Enlarging your telecommuter workforce can have a major impact on IT infrastructure, cybersecurity, and company processes. Progent has two decades of background helping small and mid-size businesses to design, configure, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Edison organization to pick the right technologies and follow best practices in building and maintaining a secure virtual office solution for teleworkers that facilitates teamwork and delivers top value. Progent can provide support services ranging from on demand guidance for helping you past challenging technical roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent can help Edison, New Jersey companies to succeed with any facet of creating a high-performing telecommuting environment by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk augmentation, endpoint security, backup/restore solutions, and unified management.

IP Voice Solutions for Remote Workers
Extending the business PBX environment to include remote users is vital to maintaining an effective work-at-home solution. A variety of cloud-centric IP voice products are used by SMBs to server remote users. Many enterprises rely on Cisco's current or older platforms for VoIP solutions. Progent can assist businesses of any size to design or tune a telecommuter VoIP environment that provides the flexibility, convenience and protection required for telecommuters. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to help organizations optimize their current Cisco VoIP environments to support an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers enterprise IP telephony features to devices such as VoIP phones, media processing products, Voice over IP gateways, and multimedia software used across the network. CUCM manages other combined media services such as messaging, video conferencing, and customer interaction networks. For more information about Progent's Unified Communications Manager support, visit Cisco Unified CM consultants.
  • CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can assist your company to maintain your existing CallManager deployment or migrate smoothly to Cisco's modern IP telephony products. For details about Progent's support services for CallManager and Cisco's other early VoIP platforms, refer to CallManager consulting services.
  • Cisco IP Gateways provide connectivity with PSTN networks and with users operating beyond the corporate perimeter such as at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
  • Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN infrastructure to support these VoIP solutions and provide as-needed integration and debugging services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing a productive telecommuter solution for your Edison, New Jersey organization, phone 1-800-993-9400 or go to Contact Progent.

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    Colocation sites allow businesses to share world-class data centers for housing network equipment that supports mission-critical applications. Progent's Microsoft and Cisco certified consultants can assist your company with all facets of your colocation program such as selecting and migrating to a colo facility, creating network topology, specifying required equipment, on-site and on-line troubleshooting, establishing offsite network administration, and education your support personnel.

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    Progentís Cisco-Premier technology consultants offer experienced PIX Firewall support services encompassing design, integration and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector threat security, and secure connectivity services. Ranging from compact, easy-to-install desktop appliances for small offices and home offices to scalable gigabit appliances, Cisco PIX firewalls provide a healthy level of security, performance and reliability for information environments of all sizes. PIX firewalls are based on a hardened, specially designed operating system, PIX OS, minimizing potential OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated protection and connectivity services, including advanced application-aware firewall services, Voice over IP and digital media security, multi-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible administrative tools. Progentís Cisco consultants can help you choose and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Microsoft and Apple Mac Desktop Onsite Computer Services

    Progent can deliver a variety of economical remote and onsite support services to assist your business to configure, manage, and troubleshoot desktops and mobile devices based on Microsoft Windows, Apple macOS/OS X, iOS, Android, or Linux.

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    Progentís Microsoft certified consultants provide small and mid-size businesses enterprise-class consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables companies to install important applications quickly and reliably to specified workers, reduce product costs and stay compliant by understanding patterns of usage, improve Windows protection by improving your knowledge of vulnerability and by installing critical updates, manage your mobile workforce through industry standards independent of connection or location, and reduce operational costs by efficiently utilizing the management functions incorporated into Windows. Progentís SMS engineers can help you use SMS effectively for automated software and application installation, security patch control, and resource monitoring management including program and appliance inventory.

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    Progentís Microsoft certified professionals can offer small and mid-sized companies advanced Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis platform that opens the door to the speedy creation of advanced business programs that can give your company a competitive advantage. SQL Server provides core support for XML and can query across the Internet and beyond the firewall. In addition to providing consulting, support and problem solving services, Progentís SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the profitability of your information network. Progent can also help you migrate from earlier versions of SQL Server to SQL Server 2005.

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    Progent's Standard Help Desk Services provide a complete solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Support services are provided at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

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    Apple Mac and Windows Computer Consulting

    Progent's service specialists in Apple OS X and Microsoft Windows technology can help you combine Apple Macintosh and Windows systems into seamless networks with resource sharing and collaboration support. Allowing efficient co-existence among a variety of servers and desktops powered by Mac OS and Microsoft Windows calls for broad knowledge of and background with Mac and Microsoft technology. Progent's experience in Windows and Apple consulting makes it possible to offer expert support to companies that depend on these technologies to keep their strategic edge. Progent's consultants can also assist you to interface Apple's iPhones and iPads to operate with smoothly with your Windows environment.

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    Progent's Mac support consultants can assist you with a broad range of network infrastructure issues including system architecture, off-site and mobile access, internetwork communication, protection, and emerging technologies such as Voice over IP and fast wireless connectivity. For company networks based exclusively on Apple Mac OS X or for systems that use a combination of Mac, Linux/UNIX and Windows powered servers and workstations, Progent has the experience and size to deal with the challenge of planning, integrating, and maintaining a network architecture that is robust, safe, efficient and supportive of your corporate objectives. Progent can show you how to deploy Appleís Xserve enterprise servers, Xserve RAID fault-tolerant storage systems, and Xsan SAN solution. Progent can also give you access to certified professionals to support Cisco routers and switches.

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    Microsoft Office for Mac allows Apple Macintosh users to run the industry's most familiar office productivity programs. Progent's Apple-certified Macintosh consultants can help you set up Microsoft Office for Macintosh on a mixed-platform network that incorporates Apple OS X and Windows computers so that Mac users can access the latest capabilities of Word, Excel, PowerPoint and Entourage for Mac in order to share information and network resources with co-workers who use Microsoft Windows. Progent's consultants have expertise with both Mac and Windows technology and can provide service for environments that mix Apple Macintosh with Microsoft Windows systems with extensive resource sharing, or environments which carefully limit collaboration between Apple Mac and Windows systems.

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    Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world professional experience, at the front lines of IT service, performing a wide variety of technical projects for an extensive mix of clients. Every Progent support professional shares a refined collection of individual best practices that are incorporated into shared leading practices training that Progent teaches its support team. This means that you get not just expert technical skills, but also a consultant with field-tested approaches for applying technical knowledge to fix actual network problems rapidly.

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    Server proliferation puts pressure on IT budgets and management resources. Server consolidation through a virtual architecture promises lower total cost of ownership of servers and quicker ROI, more leveraged use of servers, simplified operations, enhanced system availability, and easier management. Common usage scenarios for virtual servers include resource consolidation, economical platforms for mission-critical legacy applications running on outdated operating systems, and inexpensive isolation of software development or evaluation systems from on-line systems.

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    24x7 Microsoft Dynamics GP ERP Help and Support

    Progentís Microsoft certified consultants provide a variety of support services for Microsoft Dynamics GP. Dynamics GP/Great Plains is an accounting and business analysis platform based, like all Microsoft accounting solutions, on the expandable and familiar platform of Windows technology. Microsoft Dynamics GP offers an affordable tool for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to install and configure, and with its modular design you are able to license only the functions you currently need, with the option to expand clients and enlarge capabilities in the future. Progentís Dynamics GP/Great Plains consulting engineers can help you deploy, customize and administer the latest version of Dynamics GP or migrate smoothly from an older version.

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    24-7 IT Consultant Problem Escalation Through Teamwork

    Progentís team of Microsoft and Cisco Premier experts average more than ten years of real-world professional background, at the front lines of network support, executing a wide variety of technical projects for a large mix of clients. Every Progent consultant shares a proven collection of individual best practices that are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This ensures that you get not only world-class IT capability, but also a consultant with field-tested methods for applying technical knowledge to repair real-world network problems quickly.

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    Microsoft Dynamics GP accounting includes analysis and reporting features that let you track all business processes, revenues and spending, and market patterns with integrated drill-down, query, and reporting functions. Progent's Dynamics GP/Great Plains reporting support services can enable you to create reports that allow you to analyze your business more thoroughly, converting uncooked data into useful management information. Progent can improve your reporting and analytics by offering Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to offering reporting consulting, Progent can provide Microsoft .NET support, Microsoft SQL Server help, and programming experience with VBasic, XML and other tools in order to offer custom line-of-business software development and eCommerce applications that work transparently with Dynamics GP.

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    Progent can provide access to a senior consultant with extensive experience installing, maintaining, and upgrading telepresence systems from top-tier vendors such as Cisco, TANDBERG, Polycom, and LifeSize. Progent can work with your internal IT support group, your Internet Service Provider, and your telepresence technology supplier to help your company increase the business value of your video conferencing ecosystem.

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