For small businesses located in Edison or anywhere in the state of New Jersey, Progent offers support for information systems based on UNIX or Linux or for environments that include a combination of UNIX and Microsoft platforms. Progent has provided remote support to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE engineers for complex connectivity issues, plus the assistance of CISSP-certified security engineers to handle advanced security design and disaster recovery planning.
Progent's online support services represent exceptional value due to the fact that they are equipped with the real-world background and the advanced tools to solve most network problems quickly. Efficient support reduces direct costs because solutions take up a smaller number of chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your company benefits additionally with incidental costs by minimizing or avoiding network outages and associated costs due to business disruption, disgruntled clients, idle workers, and de-focused executives.
Progent's billing policy for online help is structured to get the most out of your network support investment. Progent bills per minute for telephone-based consulting, so you pay just for the support that you receive. Unlike many online service organizations, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and simple policy for billing save you from scenarios where speedy. minor repairs somehow turn into large tabs. Progent's penchant for handling problems quickly results in your business saving cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed a collection of optimized tools and field-tested methodologies which allow the maximum degree of effectiveness for online consulting and troubleshooting for small business computer networks. Progent provides safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to communicate with your system without breaching corporate security.
Progent's sophisticated customer support database application maintains detailed records describing all support that Progent's customers have been provided. Progent's staff engineers have access to the details of all help rendered to every client by any engineer. This history of issues and repairs is structured as a conveniently exploitable support knowledge base that permits Progent's online technical experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's advanced certifications and close associations with major technology companies including Cisco and Microsoft permit access to additional massive support databases and permit fast access to manufacturers' in-house support staff with the result that Progent's remote consulting experts are able to arrive at the most efficient solutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone services in Edison or anywhere in New Jersey or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT help, go to Immediate Emergency Support.
Phone-based Network Support Services Offered Progent
Progent's online technical support professionals have certified skills in an extensive array of technologies. This wide range of technical skills permits Progent's engineers to manage virtually any problem that may take place in a small business information system. Credentials earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to clients with multi-OS environments, Progent also offers the support of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical services Offered by Progent to companies in Edison and anywhere in the state of New Jersey include:
Special Support Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a wide range of information technology including system infrastructure, messaging solutions, system and process security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware economization and simplified management, and migration from older applications to the latest MS Windows or Linux environments. Progent's team-oriented approach to resolving network problems promotes fast escalation, when required, to engineers with task-relevant expertise to tackle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can offer urgent remote assistance for analyzing problems within UNIX/Linux systems powered by leading derivatives of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for network infrastructure engineers, and indicates a person's network technology skills at the expert level. Cisco qualified CCIEs can resolve even the most complex challenges encountered in network infrastructure planning, installation, administration, protection, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS network administration utilities and coming up with workarounds or identifying program updates. CCIEs represent an exceptional value because their broad experience enables them to resolve the most intractable problems quickly. In many cases, less experienced engineers can wrestle for many hours or even days with identical problems that a CCIE can fix in minutes.
Few service organizations make Cisco CCIEs accessible to assist small and medium sized businesses. Progent can provide fast telephone access to a Cisco-qualified CCIE so you can get urgent assistance for complex network infrastructure issues that are crippling worker efficiency but are beyond the comfort zone of your regular computer service personnel. Progent's Cisco CCIE engineers can interface to your environment via state-of-the-art remote troubleshooting tools in order to provide fast, safe, and affordable diagnosis and remediation.
Progent's CCIEs offer assistance with all of Cisco's popular family of networking appliances such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN products.
Certified Microsoft Windows Experts
Progent's Microsoft-expert online support engineers can provide network repair and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist you with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 planning and integration,
Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of remote desktop consulting and support services including Microsoft Windows 7 migration support, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Certified System Security Specialists
Progent's accredited CISM and CISSP network security engineers offer a variety of system protection solutions to bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist your business to clean up rapidly following a damaging penetration. Security support services available from Progent cover comprehensive security analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious assaults; integrating firewalls; designing safe mechanisms for off-site and mobile communication; securing your messaging system from spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that utilize local IT assets as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent offers the skills of world-class remote consulting professionals for contract projects that small companies frequently request. Billing rates for longer-term consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these important areas of computer technology allows clients to complete critical initiatives within budget and on time. Progent's special remote consulting services include:
How Your Edison Company Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Help Desk service options for small and midsize organizations with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Call Center support services are well suited for small companies who don't have the money or time to support an in-house Help Desk but who need fast communication with an efficient Help Desk Call Center with professional phone assistance plus the available expertise to escalate the most challenging problems to advanced consultants.
Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the top professional services automation tool for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can guide you in building an effective new Call Center or enhancing your current one, identifying or modifying Call Center software products to meet the particular demands of your business, or providing temporary phone support personnel to supplement your in-house Help Desk Call Center resources to handle high-demand events such as software migrations, major updates, or rolling out new business software.
Progent's Call Center team of seasoned network professionals gives your computer users in Edison or anywhere in the state of New Jersey instant contact with a dependable support resource with substantial experience delivering telephone-based consulting and remote troubleshooting for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center perception as a major enabler of company efficiency, and Progent's target is to resolve and not simply annotate network issues.
Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts staff can supply remote and in-depth engineering expertise and training in key business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, Project, Word, and Office Excel. To read additional information concerning Progent's consulting, custom development, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac consultants can promote the artistic elements of Apple Mac computing by delivering remote consulting services and education in graphics, sound, and video. Progent's support professionals offer assistance in a range of Apple Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special jobs like scanning or digitizing audio or video or setting up an audio/video post production studio.
Online Network Monitoring Services
Progent offers businesses in Edison, or anywhere in the state of New Jersey, online computer system monitoring support powered by Microsoft Operations Manager network monitoring and reporting, adapted by Progent for your environment so that your network support is proactive and automated. By spotting emerging issues before they evolve into crashes, automated monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or systems based on a variety of OS platforms.
To contact Progent about urgent remote expertise with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services