Immediate Remote Troubleshooting for Edison Computer Networks
For organizations in Edison or anywhere in New Jersey, Progent provides online technical support for networks powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to solve challenging networking issues, as well as the services of CISSP-accredited security experts to handle advanced security architecture and troubleshooting issues.
Progent's remote technical support experts offer exceptional leverage because they have the real-world experience and have access to the sophisticated technology required to solve the majority of network issues quickly. Efficient support lowers direct costs because solutions require minimal billable minutes. Online help also avoids the expense of dispatching a consultant to your site. Your company benefits additionally in indirect expenses by reducing or eliminating system outages and related losses resulting from business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive online technical support experience is particularly valuable in environments that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an option.
Progent's pricing model for online support is designed to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you are invoiced exclusively for the services that you receive. Unlike many online service companies, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and clean model for billing prevent scenarios where speedy. minor fixes manage to turn into big tabs. Progent's penchant for solving technical issues quickly means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized technologies and field-proven processes that permit the highest degree of effectiveness for remote engineering help and repair for IT networks of all sizes. Progent offers secure VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's Technical Response Center to interface to your company's network remotely without violating network security.
Progent's proven service database application keeps detailed records of the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of support delivered to each Progent client by every Progent consultant. This history of anomalies and repairs is organized as a readily exploitable internal knowledge base that allows Progent's remote technical professionals to communicate their experiences company-wide to make sure that the quality of Progent's support services improves daily. Progent's advanced certifications and close relationships with key vendors including Cisco and Microsoft make available additional vast technical databases and allow fast access to vendors' internal support staff with the result that Progent's remote consulting experts can find the best solutions in the least time.
Remote technical services offered by Progent to clients in Edison and anywhere in the state of New Jersey include:
Authorized Windows Experts
Progent's Microsoft-certified remote service experts offer computer system problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help your company with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment support, Skype for Business Server migration consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Development and Training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop consulting and support services to help you company to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking professionals, and certifies a person's network technology skills at the master level. Cisco-qualified CCIEs know how to handle even the most difficult issues surrounding network infrastructure design, integration, maintenance, protection, and problem solving. CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network management tools and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs represent an excellent cost-effectiveness since their depth of expertise enables them to solve problems rapidly. In many cases, less qualified engineers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can connect to your computer system via advanced on-line support technology in order to provide quick, safe, and affordable analysis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||317 George Street, 3rd Floor
New Brunswick, NJ 08901
||Edison Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||2 University Plaza, Suite 100
Hackensack, NJ 07601
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||2 Overhill Rd
Scarsdale, NY 10583
||Yonkers Network Support Services
Progent's Cisco CCIEs can provide expertise in all of Cisco's industry-leading family of connectivity appliances. Cisco technology expertise provided by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch support, Cisco Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki wireless AP layout and configuration, Cisco Aironet APs consulting expertise, Cisco wireless controllers consulting, Cisco VPN Integration services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services to bolster the defenses of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help your company to clean up rapidly following a damaging breach. Security consulting services offered by Progent cover comprehensive information security assessment utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recovery from virus and worm assaults; setting up firewalls; establishing safe architectures for off-site and mobile communication; securing your email system against spam and directory harvest attacks; and instituting 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting support to help organizations of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine physical IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent process for recovering services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to plan, configure, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver high availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer remote support services to address a broad range of information technologies including network infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified management in networks that include Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with transitioning from older applications to Windows or Linux-based environments. Progent's team-oriented approach to resolving technical problems enables quick escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance resolving anomalies within UNIX/Linux networks powered by popular versions of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the world's top enterprises. The ProSight line of outsourced network management services addresses all key aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the complete malware attack progression including protection, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical files, apps and virtual machines that have become lost or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their networking hardware like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that need critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your Progent engineering consultant so that any potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup system that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract information technology programs. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology enables clients to execute major projects economically and on time. Progent's project-based remote consulting services include:
How Your Edison Company Can Contact Progent's Online Service Experts
Call Center Services
Progent's Help Desk service offerings for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging issues.
Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the top professional services automation platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk team of experienced information technology consultants provides your workers in Edison or anywhere in the state of New Jersey instant communication with a reliable technical support resource with substantial experience delivering phone support and online repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center recognition as a crucial contributor to company performance, and Progent's target is to solve instead of merely annotate technical issues.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts staff offers online professional consulting expertise and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, programming, and training services, visit Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers businesses in Edison, or anywhere in the state of New Jersey, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can configure Operations Manager to accommodate your business so your computer support is proactive rather than reactive. By exposing looming problems before they cause full-scale emergencies, system monitoring can avoid disruptive and costly information system failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or environments powered by a variety of platforms.
To contact Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent.
For businesses and startups in Edison or throughout the state of New Jersey, Progent's online network support engineers are ready to provide professional and economical system help the moment your company has to have it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access technology to repair IT problems rapidly while avoiding the cost and lost productivity that comes with on-site service calls.
Even if your Edison organization works with a regular freelance support technician or employs a full time organization that know how to deal with typical network issues, Progentís Microsoft certified engineers can provide an easy and transparent remote expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the expertise to fix unexpected network crises or particularly challenging integration projects.
Benefits of Progent's Network Help for Organizations in Edison
Progent's remote technical help services allow your Edison organization to realize the advantages of timely, enterprise-class IT support without the expense of maintaining a full-time IT organization. Your network will derive added business value by becoming more reliable, productive, and secure. Advantages to your business include:
- Convenient virtual extension of your on-site IT resources
With most businesses in Edison and throughout New Jersey, local network service providers, whether made up of independent consultants or an internal maintenance staff, can deal with the majority of network problems. However, major troubles may strike when your regular support personnel are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your onsite service people. In these cases, Progent's on-call support specialists offer a convenient, quick, and budget-friendly way to supplement your local resources and to pass on useful knowledge to increase your capability to deal with downstream issues in-house.
- Less Dependence on Individual Service Providers
For network maintenance, smaller organizations commonly rely on individual freelance service providers. While freelance service people carry less overhead than larger service firms and can afford to charge marginally less, they are often overextended, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another client, sick, on vacation, or in class, the lack of reserve help may force your company to go without help during an emergency. As your business expands, system unavailability and problems with critical applications become more costly. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides an on-call source of reserve support expertise to make sure your IT system is always up and running.
- Build a Scalable Foundation for Smooth Expansion
Organizations typically begin with an IT architecture implemented on a modest budget. Lacking a proper infrastructure, band-aid repairs often get piled on top of an unstable foundation. As a company grows, reliability and scalability problems can impede the productivity of the business. Such poorly built environments require proper analysis, intelligent long-term planning, and broad-based IT expertise to upgrade to a network architecture that can deliver the stable foundation to meet critical business demands and facilitate future expansion.
- Work with Problem Solvers Instead of Technology Vendors
Smaller offices require guidance and technical education to navigate through an increasingly complicated maze of product alternatives capable of accelerating business growth and enhancing productivity. Businesses hardly need a computer engineer who is attempting to earn a commission on a certain vendor's products. IT support and product sales can lead to a situation where the proposed
solution is built around a profitable product rather than the true needs of a client. Progent avoids these conflicts by selling just services rather than products. This enables Progent to align IT consulting with the real needs of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT experience, fine tuned remote support software, and understanding of corporate IT enable companies to escape the limitations of exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than ten years of real-world professional experience, at the forefront of IT service, performing a broad variety of technical projects for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This ensures that you get not just expert IT capability, but also a support engineer with proven approaches for applying computer knowledge to resolve actual network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person visits per minute. Consequently, you are billed just for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for services delivered during regular working hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you will not be tempted to permit less critical problems to fester.
- Complete Documentation of IT Services
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who provide scant documentation or specifics of tasks done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports sent by each consultant to each customer. The practice of detailing and archiving support records results in more effective service and avoids a slew of common problems such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to offer 24x7 system tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By revealing potential problems before they result in lost productivity, network monitoring can save your information network from painful and costly service disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.