Additional Topics of Interest
Support Desk Outsourcing Services Support and Integration
Progent's Network Help Desk Outsourcing Support Services for desktop technical support are designed especially for small businesses who need immediate availability of a Help Desk Call Center with expert phone support and effective escalation capability but who have to operate within a limited network support budget. Key components of Progent's Help Desk Outsourcing Support Services include: Help Desk Phone Support, Secure Remote Access Provisioning, Initial System Assessment, Problem Prioritization, Virtual Helpdesk Services, By-the-Minute Billing, and Help Desk Software Recommendation and Integration.
Emergency Remote Support System Center 2016 Security
Progent has more than 10 years of background configuring, and supporting the core platforms included with System Center and can assist your organization to design, deploy, support, and repair your System Center solution to optimize the uptime and performance of your critical IT resources across multiple Windows and Linux/Unix OS environments and local and Cloud-based datacenters. Progent can assist you to migrate to the latest edition of Microsoft System Center from an older one or from another datacenter management platform to provide the advantages of enterprise-class provisioning, management automation, security and compliance, plus infrastructure and critical application performance monitoring.
After Hours Co-Location Consulting
Colocation data centers make it possible for companies to share enterprise-class facilities for housing computer hardware that runs critical applications and services. Progent's Microsoft and Cisco certified IT experts can assist your small business with all aspects of your colocation strategy such as selecting and migrating to a colo site, designing system topology, specifying hardware, on-premises and on-line maintenance, establishing offsite system management, and training your support personnel.
Dynamics GP 2015 Web Client Engineers
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduces a new design that improves cloud integration, works with the most popular smart phones and tablets, permits one-time sign-on with Azure Active Directory, and tightens security and compliance. Microsoft Dynamics 2015 R2 also streamlines reporting, incorporates nine new Workflows, expands the Web Client, and delivers over 100 improvements to its library of applications. Progent's Microsoft-certified consultants offer the broad knowledge and hands-on experience to address the many technical and business challenges involved with deploying and managing Dynamics GP 2015 R2 and can help you to perform a smooth migration that will optimize the business value of your investment in this powerful platform.
Microsoft ISA Server Configuration
Progent's certified Internet Security and Acceleration Server consultants have long backgrounds developing Microsoft ISA Server-based security solutions for IT networks with many offices, mobile users, and mission-critical eCommerce applications. Progent's Microsoft Firewall experts are available to help your small business in designing and deploying a configuration of ISA 2000 Server or ISA Server 2004 that supports your network security requirements without overly restricting your network productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Consulting Hourly Cost Consulting Services
Progent's pricing model is to charge for phone support and in-person help per minute. As a result, you are charged just for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for support services delivered during normal business hours. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity does away with large bills for quick solutions so you will not be forced to permit minor problems to stay unaddressed.
Developing Phase: Pilots Consultancy Firms
When conducting IT tasks for corporate clients, Progent uses a structured approach driven by defined milestones so as to meet budgetary, timing and technical targets while reducing productivity disruption. Progent's Enterprise Services Project Methodology follows accepted project management procedures based on the best practices described by the Microsoft MSF methodology which specifies requirements definition, architecture proposals, pilots, design tuning, and expert implementation. All phases are recorded to make available a comprehensive description of technical services performed and to assist in ongoing network support.
24 Hour Exchange 2013 Upgrade Consulting
Microsoft Exchange Server 2013 includes major enhancements to the capabilities of Microsoft Exchange Server 2010 and introduces important new features as well as a revamped structure. These enhancements favorably impact key areas like manageability, high availability (HA), security and compliance, operational costs, collaboration, scalability, throughput, compatibility, and the user experience. Progent's certified Exchange 2013 consultants can help you understand the potential advantages of upgrading to Microsoft Exchange Server 2013, design a cost-effective validation and rollout plan, and train your IT staff to maintain your Microsoft Exchange Server 2013 environment. Progent can also provide affordable remote consulting and management services for Exchange Server 2013.
Online Technical Support Windows Hyper-V 2016 Private Cloud
Hyper-V 2016 utilizes core technologies initially designed for and proven on Microsoft Azure, among the world's largest public clouds. This dramatically enhances the suitability of Microsoft's Windows Server platform to support private cloud as well as hybrid cloud/on-premises environments by improving data security, uptime, scale, manageability, reliability and disaster recovery. Progentís Microsoft-certified consultants can assist you to evaluate the advantages of Hyper-V 2016 for your business, configure test systems to confirm the ability of Hyper-V 2016 to support your vital workloads, plan an efficient network topology for a cloud-centric or hybrid installation, create and execute a smooth upgrade strategy, train your IT administration and support staff, and provide as-needed consulting and troubleshooting support to ensure that your Hyper-V 2016 investment delivers the highest possible business value.
24x7 Exchange 2016 Migration Planning Information Technology Consulting
Progent can help your business in all phases of your upgrade to Exchange Server 2016 such as designing high availability (HA) architecture for a local, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V design; determining storage capacity required for your VMs, mailbox databases and logs; configuring hardware load balancing for fault-tolerant client access services; planning, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; providing client remediation with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).
ProSight Network Infrastructure Management Online Technical Support
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that need important software patches, or isolating performance issues.
Office Access Education
Progent offers affordable online consulting services for all editions of Microsoft Office Access including Access desktop and Access Web App and can provide expert support for application programming, database migration, performance optimization, report design, and troubleshooting. Progent also can provide custom online training for Office Access application programming and database administration.
Remote Access Remote Consulting
Cisco's network security and remote access products for small companies provide a complete range of manageable security solutions to help protect your wired and wireless information system. Cisco's Virtual Private Network line includes switches, firewalls, intrusion detection devices and Virtual Private Network appliances. Progent's professional staff of consultants includes field-proven specialists with Cisco Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can assist your company to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security technologies that fit best with your business goals.