Fast and Affordable Online Troubleshooting for Durham Computer Systems
For companies in Durham or anywhere in North Carolina, Progent offers remote support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle complex networking issues, as well as the assistance of CISSP-qualified security experts to handle advanced security architecture and troubleshooting issues.
Progent's remote support engineers offer excellent leverage due to the fact that they possess the practical background and are equipped with the advanced technology necessary to resolve the majority of information system issues quickly. Efficient support lowers immediate expenses because service calls use up minimal billable consulting minutes. Online help also avoids the cost of sending an engineer to your site. Your company saves even more with incidental expenses by minimizing or avoiding network outages and related costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote consulting experience is particularly valuable in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.
Progent's billing policy for online support is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced just for the services that you actually get. In contrast to typical remote service firms, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute granularity and simple policy for pricing do away with situations where fast repairs manage to turn into large bills. Progent's skill at solving problems efficiently means you spends less money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of optimized technologies and field-proven processes that promote the maximum level of efficiency for online consulting and repair for IT systems of all sizes. Progent provides safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's Technical Response Center to interface to your system without breaching corporate security.
Progent's advanced customer support database system includes thorough records describing all support that Progent's customers have received. Progent's team consultants have the benefit of the history of support provided to each Progent client by every consultant. This database of issues and resolutions is structured as a conveniently searchable support database that enables Progent's online support professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's extensive list of certifications and close associations with major technology companies including Cisco and Microsoft make available additional vast support knowledge bases and allow quick response from vendors' internal support staff with the result that Progent's remote service experts are able to determine optimal resolutions in the least time.
Remote support services available from Progent to businesses in Durham and throughout the state of North Carolina include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified remote support experts can provide computer problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help your company with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of cost-effective PC desktop consulting and support services to assist your business to install, integrate, repair, and administer workstations and notebooks powered by Windows. Progent's PC desktop support services cover areas such as providing Windows 10 migration support services as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network engineers, and indicates a consultant's networking knowledge at the expert level. Cisco-qualified CCIEs know how to resolve even the most stubborn issues associated with network infrastructure design, installation, management, security, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS Software network administration utilities and developing workarounds or locating software patches. CCIEs represent an excellent value since their broad experience allows them to find solutions for problems rapidly. In typical cases, less experienced service providers can struggle for hours or days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can interface to your environment by means of the latest on-line troubleshooting technology in order to provide efficient, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer assistance with all of Cisco's top-selling family of infrastructure devices by providing services such as:
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of security solutions to strengthen the defenses of your Windows, Apple macOS and OS X, or Linux environment against attacks or assist your business to recuperate quickly following a serious penetration. Security support services available from Progent include: in depth network security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick cleanup after malicious assaults; installing firewalls; designing safe techniques for off-site and mobile access; protecting your email infrastructure against viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support services to help organizations of any size integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a consistent process for restoring services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, updates and fixes and can generate reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud environments that provide high availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer online consulting services to address a wide array of computer technologies including network infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy administration in networks that combine Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical problems promotes quick escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers support expense.
Important Linux platforms for which Progent can provide expert support include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate services designed to allow small and medium-size organizations to benefit from the same advanced IT solutions used by some of the industry's top enterprises. The ProSight series of network monitoring and management services covers all key aspects of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with legal and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and allows fast restoration of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to provide web-based management and comprehensive security for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding appliances that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so any potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is designed to evaluate your organization's preparedness to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special information technology projects. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these special fields of information technology enables clients to complete major projects economically and on time. Progent's special remote engineering solutions include:
How Your Durham Business Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Help Desk Call Center support programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk staff of experienced network professionals offers your workers in Durham or anywhere in the state of North Carolina rapid communication with an effective technical support resource with extensive background offering telephone-based help and remote repair service for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center recognition as a key enabler of business performance, and Progent's intent is to resolve rather than just record network issues.
- Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts Team provides online advanced engineering support and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's consulting, customization, and education services, go to Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Durham, or anywhere in the state of North Carolina, online hybrid network monitoring and reporting by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your environment so your network maintenance is proactive rather than reactive. By anticipating potential issues before they result in crashes, proactive monitoring can ward off inconvenient and expensive network breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems that incorporate a combination of operating systems.
To get in touch with Progent about emergency phone-based expertise with Microsoft, macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Durham or anywhere in the state of North Carolina, Progent's phone-based network support engineers can deliver professional and cost-effective IT help the instant your company requires it. More than a decade of offering remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to fix IT problems rapidly while avoiding the expense and lost productivity that comes with on-premises service visits.
Even if your Durham business works with a local freelance consultant or maintains an in-house IT staff that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to resolve unexpected system crises or especially complex integration problems.
Features of Progent's Online Network Services for Durham
Progent's online support, Internet-based repair, network security expertise, and network administration services give businesses in Durham or throughout the state of North Carolina unparalleled leverage for your IT investment. Whether you require occasional telephone help and remote network repair or full-time Help Desk services and network administration, Progent's professionals can provide your organization world class IT support while permitting you to avoid the expense and hassle of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to offices in Durham and is also ideal for networks in more remote areas of North Carolina that lack consultants with proven experience supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad selection of Microsoft support tools, technical databases, and continuing education.
- By the Minute Rates to Reduce Expenses
Progent offers online support on a per-minute billing plan, so you are charged only for the support you receive. Progent requires no minimum charge for online service and asks for no monthly retainer for services provided during regular business hours. This protects you from facing big invoices for routine repairs.
- Access to Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco offers the services of on-staff professionals who have skill in designing, deploying, and supporting networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and protected infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's basic support offerings consist of system integration, MS Exchange consulting, corporate security design, and Help Desk sharing services. Progent's Application Experts Team offers in-depth consulting expertise for specific application areas. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Programming
Microsoft Office Project and Project Online Training
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Database Administration and Software Development
MySQL Project Management and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient one-stop resource for network generalists and application experts, Progent can deliver fast, affordable, and thorough information technology solutions that address the specific needs of your company.
- State of the Art Online Connectivity Tools
Secure online access allows Progent's service experts to observe exactly what your customers see. This makes it easier to find quick fixes to issues that might otherwise demand an expensive onsite service call. State-of-the-art remote access tools and expert engineers combine to enable Progent to repair most network issues quickly and economically. Progent is a pioneer in online troubleshooting and automated network monitoring.
- Compatibility with Popular VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to access your network remotely without weakening network security.
- Round-the-Clock Service for High Network Availability
For businesses with mission-critical applications, Progent offers optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk support programs are intended especially for budget-conscious organizations whose workers need immediate access to a Help Desk service with effective phone support and complete escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical expertise, fine tuned support software, and understanding of enterprise networking allow offices to avoid the limitations of excessive dependence on smaller service organizations, individual freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does My Business Start Receiving Online Computer Help from Progent?
- Certified Expertise in Microsoft's Complete Line of Server Platforms
Progent can provide in-depth support for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support, Microsoft Windows Server 2008 R2 migration, Windows 2003 maintenance, MS Exchange 2019 Server integration, MS Exchange Server 2016 migration, Exchange 2013 integration, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person visits per minute. As a result, you are invoiced only for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for services delivered during normal working hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you will not be forced to allow minor problems to fester.
- Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small service firms who provide minimal documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation transmitted by each consultant to every customer. The discipline of detailing and organizing service records results in more effective service and eliminates a variety of common problems such as when a service customer is virtually held hostage to a consultant who wonít let go of vital service information.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to provide round-the-clock system tracking services powered by MS Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can save your information network from painful and costly service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.