For small companies located in Edison New Jersey, Progent offers help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex connectivity issues, plus the assistance of CISA and CISSP-certified security engineers to handle advanced security architecture and disaster recovery planning.
Progent's remote support engineers offer excellent value due to the fact that they are equipped with the practical background and the sophisticated tools to solve most network problems rapidly. This reduces immediate expenses because service calls take up a smaller number of chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your organization benefits even more in indirect expenses by minimizing or eliminating system downtime and related costs due to business disruption, disgruntled clients, idle workers, and distracted executives.
Progent's pricing policy for online help is structured to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you are billed only for the services that you receive. Unlike many remote service organizations, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing eliminate situations where quick repairs somehow turn into big bills. Progent's skill at handling technical issues efficiently translates into your business saving money.
Progent's Online Support Technologies
Over the years, Progent has developed an arsenal of customized technologies and field-tested methodologies which allow the highest degree of effectiveness for online engineering help and repair for small business IT systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access enables the staff of Progent's remote service group to link to your environment without breaching network security.
Progent's advanced customer support database application keeps detailed records for all support that Progent's clients have been provided. Progent's authorized engineers have access to the history of support rendered to every Progent client by every engineer. This history of problems and resolutions is stored as an easily exploitable proprietary database that allows Progent's online technical professionals to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and close relationships with important technology companies such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow fast access to vendors' in-house engineering staff with the result that Progent's online service experts are able to come up with optimal solutions promptly.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Edison New Jersey or to learn more about Progent's phone support programs, contact Progent at
Phone-based Support Services Provided by Progent
Progent's online network support professionals have certified skills in an extensive set of products and technologies. This wide range of technical skills allows Progent's consultants to tackle almost any crisis likely to occur in a small or midsize business information system. Credentials held by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), and Design Professional.
To provide assistance to companies with mixed-operating system networks, Progent also provides the support of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based support services provided by Progent to customers in Edison include:
Progent's UNIX and Linux consultants can provide emergency phone-based assistance for resolving problems affecting UNIX/Linux networks based on leading versions of UNIX including:
Progent also can deliver a full array of online PC desktop support such as Windows 7 migration, upgrading to 64-bit desktop applications, configuring Office 2010, and streamlining workstation deployment.
Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the leading PSA tool for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting support can guide you in building an effective new Help Desk Call Center or improving your current one, evaluating or modifying Help Desk software products to address the particular demands of your company, or providing temporary online personnel to work with your in-house Call Center resources during demanding events like software migrations, major updates, or rolling out new business software.
Progent's Call Center team of experienced information technology consultants gives your computer users in Edison New Jersey rapid communication with an efficient network service group with extensive experience offering telephone-based support and online troubleshooting for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk recognition as a crucial enabler of company success, and Progent's goal is to resolve instead of simply record network problems.
Progent's Apple Mac professionals can nurture the artistic components of Macintosh systems by providing phone-based consulting support and education in graphics, audio, and video. Progent's support professionals offer expertise in a large selection of Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific procedures such as scanning or digitizing audio or video or configuring an audio/video production facility.
Remote Network Monitoring Services
Progent can provide businesses in Edison New Jersey online computer system monitoring support powered by MS Operations Manager network monitoring, enhanced by Progent to accommodate your business so that your computer maintenance is proactive rather than reactive. By anticipating possible issues before they cause full-scale emergencies, system monitoring can head off inconvenient and costly information system failures. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks powered by a variety of operating systems.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
City | Address | Phone | Link |
Brooklyn | Flatbush Avenue Executive Center, 495 Flatbush Avenue Brooklyn, NY 11225 United States |
(917) 781-0096 | Brooklyn Network Support Services |
Edison | 3001 Woodbridge Avenue Edison, NJ 08837 United States |
(973) 939-0035 | Edison Network Support Services |
Jersey City | 111 Town Square Place, Suite 1203 Jersey City, NJ 07302 United States |
(201) 839-3400 | Jersey City Network Support Services |
Lower Manhattan | 30 Broad St, 23rd Floor New York City, NY 10004 United States |
(646) 969-5696 | Lower Manhattan Network Support Services |
Midtown Manhattan | 420 Lexington Ave New York City, NY 10170 United States |
(646) 727-4666 | Midtown Manhattan Network Support Services |
Newark | 146-B Ferry Street Newark, NJ 07105 United States |
(862) 373-1253 | Newark Network Support Services |
Parsippany | 181 New Road, Suite 304 Parsippany, NJ 07054 United States |
(973) 939-0009 | Parsippany Network Support Services |
Saddle Brook | Park 80 West Saddle Brook, NJ 07663 United States |
(562) 583-3336 | Saddle Brook Network Support Services |
Uniondale | 405 RXR Plaza Uniondale, NY 11556 United States |
(224) 534-2088 | Uniondale Network Support Services |
Yonkers | 73 Market Street, 3rd Floor Yonkers, NY 10710 United States |
(914) 662-8006 | Yonkers Network Support Services |