Immediate Online Help for Edison Information Networks
Immediate Remote Technical Support for Edison NetworksFor companies located in Edison or anywhere in the state of New Jersey, Progent provides remote support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle challenging networking problems, plus the services of CISA and CISSP-certified security consultants to handle high-level security design and troubleshooting jobs.

Progent's remote support engineers offer exceptional value because they possess the practical background and have access to the advanced technology required to resolve the majority of network problems quickly. Efficient support reduces direct costs because solutions require fewer chargeable consulting minutes. Remote help also avoids the expense of sending an engineer to your office. Your company saves additionally in indirect costs by reducing or avoiding network outages and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting know-how is particularly helpful in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an option.

Progent's pricing model for online help is structured to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are charged just for the services that you receive. In contrast to typical online support companies, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and clean model for pricing prevent situations where speedy. minor repairs manage to turn into major bills. Progent's penchant for handling technical issues quickly means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an array of customized tools and field-tested processes which ensure the highest degree of effectiveness for remote technical support and repair for computer systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's Technical Response Center to interface to your company's environment without compromising network security.

Progent's advanced customer support reporting application includes thorough documentation describing all service that Progent's customers have received. Progent's staff engineers have access to the records of support delivered to every Progent client by any Progent consultant. This database of issues and repairs is organized as a conveniently retrievable proprietary knowledge base that enables Progent's online technical experts to share their knowledge company-wide to ensure that the value of Progent's technical support grows over time. Progent's high-level certifications and working associations with important vendors including Cisco and Microsoft open up other massive technical support databases and permit priority access to vendors' internal product engineers so Progent's online service experts can find optimal resolutions in the least time.

Online technical support services available from Progent to businesses in Edison and throughout the state of New Jersey include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price managed services designed to enable small and mid-size organizations to utilize the same cutting-edge technology used by some of the world's top corporations. Progent's ProSight series of IT management outsourcing services addresses all key aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire threat progression including filtering, identification, containment, remediation, and forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with government and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery system that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology programs. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these special fields of computer technology enables clients to execute major initiatives economically and on time. Progent's project-based online consulting services include:

  • Call Center Services
    Progent's Help Desk Call Center programs for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent’s Help Desk Co-management services make it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent’s shared Help Desk service is an advanced support solution built around the leading PSA platform for handling service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Call Center staff of experienced network experts offers your clients in Edison or anywhere in the state of New Jersey instant access to an effective network service resource with substantial experience providing phone support and remote repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk perception as a crucial contributor to business success, and Progent's aim is to resolve rather than just document network problems.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting staff provides online professional engineering expertise and training in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, customization, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, custom programming, and education services, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Edison, or anywhere in the state of New Jersey, online hybrid network monitoring and reporting by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your environment so that your computer support is proactive and automated. By detecting emerging problems before they evolve into downtime, automated monitoring can avoid disruptive and costly service breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks that support multiple operating systems.
How Your Edison Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Edison or anywhere in the state of New Jersey, Progent's online computer support engineers are ready to deliver effective and cost-effective system help the moment your organization requires it. More than 15 years of delivering online tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access tools to fix network problems quickly while avoiding the cost and lost time that comes with in-person support calls.

Even if your Edison organization works with a regular independent consultant or employs a full time organization that know how to deal with day-to-day computer issues, Progent’s Microsoft certified consultants are available to provide a convenient and seamless virtual extension of your on-site resources in cases when your usual service personnel either don't have the time or the experience to address unexpected system crises or particularly complex integration problems.

Advantages of Progent's Network Help for Organizations in Edison
Progent's online support services allow your Edison organization to have the advantages of timely, enterprise-level network support without the cost of maintaining a full-time IT staff. Your network will derive added strategic worth by becoming increasingly reliable, productive, and protected. Benefits to your business include:

  • Seamless virtual extension of your local IT resources
    For most offices in Edison or anywhere in New Jersey, nearby computer service providers, whether consisting of independent consultants or an in-house maintenance staff, can solve typical network issues. However, IT crises sometimes occur when local resources are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your usual service personnel. In these situations, Progent's on-call support professionals give you a convenient, fast, and economical way to augment your local resources and to pass on valuable knowledge to improve your capability to handle downstream issues in-house.

  • Less Dependence on Freelance Consultants
    For network maintenance, smaller organizations commonly rely on individual freelance consultants. While independent consultants carry smaller internal costs than larger consulting companies and can often charge marginally less, they are often overextended, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in class, the lack of reserve personnel may force your company to wait for help during an emergency. As your business expands, system unavailability and problems with vital applications become more expensive. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a dependable source of reserve service experts to insure your network stays available.

  • Create a Scalable Basis for Seamless Expansion
    Companies often begin with an IT system implemented on a shoestring budget. Without a robust framework, band-aid fixes can get thrown on top of an unstable foundation. As a network grows, stability and scalability problems can hinder the success of the organization. These badly designed environments need proper assessment, intelligent strategic planning, and wide IT expertise to upgrade to a system architecture that can deliver the solid foundation to handle vital business requirements and simplify downstream expansion.

  • Work with Solution Providers Instead of Product Vendors
    Smaller organizations need guidance and technical education to navigate through an increasingly complicated array of product options available for accelerating business success and improving efficiency. They hardly need a network engineer who is motivated to resell a certain vendor's technology. IT consulting and product selling can result in a scenario where the proposed solution is built around a predetermined product instead of the genuine needs of a business. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to match IT expertise with the real interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of IT knowledge, refined remote support software, and familiarity with enterprise networking allow companies to avoid the pitfalls of excessive dependence on smaller service firms, independent freelance consultants, or limited internal IT help.

Progent stands out by providing:

How Does My Business Begin Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.