Immediate Remote Troubleshooting for Edison Computer Networks
For organizations located in Edison or anywhere in New Jersey, Progent offers online technical support for information systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the services of CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting jobs.
Progent's online support engineers offer excellent value because they possess the practical experience and have access to the sophisticated technology necessary to solve the majority of information system problems rapidly. Efficient support reduces direct costs because solutions accumulate minimal chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more with indirect costs by minimizing or avoiding system outages and related costs resulting from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's extensive remote technical support know-how is particularly valuable for businesses that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.
Progent's billing model for online help is designed to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged just for the support that you receive. Unlike typical online service organizations, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing eliminate situations where fast solutions somehow end up as major tabs. Progent's penchant for disposing of technical issues efficiently means you spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of customized technologies and field-proven methodologies that permit the highest degree of effectiveness for online technical support and repair for IT networks of all sizes. Progent offers protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's remote service group to interface to your computer system remotely without compromising network security.
Progent's proven customer support database application includes detailed documentation for the support that Progent's customers have received. Progent's authorized service personnel have access to the details of services delivered to each client by every engineer. This archive of problems and repairs is organized as a conveniently searchable support database that allows Progent's online support experts to communicate their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and working relationships with major vendors including Cisco and Microsoft make available additional extensive technical databases and permit priority access to manufacturers' internal product engineers with the result that Progent's remote service specialists are able to arrive at the most efficient resolutions quickly.
Remote support provided by Progent to businesses in Edison and anywhere in the state of New Jersey include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier online support experts offer network repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2013 application development,
Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2017 consulting,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of affordable desktop services to help your business to deploy, configure, repair, and administer desktop PCs and laptops based on Windows. Progent's desktop consulting services cover areas such as offering Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top accreditation for network professionals, and certifies a person's network technology knowledge at the master level. Cisco-qualified CCIEs know how to resolve the most difficult problems surrounding network design, installation, administration, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating problems with IOS Software network management utilities and coming up with alternate approaches or identifying software updates. CCIEs are an exceptional value because their broad experience allows them to find solutions for problems quickly. In many cases, less qualified consultants can wrestle for many hours or even days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can interface to your network using state-of-the-art remote support tools to provide quick, safe, and economical analysis and repair.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Progent's CCIEs can provide expertise in the entire range of Cisco's market leading family of connectivity products by offering services such as:
CISSP and ISSAP Certified System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions to strengthen the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or help your business to recuperate quickly following a damaging breach. Security consulting services available from Progent include: thorough information security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious attacks; integrating firewalls; designing safe mechanisms for off-site and mobile access; guarding your messaging system from spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting to help businesses of all sizes integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that combine local resources along with public cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent process for recovering services quickly after an outage. SRM provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also enables transparent testing for site recovery, upgrades and patches and can produce audit reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for managing private and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online support services to cover a broad spectrum of computer technologies including system infrastructure, messaging solutions, network and operational security, plus UNIX and Windows integration. For server economization and simplified administration in networks that include Linux with Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical problems enables fast escalation, when required, to engineers with appropriate experience to handle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers support costs.
Important Linux versions for which Progent offers expertise include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services intended to enable small and medium-size organizations to benefit from the same cutting-edge technology used by some of the industry's top enterprises. The ProSight line of network monitoring and management services covers all key aspects of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete threat progression including blocking, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and debug their networking appliances like switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that need critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so all looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is intended to assess your company's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup system that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects. Progent's charges for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's background in these special areas of computer technology enables customers to complete critical initiatives within budget and on time. Progent's special online engineering services include:
How Your Edison Company Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Call Center programs for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk outsourcing services are intended for businesses who lack the budget to build and maintain an internal Help Desk Call Center but who want fast access to a reliable Help Desk with proficient telephone assistance plus the technical depth to escalate complex tasks to high-level engineers.
Progentís Virtual Call Center is intended for bigger companies and serves as a transparent addition to your existing Call Center organization. Progent's Virtual Call Center can act as a an escalation option to handle complex network problems, or be available in hectic instances when your regular support engineers are swamped.
Progent's Help Desk team of experienced network experts offers your clients in Edison or anywhere in the state of New Jersey immediate assistance from a large technical support group with substantial experience providing phone consulting and online troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center perception as a key driver of company success, and Progent's intent is to resolve instead of merely track network issues.
- Business Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting Group offers remote and in-depth consulting support and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and education for Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent offers companies in Edison, or anywhere in the state of New Jersey, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your business so that your computer support is proactive rather than reactive. By uncovering potential trouble spots before they evolve into crashes, system monitoring can avoid stressful and costly information system failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks powered by a combination of OS platforms.
To get in touch with Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Edison or throughout the state of New Jersey, Progent's phone-based computer support engineers are ready to deliver professional and economical IT help the moment your company needs it. Long experience providing online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote access tools to repair IT problems rapidly while eliminating the expense and lost time associated with on-premises service visits.
Even if your Edison office has a local freelance consultant or maintains a full time organization that know how to handle day-to-day computer issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless virtual extension of your local resources for situations when your regular service personnel either lack the time or the expertise to resolve sudden system emergencies or particularly complex integration problems.
Benefits of Progent's IT Support for Businesses in Edison
Progent's remote support services enable your Edison business to realize the advantages of on-call, enterprise-grade IT support without the expense of managing a full-time IT staff. Your network will derive added strategic worth by becoming more reliable, efficient, and secure. Advantages to your company include:
- Seamless remote extension of your on-site support resources
For most organizations in Edison or anywhere in New Jersey, nearby computer service providers, whether consisting of outside consultants or an internal IT staff, can take care of typical technical issues. However, IT crises may occur when your regular support personnel are too busy or absent, and some problems may involve IT products that is unfamiliar to your onsite support technicians. In these situations, Progent's online service experts provide a convenient, fast, and affordable way to supplement your local resources and to convey useful information to increase your ability to handle downstream issues in-house.
- Less Reliance on Freelance Consultants
For IT maintenance, smaller organizations commonly depend on independent freelance consultants. Although freelance consultants carry less internal costs than larger consulting firms and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in class, the lack of backup help may require your business to wait for assistance during an emergency. As your business grows, system unavailability and problems with critical software are more expensive. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of reserve service experts to make sure your network is always up and running.
- Build a Solid Foundation for Smooth Expansion
Organizations typically start with an IT architecture implemented on a modest budget. Without a strong framework, slap-dash fixes often get piled onto an unstable foundation. When a company grows, reliability and scalability issues can hinder the productivity of the business. Such badly designed environments need proper analysis, smart strategic planning, and extensive technical expertise to evolve to a network infrastructure able to provide the stable foundation to handle critical business requirements and facilitate downstream growth.
- Interact with Problem Solvers Rather Than Technology Sellers
Smaller organizations need advice and technical training to navigate through an ever more complicated maze of product options available for promoting business growth and improving productivity. Businesses hardly need a network consultant who is motivated to resell a certain vendor's products. Network support and product selling can result in a situation where the proposed
solution is built around a profitable technology rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to match IT expertise with the real interests of customers.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical expertise, refined support software, and understanding of enterprise networking allow offices to escape the limitations of exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional experience, at the front lines of IT service, executing a broad range of technical projects for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting staff. This guarantees that you get not just world-class technical skills, but also a consultant with proven approaches for using technical knowledge to fix real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises help by the minute. As a result, you are invoiced just for received services. Progent does not impose a higher rate for off-hours or emergency support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no minimum charge and asks no monthly commitment for support services provided during regular working hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast repairs so you won't be forced to allow minor problems to fester.
- Full Records of Delivered Services
Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local service organizations who provide minimal documentation or details of services done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports transmitted by each staff member to every client. The practice of detailing and archiving support activity results in more efficient support and avoids a slew of common misfortunes such as when a service client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only support companies to provide round-the-clock network monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can save your IT network from painful and costly service losses.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.