Immediate Online Technical Support for Edison New Jersey Information Networks
Urgent Online Help for Edison SystemsFor businesses in Edison New Jersey, Progent provides online support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with challenging networking problems, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security design and troubleshooting jobs.

Progent's online support experts offer exceptional leverage because they have the real-world experience and are equipped with the sophisticated technology required to solve most information system problems rapidly. This reduces direct costs because solutions require fewer chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your organization saves additionally with incidental expenses by reducing or avoiding network outages and related costs resulting from business discontinuity, upset clients, idle workers, and distracted management. Progent's advanced remote consulting know-how is especially important for organizations that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are charged just for the services that you actually get. In contrast to typical remote service companies, Progent requires no startup charge or minimum fees. Progent's per-minute granularity and simple policy for billing avoid situations where quick fixes manage to turn into large tabs. Progent's skill at solving technical issues efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of optimized tools and proven processes that promote the maximum level of efficiency for remote engineering help and repair for computer networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's remote service group to interface to your environment without breaching system security.

Progent's powerful customer support reporting system includes thorough documentation of all support that Progent's customers have received. Progent's authorized consultants have the benefit of the history of services rendered to each customer by any consultant. This archive of anomalies and resolutions is stored as a quickly retrievable proprietary knowledge base that permits Progent's online support professionals to share their experiences company-wide to ensure that the value of Progent's support services grows daily. Progent's advanced accreditations and close associations with important technology companies including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's remote service experts can determine optimal resolutions in the least time.

Online technical services offered by Progent to customers in Edison New Jersey include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology used by many of the world's leading enterprises. Progent's ProSight suite of network monitoring and management services addresses all key areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the entire threat progression including protection, identification, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can help you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, enhance and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating tedious management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT personnel and your Progent consultant so that any potential issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology projects. Progent's rates for longer-term consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these important areas of information technology enables clients to complete major projects within budget and on time. Progent's special online consulting services include:

  • Call Center Expertise
    Progent's Help Desk support alternatives for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle challenging issues.

    Progent’s shared Help Desk services allow your business to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Call Center staff of veteran information technology consultants gives your customers in Edison New Jersey immediate contact with a reliable network service resource with extensive background providing telephone-based support and online diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center perception as a major enabler of business success, and Progent's target is to fix rather than just track network problems.

  • Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff can supply remote advanced consulting support and education in key application fields including ERP, MRP, custom financial systems, and CRM. Progent also can provide expertise, custom development, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's expertise, customization, and training offerings, go to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Edison New Jersey remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your business so your network support is proactive rather than reactive. By spotting looming problems before they evolve into crashes, proactive monitoring can minimize stressful and costly information system crises. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks that support a mix of platforms.
How Your Edison Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Edison New Jersey, Progent's online computer support engineers can deliver expert and affordable IT support whenever your organization has to have it. Long experience delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine online connectivity technology to solve network problems rapidly while avoiding the cost and lost productivity that comes with in-person service calls.

Even if your Edison office deals with a local freelance consultant or maintains a full time IT staff that can deal with typical computer issues, Progent’s Microsoft certified engineers can provide an easy and seamless remote expansion of your on-site resources for situations when your regular service personnel either don't have the time or the experience to solve sudden network emergencies or particularly challenging integration projects.

Details of Progent's Remote Network Support for Edison New Jersey
Progent's online support, remote repair, network security expertise, and network administration services offer companies in Edison New Jersey unparalleled leverage for your IT investment. Whether you need occasional telephone help and Internet-based troubleshooting or ongoing Help Desk services and system administration, Progent's professionals can provide your office world class network support while permitting you to eliminate the expense and administration overhead of running a full-service internal IT staff. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical knowledge, refined remote support software, and familiarity with enterprise networking allow offices to escape the pitfalls of excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier experts average more than ten years of hands-on professional background, in the trenches of IT support, performing a broad variety of technical projects for an extensive array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting team. This guarantees that you get not only world-class IT skills, but also a support engineer with proven methods for applying computer knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person help by the minute. As a result, you owe only for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no initialization fee and asks no monthly commitment for services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for quick repairs so you will not be forced to allow less critical problems to fester.

  • Complete Documentation of IT Services
    Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or small service organizations who offer scant documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports sent by each staff member to every customer. The discipline of documenting and organizing support records results in more effective support and eliminates a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to provide round-the-clock network tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they cause lost productivity, network monitoring can save your information network from stressful and costly service losses.
How Does My Business Begin Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.



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