For small and midsize businesses located in Durham or anywhere in North Carolina, Progent provides help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft platforms. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, as well as the assistance of CISSP-certified security consultants to help with high-level security design and disaster recovery preparedness.
Progent's remote support services represent excellent leverage because they have the real-world background and the advanced technology to resolve the majority of information system problems quickly. This reduces direct costs because solutions require fewer chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your location. Your company benefits additionally in indirect costs by minimizing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management.
Progent's billing policy for remote support is designed to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you are billed only for the support that you receive. Unlike many remote service organizations, Progent asks for no startup charge or minimum payments. Progent's one-minute granularity and clean policy for pricing avoid scenarios where quick repairs manage to turn into major bills. Progent's penchant for solving technical issues efficiently translates into your company spending less cash.
Progent's Remote Support Tools
Through years of experience, Progent has developed an arsenal of optimized tools and field-proven processes that allow the highest level of efficiency for online engineering help and repair for small and midsize company information systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity allows the staff of Progent's online support team to link to your company's network remotely without compromising network security.
Progent's advanced technical support database system stores comprehensive histories for the support that Progent's clients have received. Progent's staff service personnel have the benefit of the details of services delivered to every customer by every Progent consultant. This archive of trouble tickets and repairs is organized as an easily accessible internal knowledge base that allows Progent's online technical professionals to share their experiences company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and close associations with key industry leaders including Cisco and Microsoft make available additional extensive technical support databases and permit priority access to vendors' internal support staff with the result that Progent's online consulting experts are able to come up with the most efficient solutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Durham or anywhere in North Carolina or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT help, go to Immediate Emergency Support.
Phone-based Network Support Services Available from Progent
Progent's phone-based technical service professionals possess credentials in a comprehensive set of products and technologies. This broad range of technical skills allows Progent's consultants to handle practically any problem likely to occur in a small or midsize business information system. Certificates awarded to Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, CCDA and CCDP.
To support clients with multi-platform environments, Progent also provides access to engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Phone-based technical support services Offered by Progent to customers in Durham and anywhere in the state of North Carolina include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services cover a wide spectrum of information technology including network architecture, messaging systems, network and process security, UNIX/Linux and Windows coexistence, VMware products for server consolidation and simplified administration, and transitioning from older applications to the latest MS Windows or Linux-based environments. Progent's team-based approach to resolving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can provide urgent remote assistance for resolving problems within UNIX/Linux networks powered by popular versions of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking consultants, and validates a person's network technology skills at the expert level. CCIEs know how to handle the most stubborn issues encountered in network infrastructure planning, integration, management, protection, and problem solving. Cisco CCIEs operate closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network administration tools and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their depth of expertise enables them to resolve the most intractable problems quickly. In many instances, less experienced service providers can struggle for many hours or even days with identical problems that a Cisco CCIE can fix in minutes.
Few service organizations make CCIEs accessible to help small and medium sized companies. Progent can provide quick telephone contact with a Cisco authorized CCIE so your company can receive urgent support for serious network infrastructure issues that are hurting business efficiency but are beyond the comfort zone of your local network service resources. Progent's Cisco-qualified CCIE consultants can interface to your network via sophisticated remote troubleshooting tools in order to perform quick, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of networking products including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst family switches, as well as VPN technology.
Authorized Windows Expertise
Progent's Microsoft-certified remote service professionals can deliver computer repair and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help you with a wide variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2013 design,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of online desktop support such as Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, integrating Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Qualified Network Security Experts
Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a range of system protection solutions to strengthen the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against assaults or assist you to recover quickly after a serious breach. Security consulting services available from Progent cover in depth security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick cleanup after malicious attacks; setting up firewalls; building secure techniques for remote and mobile access; protecting your email system against viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help organizations of any size integrate their networks with leading public clouds including Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that utilize on-premises IT assets along with cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent can provide the services of seasoned online consulting experts for special projects that small businesses frequently request. Progent's charges for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important areas of information technology allows customers to execute major projects within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Durham Company Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Help Desk Call Center service offerings for small businesses with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk outsourcing services are designed for small companies who don't have the resources to build and maintain an in-house Call Center but who want quick response from a reliable Help Desk with proficient phone support plus the in-depth expertise to escalate the most challenging tasks to advanced consultants.
Progentís Virtual Help Desk Call Center is designed for larger companies and acts as a transparent extension of your current Call Center organization. Progent's Virtual Call Center can serve as an escalation alternative to resolve complex technical issues, or be available in hectic circumstances when your regular support engineers are swamped.
Progent's Call Center consulting expertise can guide you in establishing an efficient new Help Desk or improving your current one, evaluating or customizing Call Center software products to address the special demands of your company, or adding occasional phone support personnel to work with your in-house Call Center team to handle high-demand situations such as software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of veteran network professionals gives your computer users in Durham or anywhere in the state of North Carolina quick access to a dependable support resource with substantial experience offering telephone-based consulting and remote repair service for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk recognition as a key contributor to business productivity, and Progent's policy is to solve and not merely record IT issues.
Applications Support: Training, Programming, and Integration
Progent's Applications Consulting staff provides online advanced engineering support and training in key business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for Microsoft business applications such as CRM, Office Project, Microsoft Office Word, and Microsoft Office Excel. To find out more information on Progent's expertise, custom programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac professionals can nurture the artistic elements of Macintosh computing by delivering remote consulting services and training in imaging, audio, and video. Progent's consultants offer expertise in a variety of Macintosh creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special projects like capturing or digitizing audio/video or building an audio/video production facility.
Remote Network Monitoring Support
Progent can provide companies in Durham, or anywhere in the state of North Carolina, online network and server monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent for your business so your computer support is proactive rather than reactive. By exposing potential issues before they expand into downtime, proactive monitoring can head off disruptive and expensive network breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks that support a mix of OS platforms.
To contact Progent about emergency remote assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent.