Immediate Remote Technical Support for Edison New Jersey Computer Networks
Immediate Online Support for Edison NetworksFor businesses in Edison New Jersey, Progent offers remote support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote support to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, as well as the services of CISA and CISSP-qualified security consultants to help with advanced security design and troubleshooting jobs.

Progent's online technical support experts offer excellent leverage due to the fact that they possess the practical background and have access to the advanced technology necessary to solve most network issues rapidly. This lowers direct expenses because solutions require fewer billable minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your organization saves additionally in incidental expenses by reducing or avoiding system outages and associated costs stemming from business disruption, upset clients, idle employees, and distracted executives. Progent's extensive online consulting experience is especially valuable in environments that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be useful.

Progent's pricing policy for remote support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are billed only for the services that you receive. In contrast to typical remote support companies, Progent requires no startup charge or minimum fees. Progent's one-minute granularity and clean policy for pricing prevent situations where speedy. minor repairs manage to end up as major invoices. Progent's skill at handling technical issues efficiently means you saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered a set of optimized technologies and field-proven methodologies that permit the maximum level of efficiency for online technical support and repair for computer networks of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to connect to your company's computer system remotely without breaching network security.

Progent's proven service database application maintains detailed documentation of the service that Progent's customers have received. Progent's team engineers have access to the details of support provided to each Progent customer by every engineer. This database of trouble tickets and responses is structured as a readily searchable proprietary knowledge base that permits Progent's online technical professionals to share their experiences company-wide to ensure that the efficiency of Progent's support improves over time. Progent's advanced certifications and working associations with key technology companies including Cisco and Microsoft make available other extensive support databases and permit priority response from vendors' internal support staff so Progent's remote consulting specialists can find the most efficient resolutions promptly.

Remote technical services available from Progent to customers in Edison New Jersey include:

ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price services designed to enable small and medium-size businesses to utilize the same advanced technology used by some of the industry's top enterprises. The ProSight suite of IT management outsourcing services addresses all critical areas of modern networking including email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the complete threat lifecycle including filtering, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables fast recovery of vital files, applications and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the services of world-class online consulting experts for special information technology projects. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology enables clients to complete major initiatives economically and on time. Progent's special remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk programs for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk staff of veteran network professionals gives your customers in Edison New Jersey fast assistance from a reliable technical support group with extensive background offering telephone-based help and remote troubleshooting for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk perception as a key enabler of business performance, and Progent's target is to solve rather than just annotate technical issues.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff provides remote and in-depth engineering support and education in specific application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and education for familiar Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's expertise, custom development, and education services, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Edison New Jersey online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your business so that your network maintenance is proactive rather than reactive. By anticipating potential problems before they cause network outages, remote monitoring can ward off inconvenient and costly information system failures. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems that support multiple platforms.
How Your Edison Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based support with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Edison New Jersey, Progent's phone-based network support engineers are ready to deliver professional and affordable IT support the moment your business requires it. More than a decade of providing online tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix computer problems quickly while eliminating the cost and lost time that comes with on-premises service visits.

Even if your Edison business relies on a regular freelance support technician or maintains a full time IT staff that know how to deal with the majority of network problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent remote extension of your local resources in cases when your regular IT support personnel either lack the time or the expertise to address sudden system emergencies or particularly challenging integration projects.

Features of Progent's Online Network Support for Edison New Jersey
Progent's online support, remote repair, system security consulting, and system administration services offer businesses in Edison New Jersey unparalleled leverage for your support budget. Whether you require one-time telephone help and Internet-based network repair or full-time Help Desk support and network management, Progent's professionals can provide your business world class network support while allowing you to eliminate the cost and administration overhead of running a large in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical experience, fine tuned remote support tools, and understanding of enterprise networking allow offices to escape the limitations associated with exclusive dependence on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional background, at the forefront of network service, performing a wide range of IT projects for a large mix of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting staff. This means that you get not only expert technical help, but also a consultant with proven approaches for applying computer knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site help per minute. Consequently, you are charged just for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no minimum fee and asks no monthly commitment for services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for fast repairs so you won't be tempted to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has few competitors. Companies who utilize trusted freelance service providers or who maintain internal IT staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, protected, and efficient.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock system monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible issues before they result in downtime, system monitoring can save your information network from painful and expensive availability losses.
How Does Our Company Begin Getting Online Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.

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    Progent offers small businesses two ultra-affordable security evaluation scanning packages that provide, for a set fee, remotely managed scans of your security profile which are evaluated by certified information security specialists who interpret the results of the remote scan, deliver objective summaries of your existing security vulnerability, and offer suggestions for enhancements. Progent has developed two non-overlapping network security inventory scanning packages for external and internal security testing that are priced to fit the restricted budgets of small companies while delivering enterprise-quality evaluations of your network's exposure to assault.

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    Progent's UNIX family consulting services offer small companies and developers help with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent offers your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide array of expertise provides you with a convenient one-stop source to help you build and manage a protected and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with major versions of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    To provide cost-effective IT services for small companies, Progent has developed full-service IT outsourcing plans that offer small offices quick access to technical expertise without requiring you to recruit, train, and maintain a large full-time computer support team. Progentís IT outsourcing packages give you an economical alternative for creating a protected and reliable system for your important Windows business productivity products including Microsoft Office XP and Microsoft Office 2003.

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    Progentís Microsoft-premier engineers can help you to enhance your desktops from 32 bits to 64 bits. Progent can help your company to understand the costs and benefits of migrating to 64-bit desktop processing, design an efficient migration strategy that reduces operational interruptions, and deliver economical, expert online help to aid your organization to configure 64-bit PC desktop software and applications on your existing hardware.

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    Microsoft supports seamless hybrid networks that integrate Office 365 and local Exchange systems. This permits you to have certain Exchange mailboxes hosted on your on-premises datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified consultants can assist you with any facet of planning, integrating and troubleshooting your hybrid Exchange solution. Progent's Exchange specialists can deliver as-needed expertise to help you through stubborn technical issues and also offer extensive project management outsourcing to ensure your hybrid Office 365/Exchange initiative is carried out on schedule and on budget.

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    Progent's Cisco-certified CCIE network engineers can assist you to maintain your current PIX 500 or ASA 5500 firewalls and upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your company to design, configure, tune, manage and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services

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    Progent's Microsoft-certified consultants can assist organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from an earlier version of Windows. Online and on-premises evaluation and migration services for Windows 10 provided by Progent's consultants include ROI estimates, project supervision, compatibility testing, pilot systems, virtualization architecture, Cloud integration, mobile management and synchronization, teleworker connectivity, security and compliance, streamlined deployment and management, network optimization, wired/wireless convergence, business continuity planning, webinar training for network management staff and users, and post-migration consulting support.

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    Progent can help you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine local IT assets along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Microsoft Azure hybrid cloud design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has two decades of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.

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    Progent's Microsoft-certified consultants can assist organizations of all sizes to follow best practices to set up System Center 2012 Virtual Machine Manager hosts, networking, storage, and library resources; design, implement, and manage private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class reporting. Progent can help your company to migrate from an earlier edition of SCVMM or from another virtualization management system, and Progent can help you to enhance and repair your existing SCVMM 2012 environment so you get the highest possible return on investment.

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    The latest generation of ASA 5500-X Series of firewalls with Firepower Services deliver substantially more value than Cisco's legacy PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX firewalls for all new installations. Progent's Cisco-premier CCIE network consultants can help you to manage your current PIX or Cisco ASA 5500 firewalls or migrate to ASA 5500-X firewalls with Firepower Services. Progent can also help you to plan, configure, optimize, manage and debug firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent offers nationwide online help and consulting services for companies that operate Apple Mac OS X environments or whose information systems include a mix of macOS and Mac OS X with Microsoft Windows products. Progent's consultants offer Mac clients a variety of services such as desktop assistance, migration to the current edition of Mac OS X from other earlier editions of Apple macOS and OS X, plus expertise with Apple macOS and OS X applications. Progent's specialists in Apple technology can also help you with iPhone and Apple iPad synchronization and troubleshooting, or migrating to iCloud. Remote IT help provides optimum return for your IT budget by protecting client efficiency and limiting the time billed for computer repair services. Sophisticated online access technology and skilled technicians and consultants allow Progent to handle most IT issues without wasting time and expense by traveling to your site. In most of cases your IT issues can be dealt with over the phone or through a mix of phone support and online connectivity. Progent can offer the services of Cisco CCIE infrastructure experts and CISM certified security specialists to help you with the most difficult system issues.

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    Progent is among the most experienced network support firms for integrating email solutions powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small and mid-size companies receive all the advantages of Microsoft Exchange Server 2000 for typical situations including updating from Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 Server management.

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    Progent provides support expertise for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you choose, deploy, and maintain a WatchGuard Firewall appliance that fits your network security requirements and budget. Progent can assist you to maintain legacy WatchGuard firewalls or migrate efficiently to modern WatchGuard firewall solutions.

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    Progent's Microsoft certified Consultants offer three service programs to help mid-size and large organizations develop an efficient and successful internal Computer Support Help Desk Call Center. Progent's consulting services include Return on Investment evaluation, process study and improvement, executive reporting, education of internal personnel, and documentation of procedures. Progent's Software Evaluation and Deployment Support Services help organizations analyze the various top level Help Desk software packages available and decide what packages might be excessively expensive, lack critical functions, or align badly with your organization's corporate culture. Progent also provides temporary staffing for organizations who need to augment their in-house Help Desk staff for special projects or to fill in for absent or incapacitated workers.

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    Progent's certified Excel and Office 365 Excel consultants can provide a wide variety of online services to assist you to design, program, test, deploy, administer, and troubleshoot business applications based on any release of Microsoft Excel, including Excel Online and Microsoft Office 365 Excel. Progent can assist your business to upgrade your current Excel applications to the latest releases of Excel, integrate Excel with iOS-powered iPhones and iPads and Google Android phones and tablets, and fix compatibility problems between different releases of Excel. Progent offers as-needed support to organizations who need a fast fix to a specific issue associated with Excel and Progent also offers full project management services for upgrading or creating mission-critical applications built on Excel. Progent's affordable webinar training classes for Office Excel can be customized to meet the needs of individual users or teams.

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    Progent offers small and mid-size businesses supplemental or fully outsourced Help Desk call center support for at-home employees.

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    Progent's Private Cloud Hosting outsourcing provides comprehensive hosting of a small or mid-size organization's production servers in a solution that delivers the maximum degree of availability and scalability and is in addition simple to move to another host. Progent's Private Cloud Hosting and Management services are based upon mature virtualization architectures that allow small and midsize companies with multi- platform environments to economize significantly on the costs of capital equipment, system support, and network management while benefiting from world-class reliability and an unprecedented level of vendor flexibility.

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    Progent offers the assistance of a certified VMware VCDX consultant to help you plan, configure, administer and troubleshoot VMware vSphere and vCloud-based virtualization ecosystem for local networks, private and public clouds, or hybrid cloud systems. Progent offers world-class knowledge for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery. Progent has extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that deliver high availability, fault tolerance, and application mobility.

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    Progent provides network services for medium size companies who have 100 to 250 system users. The medium size business or work group has traditionally been an overlooked part of the market for network support services. The overhead and support delivery models of major third-party service firms make them excessively costly for the ordinary small business or small medium business (SMB), which commonly has a minimal IT budget with which to support an IT network whose complexity and capability are often similar to the networks of much bigger companies. Progent's service delivery model, which takes great advantage of remote service, virtual network infrastructure and proactive network monitoring, dramatically reduces the network support costs of an SMB while offering the small company with enterprise-level support from certified, world-class experts with background in a broad array of midsized business network solutions. If your mid-sized organization or small business is looking for the quality of network help appropriate for a medium size office without paying enterprise prices, call Progent.

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    Progent's certified professionals provide technical support and network consulting expertise for Exchange Server 2003, Microsoft Windows Server 2003, and for the complete line of Microsoft Servers. Progent's upgrade, integration, administration, and troubleshooting services for Exchange 2003 Server include planning, installation, project management, local and remote troubleshooting, Help Desk Call Center support, certified security evaluation, and comprehensive network management outsourcing.

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    Progent is among the most qualified information technology support firms for creating email and messaging systems powered by Microsoft Exchange 2000 Server. Progent specializes in helping small companies get all the benefits of Microsoft Exchange 2000 under typical scenarios such as updating from Exchange 5.5, migration from an ISP-managed or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 administration.

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    Progent's ProSight Virtual Hosting and Management outsourcing offers complete hosting of a small or mid-size organization's production servers in an environment that delivers the highest level of dependability and scalability and is also easy to transfer to any data center. ProSight Virtual Hosting and management services are based on mature virtualization architectures that allow small businesses with mixed- platform IT systems to economize dramatically on the expense of capital equipment, system support, and network administration while achieving world-class fault tolerance and an unprecedented degree of vendor flexibility.

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    Progent's Microsoft and Cisco certified network engineers offer expert support for a wide range of products and technologies and can provide that expertise by phone nationwide or onsite in select cities across the country and anywhere in . Progent provides remote support for networks based on Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for environments that incorporate a combination of Microsoft and UNIX-family platforms. Progent also can provide access to the expertise of Cisco CCIE infrastructure specialists for complex network issues, plus the assistance of CISA and CISSP-accredited security consultants to assist with high-level security planning and problem solving. Progent has provided remote troubleshooting to companies in every state in the United States.

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    The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's ability either to block ransomware or recover quickly from a ransomware incident. Progent will consult with you directly to collect information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup system that reduces your vulnerability to a ransomware attack and aligns with your business requirements.

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    Medium-size businesses can get all the benefits of System Center Operations Manager and have quick availability of Progentís Microsoft and Cisco Premier Certified IT consulting experts. Thanks to Progent's economically priced IT service packages, medium-size organizations can choose a basic co-sourcing package built around System Center Operations Manager with server monitoring, automated alerts, in-depth system analysis, Help Desk Call Center, and online service. For businesses with mission-critical applications who need zero-downtime networking, Progent can provide a complete 24x7 outsourcing solution. Progent supports System Center Operations Manager 2007 to provide medium-size business information systems enterprise-class reliability, protection and productivity.

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    Progent provides clients access to engineers who have been awarded some of the IT industry's most prestigious credentials. Progent thinks that customers have the right to know that their computer support providers have accredited training plus extensive real-world experience so that Progent's customers can use Progent's support with trust. In many cases, vendor certifications like the Cisco Certified Internetwork Experts (CCIE) confers priority for substantially superior vendor help than is available to uncertified consultants, enabling Progent to deliver clients a better level of computer service. In other cases, recognized credentials such as CISA or ISSAP for IT security can aid enterprise customers to show compliance with regulatory demands by engaging the services of accredited IT experts.

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    Progent's Juniper-authorized network engineer can assist you to design and deploy Juniper Firewall/VPN technology, optimize and troubleshoot your infrastructure, and migrate efficiently from discontinued devices to the latest versions. Progent's Junos OS consultants can also offer support for Juniper's flagship network operating system to help your business to simplify the administration and strengthen the protection of your Juniper VPN devices firewalls, and routers. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS operating system productss and can help you maintain networks that include a mix of Juniper's software platforms.

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    Progent's Microsoft-certified Windows Server 2019 experts can assist your organization to design and implement a cost-effective migration to Windows Server 2019 using existing system architecture or a new cloud-hosted or hybrid deployment model. Windows Server 2019 delivers significant enhancements in scale, speed, manageability, Hyper-V virtualization, cybersecurity, hybrid local/cloud integration, resilience, and container support.

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    Microsoft Dynamics GP 2010 software is a comprehensive business management platform that unifies information and operations across your company, interfaces seamlessly with other solutions, and connects employees, clients and suppliers regardless of time or place. Designed for small to mid-size companies, Dynamics GP 2010 and MS Dynamics GP Release 10.0 provide capability for accounting, management reporting, project management, inventory and order control, eCommerce, human resource management, customer relationship management, field service, manufacturing, retail, and web-based business services. Progent can help you install and manage a reliable, protected server and communications environment to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains consultants to help your company exploit the full power of Dynamics GP/Great Plains 2010.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall.

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