Fast Remote Help for Edison New Jersey IT Networks
For organizations in Edison New Jersey, Progent offers online support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve challenging networking issues, as well as the assistance of CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting jobs.
Progent's online technical support experts provide excellent leverage because they have the practical background and are equipped with the advanced technology needed to solve the majority of information system problems rapidly. Efficient support reduces direct expenses because solutions accumulate fewer billable minutes. Online help also avoids the expense of dispatching a consultant to your site. Your organization benefits additionally in incidental costs by minimizing or avoiding network downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive remote consulting know-how is particularly helpful for businesses that rely on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be useful.
Progent's pricing policy for online help is designed to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you owe exclusively for the services that you receive. In contrast to many remote service companies, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing save you from scenarios where speedy. minor repairs manage to end up as major bills. Progent's penchant for handling problems efficiently means your business saves money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an array of optimized technologies and field-proven processes which promote the highest degree of effectiveness for remote consulting and troubleshooting for computer networks of any size. Progent offers safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the staff of Progent's Technical Response Center to connect to your company's system remotely without violating corporate security.
Progent's proven technical support reporting application includes thorough records of all service that Progent's clients have been provided. Progent's staff consultants have the benefit of the details of all help rendered to every Progent customer by any Progent consultant. This archive of issues and repairs is organized as a quickly exploitable proprietary database that permits Progent's online technical experts to share their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's extensive list of accreditations and close associations with important industry leaders including Cisco and Microsoft make available other vast support databases and allow priority response from vendors' in-house product engineers so Progent's remote service experts can find the most efficient solutions quickly.
Online services offered by Progent to businesses in Edison New Jersey include:
Authorized Windows Experts
Progent's Microsoft-premier remote support engineers can deliver network repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist your company with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration expertise, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of affordable PC desktop services to help you business to install, integrate, repair, and manage desktop PCs and laptops based on Windows. Progent's PC desktop support services include offering Microsoft Windows 10 upgrade support services plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the premier accreditation for network engineers, and indicates a consultant's network technology knowledge at the expert level. CCIEs know how to resolve even the most challenging issues encountered in network infrastructure design, integration, administration, protection, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS Software network management tools and developing alternate approaches or identifying software patches. CCIEs are an excellent value because their broad experience permits them to resolve problems quickly. In common cases, less experienced engineers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your environment via advanced remote troubleshooting technology in order to provide quick, safe, and affordable diagnosis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's popular family of networking devices by delivering consulting services such as:
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's accredited CISM and CISSP cybersecurity consultants offer a range of security solutions that can improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help you to clean up rapidly after a serious breach. Security solutions offered by Progent cover thorough information security and compliance evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm assaults; installing firewalls; establishing secure mechanisms for off-site and mobile communication; securing your messaging system from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Progent can provide expert online consulting to help companies of any size integrate their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that utilize local resources along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing high-level consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for recovering applications and services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also allows transparent testing for site recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer online support services to address a wide array of computer technologies including system infrastructure, email solutions, network and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified management in environments that incorporate Linux-based systems and Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux solutions. Progent's team-based approach to resolving technical problems promotes quick escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts service expense.
Important Linux variants for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to enable small and medium-size organizations to benefit from the same advanced technology deployed by some of the industry's leading corporations. The ProSight line of network management outsourcing services addresses all critical areas of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the complete malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical files, apps and virtual machines that have become unavailable or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to deliver web-based management and world-class security for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating complex management activities, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so that all potential problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's ability to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup system that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology allows customers to complete critical projects economically and on time. Progent's special online consulting services include:
How Your Edison Company Can Contact Progent's Online Service Professionals
Help Desk Services
Progent's Help Desk programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging problems.
Progent's Help Desk consulting expertise can aid you in creating an effective new Help Desk or improving your current one, selecting or customizing Help Desk application software to address the special needs of your business, or adding occasional online personnel to work with your internal Help Desk Call Center team during demanding events such as software migrations, mass updates, or installing brand new applications.
Progent's Call Center team of seasoned network consultants offers your workers in Edison New Jersey fast assistance from an effective support resource with extensive background offering phone consulting and remote repair service for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk recognition as a major contributor to company performance, and Progent's intent is to resolve and not simply track network problems.
- Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts Team offers online advanced consulting expertise and training in key application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's expertise, custom programming, and education offerings, go to Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers companies in Edison New Jersey online IT infrastructure monitoring by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager for your business so your computer maintenance is proactive rather than reactive. By exposing emerging problems before they grow into full-scale emergencies, system monitoring can ward off stressful and costly information system crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or systems that support a combination of OS platforms.
To get in touch with Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Edison New Jersey, Progent's phone-based computer support engineers are ready to deliver professional and cost-effective IT support the instant your company has to have it. More than a decade of delivering online tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to fix network problems rapidly while avoiding the expense and lost time that comes with in-person support calls.
Even if your Edison office deals with a regular independent support technician or employs a full time IT staff that can handle ordinary network issues, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent virtual expansion of your local resources for situations when your usual service personnel either lack the availability or the expertise to solve sudden system emergencies or particularly tough integration projects.
Details of Progent's Remote Network Support for Edison New Jersey
Progent's online help, Internet-based repair, network security consulting, and network administration services give offices in Edison New Jersey unparalleled leverage for your IT budget. Whether you need occasional phone help and Internet-based network repair or full-time Help Desk call center support and system administration, Progent's professionals can deliver your company enterprise-level network support while allowing you to avoid the expense and hassle of carrying a full-service in-house IT organization. Key features of Progent's online help program include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Edison New Jersey and is also ideal for customers in more remote areas that lack technicians with in-depth experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad selection of Microsoft support tools, service information, and continuing education.
- By the Minute Rates to Minimize Expenses
Progent provides remote support on a by-the-minute billing plan, so you are billed only for the services you use. Progent asks for no minimum charge for online support and asks for no periodic subscription fee for services provided during normal business hours. This keeps you from facing big invoices for simple fixes.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco offers the services of authorized specialists who have skill in designing, deploying, and supporting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Team
Progent's basic support offerings consist of technology integration, MS Exchange Server expertise, corporate security design, and shared Help Desk services. Progent's Experts group offers world-class consulting expertise in specific business applications. Help available from the Application Experts Team covers:
Dynamics GP Support and Customization
Microsoft Project Training
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle DBA Services and Application Development
MySQL Database Administration and Application Development
Apple Mac Help
Amazon Marketplace Web Service Software Design and Programming
By providing a full service centralized source for IT generalists and application experts, Progent can tailor fast, inexpensive, and thorough IT solutions that match the unique needs of your business.
- Sophisticated Online Access Software
Secure remote access allows Progent's support professionals to observe exactly what your customers see. This makes it possible to produce quick fixes to problems that might otherwise require a costly personal service call. Cutting-edge online access tools and expert engineers together enable Progent to resolve most IT problems quickly and economically. Progent is an industry leader in online support and remote network analysis.
- Support for Mainstream VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24x7 Service for Maximum System Availability
For companies with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce high network uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are designed specifically for budget-constrained companies whose workers require immediate recourse to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT expertise, refined remote support tools, and familiarity with corporate IT enable businesses to escape the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Begin Getting Online Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of real-world professional experience, at the forefront of IT support, executing a broad range of IT projects for a large mix of customers. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This ensures that you get not only world-class IT skills, but also a consultant with proven methods for applying technical knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises visits per minute. As a result, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no startup fee and requires no monthly commitment for support services delivered during normal business hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for fast repairs so you will not be forced to allow minor problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or small service firms who provide minimal documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by each staff member to each customer. The practice of detailing and organizing service activity allows more effective service and eliminates a variety of common problems such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer 24x7 remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating potential issues before they result in lost productivity, system monitoring can keep your IT network from painful and expensive availability losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.