Fast Remote Help for Durham North Carolina Computer Networks
Immediate Remote Support for Durham NetworksFor organizations in Durham North Carolina, Progent offers online support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, as well as the services of CISSP-certified security experts to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated tools required to solve most network issues quickly. This reduces direct costs because solutions use up minimal chargeable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization benefits even more with indirect expenses by reducing or eliminating system outages and related costs stemming from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote technical support know-how is particularly valuable for organizations that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.

Progent's pricing policy for remote support is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are charged exclusively for the support that you actually get. In contrast to typical online service companies, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing do away with situations where speedy. minor fixes somehow end up as major bills. Progent's skill at dealing with problems quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of customized technologies and field-tested methodologies that allow the maximum level of efficiency for online engineering help and repair for IT systems of any size. Progent's remote service group can communicate with your network remotely without violating corporate security.

Progent's advanced service reporting system stores detailed histories describing the service that Progent's customers have received. Progent's authorized service personnel have access to the records of assistance provided to each Progent client by every Progent engineer. This database of anomalies and resolutions is stored as an easily exploitable internal knowledge base that permits Progent's remote technical professionals to share their knowledge with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's extensive list of accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available other vast support knowledge bases and allow fast access to manufacturers' internal support staff so Progent's online service specialists can determine optimal solutions in the least time.

Remote technical support services available from Progent to customers in Durham North Carolina include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services intended to enable small and mid-size organizations to benefit from the same advanced technology used by some of the industry's top enterprises. Progent's ProSight series of outsourced network management services addresses all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup operations and enable non-disruptive backup and fast restoration of critical files/folders, apps, images, plus VMs. ProSight DPS lets your business avoid data loss caused by hardware failures, natural calamities, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned insiders, or software bugs. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of any size a flexible and cost-effective solution for assessing, testing, scheduling, applying, and tracking updates to your ever-evolving information network. In addition to maximizing the security and reliability of your computer environment, Progent's software/firmware update management services free up time for your in-house IT staff to focus on more strategic projects and activities that deliver maximum business value from your information network. Read more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Google Android, and other personal devices. With 2FA, when you sign into a protected application and give your password you are requested to confirm your identity on a device that only you have and that uses a different network channel. A broad selection of devices can be utilized for this second form of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate multiple validation devices. For details about ProSight Duo identity validation services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time and in-depth management reporting tools designed to work with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to provide web-based management and comprehensive security for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup environment that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the consultants required. Progent's background in these important areas of computer technology enables customers to execute major projects economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Services
    Progent's Help Desk support programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve the most issues.

    Progent's Co-managed Help Desk services allow your business to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the leading PSA tool for managing service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk Call Center team of experienced network consultants provides your clients in Durham North Carolina instant assistance from an efficient network service resource with years of background delivering phone consulting and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a key contributor to business success, and Progent's intent is to solve rather than simply track IT problems.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff can supply phone-based professional consulting support and training in special business application areas including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for popular Microsoft business applications including CRM, Microsoft Project, Office Word, and Office Excel. To learn more on Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide world-class online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center2, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver businesses in Durham North Carolina online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager for your environment so your computer support is proactive rather than reactive. By anticipating emerging trouble spots before they grow into crashes, remote monitoring can ward off inconvenient and costly service breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or systems powered by a combination of platforms.
How Your Durham Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Durham North Carolina, Progent's phone-based computer support specialists can deliver effective and economical IT support the moment your company has to have it. Over two decades of offering online repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to fix network problems rapidly while eliminating the expense and lost productivity that comes with on-site service visits.

Even if your Durham office relies on a local freelance support technician or maintains a full time IT staff that can handle the majority of network problems, Progent's Microsoft certified engineers are available to provide an easy and seamless virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to address unexpected system crises or especially complicated integration projects.

Advantages of Progent's IT Support for Offices in Durham North Carolina
Progent's online IT consulting services allow your Durham organization to enjoy the advantages of immediate, world-class network support without the cost of managing a full-time IT organization. Your network will acquire greater business worth by being increasingly available, efficient, and protected. Advantages to your business include:

  • Seamless remote extension of your local IT resources
    With most businesses in Durham North Carolina, nearby computer service providers, whether consisting of independent consultants or an in-house maintenance staff, can take care of typical network problems. On the other hand, IT crises may occur when local support personnel are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your onsite service personnel. In these instances, Progent's on-call support experts provide an easy, quick, and affordable solution to supplement your regular help and to convey useful information to improve your capability to handle downstream problems locally.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller companies often depend on independent freelance consultants. Although freelance service people have less internal costs than big support organizations and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another customer, sick, on a trip, or in class, the absence of fallback personnel may force your business to wait for help during an emergency. As your business expands, network unavailability and trouble with vital applications become more costly. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers an on-call source of backup service expertise to insure your network stays available.

  • Build a Scalable Basis for Seamless Expansion
    Businesses often start with an IT system implemented on a modest budget. Without a scalable infrastructure, band-aid fixes can get piled on top of an unstable foundation. As a company grows, reliability and scalability issues can hinder the success of the organization. These badly designed systems need careful analysis, smart long-term planning, and wide IT knowledge to upgrade to a system architecture able to provide the stable foundation to handle vital business requirements and ease downstream expansion.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller businesses require guidance and technical education to negotiate an ever more complicated array of product alternatives capable of promoting business growth and enhancing productivity. These companies hardly need a network engineer who is trying to resell a specific vendor's technology. IT support and product sales can result in a scenario where the recommended solution is designed around a profitable product rather than the genuine requirements of a business. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to align technical expertise with the best needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical background, refined remote support software, and familiarity with corporate IT allow businesses to escape the pitfalls of exclusive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.

Progent stands out by providing:

How Does Our Company Begin Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.



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    Microsoft Exchange Server 2013 incorporates significant enhancements to the capabilities of Exchange 2010 and delivers important innovations plus a redesigned architecture. These enhancements favorably impact key facets of IT including ease of administration, availability, security and compliance, cost of ownership, collaboration, expandability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can assist your organization to evaluate the possible business benefits of upgrading to Exchange 2013, design an efficient test and rollout plan, and train your IT staff to manage your Exchange Server 2013 environment. Progent also offers ongoing online consulting and management services for Exchange Server 2013.

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    Progent's Linux consulting services offer small companies and software developers support for managing and supporting Linux systems that run with Microsoft-based networks. Progent can give your business access to Linux experts, support professionals certified by Microsoft and Cisco, and security specialists with CISA certification. This broad range of experience provides you with an easy one-stop consulting firm to show you how to build and manage a secure and reliable cross-platform connectivity and communications solution that allows Linux and Microsoft interoperability by combining Microsoft Windows with major Linux platforms such as RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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    Our compensation structure is built on revenue sharing, so just like being an independent consultant, your income is entirely tied to your work effort. Certain of our support staff stress lifestyle issues and elect to work at a more relaxed pace, using our self-determined schedule to follow individual enthusiasms such as hiking, car racing, skiing, fishing, vacations, or sharing private time with relatives and friends. Other consultants use the chance to make big bucks via lots of work and extended hours. Progent fully encourages either side of the spectrum plus any point in between.

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    Progent offers network services for mid-size companies who have 100 to 250 system clients. The medium size business or work group has typically been an overlooked part of the market for network support services. The cost structures and service delivery models of major outside support organizations make them excessively expensive for the typical mid-size business or small medium business (SMB), which usually relies on a modest IT budget with which to support an information network whose advanced technology and capability are frequently comparable to the networks of far bigger companies. Progent's support delivery model, which takes full advantage of online support, virtual network infrastructure and proactive network monitoring, significantly lowers the network support expenses of a small-medium business while offering the mid-size company with enterprise-level support from certified, world-class consultants with background in a wide array of small business technologies. If your mid-sized company or small business is searching for levels of IT help needed by a medium size organization without paying big-company costs, you need Progent.

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    Microsoft Office for Mac allows Apple Macintosh users to receive the benefits of the industry's most familiar business applications. Progent's Apple-certified Mac experts can help you set up Microsoft Office for Macintosh on a mixed-platform environment combining Apple OS X and Windows platforms so that Mac users can take advantage of the latest features in Word, Excel, PowerPoint and Entourage for Mac in order to share data and network resources with colleagues who run Windows. Progent's consultants have experience with both Mac and Windows platforms and can support environments that mix Apple Macintosh with Microsoft Windows systems with extensive resource sharing, or environments which intentionally restrict sharing between Mac and Windows users.

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