Fast Online Support for Edison New Jersey IT Networks
For businesses in Edison New Jersey, Progent provides online support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve complex networking problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting jobs.
Progent's remote support engineers provide exceptional value due to the fact that they have the real-world background and have access to the sophisticated tools necessary to solve the majority of network issues quickly. This reduces immediate costs because service calls accumulate minimal chargeable minutes. Online help also avoids the expense of sending an engineer to your site. Your company saves additionally with indirect costs by minimizing or avoiding system downtime and associated costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's extensive online technical support experience is especially important in environments that rely on public clouds for vital infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's billing policy for online help is designed to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the services that you receive. Unlike typical remote service firms, Progent requires no initialization charge or minimum payments. Progent's one-minute billing unit and simple model for pricing eliminate situations where quick repairs manage to end up as large tabs. Progent's skill at disposing of problems efficiently means your business saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized tools and proven methodologies that ensure the highest level of effectiveness for remote technical support and repair for IT systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the consultants of Progent's remote service group to link to your computer system without violating network security.
Progent's powerful technical support database system keeps detailed documentation describing all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the details of all help provided to each client by any consultant. This history of issues and repairs is structured as a conveniently accessible internal knowledge base that allows Progent's online support experts to communicate their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's high-level accreditations and working associations with important technology companies including Cisco and Microsoft make available other massive technical knowledge bases and allow quick response from manufacturers' internal product engineers so Progent's remote consulting specialists can find the best solutions in the least time.
Remote support services provided by Progent to businesses in Edison New Jersey include:
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Certified Microsoft Windows Experts
Progent's Microsoft-expert online service experts offer computer system troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist your company with a broad range of technology support including Windows Server 2022 planning and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop consulting and support services to help you business to install, integrate, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services include providing Windows 11 system design and migration consulting and Windows 10 integration consulting, plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the administration of your PCs and web-facing tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking engineers, and indicates a consultant's technical knowledge at the master level. CCIEs can deal with even the most difficult problems occurring in network design, deployment, administration, compliance, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with IOS network management utilities and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness since their deep expertise permits them to fix problems rapidly. In common cases, less qualified engineers can struggle for many hours or even days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can connect to your computer system via advanced remote support technology to perform quick, safe, and affordable analysis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
City |
Address |
Phone |
Link |
Brooklyn |
Flatbush Avenue Executive Center, 495 Flatbush Avenue Brooklyn, NY 11225 United States |
(917) 781-0096 |
Brooklyn Network Support Services |
Edison |
3001 Woodbridge Avenue Edison, NJ 08837 United States |
(973) 939-0035 |
Edison Network Support Services |
Jersey City |
111 Town Square Place, Suite 1203 Jersey City, NJ 07302 United States |
(201) 839-3400 |
Jersey City Network Support Services |
Lower Manhattan |
30 Broad St, 23rd Floor New York City, NY 10004 United States |
(646) 969-5696 |
Lower Manhattan Network Support Services |
Midtown Manhattan |
420 Lexington Ave New York City, NY 10170 United States |
(646) 727-4666 |
Midtown Manhattan Network Support Services |
Newark |
146-B Ferry Street Newark, NJ 07105 United States |
(862) 373-1253 |
Newark Network Support Services |
Parsippany |
181 New Road, Suite 304 Parsippany, NJ 07054 United States |
(973) 939-0009 |
Parsippany Network Support Services |
Saddle Brook |
Park 80 West Saddle Brook, NJ 07663 United States |
(562) 583-3336 |
Saddle Brook Network Support Services |
Uniondale |
405 RXR Plaza Uniondale, NY 11556 United States |
(224) 534-2088 |
Uniondale Network Support Services |
Yonkers |
73 Market Street, 3rd Floor Yonkers, NY 10710 United States |
(914) 662-8006 |
Yonkers Network Support Services |
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's popular selection of networking products. Cisco technology consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet APs deployment expertise, Cisco WiFi controllers integration consulting, Cisco Security and VPN engineering services, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to help you to optimize your Wi-Fi infrastructure.
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CISSP and ISSAP Premier Network Security Engineers
Progent's certified CISM and CISSP security and compliance experts offer a range of system protection services to improve the defenses of your Windows, Apple macOS and OS X, Linux network against internal or external threats or assist your company to clean up quickly following a serious breach. Security consulting services offered by Progent include: comprehensive information security and compliance assessment using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recuperation from malicious attacks; installing firewalls; designing secure mechanisms for off-site and mobile connectivity; guarding your messaging system against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
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Hybrid Cloud Integration

Progent can provide advanced online support services to help organizations of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to integrate cloud services with networks, Progent offers a range of cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
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VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a repeatable workflow for recovering services quickly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can generate reports to verify full service recovery, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for managing private and hybrid cloud environments that provide high uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
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UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to cover a broad range of information technologies such as system infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified management in networks that include Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from older systems to Windows or Linux-based solutions. Progent's group-based methodology for resolving network problems enables fast escalation, when required, to consultants with appropriate experience to tackle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer urgent online assistance resolving problems within UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Apple Mac OS X
Sun Solaris
IBM AIX Operating System
HP-UX
Berkeley UNIX (BSD)
SGI/Irix
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's top corporations. Progent's ProSight portfolio of outsourced network management services covers all key aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the entire malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services automate and track your data backup processes and enable transparent backup and rapid recovery of critical files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from equipment failures, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned employees, or application bugs. Managed services in the ProSight DPS portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management offer businesses of any size a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and documenting updates to your dynamic information network. Besides optimizing the security and reliability of your IT environment, Progent's patch management services allow your IT staff to focus on more strategic projects and activities that derive the highest business value from your information network. Read more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation on iOS, Android, and other out-of-band devices. Using 2FA, when you log into a protected online account and enter your password you are requested to confirm your identity on a device that only you possess and that uses a different network channel. A broad selection of devices can be used as this second form of ID validation such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may register several validation devices. To find out more about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide web-based control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent�s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent�s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management personnel and your Progent consultant so any potential problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you�re making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects. Billing rates for ongoing development or consulting projects are set based on the qualifications of the engineers involved. Progent's background in these important fields of computer technology enables customers to complete critical initiatives within budget and on time. Progent's project-based online engineering solutions include:
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Call Center Services
Progent's Call Center support programs for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve challenging problems.
Progent’s shared Help Desk services make it possible for your business to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced support solution based on the leading PSA platform for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk team of experienced information technology consultants gives your customers in Edison New Jersey immediate access to an effective technical support resource with extensive background offering phone consulting and online troubleshooting for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center perception as a solid driver of business success, and Progent's goal is to fix instead of simply report technical problems.
- Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts Team offers remote advanced engineering support and training in special business application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Microsoft 365 Excel. To read more information concerning Progent's expertise, custom programming, and training offerings, go to Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center2, expand or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver companies in Edison New Jersey remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting. Progent can tune Operations Manager to accommodate your environment so your computer support is proactive rather than reactive. By exposing possible issues before they cause downtime, automated monitoring can head off inconvenient and costly information system crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems based on a mix of platforms.
How Your Edison Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Edison New Jersey, Progent's phone-based computer support engineers are ready to deliver effective and cost-effective system support whenever your organization has to have it. Long experience offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine online access tools to repair network problems rapidly while avoiding the expense and lost productivity that comes with in-person support visits.
Even if your Edison office works with a local freelance support technician or employs an in-house IT staff that know how to deal with the majority of computer issues, Progent's Microsoft certified consultants can still offer an easy and seamless remote extension of your local resources in cases when your regular service personnel either lack the availability or the experience to fix sudden network crises or particularly challenging integration projects.
Features of Progent's Remote Network Services for Edison New Jersey
Progent's phone help, remote repair, network security consulting, and system administration services offer offices in Edison New Jersey unparalleled leverage for your IT budget. Whether you require one-time phone help and remote network repair or full-time Help Desk support and network administration, Progent's experts can provide your office world class IT support while allowing you to avoid the cost and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's online help services include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to businesses in Edison New Jersey and is also ideal for networks in geographic areas that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a broad array of Microsoft support utilities, technical databases, and on-going education.
- Per Minute Rates to Reduce Expenses
Progent provides online support on a by-the-minute basis, so you pay only for the support you receive. Progent requires no minimum fee for phone support and asks for no periodic subscription fee for services delivered during normal working hours. This keeps you from paying big bills for routine repairs.
- Access to Cisco Network Architecture Specialists
Progent's certified experts for Cisco can provide access to on-staff professionals who have experience in planning, deploying, and troubleshooting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, reliable, and protected infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's core consulting services include technology integration, Microsoft Exchange expertise, system security planning, and shared Help Desk services. Progent's Experts group can provide world-class consulting expertise for critical business applications. Support available from the Application Experts Group includes:
Dynamics GP Consulting and Programming
Microsoft Project and Project Online Expertise
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and SQL Server 2014 Software Development and Troubleshooting
Oracle Management Support and Software Programming
MySQL Management and Application Programming
Apple Mac Help
Amazon Marketplace Web Service Application Development
By providing a full service one-stop source for IT generalists and specialists, Progent is able to deliver timely, affordable, and thorough information technology solutions that align with the specific needs of your business.
- Advanced Online Access Software
Secure online connectivity permits Progent's service professionals to observe precisely what your users see. This makes it easier to find fast fixes to issues that could otherwise require a costly onsite visit. Cutting-edge remote access tools and expert engineers together enable Progent to resolve most network problems quickly and affordably. Progent is a pioneer in online support and remote network analysis.
- Compatibility with Popular VPN Products
Progent can provide secure VPN access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24x7 Support for Maximum System Uptime
For organizations with mission-critical applications, Progent offers optional round-the-clock online technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help produce high network availability.
- Help Desk Services
Progent's Help Desk Call Center programs are intended especially for budget-conscious offices whose workers need immediate recourse to a Help Desk service with effective telephone support and complete escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT background, fine tuned support software, and understanding of corporate IT enable businesses to avoid the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance service providers, or limited internal resources.
Progent adds value by providing:
- Best Practices
Progent’s staff of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world industry experience, in the trenches of network service, executing a wide variety of IT projects for a large mix of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This ensures that you get not just world-class IT help, but also a support engineer with field-tested methods for applying computer knowledge to fix real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online support and on-premises help per minute. As a result, you owe exclusively for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for support services delivered during normal working hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you will not be tempted to permit less critical problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or small support organizations who provide scant documentation or specifics of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service reports sent by each staff member to each client. The discipline of detailing and archiving support activity allows more efficient support and avoids a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who won’t release the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock remote tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential issues before they cause lost productivity, network monitoring can save your IT network from painful and expensive service disruptions.
How Does Our Company Start Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.