For small and midsize companies in Durham North Carolina, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Windows technology. Progent has provided remote support to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure problems, plus the assistance of CISA and CISM-certified security engineers to handle high-level security design and disaster recovery planning.
Progent's remote technical support engineers offer exceptional leverage because they have the real-world background and the sophisticated technology to resolve the majority of network problems rapidly. This reduces immediate expenses because solutions require fewer billable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your organization benefits additionally with incidental expenses by minimizing or eliminating network downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's pricing policy for remote help is structured to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. In contrast to typical remote service companies, Progent asks for no startup surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing do away with situations where speedy. minor fixes manage to turn into big tabs. Progent's penchant for solving problems efficiently results in your company spending less money.
Progent's Online Technical Support Technologies
Over the years, Progent has developed a collection of optimized technologies and field-proven processes which promote the maximum degree of efficiency for remote engineering help and troubleshooting for small company computer networks. Progent offers safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access permits the engineers of Progent's online support team to communicate with your environment without breaching system security.
Progent's powerful customer support reporting system keeps detailed histories for the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of all help rendered to every customer by any Progent engineer. This database of anomalies and repairs is structured as an easily accessible proprietary knowledge base that allows Progent's remote support engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and close associations with major vendors including Cisco and Microsoft make available other vast technical knowledge bases and permit priority response from manufacturers' internal support staff so Progent's remote consulting specialists are able to find the most efficient solutions in the least time.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Durham North Carolina or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for IT support, go to Immediate Urgent Support.
Online Network Support Services Available from Progent
Progent's online consulting professionals possess advanced credentials in a comprehensive array of products and technologies. This wide range of technical skills allows Progent's consultants to tackle virtually any problem that may occur in a small company information system. Credentials earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, and Design Associate.
To provide assistance to businesses with multi-OS environments, Progent also offers the support of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Online support Offered by Progent to small businesses in Durham include:
Special Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a broad array of computer technology including network infrastructure, messaging systems, system and process security, UNIX and Microsoft Windows integration, virtual server products for server economization and easy management, and transitioning from legacy applications to current Microsoft Windows or Linux-based environments. Progent's team-based approach to solving network problems enables fast escalation, if necessary, to consultants with appropriate experience to handle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can provide emergency online help for resolving problems affecting UNIX/Linux networks based on popular derivatives of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- SUSE Linux
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure engineers, and indicates a person's networking skills at the master level. Cisco CCIEs know how to deal with even the most complex problems associated with network infrastructure design, installation, maintenance, security, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing problems with IOS network administration tools and developing workarounds or identifying software patches. Cisco CCIEs offer excellent cost-effectiveness since their broad experience allows them to solve even the most complex problems quickly. In many cases, less experienced service providers can wrestle for hours or days with identical problems that a CCIE can dispose of in a few minutes.
Few consulting organizations make Cisco CCIEs available to assist small and medium sized businesses. Progent can provide fast phone contact with a CCIE so you can get urgent assistance for severe network infrastructure problems that are lowering business productivity but are beyond the experience of your local computer service resources. Progent's CCIE support experts can tie into your computer system via state-of-the-art on-line support tools to perform quick, secure, and affordable diagnosis and repair.
Progent's CCIEs offer assistance with the complete line of Cisco's top-selling family of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as VPN solutions.
Authorized Windows Expertise
Progent's Microsoft-certified remote service professionals can provide computer system troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help your company with a broad variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server 2019 planning and integration, Microsoft Teams integration, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of online PC desktop support such as Microsoft Windows 7 integration, moving to 64-bit workstation applications, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a variety of system protection services that can bolster the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help your business to recover quickly following a damaging penetration. Security consulting services available from Progent include: thorough network security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious assaults; configuring firewalls; establishing safe mechanisms for off-site and mobile connectivity; guarding your email infrastructure against spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting support to help businesses of any size connect their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine on-premises IT assets along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Microsoft 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over two decades of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the services of seasoned remote consulting experts for contract projects that small businesses frequently need. Billing rates for longer-term development or consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these special areas of computer technology enables clients to complete major initiatives within budget and on time. Progent's special online engineering solutions include:
How Your Durham North Carolina Company Can Contact Progent's Online Support Experts
Help Desk Call Center Support
Progent's Call Center service options for small businesses with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Call Center services are a convenient solution for smaller companies who lack the resources to assemble and manage an internal Call Center but who want quick response from an efficient Help Desk with professional telephone assistance plus the available expertise to escalate complex problems to advanced engineers.
Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the top PSA platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center consulting services can aid you in building an effective new Help Desk Call Center or enhancing your established one, selecting or modifying Call Center software to handle the special demands of your corporation, or adding occasional phone support personnel to reinforce your existing Call Center group to deal with demanding events like software transitions, mass upgrades, or installing new applications.
Progent's Help Desk staff of seasoned network experts offers your customers in Durham North Carolina immediate communication with an efficient technical support resource with years of experience delivering phone support and online repair service for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk the reputation as a key contributor to company success, and Progent's policy is to resolve and not simply document IT problems.
Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting Group can supply online advanced engineering expertise and training in specific business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for Microsoft applications including Microsoft CRM, MS Project, MS Word, and Microsoft Excel. To find out more about Progent's expertise, custom programming, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac consultants can promote the artistic facets of Apple Mac systems by delivering remote help support and training in imaging, audio, and motion video. Progent's support professionals can provide expertise in a range of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special projects like scanning or digitizing audio/video or configuring an audio/video production facility.
Remote Network and Server Monitoring Services
Progent offers businesses in Durham North Carolina online network monitoring support powered by Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to accommodate your business so your IT support is proactive rather than reactive. By anticipating emerging trouble spots before they expand into network outages, system monitoring can ward off disruptive and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments powered by a combination of OS platforms.
To contact Progent about urgent phone-based support with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State