Immediate Remote Troubleshooting for Edison Networks
Urgent Online Technical Support for Edison SystemsFor businesses located in Edison or anywhere in the state of New Jersey, Progent offers remote support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have delivered online support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, plus the services of CISA and CISSP-accredited cybersecurity experts to handle high-level security architecture and troubleshooting jobs.

Progent's remote support experts provide exceptional leverage because they have the practical background and are equipped with the sophisticated technology needed to resolve most network issues rapidly. Efficient support reduces immediate expenses because service calls require fewer billable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your company benefits even more with incidental costs by reducing or eliminating system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support experience is particularly helpful for businesses that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing model for online help is designed to leverage your network support investment. Progent bills by the minute for phone consulting, so you pay just for the support that you receive. In contrast to typical remote support organizations, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where quick repairs manage to turn into big tabs. Progent's skill at handling technical issues quickly means you spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of optimized technologies and proven methodologies that permit the highest degree of effectiveness for online engineering help and troubleshooting for information systems of any size. Progent offers protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's online support team to communicate with your company's environment remotely without compromising network security.

Progent's sophisticated service database system includes extensive documentation describing the support that Progent's clients have received. Progent's team engineers have access to the records of services delivered to each customer by any engineer. This history of issues and resolutions is stored as a quickly searchable support knowledge base that allows Progent's online technical professionals to share their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's extensive list of accreditations and working relationships with key vendors including Cisco and Microsoft open up additional massive support databases and permit quick access to vendors' in-house support staff with the result that Progent's online service specialists are able to find optimal resolutions in the least time.

Online services available from Progent to businesses in Edison and throughout the state of New Jersey include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's leading corporations. Progent's ProSight series of network management outsourcing services covers all critical aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help you to install and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and enables fast restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to provide centralized control and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, optimize and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so that any potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you’re making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery system that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these special fields of information technology allows customers to execute critical projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk service options for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most issues.

    Progent’s shared Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced support solution based on the top PSA tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk team of veteran network professionals provides your workers in Edison or anywhere in the state of New Jersey immediate access to an effective technical support resource with extensive experience providing phone support and remote repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center perception as a key driver of company efficiency, and Progent's policy is to fix and not merely annotate IT issues.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Experts Team can supply remote and in-depth consulting expertise and education in special business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for familiar Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's expertise, custom development, and training services, see Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Edison, or anywhere in the state of New Jersey, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your environment so your computer maintenance is proactive rather than reactive. By detecting emerging trouble spots before they evolve into downtime, system monitoring can minimize inconvenient and costly network breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or networks based on multiple OS platforms.
How Your Edison Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux environments, visit Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Edison or anywhere in the state of New Jersey, Progent's online network support specialists are ready to provide expert and affordable system support the instant your business has to have it. Long experience providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to repair IT problems quickly while avoiding the cost and lost productivity associated with on-premises service calls.

Even if your Edison business relies on a regular independent consultant or employs a full time organization that can deal with ordinary network issues, Progent’s Microsoft certified consultants can still offer a convenient and transparent virtual expansion of your local resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to solve sudden system emergencies or particularly challenging integration problems.

Features of Progent's Remote Computer Support for Edison
Progent's online support, Internet-based troubleshooting, network security consulting, and system administration services offer businesses in Edison or throughout the state of New Jersey unparalleled leverage for your IT budget. Whether you need one-time phone help and remote network repair or ongoing Help Desk support and network management, Progent's experts can provide your office enterprise-level network support while allowing you to avoid the cost and administration overhead of carrying a large internal IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical expertise, fine tuned remote support tools, and understanding of enterprise networking allow offices to escape the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on professional experience, at the front lines of network support, performing a broad variety of IT tasks for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting personnel. This guarantees that you get not only world-class IT skills, but also a support engineer with field-tested methods for applying technical knowledge to resolve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises visits by the minute. Consequently, you are invoiced exclusively for received services. Progent does not impose a higher rate for off-hours or priority support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and requires no retainer for support services provided during regular business hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for quick repairs so you will not be forced to allow simple problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or small support organizations who provide scant documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by each consultant to each customer. The discipline of detailing and organizing support records results in more effective service and avoids a slew of typical problems such as when a service customer is virtually held hostage to a consultant who won’t release vital service information.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to offer round-the-clock system tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, system monitoring can save your IT network from painful and costly availability losses.
How Does My Business Begin Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.