For small and midsize companies in Durham North Carolina, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Windows technology. Progent has provided remote support to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure problems, plus the assistance of CISA and CISM-certified security engineers to handle high-level security design and disaster recovery planning.
Progent's remote technical support engineers offer exceptional leverage because they have the real-world background and the sophisticated technology to resolve the majority of network problems rapidly. This reduces immediate expenses because solutions require fewer billable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your organization benefits additionally with incidental expenses by minimizing or eliminating network downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's pricing policy for remote help is structured to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. In contrast to typical remote service companies, Progent asks for no startup surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing do away with situations where speedy. minor fixes manage to turn into big tabs. Progent's penchant for solving problems efficiently results in your company spending less money.
Progent's Online Technical Support Technologies
Over the years, Progent has developed a collection of optimized technologies and field-proven processes which promote the maximum degree of efficiency for remote engineering help and troubleshooting for small company computer networks. Progent offers safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access permits the engineers of Progent's online support team to communicate with your environment without breaching system security.
Progent's powerful customer support reporting system keeps detailed histories for the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of all help rendered to every customer by any Progent engineer. This database of anomalies and repairs is structured as an easily accessible proprietary knowledge base that allows Progent's remote support engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and close associations with major vendors including Cisco and Microsoft make available other vast technical knowledge bases and permit priority response from manufacturers' internal support staff so Progent's remote consulting specialists are able to find the most efficient solutions in the least time.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Durham North Carolina or to learn additional information about Progent's phone support options, call Progent at
Online Network Support Services Available from Progent
Progent's online consulting professionals possess advanced credentials in a comprehensive array of products and technologies. This wide range of technical skills allows Progent's consultants to tackle virtually any problem that may occur in a small company information system. Credentials earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, and Design Associate.
To provide assistance to businesses with multi-OS environments, Progent also offers the support of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Online support Offered by Progent to small businesses in Durham include:
Progent's UNIX/Linux support engineers can provide emergency online help for resolving problems affecting UNIX/Linux networks based on popular derivatives of UNIX including:
Progent also can deliver a broad array of online PC desktop support such as Microsoft Windows 7 integration, moving to 64-bit workstation applications, configuring Office 2010, and streamlining Business Desktop Deployment.
Progent’s Help Desk Co-management services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent’s Help Desk sharing service is an advanced service desk solution built around the top PSA platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center consulting services can aid you in building an effective new Help Desk Call Center or enhancing your established one, selecting or modifying Call Center software to handle the special demands of your corporation, or adding occasional phone support personnel to reinforce your existing Call Center group to deal with demanding events like software transitions, mass upgrades, or installing new applications.
Progent's Help Desk staff of seasoned network experts offers your customers in Durham North Carolina immediate communication with an efficient technical support resource with years of experience delivering phone support and online repair service for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk the reputation as a key contributor to company success, and Progent's policy is to resolve and not simply document IT problems.
Progent's Mac consultants can promote the artistic facets of Apple Mac systems by delivering remote help support and training in imaging, audio, and motion video. Progent's support professionals can provide expertise in a range of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special projects like scanning or digitizing audio/video or configuring an audio/video production facility.
Remote Network and Server Monitoring Services
Progent offers businesses in Durham North Carolina online network monitoring support powered by Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to accommodate your business so your IT support is proactive rather than reactive. By anticipating emerging trouble spots before they expand into network outages, system monitoring can ward off disruptive and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments powered by a combination of OS platforms.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
City | Address | Phone | Link |
Charlotte | 101 S Tryon Street Charlotte, NC 28280 United States |
(704) 886-2333 | Charlotte Network Support Services |
Durham | 1101 Slater Rd Durham, NC 27703 United States |
(919) 680-1400 | Durham Network Support Services |
Greensboro | 806 Green Valley Road, Suite 200 Greensboro, NC 27408 United States |
(336) 510-0330 | Greensboro Network Support Services |
Raleigh | 4801 Glenwood Ave, Suite 200 Raleigh, NC 27612 United States |
(984) 206-8441 | Raleigh Network Support Services |
Winston-Salem | 301 N Main St, #2400 Winston-Salem, NC 27101 United States |
(336) 793-9929 | Winston-Salem Network Support Services |