Immediate Remote Technical Support for Durham Networks
For companies located in Durham or anywhere in the state of North Carolina, Progent offers online support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided online support to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with complex infrastructure issues, plus the services of CISSP-qualified security experts to handle high-level security architecture and diagnostic issues.
Progent's online support experts offer exceptional leverage because they possess the real-world background and are equipped with the sophisticated tools needed to resolve most network issues quickly. This lowers immediate costs since service calls use up minimal chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your office. Your organization benefits even more with indirect costs by reducing or avoiding network downtime and related losses due to business disruption, upset clients, unproductive workers, and distracted executives. Progent's advanced remote technical support experience is particularly important in environments that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be useful.
Progent's billing policy for online help is structured to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you pay just for the support that you actually get. Unlike typical online service organizations, Progent asks for no startup fee or minimum fees. Progent's per-minute granularity and clean policy for pricing avoid scenarios where quick fixes somehow turn into substantial invoices. Progent's skill at disposing of technical issues quickly means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of customized tools and proven methodologies that promote the highest degree of efficiency for remote technical support and troubleshooting for information networks of any size. Progent provides protected VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the consultants of Progent's remote service group to access your company's network without breaching network security.
Progent's sophisticated customer support reporting application includes comprehensive records describing the support that Progent's clients have received. Progent's team consultants have access to the specifics of services provided to each customer by any consultant. This archive of anomalies and solutions is stored as an easily exploitable proprietary database that permits Progent's online support experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's extensive list of accreditations and close associations with important industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases and allow fast response from vendors' in-house product engineers so Progent's online service specialists can determine optimal resolutions in the least time.
Remote support available from Progent to companies in Durham and throughout the state of North Carolina include:
Authorized MS Windows Expertise
Progent's Microsoft-expert online support experts can provide network problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist you with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2013 development,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 expertise,
SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of affordable desktop services to assist your business to deploy, integrate, troubleshoot, and manage workstations and laptops powered by Windows. Progent's desktop consulting services include providing Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network consultants, and certifies a person's network technology skills at the expert level. Cisco-qualified CCIEs know how to handle even the most challenging issues surrounding network infrastructure design, integration, administration, protection, and problem solving. Cisco CCIEs operate closely with Cisco's internal engineers in isolating problems with IOS Software network administration utilities and developing alternate approaches or identifying software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their broad experience allows them to find solutions for problems quickly. In common cases, less qualified engineers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can interface to your network by means of state-of-the-art on-line troubleshooting technology to provide fast, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's market leading selection of connectivity products. Cisco networking support offered by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support services, Nexus switch support, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet Wireless Access Points planning and integration expertise, Cisco wireless controllers consulting, Cisco VPN and Security Consulting assistance, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Professionals
Progent's certified CISM and CISSP cybersecurity consultants offer a range of security solutions that can strengthen the safety of your Microsoft Windows, macOS and OS X, Linux network against assaults or assist you to clean up rapidly following a serious breach. Security services offered by Progent cover in depth information security and compliance assessment using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm assaults; setting up firewalls; building safe techniques for off-site and mobile communication; protecting your email infrastructure against spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting services to help businesses of all sizes integrate their networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that combine on-premises resources along with public clouds. To assist you to integrate public clouds with networks, Progent offers a range of cloud migration support services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a repeatable runbook for recovering services rapidly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and patches and can produce reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud solutions that provide high availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide phone-based support services to cover a wide array of information technologies such as network architecture, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified management in networks that combine Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also help with migration from legacy applications to Windows or Linux solutions. Progent's group-oriented approach to solving technical problems promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can provide urgent online assistance resolving problems affecting UNIX/Linux systems powered by leading versions of UNIX including:
Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions used by some of the world's top enterprises. The ProSight series of network monitoring and management services covers all key aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the entire malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, enhance and debug their connectivity appliances like switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so any potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security standards, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology programs. Billing rates for longer-term consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special areas of information technology enables clients to execute critical projects economically and on time. Progent's project-based online engineering services include:
How Your Durham Company Can Contact Progent's Online Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are well suited for companies who lack the resources to create an in-house Help Desk but who require quick access to a reliable Help Desk Call Center with professional phone assistance plus the technical depth to escalate complex trouble tickets to advanced engineers.
Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Call Center or enhancing your existing one, selecting or modifying Help Desk software products to handle the special requirements of your company, or adding temporary online staff to work with your internal Help Desk group to deal with high-demand events such as software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of seasoned network experts offers your clients in Durham or anywhere in the state of North Carolina instant communication with an efficient technical support resource with extensive experience delivering telephone-based help and remote diagnostics for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk perception as a significant enabler of business productivity, and Progent's aim is to fix rather than simply annotate IT issues.
- Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Team provides online professional engineering support and training in special business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's expertise, programming, and education services, go to Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Durham, or anywhere in the state of North Carolina, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your business so your IT maintenance is proactive rather than reactive. By exposing potential problems before they grow into full-scale emergencies, automated monitoring can ward off disruptive and expensive service crises. Progent can also deploy system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems powered by a variety of platforms.
To contact Progent about emergency remote support with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Durham or anywhere in the state of North Carolina, Progent's online network support engineers can provide effective and cost-effective IT support the instant your business has to have it. Long experience delivering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote access tools to fix computer problems quickly while eliminating the cost and lost time associated with on-premises support calls.
Even if your Durham company deals with a local freelance consultant or employs an in-house IT staff that can deal with the majority of computer issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent remote expansion of your local resources for situations when your regular service personnel either don't have the time or the expertise to handle sudden network emergencies or particularly tough integration projects.
Details of Progent's Online Network Support for Durham
Progent's online help, Internet-based troubleshooting, network security consulting, and network administration services give offices in Durham or anywhere in the state of North Carolina the greatest leverage for your support budget. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk Call Center support and network management, Progent's professionals can provide your company enterprise-level IT support while permitting you to eliminate the expense and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to companies in Durham and is also ideal for customers in more remote areas of North Carolina that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the use of a wide selection of Microsoft support utilities, technical databases, and on-going training.
- By the Minute Billing to Reduce Costs
Progent offers online help on a minute-by-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for phone support and requires no monthly subscription fee for support services delivered during regular working hours. This protects you from paying big invoices for simple fixes.
- Access to Cisco Network Infrastructure Experts
Progent's certified experts for Cisco can provide help from authorized professionals with skill in designing, deploying, and supporting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's basic support services include technology integration, Microsoft Exchange expertise, corporate security planning, and Help Desk Call Center support. Progent's Experts Team can provide world-class consulting expertise in specific application areas. Help offered by the Application Experts staff includes:
Dynamics GP Consulting and Programming
Microsoft Office Project Support
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Business Information (BI) Reporting Development and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Programming, and SQL Server 2014 Software Programming and Debugging
Oracle Project Management and Application Programming
MySQL Management and Software Programming
Apple Mac Integration
Amazon Marketplace Web Service Programming
By providing a convenient one-stop resource for IT generalists and specialists, Progent is able to deliver fast, affordable, and comprehensive IT solutions that fit the special needs of your company.
- Sophisticated Remote Connectivity Tools
Secure online connectivity allows Progent's support experts to observe exactly what your users see. This makes it easier to produce fast fixes to problems that might otherwise require an expensive personal visit. State-of-the-art remote access tools and experienced engineers combine to allow Progent to repair most IT problems quickly and affordably. Progent is a pioneer in offsite support and remote system analysis.
- Compatibility with Leading VPN Products
Progent can provide safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24x7 Support for High System Availability
For businesses with line-of-business applications, Progent can provide optional round-the-clock online support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce high network availability.
- Help Desk Services
Progent's Help Desk support programs are intended especially for budget-conscious organizations whose workers need immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT background, refined remote support software, and understanding of enterprise networking allow offices to escape the pitfalls of exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Technical Help from Progent?
- Certified Knowledge of Microsoft's Entire Family of Server Platforms
Progent can provide in-depth expertise for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Windows Server 2008 R2 expertise, Microsoft Windows 2003 Server upgrades, MS Exchange 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person visits per minute. As a result, you are invoiced only for received services. Progent does not demand a higher rate for after-hours or priority service, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no retainer for services provided during normal business hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for fast solutions so you won't be forced to permit minor problems to fester.
- Full Records of IT Services
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or local service firms who provide minimal documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports sent by each consultant to each customer. The practice of documenting and organizing support activity allows more effective support and eliminates a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who wonít let go of vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock remote tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By uncovering potential issues before they cause lost productivity, network monitoring can save your information network from stressful and expensive availability disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.