Fast and Affordable Online Troubleshooting for Edison New Jersey IT Networks
Urgent Remote Consulting for Edison NetworksFor companies located in Edison New Jersey, Progent offers online help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking problems, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and diagnostic jobs.

Progent's online technical support engineers provide excellent leverage due to the fact that they have the practical experience and have access to the advanced technology required to solve most information system issues quickly. Efficient support reduces immediate expenses since service calls use up fewer billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization saves even more in indirect expenses by reducing or eliminating network outages and associated costs stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive remote consulting know-how is particularly helpful for businesses that depend on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's billing policy for online help is structured to stretch your network support investment. Progent bills per minute for phone assistance, so you are charged exclusively for the services that you actually get. In contrast to many remote service companies, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing avoid situations where fast repairs somehow end up as major tabs. Progent's penchant for handling problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of customized technologies and field-tested methodologies that promote the maximum degree of effectiveness for remote technical support and repair for IT networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's Technical Response Center to access your company's environment without violating system security.

Progent's sophisticated technical support reporting application includes detailed histories of the service that Progent's customers have received. Progent's authorized service personnel have access to the details of services provided to each client by any Progent consultant. This database of anomalies and solutions is organized as a conveniently searchable proprietary knowledge base that allows Progent's online support engineers to share their experiences with the whole team to ensure that the value of Progent's support grows over time. Progent's high-level certifications and close associations with major technology companies such as Cisco and Microsoft open up other extensive support knowledge bases and permit quick response from vendors' in-house engineering staff so Progent's online service specialists can arrive at optimal resolutions quickly.

Remote technical services available from Progent to customers in Edison New Jersey include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's top corporations. The ProSight portfolio of outsourced network management services addresses all key facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the entire threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so all potential problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology projects. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology allows clients to execute major initiatives economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most issues.

    Progent's Help Desk Call Center consulting expertise can support you in establishing an efficient new Call Center or enhancing your existing organization, identifying or enhancing Help Desk software to meet the special demands of your business, or adding temporary online personnel to supplement your in-house Call Center group to handle high-demand situations like software transitions, major updates, or installing new applications.

    Progent's Call Center team of experienced information technology experts provides your computer users in Edison New Jersey fast assistance from a dependable network service resource with extensive background delivering telephone-based consulting and remote diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center recognition as a major driver of business success, and Progent's target is to resolve and not simply report IT issues.

  • Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts Group offers online and in-depth engineering support and training in key application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Edison New Jersey remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your business so your IT support is proactive rather than reactive. By detecting emerging trouble spots before they cause downtime, automated monitoring can head off stressful and costly network failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments that support multiple operating systems.
How Your Edison Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Edison New Jersey, Progent's online network support engineers can deliver professional and economical system support the moment your organization requires it. Long experience delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to fix IT problems rapidly while eliminating the cost and lost productivity that comes with on-site support visits.

Even if your Edison company works with a regular independent consultant or maintains a full time IT staff that can handle ordinary network issues, Progent’s Microsoft and Cisco certified engineers can offer an easy and seamless remote extension of your local resources in cases when your usual service personnel either don't have the time or the expertise to address sudden system emergencies or especially complex integration projects.

Advantages of Progent's IT Support for Companies in Edison New Jersey
Progent's online support services enable your Edison organization to have the advantages of immediate, enterprise-grade network support without the expense of managing a full-time IT staff. Your information system will derive added strategic worth by being more reliable, efficient, and protected. Advantages to your business include:

  • Seamless virtual expansion of your local support resources
    For most companies in Edison New Jersey, nearby computer support providers, whether consisting of freelance consultants or an in-house maintenance staff, can handle typical technical issues. On the other hand, serious problems might spring up when local support personnel are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your onsite support technicians. In these cases, Progent's online service experts provide a convenient, fast, and budget-friendly solution to augment your local resources and to pass on valuable information to increase your ability to handle downstream issues locally.

  • Less Reliance on Freelance Consultants
    For network support, smaller offices often depend on individual freelance consultants. Although independent service people have less internal costs than larger support firms and can often charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another client, ill, on a trip, or in class, the absence of fallback personnel may force your business to go without assistance during an IT crisis. As your company expands, network unavailability and trouble with critical software are more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of backup service experts to insure your IT system stays up and running.

  • Build a Scalable Basis for Smooth Growth
    Businesses typically begin with an IT architecture created on a shoestring budget. Lacking a proper framework, band-aid repairs can get piled on top of an unstable foundation. When a network grows, reliability and scalability issues can impede the success of the organization. Such poorly built systems require proper analysis, smart strategic planning, and wide IT knowledge to upgrade to a network architecture that can provide the solid foundation to meet vital business demands and simplify downstream growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller businesses require advice and technical education to negotiate an ever more complicated maze of technology options available for accelerating business growth and improving productivity. They do not need a computer consultant who is motivated to resell a certain vendor's technology. IT support and product selling can result in a scenario where the proposed solution is designed around a profitable technology instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to align IT consulting with the real interests of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT expertise, refined remote support tools, and familiarity with enterprise networking allow businesses to avoid the limitations of excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional background, in the trenches of IT service, performing a broad variety of IT tasks for a large mix of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This guarantees that you get not just expert IT capability, but also a consultant with field-tested methods for using computer knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person help per minute. Consequently, you owe only for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no retainer for support services provided during normal business hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast repairs so you won't be tempted to allow simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent faces little competition. Companies who utilize trusted freelance service providers or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, secure, and productive.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock remote monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your information network from stressful and expensive availability losses.
How Does My Business Start Getting Online Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.



An index of content::

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    • Apple Mac Online Support
    Apple OS X and macOS Specialist

    Progent's consultants offer Mac users a variety of services such as workstation support, Apple macOS and OS X consulting, Apple Mac integration with Windows environments, Microsoft Entourage and Exchange Server help, security services, and custom training. Progent can help businesses to upgrade to macOS from Mac OS X or earlier versions of Apple OS X and Progent can offer help with macOS and Mac OS X application software. Progent can also help you with iPhone integration and Apple iPad synchronization, or migrating to Apple's iCloud. For computer environments built exclusively on Mac OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the difficulty of designing, integrating and maintaining a network infrastructure that is available, secure, fast and able to achieve your company's objectives.

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    Progent's Microsoft-certified consultants can assist you you to calculate the benefits of Windows Server 2008 for your business, develop test programs and migration plans, integrate Windows Server 2008 with your network infrastructure and workload, educate your support personnel how to run new management tools, and deliver ongoing consulting and troubleshooting via affordable alternatives such as Help Desk service and remote technical support.

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    Remote Support Services MOM 2007

    Even if your company has a minimal network support group and a modest technology budget, your information network can still have the same high reliability and responsiveness that once required a large internal service group. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-expert and Cisco-certified network professionals, the latest network management products for proactive monitoring and threshold alarms, and economical service programs such as a help desk service to keep your vital network applications and servers up and running.

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    For custom program creation, Progent can supply software design experts to write line-of-business software in areas such as eCommerce, web site design, Microsoft Business Solutions packages such as Microsoft Dynamics GP, and specialized management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent’s consultants can use Microsoft IIS to build custom eCommerce solutions powered by Microsoft ASP.NET. Also, Progent can provide expertise in a broad array of custom program development platforms including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also can provide specialists in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development powered by any Microsoft development platform.

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    Progent's Cisco certified networking experts can help your organization to manage legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also assist you to configure, administer, update and debug Cisco ASA 5500-X security appliances with Firepower Services.

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    Progent offers the support of an accredited engineer with an extensive background integrating products from the leading video conferencing/telepresence vendors such as Cisco/Tandberg, Polycom, and LifeSize and can assist your company to plan, install, expand, or maintain a video conferencing solution that preserves your investment and maximizes the strategic value of your information network. Progent can also provide the services of network infrastructure engineers who can assist companies of all sizes to build and maintain a network that delivers the speed, reliability, security, and expandability you need to support your telepresence solution.

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    Progent’s Microsoft certified consultants offer a range of consulting services for Microsoft Dynamics GP (formerly Great Plains). Microsoft Dynamics GP is a financial and ERP tool built, like all Microsoft accounting solutions, on the scalable and popular platform of Windows technology. Microsoft Dynamics GP provides a cost-effective solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is simple to install and configure, and with its modular approach you are able to license only the capability you currently require, with the ability to add users and enlarge functionality in the future. Progent’s Dynamics GP/Great Plains support engineers can help you install, configure and administer the latest release of Microsoft Dynamics GP or upgrade smoothly from an older edition.

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    Remote continuous monitoring, automated alarms, and actionable reports are crucial to maintaining the proper operation of your IT system and avoiding preventable and costly disruptions. Remote Monitoring and Management technology has progressed so far that businesses of all sizes can get a degree of network stability that was once limited to enterprises. Progent can provide several Remote Monitoring and Management solutions available as low-cost service packages created to assist you to detect and resolve a an array of IT network issues before they get big enough to disrupt your business.

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    Progent offers access to the cost-effective services of online Internet connectivity experts to help your company to evaluate or update your Internet services so your Internet access solution meets your business needs. Support services available from Progent's engineers include evaluation of your current bandwidth utilization, vendor and service plan comparison and selection, network provisioning, and overseeing a smooth switchover to a new carrier and/or service arrangement. Network provisioning can include enhancing current routers and configuring new ones, implementing firewalls, and designing fault-tolerant Border Gateway Protocol architectures.

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    Progent's certified engineers can assist you to assess Windows 7 to confirm application compatibility and to check its speed and reliability operating in your environment. Progent's consultants can also help you to evaluate the likely strategic benefits of adopting Windows 7. If you decide that Microsoft Windows 7 makes sense for your business strategy, Progent can assist your IT organization to plan and execute a smooth migration to Microsoft Windows 7 from a previous release of Microsoft Windows.

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  • Microsoft Expert Windows Server 2012 R2 Cloud Engineer Windows Server 2012 R2 Active Directory Consultant Services
  • Microsoft Expert Windows Server 2016 and SCOM Network Consulting Microsoft Windows Server 2016 Clustering Computer Engineer
  • Immediate Edison-Trenton Implementation Consulting Companies
  • Microsoft Experts Monitoring and Reporting Remote Support Services System Center Operations Manager Consultant Services
  • Microsoft Hyper-V 3.0 Server Virtualization Consult Microsoft Experts Consulting Hyper-V Virtual Server

    • Award Winning Proxim Tsunami Wireless Case Study
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    Progent provided a wireless integration environment that allowed a school to increase productivity and avoid the recurring expense of a dedicated link. Progent recommended a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim bridge is designed for connecting separate sites as far as 2.5 miles apart and can reach even greater distances. This wireless alternative offered better performance and reliability than simply amplifying the 802.11b network, and since it utilizes the 5.8Ghz spectrum it provided protection against outside interference.

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    • Virtualization Specialists
    Computer Consultants Server Virtualization

    By using virtual servers, companies can operate multiple virtual servers on a single physical server. Virtual server technology allows IT organizations to enjoy all the advantages of server isolation, but without the costs that goes with buying additional server hardware. Virtualization is also the critical technology for building private clouds, which provide important advantages such as lowering the costs of hardware, datacenter facilities, and administration while enhancing information security, network availability, and recoverability. Other key server management technologies include network monitoring utilities, Microsoft WSUS, and remote system management hardware. Progent's professional server management experts can help you with all aspects of server consolidation and management to enable your company to cut expenses and save time.

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    Progent can help small and mid-size businesses to implement collaboration software to enable their at-home employees to benefit from positive teamwork with fellow workers and clients.

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    Progent can help small and mid-size organizations to configure centralized remote endpoint management and monitoring systems for maintaining endpoint devices used by teleworkers.

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    Urgent SCDPM 2012 and SQL Server Technical Consultant

    Progent's Microsoft-certified consultants can provide remote or onsite expertise to help companies of any size to plan, implement, manage, and repair a backup/recovery solution built around System Center 2012 Data Protection Manager. Progent can help you to upgrade from older releases of Data Protection Manager or from another backup platform, and Progent can optimize your SCDPM 2012 implementation for onsite, cloud-based, or hybrid datacenters. Progent can provide as-needed help for fixing particularly stubborn issues, or comprehensive project management services. Progent's consultants can also help you to design Data Protection Manager into a comprehensive disaster recovery plan.

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    Progent's Cisco-certified wireless consulting experts can help organizations of any size to design, implement, manage and repair Cisco Aironet wireless access point solutions to achieve the throughput, range, density, expandability, security and manageability required for transparent access between Wi-Fi and wired network infrastructure. Progent offers affordable remote and on-premises support for both end-of-life and new-generation 802.11ac Aironet wireless access points and Progent can help you design and maintain deployments of indoor and outdoor Aironet Wi-Fi access points.

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    Urgent Catalyst Switch VLAN Technical Consultant

    With Catalyst switches for small and mid-size companies, Cisco enables organizations to gain all the advantages of bringing smart traffic control into their IT infrastructures. Cisco's switch technology allows you to enable features to make your IT network highly robust to accommodate time-critical requirements, scalable to facilitate growth, safe enough to guard confidential information, and capable of differentiating and controlling traffic flows to streamline system performance. Progent's Cisco certified engineers can show you how to select and integrate Cisco switches appropriate for your business. Also, Progent's CISSP certified security specialists can help you develop a strategic protection policy and set up Cisco Catalyst switches so they help support your security strategy. Catalyst switches that Progent supports include Cisco's Catalyst Express 500 switches, Cisco Catalyst 3560 switches, Catalyst 4900 switches, and Cisco Catalyst 6500 switches.

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    Progent's Cisco certified network infrastructure consultants can provide high-level support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.

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    Progent provides IT services for medium size companies who have 100 to 250 system users. The medium size company or office has traditionally been an overlooked part of the market for IT support expertise. The cost structures and service access practices of large outside support firms make them excessively expensive for the ordinary mid-size company or small medium business (SMB), which usually relies on a minimal information technology budget with which to support an IT system whose advanced technology and capability are frequently comparable to the networks of much bigger companies. Progent's support delivery model, which takes great advantage of online service, virtual network technology and 24x7 server monitoring, dramatically lowers the IT maintenance costs of a small-medium business while offering the small organization with enterprise-level support from certified, IT consultants with background in a wide range of small business network solutions. If your mid-sized organization or small business is looking for the quality of IT help appropriate for a mid-size organization without budgeting enterprise prices, contact Progent.

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    Progent can help you to understand the wealth of subscription plans offered with Office 365 and configure your information network with Office 365 in a way that delivers maximum business value. Progent supports cross-platform networks that include Windows, macOS or OS X, and Linux operating systems. Progent can also help you to build and maintain hybrid ecosystems that transparently integrate on-premises and cloud-based products and services.

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    Progent offers access to the affordable support of online Internet connectivity consultants to help your company to evaluate or update your Internet services so your Internet connectivity solution aligns with your business requirements. Services available from Progent include evaluation of your current bandwidth use, carrier and plan analysis and selection, network provisioning, and managing a smooth switchover to a new carrier and/or service plan. Network provisioning can include optimizing current routers and configuring new ones, implementing firewalls, and upgrading fault-tolerant Border Gateway Protocol configurations.

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    Hyper-V 2016 utilizes key features initially developed for and refined on Azure, one of the world's largest public clouds. This significantly enhances the ability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises environments by enhancing data security, availability, scale, manageability, reliability and disaster recovery. Progent’s Microsoft-certified consulting team can assist you to assess the advantages of Hyper-V 2016 for your business, configure pilot environments to confirm the ability of Hyper-V 2016 to run your vital workloads, plan an efficient network topology for a cloud-centric or hybrid installation, create and carry out a smooth upgrade strategy, train your IT management and technical support staff, and provide as-needed consulting and troubleshooting support to make sure that your Hyper-V 2016 investment delivers the highest possible business value.

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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to half of the time wasted trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it.

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    If you are a network engineer with system support experience, joining Progent and working for our customers will enhance your skills through interaction with Progent's staff of mutually supportive, world-class consultants. Progent's concentration on providing network expertise and computer support to small and midsize companies will offer you the chance to work in depth with business leaders and add tangibly to the growth of exciting companies. In addition, Our virtual office environment offers state-of-the-art tools for off-site service and wireless connectivity to help you to come up with fast solutions when you troubleshoot mission-critical problems.

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    MS Communications Server provides Instant Messaging and presence as part of a scalable, world-class package offering advanced protection, transparent compatibility with other Microsoft products, an expandable, industry-standard development platform, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server offers lower costs and elevated operational efficiencies, enhanced individual productivity, and better IP protection. MS Communications Server 2007 has been replaced by Lync, which in turn has been replaced by Skype for Business. Progent's certified unified communications consultants offer remote and onsite support and troubleshooting services for your Office Communications Server deployment and can assist your organization to evaluate the costs and benefits of upgrading to Skype for Business. Progent can also help you to design and implement a smooth upgrade that will add significant strategic value to your IT system

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    Progent’s Microsoft-certified consultants offer organizations of all sizes consulting, troubleshooting, and development services for SharePoint Server and SharePoint Online. SharePoint is an advanced collaboration platform that utilizes web-based technology for efficiently coordinating people, groups and information. SharePoint Server provides a common location for your employees or customers to connect to, organize, distribute and manipulate useful data, documents, and applications and to interact with other people. SharePoint enables quicker and more intelligent decisions, more efficient access across groups and more economical business practices. Windows SharePoint Services connect workers, clients, teams and major tasks with the data they’ve developed in a way that makes data easy to locate, retrieve and re-use. Progent's certified SharePoint consultants can help you to maintain your current SharePoint ecosystem or upgrade to the current release of SharePoint.

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    Microsoft allows you to create transparent hybrid networks that integrate Office 365 Exchange Online and local Exchange deployments. This permits you to have certain Exchange mailboxes located at your on-premises datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consultants can assist you with any facet of planning, integrating and troubleshooting your hybrid Office 365 Exchange Online solution. Progent's Exchange specialists can deliver as-needed support to help you through challenging technical issues and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange solution is carried out on time and on budget.

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    Progent's consultants can provide remote and on-premises consulting services for companies of any size to assess the costs/benefits of upgrading to Skype for Business from any version of Lync Server or Microsoft Office Communications Server. Progent can assist you to plan an on-premises, cloud-based or hybrid topology; interface Skype for Business with SQL Server,Exchange, SharePoint Server and Office or Office 365; configure high-availability mechanisms; interface Skype for Business with your PSTN gateway; and interface with other collaboration platforms like Cisco UC. Progent's certified network security experts can help you create and verify a security environment for your Skype for Business solution that is compliant with regulatory requirements.

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  • Urgent Specialist VMware vCenter Server VMware vRealize Automation vRA Consulting
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