Ransomware : Your Crippling IT Disaster
Ransomware  Remediation ConsultantsRansomware has become a too-frequent cyber pandemic that poses an enterprise-level danger for businesses unprepared for an attack. Multiple generations of ransomware such as CrySIS, Fusob, Locky, Syskey and MongoLock cryptoworms have been replicating for years and continue to inflict havoc. More recent variants of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, along with frequent as yet unnamed newcomers, not only encrypt on-line files but also infect any accessible system protection mechanisms. Data synchronized to off-site disaster recovery sites can also be rendered useless. In a poorly architected environment, this can render any restore operations hopeless and basically sets the network back to zero.

Retrieving programs and data following a ransomware event becomes a race against the clock as the targeted organization tries its best to contain the damage and cleanup the virus and to restore enterprise-critical activity. Due to the fact that ransomware needs time to spread, attacks are frequently launched on weekends and holidays, when attacks tend to take more time to discover. This compounds the difficulty of rapidly mobilizing and organizing a capable mitigation team.

Progent has a range of solutions for protecting Edison organizations from ransomware events. These include team member training to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's AI-based cyberthreat protection to discover and extinguish zero-day malware attacks. Progent also can provide the assistance of seasoned crypto-ransomware recovery consultants with the talent and commitment to reconstruct a compromised environment as soon as possible.

Progent's Ransomware Recovery Help
Soon after a crypto-ransomware event, sending the ransom in cryptocurrency does not provide any assurance that cyber criminals will provide the keys to unencrypt any or all of your data. Kaspersky Labs ascertained that seventeen percent of ransomware victims never recovered their files after having sent off the ransom, resulting in increased losses. The risk is also very costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the usual ransomware demands, which ZDNET estimated to be approximately $13,000 for smaller businesses. The other path is to re-install the essential components of your IT environment. Without the availability of full system backups, this requires a broad complement of IT skills, well-coordinated project management, and the willingness to work continuously until the job is completed.

For twenty years, Progent has provided expert IT services for companies throughout the US and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes professionals who have attained advanced certifications in important technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security specialists have garnered internationally-renowned certifications including CISM, CISSP-ISSAP, CRISC, and GIAC. (Visit Progent's certifications). Progent also has experience in accounting and ERP applications. This breadth of experience provides Progent the ability to knowledgably determine important systems and consolidate the surviving components of your Information Technology environment after a ransomware penetration and configure them into a functioning system.

Progent's recovery team of experts has best of breed project management applications to orchestrate the complex restoration process. Progent knows the urgency of acting rapidly and in concert with a client's management and IT resources to assign priority to tasks and to get essential services back on-line as fast as possible.

Business Case Study: A Successful Ransomware Intrusion Recovery
A small business contacted Progent after their network system was crashed by the Ryuk crypto-ransomware. Ryuk is thought to have been developed by Northern Korean state criminal gangs, suspected of using approaches exposed from America's National Security Agency. Ryuk seeks specific organizations with limited ability to sustain operational disruption and is among the most profitable examples of crypto-ransomware. Major targets include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a regional manufacturing business based in Chicago and has around 500 workers. The Ryuk attack had shut down all company operations and manufacturing processes. Most of the client's backups had been online at the start of the intrusion and were eventually encrypted. The client considered paying the ransom (exceeding $200K) and hoping for good luck, but in the end reached out to Progent.

"I can't say enough in regards to the help Progent gave us throughout the most fearful period of (our) company's life. We may have had to pay the cyber criminals behind the attack except for the confidence the Progent experts afforded us. That you could get our e-mail system and important servers back sooner than 1 week was beyond my wildest dreams. Every single expert I interacted with or communicated with at Progent was hell bent on getting us working again and was working day and night to bail us out."

Progent worked with the customer to quickly understand and assign priority to the key services that needed to be restored in order to resume company functions:

  • Microsoft Active Directory
  • Microsoft Exchange
  • Accounting and Manufacturing Software
To start, Progent adhered to AV/Malware Processes incident response best practices by isolating and disinfecting systems. Progent then initiated the task of rebuilding Active Directory, the core of enterprise environments built on Microsoft Windows technology. Microsoft Exchange email will not operate without AD, and the customer's financials and MRP applications leveraged Microsoft SQL Server, which needs Active Directory for access to the information.

Within two days, Progent was able to restore Active Directory to its pre-penetration state. Progent then charged ahead with setup and storage recovery of essential servers. All Exchange Server ties and configuration information were intact, which accelerated the restore of Exchange. Progent was able to find non-encrypted OST data files (Outlook Email Offline Folder Files) on team PCs to recover email data. A not too old offline backup of the businesses accounting/ERP systems made it possible to recover these essential services back on-line. Although major work was left to recover totally from the Ryuk virus, core systems were restored quickly:

"For the most part, the production manufacturing operation did not miss a beat and we made all customer shipments."

During the next few weeks key milestones in the restoration project were completed in close cooperation between Progent engineers and the customer:

  • Internal web sites were returned to operation without losing any information.
  • The MailStore Exchange Server exceeding 4 million archived messages was brought online and accessible to users.
  • CRM/Product Ordering/Invoicing/Accounts Payable/AR/Inventory Control capabilities were fully operational.
  • A new Palo Alto Networks 850 firewall was installed.
  • Most of the desktops and laptops were back into operation.

"A lot of what occurred in the early hours is mostly a blur for me, but my team will not forget the care all of the team accomplished to give us our business back. I've been working together with Progent for at least 10 years, maybe more, and every time Progent has come through and delivered. This event was the most impressive ever."

A potential business extinction catastrophe was averted through the efforts of hard-working experts, a wide spectrum of IT skills, and close teamwork. Although in analyzing the event afterwards the crypto-ransomware incident detailed here would have been identified and stopped with current cyber security solutions and recognized best practices, user education, and well designed security procedures for information backup and proper patching controls, the fact remains that state-sponsored cybercriminals from Russia, North Korea and elsewhere are tireless and are an ongoing threat. If you do get hit by a crypto-ransomware incursion, feel confident that Progent's roster of experts has extensive experience in crypto-ransomware virus blocking, mitigation, and file restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were helping), thanks very much for making it so I could get rested after we made it past the initial fire. All of you did an amazing effort, and if any of your team is around the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer case study, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Expertise in Edison
For ransomware system restoration consulting services in the Edison metro area, phone Progent at 800-462-8800 or go to Contact Progent.

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    Progent's Citrix consultants can help your organization to evaluate the potential business benefits of the available versions of Citrix Essentials for Hyper-V, help you to integrate Citrix management utilities with your Microsoft Hyper-V network, and demonstrate to you how you can deploy Citrix Essentials for Hyper-V to improve the performance, uptime, flexibility, and fault tolerance of your virtualized network while reducing the cost of equipment and operations and simplifying management processes.

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    Progent's Microsoft-certified professionals average over a decade of background delivering email support for customers that range from small offices to global enterprises. Progent provides affordable support for all versions of Microsoft Exchange Server to strengthen email and virus protection, configure high availability email environments, and implement off-site and mobile email connectivity. Progent's Microsoft Exchange consulting services can help you in designing and implementing a move from an outdated SMPT server or older Microsoft Email software such as Exchange 2003 to Microsoft Exchange 2019 Server. In addition offers support for Windows 10 and Windows 11 clients running Office Outlook and can help you integrate Microsoft Outlook Web App (OWA) for popular browsers. For e-mail virus defense, spam filtering and outbound data leak protection, Progent offers Email Guard security services.

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    Remote continuous network monitoring, proactive alarms, and actionable reports are vital to maintaining the proper operation of your network and avoiding unnecessary and expensive downtime. Remote Monitoring and Management solutions have advanced to the point that companies of any size can get a level of protection that was once reserved for enterprises. Progent offers a variety Remote Monitoring and Management options available as low-cost service packages designed to help your company to identify and fix a most IT network problems before they can impact your business.

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    Progent's Microsoft certified support team can show you how to design and implement a smooth in-place Microsoft Exchange 2007 migration strategy that avoids network disruption, reduces ongoing service demands, and makes your Exchange Server 2007 easy to administer. For complex multi-server or multi-site migrations, Progent has the background to finish your move quickly and affordably. Progent's Exchange Server 2007 support, troubleshooting, and consulting services include assistance with the configuration of third-party add-ons to Microsoft Exchange 2007 Server and the design of unified messaging implementations based on Microsoft Exchange 2007 Server.

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    Progent can assist you in all facets of your migration to Exchange Server 2016 such as planning high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V strategy; specifying mass storage requirements for your VMs, mailbox databases and log files; setting up hardware load balancing (HLB) for high-availability CAS services; planning, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; creating SSL certs; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Microsoft Windows Server 2012 R2 Hyper-V improves server virtualization in important areas including secure multitenancy, agile infrastructure, cloud readiness, scalability and throughput, and fault tolerance. Progent's Microsoft-certified consultants can help your company to benefit from Windows Server 2012 R2 Hyper-V to deploy and manage virtual servers to cut IT expenses and improve productivity.

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    Progent's Microsoft-certified consulting experts have over 10 years of experience planning, implementing, optimizing and fixing Microsoft SCOM solutions and can provide companies of any size advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can help your company to plan a topology for Microsoft SCOM 2012 servers that delivers the performance and availability needed to monitor your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a hybrid environment. Progent's SCOM consultants can also help you to import and set up Microsoft SCOM 2012 management packs based on leading practices for monitoring network infrastructure and both Microsoft and 3rd-party applications and services. In addition, Progent can provide fast online or onsite troubleshooting to help you to remediate serious problems uncovered by SCOM 2012.

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