For small and midsize companies located in Edison or anywhere in New Jersey, Progent offers technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Windows technology. Progent has provided remote support to companies in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging connectivity problems, as well as the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and disaster recovery preparedness.
Progent's online support services represent exceptional value because they are equipped with the real-world background and the advanced technology to solve the majority of information system problems rapidly. This reduces immediate costs because solutions require a smaller number of chargeable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your organization benefits even more with indirect expenses by minimizing or eliminating network downtime and related losses due to business disruption, upset clients, unproductive workers, and distracted management.
Progent's billing model for online help is designed to get the most out of your network support investment. Progent bills by the minute for phone assistance, so you are invoiced only for the support that you receive. In contrast to typical online support organizations, Progent imposes no initialization charge or minimum job duration. Progent's per-minute billing unit and clean model for billing eliminate scenarios where fast fixes manage to end up as substantial tabs. Progent's penchant for disposing of technical issues efficiently results in your company saving cash.
Progent's Online Support Tools
Over time, Progent has fine tuned a collection of customized technologies and field-proven methodologies that ensure the highest level of efficiency for remote technical support and troubleshooting for small company information systems. Progent offers safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to access your system remotely without violating system security.
Progent's proprietary technical support reporting application stores comprehensive records describing all support that Progent's customers have received. Progent's team service personnel have access to the history of services delivered to each client by every consultant. This database of anomalies and repairs is structured as a quickly accessible internal database that allows Progent's remote technical professionals to share their knowledge company-wide to make sure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with key industry leaders including Cisco and Microsoft make available other vast technical support databases and permit priority response from vendors' in-house engineering staff so Progent's online consulting specialists can arrive at the most efficient resolutions promptly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Edison or anywhere in New Jersey or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network support, visit Immediate Urgent Support.
Online Support Services Offered Progent
Progent's online network support experts possess advanced credentials in an extensive set of products and technologies. This breadth of capability enables Progent's engineers to tackle practically any crisis that may occur in a small business network. Certifications earned by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To support clients with mixed-platform environments, Progent also offers the services of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Online support provided by Progent to small businesses in Edison and anywhere in the state of New Jersey include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services cover a wide spectrum of computer technology including network architecture, email solutions, network and process security, UNIX and Windows integration, virtual server technologies for server economization and simplified management, and migration from older systems to the latest MS Windows or Linux environments. Progent's group-oriented methodology for solving technical problems promotes fast escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can offer emergency remote assistance for diagnosing problems within UNIX/Linux networks powered by popular versions of UNIX including:
Important Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE certification is the highest accreditation for network infrastructure consultants, and validates a person's networking knowledge at the expert level. Cisco qualified CCIEs can handle even the most intractable issues surrounding network infrastructure planning, deployment, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network management utilities and developing alternate approaches or locating program updates. Cisco CCIEs offer exceptional value because their broad expertise allows them to find solutions for even the most complex problems rapidly. In common instances, less qualified service providers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes.
Few consulting organizations make Cisco CCIEs available to help small and medium sized companies. Progent can provide fast phone contact with a Cisco CCIE so your company can get urgent support for complex network issues that are lowering business efficiency but are outside the scope of your local computer service group or consultant. Progent's Cisco CCIE support experts can connect to your computer system by means of advanced on-line troubleshooting tools to perform fast, secure, and affordable diagnosis and remediation.
Progent's CCIEs can provide expertise in the complete line of Cisco's popular family of networking appliances including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network solutions.
Authorized Windows Experts
Progent's Microsoft-premier remote support experts can provide network repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can help you with a broad range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint 2019 design and integration,
Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of online PC desktop support services including Microsoft Windows 7 migration, moving to 64-bit workstation software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier System Security Professionals
Progent's accredited CISSP and ISSAP network security consultants can provide a variety of security solutions to bolster the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against attacks or assist your business to recover rapidly following a serious penetration. Security consulting services available from Progent cover thorough network security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm assaults; integrating firewalls; building secure mechanisms for off-site and mobile access; securing your email system from viruses, spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting support to help businesses of any size connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that combine local IT assets along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent offers the skills of world-class remote consulting professionals for contract IT projects that small companies frequently request. Progent's rates for ongoing consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables clients to complete critical initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your Edison Company Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Help Desk support programs for small businesses with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk services are a convenient solution for small companies who lack the resources to create an internal Help Desk Call Center but who need quick response from a reliable Help Desk with proficient telephone support as well as the available expertise to escalate the most challenging problems to advanced consultants.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can support you in building an efficient new Help Desk Call Center or improving your existing organization, identifying or customizing Help Desk application software to address the unique requirements of your business, or providing occasional online personnel to supplement your in-house Help Desk Call Center resources during high-demand events like software transitions, mass upgrades, or installing new business software.
Progent's Help Desk staff of experienced network consultants gives your computer users in Edison or anywhere in the state of New Jersey rapid contact with a large network service resource with substantial background providing phone help and remote troubleshooting for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Call Center perception as a solid driver of business success, and Progent's target is to solve instead of simply track network issues.
Business Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts Team provides remote and in-depth engineering support and training in key business application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Word, and Microsoft Excel. For additional information concerning Progent's consulting, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac experts can support the creative elements of Apple Mac computing by offering phone-based help support and training in graphics, sound, and video. Progent's consultants can provide help in a variety of Macintosh programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common projects like scanning or digitizing audio/video or configuring an audio/video production studio.
Remote Network Monitoring Support
Progent offers companies in Edison, or anywhere in the state of New Jersey, remote computer system monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to fit your business so your computer support is proactive rather than reactive. By anticipating emerging problems before they evolve into downtime, automated monitoring can minimize disruptive and expensive service failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems based on multiple operating systems.
To get in touch with Progent about urgent phone-based support with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services