Crypto-Ransomware : Your Feared IT Catastrophe
Ransomware  Remediation ConsultantsRansomware has become an escalating cyber pandemic that represents an extinction-level danger for businesses unprepared for an assault. Different versions of ransomware such as CrySIS, CryptoWall, Locky, Syskey and MongoLock cryptoworms have been circulating for a long time and still cause harm. Newer strains of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, along with additional unnamed newcomers, not only encrypt on-line data files but also infiltrate all available system protection mechanisms. Files replicated to off-site disaster recovery sites can also be corrupted. In a vulnerable environment, it can render automated restoration impossible and effectively knocks the network back to zero.

Getting back programs and information after a crypto-ransomware event becomes a sprint against time as the targeted business tries its best to stop the spread and clear the virus and to resume enterprise-critical operations. Due to the fact that crypto-ransomware needs time to move laterally, attacks are often launched at night, when successful attacks tend to take longer to uncover. This multiplies the difficulty of promptly assembling and coordinating a knowledgeable response team.

Progent has a variety of help services for securing Edison organizations from crypto-ransomware penetrations. Among these are team education to help identify and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's AI-based threat protection to detect and suppress zero-day malware assaults. Progent in addition provides the services of experienced crypto-ransomware recovery consultants with the skills and commitment to reconstruct a breached system as rapidly as possible.

Progent's Ransomware Restoration Support Services
Soon after a ransomware event, sending the ransom in Bitcoin cryptocurrency does not provide any assurance that distant criminals will return the codes to unencrypt any of your data. Kaspersky ascertained that 17% of crypto-ransomware victims never recovered their data even after having paid the ransom, resulting in additional losses. The gamble is also very costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is significantly above the usual ransomware demands, which ZDNET estimated to be approximately $13,000 for smaller businesses. The alternative is to setup from scratch the mission-critical parts of your Information Technology environment. Without the availability of complete information backups, this requires a wide range of skills, professional project management, and the willingness to work non-stop until the recovery project is complete.

For twenty years, Progent has made available certified expert Information Technology services for businesses throughout the U.S. and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes consultants who have been awarded top certifications in foundation technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security engineers have garnered internationally-renowned certifications including CISA, CISSP, CRISC, and SANS GIAC. (See Progent's certifications). Progent also has experience in financial management and ERP application software. This breadth of experience affords Progent the capability to efficiently understand important systems and organize the remaining pieces of your Information Technology system after a crypto-ransomware penetration and rebuild them into a functioning network.

Progent's recovery team of experts deploys best of breed project management tools to orchestrate the sophisticated restoration process. Progent knows the importance of acting swiftly and together with a customer's management and IT resources to prioritize tasks and to get essential systems back on-line as soon as possible.

Case Study: A Successful Ransomware Penetration Recovery
A business escalated to Progent after their organization was attacked by the Ryuk crypto-ransomware. Ryuk is believed to have been developed by North Korean state criminal gangs, possibly adopting techniques leaked from America's National Security Agency. Ryuk targets specific businesses with limited tolerance for disruption and is among the most lucrative versions of ransomware. Headline targets include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a small manufacturer located in Chicago with about 500 workers. The Ryuk intrusion had shut down all business operations and manufacturing capabilities. Most of the client's data protection had been directly accessible at the start of the intrusion and were damaged. The client was actively seeking loans for paying the ransom (in excess of $200K) and hoping for good luck, but in the end engaged Progent.

"I can't speak enough about the care Progent gave us throughout the most fearful time of (our) businesses existence. We had little choice but to pay the cybercriminals if it wasn't for the confidence the Progent group provided us. The fact that you were able to get our messaging and key applications back into operation in less than five days was incredible. Each expert I talked with or e-mailed at Progent was urgently focused on getting us back on-line and was working 24 by 7 to bail us out."

Progent worked hand in hand the client to rapidly identify and prioritize the mission critical services that had to be recovered to make it possible to restart business functions:

  • Active Directory
  • Email
  • Accounting/MRP
To start, Progent adhered to ransomware penetration response best practices by halting lateral movement and performing virus removal steps. Progent then began the process of restoring Microsoft Active Directory, the heart of enterprise environments built upon Microsoft Windows Server technology. Microsoft Exchange Server messaging will not function without Active Directory, and the customer's financials and MRP software leveraged Microsoft SQL, which depends on Windows AD for security authorization to the databases.

Within 2 days, Progent was able to re-build Windows Active Directory to its pre-attack state. Progent then performed setup and storage recovery of essential systems. All Exchange Server ties and attributes were intact, which facilitated the restore of Exchange. Progent was also able to collect local OST files (Microsoft Outlook Offline Data Files) on team PCs to recover email messages. A not too old offline backup of the client's accounting/MRP software made it possible to restore these required services back servicing users. Although significant work remained to recover fully from the Ryuk damage, essential services were recovered quickly:

"For the most part, the production line operation showed little impact and we did not miss any customer orders."

Over the next couple of weeks key milestones in the recovery process were accomplished in tight collaboration between Progent engineers and the client:

  • Self-hosted web applications were brought back up without losing any data.
  • The MailStore Exchange Server exceeding four million historical messages was spun up and accessible to users.
  • CRM/Customer Orders/Invoices/Accounts Payable/AR/Inventory capabilities were completely functional.
  • A new Palo Alto Networks 850 security appliance was installed and configured.
  • Most of the user desktops and notebooks were being used by staff.

"Much of what happened in the initial days is nearly entirely a haze for me, but I will not forget the care each and every one of your team accomplished to help get our business back. I've been working together with Progent for the past 10 years, maybe more, and every time Progent has outperformed my expectations and delivered. This event was a testament to your capabilities."

A likely company-ending catastrophe was avoided due to results-oriented experts, a wide spectrum of subject matter expertise, and close teamwork. Although in analyzing the event afterwards the ransomware virus penetration detailed here should have been blocked with up-to-date cyber security technology and recognized best practices, user and IT administrator training, and appropriate incident response procedures for information backup and keeping systems up to date with security patches, the fact is that government-sponsored criminal cyber gangs from China, North Korea and elsewhere are tireless and will continue. If you do get hit by a ransomware incident, feel confident that Progent's roster of professionals has extensive experience in ransomware virus defense, mitigation, and data disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (along with others who were involved), thanks very much for letting me get rested after we made it over the most critical parts. Everyone did an amazing effort, and if anyone is visiting the Chicago area, a great meal is on me!"

Download the Ransomware Removal Case Study Datasheet
To read or download a PDF version of this ransomware incident report, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting in Edison
For ransomware cleanup expertise in the Edison area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Progent is seeking a variety of full-time employees including solutions-driven MCSEs; system experts with Cisco CCDP or CCIE certification; and specialists in fault-tolerant network design with experience in mobile connectivity, wireless networking, high-availability environments, disaster recovery solutions, data protection, and VMware technology. Progent is also seeking workstation support experts, remote service professionals, and CISSP or CISA certified security professionals. We are also hiring experienced managers who can operate effectively in Progent's dynamic, virtual office environment. Progent contracts freelance consultants who have proven expertise and working background in crucial IT areas beyond our primary technical concentration. Progent's Experts Team employs independent consultants who offer advice and development support for strategic applications such as MRP, Enterprise Resource Planning, or CRM; have deep expertise with popular operating systems such as Linux, Apple OS, or Solaris, or can provide world-class skills in areas such as telecommunications, web development, Electronic Data Interchange, eCommerce, or database management. Independent contractors premier by Progent cooperate with our in-house consultants to provide end-to-end solutions for small and midsize business networks.

  • Small Business 100 Access Point Setup and Support Remote Support Small Business 500 Access Point
  • Small Business Business Computer Server Companies Small Business Small Business Networking
  • Small Business WiFi Site Surveys IT Consulting Companies Small Business Ransomware Recovery Network Consulting Services
  • Small Office Online Support Services Consultancies Small Business

  • MRTG for Linux Consultant
    Remote Technical Support Nagios

    Network monitoring ordinarily consists of tracking a network's resource usage in order to uncover throughput bottlenecks or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free monitoring tools that run under Linux and can be deployed to monitor multi-OS environments where Linux and Windows operate together. Progent's system support engineers can help you use both these tools to tune and repair your network. Progent's UNIX consulting professionals provide small companies and programmers assistance with administering and servicing UNIX and Linux systems that work with Windows-based products.

  • Spora ransomware hot line Consultant Services Dharma ransomware hot line Specialists

  • Online Support SCDPM 2012 Security
    24-7 SCDPM 2012 Security IT Consulting

    Progent's Microsoft-certified consultants offer remote or onsite expertise to assist businesses of any size to plan, implement, manage, and repair a backup/restore system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to upgrade from earlier versions of Data Protection Manager or from another backup platform, and Progent can integrate your SCDPM 2012 implementation for onsite, cloud-based, or hybrid datacenters. Progent can provide occasional support for fixing particularly challenging issues, or full project management support. Progent's consultants can also help you to design Data Protection Manager into an enterprise-class disaster recovery plan.

  • Sun Solaris Migration Consulting Solaris to Windows Migration Consulting

  • Online Technical Support Hornetsecurity Altaro VM Backup Disaster Recovery
    Altaro VM Backup Testing Technology Consulting

    Altaro VM Backup from Hornetsecurity offers small organizations a reliable and budget-friendly platform for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in local, remote, multi-site, and cloud environments and also supports low-cost backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of online or onsite consulting services to help you to design, deploy, manage and troubleshoot a comprehensive backup and disaster recovery solution based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/recovery service powered by on Altaro VM Backup technology.

  • Sun Solaris Network Consultants UNIX Engineer

  • SIP Trunk Failover Computer Consultant
    Cisco SIP Trunking Setup and Support

    Progent's Cisco-certified SIP integration consultants can assist your business to plan, deploy, manage, debug and enhance Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE-connected IP PSTN trunks and can provide affordable online or on-premises support to help you to migrate smoothly to a modern unified communications ecosystem that delivers fast ROI. Progent's certified Microsoft collaboration experts can assist you to configure connections between Cisco's CUBE SBC and Microsoft's rich media applications such as Skype for Business Server and Lync for access to a SIP PSTN trunk.

  • 24-Hour Edison WannaCry Ransomware System-Rebuild Edison-Somerset, NJ
  • Support Company Mid-sized Office Mid-size Office Network Support Technician
  • Suse Linux, Solaris, UNIX Help and Support Edison NJ, U.S.A. Ubuntu Linux, Sun Solaris, UNIX Configuration Edison-Princeton, NJ, United States

  • SCDPM 2012 and Azure Network Consultant
    24/7 SCDPM 2012 and Exchange DAGs Network Consultants

    Progent's Microsoft-certified consultants offer remote or onsite support to assist businesses of any size to plan, deploy, administer, and repair a backup solution based on System Center 2012 Data Protection Manager. Progent's consultants can assist you to migrate from older versions of Data Protection Manager or from a different backup/recovery platform, and Progent can integrate your Data Protection Manager implementation for on premises, cloud-based, or hybrid datacenters. Progent offers as-needed support for fixing particularly challenging issues, or comprehensive project management support. Progent can also assist your business to incorporate SCDPM 2012 into a comprehensive disaster recovery strategy.

  • Technology Professional Ubiquiti UniFi XG AP WiFi access points Biggest Ubiquiti UniFi WiFi access point Technology Professional

  • After Hours Support Team Penetration Testing
    WiFi Site Surveys Outsourcing Companies

    Progent applies no startup charge and requires no monthly commitment for support services provided during regular working hours. Progent's small granularity does away with big bills for quick fixes so you will not be tempted to permit less critical problems to fester. .

  • Technology Support Microsoft SQL Server Edison-Mercer County, New Jersey Microsoft SQL 2014 Small Business Network Support Edison-Mercer County
  • Teleworker Cybersecurity Technical Support Services At Home Workforce Endpoint Security Online Consulting
  • Top Ranked Edison Crypto-Ransomware Ryuk Vulnerability Report Edison-Piscataway, NJ Top Rated Edison Crypto-Ransomware Ryuk Preparedness Report Edison New Jersey
  • Top Rated Application Consulting MS Dynamics NAV Microsoft Dynamics NAV ERP IT Consulting
  • Top Rated Technology Professional Network Health Check ProSight Network Health Reports Professional
  • UNIX with Windows Professional Windows, UNIX, Solaris Consultants
  • Upgrade Help MySQL database Services MySQL DBA
  • Urgent Computer Support Consultant Small Business Small Business Consultancy Services Company
  • VirtualPC for macOS Specialist Microsoft Virtual PC for Mac Network Consultants
  • WiFi Site Surveys Design Company Penetration Testing Network Documentation
  • Windows 2012 R2 Clustering Consultant Failover Cluster Manager Windows Server 2012 Setup and Support
  • Windows 7 Backup and Restore Computer Consultant Onsite Technical Support Microsoft Windows 7 Upgrade
  • Windows Server 2012 R2 Cloud Specialists Microsoft Certified Support Windows Server 2012R2 Virtual Fibre Channel
  • Windows and UNIX Consultants Help and Support UNIX with Windows
  • Edison Netwalker Crypto-Ransomware System-Restore Edison
  • Wireless Security Inventory Consulting Network Security Scan Consulting
  • Work at Home Cloud Integration Computer Engineer Help and Support Offsite Workers Cloud Integration
  • Work at Home Employees Edison Guidance - Backup Systems Expertise Edison-Mercer County Offsite Workforce Edison Consultants - Backup/Restore Solutions Consulting and Support Services Edison-Middlesex County, New Jersey
  • Work from Home Helpdesk Online Support Work at Home Helpdesk Consultant
  • ransomware cleanup and file restore Services Consultant Nephilim ransomware recovery

  • 24-Hour Consultants Network Management Outsourcing for Small Businesses
    Consulting Services IT Management Outsourcing

    Progent's ProSight portfolio of managed IT services are geared to offer organizations who maintain small in-house network support staffs with affordable access to world-class management tools and consulting experts. Benefits of the ProSight catalog of managed services include fixed IT management expenses, smart automation of routine management processes, continual absorption of the latest information technology, smooth migration from legacy technology to current solutions, close fit between information technology with strategic goals, access to veteran IT experts, and freeing up management to concentrate on business issues instead of ever-changing computer technology.

  • ransomware defense checkup Consulting Services Technology Professional Hermes ransomware protection and recovery

  • ProSight Ransomware Recovery Configuration
    Virus Recovery Specialists

    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology from SentinelOne to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the complete malware attack progression including filtering, detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks.

  • wireless IP phones and Meraki APs Engineer Integration Services wireless VoIP phones and Meraki APs

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