Immediate Remote Troubleshooting for Edison Computer Networks
Urgent Phone Consulting for Edison SystemsFor organizations located in Edison or anywhere in New Jersey, Progent offers online technical support for information systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the services of CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting jobs.

Progent's online support engineers offer excellent value because they possess the practical experience and have access to the sophisticated technology necessary to solve the majority of information system problems rapidly. Efficient support reduces direct costs because solutions accumulate minimal chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more with indirect costs by minimizing or avoiding system outages and related costs resulting from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's extensive remote technical support know-how is particularly valuable for businesses that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's billing model for online help is designed to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged just for the support that you receive. Unlike typical online service organizations, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing eliminate situations where fast solutions somehow end up as major tabs. Progent's penchant for disposing of technical issues efficiently means you spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of customized technologies and field-proven methodologies that permit the highest degree of effectiveness for online technical support and repair for IT networks of all sizes. Progent offers protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's remote service group to interface to your computer system remotely without compromising network security.

Progent's proven customer support database application includes detailed documentation for the support that Progent's customers have received. Progent's authorized service personnel have access to the details of services delivered to each client by every engineer. This archive of problems and repairs is organized as a conveniently searchable support database that allows Progent's online support experts to communicate their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and working relationships with major vendors including Cisco and Microsoft make available additional extensive technical databases and permit priority access to manufacturers' internal product engineers with the result that Progent's remote service specialists are able to arrive at the most efficient resolutions quickly.

Remote support provided by Progent to businesses in Edison and anywhere in the state of New Jersey include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services intended to enable small and medium-size organizations to benefit from the same cutting-edge technology used by some of the industry's top enterprises. The ProSight line of network monitoring and management services covers all key aspects of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete threat progression including blocking, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and debug their networking appliances like switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that need critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so all looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is intended to assess your company's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup system that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects. Progent's charges for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's background in these special areas of computer technology enables customers to complete critical initiatives within budget and on time. Progent's special online engineering services include:

  • Help Desk Expertise
    Progent's Call Center programs for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk outsourcing services are intended for businesses who lack the budget to build and maintain an internal Help Desk Call Center but who want fast access to a reliable Help Desk with proficient telephone assistance plus the technical depth to escalate complex tasks to high-level engineers.

    Progent’s Virtual Call Center is intended for bigger companies and serves as a transparent addition to your existing Call Center organization. Progent's Virtual Call Center can act as a an escalation option to handle complex network problems, or be available in hectic instances when your regular support engineers are swamped.

    Progent's Help Desk team of experienced network experts offers your clients in Edison or anywhere in the state of New Jersey immediate assistance from a large technical support group with substantial experience providing phone consulting and online troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center perception as a key driver of company success, and Progent's intent is to resolve instead of merely track network issues.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting Group offers remote and in-depth consulting support and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and education for Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Edison, or anywhere in the state of New Jersey, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your business so that your computer support is proactive rather than reactive. By uncovering potential trouble spots before they evolve into crashes, system monitoring can avoid stressful and costly information system failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks powered by a combination of OS platforms.
How Your Edison Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Edison or throughout the state of New Jersey, Progent's phone-based computer support engineers are ready to deliver professional and economical IT help the moment your company needs it. Long experience providing online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote access tools to repair IT problems rapidly while eliminating the expense and lost time associated with on-premises service visits.

Even if your Edison office has a local freelance consultant or maintains a full time organization that know how to handle day-to-day computer issues, Progent’s Microsoft and Cisco certified consultants are available to provide an easy and seamless virtual extension of your local resources for situations when your regular service personnel either lack the time or the expertise to resolve sudden system emergencies or particularly complex integration problems.

Benefits of Progent's IT Support for Businesses in Edison
Progent's remote support services enable your Edison business to realize the advantages of on-call, enterprise-grade IT support without the expense of managing a full-time IT staff. Your network will derive added strategic worth by becoming more reliable, efficient, and secure. Advantages to your company include:

  • Seamless remote extension of your on-site support resources
    For most organizations in Edison or anywhere in New Jersey, nearby computer service providers, whether consisting of outside consultants or an internal IT staff, can take care of typical technical issues. However, IT crises may occur when your regular support personnel are too busy or absent, and some problems may involve IT products that is unfamiliar to your onsite support technicians. In these situations, Progent's online service experts provide a convenient, fast, and affordable way to supplement your local resources and to convey useful information to increase your ability to handle downstream issues in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller organizations commonly depend on independent freelance consultants. Although freelance consultants carry less internal costs than larger consulting firms and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in class, the lack of backup help may require your business to wait for assistance during an emergency. As your business grows, system unavailability and problems with critical software are more expensive. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of reserve service experts to make sure your network is always up and running.

  • Build a Solid Foundation for Smooth Expansion
    Organizations typically start with an IT architecture implemented on a modest budget. Without a strong framework, slap-dash fixes often get piled onto an unstable foundation. When a company grows, reliability and scalability issues can hinder the productivity of the business. Such badly designed environments need proper analysis, smart strategic planning, and extensive technical expertise to evolve to a network infrastructure able to provide the stable foundation to handle critical business requirements and facilitate downstream growth.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller organizations need advice and technical training to navigate through an ever more complicated maze of product options available for promoting business growth and improving productivity. Businesses hardly need a network consultant who is motivated to resell a certain vendor's products. Network support and product selling can result in a situation where the proposed solution is built around a profitable technology rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to match IT expertise with the real interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical expertise, refined support software, and understanding of enterprise networking allow offices to escape the limitations of exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional experience, at the front lines of IT service, executing a broad range of technical projects for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting staff. This guarantees that you get not just world-class technical skills, but also a consultant with proven approaches for using technical knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-premises help by the minute. As a result, you are invoiced just for received services. Progent does not impose a higher rate for off-hours or emergency support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no minimum charge and asks no monthly commitment for support services provided during regular working hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast repairs so you won't be forced to allow minor problems to fester.

  • Full Records of Delivered Services
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local service organizations who provide minimal documentation or details of services done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports transmitted by each staff member to every client. The practice of detailing and archiving support activity results in more efficient support and avoids a slew of common misfortunes such as when a service client is effectively held captive to a consultant who won’t let go of the keys to the kingdom.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only support companies to provide round-the-clock network monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can save your IT network from painful and costly service losses.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.