Fast Online Support for Edison New Jersey IT Networks
Fast Remote Technical Support for Edison NetworksFor businesses in Edison New Jersey, Progent provides online support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve complex networking problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting jobs.

Progent's remote support engineers provide exceptional value due to the fact that they have the real-world background and have access to the sophisticated tools necessary to solve the majority of network issues quickly. This reduces immediate costs because service calls accumulate minimal chargeable minutes. Online help also avoids the expense of sending an engineer to your site. Your company saves additionally with indirect costs by minimizing or avoiding system downtime and associated costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's extensive online technical support experience is especially important in environments that rely on public clouds for vital infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's billing policy for online help is designed to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the services that you receive. Unlike typical remote service firms, Progent requires no initialization charge or minimum payments. Progent's one-minute billing unit and simple model for pricing eliminate situations where quick repairs manage to end up as large tabs. Progent's skill at disposing of problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized tools and proven methodologies that ensure the highest level of effectiveness for remote technical support and repair for IT systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the consultants of Progent's remote service group to link to your computer system without violating network security.

Progent's powerful technical support database system keeps detailed documentation describing all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the details of all help provided to each client by any consultant. This history of issues and repairs is structured as a conveniently accessible internal knowledge base that allows Progent's online support experts to communicate their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's high-level accreditations and working associations with important technology companies including Cisco and Microsoft make available other massive technical knowledge bases and allow quick response from manufacturers' internal product engineers so Progent's remote consulting specialists can find the best solutions in the least time.

Remote support services provided by Progent to businesses in Edison New Jersey include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's top corporations. Progent's ProSight portfolio of outsourced network management services covers all key aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the entire malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services automate and track your data backup processes and enable transparent backup and rapid recovery of critical files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from equipment failures, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned employees, or application bugs. Managed services in the ProSight DPS portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of any size a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and documenting updates to your dynamic information network. Besides optimizing the security and reliability of your IT environment, Progent's patch management services allow your IT staff to focus on more strategic projects and activities that derive the highest business value from your information network. Read more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation on iOS, Android, and other out-of-band devices. Using 2FA, when you log into a protected online account and enter your password you are requested to confirm your identity on a device that only you possess and that uses a different network channel. A broad selection of devices can be used as this second form of ID validation such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may register several validation devices. To find out more about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide web-based control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent�s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent�s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management personnel and your Progent consultant so any potential problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you�re making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects. Billing rates for ongoing development or consulting projects are set based on the qualifications of the engineers involved. Progent's background in these important fields of computer technology enables customers to complete critical initiatives within budget and on time. Progent's project-based online engineering solutions include:

  • Call Center Services
    Progent's Call Center support programs for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve challenging problems.

    Progents shared Help Desk services make it possible for your business to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progents Help Desk sharing service is an advanced support solution based on the leading PSA platform for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk team of experienced information technology consultants gives your customers in Edison New Jersey immediate access to an effective technical support resource with extensive background offering phone consulting and online troubleshooting for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center perception as a solid driver of business success, and Progent's goal is to fix instead of simply report technical problems.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts Team offers remote advanced engineering support and training in special business application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Microsoft 365 Excel. To read more information concerning Progent's expertise, custom programming, and training offerings, go to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center2, expand or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Edison New Jersey remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting. Progent can tune Operations Manager to accommodate your environment so your computer support is proactive rather than reactive. By exposing possible issues before they cause downtime, automated monitoring can head off inconvenient and costly information system crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems based on a mix of platforms.
How Your Edison Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Edison New Jersey, Progent's phone-based computer support engineers are ready to deliver effective and cost-effective system support whenever your organization has to have it. Long experience offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine online access tools to repair network problems rapidly while avoiding the expense and lost productivity that comes with in-person support visits.

Even if your Edison office works with a local freelance support technician or employs an in-house IT staff that know how to deal with the majority of computer issues, Progent's Microsoft certified consultants can still offer an easy and seamless remote extension of your local resources in cases when your regular service personnel either lack the availability or the experience to fix sudden network crises or particularly challenging integration projects.

Features of Progent's Remote Network Services for Edison New Jersey
Progent's phone help, remote repair, network security consulting, and system administration services offer offices in Edison New Jersey unparalleled leverage for your IT budget. Whether you require one-time phone help and remote network repair or full-time Help Desk support and network administration, Progent's experts can provide your office world class IT support while allowing you to avoid the cost and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's online help services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT background, fine tuned support software, and understanding of corporate IT enable businesses to avoid the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progents staff of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world industry experience, in the trenches of network service, executing a wide variety of IT projects for a large mix of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This ensures that you get not just world-class IT help, but also a support engineer with field-tested methods for applying computer knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises help per minute. As a result, you owe exclusively for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for support services delivered during normal working hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you will not be tempted to permit less critical problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or small support organizations who provide scant documentation or specifics of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service reports sent by each staff member to each client. The discipline of detailing and archiving support activity allows more efficient support and avoids a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who wont release the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock remote tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential issues before they cause lost productivity, network monitoring can save your IT network from painful and expensive service disruptions.
How Does Our Company Start Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.



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    With virtual server technology, businesses can run multiple virtual servers on one actual server. Virtual server technology allows IT organizations to gain all the benefits of server isolation, but without the costs associated with purchasing extra server equipment. Virtualization is also the enabling technology for building private clouds, which provide major benefits such as reducing the costs of capital equipment, facilities, and management while enhancing data security, system availability, and recoverability. Other useful server management options are network monitoring software, Windows Server Update Services, and remote system management cards. Progent's professional server management consultants can assist you with all aspects of server virtualization and management to enable your business to cut costs and conserve time.

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    Citrix has developed a powerful line of products that deliver enterprise-class manageability, expandability, and performance for server virtualization and for centralized delivery of virtual Windows desktops and applications. For distributing virtualized desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For making and managing virtual servers, Citrix offers XenServer and Citrix Essentials. Progent's Citrix-certified engineers can help you to evaluate the business advantages of Citrix technology and can help you design, test, implement, troubleshoot, and support Citrix virtualization platforms.

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    important features of Microsoft Dynamics GP/Great Plains software include a modular structure that lets you license only the components you need, a standards-based architecture based on Microsoft technologies to secure your investment and offer a tightly integrated environment, enhanced reporting services that permit you to track all activities, revenues and expenses and sales trends, integration with Microsoft Office to speed access to business information, the ability to integrate information from virtually any database or desktop application into Microsoft GP, and an open design that makes it possible to develop custom programs. Progent can show you how to configure and maintain a reliable, protected server and communications infrastructure to support Microsoft Dynamics GP, and can provide experienced GP/Great Plains support professionals to show you how to turn the powerful features of Dynamics GP business accounting software into a productive business management solution.

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    Email Guard by Postini offers continually upgraded spam and virus filtering, content filtering, and security from e-mail-borne DHA attacks and DSA attacks. Progent is a Postini partner and service specialist. If your business is too small to purchase for a standard Postini license, you can still get access to Postinis Perimeter Management services via Progents E-Mail Guard anti-spam and anti-virus service program. Progents certified e-mail protection professionals can help you devise an email defense plan that includes antispam and antivirus products and processes.

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    Progent can help you plan and implement an efficient move to Dynamics GP/Great Plains so that you retain your information, strengthen your protection, enhance your analytics, take complete advantage of Microsoft Office support, and reduce business interruption by creating and following a smart migration plan. Progent can also help educate new Microsoft Dynamics GP 2010 users so you don't lose productivity. Progent can improve your company reports and management analytics by providing Crystal Reports consulting, FRx assistance, and Microsoft Excel support. Progent's experience with Microsoft .NET development, Microsoft SQL Server solutions, and programming with VBasic, XML and other platforms make it possible to produce specialized line-of-business applications and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP 2010/Great Plains 2010.

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    Systems Management Server 2003 provides added capability for change and configuration management of Windows-based networks via introducing Feature Packs. Feature Packs reduce the overall operational expense of managing and configuring software products by making it easier to install system images, control mobile devices, and operate management tools. In addition to advising you about ways to cut management costs by deploying Microsoft SMS 2003 Feature Packs, Progent's consulting experts can help you prepare and implement IT projects that cover processes that Feature Packs are intended to streamline. Progent's adoption and update services can lower cost and eliminate business disruption as you transition to new operating systems and programs. Progent's wireless engineers can show you how to define efficient procedures and standards to manage PDAs and intelligent mobile communication devices so your mobile workforce remains productive and secure. Progent's CISSP-certified engineers and CISM-certified security experts can show you how to design a security strategy that includes standards, procedures and technologies to keep your IT computer system safe.

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    Configuration Manager 2016 automates software provisioning across multiple sites, streamlines compliance settings control, inventories network resources, protects against corporate data leakage, performs health monitoring, allows safe self service, and delivers a common control mechanism for administering multi-operating system ecosystems based on on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud integration specialists can help your organization with any aspect of planning, installing, operating and troubleshooting a SCCM 2016 deployment for on-premises, cloud, or hybrid networks.

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    Progent's Helpdesk outsourcing and co-sourcing services help companies to reduce costs and enhance productivity.

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    Progent is an Altaro partner and can plan and manage an implementation of Altaro O365 Backup to protect your Microsoft 365 user and group mailboxes, files residing on your company's OneDrive Accounts and SharePoint sites, plus user and group Teams Chats.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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    Progent's Duo managed services incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation with iOS, Google Android, and other out-of-band devices.

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    Progent's Standard Help Desk Services provide a comprehensive service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Help Desk services are provided at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve complex problems.

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    Progent can provide you with programmers who can customize your Microsoft Business Solutions ERP, MRP, and accounting system programs to meet your unique company needs. Progents Microsoft-certified consultants offer experience in Microsoft AX ERP Software, Microsoft Dynamics Microsoft Navision, Microsoft Solomon, and Microsoft Retail Management System. Progent also provides expert e-Commerce consulting services for secure, corporate-wide resource sharing plus integration with CRM packages.

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    Progent offers the temporary services of a seasoned Chief Information Officer who can provide a broad perspective to help your company pick and support network technology appropriate for your present situation and that can be a solid foundation for your future growth. Progent's part-time Chief Information Officer services provide financial leverage to companies who want to maximize the benefits from their IT expenditures but who are without the budget or hesitant to take on one more executive-level position to their head count. Since Progent is vendor-neutral, with a large staff of engineers certified to support all leading OS platforms and connectivity technologies plus a broad range and application software, Progent is in a unique position to offer unbiased recommendations along with expert technical help for creating IT solutions that match the special requirements of your organization.

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    Server growth puts pressure on network budgets and administrative resources. Server consolidation through a virtual architecture promises lower TCO of servers and faster ROI, more efficient use of servers, simplified operations, increased network uptime, and easier manageability. Typical uses for virtual servers include resource consolidation, economical platforms for line-of-business legacy software running on obsolete operating systems, and affordable isolation of software development or evaluation systems from on-line systems.

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    Progent can help you to design, deploy and troubleshoot a backup plan based on MSP360 technology. MSP360 enables file or image backup/recovery for virtual machines and physical computers, supports all popular public clouds, and allows you to build a data protection solution with a low Recovery Time Objective and a defined Recovery Point Objective. With ProSight DPS 360 Backup, Progent can provide comprehensive monitoring and remote management of your backup system to prevent data loss caused by user miscues, computer errors, malicious users, and malware assaults like ransomware. To read more, see ProSight DPS 360 Backup solutions.

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    ransomware recovery Consultancy

    The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's preparedness to block ransomware or recover quickly from a ransomware incident. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery procedures, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that minimizes your exposure to a ransomware attack and meets your business needs.

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    ProSight Data Protection Services ECHO from Progent offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of critical data, apps and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's disaster recovery consultants can deliver advanced support to set up ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical data.

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    Progent's UNIX family support services provide small companies and developers help with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent offers your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of experience offers you a convenient single consulting firm to help you create and manage a secure and robust mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Progents Microsoft consultants offer small and mid-size businesses world-class consulting services for Systems Management Server and System Center Configuration Manager, Microsoft's solutions for update and deployment management. System Center Configuration Manager 2007 is Microsoft's new title for the change management platform formerly called Systems Management Server. System Center Configuration Manager provides a variety of enhancements to Microsoft Systems Management Server such as comprehensive automation, integrated Vista Microsoft Windows Server 2008 support, NAP security support, and boot image management. Progents Microsoft certified engineers can help you use SMS Server or Configuration Manager 2007 effectively for streamlined OS and application software deployment, security patch control, software tracking, and licensing reconciliation. Progent's consultants can also assist you to move efficiently from Microsoft Systems Management Server 2003 to Configuration Manager.

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    Cisco Cisco Unified Communications Manager, formerly known as CallManager, is the heart of Cisco's communications and collaboration portfolio. Unified CM and Unified Communications Manager Express provide a location-independent IP-PBX by integrating closely with unified messaging apps that include Cisco Unified Communications Manager IM and Presence Service, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent's CCIE-certified network consultants offer efficient and budget-friendly online and on-premises expertise to assist businesses of all sizes to create and administer Unified CM environments by providing Unified Communications Manager configuration and troubleshooting consulting services that add optimum productivity. Progent's consultants can assist with any facet of CUCM support and debugging in areas such as integrating VoIP phones and Video phones, reviewing dial plans, configuring SIP trunking and PSTN support, installing ISR routers with CUBE support, designing UCS server failover solutions for survivability, performance tuning, and integration with Microsoft Exchange Server and Skype for Business.

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    Progent's Cisco-Certified network management consultants can help you to use Cisco's management tools along with a variety of powerful third-party products to create a complete network management strategy to keep your network running smoothly, conserve limited resources, protect your data, revive quickly from hardware failure or deliberate assaults, and enable you to add or reassign valuable resources sensibly and economically as your business grows.

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    Amazon Marketplace Web Service is a library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating key sales functions such as listings, orders, payments, fulfillment, and reports. By leveraging Amazon's vast online selling environment and automating their sales, vendors can expand their market, reduce their operating costs, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and get to market quickly.

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    Microsoft Dynamics Customer Relationship Management helps mid-market companies nurture profitable client interactions. Integrated Sales and Customer Service modules allow in-house staff to share information to help promote sales success and offer consistent, effective customer service. Progent can configure the optimal server and communications environment, including mobile wireless connectivity, to support MS CRM, and Progent's Experts Team can provide your small business with a certified MSCRM professional who can show you how to combine Microsoft CRM with your sales or customer support databases.

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    Dynamics Business Central (previously, formerly} called Microsoft Dynamics NAV and Navision) provides small and midsize businesses a single soultions for financial management, inventory, operations, capacity planning, purchasing, sales and marketing, supply chain management, and advanced reporting. Progent's Dynamics Business Central consultants can assist company to manage your legacy Dynamics NAV system or migrate smoothly to a cloud-hosted, onsite, or hybrid deployment model.

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    Progent can show you how to prepare and execute an efficient move to Microsoft Dynamics GP so that you preserve your data, improve your protection, enhance your management reporting, take complete advantage of Microsoft Office support, and reduce productivity disruption by designing and executing a sensible migration strategy. Progent can also help educate new Microsoft Dynamics GP/Great Plains users so you don't waste productivity. Progent can improve your financial reports and management analytics by offering Crystal Reports consulting, FRx programming, and Excel expertise. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other tools make it possible to create specialized line-of-business software and eCommerce programs that integrate transparently with Microsoft Dynamics GP.

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    Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter.

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    Microsoft ISA 2006 is a multi-functional edge gateway that provides a fully integrated application layer firewall, virtual private network (VPN), and web caching platform for protecting the Internet-facing networks of any organization against a wide range of attacks. Progent's Microsoft-certified ISA Server 2006 support professionals can help you plan, cost-justify, test, implement, configure and manage the Standard or Enterprise edition of ISA Server on your network.

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    Progent's Microsoft Premier professionals offer expert support for corporate-wide implementations of Microsoft Exchange 2007. Progent's experts can help you plan multi-location Exchange Server 2007 installations or updates and can supply onsite technicians to assist enterprises with deployments of Microsoft Exchange in the or any region served by Progent's consultants.

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