Fast and Affordable Online Help for Edison New Jersey Computer Systems
For businesses located in Edison New Jersey, Progent provides remote help for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with challenging networking issues, plus the services of CISA and CISSP-qualified security experts to help with high-level security design and diagnostic issues.
Progent's online support experts offer exceptional value due to the fact that they possess the real-world background and are equipped with the advanced tools needed to solve the majority of information system problems quickly. Efficient support reduces immediate expenses since service calls accumulate fewer billable minutes. Online support also eliminates the expense of sending a consultant to your site. Your company benefits additionally with incidental costs by minimizing or avoiding network outages and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive online technical support know-how is particularly important for organizations that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.
Progent's pricing policy for remote help is structured to leverage your IT service investment. Progent charges per minute for phone assistance, so you are billed just for the support that you receive. Unlike typical online service firms, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and clean model for pricing prevent scenarios where speedy. minor solutions somehow end up as big tabs. Progent's skill at handling technical issues efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of customized tools and field-proven methodologies that ensure the highest level of efficiency for remote technical support and repair for information systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's online support team to communicate with your company's computer system without compromising network security.
Progent's advanced service database system keeps thorough documentation for the service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the records of all help rendered to each Progent customer by any Progent consultant. This history of anomalies and repairs is structured as a conveniently retrievable support database that allows Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and working associations with key technology companies including Cisco and Microsoft make available additional vast technical databases and allow quick response from manufacturers' in-house support staff with the result that Progent's online service experts are able to determine optimal solutions in the least time.
Remote technical support services provided by Progent to businesses in Edison New Jersey include:
Certified Windows Support
Progent's Microsoft-premier remote service experts offer computer system problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist your company with a broad variety of platform support including Windows Server 2022 planning and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams integration, Skype for Business Server migration consulting, Lync Server management, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective desktop consulting and support services to help you business to install, integrate, troubleshoot, and administer workstations and laptops powered by Windows. Progent's PC desktop consulting services include providing Windows 11 system design and migration consulting and Windows 10 integration assistance, plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the administration of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking consultants, and indicates an individual's network technology knowledge at the expert level. CCIEs know how to handle even the most difficult issues associated with network design, deployment, administration, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or locating software patches. Cisco qualified CCIEs offer excellent cost-effectiveness since their broad expertise permits them to find solutions for problems quickly. In common cases, less seasoned service providers can struggle for hours or days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can interface to your computer system via sophisticated on-line support technology to perform efficient, safe, and economical diagnosis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's popular family of infrastructure products. Cisco infrastructure expertise provided by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Cisco Catalyst switch support, Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki wireless access point planning and configuration, Cisco Aironet Wireless APs consulting expertise, Cisco wireless controllers integration consulting, Cisco Security and VPN Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of security services to improve the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or help your company to recover rapidly after a serious breach. Security support services offered by Progent include: in depth network security assessment utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast recuperation from malicious assaults; setting up firewalls; building secure mechanisms for remote and mobile connectivity; securing your email infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting services to help organizations of any size connect their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that combine physical IT assets as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services that include Microsoft 365 Exchange Online integration with local Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a repeatable runbook for restoring applications and services quickly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to verify full service restoration, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer online consulting services to address a broad spectrum of computer technologies including system infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server economization and easy administration in environments that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-based environments. Progent's group-oriented approach to resolving network problems promotes quick escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Major Linux variants for which Progent can provide expert support include:
Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price managed services designed to enable small and medium-size organizations to benefit from the same advanced IT solutions used by some of the industry's leading corporations. The ProSight suite of IT management outsourcing services covers all critical aspects of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the entire malware attack progression including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a family of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup operations and enable transparent backup and rapid recovery of vital files, apps, system images, and VMs. ProSight DPS helps your business protect against data loss resulting from equipment breakdown, natural disasters, fire, malware like ransomware, human error, malicious employees, or application glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed backup services are most appropriate for your IT environment.
- Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and documenting updates to your dynamic IT network. Besides maximizing the security and reliability of your computer network, Progent's patch management services free up time for your IT staff to concentrate on more strategic projects and activities that derive maximum business value from your network. Find out more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation on iOS, Android, and other out-of-band devices. Using 2FA, when you log into a protected application and enter your password you are requested to confirm who you are on a device that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be used for this added means of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You may register multiple validation devices. For more information about ProSight Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver web-based management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, enhance and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The interview is intended to help assess your organization's ability either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup system that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT programs. Progent's rates for longer-term consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these special areas of information technology enables customers to complete critical projects economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Edison Business Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Help Desk Call Center programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk Call Center or improving your existing one, selecting or enhancing Help Desk software to handle the special requirements of your business, or adding occasional phone support personnel to supplement your in-house Help Desk resources to deal with unusually busy situations such as software transitions, mass updates, or rolling out new applications.
Progent's Help Desk team of veteran information technology consultants gives your workers in Edison New Jersey quick access to a reliable technical support resource with extensive background offering phone help and remote repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk recognition as a crucial contributor to business efficiency, and Progent's intent is to solve rather than simply record technical problems.
- Applications Services: Training, Development, and Integration
Progent's Applications Experts Team provides online advanced consulting expertise and education in special application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, programming, and education for popular Microsoft applications such as CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information concerning Progent's expertise, customization, and education offerings, go to Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of System Center2, extend or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers companies in Edison New Jersey remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can tune Operations Manager to accommodate your environment so your computer support is proactive and automated. By uncovering possible problems before they evolve into crashes, system monitoring can head off disruptive and expensive network crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments powered by a variety of OS platforms.
To contact Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Edison New Jersey, Progent's phone-based computer support specialists can deliver expert and affordable system help the moment your organization requires it. Over two decades of providing online repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to fix network problems rapidly while eliminating the expense and lost productivity that comes with on-premises service visits.
Even if your Edison organization works with a regular freelance consultant or maintains a full time organization that can handle typical computer issues, Progent's Microsoft certified engineers can still offer a convenient and transparent virtual expansion of your on-site resources for situations when your regular service personnel either lack the bandwidth or the experience to resolve sudden network crises or especially tough integration projects.
Features of Progent's Remote Computer Services for Edison New Jersey
Progent's phone help, Internet-based troubleshooting, network security consulting, and network administration services offer companies in Edison New Jersey the greatest leverage for your support budget. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk call center support and network management, Progent's experts can deliver your business enterprise-level network support while permitting you to eliminate the cost and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to offices in Edison New Jersey and is also ideal for customers in geographic areas that have a limited supply of technicians with proven experience supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has access to a wide selection of Microsoft support tools, technical information, and on-going education.
- By the Minute Rates to Minimize Costs
Progent offers remote support on a per-minute basis, so you are charged only for the services you use. Progent asks for no minimum fee for online service and asks for no monthly subscription fee for services delivered during normal business hours. This saves you from facing big invoices for simple fixes.
- Access to Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco can provide access to on-staff professionals who have skill in planning, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you create fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's basic support offerings include system integration, Microsoft Exchange expertise, network security design, and Help Desk Co-management services. Progent's Application Experts group can provide world-class consulting expertise in specific application areas. Help available from the Application Experts staff includes:
Dynamics GP/Great Plains Support and Customization
Microsoft Office Project Expertise
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL 2014 Software Programming and Debugging
Oracle DBA Services and Software Development
MySQL Project Management and Application Programming
Amazon MWS Application Development
By offering a full service centralized resource for network generalists and specialists, Progent is able to deliver fast, inexpensive, and comprehensive IT solutions that address the specific requirements of your company.
- Advanced Online Connectivity Tools
Secure remote access allows Progent's support experts to observe exactly what your users see. This makes it easier to find fast fixes to problems that might otherwise demand a costly onsite service call. Cutting-edge online connectivity tools and expert engineers together enable Progent to repair most IT issues rapidly and economically. Progent is an industry leader in offsite support and automated system monitoring.
- Compatibility with Popular VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24-hour Service for Maximum Network Uptime
For businesses with line-of-business applications, Progent offers optional 24x7 online support services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help produce maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended especially for budget-conscious organizations whose workers require immediate access to a Help Desk service with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT experience, refined remote support software, and understanding of corporate IT enable companies to escape the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- Proven Methodology
Progent's staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on professional background, in the trenches of network support, executing a broad range of technical projects for a large mix of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This ensures that you get not only world-class IT skills, but also a support engineer with field-tested methods for applying computer knowledge to repair actual network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person visits per minute. As a result, you owe just for received services. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment for support services delivered during normal working hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you won't be tempted to permit minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent has few competitors. Businesses who work with trusted freelance service providers or who employ in-house IT personnel benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the only support firms to offer round-the-clock system monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, network monitoring can keep your information network from painful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.