Immediate Remote Technical Support for Edmonton Alberta Computer Networks
Fast Online Consulting for Edmonton SystemsFor organizations in Edmonton Alberta, Progent offers remote help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle challenging networking issues, plus the assistance of CISSP-accredited security experts to help with high-level security design and troubleshooting issues.

Progent's remote technical support experts provide excellent leverage because they possess the practical background and have access to the advanced technology needed to resolve the majority of network problems rapidly. Efficient support lowers immediate expenses since service calls require minimal chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your company benefits even more with incidental costs by minimizing or avoiding system outages and associated losses stemming from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive remote consulting know-how is especially helpful in environments that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's pricing model for remote support is designed to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you are invoiced only for the services that you actually get. Unlike typical remote support organizations, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute granularity and simple model for billing avoid scenarios where speedy. minor repairs manage to turn into big tabs. Progent's skill at handling problems efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized tools and field-tested processes which allow the highest level of efficiency for online consulting and troubleshooting for information networks of any size. Progent offers protected VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's Technical Response Center to link to your company's network remotely without violating corporate security.

Progent's powerful technical support reporting application includes comprehensive histories describing all support that Progent's clients have been provided. Progent's staff engineers have access to the details of services delivered to each client by every Progent consultant. This history of problems and responses is organized as a readily retrievable support database that allows Progent's remote technical engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and working relationships with key vendors such as Cisco and Microsoft open up additional massive technical databases and allow quick access to vendors' internal engineering staff with the result that Progent's remote service experts can arrive at the most efficient solutions quickly.

Remote technical services offered by Progent to companies in Edmonton Alberta include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services intended to allow small and mid-size businesses to benefit from the same advanced technology deployed by some of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services covers all critical areas of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup product vendors to produce ProSight Data Protection Services (DPS), a selection of management offerings that provide backup-as-a-service. ProSight DPS products automate and track your backup processes and allow transparent backup and fast restoration of vital files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss caused by equipment failures, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned insiders, or application glitches. Managed backup services in the ProSight Data Protection Services selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these fully managed services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a flexible and affordable solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your dynamic information network. Besides maximizing the security and reliability of your IT network, Progent's patch management services permit your in-house IT team to concentrate on line-of-business projects and tasks that deliver maximum business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you log into a protected online account and give your password you are requested to verify who you are via a unit that only you have and that uses a separate network channel. A broad selection of devices can be utilized for this added form of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You may designate several verification devices. To find out more about Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent�s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent�s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that all potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you�re making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is designed to evaluate your organization's preparedness either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup system that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the services of world-class online consulting professionals for contract information technology programs. Progent's charges for longer-term consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these special fields of computer technology allows customers to complete critical projects economically and on schedule. Progent's project-based remote engineering services include:

  • Call Center Services
    Progent's Call Center service options for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk Call Center consulting services can aid you in creating an efficient new Help Desk or improving your current one, evaluating or enhancing Help Desk Call Center software products to meet the unique requirements of your corporation, or providing occasional online staff to supplement your internal Help Desk Call Center team during unusually busy scenarios such as software migrations, mass updates, or installing brand new applications.

    Progent's Help Desk Call Center team of experienced network professionals gives your customers in Edmonton Alberta immediate assistance from an efficient technical support group with years of background providing phone consulting and online troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center recognition as a solid contributor to company success, and Progent's policy is to solve and not just annotate IT problems.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Team offers phone-based and in-depth consulting support and training in special business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information on Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center2, extend or optimize your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Edmonton Alberta remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM to fit your business so that your IT maintenance is proactive and automated. By spotting looming issues before they cause crashes, proactive monitoring can minimize disruptive and costly information system breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or systems that support a combination of platforms.
How Your Edmonton Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Edmonton Alberta, Progent's phone-based network support specialists are ready to provide expert and affordable IT help whenever your organization needs it. More than 15 years of delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity tools to solve network problems rapidly while avoiding the expense and lost productivity that comes with in-person support visits.

Even if your Edmonton business has a regular independent support technician or employs a full time IT staff that know how to handle ordinary network problems, Progent's Microsoft certified consultants are available to provide a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to address unexpected network crises or especially tough integration problems.

Benefits of Progent's Network Help for Companies in Edmonton Alberta
Progent's remote support services enable your Edmonton organization to realize the benefits of timely, world-class IT support without the cost of managing a full-time IT organization. Your information system will derive added strategic worth by being more reliable, efficient, and protected. Advantages to your business include:

  • Convenient virtual extension of your local support resources
    For most organizations in Edmonton Alberta, nearby network service providers, whether represented by freelance consultants or an in-house maintenance staff, can take care of the majority of technical problems. On the other hand, IT crises might spring up when your regular support personnel are too busy or absent, and some trouble may be associated with IT products that is beyond the scope of your usual service personnel. In these situations, Progent's on-call support professionals provide a convenient, fast, and budget-friendly way to augment your local help and to pass on useful knowledge to increase your ability to resolve downstream issues in-house.

  • Less Dependence on Individual Consultants
    For IT support, smaller companies often rely on independent freelance service providers. While freelance consultants have smaller internal costs than larger consulting companies and can afford to charge lower rates, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the lack of fallback help may require your company to wait for help during an emergency. As your business expands, system downtime and trouble with critical software are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers an on-call source of backup service expertise to make sure your network stays available.

  • Build a Solid Foundation for Smooth Expansion
    Organizations typically start with an information system created on a shoestring budget. Lacking a scalable infrastructure, band-aid repairs can get piled onto an unstable foundation. As a network grows, stability and scalability problems can hinder the success of the business. Such poorly built systems require proper assessment, intelligent strategic planning, and wide technical knowledge to evolve to a system infrastructure able to provide the stable foundation to meet vital business requirements and simplify future expansion.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller companies need advice and technical education to negotiate an increasingly complex array of technology options available for promoting business growth and enhancing productivity. They hardly need a computer engineer who is attempting to resell a specific vendor's products. Network consulting and product selling can lead to a scenario where the proposed solution is designed around a profitable product rather than the genuine needs of a business. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to match technical consulting with the best interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical knowledge, fine tuned remote support software, and understanding of enterprise networking allow businesses to avoid the pitfalls associated with excessive dependence on smaller service organizations, individual freelance service providers, or limited internal resources.

Progent adds value by offering:

How Does Our Company Start Getting Remote Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.

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    Lync 2010 provides IM, Real Presence, audio and video conferencing, desktop sharing, as well as VoIP and public switched telephone network (PSTN) voice communication. Microsoft Lync 2010 can enhance the capability of Microsoft Exchange, SharePoint Server and Office desktop or Microsoft 365 and streamlines administration via integration with Active Directory. Lync can also reduce capital and operational costs by doing away with Voice-over-IP hardware and subscription fees, PBX systems, or conventional video conferencing technology. Progent's certified IM and Presence consultants can provide online and onsite support to help you to manage and troubleshoot your current Lync 2010 deployment or evaluate the benefits of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product family. Progent can also help you to design and carry out an efficient Skype for Business migration.

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    Progent is an Altaro partner and can plan and manage a deployment of Altaro Office 365 Backup to preserve your Office 365 user and group mailboxes, files residing within your company's OneDrive Accounts and SharePoint Document Libraries, plus user and group Teams Chats.

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    Microsoft Small Business Server (SBS) is an affordable suite of server products that provides the basis for a powerful but manageable IT network. The integration demands of the Microsoft .NET components included with Small Business Server 2011 requires a network consultant with hands-on expertise and broad knowledge in planning and building effective and comprehensive business technology solutions. Progent's Microsoft-certified consultants have broad backgrounds with the technologies incorporated in Microsoft SBS 2011 and SBS 2008. This expertise ensures you success in deploying, managing, and servicing IT environments powered by the Microsoft SBS line of servers and programs.

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  • Les Kent has a 35-year track record of effective network integration, corporate management, marketing, and operations. He has shown a talent for developing elegant information technology solutions in his roles as as a system architect, software developer, project manager, implementation consultant, and problem solver for small companies, start-ups, and major enterprises.

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    Progent's Microsoft-certified Windows Server 2003 consultants offer network support and expert consulting for the entire family of Microsoft .NET Enterprise Servers, Microsoft Windows 2003 Server, and Microsoft Windows Server 2000. Progent's Windows Server 2003 migration, integration, administration, and maintenance services include network design, deployment, project management, on-premises and remote network support and repair, Call Center outsourcing, expert security consulting, turn-key outsourcing, and expert co-sourcing.

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    Progents Co-managed Call Center service allows your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progents Co-managed Help Desk service is an advanced support solution built around ConnectWise Manage, the top shared professional services automation tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.

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    Small to mid-sized companies can now enjoy all the advantages of Microsoft System Center Operations Manager 2007 and in addition have quick access to Progents Microsoft Premier network support experts. With Progent's economically priced network support programs, small organizations can choose a simple System Center Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager 2007 to offer small company networks enterprise-class reliability, protection, and productivity.

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    Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to streamline their business processes by automating crucial sales functions such as listings, orders, payments, fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales, merchants can broaden their reach, reduce their cost of sales, accelerate response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide application programming, workflow integration, project management support, and training to help you shorten development time and costs and speed up your return on investment.

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