Immediate Remote Troubleshooting for Edison Computer Networks
For organizations located in Edison or anywhere in New Jersey, Progent offers online technical support for information systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the services of CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting jobs.
Progent's online support engineers offer excellent value because they possess the practical experience and have access to the sophisticated technology necessary to solve the majority of information system problems rapidly. Efficient support reduces direct costs because solutions accumulate minimal chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more with indirect costs by minimizing or avoiding system outages and related costs resulting from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's extensive remote technical support know-how is particularly valuable for businesses that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.
Progent's billing model for online help is designed to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged just for the support that you receive. Unlike typical online service organizations, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing eliminate situations where fast solutions somehow end up as major tabs. Progent's penchant for disposing of technical issues efficiently means you spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of customized technologies and field-proven methodologies that permit the highest degree of effectiveness for online technical support and repair for IT networks of all sizes. Progent offers protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's remote service group to interface to your computer system remotely without compromising network security.
Progent's proven customer support database application includes detailed documentation for the support that Progent's customers have received. Progent's authorized service personnel have access to the details of services delivered to each client by every engineer. This archive of problems and repairs is organized as a conveniently searchable support database that allows Progent's online support experts to communicate their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and working relationships with major vendors including Cisco and Microsoft make available additional extensive technical databases and permit priority access to manufacturers' internal product engineers with the result that Progent's remote service specialists are able to arrive at the most efficient resolutions quickly.
Remote support provided by Progent to businesses in Edison and anywhere in the state of New Jersey include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier online support experts offer network repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2013 application development, SharePoint Server 2016 migration consulting, Skype for Business planning and deployment consulting, Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a broad array of cost-effective desktop support services to help you business to install, integrate, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop consulting services include providing Microsoft Windows 10 migration help plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure consultants, and certifies a person's networking skills at the expert level. Cisco CCIEs can deal with even the most complex problems surrounding network design, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with IOS network administration tools and developing workarounds or locating program patches. Cisco CCIEs are an excellent cost-effectiveness because their depth of experience enables them to find solutions for problems quickly. In common instances, less seasoned engineers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can connect to your computer system using the latest remote troubleshooting technology to perform fast, secure, and affordable diagnosis and remediation.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's top-selling family of networking products by providing services such as:
CISSP and ISSAP Certified System Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of system protection services to strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help your company to recuperate quickly after a serious penetration. Security consulting services offered by Progent cover thorough data security and compliance audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; fast recuperation from malicious attacks; installing firewalls; designing secure mechanisms for remote and mobile connectivity; guarding your messaging system against spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting services to help organizations of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that combine physical resources along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a consistent process for restoring services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and fixes and can produce reports to verify full service recovery, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide remote consulting services to cover a wide range of information technologies including system infrastructure, messaging solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy administration in environments that combine Linux and Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to resolving technical issues promotes quick escalation, when required, to consultants with appropriate experience to handle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can offer emergency online help analyzing anomalies within UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services designed to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the world's leading enterprises. Progent's ProSight suite of network management outsourcing services covers all key areas of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the complete threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, optimize and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding appliances that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so that all looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting experts for special IT programs. Billing charges for longer-term consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology allows customers to complete critical projects economically and on schedule. Progent's project-based online consulting services include:
How Your Edison Company Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Help Desk support programs for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who don't have the money or time to create an internal Help Desk but who require fast response from an effective Call Center with professional phone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progent's Help Desk consulting services can assist you in establishing an efficient new Help Desk Call Center or improving your established organization, identifying or modifying Help Desk Call Center application software to meet the unique needs of your company, or adding temporary online personnel to supplement your in-house Help Desk Call Center team to deal with unusually busy situations like software transitions, major updates, or installing new business software.
Progent's Call Center staff of veteran network consultants gives your clients in Edison or anywhere in the state of New Jersey quick assistance from a reliable technical support resource with years of background providing phone support and online repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk recognition as a significant contributor to company efficiency, and Progent's intent is to resolve rather than merely annotate technical problems.
- Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff can supply phone-based professional engineering expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for popular Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's consulting, custom development, and education services, go to Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Edison, or anywhere in the state of New Jersey, online hybrid network monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your business so that your computer support is proactive rather than reactive. By detecting emerging issues before they evolve into network outages, remote monitoring can head off inconvenient and costly service breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks that incorporate a variety of platforms.
To contact Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Edison or anywhere in the state of New Jersey, Progent's phone-based network support specialists can deliver expert and economical system help whenever your business needs it. More than 15 years of delivering online tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine remote access tools to repair IT problems quickly while eliminating the expense and lost productivity that comes with on-site service calls.
Even if your Edison office has a regular freelance consultant or maintains an in-house organization that know how to handle ordinary network problems, Progentís Microsoft certified engineers are available to offer an easy and seamless virtual extension of your local resources for situations when your usual service personnel either lack the time or the knowledge to deal with unexpected system emergencies or especially complicated integration projects.
Benefits of Progent's Network Help for Offices in Edison
Progent's remote IT consulting services allow your Edison company to realize the advantages of immediate, enterprise-class network support without the expense of managing an in-house IT staff. Your information system will derive added strategic worth by becoming increasingly reliable, productive, and protected. Benefits to your company include:
- Seamless remote expansion of your local support resources
For most offices in Edison and throughout New Jersey, local computer service providers, whether made up of outside consultants or a full-time IT staff, can handle typical technical issues. However, serious problems might strike when local resources are too busy or absent, and some trouble may be associated with technology that is unfamiliar to your local support people. In these instances, Progent's online service experts provide an easy, fast, and affordable solution to augment your regular resources and to pass on useful knowledge to improve your ability to resolve downstream issues in-house.
- Less Reliance on Freelance Consultants
For IT maintenance, smaller companies often rely on individual freelance service providers. Although freelance service people have smaller overhead than larger support organizations and can often charge lower rates, they are sometimes overbooked, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in training, the absence of reserve help may require your business to wait for assistance during an emergency. As your company expands, network downtime and trouble with critical applications become more expensive. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a dependable source of reserve service experts to make sure your network stays available.
- Create a Scalable Foundation for Smooth Growth
Companies typically start with an IT architecture implemented on a modest budget. Without a proper framework, slap-dash repairs often get thrown onto a shaky foundation. When a company grows, reliability and expandability problems can impede the success of the business. These poorly designed environments need careful assessment, intelligent long-term planning, and extensive IT knowledge to upgrade to a system architecture able to provide the stable foundation to handle critical business demands and simplify future growth.
- Interact with Solution Providers Rather Than Product Vendors
Smaller offices need guidance and technical training to negotiate an ever more complex array of product options capable of accelerating business success and improving efficiency. They do not need a network consultant who is attempting to sell a certain vendor's technology. IT consulting and product sales can lead to a situation where the proposed
solution is designed around a profitable product rather than the true requirements of a client. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to match IT consulting with the real interests of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical background, fine tuned remote support software, and familiarity with enterprise networking allow offices to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Online Technical Help from Progent?
- In-depth Expertise in Microsoft's Complete Family of Servers
Progent can provide in-depth expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Windows Server 2008 expertise, Windows Server 2003 maintenance, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises visits by the minute. As a result, you are charged only for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer for services delivered during regular working hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for quick fixes so you won't be forced to allow minor problems to fester.
- Complete Records of IT Services
Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or small service firms who provide minimal documentation or details of services done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation sent by every consultant to each customer. The practice of documenting and organizing service records results in more effective support and eliminates a slew of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to provide round-the-clock system tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can save your information network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.