Immediate Remote Technical Support for Edmonton Alberta IT Networks
Urgent Remote Consulting for Edmonton SystemsFor companies in Edmonton Alberta, Progent provides remote help for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve complex networking issues, as well as the services of CISSP-qualified security consultants to help with advanced security architecture and diagnostic issues.

Progent's remote support experts offer exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated technology required to resolve most network problems rapidly. This reduces immediate costs because solutions accumulate fewer chargeable consulting minutes. Online support also avoids the expense of sending a consultant to your site. Your company benefits even more with indirect expenses by reducing or avoiding system outages and associated losses due to business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive remote technical support experience is particularly important in environments that rely on public clouds for critical network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.

Progent's pricing policy for remote help is structured to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you owe exclusively for the support that you receive. In contrast to typical remote support companies, Progent imposes no service activation charge or minimum job duration. Progent's per-minute billing unit and simple policy for billing avoid situations where quick fixes somehow end up as substantial tabs. Progent's penchant for solving technical issues quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized technologies and field-tested processes that allow the highest level of efficiency for online technical support and troubleshooting for information networks of any size. Progent offers secure VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the staff of Progent's remote service group to interface to your network without breaching network security.

Progent's advanced customer support database application stores extensive histories for the support that Progent's customers have received. Progent's authorized consultants have access to the history of assistance provided to every client by every consultant. This history of problems and fixes is organized as an easily searchable support database that allows Progent's online technical experts to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of certifications and working associations with major industry leaders including Cisco and Microsoft open up other extensive technical knowledge bases and allow fast access to manufacturers' internal support staff with the result that Progent's remote service specialists can find optimal solutions quickly.

Online support available from Progent to clients in Edmonton Alberta include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and mid-size organizations to utilize the same advanced IT solutions used by many of the world's leading enterprises. Progent's ProSight suite of network management outsourcing services covers all key areas of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the entire malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup technology companies to produce ProSight Data Protection Services, a selection of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup processes and enable transparent backup and rapid restoration of critical files, applications, images, plus virtual machines. ProSight DPS helps your business recover from data loss resulting from equipment failures, natural calamities, fire, malware like ransomware, human error, malicious insiders, or application glitches. Managed backup services available in the ProSight DPS product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these fully managed services are most appropriate for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of any size a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving information network. In addition to maximizing the security and functionality of your IT environment, Progent's software/firmware update management services free up time for your IT staff to concentrate on line-of-business initiatives and activities that derive the highest business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured online account and enter your password you are asked to confirm your identity via a unit that only you have and that uses a separate network channel. A wide range of devices can be used for this second means of authentication including a smartphone or watch, a hardware/software token, a landline phone, etc. You may register multiple verification devices. To find out more about ProSight Duo identity validation services, visit Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide web-based management and world-class protection for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that need critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT staff and your Progent consultant so all potential issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your company's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current cybersecurity posture and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup system that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology projects. Progent's charges for longer-term consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these special areas of information technology allows clients to execute major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Expertise
    Progent's Call Center service options for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues.

    Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the top PSA platform for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk Call Center team of veteran network professionals gives your customers in Edmonton Alberta quick contact with a large support resource with extensive background delivering telephone-based consulting and remote diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk recognition as a solid enabler of company success, and Progent's target is to resolve rather than just document network issues.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts staff offers phone-based professional consulting expertise and training in special business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for familiar Microsoft applications including CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more about Progent's expertise, customization, and training services, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Edmonton Alberta remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your business so your network maintenance is proactive and automated. By exposing possible problems before they cause full-scale emergencies, system monitoring can minimize stressful and expensive service crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or networks based on a variety of OS platforms.
How Your Edmonton Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Edmonton Alberta, Progent's phone-based computer support engineers can deliver professional and affordable IT help the instant your business needs it. More than a decade of providing online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access tools to fix IT problems quickly while avoiding the cost and lost productivity that comes with in-person support visits.

Even if your Edmonton company works with a local freelance support technician or employs a full time organization that can deal with the majority of network issues, ProgentÔŅĹs Microsoft and Cisco certified consultants are available to offer an easy and transparent remote expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the experience to address sudden system crises or particularly tough integration projects.

Advantages of Progent's Network Help for Businesses in Edmonton Alberta
Progent's online IT consulting services enable your Edmonton business to enjoy the benefits of immediate, enterprise-level IT support without the expense of maintaining an in-house IT organization. Your network will derive greater business worth by being increasingly reliable, efficient, and secure. Benefits to your business include:

  • Seamless remote expansion of your on-site IT resources
    With most businesses in Edmonton Alberta, nearby network service resources, whether consisting of independent consultants or a full-time IT staff, can take care of typical technical problems. On the other hand, major troubles sometimes occur when your regular support personnel are overstretched or absent, and some trouble may stem from IT products that is beyond the scope of your onsite service technicians. In these situations, Progent's on-call support specialists offer a convenient, quick, and economical way to supplement your regular resources and to transfer valuable knowledge to increase your ability to resolve downstream problems locally.

  • Less Reliance on Individual Service Providers
    For network support, smaller offices often rely on individual freelance service providers. Although independent consultants carry smaller internal costs than larger service organizations and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the absence of reserve help may force your business to go without assistance during an IT crisis. As your business grows, network unavailability and problems with critical software become more expensive. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides a dependable source of reserve service expertise to insure your IT system stays available.

  • Create a Solid Basis for Seamless Growth
    Companies typically begin with an IT system created on a shoestring budget. Lacking a scalable framework, band-aid repairs often get thrown onto a weak foundation. As a company grows, reliability and scalability issues can hinder the productivity of the organization. These badly built systems require careful analysis, smart strategic planning, and broad-based technical knowledge to evolve to a network architecture that can offer the solid foundation to meet vital business requirements and facilitate downstream expansion.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller offices require guidance and technical education to navigate through an increasingly complex array of technology alternatives available for promoting business success and improving productivity. These companies hardly need a computer consultant who is attempting to resell a certain vendor's technology. IT consulting and product sales can result in a scenario where the recommended solution is designed around a profitable product rather than the genuine needs of a client. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to match IT consulting with the best needs of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT knowledge, fine tuned support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier experts average more than a decade of real-world industry background, in the trenches of network service, performing a wide range of technical tasks for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting staff. This guarantees that you get not only expert IT skills, but also a support engineer with field-tested approaches for using computer knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site help per minute. As a result, you pay only for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and requires no monthly commitment for services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you won't be tempted to permit less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their scope, Progent can concentrate on offering high-value skills where Progent has few competitors. Companies who work with trusted independent service providers or who employ internal support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more robust, protected, and productive.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock system tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause lost productivity, network monitoring can save your information network from painful and costly service disruptions.
How Does Our Company Start Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.



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  • Les Kent has a 35-year track record of effective network integration, corporate management, marketing, and operations. He has shown a knack for creating sophisticated information technology solutions during his time as as a network designer, application developer, project manager, implementation consultant, and problem solver for small companies, start-ups, and global corporations.

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