Immediate Remote Technical Support for Edison New Jersey Computer Networks
For companies in Edison New Jersey, Progent provides online help for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with complex networking problems, as well as the services of CISSP-certified cybersecurity experts to help with high-level security design and troubleshooting issues.
Progent's online technical support engineers offer exceptional leverage due to the fact that they have the real-world background and have access to the sophisticated technology necessary to resolve the majority of information system issues rapidly. This lowers direct costs because solutions require minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your company saves even more with indirect expenses by minimizing or eliminating network outages and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's extensive remote consulting know-how is particularly important for organizations that are dependent on public clouds for critical network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.
Progent's pricing model for remote help is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to typical online support firms, Progent imposes no service activation fee or minimum payments. Progent's per-minute billing unit and simple model for billing do away with scenarios where speedy. minor fixes somehow end up as large bills. Progent's skill at handling technical issues quickly means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of optimized technologies and proven methodologies which allow the maximum level of effectiveness for online technical support and troubleshooting for information networks of any size. Progent offers safe VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's remote service group to link to your environment without breaching network security.
Progent's powerful customer support database system includes detailed histories for the service that Progent's customers have received. Progent's team consultants have the benefit of the records of all help delivered to each customer by every Progent consultant. This archive of problems and fixes is structured as an easily searchable support database that permits Progent's remote support engineers to share their experiences with the whole team to make sure that the value of Progent's support services grows daily. Progent's extensive list of accreditations and close relationships with key technology companies such as Cisco and Microsoft make available additional vast technical databases and permit quick response from manufacturers' internal support staff with the result that Progent's online service specialists can find the most efficient solutions in the least time.
Remote technical services available from Progent to companies in Edison New Jersey include:
Certified MS Windows Expertise
Progent's Microsoft-certified online service professionals can provide computer system problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help you with a broad range of technology support such as Microsoft Windows Server 2022 solution design and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of affordable PC desktop consulting and support services to help you company to install, configure, repair, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop support services include offering Windows 11 planning and upgrade consulting and Windows 10 configuration assistance, plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the management of your desktops and cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network professionals, and validates a consultant's network technology skills at the expert level. Cisco-qualified CCIEs know how to deal with the most stubborn problems surrounding network infrastructure planning, integration, maintenance, compliance, and repair. Cisco CCIEs work closely with Cisco's internal engineers in analyzing anomalies with Cisco IOS network management tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs represent an exceptional cost-effectiveness because their deep experience allows them to find solutions for problems rapidly. In common instances, less qualified engineers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can communicate with your network via advanced on-line support technology to provide efficient, safe, and economical analysis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's top-selling family of connectivity appliances by providing consulting services that include:
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's certified CISM and CISSP security and compliance experts can provide a variety of security services to enhance the defenses of your Windows, Apple macOS and OS X, or Linux network against attacks or help your business to recover quickly after a serious breach. Security support services offered by Progent include: comprehensive data security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious attacks; integrating firewalls; designing secure architectures for remote and mobile access; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support services to help companies of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your IT team to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that utilize physical IT assets along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Microsoft 365 integration with on-prem installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent workflow for recovering services quickly after an outage. SRM provides centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer online support services to address a wide range of information technologies including system infrastructure, messaging solutions, network and process security, plus UNIX and Windows coexistence. For server hardware consolidation and easy administration in networks that combine Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to Windows or Linux environments. Progent's team-oriented approach to resolving network issues enables quick escalation, when required, to engineers with appropriate experience to handle complex situations. This accelerates repair of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can provide urgent online assistance diagnosing problems within UNIX/Linux networks based on popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price services designed to allow small and mid-size organizations to utilize the same best-of-breed technology deployed by many of the world's top enterprises. The ProSight portfolio of outsourced network management services addresses all key aspects of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup technology vendors to create ProSight Data Protection Services, a portfolio of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products automate and track your backup processes and enable transparent backup and fast restoration of vital files/folders, applications, images, and virtual machines. ProSight DPS helps you avoid data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or application glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed backup services are most appropriate for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management offer businesses of any size a versatile and affordable alternative for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. Besides optimizing the protection and functionality of your IT network, Progent's software/firmware update management services free up time for your IT staff to concentrate on more strategic initiatives and activities that deliver maximum business value from your information network. Read more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured application and enter your password you are requested to verify your identity on a unit that only you have and that uses a separate network channel. A broad selection of devices can be used as this second form of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. For details about Duo two-factor identity validation services, see Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding line of in-depth management reporting utilities designed to work with the industry's top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-up or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to provide web-based management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology programs. Billing charges for ongoing consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important areas of computer technology allows customers to execute critical initiatives economically and on time. Progent's special remote consulting services include:
How Your Edison Business Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Help Desk support programs for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the leading PSA platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned network experts gives your computer users in Edison New Jersey immediate access to a dependable network service resource with substantial background delivering phone help and online repair service for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center the reputation as a key driver of company efficiency, and Progent's policy is to resolve and not just report technical problems.
- Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts Team offers phone-based professional engineering expertise and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for Microsoft applications such as Microsoft CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information concerning Progent's expertise, custom development, and education services, see Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center2, extend or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Edison New Jersey remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting. Progent can customize SCOM to suit your business so your network maintenance is proactive rather than reactive. By detecting emerging issues before they evolve into crashes, automated monitoring can avoid inconvenient and expensive network failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or networks that support multiple OS platforms.
To contact Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Edison New Jersey, Progent's online computer support specialists are ready to deliver expert and affordable system support the moment your organization needs it. More than 20 years of providing remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to fix network problems rapidly while eliminating the cost and lost time associated with in-person support visits.
Even if your Edison business relies on a local independent consultant or employs a full time IT staff that can handle typical network problems, Progent's Microsoft and Cisco certified consultants can offer an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either don't have the time or the experience to deal with unexpected system crises or particularly challenging integration projects.
Features of Progent's Online Computer Services for Edison New Jersey
Progent's phone support, remote troubleshooting, network security consulting, and network management services offer offices in Edison New Jersey unparalleled leverage for your support investment. Whether you need one-time telephone help and Internet-based troubleshooting or full-time Help Desk call center services and system management, Progent's professionals can deliver your business enterprise-level IT support while allowing you to avoid the cost and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Edison New Jersey and is also ideal for customers in more remote areas that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a broad range of Microsoft support tools, service information, and continuing training.
- Per Minute Rates to Reduce Expenses
Progent offers online support on a per-minute billing plan, so you are billed only for the services you use. Progent requires no minimum charge for online support and imposes no periodic retainer for services provided during normal business hours. This protects you from facing big invoices for simple repairs.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco offers access to on-staff specialists with skill in planning, deploying, and troubleshooting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's core support offerings include system integration, Microsoft Exchange Server consulting, network security design, and Help Desk Co-management services. Progent's Application Experts group can provide world-class consulting expertise in specific application areas. Help available from the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project Expertise
Office 365 integration support
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Power BI Solutions
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and SQL Server 2014 Software Programming and Debugging
Oracle Management Support and Software Programming
MySQL Management Support and Application Development
Apple Mac Help
Amazon Marketplace Web Service Programming and Debugging
By offering a full service centralized source for IT generalists and application experts, Progent can tailor timely, inexpensive, and comprehensive IT solutions that align with the specific needs of your business.
- State of the Art Online Connectivity Tools
Protected online connectivity permits Progent's service professionals to see precisely what your customers see. This makes it easier to produce quick fixes to issues that could otherwise demand a costly onsite service call. Sophisticated remote connectivity tools and experienced engineers combine to enable Progent to resolve most network issues rapidly and economically. Progent is an industry leader in online support and automated system analysis.
- Compatibility with Popular VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- 24-hour Support for High Network Uptime
For companies with mission-critical applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help produce high network availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed specifically for budget-constrained companies whose clients require immediate recourse to a Help Desk Call Center with effective telephone support and full escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT expertise, fine tuned support tools, and understanding of enterprise networking allow offices to avoid the limitations of excessive dependence on smaller service firms, independent freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Begin Getting Online Computer Help from Progent?
- Proven Methodology
Progent's team of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional experience, in the trenches of IT service, performing a broad range of technical tasks for a large mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support staff. This ensures that you get not only expert IT capability, but also a support engineer with field-tested approaches for applying technical knowledge to fix real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site help per minute. As a result, you are charged only for received services. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no service activation charge and asks no monthly commitment for support services delivered during regular working hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast fixes so you will not be forced to permit simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or small service organizations who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by every consultant to each client. The discipline of detailing and organizing service records results in more efficient service and avoids a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who won't release vital service information.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock system monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering possible problems before they cause downtime, system monitoring can keep your IT network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.