Consulting and Technical Support Services for BlackBerry Technology
RIM BlackBerry Support ServicesBlackBerry wireless PDAs were once one of the most successful solutions for maintaining mobile connectivity to email, calendars, web-based programs, and other critical business information. Progent offers Edmonton, Alberta businesses the services of BlackBerry-certified professionals who can assist organizations to manage their BlackBerry deployments or transition smoothly to a more popular mobile platform.

As the sophistication of small business networks has expanded, and as the demand for world-class protection, reliability, and recoverability has become the norm for companies regardless of size, successful deployment and support of RIM BlackBerry technology has become increasingly difficult. To deal with areas like data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging servers and company databases, small businesses often turn to outside support professionals who specialize in BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-certified engineers who can help small organizations to design, administer, and repair BlackBerry environments affordably and effectively, eliminating the necessity for an in-house BlackBerry solutions expert and lowering the cost and stress of maintaining mobile workers. Progent's BlackBerry technology specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified security specialists. This range of knowledge, coupled with Progent's efficient online service delivery capabilities, gives small businesses an economical alternative for incorporating BlackBerry products productively into their business information network.

Progent's consultants can assist you with SQL Server 2016 integration consulting, Microsoft SQL 2014 configuration and Exchange Server 2016 setup so that your database and email infrastructure work optimally with BlackBerry BES Server. Progent can also assist you to upgrade from previous versions of BlackBerry and Microsoft software, configure streamlined management tools so you can monitor and control BlackBerry smartphones across your business, recommend security policies that make sense for your business, develop custom mobile software, and ensure that your IT network architecture is appropriately configured to accommodate your BlackBerry users. Also, Progent's business continuity consultants can help ensure that your BlackBerry information is incorporated in your regular backup processes in order that it can be restored quickly and thoroughly.

Edmonton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Edmonton metro area.

Onsite IT Consulting
Progent locations in Edmonton Metro

City Address Phone Link
Edmonton 10526 Jasper Ave
Edmonton, AB T5J 1Z7
+1 825 525 1955 Edmonton Network Support Services

Technical Expertise for BlackBerry Enterprise Server (BES)
RIM's advanced platform for administering large collections of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This sophisticated software enables Microsoft Exchange, IBM Lotus Domino, or Groupwise clients to send and receive messages that are encrypted in transit to provide maximum security. BlackBerry BES Server also simplifies a broad variety of key administrative jobs ranging from smartphone configuration and updates to mobile security and high availability.

RIM BlackBerry Enterprise Server Integration Assistance

Progent's BlackBerry-premier consultants can assist you to utilize BlackBerry Enterprise Server to perform routine jobs like:

  • Deploy and manage applications
  • Plan device, program, and IT policy updates
  • Upgrade BlackBerry smartphone firmware wirelessly
  • Manage client settings with BlackBerry's vast selection of policies

Progent's BlackBerry-certified engineers can also assist you to use BlackBerry Enterprise Server to implement important procedures not supported by the entry-level BlackBerry BES Server Express. These procedures include:

  • Install and support BlackBerry's high-availability architecture using virtual servers
  • Deploy BlackBerry devices wirelessly
  • Set specialized management roles
  • Automatically track and analyze the integrity of your BlackBerry solution

Professional RIM BlackBerry Consulting Services Available Online from Progent
Progent's certified RIM BlackBerry engineers are available by phone to provide prompt assistance to companies in the Edmonton area or anywhere in Alberta. Progent's experienced online consulting team has helped IT organizations resolve computer issues and reduce IT service expenses in each state in the United States and built a substantial following of loyal customers. (See Progent's customer testimonials.)

Progent offers remote consulting support for a wide selection of issues associated with BlackBerry software and devices including synchronization, integration with Microsoft Exchange, setting up BlackBerry BES Server, and improving wireless security. Important BlackBerry certifications awarded to Progent's consulting experts include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, administering, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging system powered by Microsoft Exchange Server. Progent's BlackBerry-certified engineer offers support skills in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to install and delete BlackBerry smartphone users on Exchange Server and Windows Active Directory, set up, track, and manage BlackBerry BES Server, manage BlackBerry devices and client accounts, back up and manage storage groups, configure permissions, set up the Mobile Data System (MDS) and IM, install access control lists, control Microsoft Exchange Server data flow, generate, update, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and generate management reports based on SNMP data.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a number of environments that can include Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the services of a BlackBerry Certified Solution Designer to assist you to design, install, test, repair, and produce documentation for a mobile wireless solution based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry technology include business and network needs analysis, system architecture, roll-out planning and implementation, performance tuning, configuration of a high-availability architecture, data backup and disaster recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational objectives and to design a wireless environment that meets your information technology budget and supports your business plans. Progent can clarify the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's ability to accommodate a BlackBerry Enterprise Server, help your organization to decide which management model and hardware products match your needs, and analyze your email and messaging system topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed choices concerning alternatives for software versions, server hardware and storage, network topology, and application configuration.

To maximize system protection, Progent's BlackBerry expert can help your company to choose and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-certified security engineers to perform company-wide security vulnerability and compliance testing and suggest enhancements to support your BlackBerry environment.

Call or Email Progent for Support from a RIM BlackBerry-Certified Professional
To ask Progent about professional support for BlackBerry wireless solutions, phone 1-800-993-9400 or go to Contact Progent.

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    For businesses that have a mix of Mac and Microsoft Windows computers, there exist two popular solutions for running Microsoft Windows-dependent software on an Apple Mac: an external connection to an actual Windows computer or local emulation of a Windows operating system on a computer. Microsoft's Remote Desktop Connection for Mac enables you to connect an Apple Mac to a networked Microsoft Windows-based PC to use Windows applications and share network resources. Microsoft's Virtual PC for Mac emulates Microsoft Windows on a Mac computer so that you are able to run Windows applications locally. Progent's Mac technology consultants can help your organization to manage these solutions for using Microsoft Windows programs on your Macs and can in addition assist your business to assess and configure third-party products for Windows PC emulation.

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    Progent's computer outsourcing support offerings for small businesses include planning Server 2003, .NET Server, and Microsoft BackOffice systems, coordinating migrations XP, Windows 2003 Server, Active Directory, and Microsoft Exchange Server 2003, Help Desk services, online and on-site repair, fixing chronic integration issues, and creating a comprehensive security plan. Progent can show you how to maximize system availability and throughput via fault-tolerant technologies, resilient network architecture, and proactive server monitoring. Progent also provides special project assistance for major upgrades and can help with needs definition, product inventory, BOM development, vendor qualification, purchasing logistics, and complete documentation. Progent's computer outsourcing help also includes training for office productivity programs such as Microsoft Office.

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    Progent's Co-managed Help Desk service makes it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on ConnectWise Manage, the leading shared professional services automation (PSA) platform for managing service requests, ticketing, ownership, status tracking, and reporting.

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    Progent is one of the most qualified information technology consulting firms for integrating e-mail solutions powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small businesses derive all the benefits of Exchange 2000 under typical situations including upgrading from Microsoft Exchange 5.5, migration from an ISP-managed or POP3 e-mail environment, and using managed services for your Exchange 2000 administration.

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    Progent's Windows Server 2019 disaster recovery/business continuity planning experts can assist your organization to plan and deploy a disaster recovery system based on Microsoft's cloud-tested Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.

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    Progent's consultants can provide Apple macOS and OS X users a range of services including desktop support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows environments, Entourage and Exchange Server help, network protection services, and one-on-one education. Progent can help clients to migrate to macOS from Mac OS X or earlier editions of Apple Mac OS X and Progent can provide expertise with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also help you with Apple iPhone support and iPad synchronization, or migrating to Apple's iCloud services. For computer networks built solely on Mac OS X or for networks incorporating a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the complexity of planning, integrating and maintaining a network infrastructure that is reliable, secure, efficient and able to achieve your company's business goals.

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    ProSight Active Security Monitoring incorporates cutting edge behavior analysis technology from SentinelOne to defend endpoint devices and physical and virtual servers against known as well as zero-day ransomware variants like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.

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    Progent's Citrix experts can assist you to plan, implement, manage, and support a virtual Windows application delivery solution based on Citrix XenApp. Progent's Cisco-certified CCIE network consultants can help you optimize your infrastructure for distributing server-side and client-side applications, and Progent's datacenter management and support experts can assist your organization to administer and maintain an off-site datacenter that features high availability, enhanced protection, and rapid disaster recovery.

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    Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP solution that embodies over a quarter century of experience assisting manufacturing, distribution and service organizations to manage complicated supply chains and improve the efficiency of critical processes in order to get products to market fast and adhere to customer commitments consistently. Progent can provide the skills of an ERP consultant with over two decades of background with the SyteLine/CloudSuite Industrial platform. Progent offers online or on-premises consulting that spans from occasional advice to comprehensive solution planning and project management. Sample consulting services available from Progent for Infor CloudSuite Industrial include installation, migration, process improvement, application development, CPQ, web site integration, technical support, data conversion, Microsoft 365 integration, training, and DBA services.

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    Progent's certified Microsoft Office Word and Microsoft 365 Word experts offer a wide range of economical online support services to help you to manage and troubleshoot your legacy Microsoft Office Word environment or help you to move to a newer version of Microsoft Office Word. Support offered by Progent's experts include VBA programming, identifying and resolving compatibility issues between various versions of Office Word, interfacing Office Word with different Office applications such as Excel and Microsoft Outlook or with third-party platforms and plug-ins,network enhancements for dependable. reliable cloud access, security support, smart phone synchronization, and online training classes tailored for your special requirements.

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  • Microsoft Configuration Manager 2016 IT Consulting
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    Configuration Manager 2016 automates software deployment and updating, streamlines compliance settings control, keeps track of network assets, protects against corporate data leakage, provides health monitoring, enables secure self service, and offers a single point of control for managing mixed-OS networks based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud integration experts can assist your organization with any aspect of designing, implementing, using and repairing a System Center 2016 Configuration Manager solution for on-premises, cloud-based, or hybrid environments.

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