Immediate Remote Support for Durham North Carolina Computer Systems
For organizations located in Durham North Carolina, Progent provides remote help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security consultants to help with advanced security architecture and troubleshooting issues.
Progent's remote technical support experts provide exceptional leverage because they have the practical background and are equipped with the sophisticated technology necessary to solve most network issues quickly. This reduces direct costs because service calls use up fewer billable minutes. Remote support also eliminates the expense of sending an engineer to your site. Your organization saves additionally in indirect costs by reducing or avoiding network downtime and related costs stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support experience is especially valuable in environments that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.
Progent's billing model for remote support is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe just for the support that you receive. Unlike many remote service firms, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and simple model for billing do away with situations where speedy. minor repairs manage to turn into substantial invoices. Progent's skill at handling problems quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of optimized technologies and field-proven processes which ensure the maximum degree of effectiveness for remote consulting and troubleshooting for IT systems of any size. Progent offers protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's online support team to access your environment remotely without compromising system security.
Progent's advanced customer support database system keeps comprehensive histories for the service that Progent's customers have received. Progent's team engineers have access to the records of assistance provided to every customer by every Progent engineer. This history of issues and solutions is organized as a readily exploitable proprietary knowledge base that allows Progent's online technical experts to communicate their experiences company-wide to ensure that the quality of Progent's support improves over time. Progent's high-level certifications and close relationships with important vendors such as Cisco and Microsoft make available other vast technical knowledge bases and allow priority access to manufacturers' internal engineering staff so Progent's online consulting experts are able to determine the most efficient resolutions promptly.
Online services offered by Progent to customers in Durham North Carolina include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote service experts offer computer troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help your company with a broad variety of technology support services such as Microsoft Windows Server 2022 planning and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint 2016 migration consulting services, Microsoft Teams expertise, Skype for Business Server migration consulting, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of affordable desktop services to assist your company to deploy, configure, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services include providing Windows 11 planning and migration assistance and Windows 10 configuration support, as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network professionals, and indicates a consultant's networking skills at the master level. Cisco-qualified CCIEs know how to resolve the most challenging problems occurring in network planning, installation, administration, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS network management tools and coming up with workarounds or identifying program patches. CCIEs represent an excellent value because their broad experience allows them to resolve problems rapidly. In typical instances, less seasoned consultants can struggle for many hours or even days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can tie into your environment via the latest remote troubleshooting tools to provide efficient, secure, and affordable diagnosis and repair.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State
Progent's CCIEs can provide assistance with all of Cisco's popular selection of infrastructure appliances. Cisco technology consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Catalyst switch consulting services, Cisco Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Access Points deployment services, Cisco WiFi controllers integration consulting, Cisco VPN Consulting help, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to guide organizations to complete the time-critical first step in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware expert can help businesses to identify and isolate infected servers and endpoints and guard clean resources from being penetrated. If your Durham system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
Ransomware Removal and Operational Continuity Services
Progent's ransomware recovery experts can help your Durham business to rebuild a system victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim. Progent's team of cybersecurity experts bring the wide range of skills required to rebuild all critical components of a targeted network rapidly and with little data loss. To learn more, visit Progent's ransomware removal and operational continuity experts.
CISM and CISSP Certified System Security Professionals
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of security services that can improve the defenses of your Windows, Apple macOS and OS X, or Linux environment against attacks or assist your business to clean up quickly following a serious penetration. Security solutions offered by Progent include: in depth data security and compliance evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; rapid cleanup after malicious attacks; integrating firewalls; designing safe architectures for remote and mobile communication; guarding your email infrastructure from spam and DHA attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting to help organizations of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that combine physical IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud migration support services that include Microsoft 365 Exchange Online integration with local Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background providing advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for recovering applications and services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide online consulting services to cover a wide range of information technologies including network infrastructure, messaging systems, system and operational security, plus UNIX and Windows coexistence. For server consolidation and simplified administration in environments that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with migration from older applications to Windows or Linux-based solutions. Progent's group-oriented approach to solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This expedites solutions of critical problems, reduces network downtime, and cuts support costs.
Major Linux variants for which Progent offers expert support include:
ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions deployed by many of the world's leading enterprises. Progent's ProSight portfolio of network monitoring and management services covers all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack progression including protection, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with advanced backup/restore technology vendors to create ProSight Data Protection Services, a portfolio of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and enable non-disruptive backup and fast restoration of important files/folders, applications, images, plus virtual machines. ProSight DPS lets you avoid data loss caused by hardware failures, natural disasters, fire, cyber attacks like ransomware, user error, malicious employees, or software glitches. Managed services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed services are most appropriate for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving IT network. In addition to optimizing the protection and reliability of your computer network, Progent's patch management services allow your in-house IT team to concentrate on more strategic projects and tasks that derive the highest business value from your network. Find out more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a secured application and give your password you are requested to verify who you are via a device that only you possess and that uses a different network channel. A wide range of devices can be utilized as this added form of authentication such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may designate several validation devices. To find out more about Duo identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding family of real-time management reporting utilities designed to work with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their networking appliances like switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so all looming issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery system that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Progent's rates for longer-term consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these special areas of information technology enables clients to complete major projects economically and on time. Progent's special online engineering solutions include:
How Your Durham Company Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Call Center support programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk consulting services can support you in building an efficient new Call Center or improving your current one, identifying or modifying Call Center software to meet the particular requirements of your business, or providing temporary online staff to supplement your internal Help Desk group during unusually busy situations like software migrations, mass updates, or installing brand new applications.
Progent's Help Desk team of veteran information technology professionals provides your computer users in Durham North Carolina quick contact with a dependable network service resource with substantial background delivering phone support and remote diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a crucial enabler of company productivity, and Progent's goal is to fix instead of simply record network issues.
- Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting Group provides phone-based and in-depth consulting support and training in specific business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, customization, and education for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information concerning Progent's expertise, programming, and training services, refer to Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
System Center unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center2, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Durham North Carolina online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can tune SCOM for your environment so your computer support is proactive rather than reactive. By anticipating possible issues before they evolve into crashes, automated monitoring can ward off stressful and expensive service failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks based on multiple platforms.
To contact Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Durham North Carolina, Progent's online network support specialists are ready to provide expert and cost-effective system support the instant your organization needs it. Over two decades of delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune online access tools to repair network problems quickly while eliminating the expense and lost time that comes with in-person support visits.
Even if your Durham company works with a local independent consultant or maintains an in-house organization that can handle day-to-day network problems, Progent's Microsoft certified consultants can provide a convenient and seamless virtual extension of your local resources in cases when your regular service personnel either lack the time or the expertise to resolve unexpected system crises or especially complicated integration projects.
Advantages of Progent's IT Support for Companies in Durham North Carolina
Progent's remote IT consulting services allow your Durham business to realize the advantages of on-call, expert network support without the cost of managing a full-time IT organization. Your network will acquire added strategic value by becoming more reliable, efficient, and secure. Advantages to your company include:
- Seamless remote extension of your local support resources
With most companies in Durham North Carolina, local network support resources, whether made up of independent consultants or an in-house IT staff, can solve the majority of network problems. On the other hand, IT crises may occur when local support personnel are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your local service technicians. In these situations, Progent's on-call support experts provide a convenient, quick, and affordable way to supplement your regular resources and to transfer valuable information to increase your capability to handle downstream issues locally.
- Reduced Reliance on Individual Consultants
For network maintenance, smaller organizations commonly depend on independent freelance service providers. Although freelance consultants have smaller internal costs than big consulting companies and can afford to charge lower rates, they are sometimes overbooked, making it difficult to respond quickly to crisis situations. If a freelance service provider is busy with another client, ill, on a trip, or in training, the absence of reserve personnel may force your business to go without help during an emergency. As your network expands, system unavailability and problems with vital software are more costly. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers a reliable source of reserve support experts to make sure your IT system remains available.
- Create a Solid Foundation for Seamless Growth
Businesses often begin with an information architecture created on a modest budget. Without a scalable infrastructure, slap-dash fixes can get thrown on top of a shaky foundation. As a network grows, reliability and expandability issues can impede the success of the organization. Such badly designed systems require careful assessment, intelligent strategic planning, and wide technical knowledge to evolve to a network infrastructure that can provide the solid foundation to meet vital business requirements and facilitate future growth.
- Work with Problem Solvers Instead of Product Resellers
Smaller organizations require guidance and technical education to navigate through an ever more complex maze of product alternatives available for promoting business growth and improving efficiency. These companies do not need a network engineer who is motivated to sell a specific vendor's technology. Network consulting and product selling can result in a situation where the recommended
solution is built around a profitable technology rather than the true requirements of a client. Progent avoids these conflicts by selling only services instead of products. This enables Progent to match IT consulting with the best interests of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical background, refined remote support tools, and familiarity with enterprise networking enable offices to escape the limitations of excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Technical Help from Progent?
- In-depth Expertise in Microsoft's Entire Range of Server Platforms
Progent can provide world-class expertise for Microsoft's popular server platforms with services such as Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Windows Server 2008 R2 support, Windows 2003 upgrades, Microsoft Exchange Server 2019 deployment, MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Exchange 2010 Server management, Exchange 2007 Server and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises visits per minute. Consequently, you pay just for received support. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services provided during regular business hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you won't be forced to allow minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small service organizations who provide scant documentation or details of services done, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation sent by every consultant to each client. The practice of documenting and archiving support activity results in more effective service and avoids a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to offer round-the-clock remote tracking services powered by MS Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating possible issues before they cause downtime, system monitoring can save your IT network from painful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.