Fast and Affordable Online Troubleshooting for Edison New Jersey Computer Networks
For organizations located in Edison New Jersey, Progent offers remote help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have delivered online support to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with complex infrastructure problems, plus the assistance of CISSP-accredited cybersecurity experts to handle advanced security architecture and diagnostic issues.
Progent's remote support engineers provide exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced technology necessary to solve most network issues rapidly. Efficient support reduces immediate costs because service calls use up fewer billable consulting minutes. Online help also avoids the expense of sending an engineer to your office. Your organization saves additionally in indirect expenses by reducing or eliminating system outages and related costs due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support expertise is particularly important for organizations that rely on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be useful.
Progent's billing policy for remote help is structured to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you pay only for the services that you receive. In contrast to many online support companies, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing avoid situations where fast repairs manage to turn into big bills. Progent's penchant for disposing of problems efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of customized technologies and field-proven methodologies that permit the highest level of effectiveness for remote consulting and repair for information networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to access your company's computer system without compromising system security.
Progent's proven technical support reporting system stores detailed histories of the support that Progent's clients have received. Progent's team service personnel have access to the specifics of services provided to every Progent client by every Progent consultant. This history of issues and responses is organized as an easily exploitable internal database that enables Progent's online support professionals to share their experiences with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with important industry leaders such as Cisco and Microsoft open up other vast technical knowledge bases and allow fast response from vendors' internal support staff so Progent's online service experts can find the best solutions quickly.
Online support services offered by Progent to businesses in Edison New Jersey include:
Certified MS Windows Experts
Progent's Microsoft-certified online support experts offer network problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist you with a broad variety of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 planning and configuration,
MS Exchange Server 2016 migration, Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams integration, Skype for Business Server migration consulting, Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of cost-effective desktop services to assist your company to deploy, integrate, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 upgrade help as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network consultants, and indicates a person's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to resolve the most challenging issues encountered in network design, installation, maintenance, compliance, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or identifying program patches. CCIEs offer exceptional value because their depth of expertise enables them to solve problems quickly. In common cases, less qualified engineers can wrestle for many hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your network using state-of-the-art on-line support technology to perform fast, secure, and affordable analysis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's market leading family of connectivity products. Cisco technology consulting available from Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet APs engineering services, Cisco wireless controllers support Services, Cisco VPN and Security engineering help, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Professionals
Progent's accredited CISM and CISSP security and compliance consultants offer a range of security services to strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or help your business to clean up rapidly following a damaging breach. Security support services available from Progent cover in depth data security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; quick recovery from malicious attacks; configuring firewalls; designing safe architectures for remote and mobile communication; protecting your email system against viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting to help organizations of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that combine on-premises resources along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent process for recovering applications and services rapidly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and patches and can generate reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer online support services to address a wide range of computer technologies such as network infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified management in networks that include Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with migration from legacy applications to MS Windows or Linux-powered environments. Progent's team-oriented methodology for solving network problems promotes fast escalation, when required, to engineers with appropriate experience to handle complex situations. This accelerates repair of urgent problems, reduces network downtime, and cuts support expense.
Important Linux platforms for which Progent can provide expertise include:
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate services intended to enable small and medium-size organizations to benefit from the same best-of-breed technology used by some of the industry's top corporations. The ProSight line of outsourced network management services covers all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the entire threat progression including protection, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their connectivity hardware like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so any looming problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for special IT projects. Progent's rates for longer-term development or consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these important fields of information technology allows customers to execute critical initiatives economically and on schedule. Progent's special online engineering services include:
How Your Edison Company Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Help Desk Call Center service offerings for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Help Desk consulting services can support you in creating an effective new Help Desk or revamping your current one, evaluating or enhancing Help Desk software to handle the unique requirements of your business, or adding temporary phone support personnel to supplement your internal Help Desk Call Center resources during unusually busy scenarios such as software migrations, mass updates, or rolling out new applications.
Progent's Help Desk team of seasoned information technology consultants provides your computer users in Edison New Jersey quick contact with a reliable support resource with substantial background providing phone support and remote troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a major contributor to company success, and Progent's aim is to resolve rather than merely annotate technical problems.
- Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Group offers online advanced consulting support and education in specific application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, programming, and education offerings, visit Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, extend or tune an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers businesses in Edison New Jersey remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so your computer support is proactive and automated. By spotting emerging trouble spots before they grow into network outages, system monitoring can head off inconvenient and expensive information system breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or networks that incorporate a combination of operating systems.
To get in touch with Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Help, phone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Edison New Jersey, Progent's online computer support engineers are ready to provide professional and affordable system support the instant your company needs it. More than a decade of delivering remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune online access technology to repair IT problems quickly while avoiding the expense and lost productivity associated with in-person support calls.
Even if your Edison business has a local freelance consultant or maintains an in-house organization that know how to handle common computer issues, Progentís Microsoft certified consultants can still offer a convenient and transparent remote extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the experience to address sudden system crises or particularly complex integration projects.
Features of Progent's Online Computer Support for Edison New Jersey
Progent's phone help, Internet-based troubleshooting, system security consulting, and system administration services offer offices in Edison New Jersey the greatest leverage for your support investment. Whether you require occasional telephone support and Internet-based troubleshooting or ongoing Help Desk call center services and system administration, Progent's professionals can provide your business world class network support while allowing you to avoid the cost and hassle of carrying a full-service in-house IT organization. Key features of Progent's online help services include:
- Fast Phone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to businesses in Edison New Jersey and is also ideal for customers in geographic areas that lack consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Partner support firm, Progent has access to a broad selection of Microsoft support tools, technical information, and continuing training.
- Per Minute Rates to Reduce Expenses
Progent provides online support on a per-minute billing plan, so you are charged only for the services you receive. Progent has no minimum charge for online help and imposes no periodic subscription fee for services delivered during regular working hours. This protects you from paying big invoices for quick fixes.
- Access to Cisco Certified Network Design Experts
Progent's registered experts for Cisco can provide access to on-staff professionals who have experience in designing, deploying, and supporting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Team
Progent's basic consulting offerings include system integration, MS Exchange consulting, network security design, and Co-managed Help Desk services. Progent's Application Experts Team can provide world-class consulting support in specific business applications. Support offered by the Application Experts Group includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Expertise
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Development and Training
Power BI Solutions
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Application Development
MySQL Management and Software Design
Apple Macintosh Support
Amazon MWS Programming
By providing a full service one-stop source for IT generalists and application experts, Progent can tailor fast, affordable, and thorough IT solutions that match the special requirements of your business.
- Advanced Remote Access Software
Protected remote access permits Progent's support experts to see exactly what your users see. This makes it easier to produce fast solutions to problems that might otherwise require an expensive personal visit. Sophisticated online access tools and experienced technicians together allow Progent to repair most network problems quickly and economically. Progent is an industry leader in online troubleshooting and remote network tracking.
- Compatibility with Popular VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum Network Uptime
For companies with line-of-business applications, Progent can provide optional 24x7 online technical services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk support services are designed especially for budget-constrained businesses whose workers require immediate access to a Help Desk service with effective telephone support and full escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical expertise, fine tuned remote support tools, and understanding of corporate IT allow companies to avoid the limitations of exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Begin Receiving Online Computer Help from Progent?
- In-depth Knowledge of Microsoft's Entire Range of Servers
Progent offers world-class support for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 R2 migration, Microsoft Windows Server 2003 upgrades, MS Exchange 2019 Server planning and configuration, MS Exchange 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person help by the minute. As a result, you are billed just for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and requires no monthly commitment for support services provided during regular business hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick fixes so you will not be tempted to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on delivering high-value services where Progent has few competitors. Companies who work with trusted freelance service providers or who maintain internal IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to offer 24x7 remote tracking services based on Microsoft Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By revealing potential issues before they cause downtime, system monitoring can keep your information network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.