Fast and Affordable Remote Support for Edmonton Alberta Computer Systems
Urgent Remote Consulting for Edmonton NetworksFor organizations in Edmonton Alberta, Progent provides online technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with complex networking issues, plus the assistance of CISSP-certified cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.

Progent's online support engineers provide excellent value due to the fact that they possess the real-world background and are equipped with the advanced tools necessary to resolve most information system problems quickly. Efficient support reduces direct costs because solutions accumulate minimal billable minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your company saves additionally in indirect expenses by minimizing or eliminating system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote consulting expertise is especially important for organizations that are dependent on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an alternative.

Progent's billing policy for remote help is designed to stretch your network support dollar. Progent bills by the minute for phone consulting, so you are invoiced exclusively for the services that you actually get. In contrast to typical remote support companies, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and clean model for pricing do away with scenarios where fast repairs somehow turn into substantial bills. Progent's skill at disposing of technical issues efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of customized technologies and field-proven methodologies that promote the maximum degree of effectiveness for remote help and troubleshooting for IT networks of all sizes. Progent's remote service group can link to your company's system without breaching network security.

Progent's proven service database application stores extensive histories describing all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of all help provided to every Progent customer by any Progent engineer. This archive of trouble tickets and resolutions is organized as a quickly retrievable internal database that permits Progent's remote support professionals to communicate their experiences company-wide to make sure that the quality of Progent's technical support improves daily. Progent's high-level certifications and working associations with important vendors such as Cisco and Microsoft make available other extensive technical knowledge bases and permit priority response from vendors' in-house support staff so Progent's remote service specialists are able to determine the most efficient resolutions promptly.

Online technical services available from Progent to customers in Edmonton Alberta include:

ProSight Subscription-based Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's leading enterprises. The ProSight series of IT management outsourcing services covers all critical aspects of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so all potential problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of in-depth management reporting plug-ins created to work with the leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product companies to produce ProSight Data Protection Services (DPS), a family of offerings that provide backup-as-a-service. ProSight DPS services automate and monitor your data backup processes and enable transparent backup and fast recovery of vital files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss caused by hardware failures, natural disasters, fire, cyber attacks such as ransomware, human error, malicious insiders, or application glitches. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation on iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a protected online account and enter your password you are requested to confirm who you are on a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized for this second means of ID validation including a smartphone or wearable, a hardware token, a landline phone, etc. You may register several verification devices. For details about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Shared Call Center Services
    Progent's Shared Help Desk Service offers a seamless extension of your corporate support organization. User interaction with the Service Desk, delivery of technical assistance, issue escalation, trouble ticket generation and tracking, efficiency measurement, and maintenance of the support database are cohesive whether issues are taken care of by your in-house support staff, by Progent, or by a combination. You have complete flexibility to expand or reduce your share of support activity as circumstances demand. Progent provides initial installation and provisioning of the professional services PSA software as well as workflow documentation, validation and training. For details about ProSight Co-Managed Call Desk, go to ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to manage the complete malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. In addition to maximizing the security and functionality of your IT environment, Progent's software/firmware update management services allow your IT staff to focus on more strategic initiatives and tasks that deliver the highest business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery system that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT programs. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology allows customers to complete critical initiatives within budget and on time. Progent's special remote engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center support programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the top PSA tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center team of seasoned information technology professionals gives your customers in Edmonton Alberta quick assistance from a reliable support resource with years of experience offering telephone-based help and remote repair service for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk perception as a solid driver of business success, and Progent's intent is to resolve instead of merely record network problems.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting Group offers phone-based advanced engineering expertise and education in special business application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, customization, and education for familiar Microsoft business applications including CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information concerning Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer advanced remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center2, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Edmonton Alberta online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can customize Operations Manager for your environment so that your IT maintenance is proactive rather than reactive. By spotting looming issues before they result in crashes, remote monitoring can ward off stressful and expensive network failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or systems that incorporate a variety of operating systems.
How Your Edmonton Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent phone-based assistance with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent. For organizations and startups in Edmonton Alberta, Progent's phone-based computer support specialists can deliver effective and affordable IT help the instant your organization requires it. More than 20 years of providing online repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune online access technology to repair network problems quickly while avoiding the cost and lost productivity that comes with in-person service calls.

Even if your Edmonton company relies on a regular freelance support technician or employs an in-house organization that know how to deal with day-to-day computer problems, Progent's Microsoft certified engineers can still provide an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the time or the knowledge to handle unexpected network crises or particularly complicated integration problems.

Features of Progent's Remote Network Support for Edmonton Alberta
Progent's phone help, remote repair, network security consulting, and network management services give businesses in Edmonton Alberta unparalleled leverage for your IT investment. Whether you require occasional telephone help and remote troubleshooting or full-time Help Desk support and system management, Progent's experts can provide your office enterprise-level network support while permitting you to avoid the expense and administration overhead of running a full-service internal IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT knowledge, fine tuned remote support tools, and familiarity with corporate IT enable companies to escape the limitations of excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

How Does My Business Start Getting Online Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.



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