Fast Remote Help for Edmonton Alberta Computer Systems
Urgent Remote Consulting for Edmonton NetworksFor companies in Edmonton Alberta, Progent offers online technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the services of CISA and CISSP-qualified security experts to help with high-level security architecture and troubleshooting jobs.

Progent's remote technical support engineers provide excellent leverage because they have the real-world background and have access to the sophisticated tools needed to resolve the majority of network problems rapidly. Efficient support reduces direct expenses since solutions require minimal chargeable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization saves additionally in indirect costs by reducing or avoiding system outages and associated costs due to business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced remote technical support expertise is especially valuable in environments that rely on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's pricing policy for remote help is designed to leverage your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the support that you actually get. In contrast to typical remote service organizations, Progent requires no startup charge or minimum payments. Progent's one-minute granularity and simple model for pricing save you from situations where fast solutions somehow turn into large tabs. Progent's skill at handling technical issues quickly means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven methodologies which permit the maximum level of effectiveness for remote help and repair for information networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's Technical Response Center to communicate with your computer system without compromising system security.

Progent's sophisticated service database system includes thorough histories for all service that Progent's customers have been provided. Progent's team engineers have access to the specifics of services delivered to each Progent customer by every Progent consultant. This archive of trouble tickets and fixes is stored as a readily accessible proprietary database that permits Progent's remote technical engineers to share their experiences with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's extensive list of accreditations and working relationships with key technology companies such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit fast response from vendors' in-house support staff so Progent's remote consulting specialists are able to determine the best solutions in the least time.

Remote support services offered by Progent to clients in Edmonton Alberta include:

ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the world's leading enterprises. Progent's ProSight series of IT management outsourcing services covers all key areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight ASM protects local and cloud resources and provides a single platform to address the complete threat progression including filtering, identification, mitigation, remediation, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services, a family of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and enable transparent backup and rapid recovery of critical files/folders, apps, images, plus virtual machines. ProSight DPS helps you protect against data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned insiders, or application glitches. Managed services in the ProSight Data Protection Services selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so any looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you’re making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup environment that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for special IT projects. Billing charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology allows clients to execute critical initiatives economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Services
    Progent's Help Desk programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all facets of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle the most problems.

    Progent's Help Desk Call Center consulting services can aid you in building an efficient new Help Desk or improving your current one, selecting or customizing Help Desk software products to handle the special demands of your corporation, or adding temporary online staff to reinforce your internal Call Center resources during unusually busy scenarios such as software transitions, major upgrades, or rolling out new business software.

    Progent's Help Desk Call Center team of veteran information technology experts offers your clients in Edmonton Alberta immediate communication with an effective technical support group with years of experience offering phone support and online repair service for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center the reputation as a major enabler of company success, and Progent's aim is to fix and not just track technical issues.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts Group provides phone-based advanced consulting expertise and education in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's consulting, customization, and education offerings, visit Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Edmonton Alberta remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to fit your business so that your computer support is proactive rather than reactive. By uncovering emerging problems before they result in full-scale emergencies, system monitoring can ward off disruptive and costly information system crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems that incorporate a variety of OS platforms.
How Your Edmonton Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent. For companies and startups in Edmonton Alberta, Progent's online network support engineers can deliver professional and affordable IT help the moment your company has to have it. More than 15 years of providing online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine online access tools to repair IT problems quickly while eliminating the cost and lost productivity associated with on-premises service visits.

Even if your Edmonton organization deals with a local independent consultant or maintains a full time organization that can deal with typical computer problems, Progent’s Microsoft and Cisco certified engineers are available to provide an easy and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the experience to address sudden network crises or especially complex integration problems.

Features of Progent's Online Computer Services for Edmonton Alberta
Progent's online support, remote troubleshooting, system security expertise, and system management services give offices in Edmonton Alberta the greatest leverage for your support budget. Whether you need one-time phone support and remote troubleshooting or full-time Help Desk call center services and network management, Progent's experts can provide your business world class network support while allowing you to eliminate the cost and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical experience, fine tuned remote support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls of exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.



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