Immediate Online Technical Support for Edmonton Alberta Networks
For businesses located in Edmonton Alberta, Progent offers remote technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote support to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve challenging networking problems, plus the assistance of CISSP-accredited cybersecurity consultants to handle advanced security architecture and troubleshooting jobs.
Progent's online support engineers provide excellent leverage due to the fact that they have the practical experience and are equipped with the sophisticated technology necessary to solve most information system issues rapidly. Efficient support lowers direct expenses because solutions require fewer billable minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company benefits even more in indirect expenses by minimizing or avoiding system downtime and related costs due to business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's advanced online consulting know-how is particularly important in environments that depend on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's billing model for online help is structured to leverage your IT service dollar. Progent charges per minute for phone consulting, so you are charged only for the services that you receive. In contrast to many remote support companies, Progent requires no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing do away with situations where quick repairs somehow end up as big bills. Progent's penchant for disposing of problems efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of optimized tools and field-proven processes which promote the maximum degree of efficiency for remote help and repair for computer networks of any size. Progent provides protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's Technical Response Center to link to your environment remotely without compromising network security.
Progent's advanced service reporting system maintains thorough documentation of all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the details of support provided to each Progent client by every Progent engineer. This archive of trouble tickets and fixes is stored as a conveniently searchable support knowledge base that enables Progent's remote support engineers to share their knowledge company-wide to make sure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and close associations with important vendors such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit quick response from manufacturers' in-house product engineers with the result that Progent's remote service specialists are able to determine the best solutions promptly.
Online support available from Progent to customers in Edmonton Alberta include:
Certified Windows Experts
Progent's Microsoft-premier online service experts can provide computer problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting, Lync Server management, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop consulting and support services to assist your company to install, integrate, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for network engineers, and indicates a consultant's technical knowledge at the expert level. CCIEs can deal with the most challenging challenges surrounding network infrastructure planning, integration, maintenance, compliance, and problem solving. Cisco CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or identifying software updates. CCIEs provide excellent cost-effectiveness since their broad experience enables them to find solutions for problems rapidly. In common instances, less qualified engineers can wrestle for hours or even days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your network via sophisticated on-line troubleshooting technology in order to perform fast, safe, and economical analysis and repair.
Edmonton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Edmonton metro area.
Progent locations in Edmonton Metro
Progent's Cisco-qualified CCIEs can provide help for the complete line of Cisco's market leading family of infrastructure appliances by providing services that include:
CISSP and ISSAP Premier System Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of system protection services to enhance the defenses of your Microsoft Windows, macOS and OS X, or Linux network against attacks or assist your business to clean up quickly following a serious breach. Security support services offered by Progent cover in depth data security and compliance evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick cleanup after virus and worm assaults; configuring firewalls; building safe mechanisms for off-site and mobile access; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Progent offers advanced remote consulting support to help businesses of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that utilize on-premises resources along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a consistent workflow for recovering applications and services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide phone-based support services to address a broad array of information technologies such as system architecture, messaging solutions, system and process security, plus UNIX/Linux and Windows integration. For server consolidation and simplified administration in networks that include Linux and Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with migration from older applications to Windows or Linux solutions. Progent's team-oriented methodology for solving network issues promotes quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can offer urgent online assistance troubleshooting problems within UNIX/Linux systems based on popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to enable small and mid-size organizations to utilize the same cutting-edge technology deployed by many of the world's top corporations. The ProSight line of network management outsourcing services addresses all critical facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the complete threat lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that need important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with information security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery environment that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects. Billing charges for longer-term development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these important areas of information technology enables customers to execute major projects economically and on schedule. Progent's special online engineering services include:
How Your Edmonton Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Call Center service options for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís Help Desk Co-management services allow your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the top PSA platform for handling service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Call Center team of experienced information technology consultants offers your clients in Edmonton Alberta fast communication with a large support resource with years of background delivering telephone-based help and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk Call Center the reputation as a solid contributor to business performance, and Progent's policy is to resolve rather than simply track network issues.
- Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Consulting staff can supply remote professional consulting support and training in specific application areas including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting, custom programming, and education for Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's expertise, custom programming, and education offerings, visit Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Edmonton Alberta online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM for your business so that your computer maintenance is proactive rather than reactive. By spotting looming problems before they evolve into network outages, automated monitoring can avoid inconvenient and expensive service breakdowns. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments based on a mix of operating systems.
To contact Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
For companies and startups in Edmonton Alberta, Progent's phone-based computer support engineers are ready to provide effective and cost-effective system help the moment your company has to have it. Long experience delivering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access tools to fix computer problems rapidly while avoiding the cost and lost time associated with on-site support calls.
Even if your Edmonton business has a local freelance consultant or maintains a full time organization that can deal with common network issues, Progentís Microsoft certified consultants are available to offer a convenient and transparent virtual expansion of your on-site resources for situations when your regular service personnel either lack the time or the expertise to address sudden system emergencies or particularly complicated integration problems.
Benefits of Progent's Network Help for Offices in Edmonton Alberta
Progent's online technical help services allow your Edmonton organization to realize the benefits of on-call, enterprise-grade IT support without the expense of maintaining an in-house IT staff. Your information system will derive greater business value by becoming increasingly reliable, efficient, and secure. Advantages to your business include:
- Convenient remote extension of your on-site IT resources
For most companies in Edmonton Alberta, nearby computer service resources, whether represented by independent consultants or an internal IT staff, can solve the majority of network issues. However, IT crises sometimes spring up when local support personnel are overstretched or absent, and some problems may stem from technology that is beyond the scope of your onsite support technicians. In these situations, Progent's online support specialists offer a convenient, quick, and economical solution to supplement your local resources and to convey valuable knowledge to increase your ability to resolve downstream issues in-house.
- Less Dependence on Freelance Consultants
For IT support, smaller businesses often rely on individual freelance service providers. Although independent consultants carry smaller internal costs than big consulting firms and can afford to charge marginally less, they are often overbooked, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another client, sick, on vacation, or in class, the lack of fallback help may require your company to go without assistance during an emergency. As your network expands, network downtime and problems with vital applications become more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers an on-call source of reserve support experts to insure your IT system is always up and running.
- Build a Solid Foundation for Smooth Expansion
Organizations typically start with an IT architecture implemented on a modest budget. Without a robust infrastructure, slap-dash fixes can get thrown on top of a weak foundation. As a company grows, stability and scalability issues can impede the success of the organization. These poorly built systems need proper assessment, intelligent long-term planning, and extensive technical expertise to evolve to a system architecture that can offer the stable foundation to meet critical business demands and ease downstream expansion.
- Work with Problem Solvers Rather Than Product Sellers
Smaller organizations need guidance and technical education to navigate through an increasingly complex maze of technology options available for promoting business success and enhancing productivity. They hardly need a computer engineer who is trying to resell a certain vendor's technology. Network support and product sales can lead to a scenario where the recommended
solution is built around a predetermined product rather than the genuine needs of a business. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to match technical consulting with the best interests of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT expertise, refined support software, and understanding of enterprise networking enable offices to avoid the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Computer Support from Progent?
- In-depth Expertise in Microsoft's Full Family of Server Platforms
Progent offers in-depth expertise for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 R2 upgrades, Microsoft Windows 2003 upgrades, Microsoft Exchange Server 2019 deployment, MS Exchange Server 2016 migration, Exchange Server 2013 integration, Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site visits by the minute. As a result, you owe only for received services. Progent does not impose a higher rate for after-hours or emergency support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup charge and asks no retainer for services provided during regular business hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you won't be forced to permit less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their scope, Progent can concentrate on providing high-value skills where Progent faces few competitors. Companies who utilize familiar independent consultants or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to offer 24x7 network tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By uncovering potential problems before they result in lost productivity, network monitoring can save your IT network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.