Progent's Consulting, Help Desk, and Ticketing for IT Service Providers in Edison
ProgentProgentís consulting services for IT service firms in Edison New Jersey allows your company to offer your customers Progent's consulting and Help Desk support under your company's brand as a seamless extension of your regular IT support team. This can put you on the fast track to add to your client base, expand your service catalog, satisfy your customers, and improve your bottom line.

Progent's roster of network infrastructure experts, desktop support specialists, IT administrators, and cybersecurity professionals have worked as transparent extensions to the IT staffs of some of the country's largest IT service businesses. Progentís range of expertise allows you to add to the scope of your IT service business, and Progentís close integration with your support team helps you strengthen and preserve your branding.

Progent is a network support company with two decades of background providing online expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any private IT support firm in the world. Progent has provided remote technical support and advanced consulting to clients in every state in the U.S. (See testimonials from Progent's clients.)

Providing Progent's Services Under Your Own Brand
Progent's reseller program for network service providers features seamless resale to your clients of professional services. Progent invoices your firm directly and works under your direction to deliver your clients consulting and support services under your brand. Also, Progent offers an affordable Extended Hours Support Service for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is the heart of an efficient service desk. But enterprise-grade ticketing systems are not just expensive to acquire and staff, but also difficult to configure and manage. Smaller IT support providers rarely have the necessary budget or personnel. Progent's Service Desk and ticketing program gives IT service organizations an economical way to retain their company branding while providing their clients responsive desktop support services backed by a best-of-breed ticketing platform and reinforced by fast escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing program for IT service firms leverages Progent's investments in advanced ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing services allow your IT service firm to increase your support volume, the range of technical issues your business can take on, the number of {geographies you can service, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT service organizations include:

  • Progent's remote desktop support staff provides Level 1 end user assistance with 1-hour SLA to commence work during normal work hours.
  • Standard support hours are 5am to 7pm PST, five days per week.
  • Extended support is available at extra cost.
  • Optional onsite support in major metro areas is offered across the country at extra cost.
  • You keep complete control of your customers and invoicing.
  • Your clients submit requests via your custom branded web portal, a toll-free number, or by directing a request to your designated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated remotely while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more information on Progent's Call Center and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service providers allows your support team to act as a single source for virtually all IT guidance and troubleshooting your clients may need. You can build your team and core in-house competencies at your own pace without being forced to say no to new business due to a gap in in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a transparent extension of your internal support group, responding to your direction, and bills your firm rather than your customer.
  • Granular Billing: Progent charges on a per-minute basis to minimize expenses.
  • Detailed Documentation: Progent utilizes an enterprise-class reporting platform to ensure that all IT services delivered are fully described. This enables support group to transfer service responsibilities to in-house personnel when you have enough people and relevant skill sets.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Practice: You can easily and efficiently accept more opportunities outside your main fields of excellence and serve additional territories without the risks associated with increasing your head count too rapidly.
  • Strengthen Your Name: You can solidify your mind share as a full-spectrum network support provider by offering more solutions to more customers under your own company name.
  • Flesh Out Your Services Catalog: Progent can provide world-class expertise in a wide array of technologies and can act as a dependable resource for growing your IT service operations.
  • Fast Escalation: Thanks to a large team of senior consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
  • Make Your Customers Satisfied: Satisfied customers are loyal. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek expertise from other support firms.
  • Online Support Professionals: For 20 years, Progent has provided online IT support ranging from Help Desk support to high-level consulting. Effective remote support saves money and produces fast solutions.
  • Advanced Industry Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more about Progent's certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Edison, New Jersey Businesses
Progent's seasoned team of certified consultants offers Edison, New Jersey companies a wide array of online consulting and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for IT service organizations include:

Learn More About Progent's Consulting Support for Network Service Providers in Edison, New Jersey
To learn additional information about Progent's consulting program for IT service organizations in Edison, New Jersey, call 1-800-993-9400 or refer to Contact Progent.