For small businesses in Edison New Jersey, Progent offers help for information systems based on UNIX or Linux or for environments that feature a combination of UNIX and Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified engineers for challenging connectivity problems, as well as the assistance of CISSP and CISM-certified security engineers to help with high-level security design and business continuity preparedness.
Progent's remote support engineers represent excellent leverage due to the fact that they are equipped with the practical background and the advanced tools to resolve the majority of network issues rapidly. Efficient support reduces direct costs since solutions require fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization benefits even more with incidental expenses by minimizing or avoiding network downtime and associated costs stemming from business disruption, upset customers and vendors, idle workers, and distracted executives.
Progent's pricing policy for online help is designed to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you owe exclusively for the services that you actually get. Unlike many online service organizations, Progent requires no startup surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing save you from scenarios where speedy. minor repairs manage to end up as large bills. Progent's skill at handling problems quickly translates into your business saving cash.
Progent's Remote Service Technologies
Over the years, Progent has refined an arsenal of optimized technologies and proven methodologies that permit the maximum degree of effectiveness for remote help and troubleshooting for small company information systems. Progent provides secure VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to link to your environment without compromising corporate security.
Progent's highly evolved customer support reporting application maintains detailed records of all service that Progent's customers have received. Progent's team consultants have access to the details of support delivered to every customer by any Progent engineer. This history of trouble tickets and solutions is organized as a conveniently exploitable internal knowledge base that allows Progent's online technical experts to share their experiences with the whole team to ensure that the quality of Progent's support services grows daily. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft make available other massive support knowledge bases and allow quick access to vendors' in-house support staff with the result that Progent's remote service experts can come up with the most efficient solutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote support in Edison New Jersey or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT help, visit Immediate Urgent Support.
Remote Technical Services Offered Progent
Progent's online consulting professionals offer certified skills in an extensive array of products and technologies. This wide range of IT skills permits Progent's engineers to handle practically any emergency that may crop up in a small business network. Certifications held by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.
To provide assistance to clients with mixed-operating system environments, Progent also provides the services of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical services available from Progent to small businesses in Edison include:
Special Support Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services cover a wide spectrum of computer technology such as system architecture, messaging systems, network and operational security, UNIX/Linux and Windows integration, VMware technologies for server consolidation and easy management, and migration from legacy systems to the latest Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for solving network issues promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer urgent online assistance for diagnosing anomalies affecting UNIX/Linux systems based on popular versions of UNIX including:
Important Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure engineers, and indicates a consultant's network technology knowledge at the master level. CCIEs can handle the most difficult problems encountered in network design, integration, maintenance, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS network administration tools and developing alternate approaches or locating software updates. CCIEs offer exceptional value because their depth of experience allows them to resolve the most intractable problems rapidly. In typical cases, less seasoned consultants can struggle for hours or even days with identical tasks that a CCIE can fix in minutes.
Few service providers make CCIEs accessible to assist small and medium sized companies. Progent can provide fast phone contact with a CCIE so your company can get urgent assistance for serious network issues that are lowering business productivity but are not within the scope of your local computer maintenance personnel. Progent's CCIE consultants can tie into your network by means of sophisticated on-line support technology in order to perform efficient, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading family of infrastructure products such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network products.
Certified MS Windows Experts
Progent's Microsoft-certified remote service professionals offer computer system problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of consulting engineers who can assist you with a broad range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 deployment,
MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint 2019 design and integration, Microsoft Teams consulting, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of remote desktop support such as Windows 7 integration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Premier Network Security Specialists
Progent's certified CISM and CISSP network security engineers offer a range of system protection solutions to enhance the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against attacks or help you to clean up rapidly after a damaging penetration. Security solutions available from Progent cover in depth network security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; quick cleanup after malicious assaults; integrating firewalls; building secure techniques for off-site and mobile access; securing your messaging infrastructure from spam and DHA attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that combine physical resources as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent can provide the services of seasoned online consulting experts for special IT projects that small companies frequently need. Billing rates for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these important fields of information technology allows clients to execute major projects economically and on schedule. Progent's project-based online consulting services include:
How Your Edison New Jersey Company Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Help Desk Call Center service offerings for small organizations with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk support services are designed for small organizations who lack the money or time to build and maintain an internal Help Desk but who want fast response from an effective Call Center with proficient telephone assistance plus the available expertise to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the leading professional services automation (PSA) tool for handling service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Call Center or enhancing your current one, identifying or customizing Help Desk software products to handle the unique requirements of your company, or adding temporary phone support staff to reinforce your existing Help Desk Call Center team to handle demanding events like software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk staff of experienced network experts provides your clients in Edison New Jersey rapid assistance from an efficient support resource with years of experience delivering telephone-based help and online diagnostics for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center perception as a solid enabler of business efficiency, and Progent's policy is to resolve and not just record network problems.
Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting Team offers online professional consulting support and education in special application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, custom development, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, MS Word, and Microsoft Office Excel. To learn more information about Progent's expertise, custom programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Apple Mac experts can support the creative aspect of Macintosh systems by delivering phone-based consulting services and training in graphics, sound, and video. Progent's support professionals can provide expertise in a range of Apple Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common projects like capturing or digitizing audio or video or integrating an audio/video post production lab.
Online Network Monitoring Services
Progent can provide businesses in Edison New Jersey remote network monitoring support powered by MS System Center Operations Manager network monitoring, enhanced by Progent to accommodate your environment so your computer support is proactive rather than reactive. By anticipating possible issues before they grow into full-scale emergencies, automated monitoring can avoid disruptive and expensive network failures. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or environments that incorporate a mix of operating systems.
To contact Progent about urgent phone-based help with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services