virtualization professionals can provide advanced Hyper-V consulting and VMware vSphere expertise.

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    Progent's Microsoft-certified consulting experts have more than 10 years of background designing, deploying, optimizing and fixing System Center Operations Manager solutions and can provide organizations of any size advanced remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist your company to design a topology for SCOM 2012 servers that provides the performance and resilience required to monitor your datacenter effectively, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to import and set up SCOM 2012 management packs based on best practices for monitoring network infrastructure as well as Microsoft and third-party apps and services. In addition, Progent can deliver responsive online or onsite technical support to help you to fix serious issues detected by SCOM 2012.

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