Fast Remote Support for Durham Networks
For businesses located in Durham or anywhere in North Carolina, Progent offers online technical support for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified professionals have delivered online support to businesses in every state in the U.S. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure issues, as well as the services of CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting issues.
Progent's remote technical support engineers provide excellent value due to the fact that they have the practical experience and are equipped with the advanced tools required to resolve most information system problems rapidly. Efficient support lowers immediate costs because solutions accumulate minimal billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your site. Your organization saves even more with indirect costs by reducing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced remote technical support experience is especially important for businesses that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an option.
Progent's billing model for online support is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you owe only for the services that you receive. In contrast to typical online service firms, Progent requires no startup charge or minimum fees. Progent's per-minute granularity and simple policy for pricing prevent scenarios where quick repairs manage to turn into large tabs. Progent's penchant for disposing of technical issues quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a set of optimized technologies and proven processes which promote the highest level of effectiveness for remote engineering help and troubleshooting for IT networks of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's remote service group to access your environment without breaching network security.
Progent's powerful service database system keeps extensive documentation of the service that Progent's clients have received. Progent's authorized consultants have the benefit of the specifics of services provided to each Progent customer by any engineer. This database of anomalies and repairs is structured as a readily exploitable internal knowledge base that allows Progent's remote technical engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of certifications and close relationships with important technology companies including Cisco and Microsoft make available additional massive technical knowledge bases and permit quick response from manufacturers' internal support staff with the result that Progent's remote consulting specialists can arrive at the most efficient resolutions quickly.
Remote support provided by Progent to businesses in Durham and anywhere in the state of North Carolina include:
Authorized MS Windows Support
Progent's Microsoft-qualified online support professionals can deliver network troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server development,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of cost-effective desktop support services to help your company to install, integrate, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop support services include offering Windows 10 integration support as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the premier recognition for networking consultants, and certifies a consultant's technical skills at the expert level. Cisco-qualified CCIEs know how to deal with even the most stubborn problems surrounding network infrastructure planning, integration, maintenance, security, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house engineers in analyzing anomalies with IOS network management tools and developing alternate approaches or locating software updates. Cisco qualified CCIEs are an exceptional value because their depth of expertise permits them to resolve problems quickly. In many instances, less seasoned engineers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can tie into your network via sophisticated remote support technology in order to perform fast, secure, and economical analysis and remediation.
Progent's CCIEs offer expertise in all of Cisco's top-selling family of networking appliances. Cisco infrastructure consulting offered by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Catalyst switch consulting and support services, Cisco Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco VoIP phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki wireless access point layout and configuration, Aironet APs planning and integration support, Cisco WiFi controllers consulting, Cisco VPN and Security engineering support, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers online and onsite wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Professionals
Progent's accredited CISM and CISSP security and compliance consultants can provide a range of system protection services to bolster the safety of your Windows, Apple macOS and OS X, Linux network against assaults or help your business to clean up rapidly following a damaging penetration. Security support services offered by Progent include: in depth network security and compliance analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm assaults; setting up firewalls; designing safe architectures for remote and mobile connectivity; defending your messaging system from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting support to help companies of all sizes connect their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that utilize physical IT assets as well as public clouds. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a repeatable runbook for recovering applications and services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and patches and can produce audit reports to verify complete service recovery, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide online consulting services to address a wide range of information technologies such as network architecture, email solutions, network and operational security, plus UNIX and Windows integration. For server economization and simplified management in networks that incorporate Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical problems enables fast escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers service expense.
Major Linux platforms for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same best-of-breed technology used by many of the industry's leading enterprises. Progent's ProSight line of network management outsourcing services covers all key aspects of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the entire threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so that all potential problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup system that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for special information technology projects. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology enables clients to execute major projects within budget and on schedule. Progent's project-based online engineering services include:
How Your Durham Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Help Desk support programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are ideal for organizations who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who need quick response from a dependable Call Center with professional telephone assistance plus the ability to escalate the most challenging problems to high-level engineers.
Progentís Virtual Call Center is designed for bigger companies and serves as a seamless supplement to your established Call Center organization. Progent's Virtual Help Desk can serve as a an escalation resource to resolve complex computer system challenges, or be ready in overflow instances when your regular support engineers are overwhelmed.
Progent's Call Center staff of seasoned network experts gives your computer users in Durham or anywhere in the state of North Carolina instant contact with a dependable network service group with extensive background delivering telephone-based consulting and online diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center the reputation as a crucial contributor to business performance, and Progent's goal is to solve instead of simply annotate network problems.
- Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting Group provides online advanced engineering expertise and education in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read more about Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Durham, or anywhere in the state of North Carolina, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager for your environment so that your IT support is proactive and automated. By anticipating looming problems before they evolve into network outages, remote monitoring can head off disruptive and expensive information system failures. Progent can also deploy system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems based on a mix of OS platforms.
To contact Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Durham or throughout the state of North Carolina, Progent's online computer support engineers can provide expert and affordable IT support whenever your business requires it. Long experience providing remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune online access tools to solve computer problems rapidly while avoiding the expense and lost time that comes with in-person support calls.
Even if your Durham organization works with a local independent support technician or maintains a full time IT staff that know how to deal with day-to-day network problems, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless remote extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to solve unexpected network crises or particularly challenging integration projects.
Features of Progent's Online Computer Support for Durham
Progent's phone help, Internet-based troubleshooting, network security consulting, and system management services give businesses in Durham or throughout the state of North Carolina unparalleled leverage for your IT investment. Whether you require one-time telephone support and remote network repair or ongoing Help Desk Call Center services and system management, Progent's professionals can deliver your business world class network support while permitting you to avoid the expense and hassle of maintaining a full-service internal IT organization. Key features of Progent's online help services include:
- Immediate Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Durham and is also ideal for customers in more remote areas of North Carolina that lack consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a broad array of Microsoft support tools, service databases, and on-going training.
- Per Minute Rates to Minimize Expenses
Progent provides online support on a minute-by-minute basis, so you are charged only for the support you receive. Progent asks for no minimum charge for phone help and requires no monthly subscription fee for services delivered during normal working hours. This saves you from paying big invoices for quick fixes.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco can provide the services of on-staff professionals who have experience in designing, deploying, and supporting networking environments powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create fast, reliable, and protected infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's core consulting offerings consist of system integration, MS Exchange Server expertise, corporate security design, and Help Desk Call Center support. Progent's Experts group offers world-class consulting support in specific application areas. Help available from the Application Experts staff includes:
Dynamics GP Support and Customization
Microsoft Project and Project Online Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Solaris Help
MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Project Management and Software Development
MySQL Project Management and Software Design
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a full service one-stop source for network generalists and specialists, Progent is able to deliver fast, cost-effective, and thorough information technology solutions that address the specific requirements of your company.
- State of the Art Remote Connectivity Software
Protected remote connectivity allows Progent's support professionals to observe exactly what your customers see. This makes it easier to produce fast fixes to problems that could otherwise require a costly onsite service call. Sophisticated online access software and experienced technicians combine to enable Progent to repair most IT problems quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated network tracking.
- Support for Popular VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24-hour Support for Maximum System Uptime
For businesses with vital applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help ensure high network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended especially for budget-constrained offices whose clients require instant recourse to a Help Desk service with effective telephone support and complete escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical knowledge, fine tuned support software, and understanding of enterprise networking allow businesses to avoid the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Begin Getting Remote Computer Support from Progent?
- In-depth Expertise in Microsoft's Entire Range of Server Platforms
Progent can provide in-depth support for Microsoftís popular server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support, Windows Server 2008 expertise, Microsoft Windows 2003 upgrades, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises help by the minute. As a result, you are charged exclusively for received services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and requires no retainer for support services provided during regular business hours. Many support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for quick fixes so you won't be tempted to permit simple problems to fester.
- Full Records of IT Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or local support organizations who provide minimal documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation transmitted by every consultant to each customer. The practice of detailing and archiving service records results in more efficient service and avoids a slew of common problems such as when a support client is virtually held captive to a consultant who wonít let go of vital service information.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to provide 24x7 remote tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause lost productivity, network monitoring can save your IT network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.