For small businesses located in Edison New Jersey, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft technology. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity issues, plus the services of CISSP and CISM-accredited security engineers to handle advanced security architecture and disaster recovery planning.
Progent's online support services represent exceptional value due to the fact that they have the practical background and the advanced tools to solve most information system problems quickly. This reduces direct expenses since service calls require a smaller number of chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your organization benefits additionally with incidental costs by reducing or eliminating network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's billing model for remote help is designed to maximize the impact of your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe exclusively for the services that you actually get. Unlike typical online service organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing save you from scenarios where fast repairs manage to turn into substantial tabs. Progent's penchant for solving problems quickly results in your company spending less cash.
Progent's Remote Support Technologies
Over time, Progent has refined an array of customized technologies and field-proven methodologies that ensure the maximum level of effectiveness for remote technical support and repair for small and midsize company computer networks. Progent offers protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology enables the experts of Progent's Technical Response Center to access your company's network remotely without compromising system security.
Progent's proprietary customer support reporting system maintains thorough histories of the support that Progent's customers have been provided. Progent's authorized engineers have access to the details of support provided to each Progent customer by every Progent consultant. This archive of problems and resolutions is stored as a readily accessible proprietary knowledge base that allows Progent's online support engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and close associations with key technology companies including Cisco and Microsoft permit access to additional vast technical support databases and allow fast response from vendors' in-house product engineers with the result that Progent's remote consulting experts can come up with optimal solutions promptly.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Edison New Jersey or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT support, go to Immediate Emergency Support.
Online Network Support Services Offered Progent
Progent's phone-based technical service experts have credentials in a comprehensive array of disciplines. This broad scope of technical skills enables Progent's engineers to tackle virtually any emergency likely to occur in a small company network. Certifications earned by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To help businesses with multi-OS networks, Progent also provides the support of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online services Offered by Progent to companies in Edison include:
Additional Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a wide spectrum of computer technology including network architecture, messaging solutions, system and process security, UNIX and Windows integration, VMware technologies for server hardware economization and easy management, and transitioning from older systems to the latest Windows or Linux-powered solutions. Progent's group-based methodology for resolving technical problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based help for diagnosing problems within UNIX/Linux networks based on popular variants of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network consultants, and certifies a consultant's networking skills at the master level. CCIEs can resolve even the most stubborn problems surrounding network infrastructure planning, integration, management, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network management tools and developing workarounds or locating program patches. CCIEs are an exceptional cost-effectiveness because their depth of expertise allows them to fix the most difficult problems quickly. In typical instances, less qualified consultants can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes.
Few consulting firms make CCIEs accessible to help small and mid-size businesses. Progent offers fast phone access to a Cisco CCIE so your company can get urgent support for serious network infrastructure problems that are hurting worker efficiency but are beyond the scope of your ordinary computer service providers. Progent's CCIE engineers can communicate with your network via sophisticated on-line troubleshooting technology to perform fast, secure, and affordable analysis and repair.
Progent's CCIEs offer assistance with all of Cisco's industry-leading selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network technology.
Certified MS Windows Experts
Progent's Microsoft-premier online support engineers can provide computer system troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist your company with a broad range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server 2019 planning and deployment,
Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of online desktop services including Windows 7 integration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Premier System Security Specialists
Progent's qualified CISSP, ISSAP, and CISM security engineers offer a range of security services that can improve the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help your company to clean up quickly after a damaging breach. Security services available from Progent cover thorough security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recuperation from virus and worm assaults; installing firewalls; establishing secure techniques for remote and mobile connectivity; securing your messaging system from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support to help organizations of all sizes integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that utilize local resources as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent can provide the services of seasoned online consulting experts for special projects that small companies often need. Billing charges for ongoing consulting tasks are set according to the qualifications of the engineers required. Progent's background in these special fields of computer technology enables customers to execute major projects within budget and on time. Progent's project-based online engineering services include:
How Your Edison New Jersey Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for small businesses with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Call Center support services are intended for small businesses who don't have the resources to support an in-house Call Center but who want fast access to a dependable Call Center with professional phone assistance plus the technical depth to escalate complex tasks to advanced consultants.
Progentís Help Desk sharing services make it possible for your business to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the leading professional services automation tool for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk consulting support can guide you in establishing an effective new Help Desk Call Center or enhancing your existing organization, selecting or modifying Call Center application software to meet the special requirements of your company, or adding temporary online personnel to reinforce your existing Help Desk Call Center resources to deal with unusually busy scenarios such as software migrations, major upgrades, or rolling out brand new applications.
Progent's Call Center staff of seasoned network professionals provides your workers in Edison New Jersey immediate contact with a dependable support resource with extensive background providing phone support and online troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center recognition as a major driver of business success, and Progent's aim is to solve and not merely track IT issues.
Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting Group offers online advanced consulting support and training in special business application areas such as ERP, MRP, custom financial systems, and CRM. Progent also can deliver expertise, custom development, and training for familiar Microsoft applications such as CRM, Project, Microsoft Office Word, and Office Excel. For additional information concerning Progent's expertise, custom development, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac professionals can nurture the creative components of Apple Mac environments by delivering remote consulting services and education in imaging, audio, and video. Progent's consultants can provide help in a variety of Macintosh applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special procedures like capturing or digitizing audio or video or establishing an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent can provide businesses in Edison New Jersey remote network monitoring support based on MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your business so that your network maintenance is proactive rather than reactive. By exposing potential issues before they grow into downtime, remote monitoring can head off stressful and costly network crises. Progent can also deploy network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments powered by multiple platforms.
To get in touch with Progent about emergency online expertise with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||317 George Street, 3rd Floor
New Brunswick, NJ 08901
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||2 University Plaza, Suite 100
Hackensack, NJ 07601
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||2 Overhill Rd
Scarsdale, NY 10583
||Yonkers Network Support Services