Urgent Online Technical Support for Durham North Carolina UNIX, Linux, or Sun Solaris NetworksFor small businesses in Durham North Carolina, Progent offers technical support for information systems based on UNIX or Linux or for environments that include a mix of UNIX and Microsoft Windows technology. Progent has delivered online support to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, plus the services of CISSP-accredited security consultants to handle high-level security architecture and business continuity preparedness.

Progent's remote technical support engineers represent exceptional leverage due to the fact that they have the real-world background and the advanced technology to solve most information system issues rapidly. Efficient support lowers immediate costs since solutions take up a smaller number of chargeable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your company benefits additionally in indirect costs by reducing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management.

Progent's billing policy for online support is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you pay only for the services that you actually get. In contrast to typical remote support companies, Progent requires no service activation charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where speedy. minor fixes manage to end up as major tabs. Progent's penchant for solving problems quickly translates into your company saving money.

Progent's Remote Technical Support Technologies
Over time, Progent has fine tuned a collection of optimized tools and field-proven methodologies which promote the maximum degree of efficiency for online help and troubleshooting for small and midsize company information networks. Progent provides safe VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access permits the consultants of Progent's online support team to access your system without compromising system security.

Progent's powerful service database application maintains comprehensive histories of the support that Progent's customers have received. Progent's staff service personnel have the benefit of the details of assistance delivered to every customer by every Progent consultant. This database of issues and fixes is structured as a quickly exploitable internal knowledge base that allows Progent's remote technical engineers to share their knowledge company-wide to ensure that the value of Progent's support services grows daily. Progent's advanced certifications and close associations with major industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow priority response from manufacturers' internal engineering staff so Progent's remote service experts can arrive at the most efficient resolutions promptly.

Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's remote services in Durham North Carolina or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network support, go to Immediate Urgent Support.

Remote Technical Support Services Available from Progent
Progent's remote network support experts possess advanced credentials in a comprehensive array of disciplines. This broad range of technical skills allows Progent's engineers to address virtually any crisis likely to take place in a small company information system. Certifications awarded to Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Associate.

To support companies with mixed-platform environments, Progent also provides the services of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based services Offered by Progent to small businesses in Durham include:

  • UNIX, Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a broad spectrum of information technology such as network architecture, email systems, system and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and simplified management, and transitioning from legacy applications to the latest Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving technical issues enables quick escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This expedites repair of critical problems, reduces network downtime, and lowers service expense.

    Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for analyzing anomalies within UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:

    • Apple macOS and OS X
    • Sun Solaris
    • IBM AIX OS
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Major Linux platforms for which Progent can provide expert support include:
    • RedHat
    • SUSE
    • Debian GNU/Linux
    • Slackware

  • Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco Consultants for Durham North CarolinaThe Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network engineers, and indicates an individual's networking knowledge at the master level. Cisco qualified CCIEs can handle even the most difficult issues encountered in network planning, integration, maintenance, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal support staff in analyzing problems with Cisco IOS Software network administration tools and coming up with workarounds or locating software patches. Cisco CCIEs provide excellent cost-effectiveness because their broad expertise enables them to fix even the most complex problems rapidly. In many instances, less experienced service providers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Few support firms make Cisco CCIEs available to assist small and mid-size businesses. Progent can provide fast telephone access to a Cisco CCIE so you can receive immediate assistance for complex network infrastructure issues that are impacting business productivity but are not within the scope of your regular computer support resources. Progent's Cisco-qualified CCIE consultants can communicate with your environment by means of state-of-the-art remote troubleshooting technology in order to provide fast, secure, and affordable diagnosis and remediation. Progent's CCIEs offer consulting for the complete line of Cisco's market leading family of networking devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, plus Virtual Private Network (VPN) products.

  • Certified Microsoft Windows Experts
    Windows Experts for Durham North CarolinaProgent's Microsoft-certified remote service engineers offer computer system problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of consulting engineers who can assist your company with a wide variety of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 management, SharePoint Server 2016 migration consulting, SharePoint 2019 design and configuration, Microsoft Teams consulting, Skype for Business Server migration consulting, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online planning, SBS Server consulting, and Windows Essentials cloud integration.

    Progent also offers a wide range of online desktop services including Windows 7 migration, upgrading to 64-bit desktop applications, integrating Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Premier Network Security Professionals
    CISSP Premier Network Security Professionals for Durham North CarolinaProgent's qualified CISM and CISSP network security engineers can provide a variety of system protection solutions that can improve the immunity of your UNIX/Linux, Solaris, Mac or Windows network against assaults or help your business to recuperate rapidly after a damaging breach. Security consulting services available from Progent include: in depth network security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid recovery from virus and worm assaults; installing firewalls; establishing secure architectures for remote and mobile access; securing your messaging system from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote support to help organizations of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your IT team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that combine local IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Additional Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract projects that small businesses often request. Progent's rates for longer-term consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these important fields of information technology enables customers to execute major projects within budget and on time. Progent's project-based remote consulting services include:
  • Call Center Services
    Progent's Call Center support alternatives for small and midsize businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk services are intended for small organizations who lack the money or time to create an internal Call Center but who need fast communication with an efficient Help Desk Call Center with professional telephone support as well as the in-depth expertise to escalate the most challenging problems to advanced consultants.

    Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution built around the top professional services automation tool for handling end-user service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Help Desk Call Center consulting support can aid you in establishing an efficient new Help Desk Call Center or improving your current one, selecting or enhancing Help Desk software products to handle the special requirements of your business, or adding occasional online personnel to reinforce your in-house Call Center resources to handle high-demand events such as software transitions, major updates, or rolling out brand new business software.

    Progent's Help Desk staff of veteran network professionals provides your computer users in Durham North Carolina instant access to a reliable support group with substantial experience providing telephone-based support and remote troubleshooting for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center perception as a crucial enabler of company productivity, and Progent's intent is to solve and not just track IT issues.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts staff offers remote and in-depth consulting expertise and training in special business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for Microsoft business applications including CRM, MS Project, MS Word, and MS Excel. To read additional information about Progent's consulting, customization, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.

    Progent's Apple Mac professionals can promote the artistic facets of Macintosh systems by offering phone-based consulting services and education in imaging, audio, and video. Progent's consultants offer expertise in a range of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special jobs such as scanning or digitizing audio or video or establishing an audio/video production facility.

    Remote Network Monitoring Support
    Progent can provide businesses in Durham North Carolina online computer system monitoring services powered by Microsoft Operations Manager network monitoring and reporting, enhanced by Progent for your business so that your IT maintenance is proactive rather than reactive. By uncovering possible trouble spots before they result in full-scale emergencies, remote monitoring can avoid disruptive and costly network breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks based on a combination of OS platforms.

How Your Durham North Carolina Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online assistance with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.

Onsite IT Consulting
Progent locations in North Carolina State

City Address Phone Link
Charlotte 101 S Tryon Street
Charlotte, NC 28280
United States
(704) 886-2333 Charlotte Network Support Services
Durham 1101 Slater Rd
Durham, NC 27703
United States
(919) 680-1400 Durham Network Support Services
Greensboro 806 Green Valley Road, Suite 200
Greensboro, NC 27408
United States
(336) 510-0330 Greensboro Network Support Services
Raleigh 4801 Glenwood Ave, Suite 200
Raleigh, NC 27612
United States
(984) 206-8441 Raleigh Network Support Services
Winston-Salem 301 N Main St, #2400
Winston-Salem, NC 27101
United States
(336) 793-9929 Winston-Salem Network Support Services




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