Edison Consulting for Network Service Companies
Seamless Short-Term IT Support Help
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Edison
Progent's consulting services for network service organizations in Edison New Jersey enables your company to offer your clients Progent's consulting expertise and Help Desk support using your company's own branding as a seamless supplement to your in-house IT support team. These services can put you on the fast track to grow your client base, fill out your service portfolio, satisfy your clients, and increase your bottom line.
Progent's team of network infrastructure engineers, desktop support technicians, IT administrators, and data security consultants have worked as seamless expansions to the IT staffs of some of the country's biggest IT support businesses. Progent's range of technical knowledge enables you to broaden the capabilities of your IT service business, and Progent's close integration with your support team helps you promote and preserve your branding.
Progent is a network support company with two decades of background providing online consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco CCIE network infrastructure engineers of any private computer services firm in the world. Progent has provided online technical support and consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)
Reselling Progent's Services Under Your Own Brand
Progent's reseller program for network service firms offers transparent resale to your customers of world-class services. Progent bills you exclusively and works under your instructions to provide your customers support services under your brand. In addition, Progent has a low-cost Off-hours Support Service for clients who require access to 24x7 technical support.
Help Desk and Ticketing Services for Network Service Providers
Ticketing is the enabling technology behind an efficient service desk. But full-featured ticketing platforms are not just costly to acquire and staff, but also a hassle to configure and manage. Smaller IT service organizations rarely have the necessary financial or human resources. Progent's Service Desk and ticketing solution offers IT support firms a practical way to keep their company branding while providing their customers world-class desktop support services backed by an advanced ticketing platform and supplemented by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing solution for IT service firms takes advantage of Progent's investments in advanced ticketing technology, a remote desktop support staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing program enable you to expand your support volume, the range of technical issues your company can handle, the number of locations you can service, and your overall availability.
Important features of Progent's Call Center and ticketing solution for IT service organizations include:
- Progent's remote desktop service team provides Level 1 end user support with 1-hour service level agreement (SLA) to commence work during standard work hours.
- Standard service times are 5am to 7pm Pacific Standard Time, five days a week.
- Extended hours support is available at additional cost.
- Optional onsite service in major metros is offered across the country at additional cost.
- You have full control of your clients and invoicing.
- Your clients submit incident reports by means of your own branded Internet portal, an 800 number, or by sending a message to your assigned email address.
- Every end user request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified online until resolution.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service firms allows you to act as a sole source for virtually all technical guidance and troubleshooting your customers may require. You can grow your staff and core in-house competencies steadily without being forced to turn down opportunities due to a gap in in-house expertise or the absence of personnel.
Important aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent works as a seamless extension of your internal IT service team, under your coordination, and bills your firm rather than your customer.
- Granular Billing: Progent charges on a per-minute basis to reign in costs.
- Detailed Service Reporting: Progent utilizes an enterprise-class service reporting system to ensure that all IT services delivered are thoroughly documented. This enables support group to shift account responsibilities to internal personnel when you have enough staff and relevant skill sets.
- Safely Expand Your Service Practice: You can easily and efficiently take on more jobs outside your main areas of expertise and open new geographies without exposure to the risks involved with expanding your head count too rapidly.
- Re-enforce Your Brand: You can improve your positioning as a full-spectrum IT service firm by delivering more services to more customers using your own company name.
- Add to Your Services Portfolio: Progent can provide world-class support in a broad range of technologies and can be a reliable resource for growing your IT support operations.
- Rapid Problem Escalation: With a sizable roster of senior consultants available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
- Keep Your Customers Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek expertise from your competitors.
- Online Support Experts: For two decades, Progent has delivered online network support from Call Center services to high-level consulting. Efficient online service saves money and produces quick results.
- Advanced Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including CISSP, CISM, and CRISC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for Edison, New Jersey Businesses
Progent's nationwide roster of certified consultants and technical experts can provide Edison, New Jersey companies a broad range of remote consulting and debugging expertise. Practice areas offered under Progent's consulting program for IT service firms include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Integration
- Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Upgrade Support Services
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Integration
- Active Directory and Azure Active Directory Design
- Office/Microsoft 365 Integration
- Dynamics GP (Great Plains) Expertise
- Azure, AWS, Google Cloud
- Online IT Troubleshooting
- Work from Home Support Services
- Cisco Network
- Juniper Networks Technology
- Cisco Routers Expertise
- Security and Compliance Consultants
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Configuration
- Call Center Services
- Desktop Tech Support
- Data Center Solutions
- Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Development
- Virtualization Automation
- Rapid, Low-cost .NET Application Development.
- Hyper-V Deployment
- VMware vSphere Integration
- Citrix XenApp Integration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Support
- Smartphone Management
- iPhone Integration
- Android Smartphone Support
- Ransomware Defense/Recovery
- Backup/Restore Consulting
- Cisco IP Voice Technology and Video Conferencing
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi 6/6E Access Point Setup
- Wi-Fi Site Assessments
Find Out More Details About Progent's Consulting Program for Network Service Providers in Edison, New Jersey For more information about Progent's reseller support for IT service organizations in Edison, New Jersey, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Top Quality Juniper NetScreen Firewall Setup
Cybersecurity Firms Juniper Networks NetScreen
Progent's Juniper-authorized NetScreen engineer can assist your company to install and integrate NetScreen 5000 series routers, migrate from older NetScreen devices to more current Juniper technologies, and troubleshoot network infrastructure problems in Juniper-only or mixed-vendor environments.
Windows 2003 Server Information Technology Consulting
Windows Server 2003 Specialists
Progent's certified Windows 2003 Server consultants can provide network help and expert consulting for the complete line of Microsoft .NET Enterprise Servers, Microsoft Windows Server 2003, and Windows 2000 Server. Progent's Microsoft Windows 2003 migration, integration, administration, and maintenance services include network design, deployment, project management, on-premises and remote network support and troubleshooting, Call Center services, expert security consulting, comprehensive outsourcing, and cost-effective co-sourcing.
Network Setup Cisco Router
Service Providers Cisco
Progent offers rapid remote access to Cisco-certified CCIE networking experts. Progent's CCIE engineers can connect to your network via advanced remote diagnostic tools to deliver quick and affordable troubleshooting and remediation of critical network infrastructure problems.
Largest Windows 11 Configuration Online Support Services
Windows 11 Wigets Online Support
Progent's Windows 11 consultants offer an array of services for Windows 11 such as cloud solutions, mobile device management and synchronization, telecommuter connectivity, security and compliance, centralized provisioning, and Help Desk services.
Professionals CISA Certified Security Audit
Professional CISA Cybersecurity Audit
The CISA accreditation is a recognized achievement that signifies mastery in information system security auditing. Certified by the American National Standards Institute, the CISA credential has candidates pass a comprehensive test given by the ISACA professional association. Progent can provide the expertise of a CISA-Certified Cybersecurity audit consultant able to assist businesses in the areas of IS audit process, IT governance, systems and infrastructure lifecycle, IT service delivery, protection of data resources, and business continuity preparedness.
24 Hour System Center 2016 and Linux Integration Integration Support
Award Winning System Center 2016 and Skype for Business Integration Support and Help
Microsoft System Center 2016 delivers major improvements for managing hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; unified management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's Microsoft-certified consulting team offers advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
Cloud-managed Email Security Specialist
ProSight Email Encryption Consulting Services
Progent's ProSight Email Guard uses the technology of leading information security vendors to deliver centralized management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter.
Programming Company .NET C++
.NET C++ Development Company
Progent's application developers have worked for 20 years with .NET technologies and the Visual Studio development system and can create or enhance .NET applications rapidly and at low cost.
ProSight Duo MFA Configuration
Support Outsourcing ProSight Duo MFA
Progent's Duo managed services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Google Android, and other personal devices.
24 Hour VMware VMotion Specialists
VMware Private Cloud Consulting Services
Progent offers the assistance of a certified VMware VCDX expert to help your organization plan, configure, manage and repair VMware vSphere-based virtualization solution for on-premises datacenters, private and public clouds, or hybrid systems. Progent offers world-class knowledge for installing and configuring VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery. Progent offers extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and application mobility.
Mac Penetration Testing Network Consultant
Configuration macOS Security Audits
Progent's certified security consultants can show you how to protect your Mac network through professional support offerings such as performing security tests, clean up after virus and denial of service penetrations, setting up firewalls, integrating safe off-site and mobile access, deploying automated software for defense against viruses, spam, and malware, and developing a comprehensive security strategy appropriate for the specific goals of your business information system.
Consult Android patch management
Top Printer firmware patch management Consultants
Progent's support services for patch management provide organizations of all sizes a flexible and affordable alternative for assessing, testing, scheduling, applying, and tracking software and firmware updates to your virtual and physical; servers, such as printers and scanners, infrastructure appliances such as switches and Wi-Fi access points, and Internet-of-Things devices such as alarms and health monitors.
Cisco ASA and VMware Consultant Services
Troubleshooting ASA and PIX Firewalls
Progent's Cisco-premier CCIE network experts can help you to manage your current PIX 500 or ASA 5500 security appliances or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, deploy, tune, administer and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services
Contract Programmer Web Parts
Programming Companies Web
If you want to update your production web site, build internal websites for purposes such as human resources or employee education, establish a high-impact web presence for a new venture, or write enterprise-class, data-driven specialized web applications, Progent can supply talented and proven web designers. Progent's experts can also show you how to build and maintain a safe, robust server and communications network, including off-site and wireless connectivity, to support your web tools.
Windows 8.1 Training Technical Consultant
Windows 8.1 Help Desk Professionals
Progent's engineers can deliver a variety of technical services to assist organizations of any size to deploy, administer, and support IT systems that incorporate desktops, laptops, tablets, or smartphones based on Microsoft Windows 8.1. For enterprises, Progent's senior project managers can help create test labs to evaluate Windows 8.1 and develop and execute Windows 8.1 deployment projects based on proven methodologies.
Call Desk for at Home Workforce Online Consulting
At Home Workforce Specialist
Progent has 20 years of background helping small and mid-size companies to design, deploy, optimize, administer, and debug IT networks that support a remote workforce.
Check Point UTM-1 Edge Firewall Setup
Check Point Series 80 Auditor
Progent's Check Point firewall consultants can help you plan, integrate, and manage firewall environments that rely on Check Point Software NGFW security gateways and Check Point's cloud-based SandBlast security services. Progent's consultants can also help you support legacy Check Point firewalls or upgrade efficiently to Check Point's next-generation firewalls.
Emergency Virtual Support Desk Configuration
Co-managed Service Desk Specialist
Progent's Shared Call Center service allows your IT organization to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around ConnectWise Manage, the leading shared professional services automation platform for managing service requests, ticketing, ownership, status tracking, and reporting.
Microsoft SQL Server System Consultants
MS SQL Consulting
Microsoft SQL Server 2005 offers powerful, standardized tools to computer experts as well as to network users, lessening the difficulty of designing, deploying, managing, and using enterprise data and analytical applications on platforms ranging from mobile devices to enterprise information systems. The complexity and integration requirements of Microsoft SQL Server 2005 require an IT consulting firm with hands-on experience and wide knowledge in designing and deploying data-driven, end-to-end business technology solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft integration, ensures you success in designing, configuring and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.
Top Cisco VoIP Phones and CUBE Computer Consulting
Cisco VoIP Phones and Cisco Unity Engineer
Progent's Cisco certified network infrastructure consultants can provide high-level support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability systems.
Windows and Solaris IT Consultant
Consulting Windows, UNIX, Solaris
If you are developing UNIX-based applications on a network that includes Windows-based processors, desktops, and office applications, Progent offers comprehensive information technology outsourcing that frees you to focus on your area of high-value know-how without the continual hassle of managing your company information system. By using smart network monitoring and by delivering remote and in-person support when your business needs it, Progent represents an affordable solution for managing an IT network that features high availability, protection, and performance. Progent's developer support offerings feature full-service information technology outsourcing, virtual infrastructure, online and on-site service and repair, 24x7 monitoring, and Help Desk Call Center services.
IT Services Microsoft System Center Operations Manager
Microsoft Operations Manager Support Services
Progent's Microsoft-certified consulting experts have over 10 years of experience designing, implementing, enhancing and fixing SCOM environments and can provide organizations of all sizes advanced remote or onsite consulting support for SCOM 2012. Progent can assist your company to plan an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and resilience required to monitor your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent can also help you to import and customize SCOM 2012 management packs based on best practices for monitoring network infrastructure as well as Microsoft and 3rd-party apps and services. Also, Progent can deliver fast online or onsite technical support to assist you to fix serious issues uncovered by Microsoft SCOM 2012.
24x7 wireless IP phones and Meraki APs Computer Consultants
24 Hour Specialist wireless IP phone security
Cisco's wireless IP phones are industrial-grade wireless handsets designed for professionals who are mobile within office, warehouse, health-care or other environments where IT management requires user endpoints that offer more administrative control, data security and ruggedness than is achievable with the Bring-Your-Own-Device style of mobile collaboration. Creating solutions with Cisco's wireless VoIP phones typically demands that IT teams configure and fine tune numerous key pieces of your wireless infrastructure such as wireless access points, routers, Cisco wireless LAN controllers, and network management software. Progent's Cisco-certified consultants can provide online and on-premises assistance to help your organization build and manage a Cisco wireless VoIP phone solution by delivering integration services that range from debugging the set up of a wireless VoIP phone or access point to providing project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of an entire campus.
Microsoft Server Consolidation Remote Troubleshooting
Connectix Virtual Server Network Engineer
Microsoft Virtual Server, run on the Microsoft Windows Server 2003 platform and based on software first produced by Connectix, provides the power necessary to carry out server consolidation, software migration, and server quarantine tasks through virtualization technology in an enterprise-class IT network with high scalability, manageability, and fault tolerance. Microsoft has targeted Virtual Server 2005 at companies who want to enhance operational efficiency in software development and piloting, migration from legacy mission-critical software, and server consolidation. Progent's certified Virtual Server experts can assist your company to evaluate and integrate Microsoft Virtual Server 2005.
MacOS and Windows IT Services
Setup and Support Mac and Windows Active Directory
Progent's support experts in Mac and Windows technology can show you how to integrate Mac and Windows computers into cohesive networks with resource sharing and workgroup support. Enabling productive cooperation among a mix of servers and desktops powered by Apple Mac OS and Microsoft Windows calls for broad knowledge of and background with Apple Macintosh and Microsoft products. Progent's background in Microsoft and Apple consulting makes it possible to provide world class assistance to companies that rely on these platforms to keep their strategic edge. Progent can also help you to interface Apple's iPhones and iPads with your Windows network.
Urgent Clustered Windows Server 2012 R2 Computer Consultant
Windows 2012 Cluster Server Online Help
Progent's certified failover clustering experts can help you to evaluate the benefits of utilizing Microsoft Windows Server 2012 clustering technology to build a powerful fault-tolerant/disaster recovery solution, help you to design and deploy a Windows Server 2012 system, deliver online and on-premises consulting services and engineering support for clusters that include physical servers or virtual ones, and help you to centralize the administration of failover clusters.
Cisco Certified Expert Meraki 802.11ax Access Point Upgrade Consultant Services
Meraki Outdoor Wi-Fi AP Consulting Services
Progent's Cisco-Meraki Wi-Fi access point consultants can assist your organization to plan, configure, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments from a branch office to a campus or a multi-site enterprise. Progent can also help you to incorporate other Cisco devices for unified management.
Azure AD Directory PIM Online Help
Azure Active Directory Hybrid Outsourcing
Progent can assist you to plan and implement an efficient move from onsite Active Directory to cloud-based Azure AD or to a hybrid solution that deploys Azure AD Domain Services and Azure AD Connect to centralize identity services across on-premises and cloud resources.
Microsoft Certified Programming Excel Power View
24 Hour Excel 2016 Desktop Specialist
Progent's certified Office Excel and Office 365 Excel application consultants offer a wide range of remote support services to assist your organization to plan, program, test, deploy, manage, and troubleshoot applications based on any version of Microsoft Excel, including Office Excel desktop and Office 365 Excel. Progent can help you to move your existing Excel solutions to the newest versions of Excel, integrate Excel with iOS-powered iPhones and iPads and Android smartphones and tablets, and identify and fix compatibility issues between various versions of Excel. Progent can provide on-demand help to organizations looking for a quick fix to a specific issue related to Excel and Progent also offers comprehensive project management support for migrating or developing line-of-business application software built on Excel. Progent's affordable webinar training for Excel can be custom tailored to meet the special requirements of individual users or groups.
Microsoft Exchange 2003 Upgrade Online Troubleshooting
Microsoft Certified Partner Exchange 2003 Server Upgrading
Progent's certified engineers provide computer help and IT consulting services for Microsoft Exchange Server 2003, Windows 2003 Server, and for the complete line of Microsoft server platforms. Progent's upgrade, integration, administration, and support expertise for Microsoft Exchange Server 2003 include planning, deployment, documentation, local and off-site troubleshooting, Help Desk Call Center support, expert security consulting, and comprehensive network management outsourcing.
Windows Server 2016 and SCVMM Specialist
24x7 Windows Server 2016 PowerShell Technology Consulting
Progent's Microsoft-certified information technology experts offer Windows Server 2016 migration consulting services to help organizations of any size to plan and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud, or hybrid architecture. Progent can assist your company to evaluate the benefits of Windows Server 2016 for your environment and can help you with any facet of planning, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist you to benefit from the many innovative high-availability and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain clusters.
MCSE Expert Certified SQL Server 2019 Development IT Consultant
SQL Server 2019 Cybersecurity Network Consulting
Progent's Microsoft-certified SQL Server 2019 consultants can help your organization to evaluate the advantages for upgrading to SQL Server 2019 and can deliver fast remote or on-premises contact with experts in system design and integration, application programming, SQL Server management, and network security.
Emergency SCCM Asset Management Network Engineer
SCCM Intune Integration Online Technical Support
Configuration Manager automates software deployment across multiple sites, simplifies compliance settings control, inventories network resources, guards against corporate data leakage, performs health reporting, enables secure self service, and offers a common point of control for administering mixed-OS ecosystems running on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud experts can help you with any aspect of planning, implementing, using and repairing a SCCM solution for on-premises, cloud-based, or hybrid environments.
