Expanding your remote workforce can have a major effect on IT infrastructure, security/compliance, and corporate workflows. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, manage, optimize, and debug IT networks that incorporate at-home workers. Progent can help your Edmonton organization to select the right technologies and follow best practices in building and maintaining a safe virtual solution for telecommuters that facilitates teamwork and delivers top value. Progent offers services ranging from on demand expertise for helping you over challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent can help Edmonton, Alberta companies to succeed with any facet of creating a high-functioning work-at-home ecosystem by providing infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk outsourcing, security monitoring, data protection solutions, and centralized management.

Video Conferencing for Teleworkers
A wide range of voice/video conferencing products from major technology companies support virtual meetings, video and voice conferencing, chat sessions, and screen sharing for both onsite users and telecommuters. Many companies use a mix of products to meet the needs of their various partners and clients. Progent can assist you to manage your existing conferencing environment and enhance the experience of your remote employees.

  • Skype for Business is Microsoft's leading unified communications platform that supports presence, IM, voice and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified consultants who can help you to deploy and manage Skype for Business clients to support your at-home workforce. To learn more about Progent's consulting services for Skype for Business, visit Skype for Business consulting experts.
  • FaceTime is Apple's group video phone platform for compatible iOS and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Newer editions of FaceTime allow as many as 32 simultaneous users for voice/video sessions. For details about Progent's support expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex services include sharing discrete content or screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, network-based capture, plus revision and playback for training. To learn more about Progent's support expertise for Webex and for additional IP video products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conversations, contacts, and information with features that include IP voice and video calling, persistent chat, plus data sharing. For details about Progent's support services for Teams as well as for additional Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting services for these conferencing platforms and assist your business to tune your network infrastructure to host them.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing a productive work-from-home solution for your Edmonton, Alberta organization, call 1-800-993-9400 or visit Contact Progent.

An index of content::

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    Progent's UNIX family consulting services offer small companies and developers assistance with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent can give your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide range of expertise offers you a convenient single consulting firm to show you how to build and manage a protected and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX such as Apple macOS and OS X, Sun Solaris, AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX or major Linux platforms including RedHat, SuSE, Debian-GNU and Mandrake.

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    Progent's application experts have worked for 20 years with .NET technologies and the Visual Studio development system and can create or enhance .NET applications quickly and affordably.

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    Microsoft Exchange and Macintosh computers can co-exist efficiently. Progent's Apple and Microsoft premier experts can show you how to install Microsoft Entourage and Microsoft Exchange Server so your Mac users can collaborate with colleagues who run Microsoft Outlook. With Exchange and Entourage for Mac, Exchange and Mac software can collaborate, enabling Mac users to receive and send email, search the GAL, import addresses, synchronize calendars, and alert fellow workers to conferences via your Microsoft Exchange account. Progent will verify that your Exchange Server is properly configured and that WebDAV and Outlook Web connectivity are enabled. Progent also offers specialized onsite Entourage education.

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    Windows Hyper-V 2016 incorporates core features initially developed for and refined on Microsoft Azure, among the world's largest public clouds. This pedigree significantly enhances the ability of Microsoft's Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by improving security, availability, expandability, manageability, reliability and recoverability. Progent's Microsoft-certified consultants can assist you to assess the advantages of Hyper-V 2016 for your organization, configure pilot systems to verify the ability of Hyper-V 2016 to support your critical applications, plan an efficient network architecture for a cloud-centric or hybrid installation, develop and execute a non-disruptive migration plan, educate your IT administration and support personnel, and provide as-needed consulting and troubleshooting services to ensure that your Hyper-V 2016 solution delivers maximum business benefit.

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    Progent provides national remote technical support and troubleshooting services for businesses who run Apple Mac OS X networks or whose IT systems include a mix of Mac with Microsoft technology. Progent's consultants can provide Apple macOS and Mac OS X clients a range of IT services including desktop support, migration to the latest edition of OS X from legacy versions of Apple macOS and Mac OS X, plus expertise with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist you with Apple iPhone and iPad synchronization and troubleshooting, or moving to iCloud. Online IT help provides optimum return for your information technology dollar by protecting client efficiency and shortening the hours billed for network analysis and repair. Sophisticated remote support tools and skilled service specialists and engineers combine to enable Progent to handle the majority of network problems without wasting time and expense by going to your location. In most of situations your IT issues can be remediated by telephone or through a mix of phone support and remote network analysis. Progent can put you in touch with Cisco CCIE network engineers and CISM premier security professionals to help you with the most difficult system problems.

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    SQL Server 2005 delivers indispensable, standardized tools to computer professionals as well as to network users, lessening the complexity of creating, integrating, managing, and using company data and analytical applications on platforms ranging from mobile devices to enterprise information networks. The sophistication and integration demands of Microsoft SQL Server 2005 require a network consulting firm with real-world expertise and wide knowledge in designing and building information-based, end-to-end business IT solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work supporting Microsoft technology, ensures you success in designing, deploying and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.

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    In addition to providing access to Microsoft Dynamics GP consultants, Progent has consultants experienced in Microsoft Dynamics AX ERP Software, Dynamics NAV, Microsoft Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent can provide software development, troubleshooting, administration help, upgrade support, and 1-on-1 or group webinar training classes customized to meet your particular requirements. Progent's experts also can help you build and support a protected, robust network infrastructure to run your ERP, MRP and accounting solutions.

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    Altaro VM Backup software from Hornetsecurity offers small and mid-size businesses a reliable and budget-friendly platform for backing up and restoring Microsoft Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud-hosted environments and also enables cost-effective cloud backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of remote or on-premises services to assist you to design, install, manage and troubleshoot a comprehensive backup and disaster recovery solution based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/recovery service based on Altaro VM Backup technology.

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    Small to middle size companies can now get all the benefits of Microsoft Operations Manager and also have quick access to Progent's Microsoft certified network support professionals. With Progent's economically priced network service programs, mid-size organizations can select a basic co-sourcing service program based on Microsoft Operations Manager with network monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing package. Progent supports Microsoft Operations Manager to provide small business information systems world-class availability, security and productivity.

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    Progent's Microsoft Office and Microsoft 365 experts can help companies of any size to incorporate Microsoft Office desktop and Microsoft 365 applications including Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and Publisher into a seamless solution that provides fast ROI and promotes better business outcomes. Progent can help you to integrate Microsoft Office or Microsoft 365 applications with one another and with additional core Microsoft platforms such as SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server running locally or in the cloud. Progent can also assist you to fix compatibility problems with different versions of Microsoft Office and offers customized online training to individual users or groups.

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    ProSight Data Protection Services ECHO offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information.

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