Fast and Affordable Online Support for Edmonton Alberta Information Networks
Urgent Online Help for Edmonton NetworksFor companies in Edmonton Alberta, Progent provides remote help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have provided remote support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve complex networking problems, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to handle advanced security design and troubleshooting issues.

Progent's remote support engineers provide exceptional leverage because they possess the real-world background and have access to the sophisticated technology required to resolve the majority of network issues rapidly. Efficient support lowers direct expenses since service calls require fewer billable consulting minutes. Online support also avoids the expense of sending a consultant to your site. Your organization saves additionally with incidental expenses by minimizing or eliminating network downtime and related losses stemming from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's advanced remote technical support expertise is particularly helpful for organizations that depend on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an option.

Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you pay just for the services that you actually get. Unlike typical remote service firms, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and simple policy for billing eliminate situations where speedy. minor repairs somehow turn into major invoices. Progent's skill at solving problems quickly means you saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of customized technologies and field-proven methodologies that ensure the maximum degree of effectiveness for remote consulting and repair for computer systems of any size. Progent offers protected VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's online support team to interface to your company's environment without compromising network security.

Progent's sophisticated service database application maintains extensive documentation describing the support that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of support provided to every customer by any consultant. This database of anomalies and fixes is organized as a readily accessible internal database that allows Progent's online support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support improves over time. Progent's extensive list of accreditations and close relationships with major technology companies including Cisco and Microsoft open up other massive technical databases and allow fast access to vendors' in-house support staff with the result that Progent's remote service specialists are able to determine the most efficient solutions in the least time.

Remote technical support services offered by Progent to customers in Edmonton Alberta include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same cutting-edge technology deployed by many of the world's top corporations. Progent's ProSight suite of outsourced network management services covers all critical aspects of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the complete malware attack lifecycle including protection, identification, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product companies to create ProSight Data Protection Services (DPS), a selection of offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your backup processes and enable transparent backup and rapid restoration of critical files, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss caused by equipment failures, natural disasters, fire, malware like ransomware, human error, malicious employees, or application bugs. Managed services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer organizations of any size a versatile and affordable solution for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving information network. Besides maximizing the security and functionality of your IT network, Progent's software/firmware update management services permit your IT team to focus on line-of-business projects and tasks that derive maximum business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with iOS, Android, and other out-of-band devices. With Duo 2FA, when you log into a secured application and enter your password you are asked to verify your identity on a unit that only you have and that is accessed using a different network channel. A broad selection of devices can be utilized for this added means of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can register multiple verification devices. To find out more about Duo two-factor identity validation services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to provide web-based control and comprehensive protection for your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT staff and your Progent consultant so that all potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for contract IT programs. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these special fields of computer technology allows customers to execute major projects economically and on time. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk support programs for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most issues.

    Progent's Help Desk consulting services can support you in creating an efficient new Help Desk or improving your existing organization, identifying or customizing Help Desk software products to meet the unique requirements of your business, or adding temporary online personnel to reinforce your existing Help Desk Call Center team during demanding situations such as software migrations, major updates, or rolling out brand new applications.

    Progent's Help Desk Call Center team of seasoned network professionals provides your clients in Edmonton Alberta rapid access to a large support resource with substantial experience delivering phone help and online troubleshooting for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk the reputation as a key contributor to business performance, and Progent's policy is to solve instead of simply report technical problems.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff offers online professional consulting support and education in special application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To read more information concerning Progent's consulting, custom programming, and training services, see Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center2, expand or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in Edmonton Alberta remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager to suit your business so your computer maintenance is proactive rather than reactive. By anticipating possible problems before they grow into network outages, system monitoring can head off disruptive and expensive service failures. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that support a variety of OS platforms.
How Your Edmonton Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Edmonton Alberta, Progent's online computer support specialists are ready to deliver expert and cost-effective IT help whenever your company needs it. Over 20 years of delivering remote repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to repair computer problems quickly while eliminating the cost and lost productivity that comes with on-site service visits.

Even if your Edmonton organization relies on a local freelance consultant or maintains a full time IT staff that know how to handle common computer problems, Progent's Microsoft certified engineers can offer a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to address sudden network crises or especially tough integration projects.

Details of Progent's Online Computer Services for Edmonton Alberta
Progent's online support, Internet-based troubleshooting, system security expertise, and system administration services offer offices in Edmonton Alberta the greatest leverage for your IT budget. Whether you require one-time phone help and Internet-based network repair or ongoing Help Desk services and system administration, Progent's professionals can provide your office enterprise-level network support while permitting you to avoid the expense and hassle of running a full-service internal IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of technical background, refined support tools, and understanding of enterprise networking allow companies to escape the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

How Does My Business Begin Getting Remote Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.



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    Remote continuous network monitoring, proactive alarms, and periodic analytical reporting are crucial to preserving the proper operation of your IT system and eliminating preventable and costly disruptions. Remote Monitoring and Management solutions have advanced to the point that businesses of all sizes can get a level of network stability that was previously reserved for enterprises. Progent can provide a variety Remote Monitoring and Management (RMM) options delivered as low-cost services created to assist your company to identify and resolve a most IT network issues before they can disrupt your business.

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