UNIX, Linux, Sun Solaris, Mac OS X Remote Emergency Help for

For small and midsize companies located in Edison New Jersey, Progent provides technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (See Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the services of CISA and CISM-accredited security consultants to help with high-level security design and business continuity preparedness.

Progent's remote support engineers offer excellent value due to the fact that they have the real-world background and the sophisticated technology to solve the majority of network issues rapidly. Efficient support lowers immediate costs since service calls accumulate a smaller number of chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your office. Your company benefits even more with incidental expenses by reducing or avoiding system outages and associated losses due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives.

Progent's billing model for online support is designed to get the most out of your network support investment. Progent bills per minute for telephone-based assistance, so you are charged just for the services that you receive. In contrast to typical remote support organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing avoid scenarios where speedy. minor repairs manage to turn into substantial invoices. Progent's skill at dealing with technical issues quickly results in your business conserving money.

Progent's Online Support Tools
Over the years, Progent has fine tuned a collection of customized technologies and field-proven methodologies that permit the highest degree of effectiveness for online help and troubleshooting for small company information systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology allows the staff of Progent's Technical Response Center to interface to your computer system remotely without breaching corporate security.

Progent's highly evolved technical support reporting system maintains thorough records for all support that Progent's clients have been provided. Progent's staff consultants have access to the details of assistance delivered to every customer by any Progent consultant. This database of issues and resolutions is stored as a readily retrievable support database that enables Progent's online support professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and working associations with major vendors including Cisco and Microsoft make available additional massive technical databases and permit priority access to manufacturers' in-house support staff with the result that Progent's remote consulting experts can arrive at the best resolutions quickly.

Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Edison New Jersey or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Urgent Support.

Remote Technical Services Offered Progent
Progent's remote consulting experts possess certified skills in an extensive array of products and technologies. This wide range of technical skills permits Progent's engineers to handle almost any crisis likely to occur in a small business information system. Certificates held by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.

To support clients with multi-platform environments, Progent also offers the services of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP engineers.

Remote technical support services provided by Progent to small businesses in Edison include:

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services address a wide spectrum of information technology such as network architecture, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware consolidation and easy management, and migration from older systems to current Microsoft Windows or Linux-powered solutions. Progent's group-based approach to resolving technical problems promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts service costs.

  Progent's UNIX and Linux consultants can provide emergency remote help for diagnosing problems within UNIX, Linux, or Solaris systems based on leading versions of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX
  • BSD
  • SCO UNIX
  • SGI/Irix
  Important Linux variants for which Progent offers expert support include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
  The Cisco CCIE certification is the premier accreditation for networking consultants, and validates a consultant's technical skills at the master level. Cisco CCIEs can handle even the most difficult challenges occurring in network planning, deployment, administration, security, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS network administration utilities and developing alternate approaches or locating program updates. CCIEs represent an excellent value because their deep experience permits them to solve even the most intractable problems rapidly. In many instances, less qualified engineers can struggle for hours or days with identical tasks that a CCIE can resolve in a few minutes. Few support firms make Cisco CCIEs accessible to assist small and mid-size companies. Progent offers fast phone access to a CCIE so your company can receive immediate assistance for severe network problems that are hurting worker efficiency but are outside the comfort zone of your regular computer maintenance personnel. Progent's Cisco CCIE support experts can interface to your network using state-of-the-art on-line troubleshooting technology to provide fast, safe, and affordable analysis and repair. Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's market leading family of infrastructure products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network technology.

• Certified MS Windows Experts
  Progent's Microsoft-expert online service engineers can provide computer system repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help your company with a broad range of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2019 Server planning and configuration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 management, SharePoint Server 2016 migration consulting services, SharePoint Server 2019 design and integration, Microsoft Teams configuration help, Skype for Business planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition can deliver a full array of remote desktop services such as Windows 7 migration support, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and automating desktop configuration.

• CISSP and ISSAP Premier Network Security Specialists
  Progent's certified CISSP and ISSAP network security engineers offer a range of security solutions that can enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or help your company to clean up quickly after a damaging breach. Security services offered by Progent include: thorough security audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recovery from malicious assaults; installing firewalls; establishing secure mechanisms for off-site and mobile connectivity; defending your messaging system from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced online consulting services to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine local resources as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud integration services such as Microsoft 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background providing high-level consulting support online, and Progent can make sure you complete your cloud integration projects quickly and affordably.

• Help Desk Expertise
  Progent's Call Center service options for small organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Call Center support services are a convenient solution for small businesses who don't have the budget to assemble and manage an internal Help Desk Call Center but who want fast communication with an effective Call Center with professional phone support as well as the in-depth expertise to escalate the most challenging problems to advanced engineers.

  Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA platform for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.

  Progent's Help Desk Call Center consulting services can guide you in establishing an efficient new Call Center or enhancing your current one, identifying or customizing Help Desk application software to handle the special demands of your corporation, or adding occasional online staff to supplement your existing Help Desk Call Center team to deal with demanding scenarios such as software transitions, major upgrades, or rolling out new business software.

  Progent's Help Desk team of experienced network professionals offers your computer users in Edison New Jersey fast assistance from a dependable support resource with substantial background delivering phone help and online repair service for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center perception as a solid driver of business performance, and Progent's goal is to resolve rather than simply record network problems.

• Business Applications Support: Education, Development, and Integration
  Progent's Applications Experts Team provides phone-based advanced engineering expertise and education in specific business application fields including ERP, MRP, custom financial systems, and CRM. Progent also offers consulting, programming, and education for Microsoft applications such as CRM, MS Office Project, Microsoft Word, and MS Office Excel. To learn more concerning Progent's expertise, customization, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

  Progent's Apple Mac experts can support the creative components of Apple Mac environments by providing phone-based consulting support and education in imaging, sound, and motion video. Progent's support professionals offer help in a range of Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific procedures like capturing or digitizing audio/video or building an audio/video post production studio.

  Online Network and Server Monitoring Support
  Progent offers companies in Edison New Jersey remote network and server monitoring services based on Microsoft Operations Manager network monitoring, adapted by Progent for your environment so your computer support is proactive and automated. By anticipating potential issues before they expand into crashes, automated monitoring can head off disruptive and costly information system crises. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks powered by a variety of OS platforms.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.