Fast Online Support for Durham North Carolina Information Networks
Immediate Remote Help for Durham NetworksFor companies located in Durham North Carolina, Progent provides remote technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with complex infrastructure problems, as well as the services of CISSP-accredited cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.

Progent's remote support engineers provide excellent value due to the fact that they have the practical background and are equipped with the sophisticated technology needed to solve most network issues quickly. This lowers direct expenses since solutions accumulate minimal chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your site. Your organization benefits additionally with indirect expenses by reducing or avoiding network downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online technical support experience is especially important in environments that depend on public clouds for critical network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's pricing policy for remote help is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged just for the support that you actually get. In contrast to typical online support companies, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple policy for pricing avoid scenarios where quick repairs manage to end up as major invoices. Progent's skill at solving technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of optimized tools and proven methodologies that promote the maximum degree of efficiency for online help and repair for IT systems of any size. Progent provides safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the experts of Progent's remote service group to interface to your system without violating network security.

Progent's sophisticated customer support database system includes extensive documentation of the support that Progent's customers have received. Progent's authorized service personnel have access to the details of services provided to every Progent customer by any engineer. This history of anomalies and solutions is stored as a quickly exploitable support database that permits Progent's remote support engineers to share their experiences with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with key vendors including Cisco and Microsoft make available additional vast technical support databases and allow priority access to vendors' internal engineering staff with the result that Progent's remote service specialists are able to determine optimal solutions quickly.

Online support services provided by Progent to customers in Durham North Carolina include:

Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate services intended to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by some of the industry's top corporations. Progent's ProSight portfolio of network monitoring and management services addresses all key areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup technology companies to produce ProSight Data Protection Services, a portfolio of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup operations and enable non-disruptive backup and rapid restoration of critical files/folders, applications, system images, plus virtual machines. ProSight DPS lets your business avoid data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, human mistakes, ill-intentioned insiders, or software bugs. Managed backup services available in the ProSight Data Protection Services product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these fully managed backup services are most appropriate for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer organizations of any size a versatile and affordable alternative for assessing, testing, scheduling, applying, and tracking updates to your ever-evolving IT network. Besides optimizing the security and reliability of your IT environment, Progent's software/firmware update management services allow your IT staff to concentrate on more strategic projects and activities that deliver the highest business value from your information network. Read more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo supports one-tap identity confirmation with iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected online account and give your password you are requested to verify who you are via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized for this added means of ID validation such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can designate several verification devices. To find out more about ProSight Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to provide centralized control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so all potential issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The interview is designed to help assess your company's ability to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup/recovery environment that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology projects. Progent's charges for longer-term consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology allows customers to complete critical projects within budget and on time. Progent's special online engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center programs for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all facets of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve the most issues.

    Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the leading professional services automation tool for handling service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned network experts offers your customers in Durham North Carolina immediate contact with an effective technical support group with years of experience providing phone consulting and remote troubleshooting for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk recognition as a crucial driver of company success, and Progent's intent is to fix rather than simply record IT problems.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting Team provides remote professional engineering support and education in specific application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for popular Microsoft applications such as CRM, Microsoft Office Project, Office Word, and Office Excel. To learn more about Progent's consulting, programming, and education offerings, go to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Durham North Carolina online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to fit your business so your computer maintenance is proactive and automated. By uncovering possible problems before they grow into crashes, system monitoring can ward off disruptive and expensive service failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems that incorporate a combination of platforms.
How Your Durham Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Durham North Carolina, Progent's online network support engineers can provide effective and economical IT help whenever your company has to have it. More than 15 years of offering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote access technology to repair network problems quickly while avoiding the cost and lost time that comes with on-premises support visits.

Even if your Durham business has a local independent support technician or employs an in-house organization that know how to deal with the majority of computer issues, ProgentÔŅĹs Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the expertise to fix unexpected system crises or particularly complicated integration projects.

Details of Progent's Online Network Support for Durham North Carolina
Progent's online support, Internet-based troubleshooting, system security expertise, and network management services offer offices in Durham North Carolina the greatest leverage for your support budget. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk support and system administration, Progent's professionals can provide your company world class network support while allowing you to eliminate the cost and administration overhead of running a large internal IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT knowledge, refined support software, and understanding of enterprise networking allow offices to escape the limitations associated with excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

How Does Our Company Start Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.



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    Progent's veteran team of IT consultants and application experts have extensive experience delivering remote and on-premises assistance for organizations of any size who need to incorporate Android phones into their information networks so that mobile clients can communicate and collaborate while on the go. Progent offers the range of skills to resolve network problems that span numerous vendors and that entail a combination of legacy and up-to-date technology. Progent offers affordable online expertise to help you with any aspect of planning, configuring, managing and maintaining your BYOD solution. Progent can provide occasional support to help you to handle especially stubborn technical issues, or Progent can provide outsourced or co-sourced project management support to ensure that you complete major network projects on schedule and within budget. Progent can assist with local, cloud-based, or hybrid network environments and offers support for operating systems, apps, management utilities and network infrastructure. Progent also can provide customized group or individual classes to help you manage and use Android phones and tablets securely and productively.

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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it.

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    Progent uses an enterprise-class service reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local service organizations who offer minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports sent by every consultant to every client. The discipline of detailing and organizing service activity results in more efficient support and eliminates a variety of typical problems such as when a service customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.

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    Progent's company culture will allow you to become a better consulting professional by improving your technical knowledge and boosting the loyalty of your customers. Progent makes good on this commitment by recruiting the best consulting experts for you to operate with, offering a state-of-the-art system architecture, using proprietary application utilities to enable the highest level of service, and by streamlining proven business structures for attracting and retaining customers.

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    Progent can assist small and mid-size companies to plan, deploy, validate and maintain backup/restore systems to support work-from-home employees.

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    Progent's certified professionals can assist you to evaluate the potential benefits of Hyper-V-based server virtualization for your business, conduct pilot implementations to verify Hyper-V's operation with your production applications, evaluate your network architecture for optimal operation with virtualization technology, assist you in moving to Microsoft Windows Server 2008 and configuring Hyper-V, educate your network management personnel to track and manage Hyper-V, provide expert consulting support for enhancing the security of your virtual machines, design and test business continuity processes that maximize system uptime, and provide continuing consulting and maintenance including affordable remote troubleshooting and comprehensive Help Desk services.

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    Progent's Microsoft-certified SQL Server 2017 experts can assist your business to assess the business benefits of upgrading to SQL Server 2017 and can assist your organization to design and carry out an efficient migration of your databases and applications to any deployment architecture including on-premises, cloud-based, or hybrid. Progent's SQL Server experts can provide remote or on-premises support services ranging from as-needed design review or troubleshooting to end-to-end project management and co-management to make sure your SQL Server 2017 project is successfully completed on schedule and on budget.

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    Progent's virtual classroom webinars offer small businesses the cost savings, ease, and versatility of virtual seminars and the effective training methods of expert teachers who utilize the latest technology to simulate real-time, interactive learning environments. Progent offers webinar training for key desktop applications including components of Microsoft Office suite such as Microsoft Excel, Word, PowerPoint, and Outlook: Microsoft Dynamics business accounting and management products such as MS Dynamics GP; as well as additional popular desktop applications such as Adobe Photoshop, Acrobat Writer, and Crystal Reports.

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    Progent offers consulting expertise for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you select, deploy, and maintain a WatchGuard Firewall product that fits your network security needs and budget. Progent can assist you to manage legacy WatchGuard firewall appliances or migrate efficiently to current WatchGuard firewall solutions.

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    Progent can help organizations of all sizes to follow leading practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage systems, and library resources; plan, implement, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive reporting. Progent can help your company to migrate from an earlier version of System Center Virtual Machine Manager or from a third-party virtualization management platform, and Progent can assist you to enhance and repair your current SCVMM ecosystem to make sure you realize maximum return on investment.

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    Cisco has developed an extensive product line of routers including appliances built to deliver the protection, performance, and availability required by organizations from branch offices to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, transparent failover, and backup power for improved fault tolerance and network uptime. Progent can help you select and integrate Cisco routers to establish a solid foundation for your IT system and to make it economical to grow as you support new users, open new offices, install new services, extend your network to clients and partners, and manage a more mobile workforce. Progent can provide help with a variety of routers based on Cisco's IOS operating system, including the Cisco 800 family of small business routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, Cisco CRS Carrier Routing System for the network core, plus legacy 1700 and 2600 Series Routers.

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    Microsoft Virtual Server 2005, run on the Windows Server 2003 platform and powered by technology originally produced by Connectix, delivers the power necessary to accomplish server consolidation, application migration, and server isolation projects via virtualization techniques in an enterprise-ready IT environment with high expandability, manageability, and fault tolerance. Microsoft has targeted Virtual Server at companies wishing to improve ROI in application programming and piloting, upgrading from legacy mission-critical software, and server consolidation. Progent's professional Virtual Server consultants can assist your business to assess and deploy MS Virtual Server 2005.

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    Progent's disaster recovery support and business continuity consultants can show you how to create a disaster recovery plan to prepare for an IT network catastrophe. Progent can show you how to create a complete disaster recovery strategy that incorporates scheduled disaster recovery assessments and drills. Progent's Microsoft and Cisco-authorized consultants can also show you how to build an affordable, fault-tolerant system solution that addresses reliability issues involving a wide range of infrastructure technologies and processes.

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    Microsoft Communications Server delivers Instant Messaging and presence as part of an extensible, enterprise-grade solution featuring advanced security, transparent integration with other Microsoft software, an extendable, standards-based development platform, and support for regulatory requirements such as HIPAA, SOX, and GLB. The product allows lower costs and elevated operational efficiencies, enhanced worker productivity, and stronger IP security. Microsoft Communications Server has been superseded by Lync Server, which itself has been replaced by Skype for Business. Progent's Microsoft-certified unified communications experts offer online and onsite support and troubleshooting help for your Office Communications Server environment and can help you to assess the costs and benefits of upgrading to Microsoft's Skype for Business. Progent can also help you to design and execute an efficient migration that will add significant strategic value to your information network

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    Progent provides network services for medium size businesses who have 100 to 250 network users. The medium size company or office has typically been an overlooked segment of the market for IT support services. The overhead and support delivery practices of large outside service organizations make them too expensive for the typical mid-size company or small medium business (SMB), which usually has a modest information technology budget with which to maintain an information network whose complexity and capability are frequently similar to the networks of much larger enterprises. Progent's service delivery model, which takes great advantage of online service, virtual office technology and 24x7 server monitoring, dramatically lowers the network support expenses of a small-medium business while providing the mid-size company with enterprise-level support from professional, world-class experts knowledgeable in a wide array of midsized business network solutions. If your mid-sized organization or small business is searching for levels of IT support appropriate by a medium size organization without paying enterprise costs, you need Progent.

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    Progent offers cost-effective remote and on-premises consulting to assist organizations to move any portion of their core network infrastructure to Google Cloud Platform (GCP). This can save time and hardware expense and enable the use of Google's cutting edge AI and machine learning tools. Progent can help you with every phase of Google Cloud Platform integration including needs analysis, readiness assessment, system design and review, pilot testing, configuration, administration, performance tuning, software license management, disaster recovery mechanisms, and security and compliance.

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