Fast Online Troubleshooting for Edison New Jersey Information Networks
For companies in Edison New Jersey, Progent provides online support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle complex networking issues, plus the assistance of CISA and CISSP-qualified security consultants to handle high-level security design and diagnostic issues.
Progent's online technical support experts offer exceptional value due to the fact that they have the real-world experience and have access to the advanced technology necessary to resolve the majority of information system problems rapidly. This lowers direct expenses since service calls use up minimal billable minutes. Online support also avoids the expense of sending a consultant to your location. Your organization saves even more with incidental costs by minimizing or eliminating network outages and associated losses resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive online consulting experience is particularly helpful in environments that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's pricing model for online help is structured to stretch your network support investment. Progent bills by the minute for phone consulting, so you pay only for the support that you receive. Unlike typical online support companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and simple model for billing save you from scenarios where fast solutions somehow end up as major bills. Progent's skill at handling problems efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of optimized technologies and proven processes which ensure the highest level of effectiveness for remote consulting and repair for computer networks of any size. Progent offers secure VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's online support team to connect to your computer system without breaching corporate security.
Progent's proven technical support database application includes extensive histories for the service that Progent's clients have been provided. Progent's team consultants have access to the records of all help rendered to each customer by any Progent consultant. This database of issues and responses is structured as a readily exploitable proprietary knowledge base that permits Progent's remote support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of accreditations and working associations with major vendors such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow fast access to manufacturers' internal product engineers so Progent's remote service experts can determine the most efficient solutions quickly.
Online technical services offered by Progent to clients in Edison New Jersey include:
Authorized MS Windows Experts
Progent's Microsoft-certified online support professionals can provide network problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist your company with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business migration consulting, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective PC desktop services to help you company to install, configure, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services include providing Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the management of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE certification is the top recognition for network professionals, and indicates a consultant's networking skills at the expert level. Cisco CCIEs can handle even the most difficult problems occurring in network design, deployment, administration, compliance, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing workarounds or locating software patches. CCIEs are an exceptional cost-effectiveness because their deep experience allows them to fix problems quickly. In many cases, less seasoned service providers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can connect to your environment using sophisticated on-line troubleshooting technology in order to provide quick, safe, and economical analysis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||317 George Street, 3rd Floor
New Brunswick, NJ 08901
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||2 University Plaza, Suite 100
Hackensack, NJ 07601
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||2 Overhill Rd
Scarsdale, NY 10583
||Yonkers Network Support Services
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's popular family of connectivity appliances. Cisco infrastructure expertise provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones integration, Cisco Meraki wireless access point planning and set up, Aironet Access Points consulting support, Cisco WiFi controllers support Services, Cisco Security and VPN Integration services, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of system protection services that can improve the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or help you to recover quickly after a damaging breach. Security consulting services available from Progent include: comprehensive data security and compliance audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recuperation from malicious attacks; integrating firewalls; establishing secure techniques for remote and mobile connectivity; securing your email system from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent can provide advanced online consulting services to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that utilize local IT assets as well as public cloud services. To assist you to integrate public clouds with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent workflow for recovering services rapidly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer remote support services to address a broad range of computer technologies such as system architecture, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified administration in networks that combine Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also assist with transitioning from older systems to Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical issues enables fast escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can provide emergency online help resolving anomalies affecting UNIX/Linux networks based on popular derivatives of UNIX such as:
Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price services designed to enable small and medium-size businesses to utilize the same advanced technology deployed by some of the industry's top corporations. The ProSight series of outsourced network management services addresses all critical aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with government and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, apps and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special information technology programs. Progent's charges for longer-term development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these special fields of computer technology allows customers to execute major projects economically and on schedule. Progent's special online consulting solutions include:
How Your Edison Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Call Center support programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex problems.
Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the leading PSA platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center team of experienced information technology consultants gives your computer users in Edison New Jersey quick communication with a reliable support group with substantial background offering phone consulting and online diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center perception as a solid contributor to business efficiency, and Progent's goal is to fix instead of merely track network issues.
- Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts staff can supply online advanced engineering support and education in special business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and training for Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information on Progent's consulting, custom programming, and training offerings, go to Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers businesses in Edison New Jersey online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to suit your business so your computer support is proactive and automated. By spotting emerging issues before they evolve into downtime, proactive monitoring can avoid disruptive and expensive network crises. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or systems powered by a mix of OS platforms.
To contact Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Edison New Jersey, Progent's phone-based computer support specialists can deliver expert and affordable IT help whenever your business requires it. More than a decade of delivering remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity tools to repair computer problems quickly while eliminating the expense and lost productivity associated with on-premises service visits.
Even if your Edison office has a local independent support technician or maintains an in-house IT staff that can deal with typical computer problems, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to handle sudden system emergencies or especially complex integration projects.
Features of Progent's Remote Network Support for Edison New Jersey
Progent's online support, remote repair, network security expertise, and system management services give offices in Edison New Jersey the greatest leverage for your IT budget. Whether you require occasional phone support and Internet-based troubleshooting or full-time Help Desk call center support and network management, Progent's experts can provide your company enterprise-level IT support while allowing you to avoid the cost and hassle of running a large in-house IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to offices in Edison New Jersey and is also ideal for customers in more remote areas that lack consultants with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has the use of a wide range of Microsoft support tools, service databases, and continuing education.
- Per Minute Rates to Minimize Expenses
Progent offers remote help on a per-minute basis, so you pay only for the services you use. Progent requires no minimum fee for phone help and imposes no periodic retainer for services provided during regular working hours. This protects you from paying big invoices for routine repairs.
- Availability of Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco offers the services of authorized professionals with skill in designing, deploying, and troubleshooting networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's basic support offerings consist of system integration, Microsoft Exchange Server expertise, corporate security planning, and Help Desk Co-management services. Progent's Experts Team offers in-depth consulting support in specific application areas. Support available from the Application Experts staff covers:
Dynamics GP/Great Plains Consulting and Customization
MS Project Support
Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle DBA Services and Application Programming
MySQL DBA Services and Software Development
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a full service one-stop resource for network generalists and application experts, Progent can deliver fast, cost-effective, and thorough IT solutions that align with the specific needs of your business.
- Sophisticated Remote Access Software
Secure remote connectivity allows Progent's support professionals to see precisely what your users see. This makes it possible to find fast fixes to problems that could otherwise demand a costly personal service call. Sophisticated online access software and experienced engineers combine to enable Progent to repair most network issues quickly and economically. Progent is an industry leader in offsite troubleshooting and remote system analysis.
- Compatibility with Mainstream VPN Products
Progent supports safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- Round-the-Clock Support for High Network Availability
For organizations with line-of-business applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager, this offering can help produce high network uptime.
- Help Desk Services
Progent's Help Desk support programs are intended specifically for budget-constrained businesses whose clients need instant access to a Help Desk Call Center with effective telephone support and complete escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT experience, fine tuned support software, and understanding of corporate IT allow businesses to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does My Business Begin Getting Online Network Help from Progent?
- Certified Expertise in Microsoft's Full Family of Servers
Progent offers world-class support for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, MS Exchange Server 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site help per minute. As a result, you are billed only for received support. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no service activation fee and asks no retainer for support services delivered during regular working hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for fast fixes so you won't be tempted to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent can concentrate on providing hard-to-find services where Progent has little competition. Companies who work with familiar independent service providers or who maintain in-house support staffs benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer round-the-clock remote monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By revealing potential problems before they cause lost productivity, network monitoring can save your IT network from painful and expensive service losses.
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.