Urgent Phone Help for Durham North Carolina UNIX, Linux, or Sun Solaris NetworksFor small companies in Durham North Carolina, Progent offers technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Microsoft platforms. Progent has delivered remote support to companies in every state in the United States. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISSP and CISM-certified security consultants to help with advanced security architecture and disaster recovery preparedness.

Progent's online technical support services represent exceptional value due to the fact that they are equipped with the practical background and the sophisticated tools to solve most information system problems rapidly. This reduces immediate expenses since service calls take up a smaller number of chargeable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your company benefits additionally in indirect expenses by minimizing or avoiding system downtime and related costs resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused management.

Progent's billing model for remote support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the services that you actually get. In contrast to many online support organizations, Progent asks for no service activation fee or minimum fees. Progent's one-minute granularity and simple policy for billing avoid situations where fast fixes manage to end up as large invoices. Progent's skill at dealing with problems quickly translates into your business conserving cash.

Progent's Online Technical Support Tools
Through years of experience, Progent has refined a collection of customized technologies and field-tested processes which ensure the highest level of efficiency for remote engineering help and troubleshooting for small company computer systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity allows the engineers of Progent's online support team to communicate with your computer system without breaching system security.

Progent's advanced service reporting system stores comprehensive documentation describing the support that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of support delivered to every Progent client by every engineer. This database of anomalies and solutions is organized as a readily accessible support knowledge base that permits Progent's online support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with important vendors such as Cisco and Microsoft permit access to other extensive technical support databases and permit quick access to vendors' in-house product engineers with the result that Progent's online service specialists can determine the most efficient resolutions in the least time.

Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Durham North Carolina or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Urgent Support.

Online Network Support Services Available from Progent
Progent's online technical support experts have advanced credentials in a comprehensive array of disciplines. This broad range of capability permits Progent's consultants to tackle virtually any crisis likely to take place in a small or midsize company information system. Certifications earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To support clients with multi-platform environments, Progent also provides the support of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.

Online technical services provided by Progent to clients in Durham include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a wide range of information technology including system infrastructure, email solutions, system and process security, UNIX and Windows integration, virtual server technologies for server consolidation and simplified management, and migration from legacy systems to the latest Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for solving network problems promotes quick escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers support costs.

    Progent's UNIX and Linux support engineers can offer urgent online assistance for analyzing anomalies affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX OS
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO
    • Silicon Graphics IRIX
    Major Linux variants for which Progent offers expertise include:
    • RedHat Linux
    • SUSE
    • Debian GNU/Linux
    • Slackware

  • Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco Infrastructure Consultants for Durham North CarolinaThe Cisco CCIE credential is the top recognition for network infrastructure consultants, and validates a person's technical skills at the expert level. Cisco qualified CCIEs know how to resolve the most difficult challenges surrounding network planning, deployment, maintenance, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS network administration utilities and developing workarounds or locating program patches. Cisco qualified CCIEs are an excellent value because their deep expertise enables them to solve even the most complex problems rapidly. In typical cases, less qualified service providers can wrestle for hours or even days with the same problems that a CCIE can dispose of in minutes. Few service firms make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent offers fast telephone contact with a Cisco authorized CCIE so your company can get urgent assistance for complex network infrastructure problems that are impacting worker efficiency but are outside the scope of your ordinary IT maintenance providers. Progent's Cisco-qualified CCIE engineers can communicate with your computer system by means of state-of-the-art on-line support tools in order to provide fast, safe, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's top-selling selection of networking appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst switches, plus VPN solutions.

  • Certified Microsoft Windows Expertise
    Microsoft Windows Experts for Durham North CarolinaProgent's Microsoft-expert remote support engineers can provide computer system troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist you with a broad variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid deployment expertise, SharePoint 2019 design and integration, Microsoft Teams planning and integration, Skype for Business planning and deployment consulting, Lync Server management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server training, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent also can deliver a wide range of remote PC desktop support and troubleshooting services including Windows 7 migration help, moving to 64-bit desktop software, integrating Office 2010, and streamlining workstation deployment.

  • CISM and CISSP Premier Network Security Specialists
    CISSP Premier Network Security Experts for Durham North CarolinaProgent's certified CISSP, ISSAP, and CISM network security consultants can provide a range of system protection solutions that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help you to clean up rapidly following a serious penetration. Security solutions available from Progent cover comprehensive security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; fast recuperation from virus and worm assaults; configuring firewalls; designing safe techniques for remote and mobile access; defending your email system against spam and DHA attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote support services to help companies of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that utilize local IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud migration services that include Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background providing advanced consulting services online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Special Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special IT projects that small businesses frequently need. Progent's rates for ongoing development or consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
  • Call Center Support
    Progent's Help Desk Call Center programs for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk services are intended for small companies who lack the resources to create an internal Call Center but who want fast communication with an effective Call Center with professional telephone support plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation platform for handling service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center consulting expertise can assist you in establishing an efficient new Help Desk Call Center or enhancing your current organization, identifying or customizing Help Desk software products to address the unique needs of your company, or adding occasional online personnel to reinforce your in-house Help Desk Call Center resources during unusually busy scenarios such as software transitions, mass upgrades, or installing new business software.

    Progent's Help Desk staff of veteran network professionals provides your workers in Durham North Carolina fast communication with a large technical support group with years of experience offering phone consulting and remote troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center recognition as a crucial contributor to company efficiency, and Progent's goal is to fix rather than merely report IT issues.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting Group offers remote professional engineering expertise and education in specific application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Word, and Microsoft Office Excel. To learn more concerning Progent's consulting, custom development, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Mac consultants can promote the artistic components of Apple Mac environments by delivering remote consulting services and training in imaging, audio, and video. Progent's support professionals offer assistance in a range of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common jobs such as scanning or digitizing audio or video or setting up an audio/video post production facility.

    Online Network Monitoring Services
    Progent offers companies in Durham North Carolina remote computer system monitoring support powered by MS Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so that your IT support is proactive rather than reactive. By detecting emerging problems before they grow into network outages, remote monitoring can avoid inconvenient and costly service crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that support a variety of operating systems.

How Your Durham North Carolina Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote support with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.

Onsite IT Consulting
Progent locations in North Carolina State

City Address Phone Link
Charlotte 101 S Tryon Street
Charlotte, NC 28280
United States
(704) 886-2333 Charlotte Network Support Services
Durham 1101 Slater Rd
Durham, NC 27703
United States
(919) 680-1400 Durham Network Support Services
Greensboro 806 Green Valley Road, Suite 200
Greensboro, NC 27408
United States
(336) 510-0330 Greensboro Network Support Services
Raleigh 4801 Glenwood Ave, Suite 200
Raleigh, NC 27612
United States
(984) 206-8441 Raleigh Network Support Services
Winston-Salem 301 N Main St, #2400
Winston-Salem, NC 27101
United States
(336) 793-9929 Winston-Salem Network Support Services




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    Progentís IT outsourcing services offer affordable network consulting for medium-size businesses. Whether it involves designing network architecture, setting up an internal Help Desk or using an outside one, deploying a new email platform, monitoring your network, or building an on-line business application, outsourcing your IT technical services can reduce expenses and eliminate uncertainties, permitting network service expenses to increase in a more linear and manageable manner than is possible by assembling a large, all-purpose internal network support staff. Progentís Outsourcing White Paper and flyers tell you how Progent can help you build a protected and highly available network foundation for your vital Windows-based applications such as Windows 2008, Microsoft Exchange Server 2007, and Microsoft SQL Server 2008.

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    Cisco has developed an extensive array of routers that includes appliances designed to deliver the security, bandwidth, and availability demanded by organizations from small businesses to worldwide enterprises and service providers. Cisco routers include support for redundancy, transparent failthrough, and redundant power for improved fault tolerance and network availability. Progent can show you how to select and integrate Cisco routers to build a solid infrastructure for your network and to make it economical to expand as you support new users, start new offices, install new services, extend your network to customers and partners, and support an increasingly mobile workforce. Progent can provide expertise in a variety of routers powered by Cisco's IOS platform, such as Cisco's 800 series of small business VPN routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for the network core, plus legacy 1700 and 2600 Routers.

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    Microsoft Small Business Server is an affordable collection of server products that offers the foundation for a powerful but manageable information. The inter-connectivity requirements of the Microsoft .NET functions bundled with Microsoft Small Business Server 2011 requires an IT consultant with hands-on background and extensive experience in designing and implementing cohesive and comprehensive information technology systems. Progent's Microsoft-certified consultants have extensive experience with the technologies incorporated in Microsoft SBS 2011 and SBS 2008. This expertise ensures you success in deploying, managing, and servicing IT solutions powered by the SBS suite of servers and programs.

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    Progentís IT outsourcing packages offer affordable network support for small businesses. Whether it involves designing system architecture, setting up an in-house Help Desk or using an outside one, deploying an updated e-mail platform, monitoring your network, or building a web-based business solution, outsourcing your network engineering services can contain costs and eliminate uncertainties, allowing IT support budgets to increase in a more linear and manageable fashion than is feasible by assembling a bulky, knowledgeable in-house IT organization. Progentís Outsourcing White Paper and flyers tell you how Progent can help you create a secure and highly available network architecture for your critical business software powered by Microsoft Windows including Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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    Progent's consultants can assist you with every phase of Microsoft Azure integration including needs analysis, readiness assessment, system design, pre-production testing, deployment, automated administration, performance tuning, software license management, disaster recovery preparedness, security planning, and compliance validation. Progent can help you to configure and debug firewalls and VPN connections so that your clients can safely connect to Azure-based resources, and Progent's Microsoft-certified consultants can help you integrate key Microsoft technologies to work in the cloud including Microsoft Windows Server, Exchange, SQL and SharePoint. Progent can also assist your organization to create a hybrid cloud ecosystem that seamlessly integrates physical datacenters with Azure resources.

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    Progentís Microsoft certified consultants offer a variety of support services for Microsoft Dynamics GP. Microsoft Dynamics GP/Great Plains is a Microsoft accounting platform and business management solution based, like all Microsoft accounting tools, on the expandable and popular platform of Microsoft Windows technology. Dynamics GP 2010, the most recent edition of Microsoft financial products in the Dynamics GP family, provides a cost-effective tool for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Dynamics GP/Great Plains is simple to deploy and configure, and with its segmented approach you are able to license only the functions you currently require, with the ability to add clients and enlarge capabilities when necessary. Progentís Dynamics GP Software consulting experts can help you install, configure and manage Microsoft Dynamics GP 2010 and also earlier versions of Microsoft Dynamics GP.

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    Colocation data centers make it possible for companies to share enterprise-class data centers for hosting network hardware that supports vital applications and services. Progent's Microsoft and Cisco premier consultants can help your business with all aspects of your colocation strategy such as selecting and moving to a colo site, creating network topology, defining required equipment, on-premises and remote troubleshooting, establishing online system administration, and education your IT staff.

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    MS Office Communications Server delivers IM and presence in an extensible, world-class package featuring enhanced protection, transparent compatibility with other Microsoft software, an expandable, industry-standard development platform, and compliance with regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. The product allows lower costs and improved operational efficiencies, increased individual productivity, and better intellectual property protection. Microsoft Office Communications Server 2007 has been superseded by Lync Server, which in turn has been revamped and renamed Skype for Business. Progent's certified IM and Presence consultants can provide remote and onsite configuration support and mediation help for your Office Communications Server 2007 deployment and can assist you to evaluate the costs and benefits of upgrading to Skype for Business. Progent can also assist you to plan and execute an efficient upgrade that will add business value to your IT system

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    Cisco offers an extensive array of routers that includes appliances designed to deliver the security, bandwidth, and reliability required by customers from small offices to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved fault tolerance and system availability. Progent can help you choose and configure Cisco routers to establish a solid foundation for your IT system and to make it easy to expand as you add new users, open new offices, deploy new services, open your network to customers and partners, and manage an increasingly mobile workforce. Progent offers expertise in a range of routers based on the Cisco IOS platform, including Cisco's 800 family of small business routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 2900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, Cisco CRS Carrier Routing System for core Networks, as well as older 1700 and 2600 Series Routers.

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