Remote 24x7 monitoring, automated alerts, and actionable analytical reporting are crucial to maintaining the proper operation of your IT system and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management (RMM) solutions have advanced so far that companies of any size can afford a level of network stability that was previously limited to enterprises. Progent offers several Remote Monitoring and Management (RMM) solutions available as economical services designed to assist you to identify and resolve a most IT network problems before they get big enough to impact productivity.
Progent offers cost-effective online access to an Oracle MySQL RDBMS administrator or software developer and can help organizations of any size to configure and maintain MySQL within a reliable network environment that provides advanced speed, scalability, and protection. Progent also has experience helping businesses migrate databases from an Oracle environment to MySQL.
Small to mid-sized businesses can now enjoy all the advantages of System Center Operations Manager and also have fast access to Progent's Microsoft certified IT consulting professionals. With Progent's economically priced IT support packages, mid-size businesses can select a simple co-sourcing package based on System Center Operations Manager with server monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager 2007 to provide small and midsize company networks enterprise-class reliability, protection and productivity.
Progent can assist your organization in any phase of your upgrade to Microsoft Exchange Server 2019 including configuring Windows Server 2019 for hosting Exchange; planning high availability system topology for an on-premises, cloud-based or hybrid environment; moving mailboxes; planning and configuring Hyper-V virtualization; setting up hardware load balancing; building DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail; setting up collaboration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365; and setting up Outlook.
Progent's IT outsourcing packages provide affordable network consulting for small companies. Whether it includes planning system infrastructure, setting up an internal Help Desk or using an outside one, rolling out an updated e-mail system, monitoring your system, or developing an on-line eCommerce solution, outsourcing your IT technical services can reduce costs and minimize risks, permitting network service expenses to grow in a more moderate and controlled manner than is possible by assembling a bulky, all-purpose internal IT staff. Progent's Outsourcing White Paper and datasheets tell you how Progent can enable you to build a protected and robust network architecture for your critical applications based on Microsoft Windows including Microsoft Office XP, Microsoft Office 2003, and Office 2000.
Progent's Duo service plans incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Android, and other out-of-band devices.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Progent's Palo Alto Networks firewall experts can show you how to choose, deploy, and manage Palo Alto Networks firewall appliances to create a next-generation cybersecurity solution that spans your data center and cloud assets and protects all users anywhere with any device.
In addition to offering the expertise of Microsoft Dynamics GP (Great Plains) consultants, Progent has consultants experienced in Microsoft Dynamics AX ERP Software, Microsoft Dynamics NAV Business Management Software, Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 ERP, and QuickBooks Pro. Progent can provide programming, troubleshooting, management help, upgrade assistance, and 1-on-1 or group webinar training customized to address your specific requirements. Progent's consultants also can help you integrate and maintain a protected, robust server and communications infrastructure to support your ERP, MRP and accounting solutions.
Progent's Cisco-certified wireless technology experts can assist organizations to configure, manage, and debug Cisco Wi-Fi devices such as Cisco's Aironet and Meraki 802.11ac wireless access points plus Cisco's Wireless Network Controllers.
Les Kent has a 35-year history of successful technology integration, corporate management, marketing, and operations. He has shown a talent for developing sophisticated IT solutions while working as a network architect, programmer, project manager, implementation consultant, and troubleshooter for small companies, start-ups, and global enterprises.
Progent's IT outsourcing packages provide budget-friendly computer consulting for small organizations. Whether it involves designing system infrastructure, setting up an internal Help Desk or outsourcing a one, deploying a new email platform, monitoring your network, or building a web-based eCommerce application, outsourcing your IT engineering services can contain costs and eliminate uncertainties, allowing network support expenses to grow in a more linear and manageable manner than is feasible by building up a large, all-purpose internal IT staff. Progent's Outsourcing White Paper and datasheets explain how Progent can enable you to create a secure and robust system foundation for your critical applications powered by Windows such as Office XP, Office 2003, and Microsoft Office 2000.
Remote continuous network monitoring, proactive alarms, and periodic reports are vital to maintaining the proper operation of your IT system and avoiding preventable and expensive disruptions. Remote Monitoring and Management (RMM) technology has progressed so far that businesses of any size can afford a level of protection that was previously reserved for enterprises. Progent offers a variety Remote Monitoring and Management options delivered as low-cost services created to help your company to detect and fix a an array of network issues before they can disrupt productivity.
Remote management cards offer network managers full control of a server without the requirement for a personal presence. Using these management cards, all console screen information plus keyboard and mouse operations are transferred to a remote session to a support expert who can be located anywhere with Internet access. Progent's Microsoft and Cisco certified engineers can help you to plan, implement, and support a high-availability company network that incorporates remote server management cards and Progent can utilize these remote management cards to provide efficient remote technical support. Progent has experience with a variety of remote server management cards including Aten IP9001 remote management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out 100c remote server management cards, and Peppercon eRIC remote management cards.
Microsoft Dynamics 365 Retail Technical Support Services
Cisco's network security and remote connection products for small organizations represent a full line of easy-to-administer security solutions to help protect your wired and wireless network infrastructure. Cisco's VPN product family includes routers, firewalls, intrusion detection devices and Virtual Private Network appliances. Progent's expert staff of consultants includes field-proven specialists with Cisco CCIE and CCNP certifications who can assist your company to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and other Cisco security solutions that align most closely with your company goals.
Cisco's network security and offsite access products for small companies represent a complete line of manageable security products to help safeguard your wired and wireless network infrastructure. Cisco's VPN product family features switches, firewalls, intrusion detection devices and VPN concentrators. Progent's expert staff of consultants includes experienced engineers with Cisco's CCIE and CCNP certifications who can assist your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and additional Cisco security technologies that align best with your company objectives.
Progent's IT outsourcing services offer economical network consulting for small companies. Whether it involves planning system infrastructure, setting up an in-house Help Desk or outsourcing a one, rolling out an updated e-mail platform, monitoring your system, or creating an on-line eCommerce application, outsourcing your IT engineering services can contain expenses and eliminate risks, allowing IT service budgets to increase in a more moderate and manageable manner than is possible by assembling a large, all-purpose in-house IT staff. Progent's Outsourcing White Paper and flyers explain how Progent can enable you to build a secure and highly available system foundation for your vital applications based on Windows such as Office XP, Office 2003, and Office 2000.
Progent offers national online help and troubleshooting services for businesses who run Sun Solaris networks or whose information systems feature a mix of Sun Solaris and Microsoft products. Online technical support offers maximum return for your IT dollar by extending user efficiency and limiting the time charged for computer analysis and repair. Sophisticated remote access tools and experienced service specialists and consultants allow Progent to solve most network issues without squandering time and money by going to your site. In the vast majority of situations your network issues can be dealt with over the phone or through a mix of phone support and online access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISA certified security professionals to assist you with the most challenging system issues.
Progent's Windows Server 2016 disaster recovery/business continuity experts can assist your organization to design a DR solution based on Microsoft's most advanced Failover Clustering tools such as Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for high-performance network-attached storage using industry-standard equipment, VM Load Balancing for enhancing the speed and resilience of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for fast, affordable deployment of a failover cluster quorum arbitration point.
Progent's Microsoft certified consultants offer a range of support services for Microsoft Dynamics GP. Dynamics GP is a Microsoft financial platform and business management tool built, like all Microsoft accounting solutions, on the expandable and popular platform of Microsoft Windows technology. Dynamics GP/Great Plains 2010, the latest version of Microsoft financial software in the Dynamics GP family, provides a cost-effective tool for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Dynamics GP/Great Plains is simple to deploy and integrate, and with its modular approach you are able to purchase only the capability you currently need, with the ability to add users and increase capabilities when necessary. Progent's Dynamics GP/Great Plains Software consulting engineers can show you how to deploy, customize and administer Dynamics GP/Great Plains 2010 and also older editions of Microsoft Dynamics GP/Great Plains.
Progent's Disaster Recovery/Business Continuity consultants have in-depth experience assisting small and mid-size organizations to reduce system downtime by offering cost-effective remote consulting services for disaster recovery/business continuity planning, fault-tolerant network infrastructure, backup/restore solutions, and non-disruptive maintenance. Progent's business continuity consultants can help you to plan and validate an efficient business continuity strategy that matches your business goals and IT budget. Progent's disaster recovery engineers can help you to architect, deploy, and manage resilient technologies including redundant Internet access, virtualization, clustering, load balancing, continual online backup, and geographically dispersed data centers.
Progent can help your business to design and execute an efficient transition from a UNIX-based IT system to a network based on Microsoft Windows and suited for running Microsoft's popular office productivity products, business applications, and developer platforms. Progent's UNIX, Windows and Cisco engineers and application experts can assist you to guard your data and reduce business disruption by designing an effective migration plan that preserves your existing investments in UNIX application and technology. UNIX-to-Windows transition consulting services available from Progent include evaluation of existing environment, transition strategy and testing, Microsoft Exchange migration support, data and application software migration, and server and storage system migration and consolidation.
Progent can provide advanced remote consulting to help organizations connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that combine physical resources as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud migration services such as Azure enterprise hybrid cloud design and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 20 years of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Jabber consultants can provide online or onsite support to help organizations of all sizes to design, implement, manage, update or debug Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent offers advanced expertise for the products, technologies and services that go into creating an end-to-end Cisco Jabber solution such as Cisco network devices and management tools, Microsoft 365 apps, Windows and Mac computers, iOS and Android smartphones and tablets, SIP trunking, WiFi systems, cyber security, cloud integration, immersive telepresence systems, PBX products, disaster recovery preparedness, and the many other pieces of a cohesive collaboration solution.
Microsoft Windows Server 2008 represents a major advance in making information networks more protected and fault tolerant, easier to virtualize and administer, higher performing, and able to provide a better environment for web hosting and development. Progent can help your business benefit fully from the improvements built into Microsoft Windows Server 2008 by delivering certified consulting, technical support, education, staffing, network monitoring, and security engineering services.
Progent's Co-managed Call Center service makes it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's pool of seasoned desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on ConnectWise Manage, the top shared PSA platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent can assist your business to prepare for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to upgrade smoothly to SCCM 2012 from a legacy change management platform or help you to enhance your existing SCCM 2012 environment to accommodate your changing IT needs. In addition, Progent can help you to build an infrastructure that fully supports SCCM 2012 by providing advanced consulting support for related Microsoft platforms including Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).
Progent's Cisco-certified Wi-Fi networking experts can provide online and on-premises consulting and troubleshooting services to assist your organization to design, install, administer, tune, and repair wireless deployments that utilize Cisco's Meraki APs. Progent's consultants can also assist your organization to plan and deploy hybrid environments that integrate local and cloud-hosted resources and that deliver seamless connectivity, advanced protection, streamlined management, and consistent operation for all your wired and wireless devices.
Cisco offers an extensive array of routers including routers designed to provide the protection, performance, and reliability demanded by organizations ranging from small businesses to global enterprises. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved reliability and system availability. Progent can help you choose and integrate Cisco routers to build a reliable infrastructure for your IT system and to make it easy to grow as you support new users, open new offices, install new services, extend your network to clients and partners, and manage a more mobile workforce. Progent can provide help with a variety of routers based on the Cisco IOS operating system, such as Cisco's 800 series of small office routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, Cisco CRS Carrier Routing System for core Networks, plus older 3600 and 3700 Routers.
Progent's certified professionals can assist you to assess the advantages of Windows Server 2012 R2 for your company, develop test systems and migration strategies, optimize your infrastructure for local, multi-location, cloud-based, and partial-cloud environments, educate your IT management team, develop a corporate-wide security plan, streamline IT administration, help with application development, and generate and validate a DR/BC plan.
Progent's Juniper-authorized NetScreen consultants can help you to install and optimize NetScreen 5200 and 5400 routers, upgrade from older NetScreen devices to more current Juniper technologies, and troubleshoot infrastructure problems in Juniper-only or mixed-technology environments.
Colocation sites make it possible for businesses to share enterprise-class facilities for hosting computer equipment that runs vital applications and services. Progent's Microsoft and Cisco premier consultants can assist your business with all facets of your colocation strategy including choosing and moving to a colo site, creating system architecture, defining hardware, on-premises and remote maintenance, setting up offsite network administration, and training your support personnel.
Progent's Shared Call Center service makes it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's pool of certified technical support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on ConnectWise Manage, the leading shared professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.
VMware's market leading Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for restoring services rapidly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and manage a DR system powered by VMware SRM.
Cisco's Catalyst line of wireless controllers simplify the management of Wi-Fi networks by unifying the provisioning and control of wireless APs, optimizing wireless performance by limiting the effect of RF congestion, enhancing Wi-Fi availability with rapid auto-failover, and hardening data security by detecting threats and filtering network traffic according to user class and location. Progent can help your business to configure Cisco Wi-Fi controllers to manage Wi-Fi LANs of any size. Progent can assist you to administer and debug your existing Cisco-based Wi-Fi solution or implement a smooth migration to Cisco's modern wireless controller technology.
Progent's Microsoft certified consultants offer small and medium size companies enterprise-level consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows you to install critical applications quickly and automatically to appropriate workers, lower software costs and adhere to licensing agreements by understanding patterns of usage, improve Windows protection by increasing your awareness of vulnerability and by installing targeted updates, manage your mobile workforce through industry standards independent of connection or geography, and reduce operational costs by fully exploiting the administrative capabilities incorporated into Windows. Progent's SMS engineers can help you use SMS effectively for automated software and application installation, security patch administration, and resource monitoring management including program and hardware inventory.
Progent's Cisco CCIE network experts can assist you to configure, manage, upgrade and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall expertise, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone consulting, and CUCM/CallManager software consulting.
Microsoft Office Communications Server delivers IM and presence as part of an extensible, world-class solution featuring advanced protection, seamless compatibility with additional Microsoft software, an expandable, standards-based development platform, and compliance with regulatory requirements such as HIPAA, SOX, and GLB. Your organization can realize lower costs and elevated business efficiencies, increased worker productivity, and better intellectual property security with this simple-to-administer, highly available IM platform. Successful deployments of Office Communications Server call for extensive planning and thought before roll out. Progent's Microsoft-authorized professionals can provide the expertise needed to deliver all the benefits of Office Communications Server throughout your whole organization.
Progent's Microsoft-certified Excel and Office 365 Excel consultants can provide a broad variety of remote support services to help your organization to design, develop, pilot test, install, manage, and debug applications based on any version of Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can assist your business to move your existing Excel solutions to the latest releases of Excel, integrate Excel with Apple iOS-based iPhones and iPads and Android phones and tablets, and fix compatibility problems between various releases of Office Excel. Progent offers as-needed support to clients looking for a quick solution to a specific problem related to Excel and Progent also offers full project management support for upgrading or creating mission-critical applications built on Excel. Progent's affordable online training for Excel can be custom tailored to meet the special requirements of individuals or teams.
Global Information Assurance Certification was founded in 1999 to validate the knowledge of computer security experts. GIAC certifications are acknowledged by businesses and government organizations around the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists can provide help with any of the network security capabilities covered within GIAC certification such as auditing network vulnerability, incident handling, traffic analysis, web application security and security information and event management (SIEM) solutions.
Progent's ProSight Email Guard uses the technology of top data security vendors to provide centralized control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and encryption. The onsite gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall.
Progent's Microsoft-certified IT consultants can provide Windows Server 2016 integration consulting services to assist organizations of any size to plan and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud-centric, or hybrid deployment model. Progent can assist your company to assess the business value of Windows Server 2016 for your enterprise and can help you with any facet of designing, configuring, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist your organization to take advantage of the many new disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.
Progent is a leader in economically delivering enterprise-class IT help to small companies. Progent's achievement in addressing the IT service requirements of the historically underserved small company market is the combined outcome of major technical and process innovations that have eliminated a great deal of the traditional costs out of administering network support, injected unprecedented technical skill into the support system, and dramatically streamlined the solution process.
Progent provides the services of Microsoft and Cisco-Certified IT support experts to show customers economical alternatives to help companies maximize the benefits of Microsoft and Cisco products. For environments that span from small offices to nationwide corporations, Progent's network engineers can show you how to enhance your network's e-mail architecture, protection, availability, throughput, and IT administration.
Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have long backgrounds developing Microsoft ISA Server-based security solutions for IT networks with multiple offices, remote users, and line-of-business eCommerce applications. Progent's Microsoft Firewall experts can assist your company in planning and deploying an installation of ISA 2000 Server or ISA Server 2004 that supports your network security needs without adversely limiting your network productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Altaro VM Backup offers small organizations a dependable and affordable solution for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for on-premises, remote, distributed, and cloud-hosted environments and also supports cost-effective backup to Microsoft Azure Block Blob storage. Headline features include state-of-the-art Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup intervals as low as five minutes for minimizing your Recovery Point Objective (RPO), advanced encryption, item-level recovery options for specific files and emails, extensive support for Windows CSV and for VMware vCenter for handling larger environments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up online virtual machines without downtime. Progent is an Altaro partner and offers a wide array of services to assist you to design, install, optimize and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup.