For small companies located in Edison or anywhere in the state of New Jersey, Progent provides support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft platforms. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE engineers for complex connectivity issues, as well as the assistance of CISSP-accredited security consultants to handle advanced security design and disaster recovery planning.
Progent's online technical support services offer excellent leverage because they are equipped with the real-world experience and the advanced technology to resolve most network issues rapidly. This reduces immediate costs because solutions accumulate fewer billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your organization benefits additionally in indirect expenses by reducing or avoiding system downtime and related costs due to business disruption, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's billing policy for remote help is structured to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you are billed just for the support that you receive. Unlike typical online service firms, Progent asks for no startup charge or minimum fees. Progent's per-minute billing unit and simple policy for billing eliminate situations where speedy. minor fixes manage to turn into big tabs. Progent's penchant for dealing with technical issues quickly translates into your business conserving money.
Progent's Online Technical Support Tools
Over the years, Progent has fine tuned a collection of optimized tools and field-tested methodologies which permit the highest degree of effectiveness for remote engineering help and repair for small and midsize business IT networks. Progent offers safe Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity allows the consultants of Progent's online support team to interface to your environment remotely without violating corporate security.
Progent's proprietary service database application keeps extensive histories for all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of assistance provided to each Progent customer by every consultant. This archive of anomalies and repairs is structured as a readily exploitable internal database that permits Progent's online technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and working relationships with key industry leaders including Cisco and Microsoft make available additional massive support knowledge bases and allow fast response from vendors' in-house engineering staff so Progent's remote service experts are able to find optimal solutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Edison or anywhere in New Jersey or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.
Online Technical Services Offered Progent
Progent's remote consulting professionals offer advanced credentials in a comprehensive set of technologies. This broad scope of capability enables Progent's consultants to address virtually any emergency likely to crop up in a small or midsize business network. Credentials held by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, and Design Professional.
To provide assistance to customers with multi-OS environments, Progent also provides access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Remote technical support services available from Progent to small businesses in Edison and throughout the state of New Jersey include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services address a broad array of information technology including system infrastructure, messaging solutions, network and operational security, UNIX and Windows integration, virtual server technologies for server economization and simplified administration, and migration from older applications to the latest MS Windows or Linux-based environments. Progent's group-oriented approach to resolving network problems promotes quick escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can offer emergency remote help for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure consultants, and validates a person's networking skills at the expert level. Cisco CCIEs know how to resolve even the most difficult issues associated with network planning, installation, management, protection, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network administration utilities and developing alternate approaches or locating program updates. CCIEs provide excellent cost-effectiveness since their depth of experience allows them to find solutions for the most difficult problems rapidly. In common instances, less qualified consultants can struggle for many hours or even days with the same problems that a CCIE can resolve in minutes.
Few support providers make Cisco-qualified CCIEs available to assist small and medium sized companies. Progent offers fast phone contact with a Cisco authorized CCIE so your company can get timely assistance for severe network problems that are lowering business efficiency but are not within the scope of your local IT service resources. Progent's CCIE support experts can communicate with your network via state-of-the-art remote support tools to provide quick, secure, and economical diagnosis and remediation.
Progent's CCIEs can provide assistance with the entire range of Cisco's top-selling selection of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network products.
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online service professionals can deliver computer system repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help your company with a wide range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and integration,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of remote desktop support such as Microsoft Windows 7 integration, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified System Security Professionals
Progent's certified CISSP, ISSAP, and CISM security consultants offer a range of system protection services to bolster the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or assist you to recuperate quickly after a damaging penetration. Security consulting services available from Progent include: thorough security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast cleanup after malicious assaults; installing firewalls; establishing secure mechanisms for off-site and mobile access; securing your email infrastructure against spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine physical resources along with cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the services of seasoned online consulting experts for contract IT projects that small businesses frequently request. Progent's rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these important areas of information technology allows clients to complete critical projects within budget and on schedule. Progent's special remote engineering services include:
How Your Edison Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk support programs for small businesses with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are intended for smaller companies who don't have the resources to assemble and manage an internal Call Center but who want fast response from an efficient Call Center with proficient telephone support as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the leading PSA platform for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk consulting services can assist you in creating an efficient new Help Desk or revamping your existing one, evaluating or modifying Help Desk application software to handle the special requirements of your company, or adding occasional online staff to reinforce your existing Help Desk Call Center team during high-demand events like software migrations, mass updates, or installing new business software.
Progent's Help Desk staff of veteran network professionals offers your workers in Edison or anywhere in the state of New Jersey quick communication with an efficient technical support group with substantial experience offering telephone-based consulting and online repair service for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center recognition as a significant driver of company performance, and Progent's policy is to resolve rather than simply track IT problems.
Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts staff provides online professional consulting support and training in specific business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for Microsoft applications such as CRM, Microsoft Office Project, MS Word, and Office Excel. To read more concerning Progent's consulting, programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac consultants can promote the artistic aspect of Apple Mac systems by delivering phone-based consulting services and education in graphics, audio, and video. Progent's support professionals offer expertise in a large selection of Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common projects such as capturing or digitizing audio/video or putting together an audio/video production studio.
Remote Network and Server Monitoring Support
Progent offers businesses in Edison, or anywhere in the state of New Jersey, remote network monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your business so that your computer maintenance is proactive and automated. By uncovering possible trouble spots before they evolve into network outages, remote monitoring can ward off inconvenient and costly information system failures. Progent can also assist with network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or systems based on a mix of platforms.
To get in touch with Progent about urgent online assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
||New York Network Support Services
||30 Broad St
New York, New York 10004
||New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
||Uniondale Network Support Services
||317 George Street, 3rd Floor
New Brunswick, New Jersey 08901
||Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
||Newark, NJ Network Support Services
||181 New Road, Suite 304
Parsippany, New Jersey 07054
||Parsippany, NJ Network Support Services
||2 University Plaza, Suite 100
Hackensack, New Jersey 07601
||Saddle Brook, NJ Network Support Services
||1735 Market Street, Suite 3750
Philadelphia, Pennsylvania 19103
||Philadelphia, PA Network Support Services
||243 Tresser Boulevard, Penthouse
Stamford, Connecticut 06901
||Stamford, CT Network Support Services