In addition to providing rapid contact with top-tier network consultants and subject matter experts (SBEs) to assist Durham, North Carolina organizations with specific technical problems or strategic projects, Progent can provide short-term staffing to deal with more generalized services like desktop help, IT administration, and Help Desk call center services. Temporary staffing can help businesses to respond to anticipated or unplanned peaks in the need for IT services, which may result from scenarios like mergers and acquisitions, data center moves, technology upgrades, paradigm shifts like work-from-home, disaster recovery, seasonal variations, or new compliance requirements. Short-term supplemental staffing can also cover gaps resulting from the absence of full-time staff members due to vacations, health issues, termination, etc.
Advantages of Progent's Temporary Staffing Program
Progent's temporary staff augmentation services give businesses the versatility to react to surges in requirements for network personnel without dealing with the costs and hassle associated with reviewing and recruiting professional IT personnel and without the risk of adding to your in-house head count.
Important features of Progent's short-term supplemental staffing services include:
Progent's Shared Help Desk Program
- Fast availability of proven IT professionals
- Simple initiation, termination, and resumption of services
- Seamless augmentation of your full-time network support team
- Comprehensive reporting of all services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved fast
- Strong working relationship with a world-class, full-spectrum resource for IT support
Progent's shared Help Desk Call Center program is a specialized on-going staff augmentation alternative that enables IT groups to share the work of Help Desk Call Center support transparently between their internal network personnel and Progent's nationwide pool of IT support specialists. Acting as a seamless extension of your full-time Help Desk, Progent's co-managed Call Center service is a collaborative service solution based on by the leading group professional services tool for managing, service requests, generating tickets, assigning responsibility, tracking responses, and producing documentation.
Why Choose Progent?
Progent has 20 years of background providing remote and on-premises network expertise for organizations throughout the U.S. Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants hold advanced certifications including ISSAP, CISM, and CRISC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Durham, North Carolina Organizations
Progent's nationwide team of certified consultants and technical experts can provide Durham, North Carolina organizations a broad array of online technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for network service providers include:
Contact Progent for Short-Term Staff Augmentation for Durham, North Carolina Businesses
To find out more details about Progent's short-term staffing services for Durham, North Carolina businesses, call 800-993-9400 or visit Contact Progent.