Expanding your at-home workforce may have a major effect on network infrastructure, security, and company processes. Progent has 20 years of experience helping SMBs to plan, configure, administer, tune, and troubleshoot IT environments that support at-home workers. Progent can assist your Durham organization to pick the appropriate tools and adhere to best practices in creating and operating a secure virtual ecosystem for teleworkers that facilitates teamwork and delivers top business value. Progent offers services ranging from as-needed expertise for helping you past occasional IT roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent's consultants can help Durham, North Carolina businesses to succeed with any aspect of creating a high-performing work-from-home ecosystem by providing infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, data security, data protection solutions, and unified management.

IP Voice Integration for an At-Home Workforce
Expanding the corporate PBX system to accommodate telecommuters is vital to maintaining a productive work-at-home solution. A broad range of cloud-based IP voice platforms are popular with small and mid-size businesses to server remote users. Many larger organizations rely on Cisco's current or legacy platforms for IP voice management. Progent can assist businesses of all sizes to plan or maintain a telecommuter IP voice environment that delivers the flexibility, transparency and security needed for remote users. Progent's Cisco-certified CCIE IP Voice consultants can provide high-level support to help organizations tune their current Cisco IP voice environments to handle a growing remote workforce.

  • Cisco Unified Communications Manager (CUCM) extends high-end IP telephony capabilities to devices like VoIP phones, media processing platforms, Voice over IP gateways, and mixed media apps used throughout the network. Unified Communications Manager manages other combined media services like unified messaging, voice/video conferencing, and customer collaboration networks. For details about Progent's CUCM support, visit CUCM consultants.
  • CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent can help you to support your existing CallManager environment or upgrade efficiently to Cisco's current IP telephony solutions. For details about Progent's support services for CallManager and Cisco's other older IP voice platforms, visit Cisco CallManager expertise.
  • Cisco IP Gateways provide connectivity with PSTN networks and with clients operating beyond the corporate firewall such as at-home workers. Progent can provide consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products as well as for current Cisco SIP gateways. See Cisco SIP gateway integration expertise.
  • Other VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to enhance your wide area network architecture to support these VoIP solutions and provide on-demand integration and debugging services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Durham, North Carolina company, call 1-800-993-9400 or refer to Contact Progent.

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