Ransomware Hot Line: 800-993-9400

24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. For this reason, ransomware assaults are typically unleashed on weekends and late at night, when IT personnel are likely to be slower to become aware of a break-in and are less able to organize a quick and coordinated defense. The more lateral progress ransomware is able to manage within a victim's system, the longer it takes to recover basic operations and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to complete the urgent first phase in responding to a ransomware assault by putting out the fire. Progent's remote ransomware engineer can assist businesses in the Edmonton metro area to identify and isolate breached servers and endpoints and protect undamaged resources from being compromised.

If your system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-993-9400.

Progent's Ransomware Recovery Expertise Offered in Edmonton
Current strains of ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online files and attack any available backups. Data synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make automated restoration nearly impossible and basically throws the datacenter back to the beginning. Threat Actors, the hackers responsible for ransomware attack, insist on a ransom fee in exchange for the decryptors needed to recover encrypted files. Ransomware attacks also try to exfiltrate information and TAs require an additional payment in exchange for not publishing this information on the dark web. Even if you are able to restore your network to an acceptable date in time, exfiltration can pose a big problem according to the nature of the stolen data.

The recovery work subsequent to ransomware penetration has several distinct phases, most of which can be performed concurrently if the response workgroup has enough people with the required experience.

  • Quarantine: This urgent initial step requires arresting the lateral spread of ransomware within your network. The more time a ransomware assault is allowed to go unchecked, the longer and more costly the recovery effort. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery experts. Containment activities consist of isolating infected endpoints from the network to minimize the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This covers restoring the network to a basic useful level of functionality with the least downtime. This process is usually the top priority for the targets of the ransomware assault, who often perceive it to be an existential issue for their company. This activity also requires the widest range of IT skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, office and mission-critical applications, network topology, and protected endpoint access. Progent's ransomware recovery team uses advanced collaboration platforms to coordinate the complicated restoration process. Progent appreciates the urgency of working rapidly, tirelessly, and in concert with a client's managers and IT staff to prioritize activity and to get critical services back online as fast as feasible.
  • Data recovery: The work required to restore files damaged by a ransomware assault depends on the condition of the systems, the number of files that are encrypted, and what restore techniques are required. Ransomware assaults can take down critical databases which, if not properly shut down, may need to be rebuilt from scratch. This can include DNS and AD databases. Exchange and SQL Server rely on AD, and many manufacturing and other business-critical applications depend on Microsoft SQL Server. Often some detective work could be required to find undamaged data. For example, undamaged OST files may exist on staff desktop computers and laptops that were off line during the ransomware assault.
  • Deploying advanced antivirus/ransomware protection: ProSight ASM gives small and mid-sized businesses the benefits of the same AV tools used by many of the world's biggest corporations including Netflix, Visa, and Salesforce. By providing in-line malware blocking, detection, mitigation, restoration and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring cuts total cost of ownership, simplifies management, and promotes rapid recovery. The next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
  • Negotiation with the hacker Progent has experience negotiating settlements with threat actors. This requires close co-operation with the ransomware victim and the insurance provider, if there is one. Activities consist of determining the kind of ransomware used in the attack; identifying and establishing communications the hacker persona; testing decryption tool; deciding on a settlement with the victim and the insurance carrier; negotiating a settlement and timeline with the TA; confirming adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency payment to the hacker; receiving, learning, and using the decryptor tool; troubleshooting failed files; creating a pristine environment; mapping and reconnecting datastores to reflect exactly their pre-encryption condition; and reprovisioning machines and software services.
  • Forensics: This activity involves uncovering the ransomware assault's progress throughout the network from beginning to end. This history of the way a ransomware assault travelled through the network helps your IT staff to evaluate the impact and highlights vulnerabilities in policies or processes that should be rectified to prevent later break-ins. Forensics entails the review of all logs, registry, GPO, AD, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to detect variations. Forensics is typically assigned a top priority by the cyber insurance carrier. Because forensics can be time consuming, it is vital that other key recovery processes like business resumption are pursued in parallel. Progent has a large roster of information technology and data security experts with the skills required to carry out the work of containment, operational continuity, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered online and onsite IT services across the United States for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SBEs) includes professionals who have been awarded advanced certifications in core technologies including Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's data security experts have earned internationally recognized certifications including CISM, CISSP, and GIAC. (See Progent's certifications). Progent also has guidance in financial management and Enterprise Resource Planning application software. This breadth of expertise gives Progent the ability to salvage and integrate the undamaged pieces of your IT environment following a ransomware assault and reconstruct them rapidly into an operational system. Progent has collaborated with top cyber insurance providers including Chubb to help organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Services in Edmonton
For ransomware recovery expertise in the Edmonton area, phone Progent at 800-993-9400 or see Contact Progent.



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    Progentís non-stop interoffice connectivity and fault tolerant network connection engineers can help small companies achieve non-stop Interoffice connectivity through redundant system architectures featuring automatic failover. Progentís CCIE engineers can plan and deploy fault tolerant Inter-office networks supported by fault tolerant EIGRP network routers or fault tolerant OSPF configurations of Cisco routers. Progent can show you how redundant connectivity and automatic fail-over offers economical non-stop interoffice networking.

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    Progent wants to hire fulltime, solutions-oriented Microsoft certified consultants with Microsoft Certified Systems Engineer credentials; Cisco certified system consultants with Cisco CCDP or CCIE certification; security consultants with CISSP or CISM or comparable security credentials; and advanced network design experts with experience in mobile solutions, wireless connectivity, high uptime, workplace recovery, data protection, and virtual servers. Progent also is hiring employees who can join Progent's team of desktop service technicians and off-site troubleshooting experts. In addition, We are seeking talented managers who can perform effectively in our high-growth, virtual office environment.

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    Progent can provide affordable remote consulting to help businesses of any size to integrate Amazon AWS cloud services such as Amazon EC2 for virtual server hosting, Amazon S3 for expandable cloud storage, and Glacier for low-cost long-term archiving. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design and review, testing, configuration, administration, performance optimization, software license management, disaster recovery solutions, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN connections and can help you deploy cloud-centric or hybrid cloud environments that seamlessly incorporate Amazon AWS services. Progent can provide occasional support to help you to overcome complex technical issues or Progent can provide project management outsourcing services to help you migrate to the Amazon AWS cloud on time and within budget.

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    Progentís certified consultants provide small and medium size companies world-class consulting services for Microsoft Systems Management Server and System Center Configuration Manager 2007, Microsoft's standard tools for change and deployment management. Configuration Manager is Microsoft's new name for the update management solution previously called Systems Management Server. Configuration Manager 2007 provides a range of new features to Systems Management Server including comprehensive automation, built-in Windows Vista Microsoft Windows Server 2008 awareness, quarantine support, and boot image management. Progentís certified engineers can show you how to use SMS or Configuration Manager effectively for streamlined OS and application installation, security patch control, application tracking, and software license reconciliation. Progent's engineers can also assist you to move smoothly from SMS Server 2003 to System Center Configuration Manager.

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    If you are developing Linux-based applications on a network that includes Windows-based servers, desktops, and office productivity products, Progent offers comprehensive information technology outsourcing that allows you to focus on your field of strategic expertise while avoiding the constant distraction of maintaining your company information system. Through the use of smart network monitoring and by providing online and in-person assistance as your company needs it, Progent represents an affordable alternative for supporting an information network that provides high reliability, protection, and performance. Progent's UNIX/Linux developer support services feature comprehensive it outsourcing, virtual server infrastructure, remote and in-person service and repair, proactive network monitoring services, and Helpdesk outsourcing.

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    Progent's Microsoft certified support team can show you how to define and implement a smooth in-place Microsoft Exchange 2007 migration plan that minimizes network downtime, reduces ongoing service demands, and makes your Exchange 2007 Server easy to administer. For complicated multi-server or multi-site migrations, Progent has the experience to complete your move quickly and economically. Progent's Microsoft Exchange Server 2007 support, repair, and consulting services include assistance with the integration of outside vendor add-ons to Microsoft Exchange Server 2007 and the creation of unified messaging solutions based on Exchange 2007 Server.

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    Progent's SonicWall firewall experts can help you deploy, manage, and troubleshoot SonicWall firewall/VPN products including the current SonicWall TZ and NSa families of firewalls and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and CISA-certified cybersecurity consultants can show you how to incorporate SonicWall security gateways into a complete security solution and design protection into your corporate operations.

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    Dynamics GP 2015 R2 introduces a revamped architecture that improves cloud readiness, supports popular smart phones and tablets, allows one-time sign-on with Azure AD, and tightens security. Microsoft Dynamics 2015 R2 also streamlines management reporting, includes new Workflows, extends the Web Client, and delivers over 100 enhancements to its library of applications. Progent's Microsoft-certified consultants offer the depth and breadth of knowledge and experience to address the critical technical and business challenges associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can help your organization to carry out a smooth migration that will maximize the return on your investment in this mission-critical platform.

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    Microsoft System Center 2016 Operations Manager helps to promote consistent performance and dependable availability for key applications by offering unified, cross-platform tracking of IT resources deployed across local systems and private and public clouds. Progent's consulting team can provide world-class remote and onsite support to assist businesses of any size to design, implement, tune, enhance and repair SCOM 2016 solutions. Progent can help your company to migrate to SCOM 2016 from older versions or from different monitoring platforms, or integrate a variety of monitoring systems into a unified infrastructure management solution. Progent can also show you how to expand your Operations Manager 2016 environment to incorporate infrastructure based in public clouds such as Microsoft Azure and Amazon AWS.

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    Progent's Microsoft-certified Internet Security and Acceleration Server consultants have long experience configuring ISA Server-based security solutions for IT networks with multiple sites, mobile users, and line-of-business eCommerce applications. Progent's Microsoft Firewall consultants are available to assist your small business in planning and implementing a configuration of ISA Server 2000 or ISA 2004 Server that meets your information security needs without adversely limiting your IT system productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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    Microsoft supports transparent hybrid ecosystems that combine Office 365 and on-premises Exchange systems. This permits you to have some mailboxes hosted on your corporate datacenter or private cloud and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can help your organization with any facet of designing, implementing and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange consultants can provide occasional expertise to help you through challenging technical issues and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange initiative is carried out on schedule and on budget.

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    Progentís Microsoft certified professionals offer small and medium sized companies consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and ISA Servers contain an advanced application-layer aware firewall that can protect your IT system from attack by outside and inside threats. Forefront TMG and ISA Server perform thorough inspection of Internet protocols such as HTTP, which allows these security platforms to detect many attacks that can get by ordinary firewalls. The integrated firewall and VPN architecture of Forefront TMG and ISA Server support stateful filtering and monitoring of all VPN traffic. ISA Servers are the centerpiece of Microsoft's system security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you strengthen your network protection through expert design and integration of Forefront TMG and ISA Servers. Progent's Microsoft engineers can help your company to configure Microsoft Forefront TMG 2010, manage and troubleshoot any version of ISA Server, or upgrade smoothly from ISA Server environments to Microsoft Forefront Threat Management Gateway.

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    Progent imposes no initialization fee and asks no retainer for support services provided during normal working hours. Progent's one-minute granularity avoids big invoices for quick fixes so you will not be forced to permit less critical problems to stay unaddressed. .

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    Progent's Cisco Catalyst 9100 Series Wi-Fi 6 Wireless Access Point consultants can provide affordable remote and on-premises help for Catalyst Wi-Fi 6 wireless APs.

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    Ubiquiti's UniFi line of Wi-Fi network appliances includes a wide selection of Wave 2 802.11ax Wi-Fi APs, security gateways, and managed switches. UniFi appliances running throughout multiple venues with any number of access points can be remotely configured and managed with free UniFi Controller software, which centralizes and simplifies setup, discovery, management, optimization, debugging, monitoring, and analytics. Progent offers the expertise of seasoned wireless consultants who can help your organization to assess the benefits of Ubiquitiís UniFi products for your environment and assist you to design, deploy, administer, and troubleshoot your UniFi ecosystem.

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    Progent offers the support of a certified consultant with expertise deploying technology from the major telepresence vendors including Cisco, Polycom, and LifeSize and can help you to plan, configure, expand, or troubleshoot a video conferencing environment that protects your investment and maximizes the strategic value of your IT system. Progent can also provide the services of infrastructure consultants who can assist businesses of all sizes to build and maintain a communications network that provides the performance, dependability, protection, and expandability you need to support your video conferencing/telepresence environment.

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    Progent's Cisco CCIE-certified SIP infrastructure consultants can help you to plan, integrate, maintain, debug and upgrade Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE-based IP PSTN trunks and offer affordable online or on-premises support to assist you to migrate efficiently to an advanced communications environment that delivers fast ROI. Progent's certified Microsoft unified communications consultants can help you to set up interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications such as Skype for Business Server or Lync for connectivity to a SIP PSTN trunk.

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