Immediate Remote Technical Support for Durham North Carolina Networks
For businesses in Durham North Carolina, Progent provides remote support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with complex infrastructure problems, as well as the services of CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting jobs.
Progent's remote technical support experts offer exceptional value due to the fact that they possess the practical background and have access to the advanced technology necessary to resolve the majority of network problems rapidly. This reduces direct costs since service calls use up minimal chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally in incidental expenses by minimizing or avoiding network outages and related losses stemming from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's extensive online consulting experience is especially important for businesses that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's billing model for online help is structured to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are charged exclusively for the support that you actually get. In contrast to many remote support firms, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and clean model for billing save you from situations where quick fixes somehow end up as major bills. Progent's penchant for solving problems efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a set of optimized tools and field-tested processes that promote the maximum degree of effectiveness for remote engineering help and repair for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the staff of Progent's Technical Response Center to link to your network remotely without breaching network security.
Progent's proven customer support database system maintains detailed histories for all support that Progent's clients have received. Progent's staff service personnel have the benefit of the details of support delivered to every customer by every consultant. This database of issues and resolutions is structured as a conveniently accessible internal database that permits Progent's remote support engineers to communicate their experiences with the whole team to make sure that the value of Progent's support grows over time. Progent's high-level certifications and working associations with key vendors such as Cisco and Microsoft make available other extensive technical knowledge bases and allow priority access to manufacturers' in-house support staff with the result that Progent's online consulting experts can determine the most efficient resolutions quickly.
Online support services available from Progent to businesses in Durham North Carolina include:
Authorized MS Windows Support
Progent's Microsoft-premier remote support engineers can provide computer problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help your company with a broad variety of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable PC desktop services to help your company to install, configure, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's desktop support services include providing Microsoft Windows 10 upgrade support services plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network professionals, and validates a consultant's network technology knowledge at the master level. Cisco CCIEs can handle the most difficult issues surrounding network infrastructure design, installation, management, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS network management utilities and coming up with alternate approaches or identifying program patches. CCIEs offer exceptional value since their deep expertise allows them to resolve problems rapidly. In typical instances, less qualified engineers can wrestle for many hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your network via the latest on-line support tools to provide fast, safe, and affordable diagnosis and remediation.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State
Progent's CCIEs offer expertise in all of Cisco's popular family of infrastructure products. Cisco technology support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch integration and support, Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet APs planning and integration support, Cisco WiFi controllers integration consulting, Cisco Security and VPN Consulting assistance, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of system protection services to enhance the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or assist your company to recover quickly following a damaging breach. Security solutions offered by Progent cover in depth data security and compliance analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recovery from virus and worm attacks; installing firewalls; designing safe mechanisms for off-site and mobile access; guarding your email system from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting to help companies of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine on-premises IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable workflow for recovering services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide phone-based support services to address a wide array of information technologies such as system architecture, email solutions, system and process security, plus UNIX and Windows integration. For server consolidation and easy management in networks that incorporate Linux with Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with migration from legacy systems to Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical issues promotes quick escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and cuts service expense.
Important Linux platforms for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and mid-size organizations to utilize the same cutting-edge technology deployed by many of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services covers all critical facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the entire threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, apps and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to provide web-based control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your Progent consultant so that any looming issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with information security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Durham Business Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Call Center support programs for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Call Center consulting support can assist you in establishing an effective new Help Desk Call Center or revamping your existing one, selecting or modifying Call Center software to handle the special demands of your corporation, or adding occasional online staff to work with your internal Call Center resources during unusually busy events such as software transitions, major updates, or installing new applications.
Progent's Help Desk Call Center staff of seasoned information technology experts offers your workers in Durham North Carolina rapid access to a dependable network service group with years of background delivering telephone-based support and remote repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center the reputation as a key enabler of business performance, and Progent's target is to fix and not simply annotate IT issues.
- Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group offers online and in-depth engineering expertise and education in special application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information about Progent's expertise, customization, and education offerings, visit Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers companies in Durham North Carolina online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your environment so your IT maintenance is proactive and automated. By detecting looming issues before they evolve into crashes, proactive monitoring can avoid inconvenient and costly information system failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows systems, or systems that support a variety of operating systems.
To get in touch with Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Durham North Carolina, Progent's phone-based computer support engineers are ready to deliver effective and economical IT help whenever your company needs it. More than 15 years of offering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access tools to solve IT problems quickly while avoiding the cost and lost time associated with on-site service calls.
Even if your Durham office deals with a local independent support technician or employs an in-house IT staff that can handle day-to-day network issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the time or the expertise to handle unexpected system crises or particularly complex integration problems.
Features of Progent's Remote Network Services for Durham North Carolina
Progent's online support, Internet-based repair, network security expertise, and network management services offer companies in Durham North Carolina the greatest leverage for your support budget. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk services and network management, Progent's experts can provide your business enterprise-level network support while permitting you to eliminate the expense and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to companies in Durham North Carolina and is also ideal for networks in more remote areas that lack technicians with proven expertise supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has the use of a wide array of Microsoft support tools, technical databases, and continuing education.
- Per Minute Rates to Reduce Costs
Progent offers remote help on a minute-by-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for phone help and requires no monthly subscription fee for services delivered during normal working hours. This keeps you from paying big invoices for quick repairs.
- Availability of Cisco Network Architecture Experts
Progent's certified experts for Cisco offers help from authorized professionals who have skill in designing, deploying, and supporting networking environments powered by Cisco technology. Progent can offer a CCIE or CCNP to help you build high-speed, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Team
Progent's core support services include technology integration, MS Exchange Server consulting, network security design, and Help Desk Co-management services. Progent's Experts Team can provide in-depth consulting support in critical application areas. Support offered by the Application Experts Group covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project Training
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
BI Reporting Consulting and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Database Administration and Software Development
MySQL Management Support and Application Programming
Amazon MWS Application Development
By providing a full service centralized source for network generalists and specialists, Progent is able to tailor timely, inexpensive, and comprehensive IT solutions that meet the unique needs of your business.
- Advanced Remote Access Software
Protected remote connectivity allows Progent's support experts to observe precisely what your customers see. This makes it possible to find fast solutions to issues that might otherwise require a costly onsite visit. Cutting-edge online access software and expert technicians combine to enable Progent to resolve most network problems rapidly and economically. Progent is a pioneer in online support and automated system tracking.
- Compatibility with Popular VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24-hour Support for High Network Availability
For businesses with mission-critical applications, Progent offers optional 24x7 remote support services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager, this offering can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious businesses whose workers need instant recourse to a Help Desk service with effective phone support and full escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of technical background, fine tuned remote support tools, and familiarity with corporate IT allow companies to avoid the pitfalls of excessive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does My Business Start Receiving Remote Network Support from Progent?
- In-depth Expertise in Microsoft's Entire Line of Servers
Progent can provide world-class expertise for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment help, Microsoft Windows Server 2008 R2 migration, Windows 2003 Server upgrades, MS Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises visits by the minute. As a result, you are charged only for received services. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services delivered during regular business hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for quick solutions so you will not be forced to allow simple problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or small support organizations who provide minimal documentation or details of services done, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation transmitted by every staff member to every client. The discipline of documenting and archiving support records results in more effective support and eliminates a variety of typical problems such as when a service customer is virtually held hostage to a consultant who wonít release vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, network monitoring can keep your IT network from stressful and expensive availability disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.