In addition to providing rapid access to guidance from high-level IT consultants and subject matter experts to help Durham, North Carolina businesses with discrete technical problems or strategic initiatives, Progent offers short-term staff augmentation to deliver more broadly defined services such as PC help, network administration, and Call Center response. Short-term staffing can help businesses to respond to planned or unplanned increases in the need for IT personnel, which may be caused by scenarios like company mergers, site moves, technology upgrades, business process changes like telecommuting, disaster response, seasonal variations, or new compliance requirements. Temporary staffing can also fill voids left by the absence of in-house staff members due to vacations, health issues, resignation, or other reasons.

Benefits of Progent's Temporary Staffing Services
Progent's short-term staff augmentation services give organizations the versatility to react to surges in demand for network services without dealing with the costs and delays associated with identifying and recruiting professional IT personnel and without the risk of adding to your in-house head count.

Key aspects of Progent's short-term staff augmentation services include:

  • Fast availability of proven network pros
  • Easy initiation, cessation, and re-engagement of services
  • Seamless augmentation of your full-time network support team
  • Comprehensive reporting of services delivered
  • Available escalation from Tier 1 up to Tier 3 services so even the toughest issues can be handled fast
  • Strong relationship with a world-class, full-spectrum source for network support
Progent's Co-managed Help Desk Service
Progent's shared Call Center program is a specialized flexible staff augmentation alternative that allows IT groups to share the work of Call Center support seamlessly between their full-time network personnel and Progent's extensive team of technical support experts. Acting as a seamless supplement of your full-time Help Desk, Progent's shared Help Desk Call Center service is a collaborative service solution based on by the leading group PSA tool for managing, service requests, generating tickets, assigning responsibility, tracking progress, and producing management reports.

Why Choose Progent?
Progent has two decades of experience delivering online and onsite network expertise for businesses throughout the United States. Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's industry certifications.

Progent's Practice Areas for Durham, North Carolina Businesses
Progent's seasoned roster of certified consultants and technical experts can deliver Durham, North Carolina organizations a wide range of online technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for network service providers include:

Contact Progent for Temporary Staff Augmentation for Durham, North Carolina Companies
To learn more about Progent's temporary staffing services for Durham, North Carolina businesses, call 800-993-9400 or visit Contact Progent.