Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a target network. For this reason, ransomware attacks are typically unleashed on weekends and at night, when support personnel may be slower to become aware of a breach and are less able to mount a rapid and coordinated defense. The more lateral progress ransomware can achieve within a target's network, the more time it will require to recover basic operations and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to carry out the time-critical first phase in mitigating a ransomware assault by containing the malware. Progent's online ransomware expert can help businesses in the Edmonton area to locate and isolate infected servers and endpoints and protect undamaged resources from being penetrated.

If your network has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Edmonton
Modern variants of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and attack any available system restores and backups. Files synchronized to the cloud can also be corrupted. For a poorly defended network, this can make automated restoration nearly impossible and effectively knocks the datacenter back to square one. So-called Threat Actors (TAs), the hackers responsible for ransomware assault, insist on a ransom fee in exchange for the decryption tools required to unlock scrambled data. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs demand an extra ransom in exchange for not posting this information or selling it. Even if you can rollback your network to a tolerable date in time, exfiltration can pose a big issue according to the nature of the stolen information.

The restoration process after a ransomware attack involves a number of crucial phases, most of which can proceed concurrently if the recovery team has enough members with the required experience.

  • Quarantine: This time-critical first response involves blocking the lateral spread of ransomware within your network. The more time a ransomware assault is permitted to go unrestricted, the more complex and more expensive the recovery effort. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by veteran ransomware response experts. Containment activities consist of isolating infected endpoints from the rest of network to block the contagion, documenting the environment, and securing entry points.
  • Operational continuity: This involves bringing back the network to a minimal acceptable degree of functionality with the shortest possible downtime. This process is typically the top priority for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This activity also demands the broadest range of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, office and line-of-business applications, network architecture, and protected endpoint access. Progent's recovery experts use state-of-the-art collaboration tools to coordinate the complicated restoration effort. Progent appreciates the importance of working rapidly, continuously, and in unison with a customer's management and network support group to prioritize tasks and to get critical resources back online as quickly as feasible.
  • Data restoration: The work necessary to recover files impacted by a ransomware assault depends on the state of the network, how many files are encrypted, and what restore methods are needed. Ransomware attacks can take down pivotal databases which, if not carefully closed, might need to be reconstructed from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many financial and other mission-critical platforms are powered by Microsoft SQL Server. Often some detective work may be needed to locate undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may have survived on staff PCs and laptops that were off line during the assault.
  • Deploying modern antivirus/ransomware defense: ProSight ASM gives small and mid-sized businesses the advantages of the same AV tools used by many of the world's biggest enterprises including Netflix, Visa, and NASDAQ. By delivering real-time malware filtering, detection, mitigation, restoration and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring cuts total cost of ownership, streamlines management, and expedites operational continuity. The next-generation endpoint protection (NGEP) incorporated in ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
  • Negotiation with the hacker Progent has experience negotiating settlements with hackers. This calls for working closely with the ransomware victim and the insurance provider, if any. Services consist of establishing the kind of ransomware involved in the assault; identifying and establishing communications the hacker persona; testing decryption tool; deciding on a settlement with the victim and the cyber insurance provider; establishing a settlement amount and timeline with the hacker; checking adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency payment to the TA; receiving, reviewing, and using the decryptor tool; troubleshooting decryption problems; building a clean environment; mapping and reconnecting drives to reflect precisely their pre-encryption condition; and recovering physical and virtual devices and software services.
  • Forensic analysis: This activity involves discovering the ransomware attack's progress across the targeted network from start to finish. This audit trail of the way a ransomware assault progressed through the network assists your IT staff to evaluate the impact and brings to light vulnerabilities in rules or work habits that need to be rectified to prevent later break-ins. Forensics entails the review of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and basic Windows systems to detect changes. Forensic analysis is typically assigned a top priority by the cyber insurance carrier. Because forensics can be time consuming, it is vital that other key recovery processes such as operational continuity are performed concurrently. Progent has an extensive team of information technology and security professionals with the skills needed to perform activities for containment, business resumption, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has delivered online and on-premises network services throughout the U.S. for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SBEs includes professionals who have earned high-level certifications in foundation technology platforms including Cisco infrastructure, VMware, and major distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications including CISM, CISSP, and GIAC. (Refer to Progent's certifications). Progent also has top-tier support in financial and Enterprise Resource Planning application software. This broad array of expertise allows Progent to salvage and consolidate the surviving pieces of your information system following a ransomware intrusion and reconstruct them quickly into an operational system. Progent has worked with leading cyber insurance providers like Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware Recovery Consulting Services in Edmonton
For ransomware system recovery services in the Edmonton metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    Cisco's PIX 500 firewalls have reached end of life and Cisco might not offer support these devices. Progent still offers consulting support for Cisco's PIX 500 Series firewalls to help you with management and troubleshooting and Progent can in addition help you assess whether to move up to next generation firewall products from Cisco. Progent's Cisco-certified specialists can help you plan and carry out a smooth upgrade to Cisco ASA 5500-X Series firewalls following industry best practices.

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    Progentís Microsoft-certified consultants can provide organizations of all sizes consulting, technical support, and application development services for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise platform that utilizes web-based technology for efficiently connecting people, groups and data. SharePoint Server offers a central spot for your employees or clients to access, organize, distribute and interact with relevant data, files, and applications and to interact with other people. SharePoint allows quicker and better decisions, more efficient sharing across groups and more economical business practices. Windows SharePoint Services join employees, clients, teams and projects with the data theyíve developed in a manner that makes data easy to find, download and re-use. Progent's certified SharePoint experts can help your organization to manage your existing SharePoint ecosystem or migrate to the current release of SharePoint.

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    Progent's Microsoft-certified consultants have over 10 years of experience designing, implementing, optimizing and repairing System Center Operations Manager environments and can provide companies of all sizes advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can assist you to design an architecture for SCOM 2012 servers that delivers the responsiveness and resilience needed to watch over your datacenter effectively, whether your datacenters are on-premises, in the cloud, or a hybrid solution. Progent can also assist you to install and set up System Center 2012 Operations Manager management packs according to leading practices for tracking network fabric as well as Microsoft and 3rd-party applications and services. Also, Progent can provide responsive online or onsite troubleshooting to assist you to fix critical problems uncovered by Microsoft SCOM 2012.

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    important features of Dynamics GP software include a modular design that lets you buy only the functionality you need, a standards-based architecture based on Microsoft technologies to safeguard your investment and offer a tightly integrated environment, enhanced reporting capabilities that permit you to monitor all operations, income and spending and sales trends, compatibility with Microsoft Office to enable access to business information, the ability to integrate data from virtually any database or desktop application into Microsoft Dynamics GP/Great Plains, plus an open design that makes it possible to develop specialized programs. Progent can show you how to set up and maintain a reliable, protected server and communications infrastructure to support Microsoft Dynamics GP/Great Plains, and can offer expert GP consultants to show you how to turn the powerful features of Microsoft Dynamics GP business accounting software into a productive business management solution.

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    ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it.

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