Fast Online Support for Edison Networks
For organizations located in Edison or anywhere in New Jersey, Progent provides remote support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve complex infrastructure issues, as well as the assistance of CISA and CISSP-qualified security consultants to handle advanced security architecture and troubleshooting issues.
Progent's remote support engineers provide excellent leverage due to the fact that they possess the practical experience and are equipped with the advanced tools needed to resolve the majority of information system issues rapidly. This lowers immediate costs since solutions use up minimal chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your organization saves additionally in indirect expenses by reducing or eliminating system outages and related losses due to business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online technical support experience is especially helpful for businesses that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an alternative.
Progent's pricing model for remote help is structured to stretch your IT service investment. Progent bills by the minute for phone consulting, so you are invoiced just for the services that you receive. Unlike typical remote service companies, Progent imposes no initialization fee or minimum job duration. Progent's per-minute billing unit and simple model for billing do away with scenarios where speedy. minor solutions manage to turn into large invoices. Progent's penchant for dealing with problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of optimized tools and proven methodologies which ensure the highest degree of effectiveness for online engineering help and repair for information networks of any size. Progent provides safe VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's Technical Response Center to interface to your company's network remotely without breaching corporate security.
Progent's advanced technical support database system stores detailed documentation describing all support that Progent's customers have received. Progent's authorized consultants have access to the details of services provided to each customer by any Progent consultant. This history of issues and resolutions is stored as a conveniently accessible internal database that permits Progent's remote support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and close associations with important technology companies including Cisco and Microsoft open up other extensive technical support databases and allow priority response from manufacturers' internal engineering staff so Progent's online consulting specialists can arrive at the best solutions promptly.
Online support services offered by Progent to companies in Edison and throughout the state of New Jersey include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier online support experts can deliver computer system troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can help you with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint 2016 migration expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop consulting and support services to help you business to deploy, configure, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the highest recognition for networking engineers, and certifies a person's networking knowledge at the expert level. CCIEs can deal with even the most challenging issues encountered in network infrastructure planning, integration, administration, security, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS Software network management tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs provide excellent value because their depth of experience enables them to find solutions for problems rapidly. In typical instances, less qualified engineers can struggle for hours or even days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can interface to your computer system using state-of-the-art on-line support technology to provide efficient, safe, and affordable diagnosis and remediation.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's popular family of networking products. Cisco networking consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless access point layout and set up, Cisco Aironet Access Points consulting support, Cisco WiFi controllers support Services, Cisco VPN and Security engineering expertise, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Specialists
Progent's certified CISM and CISSP cybersecurity consultants can provide a range of system protection services that can bolster the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or help your company to recover rapidly following a damaging penetration. Security services offered by Progent include: thorough information security and compliance analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recovery from malicious attacks; setting up firewalls; building secure techniques for off-site and mobile access; defending your email infrastructure against spam and DHA attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting to help companies of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that combine physical resources as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for recovering applications and services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and fixes and can generate reports to verify full service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide online support services to address a broad spectrum of computer technologies including network architecture, email solutions, network and operational security, plus UNIX and Windows coexistence. For server economization and easy management in networks that include Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with migration from older systems to Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical issues promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can provide emergency remote help diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
Apple Mac OS X
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's top corporations. The ProSight series of IT management outsourcing services addresses all key areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight ASM protects local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical data, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to deliver web-based control and comprehensive security for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a further level of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that require critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so all potential problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is designed to evaluate your organization's ability to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup/recovery system that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for special IT projects. Progent's rates for ongoing development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these important fields of computer technology enables customers to complete major projects within budget and on time. Progent's project-based online consulting services include:
How Your Edison Company Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Help Desk support programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or revamping your existing organization, selecting or customizing Help Desk Call Center software to meet the unique demands of your business, or providing occasional online staff to work with your internal Help Desk resources to deal with unusually busy scenarios like software migrations, major upgrades, or installing new business software.
Progent's Help Desk Call Center team of seasoned information technology professionals gives your clients in Edison or anywhere in the state of New Jersey rapid contact with an effective support group with years of experience providing phone help and online troubleshooting for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center the reputation as a key enabler of business success, and Progent's policy is to solve and not just record network problems.
- Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team can supply remote professional consulting support and training in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, customization, and education for popular Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's consulting, programming, and training offerings, visit Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from a previous version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver organizations in Edison, or anywhere in the state of New Jersey, remote hybrid network monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your environment so your network maintenance is proactive and automated. By spotting potential trouble spots before they cause network outages, automated monitoring can avoid stressful and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems powered by a mix of OS platforms.
To contact Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Edison or anywhere in the state of New Jersey, Progent's phone-based computer support specialists can provide effective and cost-effective system help whenever your organization requires it. More than a decade of delivering online technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine online access tools to solve computer problems rapidly while avoiding the expense and lost productivity that comes with on-premises support calls.
Even if your Edison organization relies on a local independent consultant or employs a full time IT staff that can handle day-to-day network problems, Progentís Microsoft certified consultants are available to provide an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either don't have the availability or the expertise to resolve sudden network emergencies or particularly challenging integration projects.
Advantages of Progent's Network Help for Businesses in Edison
Progent's online IT consulting services allow your Edison business to enjoy the advantages of timely, enterprise-grade network support without the expense of maintaining an in-house IT staff. Your network will acquire added strategic value by becoming increasingly available, productive, and secure. Advantages to your business include:
- Seamless virtual expansion of your on-site support resources
With most companies in Edison and throughout New Jersey, local network support resources, whether represented by independent consultants or an in-house maintenance staff, can deal with the majority of technical issues. However, major troubles may spring up when local support personnel are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your local support personnel. In these instances, Progent's online service professionals give you an easy, quick, and budget-friendly way to augment your local resources and to convey useful information to increase your capability to resolve future problems in-house.
- Less Dependence on Freelance Service Providers
For IT maintenance, smaller offices often depend on independent freelance service providers. While independent service people carry smaller internal costs than larger support organizations and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the lack of reserve help may require your business to wait for assistance during an emergency. As your company grows, system unavailability and problems with vital applications are more costly. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a ready source of backup service experts to make sure your IT system stays up and running.
- Build a Scalable Basis for Seamless Expansion
Businesses typically start with an IT architecture implemented on a shoestring budget. Lacking a scalable infrastructure, slap-dash repairs can get piled on top of a shaky foundation. When a network grows, reliability and expandability issues can hinder the success of the business. These poorly built environments need proper analysis, smart strategic planning, and wide IT expertise to upgrade to a network infrastructure that can deliver the solid foundation to handle vital business demands and ease downstream growth.
- Interact with Solution Providers Rather Than Product Sellers
Smaller businesses need guidance and technical training to negotiate an increasingly complex array of technology options capable of accelerating business success and enhancing efficiency. They do not need a computer consultant who is attempting to earn a commission on a certain vendor's technology. IT consulting and product sales can lead to a scenario where the proposed
solution is built around a profitable product rather than the true needs of a business. Progent avoids these conflicts by offering only services rather than products. This allows Progent to match technical expertise with the real interests of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical experience, fine tuned support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Begin Getting Online Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of real-world professional experience, in the trenches of IT service, executing a wide variety of IT projects for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This guarantees that you get not only expert IT capability, but also a support engineer with field-tested methods for using computer knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person help by the minute. As a result, you are charged only for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for services provided during regular working hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for quick solutions so you won't be tempted to allow simple problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or local support firms who provide scant documentation or specifics of services performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support reports sent by each consultant to every customer. The practice of documenting and archiving service activity results in more effective service and avoids a slew of typical problems such as when a support client is virtually held captive to a consultant who wonít release vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to offer round-the-clock network monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your IT network from painful and expensive availability disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.