In conducting IT tasks for corporate clients, Progent follows a phased approach based on defined milestones in order to achieve budgetary, scheduling and engineering goals while reducing business disruption. Progent's Enterprise Services Methodology follows accepted project management procedures based on the leading practices described by the Microsoft MSF methodology which specifies requirements definition, design recommendations, pilots, design adjustments, and professional implementation. All phases are recorded to make available a comprehensive description of IT services delivered and to help in ongoing network support.
Progent is a reseller and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-first cyberthreat management platform that includes AI software and advanced services to deliver comprehensive endpoint detection and response (EDR).
Progent's team of Microsoft and Cisco Certified experts average more than a decade of real-world industry background, at the front lines of IT service, executing a broad variety of technical tasks for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its support staff. This means that you get not just expert IT skills, but also a consultant with field-tested methods for using technical knowledge to resolve real-world network problems rapidly.
Progent's managed services for software and firmware patch management provide organizations of any size a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your servers, such as printers and scanners, infrastructure appliances like routers and wireless access points, and Internet-of-Things (IoT) devices such as alarms and health monitors.
Progent's ProSight Active Security Monitoring (ASM) incorporates cutting edge behavior-based machine learning technology by SentinelOne to guard endpoint devices as well as physical and virtual servers against recognized and novel ransomware variants like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that utilize local resources as well as one or more cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Azure hybrid cloud design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging. Progent has 20 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent can help small and mid-size organizations to configure collaboration software to allow their at-home workers to benefit from positive teamwork with fellow workers and other stakeholders.
Microsoft Virtual Server, run on the Microsoft Windows Server operating system and based on software first produced by Connectix, delivers the power necessary to accomplish hardware reduction, application upgrade, and server isolation tasks through virtualization techniques in an enterprise-ready IT environment with advanced expandability, manageability, and reliability. Microsoft has targeted Virtual Server at businesses wishing to enhance ROI in application programming and testing, migration from legacy line-of-business software, and server consolidation. Progent's certified Virtual Server experts can help your IT staff to evaluate and integrate MS Virtual Server 2005.
Even if your company has a small network services group and a modest IT budget, your information network can still feature the same high availability and performance that once required a large in-house support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-certified and Cisco-certified IT professionals, the most recent network management products for proactive monitoring and alerts, and economical support programs such as a help desk service to keep your vital network applications and servers up and running.
Secure Application Publishing with Internet Security and Acceleration Server 2006 provides greater protection of intranet applications while enabling enhanced productivity by making these applications accessible to authorized remote users. ISA Server 2006 can protect corporate applications, services, and data across all network layers with application-layer filtering and comprehensive publishing tools. Progent's Microsoft-expert Internet Security and Acceleration Server experts can show you how to plan, install, set up, and support ISA Server 2006 on your network so your business benefits from a smart and affordable combination of security, productivity, and speed.
Progent makes use of the Flexential Tampa data center primarily to deliver private cloud hosting. Progent has a team of network experts based in the vicinity of Tampa, and Progent can also provide remote expertise from Progent's nationwide team of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware virtualization specialists, and senior DRBC preparedness experts. Progent can also help your business to design and execute a move to the Flexential data center by providing services like designing solution configuration, recommending hardware components, system configuration and validation, troubleshooting, setting up remote management, and educating your network support team.
Progent's certified wireless consulting experts can help organizations of all sizes to plan, implement, administer and repair Cisco Aironet Wi-Fi access point solutions to provide the performance, coverage, capacity, expandability, security and ease of management required for transparent access between Wi-Fi and wired networks. Progent offers affordable online and onsite consulting services for both end-of-life and new-generation 802.11ac Aironet wireless access points and Progent can help your business plan and manage deployments of indoor and outdoor/industrial Aironet APs.
Progent's Apple Mac networking consultants can help you with a broad range of system foundation issues including network architecture, remote and mobile access, internetwork communication, security, and new technologies including Voice over IP and high-speed wireless connectivity. For company networks based solely on Mac OS X or for environments incorporating a mix of Mac, Linux and Windows based servers and workstations, Progent has the experience and size to handle the complexity of planning, integrating, and supporting a network infrastructure that is robust, secure, efficient and supportive of your corporate goals. Progent can help you configure Apple's Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage systems, and Apple's Xsan SAN solution. Progent can also give you access to skilled professionals to support Cisco routers and switches.
Progent's Microsoft-certified consultants have two decades of experience providing electronic messaging and integrated telecommunications/email solutions for businesses. Progent offers affordable Microsoft Exchange Server support services to enhance email security and virus defense, provide fault tolerant email, and implement remote and wireless email connectivity. Progent's Microsoft Exchange consulting and support offerings can aid you in planning and implementing a Microsoft Exchange update or a migration from a legacy SMPT system or older Microsoft Email software such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.
Progent's ransomware consultants can assist your business to assess your ransomware defenses, monitor and guard your IT environment, help with settlement negotiations with a threat actor, and rebuild a network victimized by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
Microsoft ISA 2006 is a multi-functional edge gateway that provides a powerful application layer firewall, virtual private network (VPN), proxy, and Web caching solution for protecting the Internet-facing applications of any organization against a broad variety of attacks. Progent's Microsoft ISA Server consultants can show you how to design, cost-justify, test, install, customize and manage the Standard or Enterprise version of ISA Server on your network.
Progent is one of the most expert network support firms for creating email and messaging systems based on Microsoft Exchange 2000. Progent specializes in helping small businesses get the full benefits of Exchange Server 2000 for typical scenarios including updating from Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 Server administration.
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of critical devices.
Progent provides high availability load balancing consulting covering system load balancing, load balanced applications, network backbone routing, and content delivery products such as F5 Networks 3DNS. fault tolerant load balancing technologies for which Progent offers consulting services include Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Distributed Director and Cisco CDN Software, and F5 Networks BIG-IP.
Progent has two decades of background helping small and medium-size companies to plan, implement, tune, administer, and troubleshoot computer networks that incorporate at-home workers.
Cisco's wireless VoIP phones are industrial-grade Wi-Fi devices designed for workers who are on the move within office, hospitality, health-care or other environments where IT management wants user endpoints that offer more administrative control, security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) style of mobile collaboration. Successful integration of Cisco's wireless VoIP phones usually demands that IT teams set up and fine tune numerous key pieces of your wireless environment such as APs, switches, wireless LAN controllers, and call management software. Progent's Cisco-certified experts offer online and onsite assistance to help you build and administer a Cisco wireless VoIP phone deployment by providing integration services that range from debugging the configuration of a wireless VoIP phone or access point to providing project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of an entire campus.
Progent's software experts have worked for 20 years with .NET technologies and the Visual Studio development environment and can build or update .NET applications rapidly and at low cost.
Progent can assist you in all phases of your migration to Microsoft Exchange 2016 such as designing HA system topology for an on-premises, cloud-based or hybrid environment; CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization strategy; specifying mass storage requirements for your VMs, mailbox databases and log files; setting up HLB for high-availability CAS services; planning, setting up and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.
Progent offers special network security service bundles designed to deliver larger institutions a professional and thorough security assessment from a group of premier security engineers. All Progent's network security evaluation bundles incorporate a suite of services like network scans from within and from beyond the company firewall, expert analysis of results by accredited security engineers, production of a report explaining the results, plus a live concise executive outbrief and a detailed interactive review for in-house network engineers.
Progent's short-term IT staffing services allow you to respond to sudden increases in demand for IT support personnel without incurring the costs and hassle that come with vetting and hiring experienced technical help and without increasing your permanent head count.
Progent can assist your business in all phases of your migration to Exchange Server 2016 such as designing HA infrastructure for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V design; specifying storage requirements for your virtual machines (VMs), mailbox databases and logs; setting up HLB for high-availability CAS services; designing, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing your firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
Besides offering the expertise of Microsoft Dynamics GP (Great Plains) specialists, Progent has consultants experienced in Dynamics AX (Axapta), Dynamics NAV, Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro. Progent offers software development, troubleshooting, management help, migration assistance, and one-on-one or group webinar training classes customized to meet your specific requirements. Progent's consultants also can help you integrate and support a protected, robust network infrastructure to support your ERP, MRP and accounting solutions.
ProSight Reporting is a growing suite of real-time reporting plug-ins created to work with the industry's leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Microsoft allows you to create transparent hybrid ecosystems that integrate Microsoft 365 and local Exchange systems. This allows you to have specific mailboxes hosted at your corporate datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's certified Exchange consultants can assist your organization with any facet of planning, integrating and debugging your hybrid Exchange network. Progent's Exchange specialists can deliver occasional support to help you resolve challenging technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange initiative is successfully completed on schedule and on budget.
Progent's application experts have worked for 20 years with .NET technologies and the Visual Studio development system and are able to build or modernize .NET apps rapidly and at low cost.
Progent's ProSight family of managed services are intended to offer organizations who maintain minimal internal network administration and support teams with affordable help from world-class management tools and technical experts. Advantages of Progent's ProSight catalog of managed IT services include predictable IT maintenance expenses, smart automation of common management processes, ongoing absorption of new information technology, smooth migration from older systems to current solutions, improved fit between computer technology with strategic objectives, guidance from seasoned network experts, and allowing management to concentrate on business rather than fast-evolving network technology.
Microsoft Certified Monitoring and Reporting Online Help Consulting MOM 2007
Progent's Microsoft-certified consulting experts have more than a decade of background planning, implementing, optimizing and repairing SCOM environments and offer organizations of all sizes expert online or on-premises consulting support for Microsoft SCOM 2012. Progent can help your company to plan an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and resilience required to monitor your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to import and customize System Center 2012 Operations Manager management packs according to leading practices for monitoring network infrastructure and both Microsoft and 3rd-party applications and services. Also, Progent can provide fast online or on-premises technical support to assist you to fix serious problems detected by SCOM 2012.
Microsoft Dynamics GP System Migration Consultant Services
Progent's certified security consultants can perform NodeZero-based penetration tests to make sure your security defense tools and policies are correctly set up and effective.
Altaro VM Backup from Hornetsecurity provides small and mid-size businesses a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for local, remote, multi-site, and cloud environments and also supports low-cost cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of online or onsite services to help you to design, install, optimize and troubleshoot a comprehensive backup/restore system based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/restore service based on Altaro VM Backup software.
ProSight ECHO Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for cloud backup/disaster recovery (BDR). ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical files, apps and VMs that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data.
Progent can provide cost-effective remote access to an Oracle-certified MySQL DBA or application developer and can help businesses of all sizes to configure and manage MySQL in a dependable network environment that offers high levels of performance, expandability, and protection. Progent also has experience assisting companies port applications from Oracle to MySQL.
E-Mail Guard is Progent's economical anti-spam and anti-virus solution that offers small businesses world-class protection against spam, viruses, directory harvesting, and other types of e-mail-based attacks on IT systems. E-Mail Guard is built on Postini's Perimeter Manager, a full library of web-based antispam and virus defense services that stop email assaults before they can breach the network firewall. Perimeter Manager also lets administrators monitor and control their email application, irrespective of server platform, hardware technology, or geographic location.
Progent is convinced that a well architected and implemented information system is a crucial factor for enabling any firm's growth, and Progent applies this credo in our own system environment. We have built a zero-downtime virtual office network that enables our in-house engineers and authorized contractors to deliver rapid and efficient support, cooperate closely on complex projects, and gain from professional and personal growth from being part of a dynamic company ethos of personal drive and independence.
Windows Server 2008 represents a major advance in making IT systems more secure and available, easier to virtualize and manage, faster, and able to offer an improved environment for web publishing. Progent can assist your business get the most from the improvements incorporated into Windows Server 2008 by providing Microsoft-certified consulting, troubleshooting, training, temporary staffing, monitoring, and security engineering services.
Progent's Cisco CCIE-certified Wi-Fi network consultants offer online or on-premises integration and debugging services to help your organization to plan, implement, update, tune, administer and debug Aironet Wi-Fi access point deployments of any scale or architecture. Progent's Cisco wireless controller experts can also help you to integrate your wireless ecosystem with your wired network and cloud-hosted resources to build an enterprise-wide connectivity foundation that is simple to manage and scale. Progent also offers affordable Wi-Fi site surveys to help you to determine the most efficient selection, location and setup of Aironet wireless APs to work with your unique workplace layout, building structure, and anticipated workloads.
Small to middle size businesses can now enjoy all the advantages of Operations Manager 2007 and also have quick access to Progent's Microsoft certified network consulting professionals. With Progent's economically priced network service packages, mid-size businesses can choose a simple co-sourcing service program built around Operations Manager 2007 with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing solution. Progent supports Microsoft System Center Operations Manager 2007 to offer small and midsize company networks enterprise-class reliability, security and performance.
Stealth penetration testing is a key component of any comprehensive network security plan. Progent's security professionals can run extensive intrusion checks without the awareness of your organization's internal network support resources. Stealth penetration testing uncovers whether current security monitoring systems such as intrusion incident alerts and event history monitoring are correctly configured and actively monitored. Progent can provide continuous automatic PEN testing to define your internal and external attack surface and to detect ways that vulnerabilities, unsafe configurations, stolen credentials, uninstalled patches, and ill-advised IT product defaults can be combined by threat actors into the multi-vector attacks typical of the latest versions of ransomware.
Progent's application experts can provide advanced consulting, software development, integration assistance, and online classes for leading business applications covering key areas including ERP and MRP, general accounting, business analytics, web commerce application development, and the MS Office suite of business productivity solutions. As a Microsoft Partner with years of background delivering high-level consulting and troubleshooting support online, Progent can assist small businesses anywhere in the U.S. to eliminate the time and fees associated with travel and on-premises visits without sacrificing the high quality of consulting services.
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can assist your business to halt the spread of an ongoing ransomware attack. Call 800-462-8800
DoubleTake/Carbonite Software offers a family of tools intended to deliver small companies a range of cost-effective solutions for backing up and restoring vital workloads including Exchange, Microsoft SQL Server, RIM Blackberry, and Microsoft SharePoint. Progent's disaster recovery planning consultants have in-depth experience incorporating DoubleTake/Carbonite technology into small company information networks to create an advanced level of availability and disaster recovery readiness at an affordable price.
The new ASA 5500-X Family of firewalls with Firepower Services provide significantly more value than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX security appliances for all new deployments. Progent's Cisco-certified CCIE network consultants can assist your company to manage your legacy PIX or Cisco ASA 5500 security appliances and migrate to ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to plan, configure, tune, manage and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.
The Certified Information Systems Auditor (CISA) accreditation is a recognized achievement that indicates expertise in IS security audit and control. Certified by the American National Standards Institute (ANSI), the CISA credential has candidates undergo a comprehensive examination given by the ISACA international professional group. Progent can provide the services of a CISA-Premier Cybersecurity audit consultant trained to assist businesses in the fields of information systems audit process, IT enforcement, network assets and infrastructure lifecycle, IT support, protection of information resources, and disaster recovery planning.
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can help you to contain the progress of an active ransomware breach. Call 800-462-8800
Progent is structured to provide comprehensive online support for all major technical areas common to today's small company information systems and offers a variety of vital, as-needed services such as a temporary CIO to offer advanced IT design and negotiating skills, a Technical Response Center for help desk services, proactive remote monitoring, spam and email-borne virus protection as a managed service, best-practices project management for major initiatives like site moves orOS migrations, connectivity consultants for building and maintaining fast and robust infrastructure, security specialists to verify data safety and regulatory compliance, disaster recovery experts to help design business continuity plans, and software programmers to write, customize, or troubleshoot business application programs.
Microsoft Dynamics 365 Business Central (previously, formerly} called Dynamics NAV and Navision) offers small and midsize businesses a unified platform for financial management, inventory, operations control, project management, procurement, sales and marketing, supply chain, and business analytics. Progent's Dynamics 365 Business Central consultants can assist you to maintain your legacy Dynamics NAV environment or migrate smoothly to a cloud-based, on-premises, or hybrid deployment model.
Exchange Servers and Apple Mac workstations can co-exist efficiently. Progent's Mac and Microsoft premier consultants can help you set up Microsoft Entourage and Exchange so your Apple Macintosh users are able to work closely with teammates who run Microsoft Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac systems can coexist, allowing Mac users to get and transmit messages, search the Exchange global address list, copy addresses, synchronize calendars, and invite fellow workers to meetings with your Exchange account. Progent will verify that your Microsoft Server is appropriately configured and that WebDAV and Outlook Web Access are enabled. Progent also can provide customized one-on-one Entourage education.