Fast Online Troubleshooting for Durham North Carolina Computer Networks
Urgent Online Consulting for Durham SystemsFor businesses located in Durham North Carolina, Progent provides online support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to solve challenging networking problems, plus the services of CISSP-certified security consultants to help with advanced security architecture and troubleshooting issues.

Progent's online technical support experts provide excellent value due to the fact that they have the practical experience and are equipped with the advanced tools necessary to solve most information system problems quickly. This reduces immediate expenses since solutions require minimal chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company saves additionally with incidental expenses by minimizing or avoiding network outages and related costs stemming from business disruption, upset customers and vendors, idle workers, and distracted management. Progent's extensive remote consulting know-how is especially helpful for businesses that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.

Progent's pricing model for remote support is designed to stretch your network support investment. Progent charges per minute for phone assistance, so you owe exclusively for the support that you actually get. Unlike many online support organizations, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing prevent situations where fast solutions somehow turn into big bills. Progent's penchant for handling problems quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a set of optimized technologies and field-proven processes which permit the highest degree of efficiency for online engineering help and repair for IT systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's online support team to connect to your company's network remotely without breaching network security.

Progent's advanced service database application keeps extensive histories describing all service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the specifics of all help provided to each client by every Progent engineer. This history of trouble tickets and repairs is structured as an easily retrievable proprietary knowledge base that allows Progent's remote technical professionals to share their knowledge company-wide to ensure that the quality of Progent's support services improves daily. Progent's advanced certifications and working associations with key technology companies including Cisco and Microsoft make available additional extensive technical support databases and permit quick response from manufacturers' in-house product engineers with the result that Progent's online consulting specialists are able to find optimal solutions in the least time.

Online support services provided by Progent to businesses in Durham North Carolina include:

Progent's ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology used by many of the world's leading corporations. The ProSight portfolio of network management outsourcing services covers all key areas of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the complete threat progression including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup/restore product companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup processes and enable non-disruptive backup and fast recovery of critical files, apps, images, and virtual machines. ProSight DPS helps your business avoid data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, user mistakes, malicious insiders, or application bugs. Managed services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a versatile and affordable solution for evaluating, validating, scheduling, applying, and tracking updates to your ever-evolving IT network. In addition to optimizing the security and reliability of your computer environment, Progent's patch management services free up time for your IT team to focus on more strategic projects and tasks that derive maximum business value from your information network. Find out more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Google Android, and other personal devices. With 2FA, when you log into a secured online account and enter your password you are requested to confirm who you are on a unit that only you possess and that uses a separate network channel. A wide selection of devices can be used for this second means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate several validation devices. To find out more about ProSight Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time reporting tools created to work with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to provide web-based control and world-class security for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding devices that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to evaluate your organization's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for special IT programs. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these special fields of information technology enables clients to complete critical projects economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all facets of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex issues.

    Progent's Call Center consulting expertise can support you in building an efficient new Help Desk or revamping your existing one, evaluating or enhancing Help Desk Call Center software products to handle the particular requirements of your company, or providing occasional phone support staff to reinforce your in-house Help Desk team to handle high-demand scenarios such as software migrations, major upgrades, or installing new business software.

    Progent's Help Desk Call Center team of veteran network professionals offers your clients in Durham North Carolina instant communication with an efficient support resource with years of background offering telephone-based support and remote repair service for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center recognition as a major driver of business efficiency, and Progent's intent is to fix instead of simply document technical problems.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Team provides remote advanced consulting expertise and training in special application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To learn additional information concerning Progent's expertise, programming, and education offerings, go to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of Microsoft System Center2, expand or optimize your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers companies in Durham North Carolina remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise. Progent can tune SCOM to fit your business so that your IT maintenance is proactive rather than reactive. By spotting potential issues before they grow into crashes, remote monitoring can ward off disruptive and costly service failures. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or systems that incorporate multiple platforms.
How Your Durham Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Durham North Carolina, Progent's online computer support engineers can provide expert and cost-effective IT help the moment your company has to have it. Over 20 years of delivering remote tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access tools to fix network problems quickly while eliminating the cost and lost productivity that comes with on-site service calls.

Even if your Durham office relies on a local independent consultant or maintains a full time IT staff that know how to deal with the majority of network issues, Progent's Microsoft and Cisco certified consultants can still offer a convenient and transparent virtual extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to deal with unexpected network emergencies or particularly tough integration problems.

Advantages of Progent's IT Support for Businesses in Durham North Carolina
Progent's remote support services allow your Durham company to experience the benefits of timely, expert IT support without the cost of managing a full-time IT organization. Your information system will acquire greater strategic worth by becoming increasingly available, efficient, and secure. Advantages to your business include:

  • Seamless remote expansion of your on-site IT resources
    With most offices in Durham North Carolina, nearby network service providers, whether represented by freelance consultants or an in-house IT staff, can take care of the majority of technical problems. On the other hand, major troubles may occur when your regular support personnel are overstretched or absent, and some trouble may involve technology that is beyond the scope of your onsite service people. In these cases, Progent's online support professionals give you an easy, quick, and budget-friendly solution to augment your local help and to transfer valuable knowledge to improve your ability to deal with future issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller organizations often rely on individual freelance consultants. While freelance consultants have smaller overhead than larger service firms and can afford to charge lower rates, they are often stretched too thin, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on a trip, or in training, the lack of backup personnel may force your business to wait for assistance during an IT crisis. As your company grows, network unavailability and problems with vital software are more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of reserve service experts to insure your IT system remains up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Businesses often start with an IT architecture implemented on a modest budget. Lacking a strong framework, slap-dash repairs often get thrown on top of a shaky foundation. As a company grows, reliability and scalability problems can impede the productivity of the organization. These badly designed systems need careful analysis, smart long-term planning, and wide technical knowledge to upgrade to a system architecture that can provide the stable foundation to meet current business requirements and simplify future growth.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller businesses require guidance and technical training to navigate through an ever more complicated array of technology alternatives capable of promoting business success and improving productivity. Businesses do not need a network engineer who is attempting to earn a commission on a certain vendor's products. IT support and product sales can result in a scenario where the recommended solution is designed around a profitable product instead of the true needs of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to match technical consulting with the real needs of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT expertise, refined remote support tools, and understanding of corporate IT enable businesses to escape the limitations associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

How Does My Business Start Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.



An index of content::

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    Exchange 2013 includes significant improvements to the functionality of its predecessor Microsoft Exchange 2010 and delivers powerful innovations plus a revamped structure. These improvements favorably impact key IT areas such as manageability, high availability (HA), security and compliance, operational costs, collaboration, scalability, throughput, compatibility, and the user experience. Progent's certified Exchange 2013 consulting professionals can help you evaluate the potential advantages of migrating to Exchange 2013, create an efficient test and deployment strategy, and train your IT team to manage your Microsoft Exchange 2013 solution. Progent can also provide ongoing online support and management for Exchange 2013.

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    Engineer Microsoft Exchange and Entourage

    Microsoft Exchange and Macintosh computers can work together efficiently. Progent's Apple and Microsoft premier consultants can help you install Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users can collaborate with colleagues who run Microsoft Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh systems can collaborate, allowing Mac users to get and send email, search the GAL, copy addresses, sync up appointments, and invite fellow workers to conferences with your Exchange account. Progent will make sure that your Microsoft Server is appropriately set up and that LDAP and Outlook Web connectivity are working. Progent also offers specialized onsite Entourage training.

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    SMS Server 2003 Upgrade Network Engineer

    Progent's Microsoft-certified experts offer small and medium size businesses world-class consulting support for Systems Management Server and Configuration Manager 2007, Microsoft's standard tools for change and configuration automation. System Center Configuration Manager 2007 is Microsoft's new title for the update management platform previously called SMS Server. Configuration Manager 2007 offers a range of new features to Microsoft Systems Management Server including comprehensive automation, built-in Vista Microsoft Windows Server 2008 support, quarantine support, and boot image management. Progent's Microsoft certified consulting professionals can help you use SMS Server or System Center Configuration Manager effectively for automated operating system and application deployment, security patch control, software metering, and licensing compliance. Progent's consultants can also help your company to migrate efficiently from SMS Server 2003 to System Center Configuration Manager 2007.

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    Progent's ProSight Email Guard uses the technology of leading information security vendors to deliver web-based management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter.

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    Progent is among the most qualified information technology support firms for creating email and messaging solutions powered by Microsoft Exchange 2000. Progent is skilled in helping small and mid-size companies get the full advantages of Microsoft Exchange Server 2000 under typical scenarios including upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 Server administration.

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    Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a revamped design that improves cloud readiness, works with the most popular smart phones and tablets, permits single login with Microsoft Azure AD, and tightens security and compliance. Dynamics 2015 R2 also streamlines reporting, includes new Workflows, expands the Web Client, and delivers over 100 improvements to its library of applications. Progent's Microsoft-certified consultants have the broad technical skills and experience to address the critical technical and business challenges involved with upgrading to Dynamics GP 2015 R2 and can assist your organization to carry out a smooth migration that will maximize the business value of your investment in this powerful product.

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    Microsoft Dynamics 365 Business Central (previously, formerly} called Dynamics NAV and Navision) provides SMBs a single platform for financial management, inventory, operations control, project management, procurement, sales and marketing, demand forecasting, and advanced analytics. Progent's Dynamics 365 Business Central/NAV experts can assist company to maintain your older Dynamics NAV system or upgrade smoothly to a cloud-hosted, on-premises, or hybrid deployment model.

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    For medium-size companies who need IT consulting services, Progent offers an array of alternatives including local service, on-line assistance, phone-based Call Center, round-the-clock support with remote system monitoring, emergency staffing, site relocation support, software programming, and professional consulting. For midsize companies in California or other areas covered by Progent's onsite consultants, Progent provides expert on-premises help for fixing network issues rapidly and economically.

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    Progent's productive atmosphere will make you a more capable consultant by improving your information technology knowledge and boosting the satisfaction of your customers. Progent makes good on this promise by recruiting the top consulting experts for you to operate with, offering an advanced system architecture, using proprietary application tools to enable the maximum quality of service, and by streamlining proven operational models for finding and keeping customers.

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    Progent's certified Windows Server 2022 consultants can assist your organization to design and carry out a cost-effective upgrade to Windows Server 2022 that features high availability and that uses a self-hosted system architecture or a hybrid deployment model that integrates cloud-based Windows Server Online with an on-site installation of Windows Server 2022.

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    Progent's Juniper Networks-authorized network engineer can help your company to design and implement Juniper Firewall/VPN platforms, optimize and support your infrastructure, and migrate smoothly from discontinued equipment to the latest versions. Progent's Junos OS consultants can also provide expertise with Juniper's premier network control software to help you to streamline the administration and strengthen the protection of your Juniper VPN appliances and routers. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS software productss and can assist organizations maintain networks that incorporate a combination of Juniper's OS platforms.

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    Progent's Wireless Consulting Services provide a fast, affordable option for companies of all sizes to configure, manage, monitor and repair advanced wireless connectivity technology. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to plan and deploy hardware such as Cisco's Aironet and Meraki access points and wireless controllers. For wireless email and online business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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    Progent's ProSight Email Guard uses the technology of leading data security vendors to deliver centralized control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall.

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    For enterprise project management assistance, Progent can provide the services of senior IT professionals with decades of background in IT management, program development, and process design for organizations ranging from Big 4 companies to dot-com startups to government agencies. These high-level IT managers offer project management expertise to help enterprise customers follow best practices to ensure that strategic projects are successfully completed on time and on budget.

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    ISA 2006 is a comprehensive edge gateway that offers a fully integrated application layer firewall, virtual private network (VPN), and web caching solution for securing the Internet-facing applications of any sized business against a broad variety of attacks. Progent's Microsoft-certified ISA Server 2006 experts can show you how to design, cost-justify, pilot, implement, configure and manage the any edition of ISA Server 2006 on your network.

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    Progent provides three basic types of Help Desk services including Microsoft Call Center Outsourcing Services, Virtual Helpdesk Services, and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft professionals gives your customers easy access to a reliable technical group with extensive experience providing phone support and online repair for networks powered by Microsoft products. Progent's concentration is on giving the support Helpdesk a positive reputation as a solid contributor to company productivity. Progent's goal is to resolve and not merely record problems.

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    Progent's Microsoft-certified consulting experts can assist organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from any older release of Windows. Remote and on-premises evaluation and migration services for Windows 10 offered by Progent include Return on Investment estimates, project management, compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud solutions, mobile device management, telecommuter connectivity, security and compliance, streamlined provisioning and administration, infrastructure design, Wi-Fi support, disaster recovery planning, webinar training for IT support personnel and users, and ongoing consulting support.

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    Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can help you to halt the spread of an active ransomware breach. Call 800-462-8800

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    Progent's certified cybersecurity experts can perform NodeZero-based PEN tests to make sure your security defense systems and policies are properly configured and effective.

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    Progent offers the support of BlackBerry-certified consultants who can help small companies to plan, administer, and repair BlackBerry solutions economically and effectively, eliminating the need for an internal BlackBerry specialist and minimizing the cost and hassle of maintaining a mobile workgroup. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified engineers, and CISA and CISM-certified security professionals. This wide range of expertise, in conjunction with Progent's efficient remote service delivery model, offers small companies an efficient solution for incorporating BlackBerry technology productively into their information network.

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    Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have broad backgrounds creating Microsoft-based security designs for information systems with multiple locations, mobile users, and mission-critical web-based applications. A Progent ISA Server consultant is ready to help your small business design and implement a configuration of Microsoft ISA Server 2004 that supports your IT security requirements without limiting your productivity.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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  • Small Office Network Consultants Microsoft Office XP
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    Progent's computer outsourcing services for small companies feature designing 2003 Server, .NET, and Microsoft BackOffice environments, coordinating upgrades to XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk Call Center, online and in-person repair, fixing chronic integration problems, and producing a company-wide security plan. Progent can show you how to maximize network availability and throughput via non-stop configuration, redundant network topology, and proactive network monitoring. Progent also provides special project assistance for major upgrades and can assist with needs definition, product inventory, BOM production, sourcing qualification, procurement logistics, and full documentation. Progent's IT outsourcing service also features education for office productivity software such as Office XP.


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