Fast Remote Help for Durham Networks
For organizations in Durham or anywhere in North Carolina, Progent offers remote help for information systems based on Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure issues, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security architecture and diagnostic jobs.
Progent's online support experts provide excellent leverage because they have the practical background and have access to the sophisticated technology required to resolve the majority of information system issues rapidly. This lowers immediate costs because service calls accumulate fewer chargeable consulting minutes. Remote help also eliminates the cost of sending a consultant to your location. Your company saves additionally with indirect costs by reducing or avoiding network outages and related losses resulting from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's advanced online consulting expertise is particularly important for organizations that depend on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be useful.
Progent's pricing model for online help is designed to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you pay exclusively for the support that you receive. In contrast to typical remote service firms, Progent requires no startup charge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where fast repairs manage to end up as substantial invoices. Progent's penchant for dealing with technical issues quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of customized technologies and field-proven methodologies which allow the maximum level of effectiveness for remote engineering help and troubleshooting for IT systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's online support team to access your company's environment without violating system security.
Progent's powerful customer support database system stores detailed documentation of all service that Progent's clients have received. Progent's team engineers have access to the details of services rendered to every Progent customer by any Progent consultant. This database of anomalies and resolutions is organized as a quickly retrievable support database that permits Progent's online technical engineers to share their knowledge with the whole team to ensure that the value of Progent's support grows over time. Progent's advanced accreditations and working associations with major technology companies including Cisco and Microsoft open up additional vast technical knowledge bases and permit fast access to vendors' in-house product engineers so Progent's online service specialists are able to find the best resolutions promptly.
Online technical services offered by Progent to clients in Durham and anywhere in the state of North Carolina include:
Authorized Windows Expertise
Progent's Microsoft-expert remote support experts can deliver computer system repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist your company with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid deployment consulting services, Skype for Business migration support, Microsoft Lync Server management, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a wide range of cost-effective PC desktop consulting and support services to assist your business to install, integrate, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 migration support services plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure professionals, and validates a consultant's networking skills at the expert level. Cisco-qualified CCIEs know how to resolve even the most difficult challenges associated with network planning, deployment, management, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating problems with IOS network management tools and coming up with workarounds or identifying software updates. Cisco CCIEs are an excellent cost-effectiveness because their broad experience enables them to solve problems rapidly. In common instances, less experienced service providers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE consultants can interface to your network by means of sophisticated remote support technology in order to perform fast, secure, and economical analysis and remediation.
Progent's CCIEs can provide expertise in the complete line of Cisco's market leading selection of networking products. Cisco technology support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting and support, Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP phones and IP video phones support and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet Wireless Access Points deployment services, Cisco WiFi controllers integration consulting, Cisco Security and VPN Integration services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Consultants
Progent's certified CISM and CISSP security and compliance consultants offer a variety of system protection solutions to bolster the defenses of your Microsoft Windows, macOS and OS X, Linux network against attacks or help your business to clean up quickly following a damaging penetration. Security consulting services offered by Progent include: comprehensive network security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recuperation from malicious attacks; integrating firewalls; designing safe architectures for remote and mobile communication; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Progent offers advanced remote consulting services to help organizations of all sizes connect their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that utilize local IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing advanced consulting services online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable runbook for restoring applications and services rapidly following an outage. SRM provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide remote support services to address a broad range of information technologies including system architecture, email systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy management in networks that include Linux with Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with migration from older systems to Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for resolving network issues promotes quick escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can provide urgent online help troubleshooting problems within UNIX/Linux networks based on leading versions of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services designed to allow small and medium-size organizations to utilize the same cutting-edge technology used by some of the industry's leading enterprises. The ProSight portfolio of IT management outsourcing services addresses all critical facets of modern networking including email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the entire threat lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and enables fast restoration of vital data, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide web-based management and world-class protection for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent consultant so that any potential problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup environment that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract IT projects. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these important fields of information technology enables clients to execute major initiatives within budget and on time. Progent's special online engineering solutions include:
How Your Durham Company Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Help Desk support programs for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all aspects of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution based on the leading professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center staff of seasoned network consultants gives your customers in Durham or anywhere in the state of North Carolina fast contact with a large technical support resource with substantial background delivering telephone-based support and remote troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a solid contributor to business productivity, and Progent's target is to solve and not just report network problems.
- Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting staff provides online advanced engineering expertise and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for familiar Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more information on Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Durham, or anywhere in the state of North Carolina, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager to suit your environment so your computer maintenance is proactive and automated. By exposing looming trouble spots before they cause downtime, proactive monitoring can ward off disruptive and costly service breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems powered by a mix of OS platforms.
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Durham or anywhere in the state of North Carolina, Progent's phone-based computer support specialists can provide professional and cost-effective IT help the moment your business requires it. Long experience delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to solve IT problems quickly while eliminating the cost and lost time that comes with in-person support calls.
Even if your Durham organization works with a local freelance consultant or maintains an in-house organization that can handle day-to-day computer issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the time or the expertise to address unexpected network crises or particularly challenging integration projects.
Details of Progent's Online Network Support for Durham
Progent's phone support, remote repair, network security consulting, and network administration services offer companies in Durham or anywhere in the state of North Carolina the greatest leverage for your support investment. Whether you require occasional telephone help and Internet-based network repair or ongoing Help Desk call center support and system administration, Progent's professionals can deliver your organization enterprise-level network support while permitting you to avoid the expense and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's online help services include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to companies in Durham and is also ideal for networks in geographic regions of North Carolina that lack consultants with proven expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide range of Microsoft support tools, service information, and continuing education.
- By the Minute Billing to Minimize Costs
Progent provides online support on a by-the-minute billing plan, so you pay only for the services you receive. Progent asks for no minimum charge for online service and requires no ongoing subscription fee for support services provided during normal business hours. This saves you from facing big bills for quick fixes.
- Availability of Cisco Certified Network Design Specialists
Progent's certified experts for Cisco offers the services of authorized professionals who have skill in designing, implementing, and supporting networking solutions powered by Cisco products. Progent can provide a CCIE or CCNP to show you how to build fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's core consulting offerings consist of technology integration, Microsoft Exchange expertise, network security design, and Co-managed Help Desk services. Progent's Experts Team can provide world-class consulting support in specific application areas. Help offered by the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Training
Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Support
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Application Programming
MySQL Management Support and Software Design
Amazon MWS Programming
By offering a convenient one-stop resource for network generalists and application experts, Progent is able to deliver timely, cost-effective, and thorough IT solutions that match the special needs of your business.
- Advanced Remote Connectivity Software
Protected online connectivity permits Progent's service professionals to observe precisely what your users see. This makes it easier to produce fast solutions to issues that might otherwise require an expensive onsite visit. Cutting-edge remote connectivity tools and experienced technicians together enable Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in offsite support and automated system tracking.
- Compatibility with Leading VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24-hour Service for Maximum System Uptime
For businesses with mission-critical applications, Progent can provide optional 24x7 online support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed especially for budget-constrained businesses whose clients need instant recourse to a Help Desk Call Center with expert telephone support and complete escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical knowledge, refined support software, and understanding of corporate IT enable companies to avoid the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average longer than ten years of real-world industry background, at the forefront of network service, executing a broad range of technical tasks for an extensive mix of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting team. This ensures that you get not just world-class IT help, but also a support engineer with field-tested approaches for applying computer knowledge to resolve actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site visits by the minute. As a result, you owe just for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no retainer for support services delivered during normal working hours. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for quick repairs so you will not be tempted to permit less critical problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or local service organizations who offer minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service documentation transmitted by each consultant to every client. The practice of detailing and archiving service records allows more efficient support and avoids a slew of common problems such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to offer round-the-clock remote tracking services based on MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating possible issues before they cause downtime, system monitoring can save your information network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.