In addition to providing fast access to guidance from high-level network professionals and subject matter experts to assist Durham, North Carolina businesses to resolve specific technical issues or strategic initiatives, Progent can provide temporary supplemental staffing to deal with more broadly defined services like desktop support, IT management, and Help Desk call center response. Short-term staffing makes it possible for organizations to deal with expected or surprise surges in demand for IT services, which may result from situations such as mergers and acquisitions, site relocation, technology upgrades, paradigm shifts like work-from-home, disaster recovery, seasonal variations, or regulatory changes. Short-term supplemental staffing can also cover voids left by the absence of in-house staff members due to scheduled vacations, illness, termination, or other reasons.

Advantages of Progent's Short-Term Staff Augmentation Services
Progent's temporary staffing services give businesses the ability to react to surges in requirements for IT services without being saddled with the costs and hassle that come with identifying and recruiting reliable IT help and without the risk of increasing your permanent head count.

Important features of Progent's temporary supplemental staffing services include:

  • Rapid availability of seasoned network professionals
  • Easy initiation, termination, and resumption of services
  • Seamless augmentation of your full-time network support team
  • Comprehensive reporting of services performed
  • Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues can be handled promptly
  • Close relationship with a world-class, full-spectrum resource for IT support
Progent's Shared Help Desk Call Center Service
Progent's co-managed Help Desk Call Center service is a proven on-going staff augmentation alternative that enables IT groups to share the work of Help Desk support transparently between their in-house network staff and Progent's extensive pool of IT support specialists. Working as a transparent extension of your full-time Call Center, Progent's shared Call Center program is a joint service solution based on by the leading shared PSA tool for streamlining, service calls, generating tickets, assigning responsibility, monitoring progress, and producing management reports.

Why Choose Progent?
Progent has 20 years of background providing online and onsite network services for businesses of all sizes throughout the United States. Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's industry certifications.

Progent's Areas of Expertise for Durham, North Carolina Organizations
Progent's seasoned roster of certified consultants can provide Durham, North Carolina businesses a broad range of remote technical guidance and debugging services. Practice areas covered under Progent's consulting program for network service firms include:

Contact Progent for Temporary Staff Augmentation for Durham, North Carolina Businesses
To learn more about Progent's short-term staffing services for Durham, North Carolina businesses, call 800-993-9400 or visit Contact Progent.