Expanding your at-home workforce may have a major impact on IT architecture, security, and company processes. Progent has two decades of experience assisting SMBs to plan, deploy, administer, optimize, and debug IT networks that support at-home workers. Progent can assist your Durham company to pick the right technologies and adhere to best practices in creating and maintaining a secure virtual office solution for telecommuters that facilitates teamwork and delivers maximum value. Progent offers services that go from on demand guidance for helping you over challenging IT bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.

Progent can help Durham, North Carolina businesses to succeed with any facet of creating a high-performing telecommuting ecosystem by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, data security, backup/restore solutions, and streamlined management.

IP Voice Solutions for Teleworkers
Expanding the corporate PBX system to include remote users is critical to supporting an effective at-home workforce. A variety of cloud-based IP voice platforms are popular with small and mid-size businesses to server telecommuters. Many larger organizations depend on Cisco's current or legacy products for IP voice management. Progent can assist organizations of any size to design or maintain a telecommuter IP voice service that delivers the versatility, convenience and security required for at-home workers. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to assist businesses tune their current Cisco VoIP environments to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends advanced IP telephony capabilities to devices like IP phones, media processing products, VoIP gateways, and mixed media applications deployed across the network. CUCM manages other combined media services such as messaging, video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager support, refer to Cisco Unified Communications Manager consulting services.
  • CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can help your company to support your existing CallManager environment or upgrade smoothly to Cisco's modern IP telephony products. For details about Progent's expertise for CallManager and Cisco's other legacy VoIP platforms, refer to Cisco CallManager expertise.
  • Cisco IP Gateways provide integration with public telephony networks and with users working beyond the corporate firewall such as at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 products as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Additional VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to expand your wide area network infrastructure to work with these solutions and deliver as-needed configuration and troubleshooting expertise.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining an efficient telecommuter environment for your Durham, North Carolina company, phone 1-800-993-9400 or refer to Contact Progent.