Fast Remote Technical Support for Edmonton Alberta Information Networks
Fast Remote Support for Edmonton NetworksFor organizations located in Edmonton Alberta, Progent offers remote support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, as well as the services of CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting issues.

Progent's online support experts provide excellent leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated tools needed to solve the majority of network issues rapidly. This lowers direct costs since solutions accumulate minimal chargeable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your company saves additionally in incidental expenses by reducing or avoiding network outages and related costs due to business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote technical support know-how is especially important for businesses that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's pricing policy for remote help is designed to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you are invoiced just for the support that you actually get. Unlike many remote service firms, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing do away with scenarios where quick repairs manage to turn into large bills. Progent's penchant for handling technical issues quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of customized tools and field-tested methodologies that permit the highest degree of effectiveness for remote technical support and troubleshooting for computer networks of any size. Progent offers secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's remote service group to connect to your company's system remotely without violating network security.

Progent's proven customer support database system maintains extensive documentation of all service that Progent's customers have been provided. Progent's team engineers have the benefit of the history of services provided to each Progent customer by every consultant. This archive of problems and repairs is structured as a conveniently searchable proprietary knowledge base that permits Progent's remote support engineers to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves over time. Progent's advanced certifications and close relationships with important technology companies including Cisco and Microsoft make available other extensive technical databases and permit quick access to manufacturers' in-house engineering staff so Progent's online service experts can determine the best resolutions quickly.

Online technical support services available from Progent to clients in Edmonton Alberta include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services intended to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's top enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical facets of information technology including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis tools to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the complete threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help you to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to deliver centralized management and world-class protection for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that require critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so all looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup/recovery system that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology programs. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's special online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk support programs for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all facets of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve the most problems.

    Progent’s Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent’s shared Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center team of veteran network experts provides your computer users in Edmonton Alberta quick access to an efficient support group with substantial background delivering phone help and remote repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center perception as a significant driver of business efficiency, and Progent's intent is to fix rather than merely document network problems.

  • Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Group can supply phone-based professional engineering support and education in specific business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's expertise, customization, and education services, visit Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Edmonton Alberta online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your business so your IT support is proactive rather than reactive. By spotting emerging issues before they result in network outages, automated monitoring can minimize stressful and costly service failures. Progent can also utilize system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks based on a variety of operating systems.
How Your Edmonton Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Edmonton Alberta, Progent's online network support engineers are ready to deliver professional and economical system support whenever your company requires it. Long experience providing online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity tools to solve IT problems quickly while avoiding the cost and lost productivity associated with on-premises support visits.

Even if your Edmonton business relies on a local independent consultant or employs a full time organization that know how to deal with typical network issues, Progent’s Microsoft certified engineers are available to provide an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the experience to resolve sudden network emergencies or particularly complex integration problems.

Benefits of Progent's Network Help for Offices in Edmonton Alberta
Progent's online technical help services allow your Edmonton business to experience the advantages of immediate, enterprise-level IT support without the expense of maintaining an in-house IT staff. Your network will acquire greater business value by becoming increasingly available, productive, and protected. Advantages to your company include:

  • Convenient virtual extension of your on-site support resources
    For most businesses in Edmonton Alberta, nearby computer support providers, whether represented by freelance consultants or an internal maintenance staff, can handle the majority of technical issues. On the other hand, serious problems can spring up when your regular support personnel are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your local service people. In these cases, Progent's on-call support specialists provide an easy, quick, and economical way to augment your local resources and to transfer valuable knowledge to increase your capability to handle future problems in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller businesses commonly depend on independent freelance service providers. Although independent service people carry smaller overhead than big consulting organizations and can afford to charge lower rates, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on a trip, or in training, the lack of reserve help may require your business to wait for assistance during an IT crisis. As your network grows, network downtime and trouble with critical software become more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a ready source of reserve support expertise to make sure your network stays available.

  • Create a Solid Basis for Seamless Expansion
    Companies often begin with an IT architecture implemented on a shoestring budget. Without a proper infrastructure, band-aid repairs often get thrown on top of a shaky foundation. As a network grows, stability and scalability problems can hinder the productivity of the business. These poorly built environments need proper analysis, smart long-term planning, and wide technical knowledge to evolve to a network infrastructure that can deliver the stable foundation to handle critical business demands and simplify future growth.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller companies need guidance and technical training to navigate through an increasingly complicated array of product options available for promoting business growth and enhancing efficiency. These companies hardly need a computer engineer who is trying to resell a certain vendor's technology. Network consulting and product selling can result in a scenario where the proposed solution is designed around a profitable technology rather than the true needs of a business. Progent avoids these conflicts by offering just services rather than products. This allows Progent to match technical consulting with the best interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT knowledge, fine tuned support tools, and understanding of enterprise networking enable offices to avoid the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry background, at the forefront of network service, executing a wide variety of IT tasks for an extensive array of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting team. This guarantees that you get not only expert IT capability, but also a support engineer with proven methods for using computer knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-site help per minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a higher rate for off-hours or priority support, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no initialization fee and requires no retainer for support services provided during normal working hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for quick solutions so you won't be forced to permit simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent faces little competition. Businesses who work with trusted independent consultants or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to offer 24x7 remote tracking services powered by MS Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can keep your IT network from painful and expensive availability losses.
How Does Our Company Begin Getting Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.



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