Fast and Affordable Online Troubleshooting for Edison New Jersey Computer Networks
Fast Online Help for Edison NetworksFor organizations located in Edison New Jersey, Progent offers remote help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have delivered online support to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with complex infrastructure problems, plus the assistance of CISSP-accredited cybersecurity experts to handle advanced security architecture and diagnostic issues.

Progent's remote support engineers provide exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced technology necessary to solve most network issues rapidly. Efficient support reduces immediate costs because service calls use up fewer billable consulting minutes. Online help also avoids the expense of sending an engineer to your office. Your organization saves additionally in indirect expenses by reducing or eliminating system outages and related costs due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support expertise is particularly important for organizations that rely on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be useful.

Progent's billing policy for remote help is structured to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you pay only for the services that you receive. In contrast to many online support companies, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing avoid situations where fast repairs manage to turn into big bills. Progent's penchant for disposing of problems efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of customized technologies and field-proven methodologies that permit the highest level of effectiveness for remote consulting and repair for information networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to access your company's computer system without compromising system security.

Progent's proven technical support reporting system stores detailed histories of the support that Progent's clients have received. Progent's team service personnel have access to the specifics of services provided to every Progent client by every Progent consultant. This history of issues and responses is organized as an easily exploitable internal database that enables Progent's online support professionals to share their experiences with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with important industry leaders such as Cisco and Microsoft open up other vast technical knowledge bases and allow fast response from vendors' internal support staff so Progent's online service experts can find the best solutions quickly.

Online support services offered by Progent to businesses in Edison New Jersey include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate services intended to enable small and medium-size organizations to benefit from the same best-of-breed technology used by some of the industry's top corporations. The ProSight line of outsourced network management services covers all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the entire threat progression including protection, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their connectivity hardware like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so any looming problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for special IT projects. Progent's rates for longer-term development or consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these important fields of information technology allows customers to execute critical initiatives economically and on schedule. Progent's special online engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center service offerings for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk consulting services can support you in creating an effective new Help Desk or revamping your current one, evaluating or enhancing Help Desk software to handle the unique requirements of your business, or adding temporary phone support personnel to supplement your internal Help Desk Call Center resources during unusually busy scenarios such as software migrations, mass updates, or rolling out new applications.

    Progent's Help Desk team of seasoned information technology consultants provides your computer users in Edison New Jersey quick contact with a reliable support resource with substantial background providing phone support and remote troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a major contributor to company success, and Progent's aim is to resolve rather than merely annotate technical problems.

  • Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group offers online advanced consulting support and education in specific application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, programming, and education offerings, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, extend or tune an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers businesses in Edison New Jersey remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so your computer support is proactive and automated. By spotting emerging trouble spots before they grow into network outages, system monitoring can head off inconvenient and expensive information system breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or networks that incorporate a combination of operating systems.
How Your Edison Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Help, phone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Edison New Jersey, Progent's online computer support engineers are ready to provide professional and affordable system support the instant your company needs it. More than a decade of delivering remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune online access technology to repair IT problems quickly while avoiding the expense and lost productivity associated with in-person support calls.

Even if your Edison business has a local freelance consultant or maintains an in-house organization that know how to handle common computer issues, Progent’s Microsoft certified consultants can still offer a convenient and transparent remote extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the experience to address sudden system crises or particularly complex integration projects.

Features of Progent's Online Computer Support for Edison New Jersey
Progent's phone help, Internet-based troubleshooting, system security consulting, and system administration services offer offices in Edison New Jersey the greatest leverage for your support investment. Whether you require occasional telephone support and Internet-based troubleshooting or ongoing Help Desk call center services and system administration, Progent's professionals can provide your business world class network support while allowing you to avoid the cost and hassle of carrying a full-service in-house IT organization. Key features of Progent's online help services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical expertise, fine tuned remote support tools, and understanding of corporate IT allow companies to avoid the limitations of exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

How Does My Business Begin Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.



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    • Consult ProSight Email Guard Content Filtering
    Emergency Email Quarantine Consultancy

    Progent's ProSight Email Guard uses the technology of leading data security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall.

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    Progent's UNIX platform consulting services provide small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of experience offers you a convenient one-stop consulting firm to help you build and manage a protected and reliable mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Progent can assist small and medium-size organizations to configure IP voice platforms to provide their teleworkers the benefit of virtual access to the corporate phone system.

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    Progent offers one-on-one education designed for people who want to expand their understanding of the Apple macOS and OS X platform, Mac computers, or Mac office applications including Word, Excel, and Outlook for Mac. Progent also offers specialized group or individual webinar classes for macOS and Mac OS X applications.

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    • Network Consultant WatchGuard Firebox T55 Firewall
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    Progent provides support services for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you select, configure, and maintain a WatchGuard Firewall product that fits your network security requirements and budget. Progent can assist you to maintain legacy WatchGuard firewalls or upgrade smoothly to current WatchGuard firewalls.

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    Progent offers national urgent technical support and consulting services for businesses who operate UNIX, Linux, or Solaris networks or whose information systems include a mix of UNIX and Microsoft Windows technology. Remote IT help offers optimum return for your IT budget by extending client efficiency and limiting the hours charged for computer repair services. Sophisticated online support utilities and experienced service specialists and engineers combine to enable Progent to handle most network issues without wasting time and money by traveling to your site. In most of cases your IT issues can be remediated over the phone or via a combination of phone support and online access. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISSP and ISSAP premier security professionals to help with the most difficult network problems.

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    • iPhone Active Directory Integration Services
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    Progent offers cost-effective online assistance to help your business to plan, configure, and troubleshoot any facet of your iPhone and iPad and Windows integration solution and is available for quick jobs to help you get past occasional technical bottlenecks or major engagements to help you finish business-critical projects on time and within budget. Progent has experience in local, cloud-centric, or hybrid environments and can help you build or support a resilient, protected and scalable network infrastructure that is best suited to your computing model. Progent can also provide online and onsite training to show you how to manage and use your iOS devices in a secure, collaborative environment that maximizes the strategic value of your IT network.

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    • Computer Security Assessment Consult
    Web Application Security Assessment Consultants

    Progent offers special network security packages intended to deliver larger corporations a professional and thorough security evaluation from a group of premier security engineers. All Progent's network security evaluation bundles feature a suite of procedures including automated scans from within and from beyond the corporate firewall, professional analysis of results by accredited security engineers, production of a paper explaining the results, plus an interactive concise executive outbrief and an extensive interactive review for in-house network managers.

  • Consult Cisco NSS3000 Cisco Configuration Assistant Services
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    • Urgent Consulting Small Business Network Management Services
    Consultancy ProSight Remote IT Management

    Progent's ProSight family of managed services are geared to offer businesses who have minimal in-house network administration and support staffs with affordable access to enterprise-class management tools and technical experts. Advantages of the ProSight catalog of managed services include flat-rate network maintenance expenses, smart automation of common administrative tasks, ongoing adoption of new technology, smooth transition from legacy technology to current solutions, improved alignment of computer technology with strategic goals, guidance from seasoned IT experts, and allowing management to focus on business issues rather than fast-evolving information technology.

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    Developer Firm Amazon EC2 migration

    Progent can provide affordable remote consulting to help businesses to integrate Amazon AWS cloud services including Amazon EC2 for virtual server hosting, Amazon S3, and Amazon Glacier. Progent can help your IT team with every phase of Amazon AWS integration including requirements analysis, readiness evaluation, architectural design and review, pilot testing, configuration, administration, performance optimization, licensing management, backup/restore mechanisms, and security strategies.

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    • 802.11ac Upgrade Support Services
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    Progent’s Wireless Consulting Services offer a convenient, economical option for businesses of all sizes to configure, manage and troubleshoot advanced wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you plan and deploy appliances like Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and web-based applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

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    • Android printing IT Services
    Android and Cisco ASA firewall integration Onsite Technical Support

    Progent's seasoned team of network consultants and subject matter experts have years of background delivering remote and on-premises assistance for businesses of any size who need to incorporate Android phones into their IT systems so that users can communicate and collaborate from virtually anywhere. Progent has the breadth of skills to solve network problems that involve multiple vendors and that entail a mix of older and up-to-date technology. Progent provides cost-effective online technical support to assist you with any facet of planning, deploying, managing and troubleshooting your BYOD environment. Progent can deliver as-needed technical support to assist you to handle especially stubborn technical problems, or Progent can provide comprehensive project management support to ensure that you complete strategic network projects on time and on budget. Progent can assist with local, cloud-based, or hybrid networks and offers expertise with all major operating systems, applications, management tools and network infrastructure. Progent also can provide specialized group or one-on-one training to show you how to manage and use Android phones securely and productively.

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    • 24 Hour SharePoint 2019 Communication Sites Online Troubleshooting
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    Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts can provide affordable remote and onsite expertise, application development, and troubleshooting services for organizations of any size who want to upgrade to SharePoint 2019 or SharePoint Online from earlier releases of SharePoint. Progent can assist customers design and execute an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that combines local and cloud-based infrastructure into a cohesive intranet system.

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    • Firewall Support Intrusion Protection Systems
    Best Network Security Auditor VPN Security

    Progent offers small and mid-size organizations expert consulting for Intrusion Protection products and IPsec VPN products from major firewall and VPN security vendors including Check Point Software, Juniper, and Symantec. Progent can help you design a detailed security strategy and select appropriate products from multiple suppliers to support your security objectives while sticking within your budget limits.

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    • Mobile Application Management Online Support Services
    Intune Information Technology Consulting

    Progent's Intune consultants can assist you to assess the business value of adopting Microsoft Intune for managing your web-facing mobile computers including laptops, smartphones, and tablets powered by Windows, iOS, and Google Android. Progent can assist your company to define security and compliance policies, plan and deploy test environments to confirm the appropriateness of Microsoft Intune for your network, install Intune throughout your enterprise, integrate Intune with SCCM for single-console change management, and maintain your Intune solution.

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    • Catalyst 6800 Switch Engineer
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    Progent's Cisco-certified CCIE networking consultants can help you to set up, manage, update, tune and debug Cisco Catalyst switches. Progent can also assist your business to harden the security of Catalyst switches and migrate efficiently from outdated appliances to current models.

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    • Microsoft Office XP Tech Consultant
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    Progent’s IT outsourcing support offerings for small businesses feature designing 2003 Server, .NET, and BackOffice systems, coordinating upgrades to Microsoft Windows XP, Windows Server 2003, Active Directory, and Microsoft Exchange Server 2003, Help Desk Call Center, online and on-premises troubleshooting, resolving chronic IT problems, and creating a comprehensive security plan. Progent can show you how to enhance system availability and performance with fault-tolerant technologies, redundant network architecture, and proactive network monitoring. Progent also offers special project assistance for large-scale migrations and can help with needs assessment, product inventory, BOM production, sourcing qualification, purchasing coordination, and complete documentation. Progent’s computer outsourcing service also includes education for office productivity packages such as Microsoft Office.

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    Progent can assist you in all phases of your upgrade to Exchange Server 2016 such as planning HA system topology for a local, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization strategy; specifying storage capacity required for your virtual machines, databases and logs; configuring hardware load balancing for fault-tolerant client access services; planning, building and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web.

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    Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have extensive backgrounds creating corporate security designs for information systems with many sites, mobile workers, and mission-critical web-based applications. A Progent ISA 2004 Firewall engineer can help your small company plan and implement an installation of ISA Server 2004 that supports your information security requirements without limiting your productivity.

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    Small to middle size companies can now get all the benefits of Operations Manager and also have quick access to Progent’s Microsoft and Cisco Certified network consulting professionals. With Progent's economically priced network support programs, small businesses can choose a basic Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager to offer small company information systems world-class availability, security, and performance.

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    ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it.

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    Progent's Microsoft-certified professionals have 20 years of background designing, installing, and supporting email systems for clients in the and throughout the United States. Progent offers affordable Microsoft Exchange Servers consulting support to make sure that your email environment offers protection, high uptime, easy connectivity for remote and wireless users, time-saving management utilities, and productive integration with telecommunications. Progent offers expertise and integration services for Exchange 2016 Server, Microsoft Exchange 2013 Server, Microsoft Exchange 2010, Microsoft Exchange 2007, Microsoft Exchange 2003 Server, and Exchange 2K. Progent can also assist small or mid-size businesses to migrate to Exchange 2016 Server or Exchange 2013.

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    NetDocuments (NetDocs) is a cloud-based document management system (DMS) built for law practices. Progent offers remote access to NetDocuments consultants to assist your law firm to plan, configure, manage, optimize, or troubleshoot a document management system (DMS) environment powered by NetDocuments.

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    Progent's Cisco Catalyst 9100 Series 802.11ax Wi-Fi 6 AP experts offer affordable remote and onsite support for Catalyst Wi-Fi 6 wireless access points.

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    Progent's Microsoft-certified consultants can deliver affordable remote and on-premises support to carry out your migration to Microsoft Exchange Server 2010, produce extensive documentation of your new messaging environment, educate your IT staff and users to get them ramped up rapidly on Microsoft Exchange Server 2010, and provide ongoing management consulting and technical help. Progent's consultants can also help you migrate from Exchange 2010 to Exchange Server 2013 or Exchange Server 2016.

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    The Progent Test and Training Lab located at the QTS Data Center is available for testing line-of-business applications, developing cost-effective migration procedures, evaluating and optimizing performance, planning or validating disaster recovery strategies, mitigating compatibility issues, and establishing training environments for the latest products and technologies. For Progent clients without sufficient internal resources to configure effective pilot systems, Progent's Test and Training Lab reduces capital costs and technical risk and helps keep vital network projects on schedule.

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    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, applications and VMs that have become lost or damaged as a result of component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical data.

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    Progent’s IT outsourcing packages provide economical computer support for small organizations. Whether it involves designing network infrastructure, setting up an internal Help Desk or using an outside one, deploying an updated e-mail system, monitoring your network, or creating an on-line eCommerce application, outsourcing your network technical services can reduce costs and minimize risks, allowing network service budgets to increase in a more linear and manageable manner than is feasible by building up a large, knowledgeable internal IT organization. Progent’s Outsourcing White Paper and datasheets tell you how Progent can enable you to create a protected and highly available system foundation for your vital business software based on Windows such as Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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    Exchange Server 2013 incorporates major improvements to the capabilities of its predecessor Exchange Server 2010 and introduces powerful new features plus a revamped structure. These enhancements affect key facets of IT such as ease of administration, high availability (HA), security and compliance, operational costs, collaboration, expandability, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can help you evaluate the potential business benefits of upgrading to Microsoft Exchange Server 2013, design an efficient test and deployment plan, and educate your IT staff to maintain your Exchange Server 2013 solution. Progent can also provide affordable remote consulting and management services for Exchange Server 2013.

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    Progent provides technical support for medium size businesses who have 100 to 250 system users. The medium size business or office has traditionally been an underserved segment of the market for network consulting expertise. The cost structures and service access models of major third-party service organizations make them too costly for the ordinary small company or small medium business (SMB), which commonly relies on a modest information technology budget with which to support an IT system whose complexity and capability are frequently comparable to the information systems of far bigger enterprises. Progent's service delivery model, which takes full advantage of remote support, virtual network technology and 24x7 network monitoring, dramatically lowers the network support expenses of a small-medium business while offering the mid-size organization with big-company service from professional, IT experts knowledgeable in a broad array of small business technologies. If your medium size company or small business is searching for the quality of network help appropriate by a medium size office without budgeting enterprise prices, you need Progent.

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    Progent offers small and medium size companies expert consulting for Intrusion Protection products and IPsec VPN technology from leading firewall and Virtual Private Network security companies including WatchGuard, Juniper, and Symantec. Progent can help you design a detailed security strategy and select the right technologies from multiple suppliers to support your security objectives while staying within your spending restraints.

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    Progent offers the part-time assistance of a veteran CIO who can offer strategic direction to assist your company select and maintain IT solutions appropriate for your current situation and that can be a solid basis for your growth. Progent's part-time CIO services offer economic leverage to companies who want to optimize the impact of their network expenditures but who are unable or hesitant to add another high-level position to their full-time staff. Because Progent is vendor-agnostic, with a sizable team of consultants certified to support all major operating systems and connectivity technologies plus a broad selection and application software, Progent is in an ideal position to provide unbiased advice along with advanced technical support for building and maintaining information solutions that fit the particular needs of your organization.

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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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    • Linux, Windows Professional
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    If your office computer system mixes Linux technology with Microsoft Windows, Progent can assist you to incorporate your computers into a unified environment that allows all your operating systems to run side by side for easy administration, seamless dataflow, high availability, superior performance, and strong security. Progent's UNIX/Linux and MS Windows coexistence assistance offerings feature IT infrastructure configuration and support, consulting for Microsoft Windows services for UNIX (SFU), online server monitoring and administration, online network support and troubleshooting, in-person technical support, and Contact Center services.

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