Durham Consulting
Temporary IT Staffing for Computer Support Groups
Besides providing rapid access to guidance from top-tier IT consultants and subject matter experts (SMEs) to assist Durham, North Carolina organizations with discrete technical issues or longer-term initiatives, Progent offers short-term staff augmentation to deal with more generalized services like desktop support, network administration, and Call Center response. Temporary staffing makes it possible for businesses to deal with planned or unexpected surges in the need for IT personnel, which may be caused by scenarios like company mergers, data center moves, platform upgrades, paradigm shifts like telecommuting, disaster response, busy seasons, or new compliance requirements. Short-term IT staff augmentation can also fill gaps left by the absence of in-house IT personnel due to vacations, health issues, termination, or other reasons.
Benefits of Progent's Short-Term IT Staffing Services Progent's short-term staff augmentation services give organizations the ability to react to increases in demand for network personnel without dealing with the expense and delays that come with vetting and hiring appropriate technical personnel and without the burden of adding to your full-time staff size.
Important aspects of Progent's temporary staffing services include:
- Fast availability of proven network professionals
- Easy engagement, cessation, and resumption of services
- Transparent augmentation of your in-house IT team
- Full documentation of services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled promptly
- Close working relationship with a top-level, full-spectrum resource for IT support
Progent's co-managed Help Desk Call Center service is a specialized on-going staff expansion alternative that allows IT organizations to share the responsibilities of Help Desk Call Center support transparently between their full-time IT staff and Progent's nationwide pool of technical support experts. Acting as a transparent supplement of your full-time Call Center, Progent's shared Help Desk Call Center program is a joint service alternative powered by the industry's leading shared PSA platform for managing, service requests, ticketing, assigning responsibility, tracking responses, and generating documentation.
Why Choose Progent?
Progent has 20 years of experience providing online and on-premises IT expertise for organizations of all sizes throughout the United States. Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants hold top certifications including CISSP, CISA, and GIAC. Find out more about Progent's certifications.
Progent's Areas of Expertise for Durham, North Carolina Companies
Progent's veteran roster of certified engineers can provide Durham, North Carolina companies a wide array of online consulting and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service providers include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange 2016 Integration
- Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Migration Consulting
- Windows 10 Configuration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Integration
- Active Directory and Azure AD Design
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Reporting
- Microsoft Azure, AWS, Google Cloud
- Remote IT Technical Support
- Telecommuter Integration
- Cisco Network
- Juniper Networks Expertise
- Cisco Routers Troubleshooting
- Cybersecurity Consultants
- Penetration Testing with NodeZero
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Call Center Services
- Desktop Support
- Data Center Support
- System Center Operations Manager Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Programming
- Virtual Server Management
- Fast, Low-cost .NET Application Development.
- Windows Hyper-V Configuration
- VMware vSphere Configuration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Support
- iPhone and Android Integration
- iPhone Support
- Google Android Phone Support
- Ransomware Defense/Recovery
- Backup/Restore Solutions
- Cisco VoIP Technology and Telepresence
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi 6/6E AP Configuration
- Wi-Fi Predictive and On-premises Assessments
Contact Progent for Temporary Staffing Services for Durham, North Carolina Businesses
To learn more details about Progent's short-term staff augmentation services for Durham, North Carolina businesses, call
An index of content::
Microsoft Teams topology Consultants
Technology Professional Microsoft Teams and Azure Active Directory
Progent can help you to design an upgrade to Microsoft Teams from Skype for Business or Lync Server and configure, administer, and troubleshoot a cloud-based or hybrid deployment of Teams. Progent can help you to connect Teams with Office and Microsoft 365 apps, Exchange, SharePoint Online, and your phone infrastructure.
Cisco Certified Experts Microsoft Access application programming Specialists
Microsoft Access development Professionals
Progent can provide cost-effective remote support for all editions of Office Access including Access desktop and Access Web App and can provide advanced help for Access application development, database conversion, performance tuning, report design, and maintenance. Progent also can provide custom online training for Access application development and DBA services.
Penetration Testing Cybersecurity Team
24x7x365 PEN Testing Security Firms
Stealth intrusion checking is an important component of any comprehensive network security plan. Progent's security professionals can perform thorough penetration checks without the knowledge of your company's in-house IT resources. Unannounced penetration testing shows whether existing security defense systems such as intrusion detection warnings and event log monitoring are properly configured and consistently observed. Progent can implement ongoing automatic penetration testing to define your internal/external attack surface and to detect ways that exploitable vulnerabilities, improper configurations, compromised credentials, uninstalled patches, and unsound IT product defaults can be combined by threat actors into the multi-front attacks common to the latest versions of ransomware.
Microsoft and Apple Mac Desktop Computer Support Consultants
Top Quality Desktop Small Business IT Outsourcing
Progent can deliver a wide range of cost-effective support services to help your company to deploy, configure, troubleshoot, and manage desktop PCs and notebooks based on Windows, macOS and OS X, or popular editions of Linux. Progent can provide onsite or online help for single machines or notebooks or work with your business to plan and implement a large-scale rollout of new or revised operating system software and applications. Progent can also provide engineers and technicians to assist you to plan for and implement an office relocation or merger designed to produce minimal disruption of your business.
Immediate Microsoft SQL Server 2017 Professional
SQL Server 2017 Reporting Services Consultants
Progent's certified SQL Server 2017 consultants can help you to plan and carry out an efficient migration from your current SQL Server deployment to SQL Server 2017.
On-site Support Professionals
24 Hour Integration Support 24x7 Support
For medium-size companies looking for network support, Progent can deliver an array of alternatives such as local help, on-line support, off-site Call Center, round-the-clock support with remote system monitoring, emergency staff augmentation, site relocation support, software programming, and expert consultation. For midsize companies in California or other regions covered by Progent's onsite consultants, Progent offers professional on-premises help for fixing technical issues rapidly and affordably.
24-Hour Mac and Exchange Online Troubleshooting
OS X and Exchange Computer Consulting
Microsoft Exchange and Apple Mac workstations can work together efficiently. Progent's Apple and Microsoft premier consultants can show you how to install Microsoft Entourage and Microsoft Exchange Server so your Mac users can work closely with colleagues who run Microsoft Outlook. With Microsoft Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh software can collaborate, enabling Mac users to get and transmit email, examine the GAL, copy addresses, sync up calendars, and alert people to conferences with your Exchange account. Progent will make sure that your Exchange Server is properly set up and that WebDAV and Outlook Web Access are enabled. Progent also can provide customized one-on-one Entourage training.
Professionals Microsoft SQL
SQL Server Replication Consultants
SQL Server 2000 is a complete, web-aware database and data analysis package that opens the door to the fast creation of a new generation of enterprise-class programs that can give your business a significant competitive edge. SQL Server features built-in support for XML and the capability to communicate across the Internet and beyond the firewall. The experience of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of background helping with Microsoft integration, ensures you success in designing, deploying and managing Microsoft SQL Server solutions that are well connected with other applications based on Microsoft's .NET environment.
Integration .NET C++
.NET F# Programmer
Progent's application experts have worked for 20 years with .NET tools and the Visual Studio development environment and can build or enhance .NET applications quickly and at low cost.
ProSight Reporting SentinelOne Remote Network Monitoring Online Consulting
ProSight Reporting ConnectWise Manage Ticketing Technical Consultant
ProSight Reporting is a growing line of real-time reporting plug-ins designed to integrate with the leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Ekahau Insights Wi-Fi Network Troubleshooting Remote Support
Technical Support Services Ekahau Wi-Fi Planning
Progent's Ekahau-certified Wi-Fi network design experts can assist your business to plan, implement, tune, manage and debug a Wi-Fi solution customized for your building. Progent offers online or on-premises support for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for on-premises RF analysis, Ekahau Analyzer for debugging RF signal issues, and Ekahau Insights for tracking the health of multiple Wi-Fi sites.
Microsoft Dynamics NAV Troubleshooting
Dynamics Business Central Technical Support Services
Microsoft Dynamics 365 Business Central (previously, formerly} called Dynamics NAV and Navision) offers small and midsize businesses a single soultions for financial management, inventory control, operations control, project management, procurement, sales, supply chain management, and advanced reporting. Progent's Dynamics Business Central experts can help company to maintain your older Dynamics NAV system or migrate efficiently to a cloud-hosted, on-premises, or hybrid deployment model.
Microsoft Solutions Framework Project Methodology Outsourced IT Support
Best Practices Small Office Computer Consultant
Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry background, in the trenches of IT service, executing a broad variety of technical tasks for an extensive mix of businesses. Every Progent consultant shares a proven set of personal best practices that are combined into shared leading practices standards that Progent teaches its support team. This guarantees that you get not only expert technical capability, but also a support engineer with field-tested approaches for using computer knowledge to fix real-world IT problems rapidly.
Remote Employees Collaboration IT Consultants
Remote Workers Collaboration Software Consultant
Progent can assist small and medium-size companies to configure collaboration applications to enable their at-home employees to engage in positive interaction with fellow workers and other stakeholders.
Microsoft Azure integration Design Firm
Microsoft Azure hybrid cloud solutions Engineer
Progent's consultants can assist you with every stage of Azure cloud migration including requirements definition, readiness assessment, system design, pre-production testing, implementation, centralized management, performance optimization, software license controls, disaster recovery preparedness, security policy enforcement, and compliance assessment. Progent can assist your IT staff to set up and debug firewalls and VPN tunnels so your users can safely connect to Azure-based resources, and Progent's Microsoft-certified consultants can assist you integrate critical Microsoft platforms to work in the cloud including Microsoft Windows Server, Exchange, SQL Server and Skype for Business. Progent can also assist you to create a hybrid cloud ecosystem that seamlessly integrates physical datacenters with Azure services.
Windows 8.1 Security Consultant
Configuration Windows 8.1 Help Desk
Microsoft Windows 8.1 is engineered to run on computers from smart phones and tablets to engineering workstations. An abundance of new and improved features, including its touchscreen support and signature live tiles user interface, offer a broad range of benefits for companies who understand how to exploit them. Progent's Windows experts can assist bring your business up the learning curve with Windows 8.1 and show you how to gain significant competitive value from the operating system's various technical enhancements.
Microsoft Exchange 2007 Professionals
Exchange Server 2007 Network Consulting
Progent's Microsoft certified support team can show you how to design and implement a smooth in-place Exchange Server 2007 migration strategy that minimizes productivity disruption, simplifies long-term service requirements, and makes your Exchange Server 2007 easy to administer. For complex multi-server or multi-site upgrades, Progent has the experience to complete your move rapidly and affordably. Progent's Exchange 2007 help, repair, and consulting offerings include expertise with the configuration of third-party enhancements of Microsoft Exchange Server 2007 and the design of unified messaging implementations powered by Microsoft Exchange 2007 Server.
IP-PBX Support
Emergency Cisco VoIP Phones and Cisco Unity Technical Consultant
Progent's Cisco certified network infrastructure experts can provide advanced support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover systems.
Network Engineer Helpdesk Sharing
Shared Call Center Specialist
Progent provides several basic kinds of Helpdesk services : Microsoft Help Desk Outsourcing Support Services, Virtual Help Desk Support, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft and Cisco experts offers your customers easy access to a dependable technical resource with extensive experience providing phone support and online repair for networks based on Microsoft products. Progent's concentration is on giving the support Help Desk a respected image as a solid contributor to business productivity. Progent's goal is to resolve rather than simply record problems.
Windows Server 2022 migration Onsite Technical Support
Windows Server 2022 Cybersecurity Consulting
Progent's Microsoft-certified Windows Server 2022 experts can help your company to design and carry out a cost-effective migration to Windows Server 2022 using a self-hosted network architecture or a hybrid model that combines cloud-based Windows Server on Azure with a self-hosted implementation of Windows Server 2022.
Ubiquiti WiFi management Consult
Ubiquiti WiFi access point Consulting Services
Progent offers fast access to the skills of seasoned wireless consultants who can help you to assess the value of Ubiquiti UniFi wireless APs for your business and assist you to plan, install, manage, and debug your UniFi wireless network. Progent can also carry out a Wi-Fi site survey to assist you to choose, configure, and place UniFi Wi-Fi access points for your required signal coverage and performance.
HP Lights-Out 100c Remote Management Card Consultant Services
Services American Megatrends MegaRAC
Remote server management cards give network managers complete control over a server without the need for an on-site visit. Using these management cards, all console screen information plus keyboard and mouse functionality are exported to a remote session to an IT professional who can be situated anywhere in the world. Progent's Microsoft and Cisco authorized consultants can assist you to design, deploy, and manage a fault-tolerant business network that incorporates remote management cards and Progent can use these remote server management cards to provide low-cost remote technical help. Progent is familiar with a number of remote server management cards such as Aten IP9001 remote management cards, American Megatrends remote management cards, Dell DRAC cards, HP Lights-Out remote management cards, and Peppercon eRIC remote server management cards.
Instruction Photoshop CS5
Quark Training
Progent's Apple Mac experts can promote the creative facets of Mac computing by providing consulting services and training in imaging, audio, and motion video. Progent's support professionals can provide expertise in a variety of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special jobs such as capturing or digitizing audio or video or setting up an audio/video post production studio.
VPN Security Security Auditing
Firewall Security Forensics Services
Progent offers companies of any size expert support for Intrusion Protection products and IPsec VPN products from major firewall and VPN security vendors including Palo Alto Networks, WatchGuard, Juniper, Fortinet, and Symantec. Progent can show you how to create a comprehensive security plan and select the right technologies from multiple vendors to achieve your security goals while sticking within your spending limits.
ProSight Remote Server Management Support
Remote Server Management Online Support Services
ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the health of critical devices that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to disrupt productivity.
Consultants System Center MOM
Support and Setup Microsoft Operations Manager
Remote 24x7 network monitoring, proactive alerts, and periodic analytical reporting are vital to preserving the health of your IT system and eliminating unnecessary and expensive downtime. Remote Monitoring and Management (RMM) solutions have progressed so far that companies of any size can get a level of network stability that was once limited to large enterprises. Progent can provide a variety RMM options delivered as economical services designed to help your company to detect and fix a most network issues before they can hurt productivity.
Private Cloud Solutions Consult
Consultants Small Business Private Clouds
Progent's private cloud hosting service enables small and midsize organizations to run key applications such as Microsoft SQL and Exchange Server from a hardened Tier III data center on fault-tolerant equipment with offsite data backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager for automatic backup and restoration. Smaller organizations can take advantage of Progent's private cloud hosting service to eliminate major investments in the acquisition, maintenance, and operation of computer equipment and facilities while achieving the highest levels of system availability and security.
Urgent Consultants Flexential Colocation Center
Flexential Tampa Colocation Center Technology Professional
Progent utilizes the Flexential Tampa colocation center primarily to deliver private cloud hosting services. Progent maintains a group of IT consultants based in the Tampa area, and Progent can also provide online support from Progent's countrywide team of Microsoft-certified experts, Cisco-certified CCIE network engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware virtualization specialists, and veteran DRBC preparedness consultants. Progent can also help you to design and execute a migration to the Flexential data center by providing services such as designing solution configuration, specifying hardware components, system configuration and validation, troubleshooting, streamlining online network management, and educating your network support team.
Top Rated Customer Documentation Consulting Career
Service Documentation Consultants Open Positions
Progent's company culture will allow you to become a better consulting professional by enhancing your information technology skills and boosting the satisfaction of your customers. Progent makes good on this promise by attracting the top consulting talent for you to work with, providing an advanced system infrastructure, running specialized application tools to enable the maximum quality of service, and by streamlining proven business structures for finding and keeping customers.
Data Protection Manager 2016 and Hyper-V Remote Support
IT Consultant Data Protection Manager 2016 and SQL Server
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers near-continuous backup and easy recovery functions for Microsoft networks. SCDPM 2016 offers application-sensitive protection for key platforms such as Microsoft SQL Server, Exchange and SharePoint, backs up Windows and Linux VMs, supports virtual machines hosted by Hyper-V and VMware, and can use Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified experts can assist businesses of all sizes to design, implement, manage, and troubleshoot an enterprise-wide backup/restore system built around SCDPM 2016. Progent can help you to upgrade from an older version of Data Protection Manager or from a legacy solution, and Progent can optimize your SCDPM 2016 ecosystem for on premises, colocated, cloud or hybrid deployments. Progent offers remote or onsite consulting expertise and can deliver occasional guidance to resolve technical bottlenecks or provide comprehensive project management or co-management services to make sure you complete your SCDPM 2016 deployment on time and within your budget.
Best Cisco Expert On-site Technical Support 7900 Series IP Phone
Cisco IP Video phones Online Consulting
Progent's CCIE-certified network infrastructure consultants can provide advanced support for Cisco Unified Communications Manager (formerly CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover systems.
SonicWall Firewall Security Consultancies
SonicWall NSA 5650 Firewall Security Team
Progent's SonicWall firewall consultants can help you configure, maintain, and update SonicWall firewall/VPN appliances including the newer SonicWall TZ and NSa families of appliances and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISM and CISA-certified network security consultants can help you incorporate SonicWall security gateways into a complete network protection plan and build security into your corporate operations.
Computer Engineer VPN
Cisco VPN Integration Services
Cisco's security and offsite access technology for small to mid-size companies offer a complete array of easy-to-administer security hardware and software to help you protect your entire network infrastructure. Cisco's VPN line includes switches, firewalls, and Virtual Private Network access concentrators. Progent's expert consulting staff includes experienced specialists with Cisco's CCIE and CCNP certifications who can assist your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco security solutions that align best with your corporate objectives.
MOM 2007 Remote Technical Support
Microsoft System Center Operations Manager Support
Medium-size businesses can derive all the benefits of Operations Manager and have fast availability of Progent's Microsoft and Cisco Premier IT support professionals. With Progent's affordably priced network support programs, mid-size businesses can choose a basic co-sourcing package based on Operations Manager 2007 with network monitoring, automated warnings, comprehensive system analysis, Help Desk Call Center, and remote service. For companies with line-of-business environments who need zero-downtime networking, Progent offers a complete 24x7 outsourcing package. Progent supports Microsoft Operations Manager to provide mid-size company information systems world-class reliability, protection and productivity.
Services Citrix XenMotion
Citrix XenServer Consultant Services
Progent's Citrix-authorized engineers can help you to evaluate the business benefits of XenServer as well as additional Citrix platforms, and can help your IT organization to plan, validate, implement, troubleshoot, and support a XenServer solution. Progent can also analyze your existing XenServer deployment and show you how to enhance consolidation, responsiveness, security and compliance, uptime, and recoverability.
Teleworker Endpoint Management Troubleshooting
Remote Support Services Work at Home Endpoint Management
Progent can help small and medium-size businesses to implement efficient remote endpoint management and monitoring solutions for administering devices used by offsite workers.
Phobos ransomware hot line Consultant Services
DopplePaymer ransomware hot line Professional
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can help you to contain the spread of an active ransomware attack. Call 800-462-8800
Integration Services Desktop Monitoring and Reporting
ProSight Server and Endpoint Management Outsourcing
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of critical assets.
Windows Server 2008 Security Support and Integration
24/7/365 Windows Server 2008 BranchCache Professionals
Progent's certified professionals can assist you you to evaluate the benefits of Windows Server 2008 for your company, develop pilot programs and rollout strategies, install Windows Server 2008 with your IT infrastructure and workload, educate your support staff how to run enhanced administration tools, and deliver ongoing consulting and tech support via affordable options including Help Desk Call Center support and remote technical support.
