Immediate Remote Troubleshooting for Edison Computer Systems
Immediate Online Technical Support for Edison NetworksFor companies in Edison or anywhere in the state of New Jersey, Progent offers online technical support for computer systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with complex networking problems, plus the services of CISSP-accredited cybersecurity consultants to handle high-level security design and troubleshooting issues.

Progent's remote support engineers provide excellent value because they have the practical experience and are equipped with the sophisticated tools required to resolve the majority of network problems quickly. Efficient support lowers direct costs since service calls use up fewer billable consulting minutes. Remote support also avoids the cost of sending a consultant to your location. Your organization saves additionally with indirect costs by reducing or avoiding system outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced remote consulting know-how is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you pay just for the support that you actually get. In contrast to typical online support companies, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing save you from scenarios where quick solutions manage to end up as large bills. Progent's skill at handling problems efficiently means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of customized technologies and proven methodologies that allow the maximum level of effectiveness for remote technical support and repair for IT networks of all sizes. Progent offers safe VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's remote service group to communicate with your system remotely without violating corporate security.

Progent's proven service database system stores thorough histories of the support that Progent's customers have received. Progent's staff engineers have access to the details of support provided to every client by every consultant. This database of issues and fixes is organized as a readily searchable internal database that permits Progent's online technical engineers to communicate their experiences with the whole team to ensure that the value of Progent's support services grows over time. Progent's high-level accreditations and working relationships with major industry leaders including Cisco and Microsoft open up other extensive support databases and allow fast response from vendors' in-house support staff with the result that Progent's remote service specialists can find optimal solutions promptly.

Remote support services offered by Progent to companies in Edison and anywhere in the state of New Jersey include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight series of network monitoring and management services covers all key facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack progression including protection, detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, apps and VMs that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide web-based management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating complex management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that need important software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so any looming issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with information security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology projects. Progent's charges for ongoing consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these special fields of information technology allows clients to complete critical initiatives economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging issues.

    Progent’s Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent’s Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Help Desk Call Center staff of veteran information technology professionals gives your clients in Edison or anywhere in the state of New Jersey fast assistance from a dependable support resource with extensive background providing telephone-based help and online repair service for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk recognition as a crucial contributor to company efficiency, and Progent's intent is to solve rather than merely track IT issues.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team can supply remote and in-depth engineering support and education in key business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom development, and training for Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's consulting, custom programming, and education services, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Edison, or anywhere in the state of New Jersey, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your business so your IT support is proactive rather than reactive. By spotting looming trouble spots before they expand into full-scale emergencies, automated monitoring can head off stressful and expensive service failures. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems that incorporate a variety of platforms.
How Your Edison Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based help with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Edison or throughout the state of New Jersey, Progent's online computer support engineers can deliver effective and affordable IT help whenever your organization requires it. Long experience offering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine online access tools to solve computer problems rapidly while avoiding the expense and lost productivity that comes with in-person support calls.

Even if your Edison organization relies on a regular freelance support technician or employs an in-house IT staff that know how to handle the majority of computer issues, Progent’s Microsoft certified engineers are available to provide a convenient and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the experience to deal with sudden network crises or especially complicated integration problems.

Advantages of Progent's IT Support for Offices in Edison
Progent's remote network troubleshooting services enable your Edison company to realize the benefits of immediate, expert network support without the expense of managing an in-house IT organization. Your information system will derive greater strategic value by being more available, efficient, and protected. Advantages to your business include:

  • Convenient virtual expansion of your on-site IT resources
    With most businesses in Edison or anywhere in New Jersey, nearby computer service resources, whether consisting of independent consultants or a full-time maintenance staff, can handle the majority of technical problems. However, serious problems may occur when your regular resources are overstretched or absent, and some problems may be associated with technology that is beyond the scope of your onsite support people. In these cases, Progent's online support experts offer an easy, fast, and economical way to augment your regular help and to transfer valuable knowledge to improve your capability to deal with downstream issues in-house.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller businesses commonly rely on individual freelance consultants. Although independent consultants carry less internal costs than big consulting organizations and can afford to charge marginally less, they are often overbooked, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on a trip, or in training, the absence of reserve personnel may force your company to wait for assistance during an IT crisis. As your company expands, system unavailability and problems with critical applications become more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a ready source of backup support expertise to make sure your network remains up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Businesses typically begin with an IT architecture created on a modest budget. Without a scalable infrastructure, slap-dash repairs can get thrown onto an unstable foundation. When a company grows, stability and scalability problems can impede the success of the business. These badly designed systems require careful analysis, smart strategic planning, and extensive technical knowledge to upgrade to a system architecture able to provide the stable foundation to meet critical business requirements and facilitate future growth.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller companies need guidance and technical training to navigate through an ever more complex maze of product alternatives available for promoting business success and enhancing productivity. Businesses do not need a computer consultant who is motivated to sell a specific vendor's technology. Network consulting and product sales can result in a situation where the proposed solution is designed around a profitable technology instead of the true requirements of a business. Progent eliminates these dilemmas by selling only services instead of products. This enables Progent to align IT expertise with the real needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, depth of IT experience, refined support software, and understanding of corporate IT allow businesses to avoid the limitations of excessive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

How Does Our Company Begin Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.