For small and midsize companies located in Durham North Carolina, Progent offers technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to businesses in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the assistance of CISSP and CISM-accredited security engineers to handle high-level security design and disaster recovery planning.
Progent's online technical support engineers offer excellent leverage because they are equipped with the practical background and the sophisticated tools to solve most information system issues rapidly. This lowers immediate costs because solutions take up a smaller number of chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your organization benefits additionally in indirect costs by reducing or eliminating system downtime and related costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's pricing policy for online support is structured to get the most out of your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the services that you actually get. In contrast to typical online support companies, Progent asks for no startup charge or minimum payments. Progent's one-minute granularity and clean policy for pricing avoid situations where fast fixes manage to turn into big bills. Progent's penchant for dealing with technical issues efficiently translates into your company saving money.
Progent's Online Service Technologies
Through years of experience, Progent has developed a set of customized tools and field-tested processes which allow the highest degree of effectiveness for remote engineering help and repair for small and midsize company computer networks. Progent provides protected VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access allows the consultants of Progent's Technical Response Center to interface to your company's network without violating network security.
Progent's proprietary customer support reporting system includes extensive histories describing the service that Progent's customers have been provided. Progent's team consultants have access to the details of support rendered to each customer by every Progent consultant. This database of issues and responses is structured as a conveniently exploitable proprietary knowledge base that enables Progent's remote technical professionals to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's high-level certifications and working associations with key vendors including Cisco and Microsoft permit access to other massive support knowledge bases and allow fast access to vendors' internal engineering staff so Progent's remote consulting specialists can come up with optimal solutions in the least time.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Durham North Carolina or to learn additional information about Progent's phone support options, call Progent at
Phone-based Technical Support Services Available from Progent
Progent's phone-based technical service professionals possess credentials in a comprehensive array of disciplines. This breadth of capability allows Progent's engineers to manage virtually any crisis likely to occur in a small or midsize company network. Certificates held by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.
To support customers with mixed-platform networks, Progent also offers the services of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Online technical support services available from Progent to customers in Durham include:
Progent's UNIX/Linux consultants can provide emergency remote help for diagnosing problems affecting UNIX/Linux systems based on popular versions of UNIX including:
Progent in addition can deliver a wide array of online PC desktop consulting and support services such as Microsoft Windows 7 migration, moving to 64-bit desktop applications, configuring Office 2010, and automating desktop configuration.
Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution built around the leading PSA tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk consulting support can aid you in creating an efficient new Help Desk or revamping your current organization, selecting or enhancing Help Desk application software to handle the unique requirements of your company, or adding occasional phone support staff to work with your in-house Call Center team to deal with unusually busy events like software transitions, major upgrades, or rolling out new business software.
Progent's Call Center team of seasoned information technology consultants provides your workers in Durham North Carolina instant contact with a large network service group with extensive background delivering phone support and remote troubleshooting for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk recognition as a solid contributor to company productivity, and Progent's aim is to solve and not just annotate network problems.
Progent's Apple Mac experts can promote the imaginative aspect of Apple Mac systems by delivering phone-based help services and education in graphics, sound, and video. Progent's support professionals can provide expertise in a variety of Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific projects like scanning or digitizing audio/video or establishing an audio/video post production facility.
Online Network and Server Monitoring Support
Progent offers companies in Durham North Carolina online network and server monitoring services centered around Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to suit your business so your network maintenance is proactive and automated. By anticipating emerging problems before they grow into downtime, system monitoring can minimize inconvenient and expensive service crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or networks that incorporate a mix of platforms.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
|Charlotte||101 S Tryon Street
Charlotte, NC 28280
|(704) 886-2333||Charlotte Network Support Services|
|Durham||1101 Slater Rd
Durham, NC 27703
|(919) 680-1400||Durham Network Support Services|
|Greensboro||806 Green Valley Road, Suite 200
Greensboro, NC 27408
|(336) 510-0330||Greensboro Network Support Services|
|Raleigh||4801 Glenwood Ave, Suite 200
Raleigh, NC 27612
|(984) 206-8441||Raleigh Network Support Services|
|Winston-Salem||301 N Main St, #2400
Winston-Salem, NC 27101
|(336) 793-9929||Winston-Salem Network Support Services|