Crypto-Ransomware : Your Crippling IT Disaster
Crypto-Ransomware  Recovery ProfessionalsRansomware has become a modern cyber pandemic that poses an existential threat for businesses poorly prepared for an assault. Different versions of crypto-ransomware like the CrySIS, Fusob, Bad Rabbit, NotPetya and MongoLock cryptoworms have been out in the wild for a long time and continue to inflict destruction. Modern strains of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Nephilim, along with more unnamed newcomers, not only do encryption of online information but also infect many configured system restores and backups. Files replicated to off-site disaster recovery sites can also be encrypted. In a vulnerable data protection solution, it can make automated restoration hopeless and basically knocks the entire system back to zero.

Getting back online applications and information following a ransomware attack becomes a sprint against the clock as the targeted business struggles to stop lateral movement and cleanup the ransomware and to resume enterprise-critical operations. Since ransomware takes time to spread, penetrations are often sprung on weekends, when successful attacks tend to take longer to recognize. This compounds the difficulty of quickly mobilizing and coordinating an experienced response team.

Progent provides a range of services for securing Edison businesses from crypto-ransomware events. Among these are user training to help identify and avoid phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, along with installation of next-generation security solutions with machine learning technology to quickly identify and quarantine zero-day cyber threats. Progent also can provide the assistance of seasoned ransomware recovery professionals with the talent and perseverance to rebuild a breached environment as quickly as possible.

Progent's Crypto-Ransomware Restoration Services
Following a crypto-ransomware event, even paying the ransom in cryptocurrency does not guarantee that distant criminals will provide the needed codes to unencrypt any or all of your information. Kaspersky Labs estimated that 17% of ransomware victims never restored their information even after having sent off the ransom, resulting in more losses. The gamble is also very costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is well above the average ransomware demands, which ZDNET estimated to be approximately $13,000 for small businesses. The alternative is to piece back together the vital parts of your Information Technology environment. Without access to complete information backups, this calls for a broad range of skill sets, professional project management, and the ability to work non-stop until the job is completed.

For decades, Progent has made available certified expert IT services for companies across the US and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes professionals who have earned top industry certifications in important technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security engineers have garnered internationally-recognized industry certifications including CISA, CISSP, CRISC, and GIAC. (Refer to Progent's certifications). Progent also has expertise in financial management and ERP applications. This breadth of expertise provides Progent the capability to rapidly understand necessary systems and consolidate the remaining pieces of your IT system after a ransomware penetration and rebuild them into an operational network.

Progent's security team has state-of-the-art project management systems to coordinate the complex restoration process. Progent knows the importance of working quickly and in concert with a client's management and Information Technology staff to assign priority to tasks and to put essential systems back online as fast as possible.

Business Case Study: A Successful Crypto-Ransomware Intrusion Recovery
A business engaged Progent after their network system was attacked by Ryuk crypto-ransomware. Ryuk is thought to have been deployed by North Korean state cybercriminals, suspected of adopting strategies exposed from the United States NSA organization. Ryuk attacks specific organizations with little room for disruption and is among the most profitable examples of ransomware. Well Known targets include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturer headquartered in Chicago with around 500 staff members. The Ryuk attack had disabled all business operations and manufacturing processes. The majority of the client's information backups had been on-line at the start of the intrusion and were destroyed. The client was actively seeking loans for paying the ransom (in excess of $200K) and praying for good luck, but ultimately called Progent.


"I canít tell you enough in regards to the care Progent gave us during the most fearful time of (our) businesses survival. We had little choice but to pay the criminal gangs if not for the confidence the Progent team gave us. That you were able to get our e-mail and essential servers back in less than a week was amazing. Each staff member I spoke to or e-mailed at Progent was hell bent on getting us restored and was working all day and night on our behalf."

Progent worked hand in hand the customer to rapidly understand and prioritize the key applications that needed to be addressed to make it possible to continue departmental operations:

  • Active Directory
  • Microsoft Exchange
  • MRP System
To begin, Progent followed AV/Malware Processes incident response industry best practices by halting the spread and cleaning up infected systems. Progent then started the steps of recovering Microsoft AD, the heart of enterprise systems built on Microsoft Windows technology. Microsoft Exchange email will not operate without Active Directory, and the businessesí accounting and MRP system utilized Microsoft SQL, which requires Active Directory services for security authorization to the information.

In less than 48 hours, Progent was able to re-build Windows Active Directory to its pre-virus state. Progent then initiated setup and hard drive recovery of mission critical servers. All Exchange ties and configuration information were intact, which greatly helped the rebuild of Exchange. Progent was able to assemble local OST data files (Microsoft Outlook Offline Folder Files) on staff desktop computers and laptops to recover mail messages. A not too old off-line backup of the businesses financials/MRP software made it possible to recover these essential programs back available to users. Although a large amount of work was left to recover totally from the Ryuk event, essential services were recovered rapidly:


"For the most part, the production operation was never shut down and we made all customer orders."

Over the following few weeks critical milestones in the recovery project were made in tight collaboration between Progent engineers and the customer:

  • In-house web applications were returned to operation without losing any data.
  • The MailStore Server exceeding 4 million archived emails was brought on-line and available for users.
  • CRM/Orders/Invoices/Accounts Payable/Accounts Receivables (AR)/Inventory capabilities were completely recovered.
  • A new Palo Alto Networks 850 firewall was installed.
  • 90% of the user workstations were being used by staff.

"Much of what transpired that first week is nearly entirely a blur for me, but my management will not soon forget the countless hours each of your team put in to help get our company back. Iíve been working with Progent for the past 10 years, possibly more, and each time I needed help Progent has impressed me and delivered. This event was a life saver."

Conclusion
A probable business-ending disaster was dodged through the efforts of top-tier professionals, a broad range of knowledge, and close teamwork. Although in hindsight the crypto-ransomware penetration detailed here should have been identified and prevented with current cyber security technology and recognized best practices, user education, and appropriate incident response procedures for data backup and proper patching controls, the fact is that government-sponsored cyber criminals from China, North Korea and elsewhere are relentless and represent an ongoing threat. If you do get hit by a ransomware incursion, feel confident that Progent's team of professionals has a proven track record in ransomware virus blocking, mitigation, and information systems disaster recovery.


"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were helping), Iím grateful for letting me get rested after we got through the initial fire. All of you did an incredible job, and if any of your guys is in the Chicago area, dinner is the least I can do!"

Download the Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer case study, please click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent offers the expertise of RIM BlackBerry-certified engineers who can assist small businesses to design, manage, and troubleshoot BlackBerry solutions affordably and effectively, doing away with the need for an in-house BlackBerry expert and reducing the cost and hassle of maintaining a mobile workgroup. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-premier experts, Cisco CCIE engineers, and CISA and CISM-certified security engineers. This breadth of expertise, in conjunction with Progent's proven remote service delivery model, provides small companies an efficient solution for incorporating BlackBerry technology productively into their information system.

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    Progent's Microsoft-certified Intune consultants can help you to assess the strategic case for utilizing Intune for administering your portable devices including laptops, phones, and tablets powered by Windows, Apple iOS, and Android. Progent's Intune consultants can assist your company to define security and compliance policies, plan and deploy test environments to evaluate the appropriateness of Microsoft Intune for your environment, deploy Intune throughout your enterprise, combine Intune with SCCM for unified change management, and troubleshoot your Intune solution.

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    Dynamics GP 2015 R2 (formerly Great Plains) features a new architecture that enhances cloud integration, supports the most popular smart phones and tablets, allows single sign-on with Microsoft Azure Active Directory, and tightens security. Microsoft Dynamics 2015 R2 also simplifies reporting, incorporates nine new Workflows, extends the Web Client, and delivers over 100 improvements to various applications. Progent's team of Microsoft-certified and Cisco-certified consultants offer the depth and breadth of knowledge and hands-on experience to resolve the many technical and business issues associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can help your organization to perform a smooth migration that will optimize the business value of your investment in this powerful platform.

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    Progent offers fast and affordable remote access to a certified Oracle database administration consultant or an Oracle software developer. Progent offers advanced database administration services for any version of Oracle's RDBMS platform and can also help design, create, enhance, or fix Oracle database applications written with SQL and PL/SQL stored procedure programming language. Progent also provides consulting for Data Guard and Streams replication tools and ASM file/volume manager.

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    Progent offers fast and affordable remote access to an authorized Oracle database administration expert or an Oracle application developer. Progent can provide advanced DBA services for any version of Oracle's RDBMS platform and can also help design, create, enhance, or troubleshoot Oracle applications written with SQL and PL/SQL. Progent also provides support for Data Guard replication tools and Oracle Recovery Manager.

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    Secure Application Publishing with ISA Server 2006 allows greater protection of intranet applications while enabling increased efficiency by making these applications accessible to authorized remote or mobile users. Internet Security and Acceleration Server 2006 helps protect business applications, services, and data throughout all network layers with application-layer filtering and comprehensive publishing tools. Progent's Microsoft-expert Internet Security and Acceleration Server experts can show you how to plan, deploy, configure, and maintain ISA Server 2006 on your network so that your company benefits from a smart and affordable balance of protection, convenience, and performance.

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    Progent's virtual classroom webinars offer small companies the affordability, convenience, and flexibility of web-based seminars and the effective pedagogic methods of expert teachers who use advanced technology to reproduce real-time, participatory classes. Progent offers online training for popular desktop software including components of Microsoft Office suite such as Microsoft Office Excel, Word, Publisher, and Outlook: Microsoft Dynamics accounting and analytics products including MS Dynamics GP; as well as additional popular desktop applications such as Adobe Photoshop, Acrobat Writer, and Crystal Reports.

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    Progent provides expertise for security evaluation software including Microsoft Baseline Security Analyzer for running a variety of automatic system testing scans to uncover potential security problems. Progent has broad experience with security auditing tools and can help you to understand testing reports and respond effectively. Progent can show you how to design security into your company operations, install scanning applications, plan and implement a protected network architecture, and recommend policies to maximize the safety of your network. Progent's security engineers are ready to assist you to configure a firewall, implement safe remote access to email and data, and integrate virtual private network. Progent's accredited security experts can also validate the security of web software and can provide comprehensive information security assessments of company-wide security to determine your organization's compliance with key industry security standards such as HIPAA, PCI, and ISO 17799.

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    Microsoft Lync Server 2013, renamed Skype for Business, enables businesses of any size to create a centrally managed and secure communications environment that supports a BYOD computing model with IM, presence, web meetings with application sharing and whiteboard, and both IP and PSTN calling across a wide assortment of desktop and mobile endpoints. Progent's Microsoft-certified Lync Server 2013 consultants and system integrators can assist your company to evaluate the advantages of Lync Server 2013, design an on-premises, cloud-based (via Lync Online) or hybrid topology appropriate for your present and long-term goals, implement Lync 2013 so as to speed up your ROI, and deliver custom webinar and onsite training to your IT staff and end users. Progent has expertise in key pieces of a Lync 2013 deployment that include Microsoft Windows Server, SQL Server and Exchange, and Progent can help you to integrate Lync 2013 with key Microsoft 365 apps such as Outlook clients and PowerPoint.

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    Progent's Microsoft-Certified SQL engineers can provide an array of services to help small businesses to plan, deploy, manage, and troubleshoot MS SQL Server 2008 solutions so that they receive the maximum competitive advantage from Microsoft's advanced relational database platform. In addition, Progent can provide expertise for network infrastructure, company-wide security, and software development to increase the business advantage of your SQL Server 2008 network.

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    Progent can help you in all facets of your migration to Microsoft Exchange 2016 such as planning HA system topology for a local, cloud-based or hybrid environment; CAL licensing compliance for Exchange and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V design; specifying storage capacity required for your VMs, databases and logs; setting up hardware load balancing (HLB) for fault-tolerant CAS services; designing, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.

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    Progent's experienced ransomware recovery consultants can assist your business to reconstruct a network damaged by a ransomware cryptoworm like Ryuk, Dharma, NotPetya, or MongoLock.

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    Progent's Microsoft Office Word and Microsoft 365 Word consultants can provide a broad range of affordable remote consulting services to help you to maintain your existing Microsoft Office Word environment or assist you to move to a newer release of Microsoft Office Word. Services offered by Progent's experts include VBA programming, identifying and fixing compatibility problems between various releases of Word, integrating Word with other Microsoft Office apps such as Excel and Outlook or with third-party data sources and add-ons,infrastructure optimization for dependable. reliable cloud connectivity, security support, smart phone and tablet synchronization, and online training customized for individuals or groups.

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    Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts can provide economical remote and onsite expertise, software development, and debugging services for businesses of any size who want to migrate to SharePoint 2019 or SharePoint Online from prior releases of SharePoint. Progent can help customers design and carry out an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines onsite and cloud infrastructure into a cohesive intranet system.

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