Immediate Online Troubleshooting for Edison IT Networks
Immediate Remote Technical Support for Edison NetworksFor businesses located in Edison or anywhere in the state of New Jersey, Progent offers online technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle complex networking problems, as well as the assistance of CISSP-certified security consultants to handle high-level security design and diagnostic jobs.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the real-world background and have access to the advanced technology needed to solve the majority of information system problems rapidly. Efficient support reduces direct costs because solutions use up fewer chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your organization saves even more in incidental expenses by minimizing or eliminating network outages and related losses resulting from business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced online technical support know-how is particularly helpful for organizations that depend on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an alternative.

Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to many remote service firms, Progent requires no startup fee or minimum fees. Progent's one-minute billing unit and simple model for pricing eliminate situations where quick solutions somehow end up as substantial bills. Progent's penchant for disposing of problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized technologies and field-tested processes that ensure the maximum level of effectiveness for remote consulting and repair for computer systems of all sizes. Progent provides secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's remote service group to communicate with your computer system remotely without breaching system security.

Progent's advanced customer support database application includes comprehensive documentation of the support that Progent's clients have received. Progent's authorized consultants have access to the specifics of services rendered to each client by any Progent engineer. This database of problems and resolutions is structured as an easily accessible support database that allows Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the quality of Progent's support services grows over time. Progent's extensive list of accreditations and close associations with important technology companies such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow fast access to vendors' in-house engineering staff with the result that Progent's remote consulting specialists can find the most efficient resolutions promptly.

Online services provided by Progent to clients in Edison and anywhere in the state of New Jersey include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services designed to allow small and medium-size organizations to benefit from the same advanced technology used by some of the world's top corporations. Progent's ProSight series of network monitoring and management services covers all key aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that need critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so that any potential problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you’re planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's preparedness to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for special information technology projects. Billing charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these special fields of information technology allows clients to execute critical projects economically and on time. Progent's special remote consulting services include:

  • Help Desk Expertise
    Progent's Call Center support alternatives for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Call Center consulting support can aid you in creating an effective new Help Desk or enhancing your established one, identifying or enhancing Help Desk software products to meet the particular needs of your company, or providing temporary phone support staff to work with your in-house Call Center team to deal with high-demand situations such as software transitions, major updates, or installing new business software.

    Progent's Call Center staff of seasoned information technology experts gives your workers in Edison or anywhere in the state of New Jersey instant communication with a large technical support group with years of experience providing telephone-based support and online repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk recognition as a key driver of company success, and Progent's target is to resolve and not simply report technical problems.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Experts Team provides phone-based and in-depth consulting support and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, custom programming, and training for Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, customization, and education services, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of System Center 2016, extend or tune your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers organizations in Edison, or anywhere in the state of New Jersey, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to fit your business so that your computer support is proactive and automated. By exposing potential trouble spots before they evolve into network outages, proactive monitoring can head off stressful and costly information system failures. Progent can also use network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or systems that incorporate a combination of OS platforms.
How Your Edison Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Edison or throughout the state of New Jersey, Progent's phone-based network support engineers are ready to provide professional and economical system help whenever your company has to have it. More than a decade of providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine online connectivity technology to solve IT problems quickly while eliminating the expense and lost time associated with on-site support calls.

Even if your Edison office has a local freelance support technician or maintains an in-house organization that know how to deal with typical network problems, Progent’s Microsoft certified consultants can still offer a convenient and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the expertise to resolve sudden network emergencies or especially challenging integration problems.

Benefits of Progent's Network Help for Businesses in Edison
Progent's remote support services enable your Edison business to have the advantages of immediate, enterprise-grade IT support without the expense of maintaining an in-house IT organization. Your information system will derive added strategic worth by becoming more available, efficient, and secure. Benefits to your business include:

  • Seamless virtual extension of your local support resources
    With most organizations in Edison or anywhere in New Jersey, local computer support providers, whether made up of independent consultants or a full-time IT staff, can handle typical network issues. On the other hand, serious problems sometimes occur when local resources are too busy or unavailable, and some problems may be associated with IT products that is beyond the scope of your usual service people. In these instances, Progent's on-call support specialists provide an easy, quick, and economical way to augment your local resources and to transfer useful knowledge to increase your capability to deal with downstream problems locally.

  • Less Reliance on Freelance Consultants
    For IT support, smaller businesses commonly depend on independent freelance service providers. While independent consultants carry less internal costs than big consulting organizations and can afford to charge marginally less, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the absence of fallback help may require your business to wait for assistance during an emergency. As your business grows, network downtime and trouble with vital applications become more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of backup service expertise to insure your network is always available.

  • Create a Solid Foundation for Smooth Expansion
    Businesses typically begin with an IT architecture implemented on a modest budget. Lacking a strong framework, slap-dash repairs can get thrown on top of an unstable foundation. When a company grows, reliability and expandability issues can hinder the productivity of the business. Such badly designed environments require careful analysis, smart long-term planning, and broad-based technical expertise to evolve to a system infrastructure that can provide the solid foundation to handle vital business demands and ease future expansion.

  • Work with Solution Providers Instead of Product Resellers
    Smaller businesses need guidance and technical training to negotiate an increasingly complex array of product alternatives capable of promoting business success and enhancing efficiency. Businesses hardly need a computer consultant who is attempting to sell a specific vendor's technology. Network support and product selling can lead to a situation where the proposed solution is built around a profitable product instead of the true needs of a client. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to match IT consulting with the best needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT background, refined remote support software, and understanding of corporate IT allow businesses to escape the limitations of excessive dependence on smaller service organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier experts average more than a decade of hands-on industry experience, at the front lines of network service, performing a wide range of technical projects for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support team. This means that you get not just expert IT capability, but also a support engineer with proven methods for applying technical knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person help per minute. Consequently, you are invoiced only for delivered services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and requires no retainer for support services delivered during normal business hours. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you will not be tempted to allow minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their scope, Progent can focus on providing hard-to-find skills where Progent has little competition. Businesses who work with trusted freelance consultants or who maintain internal IT personnel benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, protected, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can keep your IT network from painful and costly availability disruptions.
How Does Our Company Start Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.