Immediate Remote Troubleshooting for Edison New Jersey Computer Networks
Urgent Remote Technical Support for Edison NetworksFor companies located in Edison New Jersey, Progent offers online technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, plus the services of CISA and CISSP-accredited cybersecurity experts to handle high-level security architecture and troubleshooting issues.

Progent's online technical support experts provide exceptional value because they have the real-world background and are equipped with the advanced tools needed to solve most information system issues quickly. Efficient support reduces direct expenses since service calls use up minimal chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your office. Your company saves additionally in indirect costs by minimizing or eliminating network outages and associated losses resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced online consulting experience is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's billing policy for online help is designed to leverage your IT service investment. Progent bills per minute for phone assistance, so you are charged exclusively for the support that you receive. Unlike many remote service organizations, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with situations where quick repairs manage to end up as major bills. Progent's penchant for disposing of problems efficiently means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of optimized technologies and field-proven processes that permit the maximum level of efficiency for remote help and repair for computer systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's remote service group to access your network without compromising network security.

Progent's sophisticated technical support reporting application includes extensive records for all service that Progent's customers have been provided. Progent's staff service personnel have access to the records of all help delivered to every customer by every Progent consultant. This archive of issues and resolutions is structured as a readily accessible internal knowledge base that allows Progent's online support professionals to share their knowledge company-wide to make sure that the value of Progent's technical support grows over time. Progent's high-level certifications and working associations with important vendors including Cisco and Microsoft open up other extensive support databases and permit priority response from vendors' in-house product engineers so Progent's remote consulting experts are able to find optimal resolutions quickly.

Remote technical services offered by Progent to businesses in Edison New Jersey include:

Progent's ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same advanced technology used by some of the industry's top corporations. The ProSight line of network management outsourcing services addresses all critical areas of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the entire malware attack progression including filtering, identification, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup/restore technology companies to create ProSight Data Protection Services, a selection of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your backup operations and enable non-disruptive backup and rapid recovery of critical files/folders, apps, system images, and virtual machines. ProSight DPS helps you protect against data loss resulting from equipment failures, natural disasters, fire, malware such as ransomware, user mistakes, malicious employees, or application bugs. Managed backup services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer organizations of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and documenting updates to your dynamic information network. In addition to maximizing the security and reliability of your IT network, Progent's patch management services permit your IT staff to focus on line-of-business projects and activities that deliver maximum business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Android, and other personal devices. With 2FA, when you log into a protected application and give your password you are requested to verify who you are on a device that only you have and that uses a separate network channel. A wide range of out-of-band devices can be utilized for this added means of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can register several validation devices. For more information about ProSight Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time and in-depth reporting plug-ins designed to work with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to provide centralized management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management activities, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so any looming issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology enables clients to complete major projects economically and on time. Progent's special online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk service offerings for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle complex issues.

    Progent's Help Desk consulting services can support you in creating an efficient new Help Desk Call Center or revamping your existing one, selecting or customizing Call Center software to meet the unique demands of your company, or providing temporary phone support personnel to reinforce your internal Help Desk group to deal with unusually busy events like software migrations, major updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of veteran information technology consultants offers your clients in Edison New Jersey immediate access to an effective support resource with years of background delivering phone consulting and remote troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center perception as a crucial contributor to company efficiency, and Progent's intent is to solve rather than merely track network problems.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff provides remote and in-depth consulting support and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and education for popular Microsoft applications including CRM, MS Project, Office Word, and Microsoft 365 Excel. To learn more information on Progent's expertise, customization, and education services, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center2, expand or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Edison New Jersey online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can tune SCOM to accommodate your environment so your IT maintenance is proactive and automated. By uncovering possible trouble spots before they evolve into full-scale emergencies, automated monitoring can ward off stressful and costly information system failures. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks powered by a variety of operating systems.
How Your Edison Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote support with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Edison New Jersey, Progent's phone-based network support specialists are ready to provide expert and cost-effective IT support whenever your organization requires it. Over 20 years of offering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access technology to solve network problems quickly while avoiding the cost and lost productivity associated with on-site support calls.

Even if your Edison company deals with a regular freelance consultant or employs an in-house organization that can deal with ordinary computer issues, Progent's Microsoft and Cisco certified consultants can still provide a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to fix unexpected network emergencies or particularly tough integration projects.

Advantages of Progent's Network Help for Businesses in Edison New Jersey
Progent's online technical help services enable your Edison company to realize the benefits of on-call, enterprise-class IT support without the cost of maintaining an in-house IT organization. Your network will derive greater business worth by being more reliable, efficient, and protected. Advantages to your company include:

  • Seamless virtual extension of your local support resources
    With most offices in Edison New Jersey, local network support providers, whether represented by freelance consultants or an internal maintenance staff, can resolve typical technical problems. On the other hand, serious problems can strike when local support personnel are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite service personnel. In these situations, Progent's online support experts offer a convenient, fast, and budget-friendly solution to augment your regular resources and to convey useful information to increase your ability to handle future issues locally.

  • Reduced Reliance on Individual Consultants
    For IT maintenance, smaller offices often rely on individual freelance service providers. While independent service people carry less overhead than big support companies and can often charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in training, the lack of reserve personnel may force your company to go without help during an IT crisis. As your business grows, system downtime and trouble with critical applications are more costly. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a ready source of backup service expertise to make sure your network remains up and running.

  • Build a Solid Foundation for Smooth Expansion
    Businesses typically begin with an information architecture created on a shoestring budget. Lacking a robust infrastructure, band-aid fixes often get thrown on top of a weak foundation. When a network grows, stability and scalability issues can impede the productivity of the business. These badly designed environments need proper assessment, smart long-term planning, and broad-based IT knowledge to evolve to a system architecture that can deliver the solid foundation to meet current business requirements and facilitate downstream growth.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller companies need guidance and technical training to negotiate an increasingly complicated maze of product options available for accelerating business growth and improving productivity. These companies hardly need a computer consultant who is attempting to resell a specific vendor's technology. Network consulting and product sales can result in a situation where the proposed solution is built around a profitable product rather than the true needs of a business. Progent avoids these conflicts by selling just services instead of products. This allows Progent to match technical expertise with the best needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT expertise, refined remote support tools, and understanding of enterprise networking enable businesses to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or limited in-house resources.

Progent adds value by offering:

How Does Our Company Begin Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.



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    Progent offers a selection of network service packages for small businesses. These information technology outsourcing and network monitoring solutions are built around the anticipatory problem handling capabilities of Operations Manager, a state-of-the-art network and IT management product that tracks the reliability, performance, and security of your network and identifies incipient problems before they can disrupt your system. With Progent's economically priced IT support packages, small organizations can select a simple co-sourcing service program based on Microsoft Operations Manager 2007 with network monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing solution.

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    For answers to common questions concerning being a consultant at Progent, go to Working with Progent Q&A.

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    Progent provides nationwide online help and troubleshooting services for businesses that run Apple Mac environments or whose IT systems feature a combination of Mac with Microsoft technology. Progent's engineers can provide macOS and Mac OS X users a variety of services such as desktop assistance, upgrading to the latest version of Mac OS X from other earlier editions of Apple macOS and OS X, plus expertise with Apple macOS and OS X application software. Progent's specialists in Apple technology can also assist your business with Apple iPhone and Apple iPad support, or moving to iCloud services. Remote IT help offers maximum return for your information technology dollar by protecting client productivity and shortening the hours charged for computer analysis and repair. Advanced online support technology and skilled technicians and engineers allow Progent to solve most network issues without squandering time and money by traveling to your site. In most of situations your network issues can be remediated by telephone or through a combination of phone support and online connectivity. Progent can put you in touch with Cisco certified CCIE network experts and CISSP premier security specialists to help with the most challenging network problems.

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    • Les Kent has a 35-year track record of successful technology integration, executive administration, sales, and operations. He has shown a knack for developing elegant information technology solutions in his roles as as a system designer, programmer, project manager, deployment expert, and problem solver for small companies, start-ups, and global corporations.

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    Progent offers high availability load balancing support that addresses network load balancing, load balanced program, network infrastructure routing, and content delivery technology such as Cisco Content Engine. non-stop load balancing vendors for which Progent can provide consulting expertise include Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Distributed Director and Cisco CDN Software, and F5 Networks 3-DNS.
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