For small businesses in Edison New Jersey, Progent offers help for information systems based on UNIX or Linux or for environments that feature a combination of UNIX and Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified engineers for challenging connectivity problems, as well as the assistance of CISSP and CISM-certified security engineers to help with high-level security design and business continuity preparedness.
Progent's remote support engineers represent excellent leverage due to the fact that they are equipped with the practical background and the advanced tools to resolve the majority of network issues rapidly. Efficient support reduces direct costs since solutions require fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization benefits even more with incidental expenses by minimizing or avoiding network downtime and associated costs stemming from business disruption, upset customers and vendors, idle workers, and distracted executives.
Progent's pricing policy for online help is designed to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you owe exclusively for the services that you actually get. Unlike many online service organizations, Progent requires no startup surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing save you from scenarios where speedy. minor repairs manage to end up as large bills. Progent's skill at handling problems quickly translates into your business saving cash.
Progent's Remote Service Technologies
Over the years, Progent has refined an arsenal of optimized technologies and proven methodologies that permit the maximum degree of effectiveness for remote help and troubleshooting for small company information systems. Progent provides secure VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to link to your environment without compromising corporate security.
Progent's highly evolved customer support reporting application maintains detailed records of all service that Progent's customers have received. Progent's team consultants have access to the details of support delivered to every customer by any Progent engineer. This history of trouble tickets and solutions is organized as a conveniently exploitable internal knowledge base that allows Progent's online technical experts to share their experiences with the whole team to ensure that the quality of Progent's support services grows daily. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft make available other massive support knowledge bases and allow quick access to vendors' in-house support staff with the result that Progent's remote service experts can come up with the most efficient solutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote support in Edison New Jersey or to find out more about Progent's online support options, call Progent at
Remote Technical Services Offered Progent
Progent's online consulting professionals offer certified skills in an extensive array of products and technologies. This wide range of IT skills permits Progent's engineers to handle practically any emergency that may crop up in a small business network. Certifications held by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.
To provide assistance to clients with mixed-operating system environments, Progent also provides the services of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical services available from Progent to small businesses in Edison include:
Progent's UNIX/Linux support engineers can offer urgent online assistance for diagnosing anomalies affecting UNIX/Linux systems based on popular versions of UNIX including:
Progent also can deliver a wide array of remote desktop support such as Windows 7 integration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining workstation deployment.
Progent’s Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progent’s Co-managed Help Desk service is an advanced support solution based on the leading professional services automation (PSA) tool for handling service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Call Center or enhancing your current one, identifying or customizing Help Desk software products to handle the unique requirements of your company, or adding temporary phone support staff to reinforce your existing Help Desk Call Center team to handle demanding events like software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk staff of experienced network experts provides your clients in Edison New Jersey rapid assistance from an efficient support resource with years of experience delivering telephone-based help and online diagnostics for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center perception as a solid enabler of business efficiency, and Progent's policy is to resolve and not just record network problems.
Progent's Apple Mac experts can support the creative aspect of Macintosh systems by delivering phone-based consulting services and training in graphics, sound, and video. Progent's support professionals can provide expertise in a range of Apple Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common projects like capturing or digitizing audio or video or integrating an audio/video post production lab.
Online Network Monitoring Services
Progent can provide businesses in Edison New Jersey remote network monitoring support powered by MS System Center Operations Manager network monitoring, enhanced by Progent to accommodate your environment so your computer support is proactive rather than reactive. By anticipating possible issues before they grow into full-scale emergencies, automated monitoring can avoid disruptive and expensive network failures. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or environments that incorporate a mix of operating systems.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
City | Address | Phone | Link |
Brooklyn | Flatbush Avenue Executive Center, 495 Flatbush Avenue Brooklyn, NY 11225 United States |
(917) 781-0096 | Brooklyn Network Support Services |
Edison | 3001 Woodbridge Avenue Edison, NJ 08837 United States |
(973) 939-0035 | Edison Network Support Services |
Jersey City | 111 Town Square Place, Suite 1203 Jersey City, NJ 07302 United States |
(201) 839-3400 | Jersey City Network Support Services |
Lower Manhattan | 30 Broad St, 23rd Floor New York City, NY 10004 United States |
(646) 969-5696 | Lower Manhattan Network Support Services |
Midtown Manhattan | 420 Lexington Ave New York City, NY 10170 United States |
(646) 727-4666 | Midtown Manhattan Network Support Services |
Newark | 146-B Ferry Street Newark, NJ 07105 United States |
(862) 373-1253 | Newark Network Support Services |
Parsippany | 181 New Road, Suite 304 Parsippany, NJ 07054 United States |
(973) 939-0009 | Parsippany Network Support Services |
Saddle Brook | Park 80 West Saddle Brook, NJ 07663 United States |
(562) 583-3336 | Saddle Brook Network Support Services |
Uniondale | 405 RXR Plaza Uniondale, NY 11556 United States |
(224) 534-2088 | Uniondale Network Support Services |
Yonkers | 73 Market Street, 3rd Floor Yonkers, NY 10710 United States |
(914) 662-8006 | Yonkers Network Support Services |