Immediate Online Technical Support for Edison New Jersey Networks
For companies in Edison New Jersey, Progent provides remote technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure problems, as well as the services of CISA and CISSP-qualified security experts to handle high-level security design and diagnostic issues.
Progent's remote support engineers provide excellent leverage due to the fact that they have the practical background and have access to the sophisticated tools necessary to resolve the majority of information system issues quickly. Efficient support reduces direct costs since solutions use up minimal chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company saves even more with indirect costs by reducing or avoiding system outages and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced remote technical support experience is especially important in environments that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an option.
Progent's billing model for online support is structured to stretch your network support investment. Progent charges by the minute for phone consulting, so you are billed only for the support that you receive. In contrast to many remote service companies, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and clean model for pricing prevent situations where quick solutions manage to turn into big invoices. Progent's skill at disposing of problems efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered a collection of customized tools and field-proven processes that ensure the maximum level of efficiency for online help and troubleshooting for computer networks of all sizes. Progent offers protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to link to your company's network without breaching network security.
Progent's proven customer support database system stores extensive documentation describing all support that Progent's customers have received. Progent's staff consultants have the benefit of the details of services provided to each customer by every engineer. This archive of trouble tickets and fixes is organized as a readily accessible support knowledge base that permits Progent's remote support experts to share their knowledge with the whole team to ensure that the quality of Progent's support services improves daily. Progent's high-level accreditations and working associations with important technology companies including Cisco and Microsoft make available other vast technical support databases and allow quick access to vendors' internal support staff with the result that Progent's remote service experts are able to find the best solutions quickly.
Remote technical support services available from Progent to customers in Edison New Jersey include:
-
Authorized MS Windows Expertise
Progent's Microsoft-certified remote service experts can deliver computer system troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help you with a broad variety of technology support including Windows Server 2022 solution design and integration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams migration expertise, Skype for Business Server migration consulting, Microsoft Lync Server management, and Office Communications Server upgrade,
Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop services to help your business to deploy, configure, repair, and administer workstations and notebooks based on Windows. Progent's desktop support services cover areas such as providing Windows 11 system design and upgrade support and Windows 10 configuration consulting, as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs along with your cloud-connected mobile devices.
-
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE credential is the highest accreditation for networking consultants, and indicates a consultant's networking knowledge at the master level. Cisco CCIEs know how to deal with even the most complex issues encountered in network design, deployment, management, protection, and repair. Cisco CCIEs work closely with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network administration tools and developing alternate approaches or locating program updates. Cisco CCIEs are an exceptional cost-effectiveness since their depth of experience permits them to find solutions for problems rapidly. In typical instances, less seasoned consultants can wrestle for many hours or days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE support experts can communicate with your computer system by means of the latest on-line troubleshooting technology to provide fast, secure, and economical diagnosis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
City |
Address |
Phone |
Link |
Brooklyn |
Flatbush Avenue Executive Center, 495 Flatbush Avenue Brooklyn, NY 11225 United States |
(917) 781-0096 |
Brooklyn Network Support Services |
Edison |
3001 Woodbridge Avenue Edison, NJ 08837 United States |
(973) 939-0035 |
Edison Network Support Services |
Jersey City |
111 Town Square Place, Suite 1203 Jersey City, NJ 07302 United States |
(201) 839-3400 |
Jersey City Network Support Services |
Lower Manhattan |
30 Broad St, 23rd Floor New York City, NY 10004 United States |
(646) 969-5696 |
Lower Manhattan Network Support Services |
Midtown Manhattan |
420 Lexington Ave New York City, NY 10170 United States |
(646) 727-4666 |
Midtown Manhattan Network Support Services |
Newark |
146-B Ferry Street Newark, NJ 07105 United States |
(862) 373-1253 |
Newark Network Support Services |
Parsippany |
181 New Road, Suite 304 Parsippany, NJ 07054 United States |
(973) 939-0009 |
Parsippany Network Support Services |
Saddle Brook |
Park 80 West Saddle Brook, NJ 07663 United States |
(562) 583-3336 |
Saddle Brook Network Support Services |
Uniondale |
405 RXR Plaza Uniondale, NY 11556 United States |
(224) 534-2088 |
Uniondale Network Support Services |
Yonkers |
73 Market Street, 3rd Floor Yonkers, NY 10710 United States |
(914) 662-8006 |
Yonkers Network Support Services |
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's top-selling family of infrastructure products by offering services such as:
-
CISSP and ISSAP Premier System Security Engineers
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of security services that can improve the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist you to clean up quickly after a damaging breach. Security services available from Progent cover comprehensive network security and compliance analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious assaults; installing firewalls; establishing secure techniques for remote and mobile access; protecting your email infrastructure from spam and DHA attacks; and initiating round-the-clock network monitoring.
-
Hybrid Cloud Integration

Progent can provide advanced online consulting to help companies of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that utilize on-premises IT assets along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud migration services that include Microsoft 365 integration with local Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
-
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent runbook for recovering services rapidly following an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and fixes and can produce reports to verify complete service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud solutions that deliver high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the hardware used by the underlying IP network.
-
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer phone-based support services to cover a wide spectrum of information technologies such as system infrastructure, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy administration in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with transitioning from legacy applications to MS Windows or Linux solutions. Progent's group-oriented methodology for resolving technical problems enables quick escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts support expense.
Major Linux platforms for which Progent offers expert support include:
RedHat Linux
SUSE Linux
Debian GNU/Linux
Slackware Linux
Ubuntu
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology used by many of the world's leading enterprises. The ProSight line of network management outsourcing services addresses all critical aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight ASM protects local and cloud resources and offers a unified platform to manage the entire threat progression including protection, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup/restore technology companies to create ProSight Data Protection Services, a selection of subscription-based offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your backup operations and allow non-disruptive backup and rapid recovery of important files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss caused by hardware failures, natural calamities, fire, malware such as ransomware, user error, ill-intentioned insiders, or application bugs. Managed backup services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed services are best suited for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management offer organizations of all sizes a flexible and affordable solution for evaluating, validating, scheduling, applying, and tracking updates to your ever-evolving IT network. Besides optimizing the security and reliability of your computer network, Progent's software/firmware update management services allow your in-house IT staff to focus on more strategic initiatives and activities that deliver the highest business value from your information network. Read more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity verification on iOS, Android, and other personal devices. Using 2FA, whenever you log into a protected application and enter your password you are requested to confirm your identity via a device that only you have and that uses a different network channel. A broad selection of out-of-band devices can be used as this second means of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You may register multiple validation devices. To learn more about ProSight Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding family of in-depth management reporting tools designed to integrate with the industry's top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to provide centralized management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so that any looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup environment that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT projects. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these special areas of computer technology allows clients to complete critical projects within budget and on schedule. Progent's project-based remote consulting services include:
-
Help Desk Call Center Expertise
Progent's Help Desk support alternatives for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle challenging problems.
Progent's Help Desk consulting services can aid you in establishing an efficient new Help Desk or revamping your current organization, evaluating or modifying Help Desk Call Center application software to handle the unique demands of your corporation, or providing occasional phone support personnel to supplement your internal Help Desk Call Center group to handle high-demand events like software transitions, mass upgrades, or rolling out new business software.
Progent's Call Center staff of seasoned information technology consultants gives your workers in Edison New Jersey quick communication with a dependable network service resource with substantial background offering phone help and online diagnostics for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center the reputation as a significant driver of company efficiency, and Progent's goal is to resolve and not just document IT problems.
- Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Team offers online advanced engineering support and education in specific business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom development, and training for Microsoft applications including CRM, Office Project, Office Word, and Office Excel. To learn additional information on Progent's expertise, custom development, and education offerings, refer to Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center2, extend or optimize your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Edison New Jersey remote IT infrastructure monitoring by providing System Center Operations Manager expertise. Progent can tune Operations Manager for your environment so your computer maintenance is proactive and automated. By anticipating emerging trouble spots before they grow into full-scale emergencies, system monitoring can head off disruptive and expensive information system crises. Progent can also deploy network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems that support multiple OS platforms.
How Your Edison Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Edison New Jersey, Progent's phone-based computer support engineers are ready to provide expert and cost-effective IT help the moment your organization has to have it. Over two decades of offering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune online access technology to fix computer problems rapidly while eliminating the cost and lost time associated with on-site support visits.
Even if your Edison business has a local independent support technician or maintains a full time organization that know how to deal with typical computer problems, Progent's Microsoft and Cisco certified engineers can still offer an easy and seamless virtual extension of your local resources in cases when your regular service personnel either lack the bandwidth or the knowledge to resolve sudden system emergencies or especially complicated integration projects.
Advantages of Progent's Network Help for Offices in Edison New Jersey
Progent's remote support services allow your Edison company to have the advantages of on-call, enterprise-grade IT support without the expense of managing a full-time IT staff. Your network will acquire greater strategic value by being increasingly available, efficient, and protected. Benefits to your company include:
- Seamless virtual extension of your on-site IT resources
For most offices in Edison New Jersey, local computer support resources, whether consisting of independent consultants or a full-time IT staff, can take care of typical network issues. However, major troubles may occur when your regular resources are overstretched or absent, and some problems may be associated with IT products that is unfamiliar to your onsite support people. In these instances, Progent's on-call service professionals give you an easy, fast, and economical way to augment your local resources and to pass on valuable information to improve your capability to handle future problems in-house.
- Reduced Dependence on Individual Consultants
For network support, smaller offices commonly depend on independent freelance consultants. Although freelance consultants carry less overhead than larger support firms and can afford to charge lower rates, they are often overbooked, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on vacation, or in class, the lack of backup help may force your business to go without help during an IT crisis. As your company grows, system unavailability and problems with critical software become more expensive. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of reserve service expertise to insure your IT system remains available.
- Build a Scalable Foundation for Smooth Expansion
Organizations often begin with an IT system created on a shoestring budget. Without a strong framework, band-aid fixes often get piled onto a shaky foundation. When a company grows, reliability and scalability issues can hinder the success of the organization. These poorly built systems require proper assessment, smart long-term planning, and extensive technical knowledge to upgrade to a network architecture that can deliver the stable foundation to meet current business demands and ease future growth.
- Work with Problem Solvers Rather Than Technology Vendors
Smaller offices need guidance and technical education to negotiate an increasingly complicated array of product alternatives capable of promoting business growth and improving efficiency. These companies do not need a network consultant who is attempting to resell a specific vendor's technology. IT consulting and product selling can result in a scenario where the recommended
solution is built around a profitable technology rather than the true requirements of a client. Progent avoids these conflicts by offering just services instead of products. This enables Progent to align technical consulting with the real interests of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of technical knowledge, fine tuned remote support software, and familiarity with enterprise networking enable businesses to avoid the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.
Progent stands out by providing:
- Certified Knowledge of Microsoft's Complete Family of Server Platforms
Progent offers in-depth expertise for Microsoft's leading server platforms with services that include Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 expertise, Microsoft Windows Server 2003 upgrades, MS Exchange Server 2019 deployment, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises visits per minute. Consequently, you owe only for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no minimum charge and requires no monthly commitment for support services delivered during regular business hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you will not be tempted to permit simple problems to fester.
- Full Records of IT Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike many freelance consultants or small service firms who offer scant documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports sent by every staff member to each customer. The discipline of documenting and organizing service records results in more efficient support and eliminates a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who won't release the keys to the kingdom.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to offer 24x7 network tracking services based on MS Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your IT network from stressful and costly availability losses.
How Does My Business Begin Receiving Remote Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.