Fast and Affordable Online Support for Edison New Jersey Computer Systems
For businesses in Edison New Jersey, Progent provides online support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex networking issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security design and troubleshooting jobs.
Progent's remote support engineers offer exceptional leverage because they have the practical experience and have access to the sophisticated technology necessary to solve most network issues quickly. This reduces direct expenses because service calls use up minimal billable minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company benefits additionally in indirect costs by reducing or eliminating network downtime and related losses stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive online consulting experience is particularly important for businesses that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's pricing model for online support is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced just for the services that you actually get. Unlike typical online service companies, Progent asks for no startup charge or minimum fees. Progent's one-minute granularity and simple model for pricing prevent situations where speedy. minor solutions somehow turn into large bills. Progent's penchant for dealing with technical issues quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of customized technologies and field-proven methodologies which promote the highest level of effectiveness for remote help and repair for IT networks of all sizes. Progent's remote service group can communicate with your company's computer system without breaching network security.
Progent's sophisticated customer support reporting system includes detailed histories describing the service that Progent's customers have received. Progent's team consultants have access to the history of all help provided to every customer by every Progent engineer. This archive of trouble tickets and solutions is organized as an easily exploitable support database that allows Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with major vendors including Cisco and Microsoft open up other massive technical knowledge bases and permit fast response from vendors' in-house engineering staff so Progent's online service experts can find the most efficient resolutions quickly.
Online technical support services provided by Progent to companies in Edison New Jersey include:
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Authorized Windows Experts
Progent's Microsoft-premier online support experts offer computer problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can assist you with a wide range of technology support such as Microsoft Windows Server 2022 planning and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of affordable PC desktop support services to assist your company to install, integrate, repair, and manage desktop PCs and laptops powered by Windows. Progent's desktop consulting services cover areas such as offering Windows 11 system design and migration consulting and Windows 10 configuration support, plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your PCs and cloud-connected mobile devices.
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Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the highest accreditation for network infrastructure professionals, and indicates a consultant's technical knowledge at the master level. Cisco-qualified CCIEs know how to handle the most stubborn challenges surrounding network design, installation, administration, compliance, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in isolating problems with IOS Software network administration utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs are an excellent cost-effectiveness because their depth of experience enables them to solve problems rapidly. In typical cases, less seasoned engineers can wrestle for hours or days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can tie into your computer system using advanced on-line support technology to provide efficient, safe, and economical analysis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
City |
Address |
Phone |
Link |
Brooklyn |
Flatbush Avenue Executive Center, 495 Flatbush Avenue Brooklyn, NY 11225 United States |
(917) 781-0096 |
Brooklyn Network Support Services |
Edison |
3001 Woodbridge Avenue Edison, NJ 08837 United States |
(973) 939-0035 |
Edison Network Support Services |
Jersey City |
111 Town Square Place, Suite 1203 Jersey City, NJ 07302 United States |
(201) 839-3400 |
Jersey City Network Support Services |
Lower Manhattan |
30 Broad St, 23rd Floor New York City, NY 10004 United States |
(646) 969-5696 |
Lower Manhattan Network Support Services |
Midtown Manhattan |
420 Lexington Ave New York City, NY 10170 United States |
(646) 727-4666 |
Midtown Manhattan Network Support Services |
Newark |
146-B Ferry Street Newark, NJ 07105 United States |
(862) 373-1253 |
Newark Network Support Services |
Parsippany |
181 New Road, Suite 304 Parsippany, NJ 07054 United States |
(973) 939-0009 |
Parsippany Network Support Services |
Saddle Brook |
Park 80 West Saddle Brook, NJ 07663 United States |
(562) 583-3336 |
Saddle Brook Network Support Services |
Uniondale |
405 RXR Plaza Uniondale, NY 11556 United States |
(224) 534-2088 |
Uniondale Network Support Services |
Yonkers |
73 Market Street, 3rd Floor Yonkers, NY 10710 United States |
(914) 662-8006 |
Yonkers Network Support Services |
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's popular selection of connectivity products by delivering services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help you to take the urgent first step in responding to a ransomware attack by putting out the fire. Progent's online ransomware expert can help you to locate and quarantine infected servers and endpoints and protect clean resources from being compromised. If your Edison network has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal and Operational Continuity Services
Progent's ransomware recovery consultants can help your Edison organization to restore an IT network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor. Progent's group of IT security specialists bring the wide selection of skills necessary to reconstruct all vital components of a targeted network quickly and with minimal data loss. To find out more, visit Progent's ransomware removal and operational continuity services.
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CISSP, ISSAP, and CISM Premier System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions to strengthen the immunity of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist you to recover quickly after a serious penetration. Security consulting services available from Progent cover thorough data security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick recovery from virus and worm assaults; integrating firewalls; establishing safe techniques for off-site and mobile connectivity; defending your email system against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
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Hybrid Cloud Integration Solutions

Progent offers expert remote consulting to help companies of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your IT team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that utilize on-premises resources along with public cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud integration services such as Microsoft 365 integration solutions with local Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
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VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable process for restoring applications and services rapidly following an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service recovery, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation independent of the hardware used by the underlying IP network.
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UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide phone-based support services to address a wide array of information technologies such as network infrastructure, messaging systems, system and process security, plus UNIX and Windows integration. For server hardware economization and simplified administration in environments that include Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from legacy systems to Windows or Linux-based solutions. Progent's group-oriented methodology for solving technical issues promotes quick escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer emergency remote assistance analyzing anomalies within UNIX/Linux systems powered by leading derivatives of UNIX such as:
Apple Mac OS X
Sun Solaris
IBM AIX
HP-UX (Hewlett Packard UNIX)
BSD
SGI/Irix
Progent's ProSight Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, subscription-based services designed to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by some of the industry's top corporations. The ProSight suite of network management outsourcing services covers all critical aspects of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so all potential problems can be resolved before they can impact productivity. Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based platform for managing your client-server infrastructure by offering an environment for performing common time-consuming tasks. These can include health monitoring, update management, automated repairs, endpoint deployment, backup and recovery, A/V defense, remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alarm to your designated IT personnel and your Progent consultant so emerging issues can be fixed before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of in-depth reporting utilities created to integrate with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services (DPS), a family of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup processes and allow transparent backup and rapid recovery of critical files, applications, images, plus virtual machines. ProSight DPS lets you avoid data loss caused by hardware failures, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed backup services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables single-tap identity verification on iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected application and give your password you are asked to confirm your identity via a device that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be used as this added form of ID validation such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can designate multiple verification devices. To find out more about Duo identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Co-Managed Call Desk: Outsourced and Shared Call Center Services
Progent's Shared Service Desk offers a transparent supplement to your core IT support organization. Client interaction with the Service Desk, provision of technical assistance, problem escalation, trouble ticket creation and tracking, efficiency measurement, and management of the support database are consistent whether incidents are taken care of by your corporate IT support organization, by Progent's team, or by a combination. Your business has complete versatility to expand or shrink your part of technical support work as needed. Progent takes care of initial installation and provisioning of the professional services automation (PSA) software plus workflow documentation, testing and training.
For details about ProSight Shared Help Desk, refer to ProSight Shared Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the complete threat lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management offer organizations of any size a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving IT network. Besides maximizing the security and functionality of your IT environment, Progent's patch management services permit your in-house IT team to focus on more strategic projects and activities that derive maximum business value from your information network. Learn more about Progent's patch management services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with data security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The interview is intended to help evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery system that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects. Billing rates for longer-term consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these important fields of computer technology allows customers to execute major projects within budget and on schedule. Progent's project-based remote consulting services include:
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Help Desk Call Center Services
Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve challenging issues.
Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the top PSA platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Call Center staff of veteran network experts gives your workers in Edison New Jersey quick communication with a reliable network service group with substantial experience delivering phone support and remote repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center recognition as a significant contributor to business efficiency, and Progent's goal is to resolve instead of just annotate IT issues.
- Applications Support: Education, Programming, and Integration
Progent's Applications Experts Group provides remote and in-depth consulting support and training in specific application areas including ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, programming, and training for familiar Microsoft applications including Microsoft CRM, Project, Microsoft 365 Word, and Office Excel. To learn more information about Progent's consulting, programming, and education services, see Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide world-class online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center2, extend or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Edison New Jersey online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can adapt SCOM to suit your environment so that your computer support is proactive rather than reactive. By detecting emerging trouble spots before they expand into downtime, proactive monitoring can minimize inconvenient and costly service crises. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or systems that incorporate a combination of operating systems.
How Your Edison Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Edison New Jersey, Progent's online computer support engineers can provide expert and economical IT support the moment your company has to have it. More than 20 years of delivering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to fix network problems quickly while eliminating the expense and lost time associated with on-site service visits.
Even if your Edison company works with a regular freelance support technician or maintains an in-house organization that can handle the majority of computer issues, Progent's Microsoft and Cisco certified engineers can offer a convenient and transparent virtual extension of your local resources in cases when your regular service personnel either don't have the time or the knowledge to address sudden system emergencies or especially complex integration projects.
Benefits of Progent's Network Help for Companies in Edison New Jersey
Progent's remote network troubleshooting services enable your Edison company to have the benefits of on-call, expert IT support without the expense of managing a full-time IT staff. Your information system will derive greater strategic worth by becoming increasingly available, efficient, and protected. Advantages to your business include:
- Convenient virtual expansion of your on-site support resources
For most organizations in Edison New Jersey, nearby network service resources, whether consisting of independent consultants or a full-time IT staff, can deal with typical network issues. However, IT crises can strike when local resources are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your onsite support personnel. In these cases, Progent's on-call support experts give you a convenient, quick, and budget-friendly solution to augment your local help and to convey useful information to improve your ability to handle downstream issues locally.
- Less Dependence on Individual Consultants
For IT support, smaller organizations often depend on individual freelance service providers. Although freelance service people carry less internal costs than big support firms and can often charge marginally less, they are often overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in class, the absence of fallback personnel may force your company to wait for help during an emergency. As your business grows, network unavailability and trouble with vital applications become more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a reliable source of reserve support expertise to insure your IT system remains up and running.
- Build a Solid Basis for Seamless Growth
Businesses often start with an information system created on a modest budget. Without a scalable framework, band-aid repairs often get piled onto a shaky foundation. When a company grows, stability and expandability problems can impede the success of the business. Such badly built environments need proper assessment, smart strategic planning, and wide IT knowledge to upgrade to a network architecture able to deliver the stable foundation to handle critical business requirements and facilitate downstream growth.
- Interact with Solution Providers Instead of Product Vendors
Smaller offices require advice and technical training to navigate through an increasingly complex maze of technology alternatives capable of promoting business success and enhancing productivity. These companies do not need a computer engineer who is motivated to resell a specific vendor's products. Network support and product sales can lead to a scenario where the proposed
solution is designed around a profitable technology rather than the genuine needs of a client. Progent avoids these conflicts of interest by offering just services rather than products. This allows Progent to align technical expertise with the best needs of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical background, fine tuned remote support software, and understanding of corporate IT enable businesses to escape the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or limited in-house resources.
Progent adds value by providing:
- Proven Methodology
Progent's team of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional experience, in the trenches of IT service, performing a broad range of IT projects for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting personnel. This guarantees that you get not just world-class IT help, but also a consultant with proven methods for applying computer knowledge to repair real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person visits per minute. As a result, you owe exclusively for delivered support. Progent does not demand a higher rate for after-hours or priority support, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup fee and asks no retainer for services delivered during regular business hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you won't be forced to allow minor problems to fester.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike some independent consultants or small service firms who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation sent by every consultant to every customer. The practice of documenting and organizing service records results in more effective service and eliminates a slew of common problems such as when a support customer is virtually held captive to a consultant who won't let go of vital service information.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide round-the-clock system tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By anticipating potential issues before they cause lost productivity, system monitoring can keep your IT network from painful and costly availability losses.
How Does Our Company Begin Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.