UNIX, Linux, Solaris, and Apple Mac OS X Online Support for

For small companies in Durham North Carolina, Progent provides technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE engineers for complex infrastructure issues, as well as the services of CISSP-accredited security consultants to handle advanced security design and business continuity planning.

Progent's online technical support engineers represent excellent leverage due to the fact that they have the practical experience and the advanced tools to solve the majority of network problems rapidly. This reduces direct expenses because service calls require fewer chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your company benefits even more in incidental expenses by minimizing or eliminating network downtime and associated costs stemming from business discontinuity, upset clients, idle employees, and de-focused executives.

Progent's billing policy for online help is designed to maximize the impact of your network support investment. Progent bills per minute for phone assistance, so you are charged only for the support that you receive. In contrast to typical online support firms, Progent requires no initialization charge or minimum job duration. Progent's per-minute billing unit and clean policy for billing save you from situations where speedy. minor repairs somehow turn into substantial invoices. Progent's penchant for dealing with technical issues efficiently results in your company spending less money.

Progent's Online Technical Support Tools
Over time, Progent has refined an arsenal of optimized technologies and proven processes that permit the maximum degree of effectiveness for online technical support and repair for small and midsize company IT systems. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity allows the experts of Progent's Technical Response Center to communicate with your company's system remotely without breaching network security.

Progent's advanced customer support database system keeps comprehensive documentation for the service that Progent's customers have been provided. Progent's authorized engineers have access to the records of assistance delivered to each customer by every Progent consultant. This history of trouble tickets and solutions is organized as a quickly searchable internal knowledge base that allows Progent's online technical engineers to communicate their knowledge company-wide to make sure that the quality of Progent's support services grows daily. Progent's advanced certifications and close relationships with key vendors including Cisco and Microsoft permit access to other massive support databases and allow fast access to vendors' internal engineering staff so Progent's remote consulting experts can find the most efficient resolutions quickly.

Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Durham North Carolina or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network help, go to Immediate Urgent Support.

Remote Support Services Available from Progent
Progent's online network support experts offer credentials in a comprehensive set of products and technologies. This wide range of IT skills permits Progent's engineers to tackle practically any crisis likely to occur in a small or midsize company information system. Certifications earned by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, and Design Associate.

To provide assistance to businesses with mixed-OS environments, Progent also offers the skills of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Remote support services Offered by Progent to small businesses in Durham include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services address a wide range of information technology including system infrastructure, messaging systems, network and process security, UNIX and Windows coexistence, virtual server technologies for server consolidation and simplified management, and migration from legacy systems to current Windows or Linux environments. Progent's group-oriented methodology for resolving network problems enables quick escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers service expense.

  Progent's UNIX and Linux support engineers can offer emergency remote help for troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux platforms for which Progent offers expertise include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco CCIE for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure professionals, and validates a person's network technology skills at the expert level. CCIEs can resolve even the most intractable issues encountered in network design, installation, management, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS Software network management utilities and developing alternate approaches or identifying software patches. Cisco CCIEs provide excellent value since their depth of expertise permits them to find solutions for the most intractable problems quickly. In typical instances, less experienced consultants can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Few support organizations make Cisco CCIEs available to help small and mid-size companies. Progent can provide fast phone contact with a Cisco CCIE so your company can get timely support for complex network issues that are lowering business productivity but are not within the comfort zone of your regular computer service personnel. Progent's Cisco-qualified CCIE consultants can connect to your environment via state-of-the-art on-line troubleshooting tools to provide quick, secure, and affordable analysis and repair. Progent's CCIEs can provide assistance with all of Cisco's top-selling family of infrastructure appliances including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.

• Authorized Windows Expertise
  Progent's Microsoft-certified online support professionals can deliver computer system problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can assist your company with a wide range of technology support including Microsoft Windows Server 2022 solution design and integration support, Windows Server 2019 expertise, Windows Server 2016 migration and cloud integration solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 upgrade (help, assistance, MS Exchange 2019 planning and configuration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange 2010 management, SharePoint 2016 migration and hybrid deployment support, SharePoint 2019 planning and configuration, Microsoft Teams consulting, Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also can deliver a full array of remote desktop support and troubleshooting services such as Microsoft Windows 11 integration and planning and deploying Microsoft 365 cloud environments for Windows workstations.

• CISM and CISSP Certified Network Security Experts
  Progent's accredited CISM and CISSP network security consultants offer a variety of system protection services that can enhance the protection of your UNIX, Linux, Solaris, Apple Mac or Windows network against internal or external threats or help you to clean up rapidly following a damaging penetration. Security services available from Progent include: in depth security audits using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick cleanup after malicious attacks; configuring firewalls; establishing safe mechanisms for remote and mobile access; protecting your messaging infrastructure from spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online support to help companies of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that combine physical IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud migration services that include Microsoft 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.

• Call Center Support
  Progent's Help Desk Call Center support alternatives for small businesses with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Call Center services are intended for small organizations who don't have the budget to create an in-house Help Desk Call Center but who require fast access to a dependable Help Desk with proficient phone support plus the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.

  Progent's Help Desk sharing services allow your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

  Progent's Help Desk consulting expertise can support you in creating an effective new Help Desk or enhancing your established organization, selecting or enhancing Call Center application software to meet the special demands of your company, or providing temporary online personnel to supplement your internal Help Desk Call Center group to handle demanding scenarios such as software migrations, major updates, or installing brand new applications.

  Progent's Help Desk staff of experienced network experts provides your workers in Durham North Carolina rapid assistance from a dependable technical support resource with extensive background delivering telephone-based support and remote diagnostics for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center recognition as a significant contributor to company productivity, and Progent's intent is to resolve rather than just record network issues.

• Applications Support: Training, Development, and Troubleshooting
  Progent's Applications Consulting Group offers phone-based advanced consulting expertise and education in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for popular Microsoft applications including CRM, Office Project, Microsoft Word, and MS Office Excel. To learn additional information about Progent's consulting, customization, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

  Progent's Apple Mac experts can support the creative aspect of Mac computing by offering phone-based help services and education in graphics, audio, and video. Progent's support professionals offer assistance in a variety of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific projects such as capturing or digitizing audio or video or integrating an audio/video production studio.

  Remote Network Monitoring Support
  Progent offers businesses in Durham North Carolina remote computer system monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your environment so that your network maintenance is proactive and automated. By exposing possible problems before they expand into full-scale emergencies, system monitoring can avoid inconvenient and expensive service breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or systems powered by a variety of OS platforms.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.