Immediate Online Technical Support for Edmonton Alberta Networks
Urgent Phone Technical Support for Edmonton SystemsFor businesses located in Edmonton Alberta, Progent offers remote technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote support to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve challenging networking problems, plus the assistance of CISSP-accredited cybersecurity consultants to handle advanced security architecture and troubleshooting jobs.

Progent's online support engineers provide excellent leverage due to the fact that they have the practical experience and are equipped with the sophisticated technology necessary to solve most information system issues rapidly. Efficient support lowers direct expenses because solutions require fewer billable minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company benefits even more in indirect expenses by minimizing or avoiding system downtime and related costs due to business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's advanced online consulting know-how is particularly important in environments that depend on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's billing model for online help is structured to leverage your IT service dollar. Progent charges per minute for phone consulting, so you are charged only for the services that you receive. In contrast to many remote support companies, Progent requires no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing do away with situations where quick repairs somehow end up as big bills. Progent's penchant for disposing of problems efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of optimized tools and field-proven processes which promote the maximum degree of efficiency for remote help and repair for computer networks of any size. Progent provides protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's Technical Response Center to link to your environment remotely without compromising network security.

Progent's advanced service reporting system maintains thorough documentation of all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the details of support provided to each Progent client by every Progent engineer. This archive of trouble tickets and fixes is stored as a conveniently searchable support knowledge base that enables Progent's remote support engineers to share their knowledge company-wide to make sure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and close associations with important vendors such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit quick response from manufacturers' in-house product engineers with the result that Progent's remote service specialists are able to determine the best solutions promptly.

Online support available from Progent to customers in Edmonton Alberta include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to enable small and mid-size organizations to utilize the same cutting-edge technology deployed by many of the world's top corporations. The ProSight line of network management outsourcing services addresses all critical facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the complete threat lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that need important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with information security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery environment that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects. Billing charges for longer-term development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these important areas of information technology enables customers to execute major projects economically and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Call Center service options for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent’s Help Desk Co-management services allow your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent’s shared Help Desk service is an advanced support solution built around the top PSA platform for handling service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Call Center team of experienced information technology consultants offers your clients in Edmonton Alberta fast communication with a large support resource with years of background delivering telephone-based help and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk Call Center the reputation as a solid contributor to business performance, and Progent's policy is to resolve rather than simply track network issues.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting staff can supply remote professional consulting support and training in specific application areas including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting, custom programming, and education for Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's expertise, custom programming, and education offerings, visit Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Edmonton Alberta online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM for your business so that your computer maintenance is proactive rather than reactive. By spotting looming problems before they evolve into network outages, automated monitoring can avoid inconvenient and expensive service breakdowns. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments based on a mix of operating systems.
How Your Edmonton Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For companies and startups in Edmonton Alberta, Progent's phone-based computer support engineers are ready to provide effective and cost-effective system help the moment your company has to have it. Long experience delivering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access tools to fix computer problems rapidly while avoiding the cost and lost time associated with on-site support calls.

Even if your Edmonton business has a local freelance consultant or maintains a full time organization that can deal with common network issues, Progent’s Microsoft certified consultants are available to offer a convenient and transparent virtual expansion of your on-site resources for situations when your regular service personnel either lack the time or the expertise to address sudden system emergencies or particularly complicated integration problems.

Benefits of Progent's Network Help for Offices in Edmonton Alberta
Progent's online technical help services allow your Edmonton organization to realize the benefits of on-call, enterprise-grade IT support without the expense of maintaining an in-house IT staff. Your information system will derive greater business value by becoming increasingly reliable, efficient, and secure. Advantages to your business include:

  • Convenient remote extension of your on-site IT resources
    For most companies in Edmonton Alberta, nearby computer service resources, whether represented by independent consultants or an internal IT staff, can solve the majority of network issues. However, IT crises sometimes spring up when local support personnel are overstretched or absent, and some problems may stem from technology that is beyond the scope of your onsite support technicians. In these situations, Progent's online support specialists offer a convenient, quick, and economical solution to supplement your local resources and to convey valuable knowledge to increase your ability to resolve downstream issues in-house.

  • Less Dependence on Freelance Consultants
    For IT support, smaller businesses often rely on individual freelance service providers. Although independent consultants carry smaller internal costs than big consulting firms and can afford to charge marginally less, they are often overbooked, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another client, sick, on vacation, or in class, the lack of fallback help may require your company to go without assistance during an emergency. As your network expands, network downtime and problems with vital applications become more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers an on-call source of reserve support experts to insure your IT system is always up and running.

  • Build a Solid Foundation for Smooth Expansion
    Organizations typically start with an IT architecture implemented on a modest budget. Without a robust infrastructure, slap-dash fixes can get thrown on top of a weak foundation. As a company grows, stability and scalability issues can impede the success of the organization. These poorly built systems need proper assessment, intelligent long-term planning, and extensive technical expertise to evolve to a system architecture that can offer the stable foundation to meet critical business demands and ease downstream expansion.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller organizations need guidance and technical education to navigate through an increasingly complex maze of technology options available for promoting business success and enhancing productivity. They hardly need a computer engineer who is trying to resell a certain vendor's technology. Network support and product sales can lead to a scenario where the recommended solution is built around a predetermined product rather than the genuine needs of a business. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to match technical consulting with the best interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT expertise, refined support software, and understanding of enterprise networking enable offices to avoid the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

How Does My Business Begin Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.



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    Progent is a leading innovator in affordably providing enterprise-class network support to small businesses. Progent's success in addressing the IT service requirements of the chronically underserviced small company market is the combined outcome of key technical and process breakthroughs that have eliminated much of the conventional expenses out of managing network support, added unprecedented technical expertise into the IT service system, and significantly streamlined the solution process.

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    Progent offers the assistance of a certified VMware VCDX consultant to help you plan, deploy, manage and troubleshoot VMware vSphere and vCloud-based virtualization ecosystem for on-premises networks, private and public clouds, or hybrid cloud deployments. Progent offers advanced knowledge for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery. Progent offers extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that provide high availability, fault tolerance, and disaster recovery.

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    E-Mail Guard is Progent's economical anti-spam and antivirus solution that offers small businesses world-class protection from spam, viruses, directory harvesting, and other forms of email-borne assaults on IT networks. E-Mail Guard is powered by Postini's Perimeter Manager, a sophisticated library of web-managed anti-spam and antivirus services that ward off email attacks before they are able to penetrate the corporate firewall. Perimeter Manager also allows administrators monitor and manage their email application, regardless of server vendor, hardware technology, or geographic location.

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    Progent's ProSight Email Guard uses the services and infrastructure of top information security vendors to provide web-based management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall.

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    Progent's Check Point firewall experts can help you plan, configure, and administer firewall environments built around Check Point NGFW security gateways and Check Point's subscription-based SandBlast security services. Progent can also help you maintain older Check Point firewalls or migrate smoothly to Check Point's next-generation firewalls.

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    Progent's Symantec experts can assist you to support discontinued Symantec firewall and Symantec VPN appliances such as the Raptor and Symantec VelociRaptor line or help you upgrade to newer firewall/VPN solutions. Progent can also enable you to design and implement a comprehensive security plan that can incorporate firewall and VPN devices and software, outsourced security and virus protection services, system monitoring software, and documented policies and enforcement procedures. Progent has the expertise to be your single resource for on-going technical support, maintenance, training, and security expertise.

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    For corporations with branches in or any region covered by Progent's engineers, Progent's Microsoft-Premier IT consulting experts and authorized Cisco network specialists can provide a variety of IT consulting services such as project planning, SOX compliance, site relocations, corporate security, network design, local or remote emergency support, and troubleshooting for data center hosting environments. A Progent IT architect can help you design a multi-site information system that makes smart use of co-location facilities and Internet data centers. Progent’s Microsoft Certified consultants can help major corporations plan, deploy and support major rollouts of the latest releases of Microsoft technology such as Active Directory, Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise Windows. Progent’s Cisco Certified Internetwork Expert and CCNP consultants can help you deploy Cisco products for connectivity solutions that incorporate simple, high-performance, integrated, and remote networking.

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    Progent's Windows Server 2016 disaster recovery/business continuity consultants can help you to design a DR system built around Microsoft's most advanced Failover Clustering technologies such as Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for high-performance storage clusters using industry-standard hardware, Virtual Machine Load Balancing for enhancing the performance and resilience of Failover Clusters while reducing TCO and management overhead, and Cloud Witness for easy, affordable deployment of a failover cluster quorum arbitration point.

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    Progent offers small and medium-size companies supplemental or comprehensive Help Desk support for offsite workers.

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    Progent’s Microsoft-premier consultants can assist your organization to enhance your application servers or desktops from 32 to 64 bits. Progent can assist your company to calculate the risks and advantages of moving to 64-bit processing, design an efficient upgrade process that minimizes business disruptions, and deliver economical, professional remote help to aid your company to install 64-bit operating systems and application programs on your current hardware.

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    Progent’s team of Microsoft and Cisco Certified experts average more than a decade of real-world professional experience, at the forefront of IT service, performing a wide variety of technical projects for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not just expert IT capability, but also a support engineer with field-tested approaches for using computer knowledge to resolve actual IT problems efficiently.

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    Progent is committed to information transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent can focus on delivering high-value skills where Progent faces little competition. Small businesses who work with familiar independent service providers or who employ internal support personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and productive.

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    Progent’s IT outsourcing services for small businesses feature planning Server 2003, .NET Server, and BackOffice systems, coordinating upgrades to Windows XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk services, online and on-premises troubleshooting, resolving chronic integration issues, and creating a company-wide security plan. Progent can help you maximize network availability and performance with non-stop technologies, resilient network topology, and proactive network monitoring. Progent also provides project management help for major upgrades and can assist with requirements assessment, product inventory, bill of materials production, sourcing qualification, procurement coordination, and complete documentation. Progent’s IT outsourcing help also includes training for office productivity products such as Microsoft Office XP.

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    Progent's Microsoft-certified consultants can assist businesses of all sizes to evaluate Windows 10 or to migrate to Windows 10 from any earlier release of Windows. Online and onsite assessment and migration support for Microsoft Windows 10 offered by Progent's consultants include Return on Investment analysis, project coordination, compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud and hybrid solutions, mobile management and synchronization, telecommuter access, security and compliance, streamlined deployment and administration, infrastructure optimization, wired/wireless convergence, business continuity planning, webinar training for IT support staff and users, and post-migration Call Center support services.

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    Progent offers fault tolerant load balancing consulting that addresses network load balancing, load balanced program, LAN/WAN infrastructure routing, and content dispatching technology such as F5 Networks 3DNS. fault tolerant load balancing vendors for which Progent can provide consulting expertise include Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Distributed Director and LocalDirector 400 series, and F5 Networks 3-DNS.

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    Progent's Office and Office 365 consultants can help companies of any size to incorporate Office desktop and Office 365 applications including Office Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and OneNote into a cohesive productivity solution that offers fast return on investment and enables better business results. Progent can help your company to interface Office or Office 365 apps with each other and with additional core Microsoft platforms including SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server running on-premises or hosted in the cloud. Progent's consultants can also assist you to fix compatibility problems between different versions of Microsoft Office desktop and can provide customized online instruction to individual users and groups.

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    Progent wants to hire full-time, results-oriented Microsoft certified engineers with Microsoft Certified Systems Engineer credentials; Cisco certified system consultants who have Cisco CCNP or CCIE credentials; security professionals who have CISSP or CISA or equivalent security certification; and advanced system design experts with experience in mobile access, wireless connectivity, high availability, business continuity, information protection, and VMware. Progent also seeks employees who can work on our team of help desk service specialists and remote support professionals. In addition, We are looking for experienced administrators who can perform effectively in our fast-paced, virtual office culture.

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    Progent's ProSight portfolio of managed IT services are designed to provide businesses who maintain small internal IT administration and support staffs with low-cost help from world-class management tools and technical experts. Benefits of Progent's ProSight line of managed IT services include predictable network maintenance expenses, smart automation of common management tasks, continual absorption of the latest information technology, graceful transition from legacy systems to up-to-date solutions, close alignment of computer technology with business goals, guidance from veteran IT experts, and freeing up management to concentrate on business rather than fast-evolving computer technology.

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    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight ASM protects local and cloud resources and offers a single platform to address the complete threat lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks.

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    For large organizations, Progent can leverage internal network support staffs by providing world-class background in supporting critical Microsoft and Cisco technologies. Progent's certified experts can provide Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint Server experience, and Microsoft SQL Server help. For the nationwide or global enterprise with branches, Progent can perform as a transparent local extension of corporate network management. Progent’s enterprise support services include corporate-wide security, online branch office support, network design, Sarbox compliance, project planning, and world-class service for multiple location office environments based on Enterprise Windows 2000. Progent can offer field engineers and technicians to assist with a campus move or branch move, or a network designer to assist with building or using an Internet Data Center or Hosting Facility.

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