Edison Consulting Experts for IT Support Providers
Seamless Temporary Staff Help
Progent's Consulting, Help Desk, and Ticketing Support for Network Service Providers in Edison
Progent's consulting support for network service organizations in Edison New Jersey enables you to offer your customers Progent's consulting expertise and Help Desk support with your own branding as a seamless extension of your regular network services team. These services can ease the way for you to grow your client base, close gaps in your service portfolio, satisfy your clients, and improve your bottom line.
Progent's team of network infrastructure engineers, PC integration and troubleshooting specialists, IT admins, and cybersecurity professionals have acted as transparent extensions to the support groups of some of the country's biggest IT service businesses. Progent's range of expertise allows you to broaden the capabilities of your IT support practice, and Progent's transparency helps you elevate and preserve your branding.
Progent is an IT consulting company with 20 years of experience delivering remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest teams of Cisco-certified CCIE network experts of any independent IT services firm in the world. Progent has delivered online IT support and advanced consulting to customers in every state in the country. (See testimonials from Progent's clients.)
Providing Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service firms offers transparent resale to your clients of professional IT services. Progent invoices you exclusively and works under your instructions to provide your customers consulting and support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for clients who require access to 24x7 support.
Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing systems are the heart of an efficient IT Call Center. But modern ticketing systems are not just costly to acquire and staff, but also challenging to set up and maintain. Smaller IT support firms seldom have the required budget or personnel. Progent's Service Desk and ticketing program offers IT support firms an economical way to retain their company branding while delivering their clients world-class desktop support services backed by a best-of-breed ticketing platform and supplemented by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing solution for IT support companies leverages Progent's sizable investments in highly scalable ticketing software, a remote desktop services team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing system. The features offered with Progent's Call Center and ticketing services enable your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your business can handle, the number of locations you can serve, and your hours of availability.
Key features of Progent's Call Center and ticketing solution for IT support companies include:
- Progent's remote desktop service group provides Level 1 end user help with 1-hour SLA to commence work during standard business hours.
- Standard support hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended hours support is offered at additional cost.
- Optional on-premises support in larger metros is available throughout the US at extra cost.
- You have full control of your clients and invoicing.
- Your clients submit service requests through your branded web portal, an 800 phone number, or by sending an email to your assigned email address.
- Every client request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified remotely while they are active.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for IT service organizations allows you to become a single source for virtually all technical expertise your clients may require. You can build your team and strategic in-house competencies at your own pace without being forced to say no to opportunities owing to a lack of in-house expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent acts as a transparent extension of your internal support team, under your management, and bills your firm instead of your client.
- By-the-Minute Billing: Progent bills on a per-minute basis to minimize expenses.
- Detailed Documentation: Progent utilizes an advanced service documentation system to make sure all IT services performed are thoroughly documented. This allows you to shift service responsibilities to internal personnel when you have enough staff and appropriate skill sets.
- Safely Expand Your IT Support Business: You can quickly and affordably take on more opportunities beyond your core areas of excellence and open additional territories without the risks involved with increasing your full-time staff too rapidly.
- Re-enforce Your Name: You can improve your positioning as a full-spectrum network service firm by offering more solutions to more clients using your own brand.
- Add to Your Services Portfolio: Progent offers top-tier support in a wide array of IT disciplines and can act as a reliable reservoir of skills for growing your IT service business.
- Rapid Problem Escalation: Thanks to a large roster of senior technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest problems can be handled fast.
- Keep Your Customers Happy: Happy clients keep coming back. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek help from your competitors.
- Online Technical Support Professionals: For 20 years, Progent has provided online network support from Help Desk support to high-level consulting. Effective online service cuts costs and produces quick results.
- Major Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance experts hold advanced certifications including ISSAP, CISM, and CRISC. Find out more about Progent's industry certifications.
Progent's Practice Areas for Edison, New Jersey Businesses
Progent's nationwide team of certified consultants and technical experts offers Edison, New Jersey organizations a broad range of online technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service organizations include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange 2016 Integration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Migration Consulting
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Integration
- Active Directory and Azure AD Planning
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP Reporting
- Azure, AWS, Google Cloud Platform
- Online IT Support
- Work from Home Support Services
- Cisco Infrastructure
- Juniper Technology
- Cisco Routers Troubleshooting
- Cybersecurity Consultants
- PEN Testing with NodeZero
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Outsourcing
- Desktop Support Services
- Colo Data Center Solutions
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Expertise
- Virtual Server Management
- Fast, Low-cost .NET Application Development.
- Windows Hyper-V Integration
- VMware vSphere and vCenter Integration
- Citrix XenApp and XenServer Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Expertise
- iPhone and Android Integration
- Apple iPhone Integration
- Android Phone Integration
- Ransomware Defense/Recovery
- Backup/Restore Consulting
- Cisco IP Voice Phones and Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E AP Configuration
- Wi-Fi Site Surveys
Learn More Details About Progent's Reseller Support for Network Service Organizations in Edison, New Jersey For more information about Progent's reseller support for network service firms in Edison, New Jersey, call 1-800-993-9400 or visit Contact Progent.
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Nephilim ransomware recovery Engineer
LockBit ransomware recovery Consultant Services
Progent's ransomware consultants can assist you to evaluate your ransomware vulnerability, remotely monitor and protect your IT environment, assist with negotiating a settlement with a hacker, and restore an information system victimized by a ransomware variant like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
Network Engineer Microsoft ISA Server
ISA 2004 Enterprise Edition Server Online Support Services
Progent's certified ISA Server consultants have long experience with Internet Security and Acceleration Server developing Microsoft ISA Server-based security solutions for IT networks with many offices, mobile users, and line-of-business eCommerce applications. Progent's Microsoft Firewall experts can assist your small business in planning and implementing a configuration of ISA Server 2000 or ISA 2004 Server that supports your network protection needs without adversely restricting your network accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any later editions of ISA Server.
ProSight Reporting Network Infrastructure Management Online Troubleshooting
Remote Consulting ProSight Reporting Remote Infrastructure Management
ProSight Reporting is a growing suite of in-depth reporting utilities created to integrate with the industry's leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Exchange Server 2007 Support
Exchange Server 2007 Online Support
Progent's expert consultants can help you design and implement a smooth in-place Exchange Server 2007 migration strategy that minimizes network downtime, simplifies long-term service demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multi-server or multi-location upgrades, Progent has the knowledge and experience to complete your move quickly and affordably. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and design services include assistance with the integration of third-party add-ons to Exchange 2007 Server that are in keeping with your business goals.
Fortinet Cybersecurity Company
VPN Security Information Technology Consulting
Progent offers small and mid-size businesses professional consulting for Intrusion Protection Systems and IPsec VPN products from leading firewall and Virtual Private Network security companies such as Check Point Software, Juniper, and SonicWall. Progent can help you create a detailed security plan and choose appropriate products from multiple vendors to achieve your security objectives while staying within your budget restraints.
.NET Raspberry Pi Development Group
.NET Android Programming
If you want to update your corporate web site, create internal websites for purposes such as human resources or employee education, design a high-impact web presence for a new business, or write line-of-business, data-driven specialized web applications, Progent can provide skilled and proven web developers. Progent's experts can also show you how to design and manage a secure, robust server and communications network, including remote and wireless access, to run your web tools.
Professionals Ubiquiti UniFi XG Security Gateway
Ubiquiti UniFi XG AP WiFi access points Consultant
Ubiquiti's UniFi family of Wi-Fi infrastructure appliances includes indoor and outdoor Wave 2 Wi-Fi APs, security gateways, and switches. Ubiquiti UniFi appliances running on multiple venues with any number of APs can be remotely configured and administered using free UniFi Controller software, which centralizes and simplifies deployment, discovery, administration, optimization, debugging, monitoring, and analytics. Progent offers the expertise of seasoned wireless consultants who can assist you to determine the benefits of Ubiquiti's UniFi technology for your environment and help you to design, install, manage, and troubleshoot your UniFi ecosystem.
Top IT Services Internet Security and Acceleration Server
Support Outsourcing Internet Security and Acceleration Server
Progent's certified Internet Security and Acceleration Server consultants have extensive experience developing corporate security designs for information systems with many locations, mobile workers, and mission-critical eCommerce applications. A Progent ISA Server engineer is ready to help your small company design and implement an installation of Microsoft ISA Server 2004 that meets your IT protection requirements without limiting your productivity.
Aironet Outdoor Wi-Fi Access Point Computer Consultants
Aironet 1700 Access Point Remote Support Services
Progent's certified wireless networking experts can assist organizations of any size to plan, deploy, manage and repair Cisco Aironet wireless AP environments to provide the throughput, coverage, density, scale, security compliance and ease of management required for transparent connectivity between Wi-Fi and wired networks. Progent can provide affordable online and onsite support for both legacy and current 802.11ac Aironet APs and Progent can assist your business plan and maintain wireless solutions that include indoor and outdoor/industrial Aironet access points.
Security Audits Juniper Junos
24x7 Firewall Network Install Juniper Junos os
Progent's Juniper-authorized network consultants can assist your company to design and implement Juniper Firewall/VPN technology, optimize and troubleshoot your infrastructure, and migrate smoothly from discontinued equipment to current releases. Progent's Junos OS consultants can offer support for Juniper's flagship network control software to enable your business to streamline the administration and improve the protection of your Juniper VPN devices and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS software productss and can assist you maintain networks that include a mix of Juniper's OS platforms.
Desktop Technology Server Install
Microsoft Mac and Linux Desktop Outsourcing Technical Support
Progent offers a broad range of cost-effective consulting and support services to assist your business to install, integrate, troubleshoot, and administer workstations and notebooks powered by Windows, Apple macOS and OS X, or popular editions of Linux. Progent can provide on-premises or remote technical support for single machines or notebooks or work with your business to plan and carry out a large-scale migration to new or updated OS platforms and applications. Progent can also supply engineers and technicians to assist your company to prepare for and complete an office move or merger designed to produce minimal disruption of your business.
Active Directory Evaluation Consult
Active Directory Health Check Consulting Services
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner and more secure Active Directory environment. Both versions also offer the long-term benefits of advanced remote network monitoring and management (RMM) technology. These advantages can include lower-cost management, better compliance with information security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime.
NLB Test Lab Consultants
Consultancy Project Management Test Lab
The Progent Test and Training Lab at the QTS Internet Data Center can be used for piloting line-of-business applications, creating efficient migration procedures, assessing and tuning performance, designing or validating business continuity solutions, resolving compatibility problems, and establishing training systems for the latest technologies. For Progent clients without sufficient in-house resources to assemble proper pilot environments, the lab cuts capital outlay and technical risk and helps keep critical IT projects on schedule.
Conti ransomware hot line Professionals
ransomware rebuild Consulting Services
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can help you to halt the spread of an active ransomware attack. Call 800-462-8800
Apple Mac Architecture Consultant Services
macOS Wi-Fi Support and Help
Progent's Mac networking consultants can help you with a wide array of system infrastructure issues including system architecture, off-site and mobile access, internetwork compatibility, protection, and new technologies including VoIP and high-speed wireless networking. For business networks based exclusively on Mac OS X or for environments incorporating a combination of Mac, Linux and Windows powered servers and desktops, Progent has the knowledge and size to handle the challenge of designing, configuring, and supporting a system architecture that is robust, safe, efficient and aligned with your corporate goals. Progent can show you how to deploy Apple's Xserve enterprise servers, Xserve RAID zero-downtime storage products, and Xsan SAN systems. Progent can also provide certified experts to help you with Cisco routers and switches.
Automatic Topology Mapping Professionals
24-Hour ProSight Automatic Network Mapping Online Support
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and debug their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require important updates, or isolating performance issues.
24/7 Check Point SandBlast Security Auditor
Check Point Software Security Company
Progent's Check Point experts can help you choose and deploy Check Point Software Firewall and VPN software and appliances powered by Check Point's technology to offer an economical and effective security defense for your business network. Progent can also show you how to integrate other Check Point technologies including ZoneAlarm and Check Point UTM-1 firewalls with security solutions from other vendors and offer a central stop for continuing technical support, maintenance, education, and consulting expertise.
Progent Management Team Network Consultant
Progent Management Consulting Companies
Progent's management team consists of seasoned veterans with years of experience providing network consulting, technical support, and long-term information system planning to organizations ranging from small offices to Fortune 500 companies. Great service requires great people, and Progent stands out by having put together a management staff that can provide customers with the top service value available anywhere.
Top Rated Computer Network Support Group Cisco Router
Cisco Planning Remote Support Services
Progent offers rapid remote access to Cisco CCIE networking consultants. Progent's CCIE engineers can connect to your environment via powerful remote support tools to deliver fast and affordable analysis and repair of urgent network infrastructure issues.
Exchange 2007 Server Consult
Exchange 2007 Edge Server Network Consulting
Progent's expert support team can show you how to define and implement a smooth in-place Microsoft Exchange 2007 migration strategy that avoids productivity downtime, simplifies long-term service demands, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multiple server or multi-location migrations, Progent offers the experience to finish your project quickly and economically. Progent's Microsoft Exchange 2007 help, troubleshooting, and design offerings include assistance with the configuration of outside vendor enhancements of Microsoft Exchange Server 2007 that are in keeping with your business needs.
Microsoft Certified ISA Server 2006 Outsourcing
TMG 2010 Intrusion Detection
Application Publishing with Internet Security and Acceleration Server 2006 provides more protection of intranet resources while supporting enhanced efficiency by making these resources available to legitimate remote users. Internet Security and Acceleration Server 2006 can guard business applications, services, and data across all network layers with application-layer filtering and powerful publishing wizards. Progent's Microsoft-certified Internet Security and Acceleration Server experts can show you how to design, install, set up, and maintain ISA Server 2006 on your network so your company achieves a smart and affordable combination of protection, convenience, and speed.
Windows 2012R2 Computer Consultant
Professional Windows Server 2012 R2 Storage Spaces
Progent's Microsoft-certified professionals can help you to evaluate the advantages of Windows Server 2012 R2 for your company, develop test environments and rollout plans, optimize your network for on-premises, multi-location, cloud-based, and partial-cloud environments, train your IT support, team, develop an enterprise-wide security plan, automate network administration, help with application development, and generate and test a disaster recovery/business continuity plan.
SCCM Azure Integration Online Technical Support
SCCM Reporting Integration
Configuration Manager automates software provisioning and updating, simplifies security and compliance settings control, inventories network resources, protects against corporate data leakage, provides health reporting, allows safe end-user self service, and delivers a common point of control for managing multi-OS ecosystems running on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud integration specialists can assist your organization with any facet of planning, implementing, operating and troubleshooting a System Center Configuration Manager solution for on-premises, cloud, or hybrid environments.
ISA 2004 Technical Support
Top Quality Network Consultant Microsoft ISA Server
Progent's certified Forefront TMG and Internet Security and Acceleration Server 2006 consultants can assist you to plan, deploy, and manage a configuration of TMG 2010 or ISA Server 2006 on your information system that delivers the firewall protection, speed and ease-of-use that your business requires.
Setup and Support Microsoft ISA Server 2006
Microsoft ISA Server 2006 Online Support Services
Secure Application Publishing with Internet Security and Acceleration Server 2006 provides greater control over intranet applications while enabling increased efficiency by making these applications accessible to legitimate remote users. Internet Security and Acceleration Server can guard corporate applications, services, and data across all network layers with application-layer filtering and powerful publishing tools. Progent's Microsoft-expert Internet Security and Acceleration Server 2006 experts can help you plan, deploy, configure, and maintain ISA Server 2006 on your system so your business achieves a smart and economical balance of security, productivity, and speed.
MCSE Expert Certified Technology Professional Microsoft Windows
Configuration Windows 8.1 Remote Desktop
Progent's Microsoft-certified experts can deliver a variety of IT outsourcing and co-sourcing services to assist companies of any size to deploy, manage, and troubleshoot networks that include workstations, laptops, tablets, or Windows phones based on Microsoft Windows 8.1. For larger organizations, Progent's senior project managers can assist to design and configure test labs to assess Windows 8.1 and develop and execute Windows 8.1 migration plans based on industry best practices.
Security Certification Juniper NetScreen VPN
Largest Juniper Networks NetScreen Cybersecurity Firms
Progent's Juniper Networks-certified NetScreen engineer can help you to configure and integrate NetScreen 5000 series routers, upgrade from older NetScreen devices to the latest Juniper technologies, and troubleshoot network infrastructure issues in all-Juniper or mixed-technology environments.
Microsoft Office 2003 Information Technology Outsource
Top Ranked Microsoft Office XP Small Office IT Consulting
Progent's IT outsourcing services provide economical network support for small businesses. Whether it includes designing network infrastructure, creating an in-house Help Desk or using an outside one, rolling out an updated e-mail system, monitoring your network, or developing an on-line eCommerce solution, outsourcing your network engineering services can contain costs and eliminate uncertainties, permitting network support expenses to increase in a more linear and manageable fashion than is possible by building up a large, all-purpose in-house network support organization. Progent's Outsourcing White Paper and flyers explain how Progent can help you build a secure and highly available system architecture for your critical applications based on Microsoft Windows.
NetApp MetroCluster Switchover Consultant
NetApp MetroCluster Design Engineer
NetApp MetroCluster is a high-availability and disaster recovery software suite that uses failover storage clustering with synchronous replication to provide fast, zero data loss disaster recovery between datacenters that are up to 300km apart. Progent's roster of veteran IT consultants can help you to design, configure, manage, update, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster environment that meets your technical needs and budget. Progent can ensure you follow best practices for installing your MetroCluster solution by providing guidance with procedures such as assigning disk pools and shelf IDs, determining plexes layout, provisioning FlexVol volumes, setting up NetApp Snapshot, provisioning switches, implementing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your peered clusters, and testing your disaster recovery solution to show compliance with industry standards and government requirements.
Dynamics GP SSRS Engineers
Dynamics GP SSRS Consulting
Dynamics GP accounting includes analysis and reporting features that let you monitor all business processes, revenues and spending, and market patterns with built-in drill-down, inquiry, and reporting capabilities. Progent's Dynamics GP/Great Plains reporting consulting expertise can help you design reports that allow you to understand your business more completely, converting raw data into useful management information. Progent can enhance your reporting and business analysis by providing Crystal Reports expertise, FRx support, and Microsoft Excel programming. In addition to delivering reporting consulting, Progent can provide Microsoft .NET support, Microsoft SQL Server expertise, and programming experience with VBasic, XML and other development environments in order to offer specialized business application development and web commerce applications that work transparently with Dynamics GP.
