Immediate Remote Troubleshooting for Edison Networks
For businesses located in Edison or anywhere in the state of New Jersey, Progent offers remote support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have delivered online support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, plus the services of CISA and CISSP-accredited cybersecurity experts to handle high-level security architecture and troubleshooting jobs.
Progent's remote support experts provide exceptional leverage because they have the practical background and are equipped with the sophisticated technology needed to resolve most network issues rapidly. Efficient support reduces immediate expenses because service calls require fewer billable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your company benefits even more with incidental costs by reducing or eliminating system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support experience is particularly helpful for businesses that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.
Progent's pricing model for online help is designed to leverage your network support investment. Progent bills by the minute for phone consulting, so you pay just for the support that you receive. In contrast to typical remote support organizations, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where quick repairs manage to turn into big tabs. Progent's skill at handling technical issues quickly means you spends less money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of optimized technologies and proven methodologies that permit the highest degree of effectiveness for online engineering help and troubleshooting for information systems of any size. Progent offers protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's online support team to communicate with your company's environment remotely without compromising network security.
Progent's sophisticated service database system includes extensive documentation describing the support that Progent's clients have received. Progent's team engineers have access to the records of services delivered to each customer by any engineer. This history of issues and resolutions is stored as a quickly searchable support knowledge base that allows Progent's online technical professionals to share their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's extensive list of accreditations and working relationships with key vendors including Cisco and Microsoft open up additional massive support databases and permit quick access to vendors' in-house support staff with the result that Progent's online service specialists are able to find optimal resolutions in the least time.
Online services available from Progent to businesses in Edison and throughout the state of New Jersey include:
Authorized MS Windows Expertise
Progent's Microsoft-expert remote service professionals offer computer repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist you with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server design, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Skype for Business planning and deployment consulting, Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of cost-effective desktop consulting and support services to help you company to deploy, configure, troubleshoot, and manage workstations and notebooks based on Windows. Progent's PC desktop support services cover areas such as offering Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure professionals, and validates a consultant's network technology skills at the master level. CCIEs know how to handle even the most challenging issues surrounding network infrastructure design, deployment, maintenance, protection, and problem solving. CCIEs operate closely with Cisco's internal engineers in isolating anomalies with Cisco IOS network management tools and developing workarounds or identifying software patches. Cisco qualified CCIEs provide exceptional value because their deep expertise permits them to fix problems quickly. In common cases, less seasoned consultants can struggle for hours or days with the same problems that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can interface to your environment by means of sophisticated remote support tools in order to provide fast, safe, and affordable diagnosis and remediation.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Progent's Cisco CCIEs can provide consulting for all of Cisco's popular family of infrastructure appliances. Cisco infrastructure support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support, Nexus switch support, Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco VoIP phones and IP video phones solutions and wireless IP phones integration, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet APs deployment help, Cisco wireless controllers support Services, Cisco VPN and Network Security Integration help, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of system protection solutions that can enhance the immunity of your Windows, Apple macOS and OS X, Linux network against internal or external threats or assist you to clean up rapidly following a damaging penetration. Security consulting services available from Progent include: comprehensive information security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recovery from malicious assaults; installing firewalls; building safe techniques for remote and mobile communication; securing your email infrastructure from spam and DHA attacks; and initiating 24x7 network monitoring.
Progent offers advanced remote support services to help companies of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that utilize on-premises resources as well as public cloud services. To help you to integrate public clouds with networks, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable process for restoring services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and fixes and can produce reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide high availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to address a wide range of information technologies including system architecture, email solutions, network and operational security, plus UNIX/Linux and Windows integration. For server economization and simplified administration in environments that include Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-powered environments. Progent's team-based methodology for resolving technical issues enables fast escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can offer urgent phone-based help diagnosing anomalies affecting UNIX/Linux systems based on leading variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's leading corporations. Progent's ProSight series of network management outsourcing services covers all critical aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help you to install and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and enables fast restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to provide centralized control and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, optimize and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so that any potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery system that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these special fields of information technology allows customers to execute critical projects within budget and on schedule. Progent's project-based remote consulting services include:
How Your Edison Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Help Desk service options for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most issues.
Progentís shared Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the top PSA tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk team of veteran network professionals provides your workers in Edison or anywhere in the state of New Jersey immediate access to an effective technical support resource with extensive experience providing phone support and remote repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center perception as a key driver of company efficiency, and Progent's policy is to fix and not merely annotate IT issues.
- Applications Services: Education, Programming, and Integration
Progent's Applications Experts Team can supply remote and in-depth consulting expertise and education in special business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for familiar Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's expertise, custom development, and training services, see Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Edison, or anywhere in the state of New Jersey, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your environment so your computer maintenance is proactive rather than reactive. By detecting emerging trouble spots before they evolve into downtime, system monitoring can minimize inconvenient and costly network breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or networks based on multiple OS platforms.
To contact Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux environments, visit Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Edison or anywhere in the state of New Jersey, Progent's online network support specialists are ready to provide expert and affordable system support the instant your business has to have it. Long experience providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to repair IT problems quickly while avoiding the cost and lost productivity associated with on-premises service calls.
Even if your Edison business relies on a regular independent consultant or employs a full time organization that can deal with ordinary network issues, Progentís Microsoft certified consultants can still offer a convenient and transparent virtual expansion of your local resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to solve sudden system emergencies or particularly challenging integration problems.
Features of Progent's Remote Computer Support for Edison
Progent's online support, Internet-based troubleshooting, network security consulting, and system administration services offer businesses in Edison or throughout the state of New Jersey unparalleled leverage for your IT budget. Whether you need one-time phone help and remote network repair or ongoing Help Desk support and network management, Progent's experts can provide your office enterprise-level network support while allowing you to avoid the cost and administration overhead of carrying a large internal IT staff. Highlights of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to companies in Edison and is also ideal for customers in geographic regions of New Jersey that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a wide array of Microsoft support utilities, technical databases, and on-going training.
- Per Minute Billing to Reduce Costs
Progent provides remote support on a minute-by-minute basis, so you are charged only for the services you receive. Progent has no minimum charge for phone help and asks for no periodic retainer for services provided during regular working hours. This protects you from paying big invoices for routine fixes.
- Access to Cisco Network Design Experts
Progent's certified experts for Cisco can provide access to authorized specialists who have experience in designing, implementing, and managing networking environments based on Cisco products. Progent can offer a CCIE or CCNP to help you create fast, reliable, and protected infrastructure for local and remote networking.
- Application Experts Consulting
Progent's core consulting offerings include technology integration, Microsoft Exchange expertise, corporate security planning, and Co-managed Help Desk services. Progent's Experts Team can provide in-depth consulting expertise for specific business applications. Support available from the Application Experts Team covers:
Dynamics GP Consulting and Programming
Microsoft Office Project and Project Online Training
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and SQL Server 2014 Application Development and Debugging
Oracle Management Support and Software Programming
MySQL DBA Services and Application Development
Apple Mac Support
Amazon MWS Software Design and Programming
By offering a full service one-stop resource for IT generalists and application experts, Progent is able to tailor timely, affordable, and comprehensive information technology solutions that address the specific requirements of your company.
- Advanced Online Access Software
Protected online connectivity allows Progent's support experts to observe exactly what your users see. This makes it possible to find fast solutions to problems that might otherwise demand an expensive onsite service call. Cutting-edge remote access tools and expert engineers together allow Progent to resolve most IT problems rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated system tracking.
- Compatibility with Mainstream VPN Products
Progent can provide secure Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24x7 Support for High Network Availability
For companies with line-of-business applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on MS Operations Manager, this offering can help produce maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious companies whose clients require instant recourse to a Help Desk Call Center with expert telephone support and complete escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical expertise, fine tuned remote support tools, and understanding of enterprise networking allow offices to escape the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does My Business Begin Getting Remote Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on professional experience, at the front lines of network support, performing a broad variety of IT tasks for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting personnel. This guarantees that you get not only world-class IT skills, but also a support engineer with field-tested methods for applying technical knowledge to resolve real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises visits by the minute. Consequently, you are invoiced exclusively for received services. Progent does not impose a higher rate for off-hours or priority support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and requires no retainer for support services provided during regular business hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for quick repairs so you will not be forced to allow simple problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or small support organizations who provide scant documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by each consultant to each customer. The discipline of detailing and organizing support records results in more effective service and avoids a slew of typical problems such as when a service customer is virtually held hostage to a consultant who wonít release vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to offer round-the-clock system tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, system monitoring can save your IT network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.