Immediate Remote Troubleshooting for Edison Computer Networks
Urgent Phone Consulting for Edison SystemsFor organizations located in Edison or anywhere in New Jersey, Progent offers online technical support for information systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the services of CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting jobs.

Progent's online support engineers offer excellent value because they possess the practical experience and have access to the sophisticated technology necessary to solve the majority of information system problems rapidly. Efficient support reduces direct costs because solutions accumulate minimal chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more with indirect costs by minimizing or avoiding system outages and related costs resulting from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's extensive remote technical support know-how is particularly valuable for businesses that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's billing model for online help is designed to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged just for the support that you receive. Unlike typical online service organizations, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing eliminate situations where fast solutions somehow end up as major tabs. Progent's penchant for disposing of technical issues efficiently means you spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of customized technologies and field-proven methodologies that permit the highest degree of effectiveness for online technical support and repair for IT networks of all sizes. Progent offers protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's remote service group to interface to your computer system remotely without compromising network security.

Progent's proven customer support database application includes detailed documentation for the support that Progent's customers have received. Progent's authorized service personnel have access to the details of services delivered to each client by every engineer. This archive of problems and repairs is organized as a conveniently searchable support database that allows Progent's online support experts to communicate their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and working relationships with major vendors including Cisco and Microsoft make available additional extensive technical databases and permit priority access to manufacturers' internal product engineers with the result that Progent's remote service specialists are able to arrive at the most efficient resolutions quickly.

Remote support provided by Progent to businesses in Edison and anywhere in the state of New Jersey include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services designed to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the world's leading enterprises. Progent's ProSight suite of network management outsourcing services covers all key areas of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the complete threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, optimize and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding appliances that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so that all looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting experts for special IT programs. Billing charges for longer-term consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology allows customers to complete critical projects economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Help Desk support programs for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who don't have the money or time to create an internal Help Desk but who require fast response from an effective Call Center with professional phone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.

    Progent's Help Desk consulting services can assist you in establishing an efficient new Help Desk Call Center or improving your established organization, identifying or modifying Help Desk Call Center application software to meet the unique needs of your company, or adding temporary online personnel to supplement your in-house Help Desk Call Center team to deal with unusually busy situations like software transitions, major updates, or installing new business software.

    Progent's Call Center staff of veteran network consultants gives your clients in Edison or anywhere in the state of New Jersey quick assistance from a reliable technical support resource with years of background providing phone support and online repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk recognition as a significant contributor to company efficiency, and Progent's intent is to resolve rather than merely annotate technical problems.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff can supply phone-based professional engineering expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for popular Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's consulting, custom development, and education services, go to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Edison, or anywhere in the state of New Jersey, online hybrid network monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your business so that your computer support is proactive rather than reactive. By detecting emerging issues before they evolve into network outages, remote monitoring can head off inconvenient and costly service breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks that incorporate a variety of platforms.
How Your Edison Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and startups in Edison or anywhere in the state of New Jersey, Progent's phone-based network support specialists can deliver expert and economical system help whenever your business needs it. More than 15 years of delivering online tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine remote access tools to repair IT problems quickly while eliminating the expense and lost productivity that comes with on-site service calls.

Even if your Edison office has a regular freelance consultant or maintains an in-house organization that know how to handle ordinary network problems, Progent’s Microsoft certified engineers are available to offer an easy and seamless virtual extension of your local resources for situations when your usual service personnel either lack the time or the knowledge to deal with unexpected system emergencies or especially complicated integration projects.

Benefits of Progent's Network Help for Offices in Edison
Progent's remote IT consulting services allow your Edison company to realize the advantages of immediate, enterprise-class network support without the expense of managing an in-house IT staff. Your information system will derive added strategic worth by becoming increasingly reliable, productive, and protected. Benefits to your company include:

  • Seamless remote expansion of your local support resources
    For most offices in Edison and throughout New Jersey, local computer service providers, whether made up of outside consultants or a full-time IT staff, can handle typical technical issues. However, serious problems might strike when local resources are too busy or absent, and some trouble may be associated with technology that is unfamiliar to your local support people. In these instances, Progent's online service experts provide an easy, fast, and affordable solution to augment your regular resources and to pass on useful knowledge to improve your ability to resolve downstream issues in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller companies often rely on individual freelance service providers. Although freelance service people have smaller overhead than larger support organizations and can often charge lower rates, they are sometimes overbooked, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in training, the absence of reserve help may require your business to wait for assistance during an emergency. As your company expands, network downtime and trouble with critical applications become more expensive. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a dependable source of reserve service experts to make sure your network stays available.

  • Create a Scalable Foundation for Smooth Growth
    Companies typically start with an IT architecture implemented on a modest budget. Without a proper framework, slap-dash repairs often get thrown onto a shaky foundation. When a company grows, reliability and expandability problems can impede the success of the business. These poorly designed environments need careful assessment, intelligent long-term planning, and extensive IT knowledge to upgrade to a system architecture able to provide the stable foundation to handle critical business demands and simplify future growth.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller offices need guidance and technical training to negotiate an ever more complex array of product options capable of accelerating business success and improving efficiency. They do not need a network consultant who is attempting to sell a certain vendor's technology. IT consulting and product sales can lead to a situation where the proposed solution is designed around a profitable product rather than the true requirements of a client. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to match IT consulting with the real interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical background, fine tuned remote support software, and familiarity with enterprise networking allow offices to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

How Does Our Company Begin Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.