For small businesses in Durham North Carolina, Progent offers help for computer systems powered by UNIX or Linux or for environments that include a mix of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex connectivity problems, as well as the services of CISSP and CISM-certified security consultants to handle high-level security architecture and disaster recovery preparedness.
Progent's remote support services represent exceptional value due to the fact that they are equipped with the practical background and the sophisticated technology to resolve the majority of information system problems quickly. This lowers immediate expenses because solutions require a smaller number of chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your company benefits additionally with indirect expenses by reducing or avoiding system outages and related costs stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused executives.
Progent's pricing policy for remote help is structured to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you pay just for the services that you actually get. Unlike typical remote support companies, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing eliminate situations where quick repairs manage to turn into big tabs. Progent's skill at disposing of problems efficiently translates into your company conserving cash.
Progent's Online Technical Support Tools
Over the years, Progent has fine tuned an array of optimized tools and proven methodologies which ensure the highest degree of effectiveness for online technical support and troubleshooting for small and midsize company computer systems. Progent offers protected VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity enables the consultants of Progent's online support team to link to your network without compromising system security.
Progent's highly evolved service database system stores comprehensive records for the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the specifics of assistance provided to each Progent customer by every Progent consultant. This database of anomalies and solutions is structured as an easily searchable proprietary database that enables Progent's remote support experts to share their experiences company-wide to ensure that the efficiency of Progent's support grows daily. Progent's advanced certifications and close relationships with key industry leaders including Cisco and Microsoft make available additional vast technical databases and permit priority response from manufacturers' internal engineering staff so Progent's online service specialists can come up with the most efficient resolutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Durham North Carolina or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT support, visit Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's phone-based technical service engineers have credentials in an extensive array of technologies. This breadth of capability enables Progent's engineers to tackle practically any crisis likely to occur in a small company information system. Credentials held by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To help clients with mixed-platform networks, Progent also offers the services of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Remote support available from Progent to customers in Durham include:
Special Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a wide array of information technology such as system infrastructure, messaging solutions, system and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server economization and simplified management, and migration from older applications to current MS Windows or Linux-powered solutions. Progent's group-based approach to resolving network issues enables fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for resolving anomalies within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure consultants, and certifies a consultant's network technology knowledge at the expert level. Cisco CCIEs can handle even the most difficult challenges surrounding network infrastructure design, integration, management, security, and repair. Cisco CCIEs operate with the highest priority with Cisco's internal support staff in isolating anomalies with IOS network administration utilities and coming up with alternate approaches or identifying program patches. CCIEs are an excellent cost-effectiveness because their depth of experience allows them to find solutions for the most complex problems quickly. In many instances, less seasoned service providers can wrestle for hours or days with identical problems that a Cisco CCIE can fix in a few minutes.
Few support firms make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent offers fast phone contact with a Cisco CCIE so you can get immediate help for serious network infrastructure problems that are impacting business productivity but are beyond the comfort zone of your regular network support resources. Progent's CCIE engineers can communicate with your network using the latest on-line support tools to provide fast, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling selection of infrastructure products such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Authorized MS Windows Experts
Progent's Microsoft-certified remote support professionals offer network problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of consulting professionals who can assist your company with a broad range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration support,
SharePoint 2019 planning and deployment,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of online desktop services such as Windows 7 migration help, upgrading to 64-bit workstation applications, integrating Office 2010, and automating desktop configuration.
CISM and CISSP Certified System Security Professionals
Progent's qualified CISSP, ISSAP, and CISM security consultants can provide a variety of system protection services that can improve the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or help you to recuperate quickly after a damaging breach. Security services available from Progent include: thorough network security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; integrating firewalls; designing secure architectures for off-site and mobile connectivity; securing your messaging system from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support services to help companies of all sizes connect their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that combine local resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience providing advanced consulting expertise online, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent can provide the services of world-class online consulting experts for special projects that small companies often request. Billing rates for longer-term consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special areas of information technology enables customers to execute major projects within budget and on time. Progent's project-based remote engineering services include:
How Your Durham North Carolina Company Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Help Desk support programs for small and midsize businesses with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk services are designed for small businesses who lack the money or time to create an in-house Help Desk Call Center but who want quick communication with an efficient Help Desk with professional telephone support plus the technical depth to escalate complex problems to high-level consultants.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk consulting services can guide you in creating an effective new Help Desk or improving your existing organization, identifying or enhancing Help Desk Call Center software products to address the unique needs of your company, or providing occasional phone support personnel to supplement your existing Help Desk Call Center team to deal with demanding situations like software migrations, mass upgrades, or rolling out brand new business software.
Progent's Call Center staff of veteran information technology consultants gives your computer users in Durham North Carolina fast contact with a large support resource with years of experience offering phone help and online troubleshooting for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center the reputation as a crucial enabler of company performance, and Progent's aim is to fix and not merely report network issues.
Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Team offers remote and in-depth consulting support and education in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for familiar Microsoft business applications including CRM, Microsoft Project, Office Word, and Microsoft Office Excel. To read more concerning Progent's expertise, programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Apple Mac professionals can promote the creative aspect of Apple Mac environments by offering remote consulting support and training in imaging, sound, and motion video. Progent's support professionals offer help in a variety of Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with specific projects such as scanning or digitizing audio or video or putting together an audio/video production lab.
Online Network Monitoring Support
Progent can provide businesses in Durham North Carolina remote network and server monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your environment so that your IT maintenance is proactive rather than reactive. By exposing looming trouble spots before they grow into crashes, proactive monitoring can minimize disruptive and expensive information system crises. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments based on a mix of platforms.
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent.
North Carolina Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina