Immediate Online Technical Support for Edison New Jersey Information Networks
For businesses in Edison New Jersey, Progent provides online support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with challenging networking problems, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security design and troubleshooting jobs.
Progent's online support experts offer exceptional leverage because they have the real-world experience and are equipped with the sophisticated technology required to solve most information system problems rapidly. This reduces direct costs because solutions require fewer chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your organization saves additionally with incidental expenses by reducing or avoiding network outages and related costs resulting from business discontinuity, upset clients, idle workers, and distracted management. Progent's advanced remote consulting know-how is especially important for organizations that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.
Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are charged just for the services that you actually get. In contrast to typical remote service companies, Progent requires no startup charge or minimum fees. Progent's per-minute granularity and simple policy for billing avoid situations where quick fixes manage to turn into large tabs. Progent's skill at solving technical issues efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of optimized tools and proven processes that promote the maximum level of efficiency for remote engineering help and repair for computer networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's remote service group to interface to your environment without breaching system security.
Progent's powerful customer support reporting system includes thorough documentation of all support that Progent's customers have received. Progent's authorized consultants have the benefit of the history of services rendered to each customer by any consultant. This archive of anomalies and resolutions is stored as a quickly retrievable proprietary knowledge base that permits Progent's online support professionals to share their experiences company-wide to ensure that the value of Progent's support services grows daily. Progent's advanced accreditations and close associations with important technology companies including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's remote service experts can determine optimal resolutions in the least time.
Online technical services offered by Progent to customers in Edison New Jersey include:
Authorized MS Windows Experts
Progent's Microsoft-certified online support professionals can deliver network repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist your company with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective desktop consulting and support services to assist your business to install, configure, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 migration support as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure professionals, and validates a person's technical skills at the expert level. CCIEs can deal with even the most stubborn issues encountered in network design, integration, administration, compliance, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS Software network management utilities and coming up with workarounds or locating program patches. CCIEs represent an exceptional value since their broad experience enables them to find solutions for problems rapidly. In typical instances, less seasoned service providers can struggle for hours or even days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can communicate with your computer system via sophisticated remote support technology in order to provide efficient, secure, and economical analysis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling family of infrastructure products. Cisco networking consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch support, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones configuration, Cisco Meraki wireless access point layout and set up, Aironet Wireless APs consulting help, Cisco wireless controllers consulting, Cisco Security and VPN Consulting assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Experts
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of security solutions that can enhance the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against attacks or assist you to clean up rapidly after a damaging breach. Security solutions available from Progent include: comprehensive network security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm assaults; integrating firewalls; designing secure architectures for off-site and mobile access; defending your email infrastructure against spam and DHA attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting services to help organizations of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a consistent workflow for restoring applications and services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also supports non-disruptive testing for site recovery, updates and patches and can produce audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer remote consulting services to cover a broad spectrum of computer technologies including network infrastructure, email systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified administration in environments that include Linux and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to solving technical issues promotes quick escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers service costs.
Important Linux variants for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology used by many of the world's leading enterprises. Progent's ProSight suite of network monitoring and management services addresses all key areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the entire threat progression including protection, identification, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can help you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, enhance and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating tedious management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT personnel and your Progent consultant so that any potential issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology projects. Progent's rates for longer-term consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these important areas of information technology enables clients to complete major projects within budget and on time. Progent's special online consulting services include:
How Your Edison Company Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Help Desk support alternatives for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle challenging issues.
Progentís shared Help Desk services allow your business to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center staff of veteran information technology consultants gives your customers in Edison New Jersey immediate contact with a reliable network service resource with extensive background providing telephone-based support and online diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center perception as a major enabler of business success, and Progent's target is to fix rather than just track network problems.
- Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff can supply remote advanced consulting support and education in key application fields including ERP, MRP, custom financial systems, and CRM. Progent also can provide expertise, custom development, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's expertise, customization, and training offerings, go to Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Edison New Jersey remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your business so your network support is proactive rather than reactive. By spotting looming problems before they evolve into crashes, proactive monitoring can minimize stressful and costly information system crises. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks that support a mix of platforms.
To get in touch with Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Edison New Jersey, Progent's online computer support engineers can deliver expert and affordable IT support whenever your organization has to have it. Long experience delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine online connectivity technology to solve network problems rapidly while avoiding the cost and lost productivity that comes with in-person service calls.
Even if your Edison office deals with a local freelance consultant or maintains a full time IT staff that can deal with typical computer issues, Progentís Microsoft certified engineers can provide an easy and seamless remote expansion of your on-site resources for situations when your regular service personnel either don't have the time or the experience to solve sudden network emergencies or particularly challenging integration projects.
Details of Progent's Remote Network Support for Edison New Jersey
Progent's online support, remote repair, network security expertise, and network administration services offer companies in Edison New Jersey unparalleled leverage for your IT investment. Whether you need occasional telephone help and Internet-based troubleshooting or ongoing Help Desk services and system administration, Progent's professionals can provide your office world class network support while permitting you to eliminate the expense and administration overhead of running a full-service internal IT staff. Highlights of Progent's online help services include:
- Fast Telephone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to companies in Edison New Jersey and is also ideal for networks in more remote areas that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a broad range of Microsoft support utilities, service databases, and on-going education.
- By the Minute Rates to Reduce Expenses
Progent offers online support on a minute-by-minute billing plan, so you are charged only for the support you use. Progent requires no minimum fee for phone service and imposes no monthly retainer for support services provided during normal business hours. This keeps you from facing big bills for quick fixes.
- Access to Cisco Network Design Experts
Progent's certified experts for Cisco offers the services of on-staff specialists with experience in planning, deploying, and supporting networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to help you create fast, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Team
Progent's basic consulting offerings consist of system integration, Microsoft Exchange consulting, network security design, and Help Desk sharing services. Progent's Application Experts Team can provide in-depth consulting expertise for specific business applications. Support available from the Application Experts Group includes:
Microsoft Dynamics GP Support and Programming
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Project Management and Software Programming
MySQL Management Support and Application Design
Apple Macintosh Consulting
Amazon Marketplace Web Service Programming
By offering a full service one-stop resource for network generalists and specialists, Progent is able to deliver fast, cost-effective, and comprehensive IT solutions that address the unique needs of your company.
- State of the Art Online Connectivity Software
Protected remote access allows Progent's support professionals to see precisely what your users see. This makes it possible to find quick fixes to issues that might otherwise require an expensive onsite visit. Sophisticated online connectivity software and experienced engineers together enable Progent to resolve most IT issues quickly and economically. Progent is an industry leader in offsite troubleshooting and remote network analysis.
- Compatibility with Popular VPN Gateways
Progent can provide safe VPN access for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24-hour Service for Maximum Network Availability
For organizations with line-of-business applications, Progent can provide optional round-the-clock online support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed especially for budget-conscious companies whose workers require instant recourse to a Help Desk Call Center with effective phone support and complete escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical knowledge, refined remote support software, and familiarity with enterprise networking allow offices to escape the pitfalls of excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Online Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average more than ten years of hands-on professional background, in the trenches of IT support, performing a broad variety of technical projects for an extensive array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting team. This guarantees that you get not only world-class IT skills, but also a support engineer with proven methods for applying computer knowledge to repair real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person help by the minute. As a result, you owe only for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no initialization fee and asks no monthly commitment for services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for quick repairs so you will not be forced to allow less critical problems to fester.
- Complete Documentation of IT Services
Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or small service organizations who offer scant documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports sent by each staff member to every customer. The discipline of documenting and organizing support records results in more effective support and eliminates a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock network tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they cause lost productivity, network monitoring can save your information network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.