Urgent Remote Help for Durham North Carolina UNIX, Linux, or Solaris SystemsFor small and midsize companies in Durham North Carolina, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered online support to businesses in every state in the U.S. (See Progent's customer testimonials). Progent also offers the consultation CCIE-qualified network specialists for challenging connectivity issues, as well as the assistance of CISSP-certified security engineers to help with advanced security design and business continuity planning.

Progent's remote support services represent excellent leverage because they are equipped with the practical experience and the sophisticated technology to solve most information system problems quickly. Efficient support lowers direct expenses because service calls take up fewer chargeable minutes. Online support also avoids the expense of sending an engineer to your site. Your company saves additionally with indirect expenses by minimizing or eliminating network outages and related losses resulting from business disruption, upset clients, unproductive employees, and de-focused management.

Progent's billing model for remote help is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you actually get. Unlike many remote support companies, Progent requires no startup charge or minimum fees. Progent's per-minute billing unit and clean model for pricing avoid scenarios where quick solutions somehow turn into substantial bills. Progent's penchant for dealing with problems quickly translates into your company spending less cash.

Progent's Online Technical Support Technologies
Through years of experience, Progent has refined an array of optimized tools and field-tested processes which permit the maximum degree of effectiveness for online consulting and repair for small business information networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access permits the experts of Progent's online support team to access your computer system remotely without compromising corporate security.

Progent's sophisticated service reporting system includes thorough documentation of the support that Progent's customers have received. Progent's staff service personnel have the benefit of the history of services rendered to each Progent client by every Progent engineer. This archive of issues and responses is stored as an easily exploitable internal knowledge base that enables Progent's online support professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft permit access to other vast technical databases and permit priority access to vendors' in-house engineering staff with the result that Progent's online service experts can come up with the most efficient solutions in the least time.

Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Durham North Carolina or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.

Remote Technical Support Services Available from Progent
Progent's phone-based network support experts possess certified skills in an extensive set of products and technologies. This wide range of IT skills allows Progent's engineers to handle virtually any crisis that may occur in a small or midsize business network. Credentials earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Professional.

To help customers with mixed-platform networks, Progent also offers the services of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security experts, and CISSP-ISSAP consultants.

Phone-based technical services available from Progent to clients in Durham include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services address a wide array of information technology such as network infrastructure, email solutions, network and process security, UNIX and Windows integration, VMware products for server hardware economization and easy management, and migration from older applications to the latest Microsoft Windows or Linux environments. Progent's team-based approach to resolving technical problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers service costs.

    Progent's UNIX and Linux support engineers can offer urgent online help for diagnosing problems affecting UNIX/Linux networks powered by popular versions of UNIX such as:

    • Apple macOS and OS X
    • Solaris
    • IBM AIX Open UNIX
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux variants for which Progent can provide expertise include:
    • RedHat
    • SUSE
    • Debian GNU/Linux
    • Slackware Linux

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
    Cisco CCIE Engineers for Durham North CarolinaThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network professionals, and validates a person's networking knowledge at the expert level. Cisco qualified CCIEs can deal with the most difficult issues associated with network infrastructure design, deployment, management, protection, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network administration utilities and coming up with workarounds or identifying program updates. Cisco qualified CCIEs offer excellent value since their deep experience permits them to resolve the most complex problems rapidly. In many instances, less seasoned engineers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Few consulting providers make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent can provide quick phone access to a Cisco-qualified CCIE so your company can get urgent assistance for severe network infrastructure issues that are impacting business productivity but are beyond the scope of your regular computer service providers. Progent's Cisco CCIE consultants can tie into your computer system via sophisticated remote support technology in order to provide fast, safe, and economical diagnosis and remediation. Progent's Cisco CCIEs offer consulting for the complete line of Cisco's industry-leading family of connectivity products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN products.

  • Authorized MS Windows Experts
    MS Windows Expertise for Durham North CarolinaProgent's Microsoft-expert online service experts offer computer problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can assist your company with a broad range of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange Server 2019 integration, Microsoft Exchange Server 2016 migration, Exchange 2013 configuration, Microsoft Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid deployment expertise, SharePoint 2019 planning and deployment, Microsoft Teams consulting, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server training, Small Business Server 2011 support, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a broad range of online desktop consulting and support services including Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, configuring Office 2010, and streamlining Business Desktop Deployment.

  • CISSP and ISSAP Certified System Security Consultants
    CISSP Premier Network Security Experts for Durham North CarolinaProgent's accredited CISM and CISSP security consultants can provide a variety of security solutions to enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist your business to recover quickly following a serious breach. Security solutions available from Progent cover thorough security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recuperation from malicious attacks; configuring firewalls; establishing secure mechanisms for remote and mobile communication; protecting your messaging system from viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting services to help businesses of any size connect their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that utilize on-premises resources along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Special Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects that small businesses often request. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these important fields of information technology enables customers to complete major initiatives economically and on time. Progent's special online consulting services include:
  • Help Desk Services
    Progent's Help Desk support alternatives for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Call Center services are designed for small businesses who lack the money or time to build and maintain an internal Help Desk but who require quick communication with an efficient Help Desk with professional phone assistance as well as the technical depth to escalate the most challenging tasks to high-level consultants.

    Progentís shared Help Desk services allow your business to split the load for Help Desk services transparently between your IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Call Center or enhancing your current organization, selecting or enhancing Help Desk Call Center software products to address the special demands of your company, or adding occasional online staff to reinforce your existing Call Center resources to deal with unusually busy events like software migrations, mass upgrades, or installing brand new applications.

    Progent's Call Center team of experienced network consultants offers your clients in Durham North Carolina rapid assistance from an efficient technical support resource with substantial background delivering phone help and online diagnostics for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center the reputation as a major contributor to company efficiency, and Progent's aim is to resolve instead of just track IT issues.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Team can supply online professional engineering support and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and training for Microsoft applications such as CRM, Microsoft Project, Microsoft Word, and Microsoft Excel. To learn more concerning Progent's expertise, custom development, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

    Progent's Apple Mac experts can promote the artistic aspect of Macintosh systems by offering remote consulting support and training in graphics, sound, and video. Progent's consultants can provide help in a large selection of Macintosh programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific procedures such as capturing or digitizing audio or video or integrating an audio/video production studio.

    Online Network Monitoring Services
    Progent can provide businesses in Durham North Carolina online computer system monitoring support powered by Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so that your network support is proactive and automated. By exposing looming issues before they result in downtime, proactive monitoring can ward off disruptive and costly service failures. Progent can also assist with network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments based on a mix of operating systems.

How Your Durham North Carolina Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online assistance with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.

North Carolina Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.

Onsite IT Consulting
Progent locations in North Carolina

City Address Phone Link
Charlotte 101 S Tryon Street
Charlotte, NC 28280
(704) 886-2333 Charlotte Network Support Services
Durham 1101 Slater Rd
Durham, NC 27703
(919) 680-1400 Durham Network Support Services
Greensboro 806 Green Valley Road, Suite 200
Greensboro, NC 27408
(336) 510-0330 Greensboro Network Support Services
Raleigh 4801 Glenwood Ave, Suite 200
Raleigh, NC 27612
(984) 206-8441 Raleigh Network Support Services
Winston-Salem 301 N Main St, #2400
Winston-Salem, NC 27101
(336) 793-9929 Winston-Salem Network Support Services




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    Citrix offers a comprehensive family of products that provide enterprise-grade manageability, expandability, and responsiveness for virtualizing servers and for centralized delivery of Windows desktops and applications. For managing virtualized Windows desktops and applications, Citrix offers XenDesktop and XenApp. For creating and managing virtual servers, Citrix offers XenServer and Essentials for Microsoft Hyper-V. Progent's Citrix-certified engineers can assist you to evaluate the business advantages of Citrix technology and show you how to design, test, deploy, optimize, and support Citrix virtualization platforms.

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    Internet Security and Acceleration Server 2006 is a comprehensive gateway that provides a powerful application layer firewall, virtual private network (VPN), and web caching platform for safeguarding the Internet-facing networks of any organization against a broad range of attacks. Progent's certified ISA Server engineers can show you how to plan, rationalize, pilot, install, customize and support the any version of ISA Server 2006 on your information system.

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    Progent's background providing Microsoft .NET services and Microsoft SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and other developer tools enable Progent to create custom mission-critical programs and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP management reporting consultants can show you how to create reports that allow you to analyze your business more effectively, turning uncooked data into valuable insights into your company and customers.

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    ProSight LAN Watch is Progentís server and endpoint remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running efficiently by tracking the health of critical assets that drive your network environment. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so any looming problems can be resolved before they can impact your business.

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    Progent can provide the assistance of a certified VMware VCDX expert to help you plan, configure, manage and repair VMware vSphere and vCloud-based virtualization solution for local networks, cloud environments, or hybrid systems. Progent can provide world-class knowledge for deploying and integrating VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery and business continuity. Progent has in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud environments that deliver high uptime, data security, and disaster recovery.

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    Progentís professionals provide experience in a variety of technologies related to mobile networking including network architecture, wireless data synchronization, wireless protection, mobile e-mail, Windows Mobile, Research in Motion Blackberry, and mobile application programming. Progent's Microsoft and Cisco certified consultants can save your company work and expense by applying their wireless background to show you how to select and configure wireless connectivity technologies that make sense for your business. Progent can also optimize your network infrastructure so that mobile PDAs work more reliably.

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    Progent's Linux support services provide small companies and developers support for managing and supporting Linux computers that operate with Microsoft-based networks. Progent can give your organization contact with Linux experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This wide array of experience offers you an easy one-stop consulting firm to help you create and maintain a protected and reliable mixed-platform network and communications infrastructure that allows Linux and Microsoft coexistence by combining Windows with major Linux derivatives including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.

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    Progent's Cisco-certified wireless networking experts offer online and on-premises consulting and troubleshooting services to assist you to plan, install, manage, optimize, and repair Wi-Fi deployments that incorporate Cisco's Meraki access points. Progent's experts can also help your organization to design and deploy hybrid environments that combine local and cloud-hosted services and that deliver easy access, advanced security and compliance, unified management, and consistent performance for all your wired and wireless endpoints.

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    Progent's Microsoft-certified SQL Server 2019 consultants can assist your organization to assess the business case for upgrading to SQL Server 2019 and can provide fast remote or onsite contact with consulting experts in solution planning and deployment, application programming, database administration, and cybersecurity.

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    Microsoft Exchange Server 2013 includes major improvements to the capabilities of Microsoft Exchange Server 2010 and introduces important new features plus a redesigned structure. These improvements favorably impact vital IT areas including manageability, high availability (HA), security and compliance, cost of ownership, collaboration, scalability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can assist your organization to understand the possible business benefits of migrating to Exchange Server 2013, design an efficient test and deployment plan, and train your IT team to manage your Microsoft Exchange 2013 environment. Progent can also provide affordable online consulting and management for Exchange Server 2013.

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    Microsoft System Center 2016 Operations Manager is designed to promote top performance and maximum uptime for critical applications by providing unified, mixed-platform tracking of IT resources deployed throughout local systems and private and public clouds. Progent's SCOM consulting group offers advanced remote and onsite expertise to help businesses of any size to design, implement, optimize, enhance and troubleshoot Operations Manager 2016 solutions. Progent can help you to migrate to Operations Manager 2016 from older versions or from different IT infrastructure monitoring products, or integrate multiple monitoring systems into a unified infrastructure management ecosystem. Progent can also show you how to expand your Operations Manager 2016 environment to include resources based in public clouds including Microsoft Azure and Amazon AWS.

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    Progent can help businesses of any size to migrate any part of their network infrastructure to the Microsoft Azure cloud. This can streamline network administration and reduce hardware investments. Microsoft Azure includes a comprehensive library of cloud services and Progent can help you to evaluate the benefits and restrictions of various cloud computing models you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises apps and resources and make sure you sidestep the typical mistakes small companies make when moving to a public cloud. Progent can show you how to set up VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle authentication with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also show you how to configure firewalls and IPsec VPN tunnels and also to integrate Apple iOS devices and Google Android smartphones and tablets.

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    Progent can provide cost-effective remote and on-premises support to assist companies of any size to migrate any portion of their core network infrastructure to Google Cloud Platform services. This can save management hassle and hardware costs and enable access to Google's cutting edge AI and machine learning technology. Progent can help you with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness assessment, architectural design and review, pilot testing, deployment, centralized administration, performance tuning, licensing management, backup/restore solutions, and security.

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    Progent provides consulting for security testing packages including LANguard from GFI for running a set of automatic system auditing scans to identify potential security gaps. Progent has broad knowledge of network auditing tools and can help you to make sense of audit reports and react effectively. Progent can help you build security into your company processes, configure auditing software, define and implement a protected system environment, and recommend policies to maximize the safety of your IT system. Progent's security professionals are ready to assist you to configure a firewall, implement safe remote access to email and data, and install virtual private network. Progent's accredited security experts can also test the security of web software and can run comprehensive security assessments of enterprise-wide security to determine your organization's compliance with important industry security standards such as FISMA, NIST, and ISO 17799.

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    Progent can help your business to configure Cisco wireless LAN controllers to manage wireless networks of any size. Progent can assist you to maintain and debug your current Cisco Wi-Fi solution or carry out a smooth upgrade to Cisco's modern Wi-Fi controller technology. Progent can provide expertise for both physical and software-based Wi-Fi controllers and can assist you to determine which type makes sense for your wireless environment. For 802.11ac Wave 2 wireless controllers, Progent offers Cisco 3504 Wi-Fi controller expertise, Cisco 5520 Wi-Fi controller expertise, and Cisco 8540 Wi-Fi controller expertise.

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    Progent's Microsoft-certified Windows 2000 Server consultants can provide computer help and information technology consulting services for the entire family of .NET Enterprise Servers, Windows Server 2000, and Microsoft Windows Server 2003. Progent's Windows Server 2000 configuration, optimization, and support services include network design, deployment, documentation, on-site and remote technical support, Help Desk outsourcing, professional security analysis, turn-key outsourcing, and cost-effective co-sourcing.

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