For small companies located in Edison New Jersey, Progent offers support for computer systems powered by UNIX or Linux or for environments that feature a combination of UNIX and Windows technology. Progent has delivered remote support to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for complex connectivity problems, plus the assistance of CISSP-certified security consultants to help with high-level security design and business continuity preparedness.
Progent's online support engineers represent exceptional value because they have the real-world experience and the advanced tools to resolve the majority of information system problems rapidly. Efficient support lowers direct expenses since service calls take up fewer chargeable minutes. Remote help also eliminates the cost of sending a consultant to your location. Your company saves even more in incidental expenses by minimizing or avoiding network downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's billing policy for online help is designed to get the most out of your network support investment. Progent bills per minute for telephone-based consulting, so you are billed exclusively for the support that you actually get. Unlike many remote service companies, Progent imposes no service activation fee or minimum fees. Progent's one-minute billing unit and simple model for billing eliminate scenarios where speedy. minor solutions manage to turn into big tabs. Progent's skill at disposing of technical issues efficiently translates into your company conserving money.
Progent's Remote Technical Support Technologies
Over time, Progent has fine tuned an array of customized technologies and proven methodologies which allow the maximum degree of effectiveness for online engineering help and repair for small and midsize business information networks. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to link to your company's environment without violating system security.
Progent's proprietary customer support reporting system maintains thorough histories describing all support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the details of assistance rendered to each customer by every engineer. This database of anomalies and solutions is stored as a readily accessible support knowledge base that permits Progent's online technical experts to share their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's advanced certifications and close relationships with important vendors such as Cisco and Microsoft permit access to other massive technical knowledge bases and permit priority access to vendors' internal engineering staff with the result that Progent's remote service experts can find the most efficient solutions quickly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's remote support in Edison New Jersey or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for IT support, visit Immediate Urgent Support.
Remote Network Support Services Provided by Progent
Progent's online consulting professionals possess certified skills in a comprehensive set of disciplines. This breadth of capability allows Progent's consultants to manage practically any crisis that may crop up in a small company information system. Certificates earned by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, and Design Associate.
To help businesses with mixed-platform networks, Progent also offers access to consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Phone-based support services available from Progent to clients in Edison include:
Special Consulting Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services address a wide spectrum of computer technology including network infrastructure, email systems, network and process security, UNIX and Microsoft Windows integration, VMware technologies for server economization and easy administration, and transitioning from older systems to current Windows or Linux-based environments. Progent's team-based approach to solving network issues enables fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can offer emergency remote help for troubleshooting anomalies within UNIX/Linux networks based on popular versions of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the top recognition for networking consultants, and indicates an individual's network technology knowledge at the expert level. Cisco CCIEs can deal with the most intractable issues encountered in network infrastructure design, deployment, administration, security, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating software updates. CCIEs provide excellent cost-effectiveness since their deep experience enables them to resolve the most complex problems quickly. In typical instances, less experienced service providers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few consulting organizations make Cisco CCIEs accessible to help small and mid-size companies. Progent can provide fast telephone contact with a Cisco-qualified CCIE so your company can get urgent assistance for serious network infrastructure issues that are crippling worker productivity but are beyond the comfort zone of your ordinary IT maintenance group or consultant. Progent's CCIE engineers can connect to your network via sophisticated remote support tools in order to provide efficient, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's market leading selection of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst Series switches, plus VPN technology.
Authorized MS Windows Experts
Progent's Microsoft-certified remote support experts can provide computer troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist you with a broad variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Lync Server integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of online desktop support and troubleshooting services including Microsoft Windows 7 migration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's certified CISSP and ISSAP security consultants can provide a variety of security solutions that can enhance the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or assist your company to recuperate rapidly after a serious breach. Security solutions available from Progent cover comprehensive security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious assaults; installing firewalls; designing secure mechanisms for remote and mobile access; defending your email infrastructure against spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help companies of any size connect their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that combine physical resources along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent offers the services of seasoned remote consulting experts for contract IT projects that small businesses often request. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology enables customers to complete critical projects economically and on schedule. Progent's project-based online engineering services include:
How Your Edison New Jersey Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk programs for small and midsize organizations with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk services are designed for small businesses who lack the budget to create an in-house Help Desk Call Center but who want quick access to an efficient Call Center with professional phone support plus the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in establishing an efficient new Call Center or revamping your existing organization, selecting or modifying Call Center software products to meet the unique demands of your corporation, or adding occasional online personnel to supplement your in-house Help Desk group during demanding situations such as software migrations, mass upgrades, or rolling out new applications.
Progent's Call Center team of experienced network professionals gives your workers in Edison New Jersey quick access to a dependable support group with substantial background delivering phone consulting and remote diagnostics for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk the reputation as a crucial driver of company performance, and Progent's goal is to solve and not merely annotate IT issues.
Business Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Consulting staff provides remote and in-depth consulting support and education in specific business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, customization, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To read more information about Progent's consulting, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac consultants can support the imaginative elements of Apple Mac systems by providing phone-based consulting services and training in imaging, audio, and motion video. Progent's consultants can provide assistance in a variety of Apple Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific jobs like capturing or digitizing audio or video or configuring an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide companies in Edison New Jersey remote network and server monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to suit your business so that your IT support is proactive and automated. By spotting emerging trouble spots before they expand into crashes, automated monitoring can minimize stressful and costly information system crises. Progent can also deploy network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems that incorporate multiple platforms.
To contact Progent about emergency remote expertise with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services