Immediate Remote Technical Support for Edison New Jersey Computer Networks
For businesses in Edison New Jersey, Progent offers remote support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote support to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, as well as the services of CISA and CISSP-qualified security consultants to help with advanced security design and troubleshooting jobs.
Progent's online technical support experts offer excellent leverage due to the fact that they possess the practical background and have access to the advanced technology necessary to solve most network issues rapidly. This lowers direct expenses because solutions require fewer billable minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your organization saves additionally in incidental expenses by reducing or avoiding system outages and associated costs stemming from business disruption, upset clients, idle employees, and distracted executives. Progent's extensive online consulting experience is especially valuable in environments that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be useful.
Progent's pricing policy for remote support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are billed only for the services that you receive. In contrast to typical remote support companies, Progent requires no startup charge or minimum fees. Progent's one-minute granularity and clean policy for pricing prevent situations where speedy. minor repairs manage to end up as major invoices. Progent's skill at handling technical issues efficiently means you saves money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered a set of optimized technologies and field-proven methodologies that permit the maximum level of efficiency for online technical support and repair for computer networks of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to connect to your company's computer system remotely without breaching network security.
Progent's proven service database application maintains detailed documentation of the service that Progent's customers have received. Progent's team engineers have access to the details of support provided to each Progent customer by every engineer. This database of trouble tickets and responses is structured as a readily searchable proprietary knowledge base that permits Progent's online technical professionals to share their experiences company-wide to ensure that the efficiency of Progent's support improves over time. Progent's advanced certifications and working associations with key technology companies including Cisco and Microsoft make available other extensive support databases and permit priority response from vendors' internal support staff so Progent's remote consulting specialists can find the most efficient resolutions promptly.
Remote technical services available from Progent to customers in Edison New Jersey include:
Certified Microsoft Windows Support
Progent's Microsoft-certified online support experts can provide network troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help your company with a broad variety of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams expertise, Skype for Business migration consulting, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop consulting and support services to assist you company to install, integrate, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your web-facing mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking professionals, and indicates a consultant's networking skills at the master level. Cisco CCIEs can resolve the most stubborn challenges encountered in network infrastructure design, deployment, administration, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS Software network administration utilities and coming up with workarounds or locating program updates. Cisco CCIEs provide exceptional cost-effectiveness since their depth of experience allows them to find solutions for problems quickly. In typical instances, less experienced consultants can wrestle for hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can connect to your environment using state-of-the-art on-line troubleshooting tools in order to perform efficient, safe, and affordable diagnosis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco CCIEs can provide assistance with all of Cisco's top-selling family of infrastructure products. Cisco technology support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support services, Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones support and Cisco wireless IP phones configuration, Cisco Meraki wireless access point layout and configuration, Aironet Access Points consulting support, Cisco WiFi controllers consulting, Cisco VPN and Security engineering help, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of system protection services to enhance the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or assist you to clean up quickly after a serious penetration. Security services available from Progent include: in depth data security and compliance analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm attacks; configuring firewalls; building safe mechanisms for off-site and mobile communication; defending your email infrastructure from spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced remote support to help companies of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine physical IT assets as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of experience providing advanced consulting services online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent process for recovering applications and services rapidly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer online support services to cover a wide range of information technologies including system infrastructure, email solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy administration in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to MS Windows or Linux solutions. Progent's group-oriented approach to solving technical issues enables fast escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can offer urgent online help analyzing anomalies within UNIX/Linux systems powered by popular variants of UNIX such as:
Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX
ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price services designed to enable small and medium-size businesses to utilize the same advanced technology used by some of the industry's top enterprises. The ProSight suite of IT management outsourcing services addresses all critical areas of modern networking including email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the complete threat lifecycle including filtering, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables fast recovery of vital files, applications and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the services of world-class online consulting experts for special information technology projects. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology enables clients to complete major initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Edison Business Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Help Desk programs for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk staff of veteran network professionals gives your customers in Edison New Jersey fast assistance from a reliable technical support group with extensive background offering telephone-based help and remote troubleshooting for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk perception as a key enabler of business performance, and Progent's target is to solve rather than just annotate technical issues.
- Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting staff provides remote and in-depth engineering support and education in specific application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and education for familiar Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's expertise, custom development, and education services, see Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from a prior version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Edison New Jersey online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your business so that your network maintenance is proactive rather than reactive. By anticipating potential problems before they cause network outages, remote monitoring can ward off inconvenient and costly information system failures. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems that support multiple platforms.
To contact Progent about emergency phone-based support with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Edison New Jersey, Progent's phone-based network support engineers are ready to deliver professional and affordable IT support the moment your business requires it. More than a decade of providing online tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix computer problems quickly while eliminating the cost and lost time that comes with on-premises service visits.
Even if your Edison business relies on a regular freelance support technician or maintains a full time IT staff that know how to deal with the majority of network problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent remote extension of your local resources in cases when your regular IT support personnel either lack the time or the expertise to address sudden system emergencies or particularly challenging integration projects.
Features of Progent's Online Network Support for Edison New Jersey
Progent's online support, remote repair, system security consulting, and system administration services offer businesses in Edison New Jersey unparalleled leverage for your support budget. Whether you require one-time telephone help and Internet-based network repair or full-time Help Desk support and network management, Progent's professionals can provide your business world class network support while allowing you to eliminate the cost and administration overhead of running a large in-house IT staff. Key features of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to companies in Edison New Jersey and is also ideal for networks in more remote areas that have a limited supply of technicians with in-depth experience supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the use of a wide selection of Microsoft support utilities, technical information, and continuing education.
- Per Minute Rates to Minimize Costs
Progent provides online support on a minute-by-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for phone service and asks for no ongoing retainer for services delivered during regular business hours. This protects you from facing big bills for routine fixes.
- Access to Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco offers the services of on-staff professionals who have skill in designing, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's core support offerings consist of system integration, MS Exchange consulting, network security planning, and shared Help Desk services. Progent's Experts group can provide in-depth consulting support in critical business applications. Support offered by the Application Experts Team covers:
Microsoft Dynamics GP Support and Programming
Microsoft Office Project and Project Online Support
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Management Support and Software Development
MySQL Management Support and Software Development
Apple Mac Consulting
Amazon Marketplace Web Service Software Design and Programming
By offering a convenient one-stop resource for IT generalists and application experts, Progent is able to deliver timely, affordable, and thorough IT solutions that meet the special needs of your business.
- State of the Art Remote Access Software
Secure online connectivity permits Progent's support experts to observe precisely what your users see. This makes it possible to find quick fixes to problems that might otherwise require a costly personal service call. Cutting-edge remote access tools and expert engineers together allow Progent to repair most IT issues quickly and economically. Progent is an industry leader in online troubleshooting and remote network analysis.
- Compatibility with Leading VPN Gateways
Progent supports secure Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- Round-the-Clock Service for Maximum Network Uptime
For companies with vital applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager, this offering can help produce maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended especially for budget-conscious organizations whose clients need instant access to a Help Desk Call Center with expert telephone support and complete escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical experience, fine tuned remote support tools, and understanding of enterprise networking allow offices to escape the limitations associated with exclusive dependence on smaller service firms, individual freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Online Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional background, at the forefront of network service, performing a wide range of IT projects for a large mix of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting staff. This means that you get not only expert technical help, but also a consultant with proven approaches for applying computer knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-site help per minute. Consequently, you are charged just for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no minimum fee and asks no monthly commitment for services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for fast repairs so you won't be tempted to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has few competitors. Companies who utilize trusted freelance service providers or who maintain internal IT staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, protected, and efficient.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few consulting companies to provide round-the-clock system monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible issues before they result in downtime, system monitoring can save your information network from painful and expensive availability losses.
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.