Besides providing fast contact with top-tier network professionals and subject matter experts (SMEs) to help Durham, North Carolina businesses with specific technical issues or longer-term projects, Progent can provide short-term staffing to deal with more broadly defined assistance such as PC help, IT management, and Help Desk services. Temporary staffing makes it possible for businesses to respond to expected or unplanned increases in the need for IT services, which may result from scenarios such as mergers and acquisitions, data center relocation, platform migration, business process changes like work-from-home, disaster response, seasonal variations, or regulatory changes. Short-term IT staff augmentation can also cover gaps resulting from the absence of full-time staff members because of scheduled vacations, illness, termination, or other reasons.

Advantages of Progent's Short-Term Staffing Program
Progent's temporary supplemental staffing services offer organizations the flexibility to react to surges in demand for network services without dealing with the expense and hassle that come with reviewing and hiring appropriate technical personnel and without the risk of adding to your in-house staff size.

Key features of Progent's temporary supplemental staffing services include:

  • Fast access to proven IT professionals
  • Simple initiation, cessation, and re-engagement of services
  • Transparent extension of your full-time IT team
  • Comprehensive reporting of all services delivered
  • Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved fast
  • Strong working relationship with a top-level, full-service source for IT expertise
Progent's Shared Help Desk Call Center Program
Progent's shared Call Center program is a specialized on-going staff augmentation alternative that allows IT groups to divide the work of Call Center support transparently between their internal IT personnel and Progent's nationwide pool of IT support specialists. Acting as a seamless extension of your in-house Call Center, Progent's shared Help Desk Call Center service is a collaborative service alternative based on by the industry's leading shared professional services tool for streamlining, service requests, generating tickets, assigning ownership, monitoring responses, and producing documentation.

Why Choose Progent?
Progent has 20 years of background delivering remote and on-premises network services for organizations of all sizes throughout the U.S. Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants have earned top certifications including CISSP, CISM, and GIAC. Find out more details about Progent's certifications.

Progent's Practice Areas for Durham, North Carolina Businesses
Progent's veteran team of certified consultants and technical experts can deliver Durham, North Carolina organizations a wide array of remote technical guidance and debugging services. Areas of expertise covered under Progent's consulting program for IT service firms include:

Contact Progent for Short-Term Staff Augmentation for Durham, North Carolina Organizations
To find out more about Progent's short-term staffing services for Durham, North Carolina organizations, call 800-993-9400 or visit Contact Progent.