Besides offering fast access to guidance from top-tier network consultants and subject matter experts to assist Durham, North Carolina organizations to resolve discrete technical problems or longer-term projects, Progent offers temporary staff augmentation to deliver more generalized assistance like PC help, IT management, and Call Center response. Short-term staffing can help organizations to deal with planned or unplanned peaks in the need for IT personnel, which may result from scenarios like company mergers, data center moves, technology migration, business process changes like telecommuting, disaster recovery, seasonal variations, or new compliance requirements. Short-term staffing can also cover gaps left by the loss of full-time staff members due to scheduled vacations, health issues, termination, etc.

Advantages of Progent's Temporary IT Staffing Services
Progent's temporary staffing services offer businesses the ability to respond to surges in demand for IT personnel without being saddled with the expense and delays that come with identifying and hiring reliable IT personnel and without the burden of adding to your full-time staff size.

Key features of Progent's temporary staffing services include:

  • Rapid access to reliable network pros
  • Simple engagement, termination, and re-engagement of services
  • Seamless augmentation of your full-time network support staff
  • Full documentation of all services performed
  • Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled fast
  • Close relationship with a top-level, full-spectrum source for network expertise
Progent's Co-managed Help Desk Program
Progent's shared Help Desk Call Center program is a specialized on-going staff expansion option that allows IT groups to divide the work of Call Center support transparently between their internal IT personnel and Progent's extensive team of IT support experts. Working as a seamless extension of your in-house Call Center, Progent's shared Help Desk Call Center program is a collaborative support solution based on by the leading shared PSA tool for streamlining, service requests, ticketing, assigning responsibility, monitoring responses, and generating documentation.

Why Choose Progent?
Progent has two decades of experience providing remote and on-premises network services for businesses throughout the U.S. Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance experts hold advanced certifications including ISSAP, CISA, and CRISC. Learn more about Progent's technology certifications.

Progent's Practice Areas for Durham, North Carolina Organizations
Progent's nationwide roster of certified consultants and technical experts offers Durham, North Carolina businesses a wide array of online consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service firms include:

Contact Progent for Short-Term Staff Augmentation for Durham, North Carolina Organizations
To find out more details about Progent's short-term staffing services for Durham, North Carolina businesses, call 800-993-9400 or visit Contact Progent.