Immediate Online Support for Durham North Carolina Computer Systems
Fast Phone Help for Durham NetworksFor businesses located in Durham North Carolina, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with complex networking issues, as well as the services of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and troubleshooting issues.

Progent's remote support engineers provide exceptional leverage due to the fact that they have the real-world background and are equipped with the sophisticated technology necessary to resolve the majority of information system issues rapidly. This lowers immediate expenses because solutions use up fewer billable minutes. Online support also eliminates the expense of sending a consultant to your office. Your company saves even more in indirect costs by minimizing or eliminating system downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive online technical support experience is especially valuable in environments that rely on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.

Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the services that you actually get. In contrast to many remote service firms, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and clean policy for billing do away with scenarios where fast fixes somehow turn into large tabs. Progent's skill at solving technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of optimized tools and field-tested processes which allow the maximum degree of efficiency for online help and repair for information networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's online support team to connect to your company's system remotely without compromising corporate security.

Progent's proven customer support reporting system keeps thorough documentation of the service that Progent's clients have been provided. Progent's staff consultants have access to the specifics of services provided to each Progent client by every Progent engineer. This archive of trouble tickets and resolutions is structured as a quickly searchable proprietary database that allows Progent's remote support experts to communicate their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level certifications and close associations with key technology companies including Cisco and Microsoft make available other extensive technical databases and allow fast response from vendors' internal engineering staff so Progent's online consulting specialists are able to determine optimal resolutions promptly.

Online technical support services offered by Progent to companies in Durham North Carolina include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price managed services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the world's top corporations. The ProSight suite of IT management outsourcing services addresses all critical aspects of modern networking such as email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product companies to produce ProSight Data Protection Services (DPS), a family of offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup operations and enable non-disruptive backup and rapid restoration of vital files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss caused by equipment breakdown, natural calamities, fire, malware such as ransomware, human mistakes, ill-intentioned employees, or application bugs. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized control and world-class security for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that require critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so that any potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you’re planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the services of world-class online consulting professionals for contract IT programs. Billing rates for longer-term consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these special fields of information technology enables clients to execute critical projects within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Call Center service offerings for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all facets of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent’s shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative support solution based on the top professional services automation (PSA) tool for handling service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk staff of veteran information technology professionals gives your workers in Durham North Carolina quick assistance from a reliable technical support group with extensive experience offering telephone-based consulting and online repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a solid enabler of business productivity, and Progent's intent is to resolve rather than merely record IT issues.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting Team offers remote professional consulting expertise and education in special application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for popular Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information on Progent's expertise, custom programming, and education services, go to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Durham North Carolina online IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your business so your computer support is proactive rather than reactive. By spotting possible problems before they grow into crashes, automated monitoring can ward off inconvenient and costly service failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or networks that support multiple OS platforms.
How Your Durham Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Durham North Carolina, Progent's online network support engineers can provide professional and cost-effective IT help the instant your business has to have it. More than a decade of offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to repair IT problems rapidly while avoiding the cost and lost time that comes with on-site service calls.

Even if your Durham office relies on a regular independent support technician or maintains an in-house IT staff that can handle typical computer issues, Progent’s Microsoft certified consultants can still provide a convenient and seamless remote extension of your local resources for situations when your usual IT support personnel either lack the time or the expertise to fix unexpected network emergencies or particularly complex integration problems.

Benefits of Progent's Network Help for Offices in Durham North Carolina
Progent's remote support services allow your Durham organization to experience the benefits of timely, enterprise-grade network support without the cost of managing a full-time IT staff. Your information system will acquire added business worth by becoming increasingly reliable, productive, and protected. Benefits to your business include:

  • Seamless remote extension of your on-site support resources
    With most companies in Durham North Carolina, local computer support providers, whether consisting of outside consultants or an in-house maintenance staff, can deal with the majority of technical problems. On the other hand, major troubles can spring up when your regular resources are overstretched or absent, and some problems may be associated with technology that is beyond the scope of your usual service personnel. In these instances, Progent's online service experts provide a convenient, quick, and budget-friendly way to supplement your regular resources and to transfer useful information to increase your capability to deal with future problems locally.

  • Less Dependence on Freelance Consultants
    For IT maintenance, smaller organizations often depend on individual freelance service providers. Although freelance consultants carry less internal costs than big support companies and can afford to charge marginally less, they are occasionally stretched too thin, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another client, ill, on a trip, or in class, the absence of fallback help may force your company to go without assistance during an emergency. As your business expands, network downtime and problems with vital software become more expensive. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of backup service expertise to insure your network is always available.

  • Create a Solid Basis for Smooth Expansion
    Companies typically begin with an information architecture implemented on a shoestring budget. Lacking a robust infrastructure, slap-dash repairs often get piled onto a shaky foundation. As a company grows, reliability and expandability problems can impede the productivity of the business. These badly built systems need proper analysis, smart strategic planning, and broad-based IT knowledge to evolve to a network architecture able to provide the solid foundation to meet vital business demands and simplify future expansion.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller businesses require guidance and technical education to navigate through an ever more complex maze of technology alternatives available for accelerating business success and enhancing efficiency. They do not need a network engineer who is attempting to earn a commission on a certain vendor's technology. IT consulting and product sales can lead to a scenario where the recommended solution is designed around a predetermined technology instead of the true requirements of a client. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to align IT consulting with the real needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical knowledge, fine tuned remote support tools, and familiarity with corporate IT enable companies to escape the limitations of exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified experts average longer than ten years of real-world industry background, at the front lines of network service, performing a wide range of technical tasks for a large mix of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support team. This guarantees that you get not just world-class IT capability, but also a support engineer with proven approaches for using computer knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person help by the minute. As a result, you are invoiced only for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no initialization fee and requires no monthly commitment for support services provided during regular business hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for quick repairs so you won't be tempted to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their scope, Progent is able to concentrate on offering high-value skills where Progent faces few competitors. Companies who utilize familiar freelance consultants or who employ in-house support staffs benefit when Progent transfers information about critical technology and tested processes to make their networks more robust, protected, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, system monitoring can save your information network from painful and costly availability losses.
How Does Our Company Start Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.



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