Fast Remote Help for Durham Computer Networks
Immediate Online Help for Durham SystemsFor companies in Durham or anywhere in North Carolina, Progent provides online help for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to solve complex infrastructure problems, as well as the services of CISA and CISSP-accredited cybersecurity experts to help with advanced security design and troubleshooting issues.

Progent's online support engineers offer excellent leverage because they have the practical experience and have access to the sophisticated technology needed to solve most network issues rapidly. This lowers immediate expenses because service calls accumulate fewer chargeable consulting minutes. Remote support also eliminates the expense of sending an engineer to your site. Your company saves additionally with indirect costs by minimizing or avoiding network downtime and related losses due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online technical support know-how is particularly valuable for organizations that rely on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.

Progent's pricing policy for remote help is designed to leverage your network support dollar. Progent charges by the minute for phone consulting, so you are charged just for the support that you actually get. In contrast to many remote support companies, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where quick fixes manage to end up as big invoices. Progent's penchant for disposing of technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of optimized tools and field-proven methodologies which promote the maximum degree of effectiveness for online engineering help and repair for computer systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's Technical Response Center to connect to your company's system without breaching system security.

Progent's sophisticated customer support database application keeps extensive records describing all service that Progent's customers have received. Progent's staff consultants have the benefit of the history of support provided to each customer by any engineer. This history of issues and responses is stored as a quickly retrievable support database that allows Progent's remote support experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with important vendors including Cisco and Microsoft make available additional extensive support databases and allow fast response from vendors' internal product engineers with the result that Progent's remote consulting experts can arrive at optimal resolutions in the least time.

Remote technical services offered by Progent to customers in Durham and throughout the state of North Carolina include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate managed services designed to enable small and mid-size organizations to utilize the same best-of-breed technology deployed by some of the industry's leading enterprises. The ProSight portfolio of IT management outsourcing services addresses all key facets of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the entire malware attack progression including filtering, identification, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, apps and VMs that have become unavailable or corrupted due to component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating tedious network management activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that need critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so any potential issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is designed to assess your organization's preparedness to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for contract information technology programs. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special areas of information technology enables clients to execute critical projects economically and on time. Progent's special remote consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk service options for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Call Center or revamping your current one, selecting or modifying Help Desk software to meet the unique requirements of your business, or providing temporary phone support staff to work with your existing Call Center group to handle unusually busy events such as software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk staff of seasoned network consultants offers your workers in Durham or anywhere in the state of North Carolina rapid contact with an efficient network service group with extensive background delivering telephone-based help and online repair service for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk recognition as a crucial driver of company performance, and Progent's intent is to resolve rather than simply report network issues.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting Group can supply phone-based professional consulting expertise and education in specific application fields that include ERP, MRP, custom financial systems, and CRM. Progent also offers expertise, custom development, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information concerning Progent's expertise, customization, and education services, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers organizations in Durham, or anywhere in the state of North Carolina, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your environment so that your network support is proactive and automated. By anticipating possible problems before they expand into network outages, automated monitoring can minimize inconvenient and costly network breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments based on a combination of platforms.
How Your Durham Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based expertise with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent. For offices and startups in Durham or throughout the state of North Carolina, Progent's phone-based network support engineers are ready to deliver expert and affordable IT help the instant your company requires it. More than 15 years of offering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine remote access technology to solve IT problems rapidly while avoiding the cost and lost time associated with in-person support visits.

Even if your Durham office relies on a regular independent support technician or maintains an in-house organization that can deal with ordinary network issues, Progent’s Microsoft and Cisco certified consultants can still offer a convenient and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to handle unexpected network crises or especially tough integration problems.

Advantages of Progent's Network Help for Companies in Durham
Progent's remote technical help services allow your Durham business to realize the advantages of immediate, enterprise-grade network support without the cost of managing a full-time IT organization. Your information system will derive added strategic worth by being more available, productive, and secure. Advantages to your business include:

  • Convenient virtual expansion of your local IT resources
    With most businesses in Durham and throughout North Carolina, local computer service providers, whether consisting of freelance consultants or an internal maintenance staff, can solve typical technical issues. However, serious problems may spring up when local resources are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your local support people. In these situations, Progent's on-call support professionals provide a convenient, fast, and budget-friendly solution to augment your regular resources and to convey useful knowledge to increase your capability to deal with future problems locally.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, smaller businesses commonly depend on individual freelance service providers. While freelance consultants have smaller internal costs than big consulting firms and can afford to charge marginally less, they are often overextended, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, sick, on vacation, or in training, the lack of backup help may require your company to go without help during an emergency. As your company expands, system unavailability and trouble with vital applications become more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers an on-call source of backup support expertise to insure your network is always available.

  • Create a Solid Foundation for Smooth Growth
    Companies typically start with an IT system created on a shoestring budget. Without a robust infrastructure, slap-dash repairs can get thrown on top of a shaky foundation. When a company grows, stability and scalability issues can impede the productivity of the organization. These badly built systems need proper analysis, intelligent strategic planning, and broad-based technical expertise to evolve to a network architecture able to provide the stable foundation to handle vital business requirements and simplify downstream growth.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller offices require advice and technical education to navigate through an increasingly complex maze of product options capable of accelerating business success and enhancing productivity. These companies hardly need a computer engineer who is motivated to sell a certain vendor's technology. Network support and product selling can result in a situation where the proposed solution is designed around a profitable technology instead of the genuine requirements of a business. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to align IT expertise with the best needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of IT background, fine tuned remote support software, and understanding of enterprise networking enable offices to avoid the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry experience, in the trenches of IT support, performing a wide variety of technical projects for an extensive array of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its support staff. This guarantees that you get not only expert IT help, but also a support engineer with proven approaches for applying computer knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person visits per minute. Consequently, you are charged just for delivered support. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer for services provided during normal business hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you will not be forced to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent has few competitors. Businesses who utilize familiar independent consultants or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, secure, and productive.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock remote monitoring services based on MS Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can save your information network from stressful and costly availability disruptions.
How Does My Business Start Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.