Besides offering fast access to high-level IT consultants and subject matter experts (SBEs) to assist Durham, North Carolina businesses with discrete IT issues or longer-term initiatives, Progent can provide temporary staff augmentation to deliver more broadly defined services like desktop help, network management, and Call Center services. Temporary staffing can help businesses to respond to planned or unplanned increases in the need for network personnel, which may be caused by situations such as mergers and acquisitions, site relocation, platform upgrades, paradigm shifts like telecommuting, disaster recovery, busy seasons, or regulatory changes. Temporary staffing can also cover gaps resulting from the loss of full-time staff members because of vacations, illness, resignation, or other reasons.
Advantages of Progent's Short-Term IT Staffing Program
Progent's temporary staff augmentation services give businesses the versatility to respond to surges in requirements for network personnel without dealing with the costs and delays that come with reviewing and hiring professional technical help and without the burden of increasing your in-house head count.
Important features of Progent's short-term staffing services include:
Progent's Shared Help Desk Program
- Fast access to proven IT pros
- Simple engagement, termination, and re-engagement of services
- Seamless extension of your full-time IT staff
- Comprehensive documentation of all services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved fast
- Close relationship with a world-class, full-spectrum source for IT support
Progent's shared Help Desk service is a specialized flexible staff expansion alternative that allows IT groups to divide the work of Help Desk Call Center support seamlessly between their full-time network personnel and Progent's nationwide pool of IT support experts. Working as a transparent supplement of your in-house Help Desk, Progent's shared Help Desk Call Center program is a joint support alternative based on by the industry's leading shared professional services (PSA) platform for managing, service requests, generating tickets, assigning ownership, monitoring responses, and generating management reports.
Why Choose Progent?
Progent has 20 years of experience providing online and on-premises IT expertise for organizations of all sizes throughout the U.S. Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity experts have earned top certifications including ISSAP, CISA, and GIAC. Find out more about Progent's technology certifications.
Progent's Practice Areas for Durham, North Carolina Businesses
Progent's veteran roster of certified consultants can deliver Durham, North Carolina companies a wide array of online consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for network service providers include:
Contact Progent for Temporary Staff Augmentation for Durham, North Carolina Organizations
To find out more details about Progent's short-term staff augmentation services for Durham, North Carolina businesses, call 800-993-9400 or visit Contact Progent.