Fast and Affordable Online Technical Support for Edison New Jersey Information Networks
Urgent Online Technical Support for Edison NetworksFor businesses located in Edison New Jersey, Progent provides online technical support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online support to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging networking problems, plus the assistance of CISSP-accredited security experts to handle advanced security architecture and diagnostic issues.

Progent's remote technical support experts provide exceptional value because they have the real-world background and are equipped with the advanced tools required to resolve the majority of information system problems quickly. Efficient support lowers direct expenses since service calls use up minimal billable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company benefits additionally in incidental costs by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced online consulting know-how is particularly valuable in environments that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's billing model for online support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe only for the support that you receive. Unlike many online support firms, Progent requires no startup surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing do away with scenarios where fast solutions somehow end up as substantial tabs. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of customized tools and proven processes that permit the maximum degree of effectiveness for online consulting and troubleshooting for information systems of all sizes. Progent provides protected VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's online support team to access your company's computer system without breaching network security.

Progent's sophisticated customer support reporting system maintains comprehensive documentation of the support that Progent's clients have received. Progent's team engineers have access to the records of assistance provided to each Progent customer by any engineer. This database of problems and resolutions is stored as a readily searchable internal knowledge base that enables Progent's online technical professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's extensive list of certifications and working associations with important vendors including Cisco and Microsoft open up other massive technical knowledge bases and permit quick access to vendors' in-house engineering staff with the result that Progent's online service experts are able to determine optimal solutions in the least time.

Remote support offered by Progent to customers in Edison New Jersey include:

ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's top corporations. Progent's ProSight suite of network management outsourcing services covers all critical areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior analysis technology to guard endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the complete threat progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup technology companies to create ProSight Data Protection Services (DPS), a portfolio of offerings that provide backup-as-a-service. ProSight DPS services automate and monitor your backup operations and allow transparent backup and fast restoration of vital files/folders, applications, system images, plus VMs. ProSight DPS lets you protect against data loss resulting from hardware breakdown, natural disasters, fire, malware like ransomware, human error, malicious insiders, or software glitches. Managed backup services in the ProSight Data Protection Services selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information system. Besides optimizing the security and functionality of your IT network, Progent's software/firmware update management services free up time for your IT staff to concentrate on more strategic projects and activities that derive the highest business value from your network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables single-tap identity confirmation with iOS, Android, and other out-of-band devices. Using 2FA, whenever you log into a protected online account and give your password you are requested to confirm who you are on a unit that only you have and that is accessed using a separate network channel. A broad range of out-of-band devices can be utilized for this added means of ID validation such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can register several validation devices. To find out more about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that need important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that all potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you�re planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security standards, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup system that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for special information technology programs. Billing charges for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these special fields of computer technology allows clients to complete major projects within budget and on time. Progent's special online engineering services include:

  • Call Center Services
    Progent's Help Desk support alternatives for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Call Center consulting expertise can aid you in creating an efficient new Call Center or improving your established one, identifying or enhancing Help Desk software products to meet the particular demands of your company, or providing temporary online personnel to reinforce your in-house Call Center team during unusually busy situations like software transitions, major upgrades, or installing new business software.

    Progent's Call Center team of veteran information technology experts offers your clients in Edison New Jersey quick assistance from a reliable technical support group with extensive experience providing phone consulting and remote diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a key driver of company productivity, and Progent's target is to resolve rather than simply annotate IT issues.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Group offers online professional consulting expertise and education in special application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom development, and education for Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out additional information concerning Progent's consulting, customization, and training services, refer to Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center2, extend or optimize an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Edison New Jersey online IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise. Progent can adapt SCOM to accommodate your business so that your network support is proactive rather than reactive. By exposing possible issues before they cause full-scale emergencies, automated monitoring can head off disruptive and expensive service breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks that support multiple OS platforms.
How Your Edison Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Edison New Jersey, Progent's phone-based network support specialists can deliver effective and affordable system support the instant your organization requires it. Long experience delivering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine online connectivity tools to repair network problems rapidly while eliminating the expense and lost time that comes with on-premises support calls.

Even if your Edison organization works with a local freelance consultant or maintains a full time IT staff that can deal with the majority of computer issues, Progent's Microsoft certified consultants can still offer an easy and seamless virtual expansion of your local resources in cases when your regular service personnel either don't have the time or the experience to deal with sudden network emergencies or especially complicated integration problems.

Features of Progent's Remote Network Support for Edison New Jersey
Progent's online support, remote repair, network security consulting, and system management services offer offices in Edison New Jersey unparalleled leverage for your support budget. Whether you need occasional telephone help and remote network repair or full-time Help Desk support and system administration, Progent's professionals can deliver your office enterprise-level network support while allowing you to avoid the expense and administration overhead of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of technical experience, fine tuned remote support tools, and understanding of corporate IT allow businesses to avoid the limitations of exclusive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

How Does My Business Begin Receiving Online Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.



An index of content::



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    Progent's Private Cloud Hosting service provides comprehensive hosting of a small or mid-size company's servers in a solution that gives the highest level of availability and scalability and is also simple to migrate to any data center. Progent's Private Cloud Hosting and Management options are built on proven virtualization techniques that enable small companies with multi- platform environments to save dramatically on the expense of capital equipment, infrastructure support, and IT administration while achieving world-class reliability and an unprecedented level of vendor flexibility.

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    Years of experience providing Microsoft support and Cisco technology consulting has allowed Progent to develop an unmatched capability for serving branch offices that need IT help with the flexibility common to with small organizations but which offers effective client interaction, thorough documentation, and adherence to enterprise IT protocols. If your enterprise has a remote office located anywhere in or any region served by Progent's engineers, Progent can offer a broad range of in-person and on-line network consulting services and system design assistance.

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    Coding Dynamics GP 2015 Dexterity

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    Microsoft Exchange 2013 incorporates major enhancements to the functionality of Microsoft Exchange Server 2010 and delivers important innovations as well as a redesigned architecture. These improvements affect vital areas like manageability, availability, security, operational costs, collaboration, expandability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can help you understand the possible advantages of upgrading to Microsoft Exchange 2013, design a cost-effective test and rollout plan, and train your IT staff to maintain your Microsoft Exchange Server 2013 environment. Progent also offers ongoing remote consulting and management services for Microsoft Exchange 2013.

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