For small companies located in Durham North Carolina, Progent offers help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered remote support to businesses in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for complex connectivity issues, as well as the assistance of CISA and CISSP-certified security engineers to help with high-level security architecture and disaster recovery preparedness.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they are equipped with the practical background and the advanced tools to solve most information system problems quickly. Efficient support lowers immediate expenses because solutions accumulate fewer billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your organization saves even more with indirect costs by reducing or avoiding network outages and related costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management.
Progent's pricing policy for remote support is structured to maximize the impact of your IT service investment. Progent charges by the minute for telephone-based consulting, so you are invoiced just for the services that you receive. Unlike many remote service firms, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing do away with situations where quick repairs manage to end up as large invoices. Progent's penchant for dealing with problems quickly translates into your company spending less cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has refined a collection of customized technologies and proven processes which promote the maximum level of efficiency for remote engineering help and repair for small and midsize company computer systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity permits the staff of Progent's Technical Response Center to interface to your company's environment without breaching network security.
Progent's proprietary customer support reporting system keeps comprehensive histories of all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of support provided to each Progent customer by every consultant. This archive of issues and solutions is organized as a conveniently retrievable support database that allows Progent's online technical engineers to share their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and working relationships with key vendors including Cisco and Microsoft permit access to other extensive technical databases and permit fast access to manufacturers' in-house support staff with the result that Progent's remote service specialists are able to determine optimal resolutions promptly.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone services in Durham North Carolina or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network help, visit Immediate Emergency Support.
Remote Network Support Services Offered Progent
Progent's remote support engineers have advanced credentials in an extensive set of technologies. This wide range of capability allows Progent's consultants to address almost any crisis that may crop up in a small company information system. Certificates held by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To provide assistance to clients with mixed-OS environments, Progent also provides the skills of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support services Offered by Progent to customers in Durham include:
Special Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services address a broad array of information technology such as network architecture, email systems, network and operational security, UNIX and Windows integration, VMware products for server hardware consolidation and simplified administration, and migration from legacy applications to the latest Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical issues promotes fast escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency remote assistance for analyzing anomalies within UNIX/Linux networks based on popular derivatives of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure professionals, and certifies a person's networking knowledge at the expert level. Cisco CCIEs know how to resolve the most difficult issues surrounding network infrastructure planning, installation, administration, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS network administration tools and coming up with alternate approaches or identifying program patches. CCIEs offer exceptional cost-effectiveness since their depth of expertise enables them to solve the most complex problems quickly. In many cases, less experienced consultants can wrestle for hours or even days with the same tasks that a CCIE can dispose of in a few minutes.
Few consulting providers make CCIEs available to assist small and mid-size businesses. Progent can provide quick telephone contact with a CCIE so your company can get urgent support for serious network problems that are lowering worker productivity but are not within the comfort zone of your regular computer maintenance group or consultant. Progent's CCIE consultants can tie into your computer system by means of the latest remote troubleshooting technology to perform efficient, safe, and economical diagnosis and remediation.
Progent's CCIEs offer consulting for the complete line of Cisco's top-selling selection of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus VPN products.
Certified MS Windows Expertise
Progent's Microsoft-certified online service professionals can deliver computer system problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of consulting professionals who can assist your company with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint Server 2019 design and deployment, Microsoft Teams consulting, Skype for Business Server planning and deployment consulting, Lync Server integration and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of remote PC desktop support services such as Microsoft Windows 7 migration support, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISSP and ISSAP security consultants offer a range of security services that can improve the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or assist your company to clean up quickly following a serious penetration. Security support services offered by Progent cover comprehensive security audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recovery from malicious assaults; integrating firewalls; designing secure mechanisms for remote and mobile connectivity; protecting your messaging system against viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support to help organizations of all sizes integrate their networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that utilize on-premises IT assets along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has over 20 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent offers the services of seasoned remote consulting experts for contract IT projects that small companies often need. Progent's rates for longer-term consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these special fields of computer technology enables customers to complete critical projects economically and on schedule. Progent's special remote engineering services include:
How Your Durham North Carolina Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center service options for small companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller companies who don't have the resources to support an in-house Help Desk Call Center but who need fast access to a reliable Help Desk Call Center with professional phone assistance as well as the in-depth expertise to escalate the most challenging tasks to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation tool for managing service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can support you in creating an effective new Help Desk or improving your established one, identifying or modifying Help Desk software to address the particular needs of your corporation, or adding occasional phone support staff to reinforce your internal Help Desk group to deal with unusually busy situations like software migrations, major upgrades, or rolling out new business software.
Progent's Help Desk Call Center staff of veteran network experts gives your clients in Durham North Carolina rapid access to an efficient support resource with substantial experience delivering phone support and remote troubleshooting for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk perception as a significant driver of business productivity, and Progent's policy is to fix rather than just annotate technical issues.
Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting Group can supply remote advanced consulting expertise and education in key business application areas such as ERP, MRP, accounting system customization, and CRM. Progent also offers expertise, customization, and education for Microsoft business applications including CRM, Project, Word, and MS Excel. To learn additional information about Progent's expertise, customization, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac professionals can support the artistic components of Apple Mac computing by delivering phone-based help support and training in imaging, audio, and motion video. Progent's consultants can provide help in a variety of Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special jobs such as capturing or digitizing audio/video or building an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent can provide businesses in Durham North Carolina online computer system monitoring services centered around Microsoft Operations Manager network monitoring, customized by Progent to fit your business so that your IT support is proactive and automated. By uncovering looming trouble spots before they cause full-scale emergencies, system monitoring can head off disruptive and expensive service crises. Progent can also use system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks that support a variety of operating systems.
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State