Ransomware : Your Feared Information Technology Catastrophe
Crypto-Ransomware  Remediation ExpertsRansomware has become a too-frequent cyberplague that poses an enterprise-level threat for businesses poorly prepared for an assault. Different iterations of crypto-ransomware such as CryptoLocker, Fusob, Bad Rabbit, NotPetya and MongoLock cryptoworms have been running rampant for a long time and continue to inflict harm. Modern versions of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, along with daily as yet unnamed viruses, not only do encryption of online information but also infect all configured system backup. Data synchronized to the cloud can also be rendered useless. In a vulnerable system, this can render any restoration useless and effectively knocks the network back to square one.

Getting back on-line applications and data following a ransomware outage becomes a race against the clock as the victim fights to contain and clear the ransomware and to restore business-critical operations. Since ransomware needs time to spread, penetrations are usually sprung during nights and weekends, when penetrations are likely to take longer to notice. This compounds the difficulty of quickly marshalling and orchestrating an experienced response team.

Progent has an assortment of services for securing Edison enterprises from ransomware penetrations. These include team member training to help recognize and avoid phishing scams, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's AI-based cyberthreat protection to detect and disable day-zero malware attacks. Progent also can provide the assistance of experienced ransomware recovery engineers with the track record and perseverance to rebuild a compromised network as quickly as possible.

Progent's Ransomware Recovery Support Services
Following a ransomware attack, sending the ransom in Bitcoin cryptocurrency does not ensure that criminal gangs will provide the needed keys to decipher any or all of your data. Kaspersky Labs estimated that 17% of ransomware victims never recovered their information after having paid the ransom, resulting in additional losses. The gamble is also costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is significantly higher than the usual ransomware demands, which ZDNET determined to be in the range of $13,000 for smaller businesses. The fallback is to piece back together the vital elements of your Information Technology environment. Absent the availability of full data backups, this requires a wide complement of IT skills, well-coordinated team management, and the willingness to work continuously until the recovery project is over.

For decades, Progent has made available certified expert Information Technology services for businesses across the US and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes engineers who have been awarded top industry certifications in key technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity consultants have earned internationally-renowned industry certifications including CISM, CISSP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has expertise in financial management and ERP software solutions. This breadth of expertise gives Progent the ability to knowledgably understand necessary systems and re-organize the remaining parts of your computer network system following a ransomware penetration and assemble them into a functioning system.

Progent's recovery team of experts has powerful project management tools to coordinate the complex recovery process. Progent understands the importance of working quickly and in concert with a client's management and IT resources to prioritize tasks and to get essential services back online as fast as possible.

Customer Case Study: A Successful Ransomware Attack Recovery
A customer engaged Progent after their network system was crashed by Ryuk ransomware. Ryuk is generally considered to have been created by North Korean state cybercriminals, possibly using algorithms leaked from the U.S. National Security Agency. Ryuk targets specific businesses with little or no room for operational disruption and is among the most lucrative examples of ransomware. Well Known victims include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturer based in Chicago with around 500 staff members. The Ryuk penetration had disabled all company operations and manufacturing capabilities. Most of the client's data backups had been online at the start of the intrusion and were eventually encrypted. The client was evaluating paying the ransom demand (exceeding two hundred thousand dollars) and hoping for the best, but in the end engaged Progent.

"I can't say enough about the help Progent gave us throughout the most fearful period of (our) businesses life. We would have paid the cyber criminals if it wasn't for the confidence the Progent team afforded us. That you could get our e-mail and critical servers back online faster than a week was something I thought impossible. Each person I worked with or texted at Progent was totally committed on getting us back online and was working 24/7 on our behalf."

Progent worked with the client to quickly assess and assign priority to the mission critical applications that needed to be restored in order to resume business functions:

  • Active Directory (AD)
  • Email
  • Accounting/MRP
To start, Progent followed ransomware incident response best practices by isolating and disinfecting systems. Progent then started the task of rebuilding Microsoft Active Directory, the core of enterprise systems built upon Microsoft technology. Microsoft Exchange Server messaging will not operate without Active Directory, and the businesses' financials and MRP system utilized SQL Server, which requires Windows AD for security authorization to the information.

Within two days, Progent was able to rebuild Windows Active Directory to its pre-attack state. Progent then helped perform reinstallations and hard drive recovery of essential servers. All Exchange Server ties and configuration information were intact, which greatly helped the restore of Exchange. Progent was able to find non-encrypted OST files (Outlook Offline Folder Files) on various desktop computers in order to recover email messages. A not too old offline backup of the client's accounting/MRP systems made it possible to return these essential programs back available to users. Although a lot of work was left to recover fully from the Ryuk damage, critical services were recovered quickly:

"For the most part, the production manufacturing operation did not miss a beat and we delivered all customer deliverables."

Throughout the next couple of weeks key milestones in the recovery project were completed in close collaboration between Progent engineers and the customer:

  • In-house web sites were returned to operation without losing any information.
  • The MailStore Microsoft Exchange Server exceeding 4 million historical messages was restored to operations and available for users.
  • CRM/Customer Orders/Invoices/AP/Accounts Receivables (AR)/Inventory functions were 100 percent functional.
  • A new Palo Alto Networks 850 firewall was set up.
  • Most of the user desktops and notebooks were functioning as before the incident.

"So much of what went on those first few days is mostly a blur for me, but we will not soon forget the commitment each and every one of the team accomplished to give us our company back. I have been working with Progent for the past ten years, possibly more, and each time Progent has outperformed my expectations and delivered. This time was a life saver."

A probable business-killing catastrophe was dodged with top-tier professionals, a broad range of knowledge, and close teamwork. Although in post mortem the ransomware virus penetration described here could have been identified and blocked with up-to-date security technology and security best practices, user and IT administrator education, and well thought out security procedures for information backup and keeping systems up to date with security patches, the reality is that state-sponsored cybercriminals from Russia, China and elsewhere are relentless and are not going away. If you do get hit by a crypto-ransomware virus, feel confident that Progent's roster of professionals has proven experience in crypto-ransomware virus blocking, remediation, and file restoration.

"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (and any others that were involved), thank you for making it so I could get some sleep after we got over the initial push. All of you did an amazing job, and if any of your team is in the Chicago area, a great meal is my treat!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this ransomware incident report, click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Expertise in Edison
For ransomware system restoration consulting services in the Edison area, phone Progent at 800-462-8800 or visit Contact Progent.

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  • Windows Server 2012 R2 Network Administration Edison-Princeton Windows Server 2016 Configuration

  • Systems Management Server 2003 Professional
    Systems Management Server Remote Support Services

    Microsoft Systems Management Server provides extra functionality for change and configuration management of Windows-powered networks via introducing Feature Packs. Feature Packs lower the net administrative costs of managing and configuring software products by making it easier to install system images, manage mobile computers, and operate management tools. In addition to alerting you about techniques to save management expenses by deploying Microsoft SMS 2003 Feature Packs, Progent's consultants can show you how to plan and perform IT tasks involving areas that Feature Packs are intended to make more efficient. Progent's adoption and update services can lower cost and eliminate business disruption as you transition to the latest operating systems and programs. Progent's wireless engineers can help you define sensible processes and standards to manage PDAs and smart portable phones so your mobile workforce stays efficient and secure. Progent's CISSP-certified consultants and CISM-certified security experts can show you how to develop a security strategy that includes policies, processes and technologies to keep your IT computer system protected.

  • Windows Server 2012R2 Active Directory Consulting Computer Engineer Windows Server 2012R2 Clustering
  • 24/7 Edison Sodinokibi Ransomware Cleanup Edison-Middlesex County, NJ
  • Windows Server 2019 Storage Replica Remote Support Services Microsoft Certified Engineer Windows Server 2019 Storage Spaces Direct
  • Windows Server 2022 Encrypted Networks Technology Professional Windows Server 2022 Hyper-V IT Services
  • Windows Small Business Server 2008 Specialist Professionals Microsoft Windows Small Business Server 2008

  • Services Solaris with Windows
    Award Winning Solaris with Windows Consulting Services

    Progent can assist you to plan and execute an efficient migration from a UNIX-powered information system to a network based on Microsoft Windows and suited for supporting Microsoft's familiar office productivity products, commercial applications, and software development platforms. Progent's UNIX, Windows and Cisco engineers and application specialists can assist you to preserve your data and reduce business disruption by developing an efficient migration plan that protects your existing investments in UNIX application and technology. UNIX-to-Windows migration consulting expertise offered by Progent include evaluation of existing environment, migration planning and validation, Microsoft Exchange migration support, data and application software transition, and server and media transition and consolidation.

  • macOS VPN Professionals Integration macOS Security Audits

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