Immediate Remote Technical Support for Durham North Carolina Networks
Urgent Remote Help for Durham SystemsFor companies located in Durham North Carolina, Progent provides online help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, plus the assistance of CISSP-certified cybersecurity experts to help with high-level security architecture and troubleshooting issues.

Progent's online support engineers provide excellent leverage due to the fact that they possess the practical background and are equipped with the sophisticated technology needed to solve most information system issues rapidly. Efficient support reduces immediate costs since solutions require fewer chargeable minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization saves additionally in incidental costs by reducing or avoiding system downtime and associated losses resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote technical support expertise is especially important for businesses that depend on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.

Progent's billing model for remote support is structured to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you pay only for the support that you receive. In contrast to many remote support firms, Progent imposes no service activation charge or minimum fees. Progent's one-minute granularity and simple model for billing eliminate scenarios where speedy. minor repairs somehow turn into large tabs. Progent's penchant for handling technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of customized technologies and field-proven processes that allow the maximum level of effectiveness for remote help and troubleshooting for information networks of all sizes. Progent offers protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's Technical Response Center to access your network without compromising system security.

Progent's powerful service reporting application includes thorough histories of the service that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of support rendered to each client by every Progent consultant. This archive of anomalies and repairs is organized as a quickly exploitable proprietary database that allows Progent's online support engineers to share their knowledge with the whole team to make sure that the value of Progent's technical support improves daily. Progent's extensive list of certifications and working relationships with major vendors such as Cisco and Microsoft open up other extensive support databases and allow quick access to manufacturers' internal support staff with the result that Progent's online service experts can come up with optimal resolutions quickly.

Online support services available from Progent to customers in Durham North Carolina include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology used by some of the industry's leading corporations. The ProSight line of IT management outsourcing services addresses all key areas of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical files, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that all looming problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you’re planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology projects. Billing rates for ongoing consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology allows clients to complete major projects economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk support programs for organizations with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent’s Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent’s Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for managing service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center staff of veteran information technology professionals provides your clients in Durham North Carolina instant access to an effective support group with years of background offering telephone-based help and remote repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk the reputation as a crucial contributor to company success, and Progent's aim is to resolve and not just record technical problems.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff can supply phone-based and in-depth engineering expertise and training in specific business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's expertise, customization, and training services, go to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Durham North Carolina online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so your network support is proactive and automated. By exposing possible problems before they result in downtime, proactive monitoring can minimize disruptive and expensive information system crises. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks that incorporate multiple operating systems.
How Your Durham Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Durham North Carolina, Progent's online network support specialists can provide effective and economical system support the moment your business requires it. More than a decade of delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to repair IT problems quickly while avoiding the cost and lost productivity associated with on-premises service calls.

Even if your Durham business relies on a regular independent consultant or maintains a full time IT staff that know how to deal with ordinary computer issues, Progent’s Microsoft and Cisco certified consultants can still offer a convenient and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the expertise to resolve unexpected network crises or especially complex integration problems.

Advantages of Progent's Network Help for Businesses in Durham North Carolina
Progent's online network troubleshooting services enable your Durham company to have the benefits of immediate, enterprise-class network support without the cost of managing a full-time IT organization. Your network will acquire added business worth by being increasingly reliable, efficient, and secure. Advantages to your company include:

  • Convenient remote extension of your local support resources
    With most organizations in Durham North Carolina, nearby network service resources, whether made up of freelance consultants or an internal IT staff, can deal with the majority of network issues. However, serious problems might strike when local resources are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your usual support people. In these cases, Progent's on-call support professionals offer an easy, fast, and affordable solution to supplement your local resources and to pass on useful information to improve your capability to deal with future issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller offices commonly rely on independent freelance service providers. Although freelance consultants have smaller internal costs than big support companies and can often charge marginally less, they are sometimes overextended, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another customer, ill, on a trip, or in class, the absence of reserve help may force your company to go without assistance during an emergency. As your business expands, network unavailability and trouble with critical software are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of backup service experts to insure your network remains up and running.

  • Create a Solid Basis for Seamless Growth
    Businesses typically start with an IT system implemented on a modest budget. Without a scalable infrastructure, band-aid repairs can get piled onto a shaky foundation. When a network grows, stability and scalability issues can impede the productivity of the organization. These badly built systems need proper assessment, smart long-term planning, and wide IT expertise to evolve to a network architecture that can provide the solid foundation to meet critical business demands and facilitate future expansion.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller businesses require advice and technical training to negotiate an increasingly complex array of product alternatives capable of promoting business growth and improving productivity. These companies hardly need a computer consultant who is attempting to resell a specific vendor's products. Network support and product sales can lead to a situation where the proposed solution is designed around a predetermined product rather than the true needs of a client. Progent avoids these conflicts by offering just services rather than products. This enables Progent to match technical consulting with the best interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT background, refined support tools, and familiarity with corporate IT allow businesses to escape the pitfalls of exclusive reliance on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

How Does Our Company Start Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



An index of content::

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    • ASA 5500-X Firewall with Firepower Online Support
    ASA and PIX Firewall Online Support Services

    Progent’s Cisco-Certified network consultants provide professional PIX Firewall support services encompassing architecture, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and software policy enforcement, mutlivector attack security, and safe access services. Extending from small, easy-to-install desktop devices for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls provide a healthy combination of security, speed and reliability for business environments of all sizes. PIX firewalls are based on a hardened, purpose-built operating system, PIX OS, minimizing potential OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated security and connectivity services, including advanced application-aware firewall services, VoIP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible management tools. Progent’s network experts can help you choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent's Cisco-certified wireless integration consultants can help you to deploy, manage, and troubleshoot Cisco Small Business 100/300/500 Wi-Fi Access Points.

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    • Microsoft Teams Consult
    Microsoft Teams with Microsoft 365 Consulting

    Progent can help your organization to design an upgrade to Teams from Skype for Business or Lync Server and configure, administer, and debug a cloud or hybrid deployment of Microsoft Teams. Progent can help you to connect Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone system.

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    • Microsoft SMS Outsourcing
    Help and Support Microsoft SMS Server

    Progent’s Microsoft-certified experts offer small and mid-size businesses enterprise-level consulting support for SMS Server 2003 and System Center Configuration Manager, Microsoft's solutions for update and deployment automation. System Center Configuration Manager 2007 is the new title for the update management solution previously called Systems Management Server. System Center Configuration Manager 2007 offers a variety of enhancements to SMS Server 2003 including comprehensive automation, integrated Windows Vista Microsoft Windows Server 2008 support, quarantine support, and boot image management. Progent’s certified engineers can help you use SMS Server or Configuration Manager 2007 economically for streamlined operating system and application software deployment, security patch administration, software metering, and licensing compliance. Progent's engineers can also help you to move smoothly from Systems Management Server 2003 to Configuration Manager 2007.

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    • ProSight Virtual Machine Hosting Consultant
    Private Cloud Solutions Consultant Services

    Progent's ProSight Virtual Hosting combines advanced virtual server architecture, a state-of-the-art data center, and the technical support expertise of Progent's Microsoft-certified consulting group to provide small and midsize companies with a comprehensive IT outsourcing solution that enhances network dependability and protection, reduces management hassle, and saves money. With Private Cloud Hosting, a small or midsize business can have each of its operating system platforms and critical business application servers hosted in a safe and reliable facility on a fast, non-stop virtual machine configured and supported by Progent's computer service professionals.

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    Progent’s Cisco-Certified network experts offer experienced PIX Firewall support services covering design, implementation and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and application policy enforcement, mutlivector attack protection, and safe connectivity services. Extending from compact, easy-to-install desktop devices for small businesses and home offices to modular gigabit products, Cisco PIX firewalls provide a sensible level of protection, speed and reliability for information environments of all sizes. PIX firewalls are build around a hardened, specially designed platform, PIX OS, minimizing possible OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and connectivity services, including advanced application-aware firewall services, VoIP and multimedia security, site-to-site and remote-access IPsec VPN networking, intelligent access services, and extensive administrative tools. Progent’s Cisco experts can show you how to choose and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    • ProSight Email Data Loss Protection Engineers
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    Progent's ProSight Email Guard uses the services and infrastructure of leading data security vendors to provide web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall.

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    Progent's CISSP-premier cybersecurity experts can help businesses of all sizes with any aspect of information system security. Progent can help implement efficient cybersecurity systems that guard a small office from advanced threats or Progent can plan, configure, and manage an end-to-end security environment for hybrid enterprise networks that accommodate local, remote, and mobile users sharing IT resources spread across multiple physical sites and public and private clouds.

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    • SQL Server 2008 Upgrade Consultant
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    Progent's certified SQL Server application programmers and database administrators offer remote consulting to help businesses of all sizes to build, administer, and troubleshoot applications based on Microsoft's SQL Server RDBMS and Microsoft's .NET framework. Progent's SQL Server consultants can provide support for any element of the application life cycle in solutions that can include small office databases to VLDB applications and data warehousing.

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    Progent's compensation structure is built on revenue sharing, so similar to being a freelance contractor, your earnings are directly tied to your work effort. Certain Progent support staff stress quality of life and elect to work at an easy pace, utilizing our self-determined schedule to follow individual enthusiasms such as mountain biking, motorcycle racing, skiing, surfing, vacations, or sharing private time with family and friends. Others use the chance to make big bucks through hard effort and extended days. Progent completely supports both ends of the spectrum plus everything in the middle.

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    Monitoring and Reporting Support and Help

    Remote 24x7 monitoring, proactive alarms, and periodic reports are vital to maintaining the proper operation of your network and eliminating preventable and expensive downtime. Remote Monitoring and Management (RMM) solutions have progressed to the point that businesses of any size can get a degree of network stability that was once limited to enterprises. Progent can provide several RMM solutions available as economical service packages created to assist you to detect and resolve a an array of IT network issues before they get big enough to disrupt your business.

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    Ransomware Forensics Engineer

    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks.

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    For enterprises with branches in or any area covered by Progent's consultants, Progent's Microsoft-Certified network support professionals and certified Cisco network specialists offer a variety of IT support services such as project management, SOX compliance, office relocations, corporate security, network architecture, on-site or remote branch office support, and technical support for colocation hosting facilities. A Progent network architect can show you how to design a multi-site network that makes efficient use of colocation facilities and Internet hosting sites. Progent’s Microsoft Certified engineers can help large enterprises design, deploy and support major rollouts of the latest versions of Microsoft technology such as Active Directory, Exchange Server, SharePoint Server, SQL Server, and Enterprise editions of Windows. Progent’s CCIE and CCNP experts can help you configure Cisco products for connection solutions that combine basic, high-speed, integrated, and wireless networking.

  • Consultants Lync Server 2013 IM Microsoft Experts Network Engineer Lync Server 2013
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    • Remote Workforce Cybersecurity Online Technical Support
    Computer Consultant Remote Workers Endpoint Security

    Progent can help small and mid-size companies to implement endpoint device security defense solutions and deliver cleanup services to support work-from-home employees.

  • Cybersecurity Organization Juniper SSG140 Router Security Contractor Juniper SSG350M Router
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    Integration Online Wireless Site Survey

    Progent's wireless site survey services assist you to plan, deploy and troubleshoot a Wi-Fi LAN customized for your facilities, providing your business a WLAN that has the reception, performance, density, Quality of Service, security, and hand-off ability your company needs. Wi-Fi site survey services from Progent include online predictive analysis for designing a Wi-Fi network and onsite survey services for validating, tuning, and troubleshooting a functioning wireless network.

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    • Consultant Microsoft LCS Server
    Remote Microsoft Live Communications Server Professionals

    Microsoft Office Communications Server provides Instant Messaging and presence as part of an extensible, enterprise-grade solution featuring advanced security, transparent integration with popular Microsoft products, an expandable, standards-based development environment, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Communications Server offers lower costs and improved operational efficiencies, increased individual productivity, and stronger intellectual property security. MS Communications Server has been superseded by Lync, which itself has been replaced by Skype for Business. Progent's Microsoft-certified IM and Presence consultants offer remote and onsite support and mediation help for your Office Communications Server deployment and can assist your organization to evaluate the costs and benefits of upgrading to Skype for Business. Progent can also help you to design and implement an efficient upgrade that will add significant strategic value to your IT system

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    • CISM Security Consultants
    CISM Certified Security Management Consulting

    Progent can provide the services of CISM Certified security consultants. The Certified Information Security Manager (CISM) organization defines the core capabilities and international standards of skill that IT security professionals are required to master. It provides executive management the assurance that those who have earned their CISM credential possess the background and capability to deliver efficient security management and consulting consulting.

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    • 24-7 iPhone and Windows 8.1 integration Computer Consulting
    iPhone and Office 365 integration Technical Support

    Progent can provide cost-effective remote assistance to help you to plan, deploy, and fix any aspect of your iOS and Windows integration solution and is available for quick jobs to help you through specific technical bottlenecks or major engagements to help you finish business-critical projects on schedule and within budget. Progent has expertise in local, cloud-based, or hybrid networks and can help you create or support a resilient, secure and efficient network infrastructure that aligns with your computing model. Progent also offers remote or on-premises training for individuals or groups to show you how to manage and use your iPhones and iPads in a secure, collaborative ecosystem that optimizes the business value of your IT system.

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    • Dynamics GP Software Development Technical Support
    Best Dynamics GP Customization Consult

    Progent's expertise delivering Microsoft .NET services and SQL Server help, and Progent's application development experience with VBasic, XML, and other developer tools make it possible to design custom line-of-business programs and eCommerce environments that integrate transparently with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP reporting consultants can help you design reports that let you track your business more thoroughly, turning raw data into useful understanding of your business.

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    • Full-Time Job FAQ about Microsoft MCSE
    Questions about Computer Consultants Telecommute Job

    To see answers to frequent questions concerning becoming a consultant at Progent, go to Working with Progent Questions and Answers.

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    Progent's wireless site survey services make it easy to plan, install and debug a Wi-Fi network optimized for your environment, providing you a wireless solution that has the coverage, speed, capacity, data protection, and roaming ability your business requires.

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    • Specialists Windows and Linux
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    If your office computer system combines Linux technology technology with MS Windows, Progent can show you how to incorporate your computers into a unified network that allows all your OS platforms to coexist for simple management, seamless dataflow, high dependability, superior throughput, and strong security. Progent's UNIX/Linux and MS Windows integration assistance services include network infrastructure configuration and support, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and administration, online technical support and repair, in-person technical support, and Contact Center support.

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  • Lync Server 2013 Front End Pool Consultants Lync Server 2013 Engineers
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    Progent can help you to plan an upgrade to Microsoft Teams from Skype for Business and configure, administer, and debug a cloud-based or hybrid implementation of Teams. Progent can help you to integrate Teams with Microsoft 365 apps, Exchange, SharePoint Online, and your phone infrastructure.

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    Citrix offers a comprehensive family of products that deliver enterprise-level manageability, expandability, and performance for virtualizing servers and for server-based distribution of Windows desktops and applications. For distributing virtualized Windows desktops and applications, Citrix offers XenDesktop and XenApp. For creating and managing virtual servers, Citrix offers Citrix XenServer and Citrix Essentials. Progent's Citrix-certified engineers can help your company to assess the business benefits of Citrix virtualization products and help you plan, validate, implement, troubleshoot, and maintain Citrix virtualization platforms.

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    Microsoft ISA 2004 Server Network Consultants

    Progent's certified ISA Server 2004 consulting experts have long experience with Internet Security and Acceleration Server configuring ISA Server-based security installations for IT networks with many sites, mobile workers, and mission-critical eCommerce applications. Progent's ISA Firewall consultants are available to assist your small business in designing and deploying an installation of ISA 2000 Server or ISA Server 2004 that supports your network security needs without overly limiting your network productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other up-to-date editions of Internet Security and Acceleration Server.

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    • Check Point UTM-1 Edge Cybersecurity Firms
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    Progent's Check Point Software experts can show you how to choose and configure Check Point Software Firewall utilities and appliances based on Check Point Software's security platform to offer an affordable and effective security defense for your business network. Progent can also show you how to configure other Check Point technologies such as Check Point ZoneAlarm and Check Point UTM-1 appliances with security solutions from other vendors and offer a single source for continuing technical support, maintenance, education, and design expertise.

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    Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants offer a broad range of remote services to help you to plan, program, pilot test, deploy, administer, and debug applications powered by any version of Microsoft Excel, including Excel 2016 and Office 365 Excel. Progent can assist your business to upgrade your existing Excel solutions to the newest releases of Excel, integrate Excel with Apple iOS-based iPhones and iPads and Google Android phones and tablets, and resolve compatibility problems between different releases of Excel. Progent offers as-needed help to organizations looking for a quick fix to a specific issue associated with Excel and Progent can also provide full project management support for upgrading or creating line-of-business application software built on Office Excel. Progent's cost-effective webinar training classes for Office Excel can be custom tailored to meet the special requirements of individual users or groups.

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    With virtual server technology, companies can operate multiple virtual machines on a single actual server. Virtual server technology enables companies to enjoy all the benefits of server segmentation, but without the expense associated with buying extra server equipment. Virtual servers are the critical technology for private clouds, which offer important advantages such as reducing the costs of hardware, facilities, and management while enhancing information protection, network availability, and recoverability. Other key server management technologies are network monitoring software, Windows Server Update Services, and remote server management hardware. Progent's certified server management experts can help you with all areas of server consolidation and management to allow your business to contain costs and save time.

  • Microsoft Experts Lync Server 2013 Front End Pool Technology Professional Lync Server 2013 and iPhone Technology Professional
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    • Virtual Call Desk IT Consultant
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    Progent's Microsoft and Cisco authorized experts offer three service programs to help mid-size and large businesses develop an efficient and successful internal Computer Support Help Desk Call Center. Progent's help desk consulting services include ROI evaluation, process analysis and improvement, management reporting, training of internal staff, and documentation of processes. Progent's Software Evaluation and Deployment Support Services help organizations analyze the various top level Help Desk application programs available and determine what packages may be excessively expensive, lack critical functions, or align badly with your organization's business goals. Progent also provides temporary staffing for businesses who want to reinforce their internal Help Desk staff for special tasks or to fill in for vacationing or incapacitated personnel.

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  • Microsoft Windows Cluster Technology Consulting High-Availability Clustered Servers Remote Consulting
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    • 24x7x365 ProSight Private Cloud Hosting Services Engineers
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    Progent's ProSight Virtual Hosting outsourcing provides complete hosting of a small company's production servers in a solution that gives the maximum degree of availability and expandability and is in addition easy to transfer to any data center. ProSight Virtual Hosting options are based upon proven virtualization platforms that allow small companies with multi- platform environments to save significantly on the costs of capital equipment, system support, and network administration while benefiting from world-class fault tolerance and an unmatched level of vendor independence.

  • Microsoft Windows Server 2019 Network Consultant Microsoft Certified Windows Server 2019 and SCVMM Network Consultants
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    Progent's certified consultants can assist you to evaluate the potential benefits of Hyper-V-based server virtualization for your business, conduct test installations to verify Hyper-V's operation with your production software, evaluate your network infrastructure for smooth performance with virtualization technology, help you in moving to Windows Server 2008 and configuring Windows Hyper-V, educate your IT staff to monitor and manage Hyper-V, offer expert consulting help for improving the security of your virtual servers, design and validate disaster recovery processes that optimize network availability, and provide ongoing consulting and maintenance including affordable remote repair and comprehensive Help Desk services.

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    Microsoft Small Business Server (SBS) is an affordable suite of server products that offers the foundation for a feature-rich but easy-to-manage IT network. The IT demands of the Microsoft .NET products bundled with Microsoft Small Business Server 2011 calls for a network support expert with hands-on experience designing and building cohesive, end-to-end business network environments. Progent's Small Business Server professionals have an average of more than 10 years of background supporting business networks built on Microsoft products. This expertise ensures you results in installing, managing, and maintaining IT environments that incorporate the Small Business Server package of servers and applications.

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    • Microsoft Financial Software Network Consulting
    Dynamics GP/Great Plains Features Support and Setup

    Dynamics GP 2010 software is a comprehensive business management and analytics platform that integrates data and processes throughout your company, communicates seamlessly with other solutions, and connects workers, clients and suppliers regardless of time or place. Designed for small to mid-size companies, Dynamics GP 2010 and Dynamics GP Version 10.0 provide capability for accounting, analytics and reporting, project management, inventory and order control, e-commerce, human resource management, customer relationship management, field service, manufacturing, retail management, and web-based business services. Progent can help you install and manage a robust, secure server and network environment to support Microsoft Dynamics Great Plains, and can provide experienced Great Plains consultants to help your company exploit the full potential of Dynamics GP 2010.

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    Progent’s Microsoft certified experts offer a range of consulting services for Microsoft Dynamics GP/Great Plains. Dynamics GP is a Microsoft accounting platform and corporate management solution based, like all Microsoft accounting solutions, on the scalable and popular foundation of Windows technology. Microsoft Dynamics GP 2010, the latest edition of Microsoft financial products in the Microsoft Dynamics GP/Great Plains family, provides a cost-effective solution for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and human resources. Dynamics GP/Great Plains is simple to deploy and integrate, and with its modular design you are able to purchase only the capability you currently require, with the option to expand users and enlarge capabilities in the future. Progent’s Microsoft Dynamics GP Software support experts can show you how to install, configure and manage Microsoft Dynamics GP 2010 and also earlier versions of Microsoft Dynamics GP/Great Plains.

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    Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or medium sized company integrate and support Cisco’s security and Virtual Private Network products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both off-site access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are easy to manage and provide the flexibility to evolve with your changing business requirements. Progent’s Cisco-Premier network consultants support Cisco’s comprehensive line of products aimed at eliminating data pilfering, virus and worm outbreaks, DDoS attacks, and other security risks to your information system. Progent can help you deploy Cisco technology to get safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a central user access control framework for user authentication, authorization, and tracking from a graphical Web interface.

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    Cisco's PIX firewalls have been discontinued and Cisco might not offer support these legacy devices. Progent still provides consulting assistance for Cisco's PIX 500 firewalls to help you with maintenance and management and Progent can in addition help you assess if you should adopt the latest firewall products from Cisco. Progent's Cisco technology specialists can help you design and carry out an efficient migration to Cisco ASA 5500-X firewalls following industry best practices.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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    Progent’s Disaster Recovery/Business Continuity (DR/BC) consultants have in-depth experience assisting small businesses to minimize network downtime by offering affordable online consulting for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network architecture, backup/restore systems, and transparent maintenance. Progent’s business continuity consultants can help your company to develop and test an efficient business continuity strategy that aligns with your business needs and IT budget. Progent’s disaster recovery specialists can assist you to design, implement, and manage fault-tolerant technologies such as non-stop Internet connectivity, virtualized servers, fail-over clustering, network load balancing, continual off-site backup, and multi-location data centers.

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    Progent's Microsoft-certified consultants have 20 years of background planning, integrating, and supporting email solutions for clients in the and across the United States. Progent provides affordable Microsoft Exchange Servers consulting services to ensure that your email system features protection, fault tolerance, easy access for off-site and wireless users, efficient administrative tools, and seamless integration with telecommunications. Progent offers expertise and integration services for Microsoft Exchange 2016, Microsoft Exchange 2013, Exchange 2010 Server, Exchange 2007, Exchange 2003 Server, and Exchange 2000. Progent can also help small or medium businesses to migrate to MS Exchange 2016 Server or Exchange 2013.

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    Microsoft Office Network Support Group

    Progent’s IT outsourcing support offerings for small companies include designing 2003 Server, .NET, and BackOffice environments, managing upgrades to XP, Windows 2003 Server, Active Directory, and Microsoft Exchange Server 2003, Help Desk services, online and on-site repair, resolving chronic integration issues, and creating a comprehensive security strategy. Progent can help you enhance network availability and performance with zero-downtime configuration, resilient network architecture, and proactive network monitoring. Progent also provides project management help for major migrations and can assist with needs assessment, product identification, bill of materials development, sourcing qualification, purchasing logistics, and full documentation. Progent’s computer outsourcing service also features education for office productivity programs such as Microsoft Office.

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    Lync 2010 supports Instant Messaging, Real Presence, voice/video conferencing, desktop sharing, as well as VoIP and PSTN voice communication. Microsoft Lync Server 2010 can enhance the capability of Microsoft Exchange Server, SharePoint Server and Office desktop or cloud-based Office 365 and simplify management through integration with Active Directory. Lync 2010 can also cut expenses by doing away with VoIP hardware and subscription fees, PBX gear, or conventional video conferencing solutions. Progent's certified IM and Presence consultants can provide online and on-premises support services to help your company to manage and repair your existing Lync Server 2010 environment or evaluate the advantages of upgrading from Lync Server 2010 to Skype for Business, which is the new release of the product family. Progent can also help you to design and execute an efficient Skype for Business migration.

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    If your business computer system mixes Solaris platforms with Microsoft Windows, Progent can help you to incorporate your IT resources into a cohesive network that permits all your operating systems to coexist for easy management, transparent dataflow, high availability, superior throughput, and tight protection. Progent's Solaris and Microsoft Windows integration support offerings feature IT architecture configuration and service, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and management, online technical help and troubleshooting, in-person technical support, and Help Desk Call Center services.

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    Progent's CISSP-premier cybersecurity consultants can assist organizations of any size with any aspect of information system security. Progent can help create efficient security systems that guard a small business from advanced malware attacks or Progent can plan, configure, and monitor a comprehensive security environment for hybrid enterprise networks that support onsite, online, and mobile clients sharing IT resources spread over multiple physical sites and various clouds.

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    Progent offers the support of a senior specialist with extensive hands-on experience installing, maintaining, and upgrading immersive telepresence systems from leading suppliers including Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent can work with your in-house IT management team, your ISP, and your video conferencing technology vendor to help your organization maximize the strategic value of your video conferencing solution.

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    Progent's CISSP-premier network security consultants can assist organizations of any size with any facet of information system security. Progent can help create cost-effective cybersecurity solutions that guard a small business against advanced malware attacks or Progent can plan, deploy, and monitor a comprehensive security environment for hybrid enterprise networks that accommodate onsite, remote, and mobile clients sharing network resources distributed over a mix of physical datacenters and various clouds.

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    Progent offers online and onsite deployment, migration, programming, training for Dynamics 365 Business Central/NAV.

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    Progent's UNIX family support services provide small companies and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent offers your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad range of experience provides you with a convenient one-stop source to help you create and maintain a secure and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    • System Center 2016 and Intune Network Consultants
    System Center 2016 and Skype for Business Integration Online Consulting

    Progent has over 10 years of background integrating, and supporting the key components that make up Microsoft System Center and can assist you to design, deploy, maintain, and repair your System Center solution to maximize the uptime and performance of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and local and Cloud-based fabric. Progent's consultants can assist you to migrate to the latest edition of Microsoft System Center from an older release or from a third-party IT management platform to deliver the advantages of enterprise-class deployment, management automation, security, plus infrastructure and critical application performance monitoring.

  • Windows Server 2019 Workgroup clusters Information Technology Consulting Windows Server 2019 Cluster Sets Technology Consulting

    • CCIE Expert Certified Small Business Access Points Troubleshooting
    Technical Consultant Small Business WAP131

    Progent's Cisco-certified Wi-Fi integration consultants can help you to deploy, manage, and troubleshoot Cisco Small Business Wireless APs.

  • Windows, Linux, UNIX, Solaris Computer Consultant Linux with Windows Consultant
  • macOS Remote Consultant Services macOS Remote Consultant Services
  • network asset documentation management Consultant ProSight IT documentation management Specialists

    • 24-7 Network Security Test Palo Alto Networks FireWalls
    Palo Alto Networks Zero Trust Consulting Services

    Progent's Palo Alto Networks firewall consultants can show you how to choose, configure, and manage Palo Alto Networks firewalls to provide a next-generation security environment that spans your on-premises and cloud assets and guards all users at any location with any device.

  • ransomware preparedness evaluation Consulting MongoLock ransomware protection and recovery Specialist
  • Remote Support Durham
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