Enlarging your at-home workforce may have a significant effect on IT infrastructure, security/compliance, and corporate culture. Progent has 20 years of experience helping SMBs to plan, deploy, administer, optimize, and debug IT networks that incorporate at-home workers. Progent can assist your Durham organization to pick the appropriate technologies and adhere to best practices in creating and maintaining a safe virtual ecosystem for telecommuters that promotes teamwork and returns maximum value. Progent can provide services ranging from on demand expertise for helping you past challenging IT roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent can assist Durham, North Carolina businesses to succeed with any facet of building a high-functioning telecommuting ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk services, security and compliance, backup/restore solutions, and streamlined management.

IP Voice Integration for an At-Home Workforce
Extending the company phone system to accommodate teleworkers is critical to maintaining a productive work-at-home solution. A broad range of cloud-centric IP voice products are popular with SMBs to server teleworkers. Many enterprises rely on Cisco's modern or older products for IP voice management. Progent can help organizations of all sizes to plan or maintain a remote IP voice environment that provides the versatility, transparency and security required for teleworkers. Progent's Cisco-certified CCIE Voice experts offer high-level support to assist businesses tune their current Cisco VoIP systems to support an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end IP telephony features to devices such as IP phones, media processing platforms, Voice over IP gateways, and mixed media software deployed throughout the network. Unified Communications Manager manages other mixed media services such as unified messaging, video conferencing, and customer collaboration networks. For more information about Progent's Cisco Unified CM or CUCM expertise, visit CUCM consulting services.
  • CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can help you to maintain your existing CallManager environment or upgrade efficiently to Cisco's modern IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other legacy IP voice products, visit CallManager consulting services.
  • Cisco IP Gateways enable integration with PSTN networks and with clients working beyond the corporate firewall such as telecommuters. Progent can provide expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your wide area network architecture to support these VoIP solutions and deliver online configuration and troubleshooting expertise.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining a productive telecommuter solution for your Durham, North Carolina company, call 1-800-993-9400 or refer to Contact Progent.

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  • ransomware protection checkup Consultants Technology Professional ransomware preparedness assessment
  • wireless VoIP phone integration IT Services 24-Hour wireless IP phones and Meraki APs Troubleshooting

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