For small and midsize companies in Durham or anywhere in the state of North Carolina, Progent offers support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex connectivity problems, as well as the services of CISSP-accredited security engineers to handle advanced security architecture and business continuity preparedness.
Progent's remote support engineers represent exceptional leverage due to the fact that they have the real-world experience and the advanced technology to resolve the majority of network issues rapidly. Efficient support lowers direct expenses since solutions take up a smaller number of chargeable minutes. Online help also eliminates the cost of sending a consultant to your site. Your organization saves even more in indirect costs by minimizing or eliminating system outages and associated losses stemming from business discontinuity, disgruntled clients, idle employees, and de-focused executives.
Progent's pricing model for remote support is designed to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe only for the support that you actually get. In contrast to many online support organizations, Progent imposes no service activation fee or minimum payments. Progent's per-minute billing unit and clean model for billing save you from scenarios where quick repairs somehow turn into major invoices. Progent's skill at handling technical issues efficiently translates into your company conserving cash.
Progent's Online Service Tools
Over the years, Progent has developed a collection of optimized technologies and proven methodologies which permit the maximum degree of efficiency for online help and repair for small business IT systems. Progent offers secure Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access allows the staff of Progent's remote service group to access your company's computer system remotely without compromising system security.
Progent's proprietary technical support database application stores detailed documentation of the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of assistance provided to each customer by any engineer. This database of trouble tickets and fixes is organized as a readily exploitable internal database that allows Progent's online technical engineers to share their experiences with the whole team to make sure that the value of Progent's technical support grows daily. Progent's advanced certifications and close associations with important technology companies such as Cisco and Microsoft permit access to additional massive technical knowledge bases and allow fast access to manufacturers' internal support staff so Progent's online consulting specialists can determine optimal resolutions quickly.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote support in Durham or anywhere in North Carolina or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for IT help, visit Immediate Emergency Support.
Phone-based Network Support Services Provided by Progent
Progent's phone-based consulting experts have advanced credentials in an extensive array of technologies. This wide range of technical skills allows Progent's consultants to resolve virtually any crisis likely to occur in a small company information system. Credentials earned by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.
To help companies with mixed-OS networks, Progent also provides the support of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Phone-based technical support services available from Progent to companies in Durham and anywhere in the state of North Carolina include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services address a wide spectrum of information technology such as network infrastructure, email solutions, system and operational security, UNIX and Windows integration, virtual server technologies for server consolidation and simplified administration, and migration from legacy systems to the latest MS Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical issues enables quick escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can offer emergency phone-based help for diagnosing anomalies within UNIX/Linux networks based on leading versions of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network consultants, and certifies an individual's networking skills at the master level. CCIEs can resolve the most difficult challenges occurring in network design, integration, administration, protection, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating software updates. Cisco CCIEs are an excellent value since their deep expertise permits them to fix even the most intractable problems quickly. In typical instances, less qualified engineers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service providers make CCIEs accessible to assist small and mid-size businesses. Progent can provide quick phone contact with a Cisco CCIE so your company can receive timely support for severe network issues that are hurting worker productivity but are not within the comfort zone of your ordinary network support providers. Progent's Cisco CCIE engineers can connect to your network by means of the latest on-line support tools to perform fast, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with all of Cisco's industry-leading selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, plus VPN technology.
Authorized MS Windows Experts
Progent's Microsoft-certified remote support experts can deliver computer system problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of support professionals who can help your company with a wide range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint 2019 planning and integration,
Skype for Business Server planning and deployment support, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full array of online desktop services including Windows 7 migration support, upgrading to 64-bit desktop applications, integrating Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's certified CISSP and ISSAP network security engineers can provide a variety of system protection solutions to improve the protection of your UNIX, Linux, Solaris, Mac or Windows network against attacks or assist your company to recover quickly following a serious breach. Security solutions available from Progent include: thorough network security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from malicious attacks; configuring firewalls; building secure mechanisms for off-site and mobile access; securing your email infrastructure from spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that combine on-premises IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent offers the skills of world-class remote consulting professionals for contract IT projects that small businesses frequently need. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology allows clients to complete major initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your Durham Business Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Help Desk Call Center programs for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Call Center support services are ideal for smaller businesses who don't have the budget to build and maintain an in-house Help Desk but who require fast access to a reliable Help Desk Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Help Desk Co-management services allow your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the top professional services automation tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk consulting support can assist you in creating an effective new Help Desk or revamping your established organization, identifying or modifying Help Desk Call Center software products to meet the unique demands of your business, or providing occasional phone support staff to work with your existing Help Desk Call Center group during high-demand events such as software migrations, major upgrades, or installing new business software.
Progent's Call Center team of experienced network professionals offers your customers in Durham or anywhere in the state of North Carolina rapid communication with a reliable technical support resource with years of experience delivering phone help and remote diagnostics for computer environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center perception as a solid contributor to company efficiency, and Progent's target is to solve and not just record technical problems.
Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Team provides phone-based advanced consulting support and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, customization, and education for popular Microsoft business applications such as CRM, Microsoft Office Project, Word, and Excel. To learn additional information concerning Progent's consulting, programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac professionals can nurture the artistic components of Mac computing by offering phone-based help services and training in imaging, sound, and motion video. Progent's consultants can provide assistance in a range of Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific projects like scanning or digitizing audio/video or establishing an audio/video production studio.
Online Network Monitoring Services
Progent offers businesses in Durham, or anywhere in the state of North Carolina, online network and server monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so your computer support is proactive and automated. By detecting looming problems before they evolve into crashes, system monitoring can ward off stressful and costly service failures. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks that support a combination of OS platforms.
To get in touch with Progent about urgent remote assistance with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent.