Mobile Support
Edison, New Jersey Consulting for BlackBerry
Consulting Support Services for BlackBerry Solutions
BlackBerry wireless PDAs were at one time one of the most successful solutions for achieving anytime-anywhere connectivity to email, calendars, web-based applications, and other vital business information. Progent offers Edison, New Jersey businesses support from BlackBerry-premier consultants who can help companies to maintain their BlackBerry environments or migrate smoothly to a more popular smartphone solution.
As the complexity of small business IT technology has increased, and as the need for world-class protection, reliability, and recoverability has grown to be the norm for businesses regardless of size, effective integration and support of BlackBerry solutions has become increasingly challenging. To deal with areas such as security, disaster recovery, and synchronization of BlackBerry PDAs with diverse email servers and corporate databases, small organizations often resort to external support professionals who specialize in RIM BlackBerry installation and maintenance.
Progent can provide the expertise of BlackBerry-certified consultants who can help small businesses to design, manage, and troubleshoot BlackBerry solutions economically and efficiently, doing away with the need for an internal BlackBerry solutions expert and reducing the cost and stress of maintaining mobile workers. Progent's BlackBerry technology engineers have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security specialists. This breadth of experience, coupled with Progent's efficient remote support capabilities, gives small companies an affordable solution for integrating RIM BlackBerry technology productively into their IT system.
Progent's consultants can assist you with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Exchange Server setup so that your database and messaging infrastructure function optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from older versions of BlackBerry and Microsoft software, configure easy-to-use administration tools to help you track and support BlackBerry devices throughout your company, define security policies that make sense for your business, customize mobile software, and make sure that your network architecture is appropriately designed to handle your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your scheduled backup procedures so that it can be restored rapidly and thoroughly.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
| City | Address | Phone | Link |
| Brooklyn | Flatbush Avenue Executive Center, 495 Flatbush Avenue Brooklyn, NY 11225 |
917-781-0096 | Brooklyn Network Support Services |
| Edison | 3001 Woodbridge Avenue Edison, NJ 08837 |
973-939-0035 | Edison Network Support Services |
| Jersey City | 111 Town Square Place, Suite 1203 Jersey City, NJ 07302 |
201-839-3400 | Jersey City Network Support Services |
| Lower Manhattan | 30 Broad St, 23rd Floor New York City, NY 10004 |
646-969-5696 | Lower Manhattan Network Support Services |
| Midtown Manhattan | 420 Lexington Ave New York City, NY 10170 |
646-727-4666 | Midtown Manhattan Network Support Services |
| Newark | 146-B Ferry Street Newark, NJ 07105 |
862-373-1253 | Newark Network Support Services |
| Parsippany | 181 New Road, Suite 304 Parsippany, NJ 07054 |
973-939-0009 | Parsippany Network Support Services |
| Saddle Brook | Park 80 West Saddle Brook, NJ 07663 |
562-583-3336 | Saddle Brook Network Support Services |
| Uniondale | 405 RXR Plaza Uniondale, NY 11556 |
224-534-2088 | Uniondale Network Support Services |
| Yonkers | 73 Market Street, 3rd Floor Yonkers, NY 10710 |
914-662-8006 | Yonkers Network Support Services |
Technical Help for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines administration and support of RIM BlackBerry devices, providing a single platform for handling key jobs like device deployment, updates, and retirement and providing a strong foundation for data protection and fault tolerance. BlackBerry Enterprise Server (BES) delivers transparent communication between Microsoft Exchange Server, Groupwise, or IBM Lotus Domino messaging platforms and BlackBerry smartphones and supports over-the-air synchronization.
BlackBerry Enterprise Server features a wealth of security capabilities starting with automatic encryption of messages transmitted between a BlackBerry device and BlackBerry BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also allows great flexibility in adjusting levels of security to match the specific needs of your environment. Progent's BlackBerry authorized engineers can assist your company to choose powerful security functions and enable them wirelessly. Samples of these wirelessly configurable security settings include:
- Disable a smartphone
- Wipe information from a missing BlackBerry smartphone
- Lock out Bluetooth functionality
- Enable built-in protection against malicious attacks
BES Server also offers flexibility in selecting mechanisms to keep mobile users from installing or running unsafe or unauthorized programs. Progent can help you to choose protective techniques like:
- Specify precisely what programs are allowed on the device
- Block third-party applications from allocating non-volatile storage on the device
- Determine what functions external software can use on the device
- Limit the types of connections external applications running on the BlackBerry smartphone can establish
- Block all third-party programs from being installed or executed on the BlackBerry device
Professional RIM BlackBerry Consulting Support Available Remotely from Progent
Progent's certified BlackBerry support specialists are accessible remotely to deliver prompt assistance to businesses in the Edison area or anywhere in the state of New Jersey. Progent's experienced online consulting experts have helped businesses resolve computer issues and cut support costs in each state in the United States and built a large base of satisfied clients. (See Progent's customer testimonials.)
Progent offers online assistance for a wide array of technologies associated with BlackBerry software and devices such as wireless synchronization, configuration with Exchange Server, managing BlackBerry Enterprise Server, and strengthening mobile security. Major RIM BlackBerry credentials awarded to Progent's support professionals include:
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, monitoring, and maintaining one or several BlackBerry BES Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry-certified consultant offers support skills in key technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can assist you to install and delete BlackBerry device clients on Microsoft Exchange and Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, archive and maintain storage groups, configure permissions, set up the Mobile Data System (MDS) and IM, implement push and pull access control lists, manage Exchange data flow, create, edit, and assign wireless LAN and VPN configuration sets, implement SNMP traps, and produce management reports to summarize SNMP data.
Progent's BlackBerry-certified engineer can support your BlackBerry solution in a variety of environments such as Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.
BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist your business to design, deploy, validate, repair, and document a mobile wireless solution based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class consulting services for BlackBerry technology include business and network requirements assessment, system architecture, deployment strategy and implementation, performance tuning, design of a high-availability environment, information backup and disaster recovery consulting, and security engineering.
Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional goals and to create a wireless solution that meets your IT budget and aligns with your business strategy. Progent can explain the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing network infrastructure's suitability to support a BlackBerry BES Server, assist you to decide which administration model and equipment match your requirements, and evaluate your email and messaging environment topology. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart decisions about options for software editions, server hardware and storage, network topology, and application set up.
To optimize system security, Progent's BlackBerry-certified consultant can help your company to select and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-premier security specialists to run company-wide security assessment and compliance validation and recommend improvements to accommodate your BlackBerry environment.
Call or Email Progent for Assistance from a BlackBerry-Certified Professional
In order to contact Progent about engineering support for BlackBerry mobile wireless solutions, call
An index of content::
Consultant Services SQL Server 2012 Security
SQL Server 2012 AlwaysOn Availability Groups On-site Technical Support
Progent offers the expertise of Microsoft-certified consultants as well as experienced database application programmers, DBAs, project managers, network infrastructure engineers, disaster recovery/business continuity specialists, and security professionals to assist you to assess the likely advantages of SQL Server 2012 for your organization, install pilot environments at your site or at Progent's lab, plan and execute out an efficient migration to SQL Server 2012 from previous releases of SQL Server or from legacy RDBMS solutions, and define an efficient and safe IT infrastructure that lets you realize the full business benefit of Microsoft SQL Server 2012.
Microsoft SQL Server Network Architect
Professional SQL Server Replication
SQL Server 2005 delivers indispensable, standardized tools to IT professionals as well as to network users, lessening the complexity of creating, integrating, administering, and accessing company information and database applications in environments ranging from mobile devices to enterprise data networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 require a network consultant with hands-on expertise and broad knowledge in planning and deploying data-driven, comprehensive business IT applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft integration, ensures you success in designing, configuring and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.
Help and Support Postini
Top Ranked Antispam Technical Support Services
E-Mail Guard is Progent's economical spam filtering and virus protection managed service that gives small businesses enterprise-quality defense against spam, viruses, directory harvesting, and other types of e-mail-based attacks on IT systems. E-Mail Guard is based on Postini's perimeter management technology, a sophisticated suite of web-based anti-spam and virus protection services that ward off email attacks before they can breech the corporate firewall. Perimeter Manager also allows administrators monitor and manage their email systems, regardless of server platform, hardware technology, or geographic location.
Professional CIO
Chief Information Officer Remote Troubleshooting
Progent can supply small companies with an IT management professional who can act as a part-time CIO. This part-time CIO can provide long-term direction to help you deploy sensible technology to enhance business processes so they match more closely with your business goals. Your business can develop and implement a well conceived information technology strategy without incurring the expense of a full-time senior IT executive.
Top Ranked Google GCP Cloud solutions Consultant
Google Cloud Natural Language Services
Progent offers affordable online and on-premises consulting to assist businesses of any size to migrate any portion of their critical network infrastructure to Google Cloud Platform services. This can save management hassle and hardware expense and allow the use of Google's state-of-the-art machine learning technology. Progent can help you with every phase of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness evaluation, system design, testing, configuration, centralized administration, performance optimization, software license management, backup/restore solutions, and security and compliance.
Database Programming Integration
CISSP Certified Security RDBMS IT Consultant
Progent's Microsoft-certified relational database developers can provide businesses of any size remote DBA and programming services for popular RDBMS products including MS SQL Server, Oracle, MySQL, and Microsoft Access. Services offered by Progent include software installation and integration, application architecture and programming, administration services, replication and synchronization strategies, storage management, performance optimization, migration, security and compliance, backup/restore options, problem solving, and training.
Windows and UNIX Consultants
Solaris with Windows Specialist
Progent's UNIX family consulting services offer small companies and developers assistance with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad array of experience offers you a convenient one-stop consulting firm to show you how to create and manage a protected and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Short Term IT Staffing Support and Integration
Top Immediate Staffing Services Integration Support
Progent's temporary staff augmentation services enable businesses to meet the need for IT professionals without incurring the expense and delays that come with identifying and hiring reliable technical help and without adding to your permanent workforce.
Recruiter Cisco Consultant Employment Opportunities
Contractor Job Microsoft MCSA
Progent is seeking a variety of full-time employees including solutions-driven MCSEs; connectivity consultants who have Cisco CCNP or CCIE credentials; and consultants for fault-tolerant network design with backgrounds in mobile access, wireless networking, high-availability environments, disaster recovery solutions, data protection, and VMware technology. Progent is also seeking workstation support technicians, remote troubleshooting professionals, and CISSP or CISA accredited security professionals. Progent is also seeking experienced managers and administrators who can operate effectively in our high-growth, virtual office environment. Progent works with freelance professionals with specialized knowledge and hands-on experience in high-demand information technology areas outside Progent's main technical focus. Progent's Experts Team hires freelance consultants who offer advice and programming services for line-of-business solutions such as MRP, Enterprise Resource Planning, or CRM; have specialized expertise with non-Microsoft operating systems such as Linux, Macintosh, or Sun, or can provide expert skills in areas such as telecom, web design, EDI, web commerce, or database management. Independent consultants certified by Progent cooperate with Progent's full-time consultants to provide comprehensive solutions for small and midsize business networks.
After Hours Service Database Help and Support
Services Documentation Remote Troubleshooting
Progent uses a sophisticated support reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or local service organizations who provide minimal documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports sent by each staff member to every customer. The practice of documenting and archiving service records results in more effective support and avoids a variety of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of vital service information.
Security Group Juniper SRX Series Router
Top Rated Cybersecurity Consultancy Juniper SRX Series Firewall
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
CCIE Expert Certified ASA 5500-X Firewall with Firepower Online Technical Support
Online Support Services Cisco Firepower 9300 Series Firewalls
The current ASA 5500-X Family of firewalls with Firepower Services deliver substantially more performance than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-certified CCIE network consultants can help you to maintain your legacy PIX or ASA 5500 security appliances and upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to design, integrate, tune, administer and troubleshoot firewall environments based on ASA 5500-X firewalls with Firepower Services.
On-site Technical Support Small Business 500 Access Point
Online Consulting Small Business Wireless Access Point
Cisco's Small Business family of access points are Linux-based devices intended as value-priced Wi-Fi APs for light workloads. Progent's Cisco CCIE-certified wireless network infrastructure consultants can provide online or onsite configuration and debugging support to help you to plan, configure, update, optimize, manage and debug Cisco Small Business wireless access point deployments of any scale or architecture.
Email Predictive Sender Profiling Specialists
Top Rated Services ProSight Email Virus Filtering
Progent's ProSight Email Guard uses the services and infrastructure of top information security vendors to deliver web-based management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter.
Urgent Ubiquiti UniFi XG switch Consulting
Ubiquiti UniFi Security Gateway Professional
Ubiquiti's UniFi family of Wi-Fi infrastructure appliances includes indoor and outdoor Wave 2 802.11ax Wi-Fi APs, security gateways, and managed switches. Ubiquiti UniFi appliances installed across multiple sites with any number of APs can be remotely provisioned and administered using Ubiquiti's free UniFi Controller software, which centralizes and simplifies deployment, discovery, administration, optimization, debugging, monitoring, and reporting. Progent offers the skills of veteran Wi-Fi professionals who can assist your organization to determine the benefits of Ubiquiti’s UniFi products for your environment and assist you to plan, deploy, administer, and troubleshoot your UniFi ecosystem.
Microsoft Certified Specialist
Microsoft Certified Partner Computer Service Companies
Progent is a Microsoft Certified Partner and has earned accredited competencies such as Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners are the elite organizations who receive the top customer endorsement and enjoy the tightest working relationship with Microsoft. The understanding, capabilities, and dedication required to achieve the status of Microsoft Certified Partner benefits Progent's customers by enabling Progent to provide your business more complete technical solutions for your information network.
Security Penetration Testing Secure
Security Penetration Testing Auditing
Stealth intrusion checking is an important component of any overall network security strategy. Progent’s security experts can perform thorough penetration tests without the awareness of your company's internal network support staff. Stealth penetration testing uncovers whether current security defense tools such as intrusion detection alerts and event history analysis are correctly set up and actively monitored.
Network Security Assessment Professional
Internal Security Inventory Specialist
Progent has created special security packages designed to deliver larger institutions an objective and thorough network security evaluation from a group of certified security consultants. All Progent's security assessment packages feature a collection of services like automated scans from within and from beyond the corporate security perimeter, expert interpretation of scan results by certified security consultants, production of a paper explaining the findings, plus a live high-level executive outbrief and an in-depth live review for internal network administrators.
SQL Server Reporting Services Remote Technical Support
IT Consulting Microsoft SQL Server 2005
Progent’s Microsoft certified professionals can provide small and medium size companies advanced Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, web-ready database and data analysis platform that opens the door to the speedy development of advanced business programs that can give your business a competitive edge. SQL Server provides built-in support for XML and the ability to query over the Internet and beyond the corporate firewall. In addition to offering expertise, maintenance and troubleshooting services, Progent’s SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity and profitability of your IT network. Progent can also help you migrate from earlier editions of SQL Server to Microsoft SQL Server 2005.
Exchange 2019 Data Loss Prevention Outsourcing
Integration Services Exchange 2019 Upgrade
Progent can help your organization in any phase of your upgrade to Exchange Server 2019 such as configuring Windows Server 2019 Core as a host for Exchange; planning high availability architecture for an on-premises, Microsoft cloud connected or hybrid environment; moving mailboxes; planning and configuring Windows Hyper-V; configuring hardware load balancing; configuring DAG groups with MCDB caching; integrating with Skype for Business 2019 for voicemail; setting up collaboration with SharePoint; updating firewalls; integration with O365; and setting up Outlook.
WatchGuard Firebox Firewall Cybersecurity Organizations
Testing WatchGuard Firebox T-Series Firewall
Progent provides support services for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to choose, configure, and maintain a WatchGuard Firewall/VPN product that aligns with your security requirements and budget. Progent can assist you to manage legacy WatchGuard firewalls or upgrade efficiently to current WatchGuard firewalls.
Professional ISA Server
ISA Server Engineer
Progent's certified Forefront Threat Management Server 2010 and ISA Server 2006 experts can help you to plan, deploy, and support a configuration of Forefront TMG or Internet Security and Acceleration Server 2006 on your network that delivers the firewall security, performance and ease-of-use that your company requires.
Online Microsoft Publisher Training Technical Consultant
Live Online Windows 8.1 Trainer
Progent's virtual classroom webinars offer small businesses the cost savings, simplicity, and versatility of web-based learning plus the effective pedagogic methods of experienced teachers who utilize sophisticated technology to simulate real-time, participatory classes. Progent can provide online training for key desktop applications including components of Microsoft Office suite such as Office Excel, Word, Publisher, and Outlook: Microsoft Dynamics business accounting and management software including Microsoft Dynamics GP (Great Plains); plus other popular desktop applications such as Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Microsoft Exchange Server Upgrade Specialists
Exchange Server Upgrade Consult
Progent's Microsoft and Cisco-certified network experts can help your organization to assess the value of Exchange 2010 for your company and can assist your IT staff to design and implement a smooth migration to Exchange Server 2010 from Microsoft Exchange Server 2003 or Exchange 2007 that will provide quick ROI by improving your productivity, cutting the expense of equipment and support, streamlining management, and integrating your vital communications platforms.
Microsoft Lync Server 2013 Engineer
Lync Server 2013 high availability Specialist
Progent's Microsoft consultants can help you to assess the value of Lync Server for your business and can assist you to plan and execute a deployment of Microsoft Lync Server 2010 that consolidates the management of Instant Messaging and Presence and increases the output of your in-house employees, telecommuters, and mobile workforce. Progent's consultant's can in addition help you to carry out a smooth migration to Microsoft Lync Server from Microsoft Office Communications Server or Live Communications Server, interface Lync Server 2010 with Exchange Server, SharePoint, and SQL Server, show you how to use Microsoft Lync Server to enhance the collaborative capabilities of Microsoft Office applications, and offer webinar training and continuing technical support for Lync Server and other Microsoft technologies.
Office 365 and Apple iOS Setup and Support
24/7 Microsoft Certified Office 365 Gmail migration Technical Support
Progent can help your business to understand the many subscription options offered with Office 365 and configure your network with Office 365 so you realize maximum business value. Progent supports multi-vendor environments that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also help you to create and maintain hybrid solutions that transparently integrate local and cloud-based resources.
Help and Support Offsite Employees Endpoint Management
Work at Home Endpoint Management Consultants
Progent can help small and medium-size organizations to deploy centralized remote endpoint management tools for administering endpoint devices operated by teleworkers.
24-7 CISM Certified Cybersecurity Management Engineers
24x7 Cybersecurity Tech Services CISM
Progent offers the services of CISM Premier security professionals. The Certified Information Security Manager (CISM) committee defines the core competencies and international standards of skill that information security professionals are required to learn. CISM provides executive management the confidence that those who have earned their CISM credential possess the experience and capability to provide efficient security management and support consulting.
Wireless Security Consult
Security Engineer
Progent offers expertise for security testing products including Microsoft Baseline Security Analyzer for running a variety of automatic system testing scans to identify potential security gaps. Progent has broad knowledge of network analysis tools and can help you to understand testing reports and respond appropriately. Progent can help you build protection into your business operations, configure scanning applications, define and implement a protected network environment, and recommend policies to maximize the security of your IT system. Progent's security professionals are able to show you how to configure a firewall, design safe remote access to email and data, and integrate VPN. Progent's accredited security experts can test the security of web applications and can provide extensive information security tests of enterprise-wide security to validate your organization's compliance with important international security standards such as FISMA, NIST, and ISO.
Service Desk Sharing Technical Support Services
Shared Network Support Help Desk Network Consultants
Progent’s Help Desk Co-management service allows your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative support solution built around the leading shared professional services automation tool for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.
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