Enlarging your remote workforce can have a major impact on network architecture, security, and company workflows. Progent has 20 years of experience helping SMBs to plan, configure, administer, tune, and troubleshoot IT networks that support a remote workforce. Progent can help your Durham organization to select the right technologies and follow best practices in creating and maintaining a safe virtual ecosystem for telecommuters that promotes collaboration and returns top business value. Progent offers services that go from as-needed guidance for helping you over challenging technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can help Durham, North Carolina organizations to succeed with any aspect of building a high-functioning telecommuting ecosystem by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk augmentation, cybersecurity, data protection solutions, and streamlined management.

IP Voice Solutions for Teleworkers
Extending the company PBX environment to include telecommuters is vital to maintaining an effective work-at-home solution. A broad range of cloud-centric digital PBX products are used by small and mid-size businesses to support telecommuters. Many larger organizations rely on Cisco's current or legacy platforms for IP voice management. Progent can assist businesses of any size to design or tune a telecommuter IP voice environment that provides the versatility, transparency and protection needed for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to help organizations optimize their current Cisco IP voice systems to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (CUCM) delivers enterprise IP telephony features to devices like VoIP phones, media processing platforms, Voice over IP gateways, and multimedia apps used across the network. CUCM manages additional mixed media services such as messaging, video conferencing, and team collaboration networks. For details about Progent's CUCM expertise, refer to Cisco Unified CM expertise.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by CUCM. Progent can assist you to support your existing CallManager deployment or migrate efficiently to Cisco's modern IP telephony products. For details about Progent's support services for CallManager and Cisco's other legacy IP voice platforms, refer to CallManager expertise.
  • Cisco IP Gateways enable integration with public telephony networks and with users working outside the corporate firewall like at-home workers. Progent can provide consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 product lines as well as for current Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
  • Additional VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to expand your wide area network architecture to support these VoIP solutions and deliver as-needed integration and troubleshooting expertise.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing a productive work-from-home solution for your Durham, North Carolina organization, call 1-800-993-9400 or refer to Contact Progent.