Fast and Affordable Remote Support for Edison New Jersey IT Networks
Urgent Online Help for Edison SystemsFor companies in Edison New Jersey, Progent offers online help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, as well as the assistance of CISSP-accredited cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.

Progent's online support experts offer excellent value due to the fact that they possess the real-world background and have access to the sophisticated technology required to resolve most information system issues rapidly. This lowers direct expenses since service calls use up minimal chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your site. Your organization saves additionally with indirect expenses by minimizing or avoiding network downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive online consulting expertise is especially helpful for organizations that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's pricing policy for remote help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are charged just for the support that you receive. Unlike typical online support companies, Progent requires no startup fee or minimum job duration. Progent's one-minute granularity and clean model for pricing save you from scenarios where speedy. minor solutions somehow end up as major bills. Progent's penchant for disposing of problems efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of customized technologies and proven processes that ensure the highest level of efficiency for online consulting and repair for information systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's remote service group to link to your system remotely without violating corporate security.

Progent's proven customer support database application maintains comprehensive documentation describing all support that Progent's customers have received. Progent's authorized consultants have access to the specifics of assistance provided to each Progent customer by any Progent consultant. This history of issues and fixes is organized as a conveniently retrievable proprietary knowledge base that enables Progent's online technical engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and working relationships with important technology companies such as Cisco and Microsoft make available other vast technical support databases and permit fast access to manufacturers' internal engineering staff with the result that Progent's remote service specialists can determine optimal resolutions in the least time.

Online technical support services available from Progent to clients in Edison New Jersey include:

ProSight Flat-rate IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price managed services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's leading corporations. Progent's ProSight line of network monitoring and management services addresses all key facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the complete malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup operations and allow non-disruptive backup and rapid recovery of important files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned insiders, or software glitches. Managed backup services in the ProSight Data Protection Services family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting updates to your dynamic IT network. In addition to maximizing the security and reliability of your IT network, Progent's patch management services permit your in-house IT team to concentrate on more strategic initiatives and activities that derive the highest business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity verification with iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected online account and enter your password you are requested to verify your identity via a device that only you have and that uses a different network channel. A wide range of devices can be used for this added form of authentication such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may register multiple validation devices. For details about Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to provide centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent�s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that require critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your Progent consultant so that any potential issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you�re planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your organization's preparedness to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for special IT projects. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology enables customers to execute critical initiatives within budget and on time. Progent's special remote engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center service offerings for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve complex problems.

    Progent's Call Center consulting services can aid you in building an effective new Help Desk Call Center or improving your existing organization, identifying or customizing Call Center software to handle the unique requirements of your corporation, or providing occasional phone support personnel to supplement your internal Help Desk Call Center group during high-demand situations such as software transitions, major updates, or rolling out brand new business software.

    Progent's Help Desk staff of seasoned network consultants gives your computer users in Edison New Jersey instant assistance from an efficient support group with extensive experience offering telephone-based consulting and online diagnostics for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center recognition as a key driver of company success, and Progent's aim is to fix instead of simply report technical problems.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Experts Group provides online and in-depth consulting support and education in key application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for Microsoft applications such as CRM, Microsoft Office Project, Office Word, and Office Excel. For more information about Progent's consulting, custom development, and education offerings, visit Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center2, expand or tune an existing one, migrate smoothly from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Edison New Jersey online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can customize SCOM to suit your business so that your network maintenance is proactive and automated. By anticipating possible trouble spots before they cause downtime, proactive monitoring can minimize inconvenient and costly network failures. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks based on a combination of platforms.
How Your Edison Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and startups in Edison New Jersey, Progent's online network support engineers are ready to deliver effective and affordable IT support the instant your company requires it. Long experience delivering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine online access technology to fix computer problems quickly while avoiding the cost and lost productivity associated with on-site support calls.

Even if your Edison office works with a regular freelance consultant or employs a full time IT staff that know how to deal with typical network problems, Progent's Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either lack the time or the expertise to resolve sudden network emergencies or particularly challenging integration problems.

Benefits of Progent's Network Help for Organizations in Edison New Jersey
Progent's remote network troubleshooting services allow your Edison organization to enjoy the benefits of on-call, enterprise-class IT support without the expense of managing an in-house IT organization. Your information system will derive added business worth by being increasingly reliable, efficient, and protected. Benefits to your company include:

  • Convenient remote expansion of your local IT resources
    For most businesses in Edison New Jersey, nearby computer support resources, whether made up of freelance consultants or an in-house IT staff, can handle the majority of technical problems. On the other hand, serious problems may strike when your regular resources are too busy or unavailable, and some problems may be associated with technology that is beyond the scope of your usual support people. In these instances, Progent's on-call service experts offer a convenient, quick, and affordable way to supplement your local help and to pass on useful information to improve your ability to handle downstream issues locally.

  • Less Dependence on Individual Consultants
    For network support, smaller organizations commonly rely on independent freelance service providers. Although freelance consultants carry less overhead than big support companies and can often charge lower rates, they are often overextended, making it impossible to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the lack of backup help may force your company to go without help during an emergency. As your business expands, network downtime and problems with vital software are more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a reliable source of backup service expertise to insure your network stays available.

  • Build a Scalable Basis for Smooth Expansion
    Organizations often begin with an IT system created on a shoestring budget. Without a strong framework, band-aid repairs often get piled on top of a weak foundation. As a company grows, reliability and scalability problems can impede the productivity of the organization. These poorly designed systems require careful assessment, smart strategic planning, and extensive IT expertise to upgrade to a system architecture that can provide the stable foundation to meet vital business demands and ease downstream growth.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller offices require guidance and technical training to navigate through an ever more complicated maze of technology alternatives capable of promoting business success and improving productivity. Businesses hardly need a network engineer who is attempting to sell a specific vendor's technology. IT support and product selling can result in a situation where the proposed solution is designed around a profitable technology rather than the true requirements of a client. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to align technical consulting with the real needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical expertise, fine tuned support tools, and familiarity with enterprise networking enable offices to avoid the limitations associated with excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier consultants average more than a decade of real-world professional background, in the trenches of IT service, executing a broad range of technical projects for an extensive mix of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its support team. This ensures that you get not just expert technical capability, but also a support engineer with proven methods for using technical knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises visits by the minute. Consequently, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and requires no monthly commitment for services delivered during normal business hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick fixes so you will not be forced to allow less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent faces little competition. Businesses who utilize trusted independent consultants or who maintain internal IT personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more reliable, protected, and productive.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to provide 24x7 network tracking services based on MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, network monitoring can save your information network from painful and expensive service disruptions.
How Does My Business Start Getting Online Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.



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    Progent's Windows consulting experts can assist organizations of any size to assess Windows 10 or to upgrade to Windows 10 from any older version of Microsoft Windows. Online and onsite assessment and migration support for Microsoft Windows 10 available from Progent include Return on Investment estimates, project coordination, application compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid integration, mobile management and synchronization, telecommuter access, security and compliance, streamlined provisioning and management, network optimization, Wi-Fi support, disaster recovery planning, webinar training for network management staff and users, and post-migration technical help.

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    Microsoft Small Business Server is a low-cost suite of server products that provides the foundation for a powerful but manageable IT network. The technical sophistication of the Microsoft .NET components bundled with Microsoft Small Business Server requires a computer support expert with hands-on experience designing and building cohesive, comprehensive business network environments. Progent's SBS Server consultants have an average of over 10 years of experience integrating computer systems based on Microsoft products. This expertise ensures you success in deploying, managing, and troubleshooting IT solutions that incorporate the SBS Server package of servers and productivity software.

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    MS Communications Server delivers Instant Messaging and Real Presence in a scalable, world-class package featuring enhanced protection, seamless integration with popular Microsoft products, an extendable, standards-based development environment, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server offers cost savings and improved business efficiencies, enhanced individual output, and better intellectual property protection. Microsoft Communications Server 2007 has been superseded by Lync, which in turn has been replaced by Skype for Business. Progent's Microsoft-certified IM and Presence experts can provide remote and on-premises configuration support and mediation services for your Office Communications Server environment and can help you to evaluate the costs and benefits of migrating to Microsoft's Skype for Business. Progent can also help you to design and execute an efficient upgrade that will add business value to your IT system

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