Progent offers national online phone support and consulting services for businesses that operate Apple Mac OS X networks or whose information systems include a mix of Apple macOS and OS X with Microsoft technology. Progent's experts can provide Apple macOS and Mac OS X clients a range of services such as desktop support, upgrading to the most recent version of OS X from legacy editions of Apple macOS and Mac OS X, plus help with Mac application software. Progent can also help your business with Apple iPhone and iPad synchronization and troubleshooting, or moving to Apple's iCloud services. Remote IT help provides maximum leverage for your information technology dollar by preserving user productivity and shortening the hours billed for computer repair services. Sophisticated online access technology and experienced technicians and engineers allow Progent to handle the majority of network issues without wasting time and money by going to your site. In the vast majority of situations your network issues can be dealt with over the phone or through a mix of phone help and online access. Progent can offer the services of Cisco certified CCIE network experts and CISA premier security specialists to assist with the most challenging network issues.
Progent's Check Point experts can show you how to choose and deploy Check Point Firewall/VPN utilities and hardware powered by Check Point Software's security platform to offer an affordable and efficient security solution for your business network. Progent can also help you integrate other Check Point technologies including Check Point ZoneAlarm and Check Point UTM-1 appliances with security products from other suppliers and offer a central stop for on-going technical support, administration, education, and consulting services.
If your company has a Sun Solaris environment or a multi-OS network, Progent's CISM, CISSP and ISSAP-certified security specialists can help your whole organization in a broad array of security areas such as security administration procedures, security architecture and models, connection control products and methodology, software development security, business processes security, hardware security, communications, network and Internet security, and disaster recovery preparedness. CISM and ISSAP define the fundamental competencies and international standards of performance that information security professionals are expected to possess. These certification provide IT management the confidence that consultants who have achieved their CISM or CISSP certification have demonstrated the background and knowledge to deliver effective security management and consulting help.
Progent's Cisco CCIE network experts can assist your business to configure, manage, update and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall consulting, Meraki and Aironet Wi-Fi access point support, Cisco VoIP phone consulting, and CUCM/CallManager software support.
Progent’s consultants provide expertise in a variety of technologies related to mobile connectivity such as network architecture, wireless data synchronization, wireless protection, mobile e-mail, Microsoft Windows Mobile, Research in Motion Blackberry, and wireless application programming. Progent's Microsoft certified experts can save your business work and expense by using their wireless experience to help you select and integrate wireless access technologies that make sense for your company. Progent can also tune your network infrastructure so that wireless handhelds perform better.
Progent's UNIX platform consulting services provide small businesses and developers help with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide array of experience provides you with a convenient one-stop source to show you how to create and maintain a protected and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Small to mid-sized companies can now enjoy all the advantages of Microsoft System Center Operations Manager 2007 and in addition have fast access to Progent’s Microsoft and Cisco Certified IT support experts. With Progent's affordably priced network service packages, small and midsize organizations can choose a basic Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager 2007 to offer small company information systems world-class reliability, protection, and productivity.
Cisco's Meraki family of access and aggregation switches are intended for environments that go from branch offices to campuses. Progent's Cisco-certified consultants offer cost-effective online consulting to help your company to plan and implement a productive network architecture based on Meraki switches, simplify network administration with Meraki's cloud-based management architecture, define policies to maintain security, create and test a disaster preparedness plan, and troubleshoot issues related to any aspect of your Meraki ecosystem. Progent can also assist your company to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi access points to build a unified networking solution.
Application Publishing with ISA Server 2006 allows more control over intranet resources while enabling increased productivity by making these applications accessible to authorized remote users. ISA Server 2006 helps guard corporate applications, services, and information across all network layers with application-layer filtering and comprehensive publishing wizards. Progent's Microsoft-certified ISA Server consultants can help you design, install, configure, and maintain Internet Security and Acceleration Server 2006 on your network so your business benefits from a smart and economical balance of protection, convenience, and speed.
Progent can provide the part-time or temporary services of a seasoned Chief Information Officer to offer a broad perspective to assist your company select and support network technology to match your present situation and that can be a solid basis for your growth. Progent's temporary CIO consulting services provide financial advantages to companies trying to optimize the impact of their IT investment but who are unable or unwilling to add one more high-level position to their head count. Since Progent is vendor-neutral, with a large team of engineers certified to support all leading operating systems and connectivity technologies plus a wide range and business applications, Progent is in an ideal situation to offer unbiased advice as well as advanced technical support for building and maintaining IT systems that match the particular requirements of your business.
Progent provides clients the services of engineers who have been awarded some of the IT industry's most prestigious certifications. Progent thinks that customers have the right to be sure that their IT service professionals have accredited training as well as extensive practical experience so that Progent's customers can engage Progent's support with confidence. Often, vendor credentials such as the Cisco Certified Internetwork Experts (CCIE) confers privileges for substantially better vendor help than is available to non-certified service providers, enabling Progent to offer clients a higher level of computer support. In other cases, recognized credentials such as CISA or ISSAP for network security can aid corporate customers to demonstrate compliance with regulatory demands by using the assistance of accredited IT professionals.
Progent's Sun Solaris family consulting experts offer small and mid-size companies and software developers help with administering and supporting Solaris environments that operate with Microsoft-powered networks. Progent can give your business access to Solaris experts, support professionals premier by Microsoft and Cisco, and security specialists with CISSP credentials. This broad array of experience offers you an easy one-stop consulting firm to show you how to build and manage a protected and robust cross-platform network and communications solution that supports Sun Solaris and Microsoft interoperability by integrating Windows with popular variants of UNIX such as Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX or leading Linux derivatives including RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Cisco's Catalyst wireless controllers simplify the management of wireless networks by unifying the configuration and control of Wi-Fi access points, tuning Wi-Fi throughput by reducing the impact of radio frequency congestion, improving wireless uptime with fast failover, and strengthening security by detecting threats and analyzing network traffic according to user class and locale. Progent can help your business to configure Cisco wireless LAN controller appliances to manage Wi-Fi networks of any size. Progent can assist you to administer and debug your existing Cisco-based Wi-Fi solution or implement a smooth upgrade to Cisco's latest Wi-Fi controller technology.
Progent's certified Excel and Office 365 Excel application consultants offer a broad range of online services to assist your organization to design, develop, test, deploy, manage, and troubleshoot business applications powered by any version of Excel, including Excel Online and Office 365 Excel. Progent can help your business to upgrade your current Excel applications to the newest versions of Excel, support Excel on Apple iOS-based iPhones and iPads and Android smartphones and tablets, and fix compatibility issues between various releases of Office Excel. Progent can provide as-needed support to clients who need a quick solution to a specific problem related to Excel and Progent can also provide full project management services for migrating or developing mission-critical applications built on Excel. Progent's affordable webinar training for Office Excel can be customized to meet the needs of individuals or teams.
Office 365 is Microsoft's growing family of productivity apps and cloud services offered on a monthly or annual subscription basis. Office 365 apps and cloud services are offered in a variety of product bundles targeted at markets from individuals and households to enterprises. Progent can provide quick and affordable online access to consultants with in-depth knowledge of Microsoft, Mac, iOS, and Google Android platforms. Progent can help your business to understand the wealth of subscription plans offered with Office 365 and configure your information network with Office 365 so you realize top business value. Progent offers expertise with cross-platform networks that include Windows, macOS, and Linux operating systems. Progent can also help you to build and manage hybrid ecosystems that transparently integrate on-premises and cloud resources.
Progent offers access to the affordable services of online Internet connectivity consultants to assist your organization to assess or update your ISP services so your Internet access solution matches your business needs. Support services available from Progent include evaluation of your existing bandwidth utilization, carrier and service plan analysis and ordering, network provisioning, and overseeing a smooth move to a new carrier and/or service plan. Network provisioning can include optimizing existing routers and configuring additional ones, setting up firewalls, and upgrading dependable BGP architectures.
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that embodies over a quarter century of background helping manufacturing, distribution and service organizations to simplify supply chains and streamline critical processes to bring products to market fast and meet customer schedules dependably. Progent offers the skills of an ERP specialist with over two decades of experience with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide remote or on-premises consulting that can range from as-needed advice to end-to-end solution design and project management outsourcing or co-sourcing. Sample services available from Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, business analysis, application development, CPQ, web site integration, troubleshooting, ETL, Amazon AWS integration, disaster recovery planning, and DBA services.
Ubiquiti's UniFi family of Wi-Fi network appliances includes indoor and outdoor Wave 2 Wi-Fi access points, security gateways, and managed switches. UniFi devices running throughout multiple venues with thousands of APs can be remotely provisioned and managed with Ubiquiti's free UniFi Controller software, which centralizes and simplifies deployment, discovery, administration, tuning, troubleshooting, monitoring, and reporting. Progent can provide the expertise of veteran wireless consultants who can assist your organization to assess the value of Ubiquiti’s UniFi technology for your environment and help you to design, deploy, administer, and maintain your UniFi solution.
Progent's Jabber consultants can provide online or onsite expertise to assist businesses of all sizes to plan, deploy, maintain, update or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent can provide in-depth expertise for the products, technologies and services that make up creating an end-to-end Cisco Jabber collaboration solution including Cisco network devices and management tools, Microsoft Office apps, Windows and Mac desktops, Apple iOS and Android smartphones and tablets, SIP interfaces, Wi-Fi systems, cyber security, cloud integration, telepresence systems, PBX products, business continuity, and the many other pieces of a modern collaboration solution.
Progent's CISM-certified security staff can help you protect your Mac environment through expert support offerings including running security tests, recovery from virus and worm attacks, configuring firewalls, integrating secure off-site and mobile connectivity, installing monitoring software for defense against viruses, spam, and malware, and developing a comprehensive security plan adapted for the specific objectives of your corporate information system.
Progent's certified consultants can help you to pilot Windows 7 to confirm application compatibility and to check its performance and stability working in your environment. Progent can also show you how to assess the likely strategic value of adopting Windows 7. If Windows 7 fits your business strategy, Progent can help your IT organization to plan and execute a non-disruptive deployment of Microsoft Windows 7 from a an older version of Windows.
Progent’s Disaster Recovery/Business Continuity (DR/BC) specialists have extensive backgrounds helping small and mid-size organizations to minimize network downtime by offering cost-effective online consulting services for disaster recovery/business continuity planning, fault-tolerant network infrastructure, backup/restore solutions, and transparent maintenance. Progent’s business continuity consultants can assist you to develop and validate an efficient business continuity plan that aligns with your business needs and budget. Progent’s disaster recovery specialists can assist you to design, deploy, and support resilient technologies including redundant Internet access, virtualization, clustering, network load balancing, transparent online backup, and multi-location data centers.
Progent's Citrix consultants can assist you to design, implement, administer, and troubleshoot a virtualized Windows application delivery and management solution built on XenApp. Progent's Cisco CCIE network consultants can help you optimize your network for delivering server and client-side applications, and Progent's remote datacenter support experts can help your organization to manage and support an off-site datacenter that features high uptime, enhanced security, and rapid recovery.
Microsoft Office 365 Exchange Online allows you to use cloud-resident servers, mailboxes and associated email infrastructure to reduce capital costs and administrative hassle. You can use Exchange Online to host all your mailboxes, or you can set up a hybrid architecture that combines both local as well as cloud-resident mailboxes. Progent's Microsoft-certified consulting experts offer affordable remote support to help your small businesses to assess the benefits of Exchange Online, plan a solution that makes sense for your functional requirements and IT budget, implement a non-disruptive migration from your current Exchange organization to one that incorporates Office 365 Exchange Online, train your management staff and end users, and provide ongoing consulting and technical support.
Progent's business climate will make you a more capable professional by enhancing your technical knowledge and increasing the satisfaction of your clients. Progent delivers this promise by attracting the best professional experts for you to operate with, offering an advanced network and communications architecture, using proprietary software utilities to enable the maximum quality of support, and by optimizing our operational structures for finding and maintaining clients.
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it.
Progent's ProSight Virtual Hosting service combines advanced virtual server technology, a state-of-the-art data center facility, and the technical support services of Progent's Microsoft-certified consulting team to provide small and midsize companies with a complete IT outsourcing solution that improves network dependability and security, eliminates management hassle, and saves money. With Progent's Private Cloud Hosting, a small or midsize company can have all of its operating system platforms and key business application servers supported within a secure and reliable facility on a high-performance, non-stop virtual server set up and supported by Progent's computer support professionals.
Progent's short-term staff augmentation services allow you to respond to the need for network support personnel without incurring the expense and delays that come with identifying and hiring reliable technical workers and without increasing your full-time workforce.
Progent's Microsoft-certified consultants offer in-depth expertise in implementing, managing and troubleshooting all versions of Project, Project Server, and Microsoft Project Online and can deliver a broad variety of cost-effective remote consulting services based on industry best practices to assist organizations of all sizes to get all the benefits of this leading platform. Consulting support offered by Progent include system design, software configuration and upgrades, strategies for safe file and status sharing among onsite and remote or mobile users, network infrastructure optimization, and customized webinar training.
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your organization's preparedness either to defend against ransomware or recover rapidly after a ransomware attack. Progent will work with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup environment that minimizes your vulnerability to ransomware and meets your company's needs.
Microsoft SQL Server 2016 offers major improvements in performance, capacity, security, uptime, mobile computing support, plus built-in analytics and reporting. New features include PolyBase for handling structured and unstructured databases in one appliance for big data applications, R language support, Row-level Security, Mobile Report Publisher, and centralized management of local and cloud-resident operations and services. Progent's Microsoft-certified consultants can deliver online and onsite expertise to assist businesses of any size to deploy, administer or troubleshoot any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft products including Windows Server, Exchange, SharePoint Server, Microsoft Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).
Progent's Cisco-certified wireless integration experts can assist organizations to configure, administer, and debug Cisco Wi-Fi devices such as Cisco's Aironet and Meraki 802.11ac wireless access points plus Cisco's Wireless Network Controllers.
Les Kent has a 35-year history of effective network integration, corporate management, marketing, and operations. He has shown a knack for developing elegant IT solutions in his roles as as a network architect, programmer, project manager, deployment expert, and problem solver for small businesses, start-ups, and major enterprises.
The sophistication and integration requirements of Microsoft Windows Servers requires a network consulting firm with practical experience and broad knowledge in designing and building cohesive, end-to-end business technology systems. The background of Progent's Microsoft-certified experts, which averages more than 10 years working with Microsoft integration, assures you success deploying Windows Server 2008 and Windows Server 2003 to match optimally with your business objectives. Progent’s IT services can help you with designing, installing, administering, and troubleshooting Windows Server solutions that increase the productivity of your computer network. Progent’s consultants can assist you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows XP and other clients.
Progent’s Microsoft-certified engineers can assist your organization to enhance your servers or workstations from 32 to 64 bits. Progent can assist you to understand the costs and benefits of upgrading to 64-bit computing, design an efficient upgrade strategy that minimizes operational interruptions, and deliver inexpensive, expert online help to assist your organization to install 64-bit software and application programs on your current computers.
Progent can assist your organization to utilize Cisco's networking technology to build a solid basis for your onsite, private cloud, or hybrid-cloud data center and improve operations in key areas including resource utilization, security and compliance, versatility, reliability, and recoverability.
Expert Microsoft Certified Dynamics GP Customization Consultant Services
If your business has a Solaris network or a mixed-platform computer system, Progent's CISM and ISSAP-certified security specialists can assist your whole organization in a broad array of security topics including security management procedures, security design and strategies, access management systems and methodology, applications development security, business processes security, physical security, telecommunications, network and web security, and business continuity planning. CISM and ISSAP stipulate the basic skills and worldwide standards of knowledge that information security managers are required to possess. These accreditations provide executive management the confidence that those who have earned their CISM or CISSP certification have the background and theory to offer world-class security support and consulting services.
Progent's certified failover clustering consultants can assist you to assess the benefits of adopting Windows Server 2012 failover clustering to create a powerful high-availability/disaster recovery strategy, help your organization to plan and install a Windows Server 2012 system, deliver online and on-premises consulting expertise and engineering support for failover clusters that include physical servers or virtual ones, and show you how to centralize the management of clustered servers.
Progent is one of the most qualified information technology support companies for integrating email and messaging systems based on Exchange 2000. Progent is skilled in helping small and mid-size companies get all the advantages of Microsoft Exchange Server 2000 under typical situations such as upgrading from Exchange 5.5, migration from an ISP-based or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server support.
Progent’s data center IT services are intended for companies with equipment housed at IDCs or data center colocation hosting sites and requiring on-demand in-person help at the colocation facility plus off-site support from Microsoft and Cisco Premier Certified experts. Progent offers a full array of IDC and IDC and colo consulting services including system topology evaluation, Windows and UNIX server installation and maintenance, tech support for server and telecommunications networking, design and deployment of fault tolerant systems, defining and implementing layered security structures, firewall integration and troubleshooting, designing load balancing solutions, and planning high-availability server cluster systems.
Progent can assist your business to plan an upgrade to Teams from Skype for Business or Lync Server and configure, administer, and debug a cloud-based or hybrid implementation of Teams. Progent can help you to connect Teams with Microsoft 365 apps, Exchange Online, SharePoint, and your phone system.
Progent’s wireless professionals can help small businesses design, select, pilot, configure and maintain secure building-to-building wireless bridges that integrate transparently into your IT network while offering a level of security that equals or excels wireline connections. Progent provides expertise in wireless network technology from Cisco Aironet and Meraki, Proxim, and other office wireless vendors and can show you how to select and install the wireless link solutions that match your company needs.
Progent can assist you in all phases of your migration to Microsoft Exchange 2016 such as designing high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V strategy; determining mass storage capacity required for your virtual machines, databases and log files; setting up hardware load balancing (HLB) for fault-tolerant client access services; designing, setting up and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Windows Server 2008 R2 features outstanding levels of speed, protection, fault tolerance, expandability, and versatility that accelerate output of on-site, branch office, and mobile workers. Progent's Microsoft-certified professionals can provide cost-effective online engineering, technical support, and education services to help you to design, execute, and manage Windows Server 2008 R2 to add significant strategic value to your network.
Progent’s Technical Response Center (TRC) provides national extended hours remote assistance for computer systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support professionals offer after-hours phone help and online secure network connection to troubleshoot and repair network problems rapidly and economically. The scope of IT experience available from Progent's team of nationwide service engineers allows Progent to escalate even the most difficult network issues to appropriate experts as required. For urgent issues, the Technical Response Center endeavors to respond to your call for service within one hour.
Lync 2013, rebranded Skype for Business, allows organizations of all sizes to build a manageable and secure communications environment that permits a BYOD computing style with IM, real-time presence, audio/video and web conferencing with app sharing and whiteboard, as well as IP-based and PSTN calling enabled for a broad range of stationary PCs and mobile clients. Progent's certified Lync Server 2013 consultants and system architects can help your company to evaluate the business benefits of Lync Server 2013, design an on-premises, cloud-resident (with Lync Online) or mixed model appropriate for your present and future goals, implement Lync 2013 so as to speed up your ROI, and deliver live online and on-premises training to your management team and end users. Progent has in-depth expertise in critical pieces of a Lync Server 2013 deployment including Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can help you to combine Lync Server 2013 with popular Office and Office 365 applications such as Outlook and PowerPoint.
Colocation data centers make it possible for businesses to share world-class facilities for housing network equipment that supports critical applications and services. Progent's Microsoft and Cisco certified IT experts can assist your small business with all aspects of your colocation strategy such as choosing and migrating to a colocation site, designing network topology, specifying required equipment, on-premises and remote troubleshooting, setting up offsite system administration, and training your IT staff.
Cisco offers a full product line of routers that includes routers designed to deliver the protection, bandwidth, and availability required by organizations ranging from branch offices to worldwide enterprises and service providers. Cisco routers include support for redundancy, transparent failthrough, and redundant power for improved reliability and network uptime. Progent can show you how to choose and integrate Cisco routers to build a solid infrastructure for your IT system and to make it easy to expand as you add new users, start new offices, deploy new services, extend your network to customers and partners, and manage a more mobile workforce. Progent offers help with a range of routers powered by Cisco's IOS operating system, including Cisco's 800 family of small office routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, CRS Carrier Routing System for core Networks, plus legacy 3600 and 3700 Series Routers.
Progent's Cisco-certified network engineers can show you how to build an affordable, fault tolerant Internet connection solution that can deliver 24x7 Internet connectivity through a broad array of high availability Internet network technologies including fault tolerant BGP, transparent fail-over, and redundant ISPs. Progent can provide CCIE professionals to show you how to apply the latest techniques for fault tolerant Internet connections to create a cost-effective, fully redundant Internet network with automatic failover and other features to deliver fault tolerant Internet access.
Progent can provide small companies with an IT management professional who can act as a part-time CIO. This part-time Chief Information Officer can offer long-term direction to help you integrate sensible IT products to enhance business processes so they align more closely with your business objectives. Your company can develop and install a well thought out IT strategy without incurring the cost of a full-time Chief Information Officer.
If your company network mixes UNIX, Linux or Sun Solaris platforms with Microsoft Windows, Progent can assist you to integrate your computers into a cohesive environment that permits all your OS platforms to coexist for simple administration, transparent dataflow, high reliability, enhanced throughput, and strong protection. Progent's UNIX and Microsoft Windows coexistence support offerings feature IT architecture configuration and service, support for Windows services for UNIX, remote network monitoring and administration, remote network support and repair, in-person technical support, and Help Desk outsourcing.
By using virtual server technology, businesses can run many virtual machines on a single actual server. Virtualization technology enables companies to gain all the advantages of server isolation, while avoiding the costs associated with buying extra server hardware. Virtualization is the critical technology for building private clouds, which offer important advantages including reducing the costs of hardware, datacenter facilities, and administration while improving data protection, network availability, and recoverability. Other useful server management technologies are network monitoring utilities, Windows Server Update Services, and remote server management hardware. Progent's certified server management specialists can assist you with all aspects of server virtualization and administration to allow your business to cut costs and conserve time.
Progent's Cisco-certified CCIE consultants can assist you to configure, manage, upgrade, optimize and troubleshoot Cisco Catalyst switches. Progent can also help you to harden the security of Catalyst switches and migrate smoothly from legacy appliances to current devices.
Progent offers three basic types of Helpdesk services : Microsoft Help Desk Outsourcing Support Services, Virtual Help Desk Support, and Help Desk Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft experts gives your clients convenient access to a reliable support group with extensive experience delivering phone support and remote access repair for IT systems powered by Microsoft technology. Progent's focus is on giving the support Call Center a positive reputation as a solid contributor to business performance. Progent's target is to resolve and not simply record problems.
Progent's Microsoft authorized Consultants offer three service programs to help medium-size and large organizations create an efficient and successful in-house Network Support Help Desk Call Center. Progent's consulting services include Return on Investment analysis, process analysis and improvement, management reporting, training of internal personnel, and documentation of processes. Progent's Software Evaluation and Deployment Services help companies sift through the numerous high-quality Help Desk software packages available and determine what products might be too costly, lack key features, or align badly with your organization's corporate culture. Progent also provides temporary staffing for companies who need to augment their in-house Help Desk team for occasional tasks or to substitute for absent or indisposed workers.