Fast Online Help for Durham IT Networks
Urgent Online Consulting for Durham NetworksFor organizations in Durham or anywhere in the state of North Carolina, Progent offers remote technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered online support to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, plus the services of CISA and CISSP-qualified security experts to help with advanced security architecture and troubleshooting jobs.

Progent's remote support experts provide excellent value because they have the real-world background and have access to the advanced tools required to resolve the majority of network problems quickly. This lowers direct costs because service calls use up fewer billable minutes. Online support also avoids the cost of sending an engineer to your site. Your organization benefits additionally with incidental costs by reducing or avoiding system downtime and related losses resulting from business disruption, upset clients, idle workers, and de-focused executives. Progent's extensive remote technical support experience is particularly important for organizations that rely on public clouds for critical network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for online support is structured to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the services that you actually get. Unlike typical online service companies, Progent requires no service activation charge or minimum fees. Progent's per-minute granularity and simple policy for pricing eliminate scenarios where quick repairs somehow end up as big invoices. Progent's penchant for solving problems quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of optimized technologies and field-tested processes which ensure the highest degree of efficiency for online engineering help and repair for computer networks of all sizes. Progent provides safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to communicate with your company's network remotely without compromising system security.

Progent's proven service reporting system maintains thorough histories for the service that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of services rendered to every Progent customer by any consultant. This history of anomalies and solutions is organized as an easily searchable proprietary database that enables Progent's online support engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and working relationships with key technology companies such as Cisco and Microsoft open up additional extensive support knowledge bases and allow priority response from vendors' internal support staff so Progent's remote service experts are able to come up with the best resolutions quickly.

Remote support services offered by Progent to businesses in Durham and throughout the state of North Carolina include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same best-of-breed technology used by many of the world's leading corporations. Progent's ProSight suite of outsourced network management services addresses all key facets of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to automate the complete threat progression including filtering, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital data, apps and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to provide centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating appliances that need important updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so any looming issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT programs. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these special fields of information technology enables clients to execute critical projects economically and on schedule. Progent's special remote consulting services include:

  • Call Center Expertise
    Progent's Help Desk service options for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are ideal for companies who lack the budget to build and maintain an in-house Help Desk but who want fast access to an effective Help Desk with professional telephone support as well as the expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Call Center is designed for larger companies and acts as a seamless addition to your current Call Center team. Progent's Virtual Help Desk can operate as a an escalation option for the toughest technical issues, or be available in hectic circumstances when your regular support engineers are too busy.

    Progent's Call Center team of experienced network experts gives your workers in Durham or anywhere in the state of North Carolina instant assistance from an efficient support group with substantial experience offering telephone-based help and online repair service for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center perception as a significant driver of company performance, and Progent's goal is to resolve and not merely document network problems.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts Group can supply online advanced engineering support and education in special business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For more information on Progent's expertise, custom programming, and education offerings, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Durham, or anywhere in the state of North Carolina, online IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to accommodate your business so your network support is proactive rather than reactive. By spotting possible issues before they result in downtime, automated monitoring can minimize disruptive and costly information system breakdowns. Progent can also provide help with system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or environments based on a variety of operating systems.
How Your Durham Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Durham or throughout the state of North Carolina, Progent's phone-based computer support specialists can provide effective and cost-effective IT help whenever your business needs it. More than a decade of offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine online access tools to repair IT problems rapidly while avoiding the cost and lost productivity associated with in-person service calls.

Even if your Durham organization has a local independent support technician or employs a full time organization that know how to deal with common computer problems, Progentís Microsoft certified engineers can still offer a convenient and transparent remote expansion of your on-site resources for situations when your usual service personnel either lack the bandwidth or the experience to deal with sudden network crises or especially tough integration problems.

Benefits of Progent's Network Help for Companies in Durham
Progent's remote support services enable your Durham organization to have the benefits of immediate, enterprise-class network support without the cost of managing an in-house IT staff. Your network will acquire added business worth by being increasingly reliable, productive, and protected. Benefits to your company include:

  • Convenient virtual expansion of your on-site support resources
    With most organizations in Durham and throughout North Carolina, local computer service resources, whether consisting of outside consultants or an in-house maintenance staff, can handle the majority of technical problems. However, IT crises may strike when your regular support personnel are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your usual service technicians. In these instances, Progent's online service specialists provide an easy, fast, and affordable way to supplement your regular help and to pass on valuable information to improve your capability to deal with downstream problems locally.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller offices often depend on independent freelance service providers. While freelance service people carry less internal costs than larger consulting companies and can often charge marginally less, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another client, sick, on a trip, or in class, the absence of backup help may force your business to wait for help during an emergency. As your business grows, system downtime and problems with vital software are more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers an on-call source of backup service experts to make sure your IT system stays up and running.

  • Build a Solid Basis for Seamless Expansion
    Businesses typically begin with an IT architecture created on a shoestring budget. Without a strong framework, slap-dash repairs often get piled onto a shaky foundation. When a company grows, stability and expandability issues can hinder the productivity of the business. Such poorly built environments require proper analysis, intelligent long-term planning, and wide technical knowledge to evolve to a system architecture able to offer the solid foundation to meet current business demands and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller organizations need advice and technical education to navigate through an increasingly complicated maze of product options available for accelerating business growth and improving productivity. Businesses do not need a network consultant who is motivated to resell a specific vendor's technology. Network consulting and product sales can lead to a situation where the proposed solution is designed around a predetermined technology instead of the true requirements of a client. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to align IT consulting with the best interests of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical expertise, fine tuned support tools, and familiarity with enterprise networking enable offices to escape the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

How Does My Business Begin Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.