Ransomware : Your Worst IT Disaster
Crypto-Ransomware  Recovery ConsultantsRansomware has become a modern cyberplague that poses an extinction-level threat for businesses poorly prepared for an assault. Versions of crypto-ransomware such as Reveton, WannaCry, Bad Rabbit, SamSam and MongoLock cryptoworms have been replicating for a long time and still cause destruction. More recent variants of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Lockbit and Egregor, plus more unnamed newcomers, not only encrypt online critical data but also infiltrate most accessible system restores and backups. Files replicated to off-site disaster recovery sites can also be corrupted. In a poorly architected data protection solution, this can render any recovery impossible and basically knocks the network back to square one.

Retrieving services and data after a ransomware outage becomes a sprint against the clock as the targeted business tries its best to contain the damage and cleanup the crypto-ransomware and to resume business-critical activity. Due to the fact that ransomware requires time to spread, penetrations are usually launched at night, when penetrations are likely to take more time to uncover. This compounds the difficulty of promptly mobilizing and orchestrating an experienced response team.

Progent offers a variety of services for protecting Edison enterprises from ransomware penetrations. Among these are team member training to become familiar with and avoid phishing scams, ProSight Active Security Monitoring for remote monitoring and management, in addition to installation of next-generation security appliances with artificial intelligence capabilities to quickly discover and disable day-zero threats. Progent also offers the assistance of seasoned ransomware recovery consultants with the talent and commitment to re-deploy a breached environment as soon as possible.

Progent's Ransomware Restoration Help
Subsequent to a ransomware event, sending the ransom demands in Bitcoin cryptocurrency does not ensure that criminal gangs will provide the needed keys to decipher any or all of your files. Kaspersky Labs determined that 17% of ransomware victims never restored their files after having paid the ransom, resulting in additional losses. The gamble is also costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the typical ransomware demands, which ZDNET determined to be in the range of $13,000 for small organizations. The alternative is to re-install the mission-critical parts of your Information Technology environment. Absent the availability of full information backups, this requires a wide complement of skill sets, professional project management, and the willingness to work continuously until the job is completed.

For twenty years, Progent has provided professional IT services for businesses across the US and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes consultants who have attained top industry certifications in foundation technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity specialists have garnered internationally-renowned industry certifications including CISM, CISSP, ISACA CRISC, and GIAC. (See Progent's certifications). Progent also has experience in accounting and ERP applications. This breadth of expertise provides Progent the skills to rapidly determine important systems and consolidate the remaining pieces of your IT system following a ransomware event and configure them into an operational network.

Progent's recovery group uses best of breed project management systems to coordinate the sophisticated restoration process. Progent understands the importance of working rapidly and together with a customerís management and Information Technology team members to prioritize tasks and to put key services back on line as soon as possible.

Client Story: A Successful Crypto-Ransomware Attack Recovery
A small business contacted Progent after their network system was taken over by the Ryuk ransomware virus. Ryuk is thought to have been deployed by North Korean government sponsored criminal gangs, suspected of using approaches leaked from the United States NSA organization. Ryuk targets specific organizations with little or no tolerance for operational disruption and is one of the most profitable incarnations of ransomware malware. Headline targets include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a small manufacturing business based in Chicago and has about 500 employees. The Ryuk intrusion had disabled all business operations and manufacturing processes. The majority of the client's data backups had been on-line at the beginning of the intrusion and were damaged. The client was evaluating paying the ransom (exceeding $200,000) and praying for the best, but in the end utilized Progent.


"I canít thank you enough about the care Progent gave us throughout the most fearful period of (our) companyís existence. We would have paid the cyber criminals if it wasnít for the confidence the Progent team afforded us. The fact that you could get our messaging and essential applications back into operation in less than a week was incredible. Each staff member I spoke to or messaged at Progent was amazingly focused on getting us working again and was working at all hours on our behalf."

Progent worked with the customer to rapidly understand and prioritize the essential elements that needed to be restored to make it possible to restart business operations:

  • Active Directory (AD)
  • Exchange Server
  • Accounting and Manufacturing Software
To start, Progent followed AV/Malware Processes event mitigation industry best practices by halting lateral movement and removing active viruses. Progent then started the steps of rebuilding Windows Active Directory, the core of enterprise networks built upon Microsoft Windows Server technology. Microsoft Exchange Server messaging will not work without Active Directory, and the client's MRP software leveraged Microsoft SQL, which requires Active Directory services for security authorization to the data.

In less than 2 days, Progent was able to rebuild Active Directory to its pre-attack state. Progent then performed reinstallations and storage recovery on key systems. All Microsoft Exchange Server ties and attributes were intact, which greatly helped the rebuild of Exchange. Progent was also able to collect non-encrypted OST files (Outlook Email Off-Line Data Files) on user desktop computers in order to recover mail messages. A not too old offline backup of the client's accounting/ERP software made them able to restore these essential programs back online for users. Although significant work still had to be done to recover fully from the Ryuk virus, critical systems were restored rapidly:


"For the most part, the manufacturing operation survived unscathed and we delivered all customer shipments."

Over the next month critical milestones in the recovery project were accomplished through close collaboration between Progent consultants and the customer:

  • Self-hosted web sites were restored with no loss of information.
  • The MailStore Exchange Server exceeding 4 million archived messages was brought online and accessible to users.
  • CRM/Product Ordering/Invoicing/Accounts Payable (AP)/AR/Inventory Control functions were 100 percent functional.
  • A new Palo Alto Networks 850 firewall was installed and configured.
  • Ninety percent of the user PCs were fully operational.

"A lot of what went on in the early hours is nearly entirely a fog for me, but our team will not forget the commitment all of you accomplished to help get our company back. Iíve utilized Progent for at least 10 years, possibly more, and each time Progent has outperformed my expectations and delivered. This situation was a stunning achievement."

Conclusion
A probable company-ending disaster was dodged through the efforts of dedicated professionals, a broad spectrum of subject matter expertise, and tight teamwork. Although in analyzing the event afterwards the crypto-ransomware penetration detailed here would have been disabled with up-to-date cyber security technology and recognized best practices, user and IT administrator education, and well designed security procedures for data backup and proper patching controls, the reality is that state-sponsored hackers from Russia, North Korea and elsewhere are relentless and are not going away. If you do fall victim to a crypto-ransomware virus, remember that Progent's team of professionals has proven experience in crypto-ransomware virus blocking, cleanup, and data restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were contributing), thanks very much for making it so I could get rested after we made it past the initial push. Everyone did an fabulous job, and if anyone that helped is visiting the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer story, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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    Microsoft Dynamics Business Central (previously, formerly} branded Microsoft Dynamics NAV and Navision) provides SMBs a single soultions for financial management, inventory, operations, project management, purchasing, sales, demand forecasting, and advanced reporting. Progent's Dynamics 365 Business Central experts can help company to manage your older Dynamics NAV environment or migrate efficiently to a cloud-hosted, on-premises, or hybrid deployment model.

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    For medium-size companies who need IT consulting services, Progent offers an array of options including local help, on-line support, phone-based Call Center, 24x7 support with remote system monitoring, temporary staff augmentation, business relocation services, application programming, and expert consulting. For medium-size businesses in California or other areas serviced by Progent's field engineers, Progent provides professional on-premises support for solving technical problems quickly and economically.

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    Amazon Marketplace Web Service is a collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating key sales functions including listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales, merchants can broaden their market, reduce their cost of sales, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service developers can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring so you can cut development time and get to market quickly.

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    Progent's certified Windows Server 2019 consultants can assist your organization to design and implement a cost-effective migration to Windows Server 2019 using existing deployment architecture or a new cloud-based or hybrid deployment model. Windows Server 2019 delivers major enhancements in scale, speed, ease of management, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud integration, availability, and Linux support.

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    Progentís Disaster Recovery/Business Continuity (DR/BC) specialists have in-depth backgrounds helping small organizations to reduce system downtime by offering affordable remote consulting support for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network architecture, data backup and restore solutions, and transparent system maintenance. Progentís business continuity consultants can help your company to develop and test an efficient business continuity plan that aligns with your business needs and IT budget. Progentís disaster recovery specialists can help you to architect, implement, and manage resilient technologies including redundant Internet connectivity, virtualization, clustering, network load balancing, continual off-site backup, and multi-location data centers.

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    Progent can provide fast online access to Cisco-certified CCIE network infrastructure experts. Progent's CCIE engineers can connect to your network using powerful remote diagnostic tools to deliver fast and economical troubleshooting and repair of urgent network infrastructure problems.

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    Progent's CCIE-certified networking experts can provide high-level support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability systems.

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    SQL Server 2000 is a complete, web-aware database and data analysis solution that opens the door to the fast creation of a new generation of enterprise-class applications that can give your company a critical competitive advantage. Microsoft SQL Server 2000 provides built-in support for XML and the ability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of work helping with Microsoft technology, assures you success in planning, deploying and managing Microsoft SQL Server applications that are well connected with other applications based on Microsoft's .NET platform.

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    Progent is a leader in affordably providing world-class network help to small companies. Progent's success in addressing the network support requirements of the chronically underserviced small business sector is the combined result of major technical and operational breakthroughs that have eliminated a great deal of the conventional costs out of administering IT service, injected unmatched technical skill into the IT service mechanism, and dramatically accelerated the solution cycle.

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    Progent's Microsoft engineers can provide affordable remote support and development services to assist you to design, implement, administer, and maintain SharePoint 2010 installations that can include web pages able to function as intranets, extranets, document management tools, blogs, data marts, business analytics, enterprise search engines, workflows, and other tools to promote and enhance teamwork. Progent can help you integrate SharePoint 2010 with Microsoft SQL Server and with third-party databases as well as with Microsoft's familiar office productivity applications like Excel, Word, Outlook, and Project. Progent can assist you to upgrade from previous versions of SharePoint or adapt a mix of web applications into a consolidated and easily managed SharePoint 2010 solution.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to deliver centralized management and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter.

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    Progent offers three basic kinds of Contact Center support including Microsoft Helpdesk Outsourcing Services, Virtual Helpdesk Services, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft experts offers your customers easy access to a reliable technical resource with years of experience delivering phone support and online repair for IT systems based on Microsoft products. Progent's concentration is on giving the support Call Center a positive reputation as a solid contributor to business performance. Progent's goal is to fix rather than merely report problems.

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    Progent practices information transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent has little competition. Small companies who utilize familiar independent consultants or who maintain internal support staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more reliable, secure, and efficient.

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    Progent can assist small and mid-size companies to design, configure, verify and maintain backup/restore solutions for work-from-home employees.

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    Progent's Microsoft-certified experts can deliver a range of technical services to help companies of all sizes to deploy, manage, and support networks that incorporate workstations, laptops, tablets, or smartphones based on Windows 8.1. For larger organizations, Progent's senior project management consultants can assist to set up test labs to evaluate Windows 8.1 and develop and implement Windows 8.1 deployment plans based on leading practices.

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    Progentís Microsoft certified professionals can provide small and mid-sized businesses expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, web-ready database and data analysis package that enables the rapid creation of enterprise-class business applications that offer your company a competitive edge. SQL Server provides built-in support for XML and the ability to query over the Internet and beyond the corporate firewall. In addition to offering consulting, maintenance and problem solving services, Progentís SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity and profitability of your information system. Progent can also help you upgrade from older editions of Microsoft SQL Server to SQL Server 2005.

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    Progent's Microsoft-certified consultants can assist your company to assess the benefits of Lync Server 2010 for your business and can assist you to design and execute a rollout of Microsoft Lync Server that unifies the administration of IM and Presence and increases the output of your in-house employees, at-home workers, and smartphone users. Progent can in addition help your company to carry out an efficient migration to Lync Server 2010 from Microsoft Office Communications Server or from Live Communications Server, interface Microsoft Lync Server with Microsoft Exchange, SharePoint Server, and SQL Server, show you how you can use Microsoft Lync Server to improve the team-computing functions of Microsoft Office programs, and offer online seminars and ongoing support for Microsoft Lync and other Microsoft products.

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    Progent's pricing policy is to charge for online support and on-site help by the minute. Consequently, you pay just for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for support services provided during regular working hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's small granularity does away with big invoices for fast repairs so you won't be tempted to allow minor problems to fester.

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    Progent can assist you in any and all facets of your migration to Microsoft Exchange 2016 such as planning HA infrastructure for a local, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V strategy; determining storage requirements for your virtual machines (VMs), databases and logs; configuring hardware load balancing for fault-tolerant CAS services; planning, building and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web.

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    Progent's certified consultants can assist you to assess the business value of Windows Server 2012 R2 for your company, develop pilot environments and rollout plans, tune your network infrastructure for local, multi-site, cloud-based, and partial-cloud environments, educate your IT management, staff, develop a corporate-wide security plan, automate IT administration, help with application development, and generate and validate a disaster recovery/business continuity plan.

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