For small and midsize companies located in Durham North Carolina, Progent provides help for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has delivered remote troubleshooting to companies in every state in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex connectivity issues, as well as the services of CISA and CISSP-certified security consultants to help with high-level security design and business continuity planning.
Progent's online technical support engineers represent exceptional leverage due to the fact that they have the real-world background and the sophisticated tools to resolve most information system issues rapidly. Efficient support lowers immediate expenses since service calls require a smaller number of billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your company saves even more with incidental expenses by minimizing or avoiding system downtime and related losses due to business disruption, upset customers and vendors, unproductive employees, and de-focused management.
Progent's pricing policy for remote help is structured to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you owe just for the support that you actually get. Unlike typical remote service companies, Progent imposes no service activation fee or minimum fees. Progent's one-minute granularity and clean policy for pricing save you from scenarios where speedy. minor fixes manage to turn into large bills. Progent's skill at disposing of technical issues efficiently results in your company spending less cash.
Progent's Online Technical Support Tools
Over the years, Progent has developed an arsenal of customized tools and proven processes which permit the maximum degree of efficiency for online consulting and repair for small and midsize company computer networks. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology enables the engineers of Progent's remote service group to connect to your computer system without violating network security.
Progent's powerful technical support reporting system stores detailed histories of the service that Progent's clients have been provided. Progent's team consultants have access to the specifics of assistance rendered to every client by every engineer. This history of issues and solutions is stored as an easily retrievable proprietary knowledge base that permits Progent's online technical experts to share their knowledge with the whole team to ensure that the quality of Progent's support services improves daily. Progent's advanced certifications and working associations with key industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and permit priority response from manufacturers' in-house support staff with the result that Progent's online service experts are able to find the most efficient resolutions quickly.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone services in Durham North Carolina or to find out additional information about Progent's online support programs, call Progent at
Remote Network Support Services Available from Progent
Progent's online support engineers offer advanced credentials in an extensive set of technologies. This breadth of capability allows Progent's consultants to tackle practically any emergency likely to take place in a small business information system. Certifications held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, and Design Professional.
To provide assistance to companies with mixed-operating system environments, Progent also provides the support of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Remote technical support services provided by Progent to companies in Durham include:
Progent's UNIX and Linux support engineers can provide urgent online help for resolving anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Progent in addition offers a full range of online desktop support including Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating workstation deployment.
Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Help Desk Call Center or improving your existing organization, identifying or enhancing Help Desk software to handle the special requirements of your business, or providing occasional phone support personnel to supplement your existing Call Center team during demanding situations like software migrations, mass updates, or rolling out new applications.
Progent's Help Desk Call Center staff of experienced information technology professionals provides your computer users in Durham North Carolina rapid assistance from a large technical support group with years of background providing telephone-based consulting and remote diagnostics for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk the reputation as a major enabler of company performance, and Progent's target is to fix and not just record network issues.
Progent's Mac experts can support the creative aspect of Apple Mac environments by offering phone-based help support and education in imaging, sound, and motion video. Progent's support professionals can provide help in a range of Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common projects such as capturing or digitizing audio or video or configuring an audio/video production lab.
Remote Network Monitoring Services
Progent can provide companies in Durham North Carolina online network monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent for your business so your IT support is proactive and automated. By spotting possible issues before they cause network outages, system monitoring can ward off disruptive and costly network breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or networks that incorporate a variety of operating systems.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
City | Address | Phone | Link |
Charlotte | 101 S Tryon Street Charlotte, NC 28280 United States |
(704) 886-2333 | Charlotte Network Support Services |
Durham | 1101 Slater Rd Durham, NC 27703 United States |
(919) 680-1400 | Durham Network Support Services |
Greensboro | 806 Green Valley Road, Suite 200 Greensboro, NC 27408 United States |
(336) 510-0330 | Greensboro Network Support Services |
Raleigh | 4801 Glenwood Ave, Suite 200 Raleigh, NC 27612 United States |
(984) 206-8441 | Raleigh Network Support Services |
Winston-Salem | 301 N Main St, #2400 Winston-Salem, NC 27101 United States |
(336) 793-9929 | Winston-Salem Network Support Services |