For small and midsize companies located in Durham or anywhere in the state of North Carolina, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE network specialists for challenging infrastructure problems, plus the services of CISSP and CISM-accredited security engineers to handle high-level security design and business continuity planning.
Progent's remote support engineers offer exceptional value due to the fact that they are equipped with the real-world experience and the advanced technology to solve the majority of network issues quickly. This lowers immediate expenses since solutions accumulate fewer chargeable minutes. Online support also avoids the expense of dispatching a consultant to your site. Your organization saves even more in indirect expenses by reducing or avoiding system outages and related costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives.
Progent's billing policy for online help is designed to get the most out of your IT service investment. Progent bills by the minute for telephone-based assistance, so you pay only for the support that you actually get. In contrast to many online support companies, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and simple model for pricing avoid scenarios where fast solutions somehow turn into large invoices. Progent's skill at solving problems efficiently results in your company conserving money.
Progent's Remote Support Tools
Over the years, Progent has refined a set of customized technologies and proven methodologies that allow the maximum level of effectiveness for remote help and repair for small and midsize company IT systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology permits the engineers of Progent's online support team to interface to your system without violating system security.
Progent's powerful customer support database application includes extensive documentation describing all service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the specifics of support rendered to every Progent customer by every consultant. This history of trouble tickets and repairs is stored as a quickly accessible proprietary database that permits Progent's online support engineers to share their knowledge company-wide to make sure that the value of Progent's support grows over time. Progent's advanced accreditations and working relationships with important vendors including Cisco and Microsoft make available other massive technical support databases and allow quick access to vendors' internal support staff with the result that Progent's online service specialists are able to find optimal resolutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Durham or anywhere in North Carolina or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.
Remote Technical Support Services Provided by Progent
Progent's remote support professionals offer advanced credentials in a comprehensive array of products and technologies. This broad scope of IT skills allows Progent's engineers to manage virtually any crisis likely to crop up in a small business network. Credentials earned by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To support companies with mixed-operating system networks, Progent also offers the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online technical services available from Progent to small businesses in Durham and anywhere in the state of North Carolina include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a broad spectrum of computer technology such as network infrastructure, email systems, network and operational security, UNIX/Linux and Windows integration, VMware products for server hardware consolidation and simplified administration, and transitioning from older systems to current Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to solving network problems enables fast escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This expedites solutions of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can provide emergency remote help for analyzing problems affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE certification is the premier accreditation for network infrastructure professionals, and certifies a person's networking skills at the expert level. Cisco qualified CCIEs know how to deal with the most difficult issues associated with network planning, installation, administration, protection, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS network administration utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs offer excellent value because their broad expertise allows them to solve the most difficult problems rapidly. In typical cases, less qualified consultants can struggle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service firms make Cisco-qualified CCIEs available to help small and mid-size companies. Progent can provide fast telephone access to a Cisco CCIE so you can receive timely assistance for severe network problems that are lowering business efficiency but are beyond the comfort zone of your local computer service personnel. Progent's Cisco-qualified CCIE support experts can interface to your network via state-of-the-art remote troubleshooting technology to perform efficient, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's market leading selection of networking devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network solutions.
Authorized Windows Support
Progent's Microsoft-certified remote service professionals offer computer system repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can help you with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server design,
Skype for Business planning and deployment support, Lync Server integration and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of online PC desktop consulting and support services including Windows 7 migration help, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's qualified CISSP, ISSAP, and CISM security consultants can provide a variety of system protection solutions that can improve the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your business to recover rapidly following a serious penetration. Security support services offered by Progent cover in depth network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; fast recovery from virus and worm assaults; installing firewalls; establishing secure techniques for off-site and mobile connectivity; guarding your email system from spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support to help organizations of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that combine physical IT assets as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of world-class online consulting experts for special IT projects that small businesses often need. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these important fields of information technology allows customers to execute critical initiatives economically and on time. Progent's special remote consulting services include:
How Your Durham Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Help Desk Call Center programs for small companies with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk outsourcing support services are intended for smaller organizations who lack the money or time to support an internal Help Desk but who need fast response from an effective Call Center with proficient phone assistance as well as the available expertise to escalate the most challenging problems to high-level engineers.
Progentís Virtual Help Desk is designed for bigger businesses and operates as a transparent extension of your existing Call Center team. Progent's Virtual Call Center can serve as an escalation alternative for the toughest computer system challenges, or be ready in those situations when your regular resources are too busy.
Progent's Help Desk Call Center consulting support can assist you in creating an effective new Call Center or enhancing your current one, identifying or modifying Help Desk Call Center software products to meet the particular demands of your corporation, or providing temporary phone support personnel to reinforce your internal Help Desk Call Center resources during unusually busy events such as software transitions, mass updates, or installing brand new applications.
Progent's Help Desk team of seasoned network experts provides your computer users in Durham or anywhere in the state of North Carolina quick assistance from a dependable support group with years of experience delivering telephone-based support and online repair service for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center recognition as a key contributor to business success, and Progent's goal is to fix and not simply record network problems.
Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Group provides phone-based professional consulting expertise and training in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office Word, and Office Excel. To learn additional information on Progent's consulting, custom development, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac professionals can nurture the creative aspect of Mac computing by providing phone-based consulting services and training in imaging, sound, and motion video. Progent's support professionals offer help in a range of Apple Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with special procedures such as scanning or digitizing audio or video or integrating an audio/video post production lab.
Online Network Monitoring Support
Progent offers companies in Durham, or anywhere in the state of North Carolina, remote computer system monitoring support based on Microsoft Operations Manager network monitoring, customized by Progent to fit your environment so that your IT maintenance is proactive and automated. By anticipating possible trouble spots before they expand into full-scale emergencies, proactive monitoring can ward off stressful and costly information system failures. Progent can also provide help with system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that incorporate a mix of operating systems.
To get in touch with Progent about urgent remote expertise with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.