Urgent Phone Technical Support for Durham North Carolina UNIX or Linux SystemsFor small and midsize companies located in Durham North Carolina, Progent offers technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to businesses in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the assistance of CISSP and CISM-accredited security engineers to handle high-level security design and disaster recovery planning.

Progent's online technical support engineers offer excellent leverage because they are equipped with the practical background and the sophisticated tools to solve most information system issues rapidly. This lowers immediate costs because solutions take up a smaller number of chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your organization benefits additionally in indirect costs by reducing or eliminating system downtime and related costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives.

Progent's pricing policy for online support is structured to get the most out of your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the services that you actually get. In contrast to typical online support companies, Progent asks for no startup charge or minimum payments. Progent's one-minute granularity and clean policy for pricing avoid situations where fast fixes manage to turn into big bills. Progent's penchant for dealing with technical issues efficiently translates into your company saving money.

Progent's Online Service Technologies
Through years of experience, Progent has developed a set of customized tools and field-tested processes which allow the highest degree of effectiveness for remote engineering help and repair for small and midsize company computer networks. Progent provides protected VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access allows the consultants of Progent's Technical Response Center to interface to your company's network without violating network security.

Progent's proprietary customer support reporting system includes extensive histories describing the service that Progent's customers have been provided. Progent's team consultants have access to the details of support rendered to each customer by every Progent consultant. This database of issues and responses is structured as a conveniently exploitable proprietary knowledge base that enables Progent's remote technical professionals to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's high-level certifications and working associations with key vendors including Cisco and Microsoft permit access to other massive support knowledge bases and allow fast access to vendors' internal engineering staff so Progent's remote consulting specialists can come up with optimal solutions in the least time.

Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Durham North Carolina or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Emergency Support.

Phone-based Technical Support Services Available from Progent
Progent's phone-based technical service professionals possess credentials in a comprehensive array of disciplines. This breadth of capability allows Progent's engineers to manage virtually any crisis likely to occur in a small or midsize company network. Certificates held by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.

To support customers with mixed-platform networks, Progent also offers the services of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP engineers.

Online technical support services available from Progent to customers in Durham include:

Special Support Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract projects that small companies often request. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these special fields of information technology enables clients to execute major projects economically and on schedule. Progent's special online consulting solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for small and midsize companies with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Call Center support services are well suited for small organizations who don't have the budget to build and maintain an in-house Help Desk but who need fast communication with an effective Help Desk with professional phone assistance as well as the in-depth expertise to escalate the most challenging problems to high-level consultants.

    Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution built around the leading PSA tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Help Desk consulting support can aid you in creating an efficient new Help Desk or revamping your current organization, selecting or enhancing Help Desk application software to handle the unique requirements of your company, or adding occasional phone support staff to work with your in-house Call Center team to deal with unusually busy events like software transitions, major upgrades, or rolling out new business software.

    Progent's Call Center team of seasoned information technology consultants provides your workers in Durham North Carolina instant contact with a large network service group with extensive background delivering phone support and remote troubleshooting for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk recognition as a solid contributor to company productivity, and Progent's aim is to solve and not just annotate network problems.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Experts Group can supply remote professional consulting expertise and education in special business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting, custom programming, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Word, and MS Excel. To read more information on Progent's consulting, custom development, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Apple Mac experts can promote the imaginative aspect of Apple Mac systems by delivering phone-based help services and education in graphics, sound, and video. Progent's support professionals can provide expertise in a variety of Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific projects like scanning or digitizing audio/video or establishing an audio/video post production facility.

    Online Network and Server Monitoring Support
    Progent offers companies in Durham North Carolina online network and server monitoring services centered around Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to suit your business so your network maintenance is proactive and automated. By anticipating emerging problems before they grow into downtime, system monitoring can minimize inconvenient and expensive service crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or networks that incorporate a mix of platforms.

How Your Durham North Carolina Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent online assistance with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.

Onsite IT Consulting
Progent locations in North Carolina State

City Address Phone Link
Charlotte 101 S Tryon Street
Charlotte, NC 28280
United States
(704) 886-2333 Charlotte Network Support Services
Durham 1101 Slater Rd
Durham, NC 27703
United States
(919) 680-1400 Durham Network Support Services
Greensboro 806 Green Valley Road, Suite 200
Greensboro, NC 27408
United States
(336) 510-0330 Greensboro Network Support Services
Raleigh 4801 Glenwood Ave, Suite 200
Raleigh, NC 27612
United States
(984) 206-8441 Raleigh Network Support Services
Winston-Salem 301 N Main St, #2400
Winston-Salem, NC 27101
United States
(336) 793-9929 Winston-Salem Network Support Services

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    Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that incorporates over a quarter century of experience helping manufacturing and distribution organizations to simplify supply chains and streamline key processes to bring products to market fast and meet customer commitments dependably. Progent can provide the expertise of an ERP consultant with more than 20 years of background working with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide online or on-premises consulting that spans from occasional advice to comprehensive solution planning and project management outsourcing or co-sourcing. Sample services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, process improvement, application development, Configure/Price/ Quote, web site integration, troubleshooting, data conversion, Excel and SQL integration, training, and DBA services.

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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, update, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to half of the time spent looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it.

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    Progent's experts can provide Apple macOS and OS X users a range of services such as desktop support, Apple macOS and OS X consulting, Apple Mac integration with Windows networks, Microsoft Entourage and Exchange Server expertise, security services, and one-on-one training. Progent can assist businesses to migrate to macOS from Mac OS X or other earlier editions of Apple OS X and Progent can offer expertise with Apple Mac applications. Progent can also help your business with Apple iPhone support and iPad synchronization, or moving to Apple's iCloud. For business environments built solely on Apple macOS or OS X or for systems with a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the complexity of planning, configuring and supporting a network environment that is reliable, safe, efficient and aligned with your company's objectives.

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    The sophistication and connectivity demands of Microsoft Windows Servers requires a network consulting firm with practical experience and in-depth knowledge in designing and integrating seamless, end-to-end business technology solutions. The background of Progent's Microsoft-certified consultants, which averages over 10 years supporting Microsoft integration, ensures you success configuring Windows Server 2008 and Windows Server 2003 to align closely with your strategic objectives. Progent's IT services can help you with designing, installing, managing, and supporting Windows Server solutions that maximize the business value of your IT network. Progent's consultants can help you with Windows 2008 R2 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Windows NT Server plus Windows 8, Windows 7, Windows XP, Vista and other desktop clients.

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    Progent offers the expertise of BlackBerry-certified professionals who can assist small organizations to design, administer, and repair BlackBerry solutions affordably and successfully, eliminating the need for an in-house BlackBerry specialist and minimizing the cost and distraction of supporting a mobile wireless workforce. Progent's BlackBerry engineers offer in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified engineers, and CISSP and CISM-certified security engineers. This breadth of expertise, combined with Progent's proven online service delivery model, offers small and mid-size businesses an efficient option for integrating BlackBerry devices and software productively into their information network.

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    Progent can deliver a variety of affordable online and on-premises support services to assist your business to configure, administer, and troubleshoot desktops and mobile devices powered by Microsoft Windows, macOS/OS X, Apple iOS, Android, or Linux.

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    Progent's Solaris platform support services offer small companies and developers help with managing and maintaining Solaris systems that run with Microsoft-based technology. Progent offers your business contact with Solaris experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM and CISA certification. This wide range of expertise provides you with an easy single consulting firm to show you how to create and manage a protected and robust mixed-platform connectivity and communications environment that supports Sun Solaris and Microsoft interoperability by integrating MS Windows with major variants of UNIX such as Mac OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO UNIX, and SGI/Irix or major Linux variations including RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandrake, Debian GNU/Linux, and Slackware Linux.

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    Progent's expert solution designers and software developers can assist your company to create enhancements to Microsoft Dynamics GP/Great Plains that support the unique needs of your organization without losing the advantages of seamless Windows integration and connectivity. Progent can also offer expertise with a selection of development tools that can be used to build user-interface and data integrations with Microsoft GP/Great Plains. These tools include Dexterity, Modifier, Visual Studio Tools for Microsoft Dynamics GP, Extender, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.

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    Progent's Microsoft certified professionals provide small and midsize companies expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers include an advanced application-layer aware firewall that can secure your IT system from attack by outside and inside sources. Forefront Threat Management Gateway and ISA Server perform deep examination of Internet protocols such as Hypertext Transfer Protocol, which enables these security platforms to uncover many threats that can elude traditional firewalls. The combined firewall and VPN structure of Forefront TMG and ISA Server support stateful filtering and inspection of all VPN streams. ISA Servers are the centerpiece of Microsoft's system security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you strengthen your network security through expert planning and integration of Forefront TMG and ISA Servers. Progent's Microsoft consultants can assist your company to install Microsoft Forefront Threat Management Gateway 2010, maintain all versions of ISA Server, or upgrade smoothly from ISA Server environments to Microsoft Forefront Threat Management Gateway.

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    Microsoft SQL Server 2016 introduces major enhancements in performance, scale, data security, high-availability, mobile computing integration, and built-in analytics and reporting. Innovations include PolyBase for processing SQL and NoSQ files in one appliance for data warehousing, R language support, Dynamic Data Masking, Mobile Reports, and seamless management of on-premises and cloud operations and services. Progent's Microsoft-certified consultants can deliver remote and on-premises support to help businesses of all sizes to implement, administer or troubleshoot any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all core Microsoft products including Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Microsoft Dynamics GP, Lync or Skype for Business, and System Center Operations Manager.

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    Progent offers access to a senior specialist with extensive experience installing, managing, and enhancing video conferencing systems from leading suppliers such as Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can work with your in-house IT support group, your Internet Service Provider, and your video conferencing platform vendor to assist your organization maximize the strategic value of your telepresence solution.

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    Progent's Duo service plans utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other personal devices.

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    Progent's ProSight Email Guard uses the services and infrastructure of leading information security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter.

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    Progent's Microsoft-certified SQL Server application programmers and database administrators can provide remote expertise to help businesses of all sizes to build, administer, and maintain applications based on Microsoft's SQL Server platform and Microsoft's .NET architecture. Progent's SQL Server experts offer support for any phase of application development in solutions that can include small office databases to VLDB applications and enterprise-class data warehousing.

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    Progent's Technical Response Center provides national extended hours remote support for computer systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service engineers provide after-hours telephone help and remote direct network connection to isolate and repair network problems rapidly and affordably. The breadth of IT experience available from Progent's staff of country-wide support engineers allows Progent to escalate even the toughest problems to appropriate experts as required. For urgent problems, the Technical Response Center tries to answer your request for service within one hour.

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    Progent's IT outsourcing packages offer budget-friendly computer support for mid-size corporations. Whether it includes designing network infrastructure, setting up an internal Help Desk or outsourcing a one, rolling out a new email system, monitoring your system, or building an on-line eCommerce application, outsourcing your network technical services can reduce costs and eliminate uncertainties, allowing IT support expenses to grow in a more moderate and manageable manner than is possible by assembling a large, all-purpose in-house network support staff. Progent's Outsourcing White Paper and datasheets show how Progent can enable you to create a secure and highly available network foundation for your vital Windows-based applications including Windows 2008, Exchange Server 2007, and Microsoft SQL Server.

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    Progent's Microsoft-certified consultants have over 10 years of background designing, deploying, optimizing and repairing System Center Operations Manager solutions and can provide companies of all sizes advanced online or onsite consulting support for Microsoft SCOM 2012. Progent can assist your company to plan an architecture for Microsoft SCOM 2012 servers that provides the performance and resilience required to watch over your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to install and customize System Center 2012 Operations Manager management packs according to leading practices for tracking network fabric as well as both Microsoft and third-party apps and services. In addition, Progent can deliver responsive online or onsite technical support to assist you to remediate serious issues detected by SCOM 2012.

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    This page contains current updates on cybersecurity threats, fixes, and leading practices. Contact Progent if you need help protecting your system against the latest cybersecurity threats.

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    Progent's certified engineers can provide remote and on-premises support services to assist your company to manage, support, and troubleshoot computers based on Windows 7 and also offers help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with management automation, network security, disaster recovery, remote access, smartphone and tablet management, Wi-Fi network design, and remote system monitoring and alerts.

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  • ISA 2004 Firewall Technology Consulting
    Microsoft ISA Server Onsite Technical Support

    Progent's Microsoft-certified ISA Server consultants have broad backgrounds creating corporate security designs for information systems with many locations, remote workers, and line-of-business eCommerce applications. A Progent ISA Server engineer can help your small or mid-size company plan and deploy an installation of ISA Server 2004 that supports your IT security needs without limiting your productivity.

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    Progent's Microsoft-certified experts offer companies of all sizes consulting, technical support, and application development expertise for Microsoft SharePoint Server and SharePoint Online. SharePoint is an advanced collaboration platform that uses web-based technology for efficiently coordinating people, teams and information. Microsoft SharePoint provides a central spot for your workers or clients to connect to, organize, distribute and interact with relevant information, documents, and applications and to communicate with one another. Microsoft SharePoint allows quicker and more intelligent decisions, more efficient access across groups and more economical business practices. Windows SharePoint Services connect employees, clients, teams and projects with the knowledge they've created in a manner that makes data convenient to find, retrieve and re-use. Progent's certified SharePoint experts can help you to maintain your existing SharePoint solution or upgrade to the latest version of SharePoint.

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