For small and midsize companies in Edison or anywhere in the state of New Jersey, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle high-level security architecture and disaster recovery preparedness.
Progent's remote support engineers offer excellent value due to the fact that they are equipped with the practical experience and the sophisticated technology to resolve the majority of network problems quickly. Efficient support lowers immediate costs since solutions take up a smaller number of chargeable minutes. Remote help also avoids the cost of sending a consultant to your location. Your company benefits additionally in indirect expenses by reducing or avoiding system outages and related losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's pricing model for remote help is structured to maximize the impact of your IT service investment. Progent charges by the minute for telephone-based consulting, so you owe only for the support that you receive. Unlike many remote service firms, Progent requires no initialization charge or minimum payments. Progent's one-minute billing unit and simple policy for billing avoid situations where speedy. minor solutions manage to end up as major bills. Progent's penchant for solving technical issues efficiently translates into your business conserving cash.
Progent's Online Support Tools
Through years of experience, Progent has fine tuned a collection of optimized tools and field-proven methodologies that promote the highest level of effectiveness for online consulting and troubleshooting for small business computer systems. Progent provides protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology allows the engineers of Progent's Technical Response Center to communicate with your system without breaching corporate security.
Progent's sophisticated customer support reporting application stores detailed histories for the support that Progent's clients have received. Progent's authorized consultants have the benefit of the records of all help provided to each customer by any engineer. This database of problems and repairs is organized as a quickly retrievable internal database that permits Progent's online support professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and working associations with key technology companies including Cisco and Microsoft permit access to additional extensive support databases and permit fast access to manufacturers' in-house product engineers so Progent's online service experts are able to determine the most efficient solutions in the least time.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's remote services in Edison or anywhere in New Jersey or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT help, go to Immediate Urgent Support.
Phone-based Technical Services Offered Progent
Progent's remote consulting engineers offer credentials in a comprehensive set of products and technologies. This broad range of IT skills enables Progent's engineers to address practically any crisis likely to take place in a small company information system. Certifications held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To support clients with multi-OS environments, Progent also offers the skills of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based support available from Progent to companies in Edison and throughout the state of New Jersey include:
Special Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a broad array of computer technology such as network architecture, email systems, system and process security, UNIX/Linux and Windows integration, VMware products for server economization and simplified management, and transitioning from legacy applications to the latest Microsoft Windows or Linux-powered solutions. Progent's group-based approach to resolving technical issues promotes fast escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based help for diagnosing problems within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Major Linux variants for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure professionals, and indicates a person's networking knowledge at the master level. CCIEs know how to deal with even the most stubborn issues encountered in network design, integration, management, protection, and problem solving. CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network management tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs offer excellent value because their broad expertise enables them to find solutions for even the most intractable problems rapidly. In common instances, less experienced consultants can wrestle for hours or days with the same tasks that a CCIE can dispose of in a few minutes.
Few service organizations make CCIEs available to help small and mid-size companies. Progent offers fast phone contact with a CCIE so your company can receive urgent help for serious network issues that are crippling worker productivity but are not within the scope of your regular network service providers. Progent's CCIE support experts can connect to your environment using advanced on-line troubleshooting technology in order to provide efficient, safe, and economical diagnosis and remediation.
Progent's CCIEs can provide consulting for all of Cisco's industry-leading selection of infrastructure products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, as well as Virtual Private Network (VPN) products.
Authorized Windows Support
Progent's Microsoft-expert online service engineers offer computer problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can assist you with a broad variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2013 development,
Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of online desktop consulting and support services such as Microsoft Windows 7 migration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISM and CISSP Certified Network Security Engineers
Progent's certified CISSP and ISSAP security consultants can provide a range of system protection solutions to enhance the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows network against internal or external threats or help you to recover quickly after a damaging penetration. Security consulting services available from Progent cover comprehensive network security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recuperation from malicious attacks; installing firewalls; establishing safe architectures for remote and mobile connectivity; defending your messaging system against viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support services to help businesses of any size integrate their networks with leading public clouds including Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that combine on-premises resources as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the services of seasoned remote consulting experts for contract IT projects that small companies frequently request. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these special fields of information technology enables customers to complete major projects within budget and on schedule. Progent's project-based remote engineering services include:
How Your Edison Company Can Contact Progent's Online Technical Support Experts
Help Desk Expertise
Progent's Help Desk Call Center support programs for small and midsize businesses with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for smaller businesses who don't have the resources to support an in-house Help Desk but who need fast communication with a reliable Help Desk Call Center with professional phone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Help Desk Call Center is intended for bigger businesses and acts as a seamless reinforcement of your existing Helpdesk resources. Progent's Virtual Call Center can operate as an escalation option to handle the toughest computer system issues, or be ready in overflow instances when your other support engineers are overwhelmed.
Progent's Help Desk consulting services can support you in creating an efficient new Help Desk Call Center or improving your existing organization, selecting or modifying Help Desk application software to address the unique needs of your company, or providing occasional online personnel to work with your in-house Help Desk Call Center group to handle high-demand events such as software transitions, major updates, or installing new business software.
Progent's Help Desk Call Center staff of veteran information technology experts provides your computer users in Edison or anywhere in the state of New Jersey instant access to a reliable technical support resource with years of experience delivering telephone-based consulting and online troubleshooting for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center the reputation as a major enabler of company efficiency, and Progent's target is to fix and not simply track IT issues.
Business Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Consulting Group offers phone-based professional engineering expertise and education in specific business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Word, and MS Excel. To read additional information about Progent's consulting, custom development, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac consultants can nurture the artistic facets of Apple Mac computing by delivering remote help support and education in graphics, audio, and motion video. Progent's consultants offer help in a large selection of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific projects such as scanning or digitizing audio/video or establishing an audio/video production studio.
Online Network Monitoring Support
Progent offers companies in Edison, or anywhere in the state of New Jersey, remote network monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent for your business so that your computer support is proactive and automated. By spotting potential problems before they evolve into crashes, proactive monitoring can minimize inconvenient and expensive information system crises. Progent can also assist with network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or networks powered by a mix of OS platforms.
To get in touch with Progent about urgent phone-based support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services