Fast Remote Troubleshooting for Edison New Jersey IT Networks
Fast Remote Support for Edison NetworksFor businesses in Edison New Jersey, Progent provides remote technical support for networks powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have provided remote support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, plus the services of CISA and CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.

Progent's remote technical support engineers offer excellent value because they have the real-world experience and have access to the advanced technology needed to solve the majority of information system issues quickly. Efficient support reduces direct expenses since service calls require minimal billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your company benefits even more in incidental expenses by reducing or eliminating network outages and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting know-how is especially helpful for organizations that rely on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's billing policy for online help is designed to leverage your IT service investment. Progent charges per minute for telephone-based consulting, so you pay only for the services that you actually get. In contrast to many remote service organizations, Progent requires no initialization charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing save you from situations where quick fixes somehow turn into substantial tabs. Progent's skill at disposing of problems efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of customized technologies and field-proven processes that permit the maximum degree of effectiveness for remote engineering help and troubleshooting for information systems of any size. Progent offers secure VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's online support team to interface to your company's environment remotely without compromising network security.

Progent's proven technical support reporting system keeps thorough histories describing all support that Progent's clients have received. Progent's authorized engineers have access to the records of all help provided to each Progent client by every engineer. This history of trouble tickets and fixes is structured as an easily exploitable proprietary knowledge base that enables Progent's online support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's support grows over time. Progent's advanced certifications and working associations with major industry leaders such as Cisco and Microsoft open up other vast technical databases and permit priority access to vendors' internal product engineers with the result that Progent's online service experts are able to arrive at optimal solutions in the least time.

Remote technical services provided by Progent to customers in Edison New Jersey include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price services intended to enable small and medium-size organizations to benefit from the same advanced technology used by many of the world's leading corporations. The ProSight series of IT management outsourcing services addresses all critical areas of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including protection, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore product companies to produce ProSight Data Protection Services, a portfolio of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your backup operations and allow transparent backup and fast recovery of vital files/folders, applications, images, and virtual machines. ProSight DPS helps you recover from data loss caused by equipment failures, natural calamities, fire, cyber attacks such as ransomware, user mistakes, malicious employees, or software glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed backup services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management provide organizations of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting updates to your ever-evolving IT system. In addition to optimizing the security and reliability of your IT environment, Progent's software/firmware update management services allow your IT team to focus on more strategic projects and activities that derive maximum business value from your network. Learn more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Android, and other personal devices. With 2FA, whenever you sign into a protected application and enter your password you are requested to confirm your identity on a unit that only you have and that uses a separate network channel. A broad selection of devices can be used as this second form of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can designate several verification devices. For details about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time management reporting plug-ins designed to work with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver centralized management and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security requirements, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup system that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting professionals for contract information technology projects. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these important fields of computer technology allows clients to execute critical initiatives economically and on time. Progent's special online consulting services include:

  • Call Center Support
    Progent's Call Center service options for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's shared Help Desk services allow your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Call Center team of experienced information technology experts offers your clients in Edison New Jersey quick contact with a large technical support resource with years of experience delivering phone help and remote repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center perception as a solid driver of business efficiency, and Progent's target is to solve rather than simply report technical problems.

  • Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts Team offers phone-based advanced consulting expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, customization, and education for Microsoft business applications including Microsoft CRM, Project, Microsoft 365 Word, and Office Excel. To find out more about Progent's expertise, customization, and training offerings, go to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide world-class remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center2, expand or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Edison New Jersey remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can customize SCOM to fit your business so your IT support is proactive rather than reactive. By exposing possible problems before they expand into network outages, remote monitoring can minimize inconvenient and costly network crises. Progent can also use network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or networks based on a variety of platforms.
How Your Edison Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based help with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Edison New Jersey, Progent's phone-based network support specialists are ready to provide effective and affordable system support the instant your company has to have it. Over 20 years of offering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine online access technology to solve computer problems quickly while eliminating the expense and lost time associated with in-person service calls.

Even if your Edison office has a regular independent consultant or maintains an in-house organization that know how to handle day-to-day network issues, Progent's Microsoft and Cisco certified consultants can offer a convenient and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either lack the time or the expertise to solve unexpected system crises or particularly complex integration projects.

Details of Progent's Online Computer Services for Edison New Jersey
Progent's online support, remote repair, system security consulting, and network management services offer businesses in Edison New Jersey unparalleled leverage for your IT investment. Whether you require one-time telephone support and Internet-based troubleshooting or full-time Help Desk call center services and network management, Progent's experts can deliver your office enterprise-level network support while allowing you to avoid the expense and hassle of running a large in-house IT staff. Key features of Progent's online help services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical knowledge, refined remote support software, and understanding of enterprise networking enable businesses to avoid the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier experts average more than a decade of real-world industry background, at the forefront of network support, performing a wide range of technical projects for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its support personnel. This means that you get not only world-class technical help, but also a support engineer with field-tested approaches for applying computer knowledge to solve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises help by the minute. As a result, you are invoiced exclusively for received support. Progent does not demand a higher rate for off-hours or urgent support, and within California or in regions where Progent provides on-site service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no minimum fee and asks no monthly commitment for support services delivered during normal working hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for fast fixes so you won't be tempted to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their scope, Progent can focus on providing high-value services where Progent faces little competition. Businesses who utilize familiar independent consultants or who maintain internal IT staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, secure, and efficient.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock network monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can save your IT network from painful and expensive service disruptions.
How Does Our Company Start Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.

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    Progent can help businesses of any size to adhere to leading practices to set up SCVMM 2012 hosts and host groups, fabric, storage, and libraries; plan, integrate, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for enterprise-class monitoring and reporting. Progent can help your company to migrate from an older edition of SCVMM or from another virtualization management platform, and Progent can assist you to optimize and troubleshoot your current SCVMM environment so you realize the highest possible business value.

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