Fast and Affordable Online Troubleshooting for Edison New Jersey IT Networks
For companies located in Edison New Jersey, Progent offers online help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking problems, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and diagnostic jobs.
Progent's online technical support engineers provide excellent leverage due to the fact that they have the practical experience and have access to the advanced technology required to solve most information system issues quickly. Efficient support reduces immediate expenses since service calls use up fewer billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization saves even more in indirect expenses by reducing or eliminating network outages and associated costs stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive remote consulting know-how is particularly helpful for businesses that depend on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's billing policy for online help is structured to stretch your network support investment. Progent bills per minute for phone assistance, so you are charged exclusively for the services that you actually get. In contrast to many remote service companies, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing avoid situations where fast repairs somehow end up as major tabs. Progent's penchant for handling problems efficiently means you saves money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of customized technologies and field-tested methodologies that promote the maximum degree of effectiveness for remote technical support and repair for IT networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's Technical Response Center to access your company's environment without violating system security.
Progent's sophisticated technical support reporting application includes detailed histories of the service that Progent's customers have received. Progent's authorized service personnel have access to the details of services provided to each client by any Progent consultant. This database of anomalies and solutions is organized as a conveniently searchable proprietary knowledge base that allows Progent's online support engineers to share their experiences with the whole team to ensure that the value of Progent's support grows over time. Progent's high-level certifications and close associations with major technology companies such as Cisco and Microsoft open up other extensive support knowledge bases and permit quick response from vendors' in-house engineering staff so Progent's online service specialists can arrive at optimal resolutions quickly.
Remote technical services available from Progent to customers in Edison New Jersey include:
Authorized Windows Expertise
Progent's Microsoft-certified remote support experts can provide computer system troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist you with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 deployment,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop consulting and support services to assist you company to deploy, configure, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the management of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure consultants, and validates an individual's networking knowledge at the master level. CCIEs know how to handle even the most complex problems surrounding network design, installation, administration, protection, and repair. Cisco CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with IOS Software network administration utilities and developing workarounds or locating software patches. Cisco CCIEs offer exceptional value since their broad expertise permits them to resolve problems quickly. In common instances, less qualified service providers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your environment using the latest on-line troubleshooting tools in order to perform quick, safe, and economical analysis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's market leading family of connectivity products by providing services such as:
CISM and CISSP Premier Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of security solutions to improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or help your business to clean up quickly after a serious breach. Security consulting services available from Progent cover comprehensive information security assessment using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; quick recovery from malicious assaults; configuring firewalls; building secure techniques for remote and mobile access; defending your messaging infrastructure from spam and directory harvest attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support to help companies of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that combine physical resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable workflow for restoring applications and services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also allows transparent testing for site recovery, updates and fixes and can generate reports to confirm full service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer remote consulting services to address a broad range of computer technologies such as network architecture, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy administration in environments that incorporate Linux and Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to Windows or Linux-based solutions. Progent's team-oriented approach to solving technical issues enables fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This expedites repair of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can offer urgent remote help troubleshooting anomalies within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's top corporations. The ProSight portfolio of outsourced network management services addresses all key facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the entire threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so all potential problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology projects. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology allows clients to execute major initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Edison Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most issues.
Progent's Help Desk Call Center consulting expertise can support you in establishing an efficient new Call Center or enhancing your existing organization, identifying or enhancing Help Desk software to meet the special demands of your business, or adding temporary online personnel to supplement your in-house Call Center group to handle high-demand situations like software transitions, major updates, or installing new applications.
Progent's Call Center team of experienced information technology experts provides your computer users in Edison New Jersey fast assistance from a dependable network service resource with extensive background delivering telephone-based consulting and remote diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center recognition as a major driver of business success, and Progent's target is to resolve and not simply report IT issues.
- Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts Group offers online and in-depth engineering support and training in key application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Edison New Jersey remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your business so your IT support is proactive rather than reactive. By detecting emerging trouble spots before they cause downtime, automated monitoring can head off stressful and costly network failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments that support multiple operating systems.
To contact Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Edison New Jersey, Progent's online network support engineers can deliver professional and economical system support the moment your organization requires it. Long experience delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to fix IT problems rapidly while eliminating the cost and lost productivity that comes with on-site support visits.
Even if your Edison company works with a regular independent consultant or maintains a full time IT staff that can handle ordinary network issues, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless remote extension of your local resources in cases when your usual service personnel either don't have the time or the expertise to address sudden system emergencies or especially complex integration projects.
Advantages of Progent's IT Support for Companies in Edison New Jersey
Progent's online support services enable your Edison organization to have the advantages of immediate, enterprise-grade network support without the expense of managing a full-time IT staff. Your information system will derive added strategic worth by being more reliable, efficient, and protected. Advantages to your business include:
- Seamless virtual expansion of your local support resources
For most companies in Edison New Jersey, nearby computer support providers, whether consisting of freelance consultants or an in-house maintenance staff, can handle typical technical issues. On the other hand, serious problems might spring up when local support personnel are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your onsite support technicians. In these cases, Progent's online service experts provide a convenient, fast, and budget-friendly solution to augment your local resources and to pass on valuable information to increase your ability to handle downstream issues locally.
- Less Reliance on Freelance Consultants
For network support, smaller offices often depend on individual freelance consultants. Although independent service people have less internal costs than larger support firms and can often charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another client, ill, on a trip, or in class, the absence of fallback personnel may force your business to go without assistance during an IT crisis. As your company expands, network unavailability and trouble with critical software are more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of backup service experts to insure your IT system stays up and running.
- Build a Scalable Basis for Smooth Growth
Businesses typically begin with an IT architecture created on a shoestring budget. Lacking a proper framework, band-aid repairs can get piled on top of an unstable foundation. When a network grows, reliability and scalability issues can impede the success of the organization. Such poorly built systems require proper analysis, smart strategic planning, and wide IT knowledge to upgrade to a network architecture that can provide the solid foundation to meet vital business demands and simplify downstream growth.
- Work with Solution Providers Instead of Technology Vendors
Smaller businesses require advice and technical education to negotiate an ever more complicated maze of technology options available for accelerating business growth and improving productivity. They do not need a computer consultant who is motivated to resell a certain vendor's technology. IT support and product selling can result in a scenario where the proposed
solution is designed around a profitable technology instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to align IT consulting with the real interests of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT expertise, refined remote support tools, and familiarity with enterprise networking allow businesses to avoid the limitations of excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Start Getting Online Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional background, in the trenches of IT service, performing a broad variety of IT tasks for a large mix of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This guarantees that you get not just expert IT capability, but also a consultant with field-tested methods for using computer knowledge to resolve real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person help per minute. Consequently, you owe only for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no retainer for support services provided during normal business hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast repairs so you won't be tempted to allow simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent faces little competition. Companies who utilize trusted freelance service providers or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, secure, and productive.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to provide round-the-clock remote monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your information network from stressful and expensive availability losses.
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.