Immediate Online Troubleshooting for Edison New Jersey Information Networks
Urgent Phone Support for Edison SystemsFor businesses located in Edison New Jersey, Progent offers remote help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure issues, plus the assistance of CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.

Progent's remote technical support experts provide excellent value due to the fact that they have the real-world background and have access to the sophisticated tools necessary to resolve most information system issues rapidly. This reduces direct expenses since solutions require fewer chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your organization benefits even more in incidental costs by reducing or eliminating system downtime and related losses due to business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive online technical support know-how is especially important in environments that depend on public clouds for critical infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's pricing model for online help is designed to leverage your network support investment. Progent charges on a per-minute basis for phone consulting, so you pay just for the services that you receive. Unlike many online support companies, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing avoid situations where quick solutions somehow turn into large bills. Progent's penchant for dealing with technical issues efficiently means you saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of customized technologies and field-tested methodologies which promote the maximum level of efficiency for online consulting and troubleshooting for computer networks of any size. Progent offers secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the staff of Progent's remote service group to connect to your company's network without compromising corporate security.

Progent's powerful service reporting system stores thorough records describing all service that Progent's clients have been provided. Progent's team consultants have the benefit of the details of support delivered to each customer by every consultant. This database of issues and fixes is organized as a quickly exploitable internal knowledge base that permits Progent's online support experts to communicate their experiences with the whole team to ensure that the value of Progent's technical support grows over time. Progent's extensive list of accreditations and close relationships with important vendors including Cisco and Microsoft make available other extensive technical support databases and permit fast response from vendors' in-house support staff so Progent's remote consulting experts are able to come up with optimal solutions in the least time.

Online technical services available from Progent to companies in Edison New Jersey include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services designed to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's top enterprises. Progent's ProSight suite of network monitoring and management services covers all key areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup product companies to create ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service. ProSight DPS products manage and track your data backup processes and enable transparent backup and fast restoration of vital files/folders, applications, images, and virtual machines. ProSight DPS helps you avoid data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks like ransomware, user mistakes, malicious insiders, or application bugs. Managed backup services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these fully managed services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a flexible and cost-effective solution for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving information system. In addition to optimizing the protection and reliability of your IT network, Progent's patch management services allow your in-house IT staff to concentrate on line-of-business projects and tasks that deliver the highest business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo enables single-tap identity verification with Apple iOS, Google Android, and other personal devices. With 2FA, whenever you log into a secured online account and give your password you are asked to confirm who you are via a unit that only you possess and that is accessed using a different network channel. A broad selection of devices can be utilized for this added form of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can register multiple verification devices. For more information about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of in-depth management reporting plug-ins designed to integrate with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to provide centralized management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so any looming problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with information security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your organization's preparedness either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract IT programs. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology enables customers to execute critical projects within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Call Center Services
    Progent's Call Center service offerings for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Call Center consulting services can support you in building an effective new Help Desk Call Center or improving your existing organization, evaluating or modifying Help Desk software to address the particular requirements of your corporation, or providing occasional online personnel to work with your internal Call Center group to handle high-demand scenarios such as software migrations, mass upgrades, or installing new business software.

    Progent's Help Desk Call Center team of veteran information technology professionals gives your computer users in Edison New Jersey quick assistance from a large support resource with substantial background offering phone help and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a crucial contributor to company performance, and Progent's intent is to fix instead of merely report network issues.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting staff can supply online professional consulting support and training in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Microsoft 365 Excel. To learn more information about Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer advanced remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center2, extend or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Edison New Jersey remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager to accommodate your environment so your computer maintenance is proactive and automated. By exposing possible problems before they grow into network outages, automated monitoring can head off disruptive and costly service failures. Progent can also use system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks powered by a mix of OS platforms.
How Your Edison Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Edison New Jersey, Progent's online computer support engineers can deliver effective and affordable system support the moment your organization needs it. Over 20 years of offering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access technology to fix network problems quickly while avoiding the expense and lost productivity associated with on-site support visits.

Even if your Edison business relies on a local freelance support technician or employs a full time IT staff that can handle day-to-day computer problems, Progent's Microsoft and Cisco certified engineers are available to provide a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either lack the time or the experience to solve unexpected system crises or particularly complex integration problems.

Features of Progent's Online Computer Services for Edison New Jersey
Progent's online help, Internet-based troubleshooting, system security expertise, and network administration services give companies in Edison New Jersey unparalleled leverage for your support budget. Whether you need occasional telephone support and Internet-based troubleshooting or ongoing Help Desk services and system administration, Progent's experts can provide your organization world class IT support while allowing you to eliminate the cost and hassle of running a full-service internal IT staff. Highlights of Progent's online help program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT expertise, refined remote support software, and understanding of corporate IT enable companies to escape the limitations associated with excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier experts average more than ten years of hands-on industry experience, at the front lines of IT service, executing a broad variety of technical tasks for a large array of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support team. This guarantees that you get not only expert IT capability, but also a consultant with proven methods for using computer knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises help by the minute. As a result, you owe only for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for support services provided during normal business hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast fixes so you will not be forced to allow simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or local support organizations who offer minimal documentation or details of services performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation transmitted by each staff member to each client. The practice of detailing and organizing service activity allows more efficient service and avoids a variety of typical problems such as when a service client is effectively held captive to a consultant who won't let go of the keys to the kingdom.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only support firms to offer round-the-clock remote tracking services based on MS Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can save your information network from painful and expensive availability disruptions.
How Does My Business Start Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.



An index of content::

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    Progent can assist your business to understand the wealth of subscription options offered with Microsoft 365, formerly branded Office 365, and integrate your information network with Microsoft 365 so you realize top business value. Progent offers expertise with cross-vendor networks that incorporate Windows, macOS, and Linux technology. Progent can also help you to create and maintain hybrid ecosystems that seamlessly integrate on-premises and cloud products and services.

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    Microsoft Virtual Server, hosted on the Microsoft Windows Server 2003 platform and powered by software originally developed by Connectix, delivers the performance necessary to carry out server consolidation, application migration, and server isolation projects via virtualization technology in an enterprise-ready computing environment with high scalability, manageability, and fault tolerance. Microsoft has targeted Virtual Server at companies who want to enhance operational efficiency in software development and testing, migration from legacy line-of-business software, and hardware consolidation. Progent's professional Virtual Server consultants can help your business to evaluate and deploy Microsoft Virtual Server.

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    Progent's Microsoft certified consultants offer a variety of support services for Microsoft Dynamics GP. Dynamics GP/Great Plains is a financial and ERP solution built, like all Microsoft financial tools, on the scalable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP provides a cost-effective solution for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is simple to install and integrate, and with its segmented design you are able to license only the capability you currently need, with the ability to expand users and enlarge functionality in the future. Progent's Microsoft Dynamics GP support engineers can help you deploy, customize and administer the current version of Dynamics GP or upgrade efficiently from an earlier edition.

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    DoubleTake/Carbonite Software offers a family of tools intended to provide small and midsize companies a range of affordable solutions for backing up and recovering vital applications such as Microsoft Exchange, SQL, RIM Blackberry, and Microsoft Office SharePoint. Progent's business continuity planning consultants have extensive experience integrating DoubleTake/Carbonite products into small company information networks to achieve a high level of availability and business continuity capability at an affordable price.

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    Progent's Technical Response Center provides nationwide extended hours remote troubleshooting for networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support engineers provide after-hours telephone support and online direct network connection to troubleshoot and resolve technical problems rapidly and affordably. The scope of technical expertise represented by Progent's staff of nationwide service engineers makes it possible to escalate even the most difficult problems to qualified specialists as needed. For critical problems, the TRC endeavors to answer your request for service within one hour.

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    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of the time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it.

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    Altaro VM Backup software from Hornetsecurity provides small and mid-size businesses a reliable and budget-friendly platform for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be used for local, offsite, multi-site, and cloud-hosted environments and also enables cost-effective cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of online or onsite services to assist you to plan, install, optimize and debug a modern backup/restore system powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/restore service based on Altaro VM Backup technology.

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