For small companies located in Durham or anywhere in North Carolina, Progent offers help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with high-level security design and business continuity preparedness.
Progent's online support services offer excellent value because they are equipped with the practical background and the sophisticated tools to solve most network problems quickly. This reduces immediate costs since service calls require fewer billable minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your company saves even more in incidental costs by reducing or avoiding system downtime and associated costs due to business disruption, upset clients, unproductive employees, and de-focused executives.
Progent's pricing policy for remote support is structured to get the most out of your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed just for the support that you receive. In contrast to many remote service firms, Progent requires no service activation fee or minimum fees. Progent's per-minute granularity and simple policy for pricing save you from situations where fast fixes somehow end up as major invoices. Progent's penchant for handling problems efficiently results in your company spending less cash.
Progent's Remote Technical Support Technologies
Over time, Progent has developed a collection of customized tools and field-tested methodologies which allow the highest level of effectiveness for online technical support and troubleshooting for small business IT networks. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology enables the staff of Progent's Technical Response Center to link to your computer system remotely without breaching network security.
Progent's powerful customer support database system keeps comprehensive records of all service that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of all help provided to each Progent customer by any Progent consultant. This database of anomalies and responses is structured as a conveniently searchable internal database that allows Progent's online support engineers to share their experiences company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and working associations with major technology companies including Cisco and Microsoft make available additional extensive technical support databases and allow quick access to vendors' internal product engineers with the result that Progent's remote consulting specialists are able to come up with the most efficient resolutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote support in Durham or anywhere in North Carolina or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Emergency Support.
Online Support Services Available from Progent
Progent's remote technical support professionals offer certified skills in an extensive array of products and technologies. This broad scope of capability allows Progent's consultants to address virtually any crisis likely to crop up in a small business network. Credentials held by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To support businesses with mixed-operating system networks, Progent also offers access to engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based services available from Progent to small businesses in Durham and anywhere in the state of North Carolina include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a wide array of computer technology such as network architecture, email solutions, system and process security, UNIX/Linux and Windows integration, virtual server products for server hardware consolidation and easy management, and transitioning from older systems to the latest Windows or Linux-powered environments. Progent's group-based methodology for resolving technical problems promotes quick escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for troubleshooting problems within UNIX/Linux systems based on leading versions of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE credential is the top accreditation for network infrastructure engineers, and validates an individual's technical skills at the master level. Cisco qualified CCIEs know how to handle even the most difficult problems occurring in network infrastructure design, integration, maintenance, security, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal support staff in analyzing anomalies with IOS network administration tools and coming up with workarounds or locating program updates. CCIEs provide exceptional cost-effectiveness since their broad experience enables them to find solutions for even the most intractable problems rapidly. In common instances, less qualified consultants can struggle for many hours or days with identical problems that a Cisco CCIE can fix in a few minutes.
Few service firms make Cisco CCIEs accessible to help small and medium sized companies. Progent offers fast telephone access to a Cisco authorized CCIE so your company can receive timely support for severe network infrastructure problems that are impacting worker efficiency but are not within the experience of your regular network maintenance providers. Progent's Cisco-qualified CCIE engineers can connect to your network via advanced remote troubleshooting technology in order to perform efficient, safe, and affordable diagnosis and repair.
Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of connectivity appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Certified Windows Expertise
Progent's Microsoft-certified remote support engineers can provide network problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist you with a wide range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration consulting,
SharePoint Server 2019 planning and integration,
Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of remote desktop support and troubleshooting services including Windows 7 migration help, moving to 64-bit workstation software, integrating Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's qualified CISM and CISSP network security engineers can provide a range of system protection solutions that can improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or help your business to clean up quickly after a serious breach. Security solutions available from Progent cover in depth security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after malicious attacks; setting up firewalls; building secure techniques for remote and mobile connectivity; securing your messaging infrastructure from spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting to help companies of any size integrate their networks with popular public clouds including Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that utilize local IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent offers the services of seasoned online consulting experts for contract IT projects that small businesses often request. Billing charges for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these important areas of information technology enables customers to complete critical initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Durham Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Call Center services are intended for small businesses who lack the resources to create an internal Call Center but who require quick communication with an efficient Help Desk Call Center with proficient phone assistance as well as the available expertise to escalate complex tasks to advanced consultants.
Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the top professional services automation tool for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk consulting services can support you in establishing an effective new Call Center or revamping your current organization, identifying or enhancing Help Desk Call Center software to address the particular demands of your business, or adding occasional online staff to supplement your internal Call Center group to handle high-demand situations such as software migrations, mass upgrades, or installing new business software.
Progent's Help Desk staff of seasoned network experts gives your clients in Durham or anywhere in the state of North Carolina immediate assistance from a large network service group with extensive experience delivering phone support and online troubleshooting for computer environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk recognition as a major contributor to company performance, and Progent's intent is to solve instead of just report IT issues.
Business Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting staff offers remote advanced consulting support and training in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Word, and MS Office Excel. To read additional information about Progent's consulting, programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Mac professionals can promote the artistic elements of Apple Mac environments by offering phone-based consulting services and education in imaging, sound, and motion video. Progent's consultants offer expertise in a large selection of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific procedures like capturing or digitizing audio/video or establishing an audio/video production lab.
Remote Network and Server Monitoring Services
Progent offers companies in Durham, or anywhere in the state of North Carolina, remote computer system monitoring services based on Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so that your network support is proactive and automated. By spotting possible problems before they expand into network outages, remote monitoring can minimize stressful and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or environments powered by a combination of platforms.
To contact Progent about emergency remote expertise with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent.