Immediate Remote Troubleshooting for Edison New Jersey Information Networks
For organizations in Edison New Jersey, Progent provides online support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online support to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle challenging networking issues, as well as the services of CISA and CISSP-qualified security consultants to help with high-level security design and troubleshooting issues.
Progent's online technical support experts provide exceptional leverage because they possess the real-world experience and are equipped with the advanced technology necessary to solve most network problems quickly. Efficient support lowers immediate expenses because solutions use up minimal chargeable minutes. Online help also eliminates the cost of sending a consultant to your site. Your company benefits even more with indirect expenses by reducing or eliminating network outages and associated losses stemming from business disruption, upset clients, unproductive workers, and distracted management. Progent's advanced online technical support know-how is especially helpful in environments that rely on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be useful.
Progent's billing model for remote support is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced only for the services that you actually get. In contrast to many online support firms, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing avoid scenarios where fast fixes somehow turn into big invoices. Progent's skill at dealing with technical issues quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an array of optimized tools and field-tested methodologies which ensure the maximum level of effectiveness for remote engineering help and repair for computer networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's Technical Response Center to interface to your environment remotely without breaching network security.
Progent's powerful customer support database application stores comprehensive histories for all service that Progent's clients have been provided. Progent's team engineers have the benefit of the records of services delivered to each Progent customer by any consultant. This archive of issues and responses is stored as a quickly retrievable proprietary knowledge base that enables Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's advanced certifications and close associations with key technology companies including Cisco and Microsoft open up other vast support knowledge bases and permit fast access to vendors' in-house product engineers with the result that Progent's remote service experts can arrive at the best resolutions quickly.
Remote support offered by Progent to companies in Edison New Jersey include:
Certified MS Windows Support
Progent's Microsoft-expert online service professionals can provide computer system problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help you with a wide range of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of affordable desktop services to help you company to install, configure, repair, and administer workstations and notebooks based on Windows. Progent's PC desktop support services include providing Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the management of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for networking consultants, and validates a person's network technology skills at the expert level. CCIEs know how to handle even the most stubborn issues occurring in network planning, installation, maintenance, protection, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with workarounds or identifying program updates. CCIEs provide exceptional value since their depth of experience permits them to resolve problems quickly. In typical cases, less qualified consultants can struggle for hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can communicate with your network using state-of-the-art remote support tools to provide quick, secure, and affordable analysis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's popular selection of connectivity devices by delivering services such as:
CISM and CISSP Certified Network Security Specialists
Progent's accredited CISM and CISSP cybersecurity consultants offer a range of security solutions to enhance the immunity of your Windows, macOS and OS X, Linux, or UNIX network against attacks or help your company to recover rapidly after a damaging penetration. Security services offered by Progent include: comprehensive information security and compliance audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious assaults; installing firewalls; building secure techniques for remote and mobile access; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Progent can provide expert remote support to help companies of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that utilize on-premises resources along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for restoring applications and services quickly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and fixes and can produce reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide online consulting services to address a broad range of computer technologies such as system architecture, messaging solutions, network and operational security, plus UNIX and Windows integration. For server hardware economization and simplified management in networks that combine Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with transitioning from legacy systems to Windows or Linux-based environments. Progent's group-based approach to resolving technical issues enables fast escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and cuts service costs.
Important Linux variants for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to enable small and medium-size organizations to utilize the same advanced technology used by many of the world's top enterprises. Progent's ProSight suite of network monitoring and management services covers all key aspects of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the complete malware attack progression including filtering, detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, apps and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so all looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup/recovery environment that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special IT programs. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these special areas of information technology allows clients to complete critical initiatives within budget and on time. Progent's special online engineering solutions include:
How Your Edison Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Call Center support programs for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems.
Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the leading PSA tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center staff of experienced network professionals provides your computer users in Edison New Jersey instant contact with a large technical support group with years of experience delivering telephone-based help and online repair service for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center perception as a key enabler of business success, and Progent's goal is to solve rather than merely annotate technical problems.
- Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Experts Group provides online and in-depth consulting expertise and training in specific business application areas that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting, customization, and training for popular Microsoft applications including CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's expertise, customization, and education services, see Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver companies in Edison New Jersey online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to fit your environment so your network support is proactive and automated. By detecting emerging problems before they expand into full-scale emergencies, system monitoring can minimize inconvenient and costly information system failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks that support a mix of operating systems.
To contact Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Edison New Jersey, Progent's online computer support specialists are ready to provide professional and economical IT support whenever your company requires it. Long experience offering remote tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to repair computer problems quickly while eliminating the expense and lost productivity associated with on-site support visits.
Even if your Edison company relies on a local freelance consultant or employs a full time organization that can handle the majority of computer problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the experience to fix unexpected network emergencies or particularly tough integration problems.
Details of Progent's Remote Network Support for Edison New Jersey
Progent's online support, Internet-based repair, system security expertise, and system administration services offer offices in Edison New Jersey the greatest leverage for your support investment. Whether you require occasional telephone help and Internet-based network repair or full-time Help Desk services and network management, Progent's professionals can deliver your business world class IT support while allowing you to eliminate the expense and administration overhead of maintaining a full-service in-house IT organization. Key features of Progent's online help services include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Edison New Jersey and is also ideal for customers in geographic areas that lack technicians with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a wide selection of Microsoft support tools, technical databases, and on-going training.
- Per Minute Rates to Reduce Expenses
Progent offers online help on a per-minute basis, so you are billed only for the support you receive. Progent has no minimum charge for online service and asks for no monthly subscription fee for services delivered during regular business hours. This keeps you from paying big invoices for simple fixes.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco offers help from authorized professionals who have experience in designing, implementing, and managing networking solutions based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's core consulting offerings consist of system integration, Microsoft Exchange expertise, system security design, and shared Help Desk services. Progent's Experts group can provide world-class consulting expertise for critical application areas. Support offered by the Application Experts staff includes:
Dynamics GP Support and Programming
Microsoft Project and Project Online Expertise
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and SQL Server 2014 Software Development and Debugging
Oracle Project Management and Application Development
MySQL Project Management and Application Programming
Amazon MWS Software Integration
By offering a full service one-stop resource for network generalists and specialists, Progent is able to tailor timely, inexpensive, and thorough IT solutions that match the special needs of your business.
- Advanced Remote Connectivity Software
Protected online connectivity allows Progent's service professionals to observe exactly what your customers see. This makes it possible to produce fast fixes to issues that could otherwise require a costly personal service call. State-of-the-art online access tools and experienced technicians combine to allow Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in offsite support and automated network analysis.
- Support for Leading VPN Gateways
Progent supports safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24x7 Service for High System Availability
For businesses with line-of-business applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed specifically for budget-constrained organizations whose workers require immediate access to a Help Desk service with expert telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical experience, fine tuned remote support tools, and understanding of corporate IT enable offices to avoid the pitfalls of exclusive reliance on smaller service organizations, individual freelance service providers, or limited in-house resources.
Progent stands out by providing:
How Does My Business Begin Getting Remote Computer Support from Progent?
- Certified Expertise in Microsoft's Full Line of Server Platforms
Progent offers in-depth support for Microsoftís powerful server products with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Windows Server 2008 expertise, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2019 deployment, MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 management, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server maintenance.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site help per minute. Consequently, you pay only for delivered services. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and asks no monthly commitment for services delivered during normal business hours. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you won't be forced to permit minor problems to fester.
- Complete Records of Delivered Services
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or small support firms who provide scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation transmitted by every consultant to every client. The discipline of documenting and organizing support records results in more efficient service and avoids a variety of typical problems such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer round-the-clock remote tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By revealing possible issues before they cause downtime, system monitoring can keep your IT network from painful and expensive availability losses.
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.