Progent's Consulting, Help Desk, and Ticketing for IT Service Providers in Edison
Progent’s consulting services for IT service firms in Edison New Jersey allows your company to offer your customers Progent's consulting and Help Desk support under your company's brand as a seamless extension of your regular IT support team. This can put you on the fast track to add to your client base, expand your service catalog, satisfy your customers, and improve your bottom line.
Progent's roster of network infrastructure experts, desktop support specialists, IT administrators, and cybersecurity professionals have worked as transparent extensions to the IT staffs of some of the country's largest IT service businesses. Progent’s range of expertise allows you to add to the scope of your IT service business, and Progent’s close integration with your support team helps you strengthen and preserve your branding.
Progent is a network support company with two decades of background providing online expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any private IT support firm in the world. Progent has provided remote technical support and advanced consulting to clients in every state in the U.S. (See testimonials from Progent's clients.)
Providing Progent's Services Under Your Own Brand
Progent's reseller program for network service providers features seamless resale to your clients of professional services. Progent invoices your firm directly and works under your direction to deliver your clients consulting and support services under your brand. Also, Progent offers an affordable Extended Hours Support Service for clients who require 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is the heart of an efficient service desk. But enterprise-grade ticketing systems are not just expensive to acquire and staff, but also difficult to configure and manage. Smaller IT support providers rarely have the necessary budget or personnel. Progent's Service Desk and ticketing program gives IT service organizations an economical way to retain their company branding while providing their clients responsive desktop support services backed by a best-of-breed ticketing platform and reinforced by fast escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing program for IT service firms leverages Progent's investments in advanced ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing services allow your IT service firm to increase your support volume, the range of technical issues your business can take on, the number of {geographies you can service, and your overall availability.
Important features of Progent's Help Desk and ticketing solution for IT service organizations include:
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service providers allows your support team to act as a single source for virtually all IT guidance and troubleshooting your clients may need. You can build your team and core in-house competencies at your own pace without being forced to say no to new business due to a gap in in-house expertise or the absence of bandwidth.
Key aspects of Progent's Reseller Program for IT Service Firms include:
Progent's Practice Areas for Edison, New Jersey Businesses
Progent's seasoned team of certified consultants offers Edison, New Jersey companies a wide array of online consulting and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for IT service organizations include:
Learn More About Progent's Consulting Support for Network Service Providers in Edison, New Jersey To learn additional information about Progent's consulting program for IT service organizations in Edison, New Jersey, call 1-800-993-9400 or refer to Contact Progent.