Fast and Affordable Online Support for Durham North Carolina Networks
For companies in Durham North Carolina, Progent provides remote help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve complex infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic issues.
Progent's remote technical support experts provide excellent value because they have the real-world experience and have access to the sophisticated technology necessary to solve the majority of information system issues quickly. This lowers direct costs because solutions accumulate minimal chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your company benefits additionally in indirect costs by minimizing or eliminating network downtime and related losses stemming from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's extensive online consulting know-how is especially helpful for businesses that depend on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.
Progent's pricing model for online support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you owe only for the support that you actually get. In contrast to many online support firms, Progent requires no initialization fee or minimum fees. Progent's one-minute granularity and simple policy for billing save you from situations where fast repairs manage to end up as substantial invoices. Progent's skill at solving problems efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of optimized technologies and proven processes that promote the highest degree of efficiency for online help and repair for information networks of any size. Progent offers protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's Technical Response Center to connect to your environment remotely without compromising system security.
Progent's sophisticated service reporting application includes thorough documentation describing the service that Progent's customers have received. Progent's authorized consultants have access to the specifics of services provided to every customer by any Progent engineer. This database of anomalies and responses is stored as a conveniently searchable proprietary knowledge base that enables Progent's online support engineers to share their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's high-level certifications and close relationships with key industry leaders including Cisco and Microsoft open up other vast technical knowledge bases and allow priority response from vendors' internal support staff with the result that Progent's remote service specialists are able to arrive at the best solutions in the least time.
Remote technical services available from Progent to businesses in Durham North Carolina include:
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Authorized Windows Support
Progent's Microsoft-certified online support professionals offer computer system repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help your company with a wide range of technology support services including Windows Server 2022 solution design and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop services to assist you business to install, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop support services include providing Windows 11 planning and upgrade support and Windows 10 configuration consulting, as well as System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your PCs along with your web-facing mobile devices.
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Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network engineers, and validates a consultant's technical skills at the master level. Cisco CCIEs know how to resolve even the most challenging challenges associated with network infrastructure planning, deployment, management, security, and problem solving. Cisco CCIEs operate closely with Cisco's internal engineers in isolating anomalies with Cisco IOS network management utilities and developing workarounds or identifying software updates. Cisco qualified CCIEs are an excellent value because their deep expertise allows them to resolve problems quickly. In many instances, less seasoned consultants can wrestle for many hours or days with identical tasks that a CCIE can fix in minutes. Progent's Cisco CCIE consultants can communicate with your computer system by means of the latest remote troubleshooting technology to perform efficient, secure, and affordable analysis and remediation.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling family of connectivity appliances. Cisco networking expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless IP phones integration, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Access Points planning and integration support, Cisco wireless controllers consulting, Cisco Security and VPN Consulting support, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to help you to optimize your Wi-Fi infrastructure.
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CISM and CISSP Certified System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of system protection solutions that can improve the defenses of your Windows, macOS and OS X, or Linux network against internal or external threats or assist you to recover quickly after a damaging breach. Security support services offered by Progent cover thorough information security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recovery from malicious assaults; installing firewalls; designing secure mechanisms for off-site and mobile connectivity; securing your messaging system against spam and DHA attacks; and establishing round-the-clock proactive monitoring.
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Cloud Integration Solutions

Progent can provide advanced remote consulting services to help companies of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine local resources along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services such as Microsoft 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
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VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a consistent process for restoring applications and services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also allows transparent testing for disaster recovery, upgrades and fixes and can produce reports to confirm complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the hardware used by the basic IP network.
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UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to address a broad range of information technologies including network architecture, messaging solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server economization and easy administration in networks that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from legacy systems to Windows or Linux-powered solutions. Progent's group-based approach to solving network issues enables quick escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This accelerates repair of critical problems, reduces network downtime, and cuts service costs.
Major Linux variants for which Progent offers expert support include:
RedHat Linux
SUSE
Debian GNU/Linux
Slackware Linux
Ubuntu
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate services intended to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the world's leading enterprises. Progent's ProSight portfolio of outsourced network management services addresses all key areas of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including protection, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and enable non-disruptive backup and rapid restoration of vital files/folders, applications, images, plus VMs. ProSight DPS helps your business recover from data loss resulting from equipment failures, natural disasters, fire, malware such as ransomware, user error, malicious insiders, or application glitches. Managed backup services available in the ProSight Data Protection Services selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed services are most appropriate for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management provide businesses of any size a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and tracking updates to your dynamic information system. In addition to optimizing the protection and functionality of your computer environment, Progent's software/firmware update management services free up time for your IT staff to concentrate on more strategic projects and activities that derive maximum business value from your information network. Find out more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Android, and other personal devices. With Duo 2FA, when you sign into a protected application and enter your password you are requested to confirm your identity via a device that only you have and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized for this added form of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate multiple verification devices. For more information about ProSight Duo identity validation services, visit Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security companies to provide centralized control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progent�s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, optimize and debug their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent�s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your Progent consultant so all looming issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you�re making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup system that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract information technology programs. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these special fields of information technology allows customers to execute major initiatives within budget and on schedule. Progent's special remote engineering services include:
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Call Center Expertise
Progent's Help Desk support programs for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Call Center consulting services can aid you in building an effective new Help Desk Call Center or enhancing your existing one, identifying or modifying Help Desk application software to meet the special needs of your company, or adding occasional online personnel to supplement your internal Call Center group during unusually busy situations like software transitions, major updates, or installing brand new business software.
Progent's Help Desk Call Center team of experienced network consultants offers your computer users in Durham North Carolina instant contact with an effective network service resource with years of experience offering telephone-based consulting and remote diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center the reputation as a significant contributor to company productivity, and Progent's aim is to resolve instead of simply document network issues.
- Business Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Experts staff provides phone-based professional consulting support and education in special business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. For more information about Progent's consulting, custom development, and education services, go to Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of Microsoft System Center2, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Durham North Carolina remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can customize SCOM for your environment so your computer maintenance is proactive and automated. By uncovering potential trouble spots before they expand into network outages, remote monitoring can minimize inconvenient and costly network failures. Progent can also use system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks that incorporate a mix of platforms.
How Your Durham Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Durham North Carolina, Progent's online computer support engineers can deliver effective and cost-effective IT help whenever your organization needs it. More than a decade of providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to repair IT problems rapidly while avoiding the cost and lost productivity associated with on-site service calls.
Even if your Durham office deals with a regular freelance support technician or employs a full time IT staff that can handle day-to-day network issues, Progent's Microsoft certified engineers are available to provide a convenient and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the time or the knowledge to fix unexpected system emergencies or especially complicated integration problems.
Features of Progent's Online Network Support for Durham North Carolina
Progent's online help, remote troubleshooting, system security expertise, and network administration services offer companies in Durham North Carolina the greatest leverage for your IT investment. Whether you need occasional telephone help and Internet-based troubleshooting or ongoing Help Desk services and system management, Progent's professionals can deliver your organization enterprise-level IT support while allowing you to avoid the expense and hassle of maintaining a large in-house IT organization. Highlights of Progent's online help program include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to businesses in Durham North Carolina and is also ideal for networks in geographic areas that lack consultants with proven experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a broad range of Microsoft support tools, technical information, and continuing education.
- Per Minute Billing to Minimize Costs
Progent provides remote help on a per-minute billing plan, so you are charged only for the support you use. Progent requires no minimum fee for online service and asks for no periodic retainer for support services delivered during normal business hours. This protects you from paying big invoices for simple fixes.
- Availability of Cisco Network Design Professionals
Progent's registered experts for Cisco can provide access to authorized specialists who have experience in designing, deploying, and troubleshooting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's core consulting services consist of system integration, MS Exchange Server expertise, corporate security design, and Help Desk Co-management services. Progent's Experts Team can provide in-depth consulting support for specific application areas. Help offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project Training
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Database Administration and Software Development
MySQL DBA Services and Application Design
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a convenient one-stop source for IT generalists and specialists, Progent can deliver fast, inexpensive, and thorough information technology solutions that address the specific needs of your business.
- Sophisticated Online Access Tools
Protected online access permits Progent's service professionals to observe exactly what your users see. This makes it easier to produce fast solutions to issues that could otherwise demand an expensive onsite visit. Effective online connectivity software and experienced technicians combine to enable Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in online troubleshooting and remote network tracking.
- Support for Popular VPN Products
Progent supports safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24x7 Service for Maximum Network Availability
For businesses with mission-critical applications, Progent can provide optional round-the-clock online support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high network uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are intended specifically for budget-conscious offices whose workers need instant access to a Help Desk Call Center with expert telephone support and full escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical knowledge, refined remote support software, and understanding of enterprise networking allow companies to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
- Best Practices
Progent’s staff of Microsoft and Cisco Certified experts average more than ten years of hands-on professional experience, at the forefront of network support, executing a wide range of technical tasks for an extensive mix of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support team. This guarantees that you get not only world-class technical help, but also a support engineer with field-tested methods for using technical knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises visits per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services provided during normal business hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for quick fixes so you will not be forced to permit less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent has few competitors. Companies who work with trusted independent consultants or who maintain in-house support personnel benefit when Progent passes on information about critical technology and tested processes to make their IT environments more robust, protected, and productive.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few support firms to provide 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By uncovering possible problems before they cause downtime, system monitoring can keep your information network from painful and expensive availability disruptions.
How Does Our Company Start Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.