Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Providers in Edison
ProgentProgent's consulting services for IT service firms in Edison New Jersey allows your company to provide your customers Progent's consulting and Help Desk support under your own branding as a transparent augmentation of your regular IT support group. This can put you on the fast track to add to your revenue, close gaps in your service offerings, create happy clients, and increase your profits.

Progent's team of network infrastructure experts, desktop integration and troubleshooting technicians, network admins, and data security consultants have acted as transparent adjuncts to the support groups of some of the country's biggest IT support businesses. Progent's range of technical knowledge allows you to broaden the scope of your IT support business, and Progent's transparency lets you strengthen and protect your branding.

Progent is a network consulting firm with two decades of background providing online expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network engineers of any private computer support firm in the world. Progent has delivered remote technical assistance and consulting to customers in every state in the country. (Check out testimonials from Progent's customers.)

Reselling Progent's Services Under Your Own Brand
Progent's consulting program for network service providers features seamless resale to your clients of professional services. Progent invoices you exclusively and works under your instructions to deliver your customers consulting and support services under your branding. Also, Progent offers a low-cost Off-hours Support Program for clients who need 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing is the heart of an effective Help Desk. But enterprise-grade ticketing systems are not only costly to license and staff, but also a hassle to set up and maintain. Smaller IT support providers do not have the necessary resources. Progent's Help Desk and ticketing program offers IT support organizations an economical way to keep their custom branding while providing their customers responsive desktop support built around an advanced ticketing platform and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing program for IT service firms leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing services enable your IT service firm to expand your support volume, the diversity of technologies your company can handle, the number of geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT service firms include:

  • Progent's remote desktop service group provides Level 1 end user support with 1-hour SLA to begin work during standard work hours.
  • Normal support times are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is offered at extra cost.
  • Optional onsite support in larger metro areas is available throughout the country at additional cost.
  • You retain complete control of your customers and billing.
  • Your clients submit incident reports using your custom branded web portal, a toll-free phone number, or by directing a message to your designated mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see additional information on Progent's Help Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service providers allows you to act as a single source for virtually all technical guidance and troubleshooting your customers may require. You can grow your team and core in-house competencies at your own pace without being forced to say no to opportunities due to a lack of in-house expertise or the absence of personnel.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent extension of your in-house support team, responding to your coordination, and invoices your firm rather than your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in expenses.
  • Extensive Service Documentation: Progent utilizes an advanced service reporting system to ensure that all IT services performed are thoroughly described. This enables your IT support organization to transfer account responsibilities to internal consultants once you have sufficient staff and appropriate technical skills.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Practice: You can easily and efficiently accept more opportunities outside your core areas of excellence and serve additional territories without the risks involved with increasing your full-time staff too rapidly.
  • Re-enforce Your Brand: You can solidify your positioning as a comprehensive network service provider by delivering more solutions to more clients using your own brand.
  • Flesh Out Your IT Support Portfolio: Progent can provide world-class support in a wide range of technologies and can act as a dependable reservoir of skills for growing your IT support operations.
  • Rapid Problem Escalation: Thanks to a sizable team of high-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
  • Make Your Clients Happy: Satisfied clients stick. By joining with Progent, you can continue delivering solutions without ever forcing clients to seek expertise outside the fold.
  • Remote Support Professionals: For two decades, Progent has delivered online IT support ranging from Help Desk services to advanced consulting. Efficient online support saves money and produces quick solutions.
  • Top Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants have earned top certifications including CISSP, CISM, and CRISC. Learn more about Progent's technology certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Edison, New Jersey Companies
Progent's veteran team of certified consultants offers Edison, New Jersey companies a broad array of remote consulting and troubleshooting services. Practice areas offered under Progent's reseller program for network service firms include:

Learn More About Progent's Reseller Support for Network Service Firms in Edison, New Jersey
To learn additional details about Progent's consulting support for IT service firms in Edison, New Jersey, call 1-800-993-9400 or see Contact Progent.