Fast Remote Help for Durham Networks
For companies in Durham or anywhere in North Carolina, Progent provides online support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex networking issues, plus the services of CISA and CISSP-accredited cybersecurity experts to help with high-level security architecture and troubleshooting jobs.
Progent's remote technical support experts provide exceptional value because they have the real-world background and have access to the advanced tools needed to solve most information system problems quickly. This reduces direct expenses since solutions require fewer chargeable consulting minutes. Online support also avoids the cost of dispatching an engineer to your site. Your company saves even more with incidental costs by minimizing or eliminating network outages and related costs stemming from business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's extensive online consulting experience is especially valuable for organizations that rely on public clouds for vital infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an alternative.
Progent's billing model for remote help is structured to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you are billed just for the support that you receive. In contrast to typical remote support companies, Progent requires no initialization fee or minimum job duration. Progent's per-minute billing unit and clean policy for billing prevent scenarios where speedy. minor solutions manage to end up as large bills. Progent's skill at dealing with problems efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized tools and field-tested processes that promote the highest degree of efficiency for online consulting and repair for information networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's online support team to communicate with your system remotely without compromising network security.
Progent's proven customer support reporting system includes comprehensive histories for the support that Progent's clients have received. Progent's staff service personnel have access to the details of support provided to each client by any engineer. This history of anomalies and solutions is structured as a quickly exploitable internal knowledge base that permits Progent's remote support experts to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and close associations with major industry leaders such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow fast access to vendors' in-house product engineers so Progent's online service experts can determine the most efficient resolutions quickly.
Remote technical services available from Progent to businesses in Durham and throughout the state of North Carolina include:
Authorized MS Windows Experts
Progent's Microsoft-expert online support professionals can deliver computer problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration consulting services, Microsoft Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of affordable PC desktop support services to help you company to deploy, configure, repair, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the premier accreditation for network infrastructure professionals, and indicates a person's network technology skills at the master level. Cisco CCIEs know how to resolve the most difficult issues encountered in network infrastructure design, installation, maintenance, compliance, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in analyzing problems with IOS network management utilities and coming up with workarounds or locating program updates. Cisco CCIEs are an excellent value since their depth of experience enables them to fix problems quickly. In many cases, less experienced engineers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can tie into your environment using sophisticated remote support tools to provide efficient, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer help for the entire range of Cisco's top-selling selection of networking devices by delivering services such as:
CISSP and ISSAP Certified Network Security Consultants
Progent's certified CISM and CISSP cybersecurity experts offer a range of security services to enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist you to recover rapidly after a damaging breach. Security support services offered by Progent include: comprehensive network security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast cleanup after virus and worm attacks; setting up firewalls; establishing secure architectures for off-site and mobile connectivity; defending your email system from spam and directory harvest attacks; and offering 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable workflow for restoring services quickly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also supports transparent testing for site recovery, upgrades and patches and can generate audit reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to cover a wide spectrum of computer technologies including system architecture, email solutions, network and operational security, plus UNIX and Windows integration. For server consolidation and easy administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with migration from older systems to Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to resolving technical issues enables fast escalation, when required, to engineers with task-relevant expertise to handle challenging situations. This accelerates repair of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can provide urgent remote assistance analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to allow small and medium-size organizations to utilize the same advanced IT solutions used by some of the world's top corporations. Progent's ProSight line of outsourced network management services covers all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the entire malware attack progression including blocking, detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that require important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so that any looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with information security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for special IT programs. Progent's rates for longer-term consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these special areas of information technology enables clients to execute critical projects economically and on time. Progent's special remote engineering solutions include:
How Your Durham Company Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Help Desk service options for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all aspects of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center team of veteran network professionals gives your computer users in Durham or anywhere in the state of North Carolina instant assistance from an effective support resource with substantial experience providing phone consulting and remote diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk the reputation as a major contributor to business productivity, and Progent's intent is to fix instead of merely document IT issues.
- Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting staff provides phone-based professional consulting support and training in special application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, customization, and training for popular Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, custom development, and education services, visit Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a prior release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver organizations in Durham, or anywhere in the state of North Carolina, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your business so that your computer support is proactive and automated. By spotting looming issues before they grow into crashes, automated monitoring can head off stressful and expensive information system failures. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks that support a combination of operating systems.
To contact Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Durham or throughout the state of North Carolina, Progent's phone-based network support specialists are ready to deliver effective and cost-effective system support whenever your company has to have it. More than 15 years of delivering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access tools to solve IT problems quickly while eliminating the cost and lost time associated with on-site service calls.
Even if your Durham office works with a local freelance support technician or employs an in-house organization that can deal with typical network issues, Progentís Microsoft certified consultants can offer an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the time or the expertise to resolve sudden network crises or particularly tough integration projects.
Details of Progent's Online Computer Support for Durham
Progent's phone support, remote troubleshooting, network security consulting, and network administration services give businesses in Durham or throughout the state of North Carolina unparalleled leverage for your support budget. Whether you need one-time phone support and Internet-based troubleshooting or ongoing Help Desk services and network administration, Progent's professionals can provide your office enterprise-level IT support while permitting you to avoid the cost and administration overhead of running a large in-house IT organization. Key features of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to offices in Durham and is also ideal for customers in geographic areas of North Carolina that lack consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a broad array of Microsoft support tools, service databases, and continuing education.
- By the Minute Billing to Reduce Expenses
Progent offers online support on a per-minute basis, so you are charged only for the services you use. Progent has no minimum charge for online help and imposes no monthly retainer for services delivered during normal business hours. This keeps you from paying big invoices for routine fixes.
- Access to Cisco Certified Network Design Experts
Progent's registered experts for Cisco can provide access to on-staff specialists with skill in planning, deploying, and troubleshooting networking environments based on Cisco products. Progent can provide a CCIE or CCNP to show you how to create fast, high-availability, and secure connectivity for local and remote networking.
- Application Specialists Team
Progent's basic consulting services consist of technology integration, Microsoft Exchange expertise, corporate security planning, and Help Desk Co-management services. Progent's Application Experts Team can provide world-class consulting expertise in specific application areas. Support available from the Application Experts Group covers:
Dynamics GP Consulting and Customization
Microsoft Project and Project Online Training
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Project Management and Application Programming
MySQL Project Management and Software Programming
Apple Mac Help
Amazon Marketplace Web Service Application Development
By offering a convenient centralized resource for network generalists and specialists, Progent is able to deliver fast, cost-effective, and thorough information technology solutions that meet the unique requirements of your business.
- Advanced Remote Access Tools
Secure remote access allows Progent's support experts to see precisely what your users see. This makes it possible to produce fast fixes to issues that could otherwise require a costly onsite visit. Sophisticated online connectivity tools and expert engineers together allow Progent to repair most IT issues quickly and economically. Progent is a pioneer in offsite support and automated network monitoring.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- Round-the-Clock Support for Maximum Network Uptime
For organizations with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk support programs are intended especially for budget-conscious offices whose workers require instant access to a Help Desk service with effective phone support and complete escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT experience, fine tuned remote support tools, and understanding of enterprise networking allow offices to avoid the limitations of exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house resources.
Progent stands out by providing:
How Does My Business Start Receiving Online Network Support from Progent?
- In-depth Expertise in Microsoft's Entire Line of Server Platforms
Progent can provide world-class support for Microsoftís popular server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration consulting, Windows Server 2008 R2 upgrades, Windows 2003 maintenance, MS Exchange 2019 deployment, MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for online support and in-person visits by the minute. Consequently, you are charged exclusively for received support. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for services delivered during regular business hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for quick fixes so you won't be forced to permit minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent has few competitors. Businesses who work with trusted independent consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more robust, secure, and productive.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few IT service firms to offer round-the-clock remote monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing possible issues before they result in downtime, system monitoring can keep your IT network from painful and expensive service losses.
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.