Enlarging your remote workforce may have a major effect on network infrastructure, security, and company processes. Progent has 20 years of background helping businesses of all sizes to plan, configure, administer, optimize, and debug IT environments that support work-from-home employees. Progent can assist your Durham company to pick the appropriate technologies and follow leading practices in building and maintaining a safe virtual solution for teleworkers that promotes teamwork and returns top business value. Progent can provide support services that go from on demand guidance for helping you over occasional IT roadblocks to full project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can help Durham, North Carolina businesses to succeed with any aspect of creating a high-functioning work-at-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk services, cybersecurity, backup/restore solutions, and unified management.

IP Voice Solutions for Teleworkers
Expanding the corporate PBX environment to include telecommuters is vital to maintaining an effective at-home workforce. A broad range of cloud-centric VoIP platforms are used by SMBs to server teleworkers. Many larger organizations rely on Cisco's modern or older products for VoIP management. Progent can help businesses of any size to design or maintain a remote VoIP environment that provides the flexibility, convenience and protection needed for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to help businesses tune their existing Cisco VoIP systems to support an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end IP telephony features to devices such as VoIP phones, media processing products, VoIP gateways, and mixed media applications deployed across the network. CUCM supports other combined media services such as unified messaging, video conferencing, and customer collaboration networks. For details about Progent's Cisco Unified CM or CUCM support, refer to Cisco Unified Communications Manager consulting services.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been superseded by CUCM. Progent's consultants can help you to support your existing CallManager environment or migrate efficiently to Cisco's modern IP telephony solutions. For details about Progent's expertise for CallManager and Cisco's other legacy VoIP products, see CallManager expertise.
  • Cisco IP Gateways provide integration with public telephony networks and with users working outside the corporate firewall like at-home workers. Progent can provide expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to enhance your WAN architecture to work with these solutions and deliver online deployment and troubleshooting services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Durham, North Carolina organization, call 1-800-993-9400 or refer to Contact Progent.