Fast Online Troubleshooting for Edison New Jersey Computer Systems
Fast Phone Support for Edison SystemsFor organizations in Edison New Jersey, Progent provides online technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to handle challenging networking issues, plus the assistance of CISA and CISSP-accredited security experts to help with high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers offer excellent leverage because they have the real-world experience and are equipped with the sophisticated tools required to resolve the majority of information system problems quickly. Efficient support lowers immediate costs since solutions require minimal chargeable minutes. Online help also avoids the expense of dispatching an engineer to your location. Your organization saves additionally in incidental costs by reducing or eliminating system outages and related costs resulting from business disruption, upset clients, unproductive workers, and de-focused management. Progent's extensive remote technical support experience is particularly important for organizations that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's billing model for online help is designed to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you pay exclusively for the services that you actually get. Unlike typical online service organizations, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple model for billing save you from scenarios where speedy. minor solutions somehow end up as substantial invoices. Progent's penchant for handling technical issues efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of customized tools and proven methodologies which ensure the maximum level of effectiveness for online engineering help and repair for computer networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's Technical Response Center to interface to your network without violating system security.

Progent's proven customer support reporting application maintains thorough records describing the support that Progent's clients have been provided. Progent's authorized service personnel have access to the records of support rendered to every customer by any engineer. This database of trouble tickets and fixes is stored as a conveniently searchable proprietary database that enables Progent's online support professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and working relationships with key industry leaders including Cisco and Microsoft make available other vast technical databases and permit fast response from manufacturers' internal engineering staff with the result that Progent's remote consulting specialists can determine the most efficient solutions quickly.

Remote services provided by Progent to customers in Edison New Jersey include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's top corporations. The ProSight portfolio of network management outsourcing services covers all key aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup product companies to create ProSight Data Protection Services (DPS), a selection of subscription-based offerings that provide backup-as-a-service. ProSight DPS services automate and track your backup processes and enable transparent backup and rapid restoration of critical files/folders, applications, images, plus VMs. ProSight DPS helps you avoid data loss caused by equipment failures, natural disasters, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a versatile and affordable solution for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving information system. Besides optimizing the protection and functionality of your IT network, Progent's software/firmware update management services permit your IT team to focus on more strategic projects and activities that deliver maximum business value from your information network. Read more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo supports one-tap identity confirmation on iOS, Android, and other out-of-band devices. Using 2FA, whenever you log into a secured online account and enter your password you are asked to verify your identity via a device that only you have and that uses a different network channel. A wide range of devices can be utilized as this added means of authentication such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can register multiple validation devices. For more information about ProSight Duo identity validation services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time reporting tools designed to integrate with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-through or machines with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to deliver centralized management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup system that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special IT programs. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these special areas of computer technology enables customers to complete critical projects within budget and on schedule. Progent's special remote engineering services include:

  • Call Center Support
    Progent's Help Desk support programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk Co-management services allow your business to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution based on the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Help Desk staff of seasoned network professionals gives your customers in Edison New Jersey fast communication with a dependable network service group with substantial background delivering telephone-based support and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk recognition as a key enabler of company efficiency, and Progent's intent is to solve rather than simply annotate technical issues.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Group offers remote and in-depth consulting expertise and training in special business application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, custom development, and education for familiar Microsoft applications including CRM, MS Office Project, Office Word, and Office Excel. To learn additional information about Progent's expertise, custom development, and education offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center2, expand or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Edison New Jersey remote IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise. Progent can tune SCOM to fit your business so your IT maintenance is proactive and automated. By detecting possible problems before they expand into crashes, system monitoring can avoid stressful and costly information system failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or systems based on a mix of OS platforms.
How Your Edison Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Edison New Jersey, Progent's online network support specialists can provide expert and economical system help the instant your organization has to have it. Over 20 years of offering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine online connectivity technology to repair network problems quickly while eliminating the cost and lost time associated with on-site support visits.

Even if your Edison organization has a regular freelance support technician or employs an in-house IT staff that can handle common network issues, Progent's Microsoft and Cisco certified engineers can offer a convenient and transparent remote extension of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the experience to solve sudden network crises or especially complex integration projects.

Features of Progent's Remote Network Support for Edison New Jersey
Progent's phone support, Internet-based repair, network security expertise, and network administration services offer companies in Edison New Jersey unparalleled leverage for your support budget. Whether you require occasional telephone support and remote troubleshooting or ongoing Help Desk call center support and network management, Progent's experts can deliver your office enterprise-level IT support while permitting you to eliminate the expense and hassle of maintaining a full-service internal IT organization. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT expertise, refined support software, and familiarity with corporate IT allow businesses to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world professional background, in the trenches of IT support, executing a broad variety of IT tasks for an extensive array of clients. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting personnel. This ensures that you get not just world-class IT help, but also a consultant with field-tested approaches for using computer knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person visits by the minute. As a result, you owe exclusively for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services delivered during regular business hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for quick repairs so you will not be tempted to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their comfort zone, Progent can focus on offering high-value services where Progent has little competition. Businesses who work with trusted independent service providers or who maintain internal IT personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, secure, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to provide 24x7 system tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing possible issues before they cause lost productivity, system monitoring can save your IT network from stressful and costly service disruptions.
How Does Our Company Begin Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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    Progent's ProSight Email Guard uses the services and infrastructure of top information security vendors to deliver web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall.

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    Progent's Ekahau-certified Wi-Fi network design experts can assist you to design, implement, enhance, manage and troubleshoot a Wi-Fi network customized for your facilities. Progent can provide online or onsite expertise for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for onsite RF analysis, Ekahau Analyzer for resolving RF problems, and Ekahau Insights for monitoring the performance of multiple Wi-Fi networks.

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    Progent's Apple Mac support consultants can help you with a broad array of system infrastructure areas including system architecture, remote and mobile connectivity, internetwork communication, protection, and new technologies including Voice over IP and high-speed wireless networking. For company networks built solely on Apple Mac OS X or for environments incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent has the knowledge and depth to deal with the complexity of planning, integrating, and maintaining a network infrastructure that is robust, secure, productive and supportive of your corporate objectives. Progent can show you how to configure Apple's Xserve enterprise servers, Xserve RAID non-stop storage systems, and Apple's Xsan storage area network systems. Progent can also provide skilled experts to support Cisco routers and switches.

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    If your company runs a Sun Solaris environment or a multi-OS IT environment, Progent's CISM and CISSP-certified security specialists can help your whole enterprise in a wide array of security topics including security management practices, security design and strategies, access management products and techniques, applications development security, operations security, physical security, communications, infrastructure and Internet security, and workplace recovery preparedness. CISM and ISSAP stipulate the core competencies and international standards of knowledge that information security managers are required to possess. These accreditations offer executive management the assurance that those who have earned their CISM or CISSP certification have the experience and theory to offer world-class security support and engineering services.

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    Progent offers IT services for medium size businesses who have 100 to 250 system clients. The mid-size company or office has typically been an overlooked part of the market for network support expertise. The overhead and support access models of major third-party service organizations make them too costly for the typical mid-size company or small medium business (SMB), which commonly has a modest information technology budget with which to support an information network whose advanced technology and sophistication are often similar to the networks of much larger enterprises. Progent's support delivery model, which takes great advantage of remote support, virtual office infrastructure and 24x7 network monitoring, significantly lowers the network maintenance expenses of an SMB while offering the mid-size company with enterprise-level service from professional, world-class experts knowledgeable in a wide array of midsized business technologies. If your mid-sized organization or small business is searching for levels of IT help needed for a mid-size organization without budgeting enterprise costs, contact Progent.

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    Progent can assist small and medium-size companies to implement centralized endpoint management tools for maintaining endpoint devices used by work-from-home employees.

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    Progent's CISSP-premier cybersecurity experts can assist organizations of all sizes with any aspect of IT security. Progent can help implement cost-effective cybersecurity systems that guard a small business from modern malware attacks or Progent can plan, configure, and manage a comprehensive security environment for hybrid networks that support onsite, remote, and mobile clients accessing IT resources spread over multiple physical sites and public and private clouds.

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    Progent's Microsoft-certified Windows 11 experts can provide a range of services for Windows 11 including cloud solutions, mobile device management and synchronization, at-home workforce access, security and compliance, streamlined provisioning, and Help Desk Call Center services.

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    Progent's Linux support services offer small and mid-size businesses and developers assistance with administering and supporting Linux systems that operate with Microsoft-based networks. Progent can give your organization contact with Linux consultants, support professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP certification. This broad range of expertise offers you a convenient single consulting firm to help you build and maintain a protected and reliable cross-platform connectivity and communications solution that allows Linux and Microsoft coexistence by combining Microsoft Windows with leading Linux variations including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware.

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    In performing IT projects for corporate customers, Progent uses a phased methodology based on defined milestones in order to achieve budgetary, timing and engineering targets while minimizing productivity disruption. Progent's Enterprise Services Methodology follows industry project management procedures derived from the leading practices defined by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture proposals, test models, design tuning, and expert implementation. All facets are recorded to make available a comprehensive summary of IT services performed and to help in downstream network support.

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    Progent's Ekahau-certified Wi-Fi network design experts can assist your business to design, deploy, tune, manage and troubleshoot a Wi-Fi solution optimized for your venue. Progent can provide online or onsite expertise for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for on-premises RF signal measurement, Ekahau Analyzer for resolving RF signal issues, and Ekahau Insights for tracking the performance of multiple Wi-Fi sites.

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    SQL Server 2005 delivers powerful, standardized tools to IT professionals as well as to information workers, reducing the difficulty of creating, integrating, managing, and accessing company information and database programs on platforms ranging from mobile devices to corporate data networks. The sophistication and integration requirements of Microsoft SQL Server 2005 call for an IT consultant with hands-on experience and wide knowledge in planning and deploying information-based, end-to-end business IT applications. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft technology, assures you success in designing, deploying and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.

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    Progent's ProSight Virtual Hosting offers advanced virtualization architecture, a world-class data center, and the technical expertise of Progent's Microsoft-certified consulting group to provide small businesses with a complete IT outsourcing solution that enhances network availability and protection, reduces management hassle, and cuts costs. With Progent's Private Cloud Hosting, a small or midsize company can have all of its operating system platforms and key application servers hosted in a safe and reliable data center on a high-performance, non-stop virtual server configured and supported by Progent's network support experts.

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    Progent's ransomware experts can help your business to assess your ransomware defenses, monitor and guard your network, help with negotiating a settlement with a threat actor, and restore a network damaged by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.

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    Progent can help small and mid-size businesses to install unified remote endpoint management and monitoring platforms for administering endpoint devices used by teleworkers.

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    ProSight Reporting is an expanding family of real-time reporting utilities designed to work with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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    Progent utilizes the Flexential Tampa data center mainly to provide private cloud hosting. Progent has a group of IT consultants based in the Tampa area, and Progent can also provide online expertise from Progent's countrywide roster of Microsoft-certified experts, Cisco-certified CCIE network engineers, CISM and CISSP-certified security experts, Hyper-V and VMware virtualization professionals, and senior DRBC preparedness consultants. Progent can also assist you to plan and carry out a migration to the Flexential data center by providing services like planning solution architecture, specifying hardware, system setup and validation, troubleshooting, setting up remote network management, and training your IT support team.

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    Progent's management team includes seasoned veterans with decades of experience providing computer consulting, technical support, and long-term information system planning to organizations ranging from small offices to Fortune 500 companies. Great support requires great people, and Progent is proud to have put together a management staff able to provide businesses with the best service value in the industry.

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    Progent's Network Helpdesk Outsourcing Support Services for PC desktop support are designed especially for small businesses who require fast access to a Help Desk Service Center with professional phone support and effective escalation options but who must operate within a restricted information technology budget. Important components of Progent's Help Desk Outsourcing Support Services are Helpdesk Support, Secure Remote Access Support, Initial System Assessment, Expert Escalation, Virtual Help Desk Call Center Services, By-the-Minute Billing, and Help Desk Call Center Applications Selection and Integration.

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    Lync Server 2013, renamed Skype for Business, enables businesses of all sizes to build a manageable and secure communications ecosystem that supports a Bring-Your-Own-Device computing style with IM, presence, web conferencing with application sharing and whiteboard, and both IP and PSTN telephony enabled for a wide assortment of stationary PCs and mobile endpoints. Progent's certified Lync 2013 experts and network architects can help you to assess the advantages of Lync 2013, design an in-house, cloud-resident (via Microsoft Lync Online) or hybrid topology appropriate for your present and long-term plans, deploy Lync 2013 so as to speed up your return on investment, and provide live webinar and onsite training to your IT staff and users. Progent offers expertise in critical pieces of a Lync 2013 solution including Windows Server, SQL Server Express and Exchange, and Progent can assist you to integrate Lync Server 2013 with key Office and Microsoft 365 applications including Outlook clients and PowerPoint.

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    Progent's IT outsourcing packages offer economical computer consulting for small companies. Whether it includes planning system infrastructure, setting up an in-house Help Desk or outsourcing a one, deploying a new e-mail system, monitoring your network, or developing a web-based business application, outsourcing your network engineering services can reduce expenses and eliminate uncertainties, allowing network service expenses to increase in a more linear and controlled manner than is feasible by assembling a large, all-purpose in-house IT organization. Progent's Outsourcing White Paper and datasheets tell you how Progent can enable you to build a secure and highly available network architecture for your vital applications powered by Microsoft Windows.

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    Progent provides a selection of IT service bundles for small companies. These IT outsourcing and server monitoring solutions are based on the anticipatory problem solving capabilities of System Center Operations Manager, a next-generation server and system support software platform that tracks the availability, performance, and security of your information system and isolates incipient troubles before they can disrupt your system. With Progent's economically priced IT service programs, small companies can choose a basic co-sourcing service program based on Operations Manager with server monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing package.

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    Citrix offers a powerful line of platforms that provide enterprise-class manageability, expandability, and performance for virtualizing servers and for server-based distribution of Windows desktops and applications. For distributing virtualized Windows desktops and applications, Citrix has developed XenDesktop and XenApp. For making and administering virtual servers, Citrix offers Citrix XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can assist you to assess the strategic advantages of Citrix technology and can help you design, test, implement, troubleshoot, and support Citrix solutions.

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    Years of background delivering Microsoft support and Cisco network consulting has enabled Progent to build an unmatched ability for supporting branch offices that need IT help with the flexibility associated with with small organizations but which offers effective communications, thorough documentation, and compliance with corporate IT protocols. If your enterprise maintains a remote office situated anywhere in or any area served by Progent's engineers, Progent can provide a broad range of in-person and remote IT consulting services and network design assistance.

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    Progent offers nationwide online help and troubleshooting services for businesses who operate UNIX or Linux networks or whose information systems feature a combination of UNIX/Linux and Microsoft Windows products. Online technical support provides optimum return for your IT dollar by protecting user efficiency and limiting the hours billed for network repair services. Advanced online access utilities and skilled service specialists and engineers combine to enable Progent to handle the majority of network issues without wasting time and expense by going to your location. In the vast majority of cases your IT issues can be dealt with by telephone or through a combination of telephone support and online connectivity. Progent can put you in touch with Cisco CCIE network experts and CISM premier security specialists to assist you with the most difficult system problems.

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    If you want to revamp your production web site, build internal websites for applications such as human resources or employee education, design a high-impact web presence for a new business, or generate enterprise-class, data-driven custom web applications, Progent can provide skilled and experienced web developers. Progent's experts can also help you build and maintain a safe, robust server and communications network, including remote and wireless access, to support your web tools.

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