For small companies located in Edison New Jersey, Progent provides support for information systems based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote support to companies in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex connectivity issues, as well as the assistance of CISSP and CISM-certified security engineers to handle high-level security design and business continuity preparedness.
Progent's remote support engineers represent excellent leverage due to the fact that they are equipped with the practical experience and the advanced tools to resolve most network problems rapidly. Efficient support lowers direct costs because service calls take up a smaller number of billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally in indirect costs by minimizing or avoiding system outages and related losses due to business disruption, disgruntled clients, idle employees, and distracted management.
Progent's pricing policy for online help is structured to maximize the impact of your IT service dollar. Progent bills by the minute for phone consulting, so you pay only for the services that you actually get. Unlike many online support firms, Progent asks for no service activation charge or minimum payments. Progent's per-minute billing unit and simple model for pricing prevent situations where quick repairs manage to turn into substantial tabs. Progent's skill at dealing with problems quickly results in your company spending less money.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned an arsenal of customized tools and proven methodologies which promote the maximum degree of efficiency for online consulting and troubleshooting for small company IT systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access enables the staff of Progent's remote service group to communicate with your computer system without violating system security.
Progent's advanced customer support reporting system keeps thorough histories of the service that Progent's customers have been provided. Progent's team engineers have the benefit of the history of assistance provided to every Progent client by any engineer. This archive of trouble tickets and repairs is stored as an easily searchable support knowledge base that allows Progent's remote technical engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit quick response from vendors' in-house product engineers so Progent's online consulting experts can find the best solutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote support in Edison New Jersey or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network support, go to Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's phone-based support professionals offer credentials in an extensive set of disciplines. This breadth of IT skills allows Progent's consultants to address practically any emergency likely to take place in a small business information system. Certifications earned by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, and Design Associate.
To support clients with multi-OS environments, Progent also provides the support of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Remote support available from Progent to clients in Edison include:
Special Support Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a wide spectrum of computer technology such as network infrastructure, email systems, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server economization and simplified management, and migration from legacy systems to the latest MS Windows or Linux-based solutions. Progent's team-based approach to resolving network issues enables quick escalation, when required, to engineers with appropriate expertise to handle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can offer urgent remote help for troubleshooting anomalies within UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for networking engineers, and indicates an individual's networking skills at the master level. CCIEs know how to handle even the most intractable issues associated with network planning, installation, maintenance, protection, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration tools and developing workarounds or locating program patches. Cisco qualified CCIEs are an excellent value since their broad experience permits them to solve the most intractable problems quickly. In many cases, less seasoned service providers can wrestle for many hours or even days with identical problems that a Cisco CCIE can resolve in a few minutes.
Few consulting providers make CCIEs available to support small and medium sized companies. Progent offers fast telephone contact with a Cisco authorized CCIE so your company can get timely support for complex network infrastructure problems that are crippling business productivity but are beyond the scope of your ordinary computer maintenance group or consultant. Progent's Cisco-qualified CCIE support experts can tie into your computer system via sophisticated remote support tools in order to provide fast, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's top-selling selection of infrastructure appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Authorized MS Windows Experts
Progent's Microsoft-expert remote support experts can provide computer system problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist your company with a wide range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2019 deployment,
MS Exchange 2016 migration, Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint 2019 design and configuration, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server upgrade, Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of online PC desktop support services such as Windows 7 migration, moving to 64-bit workstation applications, configuring Office 2010, and automating workstation deployment.
CISSP and ISSAP Premier Network Security Engineers
Progent's certified CISM and CISSP security consultants offer a range of security services that can improve the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your company to clean up quickly following a serious breach. Security support services available from Progent cover in depth security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; fast recuperation from malicious attacks; configuring firewalls; building secure techniques for remote and mobile access; guarding your messaging infrastructure from spam and DHA attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting services to help companies of all sizes integrate their networks with popular public clouds such as Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration support services that include Microsoft 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent offers the skills of world-class online consulting professionals for contract projects that small businesses frequently request. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows clients to execute critical initiatives within budget and on time. Progent's special online engineering solutions include:
How Your Edison New Jersey Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Call Center services are a convenient solution for smaller businesses who don't have the resources to create an internal Help Desk Call Center but who require quick access to an effective Call Center with professional telephone support plus the in-depth expertise to escalate the most challenging problems to advanced consultants.
Progentís shared Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the leading PSA platform for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center consulting support can support you in establishing an efficient new Help Desk or improving your established one, identifying or customizing Call Center software to meet the special needs of your corporation, or adding occasional phone support personnel to supplement your existing Help Desk team to deal with unusually busy events such as software migrations, mass upgrades, or installing new business software.
Progent's Help Desk Call Center staff of experienced information technology experts gives your customers in Edison New Jersey immediate assistance from a reliable network service group with substantial background delivering telephone-based help and remote repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center perception as a significant driver of company success, and Progent's aim is to resolve and not simply annotate technical problems.
Applications Services: Education, Customization, and Integration
Progent's Applications Consulting staff can supply remote professional engineering support and education in specific application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft Word, and Excel. For more information about Progent's consulting, programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac consultants can promote the creative components of Mac computing by offering remote help services and education in graphics, sound, and motion video. Progent's consultants offer assistance in a large selection of Macintosh applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special procedures such as scanning or digitizing audio/video or integrating an audio/video production lab.
Remote Network Monitoring Support
Progent offers businesses in Edison New Jersey remote network monitoring services based on Microsoft Operations Manager network monitoring, enhanced by Progent to accommodate your environment so that your IT maintenance is proactive and automated. By exposing looming trouble spots before they expand into network outages, remote monitoring can ward off inconvenient and costly information system failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks that incorporate a mix of operating systems.
To contact Progent about urgent phone-based help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services