Enlarging your telecommuter workforce can have a significant impact on IT infrastructure, cybersecurity, and company workflows. Progent has two decades of background helping businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Durham organization to pick the appropriate tools and adhere to leading practices in building and operating a safe virtual office solution for teleworkers that promotes teamwork and returns top value. Progent can provide services that go from as-needed expertise for getting you over challenging technical roadblocks to comprehensive project management to help you carry out mission-critical tasks.
Progent can assist Durham, North Carolina organizations to succeed with any facet of building a high-performing telecommuting environment by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, Help Desk augmentation, cybersecurity, backup/restore solutions, and streamlined management.
VoIP Solutions for Telecommuters
Extending the corporate PBX system to accommodate telecommuters is critical to supporting an effective work-at-home solution. A broad range of cloud-based VoIP products are popular with SMBs to support telecommuters. Many enterprises depend on Cisco's current or legacy platforms for VoIP management. Progent can assist organizations of any size to design or tune a telecommuter IP voice service that delivers the versatility, transparency and security needed for remote users. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to assist businesses optimize their current Cisco IP voice environments to support an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end telephony capabilities to devices such as IP phones, media processing products, Voice over IP gateways, and mixed media applications used throughout the network. Unified Communications Manager manages other combined media services like messaging, voice/video conferencing, and customer interaction networks. For details about Progent's CUCM expertise, see CUCM expertise.
- CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist you to maintain your current CallManager environment or upgrade efficiently to Cisco's modern IP telephony products. To find out about Progent's expertise for Cisco CallManager and Cisco's other older IP voice products, refer to CallManager consulting.
- Cisco IP Gateways provide connectivity with public telephony networks and with users operating outside the corporate perimeter
such as telecommuters. Progent offers consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
- Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to expand your WAN architecture to work with these VoIP solutions and deliver on-demand integration and troubleshooting expertise.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing an efficient work-from-home environment for your Durham, North Carolina organization, phone 1-800-993-9400 or visit Contact Progent.