Fast and Affordable Online Troubleshooting for Edison New Jersey Computer Systems
For companies in Edison New Jersey, Progent offers remote support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, plus the services of CISSP-certified security consultants to handle advanced security architecture and diagnostic jobs.
Progent's online support experts provide excellent leverage because they possess the real-world experience and are equipped with the sophisticated tools needed to solve most information system problems rapidly. This lowers direct expenses because service calls accumulate minimal billable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your company saves even more in indirect expenses by reducing or avoiding network outages and related losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting experience is particularly important for businesses that depend on public clouds for vital network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's billing model for online support is designed to leverage your IT service dollar. Progent charges by the minute for phone consulting, so you are billed just for the support that you actually get. In contrast to typical online service firms, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent situations where quick repairs somehow turn into substantial bills. Progent's skill at solving technical issues efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of optimized technologies and field-tested processes which allow the highest level of effectiveness for remote consulting and troubleshooting for information networks of any size. Progent offers protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's Technical Response Center to access your network without compromising network security.
Progent's powerful customer support reporting application keeps thorough records of the service that Progent's clients have been provided. Progent's staff engineers have access to the history of services rendered to each Progent client by every Progent engineer. This archive of problems and responses is structured as an easily searchable proprietary knowledge base that enables Progent's remote technical engineers to share their experiences company-wide to ensure that the efficiency of Progent's support improves daily. Progent's extensive list of accreditations and close relationships with important vendors including Cisco and Microsoft open up additional vast technical support databases and permit fast response from vendors' internal support staff so Progent's online service experts can come up with optimal resolutions promptly.
Online technical support services offered by Progent to customers in Edison New Jersey include:
Authorized Windows Support
Progent's Microsoft-certified remote service engineers can deliver network problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist your company with a wide variety of platform support services such as Microsoft Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 integration,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams consulting, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective desktop services to help you business to deploy, integrate, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 11 system design and upgrade consulting and Windows 10 integration consulting, as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE credential is the top accreditation for network infrastructure consultants, and validates an individual's technical knowledge at the expert level. Cisco CCIEs know how to deal with the most complex challenges associated with network planning, deployment, maintenance, security, and problem solving. CCIEs operate closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating program patches. CCIEs offer excellent value since their depth of expertise allows them to solve problems quickly. In typical cases, less qualified engineers can wrestle for hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your environment using state-of-the-art on-line support tools to perform fast, safe, and economical analysis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's CCIEs can provide assistance with the entire range of Cisco's market leading selection of connectivity products. Cisco networking support provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch support, Cisco Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and configuration, Aironet Wireless APs deployment services, Cisco wireless controllers consulting, Cisco VPN Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Experts
Progent's certified CISM and CISSP cybersecurity consultants can provide a variety of system protection services to improve the safety of your Windows, macOS and OS X, Linux environment against attacks or assist your business to recuperate rapidly following a serious penetration. Security solutions offered by Progent cover thorough information security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm assaults; integrating firewalls; designing safe mechanisms for remote and mobile connectivity; defending your messaging system against spam and directory harvest attacks; and offering 24x7 network monitoring.
Progent can provide expert remote consulting services to help businesses of any size integrate their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that combine physical IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud migration services such as Microsoft 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for recovering applications and services quickly following an outage. SRM supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also allows transparent testing for disaster recovery, updates and fixes and can generate audit reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer phone-based support services to cover a wide array of computer technologies such as system infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Windows integration. For server economization and easy administration in environments that include Linux and Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Windows or Linux-powered solutions. Progent's team-oriented approach to solving technical problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This accelerates repair of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can provide urgent remote help analyzing problems affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's leading enterprises. Progent's ProSight line of network management outsourcing services addresses all key areas of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with legal and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup technology vendors to produce ProSight Data Protection Services, a portfolio of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and enable transparent backup and rapid recovery of critical files, apps, system images, plus VMs. ProSight DPS helps your business avoid data loss caused by equipment breakdown, natural disasters, fire, malware like ransomware, human error, malicious employees, or application glitches. Managed services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed backup services are most appropriate for your network.
- Progent's Patch Management: Patch Management Services
Progent's managed services for patch management offer organizations of any size a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. Besides optimizing the protection and functionality of your computer environment, Progent's patch management services allow your in-house IT staff to focus on more strategic initiatives and tasks that derive maximum business value from your information network. Learn more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo authentication services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo supports one-tap identity verification on iOS, Google Android, and other personal devices. Using 2FA, whenever you log into a protected online account and give your password you are asked to confirm your identity via a device that only you have and that uses a different ("out-of-band") network channel. A wide selection of devices can be used for this added form of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You may designate several verification devices. For more information about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing line of in-depth management reporting utilities created to work with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious management processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your Progent consultant so all looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup/recovery system that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for special information technology projects. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the consultants required. Progent's background in these important areas of computer technology allows customers to complete major projects economically and on time. Progent's project-based remote consulting solutions include:
How Your Edison Business Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Help Desk Call Center programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle complex issues.
Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the top PSA tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center staff of veteran network professionals gives your computer users in Edison New Jersey fast access to an effective support resource with extensive background offering telephone-based consulting and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk perception as a key driver of business productivity, and Progent's target is to solve and not simply track network issues.
- Business Applications Services: Education, Programming, and Integration
Progent's Applications Consulting Team provides remote advanced consulting expertise and education in specific business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, customization, and education for familiar Microsoft business applications including CRM, Office Project, Microsoft 365 Word, and Office Excel. To read additional information about Progent's expertise, custom programming, and training services, go to Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center2, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Edison New Jersey remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services. Progent can configure Operations Manager to accommodate your environment so that your computer maintenance is proactive rather than reactive. By spotting looming problems before they result in downtime, automated monitoring can head off disruptive and expensive network failures. Progent can also use system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems powered by multiple platforms.
To get in touch with Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Edison New Jersey, Progent's phone-based network support specialists are ready to deliver professional and affordable system help the moment your organization has to have it. Over 20 years of providing online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine online access tools to solve IT problems rapidly while avoiding the expense and lost productivity associated with in-person support calls.
Even if your Edison organization relies on a local independent support technician or maintains an in-house IT staff that know how to deal with common network problems, Progent's Microsoft and Cisco certified consultants can provide an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to solve sudden system emergencies or especially challenging integration projects.
Details of Progent's Online Computer Services for Edison New Jersey
Progent's phone support, Internet-based repair, network security consulting, and network administration services give companies in Edison New Jersey the greatest leverage for your IT budget. Whether you require one-time telephone support and Internet-based troubleshooting or full-time Help Desk services and network management, Progent's experts can provide your business enterprise-level IT support while allowing you to eliminate the expense and hassle of running a full-service in-house IT staff. Highlights of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Edison New Jersey and is also ideal for customers in more remote regions that lack consultants with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the use of a broad range of Microsoft support tools, service information, and on-going training.
- Per Minute Rates to Reduce Expenses
Progent provides online help on a per-minute billing plan, so you pay only for the support you use. Progent asks for no minimum fee for online help and requires no ongoing subscription fee for services delivered during regular business hours. This protects you from paying big invoices for simple fixes.
- Access to Cisco Network Design Specialists
Progent's registered experts for Cisco offers help from on-staff specialists who have experience in planning, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's core consulting services consist of system integration, Microsoft Exchange consulting, system security design, and Help Desk Co-management services. Progent's Application Experts group offers in-depth consulting expertise in critical business applications. Help available from the Application Experts staff includes:
Dynamics GP Support and Customization
Microsoft Office Project and Project Online Training
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Project Management and Software Programming
MySQL Project Management and Software Programming
Apple Macintosh Support
Amazon MWS Application Development
By offering a full service centralized source for network generalists and application experts, Progent can tailor timely, affordable, and comprehensive information technology solutions that fit the special requirements of your company.
- State of the Art Online Connectivity Software
Protected online access allows Progent's service experts to see exactly what your users see. This makes it easier to find fast solutions to issues that might otherwise demand an expensive personal visit. State-of-the-art remote access tools and expert technicians together allow Progent to resolve most IT issues rapidly and affordably. Progent is a pioneer in offsite support and automated network tracking.
- Compatibility with Mainstream VPN Products
Progent supports safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- Round-the-Clock Service for High System Availability
For organizations with vital applications, Progent can provide optional 24x7 online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk Call Center services are designed specifically for budget-conscious offices whose clients need immediate access to a Help Desk service with expert telephone support and full escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical experience, refined remote support software, and familiarity with enterprise networking allow offices to avoid the limitations of excessive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.
Progent stands out by offering:
How Does My Business Start Getting Online Network Support from Progent?
- In-depth Knowledge of Microsoft's Complete Range of Server Platforms
Progent offers world-class support for Microsoft's popular server products with services that include Microsoft Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 upgrades, Microsoft Exchange 2019 deployment, MS Exchange 2016 migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises visits per minute. As a result, you are charged only for received support. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no initialization fee and asks no retainer for support services delivered during regular business hours. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for fast fixes so you won't be tempted to permit minor problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or local service firms who provide scant documentation or details of services done, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports transmitted by every staff member to every client. The practice of documenting and archiving service records allows more efficient service and avoids a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who won't let go of vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to provide 24x7 network tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By uncovering possible issues before they result in downtime, network monitoring can keep your information network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.