For small and midsize companies located in Durham North Carolina, Progent provides help for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has delivered remote troubleshooting to companies in every state in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex connectivity issues, as well as the services of CISA and CISSP-certified security consultants to help with high-level security design and business continuity planning.
Progent's online technical support engineers represent exceptional leverage due to the fact that they have the real-world background and the sophisticated tools to resolve most information system issues rapidly. Efficient support lowers immediate expenses since service calls require a smaller number of billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your company saves even more with incidental expenses by minimizing or avoiding system downtime and related losses due to business disruption, upset customers and vendors, unproductive employees, and de-focused management.
Progent's pricing policy for remote help is structured to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you owe just for the support that you actually get. Unlike typical remote service companies, Progent imposes no service activation fee or minimum fees. Progent's one-minute granularity and clean policy for pricing save you from scenarios where speedy. minor fixes manage to turn into large bills. Progent's skill at disposing of technical issues efficiently results in your company spending less cash.
Progent's Online Technical Support Tools
Over the years, Progent has developed an arsenal of customized tools and proven processes which permit the maximum degree of efficiency for online consulting and repair for small and midsize company computer networks. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology enables the engineers of Progent's remote service group to connect to your computer system without violating network security.
Progent's powerful technical support reporting system stores detailed histories of the service that Progent's clients have been provided. Progent's team consultants have access to the specifics of assistance rendered to every client by every engineer. This history of issues and solutions is stored as an easily retrievable proprietary knowledge base that permits Progent's online technical experts to share their knowledge with the whole team to ensure that the quality of Progent's support services improves daily. Progent's advanced certifications and working associations with key industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and permit priority response from manufacturers' in-house support staff with the result that Progent's online service experts are able to find the most efficient resolutions quickly.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone services in Durham North Carolina or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network help, visit Immediate Emergency Support.
Remote Network Support Services Available from Progent
Progent's online support engineers offer advanced credentials in an extensive set of technologies. This breadth of capability allows Progent's consultants to tackle practically any emergency likely to take place in a small business information system. Certifications held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, and Design Professional.
To provide assistance to companies with mixed-operating system environments, Progent also provides the support of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Remote technical support services provided by Progent to companies in Durham include:
Special Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services address a wide array of information technology such as system infrastructure, email solutions, system and operational security, UNIX/Linux and Windows coexistence, virtual server products for server hardware economization and simplified management, and migration from older applications to current Windows or Linux-based solutions. Progent's group-based approach to solving technical issues enables fast escalation, when required, to consultants with task-relevant experience to tackle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can provide urgent online help for resolving anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Important Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for networking consultants, and certifies an individual's network technology knowledge at the master level. Cisco qualified CCIEs can deal with the most intractable issues associated with network planning, integration, maintenance, protection, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's internal engineers in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs offer excellent value because their deep expertise allows them to find solutions for even the most difficult problems rapidly. In typical instances, less experienced consultants can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting firms make Cisco CCIEs accessible to help small and medium sized businesses. Progent can provide fast phone access to a Cisco-qualified CCIE so you can get timely assistance for serious network issues that are crippling worker efficiency but are not within the comfort zone of your regular network support resources. Progent's Cisco CCIE support experts can communicate with your environment via state-of-the-art on-line support technology to provide quick, safe, and affordable analysis and repair.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's market leading selection of connectivity products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst Series switches, plus Virtual Private Network products.
Certified Windows Support
Progent's Microsoft-certified remote support experts offer computer problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of consulting professionals who can assist you with a broad variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 planning and configuration, Microsoft Teams consulting, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full range of online desktop support including Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified System Security Professionals
Progent's certified CISM and CISSP network security consultants can provide a variety of security services that can strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or assist you to recover quickly following a serious breach. Security solutions available from Progent cover in depth security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick recovery from virus and worm attacks; setting up firewalls; building safe architectures for remote and mobile access; defending your messaging system from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support to help companies of any size connect their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that utilize local resources along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud integration support services such as Microsoft 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent can provide the skills of seasoned online consulting professionals for special projects that small businesses often need. Progent's charges for longer-term consulting tasks are set based on the qualifications of the engineers required. Progent's background in these special fields of information technology allows customers to complete critical initiatives within budget and on time. Progent's special online consulting services include:
How Your Durham North Carolina Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk service offerings for small businesses with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are intended for small businesses who lack the budget to assemble and manage an in-house Help Desk Call Center but who need quick communication with a reliable Call Center with professional telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Help Desk Call Center or improving your existing organization, identifying or enhancing Help Desk software to handle the special requirements of your business, or providing occasional phone support personnel to supplement your existing Call Center team during demanding situations like software migrations, mass updates, or rolling out new applications.
Progent's Help Desk Call Center staff of experienced information technology professionals provides your computer users in Durham North Carolina rapid assistance from a large technical support group with years of background providing telephone-based consulting and remote diagnostics for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk the reputation as a major enabler of company performance, and Progent's target is to fix and not just record network issues.
Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting Group offers phone-based professional consulting expertise and education in key business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, custom programming, and training for Microsoft business applications including Microsoft CRM, MS Office Project, MS Office Word, and Microsoft Office Excel. To learn more information about Progent's consulting, customization, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Mac experts can support the creative aspect of Apple Mac environments by offering phone-based help support and education in imaging, sound, and motion video. Progent's support professionals can provide help in a range of Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common projects such as capturing or digitizing audio or video or configuring an audio/video production lab.
Remote Network Monitoring Services
Progent can provide companies in Durham North Carolina online network monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent for your business so your IT support is proactive and automated. By spotting possible issues before they cause network outages, system monitoring can ward off disruptive and costly network breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or networks that incorporate a variety of operating systems.
To contact Progent about urgent online assistance with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State