In addition to offering rapid access to high-level IT consultants and subject matter experts (SMEs) to assist Durham, North Carolina businesses to resolve discrete technical issues or longer-term projects, Progent can provide short-term staffing to deliver more broadly defined services like desktop help, IT administration, and Help Desk response. Short-term staffing makes it possible for organizations to deal with expected or unexpected surges in demand for network services, which may result from scenarios like mergers and acquisitions, site relocation, technology migration, paradigm shifts like work-from-home, disaster recovery, seasonal variations, or regulatory changes. Temporary staffing can also cover gaps left by the loss of full-time staff members because of scheduled vacations, illness, termination, etc.
Advantages of Progent's Temporary Staffing Services
Progent's temporary supplemental staffing services offer organizations the ability to react to increases in demand for network personnel without dealing with the expense and hassle associated with vetting and hiring appropriate technical help and without the risk of increasing your full-time staff size.
Important features of Progent's temporary staff augmentation services include:
Progent's Shared Center Service
- Rapid access to proven network pros
- Simple engagement, cessation, and resumption of services
- Transparent extension of your in-house IT staff
- Comprehensive documentation of all services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues can be handled promptly
- Strong relationship with a top-level, full-spectrum resource for network support
Progent's co-managed Call Center program is a proven on-going staff augmentation option that enables IT organizations to share the responsibilities of Help Desk support seamlessly between their full-time network personnel and Progent's nationwide pool of IT support experts. Working as a transparent extension of your in-house Call Center, Progent's shared Help Desk Call Center service is a joint service solution based on by the industry's leading shared professional services platform for streamlining, service requests, ticketing, assigning ownership, tracking progress, and producing management reports.
Why Choose Progent?
Progent has 20 years of experience delivering online and onsite network expertise for organizations of all sizes throughout the United States. Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including CISSP, CISA, and CRISC. Learn more details about Progent's certifications.
Progent's Practice Areas for Durham, North Carolina Businesses
Progent's nationwide team of certified consultants offers Durham, North Carolina organizations a wide range of online technical guidance and debugging services. Areas of expertise offered under Progent's reseller program for network service firms include:
Contact Progent for Temporary Staff Augmentation for Durham, North Carolina Businesses
To find out more about Progent's short-term supplemental staffing services for Durham, North Carolina organizations, call 800-993-9400 or visit Contact Progent.