Fast and Affordable Online Troubleshooting for Edison New Jersey Computer Systems
Urgent Phone Help for Edison SystemsFor companies in Edison New Jersey, Progent offers remote support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, plus the services of CISSP-certified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's online support experts provide excellent leverage because they possess the real-world experience and are equipped with the sophisticated tools needed to solve most information system problems rapidly. This lowers direct expenses because service calls accumulate minimal billable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your company saves even more in indirect expenses by reducing or avoiding network outages and related losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting experience is particularly important for businesses that depend on public clouds for vital network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an alternative.

Progent's billing model for online support is designed to leverage your IT service dollar. Progent charges by the minute for phone consulting, so you are billed just for the support that you actually get. In contrast to typical online service firms, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent situations where quick repairs somehow turn into substantial bills. Progent's skill at solving technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of optimized technologies and field-tested processes which allow the highest level of effectiveness for remote consulting and troubleshooting for information networks of any size. Progent offers protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's Technical Response Center to access your network without compromising network security.

Progent's powerful customer support reporting application keeps thorough records of the service that Progent's clients have been provided. Progent's staff engineers have access to the history of services rendered to each Progent client by every Progent engineer. This archive of problems and responses is structured as an easily searchable proprietary knowledge base that enables Progent's remote technical engineers to share their experiences company-wide to ensure that the efficiency of Progent's support improves daily. Progent's extensive list of accreditations and close relationships with important vendors including Cisco and Microsoft open up additional vast technical support databases and permit fast response from vendors' internal support staff so Progent's online service experts can come up with optimal resolutions promptly.

Online technical support services offered by Progent to customers in Edison New Jersey include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's leading enterprises. Progent's ProSight line of network management outsourcing services addresses all key areas of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with legal and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup technology vendors to produce ProSight Data Protection Services, a portfolio of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and enable transparent backup and rapid recovery of critical files, apps, system images, plus VMs. ProSight DPS helps your business avoid data loss caused by equipment breakdown, natural disasters, fire, malware like ransomware, human error, malicious employees, or application glitches. Managed services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed backup services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management offer organizations of any size a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. Besides optimizing the protection and functionality of your computer environment, Progent's patch management services allow your in-house IT staff to focus on more strategic initiatives and tasks that derive maximum business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo supports one-tap identity verification on iOS, Google Android, and other personal devices. Using 2FA, whenever you log into a protected online account and give your password you are asked to confirm your identity via a device that only you have and that uses a different ("out-of-band") network channel. A wide selection of devices can be used for this added form of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You may designate several verification devices. For more information about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of in-depth management reporting utilities created to work with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious management processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your Progent consultant so all looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup/recovery system that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for special information technology projects. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the consultants required. Progent's background in these important areas of computer technology allows customers to complete major projects economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle complex issues.

    Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the top PSA tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Call Center staff of veteran network professionals gives your computer users in Edison New Jersey fast access to an effective support resource with extensive background offering telephone-based consulting and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk perception as a key driver of business productivity, and Progent's target is to solve and not simply track network issues.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Consulting Team provides remote advanced consulting expertise and education in specific business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, customization, and education for familiar Microsoft business applications including CRM, Office Project, Microsoft 365 Word, and Office Excel. To read additional information about Progent's expertise, custom programming, and training services, go to Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center2, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Edison New Jersey remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services. Progent can configure Operations Manager to accommodate your environment so that your computer maintenance is proactive rather than reactive. By spotting looming problems before they result in downtime, automated monitoring can head off disruptive and expensive network failures. Progent can also use system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems powered by multiple platforms.
How Your Edison Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Edison New Jersey, Progent's phone-based network support specialists are ready to deliver professional and affordable system help the moment your organization has to have it. Over 20 years of providing online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine online access tools to solve IT problems rapidly while avoiding the expense and lost productivity associated with in-person support calls.

Even if your Edison organization relies on a local independent support technician or maintains an in-house IT staff that know how to deal with common network problems, Progent's Microsoft and Cisco certified consultants can provide an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to solve sudden system emergencies or especially challenging integration projects.

Details of Progent's Online Computer Services for Edison New Jersey
Progent's phone support, Internet-based repair, network security consulting, and network administration services give companies in Edison New Jersey the greatest leverage for your IT budget. Whether you require one-time telephone support and Internet-based troubleshooting or full-time Help Desk services and network management, Progent's experts can provide your business enterprise-level IT support while allowing you to eliminate the expense and hassle of running a full-service in-house IT staff. Highlights of Progent's online help services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical experience, refined remote support software, and familiarity with enterprise networking allow offices to avoid the limitations of excessive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent stands out by offering:

How Does My Business Start Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.

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    Progent provides a selection of network support bundles for small companies. These IT outsourcing and server monitoring services are based on the anticipatory problem handling abilities of Microsoft Operations Manager, a state-of-the-art network and IT management product that monitors the reliability, performance, and safety of your network and identifies potential problems before they can bring down your system. With Progent's affordably priced network service packages, small companies can select a basic co-sourcing service program built around Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing solution.

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    Progent is a pioneer in economically providing enterprise-class network support to small businesses. Progent's achievement in addressing the network support requirements of the chronically underserved small business sector is the combined outcome of key technical and operational innovations that have removed a great deal of the traditional costs out of administering IT service, injected unprecedented professional expertise into the support system, and significantly accelerated the repair process.

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    Progent's Microsoft-certified consultants have over 10 years of experience designing, deploying, enhancing and fixing Microsoft SCOM solutions and offer organizations of any size expert online or on-premises consulting services for SCOM 2012. Progent can assist you to design an architecture for SCOM 2012 servers that delivers the performance and resilience needed to watch over your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a hybrid solution. Progent can also assist you to import and set up Microsoft SCOM 2012 management packs according to leading practices for monitoring network infrastructure as well as Microsoft and 3rd-party apps and services. In addition, Progent can provide fast online or on-premises technical support to assist you to remediate critical problems detected by System Center 2012 Operations Manager.

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    Progent's business climate will make you a better professional by improving your information technology skills and boosting the loyalty of your clients. Progent delivers this commitment by recruiting the best consulting talent for you to work with, offering an advanced network and communications architecture, running proprietary application utilities to deliver the highest level of service, and by optimizing proven business models for finding and retaining customers.

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    Progent's data center IT services are intended for companies with equipment housed at Internet Data Centers or data center colo hosting facilities and requiring on-demand in-person service at the colocation facility plus remote help from Microsoft and Cisco Certified experts. Progent offers a full array of data center and IDC and co-location support services such as network topology analysis, Windows and UNIX server integration and support, troubleshooting for server and telecommunications infrastructure, development and deployment of zero-downtime configurations, defining and implementing layered security defenses, firewall configuration and support, designing load balancing solutions, and planning high-availability server clustering systems.

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    If you are producing UNIX or Linux applications in an environment that includes Windows-based servers, PCs, and office applications, Progent can provide full-service IT outsourcing that allows you to concentrate on your field of high-value know-how without the constant hassle of maintaining your company information system. Through the use of smart server monitoring and by delivering online and in-person assistance as your company needs it, Progent represents an affordable way for maintaining an information network that features high availability, protection, and efficiency. Progent's developer assistance services feature full-service information technology outsourcing, virtual infrastructure, remote and in-person support and troubleshooting, proactive network monitoring services, and Help Desk Call Center support.

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    Microsoft Exchange and Macintosh workstations can co-exist efficiently. Progent's Mac and Microsoft premier experts can help you set up Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to work closely with teammates who use Microsoft Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac software can collaborate, enabling Mac users to get and transmit messages, search the GAL, import addresses, synchronize appointments, and alert fellow workers to conferences via your Exchange account. Progent will verify that your Exchange Server is properly configured and that WebDAV and Outlook Web Access are enabled. Progent also offers specialized one-on-one Entourage training.

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