Besides providing fast access to guidance from top-tier network consultants and subject matter experts to assist Durham, North Carolina businesses to resolve specific technical problems or longer-term projects, Progent can provide short-term staff augmentation to deliver more generalized services like PC help, IT management, and Help Desk response. Short-term staffing can help organizations to respond to planned or unexpected peaks in demand for IT personnel, which may result from situations like mergers and acquisitions, site relocation, platform upgrades, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or new regulations. Temporary supplemental staffing can also cover gaps left by the loss of full-time IT personnel because of scheduled vacations, illness, resignation, etc.
Benefits of Progent's Short-Term Staffing Services
Progent's short-term staff augmentation services give organizations the flexibility to respond to increases in demand for IT services without being saddled with the expense and hassle associated with identifying and recruiting reliable technical personnel and without the burden of adding to your in-house head count.
Important aspects of Progent's temporary staffing services include:
Progent's Co-managed Help Desk Service
- Rapid availability of seasoned network pros
- Simple initiation, cessation, and re-engagement of services
- Transparent extension of your in-house network support staff
- Full reporting of all services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled promptly
- Close working relationship with a world-class, full-spectrum resource for IT expertise
Progent's co-managed Call Center service is a specialized on-going staff augmentation option that allows IT groups to share the work of Help Desk support seamlessly between their internal IT personnel and Progent's nationwide pool of technical support specialists. Acting as a seamless extension of your full-time Call Center, Progent's shared Help Desk Call Center program is a joint service alternative powered by the leading shared professional services platform for streamlining, service calls, generating tickets, assigning responsibility, monitoring responses, and generating management reports.
Why Choose Progent?
Progent has two decades of experience delivering online and on-premises network services for organizations of all sizes throughout the U.S. Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP, CISM, and GIAC. Find out more about Progent's technology certifications.
Progent's Areas of Expertise for Durham, North Carolina Organizations
Progent's nationwide team of certified engineers can deliver Durham, North Carolina companies a wide range of remote consulting and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for network service firms include:
Contact Progent for Temporary Staff Augmentation for Durham, North Carolina Businesses
To learn more details about Progent's short-term staffing services for Durham, North Carolina organizations, call 800-993-9400 or visit Contact Progent.