Immediate Remote Support for Edmonton Alberta Information Networks
Immediate Online Support for Edmonton NetworksFor companies in Edmonton Alberta, Progent provides remote technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the assistance of CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic issues.

Progent's remote technical support engineers provide excellent value because they have the real-world background and are equipped with the advanced technology necessary to resolve most information system problems quickly. This lowers immediate expenses since solutions require minimal chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your site. Your company saves additionally with indirect costs by reducing or eliminating system downtime and related losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote technical support know-how is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's billing policy for remote support is designed to stretch your network support investment. Progent bills per minute for phone assistance, so you owe just for the services that you receive. In contrast to many online support organizations, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing do away with scenarios where fast solutions somehow end up as substantial tabs. Progent's skill at dealing with technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of customized tools and field-proven methodologies which allow the maximum level of efficiency for online help and repair for IT networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's online support team to connect to your company's network without compromising corporate security.

Progent's advanced service database application includes comprehensive documentation for all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the history of services provided to each Progent customer by any consultant. This history of problems and resolutions is stored as a readily exploitable internal knowledge base that permits Progent's online technical engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft open up additional massive support databases and permit priority response from vendors' in-house support staff so Progent's remote consulting experts are able to arrive at the most efficient solutions in the least time.

Online support available from Progent to customers in Edmonton Alberta include:

ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services intended to allow small and medium-size businesses to utilize the same cutting-edge technology used by many of the industry's leading enterprises. The ProSight series of network monitoring and management services addresses all key areas of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the entire malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup technology companies to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and track your backup operations and enable transparent backup and fast recovery of important files/folders, applications, system images, and virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, human error, ill-intentioned employees, or software bugs. Managed services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. Besides maximizing the protection and reliability of your computer network, Progent's software/firmware update management services permit your IT staff to concentrate on more strategic projects and tasks that derive the highest business value from your information network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With 2FA, when you log into a secured online account and enter your password you are asked to verify your identity via a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized for this added means of ID validation such as a smartphone or wearable, a hardware token, a landline phone, etc. You can register multiple validation devices. For more information about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of in-depth reporting tools created to work with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to provide web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT staff and your Progent consultant so any potential issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology projects. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these special areas of computer technology allows customers to execute critical initiatives within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support programs for companies with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle the most problems.

    Progent's Help Desk consulting services can aid you in establishing an effective new Help Desk or revamping your established organization, identifying or modifying Call Center application software to address the unique demands of your corporation, or adding temporary online staff to work with your in-house Call Center team to deal with high-demand scenarios such as software migrations, mass updates, or rolling out brand new business software.

    Progent's Call Center team of seasoned information technology consultants provides your customers in Edmonton Alberta immediate assistance from an effective technical support group with substantial experience delivering phone support and remote troubleshooting for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk recognition as a significant contributor to business productivity, and Progent's aim is to solve rather than just track IT problems.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting Group provides phone-based professional consulting support and education in specific business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for Microsoft business applications such as CRM, MS Project, Microsoft 365 Word, and Office Excel. For additional information about Progent's consulting, custom development, and education offerings, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of Microsoft System Center2, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Edmonton Alberta remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise. Progent can customize Operations Manager to accommodate your environment so that your computer maintenance is proactive and automated. By detecting emerging issues before they result in downtime, system monitoring can avoid disruptive and expensive network crises. Progent can also deploy network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or networks powered by a combination of OS platforms.
How Your Edmonton Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Edmonton Alberta, Progent's online computer support engineers can provide professional and cost-effective system support whenever your organization has to have it. Over 20 years of providing online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to solve IT problems rapidly while eliminating the expense and lost productivity associated with on-premises support calls.

Even if your Edmonton organization works with a local freelance support technician or employs an in-house IT staff that know how to deal with ordinary computer issues, Progent's Microsoft and Cisco certified consultants can offer an easy and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the experience to deal with sudden network crises or particularly challenging integration projects.

Advantages of Progent's IT Support for Companies in Edmonton Alberta
Progent's online technical help services allow your Edmonton business to experience the benefits of on-call, enterprise-level network support without the cost of managing a full-time IT organization. Your information system will derive added business value by becoming increasingly available, productive, and protected. Advantages to your company include:

  • Seamless virtual extension of your local support resources
    For most companies in Edmonton Alberta, nearby network service resources, whether made up of freelance consultants or an in-house IT staff, can solve the majority of network issues. On the other hand, IT crises may occur when your regular resources are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your onsite support technicians. In these cases, Progent's on-call service specialists offer an easy, quick, and budget-friendly solution to augment your local resources and to convey valuable knowledge to improve your capability to handle downstream issues in-house.

  • Reduced Reliance on Individual Consultants
    For network support, smaller offices often depend on individual freelance consultants. While freelance consultants have less overhead than larger consulting organizations and can often charge lower rates, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another customer, sick, on a trip, or in training, the absence of backup help may require your company to go without assistance during an IT crisis. As your company grows, network unavailability and trouble with vital software are more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a dependable source of reserve support experts to make sure your network remains up and running.

  • Create a Scalable Basis for Seamless Expansion
    Businesses typically start with an information system implemented on a shoestring budget. Without a proper framework, band-aid repairs can get piled onto a weak foundation. When a company grows, reliability and expandability issues can hinder the success of the organization. These poorly built environments require proper assessment, intelligent long-term planning, and wide IT knowledge to upgrade to a network infrastructure able to deliver the stable foundation to handle vital business demands and simplify downstream expansion.

  • Work with Solution Providers Instead of Product Vendors
    Smaller companies require guidance and technical education to negotiate an increasingly complex array of product alternatives capable of promoting business growth and enhancing efficiency. They do not need a computer consultant who is motivated to earn a commission on a specific vendor's technology. Network support and product sales can lead to a situation where the recommended solution is designed around a predetermined technology rather than the true requirements of a client. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to match IT consulting with the real interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT knowledge, fine tuned support software, and familiarity with enterprise networking enable companies to avoid the limitations of exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry experience, in the trenches of IT support, executing a wide variety of technical tasks for a large array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its support personnel. This guarantees that you get not only world-class technical help, but also a consultant with field-tested approaches for using computer knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises visits by the minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no monthly commitment for support services delivered during normal working hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you will not be tempted to permit less critical problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who provide scant documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support documentation transmitted by each staff member to each customer. The practice of documenting and organizing service activity results in more effective support and eliminates a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to offer 24x7 remote monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive availability losses.
How Does My Business Begin Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.



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    Our compensation structure is built on contribution, so similar to being an independent consultant, your earnings are directly tied to your work effort. Some Progent consultants focus on quality of life and elect to work at an easy pace, using our self-determined calendar to follow personal enthusiasms such as mountain biking, motorcycle racing, snow boarding, surfing, vacations, or spending private time with relatives and friends. Others take advantage of the opportunity to make big bucks via lots of work and extended days. Progent fully supports both sides of the spectrum and any point in between.

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