Edison Expertise for Computer Support Firms
Transparent Short-Term Support Team Augmentation
Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Firms in Edison
Progent's consulting services for IT service organizations in Edison New Jersey enables you to offer your customers Progent's consulting expertise and Help Desk support under your own branding as a seamless augmentation of your regular network services group. These services can ease the way for you to grow your revenue, close gaps in your service catalog, satisfy your clients, and improve your profits.
Progent's nationwide team of network engineers, PC integration and troubleshooting technicians, IT admins, and cybersecurity consultants have acted as transparent expansions to the support staffs of some of the country's largest IT service firms. Progent's range of expertise enables you to add to the capabilities of your IT service business, and Progent's transparency lets you strengthen and protect your company's brand.
Progent is a network consulting company with two decades of background delivering online expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network engineers of any private computer support company in the world. Progent has delivered online IT assistance and consulting to clients in every state in the U.S. (Refer to testimonials from Progent's customers.)
Using Progent's Support Services Under Your Branding
Progent's consulting program for network service organizations offers seamless resale to your clients of professional services. Progent bills your firm directly and performs under your direction to provide your customers support services under your branding. Also, Progent has a low-cost Extended Hours Support Service for clients who need access to 24x7 support.
Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing systems are the heart of a successful service desk. But full-featured ticketing platforms are not just costly to acquire and staff, but a hassle to configure and maintain. Smaller IT support providers rarely have the necessary budget or personnel. Progent's Service Desk and ticketing solution offers IT service firms an affordable way to keep their custom branding while delivering their clients world-class desktop support services backed by a best-of-breed ticketing platform and supplemented by rapid escalation to top-tier experts.
Key Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing solution for IT support organizations takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up communications with your current ticketing platform. The features offered with Progent's Call Center and ticketing program enable you to increase your physical and virtual support workload, the diversity of technical issues your company can take on, the number of geographies you can service, and your overall availability.
Important features of Progent's Help Desk and ticketing program for IT support companies include:
- Progent's remote desktop service group delivers Level 1 end user help with 1-hour SLA to commence work during standard business hours.
- Standard service times are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended support is offered at extra cost.
- Optional onsite service in major metros is available across the country at extra cost.
- You retain full control of your clients and invoicing.
- Your customers submit requests via your branded web portal, a toll-free phone number, or by directing a request to your assigned email address.
- Every end user request automatically becomes an open request in the ticket system.
- Tickets can be monitored and updated remotely until they are closed.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
Progent's Consulting for Network Service Firms
Progent's consulting expertise for IT service organizations allows your support team to act as a single source for virtually all technical expertise your customers may require. You can build your team and strategic IT skills at your own pace without being forced to turn down opportunities owing to a lack of expertise or the absence of bandwidth.
Important aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent acts as a transparent extension of your in-house IT service team, responding to your coordination, and bills your firm instead of your client.
- Granular Billing: Progent charges by the minute to minimize costs.
- Extensive Service Reporting: Progent uses an enterprise-class documentation system to ensure that all IT services performed are fully described. This makes it easy for you to transfer account responsibilities to in-house consultants once you have enough people and appropriate technical skills.
- Safely Grow Your Service Practice: You can easily and safely accept more opportunities outside your core areas of excellence and serve additional geographies without the risks involved with increasing your full-time staff too rapidly.
- Strengthen Your Name: You can improve your mind share as a comprehensive network support provider by offering more services to more clients using your own company name.
- Flesh Out Your IT Support Portfolio: Progent offers world-class expertise in a broad array of IT disciplines and can be a reliable reservoir of skills for expanding your IT support business.
- Fast Problem Escalation: With a sizable roster of senior technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems can be handled fast.
- Keep Your Clients Happy: Satisfied clients are loyal. By joining with Progent, you can keep delivering solutions without ever requiring clients to seek help from other support firms.
- Online Technical Support Experts: For 20 years, Progent has delivered online network support ranging from Call Center services to advanced consulting. Effective online support saves money and produces quick results.
- Advanced Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including CISSP, CISM, and CRISC. Learn more details about Progent's industry certifications.
Progent's Areas of Expertise for Edison, New Jersey Businesses
Progent's veteran roster of certified consultants can provide Edison, New Jersey companies a wide range of online consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for network service providers include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Integration
- Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Migration Support Services
- Windows 10 Support
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Integration
- Active Directory and Azure Active Directory Design
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Expertise
- Azure, Amazon AWS, Google Cloud
- Remote IT Support
- Telecommuter Support Services
- Cisco Network Infrastructure
- Juniper Expertise
- Cisco Routers Consultants
- Cybersecurity Expertise
- Penetration Testing with NodeZero
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Setup
- Help Desk Call Center Services
- Desktop Tech Support
- Colo Data Center Support
- Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Development
- Virtual Server Management
- Fast, Affordable .NET Application Development.
- Hyper-V Integration
- VMware vSphere and vCenter Integration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Expertise
- BYOD Integration
- iPhone Support
- Android Smartphone Integration
- Ransomware Defense/Recovery
- Backup/Restore Consulting
- Cisco VoIP Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E Access Point Setup
- Wi-Fi Site Assessments
Learn More Details About Progent's Consulting Program for Network Service Providers in Edison, New Jersey To learn additional information about Progent's consulting program for IT service organizations in Edison, New Jersey, call 1-800-993-9400 or see Contact Progent.
An index of content::
SQL Server 2017 Always On Integration
Onsite Technical Support SQL Server 2017 Adaptive Query Processing
Progent's certified SQL Server 2017 consultants can help your organization to plan and carry out an efficient upgrade from your existing SQL Server databases and applications to SQL Server 2017.
ransomware cleanup and restore Consultancy
ransomware cryptoworm recovery Engineers
Progent's ransomware consultants can help you to assess your ransomware vulnerability, remotely monitor and protect your IT environment, assist with negotiating a settlement with a threat actor, and rebuild a network victimized by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
24-Hour Mandriva Linux Consultants
Mandrake Linux Specialist
Progent's Linux support experts provide small and mid-size companies and software developers help with administering and maintaining Linux systems that coexist with Microsoft-based networks. Progent can give your business access to Linux consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP certification. This wide range of experience offers you a convenient single consulting firm to show you how to build and maintain a secure and reliable cross-platform connectivity and communications infrastructure that supports Linux and Microsoft interoperability by combining Windows with major Linux platforms such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.
Windows Server 2022 Windows Defender ATP Computer Consultant
Windows Server 2022 and SCVMM Online Consulting
Progent's certified Windows Server 2022 experts can assist your company to design and implement a cost-effective migration to Windows Server 2022 using an on-premises system architecture or a hybrid model that combines cloud-based Windows Server on Azure with a datacenter-based implementation of Windows Server 2022.
Emergency MS SQL Server 2008 Consultant Services
24x7x365 SQL 2008 Reporting Services Engineer
SQL Server 2008 delivers indispensable, familiar tools to IT experts and information workers, lessening the complexity of creating, deploying, administering, and accessing enterprise data and analytical programs on platforms ranging from mobile devices to corporate data systems. The complexity and integration demands of Microsoft SQL Server 2008 require an IT consulting firm with hands-on experience and wide knowledge in designing and building data-driven, end-to-end business IT solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft integration, ensures you success in planning, deploying and managing Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET environment.
Microsoft Dynamics GP Applications Support
Dynamics GP Visual Studio Specialists
Progent's background providing Microsoft .NET support and Microsoft SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and other developer platforms enable Progent to design custom line-of-business programs and eCommerce solutions that operate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP reporting consultants can help you design reports that let you track your business more thoroughly, transforming raw data into useful insights into your company and customers.
Security Certification Barracuda Networks F600D Series Firewalls
Barracuda Networks Email protection Consultants
Barracuda's affordable CloudGen Firewall devices combine web filtering, remote connectivity, SSL tunnel VPN, secure SD-WAN, and modern Zero-Trust support along with centralized management across your complete enterprise including on-premises, public cloud, and hybrid deployment models. Public clouds supported include Microsoft Azure, AWS, and Google Cloud Platform (GCP). Progent can deliver the skill to serve as your one-stop source for network help, administration, education, and cybersecurity consulting.
Expert Microsoft Certified Azure VHD Technology Professional
Microsoft Azure IPsec configuration Contract Programming
Progent can help you to design and implement an efficient move from on-premises Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity and access management for both onsite and Azure resources.
Flexential Tampa Data Center Services
Flexential Colocation Center Technology Professional
Progent utilizes the Flexential Tampa colocation center mainly to deliver private cloud hosting. Progent maintains a team of network experts located in the vicinity of Tampa, and Progent can also provide remote expertise from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network engineers, CISM and CISSP-certified security experts, Hyper-V and VMware specialists, and veteran disaster recover preparedness experts. Progent can also assist you to design and execute a migration to the Flexential data center by providing services like planning system architecture, recommending hardware, system configuration and validation, debugging, setting up remote management, and educating your network staff.
Solaris Services
Solaris Consultants
Progent's Solaris family support services provide small companies and software developers assistance with managing and supporting Solaris systems that run with Microsoft-based technology. Progent can give your business access to Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of experience provides you with a convenient single consulting firm to show you how to create and maintain a protected and robust cross-platform network and communications environment that supports Sun Solaris and Microsoft interoperability by combining Windows with major variants of UNIX including Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or major Linux variations such as RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware.
Infor SyteLine CloudSuite Inventory Management Engineer
Infor SyteLine CloudSuite Inventory Management Engineer
Infor CloudSuite Industrial, previously branded SyteLine, is an ERP solution that embodies over 25 years of experience assisting manufacturing and service companies to simplify complicated supply chains and improve the efficiency of critical business processes to bring products to market fast and adhere to customer commitments dependably. Progent offers the skills of an ERP specialist with over 20 years of background working with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide remote or on-premises consulting that can range from occasional guidance to comprehensive solution planning and project management. Sample services available from Progent for Infor CloudSuite Industrial include installation, upgrades, business analysis, customization, CPQ, web site integration, troubleshooting, ETL, Excel and SQL integration, training, and database administration.
Phobos ransomware recovery Consulting
Engineer Ryuk ransomware recovery
Progent's ransomware experts can assist your business to assess your ransomware defenses, monitor and protect your network, assist with settlement negotiations with a hacker, and reconstruct a network victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.
Top Quality Check Point Security Gateways Computer Security
Check Point NGTP Security Services Firewall Audit
Progent's Check Point consultants can help you choose and configure Check Point Software Firewall and VPN utilities and appliances powered by Check Point Software's security platform to offer an economical and efficient security defense for your IT network. Progent can also show you how to integrate other Check Point technologies including ZoneAlarm and Check Point Series 80 firewalls with security products from other suppliers and provide a single stop for continuing network support, maintenance, training, and consulting expertise.
Microsoft Computer Network Consultants
Microsoft Office Maintenance
Progent's IT outsourcing packages offer budget-friendly computer support for small organizations. Whether it involves designing system infrastructure, creating an internal Help Desk or using an outside one, rolling out a new e-mail system, monitoring your system, or creating an on-line business solution, outsourcing your network technical services can reduce expenses and eliminate risks, allowing network service budgets to increase in a more moderate and controlled manner than is feasible by assembling a large, knowledgeable internal IT organization. Progent's Outsourcing White Paper and datasheets explain how Progent can enable you to build a protected and robust system foundation for your vital applications based on Windows.
Microsoft SQL Server 2008 Online Consulting
Consultants MS SQL 2008
Microsoft SQL Server 2008 delivers indispensable, familiar tools to computer professionals and information workers, lessening the complexity of creating, deploying, managing, and accessing enterprise information and analytical programs on platforms ranging from mobile devices to enterprise data networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2008 call for a network consultant with real-world expertise and broad knowledge in planning and deploying information-based, end-to-end business technology applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work involving Microsoft technology, ensures you success in planning, deploying and managing Microsoft SQL Server 2008 solutions that are well integrated with the Microsoft .NET environment.
24/7 CCIE Expert Certified Microsoft Azure migration Development Firms
Specialists Azure and Android integration
Progent can assist companies of any size to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network management and lower hardware expense. Azure includes a wealth of cloud services and Progent can assist you to understand the benefits and restrictions of various cloud computing models you can use with Azure. Progent can help you manage cloud-based or hybrid cloud and local apps and resources and make sure you sidestep the common mistakes small companies make when migrating to a public cloud. Progent can show you how to configure VMs on Azure Virtual Machines, use VHD storage with Azure Storage, manage authentication with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also assist you to configure perimeter firewalls and VPN connections and to manage Apple iOS devices and Google Android smartphones and tablets.
Exchange 2007 to Exchange 2010 Upgrade Professional
Consultant Services Exchange 2003 to Exchange 2010 Upgrade
Progent's Microsoft-certified engineers can deliver affordable online and on-premises help to implement your upgrade to Microsoft Exchange Server 2010, produce extensive documentation of your new email system, train your network support team and users to get them ramped up rapidly on Exchange 2010, and offer ongoing management consulting and technical support. Progent's consultants can also help you upgrade from Exchange 2010 to Exchange Server 2013 or Exchange 2016.
Professionals Flexential Tampa Data Center
Flexential Colocation Center Consulting Services
Progent makes use of the Flexential Tampa data center primarily to deliver private cloud hosting services. Progent maintains a group of network consultants based in the Tampa area, and Progent also offers online support from Progent's nationwide team of Microsoft-certified experts, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware virtualization professionals, and veteran DRBC planning experts. Progent can also assist your business to plan and carry out a migration to the Flexential data center by providing services such as planning system architecture, recommending hardware components, system setup and testing, troubleshooting, setting up remote network management, and training your IT staff.
Customer Relationship Management Specialists
Microsoft CRM Support
Microsoft Dynamics Customer Relationship Management helps small companies nurture positive client relationships. Built-in Sales and Customer Service modules enable employees to share data to help promote selling success and deliver steady, effective customer service. Progent can configure the optimal server and communications infrastructure, including local and offsite wireless access, to back Microsoft CRM, and Progent's Experts Team can supply your company with a certified MS CRM consultant who can help you integrate Microsoft Dynamics CRM with your marketing or customer service data.
Largest SMS 2003 Upgrade IT Consultant
Systems Management Server 2003 Technical Support
Microsoft Systems Management Server 2003 offers added functionality for change and configuration management of Windows-based networks via introducing Feature Packs. Feature Packs lower the overall administrative costs of managing and configuring software products by making it easier to install system images, control mobile computers, and operate management tools. In addition to alerting you about ways to save management expenses by deploying Microsoft SMS 2003 Feature Packs, Progent's consultants can help you plan and perform IT tasks involving areas that Feature Packs are designed to make more efficient. Progent's adoption and update services can minimize spending and reduce business disruption as you move to the latest operating systems and programs. Progent's wireless consulting experts can show you how to develop sensible procedures and standards to manage handheld computers and smart portable phones so your mobile workforce stays productive and secure. Progent's CISSP-certified consultants and CISM-certified security experts can help you develop a security plan that incorporates policies, processes and IT products to keep your IT computer system protected.
MOM Case Study
MOM Case Study
Before Progent's MOM-based solution, network issues were handled reactively, after workers were impacted by them. With the help of proactive, automated warnings and trend analyses created by MOM, Progent is now able to address network issues before they becomes serious enough to impact network uptime. Thanks to MOM, Progent can resolve looming problems before clients know that the problems exist. Progent supports MOM 2005 and MOM 2000 to deliver small business IT systems enterprise-class service continuity, security and performance.
24-7 OS X Technical Support Consultant
Mac Technical Support Specialists
Progent provides national online help and troubleshooting services for businesses who operate Apple Mac OS X networks or whose IT systems feature a mix of Apple macOS and Mac OS X with Microsoft Windows products. Progent's experts can provide Apple macOS and OS X users a variety of IT services such as desktop assistance, migration to the most recent version of Mac OS X from other earlier editions of macOS and Mac OS X, plus help with macOS and Mac OS X applications. Progent's specialists in Apple technology can also help your business with Apple iPhone and Apple iPad support, or moving to Apple's iCloud. Online IT help provides optimum leverage for your information technology budget by preserving user efficiency and limiting the time billed for computer repair services. Advanced online support tools and skilled service specialists and consultants allow Progent to handle most IT issues without wasting time and money by traveling to your location. In the vast majority of situations your network issues can be dealt with by telephone or via a combination of telephone support and remote connectivity. Progent can make available Cisco certified CCIE infrastructure engineers and CISA and CISM premier security professionals to help with the most difficult system issues.
Windows Server 2019 Windows Admin Center Consultants
After Hours Windows Server 2019 Storage Replica Technical Consultant
Progent's certified Windows Server 2019 consultants can help your organization to design and implement a cost-effective migration to Windows Server 2019 using your current deployment architecture or a new cloud-hosted or hybrid model. Microsoft Windows Server 2019 offers major improvements in scale, speed, manageability, virtualization, security and compliance, hybrid local/cloud deployments, resilience, and container support.
24-7 Windows Server 2012R2 Live Migration Support and Help
Consultant Services Microsoft Windows Server 2012R2
Progent's certified professionals can assist you to evaluate the benefits of Windows Server 2012 R2 for your organization, develop test environments and migration strategies, optimize your infrastructure for on-premises, multi-location, cloud-based, and hybrid environments, train your IT management, team, develop a corporate-wide security plan, streamline network administration, assist with creating applications, and generate and validate a DR/BC plan.
Fault Tolerant Interoffice Connectivity IT Consulting
On-site Technical Support Fault Tolerant Interoffice Connectivity
Progent's non-stop interoffice connectivity and fault tolerant system infrastructure consultants can help small companies achieve fault tolerant Interoffice connectivity through fully redundant networks featuring automatic failover. Progent's CCIE engineers can plan and implement fault tolerant Inter-office connections supported by zero-downtime EIGRP routers or non-stop OSPF configurations of Cisco routers. Progent can show you how redundant connectivity and transparent fail-over offers affordable non-stop interoffice networking.
Services Sodinokibi ransomware hot line
After Hours Ryuk ransomware hot line Professional
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help your business to contain the progress of an active ransomware breach. Call 800-462-8800
SQL Server Reporting Services Consultant Services
SQL Server Reporting Services Support
Progent's Microsoft certified professionals can offer small and medium size companies advanced Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis package that enables the rapid creation of advanced business applications that can give your business a competitive edge. SQL Server provides core support for XML and the ability to query over the Internet and beyond the firewall. In addition to providing consulting, support and problem solving services, Progent's SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity of your IT system. Progent can also help you upgrade from older editions of SQL Server to SQL Server 2005.
Windows Server 2022 upgrade Configuration
Windows Server 2022 Disaster Recovery Online Support
Progent's certified Windows Server 2022 consultants can assist your company to plan and carry out an efficient migration to Windows Server 2022 using an on-premises deployment architecture or a hybrid deployment model that combines cloud-hosted Windows Server Online with an on-site implementation of Windows Server 2022.
Cisco CCIE Remote Troubleshooting
Urgent Small Business IT Consulting Cisco VoIP
Progent's CCIE-certified networking experts have extensive experience helping Internet Service Providers to design, deploy, administer, optimize, and troubleshoot high-availability, scalable network solutions suitable for shared public networks.
Configuration ProSight Reporting Network Infrastructure Management
ProSight Reporting Infrastructure Monitoring Troubleshooting
ProSight Reporting is an expanding family of real-time reporting utilities created to integrate with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
