Additional Topics of Interest

24x7 HelpDesk On-site Technical Support
Help Desk Process Troubleshooting

The Contact Center service delivery model adopted by Progent's Technical Response Center offers small organizations an dependable alternative to reliance on freelance service individuals by offering broad technical knowledge accessible to multiple support teams, optional 24x7 availability of urgent help, escalation capability to top-level experts for solving the most difficult issues, support consistency and dependability, prompt follow-up enforced by seasoned IT service managers, a variety of convenient ways for initiating support jobs, and a high level of progress transparency enabled by ticket updates and accessible via a web-based portal.

DoubleTake Carbonite Software Availability Professionals
Support Double-Take Software Backup

DoubleTake/Carbonite Software offers a selection of tools designed to deliver small and midsize companies a range of cost-effective alternatives for replicating and restoring business-critical applications including Exchange, Microsoft SQL Server, Blackberry, and Microsoft Office SharePoint. Progentís business continuity planning experts have in-depth backgrounds integrating DoubleTake/Carbonite technology into small business information networks to achieve an advanced state of fault tolerance and disaster recovery readiness at a budget-friendly cost.

24/7/365 Microsoft Windows 2000 Computer Consultants
Largest Windows Server 2000 Upgrade Consultant

Progent's certified Microsoft Windows 2000 consultants can show you how to optimize the functionality of your current Windows 2000 Servers and can streamline system administration, provide technical support and troubleshooting, and strengthen security. Progent can also help you create, justify, and execute a plan to migrate from Windows Server 2000 to Windows 2003 Server. Progent is expert in designing test installations to eliminate the obstacles involved with migrating to Windows Server 2003 by uncovering potential hardware and software compatibility issues.

CCIE Expert Certified Temporary IT Staff Augmentation Network Consulting
On Demand Staffing Consulting

Progent's short-term staff augmentation services allow you to respond to sudden increases in demand for network professionals without dealing with the costs and delays that come with vetting and recruiting experienced technical workers and without adding to your full-time workforce.

Office Access database Expert Development
MySQL Clustering Technology Professional

Progentís team of expert software programmers, database architects, and project managers can assist enterprise clients to complete development projects for Microsoft Windows, Linux, or Web applications. Progent's co-sourcing services include fast access to veteran program managers for advanced planning and program co-ordination or Progent can assist customers fill in expertise gaps by offering relational database architects and programmers experienced in developing RDBMS applications based on Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can assist businesses to incorporate SharePoint with additional applications such as Microsoft SQL and Office Excel to build data-driven intranets and portal sites. Progent also offers experience with web development tools and can assist clients to create, expand, troubleshoot, or migrate web applications to take advantage of the latest advances in web technology.

Consulting Services SPS 2010
SPS 2010 Online Troubleshooting

Progentís Microsoft-certified consultants can provide businesses of any size consulting, technical support, and development services for SharePoint and SharePoint Online. SharePoint is an advanced collaboration platform that utilizes web-based technology for intelligently connecting people, groups and information. Microsoft SharePoint provides a central location for your employees or clients to connect to, organize, share and interact with useful data, files, and applications and to interact with one another. Microsoft SharePoint enables faster and more intelligent decisions, more efficient access across teams and more economical business practices. Windows SharePoint Services connect workers, clients, workgroups and projects with the knowledge theyíve created in a manner that makes data easy to locate, retrieve and apply. Progent's certified SharePoint experts can help your organization to support your current SharePoint solution or upgrade to the latest release of SharePoint Server or to SharePoint Online.

Microsoft Certified SharePoint Online Support
SharePoint Technical Support Services

Progent's Microsoft-certified experts can help you evaluate the business justification for deploying SharePoint 2007, consult with you on the appropriate edition of SharePoint for your circumstances, provide setup and integration expertise, help you to install MS SQL Server as a back-end database, optimize your network integrity, integrate your standard and custom application programs to work with SharePoint 2007, develop a company-wide security plan that encompasses portal technology, and deliver maintenance and Help Desk support.

SharePoint 2019 Hybrid Remote Technical Support
Integration Support SharePoint 2019 Migration

Progent's certified SharePoint Server 2019 and SharePoint Online experts offer affordable online and onsite consulting, software development, and technical support services for organizations of any size who want to upgrade to SharePoint Server 2019 or SharePoint Online from prior versions of SharePoint. Progent can assist customers plan and execute an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines onsite and cloud components into a cohesive information management system.

Exchange 2003 Server Upgrade Configuration
Microsoft Exchange Upgrade Technical Consultant

Progent's Microsoft certified consultants can help you design and implement an efficient in-place Exchange Server 2003 upgrade plan that avoids productivity downtime, reduces ongoing service demands, and makes your Exchange 2003 Server easy to administer. For complex multiple server or multi-location upgrades, Progent offers the background to complete your project rapidly and economically. Progent's Microsoft Exchange Server 2003 support, repair, and design services include assistance with the integration of third-party add-ons to Microsoft Exchange 2003 Server that are in keeping with your business goals.

Remote Access Professional
CCIE Expert Certified Support Cisco Virtual Private Network

Progentís Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or medium sized company integrate and maintain Ciscoís security and Virtual Private Network products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both off-site access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are easy to manage and provide the flexibility to evolve with your changing business requirements. Progentís Cisco-Premier network experts support Ciscoís complete line of products targeted at eliminating information pilfering, virus and worm outbreaks, Denial of Service attacks, and other security risks to your network. Progent can show you how to deploy Cisco technology to achieve safe access, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a central client access control framework for user authentication, permissions, and accounting from an easy-to-use Web interface.

Consultant Rates Small Business Network Support
Integration Company Consultant Hourly Rate

Progent's pricing policy is to bill for online service and on-premises help per minute. As a result, you are billed exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no minimum charge and requires no retainer for support services provided during normal business hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's small granularity eliminates big invoices for quick fixes so you will not be tempted to allow minor problems to stay unaddressed.

Windows Server 2016 Storage Spaces Direct Online Support Services
Network Consulting Windows Server 2016 Fault Domains

Progent's Microsoft-certified information technology consultants can provide Windows Server 2016 migration consulting services to help businesses of all sizes to plan and implement an efficient move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid deployment model. Progent can assist your company to assess the business benefits of Windows Server 2016 for your environment and can help you with any aspect of planning, configuring, administering or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist you to benefit from the many innovative high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica, plus workgroup and multi-domain clusters.

Consultants Bandwidth Throttling Test Lab
Disaster Recovery Test Lab Services

The Progent Test and Training Lab at the QTS (formerly Herakles) Internet Data Center can be used for piloting line-of-business applications, creating cost-effective system upgrade procedures, evaluating and optimizing performance, planning or verifying disaster recovery strategies, resolving compatibility problems, and establishing training environments for new technologies. For Progent customers without adequate internal resources to configure proper test environments, the lab cuts capital outlay and technical risk while keeping vital IT initiatives on schedule.