Fast and Affordable Online Technical Support for Durham North Carolina Computer Networks
Urgent Online Support for Durham SystemsFor businesses located in Durham North Carolina, Progent offers remote support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with challenging networking problems, plus the assistance of CISSP-certified cybersecurity consultants to handle advanced security architecture and troubleshooting issues.

Progent's online support experts offer excellent value due to the fact that they have the real-world background and are equipped with the advanced technology needed to solve most information system problems quickly. Efficient support lowers direct expenses because solutions accumulate minimal billable minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company benefits even more with incidental costs by minimizing or eliminating network downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive remote consulting experience is particularly valuable for businesses that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's pricing model for online support is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you pay just for the support that you actually get. Unlike typical remote support companies, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and simple model for pricing do away with situations where quick solutions somehow end up as big invoices. Progent's skill at solving technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-proven methodologies which promote the highest level of effectiveness for remote consulting and repair for computer systems of all sizes. Progent provides safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's online support team to connect to your company's computer system without compromising network security.

Progent's advanced service reporting application maintains comprehensive records describing all service that Progent's customers have been provided. Progent's team service personnel have access to the history of all help rendered to each customer by any consultant. This history of issues and responses is stored as a conveniently retrievable internal knowledge base that permits Progent's remote technical professionals to communicate their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft open up other massive technical support knowledge bases and allow priority response from manufacturers' in-house engineering staff so Progent's online consulting specialists can find the best resolutions quickly.

Online technical support services offered by Progent to clients in Durham North Carolina include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate services intended to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the world's top corporations. Progent's ProSight line of network management outsourcing services addresses all key aspects of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning tools to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical files, apps and VMs that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to deliver web-based control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their networking hardware like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup system that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special information technology projects. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these special areas of information technology enables customers to complete critical initiatives economically and on time. Progent's special remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk support programs for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex problems.

    Progent’s Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution built around the top PSA platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk team of seasoned network consultants provides your customers in Durham North Carolina quick communication with a large support resource with extensive background providing phone consulting and online repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk perception as a solid driver of company productivity, and Progent's goal is to resolve rather than just annotate technical problems.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based advanced engineering support and education in key business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers expertise, custom development, and training for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's consulting, programming, and training services, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Durham North Carolina remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so that your IT support is proactive rather than reactive. By detecting emerging trouble spots before they grow into downtime, system monitoring can ward off disruptive and expensive information system crises. Progent can also deploy system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems that incorporate a mix of platforms.
How Your Durham Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online support with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For offices and startups in Durham North Carolina, Progent's phone-based network support specialists can provide professional and economical IT help the instant your organization needs it. Long experience delivering remote tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to fix IT problems rapidly while avoiding the cost and lost productivity associated with in-person service visits.

Even if your Durham organization has a local freelance support technician or maintains an in-house IT staff that can deal with common network problems, Progent’s Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote extension of your local resources for situations when your regular service personnel either lack the availability or the expertise to handle unexpected system emergencies or particularly tough integration projects.

Advantages of Progent's IT Support for Organizations in Durham North Carolina
Progent's remote IT consulting services enable your Durham company to have the benefits of timely, enterprise-class IT support without the expense of maintaining a full-time IT organization. Your information system will derive added business worth by becoming more available, efficient, and protected. Benefits to your business include:

  • Seamless remote extension of your on-site support resources
    For most organizations in Durham North Carolina, nearby computer service resources, whether consisting of freelance consultants or a full-time IT staff, can take care of typical technical problems. However, serious problems may occur when your regular support personnel are too busy or absent, and some trouble may involve IT products that is beyond the scope of your local support technicians. In these instances, Progent's on-call support experts give you an easy, quick, and budget-friendly solution to supplement your regular resources and to transfer useful knowledge to improve your ability to deal with downstream problems locally.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller businesses often rely on independent freelance consultants. While independent service people carry less internal costs than larger consulting firms and can afford to charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another client, sick, on vacation, or in training, the lack of backup help may force your business to go without assistance during an emergency. As your company grows, system unavailability and trouble with vital applications are more costly. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of reserve support experts to make sure your IT system is always up and running.

  • Create a Scalable Basis for Smooth Growth
    Companies often start with an IT architecture created on a shoestring budget. Lacking a proper framework, band-aid repairs can get thrown on top of an unstable foundation. As a network grows, reliability and expandability issues can impede the productivity of the organization. Such badly built environments need proper analysis, intelligent long-term planning, and extensive technical knowledge to upgrade to a network architecture that can deliver the solid foundation to handle critical business demands and facilitate downstream expansion.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller organizations need guidance and technical education to negotiate an increasingly complex maze of product alternatives capable of accelerating business growth and enhancing productivity. They hardly need a network consultant who is trying to sell a certain vendor's products. Network support and product selling can lead to a scenario where the proposed solution is designed around a profitable product instead of the genuine needs of a business. Progent avoids these conflicts by offering only services rather than products. This enables Progent to match IT expertise with the best interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical expertise, fine tuned remote support tools, and familiarity with corporate IT allow companies to escape the limitations of excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified consultants average more than a decade of real-world industry experience, at the front lines of network service, executing a broad variety of technical projects for a large mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This means that you get not just expert technical help, but also a consultant with proven approaches for applying computer knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site help by the minute. As a result, you are charged just for received support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent provides on-site service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no initialization fee and asks no monthly commitment for support services provided during normal business hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for quick fixes so you won't be tempted to permit simple problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local service firms who offer scant documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation sent by each staff member to every client. The practice of documenting and archiving service activity allows more effective service and avoids a variety of common problems such as when a support customer is virtually held hostage to a consultant who won’t release the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to provide 24x7 system monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your IT network from painful and expensive availability losses.
How Does My Business Start Receiving Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.



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