Fast and Affordable Online Help for Edison New Jersey Networks
Fast Phone Help for Edison SystemsFor businesses in Edison New Jersey, Progent provides remote support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have provided remote support to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure problems, plus the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote technical support experts offer excellent leverage because they possess the practical experience and are equipped with the sophisticated tools necessary to solve the majority of network problems quickly. This reduces immediate expenses because service calls accumulate minimal billable minutes. Online support also eliminates the expense of sending a consultant to your location. Your company benefits even more with indirect costs by minimizing or avoiding system downtime and associated costs due to business disruption, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support expertise is especially valuable in environments that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's pricing model for remote support is designed to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you are invoiced just for the services that you receive. Unlike typical online service firms, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing eliminate scenarios where speedy. minor repairs manage to turn into substantial bills. Progent's penchant for solving problems quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of optimized tools and proven methodologies that ensure the highest degree of effectiveness for remote consulting and repair for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to link to your network without breaching system security.

Progent's advanced technical support reporting system includes detailed histories describing all service that Progent's clients have received. Progent's authorized consultants have access to the history of services delivered to every Progent customer by every consultant. This database of problems and repairs is stored as a quickly accessible internal database that permits Progent's remote support experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and working associations with major technology companies including Cisco and Microsoft make available other massive support databases and allow quick access to vendors' in-house engineering staff so Progent's remote service specialists are able to find optimal resolutions in the least time.

Online support offered by Progent to customers in Edison New Jersey include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same advanced technology used by some of the world's top corporations. The ProSight series of network management outsourcing services addresses all key aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with legal and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup technology vendors to create ProSight Data Protection Services, a family of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and track your backup processes and allow transparent backup and rapid recovery of critical files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware breakdown, natural disasters, fire, malware such as ransomware, user error, ill-intentioned insiders, or application bugs. Managed backup services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer organizations of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and documenting updates to your dynamic IT system. In addition to maximizing the security and functionality of your computer environment, Progent's software/firmware update management services free up time for your IT team to concentrate on more strategic projects and tasks that derive the highest business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Android, and other personal devices. Using 2FA, whenever you log into a protected online account and give your password you are requested to verify your identity on a device that only you possess and that is accessed using a separate network channel. A broad range of devices can be used as this second means of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. To learn more about Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide web-based management and comprehensive security for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your Progent consultant so all potential issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with information security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup system that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract IT projects. Billing charges for longer-term development or consulting projects are determined according to the qualifications of the engineers required. Progent's background in these important areas of information technology allows clients to complete critical initiatives economically and on time. Progent's project-based online engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all aspects of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle complex issues.

    Progent's Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Call Center team of experienced network consultants offers your customers in Edison New Jersey quick communication with a reliable technical support group with extensive experience providing phone help and remote diagnostics for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk the reputation as a solid enabler of company productivity, and Progent's target is to solve rather than merely annotate technical issues.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts Team offers phone-based and in-depth consulting expertise and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for popular Microsoft applications such as CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. For more about Progent's expertise, customization, and training services, go to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer advanced remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of System Center2, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Edison New Jersey online hybrid network monitoring by providing Microsoft System Center Operations Manager expertise. Progent can tune Operations Manager to accommodate your business so that your IT maintenance is proactive rather than reactive. By detecting emerging problems before they result in full-scale emergencies, proactive monitoring can head off inconvenient and expensive information system failures. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or systems that support a mix of operating systems.
How Your Edison Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Edison New Jersey, Progent's online computer support specialists are ready to provide expert and affordable IT support the moment your organization has to have it. More than two decades of offering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to solve computer problems rapidly while avoiding the expense and lost productivity that comes with on-premises support visits.

Even if your Edison organization relies on a regular independent support technician or employs an in-house IT staff that can handle the majority of computer problems, Progent's Microsoft and Cisco certified engineers can still provide a convenient and seamless remote extension of your local resources for situations when your usual service personnel either don't have the time or the experience to solve unexpected system crises or particularly challenging integration problems.

Benefits of Progent's Network Help for Businesses in Edison New Jersey
Progent's online network troubleshooting services enable your Edison company to enjoy the advantages of immediate, enterprise-level network support without the cost of managing a full-time IT staff. Your information system will derive greater business worth by becoming increasingly available, efficient, and protected. Advantages to your business include:

  • Seamless virtual extension of your on-site support resources
    For most companies in Edison New Jersey, local computer service providers, whether made up of independent consultants or an in-house maintenance staff, can take care of typical network problems. However, major troubles can strike when your regular support personnel are too busy or absent, and some trouble may be associated with IT products that is unfamiliar to your usual service personnel. In these cases, Progent's online support experts give you an easy, fast, and affordable way to supplement your local resources and to transfer useful knowledge to improve your capability to handle future issues locally.

  • Reduced Dependence on Freelance Consultants
    For network support, smaller businesses commonly rely on independent freelance service providers. Although independent consultants carry less internal costs than larger support organizations and can often charge marginally less, they are often overbooked, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the lack of backup personnel may force your company to wait for help during an emergency. As your business expands, system unavailability and trouble with critical applications become more costly. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a dependable source of backup support expertise to make sure your network stays up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Organizations often begin with an IT architecture created on a modest budget. Without a proper framework, slap-dash repairs can get piled on top of a weak foundation. When a company grows, stability and scalability problems can hinder the success of the organization. These badly built environments need careful assessment, intelligent long-term planning, and broad-based IT knowledge to evolve to a system infrastructure able to offer the stable foundation to meet current business demands and simplify future growth.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller companies need guidance and technical training to navigate through an ever more complicated array of product alternatives capable of promoting business success and enhancing efficiency. These companies hardly need a computer engineer who is trying to resell a certain vendor's products. IT consulting and product selling can lead to a scenario where the proposed solution is built around a predetermined product instead of the true requirements of a client. Progent eliminates these dilemmas by offering only services instead of products. This allows Progent to match IT consulting with the best needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of technical background, fine tuned remote support software, and understanding of enterprise networking allow businesses to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier consultants average more than a decade of real-world industry background, at the forefront of network service, executing a broad variety of technical tasks for an extensive mix of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting team. This guarantees that you get not just expert technical capability, but also a support engineer with proven approaches for using computer knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises visits by the minute. Consequently, you are charged exclusively for received services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and asks no retainer for services provided during normal working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick solutions so you will not be forced to permit less critical problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or local service organizations who offer minimal documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports sent by every staff member to each customer. The discipline of detailing and organizing support records results in more efficient service and avoids a variety of common problems such as when a service client is virtually held captive to a consultant who won't let go of the keys to the kingdom.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few support companies to offer round-the-clock network tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering possible issues before they result in lost productivity, system monitoring can save your IT network from stressful and costly availability disruptions.
How Does My Business Start Getting Online Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.



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