Immediate Remote Technical Support for Durham North Carolina Networks
Urgent Online Technical Support for Durham NetworksFor businesses in Durham North Carolina, Progent provides remote support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with complex infrastructure problems, as well as the services of CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting jobs.

Progent's remote technical support experts offer exceptional value due to the fact that they possess the practical background and have access to the advanced technology necessary to resolve the majority of network problems rapidly. This reduces direct costs since service calls use up minimal chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally in incidental expenses by minimizing or avoiding network outages and related losses stemming from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's extensive online consulting experience is especially important for businesses that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's billing model for online help is structured to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are charged exclusively for the support that you actually get. In contrast to many remote support firms, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and clean model for billing save you from situations where quick fixes somehow end up as major bills. Progent's penchant for solving problems efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a set of optimized tools and field-tested processes that promote the maximum degree of effectiveness for remote engineering help and repair for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the staff of Progent's Technical Response Center to link to your network remotely without breaching network security.

Progent's proven customer support database system maintains detailed histories for all support that Progent's clients have received. Progent's staff service personnel have the benefit of the details of support delivered to every customer by every consultant. This database of issues and resolutions is structured as a conveniently accessible internal database that permits Progent's remote support engineers to communicate their experiences with the whole team to make sure that the value of Progent's support grows over time. Progent's high-level certifications and working associations with key vendors such as Cisco and Microsoft make available other extensive technical knowledge bases and allow priority access to manufacturers' in-house support staff with the result that Progent's online consulting experts can determine the most efficient resolutions quickly.

Online support services available from Progent to businesses in Durham North Carolina include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and mid-size organizations to utilize the same cutting-edge technology deployed by many of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services covers all critical facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the entire threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, apps and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to provide web-based control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your Progent consultant so that any looming issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with information security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Support
    Progent's Call Center support programs for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Call Center consulting support can assist you in establishing an effective new Help Desk Call Center or revamping your existing one, selecting or modifying Call Center software to handle the special demands of your corporation, or adding occasional online staff to work with your internal Call Center resources during unusually busy events such as software transitions, major updates, or installing new applications.

    Progent's Help Desk Call Center staff of seasoned information technology experts offers your workers in Durham North Carolina rapid access to a dependable network service group with years of background delivering telephone-based support and remote repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center the reputation as a key enabler of business performance, and Progent's target is to fix and not simply annotate IT issues.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group offers online and in-depth engineering expertise and education in special application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information about Progent's expertise, customization, and education offerings, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Durham North Carolina online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your environment so your IT maintenance is proactive and automated. By detecting looming issues before they evolve into crashes, proactive monitoring can avoid inconvenient and costly information system failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows systems, or systems that support a variety of operating systems.
How Your Durham Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Durham North Carolina, Progent's phone-based computer support engineers are ready to deliver effective and economical IT help whenever your company needs it. More than 15 years of offering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access tools to solve IT problems quickly while avoiding the cost and lost time associated with on-site service calls.

Even if your Durham office deals with a local independent support technician or employs an in-house IT staff that can handle day-to-day network issues, Progent’s Microsoft and Cisco certified consultants can still offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the time or the expertise to handle unexpected system crises or particularly complex integration problems.

Features of Progent's Remote Network Services for Durham North Carolina
Progent's online support, Internet-based repair, network security expertise, and network management services offer companies in Durham North Carolina the greatest leverage for your support budget. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk services and network management, Progent's experts can provide your business enterprise-level network support while permitting you to eliminate the expense and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of technical background, fine tuned remote support tools, and familiarity with corporate IT allow companies to avoid the pitfalls of excessive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent adds value by providing:

How Does My Business Start Receiving Remote Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



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    Progent offers three essential kinds of Help Desk support including Microsoft and Cisco Helpdesk Outsourcing Support Services, Virtual Help Desk Support, and Call Center Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft professionals offers your clients easy access to a dependable technical resource with years of experience delivering phone support and online repair for networks powered by Microsoft products. Progent's concentration is on giving the support Helpdesk a respected image as a key contributor to company performance. Progent's goal is to resolve rather than simply report problems.

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    • Microsoft SUS Technology Professional
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    Microsoft Windows Server Update Services allows information technology managers to deploy and monitor the most recent Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Windows Server Update Services, network support staff can completely and easily manage the installation of patches that are published via Microsoft Update to servers and workstations in an organization. Progent can help you with complex details of the initial configuration of Microsoft Windows Server Update Services such as designing the Microsoft Windows Server Update Services deployment, setting up client's computers, establishing the Group Policy parameters, and making sure your Microsoft WSUS Group Policy Object is linked to an Active Directory container appropriate for your network environment.

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    • IT Consultants SCOM 2016
    SCSM 2016 Online Help

    Small to middle size companies can now get all the advantages of Operations Manager 2007 and also have fast access to Progent’s Microsoft and Cisco Certified IT consulting professionals. With Progent's economically priced network support programs, small organizations can select a simple Microsoft System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing package. Progent offers expertise in System Center Operations Manager 2007 to offer small company information systems world-class availability, security, and productivity.

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    • Juniper J Series Gateway Evaluation
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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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    Microsoft Small Business Server is an affordable suite of essential servers that provides the basis for a feature-rich but easy-to-manage IT network. The technical sophistication of the Microsoft .NET components included with Microsoft Small Business Server calls for a network consultant with hands-on background designing and building cohesive, comprehensive business network solutions. Progent's Microsoft SBS Server consultants have an average of more than 10 years of background supporting computer systems founded on Microsoft products. This expertise ensures you success in installing, administering, and troubleshooting IT solutions that incorporate the Microsoft SBS Server package of servers and applications.

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    • SonicWall Firewall Firewall Configuration
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    Progent's SonicWall firewall experts can show you how to deploy, maintain, and troubleshoot SonicWall firewall/VPN appliances including the current SonicWall TZ and NSa Series of firewalls and the older SonicWall PRO 2040 devices. Progent's CISSP and GIAC-certified cybersecurity experts can help you incorporate SonicWall firewalls into an end-to-end security plan and design security into your business operations.

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    • After Hours Learning Mac Office Word
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    Progent offers onsite training designed for individuals who want to expand their knowledge of the Apple macOS and OS X operating system, Apple Mac computers, or Mac office productivity software including Microsoft Word, Excel, and Outlook for Mac. Progent also offers customized group or one-on-one online training for Mac application software.

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    • Remote Workers Outsourcing
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    Progent has 20 years of background helping small and medium-size businesses to plan, install, optimize, manage, and troubleshoot computer networks that incorporate an at-home workforce.

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    Progent’s Microsoft certified consultants provide a range of support services for Microsoft Dynamics GP. Dynamics GP/Great Plains is a Microsoft accounting package and business management solution built, like all Microsoft accounting solutions, on the scalable and familiar foundation of Windows technology. Dynamics GP/Great Plains 2010, the most recent edition of Microsoft financial software in the Microsoft Dynamics GP family, provides an affordable solution for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Dynamics GP/Great Plains is simple to install and configure, and with its segmented approach you are able to license only the capability you currently require, with the ability to expand clients and increase capabilities in the future. Progent’s Dynamics GP/Great Plains Software consulting experts can help you deploy, configure and manage Dynamics GP/Great Plains 2010 as well as older editions of Microsoft Dynamics GP/Great Plains.

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    • System Center 2016 Endpoint Protection Outsourcing
    System Center 2016 and Windows 10 Integration Integration

    Small to middle size businesses can now get all the advantages of Operations Manager 2007 and also have quick access to Progent’s Microsoft Certified network consulting professionals. With Progent's economically priced IT support programs, small businesses can select a basic Microsoft System Center Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution. Progent offers expertise in System Center Operations Manager to provide small business networks world-class reliability, protection, and performance.

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    CISM Certified Security Management Professionals

    Progent offers the support of CISM Certified security professionals. The Certified Information Security Manager (CISM) organization describes the basic capabilities and worldwide standards of skill that information security managers are expected to learn. CISM gives business management the confidence that consultants who have qualified for their CISM credential possess the experience and knowledge to deliver efficient security management and consulting consulting.

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    • 64-bit Server Onsite Technical Support
    64-bit Processing Engineers

    Progent's Microsoft-certified consultants can help you design, document, carry out, administer, and repair a system-wide move to 64-bit server and client operating systems and business applications. Progent can help you test your 64-bit infrastructure to make sure it supports all of the key 32-bit applications that you intend to retain as well as the latest 64-bit editions of software you plan to install.

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    • Cisco Certified Experts Technology Consulting Redundant Internet
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    Progent's Cisco-certified IT professionals can help you create an affordable, high availability Internet configuration architecture that can achieve 24x7 Internet connectivity via a broad array of high availability Internet access technologies including fault tolerant BGP, automatic fail-over, and multiple ISPs. Progent offers CCIE professionals to show you how to utilize the latest techniques for high availability Internet access to implement an affordable, completely redundant Internet network with automatic failover and other capabilities to deliver zero-downtime Internet connections.

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    Progent’s IT outsourcing services provide budget-friendly network consulting for small organizations. Whether it involves planning system architecture, creating an in-house Help Desk or outsourcing a one, deploying an updated email platform, monitoring your system, or developing a web-based eCommerce solution, outsourcing your network engineering services can contain expenses and eliminate uncertainties, allowing network service expenses to increase in a more moderate and manageable manner than is possible by assembling a large, all-purpose in-house network support staff. Progent’s Outsourcing White Paper and flyers tell you how Progent can enable you to create a protected and robust network architecture for your critical business software powered by Microsoft Windows including Office XP, Office 2003, and Microsoft Office 2000.

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    Microsoft Consulting Freelance Jobs

    Progent is looking for a range of full-time workers including solutions-driven MCSEs; network experts who have Cisco CCDP or CCIE certification; and consultants for fault-tolerant network architecture with backgrounds in mobile connectivity, wireless integration, non-stop environments, business continuity planning, data protection, and VMware technology. Progent is also looking for workstation support experts, off-site service professionals, and CISSP or CISM accredited security professionals. Progent is also looking for experienced managers and administrators who can perform effectively in our dynamic, virtual office environment. Progent works with freelance professionals with in-depth knowledge and hands-on experience in important IT areas outside our main technical concentration. Our Experts Team includes independent consultants who can provide consulting and programming services for line-of-business solutions that include MRP, Enterprise Resource Planning, or CRM; have in-depth knowledge of non-Microsoft operating systems such as Linux, Macintosh, or Sun, or can provide world-class skills in technologies such as telecom, web development, EDI, web commerce, or database management. Freelance consultants certified by us cooperate with Progent's staff professionals to provide end-to-end solutions for small business networks.

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    Progent's certified consultants can help you evaluate the potential benefits of Hyper-V-based server virtualization for your company, conduct pilot installations to verify Hyper-V's compatibility with your production applications, assess your network infrastructure for optimal operation with virtualization technology, help you in upgrading to Microsoft Windows Server 2008 and configuring Hyper-V, educate your IT personnel to monitor and manage Hyper-V, offer world-class consulting help for enhancing the security of your virtual servers, design and validate business continuity processes that maximize network availability, and provide continuing consulting and technical support including affordable online repair and comprehensive Help Desk outsourcing.

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    Progent provides nationwide remote technical support and troubleshooting services for businesses that operate UNIX or Linux environments or whose IT systems feature a combination of UNIX and Microsoft Windows technology. Remote technical support provides optimum leverage for your information technology dollar by preserving user productivity and shortening the hours charged for computer analysis and repair. Advanced online support tools and experienced technicians and engineers combine to enable Progent to solve the majority of IT problems without wasting time and money by going to your location. In the vast majority of situations your network issues can be dealt with over the phone or through a mix of phone support and remote network analysis. Progent can put you in touch with Cisco certified CCIE network experts and CISSP premier security professionals to help you with the toughest system issues.

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    For corporations with branch offices in California or any region covered by Progent's engineers, Progent's Microsoft-Certified network consulting professionals and authorized Cisco network consultants can provide a variety of network support services including project management, SOX compliance, office moves, enterprise security, network architecture, on-site or phone-based branch office support, and technical support for data center hosting facilities. A Progent IT architect can help you design a multi-office network that makes smart use of co-location services and Internet hosting sites. Progent’s Microsoft Premier consultants can help large enterprises plan, integrate and maintain major rollouts of the latest versions of Microsoft technology including Active Directory, Microsoft Exchange Server, SharePoint Server, SQL Server, and Enterprise Windows. Progent’s Cisco Certified Internetwork Expert and CCNP consultants can assist you to configure Cisco technology for connectivity solutions that combine basic, high-performance, integrated, and wireless networking.

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    • SharePoint Server 2010 Technology Consulting Services
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    Progent's Microsoft-certified consultants offer cost-effective remote support and development services to assist you to design, deploy, administer, and maintain SharePoint 2010 environments that can involve web pages able to function as intranets, extranets, document and media management applications, blogs, data warehouses, business analytics, enterprise search engines, Visio-driven workflows, and other tools to promote and improve teamwork. Progent can help you integrate SharePoint 2010 with MS SQL Server and with third-party data sources and with Microsoft's familiar office productivity applications like Excel, Word, PowerPoint, and Visio. Progent can help you to migrate from earlier releases of SharePoint or move a mix of web applications into a unified and easy-to-manage SharePoint 2010 environment.

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    • Consultancy ISSAP Certified Security Architecture
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    Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP Certification through rigorous testing and extensive work with network security design. ISSAP security experts have comprehensive knowledge of access control mechanisms and methodologies, phone system and network protection, cryptography, needs evaluation, business continuity and disaster recovery planning (DRP), and physical security. Progent's ISSAP-premier security experts can help your company with all phases of secure network architecture.

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    Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to provide web-based management and world-class protection for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall.

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    • Remote Support Technical Consultant
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    For mid-size companies looking for network support, Progent offers an array of options including on-site help, on-line support, phone-based Call Center, 24x7 support with automatic network monitoring, temporary staff augmentation, business relocation support, software development, and expert consulting. For midsize companies in California or other regions serviced by Progent's field engineers, Progent provides professional in-person help for fixing network problems rapidly and affordably.

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    The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness either to defend against ransomware or recover rapidly from a ransomware attack. Progent will work with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that reduces your vulnerability to ransomware and meets your business needs.

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    • CRISC Risk Identification Computer Consultant
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    Progent's disaster recovery planning and business continuity engineers can help you create a disaster recovery strategy to prepare for an IT network disaster. Progent can help you develop a comprehensive disaster recovery plan that includes scheduled disaster recovery assessments and drills. Progent's Microsoft and Cisco-authorized engineers can also help you build an affordable, non-stop system architecture that takes into account reliability issues covering a wide array of network technologies and procedures.
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