UNIX and Linux Phone-based Emergency Help for
Durham Small Office Network Systems
For small and midsize companies in Durham North Carolina, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Windows technology. Progent has provided remote support to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure problems, plus the assistance of CISA and CISM-certified security engineers to handle high-level security design and disaster recovery planning.
Progent's remote technical support engineers offer exceptional leverage because they have the real-world background and the sophisticated technology to resolve the majority of network problems rapidly. This reduces immediate expenses because solutions require fewer billable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your organization benefits additionally with incidental expenses by minimizing or eliminating network downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's pricing policy for remote help is structured to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. In contrast to typical remote service companies, Progent asks for no startup surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing do away with situations where speedy. minor fixes manage to turn into big tabs. Progent's penchant for solving problems efficiently results in your company spending less money.
Progent's Online Technical Support Technologies
Over the years, Progent has developed a collection of optimized technologies and field-proven processes which promote the maximum degree of efficiency for remote engineering help and troubleshooting for small company computer networks. Progent offers safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access permits the engineers of Progent's online support team to communicate with your environment without breaching system security.
Progent's powerful customer support reporting system keeps detailed histories for the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of all help rendered to every customer by any Progent engineer. This database of anomalies and repairs is structured as an easily accessible proprietary knowledge base that allows Progent's remote support engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and close associations with major vendors including Cisco and Microsoft make available other vast technical knowledge bases and permit priority response from manufacturers' internal support staff so Progent's remote consulting specialists are able to find the most efficient solutions in the least time.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Durham North Carolina or to learn additional information about Progent's phone support options, call Progent at
Online Network Support Services Available from Progent
Progent's online consulting professionals possess advanced credentials in a comprehensive array of products and technologies. This wide range of technical skills allows Progent's consultants to tackle virtually any problem that may occur in a small company information system. Credentials earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, and Design Associate.
To provide assistance to businesses with multi-OS environments, Progent also offers the support of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Online support Offered by Progent to small businesses in Durham include:
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UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a broad array of computer technology including network infrastructure, messaging systems, system and process security, UNIX and Microsoft Windows integration, virtual server products for server economization and easy management, and transitioning from legacy applications to current Microsoft Windows or Linux-based environments. Progent's team-based approach to solving network problems enables fast escalation, if necessary, to consultants with appropriate experience to handle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers service expense.Progent's UNIX/Linux support engineers can provide emergency online help for resolving problems affecting UNIX/Linux networks based on popular derivatives of UNIX including:
- macOS and OS X
- Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- SGI/Irix
- RedHat
- SUSE Linux
- Debian-GNU
- Slackware
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Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure engineers, and indicates a person's networking skills at the master level. Cisco CCIEs know how to deal with even the most complex problems associated with network infrastructure design, installation, maintenance, security, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing problems with IOS network administration tools and developing workarounds or identifying software patches. Cisco CCIEs offer excellent cost-effectiveness since their broad experience allows them to solve even the most complex problems quickly. In many cases, less experienced service providers can wrestle for hours or days with identical problems that a CCIE can dispose of in a few minutes.
Few consulting organizations make Cisco CCIEs available to assist small and medium sized businesses. Progent can provide fast phone contact with a CCIE so you can get urgent assistance for severe network infrastructure problems that are lowering business productivity but are beyond the experience of your local computer service resources. Progent's CCIE support experts can tie into your computer system via state-of-the-art on-line support tools to perform quick, secure, and affordable diagnosis and repair.
Progent's CCIEs offer assistance with the complete line of Cisco's top-selling family of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as VPN solutions.
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Authorized Windows Expertise
Progent's Microsoft-certified remote service professionals can provide computer system troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help your company with a broad variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server 2019 planning and integration, Microsoft Teams integration, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of online PC desktop support such as Microsoft Windows 7 integration, moving to 64-bit workstation applications, configuring Office 2010, and streamlining Business Desktop Deployment.
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CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a variety of system protection services that can bolster the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help your business to recover quickly following a damaging penetration. Security consulting services available from Progent include: thorough network security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious assaults; configuring firewalls; establishing safe mechanisms for off-site and mobile connectivity; guarding your email infrastructure against spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting support to help businesses of any size connect their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine on-premises IT assets along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Microsoft 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over two decades of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the services of seasoned remote consulting experts for contract projects that small businesses frequently need. Billing rates for longer-term development or consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these special areas of computer technology enables clients to complete major initiatives within budget and on time. Progent's special online engineering solutions include:
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Help Desk Call Center Support
Progent's Call Center service options for small businesses with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Call Center services are a convenient solution for smaller companies who lack the resources to assemble and manage an internal Call Center but who want quick response from an efficient Help Desk with professional telephone assistance plus the available expertise to escalate complex problems to advanced engineers.Progent’s Help Desk Co-management services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent’s Help Desk sharing service is an advanced service desk solution built around the top PSA platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center consulting services can aid you in building an effective new Help Desk Call Center or enhancing your established one, selecting or modifying Call Center software to handle the special demands of your corporation, or adding occasional phone support personnel to reinforce your existing Call Center group to deal with demanding events like software transitions, mass upgrades, or installing new applications.
Progent's Help Desk staff of seasoned network experts offers your customers in Durham North Carolina immediate communication with an efficient technical support resource with years of experience delivering phone support and online repair service for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk the reputation as a key contributor to company success, and Progent's policy is to resolve and not simply document IT problems.
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Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting Group can supply online advanced engineering expertise and training in specific business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for Microsoft applications including Microsoft CRM, MS Project, MS Word, and Microsoft Excel. To find out more about Progent's expertise, custom programming, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.Progent's Mac consultants can promote the artistic facets of Apple Mac systems by delivering remote help support and training in imaging, audio, and motion video. Progent's support professionals can provide expertise in a range of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special projects like scanning or digitizing audio/video or configuring an audio/video production facility.
Remote Network and Server Monitoring Services
Progent offers businesses in Durham North Carolina online network monitoring support powered by Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to accommodate your business so your IT support is proactive rather than reactive. By anticipating emerging trouble spots before they expand into network outages, system monitoring can ward off disruptive and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments powered by a combination of OS platforms.
To contact Progent about urgent phone-based support with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Phone-Based Help, call
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
| City | Address | Phone | Link |
| Charlotte | 101 S Tryon Street Charlotte, NC 28280 United States |
(704) 886-2333 | Charlotte Network Support Services |
| Durham | 1101 Slater Rd Durham, NC 27703 United States |
(919) 680-1400 | Durham Network Support Services |
| Greensboro | 806 Green Valley Road, Suite 200 Greensboro, NC 27408 United States |
(336) 510-0330 | Greensboro Network Support Services |
| Raleigh | 4801 Glenwood Ave, Suite 200 Raleigh, NC 27612 United States |
(984) 206-8441 | Raleigh Network Support Services |
| Winston-Salem | 301 N Main St, #2400 Winston-Salem, NC 27101 United States |
(336) 793-9929 | Winston-Salem Network Support Services |
An index of content::
After Hours Consulting ISA Server
Internet Security and Acceleration Server Integration
Progent's Microsoft-certified ISA Server consultants have extensive experience creating corporate security designs for IT networks with many sites, remote workers, and line-of-business eCommerce applications. A Progent ISA Server consultant is ready to help your small or mid-size company design and implement an installation of ISA Server 2004 that supports your information security requirements without restricting your productivity.
CCIE Expert Certified Jabber and Webex Support and Help
24 Hour Jabber Conferencing Onsite Technical Support
Progent's Jabber consultants offer remote or on-premises support to help businesses of all sizes to design, deploy, manage, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent offers advanced expertise for the products, technologies and services that make up creating a cohesive Jabber solution such as Cisco network appliances and management tools, Microsoft 365 apps, Windows and Mac desktops, iOS and Android smartphones, SIP interfaces, Wi-Fi networks, cyber security, cloud integration, telepresence systems, PBX products, business continuity, and the many other components of a cohesive collaboration ecosystem.
Fortinet Firewall IPS Online Consulting
Fortinet 90 Series Firewalls Computer Consulting
Fortinet FortiGate next-generation firewalls are leaders in offering top throughput for encrypted data inspection. Progent's Fortinet firewall experts can assist your business to integrate your Fortinet security appliances to protect all your IT assets at the network perimeter, within the data center, at branches, and in the cloud.
Postini Consulting
24-7 Postini Technical Support Services
Email Guard from Postini offers continually updated spam and virus filtering, data filtering, and protection from e-mail-borne directory harvesting and denial of service attacks. Progent is a Postini aggregator and service firm. If your company is too small to purchase for a regular Postini license, you can still get the use of Postini’s Perimeter Management technology via Progent’s E-Mail Guard anti-spam and virus defense service offering. Progent’s certified email security professionals can help you develop an email protection strategy that includes antispam and virus defense products and processes.
Immediate Microsoft Dynamics GP ERP Online Support Services
Dynamics GP Support and Integration
Dynamics GP/Great Plains can help you expand and manage your business better by offering deep availability of strategic data and a fast return on investment. Microsoft Dynamics GP/Great Plains offers important business benefits such as its ability to expand the presence of your organization, handle your financials, automate financial operations, standardize procedures across your business, refine inventory control, enhance order accuracy, expand revenue and minimize lead-time, and increase free cash flow. Progent can show you how to configure and maintain a reliable, safe server and communications foundation to support Great Plains, and can provide experienced Dynamics GP support professionals to help you reap the full benefits of your Microsoft Dynamics GP/Great Plains business management system.
Cisco Certified Experts Extended Help Des Cost Savings Professional
Call Center Sharing Economics Consultant
Progent's Helpdesk management and co-management service programs help organizations to cut costs and increase productivity.
Automatic Network Infrastructure Diagrams Help and Support
ProSight Infrastructure Monitoring Online Help
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks.
Emergency Remote Server Management Cards Engineer
Consultants Dell DRAC
Remote server management cards give network administrators full control of a server without the requirement for a personal presence. Through these management cards, all console screen data plus keyboard and mouse functionality are transferred to a remote session to a support professional who can be located anywhere in the world. Progent's Microsoft and Cisco authorized consultants can help you to plan, deploy, and manage a high-availability company network that incorporates remote management cards and Progent can utilize these remote management cards to deliver low-cost off-site technical support. Progent has experience with a variety of remote server management cards including Aten IP9001 remote server management cards, American Megatrends MegaRAC remote management cards, Dell remote server management cards, HP Lights-Out 100c remote management cards, and Peppercon eRIC remote management cards.
24/7 Windows Server 2019 Virtual Machine Support
Microsoft Windows Server 2019 Consultants
Progent's certified Windows Server 2019 experts can help your company to plan and carry out an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-hosted or hybrid model. Windows Server 2019 offers major enhancements in capacity, performance, ease of management, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud deployments, resilience, and container support.
Largest wireless VoIP phone integration Configuration
wireless IP phone integration IT Services
Progent's Cisco-certified wireless technology consulting experts can assist organizations to configure, manage, and troubleshoot Cisco Wi-Fi products including Cisco's Aironet and Meraki Wave 2 wireless access points (APs) plus Cisco's Wireless Network Controllers.
Cisco AnyConnect Consulting Services
Emergency Cisco Firewall integration Technical Consultant
Progent’s experienced Cisco network security consulting professionals offer expert PIX Firewall and ASA Firewall consulting support including architecture, configuration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewall products delivers strong user and software policy enforcement, sophisticated attack defense, and secure connectivity services. Ranging from compact, plug-and-play desktop appliances for small and home offices to scalable enterprise-class appliances, Cisco PIX Firewall and ASA Firewalls provide advanced security, high throughput, and excellent reliability for IT systems of all sizes. PIX and ASA Firewalls are based on a hardened, purpose-built operating system, eliminating common OS-specific security gaps.
SQL Server Management Studio Network Engineer
SQL Server 2012 xVelocity Configuration
Progent can provide the support of Microsoft-certified engineers as well as experienced software developers, DBAs, project management experts, network infrastructure engineers, disaster recovery planning specialists, and certified security consultants to help your business to evaluate the likely advantages of Microsoft SQL Server 2012 for your business, install test environments at your datacenter or at Progent's test lab, design and carry out an efficient transition to SQL Server 2012 from earlier releases of SQL Server or from legacy RDBMS solutions, and configure an efficient and safe IT infrastructure that lets you maximize the strategic benefit of Microsoft SQL Server 2012.
Specialists Offsite Workforce Collaboration
Work from Home Collaboration Remote Troubleshooting
Progent can assist small and mid-size businesses to configure collaborative technology to permit their remote workforce to engage in positive teamwork with fellow workers and clients.
Consulting Services ransomware rebuild
24-Hour ransomware removal and data restore Technology Professional
Progent's proven ransomware recovery experts can assist you to restore an IT network breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
Remote Troubleshooting Windows Server 2012 R2 Data Deduplication
Windows Server 2012R2 Server Manager Integration
Progent's Microsoft-certified consultants can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, create pilot systems and rollout plans, optimize your network infrastructure for local, multi-location, private or public cloud-based, and partial-cloud datacenters, educate your IT support, staff, create an enterprise-wide security plan, automate IT administration, assist with application development, and build and test a DR/BC plan.
Office Word co-editing Consultant
Specialists Word Markup
Progent's certified Office Word and Microsoft 365 Word consultants offer a broad selection of economical remote consulting services to help you to maintain your existing Microsoft Office Word solution or help you to migrate to a newer version of Microsoft Office Word. Support available from Progent's Word experts include VBA programming, isolating and resolving compatibility problems between different versions of Office Word, integrating Office Word with other Microsoft Office apps like Office Excel and Microsoft Outlook or with third-party data sources and plug-ins,network optimization for dependable. reliable cloud connectivity, security support, smart phone integration, and online training customized for your special requirements.
Computer Outsourcing Consultant Problem Escalation Through Teamwork
Best Practices Information Technology Manager
Progent’s team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on industry experience, at the forefront of network support, performing a broad range of technical tasks for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices that are combined into shared best practices training that Progent instills in its consulting personnel. This guarantees that you get not just world-class technical help, but also a consultant with field-tested approaches for using computer knowledge to solve real-world network problems quickly.
Configuration Catalyst Wi-Fi 6 and Wi-Fi 6E AP Security
Consultant Cisco EWC for Catalyst 9100 AP
Progent's Cisco Catalyst Wi-Fi 6 Wireless Access Point consultants offer affordable online and onsite help for Catalyst Wi-Fi 6 wireless access points.
Support Outsourcing Remote Workforce Data Protection
Award Winning At Home Workers Data Protection Help and Support
Progent can help small and mid-size businesses to design, deploy, verify and manage backup/recovery technology needed to support remote workers.
macOS Configuration Professional
Mac Remote Technology Professional
Progent offers nationwide remote help and consulting services for companies who operate Apple Mac environments or whose information systems feature a combination of Apple macOS and OS X with Microsoft products. Progent's experts offer Apple macOS and Mac OS X clients a variety of IT services such as desktop assistance, upgrading to the current edition of OS X from legacy versions of macOS and Mac OS X, plus help with macOS and Mac OS X application software. Progent can also assist you with Apple iPhone and iPad integration and management, or moving to Apple's iCloud services. Remote technical support provides maximum leverage for your IT budget by extending client productivity and shortening the hours charged for computer analysis and repair. Advanced remote support tools and skilled service specialists and consultants combine to enable Progent to handle the majority of network problems without wasting time and money by traveling to your location. In most of cases your IT issues can be remediated by telephone or via a mix of telephone support and remote access. Progent can offer the services of Cisco CCIE infrastructure engineers and CISA certified security specialists to assist you with the most difficult system problems.
Consulting Server Consolidation
Virtual Server Engineers
Server proliferation wreaks havoc on IT budgets and administrative resources. Server consolidation via a virtual infrastructure offers lower TCO of hardware and quicker return on investment, more leveraged use of physical computers, streamlined operations, enhanced network uptime, and easier manageability. Common usage scenarios for virtual servers are hardware consolidation, economical platforms for mission-critical legacy applications running on obsolete operating systems, and affordable quarantine of program development or evaluation systems from production systems.
Troubleshooting Project Planning
IT Specialist Active Directory
For corporations with branches in California or any region served by Progent's engineers, Progent's Microsoft-Certified network support experts and certified Cisco network consultants can provide a variety of network support services including project management, SOX compliance, site moves, enterprise security, network design, local or phone-based branch office support, and technical support for colocation hosting facilities. A Progent network consultant can show you how to plan a multi-site information system that makes smart use of colocation services and Internet data centers. Progent�s Microsoft Premier engineers can help large corporations design, deploy and maintain major rollouts of the latest releases of Microsoft products such as Enterprise Active Directory, Microsoft Exchange Server, SharePoint, Microsoft SQL, and Enterprise Windows. Progent�s Cisco Certified Internetwork Expert and Cisco Certified Network Professional consultants can help you deploy Cisco technology for connectivity solutions that combine basic, high-speed, integrated, and wireless networking.
24x7 Remote Branch Office System Consultants
Emergency Enterprise Windows 2003 Server Consultants
For large organizations, Progent can supplement in-house IT staffs by providing extensive experience in supporting key Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server consulting. For the national or global enterprise with branches, Progent can perform as a transparent local extension of corporate IT management. Progent’s enterprise support services include corporate-wide security, remote branch office support, system design, Sarbanes Oxley compliance, project management, and world-class support for multiple location office environments based on Enterprise Windows. Progent can provide on-site engineers and specialists to help with a campus relocation or office move, or a system designer to assist with building or utilizing an Internet Data Center or co-location site.
Lync Server 2013 and Cisco UC Consultant Services
Professionals Lync Server 2013 VoIP
Microsoft Lync Server 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, as well as IP-based and public switched telephone network (PSTN) calling. Lync 2010 can enhance the capability of Microsoft Exchange, SharePoint and Office desktop or Microsoft 365 and simplify administration via integration with Active Directory. Lync can also reduce capital and operational costs by eliminating VoIP hardware and subscription services, PBX systems, or conventional video conferencing technology. Progent's Microsoft-certified unified communications consultants offer online and on-premises support to assist your company to manage and troubleshoot your current Lync Server 2010 deployment or evaluate the advantages of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped version of the product family. Progent can also assist you to plan and carry out an efficient Skype for Business upgrade.
Microsoft Office 2003 Computer Consulting Company
Microsoft Support services
Progent’s IT outsourcing packages provide economical network support for small organizations. Whether it includes designing system infrastructure, setting up an in-house Help Desk or using an outside one, deploying an updated email platform, monitoring your system, or building a web-based eCommerce solution, outsourcing your IT technical services can contain expenses and eliminate uncertainties, allowing network service expenses to grow in a more moderate and controlled manner than is possible by building up a bulky, knowledgeable in-house network support staff. Progent’s Outsourcing White Paper and datasheets explain how Progent can help you build a secure and highly available network architecture for your critical applications powered by Microsoft Windows including Office XP, Office 2003, and Microsoft Office 2000.
Biggest Debian Linux Professionals
Suse Linux Computer Consultants
If you are developing Linux-based software on a network that has Microsoft Windows-based processors, desktops, and office productivity products, Progent can provide full-service information technology outsourcing that allows you to focus on your area of strategic expertise without the continual distraction of managing your company information system. Through the use of smart server monitoring and by providing online and on-site support when your company needs it, Progent offers an economical way for supporting an information network that provides high reliability, security, and performance. Progent's Linux developer assistance offerings feature full-service information technology outsourcing, virtual infrastructure, remote and on-site support and troubleshooting, network monitoring services, and Contact Center services.
ISA 2004 Consultant
ISA 2004 Troubleshooting
Progent's certified Internet Security and Acceleration Server consulting experts have extensive experience creating corporate security solutions for IT networks with multiple sites, remote workers, and line-of-business web-based applications. A Progent ISA 2004 Firewall consultant is ready to help your small or mid-size company plan and deploy a configuration of ISA Server 2004 that meets your IT security needs without restricting your productivity.
24/7/365 Cisco and Microsoft Certified Expert Help Desk Services Network Engineer
Support Desk Services Professionals
Progent’s Shared Help Desk service makes it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution built around ConnectWise Manage, the top shared professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Consultant CISSP Certified Cybersecurity Architect
CISSP Certified Security Architect Professional
Progent's CISSP-certified network security experts can assist organizations of all sizes with any aspect of information system security. Progent can implement efficient security systems that protect a small business from modern threats or Progent can design, configure, and manage a comprehensive security environment for hybrid enterprise networks that support local, online, and mobile clients accessing network resources spread across a mix of physical sites and various clouds.
Mac OS X Training
24x7 Microsoft Excel for Mac Learn
Progent can provide onsite training designed for individuals who wish to broaden their knowledge of the macOS and OS X platform, Apple Mac hardware, or Mac office productivity software including Word, Excel, and Outlook for Mac. Progent also can provide customized group or individual online training for Mac applications.
SonicWall TZ600 Firewall Compliance Auditor
Security Companies SonicWall PRO
Progent's certified SonicWall firewall consultants can show you how to deploy, maintain, and update SonicWall firewall/VPN appliances including the current SonicWall TZ, NSa and NSsp families of firewalls and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and GIAC-certified cybersecurity experts can show you how to incorporate SonicWall security gateways into an end-to-end security plan and design protection into your corporate operations.
Microsoft SharePoint Server Remote Troubleshooting
SharePoint Server 2013 Configuration
Progent’s Microsoft-certified experts can provide small and medium sized companies computer consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for efficiently connecting people, teams and data. SharePoint Portal Server provides a common location for your employees or customers to access, organize, share and interact with useful data, files, and software and to communicate with one another. It enables quicker and better decisions, more effective access across groups and more streamlined business practices. The main goal of SharePoint Server is to bring together, in a relevant way, all of the many sources of information available within and without an organization. Windows SharePoint Services connect employees, clients, workgroups and projects with the data they’ve developed in a way that makes data easy to locate, download and re-use.
External Network Security Scan Consulting
Consultants External Cybersecurity Scan
Progent offers two ultra-affordable service bundles designed to allow small companies to get an objective network security evaluation from a premier security engineer. With Progent's External Network Security Inventory Checkup, an engineer runs a comprehensive examination of your IT infrastructure from outside your firewall to uncover possible risks in the security profile you expose to the outside world. With Progent's Internal Network Security Inventory Checkup, a certified security professional runs a network scan from a secure machine inside your firewall to evaluate the risk to inside attacks. Both security inventory packages are set up and run from a secured external location.
24-Hour Word 2016 Computer Specialist
Microsoft Expert Computer Tech Excel Sparklines
Progent's Microsoft Office and Microsoft 365 experts can assist businesses to integrate Microsoft Office desktop and Microsoft 365 applications including Office Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and Publisher into a cohesive productivity solution that offers fast return on investment and enables improved business outcomes. Progent can assist your company to integrate Microsoft Office or Microsoft 365 applications with one another and with additional core Microsoft technologies such as SharePoint, Exchange Server and SQL Server running on-premises or in the cloud. Progent's consultants can also help you to resolve compatibility problems between various versions of Microsoft Office and offers live online instruction to individuals or teams.
On-site Support Exchange 2007 Edge Server
After Hours Microsoft Exchange Consulting
Progent's expert support team can show you how to define and deploy a smooth in-place Exchange Server 2007 migration strategy that minimizes productivity downtime, reduces ongoing service requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complicated multi-server or multi-location migrations, Progent has the background to finish your project rapidly and affordably. Progent's Microsoft Exchange 2007 help, repair, and design services include assistance with the integration of third-party add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging solutions based on Microsoft Exchange Server 2007.
VoIP Remote Technical Support
Cisco VoIP Phones and Unified Messaging Consultant
Progent's Cisco certified network infrastructure consultants offer advanced support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server failover systems.
SonicWall NSSP 12000 Firewall Cybersecurity Group
SonicWall TZ400 Firewall Security Firms
Progent's SonicWall firewall consultants can help you configure, maintain, and troubleshoot SonicWall firewall products including the current SonicWall TZ and NSa families of appliances and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and CISA-certified network security experts can show you how to incorporate SonicWall security gateways into a complete security plan and design security into your business practices.
Migration Company Company-wide Standards for Best Practices
Microsoft Certified Partner Company-wide Standards for Best Practices Integration Companies
Progent’s staff of Microsoft and Cisco Premier consultants average more than a decade of real-world industry experience, at the front lines of IT service, performing a broad range of technical projects for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support team. This ensures that you get not only world-class technical capability, but also a consultant with field-tested methods for applying technical knowledge to resolve actual IT problems rapidly.
24-Hour SQL Server 2017 Python Professionals
Technical Support SQL Server 2017 Disaster Recovery
Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to evaluate the business advantages of upgrading to SQL Server 2017 and can assist you to design and carry out a cost-effective migration of your current SQL Server environment to any deployment architecture including local, cloud-based, or hybrid. Progent's SQL Server experts offer online or on-premises support ranging from as-needed architecture review or troubleshooting to end-to-end project management and co-management to make sure your SQL Server 2017 initiative is successfully completed on schedule and within budget.
Relocation Specialists
Microsoft Certified Expert Remote Branch Office Server Consulting
For enterprises with branch offices in or any area served by Progent's engineers, Progent's Microsoft-Certified IT support professionals and authorized Cisco network specialists can provide a range of IT consulting services such as project planning, SOX compliance, site relocations, corporate security, system architecture, on-site or phone-based branch office support, and troubleshooting for co-location hosting facilities. A Progent IT architect can show you how to design a multi-office information system that makes smart use of co-location services and Internet hosting sites. Progent�s Microsoft Premier engineers can help major corporations design, integrate and support massive rollouts of the latest versions of Microsoft products including Active Directory, Exchange Server, SharePoint, SQL Server, and Enterprise editions of Windows. Progent�s CCIE and Cisco Certified Network Professional consultants can assist you to deploy Cisco products for connection solutions that incorporate basic, high-performance, integrated, and wireless networking.
After Hours Consultant Services Network infrastructure patch management
iOS patch management Professionals
Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and documenting updates to your virtual and physical; servers, such as scanners, network appliances like routers and wireless access points, and Internet-of-Things (IoT) devices such as alarms and health monitors.
Cisco Virtual Private Network Support Services
Cisco Virtual Private Network Technical Support Services
Cisco's security and remote access products for small organizations provide a complete line of manageable security solutions to help safeguard your wired and wireless network infrastructure. Cisco's Virtual Private Network line features routers, firewalls, intrusion detection devices and VPN appliances. Progent's professional consulting staff includes field-proven specialists with Cisco Certified Internetwork Expert and CCNP certifications who are able to assist your company to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and additional Cisco security solutions that fit most closely with your company objectives.
Microsoft Hyper-V 3.0 Server Consolidation Specialists
Microsoft Expert Windows Server 2012 R2 Hyper-V 3.0 Engineers
Microsoft Windows Server 2012 R2 Hyper-V enhances server virtualization in critical areas such as multitenancy, flexible infrastructure, cloud readiness, scalability and throughput, and fault tolerance. Progent's Microsoft-certified consultants can assist your company to benefit from Windows Server 2012 R2 Hyper-V to deploy and manage virtual servers to cut network costs and improve productivity.
Networking Consultants Small Business
Small Business Support Specialist
Progent delivers the help of Microsoft and Cisco-Premier network consulting professionals to offer customers economical alternatives to help companies maximize the value of Microsoft and Cisco technology. For environments that span from remote offices to nationwide corporations, Progent's network consultants can show you how to improve your information system's e-mail infrastructure, protection, reliability, throughput, and IT administration.
Urgent Wi-Fi VoIP phone integration Specialists
wireless VoIP phones and Meraki APs Network Consultant
Progent's Cisco-certified Wi-Fi technology consultants can assist you to configure, manage, and troubleshoot Cisco Wi-Fi devices such as Cisco's Aironet and Meraki Wave 2 wireless access points as well as Cisco's Wireless Network Controllers.
Server and Desktop Monitoring and Reporting Remote Support
ProSight Patch Management Online Support
ProSight LAN Watch is Progent’s server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to impact productivity.
SQL Server 2012 Security Online Support
Support and Help SQL Server Management Studio
Progent offers the expertise of certified consultants and experienced database application programmers, DBAs, project managers, Cisco-certified network engineers, disaster recovery/business continuity planning specialists, and data security consultants to assist you to evaluate the likely advantages of SQL Server 2012 for your business, install test systems at your datacenter or at Progent's test lab, plan and carry out an efficient transition to SQL Server 2012 from previous versions of SQL Server or from other RDBMS solutions, and define an efficient and secure network infrastructure that lets you realize the full business benefit of Microsoft SQL Server 2012.
Cisco ASA 5500-X with Firepower Remote Support
Firepower Remote Support
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a significant performance boost over Cisco's previous-generation ASA 5500-X firewalls and include centralized management and automation of modern cybersecurity capabilities like application visibility, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall experts can help you to design and execute a smooth migration to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower appliances with Cisco's security services to build and centrally control network ecosystems that include local offices, data centers, and cloud resources.
Acronis Backup Specialist
Time Machine Backup Consultancy
Progent can provide affordable online access to IT engineers skilled in a wide range of products and services that deliver solutions for backing up Microsoft Windows, Apple Mac, and Linux/UNIX physical and virtual servers and workstations plus laptops and smartphones. Progent can provide help for leading data protection products such as Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take, Mozy, Retrospect, Apple Time Machine, VMware Data Recovery, and Solaris FLARs. Progent's consultants can assist your company to design, enhance, or troubleshoot backup/restore systems for a variety of topologies such as local, edge to datacenter, cloud-based, or a mix.
SCOPIA Video Conferencing Professional
Radvision Video Conferencing Consultants
Progent can provide the expertise of a senior specialist with years of experience configuring, maintaining, and upgrading immersive telepresence platforms from leading vendors such as Cisco, TANDBERG, Polycom, and LifeSize. Progent can work with your in-house IT support team, your ISP, and your telepresence platform vendor to assist your company maximize the business value of your telepresence ecosystem.
Exchange Server 2019 Integration
Exchange 2019 Compliance Help and Support
Progent can help you in any facet of your upgrade to Exchange Server 2019 such as configuring Windows Server 2019 for hosting Exchange; planning high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid deployment; moving mailboxes; planning and configuring Hyper-V virtualization; configuring hardware load balancing; configuring DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail services; integration with SharePoint; updating firewalls; integration with Microsoft 365; and configuring Outlook.
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