Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Edison
ProgentProgent's consulting services for network service firms in Edison New Jersey allows you to offer your clients Progent's consulting expertise and Help Desk support under your brand as a seamless supplement to your in-house IT support team. These services can ease the way for you to grow your revenue, close gaps in your service offerings, satisfy your clients, and increase your bottom line.

Progent's roster of network infrastructure engineers, desktop support specialists, network administrators, and cybersecurity consultants have worked as transparent supplements to the IT staffs of some of the world's largest IT support businesses. Progent's range of expertise enables you to widen the scope of your IT service practice, and Progent's close integration with your support team helps you promote and preserve your branding.

Progent is a network support company with 20 years of background providing remote consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any independent computer services firm in the world. Progent has delivered online IT assistance and consulting to clients in every state in the country. (Refer to recommendations from Progent's clients.)

Using Progent's Services Under Your Own Brand
Progent's reseller program for IT service firms features transparent resale to your clients of professional services. Progent invoices your firm directly and performs under your direction to deliver your clients consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Service for clients who need 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing systems are fundamental to an efficient service desk. But full-featured ticketing systems are not just expensive to license and staff, but also challenging to configure and manage. Small or niche IT service firms seldom have the necessary budget or personnel. Progent's Service Desk and ticketing program offers IT service firms a practical way to keep their own branding while delivering their customers responsive desktop support services built around a best-of-breed ticketing platform and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing program for IT support companies leverages Progent's investments in highly scalable ticketing software, a remote desktop support team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing platform. The standard and optional features available with Progent's Call Center and ticketing program enable your IT service firm to increase your physical and virtual support volume, the diversity of technologies your business can handle, the number of geographies you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT service organizations include:

  • Progent's online desktop support group provides Level 1 end user help with 1-hour service level agreement to commence work during standard work hours.
  • Standard service times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is available at extra cost.
  • Optional onsite support in larger metro areas is offered throughout the country at extra cost.
  • You have full control of your customers and invoicing.
  • Your customers submit service requests by means of your custom branded Internet portal, a toll-free number, or by directing an email to your assigned mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more information on Progent's Call Center and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service firms allows your support team to become a sole source for virtually all IT expertise your clients may need. You can grow your staff and core in-house competencies at your own pace without having to decline opportunities due to a lack of in-house expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your internal support team, responding to your direction, and bills you instead of your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize costs.
  • Extensive Reporting: Progent utilizes an advanced reporting platform to make sure all IT services delivered are fully described. This allows your IT support organization to shift account assignments to internal personnel when you have enough people and relevant technical skills.
Top benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Business: You can quickly and safely accept more opportunities outside your main areas of expertise and serve new territories without exposure to the risks associated with expanding your full-time staff too rapidly.
  • Re-enforce Your Name: You can improve your positioning as a comprehensive IT support firm by offering more services to more clients using your own company name.
  • Add to Your IT Support Portfolio: Progent can provide world-class support in a broad range of technologies and can be a reliable reservoir of skills for growing your IT service operations.
  • Rapid Problem Escalation: Thanks to a sizable roster of high-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
  • Make Your Clients Happy: Happy customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for expertise from your competitors.
  • Remote Support Professionals: For two decades, Progent has delivered online network support ranging from Help Desk support to advanced consulting. Efficient remote service saves money and produces fast solutions.
  • Major Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including CISSP, CISM, and GIAC. Find out more about Progent's technology certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Edison, New Jersey Companies
Progent's seasoned team of certified consultants can deliver Edison, New Jersey companies a broad range of remote consulting and troubleshooting services. Practice areas covered under Progent's consulting program for IT service providers include:

Find Out More About Progent's Reseller Support for Network Service Firms in Edison, New Jersey
For additional information about Progent's consulting program for IT service firms in Edison, New Jersey, call 1-800-993-9400 or visit Contact Progent.