Remote Computer Network Support

Fast Remote Technical Support for Durham North Carolina Computer Systems
For businesses located in Durham North Carolina, Progent offers remote technical support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle complex networking issues, as well as the assistance of CISSP-certified security experts to handle high-level security design and troubleshooting jobs.

Progent's remote support experts offer excellent value because they possess the real-world background and have access to the sophisticated tools needed to resolve the majority of network issues rapidly. This reduces immediate expenses since service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the cost of sending a consultant to your location. Your company benefits additionally with incidental costs by reducing or eliminating system outages and associated losses due to business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced online consulting expertise is especially helpful for businesses that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's pricing model for remote support is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged exclusively for the support that you receive. Unlike typical online support organizations, Progent imposes no startup charge or minimum fees. Progent's per-minute granularity and simple policy for billing do away with situations where fast repairs manage to end up as large bills. Progent's skill at disposing of technical issues efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of customized technologies and field-proven methodologies that ensure the maximum degree of effectiveness for online engineering help and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's remote service group to connect to your company's system without compromising corporate security.

Progent's sophisticated technical support database system includes comprehensive documentation for all support that Progent's clients have been provided. Progent's staff engineers have access to the history of assistance rendered to every client by every Progent engineer. This database of anomalies and fixes is stored as a readily accessible proprietary database that allows Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's high-level accreditations and working associations with key industry leaders including Cisco and Microsoft make available other massive technical databases and allow quick access to vendors' in-house engineering staff so Progent's online consulting specialists are able to arrive at the best resolutions promptly.

Remote technical services available from Progent to companies in Durham North Carolina include:

• Certified MS Windows Support
  Progent's Microsoft-expert online support professionals can deliver computer troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help you with a wide range of platform support including Microsoft Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration, Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration, Windows Server 2008 maintenance, MS Exchange Server 2019 planning and configuration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange 2010 monitoring and support, SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration expertise, Microsoft Teams integration, Microsoft Skype for Business planning and deployment support, Lync Server management, and Office Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Project Server Online training, Microsoft Access Development and Training, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition can deliver a broad array of cost-effective desktop consulting and support services to help your company to deploy, integrate, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 11 planning and upgrade assistance and Windows 10 integration support, as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and cloud-connected tablets and smartphones.

• Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure consultants, and indicates a person's technical skills at the expert level. Cisco CCIEs can resolve even the most challenging issues surrounding network design, installation, maintenance, compliance, and problem solving. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing anomalies with IOS network administration tools and developing workarounds or identifying software patches. CCIEs are an exceptional cost-effectiveness since their depth of experience enables them to find solutions for problems rapidly. In many cases, less experienced consultants can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE support experts can tie into your network using sophisticated remote troubleshooting tools to perform efficient, safe, and affordable analysis and remediation.

  North Carolina State Contact Information:
  Progent offers consulting services and onsite technical support throughout North Carolina.
  

  Progent locations in North Carolina State

  City	Address	Phone	Link
  Charlotte	101 S Tryon Street Charlotte, NC 28280 United States	(704) 886-2333	Charlotte Network Support Services
  Durham	1101 Slater Rd Durham, NC 27703 United States	(919) 680-1400	Durham Network Support Services
  Greensboro	806 Green Valley Road, Suite 200 Greensboro, NC 27408 United States	(336) 510-0330	Greensboro Network Support Services
  Raleigh	4801 Glenwood Ave, Suite 200 Raleigh, NC 27612 United States	(984) 206-8441	Raleigh Network Support Services
  Winston-Salem	301 N Main St, #2400 Winston-Salem, NC 27101 United States	(336) 793-9929	Winston-Salem Network Support Services

  
  
  

  Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling selection of networking products by providing services that include:

  • ASA 5500-X Next Generation Firewalls with Firepower Services Configuration and Debugging
  • Cisco Routers Consulting Support
  • Catalyst Switches Configuration and Maintenance Expertise
  • Cisco Nexus Switches Support and Troubleshooting Services
  • Meraki Switches Consulting and Support Expertise
  • Cisco Aironet Wireless Access Points Deployment Services
  • Cisco WiFi Controllers Integration Consulting
  • Meraki APs Engineering Support
  • Cisco Unified Communications Manager (CallManager) Integration
  • Cisco Voice over IP Phones and IP Video Phones Consulting Services and Cisco Wireless VoIP Phone Integration
  • Cisco VPN and Security Setup and Troubleshooting Help
  • SIP and CUBE Integration Solutions: SIP Trunks and Cisco CUBE Integration Expertise

• CISSP, ISSAP, and CISM Premier System Security Consultants
  Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of security services to bolster the defenses of your Microsoft Windows, macOS and OS X, or Linux network against assaults or assist you to recover quickly following a serious breach. Security services available from Progent include: in depth information security assessment using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick recovery from malicious assaults; integrating firewalls; building secure architectures for remote and mobile communication; securing your email system from viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.

• Cloud Integration Solutions
  Progent can provide expert remote support to help companies of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Microsoft 365 integration with on-prem Exchange environments, Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience providing advanced consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.

• VMware Site Recovery Manager (SRM) Consulting
  VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a consistent process for restoring services rapidly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and fixes and can generate reports to confirm complete service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.

  Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the physical components making up the basic network infrastructure.

• UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide phone-based consulting services to address a wide spectrum of computer technologies such as network architecture, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified management in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux environments. Progent's group-based approach to solving technical problems promotes quick escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts service expense.

  Major Linux platforms for which Progent can provide expert support include:
  — RedHat Linux
  — SUSE
  — Debian-GNU
  — Slackware
  — Ubuntu
  

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate managed services designed to allow small and mid-size businesses to utilize the same advanced technology used by many of the industry's top enterprises. The ProSight line of network monitoring and management services covers all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight ASM protects local and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including filtering, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with government and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has partnered with leading backup product companies to produce ProSight Data Protection Services (DPS), a selection of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and allow transparent backup and fast restoration of critical files/folders, apps, system images, plus VMs. ProSight DPS lets your business protect against data loss caused by hardware failures, natural calamities, fire, malware like ransomware, user error, ill-intentioned insiders, or software glitches. Managed backup services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed services are best suited for your IT environment.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information network. In addition to maximizing the security and reliability of your IT network, Progent's patch management services permit your in-house IT team to concentrate on line-of-business projects and activities that deliver the highest business value from your network. Learn more about Progent's patch management support services.

• ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
  Progent's Duo MFA service plans incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Google Android, and other personal devices. With Duo 2FA, when you sign into a protected online account and give your password you are asked to verify your identity on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be used as this added means of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You may designate multiple verification devices. To learn more about Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding line of real-time and in-depth management reporting utilities created to work with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to deliver web-based management and world-class protection for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and debug their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating complex management activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight LAN Watch: Server and Desktop Remote Monitoring Services
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your Progent engineering consultant so any looming problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management Services
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup environment that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting experts for special IT programs. Billing charges for longer-term consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these important areas of information technology enables customers to complete major projects economically and on schedule. Progent's project-based online engineering solutions include:

• Help Desk Call Center Expertise
  Progent's Help Desk support programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve challenging issues.

  Progent's shared Help Desk services allow your IT organization to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around the top PSA platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

  Progent's Call Center team of experienced network consultants provides your computer users in Durham North Carolina immediate contact with a large technical support resource with years of background offering phone consulting and online troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center perception as a key enabler of company success, and Progent's aim is to fix rather than just track IT issues.

• Applications Support: Training, Custom Programming, and Integration
  Progent's Applications Experts staff can supply phone-based and in-depth consulting expertise and education in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information on Progent's expertise, programming, and education offerings, visit Progent's Business Application Experts Services.

• Unified and Automated Administration of Hybrid Cloud Environments
  Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide world-class remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of System Center2, expand or tune an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

• Online IT Infrastructure Monitoring Support
  Progent offers businesses in Durham North Carolina remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can configure SCOM to suit your environment so that your computer support is proactive and automated. By detecting emerging trouble spots before they expand into crashes, automated monitoring can head off disruptive and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or environments based on a variety of OS platforms.

Even if your Durham business has a local freelance consultant or maintains a full time organization that know how to deal with typical computer problems, Progent's Microsoft and Cisco certified engineers can still provide an easy and transparent remote expansion of your on-site resources in cases when your regular service personnel either lack the bandwidth or the expertise to fix sudden network crises or particularly complex integration projects.

Benefits of Progent's IT Support for Organizations in Durham North Carolina
Progent's remote support services allow your Durham company to realize the benefits of immediate, enterprise-class network support without the expense of managing a full-time IT organization. Your information system will acquire added strategic value by being more available, efficient, and protected. Benefits to your business include:

• Convenient virtual expansion of your on-site support resources
  With most offices in Durham North Carolina, local computer support providers, whether made up of independent consultants or an in-house IT staff, can handle typical technical problems. On the other hand, major troubles might spring up when your regular resources are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your local support personnel. In these instances, Progent's online support professionals provide a convenient, quick, and economical way to supplement your local help and to transfer useful information to increase your ability to resolve future problems in-house.

• Less Dependence on Freelance Consultants
  For network maintenance, smaller organizations often rely on individual freelance service providers. While freelance consultants carry less internal costs than big consulting companies and can afford to charge marginally less, they are often stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in training, the absence of fallback help may force your business to wait for assistance during an emergency. As your network grows, network unavailability and trouble with vital applications become more expensive. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers a reliable source of reserve support expertise to insure your IT system is always available.

• Build a Solid Basis for Smooth Expansion
  Companies typically begin with an information architecture implemented on a modest budget. Without a proper infrastructure, band-aid fixes often get piled on top of an unstable foundation. When a network grows, reliability and expandability issues can impede the productivity of the business. These badly built environments need careful analysis, smart strategic planning, and wide IT knowledge to upgrade to a system architecture that can offer the solid foundation to handle vital business requirements and facilitate downstream expansion.

• Work with Solution Providers Rather Than Product Resellers
  Smaller offices require guidance and technical education to navigate through an ever more complicated maze of product alternatives available for accelerating business success and improving productivity. They hardly need a network consultant who is motivated to earn a commission on a specific vendor's products. Network support and product selling can lead to a scenario where the recommended solution is built around a predetermined product instead of the genuine requirements of a business. Progent avoids these conflicts by offering just services instead of products. This enables Progent to match IT consulting with the best needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical expertise, refined remote support software, and understanding of corporate IT enable businesses to escape the pitfalls of exclusive dependence on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

• Best Practices
  Progent's staff of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on professional background, at the forefront of network support, performing a broad range of IT tasks for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support staff. This guarantees that you get not just world-class technical help, but also a support engineer with field-tested methods for using technical knowledge to repair real-world IT problems quickly.

• Value Pricing
  Progent's pricing model is to charge for online service and on-site help by the minute. Consequently, you pay only for received support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no retainer for support services provided during normal working hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you won't be tempted to allow minor problems to fester.

• Information Transfer
  Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent faces little competition. Companies who work with trusted independent service providers or who employ in-house IT personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, secure, and efficient.

• 24x7 Server Monitoring with MS System Center Operations Manager
  Progent is one of the few consulting companies to provide round-the-clock remote monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can save your IT network from painful and expensive availability losses.