UNIX, Linux, Sun Solaris, Mac OS X Online Consulting for

For small companies in Edison New Jersey, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex connectivity problems, as well as the assistance of CISSP and CISM-accredited security consultants to handle advanced security architecture and disaster recovery preparedness.

Progent's online support engineers represent excellent value because they are equipped with the real-world background and the sophisticated tools to resolve the majority of information system problems quickly. Efficient support lowers immediate costs since solutions accumulate fewer chargeable minutes. Online support also avoids the cost of dispatching a consultant to your site. Your company benefits even more in indirect costs by minimizing or avoiding network outages and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives.

Progent's pricing model for online help is structured to maximize the impact of your IT service dollar. Progent bills by the minute for phone assistance, so you are invoiced only for the support that you receive. Unlike many remote support firms, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and clean model for billing eliminate scenarios where quick repairs manage to end up as substantial invoices. Progent's penchant for solving technical issues efficiently results in your company saving money.

Progent's Remote Support Technologies
Over time, Progent has fine tuned a collection of optimized technologies and field-tested processes that allow the highest degree of efficiency for online help and repair for small and midsize company information networks. Progent offers safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access permits the engineers of Progent's remote service group to communicate with your company's environment remotely without breaching system security.

Progent's sophisticated technical support reporting application stores comprehensive documentation for all support that Progent's clients have received. Progent's authorized engineers have access to the records of assistance provided to each client by every engineer. This database of trouble tickets and responses is stored as a conveniently exploitable proprietary knowledge base that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the value of Progent's support improves daily. Progent's advanced accreditations and close associations with important vendors such as Cisco and Microsoft make available other vast technical databases and permit fast access to vendors' in-house engineering staff so Progent's online service specialists are able to arrive at optimal resolutions quickly.

Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone support in Edison New Jersey or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network help, go to Immediate Emergency Support.

Online Network Support Services Available from Progent
Progent's online consulting experts possess credentials in a comprehensive array of technologies. This breadth of IT skills enables Progent's engineers to handle virtually any crisis that may take place in a small business network. Certifications awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.

To support companies with mixed-OS networks, Progent also provides the skills of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.

Online technical services provided by Progent to clients in Edison include:

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services cover a broad range of computer technology including network infrastructure, messaging systems, system and process security, UNIX/Linux and Windows integration, VMware products for server consolidation and easy management, and migration from legacy systems to the latest Windows or Linux-powered solutions. Progent's team-oriented approach to resolving technical issues enables fast escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support expense.

  Progent's UNIX and Linux support engineers can offer urgent online help for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux platforms for which Progent can provide expertise include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking engineers, and certifies an individual's technical skills at the expert level. CCIEs can handle the most difficult problems surrounding network infrastructure design, integration, maintenance, security, and problem solving. Cisco CCIEs operate closely with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or locating program updates. Cisco qualified CCIEs provide excellent value because their deep experience permits them to find solutions for the most difficult problems quickly. In common cases, less qualified engineers can struggle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Few support firms make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent can provide fast telephone contact with a Cisco authorized CCIE so you can receive urgent assistance for serious network infrastructure issues that are impacting business efficiency but are not within the experience of your local IT service personnel. Progent's CCIE engineers can communicate with your network via the latest on-line support technology to perform quick, safe, and economical analysis and remediation. Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's top-selling selection of connectivity appliances including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network products.

• Certified Windows Support
  Progent's Microsoft-premier online service experts offer network problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help you with a broad range of platform support services such as Microsoft Windows Server 2022 solution design and integration consulting, Microsoft Windows Server 2019 expertise, Windows Server 2016 migration and cloud integration solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 upgrade (help, assistance, Microsoft Exchange 2019 planning and configuration, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange Server 2010 monitoring and support, SharePoint 2016 migration and hybrid deployment consulting services, SharePoint Server 2019 design and integration, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront TMG administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online planning, Small Business Server 2011 support, and Windows Essentials cloud integration.

  Progent also can deliver a full array of remote desktop support including Windows 11 migration help and designing and deploying Microsoft 365 cloud environments for Windows desktops.

• CISSP and ISSAP Premier Network Security Experts
  Progent's accredited CISM and CISSP security engineers offer a variety of system protection solutions that can improve the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or help your business to recuperate quickly after a serious breach. Security support services available from Progent include: thorough security analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; quick recuperation from malicious attacks; setting up firewalls; building safe techniques for off-site and mobile communication; guarding your email system from viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert remote consulting services to help businesses of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your IT team to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that combine on-premises IT assets along with public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud integration services such as Microsoft 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.

• Call Center Expertise
  Progent's Help Desk Call Center service offerings for small and midsize businesses with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Call Center services are a convenient solution for smaller companies who lack the money or time to create an in-house Call Center but who need quick response from an efficient Help Desk with professional phone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.

  Progent's shared Help Desk services make it possible for your business to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution based on the leading PSA tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.

  Progent's Call Center consulting support can aid you in creating an effective new Call Center or revamping your established one, evaluating or customizing Help Desk Call Center software to address the unique needs of your business, or providing occasional phone support staff to work with your existing Help Desk group to deal with demanding events such as software transitions, major upgrades, or rolling out new business software.

  Progent's Help Desk Call Center team of veteran information technology consultants provides your customers in Edison New Jersey instant contact with an effective technical support resource with years of experience providing telephone-based help and remote diagnostics for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center perception as a significant enabler of company productivity, and Progent's aim is to solve and not merely document IT problems.

• Applications Services: Training, Programming, and Problem Solving
  Progent's Applications Consulting Group can supply remote professional consulting expertise and training in specific business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for popular Microsoft applications including Microsoft CRM, Project, Word, and Microsoft Office Excel. To find out more concerning Progent's expertise, customization, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

  Progent's Apple Mac professionals can nurture the artistic components of Macintosh environments by delivering phone-based help services and training in graphics, audio, and motion video. Progent's support professionals can provide assistance in a large selection of Apple Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special procedures such as scanning or digitizing audio or video or setting up an audio/video post production facility.

  Online Network and Server Monitoring Support
  Progent offers companies in Edison New Jersey online network monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so your computer maintenance is proactive and automated. By anticipating possible issues before they cause downtime, remote monitoring can ward off disruptive and expensive information system failures. Progent can also provide help with network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or systems based on a variety of platforms.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.