Fast and Affordable Remote Help for Durham North Carolina Computer Networks
Immediate Online Support for Durham NetworksFor businesses located in Durham North Carolina, Progent offers online help for networks powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex networking problems, as well as the services of CISA and CISSP-qualified security experts to handle advanced security architecture and troubleshooting jobs.

Progent's remote support experts offer excellent leverage because they possess the practical background and are equipped with the advanced technology required to resolve the majority of network issues rapidly. This reduces direct expenses because solutions require fewer billable minutes. Online help also avoids the expense of dispatching a consultant to your office. Your organization benefits even more with indirect costs by reducing or avoiding system outages and related costs due to business disruption, upset customers and vendors, idle employees, and distracted management. Progent's extensive online consulting expertise is especially important for organizations that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's pricing policy for online help is structured to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the services that you receive. Unlike many online support companies, Progent requires no service activation fee or minimum payments. Progent's one-minute granularity and clean model for billing prevent situations where speedy. minor repairs somehow turn into large tabs. Progent's penchant for disposing of problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of optimized technologies and proven processes which ensure the highest level of effectiveness for remote engineering help and troubleshooting for information networks of all sizes. Progent provides secure VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to connect to your computer system without violating network security.

Progent's advanced technical support database system keeps extensive records for the support that Progent's clients have received. Progent's authorized consultants have the benefit of the history of services provided to each customer by every Progent consultant. This history of trouble tickets and repairs is stored as a readily exploitable support knowledge base that enables Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the value of Progent's support improves daily. Progent's high-level accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available additional massive support databases and allow priority access to manufacturers' internal engineering staff so Progent's remote service experts can determine the best solutions quickly.

Online support offered by Progent to customers in Durham North Carolina include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the industry's top enterprises. Progent's ProSight series of network monitoring and management services addresses all key areas of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the complete threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital files, applications and VMs that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to provide centralized management and world-class security for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that need critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so any looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The interview is intended to help assess your company's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup environment that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special information technology programs. Billing charges for ongoing consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special areas of computer technology allows customers to complete critical projects within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center support alternatives for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Help Desk consulting services can assist you in creating an efficient new Call Center or improving your current organization, identifying or modifying Call Center software products to handle the unique demands of your corporation, or providing occasional phone support personnel to supplement your in-house Help Desk Call Center group to handle unusually busy scenarios such as software migrations, major updates, or installing brand new applications.

    Progent's Help Desk team of experienced network consultants provides your customers in Durham North Carolina instant contact with a dependable technical support resource with years of experience delivering telephone-based support and remote repair service for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center perception as a key contributor to company efficiency, and Progent's goal is to solve and not simply document technical problems.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts Team provides phone-based professional consulting support and training in specific application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for popular Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For more about Progent's expertise, custom development, and education offerings, refer to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in Durham North Carolina remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager for your environment so that your IT support is proactive rather than reactive. By spotting potential problems before they cause full-scale emergencies, automated monitoring can head off disruptive and costly network breakdowns. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or systems that support multiple operating systems.
How Your Durham Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Durham North Carolina, Progent's online computer support engineers can deliver professional and cost-effective IT support the moment your business needs it. More than 15 years of offering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to fix computer problems quickly while eliminating the cost and lost productivity associated with on-premises support visits.

Even if your Durham organization has a local independent support technician or employs a full time IT staff that know how to deal with typical computer issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent remote extension of your on-site resources for situations when your regular service personnel either lack the time or the experience to resolve sudden network crises or particularly challenging integration projects.

Advantages of Progent's Network Help for Offices in Durham North Carolina
Progent's online support services enable your Durham organization to realize the advantages of timely, world-class network support without the expense of managing an in-house IT staff. Your information system will acquire added business worth by becoming increasingly available, productive, and secure. Advantages to your company include:

  • Convenient remote extension of your local support resources
    With most offices in Durham North Carolina, nearby computer support resources, whether consisting of independent consultants or an in-house IT staff, can resolve the majority of technical issues. On the other hand, major troubles might strike when your regular resources are overstretched or absent, and some problems may be associated with IT products that is beyond the scope of your local service technicians. In these situations, Progent's online service specialists offer an easy, fast, and affordable solution to augment your regular resources and to transfer valuable knowledge to increase your ability to handle future problems in-house.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, smaller companies often depend on individual freelance service providers. While freelance consultants have less internal costs than big service companies and can afford to charge lower rates, they are often overbooked, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on vacation, or in training, the absence of backup personnel may force your business to go without help during an IT crisis. As your network grows, system unavailability and trouble with vital software are more costly. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a dependable source of reserve service experts to insure your network remains available.

  • Build a Scalable Basis for Smooth Expansion
    Organizations often start with an IT architecture implemented on a shoestring budget. Without a strong framework, slap-dash repairs often get piled onto a weak foundation. As a network grows, stability and scalability problems can impede the productivity of the business. These badly designed environments need proper assessment, smart long-term planning, and wide technical expertise to evolve to a network architecture that can deliver the solid foundation to meet critical business requirements and facilitate future growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller businesses need advice and technical training to negotiate an increasingly complicated array of product options capable of accelerating business success and enhancing productivity. Businesses hardly need a computer consultant who is attempting to resell a specific vendor's technology. IT support and product selling can result in a situation where the proposed solution is built around a predetermined technology rather than the true requirements of a business. Progent avoids these dilemmas by selling just services rather than products. This enables Progent to match technical expertise with the real needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT expertise, fine tuned support tools, and understanding of corporate IT enable businesses to escape the pitfalls of excessive dependence on smaller service organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier experts average more than a decade of real-world industry experience, at the front lines of IT service, performing a broad variety of IT tasks for a large array of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not just expert IT help, but also a support engineer with field-tested methods for applying computer knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises visits by the minute. As a result, you are charged exclusively for received services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no retainer for support services delivered during regular working hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for quick solutions so you won't be tempted to permit simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent has few competitors. Businesses who utilize familiar independent service providers or who maintain in-house support personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to provide 24x7 remote monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause lost productivity, network monitoring can keep your IT network from stressful and costly service losses.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.

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