Fast Online Support for Edison New Jersey Information Networks
For organizations in Edison New Jersey, Progent offers online technical support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided online support to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to help with challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited security experts to handle advanced security design and troubleshooting jobs.
Progent's remote support engineers offer excellent value due to the fact that they possess the real-world background and have access to the advanced tools needed to solve the majority of information system problems rapidly. This lowers immediate costs because solutions accumulate minimal chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your office. Your company benefits additionally in incidental costs by reducing or avoiding system downtime and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced remote consulting experience is particularly valuable in environments that rely on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.
Progent's pricing policy for online support is structured to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged only for the services that you receive. In contrast to typical online service organizations, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing avoid situations where speedy. minor repairs somehow turn into substantial invoices. Progent's penchant for dealing with problems quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of optimized technologies and field-tested methodologies which allow the maximum degree of effectiveness for remote help and troubleshooting for computer systems of any size. Progent provides protected VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's remote service group to link to your computer system without compromising network security.
Progent's proven technical support database application maintains extensive records describing all service that Progent's clients have received. Progent's staff service personnel have access to the details of support delivered to every Progent client by any Progent engineer. This database of issues and responses is stored as a readily exploitable proprietary database that enables Progent's online support professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's extensive list of accreditations and working associations with key technology companies such as Cisco and Microsoft make available additional extensive technical support databases and permit fast response from manufacturers' internal support staff with the result that Progent's online consulting experts can arrive at the most efficient resolutions promptly.
Remote services available from Progent to customers in Edison New Jersey include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online service professionals can provide computer problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist you with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams consulting, Skype for Business Server migration support, Lync Server integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop consulting and support services to assist you business to deploy, integrate, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services include providing Microsoft Windows 10 upgrade assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for networking professionals, and certifies a consultant's network technology skills at the master level. Cisco CCIEs can handle the most challenging problems encountered in network design, installation, administration, compliance, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or locating program updates. CCIEs are an exceptional cost-effectiveness because their broad experience enables them to find solutions for problems rapidly. In common instances, less qualified service providers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can communicate with your network by means of advanced on-line support tools to provide fast, secure, and affordable diagnosis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's popular selection of networking appliances. Cisco infrastructure expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch support, Nexus switch consulting and support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco VoIP phones and IP video phones support and Cisco wireless VoIP phones solutions, Cisco Meraki wireless AP layout and configuration, Aironet Access Points engineering support, Cisco WiFi controllers support Services, Cisco VPN Consulting help, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a variety of security solutions that can improve the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or help your business to clean up rapidly following a serious breach. Security services offered by Progent cover in depth data security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recuperation from malicious attacks; installing firewalls; establishing safe architectures for off-site and mobile communication; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Progent offers advanced online support services to help businesses of any size integrate their networks with popular public clouds such as Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that combine on-premises resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a repeatable process for restoring services quickly after an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and fixes and can generate reports to verify complete service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to plan, configure, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer remote support services to cover a wide array of information technologies including network architecture, email systems, system and process security, plus UNIX/Linux and Windows integration. For server economization and easy administration in environments that combine Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also help with transitioning from older applications to Windows or Linux environments. Progent's group-based approach to resolving network issues enables fast escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can provide emergency remote help diagnosing problems within UNIX/Linux networks powered by leading variants of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price managed services intended to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the world's top enterprises. Progent's ProSight suite of IT management outsourcing services covers all critical areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup product companies to produce ProSight Data Protection Services, a selection of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your backup operations and allow non-disruptive backup and fast recovery of vital files/folders, apps, system images, and VMs. ProSight DPS helps you protect against data loss caused by hardware failures, natural calamities, fire, malware such as ransomware, human error, ill-intentioned employees, or software glitches. Managed backup services in the ProSight DPS family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed backup services are most appropriate for your network.
- Patch Management: Patch Management Services
Progent's support services for software and firmware patch management offer organizations of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking updates to your dynamic information network. In addition to optimizing the security and reliability of your computer network, Progent's software/firmware update management services allow your in-house IT staff to concentrate on more strategic projects and tasks that derive maximum business value from your network. Learn more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Android, and other personal devices. Using Duo 2FA, when you log into a secured application and give your password you are asked to verify who you are via a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be used as this added form of authentication including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. For details about Duo identity validation services, go to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with information security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is intended to help assess your company's preparedness to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for contract information technology projects. Billing rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these important areas of computer technology enables customers to execute critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:
How Your Edison Business Can Contact Progent's Online Support Experts
Call Center Support
Progent's Help Desk support alternatives for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve the most issues.
Progent's Call Center consulting expertise can aid you in creating an efficient new Call Center or enhancing your current organization, selecting or enhancing Help Desk Call Center software to handle the special needs of your corporation, or adding occasional phone support staff to work with your internal Call Center group to handle demanding situations like software migrations, major upgrades, or installing brand new applications.
Progent's Call Center team of experienced network consultants offers your clients in Edison New Jersey instant communication with an effective support resource with years of background providing phone support and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk recognition as a solid enabler of business efficiency, and Progent's intent is to resolve and not simply track IT issues.
- Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts staff can supply phone-based advanced engineering expertise and training in key application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for familiar Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's expertise, custom programming, and training services, go to Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Edison New Jersey remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your business so that your computer maintenance is proactive and automated. By spotting emerging problems before they cause full-scale emergencies, remote monitoring can minimize inconvenient and costly network crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows systems, or networks based on multiple OS platforms.
To get in touch with Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Edison New Jersey, Progent's online computer support engineers can provide effective and economical IT help the instant your company requires it. More than 15 years of delivering online tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to repair IT problems quickly while avoiding the cost and lost time associated with on-site service visits.
Even if your Edison office works with a regular freelance support technician or maintains an in-house organization that know how to handle common network problems, Progentís Microsoft certified engineers are available to provide an easy and seamless remote extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the knowledge to deal with sudden system emergencies or especially challenging integration problems.
Advantages of Progent's Network Help for Offices in Edison New Jersey
Progent's online support services allow your Edison business to realize the benefits of timely, expert IT support without the expense of managing a full-time IT organization. Your network will derive greater strategic worth by becoming more reliable, productive, and protected. Advantages to your business include:
- Convenient remote extension of your on-site IT resources
With most offices in Edison New Jersey, local computer service providers, whether consisting of independent consultants or an in-house IT staff, can handle typical network issues. On the other hand, IT crises might strike when local support personnel are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your local support people. In these situations, Progent's on-call support professionals provide a convenient, quick, and economical solution to supplement your regular resources and to convey useful information to increase your ability to resolve downstream problems in-house.
- Less Dependence on Freelance Consultants
For network maintenance, smaller organizations commonly depend on individual freelance service providers. Although freelance service people carry less internal costs than larger support companies and can afford to charge marginally less, they are often overextended, making it impossible to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in class, the absence of reserve help may force your company to go without assistance during an IT crisis. As your business expands, system downtime and problems with vital applications are more expensive. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides a dependable source of backup support expertise to insure your IT system is always available.
- Build a Scalable Foundation for Smooth Expansion
Businesses often begin with an IT system implemented on a shoestring budget. Without a strong framework, band-aid fixes can get thrown onto an unstable foundation. When a company grows, reliability and scalability problems can impede the productivity of the business. Such badly built environments need careful assessment, smart strategic planning, and wide IT knowledge to upgrade to a network architecture that can offer the solid foundation to meet vital business requirements and facilitate downstream expansion.
- Interact with Solution Providers Rather Than Technology Vendors
Smaller organizations require advice and technical education to navigate through an ever more complicated maze of product alternatives available for accelerating business success and improving efficiency. Businesses do not need a computer consultant who is motivated to earn a commission on a specific vendor's products. Network consulting and product sales can result in a situation where the recommended
solution is built around a profitable technology instead of the true requirements of a client. Progent avoids these conflicts by offering only services instead of products. This allows Progent to match technical expertise with the best interests of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT experience, refined remote support software, and understanding of corporate IT allow companies to escape the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Start Getting Online Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry background, at the forefront of network service, performing a broad variety of technical projects for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting personnel. This ensures that you get not only expert IT help, but also a support engineer with field-tested approaches for applying computer knowledge to repair actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person help per minute. As a result, you are charged only for received services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and asks no monthly commitment for support services provided during regular business hours. Many support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for fast fixes so you won't be forced to allow simple problems to fester.
- Complete Records of Delivered Services
Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or small service firms who offer scant documentation or specifics of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service documentation transmitted by each staff member to every customer. The discipline of detailing and organizing service records allows more effective service and eliminates a slew of common problems such as when a support client is virtually held captive to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only IT service firms to provide 24x7 remote monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By revealing possible problems before they result in lost productivity, system monitoring can save your information network from painful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.