Immediate Remote Help for Edison IT Networks
Immediate Phone Technical Support for Edison NetworksFor businesses in Edison or anywhere in the state of New Jersey, Progent provides online technical support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified engineers have delivered remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex networking problems, plus the assistance of CISSP-certified cybersecurity consultants to help with advanced security design and diagnostic jobs.

Progent's remote technical support experts offer excellent value because they possess the real-world background and are equipped with the advanced tools needed to resolve the majority of network problems rapidly. Efficient support reduces direct expenses because service calls require minimal chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your company benefits even more with incidental costs by reducing or eliminating network downtime and associated losses due to business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's advanced online technical support experience is especially important for organizations that depend on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's pricing policy for online help is designed to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you owe just for the support that you actually get. Unlike typical remote service companies, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing save you from scenarios where fast fixes manage to end up as large invoices. Progent's penchant for solving technical issues quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of customized technologies and field-tested methodologies which promote the maximum level of efficiency for online technical support and repair for IT networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's online support team to interface to your company's environment remotely without compromising system security.

Progent's powerful customer support reporting system stores extensive histories for the support that Progent's customers have received. Progent's staff engineers have access to the specifics of services provided to each Progent client by every engineer. This database of issues and fixes is structured as a conveniently accessible proprietary knowledge base that allows Progent's online technical engineers to share their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's extensive list of certifications and close relationships with key industry leaders such as Cisco and Microsoft make available other massive technical knowledge bases and permit priority response from vendors' internal engineering staff so Progent's remote service experts can determine optimal solutions in the least time.

Remote technical support services provided by Progent to clients in Edison and anywhere in the state of New Jersey include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the world's leading corporations. Progent's ProSight suite of outsourced network management services addresses all critical aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the complete threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical files, apps and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to deliver web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is designed to help assess your organization's ability either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup environment that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Progent's charges for longer-term consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology enables customers to execute major initiatives economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service options for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are a convenient solution for businesses who lack the money or time to create an in-house Call Center but who need quick response from a dependable Help Desk Call Center with proficient phone support as well as the ability to escalate complex problems to high-level consultants.

    Progent’s Virtual Help Desk is intended for bigger businesses and acts as a transparent supplement to your current Help Desk organization. Progent's Virtual Call Center can act as a an escalation alternative to resolve the toughest computer system problems, or be ready in overflow situations when your other support engineers are swamped.

    Progent's Help Desk team of seasoned network professionals offers your computer users in Edison or anywhere in the state of New Jersey fast contact with an efficient technical support resource with extensive experience offering phone support and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Call Center the reputation as a solid contributor to business efficiency, and Progent's target is to resolve rather than just report network issues.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts staff offers phone-based professional consulting expertise and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's expertise, programming, and education offerings, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Edison, or anywhere in the state of New Jersey, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to accommodate your business so that your IT maintenance is proactive rather than reactive. By spotting looming trouble spots before they grow into downtime, proactive monitoring can minimize disruptive and costly information system failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks that support multiple platforms.
How Your Edison Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Edison or throughout the state of New Jersey, Progent's online network support engineers are ready to deliver professional and cost-effective IT support the instant your company requires it. More than a decade of providing remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to fix network problems quickly while eliminating the cost and lost time that comes with in-person service calls.

Even if your Edison company works with a local freelance consultant or maintains an in-house IT staff that can handle common network problems, Progent’s Microsoft certified consultants can still offer an easy and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either lack the availability or the knowledge to address sudden network emergencies or especially tough integration projects.

Benefits of Progent's IT Support for Businesses in Edison
Progent's online technical help services enable your Edison company to experience the advantages of on-call, world-class network support without the cost of managing an in-house IT organization. Your network will acquire greater strategic value by becoming more available, productive, and protected. Benefits to your business include:

  • Seamless virtual expansion of your on-site support resources
    With most companies in Edison and throughout New Jersey, nearby computer service providers, whether represented by freelance consultants or an in-house IT staff, can solve the majority of technical problems. On the other hand, major troubles may strike when local support personnel are overstretched or absent, and some trouble may involve technology that is unfamiliar to your local support personnel. In these cases, Progent's online support professionals provide an easy, fast, and affordable way to supplement your regular help and to convey valuable knowledge to increase your capability to deal with downstream problems in-house.

  • Reduced Dependence on Individual Consultants
    For IT support, smaller companies often rely on independent freelance service providers. Although freelance consultants have smaller internal costs than big consulting organizations and can afford to charge lower rates, they are sometimes overextended, making it hard to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in training, the absence of reserve personnel may force your business to wait for assistance during an IT crisis. As your company grows, network unavailability and trouble with vital software become more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a ready source of backup service expertise to make sure your network stays up and running.

  • Build a Solid Basis for Seamless Expansion
    Businesses typically begin with an IT system created on a modest budget. Lacking a strong framework, slap-dash fixes often get thrown on top of a shaky foundation. When a network grows, stability and expandability issues can hinder the success of the organization. These badly built environments need careful assessment, intelligent strategic planning, and wide technical knowledge to evolve to a system architecture that can offer the stable foundation to meet current business requirements and simplify downstream expansion.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller offices need advice and technical education to negotiate an increasingly complex array of technology options capable of promoting business growth and improving productivity. Businesses do not need a network engineer who is motivated to resell a certain vendor's technology. IT consulting and product sales can result in a situation where the recommended solution is built around a profitable technology rather than the genuine needs of a client. Progent avoids these conflicts by offering only services rather than products. This allows Progent to align technical expertise with the best interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of technical experience, fine tuned support software, and understanding of enterprise networking enable companies to avoid the pitfalls of exclusive reliance on smaller service organizations, independent freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry background, at the front lines of IT service, executing a broad variety of IT projects for a large array of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support team. This means that you get not just world-class technical help, but also a consultant with field-tested methods for using technical knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person visits by the minute. Consequently, you are invoiced just for delivered support. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no retainer for services provided during regular business hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick fixes so you will not be tempted to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their scope, Progent can concentrate on offering high-value skills where Progent faces little competition. Companies who work with familiar freelance service providers or who employ internal support staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more robust, secure, and productive.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to offer 24x7 network tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can keep your IT network from stressful and costly availability disruptions.
How Does Our Company Begin Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.