For small and midsize companies in Durham North Carolina, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered online support to businesses in every state in the U.S. (See Progent's customer testimonials). Progent also offers the consultation CCIE-qualified network specialists for challenging connectivity issues, as well as the assistance of CISSP-certified security engineers to help with advanced security design and business continuity planning.
Progent's remote support services represent excellent leverage because they are equipped with the practical experience and the sophisticated technology to solve most information system problems quickly. Efficient support lowers direct expenses because service calls take up fewer chargeable minutes. Online support also avoids the expense of sending an engineer to your site. Your company saves additionally with indirect expenses by minimizing or eliminating network outages and related losses resulting from business disruption, upset clients, unproductive employees, and de-focused management.
Progent's billing model for remote help is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you actually get. Unlike many remote support companies, Progent requires no startup charge or minimum fees. Progent's per-minute billing unit and clean model for pricing avoid scenarios where quick solutions somehow turn into substantial bills. Progent's penchant for dealing with problems quickly translates into your company spending less cash.
Progent's Online Technical Support Technologies
Through years of experience, Progent has refined an array of optimized tools and field-tested processes which permit the maximum degree of effectiveness for online consulting and repair for small business information networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access permits the experts of Progent's online support team to access your computer system remotely without compromising corporate security.
Progent's sophisticated service reporting system includes thorough documentation of the support that Progent's customers have received. Progent's staff service personnel have the benefit of the history of services rendered to each Progent client by every Progent engineer. This archive of issues and responses is stored as an easily exploitable internal knowledge base that enables Progent's online support professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft permit access to other vast technical databases and permit priority access to vendors' in-house engineering staff with the result that Progent's online service experts can come up with the most efficient solutions in the least time.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Durham North Carolina or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.
Remote Technical Support Services Available from Progent
Progent's phone-based network support experts possess certified skills in an extensive set of products and technologies. This wide range of IT skills allows Progent's engineers to handle virtually any crisis that may occur in a small or midsize business network. Credentials earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To help customers with mixed-platform networks, Progent also offers the services of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Phone-based technical services available from Progent to clients in Durham include:
Special Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services address a wide array of information technology such as network infrastructure, email solutions, network and process security, UNIX and Windows integration, VMware products for server hardware economization and easy management, and migration from older applications to the latest Microsoft Windows or Linux environments. Progent's team-based approach to resolving technical problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent online help for diagnosing problems affecting UNIX/Linux networks powered by popular versions of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network professionals, and validates a person's networking knowledge at the expert level. Cisco qualified CCIEs can deal with the most difficult issues associated with network infrastructure design, deployment, management, protection, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network administration utilities and coming up with workarounds or identifying program updates. Cisco qualified CCIEs offer excellent value since their deep experience permits them to resolve the most complex problems rapidly. In many instances, less seasoned engineers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting providers make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent can provide quick phone access to a Cisco-qualified CCIE so your company can get urgent assistance for severe network infrastructure issues that are impacting business productivity but are beyond the scope of your regular computer service providers. Progent's Cisco CCIE consultants can tie into your computer system via sophisticated remote support technology in order to provide fast, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's industry-leading family of connectivity products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN products.
Authorized MS Windows Experts
Progent's Microsoft-expert online service experts offer computer problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can assist your company with a broad range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint 2019 planning and deployment, Microsoft Teams consulting, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of online desktop consulting and support services including Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified System Security Consultants
Progent's accredited CISM and CISSP security consultants can provide a variety of security solutions to enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist your business to recover quickly following a serious breach. Security solutions available from Progent cover thorough security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recuperation from malicious attacks; configuring firewalls; establishing secure mechanisms for remote and mobile communication; protecting your messaging system from viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting services to help businesses of any size connect their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that utilize on-premises resources along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent can provide the services of world-class remote consulting professionals for special IT projects that small businesses often request. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these important fields of information technology enables customers to complete major initiatives economically and on time. Progent's special online consulting services include:
How Your Durham North Carolina Business Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Help Desk support alternatives for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Call Center services are designed for small businesses who lack the money or time to build and maintain an internal Help Desk but who require quick communication with an efficient Help Desk with professional phone assistance as well as the technical depth to escalate the most challenging tasks to high-level consultants.
Progentís shared Help Desk services allow your business to split the load for Help Desk services transparently between your IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Call Center or enhancing your current organization, selecting or enhancing Help Desk Call Center software products to address the special demands of your company, or adding occasional online staff to reinforce your existing Call Center resources to deal with unusually busy events like software migrations, mass upgrades, or installing brand new applications.
Progent's Call Center team of experienced network consultants offers your clients in Durham North Carolina rapid assistance from an efficient technical support resource with substantial background delivering phone help and online diagnostics for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center the reputation as a major contributor to company efficiency, and Progent's aim is to resolve instead of just track IT issues.
Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Experts Team can supply online professional engineering support and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and training for Microsoft applications such as CRM, Microsoft Project, Microsoft Word, and Microsoft Excel. To learn more concerning Progent's expertise, custom development, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac experts can promote the artistic aspect of Macintosh systems by offering remote consulting support and training in graphics, sound, and video. Progent's consultants can provide help in a large selection of Macintosh programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific procedures such as capturing or digitizing audio or video or integrating an audio/video production studio.
Online Network Monitoring Services
Progent can provide businesses in Durham North Carolina online computer system monitoring support powered by Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so that your network support is proactive and automated. By exposing looming issues before they result in downtime, proactive monitoring can ward off disruptive and costly service failures. Progent can also assist with network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments based on a mix of operating systems.
To contact Progent about urgent online assistance with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
North Carolina Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina