Fast and Affordable Remote Technical Support for Durham North Carolina Information Networks
Immediate Online Technical Support for Durham SystemsFor companies located in Durham North Carolina, Progent provides remote support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve challenging networking problems, as well as the services of CISSP-accredited security consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support engineers offer exceptional value due to the fact that they possess the real-world experience and are equipped with the sophisticated technology required to solve the majority of network problems quickly. Efficient support lowers immediate costs since service calls accumulate fewer billable minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization saves additionally in incidental costs by reducing or avoiding network outages and associated costs stemming from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's advanced remote technical support know-how is especially helpful for businesses that rely on public clouds for critical infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's billing policy for remote help is designed to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the services that you actually get. Unlike many online support companies, Progent requires no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing save you from situations where fast repairs somehow end up as substantial bills. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of optimized tools and field-proven methodologies which promote the highest degree of effectiveness for online technical support and repair for information networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's online support team to connect to your system without violating system security.

Progent's powerful service reporting system stores comprehensive histories of all support that Progent's customers have been provided. Progent's team service personnel have access to the history of services delivered to each Progent customer by every Progent consultant. This database of trouble tickets and resolutions is organized as a readily searchable proprietary database that enables Progent's remote technical experts to share their experiences with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's extensive list of accreditations and working associations with important technology companies including Cisco and Microsoft open up other extensive support databases and allow fast access to manufacturers' internal engineering staff with the result that Progent's remote service specialists can determine the best resolutions quickly.

Remote support provided by Progent to clients in Durham North Carolina include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's leading corporations. The ProSight series of IT management outsourcing services covers all critical aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire threat progression including protection, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup technology vendors to produce ProSight Data Protection Services, a portfolio of management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and track your backup operations and allow non-disruptive backup and rapid restoration of important files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss caused by equipment failures, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned employees, or application bugs. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of all sizes a flexible and affordable solution for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your dynamic IT system. Besides optimizing the protection and functionality of your IT environment, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on more strategic initiatives and tasks that derive the highest business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Android, and other personal devices. Using 2FA, whenever you sign into a secured application and give your password you are requested to confirm who you are via a unit that only you have and that is accessed using a different network channel. A broad selection of out-of-band devices can be used as this second means of authentication including a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. To find out more about ProSight Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time reporting plug-ins created to integrate with the industry's leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to provide web-based management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so that all potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your company's ability to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting experts for contract IT programs. Billing charges for ongoing development or consulting projects are set according to the qualifications of the consultants required. Progent's experience with these special areas of computer technology enables customers to execute critical projects economically and on time. Progent's project-based remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center service options for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most issues.

    Progent's Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of experienced information technology professionals provides your customers in Durham North Carolina rapid assistance from an efficient network service resource with years of experience offering phone support and remote repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk perception as a crucial driver of business productivity, and Progent's policy is to fix and not simply document IT problems.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting Team provides phone-based professional consulting support and training in specific application fields such as ERP, MRP, custom financial systems, and CRM. Progent also offers expertise, custom programming, and education for Microsoft business applications such as CRM, Project, Microsoft 365 Word, and Office Excel. To read more information concerning Progent's expertise, programming, and training services, see Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of Microsoft System Center2, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Durham North Carolina online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager to suit your business so your IT support is proactive and automated. By spotting looming trouble spots before they expand into crashes, automated monitoring can avoid inconvenient and expensive information system failures. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or networks that incorporate a mix of operating systems.
How Your Durham Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent. For businesses and startups in Durham North Carolina, Progent's phone-based network support engineers are ready to provide effective and economical IT support the instant your organization requires it. More than 20 years of providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote access tools to fix computer problems rapidly while avoiding the expense and lost time associated with on-site service visits.

Even if your Durham office has a local freelance support technician or employs an in-house organization that can handle typical computer issues, Progent's Microsoft and Cisco certified consultants are available to offer an easy and seamless remote expansion of your local resources for situations when your regular service personnel either lack the availability or the expertise to fix unexpected system emergencies or particularly challenging integration projects.

Benefits of Progent's Network Help for Offices in Durham North Carolina
Progent's online IT consulting services allow your Durham organization to realize the advantages of on-call, expert IT support without the cost of managing a full-time IT staff. Your information system will derive greater business value by becoming more reliable, efficient, and secure. Advantages to your company include:

  • Convenient virtual extension of your on-site support resources
    For most organizations in Durham North Carolina, nearby computer support resources, whether consisting of outside consultants or a full-time maintenance staff, can handle the majority of network problems. However, major troubles can strike when local support personnel are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your local support people. In these situations, Progent's online support specialists give you an easy, quick, and budget-friendly solution to supplement your regular help and to pass on valuable knowledge to increase your capability to deal with downstream issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller companies often rely on individual freelance consultants. While independent service people carry smaller overhead than big consulting firms and can often charge marginally less, they are often overextended, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in training, the absence of reserve help may force your business to wait for help during an IT crisis. As your company expands, network unavailability and problems with critical software become more costly. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a dependable source of reserve support expertise to make sure your IT system remains up and running.

  • Build a Solid Basis for Smooth Growth
    Companies typically start with an IT system created on a shoestring budget. Lacking a strong framework, band-aid repairs can get piled onto a weak foundation. When a company grows, reliability and expandability problems can impede the productivity of the business. These badly built environments require careful analysis, intelligent strategic planning, and extensive technical knowledge to evolve to a system infrastructure able to provide the solid foundation to meet critical business requirements and ease downstream growth.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller companies need advice and technical training to navigate through an increasingly complicated array of technology options capable of accelerating business growth and enhancing productivity. Businesses hardly need a network engineer who is attempting to sell a certain vendor's products. IT support and product sales can result in a scenario where the recommended solution is designed around a profitable technology rather than the true needs of a client. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to match IT expertise with the best needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical knowledge, fine tuned support tools, and understanding of enterprise networking enable companies to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional background, in the trenches of network service, executing a broad range of technical tasks for an extensive mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting personnel. This guarantees that you get not just expert technical capability, but also a support engineer with proven methods for using computer knowledge to fix actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site visits per minute. Consequently, you are charged only for received support. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and requires no monthly commitment for services delivered during regular business hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick repairs so you won't be tempted to allow minor problems to fester.

  • Complete Records of IT Services
    Progent has developed a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or local support organizations who provide minimal documentation or details of services done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation sent by every staff member to each customer. The practice of detailing and archiving support activity allows more effective service and avoids a variety of typical problems such as when a service customer is virtually held captive to a consultant who won't let go of vital service information.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By uncovering potential problems before they result in lost productivity, network monitoring can save your information network from painful and expensive service losses.
How Does My Business Begin Getting Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.



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