Ransomware Hot Line: 800-993-9400
24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware needs time to steal its way through a target network. For this reason, ransomware assaults are typically unleashed on weekends and late at night, when IT personnel are likely to be slower to become aware of a break-in and are less able to organize a quick and coordinated defense. The more lateral progress ransomware is able to manage within a victim's system, the longer it takes to recover basic operations and damaged files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to guide organizations to complete the urgent first phase in responding to a ransomware assault by putting out the fire. Progent's remote ransomware engineer can assist businesses in the Edmonton metro area to identify and isolate breached servers and endpoints and protect undamaged resources from being compromised.
If your system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-993-9400.
Progent's Ransomware Recovery Expertise Offered in Edmonton
Current strains of ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online files and attack any available backups. Data synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make automated restoration nearly impossible and basically throws the datacenter back to the beginning. Threat Actors, the hackers responsible for ransomware attack, insist on a ransom fee in exchange for the decryptors needed to recover encrypted files. Ransomware attacks also try to exfiltrate information and TAs require an additional payment in exchange for not publishing this information on the dark web. Even if you are able to restore your network to an acceptable date in time, exfiltration can pose a big problem according to the nature of the stolen data.
The recovery work subsequent to ransomware penetration has several distinct phases, most of which can be performed concurrently if the response workgroup has enough people with the required experience.
- Quarantine: This urgent initial step requires arresting the lateral spread of ransomware within your network. The more time a ransomware assault is allowed to go unchecked, the longer and more costly the recovery effort. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery experts. Containment activities consist of isolating infected endpoints from the network to minimize the contagion, documenting the environment, and protecting entry points.
- Operational continuity: This covers restoring the network to a basic useful level of functionality with the least downtime. This process is usually the top priority for the targets of the ransomware assault, who often perceive it to be an existential issue for their company. This activity also requires the widest range of IT skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, office and mission-critical applications, network topology, and protected endpoint access. Progent's ransomware recovery team uses advanced collaboration platforms to coordinate the complicated restoration process. Progent appreciates the urgency of working rapidly, tirelessly, and in concert with a client's managers and IT staff to prioritize activity and to get critical services back online as fast as feasible.
- Data recovery: The work required to restore files damaged by a ransomware assault depends on the condition of the systems, the number of files that are encrypted, and what restore techniques are required. Ransomware assaults can take down critical databases which, if not properly shut down, may need to be rebuilt from scratch. This can include DNS and AD databases. Exchange and SQL Server rely on AD, and many manufacturing and other business-critical applications depend on Microsoft SQL Server. Often some detective work could be required to find undamaged data. For example, undamaged OST files may exist on staff desktop computers and laptops that were off line during the ransomware assault.
- Deploying advanced antivirus/ransomware protection: ProSight ASM gives small and mid-sized businesses the benefits of the same AV tools used by many of the world's biggest corporations including Netflix, Visa, and Salesforce. By providing in-line malware blocking, detection, mitigation, restoration and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring cuts total cost of ownership, simplifies management, and promotes rapid recovery. The next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- Negotiation with the hacker Progent has experience negotiating settlements with threat actors. This requires close co-operation with the ransomware victim and the insurance provider, if there is one. Activities consist of determining the kind of ransomware used in the attack; identifying and establishing communications the hacker persona; testing decryption tool; deciding on a settlement with the victim and the insurance carrier; negotiating a settlement and timeline with the TA; confirming adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency payment to the hacker; receiving, learning, and using the decryptor tool; troubleshooting failed files; creating a pristine environment; mapping and reconnecting datastores to reflect exactly their pre-encryption condition; and reprovisioning machines and software services.
- Forensics: This activity involves uncovering the ransomware assault's progress throughout the network from beginning to end. This history of the way a ransomware assault travelled through the network helps your IT staff to evaluate the impact and highlights vulnerabilities in policies or processes that should be rectified to prevent later break-ins. Forensics entails the review of all logs, registry, GPO, AD, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to detect variations. Forensics is typically assigned a top priority by the cyber insurance carrier. Because forensics can be time consuming, it is vital that other key recovery processes like business resumption are pursued in parallel. Progent has a large roster of information technology and data security experts with the skills required to carry out the work of containment, operational continuity, and data recovery without interfering with forensic analysis.
Progent has delivered online and onsite IT services across the United States for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SBEs) includes professionals who have been awarded advanced certifications in core technologies including Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's data security experts have earned internationally recognized certifications including CISM, CISSP, and GIAC. (See Progent's certifications). Progent also has guidance in financial management and Enterprise Resource Planning application software. This breadth of expertise gives Progent the ability to salvage and integrate the undamaged pieces of your IT environment following a ransomware assault and reconstruct them rapidly into an operational system. Progent has collaborated with top cyber insurance providers including Chubb to help organizations clean up after ransomware assaults.
Contact Progent for Ransomware System Recovery Services in Edmonton
For ransomware recovery expertise in the Edmonton area, phone Progent at 800-993-9400 or see Contact Progent.