Fast Remote Help for Durham North Carolina Computer Networks
For organizations in Durham North Carolina, Progent offers online support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, as well as the services of CISSP-certified security experts to handle high-level security architecture and troubleshooting issues.
Progent's remote technical support engineers provide exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated tools required to solve most network issues quickly. This reduces direct costs because solutions use up minimal chargeable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization benefits even more with indirect expenses by reducing or eliminating system outages and related costs stemming from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote technical support know-how is particularly valuable for organizations that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.
Progent's pricing policy for remote support is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are charged exclusively for the support that you actually get. In contrast to typical online service companies, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing do away with situations where speedy. minor fixes somehow end up as major bills. Progent's skill at dealing with problems quickly means you saves cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of customized technologies and field-tested methodologies that allow the maximum level of efficiency for online engineering help and repair for IT systems of any size. Progent's remote service group can communicate with your network remotely without violating corporate security.
Progent's advanced service reporting system stores detailed histories describing the service that Progent's customers have received. Progent's authorized service personnel have access to the records of assistance provided to each Progent client by every Progent engineer. This database of anomalies and resolutions is stored as an easily exploitable internal knowledge base that permits Progent's remote technical professionals to share their knowledge with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's extensive list of accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available other vast support knowledge bases and allow fast access to manufacturers' internal support staff so Progent's online service specialists can determine optimal solutions in the least time.
Remote technical support services available from Progent to customers in Durham North Carolina include:
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Authorized Windows Support
Progent's Microsoft-premier online support professionals can deliver computer system repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist you with a wide range of platform support such as Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server upgrade,
Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of cost-effective desktop consulting and support services to assist your business to install, configure, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's desktop consulting services include offering Windows 11 planning and upgrade consulting and Windows 10 configuration assistance, plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the administration of your PCs along with your web-facing tablets and smartphones.
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Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure consultants, and certifies an individual's technical knowledge at the expert level. Cisco CCIEs can resolve the most difficult problems associated with network design, integration, maintenance, security, and troubleshooting. Cisco CCIEs work closely with Cisco's internal support staff in analyzing problems with IOS Software network management utilities and coming up with alternate approaches or locating program updates. Cisco CCIEs offer exceptional cost-effectiveness since their broad expertise enables them to fix problems quickly. In many instances, less experienced consultants can wrestle for many hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can interface to your environment using sophisticated on-line troubleshooting tools to provide efficient, secure, and affordable diagnosis and remediation.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State
Progent's CCIEs can provide expertise in the complete line of Cisco's popular selection of infrastructure appliances by delivering consulting services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help organizations to take the urgent first step in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware engineer can help you to identify and isolate infected servers and endpoints and protect undamaged resources from being penetrated. If your Durham network has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal Services
Progent's ransomware recovery consultants can assist your Durham business to reconstruct an IT network victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor. Progent's group of cybersecurity experts bring the broad range of skills necessary to rebuild all vital facets of a compromised system rapidly and with minimal data loss. To find out more, see Progent's ransomware cleanup and business continuity services.
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CISSP, ISSAP, and CISM Certified System Security Experts
Progent's qualified CISM and CISSP cybersecurity consultants offer a range of security solutions to bolster the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or help you to recuperate rapidly following a damaging penetration. Security services offered by Progent cover comprehensive data security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast recovery from malicious assaults; installing firewalls; building secure techniques for remote and mobile communication; protecting your email system against viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
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Cloud Integration Solutions
Progent can provide advanced online support to help companies of all sizes integrate their networks with popular public clouds including Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that utilize local resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
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VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a repeatable runbook for restoring applications and services rapidly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the hardware making up the basic network infrastructure.
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UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists can provide remote consulting services to cover a broad range of computer technologies including system architecture, email solutions, system and process security, plus UNIX/Linux and Windows integration. For server hardware economization and easy management in networks that incorporate Linux and Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with migration from legacy applications to Windows or Linux-based environments. Progent's group-oriented methodology for solving technical issues promotes quick escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and lowers support expense.
Important Linux platforms for which Progent offers expert support include:
RedHat
SUSE Linux
Debian-GNU
Slackware Linux
Ubuntu
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services intended to enable small and mid-size organizations to benefit from the same advanced technology used by some of the industry's top enterprises. Progent's ProSight series of outsourced network management services addresses all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup operations and enable non-disruptive backup and fast restoration of critical files/folders, apps, images, plus VMs. ProSight DPS lets your business avoid data loss caused by hardware failures, natural calamities, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned insiders, or software bugs. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed services are most appropriate for your IT environment.
- Patch Management: Patch Management Services
Progent's support services for patch management offer businesses of any size a flexible and cost-effective solution for assessing, testing, scheduling, applying, and tracking updates to your ever-evolving information network. In addition to maximizing the security and reliability of your computer environment, Progent's software/firmware update management services free up time for your in-house IT staff to focus on more strategic projects and activities that deliver maximum business value from your information network. Read more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Google Android, and other personal devices. With 2FA, when you sign into a protected application and give your password you are requested to confirm your identity on a device that only you have and that uses a different network channel. A broad selection of devices can be utilized for this second form of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate multiple validation devices. For details about ProSight Duo identity validation services, go to Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding family of real-time and in-depth management reporting tools designed to work with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to provide web-based management and comprehensive security for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup environment that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the consultants required. Progent's background in these important areas of computer technology enables customers to execute major projects economically and on schedule. Progent's project-based remote engineering services include:
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Help Desk Services
Progent's Help Desk support programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve the most issues.
Progent's Co-managed Help Desk services allow your business to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the leading PSA tool for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center team of experienced network consultants provides your clients in Durham North Carolina instant assistance from an efficient network service resource with years of background delivering phone consulting and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a key contributor to business success, and Progent's intent is to solve rather than simply track IT problems.
- Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting staff can supply phone-based professional consulting support and training in special business application areas including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for popular Microsoft business applications including CRM, Microsoft Project, Office Word, and Office Excel. To learn more on Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide world-class online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center2, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver businesses in Durham North Carolina online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager for your environment so your computer support is proactive rather than reactive. By anticipating emerging trouble spots before they grow into crashes, remote monitoring can ward off inconvenient and costly service breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or systems powered by a combination of platforms.
How Your Durham Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Durham North Carolina, Progent's phone-based computer support specialists can deliver effective and economical IT support the moment your company has to have it. Over two decades of offering online repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to fix network problems rapidly while eliminating the expense and lost productivity that comes with on-site service visits.
Even if your Durham office relies on a local freelance support technician or maintains a full time IT staff that can handle the majority of network problems, Progent's Microsoft certified engineers are available to provide an easy and seamless virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to address unexpected system crises or especially complicated integration projects.
Advantages of Progent's IT Support for Offices in Durham North Carolina
Progent's online IT consulting services allow your Durham organization to enjoy the advantages of immediate, world-class network support without the cost of managing a full-time IT organization. Your network will acquire greater business worth by being increasingly available, efficient, and protected. Advantages to your business include:
- Seamless remote extension of your local IT resources
With most businesses in Durham North Carolina, nearby computer service providers, whether consisting of independent consultants or an in-house maintenance staff, can take care of typical network problems. On the other hand, IT crises may occur when local support personnel are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your onsite service personnel. In these instances, Progent's on-call support experts provide an easy, quick, and affordable solution to supplement your regular help and to convey useful information to improve your capability to handle downstream problems locally.
- Less Reliance on Individual Service Providers
For network maintenance, smaller companies often depend on independent freelance consultants. Although freelance service people have less internal costs than big support organizations and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another customer, sick, on a trip, or in class, the absence of fallback personnel may force your business to wait for help during an emergency. As your business expands, network unavailability and trouble with vital applications become more costly. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers an on-call source of backup service expertise to insure your network stays available.
- Build a Scalable Basis for Seamless Expansion
Businesses often start with an IT system implemented on a modest budget. Without a scalable infrastructure, band-aid fixes can get piled on top of an unstable foundation. As a company grows, reliability and scalability issues can hinder the success of the organization. These badly designed systems need careful analysis, smart long-term planning, and wide IT knowledge to upgrade to a system architecture able to provide the stable foundation to handle vital business requirements and ease downstream expansion.
- Interact with Solution Providers Instead of Product Resellers
Smaller businesses require guidance and technical education to negotiate an ever more complicated array of product alternatives capable of promoting business growth and enhancing productivity. These companies hardly need a network engineer who is trying to resell a specific vendor's technology. IT support and product sales can result in a scenario where the recommended
solution is designed around a profitable product rather than the genuine requirements of a business. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to align technical expertise with the best needs of customers.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical background, refined remote support software, and familiarity with corporate IT allow businesses to escape the pitfalls of exclusive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.
Progent stands out by providing:
- Certified Knowledge of Microsoft's Complete Range of Servers
Progent can provide in-depth support for Microsoft's popular server platforms with services such as Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 R2 expertise, Windows 2003 Server maintenance, MS Exchange Server 2019 integration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting, Exchange 2010 Server support, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person visits by the minute. As a result, you are invoiced just for received support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no startup charge and requires no monthly commitment for services delivered during normal business hours. Many support firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for quick solutions so you will not be tempted to allow minor problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local service firms who offer minimal documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports sent by every staff member to every customer. The practice of detailing and archiving service activity results in more efficient support and avoids a variety of typical problems such as when a service customer is effectively held captive to a consultant who won't release vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only support companies to offer 24x7 system monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, network monitoring can save your IT network from painful and expensive service disruptions.
How Does Our Company Begin Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.