For small companies in Durham North Carolina, Progent offers technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Microsoft platforms. Progent has delivered remote support to companies in every state in the United States. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISSP and CISM-certified security consultants to help with advanced security architecture and disaster recovery preparedness.
Progent's online technical support services represent exceptional value due to the fact that they are equipped with the practical background and the sophisticated tools to solve most information system problems rapidly. This reduces immediate expenses since service calls take up a smaller number of chargeable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your company benefits additionally in indirect expenses by minimizing or avoiding system downtime and related costs resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's billing model for remote support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the services that you actually get. In contrast to many online support organizations, Progent asks for no service activation fee or minimum fees. Progent's one-minute granularity and simple policy for billing avoid situations where fast fixes manage to end up as large invoices. Progent's skill at dealing with problems quickly translates into your business conserving cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has refined a collection of customized technologies and field-tested processes which ensure the highest level of efficiency for remote engineering help and troubleshooting for small company computer systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity allows the engineers of Progent's online support team to communicate with your computer system without breaching system security.
Progent's advanced service reporting system stores comprehensive documentation describing the support that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of support delivered to every Progent client by every engineer. This database of anomalies and solutions is organized as a readily accessible support knowledge base that permits Progent's online support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with important vendors such as Cisco and Microsoft permit access to other extensive technical support databases and permit quick access to vendors' in-house product engineers with the result that Progent's online service specialists can determine the most efficient resolutions in the least time.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Durham North Carolina or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Urgent Support.
Online Network Support Services Available from Progent
Progent's online technical support experts have advanced credentials in a comprehensive array of disciplines. This broad range of capability permits Progent's consultants to tackle virtually any crisis likely to take place in a small or midsize company information system. Certifications earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To support clients with multi-platform environments, Progent also provides the support of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online technical services provided by Progent to clients in Durham include:
Special Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a wide range of information technology including system infrastructure, email solutions, system and process security, UNIX and Windows integration, virtual server technologies for server consolidation and simplified management, and migration from legacy systems to the latest Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for solving network problems promotes quick escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can offer urgent online assistance for analyzing anomalies affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:
Major Linux variants for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the top recognition for network infrastructure consultants, and validates a person's technical skills at the expert level. Cisco qualified CCIEs know how to resolve the most difficult challenges surrounding network planning, deployment, maintenance, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS network administration utilities and developing workarounds or locating program patches. Cisco qualified CCIEs are an excellent value because their deep expertise enables them to solve even the most complex problems rapidly. In typical cases, less qualified service providers can wrestle for hours or even days with the same problems that a CCIE can dispose of in minutes.
Few service firms make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent offers fast telephone contact with a Cisco authorized CCIE so your company can get urgent assistance for complex network infrastructure problems that are impacting worker efficiency but are outside the scope of your ordinary IT maintenance providers. Progent's Cisco-qualified CCIE engineers can communicate with your computer system by means of state-of-the-art on-line support tools in order to provide fast, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's top-selling selection of networking appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst switches, plus VPN solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote support engineers can provide computer system troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist you with a broad variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint 2019 design and integration, Microsoft Teams planning and integration, Skype for Business planning and deployment consulting, Lync Server management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of remote PC desktop support and troubleshooting services including Windows 7 migration help, moving to 64-bit desktop software, integrating Office 2010, and streamlining workstation deployment.
CISM and CISSP Premier Network Security Specialists
Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a range of system protection solutions that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help you to clean up rapidly following a serious penetration. Security solutions available from Progent cover comprehensive security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; fast recuperation from virus and worm assaults; configuring firewalls; designing safe techniques for remote and mobile access; defending your email system against spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support services to help companies of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that utilize local IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud migration services that include Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background providing advanced consulting services online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent offers the services of world-class remote consulting experts for special IT projects that small businesses frequently need. Progent's rates for ongoing development or consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Durham North Carolina Company Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Help Desk Call Center programs for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk services are intended for small companies who lack the resources to create an internal Call Center but who want fast communication with an effective Call Center with professional telephone support plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation platform for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an efficient new Help Desk Call Center or enhancing your current organization, identifying or customizing Help Desk software products to address the unique needs of your company, or adding occasional online personnel to reinforce your in-house Help Desk Call Center resources during unusually busy scenarios such as software transitions, mass upgrades, or installing new business software.
Progent's Help Desk staff of veteran network professionals provides your workers in Durham North Carolina fast communication with a large technical support group with years of experience offering phone consulting and remote troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center recognition as a crucial contributor to company efficiency, and Progent's goal is to fix rather than merely report IT issues.
Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting Group offers remote professional engineering expertise and education in specific application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Word, and Microsoft Office Excel. To learn more concerning Progent's consulting, custom development, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac consultants can promote the artistic components of Apple Mac environments by delivering remote consulting services and training in imaging, audio, and video. Progent's support professionals offer assistance in a range of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common jobs such as scanning or digitizing audio or video or setting up an audio/video post production facility.
Online Network Monitoring Services
Progent offers companies in Durham North Carolina remote computer system monitoring support powered by MS Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so that your IT support is proactive rather than reactive. By detecting emerging problems before they grow into network outages, remote monitoring can avoid inconvenient and costly service crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that support a variety of operating systems.
To contact Progent about urgent remote support with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State