Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a target network. Because of this, ransomware assaults are typically unleashed on weekends and late at night, when support personnel are likely to be slower to become aware of a penetration and are less able to organize a quick and forceful response. The more lateral movement ransomware is able to make within a target's network, the longer it takes to restore basic operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist you to take the time-critical first step in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware engineers can assist businesses in the Edmonton area to locate and isolate breached servers and endpoints and guard clean resources from being penetrated.

If your system has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Edmonton
Modern strains of ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online data and infiltrate any accessible system restores and backups. Files synchronized to the cloud can also be impacted. For a poorly defended network, this can make system recovery almost impossible and effectively throws the datacenter back to square one. Threat Actors, the hackers behind a ransomware assault, demand a ransom fee in exchange for the decryptors needed to unlock scrambled data. Ransomware attacks also attempt to exfiltrate files and hackers require an additional ransom in exchange for not posting this data on the dark web. Even if you can restore your network to an acceptable point in time, exfiltration can be a major problem depending on the nature of the downloaded data.

The restoration process after a ransomware penetration has several crucial phases, most of which can proceed in parallel if the response team has enough people with the required experience.

  • Quarantine: This time-critical initial step involves blocking the sideways spread of ransomware across your IT system. The more time a ransomware assault is allowed to go unrestricted, the more complex and more costly the recovery process. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware response engineers. Quarantine processes include isolating infected endpoints from the rest of network to minimize the contagion, documenting the IT system, and securing entry points.
  • System continuity: This involves restoring the network to a basic useful level of capability with the least delay. This process is usually the top priority for the victims of the ransomware attack, who often see it as an existential issue for their company. This activity also requires the broadest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, office and mission-critical apps, network topology, and safe remote access. Progent's ransomware recovery experts use advanced collaboration tools to coordinate the complex restoration effort. Progent appreciates the importance of working quickly, continuously, and in unison with a customer's managers and IT group to prioritize activity and to get vital services back online as fast as possible.
  • Data restoration: The effort necessary to restore data impacted by a ransomware assault varies according to the state of the systems, the number of files that are affected, and what restore techniques are required. Ransomware attacks can destroy key databases which, if not gracefully shut down, might have to be reconstructed from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server depend on AD, and many ERP and other mission-critical platforms are powered by SQL Server. Some detective work may be required to find undamaged data. For instance, undamaged OST files may have survived on staff PCs and laptops that were not connected at the time of the assault. Progent's Altaro VM Backup experts can help you to utilize immutable backup for cloud storage, allowing tamper-proof data for a set duration so that backup data cannot be modified or deleted by anyone including administrators or root users. This provides another level of security and restoration ability in the event of a ransomware breach.
  • Deploying advanced antivirus/ransomware protection: Progent's ProSight Active Security Monitoring uses SentinelOne's behavioral analysis technology to offer small and medium-sized businesses the benefits of the same anti-virus technology implemented by some of the world's largest corporations including Netflix, Citi, and NASDAQ. By providing in-line malware blocking, identification, containment, restoration and analysis in a single integrated platform, Progent's Active Security Monitoring lowers TCO, simplifies management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine built into in ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This calls for close co-operation with the victim and the insurance carrier, if there is one. Activities consist of determining the kind of ransomware used in the assault; identifying and making contact with the hacker; verifying decryption capabilities; budgeting a settlement with the ransomware victim and the insurance provider; negotiating a settlement and timeline with the hacker; checking compliance with anti-money laundering sanctions; carrying out the crypto-currency disbursement to the TA; acquiring, reviewing, and operating the decryptor utility; debugging decryption problems; building a clean environment; remapping and reconnecting datastores to reflect exactly their pre-encryption state; and restoring physical and virtual devices and services.
  • Forensic analysis: This process is aimed at discovering the ransomware attack's storyline throughout the network from beginning to end. This history of the way a ransomware assault travelled through the network assists you to assess the damage and brings to light vulnerabilities in security policies or processes that need to be rectified to avoid future breaches. Forensics involves the review of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, schedulers, and core Windows systems to detect variations. Forensics is commonly assigned a high priority by the cyber insurance carrier. Because forensic analysis can take time, it is vital that other key activities like business resumption are executed in parallel. Progent maintains an extensive roster of information technology and data security professionals with the knowledge and experience required to carry out the work of containment, business continuity, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has provided online and on-premises network services across the U.S. for over two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have been awarded advanced certifications in foundation technology platforms such as Cisco networking, VMware virtualization, and popular Linux distros. Progent's data security consultants have earned industry-recognized certifications such as CISA, CISSP, and GIAC. (See certifications earned by Progent consultants). Progent also offers guidance in financial and ERP software. This scope of expertise allows Progent to identify and consolidate the surviving parts of your information system after a ransomware intrusion and rebuild them quickly into an operational network. Progent has worked with top cyber insurance carriers including Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting Services in Edmonton
For ransomware recovery services in the Edmonton area, phone Progent at 800-462-8800 or see Contact Progent.



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