Expanding your at-home workforce can have a major effect on network architecture, security, and company workflows. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, administer, tune, and debug IT environments that incorporate a remote workforce. Progent can help your Durham company to pick the appropriate tools and follow leading practices in creating and maintaining a secure virtual office ecosystem for teleworkers that facilitates teamwork and delivers top value. Progent can provide support services that go from on demand guidance for getting you past occasional IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent can assist Durham, North Carolina companies to succeed with any aspect of creating a high-performing work-at-home environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk augmentation, endpoint security, backup/restore solutions, and centralized management.

VoIP Integration for an At-Home Workforce
Extending the corporate phone environment to include telecommuters is vital to maintaining an effective work-at-home solution. A variety of cloud-based VoIP products are popular with small and mid-size businesses to server teleworkers. Many larger organizations depend on Cisco's modern or older products for IP voice solutions. Progent can assist businesses of any size to design or maintain a remote VoIP environment that delivers the versatility, transparency and protection required for teleworkers. Progent's Cisco-certified CCIE Voice experts offer high-level support to assist organizations optimize their current Cisco VoIP environments to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced telephony capabilities to devices such as VoIP phones, media processing products, Voice over IP gateways, and multimedia software deployed across the network. CUCM manages additional combined media services like messaging, video conferencing, and customer interaction networks. For more information about Progent's CUCM support, visit Cisco Unified Communications Manager consultants.
  • Cisco CallManager is Cisco's legacy call-processing software and has been superseded by CUCM. Progent can assist you to support your existing CallManager environment or migrate smoothly to Cisco's current IP telephony products. To learn about Progent's expertise for Cisco CallManager and Cisco's other early VoIP products, visit CallManager consulting.
  • Cisco IP Gateways provide connectivity with PSTN networks and with users operating beyond the corporate perimeter like telecommuters. Progent can provide expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series and for current Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to update your wide area network architecture to work with these solutions and deliver online integration and debugging services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient telecommuter environment for your Durham, North Carolina company, call 1-800-993-9400 or visit Contact Progent.