Expanding your telecommuter workforce can have a major effect on IT architecture, security, and corporate culture. Progent has 20 years of experience helping SMBs to plan, deploy, manage, tune, and troubleshoot IT environments that support at-home workers. Progent can help your Durham company to pick the appropriate tools and adhere to best practices in creating and operating a safe virtual office ecosystem for teleworkers that promotes teamwork and returns top business value. Progent can provide support services ranging from on demand expertise for getting you over challenging technical bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent can assist Durham, North Carolina organizations to succeed with any facet of creating a high-functioning work-from-home environment by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, security and compliance, backup/restore solutions, and centralized management.

VoIP Solutions for Telecommuters
Expanding the business phone environment to accommodate teleworkers is critical to supporting an effective work-at-home solution. A broad range of cloud-based VoIP products are used by SMBs to server telecommuters. Many enterprises depend on Cisco's modern or legacy platforms for IP voice management. Progent can help organizations of all sizes to design or maintain a telecommuter IP voice service that delivers the versatility, convenience and security required for telecommuters. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to assist organizations optimize their current Cisco IP voice environments to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (CUCM) delivers advanced telephony features to devices like VoIP phones, media processing products, VoIP gateways, and mixed media applications used across the network. CUCM manages other combined media services such as messaging, voice/video conferencing, and customer interaction networks. For details about Progent's Unified Communications Manager support, see Cisco Unified Communications Manager consulting services.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by CUCM. Progent's consultants can help you to maintain your current CallManager deployment or migrate smoothly to Cisco's modern IP telephony products. To find out about Progent's expertise for Cisco CallManager and Cisco's other early VoIP platforms, see CallManager consulting.
  • Cisco IP Gateways provide integration with PSTN networks and with clients working outside the corporate perimeter such as telecommuters. Progent offers consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products and for current Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your wide area network architecture to work with these solutions and provide on-demand deployment and debugging services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing an efficient telecommuter environment for your Durham, North Carolina business, phone 1-800-993-9400 or refer to Contact Progent.