Fast Remote Technical Support for Edmonton Alberta Computer Networks
For organizations located in Edmonton Alberta, Progent provides online help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging networking issues, as well as the assistance of CISSP-certified security consultants to handle high-level security design and troubleshooting jobs.
Progent's remote support experts offer exceptional value due to the fact that they possess the real-world background and are equipped with the sophisticated technology required to resolve most information system problems quickly. Efficient support lowers direct costs since service calls use up fewer chargeable minutes. Remote help also eliminates the expense of sending a consultant to your location. Your company benefits additionally with indirect expenses by minimizing or eliminating network downtime and related costs stemming from business disruption, upset clients, idle employees, and distracted management. Progent's advanced remote consulting know-how is especially helpful in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be useful.
Progent's billing model for remote support is designed to stretch your network support dollar. Progent bills by the minute for phone assistance, so you are invoiced exclusively for the support that you receive. Unlike many online support firms, Progent requires no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple model for billing prevent scenarios where quick repairs somehow end up as major tabs. Progent's penchant for dealing with technical issues quickly means you spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of customized technologies and proven processes which ensure the maximum degree of effectiveness for remote engineering help and repair for IT systems of all sizes. Progent offers safe VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's Technical Response Center to link to your company's system without violating corporate security.
Progent's proven service reporting system includes detailed histories of all service that Progent's clients have received. Progent's staff service personnel have access to the specifics of services delivered to every Progent client by any consultant. This database of anomalies and solutions is organized as a conveniently exploitable internal database that enables Progent's remote support engineers to communicate their experiences company-wide to make sure that the value of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with major technology companies such as Cisco and Microsoft open up other extensive technical support databases and allow fast response from vendors' internal engineering staff so Progent's remote consulting experts can find the most efficient resolutions promptly.
Remote technical support services provided by Progent to companies in Edmonton Alberta include:
Certified MS Windows Expertise
Progent's Microsoft-certified online service professionals can deliver computer repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help your company with a wide range of technology support services such as Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams consulting, Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop consulting and support services to help your business to deploy, integrate, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services include providing Windows 11 system design and migration consulting and Windows 10 integration assistance, plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking engineers, and validates an individual's networking knowledge at the master level. Cisco CCIEs can resolve the most difficult problems surrounding network infrastructure planning, installation, management, compliance, and problem solving. Cisco CCIEs work closely with Cisco's in-house product support engineers in analyzing problems with IOS Software network management tools and developing workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness because their broad experience enables them to resolve problems quickly. In common cases, less qualified consultants can wrestle for many hours or even days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can tie into your environment via the latest on-line support technology to provide efficient, secure, and economical diagnosis and remediation.
Edmonton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Edmonton metro area.
Progent locations in Edmonton Metro
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's market leading selection of networking appliances. Cisco infrastructure support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch support, Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet APs planning and integration help, Cisco wireless controllers consulting, Cisco Security and VPN Integration assistance, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help you to complete the time-critical first phase in mitigating a ransomware assault by containing the malware. Progent's online ransomware expert can assist you to identify and quarantine breached servers and endpoints and guard undamaged resources from being compromised. If your Edmonton network has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Removal Help
Progent's ransomware recovery consultants can help your Edmonton organization to rebuild a network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor. Progent's group of cybersecurity specialists have the wide selection of skills necessary to rebuild all vital facets of a targeted system rapidly and with minimal data loss. To find out more, see Progent's ransomware removal and business continuity experts.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts offer a variety of security solutions that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help you to clean up rapidly following a damaging penetration. Security consulting services available from Progent include: in depth network security analysis utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; quick recovery from virus and worm attacks; integrating firewalls; designing safe architectures for remote and mobile communication; protecting your email infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Progent can provide expert online support services to help organizations of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine on-premises resources along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-prem Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a consistent process for restoring services quickly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide phone-based support services to address a wide range of computer technologies such as network architecture, messaging systems, network and process security, plus UNIX and Windows integration. For server hardware economization and easy management in networks that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-based environments. Progent's group-oriented approach to resolving technical problems enables fast escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers support costs.
Important Linux platforms for which Progent offers expertise include:
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and mid-size organizations to utilize the same best-of-breed technology used by some of the world's leading enterprises. Progent's ProSight line of network management outsourcing services addresses all critical aspects of information technology including email protection, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup product vendors to produce ProSight Data Protection Services, a family of offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your data backup operations and allow transparent backup and fast restoration of important files/folders, applications, images, and virtual machines. ProSight DPS helps your business recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious employees, or application glitches. Managed services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed backup services are best suited for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's support services for patch management provide organizations of any size a versatile and affordable solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. In addition to maximizing the security and reliability of your computer environment, Progent's patch management services allow your IT team to concentrate on line-of-business projects and tasks that derive the highest business value from your information network. Learn more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Android, and other personal devices. With 2FA, whenever you sign into a secured online account and enter your password you are asked to verify your identity on a device that only you possess and that is accessed using a different network channel. A wide selection of devices can be utilized for this added form of ID validation such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can register multiple validation devices. To learn more about Duo two-factor identity validation services, visit Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing suite of real-time and in-depth reporting utilities created to integrate with the top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to deliver web-based control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that require important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent consultant so that any looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to assess your company's ability either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup system that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Progent's charges for ongoing consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology enables customers to complete critical projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Edmonton Business Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Help Desk Call Center service options for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most issues.
Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Help Desk Call Center or revamping your existing organization, evaluating or enhancing Help Desk Call Center software products to meet the particular needs of your corporation, or providing occasional phone support personnel to reinforce your in-house Call Center resources to deal with high-demand situations like software migrations, mass updates, or installing brand new business software.
Progent's Help Desk Call Center team of veteran network experts provides your customers in Edmonton Alberta fast access to a dependable network service resource with years of experience offering phone support and online troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center recognition as a significant contributor to company productivity, and Progent's aim is to fix instead of merely document network problems.
- Applications Support: Education, Customization, and Integration
Progent's Applications Experts staff provides remote and in-depth consulting support and education in key business application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, programming, and education for Microsoft business applications including Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. For additional information concerning Progent's expertise, customization, and training offerings, visit Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts can provide advanced remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center2, extend or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers companies in Edmonton Alberta online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can customize Operations Manager for your environment so that your network maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they expand into downtime, system monitoring can ward off stressful and expensive service failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or networks powered by multiple platforms.
To get in touch with Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Edmonton Alberta, Progent's online network support engineers can deliver effective and cost-effective IT support whenever your organization needs it. Over two decades of offering remote repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to solve network problems rapidly while avoiding the expense and lost time associated with in-person support visits.
Even if your Edmonton organization works with a local freelance support technician or maintains a full time IT staff that can handle common network problems, Progent's Microsoft certified engineers can offer an easy and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the bandwidth or the expertise to solve unexpected network crises or especially complicated integration problems.
Benefits of Progent's IT Support for Offices in Edmonton Alberta
Progent's online IT consulting services enable your Edmonton company to enjoy the advantages of immediate, expert network support without the expense of maintaining an in-house IT organization. Your information system will acquire added business worth by being increasingly available, efficient, and protected. Advantages to your company include:
- Seamless virtual extension of your local support resources
With most organizations in Edmonton Alberta, local network service providers, whether represented by independent consultants or an internal IT staff, can take care of typical technical problems. On the other hand, serious problems can strike when local resources are overstretched or unavailable, and some problems may stem from IT products that is beyond the scope of your usual service personnel. In these situations, Progent's on-call support professionals offer an easy, fast, and economical solution to augment your regular help and to convey valuable information to increase your capability to handle future problems locally.
- Less Dependence on Freelance Consultants
For IT support, smaller businesses commonly depend on independent freelance service providers. While freelance consultants carry less internal costs than larger support organizations and can often charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the absence of backup personnel may force your business to go without help during an IT crisis. As your business expands, system downtime and problems with vital applications are more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of backup service experts to make sure your network is always up and running.
- Create a Scalable Foundation for Seamless Expansion
Businesses often start with an information architecture implemented on a shoestring budget. Without a robust infrastructure, slap-dash repairs often get thrown onto an unstable foundation. When a network grows, reliability and scalability problems can hinder the success of the business. These badly built environments require careful assessment, intelligent strategic planning, and extensive technical knowledge to evolve to a system architecture able to provide the stable foundation to handle critical business demands and ease downstream growth.
- Work with Solution Providers Rather Than Product Sellers
Smaller offices need advice and technical education to negotiate an ever more complicated maze of technology options capable of promoting business growth and enhancing efficiency. They do not need a computer engineer who is attempting to sell a certain vendor's technology. Network consulting and product sales can lead to a scenario where the recommended
solution is built around a predetermined product rather than the genuine needs of a client. Progent avoids these conflicts by offering just services instead of products. This enables Progent to align IT consulting with the best needs of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical knowledge, refined support software, and familiarity with enterprise networking enable offices to escape the limitations of excessive dependence on smaller consulting firms, individual freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Begin Getting Online Network Help from Progent?
- Best Practices
Progent's team of Microsoft and Cisco Premier experts average longer than ten years of real-world industry experience, at the front lines of IT support, executing a wide range of technical projects for an extensive mix of customers. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This ensures that you get not just world-class IT skills, but also a consultant with field-tested methods for using computer knowledge to repair actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises visits by the minute. Consequently, you pay only for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no retainer for services delivered during normal working hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for fast repairs so you won't be tempted to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces little competition. Businesses who utilize trusted independent service providers or who employ internal support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more robust, protected, and productive.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to provide round-the-clock remote tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause downtime, system monitoring can save your IT network from stressful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.