In addition to offering fast access to guidance from top-tier IT professionals and subject matter experts (SMEs) to help Durham, North Carolina organizations with specific technical problems or strategic projects, Progent offers temporary supplemental staffing to deal with more generalized services like desktop help, network management, and Help Desk response. On-demand staffing makes it possible for businesses to deal with expected or unplanned increases in the need for IT personnel, which may be caused by scenarios like company mergers, data center moves, technology upgrades, paradigm shifts like telecommuting, disaster recovery, busy seasons, or regulatory changes. Temporary staffing can also fill voids caused by the absence of in-house staff members due to scheduled vacations, health issues, termination, etc.

Benefits of Progent's Temporary Staffing Services
Progent's temporary staffing services offer businesses the versatility to respond to increases in demand for network personnel without dealing with the expense and delays associated with identifying and recruiting professional IT help and without the risk of adding to your in-house head count.

Important features of Progent's short-term staff augmentation services include:

  • Rapid availability of seasoned IT pros
  • Easy initiation, cessation, and re-engagement of services
  • Transparent extension of your full-time network support staff
  • Full reporting of all services delivered
  • Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved promptly
  • Strong working relationship with a world-class, full-spectrum resource for network support
Progent's Shared Help Desk Program
Progent's co-managed Call Center service is a specialized on-going staff expansion alternative that enables IT organizations to share the responsibilities of Help Desk Call Center support seamlessly between their in-house IT personnel and Progent's extensive team of IT support specialists. Acting as a seamless extension of your in-house Help Desk, Progent's shared Help Desk program is a joint service solution powered by the leading shared professional services platform for managing, service calls, ticketing, assigning responsibility, tracking progress, and producing documentation.

Why Choose Progent?
Progent has 20 years of background providing online and onsite IT expertise for organizations across the United States. Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance experts hold top certifications including CISSP-ISSAP, CISM, and GIAC. Find out more about Progent's industry certifications.

Progent's Practice Areas for Durham, North Carolina Businesses
Progent's nationwide team of certified consultants can deliver Durham, North Carolina businesses a wide range of online consulting and troubleshooting services. Areas of expertise offered under Progent's reseller program for IT service providers include:

Contact Progent for Temporary Staffing Services for Durham, North Carolina Companies
To find out more about Progent's short-term staffing services for Durham, North Carolina companies, call 800-993-9400 or visit Contact Progent.