Fast Remote Help for Edmonton Alberta Computer Systems
For companies in Edmonton Alberta, Progent offers online technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the services of CISA and CISSP-qualified security experts to help with high-level security architecture and troubleshooting jobs.
Progent's remote technical support engineers provide excellent leverage because they have the real-world background and have access to the sophisticated tools needed to resolve the majority of network problems rapidly. Efficient support reduces direct expenses since solutions require minimal chargeable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization saves additionally in indirect costs by reducing or avoiding system outages and associated costs due to business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced remote technical support expertise is especially valuable in environments that rely on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's pricing policy for remote help is designed to leverage your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the support that you actually get. In contrast to typical remote service organizations, Progent requires no startup charge or minimum payments. Progent's one-minute granularity and simple model for pricing save you from situations where fast solutions somehow turn into large tabs. Progent's skill at handling technical issues quickly means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven methodologies which permit the maximum level of effectiveness for remote help and repair for information networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's Technical Response Center to communicate with your computer system without compromising system security.
Progent's sophisticated service database system includes thorough histories for all service that Progent's customers have been provided. Progent's team engineers have access to the specifics of services delivered to each Progent customer by every Progent consultant. This archive of trouble tickets and fixes is stored as a readily accessible proprietary database that permits Progent's remote technical engineers to share their experiences with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's extensive list of accreditations and working relationships with key technology companies such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit fast response from vendors' in-house support staff so Progent's remote consulting specialists are able to determine the best solutions in the least time.
Remote support services offered by Progent to clients in Edmonton Alberta include:
Authorized Windows Experts
Progent's Microsoft-certified remote service engineers can provide computer problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help your company with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams planning and integration, Skype for Business migration consulting, Lync Server 2013 management, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also offers a wide range of affordable PC desktop consulting and support services to help your business to install, integrate, repair, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop support services include offering Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network engineers, and indicates a consultant's technical knowledge at the master level. Cisco CCIEs can deal with the most stubborn issues occurring in network infrastructure design, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management utilities and coming up with workarounds or identifying program updates. Cisco qualified CCIEs offer excellent value since their broad experience permits them to find solutions for problems quickly. In common cases, less experienced engineers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your computer system via sophisticated remote support technology in order to perform fast, safe, and affordable diagnosis and repair.
Edmonton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Edmonton metro area.
Progent locations in Edmonton Metro
Progent's CCIEs offer assistance with all of Cisco's market leading family of networking appliances. Cisco technology support available from Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch support, Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Wireless Access Points consulting help, Cisco WiFi controllers integration consulting, Cisco VPN Integration support, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of system protection solutions to bolster the defenses of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or help you to clean up quickly after a damaging penetration. Security support services available from Progent cover thorough data security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick recuperation from malicious assaults; integrating firewalls; building safe mechanisms for off-site and mobile communication; protecting your email system from spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent offers advanced online support services to help organizations of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that combine on-premises IT assets as well as public clouds. To assist you to integrate cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable workflow for restoring services quickly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also supports non-disruptive testing for site recovery, updates and patches and can generate reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation regardless of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide remote support services to cover a broad range of information technologies including network architecture, email solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified management in networks that combine Linux with Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's group-based approach to resolving network issues promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can provide urgent online help diagnosing anomalies within UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Mac OS X
Berkeley UNIX (BSD)
ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the world's leading enterprises. Progent's ProSight series of IT management outsourcing services covers all key areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight ASM protects local and cloud resources and provides a single platform to address the complete threat progression including filtering, identification, mitigation, remediation, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services, a family of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and enable transparent backup and rapid recovery of critical files/folders, apps, images, plus virtual machines. ProSight DPS helps you protect against data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned insiders, or application glitches. Managed services in the ProSight Data Protection Services selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed backup services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so any looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup environment that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for special IT projects. Billing charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology allows clients to execute critical initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Edmonton Company Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Help Desk programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all facets of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle the most problems.
Progent's Help Desk Call Center consulting services can aid you in building an efficient new Help Desk or improving your current one, selecting or customizing Help Desk software products to handle the special demands of your corporation, or adding temporary online staff to reinforce your internal Call Center resources during unusually busy scenarios such as software transitions, major upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of veteran information technology experts offers your clients in Edmonton Alberta immediate communication with an effective technical support group with years of experience offering phone support and online repair service for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center the reputation as a major enabler of company success, and Progent's aim is to fix and not just track technical issues.
- Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts Group provides phone-based advanced consulting expertise and education in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's consulting, customization, and education offerings, visit Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Edmonton Alberta remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to fit your business so that your computer support is proactive rather than reactive. By uncovering emerging problems before they result in full-scale emergencies, system monitoring can ward off disruptive and costly information system crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems that incorporate a variety of OS platforms.
To get in touch with Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Edmonton Alberta, Progent's online network support engineers can deliver professional and affordable IT help the moment your company has to have it. More than 15 years of providing online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine online access tools to repair IT problems quickly while eliminating the cost and lost productivity associated with on-premises service visits.
Even if your Edmonton organization deals with a local independent consultant or maintains a full time organization that can deal with typical computer problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the experience to address sudden network crises or especially complex integration problems.
Features of Progent's Online Computer Services for Edmonton Alberta
Progent's online support, remote troubleshooting, system security expertise, and system management services give offices in Edmonton Alberta the greatest leverage for your support budget. Whether you need one-time phone support and remote troubleshooting or full-time Help Desk call center services and network management, Progent's experts can provide your business world class network support while allowing you to eliminate the cost and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Edmonton Alberta and is also ideal for networks in more remote areas that lack technicians with proven experience supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide selection of Microsoft support tools, service information, and on-going training.
- By the Minute Billing to Reduce Costs
Progent offers remote support on a by-the-minute basis, so you are charged only for the support you use. Progent has no minimum charge for phone help and imposes no periodic subscription fee for support services delivered during normal business hours. This protects you from paying big bills for quick fixes.
- Access to Cisco Network Design Professionals
Progent's registered experts for Cisco offers help from on-staff specialists who have experience in designing, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Team
Progent's core consulting services include technology integration, MS Exchange Server consulting, network security planning, and Help Desk sharing services. Progent's Application Experts Team can provide in-depth consulting expertise for specific business applications. Help offered by the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Support
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Training
Power BI Integration and Training
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Management Support and Software Programming
MySQL Management Support and Software Programming
Apple Mac Integration
Amazon Marketplace Web Service Application Development
By offering a full service one-stop resource for network generalists and application experts, Progent can deliver timely, cost-effective, and comprehensive IT solutions that fit the specific requirements of your business.
- Advanced Remote Access Tools
Protected online connectivity permits Progent's service experts to observe exactly what your users see. This makes it easier to find fast solutions to problems that might otherwise require a costly personal service call. Effective remote access software and expert engineers together enable Progent to resolve most network issues rapidly and economically. Progent is a pioneer in offsite troubleshooting and automated network analysis.
- Support for Leading VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24x7 Service for High Network Availability
For organizations with line-of-business applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed specifically for budget-constrained businesses whose workers require instant access to a Help Desk Call Center with effective telephone support and full escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical experience, fine tuned remote support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls of exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does Our Company Start Getting Online Technical Help from Progent?
- Certified Knowledge of Microsoft's Full Range of Server Platforms
Progent can provide in-depth expertise for Microsoftís leading server platforms with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 R2 upgrades, Windows Server 2003 upgrades, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange 2003 Server moves, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for phone service and on-premises visits by the minute. As a result, you are charged exclusively for received services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and requires no monthly commitment for services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for fast repairs so you won't be tempted to permit simple problems to fester.
- Complete Documentation of IT Services
Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local support firms who provide scant documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service reports sent by every consultant to each client. The discipline of detailing and archiving service activity allows more efficient support and avoids a slew of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing possible issues before they cause downtime, network monitoring can keep your IT network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.