Edison Consulting Support for Computer Support Providers
Short-Term Staff Augmentation
Progent's Consulting, Help Desk, and Ticketing for IT Service Providers in Edison
Progent’s consulting support for network service firms in Edison New Jersey allows your company to offer your customers Progent's consulting and Help Desk Call Center support using your company's brand as a transparent extension of your in-house IT services group. These services can ease the way for you to add to your revenue, close gaps in your service catalog, create happy clients, and improve your bottom line.
Progent's team of network infrastructure experts, PC support specialists, IT administrators, and cybersecurity professionals have acted as seamless supplements to the IT groups of some of the country's largest IT service businesses. Progent’s breadth and depth of expertise enables you to add to the scope of your IT service practice, and Progent’s close integration with your support team helps you strengthen and preserve your branding.
Progent is an IT support company with 20 years of experience providing remote expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network engineers of any independent computer support company in the world. Progent has delivered remote IT assistance and consulting to clients in every state in the country. (See recommendations from Progent's customers.)
Providing Progent's Support Services With Your Own Brand
Progent's reseller program for IT service organizations features transparent resale to your customers of professional IT services. Progent bills your firm exclusively and works under your instructions to deliver your clients support services under your brand. In addition, Progent offers an affordable Off-hours Support Program for clients who require access to 24x7 support.
Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are the heart of a successful service desk. But full-featured ticketing platforms are not only expensive to license and staff, but also challenging to set up and manage. Small or niche IT service organizations rarely have the required resources. Progent's Service Desk and ticketing solution gives IT service organizations a practical way to keep their own branding while delivering their clients world-class desktop support services backed by a best-of-breed ticketing platform and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Call Center and ticketing solution for IT service firms leverages Progent's investments in highly scalable ticketing software, a remote desktop services team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing services enable you to increase your physical and virtual support workload, the range of technical issues your company can handle, the locations you can service, and your overall availability.
Key features of Progent's Help Desk and ticketing solution for IT support organizations include:
- Progent's online desktop support group provides Level 1 end user help with 1-hour SLA to begin work during normal business hours.
- Standard support times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended hours support is offered at additional cost.
- Optional on-premises service in larger metro areas is available throughout the country at additional cost.
- You have complete control of your clients and billing.
- Your customers submit service requests using your custom branded web portal, an 800 number, or by sending a message to your designated mailbox.
- Every client request automatically becomes an open request in the ticket system.
- Tickets can be monitored and updated remotely until resolution.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for network service providers allows you to become a single source for virtually all technical expertise your customers may require. You can grow your staff and core in-house competencies steadily without being forced to say no to opportunities owing to a lack of expertise or the absence of bandwidth.
Important features of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent acts as a transparent extension of your in-house IT service group, under your direction, and invoices you instead of your client.
- By-the-Minute Billing: Progent charges by the minute to minimize costs.
- Extensive Service Documentation: Progent utilizes an enterprise-class service reporting platform to make sure all IT services performed are thoroughly documented. This allows your IT support organization to transfer account responsibilities to internal consultants once you have enough staff and relevant technical skills.
- Safely Expand Your Service Practice: You can quickly and affordably accept more jobs outside your core areas of excellence and serve new territories without assuming the risks involved with increasing your head count too rapidly.
- Re-enforce Your Name: You can improve your positioning as a full-spectrum IT support provider by offering more solutions to more clients using your own brand.
- Add to Your Services Catalog: Progent can provide top-tier expertise in a broad array of IT disciplines and can be a dependable resource for growing your IT service operations.
- Fast Problem Escalation: With a sizable roster of senior IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
- Keep Your Customers Happy: Happy clients stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for expertise outside the fold.
- Remote Technical Support Experts: For two decades, Progent has provided remote IT support ranging from Help Desk services to advanced consulting. Efficient online support cuts costs while delivering quick solutions.
- Advanced Certifications: Progent’s IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's technology certifications.
Progent's Areas of Expertise for Edison, New Jersey Organizations
Progent's nationwide roster of certified consultants can deliver Edison, New Jersey organizations a broad range of online consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Integration
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Integration
- Active Directory and Azure Active Directory Planning
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Reporting
- Azure, Amazon AWS, Google Cloud
- Remote Network Troubleshooting
- Telecommuter Integration
- Cisco Network Infrastructure
- Juniper Technology
- Cisco Routers Troubleshooting
- Security and Compliance Monitoring
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Outsourcing
- Desktop Support
- Colo Data Center Solutions
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Expertise
- Virtualization Management
- Hyper-V Deployment
- VMware vSphere Integration
- Citrix XenApp and XenServer Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Support
- iPhone and Android Integration
- Apple iPhone Integration
- Google Android Phone Integration
- Ransomware Defense and Recovery
- Data Backup/Restore Consulting
- Cisco IP Voice Phones and Telepresence
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi AP Configuration
- Wi-Fi Site Surveys
Learn More Details About Progent's Consulting Support for Network Service Organizations in Edison, New Jersey For more details about Progent's consulting program for network service firms in Edison, New Jersey, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
SCCM 2012 Device Management IT Consultants
Network Consulting System Center 2012 Configuration Manager
Progent's Microsoft-certified consultants can assist you to plan for, deploy, and administer System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade smoothly to SCCM 2012 from a legacy device and application management platform or assist you to modify your current SCCM 2012 ecosystem to support your evolving business requirements. In addition, Progent can help you to create a software foundation that takes full advantage of SCCM by providing advanced consulting support for associated Microsoft platforms including Active Directory Domain Services, SQL SSRS, and Internet Information Services.
Sun Solaris Support Services
Online Consulting Solaris
Progent's Solaris platform consulting experts provide small and mid-size companies and software developers assistance with administering and supporting Solaris environments that run with Microsoft-based networks. Progent offers your business contact with Sun Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISM and CISA credentials. This wide range of expertise offers you an easy one-stop source to show you how to build and maintain a protected and reliable mixed-platform network and communications solution that allows Sun Solaris and Microsoft interoperability by combining MS Windows with major variants of UNIX including Apple Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux variations such as RedHat, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Computer Consultant Position
Job Microsoft MCSA
Progent is seeking a variety of on-staff employees including solutions-driven Microsoft Certified Systems Engineers; network experts who have Cisco CCDP or CCIE credentials; and specialists in advanced system architecture with backgrounds in mobile connectivity, wireless integration, non-stop systems, business continuity solutions, data preservation, and server virtualization. Progent is also looking for workstation support experts, off-site service professionals, and CISSP or CISM accredited security professionals. Progent is also hiring veteran managers and administrators who can operate effectively in Progent's dynamic, virtual office model. Progent contracts freelance consultants with proven knowledge and working background in high-demand information technology areas outside Progent's main technical concentration. Our Experts Team hires freelance consultants who offer consulting and development services for strategic solutions such as MRP, Enterprise Resource Planning, or CRM; possess deep expertise with non-Microsoft platforms such as Linux derivatives, Apple OS, or Solaris, or can provide world-class skills in technologies like telecom, web site development, EDI, web commerce, or dbm programming. Freelance contractors certified by us coordinate with our in-house professionals to deliver end-to-end IT services for small business networks.
Exchange 2019 Upgrade IT Consultant
Emergency Exchange 2019 Cloud Voicemail Outsourcing
Progent can help your organization in any facet of your migration to Microsoft Exchange 2019 including configuring Windows Server 2019 Core for hosting Exchange; planning HA infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; migrating mailboxes; designing and configuring Hyper-V virtualization; configuring HLB; configuring Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail services; integration with SharePoint; preparing firewalls; integration with Microsoft Office 365; and configuring Outlook.
Meraki 802.11ac AP IT Consultants
CCIE Certified Meraki Wi-Fi AP Support and Help
Progent's Cisco-certified wireless networking experts offer online and on-premises consulting and support services to assist your organization to design, configure, manage, optimize, and repair wireless networks that utilize Cisco's Meraki APs. Progent's consultants can also assist your organization to plan and deploy hybrid networks that integrate local and cloud-hosted resources and that provide easy access, enhanced security and compliance, streamlined management, and dependable operation for all your wired and wireless devices.
Programming Firm Amazon AWS instances
Amazon EC2 instances Programming Companies
Progent can provide cost-effective remote support to assist businesses of any size to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can help your IT team with every aspect of Amazon AWS integration including needs analysis, readiness assessment, system design and review, testing, deployment, administration, performance optimization, software license management, backup/restore solutions, and security.
Project Server 2010 Application Consultants
Project Server Time Reporting Technical Support
Progent's Microsoft consultants offer advanced support in deploying, operating and debugging all versions of Microsoft Project, Project Server, and Project Online and can provide a broad variety of cost-effective online consulting services based on industry best practices to assist businesses of all sizes to receive all the advantages of this powerful project management solution. Support services offered by Progent include solution planning, software configuration and migration, setting up safe collaboration among onsite and offsite users, network optimization, and customized webinar training classes.
CCIE Expert Certified Remote Technical Support Cisco Routers
Integration 7600 Edge Router
Cisco has developed a full array of routers including routers built to provide the protection, bandwidth, and availability required by customers ranging from branch offices to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, transparent failthrough, and redundant power for improved fault tolerance and system availability. Progent can help you select and configure Cisco routers to build a reliable infrastructure for your network and to make it easy to grow as you support new users, open new offices, install new services, extend your network to customers and partners, and support an increasingly mobile workforce. Progent can provide expertise in a variety of routers powered by the Cisco IOS platform, such as Cisco's 800 family of small business routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, Cisco CRS Carrier Routing System for the network core, plus older 2500 and 2700 Routers.
Windows 2003 Cluster Server Consulting
Specialists Clustered Server
Progent offers Windows Cluster Server expertise to help your organization deploy high availability server clusters that can provide 100% uptime. Clustered Windows servers for high-availability networks include Microsoft Windows Cluster Server, SQL Server Cluster, and Microsoft Exchange Cluster Server. By showing you how too create fault-tolerant clustered server solutions around Microsoft Windows Server 2003 Cluster, Progent’s Premier Windows consultants make sure that your zero-downtime server clusters are set up to optimize the strategic value of your computer system.
Microsoft Azure cloud migration Engineer
Microsoft Azure integration Professionals
Progent can help small businesses to migrate any part of their network infrastructure to Microsoft Azure. This can streamline IT administration and lower equipment expense. Microsoft Azure includes a wealth of cloud services and Progent can assist you to understand the advantages and limitations of various cloud networking models you can use with Azure. Progent can help you manage cloud-based or hybrid cloud and local applications and network infrastructure and ensure that you avoid the common errors small organizations make when migrating to the cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also assist you to prepare firewalls and VPN tunnels and also to integrate Apple iOS devices and Google Android handhelds.
Microsoft, Cisco and Security Certified Experts Mid-sized Business Small Business Computer Consulting Group
Midsize Company Troubleshooting
Progent offers IT support for mid-size companies with 100 to 250 network clients. The mid-size company or work group has traditionally been an overlooked part of the market for network consulting services. The cost structures and service access models of large outside service firms make them excessively costly for the typical small company or small medium business (SMB), which commonly relies on a minimal information technology budget with which to maintain an information network whose complexity and sophistication are frequently similar to the information systems of far bigger enterprises. Progent's service delivery model, which takes full advantage of online support, virtual network infrastructure and proactive network monitoring, significantly lowers the IT maintenance expenses of a small-medium business while providing the mid-size company with big-company support from professional, world-class consultants with background in a broad array of small business network solutions. If your mid-sized organization or small business is looking for the quality of network support needed for a medium size office without paying enterprise costs, contact Progent.
24x7 ISA Server Engineer
Professionals ISA Server
Progent's certified Forefront Threat Management Server and ISA Server 2006 consultants can assist you to plan, install, and manage a configuration of Forefront Threat Management Server 2010 or ISA Server 2006 on your information system that provides the firewall security, performance and manageability that your business needs.
Consult ProSight Managed IT Services for Small Businesses
Managed IT Services Consultancy
Progent's ProSight portfolio of managed services are geared to provide organizations who have small in-house IT administration and support staffs with affordable help from world-class management platforms and consulting experts. Benefits of the ProSight line of managed services include flat-rate network management costs, automation of common administrative processes, continual adoption of the latest technology, graceful migration from older systems to current solutions, close fit between information technology with strategic goals, access to seasoned IT consultants, and allowing management to focus on business issues rather than fast-evolving network technology.
Microsoft Dynamics GP Computer Consulting
On-site Support Dynamics GP/Great Plains
Progent’s Microsoft certified consultants provide a variety of consulting services for Microsoft Dynamics GP. Dynamics GP/Great Plains is an accounting and ERP package built, like all Microsoft financial solutions, on the scalable and popular foundation of Microsoft Windows technology. Dynamics GP offers an affordable tool for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to deploy and integrate, and with its segmented approach you can purchase only the functions you currently require, with the option to expand users and enlarge capabilities when necessary. Progent’s Dynamics GP/Great Plains consulting experts can show you how to deploy, customize and administer the latest release of Microsoft Dynamics GP or upgrade smoothly from an older edition.
Small Business 300 Access Point Technology Consulting Services
Small Business WAP371 Outsourcing
Cisco's Small Business 100, 300 and 500 family of access points are Linux-powered units intended as value-priced Wi-Fi solutions for small offices. Progent's Cisco CCIE-certified Wi-Fi network infrastructure experts can provide remote or on-premises integration and debugging services to help you to design, configure, upgrade, optimize, administer and debug Cisco Small Business Wi-Fi access point environments of any scale or topology.
Ransomware Rollback Consultant
NotPetya ransomware protection and recovery Consultants
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats.
Microsoft Exchange 2013 Server Technical Consultants
CISM Security Security Email Security and Virus Protection Computer Support
Progent's Microsoft-certified professionals have over 10 years of experience delivering messaging support for companies that range from small offices to global enterprises. Progent provides economical consulting for all editions of Microsoft Exchange Server to strengthen email and virus security, configure high availability email environments, and implement off-site and mobile email access. Progent’s Microsoft Exchange support services can help you in designing and executing a migration from an outdated SMPT server or older Microsoft Email package such as Exchange 2003 to Microsoft Exchange 2016 Server. In addition offers support for Windows 8, Windows 7, Vista, and Windows XP desktops running Outlook and can show you how to configure Outlook Web App for all major browsers. For email virus defense, spam filtering and data data leak protection, Progent offers Email Guard managed services.
Support and Help Microsoft Firewall
Microsoft ISA Server Computer Engineer
Progent's certified Internet Security and Acceleration Server consultants have extensive experience configuring ISA Server-based security installations for information systems with many offices, remote users, and line-of-business web applications. Progent's Microsoft Firewall consultants are available to help your company in planning and deploying an installation of ISA Server 2000 or ISA Server 2004 that supports your information protection requirements without overly limiting your IT system productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Remote Troubleshooting System Center 2016 Configuration Manager
System Center 2016 and Operations Management Suite Network Engineer
Progent's Microsoft-certified consultants have over 10 years of background designing, implementing, enhancing and fixing SCOM solutions and offer companies of any size advanced remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can help you to plan a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and availability needed to watch over your IT resources efficiently, whether your datacenters are onsite, cloud-based, or a mixed environment. Progent's SCOM consultants can also help you to import and customize System Center 2012 Operations Manager management packs according to industry best practices for tracking network fabric and Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive remote or onsite troubleshooting to assist you to fix serious issues uncovered by SCOM 2012.
Online Support Services wireless IP phone integration
Online Consulting wireless IP phones and Aironet APs
Cisco's wireless VoIP phones are hardened wireless devices designed for workers who are on the move within campus, warehouse, health-care or other environments where IT management requires user endpoints that offer more control, security and ruggedness than is achievable with the BYOD mode of workplace communications. Integration of Cisco's wireless IP phones usually demands that IT teams set up and optimize numerous key pieces of your Wi-Fi infrastructure such as APs, switches, wireless LAN controllers, and call management software. Progent's Cisco-certified experts can provide remote and on-premises assistance to help you create and administer a Cisco wireless IP phone deployment by delivering services that can range from debugging the set up of a wireless IP phone or AP to offering project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of an entire campus.
Top Rated Cisco Firepower integration Support and Setup
Cisco Firesight Management Onsite Technical Support
The new ASA 5500-X Series of firewalls with Firepower Services provide significantly more value than Cisco's previous firewalls and have superseded the ASA 5500 and PIX 500 firewalls for new installations. Progent's Cisco-certified CCIE network experts can assist you to manage your legacy PIX or ASA 5500 firewalls and migrate to ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, configure, tune, administer and troubleshoot firewall environments based around ASA 5500-X firewalls with Firepower Services.
Top Quality wireless IP phone upgrades Professionals
wireless IP phones and Cisco Unified Communications Manager IT Consulting
Progent's Cisco-certified wireless technology consulting experts can help organizations to deploy, manage, and debug Cisco Wi-Fi devices such as Aironet and Meraki Wave 2 wireless access points (APs) as well as Cisco's Wireless Network Controllers.
Microsoft Mail Service Providers
Remote Microsoft Exchange 2003 Small Office IT Consultant
Progent's Microsoft-certified experts have two decades of experience providing electronic messaging and integrated telecommunications/email solutions for businesses. Progent offers affordable Microsoft Exchange 2007 Server support services to strengthen email security and virus defense, provide high availability email, and facilitate remote and mobile email access. Progent’s Microsoft Exchange help and support services can aid you in planning and deploying a Microsoft Exchange upgrade or a move from a legacy SMPT server or older Microsoft Email product such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.
Top ransomware business recovery Services
Consultancy Dharma ransomware recovery
Progent's experienced ransomware recovery experts can help your business to reconstruct an IT network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
Microsoft SCCM 2016 Peer Cache Configuration
SCCM 2016 Troubleshooting Online Help
System Center Configuration Manager 2016 automates application and device provisioning across multiple sites, centralizes compliance settings control, keeps track of network assets, guards against company data leakage, provides network health reporting, allows secure self service, and offers a single control mechanism for managing multi-OS ecosystems based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud experts can help businesses of any size with any aspect of planning, implementing, using and repairing a SCCM 2016 deployment for on-premises, cloud-based, or hybrid networks.
Immediate Meraki MS 300 Series Switch Remote Troubleshooting
Meraki and Nexus Switch IT Consulting
Cisco's Meraki family of switches are designed for sites ranging from small branches to large campuses. Progent's Cisco-certified CCIE consultants can provide affordable remote expertise to assist your company to design and implement an efficient network solution based on Meraki switches, streamline network monitoring and administration with Meraki's cloud-centric management architecture, configure policies to ensure security and compliance, develop and validate a disaster recovery strategy, and troubleshoot issues associated with any facet of your Meraki deployment. Progent can also assist you to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless access points to create a unified networking solution.
Windows 7 Upgrade Consultancy
Windows 7 Consultant Services
Progent's Microsoft certified consultants can help you to assess
DopplePaymer ransomware recovery Consulting
Consultancy Dharma ransomware recovery
Progent's proven ransomware recovery consultants can assist you to reconstruct a network victimized by a ransomware cryptoworm like Ryuk, Dharma, NotPetya, or Locky.
Engineer Windows Server Update Services
Consulting Microsoft SUS
Microsoft Windows Server Update Services allows information technology managers to deploy and monitor the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Windows Server 2003, and Windows XP operating systems. By using Microsoft SUS, IT staff can fully and effortlessly manage the installation of patches that are released through Microsoft Update to servers and workstations in a company. Progent can assist you with technical details of the initial setup of Microsoft SUS such as designing the Microsoft Software Update Services deployment, configuring user's computers, establishing the Group Policy parameters, and making sure your Microsoft Software Update Services Group Policy Object is linked to an Active Directory container appropriate for your network environment.
