Crypto-Ransomware : Your Worst Information Technology Disaster
Ransomware  Recovery ConsultantsCrypto-Ransomware has become an escalating cyber pandemic that poses an existential danger for organizations poorly prepared for an attack. Multiple generations of ransomware such as Reveton, CryptoWall, Locky, NotPetya and MongoLock cryptoworms have been running rampant for a long time and still cause harm. Newer versions of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, plus daily as yet unnamed malware, not only encrypt on-line critical data but also infect all available system backup. Files synched to off-site disaster recovery sites can also be ransomed. In a poorly architected data protection solution, this can render automatic recovery impossible and basically knocks the datacenter back to square one.

Retrieving applications and data after a ransomware intrusion becomes a race against the clock as the victim tries its best to contain the damage and clear the ransomware and to restore business-critical operations. Since ransomware requires time to replicate, attacks are usually sprung on weekends and holidays, when penetrations are likely to take longer to notice. This compounds the difficulty of promptly marshalling and organizing a qualified response team.

Progent provides a range of support services for protecting Edison enterprises from crypto-ransomware penetrations. Among these are staff education to help recognize and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to setup and configuration of next-generation security appliances with AI capabilities to rapidly discover and disable day-zero cyber attacks. Progent also offers the assistance of seasoned crypto-ransomware recovery professionals with the talent and perseverance to rebuild a compromised system as urgently as possible.

Progent's Ransomware Recovery Services
Soon after a crypto-ransomware attack, even paying the ransom demands in cryptocurrency does not provide any assurance that criminal gangs will return the codes to unencrypt any of your data. Kaspersky Labs ascertained that seventeen percent of ransomware victims never restored their files after having sent off the ransom, resulting in more losses. The gamble is also expensive. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is well above the typical ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller organizations. The fallback is to setup from scratch the key components of your IT environment. Without access to essential information backups, this calls for a wide range of skill sets, top notch team management, and the capability to work non-stop until the task is completed.

For two decades, Progent has offered certified expert Information Technology services for companies throughout the US and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have earned high-level industry certifications in foundation technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security engineers have earned internationally-recognized industry certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has expertise with financial systems and ERP software solutions. This breadth of experience affords Progent the ability to rapidly understand necessary systems and re-organize the remaining pieces of your Information Technology system following a ransomware attack and rebuild them into an operational network.

Progent's recovery team utilizes state-of-the-art project management tools to orchestrate the complex recovery process. Progent understands the importance of acting quickly and in concert with a client's management and Information Technology team members to assign priority to tasks and to get essential systems back on line as soon as humanly possible.

Client Case Study: A Successful Ransomware Penetration Restoration
A small business engaged Progent after their company was penetrated by the Ryuk ransomware. Ryuk is believed to have been launched by Northern Korean state cybercriminals, suspected of adopting algorithms leaked from the U.S. NSA organization. Ryuk goes after specific businesses with little room for disruption and is among the most lucrative examples of ransomware. Well Known organizations include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a regional manufacturing company headquartered in the Chicago metro area with around 500 staff members. The Ryuk event had shut down all company operations and manufacturing capabilities. Most of the client's data backups had been directly accessible at the beginning of the intrusion and were eventually encrypted. The client was actively seeking loans for paying the ransom demand (in excess of $200,000) and hoping for the best, but ultimately made the decision to use Progent.


"I can't speak enough about the support Progent gave us during the most critical period of (our) company's survival. We may have had to pay the hackers behind this attack if it wasn't for the confidence the Progent experts afforded us. That you were able to get our e-mail and essential applications back in less than five days was beyond my wildest dreams. Each person I talked with or communicated with at Progent was totally committed on getting us working again and was working non-stop on our behalf."

Progent worked with the customer to rapidly determine and assign priority to the key services that had to be restored to make it possible to resume company operations:

  • Microsoft Active Directory
  • Electronic Mail
  • Accounting and Manufacturing Software
To get going, Progent adhered to ransomware incident response best practices by halting the spread and cleaning systems of viruses. Progent then started the work of rebuilding Microsoft Active Directory, the foundation of enterprise environments built upon Microsoft Windows Server technology. Microsoft Exchange Server messaging will not operate without Windows AD, and the client's accounting and MRP applications used Microsoft SQL Server, which requires Active Directory for access to the databases.

In less than two days, Progent was able to restore Active Directory services to its pre-penetration state. Progent then charged ahead with rebuilding and hard drive recovery of the most important servers. All Exchange schema and configuration information were usable, which facilitated the restore of Exchange. Progent was also able to locate intact OST files (Outlook Off-Line Folder Files) on team desktop computers and laptops in order to recover email information. A recent off-line backup of the client's accounting/ERP systems made it possible to restore these vital services back online. Although a lot of work needed to be completed to recover completely from the Ryuk virus, core services were recovered rapidly:


"For the most part, the manufacturing operation never missed a beat and we did not miss any customer deliverables."

Throughout the following few weeks critical milestones in the restoration project were made in close collaboration between Progent engineers and the customer:

  • In-house web applications were returned to operation with no loss of information.
  • The MailStore Exchange Server containing more than four million historical emails was restored to operations and accessible to users.
  • CRM/Product Ordering/Invoices/Accounts Payable (AP)/Accounts Receivables/Inventory Control modules were fully functional.
  • A new Palo Alto 850 security appliance was brought on-line.
  • 90% of the user workstations were fully operational.

"So much of what went on those first few days is mostly a blur for me, but our team will not forget the care all of the team accomplished to help get our company back. I have utilized Progent for at least 10 years, maybe more, and every time Progent has come through and delivered. This situation was a life saver."

Conclusion
A potential business catastrophe was averted due to hard-working professionals, a broad array of subject matter expertise, and tight collaboration. Although upon completion of forensics the ransomware virus attack described here should have been identified and prevented with up-to-date cyber security technology solutions and ISO/IEC 27001 best practices, staff training, and appropriate security procedures for information protection and proper patching controls, the fact is that government-sponsored criminal cyber gangs from China, Russia, North Korea and elsewhere are tireless and are not going away. If you do fall victim to a ransomware attack, remember that Progent's roster of experts has a proven track record in ransomware virus defense, cleanup, and file restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (along with others who were contributing), thanks very much for letting me get some sleep after we got through the initial push. All of you did an fabulous effort, and if anyone is around the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To read or download a PDF version of this ransomware incident report, click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Consulting in Edison
For ransomware cleanup consulting in the Edison metro area, call Progent at 800-462-8800 or go to Contact Progent.



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    Progent's Microsoft-certified consultants can provide low-cost online and onsite support to carry out your migration to Exchange Server 2010, produce thorough documentation of your upgraded messaging environment, educate your network support staff and end users to get them up to speed rapidly on Exchange 2010, and offer ongoing management services and technical help. Progent can also help you upgrade from Microsoft Exchange Server 2010 to Exchange Server 2013 or Exchange 2016.

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    Progent's Cisco-certified CCIE experts can help you to set up, manage, upgrade, tune and troubleshoot Cisco Catalyst switches. Progent can also assist your business to enhance the security of Catalyst switches and migrate smoothly from outdated switches to current devices.

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    Progent has been delivering SharePoint consulting services since the first product was published over a decade ago, and Progent has the scope of technical knowledge to help organizations of any size to design and implement a SharePoint Server 2013 installation and develop SharePoint Server 2013 apps that add significant business benefit to your information network. Progent's Microsoft-certified consulting team can assist your company to assess the business advantages of migrating to SharePoint Server or SharePoint Online from earlier versions of SharePoint or from another collaboration solution; decide if an in-house, Cloud-based or hybrid deployment is most sensible for your busi9ness; and pick the most appropriate edition of SharePoint 2013 for your applications. Progent offers full project management support or can assist in individual tasks related to your SharePoint 2013 migration.

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    Catalyst line of wireless controllers simplify the management of wireless networks by unifying the provisioning and management of wireless access points, tuning wireless throughput by reducing the impact of radio frequency congestion, improving wireless availability with rapid auto-failover, and hardening data security by identifying cyber threats and filtering traffic content based on user type and location. Progent's Wi-Fi consultants can assist you to configure Cisco wireless LAN controller appliances to manage and monitor wireless LANs of all sizes. Progent can help you to maintain and debug your current Cisco-based Wi-Fi environment or implement an efficient transition to Cisco's modern wireless controller solutions.

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    For businesses that have a combination of Mac and Microsoft Windows desktops, there are two popular solutions for running Windows-dependent software on an Apple Mac: remote access to an actual Windows PC or local emulation of a Windows operating system on a computer. Microsoft's Remote Desktop Connection Client for Apple Mac allows you to attach an Apple Mac to a networked Windows-powered computer to run Microsoft Windows applications and share system resources. Virtual PC for Apple Mac simulates Microsoft Windows on an Apple Mac computer so that you can use Microsoft Windows programs directly. Progent's macOS and Mac OS X technology consultants can assist your organization to manage these products for using Windows software on your Apple Macs and can also assist your business to evaluate and install other products for Windows platform emulation.

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    System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of network monitoring and management tools and is intended to offer a unified mechanism for configuring and managing virtualized datacenters across hybrid networks that can incorporate on-premises and hosted datacenters and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consultants can help businesses of any size with all facets of building, deploying, and maintaining a SCVMM 2016 solution. Progent can assess your virtualization topology, show you how to upgrade efficiently from legacy releases of VMM, develop processes for building and installing VMs and VM hosts, implement high-availability compute and storage clusters, connect your private cloud resources with public cloud services, configure virtual switches, develop and refine PowerShell scripts, and help you evaluate the strategic business benefits of new technologies such as Storage Spaces Direct and Host Guardian Service. Progent's virtualization professionals can provide world-class Hyper-V consulting and VMware ESXi support.

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    Progent's Microsoft certified consultants provide small and midsize businesses expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers contain an advanced application-layer aware firewall that can secure your IT network from attack by external and internal threats. Forefront Threat Management Gateway and ISA Server provide thorough examination of Internet protocols such as HTTP, which enables these security platforms to uncover many attacks that can get by traditional firewalls. The combined firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server permit stateful filtering and monitoring of all VPN streams. ISA Servers are the centerpiece of Microsoft's network security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you strengthen your network security through expert design and deployment of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft-certified consultants can assist you to configure Microsoft Forefront TMG 2010, maintain any version of ISA Server, or migrate smoothly from ISA Server to Microsoft Forefront TMG.

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    Progent's certified Cisco network security consulting professionals provide high-level PIX Firewall and ASA Firewall consulting services including architecture, integration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewall products delivers robust user and application policy enforcement, sophisticated attack protection, and safe connectivity services. Ranging from economical, easy-to-install desktop appliances for small and home businesses to modular enterprise-grade appliances, Cisco PIX and ASA Firewalls offer advanced protection, performance, and high reliability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a proven, purpose-built platform, minimizing possible OS-specific security holes.

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    Progent delivered a wireless integration solution that allowed a school to increase productivity and avoid the ongoing costs of a dedicated wireline connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is designed for interfacing separate sites as far as 2.5 miles apart and can extend to even longer ranges. This wireless alternative offered improved performance and dependability than recourse to amplifying the 802.11b wireless network, and because it uses the 5.8Ghz band it provided protection against local interference.

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    Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance expert. The interview is designed to assess your organization's preparedness either to block ransomware or recover quickly after a ransomware attack. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that reduces your exposure to a ransomware attack and meets your business needs.

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    Progent's Microsoft-certified consultants can assist you to assess the benefits of Windows Server 2012 R2 for your company, create pilot environments and migration strategies, optimize your infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid environments, educate your IT support, staff, create an enterprise-wide security strategy, automate network administration, assist with application development, and generate and test a disaster recovery/business continuity plan.

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    Microsoft Forefront Threat Management Gateway 2010 is based on the powerful security technologies of Internet Security and Acceleration Server and provides a easily administered Internet gateway that acts as a one-server platform for a variety of security features such as an application and network layer firewall, URL filtering, antimalware, intrusion protection, reputation services, Virtual Private Network control, and HTTP and HTTPS inspection. Forefront TMG 2010 includes advanced web security logging and reporting capabilities, allows customized reports powered by SQL Server, integrates with Active Directory to simplify policy enforcement, and can be installed as a virtual machine to cut expenses and improve availability. Progent's Microsoft consultants can help your company to design and carry out test and production deployments; interface Microsoft Forefront TMG 2010 with Windows 2008 R2, AD, SQL Server, Exchange Server, and SharePoint; set up Forefront Threat Management Gateway to run on a virtual machine with Windows Hyper-V; and deliver continuing support and troubleshooting. Progent can also help your organization to migrate smoothly to Microsoft Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.

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