UNIX and Linux Phone-based Emergency Help for

For small and midsize businesses located in Edison New Jersey, Progent provides technical support for computer systems based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has delivered remote support to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, plus the services of CISA and CISM-accredited security engineers to handle advanced security design and business continuity planning.

Progent's online technical support engineers offer excellent leverage because they have the practical experience and the advanced tools to solve the majority of information system issues rapidly. This reduces direct expenses since solutions take up fewer chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your office. Your organization benefits even more in incidental costs by minimizing or avoiding network downtime and associated costs due to business discontinuity, disgruntled clients, unproductive employees, and distracted executives.

Progent's billing policy for remote support is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced only for the support that you actually get. In contrast to many remote service firms, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and clean policy for pricing do away with scenarios where quick repairs somehow turn into major invoices. Progent's penchant for solving technical issues quickly results in your company spending less cash.

Progent's Remote Support Technologies
Over the years, Progent has fine tuned an arsenal of customized technologies and field-proven processes that ensure the maximum degree of efficiency for remote technical support and repair for small and midsize business IT systems. Progent provides protected VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access permits the engineers of Progent's online support team to link to your computer system without compromising system security.

Progent's advanced customer support database system maintains detailed histories for the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the details of assistance delivered to each Progent client by every Progent engineer. This archive of trouble tickets and solutions is organized as a quickly searchable proprietary knowledge base that allows Progent's online support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's high-level certifications and close associations with key vendors including Cisco and Microsoft permit access to other vast support knowledge bases and allow fast access to manufacturers' in-house engineering staff with the result that Progent's online consulting experts can arrive at optimal solutions promptly.

Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's remote support in Edison New Jersey or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT support, visit Immediate Emergency Support.

Remote Network Support Services Available from Progent
Progent's phone-based support experts possess credentials in an extensive set of technologies. This broad range of capability permits Progent's engineers to resolve practically any problem likely to take place in a small business network. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.

To support clients with multi-platform environments, Progent also provides the support of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP engineers.

Online support available from Progent to clients in Edison include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a broad spectrum of computer technology including system infrastructure, email systems, network and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server economization and simplified administration, and migration from legacy systems to the latest Windows or Linux-based environments. Progent's team-based methodology for solving network problems promotes quick escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service expense.

  Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for troubleshooting problems within UNIX/Linux systems based on leading derivatives of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX
  Important Linux versions for which Progent offers expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
  The Cisco CCIE credential is the premier recognition for networking professionals, and indicates an individual's networking skills at the master level. Cisco CCIEs can deal with the most stubborn problems occurring in network planning, integration, management, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration utilities and developing workarounds or identifying software patches. Cisco qualified CCIEs provide excellent value since their broad experience enables them to resolve the most difficult problems quickly. In many instances, less experienced consultants can struggle for many hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes. Few service firms make Cisco CCIEs available to help small and mid-size companies. Progent offers quick phone access to a CCIE so your company can get urgent support for severe network infrastructure problems that are hurting worker efficiency but are beyond the experience of your regular IT support group or consultant. Progent's Cisco-qualified CCIE engineers can interface to your network by means of state-of-the-art remote troubleshooting technology in order to perform fast, secure, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's popular family of networking products including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, as well as VPN technology.

• Certified Windows Experts
  Progent's Microsoft-certified online service engineers offer computer system repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of consulting professionals who can assist your company with a broad variety of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2019 deployment, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid deployment consulting, SharePoint Server 2019 design and integration, Microsoft Teams integration, Skype for Business Server planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition can deliver a full array of remote desktop support services such as Windows 7 migration help, moving to 64-bit workstation software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.

• CISSP, ISSAP, and CISM Premier Network Security Experts
  Progent's accredited CISM and CISSP security engineers can provide a range of security solutions to improve the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or assist you to recuperate quickly following a serious breach. Security services available from Progent include: thorough network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; quick recuperation from malicious assaults; integrating firewalls; designing secure techniques for remote and mobile connectivity; protecting your email system against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced remote consulting support to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Microsoft 365 integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.

• Help Desk Call Center Expertise
  Progent's Help Desk Call Center programs for small and midsize companies with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Call Center support services are well suited for small businesses who don't have the resources to build and maintain an in-house Call Center but who require quick communication with an efficient Help Desk with professional phone assistance plus the technical depth to escalate complex problems to advanced engineers.

  Progent's Co-managed Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the leading professional services automation platform for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.

  Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Call Center or improving your current organization, evaluating or customizing Call Center application software to meet the particular requirements of your company, or adding occasional phone support personnel to reinforce your existing Help Desk Call Center resources to handle high-demand events like software transitions, major updates, or installing brand new applications.

  Progent's Call Center team of experienced information technology professionals provides your clients in Edison New Jersey fast access to a reliable support resource with substantial background delivering telephone-based consulting and remote diagnostics for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center recognition as a key enabler of business efficiency, and Progent's aim is to solve and not just document network problems.

• Business Applications Services: Training, Customization, and Integration
  Progent's Applications Experts Group offers online advanced engineering support and education in special application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for Microsoft business applications such as CRM, Microsoft Project, Word, and Office Excel. For more about Progent's consulting, customization, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

  Progent's Apple Mac professionals can promote the imaginative aspect of Mac computing by providing phone-based help services and training in graphics, sound, and motion video. Progent's support professionals offer help in a range of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special procedures like scanning or digitizing audio or video or configuring an audio/video post production studio.

  Remote Network and Server Monitoring Support
  Progent can provide companies in Edison New Jersey remote network monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so your computer maintenance is proactive rather than reactive. By exposing potential problems before they cause downtime, system monitoring can ward off disruptive and expensive information system failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks that support a mix of platforms.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.