Fast and Affordable Online Support for Durham North Carolina Networks
Urgent Online Consulting for Durham SystemsFor companies in Durham North Carolina, Progent provides remote help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve complex infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic issues.

Progent's remote technical support experts provide excellent value because they have the real-world experience and have access to the sophisticated technology necessary to solve the majority of information system issues quickly. This lowers direct costs because solutions accumulate minimal chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your company benefits additionally in indirect costs by minimizing or eliminating network downtime and related losses stemming from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's extensive online consulting know-how is especially helpful for businesses that depend on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.

Progent's pricing model for online support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you owe only for the support that you actually get. In contrast to many online support firms, Progent requires no initialization fee or minimum fees. Progent's one-minute granularity and simple policy for billing save you from situations where fast repairs manage to end up as substantial invoices. Progent's skill at solving problems efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of optimized technologies and proven processes that promote the highest degree of efficiency for online help and repair for information networks of any size. Progent offers protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's Technical Response Center to connect to your environment remotely without compromising system security.

Progent's sophisticated service reporting application includes thorough documentation describing the service that Progent's customers have received. Progent's authorized consultants have access to the specifics of services provided to every customer by any Progent engineer. This database of anomalies and responses is stored as a conveniently searchable proprietary knowledge base that enables Progent's online support engineers to share their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's high-level certifications and close relationships with key industry leaders including Cisco and Microsoft open up other vast technical knowledge bases and allow priority response from vendors' internal support staff with the result that Progent's remote service specialists are able to arrive at the best solutions in the least time.

Remote technical services available from Progent to businesses in Durham North Carolina include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate services intended to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the world's leading enterprises. Progent's ProSight portfolio of outsourced network management services addresses all key areas of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including protection, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and enable non-disruptive backup and rapid restoration of vital files/folders, applications, images, plus VMs. ProSight DPS helps your business recover from data loss resulting from equipment failures, natural disasters, fire, malware such as ransomware, user error, malicious insiders, or application glitches. Managed backup services available in the ProSight Data Protection Services selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and tracking updates to your dynamic information system. In addition to optimizing the protection and functionality of your computer environment, Progent's software/firmware update management services free up time for your IT staff to concentrate on more strategic projects and activities that derive maximum business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Android, and other personal devices. With Duo 2FA, when you sign into a protected application and enter your password you are requested to confirm your identity via a device that only you have and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized for this added form of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate multiple verification devices. For more information about ProSight Duo identity validation services, visit Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security companies to provide centralized control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent�s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, optimize and debug their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent�s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your Progent consultant so all looming issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you�re making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup system that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract information technology programs. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these special fields of information technology allows customers to execute major initiatives within budget and on schedule. Progent's special remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk support programs for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Call Center consulting services can aid you in building an effective new Help Desk Call Center or enhancing your existing one, identifying or modifying Help Desk application software to meet the special needs of your company, or adding occasional online personnel to supplement your internal Call Center group during unusually busy situations like software transitions, major updates, or installing brand new business software.

    Progent's Help Desk Call Center team of experienced network consultants offers your computer users in Durham North Carolina instant contact with an effective network service resource with years of experience offering telephone-based consulting and remote diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center the reputation as a significant contributor to company productivity, and Progent's aim is to resolve instead of simply document network issues.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts staff provides phone-based professional consulting support and education in special business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. For more information about Progent's consulting, custom development, and education services, go to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of Microsoft System Center2, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Durham North Carolina remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can customize SCOM for your environment so your computer maintenance is proactive and automated. By uncovering potential trouble spots before they expand into network outages, remote monitoring can minimize inconvenient and costly network failures. Progent can also use system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks that incorporate a mix of platforms.
How Your Durham Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Durham North Carolina, Progent's online computer support engineers can deliver effective and cost-effective IT help whenever your organization needs it. More than a decade of providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to repair IT problems rapidly while avoiding the cost and lost productivity associated with on-site service calls.

Even if your Durham office deals with a regular freelance support technician or employs a full time IT staff that can handle day-to-day network issues, Progent's Microsoft certified engineers are available to provide a convenient and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the time or the knowledge to fix unexpected system emergencies or especially complicated integration problems.

Features of Progent's Online Network Support for Durham North Carolina
Progent's online help, remote troubleshooting, system security expertise, and network administration services offer companies in Durham North Carolina the greatest leverage for your IT investment. Whether you need occasional telephone help and Internet-based troubleshooting or ongoing Help Desk services and system management, Progent's professionals can deliver your organization enterprise-level IT support while allowing you to avoid the expense and hassle of maintaining a large in-house IT organization. Highlights of Progent's online help program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical knowledge, refined remote support software, and understanding of enterprise networking allow companies to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Certified experts average more than ten years of hands-on professional experience, at the forefront of network support, executing a wide range of technical tasks for an extensive mix of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support team. This guarantees that you get not only world-class technical help, but also a support engineer with field-tested methods for using technical knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises visits per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services provided during normal business hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for quick fixes so you will not be forced to permit less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent has few competitors. Companies who work with trusted independent consultants or who maintain in-house support personnel benefit when Progent passes on information about critical technology and tested processes to make their IT environments more robust, protected, and productive.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few support firms to provide 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By uncovering possible problems before they cause downtime, system monitoring can keep your information network from painful and expensive availability disruptions.
How Does Our Company Start Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.



An index of content::

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    Progent's Juniper-authorized NetScreen consultants can assist you to configure and integrate NetScreen 5000 series routers, migrate from older NetScreen devices to the latest Juniper products, and troubleshoot infrastructure issues in all-Juniper or mixed-vendor systems.

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    Progent's Microsoft certified consultants can help you define and implement an efficient in-place Exchange Server 2003 migration strategy that avoids productivity disruption, reduces ongoing service demands, and makes your Exchange 2003 Server easy to administer. For complex multi-server or multi-location migrations, Progent has the experience to finish your project quickly and economically. Progent's Exchange Server 2003 help, troubleshooting, and consulting services include expertise with the configuration of third-party add-ons to Exchange Server 2003 that are in keeping with your business goals.

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    Progent's Apple Mac experts can promote the creative aspect of Mac computing by providing help services and training in imaging, sound, and video. Progent's consultants offer help in a range of Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special jobs such as capturing or digitizing audio or video or setting up an audio/video post production facility.

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    Progent's ProSight Virtual hosting services provide small businesses a variety of benefits such as reduced capital expenditures, reductions in operational costs, better management focus, world-class security, enhanced fault tolerance, and regulatory compliance.

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    Progent's Juniper-certified network consultants can help your company to plan and deploy Juniper Firewall/VPN technology, enhance and support your infrastructure, and upgrade smoothly from outdated devices to the latest releases. Progent's Junos OS consultants can also offer expertise with Juniper's premier network control software to help you to simplify the management and strengthen the protection of your Juniper VPN devices and routers. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS operating system platforms and can help you manage environments that include a mix of Juniper's software platforms.

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    Cisco offers a full product line of routers that includes routers designed to deliver the security, performance, and availability required by customers ranging from small offices to global enterprises. Cisco routers include support for redundancy, transparent failthrough, and redundant power for improved reliability and network uptime. Progent can help you choose and integrate Cisco routers to build a reliable infrastructure for your network and to make it economical to expand as you support new users, open new offices, deploy new services, open your network to customers and partners, and support a more mobile workforce. Progent can provide help with a range of routers based on the Cisco IOS platform, such as Cisco's 800 family of small business VPN routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, Cisco CRS Carrier Routing System for core Networks, as well as older 3600 and 3700 Routers.

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    Secure Application Publishing with Internet Security and Acceleration Server 2006 allows greater control over intranet resources while supporting increased productivity by making these resources available to legitimate remote users. Internet Security and Acceleration Server 2006 can protect business applications, services, and data across all network components with application-layer filtering and powerful publishing tools. Progent's Microsoft-premier ISA Server 2006 experts can show you how to plan, install, configure, and maintain ISA Server on your network so your company benefits from a highly functional and economical balance of security, convenience, and performance.

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