Fast and Affordable Remote Troubleshooting for Durham North Carolina Networks
Fast Phone Help for Durham NetworksFor organizations located in Durham North Carolina, Progent provides remote support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle challenging networking issues, as well as the assistance of CISA and CISSP-qualified security experts to handle high-level security architecture and troubleshooting jobs.

Progent's remote support engineers provide excellent leverage due to the fact that they possess the practical background and have access to the sophisticated tools necessary to solve the majority of network problems quickly. Efficient support lowers immediate expenses since service calls require minimal chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally with incidental costs by minimizing or avoiding system downtime and related losses due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced remote technical support know-how is particularly important for organizations that depend on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an option.

Progent's billing policy for online support is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you owe just for the support that you actually get. Unlike many online service firms, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing avoid scenarios where quick repairs somehow turn into big tabs. Progent's penchant for solving problems efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of customized technologies and proven methodologies which ensure the maximum level of efficiency for online consulting and troubleshooting for information networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's online support team to connect to your network remotely without breaching system security.

Progent's powerful customer support database system stores extensive histories of the service that Progent's clients have been provided. Progent's team consultants have the benefit of the records of support provided to each customer by every Progent consultant. This archive of anomalies and fixes is stored as a quickly exploitable proprietary database that permits Progent's online technical experts to share their knowledge company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's extensive list of accreditations and working associations with important technology companies including Cisco and Microsoft make available additional vast technical knowledge bases and permit quick access to manufacturers' internal product engineers so Progent's online consulting specialists can find optimal resolutions quickly.

Remote services offered by Progent to customers in Durham North Carolina include:

Progent's ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price services designed to allow small and medium-size organizations to utilize the same best-of-breed IT solutions used by some of the world's leading enterprises. The ProSight suite of network management outsourcing services covers all key facets of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the complete threat progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your backup operations and enable transparent backup and fast recovery of important files/folders, apps, system images, plus VMs. ProSight DPS lets you avoid data loss resulting from equipment failures, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned insiders, or application bugs. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed backup services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer organizations of any size a versatile and cost-effective solution for assessing, validating, scheduling, applying, and documenting software and firmware updates to your dynamic information network. Besides maximizing the protection and functionality of your IT environment, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on more strategic projects and activities that deliver maximum business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Google Android, and other personal devices. Using 2FA, whenever you sign into a secured application and enter your password you are requested to verify your identity on a device that only you possess and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this added form of ID validation including an iPhone or Android or watch, a hardware token, a landline phone, etc. You may designate several verification devices. To learn more about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to provide centralized control and comprehensive security for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their networking appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that require critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's preparedness to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup environment that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology programs. Billing charges for ongoing consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology allows customers to complete critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Services
    Progent's Help Desk support programs for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned information technology experts gives your workers in Durham North Carolina instant contact with a dependable technical support resource with years of background providing phone consulting and online repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center perception as a solid enabler of company efficiency, and Progent's policy is to fix instead of simply document network problems.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting staff provides online and in-depth engineering support and education in key business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, custom development, and training for familiar Microsoft applications including Microsoft CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To find out additional information on Progent's consulting, custom development, and training offerings, see Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide advanced online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center2, expand or tune your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Durham North Carolina online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager to suit your environment so your network maintenance is proactive and automated. By exposing possible trouble spots before they evolve into network outages, system monitoring can avoid stressful and costly network breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that support a combination of operating systems.
How Your Durham Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online support with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For organizations and startups in Durham North Carolina, Progent's online computer support engineers can provide effective and cost-effective system help whenever your business has to have it. More than two decades of providing remote tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine online access technology to fix computer problems rapidly while eliminating the cost and lost productivity that comes with on-premises support visits.

Even if your Durham organization has a regular independent consultant or employs a full time IT staff that can handle ordinary network issues, Progent's Microsoft certified consultants are available to offer an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the time or the knowledge to fix unexpected network crises or particularly challenging integration projects.

Features of Progent's Online Computer Services for Durham North Carolina
Progent's online help, Internet-based troubleshooting, network security consulting, and system management services offer businesses in Durham North Carolina the greatest leverage for your IT budget. Whether you require one-time telephone help and remote network repair or ongoing Help Desk support and system management, Progent's experts can deliver your organization enterprise-level network support while allowing you to avoid the cost and hassle of running a full-service internal IT staff. Highlights of Progent's online help services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical knowledge, fine tuned remote support software, and familiarity with enterprise networking allow offices to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

How Does Our Company Begin Receiving Remote Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.

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