For small and midsize companies located in Edison New Jersey, Progent provides technical support for networks powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging connectivity issues, plus the assistance of CISA and CISM-accredited security consultants to help with high-level security design and disaster recovery planning.
Progent's remote support engineers represent excellent leverage because they have the real-world experience and the advanced tools to resolve most network issues rapidly. This reduces direct costs because service calls take up a smaller number of chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your company benefits even more in incidental costs by minimizing or eliminating network downtime and related costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives.
Progent's billing policy for remote support is structured to maximize the impact of your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe only for the services that you receive. In contrast to many online support organizations, Progent asks for no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for billing save you from situations where speedy. minor repairs manage to end up as major tabs. Progent's skill at dealing with technical issues quickly translates into your company saving money.
Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned an array of customized technologies and field-tested methodologies which allow the maximum degree of efficiency for online technical support and troubleshooting for small and midsize business information networks. Progent offers secure VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access enables the engineers of Progent's online support team to interface to your network without compromising corporate security.
Progent's advanced technical support database system maintains comprehensive documentation of the support that Progent's customers have received. Progent's team service personnel have access to the specifics of all help rendered to every Progent client by any Progent engineer. This history of anomalies and resolutions is organized as an easily exploitable internal knowledge base that allows Progent's remote support professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft permit access to other massive technical support knowledge bases and permit quick access to vendors' in-house engineering staff so Progent's online consulting experts can find the best resolutions quickly.
Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote services in Edison New Jersey or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network support, visit Immediate Urgent Support.
Phone-based Technical Support Services Offered Progent
Progent's remote consulting experts have advanced credentials in a comprehensive array of products and technologies. This broad range of technical skills permits Progent's consultants to handle virtually any problem likely to take place in a small or midsize business network. Credentials earned by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To support businesses with multi-operating system environments, Progent also offers the support of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Remote support services available from Progent to small businesses in Edison include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services cover a wide array of information technology including system infrastructure, messaging solutions, system and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware economization and simplified management, and migration from legacy applications to the latest Windows or Linux-powered solutions. Progent's team-oriented approach to solving technical issues promotes quick escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can offer urgent online help for diagnosing anomalies affecting UNIX/Linux networks based on leading versions of UNIX including:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE credential is the top accreditation for networking consultants, and certifies a consultant's network technology skills at the master level. Cisco qualified CCIEs can deal with even the most intractable challenges encountered in network design, installation, administration, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal support staff in analyzing problems with IOS Software network management tools and coming up with workarounds or locating program patches. Cisco CCIEs offer excellent cost-effectiveness since their deep expertise allows them to resolve the most difficult problems quickly. In many instances, less experienced consultants can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting firms make Cisco CCIEs accessible to support small and mid-size companies. Progent can provide fast phone contact with a Cisco CCIE so you can receive timely help for severe network infrastructure issues that are impacting worker productivity but are outside the comfort zone of your regular computer support resources. Progent's Cisco CCIE engineers can communicate with your environment using the latest on-line troubleshooting technology in order to perform efficient, secure, and economical analysis and remediation.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's top-selling selection of infrastructure products such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, as well as VPN solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online support engineers can provide network problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help your company with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and deployment, Microsoft Teams consulting, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of remote PC desktop consulting and support services including Microsoft Windows 7 migration support, preparing for to 64-bit desktop applications, integrating Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's qualified CISSP and ISSAP security engineers can provide a variety of system protection services to improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or help your company to clean up quickly following a damaging breach. Security support services available from Progent include: comprehensive network security analysis using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; rapid recovery from malicious attacks; installing firewalls; designing secure architectures for remote and mobile access; protecting your messaging system from spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting support to help companies of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine local IT assets along with public cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent can provide the skills of seasoned online consulting experts for special projects that small companies frequently request. Progent's rates for longer-term development or consulting projects are set according to the level of expertise of the consultants required. Progent's background in these important areas of information technology allows customers to complete major projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Edison New Jersey Company Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Help Desk service options for small and midsize companies with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk support services are intended for small businesses who don't have the resources to support an in-house Help Desk Call Center but who want quick communication with a reliable Call Center with professional phone support as well as the in-depth expertise to escalate complex problems to high-level consultants.
Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution based on the leading PSA tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting support can assist you in creating an efficient new Help Desk Call Center or revamping your established one, evaluating or modifying Help Desk software products to meet the special requirements of your company, or adding temporary online personnel to reinforce your internal Help Desk Call Center group to deal with demanding situations like software migrations, mass updates, or installing new applications.
Progent's Help Desk team of veteran information technology consultants provides your customers in Edison New Jersey rapid assistance from an effective support group with years of experience providing phone help and remote diagnostics for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center perception as a significant driver of business performance, and Progent's target is to solve rather than simply annotate network issues.
Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting Team provides phone-based and in-depth consulting expertise and education in special business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Word, and Office Excel. For more information concerning Progent's expertise, custom programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac experts can support the imaginative components of Mac systems by offering remote consulting support and training in graphics, sound, and video. Progent's support professionals offer help in a large selection of Macintosh applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special projects such as capturing or digitizing audio or video or integrating an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent offers businesses in Edison New Jersey remote network monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so that your IT maintenance is proactive and automated. By uncovering emerging issues before they evolve into network outages, remote monitoring can avoid inconvenient and costly network crises. Progent can also utilize network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or systems that support multiple platforms.
To contact Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services