Fast Online Troubleshooting for Edison New Jersey Information Networks
Urgent Phone Technical Support for Edison SystemsFor companies in Edison New Jersey, Progent provides online support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle complex networking issues, plus the assistance of CISA and CISSP-qualified security consultants to handle high-level security design and diagnostic issues.

Progent's online technical support experts offer exceptional value due to the fact that they have the real-world experience and have access to the advanced technology necessary to resolve the majority of information system problems rapidly. This lowers direct expenses since service calls use up minimal billable minutes. Online support also avoids the expense of sending a consultant to your location. Your organization saves even more with incidental costs by minimizing or eliminating network outages and associated losses resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive online consulting experience is particularly helpful in environments that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's pricing model for online help is structured to stretch your network support investment. Progent bills by the minute for phone consulting, so you pay only for the support that you receive. Unlike typical online support companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and simple model for billing save you from scenarios where fast solutions somehow end up as major bills. Progent's skill at handling problems efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of optimized technologies and proven processes which ensure the highest level of effectiveness for remote consulting and repair for computer networks of any size. Progent offers secure VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's online support team to connect to your computer system without breaching corporate security.

Progent's proven technical support database application includes extensive histories for the service that Progent's clients have been provided. Progent's team consultants have access to the records of all help rendered to each customer by any Progent consultant. This database of issues and responses is structured as a readily exploitable proprietary knowledge base that permits Progent's remote support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of accreditations and working associations with major vendors such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow fast access to manufacturers' internal product engineers so Progent's remote service experts can determine the most efficient solutions quickly.

Online technical services offered by Progent to clients in Edison New Jersey include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price services designed to enable small and medium-size businesses to utilize the same advanced technology deployed by some of the industry's top corporations. The ProSight series of outsourced network management services addresses all critical aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with government and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, apps and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special information technology programs. Progent's charges for longer-term development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these special fields of computer technology allows customers to execute major projects economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center support programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex problems.

    Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the leading PSA platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Call Center team of experienced information technology consultants gives your computer users in Edison New Jersey quick communication with a reliable support group with substantial background offering phone consulting and online diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center perception as a solid contributor to business efficiency, and Progent's goal is to fix instead of merely track network issues.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts staff can supply online advanced engineering support and education in special business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and training for Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information on Progent's consulting, custom programming, and training offerings, go to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Edison New Jersey online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to suit your business so your computer support is proactive and automated. By spotting emerging issues before they evolve into downtime, proactive monitoring can avoid disruptive and expensive network crises. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or systems powered by a mix of OS platforms.
How Your Edison Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Edison New Jersey, Progent's phone-based computer support specialists can deliver expert and affordable IT help whenever your business requires it. More than a decade of delivering remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity tools to repair computer problems quickly while eliminating the expense and lost productivity associated with on-premises service visits.

Even if your Edison office has a local independent support technician or maintains an in-house IT staff that can deal with typical computer problems, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to handle sudden system emergencies or especially complex integration projects.

Features of Progent's Remote Network Support for Edison New Jersey
Progent's online support, remote repair, network security expertise, and system management services give offices in Edison New Jersey the greatest leverage for your IT budget. Whether you require occasional phone support and Internet-based troubleshooting or full-time Help Desk call center support and network management, Progent's experts can provide your company enterprise-level IT support while allowing you to avoid the cost and hassle of running a large in-house IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT experience, fine tuned support software, and understanding of corporate IT allow businesses to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

How Does My Business Begin Getting Online Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.



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    Progent's certified failover clustering consultants can help companies of all sizes to assess the benefits of deploying Windows Server 2012 failover clustering technology to create an advanced high-availability/disaster recovery strategy, assist you to plan and deploy a Windows Server 2012 system, provide online and on-premises consulting expertise and technical support for failover clusters composed of physical servers or virtual ones, and help you to streamline the administration of clustered servers.

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    The Progent Test and Training Lab at the QTS Internet Data Center is available for testing line-of-business applications, creating efficient system upgrade procedures, assessing and optimizing performance, designing or verifying business continuity strategies, resolving compatibility issues, and establishing training environments for the latest technologies. For Progent clients without sufficient internal resources to configure proper pilot environments, the lab cuts capital costs and engineering risk and helps keep vital IT initiatives on schedule.

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    Microsoft Exchange 2013 includes major improvements to the capabilities of its predecessor Exchange Server 2010 and introduces powerful new features as well as a revamped architecture. These improvements favorably impact vital areas like ease of administration, availability, compliance, operational costs, teamwork, expandability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to evaluate the potential advantages of upgrading to Microsoft Exchange Server 2013, create an efficient test and deployment strategy, and educate your IT team to manage your Exchange Server 2013 environment. Progent also offers ongoing remote consulting and management for Microsoft Exchange Server 2013.

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    Progent is organized deliver comprehensive remote consulting for all technologies associated with todayís small company information networks and offers a variety of strategic, on-demand support services such as a temporary CIO to offer advanced planning and negotiating skills, a Call Center for help desk support, proactive remote monitoring, spam/virus filtering as an outside-the-firewall service, project management for critical projects such as site moves orOS migrations, Cisco-certified experts for building and maintaining high-performance and robust network infrastructure, certified security specialists to ensure information safety and compliance, disaster recovery experts to design and document business continuity strategies, and software programmers to create, enhance, or repair mission-critical application programs.

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    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that require critical updates, or isolating performance bottlenecks.

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    SQL Server 2005 offers powerful, standardized tools to IT professionals as well as to information workers, lessening the complexity of designing, integrating, managing, and using enterprise information and analytical programs in environments ranging from mobile devices to enterprise information networks. The sophistication and integration requirements of Microsoft SQL Server 2005 require a network consultant with hands-on expertise and wide knowledge in planning and building information-based, comprehensive business IT applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft technology, assures you success in designing, configuring and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.

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    Progent can provide a variety of low-cost online and on-premises consulting services to assist you to configure, administer, and troubleshoot desktops and handhelds powered by Windows, Apple macOS/OS X, Apple iOS, Google Android, or Linux.

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    Progent can help you to support Microsoft System Center 2007 Configuration Manager to simplify administration, enhance security, and increase productivity by ensuring that operating systems and applications are always up to date, tracking product licenses, and reporting resource usage patterns to help you make informed purchasing choices. Once your organization is ready to update your SCCM 2007 device management solution, Progent can assist you to prepare for and implement an efficient move to System Center 2012 Configuration Manager.

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    Progentís Technical Response Center offers affordable national extended hours remote support for networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support experts provide extended hours phone help and remote secure network connection to isolate and resolve technical problems rapidly and affordably.

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    For custom application development, Progent can provide software design experts to produce business software in areas such as eCommerce, web site design, Microsoft Dynamics packages including Microsoft Dynamics GP, and custom management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progentís consultants can use Internet Information Services to build company-specific eCommerce solutions based on Microsoft ASP.NET. In addition, Progent offers expertise in a broad array of custom program development environments including SQL Server and Delphi. For custom e-Commerce software, Progent also can provide specialists in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.

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    Progent offers cost-effective online support for all releases of Office Access including Access desktop and Access Web App and offers expert help for Access application programming, database conversion, performance tuning, BI reporting, and troubleshooting. Progent also can provide tailored webinar classes for Access development and database management.

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    Progentís Microsoft-certified consultants can provide businesses of any size consulting, troubleshooting, and development expertise for Microsoft SharePoint Server and SharePoint Online. SharePoint is an enterprise solution that uses web-based technology for intelligently connecting people, groups and information. Microsoft SharePoint provides a common spot for your employees or clients to connect to, manage, share and manipulate useful information, documents, and applications and to interact with one another. Microsoft SharePoint allows faster and more intelligent decisions, more efficient sharing across groups and more streamlined business processes. Windows SharePoint Services join employees, customers, teams and major tasks with the knowledge theyíve developed in a manner that makes data convenient to locate, retrieve and re-use. Progent's certified SharePoint experts can help you to maintain your current SharePoint ecosystem or upgrade to the latest release of SharePoint Server or to SharePoint Online.

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    Office 365 is Microsoft's growing family of client productivity applications and cloud-hosted services available on a subscription basis. Office 365 applications and cloud services are available in an array of product bundles intended for customers ranging from students and home offices to enterprises. Progent offers fast and affordable online access to consultants with in-depth knowledge of Microsoft, Mac, Apple iOS, and Google Android platforms. Progent can help your business to evaluate the wealth of subscription plans available with Office 365 and configure your network with Office 365 in a way that delivers maximum business value. Progent offers expertise with cross-vendor environments that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also assist your business to create and manage hybrid networks that transparently integrate on-premises and cloud products and services.

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    Our compensation model is based on contribution, so similar to working as an independent contractor, your earnings are entirely tied to your generated revenue. Certain Progent consultants focus on quality of life and choose to work at a more relaxed pace, using our self-determined calendar to pursue personal pursuits like hiking, motorcycle racing, skiing, fishing, vacations, or spending free time with family and friends. Other consultants use the chance to make big bucks through lots of work and long hours. Progent completely encourages both sides of the spectrum plus everything in the middle.

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    For businesses that have a combination of Apple Mac and Microsoft Windows computers, there are two basic solutions for using Windows-dependent applications on an Apple Mac: remote access to a physical Windows PC or local simulation of a Microsoft Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Apple Mac allows you to connect an Apple Mac to a networked Microsoft Windows-based PC to use Microsoft Windows programs and access system resources. Microsoft's Virtual PC for Mac emulates Microsoft Windows on a Mac computer so you are able to run Windows programs directly. Progent's macOS and Mac OS X technology support experts can assist your business to manage these products for using Windows programs on your Apple Macs and can also assist your organization to assess and install third-party products for Microsoft Windows platform emulation.

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    Progent's Microsoft and Cisco certified network consultants offer advanced help with a wide range of products and technologies and can provide that assistance remotely anywhere in the U.S. or onsite in select cities across the United States and anywhere in . Progent offers remote support for information systems based on Microsoft Windows, UNIX, Linux, Solaris, or Apple ac, or for systems that incorporate a mix of Microsoft Windows and UNIX/Linux platforms. Progent also offers the expertise of Cisco CCIE infrastructure specialists for the toughest network issues, plus the assistance of CISM-accredited security engineers to handle high-level security design and troubleshooting. Progent has provided online network support to companies in all 50 states in the U.S.

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