Fast and Affordable Remote Technical Support for Durham North Carolina Information Networks
For companies located in Durham North Carolina, Progent provides remote support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve challenging networking problems, as well as the services of CISSP-accredited security consultants to help with advanced security architecture and troubleshooting issues.
Progent's remote technical support engineers offer exceptional value due to the fact that they possess the real-world experience and are equipped with the sophisticated technology required to solve the majority of network problems quickly. Efficient support lowers immediate costs since service calls accumulate fewer billable minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization saves additionally in incidental costs by reducing or avoiding network outages and associated costs stemming from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's advanced remote technical support know-how is especially helpful for businesses that rely on public clouds for critical infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be useful.
Progent's billing policy for remote help is designed to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the services that you actually get. Unlike many online support companies, Progent requires no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing save you from situations where fast repairs somehow end up as substantial bills. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of optimized tools and field-proven methodologies which promote the highest degree of effectiveness for online technical support and repair for information networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's online support team to connect to your system without violating system security.
Progent's powerful service reporting system stores comprehensive histories of all support that Progent's customers have been provided. Progent's team service personnel have access to the history of services delivered to each Progent customer by every Progent consultant. This database of trouble tickets and resolutions is organized as a readily searchable proprietary database that enables Progent's remote technical experts to share their experiences with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's extensive list of accreditations and working associations with important technology companies including Cisco and Microsoft open up other extensive support databases and allow fast access to manufacturers' internal engineering staff with the result that Progent's remote service specialists can determine the best resolutions quickly.
Remote support provided by Progent to clients in Durham North Carolina include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote service professionals can deliver network repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist you with a broad variety of platform support services such as Windows Server 2022 planning and integration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams expertise, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Office Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Access Programming,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of affordable desktop support services to help you business to install, configure, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services include offering Windows 11 planning and upgrade assistance and Windows 10 configuration assistance, as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE credential is the top recognition for network infrastructure engineers, and validates a consultant's technical skills at the expert level. Cisco CCIEs can deal with even the most challenging problems associated with network design, installation, administration, security, and problem solving. CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS network management utilities and developing workarounds or locating program patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their depth of expertise permits them to solve problems quickly. In typical instances, less qualified engineers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can interface to your computer system using state-of-the-art on-line support technology to provide fast, safe, and economical analysis and repair.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State
Progent's CCIEs offer help for all of Cisco's top-selling selection of connectivity devices by providing services such as:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help you to complete the time-critical first phase in mitigating a ransomware attack by containing the malware. Progent's remote ransomware engineer can assist businesses to identify and quarantine infected servers and endpoints and guard clean assets from being compromised. If your Durham system has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
Ransomware Recovery Help
Progent's ransomware recovery experts can assist your Durham company to reconstruct a system damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor. Progent's group of IT security specialists bring the broad range of knowledge required to rebuild all vital facets of a compromised system rapidly and with minimal data loss. To find out more, see Progent's ransomware cleanup and operational continuity experts.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services to bolster the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or help your company to recuperate quickly after a serious penetration. Security solutions offered by Progent include: in depth network security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm assaults; integrating firewalls; designing safe techniques for off-site and mobile communication; defending your messaging system from viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting support to help businesses of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine on-premises resources along with cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud migration services such as Microsoft 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable process for restoring services rapidly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and fixes and can generate reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to plan, configure, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer phone-based support services to cover a broad spectrum of computer technologies including system infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Windows integration. For server economization and easy administration in environments that combine Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-based solutions. Progent's team-based approach to resolving network issues promotes quick escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can offer emergency online assistance troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's leading corporations. The ProSight series of IT management outsourcing services covers all critical aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire threat progression including protection, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup technology vendors to produce ProSight Data Protection Services, a portfolio of management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and track your backup operations and allow non-disruptive backup and rapid restoration of important files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss caused by equipment failures, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned employees, or application bugs. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed services are best suited for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management provide organizations of all sizes a flexible and affordable solution for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your dynamic IT system. Besides optimizing the protection and functionality of your IT environment, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on more strategic initiatives and tasks that derive the highest business value from your network. Read more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Android, and other personal devices. Using 2FA, whenever you sign into a secured application and give your password you are requested to confirm who you are via a unit that only you have and that is accessed using a different network channel. A broad selection of out-of-band devices can be used as this second means of authentication including a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. To find out more about ProSight Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing family of real-time reporting plug-ins created to integrate with the industry's leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to provide web-based management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so that all potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your company's ability to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting experts for contract IT programs. Billing charges for ongoing development or consulting projects are set according to the qualifications of the consultants required. Progent's experience with these special areas of computer technology enables customers to execute critical projects economically and on time. Progent's project-based remote engineering solutions include:
How Your Durham Business Can Contact Progent's Online Service Experts
Call Center Support
Progent's Help Desk Call Center service options for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most issues.
Progent's Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center staff of experienced information technology professionals provides your customers in Durham North Carolina rapid assistance from an efficient network service resource with years of experience offering phone support and remote repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk perception as a crucial driver of business productivity, and Progent's policy is to fix and not simply document IT problems.
- Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting Team provides phone-based professional consulting support and training in specific application fields such as ERP, MRP, custom financial systems, and CRM. Progent also offers expertise, custom programming, and education for Microsoft business applications such as CRM, Project, Microsoft 365 Word, and Office Excel. To read more information concerning Progent's expertise, programming, and training services, see Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of Microsoft System Center2, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Durham North Carolina online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager to suit your business so your IT support is proactive and automated. By spotting looming trouble spots before they expand into crashes, automated monitoring can avoid inconvenient and expensive information system failures. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or networks that incorporate a mix of operating systems.
To get in touch with Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Durham North Carolina, Progent's phone-based network support engineers are ready to provide effective and economical IT support the instant your organization requires it. More than 20 years of providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote access tools to fix computer problems rapidly while avoiding the expense and lost time associated with on-site service visits.
Even if your Durham office has a local freelance support technician or employs an in-house organization that can handle typical computer issues, Progent's Microsoft and Cisco certified consultants are available to offer an easy and seamless remote expansion of your local resources for situations when your regular service personnel either lack the availability or the expertise to fix unexpected system emergencies or particularly challenging integration projects.
Benefits of Progent's Network Help for Offices in Durham North Carolina
Progent's online IT consulting services allow your Durham organization to realize the advantages of on-call, expert IT support without the cost of managing a full-time IT staff. Your information system will derive greater business value by becoming more reliable, efficient, and secure. Advantages to your company include:
- Convenient virtual extension of your on-site support resources
For most organizations in Durham North Carolina, nearby computer support resources, whether consisting of outside consultants or a full-time maintenance staff, can handle the majority of network problems. However, major troubles can strike when local support personnel are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your local support people. In these situations, Progent's online support specialists give you an easy, quick, and budget-friendly solution to supplement your regular help and to pass on valuable knowledge to increase your capability to deal with downstream issues in-house.
- Reduced Reliance on Freelance Service Providers
For network maintenance, smaller companies often rely on individual freelance consultants. While independent service people carry smaller overhead than big consulting firms and can often charge marginally less, they are often overextended, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in training, the absence of reserve help may force your business to wait for help during an IT crisis. As your company expands, network unavailability and problems with critical software become more costly. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a dependable source of reserve support expertise to make sure your IT system remains up and running.
- Build a Solid Basis for Smooth Growth
Companies typically start with an IT system created on a shoestring budget. Lacking a strong framework, band-aid repairs can get piled onto a weak foundation. When a company grows, reliability and expandability problems can impede the productivity of the business. These badly built environments require careful analysis, intelligent strategic planning, and extensive technical knowledge to evolve to a system infrastructure able to provide the solid foundation to meet critical business requirements and ease downstream growth.
- Interact with Problem Solvers Instead of Product Vendors
Smaller companies need advice and technical training to navigate through an increasingly complicated array of technology options capable of accelerating business growth and enhancing productivity. Businesses hardly need a network engineer who is attempting to sell a certain vendor's products. IT support and product sales can result in a scenario where the recommended
solution is designed around a profitable technology rather than the true needs of a client. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to match IT expertise with the best needs of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical knowledge, fine tuned support tools, and understanding of enterprise networking enable companies to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Begin Getting Online Technical Help from Progent?
- Best Practices
Progent's staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional background, in the trenches of network service, executing a broad range of technical tasks for an extensive mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting personnel. This guarantees that you get not just expert technical capability, but also a support engineer with proven methods for using computer knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online support and on-site visits per minute. Consequently, you are charged only for received support. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and requires no monthly commitment for services delivered during regular business hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick repairs so you won't be tempted to allow minor problems to fester.
- Complete Records of IT Services
Progent has developed a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or local support organizations who provide minimal documentation or details of services done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation sent by every staff member to each customer. The practice of detailing and archiving support activity allows more effective service and avoids a variety of typical problems such as when a service customer is virtually held captive to a consultant who won't let go of vital service information.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By uncovering potential problems before they result in lost productivity, network monitoring can save your information network from painful and expensive service losses.
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.