Immediate Remote Technical Support for Durham North Carolina Networks
Urgent Remote Help for Durham SystemsFor companies located in Durham North Carolina, Progent provides online help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, plus the assistance of CISSP-certified cybersecurity experts to help with high-level security architecture and troubleshooting issues.

Progent's online support engineers provide excellent leverage due to the fact that they possess the practical background and are equipped with the sophisticated technology needed to solve most information system issues rapidly. Efficient support reduces immediate costs since solutions require fewer chargeable minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization saves additionally in incidental costs by reducing or avoiding system downtime and associated losses resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote technical support expertise is especially important for businesses that depend on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.

Progent's billing model for remote support is structured to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you pay only for the support that you receive. In contrast to many remote support firms, Progent imposes no service activation charge or minimum fees. Progent's one-minute granularity and simple model for billing eliminate scenarios where speedy. minor repairs somehow turn into large tabs. Progent's penchant for handling technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of customized technologies and field-proven processes that allow the maximum level of effectiveness for remote help and troubleshooting for information networks of all sizes. Progent offers protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's Technical Response Center to access your network without compromising system security.

Progent's powerful service reporting application includes thorough histories of the service that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of support rendered to each client by every Progent consultant. This archive of anomalies and repairs is organized as a quickly exploitable proprietary database that allows Progent's online support engineers to share their knowledge with the whole team to make sure that the value of Progent's technical support improves daily. Progent's extensive list of certifications and working relationships with major vendors such as Cisco and Microsoft open up other extensive support databases and allow quick access to manufacturers' internal support staff with the result that Progent's online service experts can come up with optimal resolutions quickly.

Online support services available from Progent to customers in Durham North Carolina include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology used by some of the industry's leading corporations. The ProSight line of IT management outsourcing services addresses all key areas of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical files, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that all looming problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology projects. Billing rates for ongoing consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology allows clients to complete major projects economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk support programs for organizations with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for managing service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center staff of veteran information technology professionals provides your clients in Durham North Carolina instant access to an effective support group with years of background offering telephone-based help and remote repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk the reputation as a crucial contributor to company success, and Progent's aim is to resolve and not just record technical problems.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff can supply phone-based and in-depth engineering expertise and training in specific business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's expertise, customization, and training services, go to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Durham North Carolina online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so your network support is proactive and automated. By exposing possible problems before they result in downtime, proactive monitoring can minimize disruptive and expensive information system crises. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks that incorporate multiple operating systems.
How Your Durham Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Durham North Carolina, Progent's online network support specialists can provide effective and economical system support the moment your business requires it. More than a decade of delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to repair IT problems quickly while avoiding the cost and lost productivity associated with on-premises service calls.

Even if your Durham business relies on a regular independent consultant or maintains a full time IT staff that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the expertise to resolve unexpected network crises or especially complex integration problems.

Advantages of Progent's Network Help for Businesses in Durham North Carolina
Progent's online network troubleshooting services enable your Durham company to have the benefits of immediate, enterprise-class network support without the cost of managing a full-time IT organization. Your network will acquire added business worth by being increasingly reliable, efficient, and secure. Advantages to your company include:

  • Convenient remote extension of your local support resources
    With most organizations in Durham North Carolina, nearby network service resources, whether made up of freelance consultants or an internal IT staff, can deal with the majority of network issues. However, serious problems might strike when local resources are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your usual support people. In these cases, Progent's on-call support professionals offer an easy, fast, and affordable solution to supplement your local resources and to pass on useful information to improve your capability to deal with future issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller offices commonly rely on independent freelance service providers. Although freelance consultants have smaller internal costs than big support companies and can often charge marginally less, they are sometimes overextended, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another customer, ill, on a trip, or in class, the absence of reserve help may force your company to go without assistance during an emergency. As your business expands, network unavailability and trouble with critical software are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of backup service experts to insure your network remains up and running.

  • Create a Solid Basis for Seamless Growth
    Businesses typically start with an IT system implemented on a modest budget. Without a scalable infrastructure, band-aid repairs can get piled onto a shaky foundation. When a network grows, stability and scalability issues can impede the productivity of the organization. These badly built systems need proper assessment, smart long-term planning, and wide IT expertise to evolve to a network architecture that can provide the solid foundation to meet critical business demands and facilitate future expansion.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller businesses require advice and technical training to negotiate an increasingly complex array of product alternatives capable of promoting business growth and improving productivity. These companies hardly need a computer consultant who is attempting to resell a specific vendor's products. Network support and product sales can lead to a situation where the proposed solution is designed around a predetermined product rather than the true needs of a client. Progent avoids these conflicts by offering just services rather than products. This enables Progent to match technical consulting with the best interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT background, refined support tools, and familiarity with corporate IT allow businesses to escape the pitfalls of exclusive reliance on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

How Does Our Company Start Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.

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  • System Center 2016 and Intune Network Consultants
    System Center 2016 and Skype for Business Integration Online Consulting

    Progent has over 10 years of background integrating, and supporting the key components that make up Microsoft System Center and can assist you to design, deploy, maintain, and repair your System Center solution to maximize the uptime and performance of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and local and Cloud-based fabric. Progent's consultants can assist you to migrate to the latest edition of Microsoft System Center from an older release or from a third-party IT management platform to deliver the advantages of enterprise-class deployment, management automation, security, plus infrastructure and critical application performance monitoring.

  • Windows Server 2019 Workgroup clusters Information Technology Consulting Windows Server 2019 Cluster Sets Technology Consulting

  • CCIE Expert Certified Small Business Access Points Troubleshooting
    Technical Consultant Small Business WAP131

    Progent's Cisco-certified Wi-Fi integration consultants can help you to deploy, manage, and troubleshoot Cisco Small Business Wireless APs.

  • Windows, Linux, UNIX, Solaris Computer Consultant Linux with Windows Consultant
  • macOS Remote Consultant Services macOS Remote Consultant Services
  • network asset documentation management Consultant ProSight IT documentation management Specialists

  • 24-7 Network Security Test Palo Alto Networks FireWalls
    Palo Alto Networks Zero Trust Consulting Services

    Progent's Palo Alto Networks firewall consultants can show you how to choose, configure, and manage Palo Alto Networks firewalls to provide a next-generation security environment that spans your on-premises and cloud assets and guards all users at any location with any device.

  • ransomware preparedness evaluation Consulting MongoLock ransomware protection and recovery Specialist
  • Remote Support Durham

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