Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way across a network. Because of this, ransomware assaults are commonly unleashed on weekends and at night, when support personnel may take longer to become aware of a breach and are less able to mount a rapid and coordinated defense. The more lateral progress ransomware can make inside a target's network, the more time it will require to recover basic operations and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist you to take the urgent first phase in responding to a ransomware assault by stopping the bleeding. Progent's online ransomware engineer can help businesses in the Edmonton metro area to identify and isolate breached devices and guard undamaged resources from being compromised.

If your network has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Edmonton
Modern strains of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and attack any available backups. Data synched to the cloud can also be corrupted. For a poorly defended environment, this can make automated restoration almost impossible and basically knocks the datacenter back to square one. So-called Threat Actors, the hackers responsible for ransomware assault, insist on a settlement fee for the decryptors needed to unlock scrambled files. Ransomware assaults also attempt to steal (or "exfiltrate") information and TAs require an additional settlement in exchange for not posting this information on the dark web. Even if you can rollback your system to a tolerable point in time, exfiltration can be a major problem depending on the sensitivity of the stolen data.

The restoration work subsequent to ransomware penetration has several distinct stages, most of which can be performed in parallel if the response team has enough people with the necessary skill sets.

  • Containment: This time-critical initial response involves arresting the sideways progress of the attack across your network. The longer a ransomware attack is permitted to run unchecked, the more complex and more expensive the restoration process. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware response engineers. Quarantine activities consist of cutting off infected endpoint devices from the network to minimize the spread, documenting the environment, and securing entry points.
  • System continuity: This covers restoring the network to a basic useful degree of functionality with the shortest possible delay. This process is typically the highest priority for the victims of the ransomware assault, who often see it as a life-or-death issue for their business. This activity also requires the widest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, productivity and mission-critical applications, network architecture, and safe endpoint access management. Progent's ransomware recovery team uses state-of-the-art workgroup platforms to organize the complex recovery effort. Progent understands the importance of working rapidly, continuously, and in concert with a customer's managers and IT staff to prioritize tasks and to put critical services on line again as fast as possible.
  • Data recovery: The work required to recover data impacted by a ransomware assault depends on the state of the network, how many files are affected, and which restore techniques are required. Ransomware assaults can take down pivotal databases which, if not properly closed, may have to be rebuilt from the beginning. This can include DNS and AD databases. Exchange and SQL Server rely on AD, and many manufacturing and other mission-critical platforms depend on SQL Server. Often some detective work could be required to find clean data. For instance, undamaged OST files may exist on staff desktop computers and laptops that were not connected at the time of the ransomware attack.
  • Deploying advanced antivirus/ransomware protection: ProSight ASM gives small and mid-sized businesses the benefits of the same anti-virus tools used by some of the world's biggest enterprises including Netflix, Citi, and NASDAQ. By providing real-time malware blocking, identification, mitigation, recovery and forensics in one integrated platform, ProSight ASM lowers total cost of ownership, simplifies management, and promotes rapid resumption of operations. The next-generation endpoint protection engine incorporated in ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This requires close co-operation with the victim and the insurance provider, if any. Activities include determining the kind of ransomware used in the attack; identifying and establishing communications the hacker; testing decryption capabilities; deciding on a settlement amount with the victim and the insurance provider; establishing a settlement amount and timeline with the TA; checking adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the hacker; acquiring, reviewing, and using the decryptor tool; troubleshooting failed files; creating a clean environment; mapping and connecting drives to reflect exactly their pre-encryption condition; and recovering computers and services.
  • Forensics: This process is aimed at learning the ransomware assault's storyline throughout the network from beginning to end. This history of how a ransomware attack travelled within the network assists you to evaluate the damage and uncovers gaps in policies or processes that need to be rectified to prevent future break-ins. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, schedulers, and basic Windows systems to detect changes. Forensics is commonly given a high priority by the cyber insurance provider. Because forensic analysis can be time consuming, it is vital that other important activities like operational resumption are executed concurrently. Progent has a large roster of IT and cybersecurity experts with the skills required to carry out activities for containment, operational resumption, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has delivered remote and onsite network services throughout the United States for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have earned high-level certifications in core technology platforms such as Cisco networking, VMware virtualization, and popular Linux distros. Progent's data security experts have earned industry-recognized certifications including CISM, CISSP-ISSAP, and CRISC. (See certifications earned by Progent consultants). Progent also has guidance in financial and ERP software. This scope of expertise gives Progent the ability to salvage and consolidate the undamaged parts of your information system following a ransomware assault and reconstruct them rapidly into an operational system. Progent has worked with top insurance carriers like Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware System Recovery Expertise in Edmonton
For ransomware cleanup consulting services in the Edmonton metro area, call Progent at 800-462-8800 or go to Contact Progent.



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    Lync 2010 provides Instant Messaging, Presence, audio and video conferencing, desktop collaboration, and both VoIP and public switched telephone network voice communication. Lync Server 2010 can enhance the capability of Exchange Server, SharePoint and Office desktop or Office 365 and streamlines management via integration with Active Directory. Lync 2010 can also reduce expenses by doing away with Voice-over-IP hardware and subscription services, PBX systems, or legacy teleconferencing technology. Progent's certified IM and Presence experts can provide online and on-premises support to assist you to manage and troubleshoot your current Lync 2010 environment or assess the benefits of upgrading from Lync to Skype for Business, which is Microsoft's new version of the product family. Progent can also help you to plan and execute a smooth Skype for Business upgrade.

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