Fast and Affordable Online Support for Edison New Jersey Computer Systems
For companies located in Edison New Jersey, Progent offers online help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex networking issues, as well as the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security architecture and diagnostic jobs.
Progent's online support engineers provide exceptional value because they have the practical background and have access to the advanced technology required to solve most network problems rapidly. Efficient support reduces immediate costs since service calls use up fewer billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your location. Your organization benefits even more in incidental expenses by minimizing or eliminating system downtime and related costs stemming from business disruption, upset clients, idle workers, and de-focused executives. Progent's advanced remote consulting know-how is particularly helpful for organizations that depend on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be useful.
Progent's billing policy for online support is designed to leverage your network support investment. Progent charges per minute for telephone-based assistance, so you are billed exclusively for the services that you receive. In contrast to typical online service companies, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and clean policy for billing avoid scenarios where quick fixes somehow end up as large invoices. Progent's penchant for solving technical issues efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of customized tools and field-tested methodologies which permit the maximum level of efficiency for remote help and troubleshooting for computer systems of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's remote service group to access your system without compromising system security.
Progent's sophisticated customer support reporting application keeps detailed records for all service that Progent's clients have received. Progent's authorized consultants have the benefit of the details of assistance provided to every Progent customer by any engineer. This database of issues and fixes is structured as a quickly searchable internal knowledge base that permits Progent's online technical professionals to share their experiences company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and close associations with important vendors including Cisco and Microsoft make available other massive technical databases and allow priority access to manufacturers' internal product engineers so Progent's remote service specialists can come up with the best solutions quickly.
Remote technical services available from Progent to clients in Edison New Jersey include:
Certified MS Windows Experts
Progent's Microsoft-premier remote support engineers can deliver network repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help your company with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams migration expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of affordable PC desktop consulting and support services to help you business to deploy, configure, troubleshoot, and administer workstations and laptops based on Windows. Progent's desktop consulting services include offering Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure engineers, and indicates a consultant's technical skills at the expert level. Cisco-qualified CCIEs can handle the most complex challenges surrounding network infrastructure design, integration, management, compliance, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS network administration utilities and coming up with workarounds or identifying software updates. Cisco CCIEs provide excellent value because their depth of expertise allows them to resolve problems quickly. In many cases, less qualified engineers can struggle for hours or even days with the same problems that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE consultants can interface to your network via advanced remote troubleshooting tools in order to perform fast, secure, and economical analysis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's CCIEs can provide assistance with the entire range of Cisco's popular selection of networking devices by delivering services such as:
CISSP and ISSAP Certified System Security Engineers
Progent's accredited CISM and CISSP security and compliance consultants can provide a range of system protection solutions to strengthen the defenses of your Windows, macOS and OS X, Linux network against internal or external threats or assist you to recover quickly following a serious penetration. Security consulting services available from Progent cover in depth data security audits using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious attacks; configuring firewalls; designing secure techniques for remote and mobile connectivity; guarding your email infrastructure against spam and DHA attacks; and offering 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting services to help companies of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that combine physical IT assets along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience providing advanced consulting services online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable process for restoring applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also supports transparent testing for site recovery, updates and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation independent of the hardware making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer phone-based consulting services to cover a broad spectrum of information technologies including system architecture, email solutions, system and operational security, plus UNIX/Linux and Windows integration. For server economization and simplified management in networks that incorporate Linux and Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from older systems to Windows or Linux-based environments. Progent's team-oriented methodology for resolving network problems promotes fast escalation, when required, to engineers with appropriate experience to handle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support expense.
Important Linux variants for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price managed services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions used by some of the world's top corporations. Progent's ProSight series of network management outsourcing services addresses all key areas of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the complete malware attack lifecycle including protection, identification, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, apps and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to deliver web-based management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for special IT projects. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these important areas of information technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Edison Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Support
Progent's Call Center programs for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve complex issues.
Progentís Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the leading PSA platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center team of seasoned network consultants provides your clients in Edison New Jersey rapid contact with a dependable network service group with years of background providing telephone-based consulting and remote diagnostics for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk perception as a significant enabler of company efficiency, and Progent's intent is to resolve and not simply track network issues.
- Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Experts Team can supply remote professional engineering expertise and training in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's consulting, programming, and training services, see Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers companies in Edison New Jersey online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to fit your business so that your computer support is proactive rather than reactive. By spotting possible problems before they expand into crashes, automated monitoring can ward off inconvenient and costly network breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems that support a mix of OS platforms.
To contact Progent about emergency remote assistance with Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Edison New Jersey, Progent's phone-based computer support engineers are ready to deliver effective and cost-effective IT help the moment your organization needs it. Long experience delivering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to repair network problems rapidly while avoiding the expense and lost time associated with on-site service visits.
Even if your Edison organization works with a regular independent consultant or employs an in-house IT staff that can handle ordinary network problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and transparent virtual extension of your local resources for situations when your usual IT support personnel either lack the availability or the expertise to fix sudden system emergencies or particularly complicated integration projects.
Features of Progent's Online Network Services for Edison New Jersey
Progent's phone support, remote repair, network security expertise, and system administration services give offices in Edison New Jersey unparalleled leverage for your support investment. Whether you need one-time phone support and remote troubleshooting or full-time Help Desk support and network administration, Progent's professionals can deliver your company world class IT support while permitting you to eliminate the expense and administration overhead of carrying a large in-house IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Edison New Jersey and is also ideal for networks in geographic areas that lack consultants with in-depth expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support firm, Progent has the use of a broad range of Microsoft support tools, service databases, and on-going education.
- By the Minute Billing to Minimize Costs
Progent offers remote help on a per-minute billing plan, so you pay only for the support you use. Progent asks for no minimum charge for online service and requires no monthly subscription fee for support services delivered during normal working hours. This protects you from facing big bills for simple fixes.
- Availability of Cisco Certified Network Design Experts
Progent's certified experts for Cisco can provide help from authorized professionals with experience in designing, implementing, and supporting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Team
Progent's basic consulting offerings include technology integration, MS Exchange consulting, corporate security planning, and Help Desk sharing services. Progent's Experts Team offers world-class consulting support in critical business applications. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP Support and Programming
MS Project and Project Online Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Support
BI Reporting Development and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Management Support and Software Programming
MySQL DBA Services and Application Design
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a full service centralized resource for network generalists and specialists, Progent can deliver fast, cost-effective, and comprehensive information technology solutions that address the unique requirements of your company.
- Advanced Remote Access Tools
Protected remote access allows Progent's service professionals to see exactly what your users see. This makes it easier to find fast fixes to problems that might otherwise demand an expensive personal visit. State-of-the-art remote access tools and expert engineers together enable Progent to resolve most network problems rapidly and economically. Progent is an industry leader in online support and automated network tracking.
- Compatibility with Mainstream VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising network security.
- Round-the-Clock Support for Maximum Network Uptime
For organizations with vital applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure high system availability.
- Help Desk Services
Progent's Help Desk support programs are designed especially for budget-constrained businesses whose workers require instant recourse to a Help Desk service with expert telephone support and complete escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of IT expertise, fine tuned support tools, and understanding of corporate IT enable companies to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Begin Getting Remote Network Support from Progent?
- Certified Expertise in Microsoft's Entire Family of Server Platforms
Progent can provide in-depth support for Microsoftís powerful server products with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration consulting, Windows Server 2008 migration, Microsoft Windows 2003 maintenance, Microsoft Exchange 2019 Server integration, MS Exchange 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person visits by the minute. As a result, you are charged exclusively for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no retainer for services provided during normal business hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for quick repairs so you will not be tempted to allow minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their comfort zone, Progent can focus on offering high-value services where Progent faces little competition. Companies who utilize familiar freelance consultants or who employ in-house IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide round-the-clock system tracking services based on MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your information network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.