Expanding your telecommuter workforce can have a significant effect on IT architecture, security, and company culture. Progent has two decades of experience assisting SMBs to plan, configure, manage, tune, and debug IT environments that support a remote workforce. Progent can help your Durham organization to select the appropriate technologies and adhere to best practices in creating and operating a safe virtual solution for teleworkers that promotes teamwork and returns maximum business value. Progent can provide support services ranging from on demand expertise for getting you past challenging IT roadblocks to full project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can help Durham, North Carolina businesses to with any facet of creating a high-performing telecommuting ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, endpoint security, backup/restore solutions, and streamlined management.

IP Voice Solutions for At-Home Workers
Extending the business phone system to accommodate remote users is critical to supporting a productive at-home workforce. A variety of cloud-centric IP voice platforms are used by SMBs to server teleworkers. Many larger organizations depend on Cisco's modern or legacy products for IP voice solutions. Progent can help organizations of all sizes to plan or maintain a telecommuter VoIP environment that delivers the versatility, transparency and security needed for teleworkers. Progent's Cisco-certified CCIE Voice experts can provide high-level support to help businesses tune their existing Cisco IP voice systems to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends enterprise IP telephony features to devices such as IP phones, media processing products, Voice over IP gateways, and multimedia applications used throughout the network. CUCM supports other mixed media services such as unified messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's CUCM support, see CUCM consultants.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM. Progent can assist you to maintain your current CallManager deployment or migrate smoothly to Cisco's current IP telephony solutions. To find out about Progent's support services for CallManager and Cisco's other older IP voice products, visit CallManager consulting services.
  • Cisco IP Gateways enable connectivity with PSTN networks and with users working outside the corporate perimeter such as telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 series as well as for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Additional VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to enhance your wide area network infrastructure to support these VoIP solutions and provide as-needed deployment and troubleshooting expertise.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing a productive telecommuter solution for your Durham, North Carolina organization, call 1-800-993-9400 or refer to Contact Progent.