Durham Consulting Support
IT Staff Augmentation for Computer Support Organizations
Besides providing fast access to guidance from top-tier network consultants and subject matter experts to assist Durham, North Carolina businesses to resolve specific technical problems or longer-term projects, Progent can provide short-term staff augmentation to deliver more generalized services like PC help, IT management, and Help Desk response. Short-term staffing can help organizations to respond to planned or unexpected peaks in demand for IT personnel, which may result from situations like mergers and acquisitions, site relocation, platform upgrades, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or new regulations. Temporary supplemental staffing can also cover gaps left by the loss of full-time IT personnel because of scheduled vacations, illness, resignation, etc.
Benefits of Progent's Short-Term Staffing Services Progent's short-term staff augmentation services give organizations the flexibility to respond to increases in demand for IT services without being saddled with the expense and hassle associated with identifying and recruiting reliable technical personnel and without the burden of adding to your in-house head count.
Important aspects of Progent's temporary staffing services include:
- Rapid availability of seasoned network pros
- Simple initiation, cessation, and re-engagement of services
- Transparent extension of your in-house network support staff
- Full reporting of all services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled promptly
- Close working relationship with a world-class, full-spectrum resource for IT expertise
Progent's co-managed Call Center service is a specialized on-going staff augmentation option that allows IT groups to share the work of Help Desk support seamlessly between their internal IT personnel and Progent's nationwide pool of technical support specialists. Acting as a seamless extension of your full-time Call Center, Progent's shared Help Desk Call Center program is a joint service alternative powered by the leading shared professional services platform for streamlining, service calls, generating tickets, assigning responsibility, monitoring responses, and generating management reports.
Why Choose Progent?
Progent has two decades of experience delivering online and on-premises network services for organizations of all sizes throughout the U.S. Progent’s engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP, CISM, and GIAC. Find out more about Progent's technology certifications.
Progent's Areas of Expertise for Durham, North Carolina Organizations
Progent's nationwide team of certified engineers can deliver Durham, North Carolina companies a wide range of remote consulting and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for network service firms include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Integration
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Development
- SQL Server Consulting
- AD Integration
- Microsoft 365 Configuration
- Microsoft Dynamics GP Expertise
- Microsoft Azure, Amazon AWS, Google Cloud
- Online IT Support
- Work from Home Support Services
- Cisco Infrastructure
- Juniper Infrastructure
- Cisco Routers Integration
- Security and Compliance Monitoring
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Call Center Services
- Desktop Support Services
- Colocation Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Consulting
- Virtualization Management
- Windows Hyper-V Configuration
- VMware vSphere and vCenter Configuration
- Citrix XenApp and XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iPhone Support
- Smartphone Integration
- iPhone Integration
- Android Phone Management
- Ransomware Defense and Recovery
- Data Backup/Recovery Consulting
- Cisco IP Voice Phones and Telepresence
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi Access Point Setup
- WiFi Site Assessments
Contact Progent for Temporary Staff Augmentation for Durham, North Carolina Businesses
To learn more details about Progent's short-term staffing services for Durham, North Carolina organizations, call
An index of content::
Home Based Computer Consultants Telecommuting Jobs
Home Based Cisco Consulting Subcontractor
Progent believes that a carefully designed and implemented network can be a vital piece for accelerating any firm's growth, and we apply this belief in our corporate network infrastructure. Progent has created a non-stop virtual office network that allows our in-house consultants and authorized contractors to offer rapid and efficient support, collaborate easily on challenging projects, and experience professional and personal maturity by being a member of an exciting business ethos of personal drive and independence.
ISA 2000 Server Integration Services
24-Hour Microsoft Firewall Consulting
Progent's certified Internet Security and Acceleration Server consulting experts have extensive experience developing Microsoft ISA Server-based security solutions for IT networks with multiple sites, remote workers, and line-of-business web applications. Progent's ISA Firewall experts can help your company in planning and deploying a configuration of ISA Server 2000 or ISA 2004 Server that supports your network security requirements without adversely limiting your network accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Lync Server 2013 Front End Server Consult
Lync Server 2013 and Android Professionals
Progent's consultants can assist you to assess the value of Microsoft Lync Server for your environment and can assist you to plan and carry out a rollout of Lync Server that unifies the administration of Instant Messaging and Presence and improves the output of your office staff, telecommuters, and mobile workforce. Progent can in addition assist your company to carry out an efficient upgrade to Microsoft Lync Server 2010 from Microsoft Office Communications Server or Microsoft Live Communications Server, integrate Microsoft Lync Server 2010 with Exchange, SharePoint, and SQL Server, show you how to run Microsoft Lync Server 2010 to enhance the collaborative capabilities of Microsoft Office programs, and offer training and continuing support for Lync Server and other Microsoft platforms.
Exchange 2013 Consultants
Setup and Support Exchange 2013 Collaboration
Microsoft Exchange Server 2013 incorporates major improvements to the capabilities of its predecessor Exchange 2010 and delivers powerful innovations as well as a redesigned structure. These improvements favorably impact key facets of IT like ease of administration, high availability (HA), compliance, operational costs, teamwork, scalability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consultants can assist your organization to understand the possible advantages of migrating to Microsoft Exchange 2013, design a cost-effective test and deployment strategy, and train your IT staff to maintain your Microsoft Exchange 2013 solution. Progent also offers ongoing online support and management for Exchange Server 2013.
Network Consultants Windows Server 2016 Integration
Windows Server 2016 and SCOM Online Troubleshooting
Progent's Windows Server 2016 disaster recovery/business continuity experts can assist your organization to design a disaster recovery solution based on Microsoft's latest Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for high-performance network-attached storage using industry-standard hardware, VM Load Balancing for enhancing the speed and resilience of Failover Clusters while minimizing TCO and management overhead, and Cloud Witness for fast, affordable deployment of a failover cluster quorum witness.
IT Consulting Windows Server 2016 and System Center
Online Support Windows Server 2016 Hybrid Configuration
Progent's certified information technology experts can provide Windows Server 2016 integration consulting to assist businesses of any size to plan and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can help you to evaluate the benefits of Windows Server 2016 for your environment and can help you with any facet of designing, configuring, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist your organization to benefit from the many innovative high-availability and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain clusters.
Windows SharePoint Services Professional
Consulting Services Microsoft Office SharePoint Server 2010
Progent’s Microsoft-certified consultants offer organizations of all sizes consulting, troubleshooting, and application development expertise for Microsoft SharePoint and SharePoint Online. SharePoint is an advanced platform that utilizes web technology for efficiently coordinating people, teams and information. SharePoint provides a common location for your workers or clients to connect to, organize, share and interact with useful information, documents, and applications and to interact with other people. SharePoint enables quicker and more intelligent decisions, more effective access across teams and more streamlined business practices. Windows SharePoint Services connect employees, customers, workgroups and projects with the information they’ve created in a way that makes data convenient to locate, retrieve and apply. Progent's certified SharePoint experts can help your organization to manage your existing SharePoint ecosystem or migrate to the current release of SharePoint.
Microsoft Windows 10 Assessment and Deployment Kit Specialists
Online Help Windows 10 Business Store Portal
Progent's Microsoft-certified consultants can assist organizations of all sizes to assess Windows 10 or to upgrade to Windows 10 from any older release of Windows. Remote and onsite assessment and migration services for Windows 10 available from Progent include Return on Investment analysis, project coordination, compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud solutions, mobile device management and synchronization, telecommuter access, security and compliance, automated provisioning and administration, network infrastructure design, wired/wireless convergence, disaster recovery planning, webinar training for IT support staff and end users, and ongoing technical help.
SQL 2008 Integration Services
SQL 2008 Analysis Services Specialists
Microsoft SQL Server 2008 offers powerful, standardized tools to computer experts as well as to information workers, lessening the complexity of designing, integrating, administering, and accessing enterprise data and database programs on platforms ranging from mobile devices to corporate information systems. The sophistication and integration requirements of Microsoft SQL Server 2008 call for a network consultant with real-world experience and wide knowledge in designing and deploying information-based, comprehensive business technology solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft technology, assures you success in planning, deploying and supporting Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET platform.
MongoLock ransomware recovery Consultants
Zeppelin ransomware recovery Engineer
Progent's experienced ransomware recovery experts can assist you to rebuild a network damaged by a ransomware cryptoworm such as Ryuk, WannaCry, NotPetya, or MongoLock.
ProSight Virtual Hosting Engineers
24-7 Private Clouds for Small Businesses Consultants
Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small or mid-size organization's servers in an environment that gives the maximum degree of dependability and scalability and is in addition easy to transfer to any data center. ProSight Virtual Hosting and management services are built upon mature virtualization technologies that allow small and midsize companies with mixed- platform environments to save significantly on the expense of capital investments, infrastructure maintenance, and network administration while achieving world-class fault tolerance and an unprecedented level of vendor independence.
Remote Troubleshooting Automatic Topology Diagrams
ProSight Automatic Network Mapping Remote Support
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that require critical updates, or identifying the cause of performance problems.
Network Consulting Co-managed Help Desk
Remote Shared Service Desk Remote Consulting
Progent's Microsoft authorized experts provide several service programs to help medium-size and large businesses create a cost-effective and successful internal Computer Support Help Desk Call Center. Progent's help desk consulting services include Return on Investment analysis, process study and enhancement, executive reporting, training of in-house staff, and documentation of procedures. Progent's Software Evaluation and Integration Services help organizations analyze the numerous high-quality Help Desk software packages on the market and determine what packages may be too expensive, lack key features, or align badly with your organization's corporate culture. Progent also provides temporary staffing for organizations who want to augment their in-house Help Desk staff for occasional projects or to substitute for absent or incapacitated personnel.
Non-stop Load Balancing Remote Support Services
Remote Technical Support Cisco Content Distribution Manager
Progent provides fault tolerant load balancing support that addresses network load balancing, load balanced applications, network infrastructure routing, and content dispatching products such as Cisco Content Engine. non-stop load balancing vendors for which Progent can provide consulting expertise include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco CSS, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks 3-DNS.
Windows 7 Engineers
Windows 7 Help Desk Support Services
Progent's certified consultants offers offsite and onsite consulting services to help you to administer, support, and repair PCs powered by Microsoft Windows 7 and can also provide assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for change management, data and identity protection, disaster recovery, online access, smartphone and tablet integration, wireless configuration, and 24x7 network monitoring.
Integration Services Service Reports
Service Reports IT Consultants
Progent uses a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or local support firms who provide minimal documentation or details of services done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports transmitted by every consultant to each client. The practice of detailing and organizing service records results in more effective support and avoids a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
SCVMM 2016 Security Online Troubleshooting
SCVMM 2016 and PowerShell Engineer
System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of network monitoring and management products and is intended to offer a unified mechanism for deploying and administering virtualized fabric and services across hybrid networks that can incorporate private clouds and Microsoft Azure resources. Progent's Virtual Machine Manager 2016 consultants can help organizations of any size with all facets of designing, deploying, and managing a SCVMM 2016 solution. Progent can assess your virtualization topology, help you upgrade efficiently from older versions of VMM, design processes for creating and deploying virtual machines and hosts, design fault-tolerant compute and storage clusters, connect your private cloud resources with public cloud services, configure virtual switches and load balancers, write and refine PowerShell scripts, and help you evaluate the potential business benefits of the latest capabilities like Storage Replica and Host Guardian Service. Progent's virtualization experts can provide world-class Hyper-V consulting and VMware vSphere expertise.
Exchange Server 2016 Upgrade Planning Remote Consulting
Exchange 2016 Upgrade Planning Support and Integration
Progent can assist your business in all facets of your upgrade to Exchange Server 2016 including planning high availability (HA) infrastructure for an on-premises, cloud-based or hybrid deployment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V strategy; specifying mass storage requirements for your VMs, mailbox databases and logs; setting up hardware load balancing (HLB) for fault-tolerant client access services; planning, configuring and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web.
Technology Consulting System Center 2016 Troubleshooting
Microsoft System Center 2016 Engineer
Small to middle size companies can now enjoy all the benefits of Operations Manager and also have quick access to Progent’s Microsoft Certified IT support experts. With Progent's affordably priced network support programs, small and midsize organizations can choose a simple Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing package. Progent supports System Center Operations Manager 2007 to provide small company information systems enterprise-class availability, security, and productivity.
Exchange 2007 to Exchange 2010 Upgrade Consultants
Microsoft Exchange Server Upgrade Engineers
Progent can provide comprehensive support for every step of your Microsoft Exchange Server 2010 migration with services that include end-to-end project management services, site prep, project planning, cost estimates of all new software licenses and equipment needed, suggested sourcing, system verification at customer site or at Progent's testing facility, managing temporary coexistence between Exchange 2010 and Exchange 2003 or 2007, deployment of the solution, deactivating the old servers, and webinar training for customer's IT group and users.
Online Support Services BDR and Business Continuity Solutions
ProSight Data Protection Services Consulting
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your critical data.
Integration SQL Server Cluster
Zero Downtime Clustered Servers Information Technology Consulting
Progent offers Microsoft Windows Cluster Server support to help your company implement fault-tolerant server clusters that can provide 24x7 operation. Windows cluster servers for high-availability systems include Windows 2003 Cluster Server, SQL Cluster Server, and Microsoft Exchange Cluster. By assisting you t create zero-downtime server clustering environments around Microsoft Windows Server Cluster 2003, Progent’s Premier Windows experts make sure that your fault-tolerant server clusters are configured to maximize the strategic advantage of your computer network.
Microsoft SQL Server 2012 Monitoring Outsourcing
Microsoft Certified SQL Server Management Studio Professional
Progent can provide the expertise of certified engineers as well as experienced database application programmers, database administrators, project management experts, Cisco-certified network architects, disaster recovery/business continuity planning specialists, and security consultants to help your business to evaluate the likely advantages of SQL Server 2012 for your business, install test systems at your site or at Progent's test lab, design and execute out an efficient migration to SQL Server 2012 from previous versions of SQL Server or from other database solutions, and configure an efficient and safe IT infrastructure that lets you maximize the strategic benefit of SQL Server 2012.
Security Management Professional
CISM Certified Security Management Engineer
Progent offers the expertise of CISM Certified security consultants. The Certified Information Security Manager (CISM) committee defines the core capabilities and worldwide standards of skill that IT security managers are required to learn. It gives business management the confidence that those who have qualified for their CISM certification possess the background and capability to provide effective security administration and consulting services.
Network Consultant Windows and Solaris
Technical Support Services Windows and Solaris
Progent can help your business to plan and implement an efficient transition from a UNIX-based information system to a network powered by MS Windows and capable of supporting Microsoft's popular office productivity suites, business applications, and software development tools. Progent's UNIX, Windows and Cisco engineers and software development experts can assist you to guard your data and reduce business disruption by developing an effective migration strategy that protects your existing investments in UNIX software and technology. UNIX-to-Windows transition consulting expertise available from Progent include evaluation of existing infrastructure, transition planning and validation, MS Exchange migration services, data and application transition, and server and storage system migration and economization.
Professional Expertise for IT Service Providers
Integration IT Services for Service Firms
Progent's Support Program for IT Service Firms lets you take advantage of Progent's information technology engineers under your own service brand as a seamless arm of your network services team.
Support and Help Branch Location
Remote Office Support and Setup
Years of background providing Microsoft support and Cisco network consulting has allowed Progent to develop an unmatched capability for supporting branch offices that need network help with the responsiveness associated with with small organizations but which offers effective communications, thorough documentation, and adherence to enterprise IT standards. If your corporation maintains a sales office situated anywhere in or any region covered by Progent's engineers, Progent can offer a broad range of in-person and off-site network support services and system architecture assistance.
Android and Windows 8.1 integration Remote Consulting
Emergency Online Troubleshooting Android and SQL Server integration
Progent's veteran team of IT consultants and subject matter specialists have years of experience delivering online and onsite assistance for businesses of all sizes who want to integrate Android phones into their IT networks so that mobile clients can work together from anywhere. Progent offers the range of skills to resolve technical problems that span multiple manufacturers and that entail a mix of older and current technology. Progent offers cost-effective remote technical support to help you with any stage of planning, implementing, managing and maintaining your BYOD solution. Progent can provide occasional support to assist you to handle especially stubborn IT problems, or Progent can provide outsourced or co-sourced project management services to ensure that you finish major IT projects on schedule and within budget. Progent can help with local, cloud-centric, or hybrid network environments and can provide support for operating systems, applications, management utilities and network infrastructure. Progent also offers customized group or one-on-one training to help you manage and use Android phones securely and productively.
Consulting Service Firm Small Offices
Design Company Small Offices
Progent delivers the help of Microsoft and Cisco-Premier network consulting professionals to show clients affordable ways to help companies maximize the value of Microsoft and Cisco technology. For networks that span from remote offices to nationwide corporations, Progent's expert engineers can help you enhance your information system's e-mail infrastructure, protection, reliability, performance, and IT administration.
Microsoft Customer Relationship Management Consulting Services
Microsoft Certified Expert On-site Support Customer Relationship Management
Microsoft Dynamics Customer Relationship Management helps mid-market companies build profitable client interactions. Integrated Sales and Customer Service modules allow employees to share information to help improve selling success and deliver steady, effective customer service. Progent can set up the most sensible network environment, including mobile wireless connectivity, to support Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MSCRM consultant who can help you combine Microsoft CRM with your marketing or customer support data.
MS Certified Onsite Support Enterprise Security
Enterprise Branch Office Network Support
For large organizations, Progent can leverage in-house network support groups by providing extensive experience in deploying key Microsoft and Cisco technologies. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint Server expertise, and Microsoft SQL Server consulting. For the national or worldwide businesses with branches, Progent can perform as a transparent nearby supplement of enterprise network management. Progent’s enterprise support services include corporate-wide security, online branch office support, system architecture, Sarbanes Oxley conformance, project planning, and top-level service for multiple location network environments powered by Enterprise Windows 2003. Progent can provide field consultants and technicians to assist with a campus relocation or office move, or a network architect to help with building or utilizing an Internet Data Center or Hosting Facility.
Urgent SCCM 2012 Policy Settings Remote Support Services
Integration Services SCCM 2012 Software Inventory
Progent's Microsoft-certified consultants can help your organization to plan for, implement, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to upgrade efficiently to SCCM 2012 from an older device and application management solution or help you to modify your existing SCCM 2012 environment to accommodate your evolving business requirements. In addition, Progent can assist you to create an infrastructure that extracts the most value from SCCM by providing advanced consulting support for related Microsoft technologies such as Active Directory Domain Services (ADDS), SQL SSRS, and Internet Information Services.
Exchange admin center Consultant
Office 365 Portal Network Consultant
Microsoft allows you to create seamless hybrid environments that integrate Office 365 and local Exchange systems. This permits you to have specific mailboxes located on your corporate datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consultants can assist your organization with any facet of designing, implementing and debugging your hybrid Office 365 Exchange Online deployment. Progent's Exchange specialists can provide occasional support to help you through challenging technical bottlenecks and also can provide comprehensive project management outsourcing to ensure your hybrid Office 365 solution is completed on schedule and on budget.
Office 365 integration with on-premises environments Configuration
Office 365 AD FS Remote Support
Microsoft Office 365 Exchange Online lets you use cloud-based servers, mailboxes and other Exchange infrastructure to lower capital expense and administrative hassle. You can configure Office 365 Exchange Online to host all your mailboxes, or you can set up a hybrid architecture that combines on-premises and cloud-resident mailboxes. Progent's Microsoft-certified consulting experts can provide budget-friendly online support to help your small businesses to evaluate the benefits of Office 365 Exchange Online, plan a solution that makes sense for your business needs and IT budget, carry out an efficient migration from your current Exchange system to one that incorporates Exchange Online, train your IT staff and users, and deliver ongoing consulting and technical support.
