Fast and Affordable Remote Troubleshooting for Edmonton Alberta Computer Networks
Fast Online Technical Support for Edmonton NetworksFor organizations located in Edmonton Alberta, Progent offers online support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex networking problems, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security design and diagnostic issues.

Progent's online support experts offer excellent leverage because they possess the real-world background and have access to the sophisticated tools required to resolve most network problems rapidly. This lowers direct costs since service calls use up minimal billable consulting minutes. Online support also avoids the expense of dispatching a consultant to your site. Your company saves additionally in indirect costs by reducing or eliminating system downtime and associated losses resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online technical support experience is especially valuable for businesses that rely on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's billing policy for remote help is structured to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you owe just for the support that you actually get. Unlike many remote support organizations, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing save you from situations where fast fixes somehow turn into large tabs. Progent's skill at solving technical issues efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an arsenal of customized technologies and field-tested methodologies which permit the highest level of effectiveness for remote help and troubleshooting for IT systems of any size. Progent offers protected VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's remote service group to interface to your environment without compromising corporate security.

Progent's advanced customer support database system maintains thorough histories for all support that Progent's customers have been provided. Progent's staff consultants have access to the history of services delivered to every customer by any engineer. This database of issues and solutions is structured as a conveniently accessible proprietary knowledge base that permits Progent's remote technical engineers to share their experiences company-wide to make sure that the quality of Progent's support grows daily. Progent's extensive list of certifications and working relationships with major vendors including Cisco and Microsoft make available other vast technical knowledge bases and permit quick access to vendors' internal engineering staff with the result that Progent's remote consulting specialists can find the best resolutions promptly.

Remote support services provided by Progent to companies in Edmonton Alberta include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate managed services intended to enable small and mid-size businesses to utilize the same advanced IT solutions used by many of the world's top corporations. Progent's ProSight line of network monitoring and management services addresses all critical areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the entire threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical data, applications and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, enhance and debug their networking hardware such as routers, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex network management activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that need important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so all looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these important areas of information technology allows clients to execute major initiatives within budget and on time. Progent's special remote consulting services include:

  • Call Center Services
    Progent's Help Desk Call Center service options for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Call Center staff of veteran network consultants provides your workers in Edmonton Alberta rapid contact with an effective network service group with substantial experience providing phone support and remote diagnostics for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center recognition as a solid contributor to company productivity, and Progent's target is to resolve and not merely document IT problems.

  • Business Applications Services: Education, Development, and Integration
    Progent's Applications Consulting Group provides online professional consulting support and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's expertise, custom development, and education services, go to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Edmonton Alberta remote IT infrastructure monitoring by providing System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to suit your business so that your computer support is proactive and automated. By spotting looming issues before they evolve into network outages, remote monitoring can ward off inconvenient and expensive network breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or systems powered by a combination of operating systems.
How Your Edmonton Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote help with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Edmonton Alberta, Progent's phone-based network support engineers can provide expert and economical IT support whenever your business has to have it. More than a decade of delivering remote repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to repair network problems rapidly while eliminating the expense and lost time that comes with on-premises service calls.

Even if your Edmonton company has a regular freelance support technician or employs an in-house organization that know how to handle ordinary computer problems, Progentís Microsoft certified consultants can still offer a convenient and transparent remote extension of your local resources in cases when your usual service personnel either don't have the availability or the experience to fix sudden system emergencies or especially challenging integration problems.

Features of Progent's Online Network Services for Edmonton Alberta
Progent's phone support, remote troubleshooting, network security consulting, and system administration services offer offices in Edmonton Alberta unparalleled leverage for your IT investment. Whether you need one-time phone help and remote troubleshooting or ongoing Help Desk support and system management, Progent's experts can deliver your business enterprise-level IT support while permitting you to avoid the expense and administration overhead of maintaining a large in-house IT organization. Key features of Progent's online help services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical experience, fine tuned support software, and understanding of enterprise networking enable companies to escape the limitations of exclusive reliance on smaller service firms, independent freelance consultants, or limited internal IT help.

Progent adds value by offering:

How Does My Business Start Receiving Online Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.



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