Fast and Affordable Online Technical Support for Durham North Carolina Computer Systems
Urgent Phone Support for Durham NetworksFor businesses located in Durham North Carolina, Progent offers online support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online support to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure problems, plus the assistance of CISSP-qualified security consultants to handle high-level security design and troubleshooting jobs.

Progent's online technical support engineers offer exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated technology needed to resolve most network problems rapidly. Efficient support reduces direct costs because solutions use up fewer chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your organization saves even more with incidental costs by minimizing or eliminating network downtime and related costs stemming from business disruption, upset customers and vendors, idle workers, and distracted management. Progent's advanced remote consulting experience is especially valuable in environments that depend on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's pricing model for online help is structured to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you are invoiced only for the support that you receive. In contrast to many online service organizations, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent situations where fast repairs somehow end up as substantial tabs. Progent's skill at disposing of problems efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of optimized tools and field-proven processes that ensure the highest level of effectiveness for remote consulting and repair for IT networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's Technical Response Center to access your company's system remotely without violating corporate security.

Progent's sophisticated technical support database system keeps extensive records for all service that Progent's clients have received. Progent's team engineers have the benefit of the history of all help delivered to every client by any Progent engineer. This history of problems and fixes is structured as an easily retrievable support knowledge base that allows Progent's online support engineers to communicate their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and close relationships with key vendors such as Cisco and Microsoft make available other massive support knowledge bases and allow fast access to vendors' in-house product engineers with the result that Progent's remote service specialists are able to find the best solutions in the least time.

Remote support services provided by Progent to businesses in Durham North Carolina include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and medium-size businesses to benefit from the same advanced technology used by many of the world's top enterprises. The ProSight series of outsourced network management services addresses all key facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology companies to produce ProSight Data Protection Services, a selection of subscription-based offerings that deliver backup-as-a-service. ProSight DPS services automate and track your backup processes and allow transparent backup and fast restoration of important files/folders, applications, system images, and VMs. ProSight DPS lets you protect against data loss caused by hardware failures, natural disasters, fire, malware such as ransomware, user error, malicious employees, or software glitches. Managed services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of any size a versatile and cost-effective solution for assessing, testing, scheduling, applying, and tracking updates to your dynamic IT network. Besides maximizing the protection and functionality of your computer environment, Progent's software/firmware update management services free up time for your IT staff to focus on more strategic projects and activities that deliver maximum business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation with iOS, Google Android, and other personal devices. With 2FA, when you log into a protected online account and give your password you are asked to confirm your identity via a unit that only you have and that uses a separate network channel. A wide selection of out-of-band devices can be utilized as this second means of ID validation such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can register multiple verification devices. For details about ProSight Duo identity validation services, see Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time reporting utilities created to integrate with the industry's top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to deliver web-based control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that need important updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup environment that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract information technology projects. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these special areas of computer technology enables clients to execute critical projects economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle the most issues.

    Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Help Desk or enhancing your existing one, selecting or modifying Help Desk software products to handle the particular demands of your business, or adding temporary online staff to reinforce your existing Call Center resources to deal with high-demand situations like software migrations, mass updates, or rolling out brand new business software.

    Progent's Call Center staff of seasoned information technology experts offers your clients in Durham North Carolina quick assistance from a reliable support group with years of background providing telephone-based help and online troubleshooting for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center the reputation as a significant driver of business performance, and Progent's intent is to resolve rather than just track network problems.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Experts staff can supply online professional engineering support and education in key application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, customization, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Office Word, and Office Excel. To find out more information concerning Progent's consulting, programming, and education services, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer advanced online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of System Center2, expand or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Durham North Carolina online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can customize Operations Manager to fit your business so your IT support is proactive and automated. By exposing emerging problems before they expand into network outages, proactive monitoring can avoid inconvenient and costly service breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments powered by a variety of operating systems.
How Your Durham Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Durham North Carolina, Progent's online computer support engineers are ready to provide effective and cost-effective IT help the instant your company requires it. More than two decades of providing online repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to solve network problems rapidly while eliminating the cost and lost productivity associated with on-site service visits.

Even if your Durham office works with a regular freelance consultant or maintains an in-house IT staff that can deal with the majority of network issues, Progent's Microsoft and Cisco certified engineers can provide a convenient and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to address sudden network crises or especially complex integration projects.

Advantages of Progent's Network Help for Companies in Durham North Carolina
Progent's remote technical help services enable your Durham organization to have the advantages of timely, enterprise-grade IT support without the expense of maintaining a full-time IT staff. Your network will acquire greater strategic worth by being increasingly available, efficient, and secure. Benefits to your company include:

  • Seamless remote expansion of your on-site IT resources
    For most offices in Durham North Carolina, nearby network service resources, whether made up of freelance consultants or an in-house IT staff, can handle the majority of network problems. On the other hand, serious problems may strike when your regular support personnel are overstretched or absent, and some problems may stem from technology that is unfamiliar to your onsite service technicians. In these instances, Progent's online support professionals offer a convenient, fast, and affordable solution to supplement your local resources and to convey useful information to improve your ability to handle downstream issues locally.

  • Less Dependence on Freelance Consultants
    For IT support, smaller offices commonly rely on individual freelance service providers. Although freelance service people have smaller overhead than big consulting companies and can afford to charge marginally less, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the absence of reserve help may force your company to go without assistance during an emergency. As your business expands, network downtime and trouble with critical applications become more costly. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of reserve service expertise to insure your network remains up and running.

  • Create a Solid Basis for Seamless Expansion
    Businesses typically begin with an IT architecture implemented on a modest budget. Lacking a strong infrastructure, slap-dash repairs often get thrown onto an unstable foundation. When a network grows, stability and scalability issues can hinder the success of the organization. These badly built environments need proper analysis, smart strategic planning, and extensive technical expertise to evolve to a network infrastructure able to deliver the solid foundation to meet current business requirements and simplify downstream expansion.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller organizations need advice and technical training to navigate through an ever more complex maze of technology options available for accelerating business success and enhancing productivity. Businesses do not need a network consultant who is motivated to sell a specific vendor's products. Network consulting and product sales can lead to a situation where the proposed solution is designed around a predetermined technology rather than the genuine needs of a client. Progent avoids these conflicts by selling just services rather than products. This allows Progent to match technical expertise with the real interests of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT background, fine tuned support tools, and understanding of enterprise networking allow companies to avoid the limitations of exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier experts average more than a decade of hands-on professional background, at the front lines of IT service, performing a wide variety of IT projects for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support team. This ensures that you get not just world-class IT help, but also a support engineer with proven approaches for using technical knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person help by the minute. Consequently, you are charged only for delivered support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent offers on-site service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment for services provided during regular working hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast fixes so you won't be tempted to permit minor problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike many independent consultants or small service firms who offer minimal documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation sent by every staff member to every customer. The practice of documenting and organizing service records allows more efficient support and avoids a variety of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to provide 24x7 system tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can save your IT network from painful and costly availability disruptions.
How Does My Business Start Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.



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