For small and midsize companies located in Edison New Jersey, Progent provides technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (See Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the services of CISA and CISM-accredited security consultants to help with high-level security design and business continuity preparedness.
Progent's remote support engineers offer excellent value due to the fact that they have the real-world background and the sophisticated technology to solve the majority of network issues rapidly. Efficient support lowers immediate costs since service calls accumulate a smaller number of chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your office. Your company benefits even more with incidental expenses by reducing or avoiding system outages and associated losses due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives.
Progent's billing model for online support is designed to get the most out of your network support investment. Progent bills per minute for telephone-based assistance, so you are charged just for the services that you receive. In contrast to typical remote support organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing avoid scenarios where speedy. minor repairs manage to turn into substantial invoices. Progent's skill at dealing with technical issues quickly results in your business conserving money.
Progent's Online Support Tools
Over the years, Progent has fine tuned a collection of customized technologies and field-proven methodologies that permit the highest degree of effectiveness for online help and troubleshooting for small company information systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology allows the staff of Progent's Technical Response Center to interface to your computer system remotely without breaching corporate security.
Progent's highly evolved technical support reporting system maintains thorough records for all support that Progent's clients have been provided. Progent's staff consultants have access to the details of assistance delivered to every customer by any Progent consultant. This database of issues and resolutions is stored as a readily retrievable support database that enables Progent's online support professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and working associations with major vendors including Cisco and Microsoft make available additional massive technical databases and permit priority access to manufacturers' in-house support staff with the result that Progent's remote consulting experts can arrive at the best resolutions quickly.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Edison New Jersey or to find out additional information about Progent's online support options, contact Progent at
Remote Technical Services Offered Progent
Progent's remote consulting experts possess certified skills in an extensive array of products and technologies. This wide range of technical skills permits Progent's engineers to handle almost any crisis likely to occur in a small business information system. Certificates held by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.
To support clients with multi-platform environments, Progent also offers the services of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Remote technical support services provided by Progent to small businesses in Edison include:
Progent's UNIX and Linux consultants can provide emergency remote help for diagnosing problems within UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
Progent in addition can deliver a full array of remote desktop services such as Windows 7 migration support, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and automating desktop configuration.
Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA platform for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in establishing an efficient new Call Center or enhancing your current one, identifying or customizing Help Desk application software to handle the special demands of your corporation, or adding occasional online staff to supplement your existing Help Desk Call Center team to deal with demanding scenarios such as software transitions, major upgrades, or rolling out new business software.
Progent's Help Desk team of experienced network professionals offers your computer users in Edison New Jersey fast assistance from a dependable support resource with substantial background delivering phone help and online repair service for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center perception as a solid driver of business performance, and Progent's goal is to resolve rather than simply record network problems.
Progent's Apple Mac experts can support the creative components of Apple Mac environments by providing phone-based consulting support and education in imaging, sound, and motion video. Progent's support professionals offer help in a range of Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific procedures like capturing or digitizing audio/video or building an audio/video post production studio.
Online Network and Server Monitoring Support
Progent offers companies in Edison New Jersey remote network and server monitoring services based on Microsoft Operations Manager network monitoring, adapted by Progent for your environment so your computer support is proactive and automated. By anticipating potential issues before they expand into crashes, automated monitoring can head off disruptive and costly information system crises. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks powered by a variety of OS platforms.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
|Brooklyn||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
|(917) 781-0096||Brooklyn Network Support Services|
|Edison||3001 Woodbridge Avenue
Edison, NJ 08837
|(973) 939-0035||Edison Network Support Services|
|Jersey City||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
|(201) 839-3400||Jersey City Network Support Services|
|Lower Manhattan||30 Broad St, 23rd Floor
New York City, NY 10004
|(646) 969-5696||Lower Manhattan Network Support Services|
|Midtown Manhattan||420 Lexington Ave
New York City, NY 10170
|(646) 727-4666||Midtown Manhattan Network Support Services|
|Newark||146-B Ferry Street
Newark, NJ 07105
|(862) 373-1253||Newark Network Support Services|
|Parsippany||181 New Road, Suite 304
Parsippany, NJ 07054
|(973) 939-0009||Parsippany Network Support Services|
|Saddle Brook||Park 80 West
Saddle Brook, NJ 07663
|(562) 583-3336||Saddle Brook Network Support Services|
|Uniondale||405 RXR Plaza
Uniondale, NY 11556
|(224) 534-2088||Uniondale Network Support Services|
|Yonkers||73 Market Street, 3rd Floor
Yonkers, NY 10710
|(914) 662-8006||Yonkers Network Support Services|