In addition to providing fast access to guidance from high-level IT professionals and subject matter experts to help Durham, North Carolina companies to resolve discrete technical problems or longer-term initiatives, Progent offers short-term staff augmentation to deliver more generalized assistance such as PC support, IT management, and Help Desk call center services. Short-term staffing can help organizations to respond to planned or unplanned increases in the need for network services, which may result from scenarios such as mergers and acquisitions, site moves, platform upgrades, business process changes like telecommuting, disaster response, busy seasons, or regulatory mandates. Temporary staffing can also cover voids resulting from the absence of full-time IT personnel because of scheduled vacations, illness, resignation, etc.

Advantages of Progent's Temporary Staff Augmentation Program
Progent's short-term staffing services offer businesses the flexibility to respond to increases in demand for network personnel without dealing with the costs and hassle associated with identifying and recruiting professional IT help and without the risk of adding to your in-house staff size.

Important aspects of Progent's temporary supplemental staffing services include:

  • Fast access to seasoned network pros
  • Easy engagement, termination, and re-engagement of services
  • Transparent augmentation of your in-house IT team
  • Full reporting of all services delivered
  • Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved promptly
  • Close working relationship with a world-class, full-spectrum resource for IT expertise
Progent's Co-managed Center Program
Progent's shared Help Desk Call Center service is a proven flexible staff expansion alternative that enables IT groups to share the work of Help Desk Call Center support seamlessly between their internal network personnel and Progent's nationwide pool of technical support experts. Acting as a transparent supplement of your full-time Call Center, Progent's shared Help Desk program is a joint support solution powered by the industry's leading shared PSA tool for managing, service calls, ticketing, assigning responsibility, tracking responses, and generating documentation.

Why Choose Progent?
Progent has 20 years of experience providing remote and on-premises network expertise for businesses across the United States. Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's certifications.

Progent's Practice Areas for Durham, North Carolina Businesses
Progent's veteran team of certified consultants and technical experts offers Durham, North Carolina businesses a broad range of remote consulting and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service firms include:

Contact Progent for Short-Term Staffing Services for Durham, North Carolina Companies
To learn more details about Progent's short-term staffing services for Durham, North Carolina companies, call 800-993-9400 or visit Contact Progent.