Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Edison
Progent’s consulting support for IT service organizations in Edison New Jersey enables your company to provide your clients Progent's consulting expertise and Help Desk support with your brand as a seamless extension of your in-house network services team. This can put you on the fast track to add to your revenue, fill out your service offerings, create happy clients, and increase your bottom line.
Progent's team of network infrastructure engineers, desktop integration and troubleshooting technicians, network administrators, and cybersecurity consultants have worked as seamless adjuncts to the support staffs of some of the country's largest IT support businesses. Progent’s breadth and depth of technical knowledge enables you to add to the capabilities of your IT service business, and Progent’s transparency lets you strengthen and protect your branding.
Progent is an IT consulting firm with two decades of background providing remote consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network engineers of any independent computer services firm in the world. Progent has provided online IT support and advanced consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)
Using Progent's Services With Your Branding
Progent's reseller program for IT service organizations features transparent resale to your clients of world-class services. Progent invoices your firm exclusively and performs under your direction to deliver your customers consulting and support services under your brand. Also, Progent offers a low-cost Extended Hours Support Program for clients who need access to 24x7 support.
Help Desk and Ticketing Services for Network Service Organizations
Ticketing is the heart of a successful IT Call Center. But enterprise-grade ticketing platforms are not just costly to license and staff, but also a hassle to set up and manage. Smaller IT support firms rarely have the required budget or personnel. Progent's Service Desk and ticketing solution offers IT support firms an economical way to retain their company branding while delivering their clients responsive desktop support services backed by an advanced ticketing system and reinforced by rapid escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing solution for IT support organizations takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing services allow you to expand your physical and virtual support volume, the diversity of technologies your business can take on, the number of {geographies you can serve, and your overall availability.
Key features of Progent's Call Center and ticketing program for IT support firms include:
Progent's Consulting Expertise for Network Service Providers
Progent's consulting for IT service firms allows your support team to become a sole point of contact for practically all IT guidance and troubleshooting your customers may need. You can grow your staff and strategic IT skills steadily without having to say no to opportunities owing to a gap in expertise or the absence of personnel.
Important features of Progent's Reseller Program for IT Service Providers include:
Progent's Practice Areas for Edison, New Jersey Businesses
Progent's veteran roster of certified consultants and technical experts can deliver Edison, New Jersey businesses a broad array of remote consulting and debugging services. Practice areas offered under Progent's reseller program for network service firms include:
Find Out More About Progent's Consulting Program for Network Service Firms in Edison, New Jersey To learn more information about Progent's reseller support for IT service firms in Edison, New Jersey, call 1-800-993-9400 or refer to Contact Progent.