Enlarging your remote workforce may have a significant effect on network infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of background helping SMBs to plan, configure, administer, tune, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Durham company to pick the right tools and adhere to leading practices in building and maintaining a secure virtual solution for telecommuters that facilitates teamwork and delivers top business value. Progent can provide support services ranging from as-needed guidance for getting you over occasional IT roadblocks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent's consultants can help Durham, North Carolina organizations to with any facet of creating a high-functioning work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, security and compliance, data protection solutions, and unified management.

IP Voice Solutions for Teleworkers
Extending the corporate PBX system to accommodate telecommuters is critical to supporting a productive work-at-home solution. A broad range of cloud-based IP voice platforms are popular with small and mid-size businesses to server remote users. Many larger organizations depend on Cisco's modern or older platforms for VoIP management. Progent can assist businesses of any size to design or maintain a telecommuter VoIP service that provides the versatility, transparency and protection required for remote users. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to help organizations optimize their current Cisco IP voice environments to support a growing at-home workforce.

  • Cisco Unified Communications Manager (CUCM) extends enterprise IP telephony capabilities to devices like VoIP phones, media processing products, VoIP gateways, and multimedia applications used across the network. CUCM manages additional mixed media services such as messaging, voice/video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager expertise, see CUCM consultants.
  • CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM. Progent's consultants can help your company to maintain your existing CallManager deployment or migrate efficiently to Cisco's current IP telephony solutions. To learn about Progent's support services for Cisco CallManager and Cisco's other legacy VoIP platforms, refer to Cisco CallManager consulting.
  • Cisco IP Gateways enable connectivity with public telephony networks and with clients working beyond the corporate firewall like at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your WAN architecture to support these VoIP solutions and provide online deployment and debugging services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining an efficient work-from-home environment for your Durham, North Carolina organization, call 1-800-993-9400 or refer to Contact Progent.