Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Providers in Edison
ProgentProgentís consulting support for IT service organizations in Edison New Jersey allows you to offer your customers Progent's consulting and Help Desk support using your brand as a seamless augmentation of your in-house IT support group. These services can put you on the fast track to add to your revenue, fill out your service portfolio, satisfy your customers, and improve your bottom line.

Progent's roster of network infrastructure experts, PC integration and troubleshooting specialists, IT administrators, and data security professionals have worked as transparent extensions to the IT staffs of some of the worldís biggest IT support businesses. Progentís range of technical knowledge allows you to broaden the capabilities of your IT support practice, and Progentís transparency lets you promote and preserve your company's brand.

Progent is an IT support firm with two decades of background providing online expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure experts of any private computer services firm in the world. Progent has provided online IT assistance and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's clients.)

Using Progent's Support Services Under Your Branding
Progent's reseller program for IT service providers offers transparent resale to your clients of world-class services. Progent bills your firm directly and performs under your instructions to deliver your clients support services under your brand. Also, Progent offers a low-cost Extended Hours Support Program for clients who require access to 24x7 support.

Help Desk and Ticketing for Network Service Firms
Ticketing systems are the enabling technology behind an efficient service desk. But enterprise-grade ticketing platforms are not only expensive to license and staff, but also difficult to set up and manage. Smaller IT support providers do not have the necessary budget or personnel. Progent's Help Desk and ticketing solution gives IT service organizations a practical way to retain their company branding while providing their customers responsive desktop support services backed by a best-of-breed ticketing system and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing program for IT service firms leverages Progent's sizable investments in advanced ticketing technology, a remote desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing services allow you to expand your support volume, the diversity of technologies your firm can handle, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT service firms include:

  • Progent's remote desktop service team delivers Level 1 end user help with 1-hour service level agreement to commence work during standard work hours.
  • Normal service times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at extra cost.
  • Optional on-premises service in major metro areas is offered throughout the US at extra cost.
  • You retain full control of your clients and billing.
  • Your customers submit requests through your own branded web portal, a toll-free phone number, or by directing a message to your dedicated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more information on Progent's Call Center and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for IT service organizations allows you to act as a single point of contact for virtually all IT expertise your customers may require. You can grow your staff and strategic IT skills at your own pace without being forced to turn down opportunities due to a gap in expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a transparent extension of your internal IT service group, under your management, and invoices you rather than your client.
  • Granular Billing: Progent charges by the minute to minimize costs.
  • Extensive Reporting: Progent utilizes an advanced documentation platform to ensure that all services performed are fully described. This makes it easy for your IT support organization to shift service responsibilities to in-house personnel when you have sufficient staff and appropriate technical skills.
Top benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Business: You can easily and efficiently take on additional opportunities beyond your core areas of excellence and serve additional territories without the risks associated with increasing your full-time staff too rapidly.
  • Re-enforce Your Brand: You can improve your positioning as a comprehensive IT service firm by delivering more solutions to more clients under your own brand.
  • Add to Your IT Support Portfolio: Progent can provide top-tier support in a broad array of technologies and can act as a reliable resource for growing your IT support operations.
  • Rapid Escalation: Thanks to a sizable roster of high-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems get resolved promptly.
  • Keep Your Clients Happy: Happy customers stick. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek expertise outside the fold.
  • Remote Support Professionals: For two decades, Progent has provided remote network support ranging from Help Desk support to advanced consulting. Effective remote service saves money while delivering fast results.
  • Major Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISA, and GIAC. Learn more about Progent's technology certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Edison, New Jersey Businesses
Progent's veteran roster of certified engineers offers Edison, New Jersey companies a broad range of online consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service firms include:

Find Out More Details About Progent's Reseller Support for Network Service Firms in Edison, New Jersey
To learn more details about Progent's reseller program for IT service firms in Edison, New Jersey, call 1-800-993-9400 or visit Contact Progent.