Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Organizations in Edison
Progent’s consulting support for network service organizations in Edison New Jersey enables your company to provide your customers Progent's consulting and Help Desk support with your company's own branding as a seamless augmentation of your in-house IT services team. These services can ease the way for you to add to your revenue, fill out your service catalog, satisfy your clients, and improve your bottom line.
Progent's team of network experts, desktop support specialists, network administrators, and cybersecurity consultants have acted as seamless expansions to the IT staffs of some of the world’s largest IT support businesses. Progent’s breadth and depth of technical knowledge enables you to broaden the scope of your IT service practice, and Progent’s transparency lets you elevate and preserve your company's brand.
Progent is a network support firm with 20 years of background providing remote consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network engineers of any independent IT support company in the world. Progent has provided online IT assistance and consulting to customers in every state in the country. (See recommendations from Progent's customers.)
Using Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service firms offers transparent resale to your customers of professional IT services. Progent bills you exclusively and performs under your direction to deliver your customers support services under your brand. Also, Progent has a low-cost Off-hours Support Program for customers who need access to 24x7 support.
Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing is the heart of a successful IT Call Center. But full-featured ticketing systems are not just expensive to license and staff, but also a hassle to set up and maintain. Smaller IT service companies do not have the required budget or personnel. Progent's Help Desk and ticketing solution gives IT support organizations an affordable way to retain their custom branding while providing their clients responsive desktop support services backed by a best-of-breed ticketing system and reinforced by fast escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing solution for IT service firms takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing system. The features available with Progent's Help Desk and ticketing services enable you to expand your physical and virtual support workload, the range of technical issues your firm can take on, the number of locations you can serve, and your overall availability.
Key features of Progent's Help Desk and ticketing solution for IT support firms include:
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for network service providers allows you to become a single source for virtually all IT guidance and troubleshooting your clients may require. You can grow your team and core in-house competencies steadily without having to turn down opportunities owing to a lack of expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Firms include:
Progent's Practice Areas for Edison, New Jersey Organizations
Progent's nationwide team of certified consultants can provide Edison, New Jersey organizations a wide range of remote consulting and troubleshooting expertise. Practice areas offered under Progent's reseller program for network service organizations include:
Learn More About Progent's Consulting Support for Network Service Firms in Edison, New Jersey To learn more details about Progent's consulting support for IT service firms in Edison, New Jersey, call 1-800-993-9400 or see Contact Progent.