For small and midsize companies located in Durham or anywhere in the state of North Carolina, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE network specialists for challenging infrastructure problems, plus the services of CISSP and CISM-accredited security engineers to handle high-level security design and business continuity planning.
Progent's remote support engineers offer exceptional value due to the fact that they are equipped with the real-world experience and the advanced technology to solve the majority of network issues quickly. This lowers immediate expenses since solutions accumulate fewer chargeable minutes. Online support also avoids the expense of dispatching a consultant to your site. Your organization saves even more in indirect expenses by reducing or avoiding system outages and related costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives.
Progent's billing policy for online help is designed to get the most out of your IT service investment. Progent bills by the minute for telephone-based assistance, so you pay only for the support that you actually get. In contrast to many online support companies, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and simple model for pricing avoid scenarios where fast solutions somehow turn into large invoices. Progent's skill at solving problems efficiently results in your company conserving money.
Progent's Remote Support Tools
Over the years, Progent has refined a set of customized technologies and proven methodologies that allow the maximum level of effectiveness for remote help and repair for small and midsize company IT systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology permits the engineers of Progent's online support team to interface to your system without violating system security.
Progent's powerful customer support database application includes extensive documentation describing all service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the specifics of support rendered to every Progent customer by every consultant. This history of trouble tickets and repairs is stored as a quickly accessible proprietary database that permits Progent's online support engineers to share their knowledge company-wide to make sure that the value of Progent's support grows over time. Progent's advanced accreditations and working relationships with important vendors including Cisco and Microsoft make available other massive technical support databases and allow quick access to vendors' internal support staff with the result that Progent's online service specialists are able to find optimal resolutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Durham or anywhere in North Carolina or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.
Remote Technical Support Services Provided by Progent
Progent's remote support professionals offer advanced credentials in a comprehensive array of products and technologies. This broad scope of IT skills allows Progent's engineers to manage virtually any crisis likely to crop up in a small business network. Credentials earned by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To support companies with mixed-operating system networks, Progent also offers the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online technical services available from Progent to small businesses in Durham and anywhere in the state of North Carolina include:
Special Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a broad spectrum of computer technology such as network infrastructure, email systems, network and operational security, UNIX/Linux and Windows integration, VMware products for server hardware consolidation and simplified administration, and transitioning from older systems to current Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to solving network problems enables fast escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This expedites solutions of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can provide emergency remote help for analyzing problems affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE credential is the top recognition for networking consultants, and indicates a person's networking knowledge at the expert level. CCIEs know how to handle even the most intractable problems occurring in network infrastructure design, installation, maintenance, protection, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal support staff in analyzing anomalies with IOS network administration utilities and developing workarounds or locating program patches. CCIEs provide exceptional cost-effectiveness because their deep expertise enables them to resolve the most difficult problems quickly. In common instances, less seasoned consultants can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting organizations make CCIEs accessible to help small and mid-size companies. Progent offers quick telephone access to a CCIE so you can receive urgent help for serious network issues that are lowering worker efficiency but are beyond the experience of your local computer maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can communicate with your computer system using state-of-the-art on-line support technology in order to provide fast, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's top-selling selection of networking appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus VPN products.
Authorized MS Windows Experts
Progent's Microsoft-qualified online support professionals offer computer system repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can help your company with a wide range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2013 design,
Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 migration,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of online desktop services such as Microsoft Windows 7 migration support, preparing for to 64-bit desktop applications, configuring Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's accredited CISSP, ISSAP, and CISM security engineers offer a variety of security services to enhance the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or help your business to recover quickly following a serious penetration. Security consulting services available from Progent include: in depth network security audits using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm assaults; configuring firewalls; building safe architectures for off-site and mobile access; guarding your email system from spam and directory harvest attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help companies of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine physical IT assets along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud migration services that include Office 365 integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent can provide the skills of world-class online consulting professionals for special projects that small companies often request. Progent's charges for longer-term consulting projects are determined according to the qualifications of the consultants required. Progent's background in these special fields of computer technology allows clients to complete major initiatives economically and on schedule. Progent's special remote engineering services include:
How Your Durham Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk support programs for small and midsize businesses with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are well suited for small organizations who don't have the resources to assemble and manage an in-house Help Desk Call Center but who require fast communication with an effective Call Center with professional telephone support plus the available expertise to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Call Center is intended for larger businesses and acts as a seamless extension of your established Call Center staff. Progent's Virtual Help Desk Call Center can act as an escalation resource for the toughest computer system issues, or be ready in hectic circumstances when your regular resources are swamped.
Progent's Call Center consulting expertise can assist you in creating an efficient new Help Desk or revamping your current one, selecting or customizing Call Center software products to address the particular requirements of your company, or providing temporary phone support personnel to reinforce your internal Help Desk group to deal with unusually busy scenarios like software transitions, major updates, or installing brand new applications.
Progent's Call Center staff of seasoned network professionals offers your computer users in Durham or anywhere in the state of North Carolina instant communication with a reliable network service resource with substantial background providing phone support and online troubleshooting for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center recognition as a significant driver of company efficiency, and Progent's policy is to fix instead of merely record IT problems.
Applications Support: Education, Development, and Integration
Progent's Applications Experts Group can supply online professional engineering expertise and education in specific application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft Word, and MS Excel. For more information on Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac professionals can promote the creative facets of Apple Mac systems by delivering remote help services and education in graphics, sound, and video. Progent's support professionals offer assistance in a range of Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special procedures like capturing or digitizing audio/video or setting up an audio/video production facility.
Online Network and Server Monitoring Support
Progent offers companies in Durham, or anywhere in the state of North Carolina, remote network and server monitoring support powered by MS System Center Operations Manager network monitoring and reporting, adapted by Progent to fit your business so your computer maintenance is proactive and automated. By uncovering potential issues before they result in network outages, system monitoring can avoid disruptive and costly service crises. Progent can also deploy system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks that support a combination of OS platforms.
To get in touch with Progent about urgent online assistance with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent.