Immediate Remote Troubleshooting for Edison New Jersey Information Networks
Fast Online Consulting for Edison SystemsFor organizations in Edison New Jersey, Progent provides online support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online support to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle challenging networking issues, as well as the services of CISA and CISSP-qualified security consultants to help with high-level security design and troubleshooting issues.

Progent's online technical support experts provide exceptional leverage because they possess the real-world experience and are equipped with the advanced technology necessary to solve most network problems quickly. Efficient support lowers immediate expenses because solutions use up minimal chargeable minutes. Online help also eliminates the cost of sending a consultant to your site. Your company benefits even more with indirect expenses by reducing or eliminating network outages and associated losses stemming from business disruption, upset clients, unproductive workers, and distracted management. Progent's advanced online technical support know-how is especially helpful in environments that rely on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's billing model for remote support is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced only for the services that you actually get. In contrast to many online support firms, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing avoid scenarios where fast fixes somehow turn into big invoices. Progent's skill at dealing with technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an array of optimized tools and field-tested methodologies which ensure the maximum level of effectiveness for remote engineering help and repair for computer networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's Technical Response Center to interface to your environment remotely without breaching network security.

Progent's powerful customer support database application stores comprehensive histories for all service that Progent's clients have been provided. Progent's team engineers have the benefit of the records of services delivered to each Progent customer by any consultant. This archive of issues and responses is stored as a quickly retrievable proprietary knowledge base that enables Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's advanced certifications and close associations with key technology companies including Cisco and Microsoft open up other vast support knowledge bases and permit fast access to vendors' in-house product engineers with the result that Progent's remote service experts can arrive at the best resolutions quickly.

Remote support offered by Progent to companies in Edison New Jersey include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to enable small and medium-size organizations to utilize the same advanced technology used by many of the world's top enterprises. Progent's ProSight suite of network monitoring and management services covers all key aspects of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the complete malware attack progression including filtering, detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, apps and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so all looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup/recovery environment that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special IT programs. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these special areas of information technology allows clients to complete critical initiatives within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Call Center support programs for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems.

    Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the leading PSA tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of experienced network professionals provides your computer users in Edison New Jersey instant contact with a large technical support group with years of experience delivering telephone-based help and online repair service for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center perception as a key enabler of business success, and Progent's goal is to solve rather than merely annotate technical problems.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts Group provides online and in-depth consulting expertise and training in specific business application areas that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting, customization, and training for popular Microsoft applications including CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's expertise, customization, and education services, see Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Edison New Jersey online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to fit your environment so your network support is proactive and automated. By detecting emerging problems before they expand into full-scale emergencies, system monitoring can minimize inconvenient and costly information system failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks that support a mix of operating systems.
How Your Edison Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent. For organizations and startups in Edison New Jersey, Progent's online computer support specialists are ready to provide professional and economical IT support whenever your company requires it. Long experience offering remote tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to repair computer problems quickly while eliminating the expense and lost productivity associated with on-site support visits.

Even if your Edison company relies on a local freelance consultant or employs a full time organization that can handle the majority of computer problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the experience to fix unexpected network emergencies or particularly tough integration problems.

Details of Progent's Remote Network Support for Edison New Jersey
Progent's online support, Internet-based repair, system security expertise, and system administration services offer offices in Edison New Jersey the greatest leverage for your support investment. Whether you require occasional telephone help and Internet-based network repair or full-time Help Desk services and network management, Progent's professionals can deliver your business world class IT support while allowing you to eliminate the expense and administration overhead of maintaining a full-service in-house IT organization. Key features of Progent's online help services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical experience, fine tuned remote support tools, and understanding of corporate IT enable offices to avoid the pitfalls of exclusive reliance on smaller service organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

How Does My Business Begin Getting Remote Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.

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    Progent's Windows Server 2016 disaster recovery/business continuity experts can help your organization to design a disaster recovery system based on Microsoft's latest Failover Clustering technologies including Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class network-attached storage using low-cost hardware, VM Load Balancing for improving the performance and fault-tolerance of Failover Clusters while reducing TCO and operational expenses, and Cloud Witness for fast, economical deployment of a stretch cluster quorum witness.

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    Progentís wireless professionals can help small businesses plan, select, pilot, deploy and maintain secure building-to-building wireless bridges that integrate transparently into your existing network while providing a level of protection that matches or excels wireline connections. Progent provides expertise in wireless LAN products from Cisco Aironet and Meraki, Proxim, and other small business wireless vendors and can show you how to select and install the wireless connectivity solutions that match your company needs.

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    Cisco Cisco Unified Communications Manager (CUCM or Unified CM), originally branded CallManager, functions as the heart of Cisco's collaboration solution. Cisco Unified Communications Manager and Cisco Unified CM Express (CME) offer a location-independent IP-PBX by integrating with applications such as Unified Communications Manager IM and Presence Service, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact solution. Progent's CCIE-certified consultants offer efficient and affordable online and onsite expertise to assist businesses of all sizes to build and maintain Unified CM environments by providing Unified Communications Manager configuration and troubleshooting consulting services that add maximum business value. Progent can assist with any aspect of CUCM setup and debugging in areas that include integrating Voice over IP phones and Video phones, reviewing dial plans, setting up SIP trunking and PSTN calling, installing ISR G2 routers with CUBE VoIP networking support, designing UCS server clustering systems for high availability, capacity planning, and integration with Microsoft Exchange and Skype for Business.

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    Progentís colocation center support services are designed for companies with hardware housed at IDCs or data center colocation hosting facilities and in need of timely on-site assistance at the colo facility as well as off-site support from Microsoft and Cisco Premier professionals. Progent offers a full array of Internet Data Centers and data center and colo consulting services including network topology evaluation, Windows and UNIX server integration and maintenance, troubleshooting for server and communications networking, design and deployment of zero-downtime systems, defining and implementing layered security structures, firewall configuration and support, configuring load balancing solutions, and creating high-availability server clustering configurations.

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    For large organizations, Progent can supplement in-house IT staffs by offering world-class background in deploying critical Microsoft and Cisco products. Progent's certified professionals can provide Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint expertise, and Microsoft SQL Server help. For the nationwide or worldwide enterprise with branches, Progent can perform as a seamless local extension of corporate network management. Progentís enterprise support services include corporate-wide security, remote branch office support, system design, Sarbanes Oxley compliance, project planning, and world-class service for multi-site network environments based on Enterprise Windows 2000. Progent can provide field engineers and specialists to assist with a site relocation or branch move, or a network designer to help with setting up or utilizing an Internet Data Center or co-location site.

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    Microsoft Small Business Server (SBS) is an affordable suite of essential servers that offers the basis for a feature-rich but easy-to-manage IT network. The inter-connectivity demands of the Microsoft .NET components included with Microsoft Small Business Server calls for a network consultant with real-world expertise and extensive knowledge in designing and implementing effective and comprehensive business technology solutions. Progent's Microsoft-certified consultants have extensive experience with the technologies built into SBS 2011 and SBS 2008. This expertise ensures you success in deploying, administering, and troubleshooting network solutions powered by the Microsoft SBS suite of servers and programs.

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    Progent's certified Windows Server 2019 consultants can assist your organization to plan and implement an efficient migration to Windows Server 2019 using existing deployment architecture or a cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 offers significant enhancements in scale, speed, ease of management, Hyper-V virtualization, cybersecurity, hybrid local/cloud integration, resilience, and Linux support.

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    Progent offers affordable online consulting to assist companies of any size to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can assist you with every phase of Amazon AWS integration including requirements analysis, preparedness evaluation, system design and review, pilot testing, configuration, administration, performance optimization, software license management, backup/restore solutions, and security and compliance.

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    Small to mid-sized businesses can now enjoy all the benefits of Operations Manager and in addition have fast access to Progentís Microsoft and Cisco Premier network support professionals. With Progent's affordably priced network service programs, small and midsize organizations can choose a basic Microsoft System Center Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing package. Progent supports Operations Manager to provide small company networks world-class reliability, protection, and performance.

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    Microsoft SQL Server 2008 offers powerful, standardized tools to computer experts as well as to network users, reducing the difficulty of designing, deploying, administering, and accessing enterprise information and analytical applications on platforms ranging from handheld devices to enterprise data networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2008 require a network consultant with hands-on experience and broad knowledge in designing and building information-based, comprehensive business technology solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work involving Microsoft technology, assures you success in planning, deploying and managing Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET environment.

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    Progent's ransomware consultants can assist you to evaluate your ransomware vulnerability, remotely monitor and guard your IT environment, help with negotiating a settlement with a threat actor, and rebuild a network victimized by a ransomware variant like Ryuk, Maze, Sodinokibi, DopplePaymer, Lockbit or Egregor.

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    Progent can assist your company to design and implement a smooth migration from a Solaris-powered information environment to a network powered by Microsoft Windows and suited for supporting Microsoft's powerful office productivity products, commercial applications, and software development tools. Progent's Solaris, Windows and Cisco consultants and application specialists can show you how to preserve your data and reduce productivity disruption by designing an efficient transition plan that protects your current assets in Solaris software and technology. UNIX-to-Windows transition consulting expertise available from Progent include analysis of current environment, migration planning and testing, Exchange migration expertise, data and application porting, and server and storage migration and economization.

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