Fast Remote Support for Durham Computer Systems
Urgent Remote Consulting for Durham NetworksFor businesses located in Durham or anywhere in North Carolina, Progent offers online technical support for networks powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified engineers have provided online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure issues, plus the services of CISA and CISSP-certified security consultants to handle high-level security architecture and diagnostic issues.

Progent's online support experts offer excellent value due to the fact that they possess the real-world experience and are equipped with the sophisticated tools required to solve the majority of network issues rapidly. Efficient support reduces immediate expenses because solutions require minimal chargeable minutes. Online support also avoids the expense of sending a consultant to your office. Your company benefits even more in incidental costs by minimizing or avoiding network downtime and associated costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote technical support experience is particularly important in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing model for remote help is designed to leverage your IT service dollar. Progent bills per minute for telephone-based assistance, so you are invoiced only for the support that you receive. In contrast to typical online support firms, Progent asks for no startup fee or minimum job duration. Progent's per-minute granularity and simple model for pricing save you from scenarios where fast fixes manage to turn into large bills. Progent's skill at dealing with technical issues efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an arsenal of customized tools and field-proven methodologies which permit the highest degree of efficiency for remote engineering help and troubleshooting for computer systems of any size. Progent provides protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's online support team to access your environment without compromising corporate security.

Progent's proven customer support reporting application stores detailed documentation describing all service that Progent's clients have been provided. Progent's staff consultants have access to the records of all help delivered to each customer by every consultant. This database of trouble tickets and fixes is structured as a quickly searchable internal database that permits Progent's online technical experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and working associations with important industry leaders such as Cisco and Microsoft make available other extensive technical support databases and allow quick response from vendors' in-house support staff with the result that Progent's online consulting specialists are able to determine the most efficient resolutions in the least time.

Remote services available from Progent to companies in Durham and anywhere in the state of North Carolina include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same best-of-breed technology used by many of the industry's leading corporations. Progent's ProSight portfolio of outsourced network management services addresses all key aspects of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to address the entire threat progression including protection, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital data, apps and VMs that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to provide centralized management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so that all looming problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate as much as half of time spent searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT programs. Progent's rates for longer-term development or consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology enables customers to complete major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are ideal for organizations who lack the resources to create an in-house Call Center but who want quick communication with an efficient Help Desk with professional phone assistance plus the technical depth to escalate complex tasks to advanced engineers.

    Progent’s Virtual Call Center is intended for bigger businesses and acts as a transparent reinforcement of your established Helpdesk organization. Progent's Virtual Call Center can act as a an escalation resource to handle complex computer system challenges, or be available in those circumstances when your other service providers are overwhelmed.

    Progent's Call Center staff of veteran information technology consultants offers your computer users in Durham or anywhere in the state of North Carolina immediate access to a dependable technical support group with years of experience delivering phone consulting and online repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk Call Center perception as a crucial enabler of business performance, and Progent's intent is to resolve and not simply track network issues.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting staff can supply remote advanced engineering expertise and education in specific business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for popular Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, customization, and education services, see Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Durham, or anywhere in the state of North Carolina, remote hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your environment so that your IT support is proactive and automated. By uncovering emerging trouble spots before they grow into network outages, remote monitoring can head off inconvenient and costly information system crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or systems that support a variety of platforms.
How Your Durham Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and startups in Durham or throughout the state of North Carolina, Progent's phone-based computer support engineers are ready to provide expert and economical system support whenever your company requires it. Long experience providing online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to solve network problems quickly while eliminating the cost and lost time associated with on-site support visits.

Even if your Durham business works with a local independent support technician or employs a full time IT staff that can handle the majority of network problems, Progent’s Microsoft certified consultants are available to provide an easy and transparent virtual expansion of your on-site resources for situations when your regular service personnel either lack the time or the expertise to handle sudden network crises or especially complicated integration problems.

Features of Progent's Online Computer Services for Durham
Progent's online help, Internet-based repair, system security expertise, and network administration services offer businesses in Durham or throughout the state of North Carolina unparalleled leverage for your IT budget. Whether you need occasional phone help and Internet-based network repair or full-time Help Desk outsourcing services and network administration, Progent's professionals can deliver your business world class IT support while allowing you to avoid the cost and hassle of maintaining a full-service in-house IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT expertise, refined support software, and familiarity with corporate IT allow offices to escape the limitations associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco qualified consultants average more than a decade of real-world industry experience, in the trenches of network service, performing a wide variety of technical projects for a large mix of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting personnel. This ensures that you get not just expert technical skills, but also a consultant with proven approaches for applying computer knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises help per minute. Consequently, you are billed exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no startup fee and requires no monthly commitment for support services provided during regular business hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick solutions so you won't be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent has little competition. Businesses who utilize familiar freelance service providers or who employ in-house IT staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, secure, and productive.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock system tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your IT network from painful and expensive service losses.
How Does Our Company Begin Getting Remote Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.













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