Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Edison
ProgentProgentís consulting support for IT service organizations in Edison New Jersey enables your company to provide your clients Progent's consulting expertise and Help Desk support with your brand as a seamless extension of your in-house network services team. This can put you on the fast track to add to your revenue, fill out your service offerings, create happy clients, and increase your bottom line.

Progent's team of network infrastructure engineers, desktop integration and troubleshooting technicians, network administrators, and cybersecurity consultants have worked as seamless adjuncts to the support staffs of some of the country's largest IT support businesses. Progentís breadth and depth of technical knowledge enables you to add to the capabilities of your IT service business, and Progentís transparency lets you strengthen and protect your branding.

Progent is an IT consulting firm with two decades of background providing remote consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network engineers of any independent computer services firm in the world. Progent has provided online IT support and advanced consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)

Using Progent's Services With Your Branding
Progent's reseller program for IT service organizations features transparent resale to your clients of world-class services. Progent invoices your firm exclusively and performs under your direction to deliver your customers consulting and support services under your brand. Also, Progent offers a low-cost Extended Hours Support Program for clients who need access to 24x7 support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing is the heart of a successful IT Call Center. But enterprise-grade ticketing platforms are not just costly to license and staff, but also a hassle to set up and manage. Smaller IT support firms rarely have the required budget or personnel. Progent's Service Desk and ticketing solution offers IT support firms an economical way to retain their company branding while delivering their clients responsive desktop support services backed by an advanced ticketing system and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing solution for IT support organizations takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing services allow you to expand your physical and virtual support volume, the diversity of technologies your business can take on, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT support firms include:

  • Progent's remote desktop support staff provides Level 1 end user support with 1-hour service level agreement to begin work during standard business hours.
  • Standard support times are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at extra cost.
  • Optional onsite service in major metro areas is available across the country at additional cost.
  • You have complete control of your clients and invoicing.
  • Your clients submit service requests by means of your branded web portal, a toll-free phone number, or by directing a request to your specified mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more information on Progent's Help Desk and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for IT service firms allows your support team to become a sole point of contact for practically all IT guidance and troubleshooting your customers may need. You can grow your staff and strategic IT skills steadily without having to say no to opportunities owing to a gap in expertise or the absence of personnel.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a seamless extension of your in-house IT service team, responding to your coordination, and bills you rather than your client.
  • Granular Billing: Progent charges on a per-minute basis to minimize costs.
  • Detailed Documentation: Progent uses an advanced reporting system to make sure all services delivered are fully described. This makes it easy for support group to transfer service assignments to in-house personnel once you have enough people and relevant technical skills.
Major advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Practice: You can easily and affordably take on more opportunities outside your main fields of expertise and serve new territories without assuming the risks associated with expanding your head count too quickly.
  • Re-enforce Your Brand: You can improve your mind share as a full-spectrum IT support provider by delivering more services to more customers using your own company name.
  • Add to Your Services Portfolio: Progent can provide top-tier expertise in a broad array of technologies and can be a dependable resource for expanding your IT service business.
  • Rapid Escalation: Thanks to a large roster of top-level consultants available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems can be handled fast.
  • Keep Your Customers Satisfied: Satisfied clients stick. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek expertise outside the fold.
  • Remote Technical Support Experts: For two decades, Progent has provided online network support from Call Center services to advanced consulting. Efficient online support saves money and produces quick results.
  • Advanced Industry Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance experts hold advanced certifications including CISSP, CISM, and CRISC. Learn more details about Progent's certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Edison, New Jersey Businesses
Progent's veteran roster of certified consultants and technical experts can deliver Edison, New Jersey businesses a broad array of remote consulting and debugging services. Practice areas offered under Progent's reseller program for network service firms include:

Find Out More About Progent's Consulting Program for Network Service Firms in Edison, New Jersey
To learn more information about Progent's reseller support for IT service firms in Edison, New Jersey, call 1-800-993-9400 or refer to Contact Progent.