For small and midsize businesses located in Durham or anywhere in the state of North Carolina, Progent provides help for information systems based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to businesses in every state in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex connectivity problems, plus the services of CISSP-certified security consultants to help with high-level security architecture and disaster recovery planning.
Progent's online technical support services represent excellent leverage because they have the real-world background and the advanced tools to solve the majority of network problems quickly. Efficient support reduces direct costs because solutions require fewer billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization saves additionally with incidental expenses by minimizing or eliminating network downtime and related losses resulting from business disruption, disgruntled clients, idle employees, and de-focused management.
Progent's pricing policy for online help is structured to maximize the impact of your network support dollar. Progent bills per minute for phone assistance, so you are invoiced just for the services that you actually get. Unlike many online support firms, Progent requires no initialization charge or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where quick solutions manage to turn into big tabs. Progent's skill at disposing of technical issues quickly translates into your company conserving money.
Progent's Remote Support Tools
Over time, Progent has fine tuned an array of optimized tools and proven processes that allow the maximum level of efficiency for remote help and repair for small and midsize company computer networks. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to interface to your system remotely without violating corporate security.
Progent's advanced customer support database system keeps extensive documentation of all support that Progent's clients have been provided. Progent's staff consultants have access to the specifics of support delivered to every client by any consultant. This archive of anomalies and repairs is organized as an easily retrievable support database that enables Progent's remote technical experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and close associations with major industry leaders such as Cisco and Microsoft make available other massive support databases and permit fast response from manufacturers' internal product engineers so Progent's online service specialists are able to determine optimal solutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone support in Durham or anywhere in North Carolina or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network help, visit Immediate Emergency Support.
Remote Support Services Offered Progent
Progent's online consulting experts offer certified skills in a comprehensive array of technologies. This wide range of technical skills permits Progent's engineers to address virtually any emergency that may take place in a small business network. Certifications held by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Professional.
To help companies with multi-platform networks, Progent also offers the services of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Online services available from Progent to companies in Durham and anywhere in the state of North Carolina include:
Special Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a wide spectrum of information technology such as network infrastructure, email systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware economization and simplified administration, and migration from older systems to current MS Windows or Linux-based environments. Progent's team-based approach to resolving network problems promotes quick escalation, when required, to consultants with appropriate experience to handle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can provide emergency online help for resolving anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure engineers, and indicates an individual's technical skills at the expert level. Cisco CCIEs know how to resolve the most stubborn problems surrounding network infrastructure design, installation, maintenance, protection, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in analyzing problems with Cisco IOS network management utilities and coming up with workarounds or identifying software updates. Cisco qualified CCIEs offer excellent cost-effectiveness because their deep expertise allows them to solve the most intractable problems rapidly. In common instances, less seasoned consultants can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting firms make CCIEs available to help small and mid-size companies. Progent can provide quick telephone contact with a Cisco-qualified CCIE so you can receive timely help for serious network infrastructure problems that are impacting worker productivity but are beyond the scope of your ordinary computer support resources. Progent's Cisco CCIE support experts can tie into your computer system using sophisticated remote troubleshooting tools to provide fast, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's top-selling family of networking products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.
Certified MS Windows Expertise
Progent's Microsoft-premier remote service experts offer computer problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help you with a wide range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration expertise,
SharePoint 2019 planning and configuration,
Skype for Business Server migration consulting, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a full array of online desktop support and troubleshooting services such as Microsoft Windows 7 migration help, moving to 64-bit desktop software, configuring Office 2010, and streamlining workstation deployment.
CISM and CISSP Premier Network Security Experts
Progent's qualified CISSP, ISSAP, and CISM network security consultants can provide a range of security solutions to strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your business to clean up rapidly after a serious breach. Security support services offered by Progent cover comprehensive security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; fast cleanup after malicious attacks; configuring firewalls; designing safe mechanisms for off-site and mobile communication; protecting your email infrastructure from spam and DHA attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting support to help organizations of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that combine on-premises resources as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the skills of world-class online consulting experts for special IT projects that small businesses often need. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these special fields of information technology allows customers to complete major projects economically and on schedule. Progent's project-based remote engineering services include:
How Your Durham Business Can Contact Progent's Remote Support Experts
Help Desk Support
Progent's Help Desk Call Center service options for small and midsize organizations with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk support services are intended for small companies who lack the budget to create an internal Help Desk but who need fast response from a reliable Call Center with proficient telephone support as well as the technical depth to escalate complex problems to advanced consultants.
Progentís Help Desk Co-management services allow your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the top PSA tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center consulting services can guide you in building an efficient new Help Desk or enhancing your current organization, selecting or enhancing Help Desk software to address the unique requirements of your business, or adding occasional online personnel to work with your existing Help Desk Call Center team to deal with demanding situations such as software migrations, mass upgrades, or rolling out brand new business software.
Progent's Call Center staff of experienced network experts provides your workers in Durham or anywhere in the state of North Carolina fast communication with an efficient network service resource with years of experience providing telephone-based help and online troubleshooting for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk the reputation as a significant contributor to business efficiency, and Progent's intent is to resolve rather than merely record network problems.
Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting staff provides phone-based and in-depth engineering support and education in specific business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and training for Microsoft applications including Microsoft CRM, Office Project, Microsoft Word, and MS Office Excel. To read more information on Progent's consulting, programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Apple Mac experts can nurture the artistic components of Apple Mac environments by providing phone-based consulting services and training in graphics, sound, and motion video. Progent's consultants offer expertise in a large selection of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific projects such as scanning or digitizing audio or video or building an audio/video production studio.
Online Network Monitoring Support
Progent offers businesses in Durham, or anywhere in the state of North Carolina, remote network monitoring services powered by MS System Center Operations Manager network monitoring, adapted by Progent for your environment so that your network support is proactive rather than reactive. By anticipating looming trouble spots before they cause full-scale emergencies, remote monitoring can avoid disruptive and costly network failures. Progent can also deploy system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks powered by a mix of OS platforms.
To contact Progent about urgent remote help with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent.