Fast Online Technical Support for Durham North Carolina Information Networks
Urgent Phone Help for Durham NetworksFor businesses in Durham North Carolina, Progent offers online help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote support to companies in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, as well as the assistance of CISSP-certified cybersecurity consultants to help with advanced security architecture and diagnostic issues.

Progent's remote technical support engineers offer excellent leverage due to the fact that they have the real-world background and are equipped with the advanced technology needed to solve most network issues quickly. Efficient support lowers direct costs because service calls require minimal chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your office. Your company saves even more in indirect costs by minimizing or eliminating network outages and related costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support know-how is particularly important for businesses that rely on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's billing model for remote support is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the services that you actually get. In contrast to typical remote support firms, Progent requires no startup charge or minimum job duration. Progent's per-minute billing unit and simple model for billing do away with situations where speedy. minor repairs manage to turn into large tabs. Progent's skill at dealing with technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of customized technologies and field-tested processes that promote the maximum level of effectiveness for online help and repair for computer networks of all sizes. Progent offers protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's online support team to access your network without violating system security.

Progent's advanced technical support reporting application stores detailed records describing all service that Progent's clients have been provided. Progent's team consultants have access to the history of all help delivered to each Progent customer by every engineer. This database of anomalies and fixes is structured as an easily searchable support knowledge base that enables Progent's remote support professionals to share their knowledge with the whole team to ensure that the quality of Progent's support grows daily. Progent's extensive list of certifications and working relationships with key vendors including Cisco and Microsoft open up additional massive technical support knowledge bases and allow quick response from vendors' in-house support staff with the result that Progent's remote consulting specialists can find the most efficient solutions promptly.

Remote support services available from Progent to customers in Durham North Carolina include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate services designed to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's leading corporations. Progent's ProSight portfolio of IT management outsourcing services covers all critical aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, applications and VMs that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide centralized control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that require critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so all potential issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects. Billing rates for ongoing consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows clients to execute critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk support programs for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most issues.

    Progent’s Co-managed Help Desk services allow your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent’s shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Help Desk Call Center team of veteran network professionals gives your customers in Durham North Carolina quick contact with an efficient technical support resource with extensive experience providing phone consulting and online repair service for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk the reputation as a solid enabler of business productivity, and Progent's policy is to fix instead of just report network issues.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team can supply online professional engineering support and education in key application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for popular Microsoft applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's expertise, customization, and training offerings, go to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Durham North Carolina online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to fit your business so that your computer maintenance is proactive and automated. By detecting looming problems before they result in network outages, automated monitoring can ward off stressful and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems powered by multiple platforms.
How Your Durham Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Durham North Carolina, Progent's online computer support specialists are ready to provide professional and economical IT help the instant your business requires it. Long experience delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to repair network problems quickly while eliminating the expense and lost time that comes with on-premises support visits.

Even if your Durham business works with a local independent consultant or maintains an in-house organization that know how to deal with day-to-day computer problems, Progent’s Microsoft certified consultants can still offer a convenient and seamless virtual expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the experience to resolve sudden network crises or especially tough integration projects.

Advantages of Progent's Network Help for Offices in Durham North Carolina
Progent's remote IT consulting services allow your Durham organization to experience the advantages of timely, enterprise-grade network support without the expense of maintaining an in-house IT staff. Your information system will acquire greater strategic value by becoming more available, productive, and secure. Advantages to your company include:

  • Seamless virtual extension of your on-site support resources
    With most organizations in Durham North Carolina, nearby network support resources, whether made up of independent consultants or an internal maintenance staff, can handle the majority of network issues. On the other hand, serious problems may spring up when your regular support personnel are overstretched or absent, and some problems may involve technology that is beyond the scope of your usual support people. In these situations, Progent's on-call service professionals offer an easy, fast, and economical way to supplement your regular help and to transfer useful information to increase your capability to handle future issues in-house.

  • Less Reliance on Individual Consultants
    For IT support, smaller offices commonly depend on individual freelance service providers. While independent service people carry smaller overhead than larger consulting organizations and can often charge marginally less, they are sometimes stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in training, the absence of fallback help may force your business to wait for help during an IT crisis. As your network grows, system unavailability and problems with vital applications become more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a dependable source of backup service expertise to insure your network remains up and running.

  • Create a Scalable Basis for Smooth Expansion
    Organizations often start with an IT system created on a shoestring budget. Without a scalable infrastructure, band-aid fixes often get piled onto an unstable foundation. As a company grows, reliability and scalability issues can impede the productivity of the business. These badly designed systems need careful assessment, smart strategic planning, and extensive IT expertise to evolve to a network infrastructure that can provide the solid foundation to meet critical business demands and ease future growth.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller offices need guidance and technical education to negotiate an increasingly complicated maze of technology alternatives capable of promoting business growth and enhancing productivity. Businesses do not need a computer engineer who is attempting to sell a certain vendor's technology. Network support and product selling can result in a situation where the proposed solution is built around a predetermined product instead of the true requirements of a business. Progent avoids these conflicts of interest by selling just services instead of products. This enables Progent to match technical expertise with the real interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical knowledge, fine tuned remote support software, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with exclusive dependence on smaller service firms, individual freelance consultants, or limited internal resources.

Progent stands out by offering:

How Does Our Company Start Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.



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    Progent’s Microsoft certified experts offer a variety of support services for Dynamics GP (formerly Great Plains). Microsoft Dynamics GP is an accounting and business analysis package based, like all Microsoft accounting solutions, on the scalable and popular platform of Microsoft Windows technology. Microsoft Dynamics GP offers an affordable tool for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is simple to install and configure, and with its segmented design you are able to purchase only the functions you currently require, with the ability to add clients and increase functionality in the future. Progent’s Microsoft Dynamics GP consulting experts can help you deploy, configure and manage the current release of Microsoft Dynamics GP or migrate smoothly from an older release.

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    Dynamics GP/Great Plains can help you grow and manage your company better by delivering easy access to decision-driving information and a fast return on investment. Microsoft Dynamics GP confers important business benefits including its ability to extend the presence of your organization, handle your accounting, computerize financial operations, unify procedures across your business, improve inventory control, increase order accuracy, grow revenue and minimize turnaround time, and increase free cash flow. Progent can show you how to configure and manage a robust, safe server and network infrastructure to support Great Plains, and can provide experienced Microsoft Dynamics GP/Great Plains support professionals to make sure you derive all the benefits of your Microsoft Dynamics GP/Great Plains software.

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    If you need help creating, enhancing, or repairing business aplications for Windows, Linux, or the Web, Progent’s team of programmers, database architects, and project managers can ensure you get the job done on time and within your budget. Progent's experienced application developers offer affordable and efficient remote consulting for jobs as simple as writing VBA scripts for Excel or as challenging as developing mission-critical RDBMS applications built on Microsoft SQL Server or MySQL.

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    Progent's pricing model is to charge for online support and in-person visits by the minute. Consequently, you are billed exclusively for received services. Progent does not demand a higher rate for off-hours or emergency support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services delivered during normal business hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast repairs so you won't be tempted to permit simple problems to fester.

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    The knowledge and experience of Progent's certified Windows Server consulting team, with an average of over 11 years of support in Microsoft integration, ensures you success in identifying the version and set up of Windows 2003 Server that matches best with your company's strategy. Progent can also assist you with planning, deploying, administering and troubleshooting sophisticated information technology applications based on Windows Server, and can assist your migration from Windows 2000 or Microsoft Windows NT.

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    VMware's market leading Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent process for restoring services rapidly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also supports transparent testing for disaster recovery, updates and patches and can produce audit reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and manage a disaster recovery solution based on VMware Site Recovery Manager.

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    Windows Enterprise Directory demands significant practical experience to configure optimally across a large corporation. Progent’s Microsoft Certified consultants are skilled in designing, deploying, and supporting sophisticated Microsoft Enterprise AD projects. Progent’s fields of proven competence with Windows Active Directory include replication issues, multi-domain partition configurations, correcting corrupted AD objects, cleaning up residual beta software configuration objects in production AD environments, and fixing failed configurations of Active Directory and Active Directory-associated programs.

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    Progent's Microsoft-certified SQL Server 2017 experts can help you to evaluate the business advantages of migrating to SQL Server 2017 and can help you to design and carry out a smooth migration of your databases and applications to any network model including on-premises, cloud-hosted, or hybrid. Progent's SQL Server experts can provide online or onsite support ranging from on-demand design assessment or debugging to end-to-end project management to ensure your SQL Server 2017 project is successfully completed on time and within budget.

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    If your organization does not require emergency remote support but expects to need assistance with your network soon, you can save time and expenses and ensure that the appropriate IT skill will be ready when you require it by getting in touch with a Progent sales specialist and registering as a customer. For more information, phone 800-993-9400 or send email to information@progent.com.

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    Small to mid-sized businesses can now get all the advantages of Microsoft System Center Operations Manager 2007 and in addition have fast access to Progent’s Microsoft Certified network support experts. With Progent's affordably priced network service packages, small organizations can choose a basic Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing package. Progent supports Microsoft System Center Operations Manager to offer small business networks world-class availability, protection, and productivity.

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    Progent's Microsoft-certified consultants have more than a decade of background planning, deploying, enhancing and fixing System Center Operations Manager solutions and can provide companies of all sizes advanced online or onsite consulting support for Microsoft SCOM 2012. Progent can help you to plan an architecture for SCOM 2012 servers that delivers the responsiveness and resilience needed to monitor your datacenter effectively, whether your datacenters are on-premises, in the cloud, or a mixed solution. Progent can also help you to import and set up SCOM 2012 management packs based on best practices for tracking network fabric as well as Microsoft and third-party apps and services. Also, Progent can deliver responsive remote or onsite technical support to assist you to fix serious issues uncovered by System Center 2012 Operations Manager.

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    Progent is convinced that a well architected and implemented network can be a vital factor for accelerating a firm's success, and we follow this philosophy in our own system infrastructure. Progent has created a non-stop virtual office network that allows Progent's staff consultants and authorized contractors to deliver fast and effective service, cooperate easily on sophisticated projects, and gain from career and personal maturity from being part of a dynamic business culture of personal drive and freedom.

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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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