For small companies in Durham North Carolina, Progent offers technical support for networks powered by UNIX or Linux or for environments that feature a combination of UNIX and Microsoft technology. Progent has delivered online support to businesses in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex infrastructure issues, as well as the assistance of CISSP-certified security engineers to handle advanced security design and business continuity preparedness.
Progent's remote technical support services offer excellent value due to the fact that they are equipped with the real-world background and the advanced tools to resolve most information system problems rapidly. This reduces direct costs because service calls accumulate a smaller number of chargeable minutes. Remote help also avoids the cost of sending an engineer to your office. Your organization saves even more with indirect expenses by minimizing or avoiding network downtime and related costs stemming from business discontinuity, upset clients, unproductive workers, and distracted executives.
Progent's billing model for remote help is structured to get the most out of your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are charged just for the support that you actually get. In contrast to many remote service organizations, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and simple policy for pricing eliminate scenarios where fast solutions somehow turn into large bills. Progent's skill at solving problems quickly results in your company spending less cash.
Progent's Remote Technical Support Technologies
Over time, Progent has fine tuned an arsenal of optimized technologies and field-tested methodologies that permit the maximum level of efficiency for online consulting and repair for small and midsize business information networks. Progent offers protected VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology allows the staff of Progent's online support team to connect to your company's computer system remotely without compromising system security.
Progent's sophisticated technical support database application keeps thorough histories describing all support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of all help rendered to every client by any engineer. This archive of issues and repairs is stored as a quickly accessible internal knowledge base that allows Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's advanced accreditations and working associations with major vendors such as Cisco and Microsoft make available additional massive support databases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's online consulting specialists are able to come up with the most efficient solutions promptly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote services in Durham North Carolina or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network help, go to Immediate Emergency Support.
Phone-based Technical Support Services Available from Progent
Progent's online technical support professionals offer advanced credentials in an extensive set of technologies. This wide range of technical skills allows Progent's engineers to handle almost any emergency that may crop up in a small company information system. Certifications awarded to Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to businesses with mixed-OS environments, Progent also offers the support of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Remote services provided by Progent to small businesses in Durham include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services address a wide range of information technology including system architecture, messaging systems, network and process security, UNIX and Windows coexistence, VMware technologies for server economization and easy management, and transitioning from older systems to the latest MS Windows or Linux-based environments. Progent's group-oriented methodology for solving technical problems enables fast escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can offer urgent online help for diagnosing problems within UNIX, Linux, or Solaris networks based on leading versions of UNIX including:
Important Linux variants for which Progent offers expert support include:
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network professionals, and indicates a person's network technology skills at the expert level. Cisco qualified CCIEs can deal with the most intractable challenges surrounding network infrastructure planning, installation, management, security, and problem solving. CCIEs operate closely with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs represent an exceptional value because their broad expertise allows them to resolve the most intractable problems rapidly. In common cases, less qualified engineers can struggle for hours or even days with the same tasks that a CCIE can resolve in minutes.
Few support providers make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent offers fast phone access to a Cisco-qualified CCIE so you can get immediate assistance for serious network problems that are hurting worker productivity but are outside the experience of your regular IT service personnel. Progent's Cisco CCIE support experts can tie into your environment using advanced remote troubleshooting technology in order to provide fast, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's popular family of networking devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.
Authorized MS Windows Expertise
Progent's Microsoft-certified remote service engineers can provide computer system problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can assist your company with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and deployment, Microsoft Teams expertise, Microsoft Skype for Business Server migration support, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full array of online PC desktop support services such as Microsoft Windows 7 migration, moving to 64-bit workstation applications, integrating Office 2010, and automating desktop configuration.
CISSP and ISSAP Premier Network Security Specialists
Progent's qualified CISSP and ISSAP security consultants offer a variety of security services that can bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help your company to recover quickly following a damaging breach. Security solutions available from Progent include: thorough network security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recuperation from malicious attacks; integrating firewalls; establishing safe techniques for off-site and mobile communication; securing your email system against spam and DHA attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online support services to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that utilize local resources along with public clouds. To help you to integrate public cloud services with networks, Progent offers a range of public cloud integration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent offers the services of world-class online consulting professionals for contract IT projects that small companies often need. Billing rates for longer-term consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology enables customers to complete critical projects within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Durham North Carolina Company Can Contact Progent's Online Support Professionals
Call Center Support
Progent's Help Desk Call Center programs for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Call Center support services are a convenient solution for small organizations who don't have the resources to build and maintain an internal Help Desk but who need fast response from an efficient Help Desk with proficient telephone support as well as the technical depth to escalate complex trouble tickets to high-level engineers.
Progent's Co-managed Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the top PSA platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting support can guide you in creating an effective new Call Center or improving your established organization, evaluating or enhancing Help Desk Call Center software products to meet the special requirements of your company, or adding occasional online staff to reinforce your existing Help Desk team during high-demand scenarios such as software transitions, mass updates, or rolling out brand new business software.
Progent's Call Center team of veteran information technology consultants provides your workers in Durham North Carolina immediate contact with an efficient support resource with years of experience delivering telephone-based support and remote diagnostics for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk the reputation as a crucial enabler of company productivity, and Progent's target is to resolve rather than simply track network issues.
Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group provides remote advanced consulting expertise and training in special business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, Office Project, MS Word, and Office Excel. To learn more information on Progent's expertise, customization, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac experts can support the creative components of Apple Mac systems by delivering phone-based help support and training in graphics, audio, and video. Progent's support professionals can provide assistance in a large selection of Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special procedures such as capturing or digitizing audio or video or putting together an audio/video post production lab.
Online Network Monitoring Services
Progent can provide companies in Durham North Carolina remote network monitoring support based on MS Operations Manager network monitoring, adapted by Progent to fit your business so that your network maintenance is proactive rather than reactive. By uncovering emerging problems before they evolve into crashes, system monitoring can ward off disruptive and costly network breakdowns. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems based on a combination of OS platforms.
To contact Progent about emergency remote help with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State