Remote and Onsite Network Consulting

Fast and Affordable Remote Troubleshooting for Edmonton Alberta Computer Networks
For organizations located in Edmonton Alberta, Progent offers online support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex networking problems, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security design and diagnostic issues.

Progent's online support experts offer excellent leverage because they possess the real-world background and have access to the sophisticated tools required to resolve most network problems rapidly. This lowers direct costs since service calls use up minimal billable consulting minutes. Online support also avoids the expense of dispatching a consultant to your site. Your company saves additionally in indirect costs by reducing or eliminating system downtime and associated losses resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online technical support experience is especially valuable for businesses that rely on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's billing policy for remote help is structured to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you owe just for the support that you actually get. Unlike many remote support organizations, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing save you from situations where fast fixes somehow turn into large tabs. Progent's skill at solving technical issues efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an arsenal of customized technologies and field-tested methodologies which permit the highest level of effectiveness for remote help and troubleshooting for IT systems of any size. Progent offers protected VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's remote service group to interface to your environment without compromising corporate security.

Progent's advanced customer support database system maintains thorough histories for all support that Progent's customers have been provided. Progent's staff consultants have access to the history of services delivered to every customer by any engineer. This database of issues and solutions is structured as a conveniently accessible proprietary knowledge base that permits Progent's remote technical engineers to share their experiences company-wide to make sure that the quality of Progent's support grows daily. Progent's extensive list of certifications and working relationships with major vendors including Cisco and Microsoft make available other vast technical knowledge bases and permit quick access to vendors' internal engineering staff with the result that Progent's remote consulting specialists can find the best resolutions promptly.

Remote support services provided by Progent to companies in Edmonton Alberta include:

• Authorized MS Windows Support
  Progent's Microsoft-premier online support experts can provide computer problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist you with a broad range of technology support services such as Microsoft Windows Server 2019 migration, Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 maintenance, Microsoft Exchange Server 2019 integration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams configuration help, Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Project Server Online planning, Microsoft Access Application Development and Troubleshooting, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent also offers a broad range of affordable desktop services to assist your business to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include providing Windows 10 integration assistance plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your desktops and web-facing tablets and smartphones.

• Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert certification is the premier recognition for network professionals, and validates an individual's networking knowledge at the expert level. CCIEs can handle even the most stubborn problems encountered in network design, deployment, management, compliance, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network administration utilities and developing workarounds or identifying software patches. CCIEs represent an excellent value because their deep expertise permits them to find solutions for problems rapidly. In common instances, less qualified engineers can struggle for many hours or even days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE consultants can connect to your environment by means of state-of-the-art on-line troubleshooting tools to provide quick, secure, and affordable diagnosis and repair.

  Edmonton Metro Contact Information:
  Progent offers consulting services and onsite technical support throughout the Edmonton metro area.
  

  Progent locations in Edmonton Metro

  City	Address	Phone	Link
  Edmonton	10526 Jasper Ave Edmonton, AB T5J 1Z7 Canada	+1 825 525 1955	Edmonton Network Support Services

  
  
  

  Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading family of networking products. Cisco technology consulting offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Catalyst switch support, Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless IP phones solutions, Cisco Meraki wireless AP planning and configuration, Aironet Wireless APs deployment expertise, Cisco wireless controllers consulting, Cisco VPN and Network Security Consulting support, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.

• CISM and CISSP Certified System Security Professionals
  Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of security solutions that can strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or help you to recuperate rapidly after a damaging breach. Security support services available from Progent include: thorough information security and compliance audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recovery from malicious assaults; configuring firewalls; establishing safe mechanisms for off-site and mobile access; securing your email infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.

• Hybrid Cloud Integration Solutions
  Progent offers expert online support to help companies of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine physical resources along with public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience providing advanced consulting services online, and Progent can help you complete your cloud integration projects quickly and within your budget.

• VMware Site Recovery Manager and NSX Consulting
  VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a consistent process for restoring services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also supports transparent testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and administer a DR solution based on VMware SRM.

  Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure.

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer online consulting services to cover a wide array of computer technologies including network infrastructure, email solutions, network and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified management in environments that combine Linux with Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with migration from older applications to MS Windows or Linux-powered environments. Progent's team-based methodology for resolving technical problems enables quick escalation, when required, to engineers with appropriate experience to tackle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers support expense.

  Important Linux versions for which Progent can provide expert support include:
  — RedHat
  — SUSE
  — Debian GNU/Linux
  — Slackware Linux
  — Ubuntu
  

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate managed services intended to enable small and mid-size businesses to utilize the same advanced IT solutions used by many of the world's top corporations. Progent's ProSight line of network monitoring and management services addresses all critical areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the entire threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
  Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical data, applications and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, enhance and debug their networking hardware such as routers, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex network management activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that need important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so all looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these important areas of information technology allows clients to execute major initiatives within budget and on time. Progent's special remote consulting services include:

• Call Center Services
  Progent's Help Desk Call Center service options for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

  Progent’s Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

  Progent's Call Center staff of veteran network consultants provides your workers in Edmonton Alberta rapid contact with an effective network service group with substantial experience providing phone support and remote diagnostics for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center recognition as a solid contributor to company productivity, and Progent's target is to resolve and not merely document IT problems.

• Business Applications Services: Education, Development, and Integration
  Progent's Applications Consulting Group provides online professional consulting support and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's expertise, custom development, and education services, go to Progent's Business Application Experts Services.

• Centralized and Automated Administration of Hybrid Cloud Environments
  System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

• Remote IT Infrastructure Monitoring and Reporting Services
  Progent can deliver businesses in Edmonton Alberta remote IT infrastructure monitoring by providing System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to suit your business so that your computer support is proactive and automated. By spotting looming issues before they evolve into network outages, remote monitoring can ward off inconvenient and expensive network breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or systems powered by a combination of operating systems.

Even if your Edmonton company has a regular freelance support technician or employs an in-house organization that know how to handle ordinary computer problems, Progent’s Microsoft certified consultants can still offer a convenient and transparent remote extension of your local resources in cases when your usual service personnel either don't have the availability or the experience to fix sudden system emergencies or especially challenging integration problems.

Features of Progent's Online Network Services for Edmonton Alberta
Progent's phone support, remote troubleshooting, network security consulting, and system administration services offer offices in Edmonton Alberta unparalleled leverage for your IT investment. Whether you need one-time phone help and remote troubleshooting or ongoing Help Desk support and system management, Progent's experts can deliver your business enterprise-level IT support while permitting you to avoid the expense and administration overhead of maintaining a large in-house IT organization. Key features of Progent's online help services include:

• Fast Telephone Access to Microsoft Premier Experts
  Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to businesses in Edmonton Alberta and is also ideal for customers in geographic regions that lack consultants with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a wide selection of Microsoft support tools, service information, and on-going training.

• By the Minute Billing to Minimize Costs
  Progent offers remote support on a minute-by-minute basis, so you are charged only for the services you use. Progent asks for no minimum fee for online service and asks for no ongoing retainer for support services provided during regular working hours. This keeps you from paying big invoices for simple repairs.

• Availability of Cisco Network Infrastructure Specialists
  Progent's certified experts for Cisco can provide help from authorized professionals with skill in planning, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build fast, reliable, and secure connectivity for wireline and wireless networking.

• Application Specialists Group
  Progent's basic consulting offerings consist of system integration, Microsoft Exchange consulting, system security planning, and Help Desk Co-management services. Progent's Application Experts Team can provide world-class consulting expertise in critical application areas. Help available from the Application Experts staff covers:
  — Microsoft Dynamics GP Consulting and Programming
  — MS Project and Project Online Support
  — Office 365 solutions consulting
  — Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
  — Microsoft Office Word and Microsoft Office 365 Word Consulting
  — Business Information (BI) Reporting Consulting and Troubleshooting
  — Power BI Integration Services
  — UNIX, Linux and Sun Solaris Help
  — Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and SQL Server 2014 Application Development and Debugging
  — Oracle Management Support and Software Development
  — MySQL DBA Services and Software Design
  — Apple Mac Help
  — Amazon MWS Application Development

  By providing a full service centralized source for IT generalists and application experts, Progent can tailor timely, affordable, and comprehensive information technology solutions that align with the unique requirements of your company.

• Advanced Online Access Tools
  Secure remote connectivity allows Progent's support experts to see exactly what your customers see. This makes it possible to produce fast solutions to issues that might otherwise require a costly personal service call. Sophisticated online connectivity tools and expert technicians combine to allow Progent to resolve most network issues quickly and economically. Progent is a pioneer in offsite troubleshooting and automated network monitoring.

• Compatibility with Mainstream VPN Products
  Progent can provide secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.

• 24x7 Service for Maximum Network Availability
  For businesses with vital applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure maximum network uptime.

• Help Desk Services
  Progent's Help Desk outsourcing services are designed especially for budget-conscious businesses whose workers require instant recourse to a Help Desk Call Center with expert telephone support and full escalation ability.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical experience, fine tuned support software, and understanding of enterprise networking enable companies to escape the limitations of exclusive reliance on smaller service firms, independent freelance consultants, or limited internal IT help.

Progent adds value by offering:

• In-depth Expertise in Microsoft's Complete Line of Servers
  Progent offers world-class support for Microsoft’s powerful server products with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support, Windows Server 2008 upgrades, Windows 2003 Server maintenance, Microsoft Exchange 2019 Server deployment, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.

• Value Pricing
  Progent's pricing model is to bill for remote service and in-person help by the minute. Consequently, you owe just for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no initialization charge and requires no retainer for services provided during regular business hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be tempted to permit simple problems to stay unaddressed.

• Full Documentation of Delivered Services
  Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or local support organizations who provide scant documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by every consultant to each customer. The discipline of detailing and archiving support activity results in more effective support and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who won’t release vital service information.

• Automated Network Monitoring with MS System Center Operations Manager
  Progent is one of the few IT service firms to provide round-the-clock remote tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering possible problems before they cause downtime, system monitoring can save your IT network from painful and expensive availability losses.