Fast Online Technical Support for Durham North Carolina Information Networks
For businesses in Durham North Carolina, Progent offers online help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote support to companies in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, as well as the assistance of CISSP-certified cybersecurity consultants to help with advanced security architecture and diagnostic issues.
Progent's remote technical support engineers offer excellent leverage due to the fact that they have the real-world background and are equipped with the advanced technology needed to solve most network issues quickly. Efficient support lowers direct costs because service calls require minimal chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your office. Your company saves even more in indirect costs by minimizing or eliminating network outages and related costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support know-how is particularly important for businesses that rely on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's billing model for remote support is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the services that you actually get. In contrast to typical remote support firms, Progent requires no startup charge or minimum job duration. Progent's per-minute billing unit and simple model for billing do away with situations where speedy. minor repairs manage to turn into large tabs. Progent's skill at dealing with technical issues efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of customized technologies and field-tested processes that promote the maximum level of effectiveness for online help and repair for computer networks of all sizes. Progent offers protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's online support team to access your network without violating system security.
Progent's advanced technical support reporting application stores detailed records describing all service that Progent's clients have been provided. Progent's team consultants have access to the history of all help delivered to each Progent customer by every engineer. This database of anomalies and fixes is structured as an easily searchable support knowledge base that enables Progent's remote support professionals to share their knowledge with the whole team to ensure that the quality of Progent's support grows daily. Progent's extensive list of certifications and working relationships with key vendors including Cisco and Microsoft open up additional massive technical support knowledge bases and allow quick response from vendors' in-house support staff with the result that Progent's remote consulting specialists can find the most efficient solutions promptly.
Remote support services available from Progent to customers in Durham North Carolina include:
Authorized MS Windows Experts
Progent's Microsoft-premier online service experts can provide network troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help your company with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams integration, Skype for Business Server migration consulting, Microsoft Lync Server management, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective desktop support services to help your business to deploy, configure, repair, and manage desktop PCs and notebooks powered by Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top accreditation for network professionals, and certifies an individual's network technology knowledge at the master level. CCIEs can handle the most challenging problems associated with network infrastructure design, deployment, maintenance, security, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating problems with IOS Software network management utilities and developing workarounds or locating program updates. Cisco CCIEs are an excellent value since their depth of experience permits them to find solutions for problems rapidly. In common instances, less qualified service providers can wrestle for hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can interface to your environment via the latest remote support technology in order to perform quick, safe, and affordable analysis and remediation.
North Carolina Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular family of networking appliances by delivering consulting services such as:
CISSP and ISSAP Premier Network Security Specialists
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a variety of system protection solutions that can enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or help your business to clean up quickly after a serious penetration. Security solutions available from Progent include: comprehensive data security and compliance evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid recovery from virus and worm assaults; setting up firewalls; building secure architectures for off-site and mobile communication; defending your messaging system from viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote support services to help companies of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that combine local IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a repeatable workflow for restoring applications and services rapidly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide remote support services to address a broad spectrum of computer technologies such as system architecture, messaging systems, system and operational security, plus UNIX/Linux and Windows integration. For server economization and easy management in networks that combine Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with transitioning from legacy applications to MS Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network problems promotes quick escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can offer emergency online assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate services designed to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's leading corporations. Progent's ProSight portfolio of IT management outsourcing services covers all critical aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, applications and VMs that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide centralized control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that require critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so all potential issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects. Billing rates for ongoing consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows clients to execute critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Durham Company Can Contact Progent's Remote Support Professionals
Call Center Expertise
Progent's Help Desk support programs for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most issues.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center team of veteran network professionals gives your customers in Durham North Carolina quick contact with an efficient technical support resource with extensive experience providing phone consulting and online repair service for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk the reputation as a solid enabler of business productivity, and Progent's policy is to fix instead of just report network issues.
- Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team can supply online professional engineering support and education in key application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for popular Microsoft applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's expertise, customization, and training offerings, go to Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver companies in Durham North Carolina online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to fit your business so that your computer maintenance is proactive and automated. By detecting looming problems before they result in network outages, automated monitoring can ward off stressful and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems powered by multiple platforms.
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Durham North Carolina, Progent's online computer support specialists are ready to provide professional and economical IT help the instant your business requires it. Long experience delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to repair network problems quickly while eliminating the expense and lost time that comes with on-premises support visits.
Even if your Durham business works with a local independent consultant or maintains an in-house organization that know how to deal with day-to-day computer problems, Progentís Microsoft certified consultants can still offer a convenient and seamless virtual expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the experience to resolve sudden network crises or especially tough integration projects.
Advantages of Progent's Network Help for Offices in Durham North Carolina
Progent's remote IT consulting services allow your Durham organization to experience the advantages of timely, enterprise-grade network support without the expense of maintaining an in-house IT staff. Your information system will acquire greater strategic value by becoming more available, productive, and secure. Advantages to your company include:
- Seamless virtual extension of your on-site support resources
With most organizations in Durham North Carolina, nearby network support resources, whether made up of independent consultants or an internal maintenance staff, can handle the majority of network issues. On the other hand, serious problems may spring up when your regular support personnel are overstretched or absent, and some problems may involve technology that is beyond the scope of your usual support people. In these situations, Progent's on-call service professionals offer an easy, fast, and economical way to supplement your regular help and to transfer useful information to increase your capability to handle future issues in-house.
- Less Reliance on Individual Consultants
For IT support, smaller offices commonly depend on individual freelance service providers. While independent service people carry smaller overhead than larger consulting organizations and can often charge marginally less, they are sometimes stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in training, the absence of fallback help may force your business to wait for help during an IT crisis. As your network grows, system unavailability and problems with vital applications become more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a dependable source of backup service expertise to insure your network remains up and running.
- Create a Scalable Basis for Smooth Expansion
Organizations often start with an IT system created on a shoestring budget. Without a scalable infrastructure, band-aid fixes often get piled onto an unstable foundation. As a company grows, reliability and scalability issues can impede the productivity of the business. These badly designed systems need careful assessment, smart strategic planning, and extensive IT expertise to evolve to a network infrastructure that can provide the solid foundation to meet critical business demands and ease future growth.
- Interact with Solution Providers Rather Than Technology Vendors
Smaller offices need guidance and technical education to negotiate an increasingly complicated maze of technology alternatives capable of promoting business growth and enhancing productivity. Businesses do not need a computer engineer who is attempting to sell a certain vendor's technology. Network support and product selling can result in a situation where the proposed
solution is built around a predetermined product instead of the true requirements of a business. Progent avoids these conflicts of interest by selling just services instead of products. This enables Progent to match technical expertise with the real interests of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical knowledge, fine tuned remote support software, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with exclusive dependence on smaller service firms, individual freelance consultants, or limited internal resources.
Progent stands out by offering:
How Does Our Company Start Getting Online Network Support from Progent?
- In-depth Expertise in Microsoft's Entire Range of Server Platforms
Progent can provide in-depth support for Microsoftís leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment help, Microsoft Windows Server 2008 R2 migration, Microsoft Windows 2003 maintenance, Microsoft Exchange 2019 integration, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site visits by the minute. As a result, you are invoiced just for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no minimum charge and requires no monthly commitment for services provided during regular working hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for quick solutions so you won't be forced to allow simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent faces few competitors. Businesses who utilize trusted freelance service providers or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, protected, and productive.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only support firms to provide round-the-clock network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they result in downtime, system monitoring can keep your IT network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.