Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Edison
ProgentProgent's consulting services for network service organizations in Edison New Jersey enables your company to offer your clients Progent's consulting expertise and Help Desk support using your company's own branding as a seamless supplement to your in-house IT support team. These services can put you on the fast track to grow your client base, fill out your service portfolio, satisfy your clients, and increase your bottom line.

Progent's team of network infrastructure engineers, desktop support technicians, IT administrators, and data security consultants have worked as seamless expansions to the IT staffs of some of the country's biggest IT support businesses. Progent's range of technical knowledge enables you to broaden the capabilities of your IT service business, and Progent's close integration with your support team helps you promote and preserve your branding.

Progent is a network support company with two decades of background providing online consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco CCIE network infrastructure engineers of any private computer services firm in the world. Progent has provided online technical support and consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)

Reselling Progent's Services Under Your Own Brand
Progent's reseller program for network service firms offers transparent resale to your customers of world-class services. Progent bills you exclusively and works under your instructions to provide your customers support services under your brand. In addition, Progent has a low-cost Off-hours Support Service for clients who require access to 24x7 technical support.

Help Desk and Ticketing Services for Network Service Providers
Ticketing is the enabling technology behind an efficient service desk. But full-featured ticketing platforms are not just costly to acquire and staff, but also a hassle to configure and manage. Smaller IT service organizations rarely have the necessary financial or human resources. Progent's Service Desk and ticketing solution offers IT support firms a practical way to keep their company branding while providing their customers world-class desktop support services backed by an advanced ticketing platform and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing solution for IT service firms takes advantage of Progent's investments in advanced ticketing technology, a remote desktop support staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing program enable you to expand your support volume, the range of technical issues your company can handle, the number of locations you can service, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT service organizations include:

  • Progent's remote desktop service team provides Level 1 end user support with 1-hour service level agreement (SLA) to commence work during standard work hours.
  • Standard service times are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at additional cost.
  • Optional onsite service in major metros is offered across the country at additional cost.
  • You have full control of your clients and invoicing.
  • Your clients submit incident reports by means of your own branded Internet portal, an 800 number, or by sending a message to your assigned email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see more details about Progent's Help Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service firms allows you to act as a sole source for virtually all technical guidance and troubleshooting your customers may require. You can grow your staff and core in-house competencies steadily without being forced to turn down opportunities due to a gap in in-house expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless extension of your internal IT service team, under your coordination, and bills your firm rather than your customer.
  • Granular Billing: Progent charges on a per-minute basis to reign in costs.
  • Detailed Service Reporting: Progent utilizes an enterprise-class service reporting system to ensure that all IT services delivered are thoroughly documented. This enables support group to shift account responsibilities to internal personnel when you have enough staff and relevant skill sets.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Practice: You can easily and efficiently take on more jobs outside your main areas of expertise and open new geographies without exposure to the risks involved with expanding your head count too rapidly.
  • Re-enforce Your Brand: You can improve your positioning as a full-spectrum IT service firm by delivering more services to more customers using your own company name.
  • Add to Your Services Portfolio: Progent can provide world-class support in a broad range of technologies and can be a reliable resource for growing your IT support operations.
  • Rapid Problem Escalation: With a sizable roster of senior consultants available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
  • Keep Your Customers Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek expertise from your competitors.
  • Online Support Experts: For two decades, Progent has delivered online network support from Call Center services to high-level consulting. Efficient online service saves money and produces quick results.
  • Advanced Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including CISSP, CISM, and CRISC. Learn more details about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Edison, New Jersey Businesses
Progent's nationwide roster of certified consultants and technical experts can provide Edison, New Jersey companies a broad range of remote consulting and debugging expertise. Practice areas offered under Progent's consulting program for IT service firms include:

Find Out More Details About Progent's Consulting Program for Network Service Providers in Edison, New Jersey
For more information about Progent's reseller support for IT service organizations in Edison, New Jersey, call 1-800-993-9400 or visit Contact Progent.