Progent's Consulting, Help Desk, and Ticketing Support for Network Service Providers in Edison
Progent's consulting support for network service organizations in Edison New Jersey enables you to offer your customers Progent's consulting expertise and Help Desk support with your own branding as a seamless extension of your regular network services team. These services can ease the way for you to grow your client base, close gaps in your service portfolio, satisfy your clients, and improve your bottom line.
Progent's team of network infrastructure engineers, PC integration and troubleshooting specialists, IT admins, and cybersecurity professionals have acted as transparent extensions to the support groups of some of the country's biggest IT service businesses. Progent's range of expertise allows you to broaden the capabilities of your IT support practice, and Progent's transparency helps you elevate and preserve your branding.
Progent is an IT consulting company with 20 years of experience delivering remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest teams of Cisco-certified CCIE network experts of any independent IT services firm in the world. Progent has delivered online IT support and advanced consulting to customers in every state in the country. (See testimonials from Progent's clients.)
Providing Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service firms offers transparent resale to your clients of professional IT services. Progent invoices you exclusively and works under your instructions to provide your customers consulting and support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for clients who require access to 24x7 support.
Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing systems are the heart of an efficient IT Call Center. But modern ticketing systems are not just costly to acquire and staff, but also challenging to set up and maintain. Smaller IT support firms seldom have the required budget or personnel. Progent's Service Desk and ticketing program offers IT support firms an economical way to retain their company branding while delivering their clients world-class desktop support services backed by a best-of-breed ticketing platform and supplemented by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing solution for IT support companies leverages Progent's sizable investments in highly scalable ticketing software, a remote desktop services team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing system. The features offered with Progent's Call Center and ticketing services enable your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your business can handle, the number of locations you can serve, and your hours of availability.
Key features of Progent's Call Center and ticketing solution for IT support companies include:
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for IT service organizations allows you to become a single source for virtually all technical expertise your clients may require. You can build your team and strategic in-house competencies at your own pace without being forced to say no to opportunities owing to a lack of in-house expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for Network Service Firms include:
Progent's Practice Areas for Edison, New Jersey Businesses
Progent's nationwide team of certified consultants and technical experts offers Edison, New Jersey organizations a broad range of online technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service organizations include:
Learn More Details About Progent's Reseller Support for Network Service Organizations in Edison, New Jersey For more information about Progent's reseller support for network service firms in Edison, New Jersey, call 1-800-993-9400 or visit Contact Progent.